Courtyard by Marriott Charlotte Airport LoSo

All excellent polite efficient happy Room AC not on when we arrived, room and elevator had a musty damp not clean smell

The shuttle came quick after I landed. Staff were very pleasant and helpful. Very nice terrace. The shuttle left on time the next day. Would recommend.

Big Coffee machine in room was broken and smelt like old man / moldy

Everything was great. The staff was very professional. I would recommend this hotel anytime.

Clean room

Exceptional

Awesome! Nothing! Everything is perfect!

I would stay here again.

Challenging entrance with traffic but room was clean with great shower. Gated parking in back for added security.

Staff was friendly and parking was great

The room was nice The halls smelled like cheap air fresheners

The room was nice The halls smelled like cheap air fresheners

Exceptional

Very good

Conveniently located close to venues and airport. Smelled clean as soon as you walked through the door. Great hotel for the price! N/A

Conveniently located close to venues and airport. Smelled clean as soon as you walked through the door. Great hotel for the price! N/A

Exceptional

Hotel is a nice place Front desk lady showed signs of disrespect and or discrimination to me, pool was dirty, none of the outside sitting area chairs were clean, nor did heating lamps work

Front desk lady showed signs of disrespect and or discrimination to me, pool was dirty, none of the outside sitting area chairs were clean, nor did heating lamps work

Clean room, huge TV and ample secured parking.

Very good

Superb

Parking was great!! Excellent breakfast and the waiter at breakfast was above excellent definitely 5 ⭐️⭐️⭐️⭐️⭐️. Rooms were very clean and clean. Staff were also very friendly nice and polite.

Great place and location

Superb

Clean property overall 9.5/10

Noisy people in room above.

Exceptional

Passable

N/A

Nice staff and everything was clean

Very close to what i needed rooms were really nice and so are the amenities N/A

Nice staff and everything was clean

clean room - helpful staff

Bad

Everything was very comfortable.

Good

The location, very well kept clean,quiet , just a nice hotel all around. Staff was friendly

Nice room, good amenities

Nice room, good amenities

Breakfast was 3 pastries and a bowl of fruit. Terrible.

There was no hot water and they offered me a free breakfast instead of comp the room. The staff acted like it was no big deal etc.

There was no hot water and they offered me a free breakfast instead of comp the room. The staff acted like it was no big deal etc.

Amazeballs

Nothing when we got there they didn’t have no hot water so we had to find another room They didn’t have no running hot water

The rooms was ok I stayed for 3 days no HOT water

What stood out to me was that the whole building was very clean and comfortable.

What stood out to me was that the whole building was very clean and comfortable.

Location for easy on and off highway but still quiet and safe.

I think that breakfast should come in with the room

I checked into Courtyard by Marriott Charlotte Airport LoSo on July 31, 2025, for a stay originally planned through August 3, 2025. Upon arrival, I was assigned a ground floor room that had a strong musty, damp odor. I immediately informed Paulina at the front desk and requested to be moved to a higher floor. I was told that only ground floor rooms were available for single occupancy. Despite this, I attempted to stay, but the room was visibly unclean — there were stains, dust, and the window lacked a screen or security lock. I returned to the desk again to raise these issues, and only then did another staff member Samantha assist Paulina and find a room on a higher floor, which was also a single occupancy room. Unfortunately, room 303 also had serious security and privacy issues. There was no peephole cover, and I noticed a maintenance worker lingering outside, looking into my room. After briefly leaving the room, I returned to find an unidentified liquid on the door — which had not been there earlier. Due to these unsanitary and unsafe conditions, I did not stay in the room and checked out on July 31st. I have reached out to the hotel requesting a partial or full refund, and as of August 18, 2025, I have received no response. Photos have been provided to support my concerns. This experience was unacceptable, and the lack of communication from management only makes it worse. I would caution others to consider this before booking especially solo woman travelers. Listened and responded honestly from the start maintained basic cleanliness and security standards. Communicated professionally and responded to my refund request.

I booked my stay through a third-party site, which clearly stated that check-out was at 12 PM. However, I received a call from the front desk this morning insisting that I needed to check out immediately, stating that check-out was at 11 AM. When I calmly explained that my booking confirmation listed 12 PM, the receptionist responded in a stern and unprofessional tone, cutting me off and saying, “No, check-out is 11.” I understand that policies may vary, but if you’re going to partner with third-party booking platforms, it’s important to ensure the information they provide to guests is accurate and consistent with your own. The abrupt and dismissive way the situation was handled left a poor impression.

Restaurant was nice, clean, and reasonably priced. Access to this particular location on the corner of two busy roads was inconvenient.

The entire staff and stay was great!

The entire staff and stay was great!

Your Staff

Your Staff

Clean, safe, close to airport

Clean. Nice staff. Good bistro.

Clean. Nice staff. Good bistro.

Very convenient hotel! I love staying here

Very convenient hotel! I love staying here

I was very upset with how this hotel handled the so-called free breakfast. We booked a room for three people, and the booking clearly stated that breakfast was included. However, when we went to the breakfast area, the person in charge told us that we had to pay for it. I explained that breakfast was already included in our booking, but he insisted that we needed to pay and then called the front desk staff. I spoke with the front desk to understand why this was happening, and they told me that their system only showed breakfast included for one person, not for three. This was very disappointing and confusing because we specifically booked for three guests with breakfast included. I feel that this is misleading and unfair to guests. The hotel really needs to improve or change their system so that it accurately reflects the booking details and avoids putting guests in such uncomfortable situations.

Very very nice hotel and staff only complaint was the prices at the bistro and the fact the hotel didn’t offer complementary breakfast

Very very nice hotel and staff only complaint was the prices at the bistro and the fact the hotel didn’t offer complementary breakfast

It was quiet and convenient

Staff was not friendly at check-in, threw the key on the counter. Didn’t explain any of the amenities. Shuttle service is NOT reliable, called to check when we arrived. Was told a 15 minute wait, called 30 minutes later and again was told 10 minutes. Took them AN HOUR to come pick up and it was NOT rush hour yet. There was a bug in the room and the fridge didn’t work.

Staff was not friendly at check-in, threw the key on the counter. Didn’t explain any of the amenities. Shuttle service is NOT reliable, called to check when we arrived. Was told a 15 minute wait, called 30 minutes later and again was told 10 minutes. Took them AN HOUR to come pick up and it was NOT rush hour yet. There was a bug in the room and the fridge didn’t work.

Perfect.

Perfect.

We were charged $12 per night parking after advertising extended free parking. Even though staff admitted to the error they would not make any adjustments to amend the situation.

We were charged $12 per night parking after advertising extended free parking. Even though staff admitted to the error they would not make any adjustments to amend the situation.

Front parking lot was full when I arrived

Front parking lot was full when I arrived

they say breakfast was included in price but that wasn't true..

Great place.

Great place.

Perfect for a short getaway — clean, quiet, and excellent service.

There wasn't much to do around

There wasn't much to do around

Check in lady was uncooperative about the free extended parking I was to receive even though I had printed and highlighted the amenities from the Expedia site. Afterwards I did receive the free parking through a different person

Check in lady was uncooperative about the free extended parking I was to receive even though I had printed and highlighted the amenities from the Expedia site. Afterwards I did receive the free parking through a different person

Staff and property were great. Some noises from the area during the night. Felt safe.

Staff and property were great. Some noises from the area during the night. Felt safe.

I have only one complaint; The shower head made a bigger mess than I would have liked while trying to get the water warmed up. Other than that it was a very good experience.

I have only one complaint; The shower head made a bigger mess than I would have liked while trying to get the water warmed up. Other than that it was a very good experience.

Overall great stay!

Overall great stay!

Shuttle too infrequent.

Shuttle too infrequent.

5/5 stay!

5/5 stay!

Clean

Clean

The lady at the front desk was off-putting and not welcoming. As if she were having a bad day and taking it out on customers. The room was clean. Location to the airport is great but to get in the hotel parking lot was a bit of an inconvenience as there

The lady at the front desk was off-putting and not welcoming. As if she were having a bad day and taking it out on customers. The room was clean. Location to the airport is great but to get in the hotel parking lot was a bit of an inconvenience as there

I love stay again there

I love stay again there

Hospitality

Hospitality

Staff was not welcoming

Staff was not welcoming

Great stay. Clean, great amenities, modern.

Great stay. Clean, great amenities, modern.

Y'all should have upon booking that the restaurant is not included and there will be no discount on the food and on top of that what u see is what u pay is a lie because they take 100 dollars out your account with no receipt or proof of the transaction

Y'all should have upon booking that the restaurant is not included and there will be no discount on the food and on top of that what u see is what u pay is a lie because they take 100 dollars out your account with no receipt or proof of the transaction

Had a lovely stay!!

Had a lovely stay!!

Staff was friendly. Shuttle to the airport was great. The room had a smell. Didn’t seem very clean. Hair on bed, counter

Staff was friendly. Shuttle to the airport was great. The room had a smell. Didn’t seem very clean. Hair on bed, counter

.

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Missed included breakfast. Services for shuttle to airport were perfect 👌

Missed included breakfast. Services for shuttle to airport were perfect 👌

Loved the secure parking. Wished you had free coffee in the lobby and that you refilled the fruit water dispenser in your lobby.

Loved the secure parking. Wished you had free coffee in the lobby and that you refilled the fruit water dispenser in your lobby.

As I was preparing to end the long day, I pulled the sheets back and noticed some debris. I thought it was from my book, not paying attention. To my dismay, I pulled back the sheets, seeing that debris, including hair, was throughout the sheets. From my disgust, I immediately jumped up and called downstairs to inform the front desk. The lady from housekeeping asked as she looked at the sheets and said, "You spent the night here already." I informed her, no, this was our first night. Her eyes stretched and she said nooooooo, oh no. She pulled the sheets back and continued to inform me that she was sorry I had this going on. She had the other lady go downstairs for clean sheets and duvet. She took video footage of the uncleanliness. Meanwhile, I'm sitting there with bed clothes on, ready to sleep, feeling inconvenienced as my husband was in the shower as this was going on, and he came out as they were making the changes. The next morning, the shower was cold. I let it run for a while in an attempt to warm up, but it never did. It worked the night before somehow. As I checked out downstairs, I informed the lady that a note was supposed to be left about that night. She didn't see a note from the previous person. I informed her of my trip out of the country for the week and will talk to the manager and ask for his name. I called two days ago and have not heard back after leaving my information. I do not plan to stay at this location again.

As I was preparing to end the long day, I pulled the sheets back and noticed some debris. I thought it was from my book, not paying attention. To my dismay, I pulled back the sheets, seeing that debris, including hair, was throughout the sheets. From my disgust, I immediately jumped up and called downstairs to inform the front desk. The lady from housekeeping asked as she looked at the sheets and said, "You spent the night here already." I informed her, no, this was our first night. Her eyes stretched and she said nooooooo, oh no. She pulled the sheets back and continued to inform me that she was sorry I had this going on. She had the other lady go downstairs for clean sheets and duvet. She took video footage of the uncleanliness. Meanwhile, I'm sitting there with bed clothes on, ready to sleep, feeling inconvenienced as my husband was in the shower as this was going on, and he came out as they were making the changes. The next morning, the shower was cold. I let it run for a while in an attempt to warm up, but it never did. It worked the night before somehow. As I checked out downstairs, I informed the lady that a note was supposed to be left about that night. She didn't see a note from the previous person. I informed her of my trip out of the country for the week and will talk to the manager and ask for his name. I called two days ago and have not heard back after leaving my information. I do not plan to stay at this location again.

STAYED AT THIS HOTEL AFTER A SAVANNAH BANANA GAME AT THE BANK OF AMERICA STADIUM……. The only reason I booked this specific hotel was to use the pool for our 9 year old boys to swim and it was closed without any indication from staff or the website upon booking and checking in. Woke up the next day to leave ONLY TO FIND OUT OUR TRUCK ALONG WITH 7 OTHERS HAD OUR WINDOWS BUSTED OUT AND RUMMAGED THROUGH…even though the parking lot was “gated” and only supposed to be accessible with a hotel key card. Very disappointed and WILL NEVER EVER BE BACK. The staff did not care or even offer a broom so we could clean the glass out of our vehicles so our son could sit and we could attempt the 3 hour drive home IN THE POURING RAIN. Will be contacting the manager first thing tommorow as “he was off” police report was filed WORST TRIP TO A HOTEL I have ever had. BEWARE

STAYED AT THIS HOTEL AFTER A SAVANNAH BANANA GAME AT THE BANK OF AMERICA STADIUM……. The only reason I booked this specific hotel was to use the pool for our 9 year old boys to swim and it was closed without any indication from staff or the website upon booking and checking in. Woke up the next day to leave ONLY TO FIND OUT OUR TRUCK ALONG WITH 7 OTHERS HAD OUR WINDOWS BUSTED OUT AND RUMMAGED THROUGH…even though the parking lot was “gated” and only supposed to be accessible with a hotel key card. Very disappointed and WILL NEVER EVER BE BACK. The staff did not care or even offer a broom so we could clean the glass out of our vehicles so our son could sit and we could attempt the 3 hour drive home IN THE POURING RAIN. Will be contacting the manager first thing tommorow as “he was off” police report was filed WORST TRIP TO A HOTEL I have ever had. BEWARE

Had a great time.One of best hotel experience.

Had a great time.One of best hotel experience.

Good location. Felt safe and I like that my car was locked in a lot.

Good location. Felt safe and I like that my car was locked in a lot.

Expedia did not send over reservation for hotel and we had to pay full price and free extended parking was not provided as stated

Expedia did not send over reservation for hotel and we had to pay full price and free extended parking was not provided as stated

Great inexpensive hotel option in Charlotte, NC.

Great inexpensive hotel option in Charlotte, NC.

I loved how clean it was

I loved how clean it was

It was nice

It was nice

Do not rely on their airport shuttle - get ready to pay $40 for a cab ride. Their shuttle service is totally inadequate. Customers were having to wait over 40 minutes and came to heated arguments fighting over seats on the shuttle bus. What a disaster.

Do not rely on their airport shuttle - get ready to pay $40 for a cab ride. Their shuttle service is totally inadequate. Customers were having to wait over 40 minutes and came to heated arguments fighting over seats on the shuttle bus. What a disaster.

Nothing necessary. Could feel a bit more clean but i cant complain much.

Nothing necessary. Could feel a bit more clean but i cant complain much.

Great hotel, clean rooms

Great hotel, clean rooms

Loved the outside fire pit.

Loved the outside fire pit.

Clean friendly new or newly remodeled

Clean friendly new or newly remodeled

It was a good stay. We were in Charlotte for a concert for one night. We didn’t check beforehand but were surprised there was no continental breakfast. We went to The Flying Bisquit for brunch which I highly recommend! The hotel was clean and we had everything we needed. I thought the shower floor was a little too slippery for seniors with achy joints (me) but other than that, everything was fine.

It was a good stay. We were in Charlotte for a concert for one night. We didn’t check beforehand but were surprised there was no continental breakfast. We went to The Flying Bisquit for brunch which I highly recommend! The hotel was clean and we had everything we needed. I thought the shower floor was a little too slippery for seniors with achy joints (me) but other than that, everything was fine.

Definitely will stay there again!!!

Definitely will stay there again!!!

So conveniently located

So conveniently located

Gates parking

Gates parking

Staff were very friendly and helpful. Monitoring the front parking lot for those parking in the fire lane would be nice. Because people are not parking correctly makes it more tough to navigate the lot.

Staff were very friendly and helpful. Monitoring the front parking lot for those parking in the fire lane would be nice. Because people are not parking correctly makes it more tough to navigate the lot.

No complaints. The room was very clean. Would definitely use this hotel again.

No complaints. The room was very clean. Would definitely use this hotel again.

Dinner was disappointing and pricey.

Dinner was disappointing and pricey.

Everything was perfect including the staff

Everything was perfect including the staff

The property, staff, and rooms are great. However, the overall server or power grid needs attention. Internet is poor, the room to room phones don’t work, also TVs and heat operation were inconsistent. We traveled as a group and everyone had signal or TV issues in their rooms. It’s unfortunate for such a lovely property.

The property, staff, and rooms are great. However, the overall server or power grid needs attention. Internet is poor, the room to room phones don’t work, also TVs and heat operation were inconsistent. We traveled as a group and everyone had signal or TV issues in their rooms. It’s unfortunate for such a lovely property.

I liked the comfortable bed and pillows

I liked the comfortable bed and pillows

The rooms are clean, updated. The staff is amazing! I would definitely recommend!

The rooms are clean, updated. The staff is amazing! I would definitely recommend!

The property was very inviting and the room was spacious and clean. The only thing that caused concern was the floor in the elevator. It needs some repair but other than that my stay was exceptional.

The property was very inviting and the room was spacious and clean. The only thing that caused concern was the floor in the elevator. It needs some repair but other than that my stay was exceptional.

Beautiful place and friendly staff.

Beautiful place and friendly staff.

Our flight was canceled and we had to spend the night in Charlotte. We enjoyed the hotel very much.

Our flight was canceled and we had to spend the night in Charlotte. We enjoyed the hotel very much.

Never got to stay at the property. A family emergency came up and the hotel did not work with us to reschedule or refund our reservation. After trying to contact them, I never heard back from them.

Never got to stay at the property. A family emergency came up and the hotel did not work with us to reschedule or refund our reservation. After trying to contact them, I never heard back from them.

Very clean. Friendly staff

Very clean. Friendly staff

The hotel was nice and the staff was nice as well. But I found a condom wrapper in the couch. They need to deep clean more. The coach had an odor as well.

The hotel was nice and the staff was nice as well. But I found a condom wrapper in the couch. They need to deep clean more. The coach had an odor as well.

The staff were extremely polite and helpful.

The staff were extremely polite and helpful.

Enjoy the room very nice

Enjoy the room very nice

Nice place. I recommend it fully. Good shuttle back and forth to the airport. Property is gorgeous. Nice clean room.

Nice place. I recommend it fully. Good shuttle back and forth to the airport. Property is gorgeous. Nice clean room.

I will go again

I will go again

Very clean and comfy.

Very clean and comfy.

It was clean

It was clean

I’ll definitely be returning

I’ll definitely be returning

The hotel was good and the service was good as well

The hotel was good and the service was good as well

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Very very surprised to see such a great hotel in the best part of Billy Graham! Staff was super helpful & rooms and lobby are the cleanest, quietest ive seen in a while in this area. Love the gated parking. On site bar & restaurant is super convenient. Not sure why our tvs all kept timing out every 30 minutes... & the wifi signals were bad. But that was nothing compared to how great the stay was. Very modern huge comfortable furniture in the rooms. Definitely listed as a favorite for when i return to this area.

Very very surprised to see such a great hotel in the best part of Billy Graham! Staff was super helpful & rooms and lobby are the cleanest, quietest ive seen in a while in this area. Love the gated parking. On site bar & restaurant is super convenient. Not sure why our tvs all kept timing out every 30 minutes... & the wifi signals were bad. But that was nothing compared to how great the stay was. Very modern huge comfortable furniture in the rooms. Definitely listed as a favorite for when i return to this area.

Stayed to attend a concert and avoid driving back an hour and a half. Bed was cozy

Stayed to attend a concert and avoid driving back an hour and a half. Bed was cozy

Will not be a guest there again and will not be using Expedia for future reservations

Will not be a guest there again and will not be using Expedia for future reservations

The location was very convenient to the airport and it was great restaurant options in the area as well. We love the fact that we can park our vehicles and it was skated and locked. We'll stay here again.

The location was very convenient to the airport and it was great restaurant options in the area as well. We love the fact that we can park our vehicles and it was skated and locked. We'll stay here again.

Broken elevator.

Broken elevator.

My experience was amazing!!

My experience was amazing!!

Also the soap dispenser in the shower didn't work

Also the soap dispenser in the shower didn't work

I was given a room key at 2am but there was already someone in the room. The front desk girl, didnt believe me when i told her someone was in the room. Terrible

I was given a room key at 2am but there was already someone in the room. The front desk girl, didnt believe me when i told her someone was in the room. Terrible

Good choice for hotel near the airport

Good choice for hotel near the airport

Customer service is awful. Random charges on my account by them when checking in. even though I paid and booked through expedia. They decided to double charge me when asked for me to put my card in for “hold”. 50$ for hold, 1$ charge? who knows and a 150$ random charge… On top of the 135$ on expedia that was charged on a different card. This place is a disaster.

Customer service is awful. Random charges on my account by them when checking in. even though I paid and booked through expedia. They decided to double charge me when asked for me to put my card in for “hold”. 50$ for hold, 1$ charge? who knows and a 150$ random charge… On top of the 135$ on expedia that was charged on a different card. This place is a disaster.

All the elevators on the property did not work. Key badge did not work all the time. You had to turn the door handle a different way on some.doors to get them open

All the elevators on the property did not work. Key badge did not work all the time. You had to turn the door handle a different way on some.doors to get them open

So helpful & kind to these weary travelers!

So helpful & kind to these weary travelers!

We were on the ground floor and it was incredibly damp and musty. Our belongings were damp the next morning. There was a line for check in and the staff was friendly but everything moved incredibly slow. I, unfortunately, would not ever recommend anyone stay here.

We were on the ground floor and it was incredibly damp and musty. Our belongings were damp the next morning. There was a line for check in and the staff was friendly but everything moved incredibly slow. I, unfortunately, would not ever recommend anyone stay here.

My rm#401 elevator was broken you had to walk down to 231 to take elevator up to 4th fl which let you off at rm431 to walk back to #401 so I took the stairs up and down my entire time there to not have to walk so much ask for another room without any luck !!! Never again to many other places to stay

My rm#401 elevator was broken you had to walk down to 231 to take elevator up to 4th fl which let you off at rm431 to walk back to #401 so I took the stairs up and down my entire time there to not have to walk so much ask for another room without any luck !!! Never again to many other places to stay

The hotel elevator was not working correctly, and one of the knobs going to the bathroom was off on the main level. But the staff was very accommodating. Bossy bus shuttle driver and the Hispanic front desk woman went out of their way to meet our needs. We got delayed several hours because of the hurricane and had to wait at the hotel and they let us use the pool

The hotel elevator was not working correctly, and one of the knobs going to the bathroom was off on the main level. But the staff was very accommodating. Bossy bus shuttle driver and the Hispanic front desk woman went out of their way to meet our needs. We got delayed several hours because of the hurricane and had to wait at the hotel and they let us use the pool

During our stay, there was a convention being held. Children running all over the place. Felt pushed out of second floor outside seating area. Ground level rooms has a musty odor.

During our stay, there was a convention being held. Children running all over the place. Felt pushed out of second floor outside seating area. Ground level rooms has a musty odor.

Great

Great

They let me checked-in around 9:00am!! The elevator, which is the closest from the lobby, was broken, so we had to walk long to use another one. But upgraded room was great!

They let me checked-in around 9:00am!! The elevator, which is the closest from the lobby, was broken, so we had to walk long to use another one. But upgraded room was great!

This felt like a hotel Marriott was taking over and was disorganized. There was no phone in our room so we had to go to the front desk to ask for change of towels, etc..The staff did not seem to understand English very well. The breakfast was extremely expensive. We would not stay here again.

This felt like a hotel Marriott was taking over and was disorganized. There was no phone in our room so we had to go to the front desk to ask for change of towels, etc..The staff did not seem to understand English very well. The breakfast was extremely expensive. We would not stay here again.

This hotel overall seems like a nice hotel. However, there are a few things I wasn’t pleased with. The main elevator is not working. This was not a big issue for me but it could be for others. You have to walk down the hall to use the elevator. I was on the ground floor which isn’t the main floor. The ground floor had a mildew smell to it. I was on the floor where the pool was but that is not an excuse for the smell and it was very humid. I had to keep my air down because my room was very humid and I sprayed so much air freshener because of the mildew smell. The room was clean, however, I would not be surprised if there is mold growing somewhere. The ice machine did not work on my floor. Also the tv, microwave, and refrigerator did not work. Other than these things it would have been a nice stay. If you book please do not stay on the ground floor. Staff were very nice.

The room was dingy, super humid, and everything had a thin film of liquid on it. The place smelled musty, and I was happy to be out of there early first thing the next morning

Property is outdated

The bath ceiling in room 106 had a huge water bubble. The elevator that was closer to the room was out of order. We had to use the stairs or walk to the next elevator that was on the other side.

All 10 points

It was clean and had all I needed. I requested my room not be made up each day but they kept coming in and cleaning it. The room was next to stairs and the elevator was broken so I heard doors slamming throughout the night. It seemed to be in a busy location. Breakfast lady extremely slow. Nice place to stay but a bit noisy.

My issues might not affect others.

Elevator closest to the lobby was out of order requiring my wife to walk on her walker to the far end of the hall to go down to the floor our room was on. We specifically booked a handicap accessible room on floor 1 for this reason. Unfortunately the lobby is on floor 2.

Really great service and Friendly staff, Clean and the rooms looks like new

Close to the airport with convenient airport shuttle. One elevator was out of service.

The room had a strange odor, the towel holder in the bathroom fell off the wall when I tried to hang my towel. Probably wouldn’t recommend this hotel.

I love the bed.

Great except the toilet was clogged. Maintenance came fairly quick

Great stay, came in town for a concert. Close to Bank of America Stadium.

Great

The staff was really nice.

Clean rooms

Good location for what we needed

Elevator was broken and reception Staff was really slow.

They did not have the room I reserved available ( king suite). Said we could have 2 breakfast passes and a room with a king bed and a pull out couch. Finally got them to come down on the price since I wasn’t getting the room I reserved and paid for. We were on the 6 th fooor. Only one elevator worked. There was absolutely no hot water. I let the water run forever and it never warmed up. For the price of the rooms I was very dissatisfied.

Our room was clean but the A/C unit kept making loud noises throughout the night and it kept us up. The next morning I got up unrested and hoped for a hot shower to wake me up. There was NO hot water. Won't be staying here again.

We did not have hot water in our room so we had to take cold showers.

They had a lot of things broken down, elevator, ice machine.not enough hot water.

Great tomato soup and grilled cheese from cafe. Allowed late check out since flight was rescheduled to 9 pm.

Had to wait 45 minutes at the airport for a shuttle. When I called to check the status of the shuttle, staff was rude, told me I have to be patient and they hung up. In no way was i rude or demanding so I was shocked by this response. No TV, they knew this before I booked and should have told me, it would have been nice to book elsewhere that had a working TV. Told the storm knocked out all the TVs, but the Marroitt channel worked just fine. The shower did not have a ledge, looked like handicap accessible which is great, but taking a shower basically floods the bathroom floor.

No rooms available. Had to drive 11 miles to find another hotel.

Quite clean good staff....i like it

Very clean and pretty.