Country Inn & Suites by Radisson, Charlotte University Place, NC

Exceptional

Exceptional

Beds were really comfy! Staff is very friendly and accommodating Carpets were stained a lot and looked kindof shabby

Very good

Very good

They have roaches in the room. I woke up in the morning and there was roaches crawling near the bed in the desk by my bed. They have roaches in the room. I woke up in the morning and there was roaches crawling near the bed in the desk by my bed.

Exceptional

Exceptional

Superb

There’s not a lot to do around the hotel area. The train is near by to ride to downtown. There is breakfast choices. Our room smelled like chlorine when we first got there but then I think we became nose blind to it. Our door didn’t fully close so we had to make sure it clicked shut.

Very good

Clean and good breakfast. Helpful staff and close to train!

Exceptional

When I asked for 10 extra pillows because of my recent surgery the front staff provided all 10 of them promptly and they were clean NA

It appeared clean enough. The decor was very nice. The small touches in the bathroom were nice. The beds were very comfortable. The carpets had stains that were questionable. The room had a smell that honestly reminded me of pee.

Exceptional

Pleasant

Convenient location, room cleanliness, staff friendly, great selection of breakfast options, easy check in/out. N/A

Nice rooms and clean safe property. Convenient to Truliant Amphitheatre

Súper limpio las camas muy buenas excelente un 10 de 10

Enjoyed my stay.

Good

Good breakfast, reasonable price

I didn’t receive the bed that I requested on the app. I was told that there were no more rooms with 2 queen beds. I had to sleep on a sofa bed and did not receive a bed with two queen beds. Wasn’t satisfied because I did not receive a room with two beds.

Location The broken ice machine on my floor

Love this location for going to the track Wish they had more handicap excessible rooms with handycap showers

The broken ice machine on my floor

Wish they had more handicap excessible rooms with handycap showers

Check in was very easy, the gentleman was very nice. He explained about the breakfast buffet but that was all. I had to ask the next morning when to expect house keeping (since Covid every hotel is different!) and ask about the password for the free wi-fi. The room and main areas were clean but the hotel is showing age. The bed was ok but the chair and sofa were uncomfortable. In the description of the hotel when checking them out said the breakfast buffet was "best in the area". I beg to differ on that, it was all right but not the best.

Mattress bends up when you lay down, bathroom could use a remodel, need to ask for towels daily, roach inside vending machine

The room was clean outside was clean and breakfast was delicious and dinning room was very nice The pool bathroom was not clean. There was a spider and web on the safety rail and looks like it has been there for awhile

Great location and decent facilities overall. The beds were uncomfortable, the shower was hard to maneuver in due to size, and the floor of the shower was bubbling up. Also, we ran out of toilet paper, and when I went to ask for more, the person at the front desk said “give me about 10 minutes, we are out”, then proceeded to stare at me and expect me to walk away. He never got us any, kept saying he needed time each time I went to ask. Ended up having to buy our own.

The room was clean outside was clean and breakfast was delicious and dinning room was very nice The pool bathroom was not clean. There was a spider and web on the safety rail and looks like it has been there for awhile

Great location and decent facilities overall. The beds were uncomfortable, the shower was hard to maneuver in due to size, and the floor of the shower was bubbling up. Also, we ran out of toilet paper, and when I went to ask for more, the person at the front desk said “give me about 10 minutes, we are out”, then proceeded to stare at me and expect me to walk away. He never got us any, kept saying he needed time each time I went to ask. Ended up having to buy our own.

Rooms were clean and equipped but did not smell fresh and airy. The lighting in halls were very dim. The night crew were not friendly. When i asked for a simple block to charge my phone he hurried me off phone saying he couldn’t help me cause they don't have chargers. I had to leave out during the night to purchase one and then to return to room and realize usb was already available in the room. This was same person who checked me in and he was not friendly or inviting at all. Although its not his fault i didn’t see usb because i was exhausted and just came to rest and get sleep he could have made my stay much better with a simple smile when checking in and saying we do have usb in our rooms. He was too busy using his charged phone to be kind to me.

Location Room not stocked enough for 3 people 4 days. Had to find soap and toilet paper. Never received the extra pillow I requested. Breakfast was just OK. Beds not comfortable

Great value and location!

I liked being close to the racetrack I didn’t like the customer service. Terrible.

Room not stocked enough for 3 people 4 days. Had to find soap and toilet paper. Never received the extra pillow I requested. Breakfast was just OK. Beds not comfortable

Very good

Great value and location!

I liked being close to the racetrack I didn’t like the customer service. Terrible.

Room was clean

Exceptional

Very good

Breakfast was good, staff was friendly! Beds were awful, showers were tiny...im 5'5 155lbs and could barely turn around.

Exceptional

.

Disappointing

Clean I liked it

Passable

Breakfast was good! Poolclosed too early at 8:00

Nice place, breakfast was good

Only stayed one night for a concert.The room was clean and comfortable

Comfortable beds. Staff helpful. Good location Breakfast lacked healthy alternatives

Location was perfect, great breakfast Nothing

Very close to the concert venue I attended. Quiet location Could use a lil updating

Very quiet & quant. For the price the shower could of been better

Location and cleaning staff was very nice and polite. The room had flying insects of some sort on the comforter, walls and ceiling and I felt uncomfortable from the front desk when I asked for a new room since I had been there for 3 days.

This property is located in an area accessible to various retail stores and restaurants. Our room had an air conditioning unit which did not operate properly, room had an unusual odor and the toilet had an improper toilet seat fitting.

How quiet it was, I came here to relax and did just that. Not really anything I can say.

Everything was clean and the breakfast was good

Overall it was clean. Breakfast was awesome! Beds were comfy. Ice make didn’t work on my floor. My room wasn’t tended to once in 4 days by housekeeping. The ac in the room wasn’t tended very loud and kept me up at night.

It was clean The juice machine didn’t work I don’t know if it was out or what I really would of enjoyed some orange juice

Location The mini fridge froze everything

Overall it was clean. Breakfast was awesome! Beds were comfy. Ice make didn’t work on my floor. My room wasn’t tended to once in 4 days by housekeeping. The ac in the room wasn’t tended very loud and kept me up at night.

Not much It has an old stale smell and our room was absolutely acceptable. Tub was filthy bed had stains it was just not a good experience

Clean rooms

Problem with wi-fi

Nothing I didn’t like the nasty blanket on the bed. It look like old blood stains on the comforter. The outside looks dirty. The check in person tried to tell me he didn’t see my reservation in the computer. I had to pay twice because of that. The next morning I told the front desk lady but the only thing they is saying is email the manager.. I slept with my clothes on because the bedding was terrible. The towels were old with stains.

The television channels but other than that nothing!

Wanted more breakfast options.

Place was clean, staff was very friendly, great location, and a great continental breakfast.

Place was clean, staff was very friendly, great location, and a great continental breakfast.

Everything especially the shower!! The television channels but other than that nothing!

Nothing I didn’t like the nasty blanket on the bed. It look like old blood stains on the comforter. The outside looks dirty. The check in person tried to tell me he didn’t see my reservation in the computer. I had to pay twice because of that. The next morning I told the front desk lady but the only thing they is saying is email the manager.. I slept with my clothes on because the bedding was terrible. The towels were old with stains.

Rooms were clean. Halls were quiet. Staff was extremely responsive. Wanted more breakfast options.

Day shift woman was very friendly and helped us out however night shift man was rude and abrupt with us when we got back to hotel. But worse was to find bugs where the microwave, refrigerator was located. Too damn tired to go elsewhere

Biscuits were too hard for breakfast but wasn't bad.

Everything was nice. Biscuits were too hard for breakfast but wasn't bad.

Great place to stay!

Exceptional

Exceptional

The lady at check out was very nice The lobby smelled like cigarettes, the employee that checked us in was not very communicative so we had to basically ask everything instead of it being explained to us from the beginning, breakfast was poor, rooms were very outdated. Overall not a great experience staying at this hotel

The lady at check out was very nice The lobby smelled like cigarettes, the employee that checked us in was not very communicative so we had to basically ask everything instead of it being explained to us from the beginning, breakfast was poor, rooms were very outdated. Overall not a great experience staying at this hotel

The cleanliness an the host Didn't care to much about the location

Didn't care to much about the location

It was a good place too stay

Complimentary breakfast N/a

It was a good place too stay

Complimentary breakfast N/a

Breakfast was ok, not much to choose from, but I could only eat the Sausage & toast. It was a clean area. The pool was closed. There was nowhere to socialize with friends and family inside or outside the facility. No outside tables or seating.

Good location and cleanliness Could be more updated but had no real impact on my stay

Good

Location from venue. Rooms are huge!! The phantom Marijuana smell early in the morning.

Location from venue. Rooms are huge!! The phantom Marijuana smell early in the morning.

Good location and cleanliness Could be more updated but had no real impact on my stay

Breakfast was ok, not much to choose from, but I could only eat the Sausage & toast. It was a clean area. The pool was closed. There was nowhere to socialize with friends and family inside or outside the facility. No outside tables or seating.

Especially the cleaning. The room was impeccable, also the space. It’s nothing really I didn’t like, but the breakfast could offer fruits.

Nothing that I can think of to say.

The initial check-in was unusual. I waited about ten minutes while the clerk behind the desk and a young lady were figuring out about her checking in. He didn’t smile once and didn’t seem to know what he was doing. When it was my turn, no smile, no welcome, just “next.” Then, I swear, he had his finger up his nose, right there in front of me and other waiting customers. He asks for my ID and credit card and I said, “not after you were picking your nose!” So he stepped into the room adjacent to the front desk and I presumed he washed his hands somehow. Even so, when I got upstairs, I wiped down my credit card, ID and room key cards with Purell hand wipes. That guy behind the desk needs to learn some customer service. He acted like he wished he was anywhere else. He’s in the wrong business.

The room was moldy and smelled of cigarette smoke. The front desk person was unhelpful.

Easy and fast check in. Clean room. Regular breakfast offerings (biscuits and sausage, cereal, bread).

For whatever reason, the pool was closed for the season, although it’s an indoor pool. I was very annoyed at that one amenity not being available. I was there at the end of April, but it was an indoor pool as I stated!!!

My room wasn’t clean the whole time I was there . I was gone for periods of time during the day for events and came back and my room still had trash from the morning and night before . Overall great stay

I’m only scoring it this low because of the smell of smoke weed/cigarette smoke was so bad in the hallways. Would I stay here again probably yes, but be prepared.

While taking a shower, the power went put for over an hour.

My wife and I drove from Virginia Beach VA to Charlotte NC to visit our daughter in college and help her move out of her dorm. We paid through the app 10 days prior to the stay at the hotel. We were supposed to check in was Saturday and check out Monday. We arrived at the hotel a little later in the evening and were told they were full and we did not have a room. The young man that night told me there was a problem with the room the night before and the race that was in town caused to hotel to be at 100% occupancy. We were turned away without a room and were told we needed to call Monday for a refund. We were given zero help to find an alternative and drove to 9 different hotels before finding one with a room for my wife and I. When I called and spoke to the manager Monday he told me the hotel policy is to rent the room if someone doesn’t call to let the hotel know it will be a late check-in regardless of being paid or not. He informed me they would send I message the refund would be done but I needed to call to get the refund completed. Absolutely the worst hotel experience ever!

Bath tub drain not draining good

I respectfully asked for a refund and waiting for for the Expedia team to help me get a refund as I had to book another room at another hotel. My entire vacation has been impacted negatively to this issue.

We booked a non smoking king bed suite. We checked in and when we opened our door we couldn’t even walk in as the smell of smoke was overwhelming. We went to the front desk immediately and were told there were no rooms left. The staffs response was “do you want us to spray feebreeze”. There was nothing else they could do for us other than refund us our money. They didn’t even apologize or assist in finding another hotel. We will never book this hotel again when visiting UNCC and we will not book a Raddison again based on the staff and experience.

Peaceful, quiet clean Nothing

Very Clean Property and the staff was great!

The room was clean and comfortable. Staff was polite and professional.

The rooms are old and outdated. My room had to be changed because the first one smelled like smoke and then my second room had bugs crawling. Will never stay here again

The stay was nice and peaceful and property was clean

Power was out when we woke up. Not hotel’s fault but with breakfast included in price we paid we couldn’t get any hot breakfast or coffee. Would have been nice to get a discount on hotel room or a breakfast voucher to go somewhere else or something.

Yes

It was ok nothing spectacular

The breakfast was good and well stocked by attentive staff. The room was very nice and comfortable.

Breakfast was alright

Breakfast biscuits were hard as a rock. Most food was not hot. We heard 6 or 7 gunshots that came from the hotel next door. After 10 or 12 police units showed found out a man had been murdered. Staff had no idea anything had happened.

Very clean. The location was good and easy to get to. GPS can take you wrong though, be careful.

The housekeeping is not daily but every other day.

Yes

The room was clean and comfortable. Great choice for the price. Staff were all friendly and helpful

My stay was great gotel was clean and quiet, breakfast was satisfying

Very friendly and our room was comfortable. We enjoyed our stay.

The breakfast was ok the cheese in the egg was not good but everything else was good. The staff was nice. Nay and Kat was very helpful and had amazing customer service.

Clean rooms breakfast was limited.

Had to change rooms because the air conditioner was making a loud buzzing sound every time the fan turned on. Lamp on desk did not work. Several outlets did not work. No milk for cereal at breakfast on Saturday….the manager “forgot” to get it?? Ice maker on the floor broken, questionable man trying to sleep in the stairwell. Hallways vey dark. Will not stay again.

Room was clean but smelled bad. There was a weird ticking nice in the bed room. When I got there it took 20min for someone to show up at the desk to check me in.

.

Don’t show up late at night - no one came to desk, couldn’t check in

The floor was dirty the room looked bad. I wanted to cancel and go to the extended stay America. Thankfully it was just one night.

Good

Breakfast was great

Breakfast was great

Making sure elevators are mopped daily

Making sure elevators are mopped daily

Friendly staff. Clean room although an update would be nice. Carpet needs to be replaced. Everything else was fine.

Friendly staff. Clean room although an update would be nice. Carpet needs to be replaced. Everything else was fine.

I had a nice stay. Check-in and checkout was was quick and simple.

I had a nice stay. Check-in and checkout was was quick and simple.

Room was clean. The hallways smelled like weed. Staff was friendly.

Room was clean. The hallways smelled like weed. Staff was friendly.

Good

Good

Everything

Everything

There was no hot water. We had to ask for toilet paper. There was obviously a pimp/prostitute in the lobby have a conversation about getting paid for services. Just shady stuff. The whole place smelled like marijuana and strong air freshener.The room was clean, but the hot water was just not acceptable. We asked them to fix it, they said their heater was broken and they would try to move our room but couldn't guarantee the water would be hot in that room either.

There was no hot water. We had to ask for toilet paper. There was obviously a pimp/prostitute in the lobby have a conversation about getting paid for services. Just shady stuff. The whole place smelled like marijuana and strong air freshener.The room was clean, but the hot water was just not acceptable. We asked them to fix it, they said their heater was broken and they would try to move our room but couldn't guarantee the water would be hot in that room either.

Good options for where I needed to be

Good options for where I needed to be

The staff was very friendly and helpful. The room was very clean. The only problem I experience was Sunday night someone was beating on a door saying let me in for about a few minutes

The staff was very friendly and helpful. The room was very clean. The only problem I experience was Sunday night someone was beating on a door saying let me in for about a few minutes

Only down side no hot water for showers

Only down side no hot water for showers

Yes, it was very clean and comfy

Yes, it was very clean and comfy

Room plugs are broken, no courtesy thanks from the front desk. TV is very old, no info how to use TV. Room was very cold. Showers look okay.

Room plugs are broken, no courtesy thanks from the front desk. TV is very old, no info how to use TV. Room was very cold. Showers look okay.

Haven't had breakfast yet so no rating.

Haven't had breakfast yet so no rating.

Staff were friendly

Staff were friendly

Good overnight while traveling up 85!

Good overnight while traveling up 85!

Staff was great, very friendly and helpful service. The room was clean, but smelled of tobacco and cleaning products. Breakfast was solid. Shower took a while to warm up. Parking was great, plenty of it and very convenient.

Staff was great, very friendly and helpful service. The room was clean, but smelled of tobacco and cleaning products. Breakfast was solid. Shower took a while to warm up. Parking was great, plenty of it and very convenient.

Received a jacuzzi room. It was huge and clean. Traveling by myself for work I felt safe as well.

Received a jacuzzi room. It was huge and clean. Traveling by myself for work I felt safe as well.

No hot water. Noisy hvac

No hot water. Noisy hvac

Seemed ok, but, bed is worn and in the morning had to kill a baby cockroach in the bathroom. Supposed to be a three star, definitely not that, more like a one star and smelled of weed throughout. Also seemed more like a brothel on a Saturday night. And a mediocre one at that.

Seemed ok, but, bed is worn and in the morning had to kill a baby cockroach in the bathroom. Supposed to be a three star, definitely not that, more like a one star and smelled of weed throughout. Also seemed more like a brothel on a Saturday night. And a mediocre one at that.

The room was very spotless and they helped us with every need we had!

The room was very spotless and they helped us with every need we had!

Clean room, needs some updating. Electrical needs repairing on night stand. It did not work at all. But overall I enjoyed my stay.

Clean room, needs some updating. Electrical needs repairing on night stand. It did not work at all. But overall I enjoyed my stay.

The room was ok. The bathroom shower curtain was ripped and water was all over the floor. The hot tub jets didn’t work.

The room was ok. The bathroom shower curtain was ripped and water was all over the floor. The hot tub jets didn’t work.

Comfortable and clean

Comfortable and clean

I had to change the date of my stay, and the hotel receptionist was very helpful with that. The lighting in the hallway was rather dark, so it didn't give a welcoming feeling. Inside the room, we couldn't figure out how to change the temperature setting, and the bed only had a sheet and very thin comforter. Now that it's not summer, I would expect there to be a thicker comforter, or perhaps an extra blanket in the closet.

I had to change the date of my stay, and the hotel receptionist was very helpful with that. The lighting in the hallway was rather dark, so it didn't give a welcoming feeling. Inside the room, we couldn't figure out how to change the temperature setting, and the bed only had a sheet and very thin comforter. Now that it's not summer, I would expect there to be a thicker comforter, or perhaps an extra blanket in the closet.

1

1

Decent place, would stay again

Decent place, would stay again

Entire hotel smells, carpet looks like it hasn’t been cleaned in years, big stains in rooms. Mattress was old and bouncy. Shower had no hot water, staff said the hotel was busy so “wait a few minutes”, water was barely warm the entire stay. TVs were old and had cable only, no streaming. Breakfast was poor quality and had limited options, hot items were just frozen sausage reheated and kept in steaming water, brown bananas, coffee empty. Ice maker on third floor not functioning. Gym had a few cardio things, no weights, the picture showing that they have a relationship with Fitness Connection is outdated and not accurate. Definitely will not return.

Entire hotel smells, carpet looks like it hasn’t been cleaned in years, big stains in rooms. Mattress was old and bouncy. Shower had no hot water, staff said the hotel was busy so “wait a few minutes”, water was barely warm the entire stay. TVs were old and had cable only, no streaming. Breakfast was poor quality and had limited options, hot items were just frozen sausage reheated and kept in steaming water, brown bananas, coffee empty. Ice maker on third floor not functioning. Gym had a few cardio things, no weights, the picture showing that they have a relationship with Fitness Connection is outdated and not accurate. Definitely will not return.

Convenient to PNC Music Provillian. Quiet, and room clean.

Convenient to PNC Music Provillian. Quiet, and room clean.

Elevator smelled of pot so bad we opted to use the stairs. Hallway also smelled of pot and the smell was coming into our room during our 2 night stay. The floor in our room had not been vacuumed. The coffee bar cabinet door was damaged from a water leak. Didn’t affect our stay but didn’t look nice. The exterior of the building was nice and clean. The area felt safe.

Elevator smelled of pot so bad we opted to use the stairs. Hallway also smelled of pot and the smell was coming into our room during our 2 night stay. The floor in our room had not been vacuumed. The coffee bar cabinet door was damaged from a water leak. Didn’t affect our stay but didn’t look nice. The exterior of the building was nice and clean. The area felt safe.

Property doesn’t have hot water, suites aren’t as described in the pictures

Property doesn’t have hot water, suites aren’t as described in the pictures

We have stayed here a bunch of times, its always clean, friendly, free parking and breakfast are bonus to the inexpensive cost. There are updates needed, cracks in the bathroom, stains on some carpets, etc. it's not a Hilton, and we don't mind these things. For the price it's a great spot.

We have stayed here a bunch of times, its always clean, friendly, free parking and breakfast are bonus to the inexpensive cost. There are updates needed, cracks in the bathroom, stains on some carpets, etc. it's not a Hilton, and we don't mind these things. For the price it's a great spot.

Not much of healthy breakfast options - Providing oatmeal & nuts could be a good healthy option

Not much of healthy breakfast options - Providing oatmeal & nuts could be a good healthy option

My hotel stay was good. I stayed for four nights. If I had the opportunity to stay there again, I would not mainly because of the location of the location. It’s nestled back in a secluded road, but that part of Tryon Street in Charlotte is one that I prefer to stay away from. The hotel was overall clean, but the carpets were stained on the third floor. There was a lady steam cleaning the floors during the week of my stay. The only other downside was that the Wi-Fi was not stable and the ice machine was broken. Otherwise, the stay was decent. I did not have the opportunity to experience the breakfast, but it did look like it was a nice area. The staff was very courteous and respectful, and I didn’t run into any other issues.

My hotel stay was good. I stayed for four nights. If I had the opportunity to stay there again, I would not mainly because of the location of the location. It’s nestled back in a secluded road, but that part of Tryon Street in Charlotte is one that I prefer to stay away from. The hotel was overall clean, but the carpets were stained on the third floor. There was a lady steam cleaning the floors during the week of my stay. The only other downside was that the Wi-Fi was not stable and the ice machine was broken. Otherwise, the stay was decent. I did not have the opportunity to experience the breakfast, but it did look like it was a nice area. The staff was very courteous and respectful, and I didn’t run into any other issues.

Great location

Great location

Staff when we first checked in was short and rude, seemes like he was preoccupiedby on his phone or something. Late night staff and next morning staff were grwat and friendly!

Staff when we first checked in was short and rude, seemes like he was preoccupiedby on his phone or something. Late night staff and next morning staff were grwat and friendly!

Broken down cars in parking lot, roaches in bathroom and huge stains on the carpet. Overall uneasy stay

Broken down cars in parking lot, roaches in bathroom and huge stains on the carpet. Overall uneasy stay

Friendly staff and clean rooms/facility. I come to Charlotte often to visit my nephew and this always where I stay. The prices are decent and it’s in a convenient location.

Friendly staff and clean rooms/facility. I come to Charlotte often to visit my nephew and this always where I stay. The prices are decent and it’s in a convenient location.

Tv didn’t work

Tv didn’t work

Limited breakfast. Small pillows and could feel the springs in the bed.

Limited breakfast. Small pillows and could feel the springs in the bed.

My friends and I stayed here after a concert at a nearby music venue. We checked in and got ready before the concert, and the front desk staff were very friendly and helpful. They even offered a shuttle to the concert venue knowing many guests were attending! The room was very clean and had plenty of offerings for us (towels, toilet paper, soaps, etc.) The beds were very comfortable and we had plenty of pillows. I woke up too late to take advantage of the free breakfast, but staff at the front desk were similarly friendly as we checked out. They also offered hot beverages even after the conclusion of breakfast.

My friends and I stayed here after a concert at a nearby music venue. We checked in and got ready before the concert, and the front desk staff were very friendly and helpful. They even offered a shuttle to the concert venue knowing many guests were attending! The room was very clean and had plenty of offerings for us (towels, toilet paper, soaps, etc.) The beds were very comfortable and we had plenty of pillows. I woke up too late to take advantage of the free breakfast, but staff at the front desk were similarly friendly as we checked out. They also offered hot beverages even after the conclusion of breakfast.

The staff was very polite and helpful

The staff was very polite and helpful

Was a little disappointed that the pool was closed for the season when we arrived but other than that it was a fantastic stay

Was a little disappointed that the pool was closed for the season when we arrived but other than that it was a fantastic stay

Older hotel and needs updates. It was clean, which is very important/. Breakfast for as good. Best part is that it was quiet. End of a cul-de-sac so minimal cars. Quiet. Trees on the back side.

Older hotel and needs updates. It was clean, which is very important/. Breakfast for as good. Best part is that it was quiet. End of a cul-de-sac so minimal cars. Quiet. Trees on the back side.

I’m

I’m

Perfect

Perfect

Uncomfortable bed. Shower was freezing even on just hot and it squeeled. The plug ins looked hazardous.

Uncomfortable bed. Shower was freezing even on just hot and it squeeled. The plug ins looked hazardous.

Nice staff. Room was fine.

Nice staff. Room was fine.

Everything about my stay was great.

Everything about my stay was great.

The breakfast was amazing-eggs, sausage, pastries and other options! The hotel room looked like it hadn’t been remodeled in some time, however it was a spacious suite.

The breakfast was amazing-eggs, sausage, pastries and other options! The hotel room looked like it hadn’t been remodeled in some time, however it was a spacious suite.

Only one issue - as we got there after sunset, we missed the turn for the road the hotel is on - there was no visible signage and nothing on the main road. Perhaps this is a zoning issue. But we would definitely stay here again, no question.

Only one issue - as we got there after sunset, we missed the turn for the road the hotel is on - there was no visible signage and nothing on the main road. Perhaps this is a zoning issue. But we would definitely stay here again, no question.

Room layout. Separate area for relaxation and work.

Room layout. Separate area for relaxation and work.

Overall I was pleased with my stay. Our remote did stop working so we had to get a new one (with no issue just inconvenient) and the door handle to the room was a little loose but the place was clean and quiet.

Overall I was pleased with my stay. Our remote did stop working so we had to get a new one (with no issue just inconvenient) and the door handle to the room was a little loose but the place was clean and quiet.

Very nice hotel. Quiet and convenient, easy parking. Had delicious hot breakfast every morning and a pool although it was closed for the season. I would absolutely stay here again.

Very nice hotel. Quiet and convenient, easy parking. Had delicious hot breakfast every morning and a pool although it was closed for the season. I would absolutely stay here again.

Smells bad, breakfast horrible

Smells bad, breakfast horrible

Very friendly staff, clean rooms/property

Very friendly staff, clean rooms/property

Front desk was pleasant. Room was clean.

Front desk was pleasant. Room was clean.

I thought the property was close to stores and restaurants and had plenty of parking. Also the breakfast was great! However, the rooms need updates. My bathroom didnt even have a hook for the towels and the hot water took a while to kick in. The tv took forever to switch channels. I was also super disappointed the pool was closed for the season since the was a major reason i picked the hotel (indoor pool). The staff was great but i would not stay there next time.

I thought the property was close to stores and restaurants and had plenty of parking. Also the breakfast was great! However, the rooms need updates. My bathroom didnt even have a hook for the towels and the hot water took a while to kick in. The tv took forever to switch channels. I was also super disappointed the pool was closed for the season since the was a major reason i picked the hotel (indoor pool). The staff was great but i would not stay there next time.

We had issues right at check-in. Our room had a toilet that was not working well. The in-room phone did not work so we had to go to front desk. Then the front desk questioned came up to see and questioned again about the toilet. Finally gave a different room but we had to collect our things and go to front desk, then back to a room that was missing comforters. Called down and had to come down to get the comforters as well. Just not great customer service. It made an impact on our short trip and college visit.

We had issues right at check-in. Our room had a toilet that was not working well. The in-room phone did not work so we had to go to front desk. Then the front desk questioned came up to see and questioned again about the toilet. Finally gave a different room but we had to collect our things and go to front desk, then back to a room that was missing comforters. Called down and had to come down to get the comforters as well. Just not great customer service. It made an impact on our short trip and college visit.

The hotel was clean inside. The breakfast dining area was kept clean. The non-smoking room we stayed in was clean however it had a damp smoking smell to it. We ended up spraying the room with Febreeze. According to the sign inside the lobby the hotel is supposed to be smoke free but from the moment we walked from our car to our room all we could smell was Marijuana smoke. It was strong in the hallway to our room as well. At night folks must have been smoking under the window to the room as it would hit us everytime the ac kicked on.

The hotel was clean inside. The breakfast dining area was kept clean. The non-smoking room we stayed in was clean however it had a damp smoking smell to it. We ended up spraying the room with Febreeze. According to the sign inside the lobby the hotel is supposed to be smoke free but from the moment we walked from our car to our room all we could smell was Marijuana smoke. It was strong in the hallway to our room as well. At night folks must have been smoking under the window to the room as it would hit us everytime the ac kicked on.

We have stayed here multiple times. It's always been great. Clean and quiet.This time was different. Broken in room coffee pot. Water wouldn't go past lukewarm. There was a guy (I don't think he was staff) outside the front entrance playing loud music about "adult acts", My husband had to throw away two large bugs which, granted, may have been due to the heat. Even with as hot as it was the pool was not open. The staff was polite and the entrance was clean though.

We have stayed here multiple times. It's always been great. Clean and quiet.This time was different. Broken in room coffee pot. Water wouldn't go past lukewarm. There was a guy (I don't think he was staff) outside the front entrance playing loud music about "adult acts", My husband had to throw away two large bugs which, granted, may have been due to the heat. Even with as hot as it was the pool was not open. The staff was polite and the entrance was clean though.

Good sleep, quiet.

Good sleep, quiet.

I would not stay here again. Was not very clean and saw a bug that looked like a roach in the bathroom. TV was terrible. I didn't expect much considering the price but was not worth it.

I would not stay here again. Was not very clean and saw a bug that looked like a roach in the bathroom. TV was terrible. I didn't expect much considering the price but was not worth it.

Did not feel it was a good, safe area, seemed to be alot of loitering. Hotel halls, elevator smelled of weed and cigarette smoke. Carpet dirty. Staff was nice.

Did not feel it was a good, safe area, seemed to be alot of loitering. Hotel halls, elevator smelled of weed and cigarette smoke. Carpet dirty. Staff was nice.

I would give it zero stars if I could

NA

Place was decent, staff friendly. Stayed there a whole week and everything we needed they attended without hesitation.

The breakfast buffet was great, the staff was friendsly, and the room was clean for the most part. The only reason I didn't give all 5 star ratings was due to a couple of small bugs in the room.

The desk staff were ignorant and the rooms were gross

Friendly front desk, could use some updating, seemed but room had a funky smell like a stale smoking smell.

Room was quiet and clean. The waffles at breakfast were delicious.

The room had mold and the smell was terrible, which was a shame since the interior of the building was inviting and smelled great

Great

Entire hotel smells of weed. Air conditioners in the first 2 rooms they put me in were broken. Third room was not much better. Definitely not somewhere I would stay again!

Great

Front Desk lady was nice. Hotel room reaked of Cigarettes and shower was dripping, tub rested out. Bug crawing in the sink. Asked to switch rooms. 2nd room was ok, but smelled old and musty. Didn’t feel safe leaving car outside.

The room had a weird smell and there was some random person going around knocking on doors. made me feel very unsafe.

Cigarette and weed smell in the lobby. Rooms in bad shape. Not maintained at all. Room carpet stained.

the TV was terrible. Volume was super low even when cranked all the way up. the only good part was the gentleman that checked us in. was super nice. everyone at night did not seem to know what to do about anything or willing to help.

Period stains on the sheets and blood on the curtains

Friendly staff. Clean rooms

The only helpful staff member was the overnight shift No hot water in the room and management ignored the issue.

High Price, Poor Room and Amenities. Breakfast was good.

Booked this hotel having stayed at a Country Inn & Suites before in South Carolina and this was NOT the same experience. This place was dirty and smelly and conditions were poor. Room smelled of strong scent of old food or possibly mildew and ashtray. Very dreary decor. We immediately booked a nearby hotel and walked out. We were told no refund and as angry as that makes me staying there would have been gross so money well spent to go elsewhere. Read reviews. I should have dug a little deeper because the bad reviews weren’t off from my experience. Though I won’t speak to staff as some could have had a good experience. Our only experience was the front desk person who unfortunately couldn’t provide a room that didn’t smell nor a refund. Not sure he could have done anything in his position or not.

The pool party at 2 am disrupting our sleep was terrible. Pillows were too small for the bed. And the bed was very uncomfortable.

Upon arrival, we had to wait in line about 30 to 40 minutes as there was only one attendant at the front desk. When I arrived I was informed that

breakfast was terrible all they had to drink was water. smelled like weed everywhere you went.

Nice! We had a lovely time on our mini vacation. Everything was fine, but we had a problem with the plumbing in our room—-toilet and sink drained slowly. Other than that, we had a wonderful stay with peace and quiet. Thank you!

Breakfast “omelettes” were less than appealing and the cereal dispenser was clogged. It was very noisy at night with slamming doors

Stay was ok, room was clean. TV didn't work, took some time to get fixed.

Nice location and place. Pool was closed. Gym and breakfast was great. My only issue was the cleaner they used is way to strong/toxic. Had to air the place out for a day or two.

The property’s condition is bad.. the bath tub looks dirty and the sink does not drain the water. I’ve come to stay for one night and using the bathroom has been a disaster. For a one night stay, I could t even get the sink repaired because we were checking out right after breakfast. The staff were excellent(Friendly and Helpful). While I know my first impression has been the worst, I believe there must be a room condition check done after every guest leaves. I’m sure the sink is still not working!

We had reservations for 2 rooms. When we check in, there's a puddle of blood in the foryer. We had to walk through a puddle of water to get to our rooms. Half of the outlets in the rooms wouldn't work. The tub and sink drains were broken and the rooms were dated. At breakfast, someone left a couple of pills on the table. The attendant wiped off the table beside them, but left the pills. We threw them away before any children could get them. While we were at breakfast, house keeping had entered our rooms and was stripping beds before we had even checked out. As we are checking out the next morning, there was still dried blood on the floor. There was obviously little to no effort to clean it up. If they can't clean up blood borne pathogens in a highly trafficked area, what exactly do they clean??

Didnt like staff and wasnt clean

It's was a great stay very clean and affordable. person working front desk was very helpful at check in and check out. Only thing needed more hot water. Would stay again.

The showers didn’t get as hot, pool wasn’t as big as pictured. The television barely worked. The two guys at the front desk were nice and helping though

The only good thing I can say about this hotel is that our room was very clean, although it smelled of smoke. Beds were terrible and water was never really hot, just lukewarm. We also received a call early in the morning the day we were checking in, asking for our credit card info because our card was declined….. but we were not supposed to check in for another 8 hours, and we used the same card when we checked in that afternoon and there were no problems…. I would not recommend this hotel. There are better options in the area.

No hot water. One remote for tv didn’t work.

Property was quiet, clean and conveniently located near Charlotte Speedway.

It was ok. Bed and the bedding wasn’t the best

Very clean, great customer service, lots of good options for breakfast.

The property was nice clean. The service was excellent good location would recommend this property for your visit to Charlotte.

Nice hotel and great location. The problem was the water damage, the musty smell, and the bathroom door couldn’t open all the way because the toilet was in the way.

Stains in my hot tub. I had women’s hair all in my bed sheets when I went to lay down. Recorded videos of everything.

Was a nice place to stay…nice breakfast bar

Hotel looks so old and carpet smells. Looks like the carpet wasn't changed for decades and there are cigarette burns everywhere in the rooms and on carpets too. No hot water its barely hot and no or low pressure.

I slept in my CAR ! Horrible..My room smelled like smoke,I spoke to a staff member about it .He offered spray ,I told him I stayed already and I’ve been gone for hours and the smell is still there. The smell was giving me a headache. I tried to sleep in the room but I couldn’t, I slept in my car that night MAY 16 and checked out first thing in the morning. If management check the cameras they will see a female sleeping in a white Toyota suv.

If you love weed this is the place for you. The entire property is gross. Dirty, bleach-stained carpet, broken fixtures and for some reason I had to get my room card/key redone three times a day. But the overwhelming issue is that the entire hotel smells like a dispensary. I attempted to call the front desk to complain but the phones didn't work either. This area has a ton of other options that have to be better than this one.

Understand when waiting on vendors though.

Have stayed multiple times. Great for the price.

Good breakfast, quiet room, clean

Front desk person was accommodating for early check-in because of college graduation. It was just OK and for just a place to sleep it was alright. Carpet in hallways and room was dirty. We did not access any thing other than a bed to sleep in and breakfast in the AM which again was OK.

Safe and clean. Respectful staff

The room was not clean, the bed made loud creaking noises, and the AC was very noisy. Overall, it was a disappointing experience, especially considering the 5-star ratings.

Everything was good

Booked the king room with the giant Jacuzzi tub. Room was very clean. Had a hiccup with the plug not being attached but was able to get it in after a few attempts. The gentleman at the desk was helpful and responsive, as was the management via text message. Both check-in and checkout was smooth. No issues. Great location. Easy to get to restaurants, UNCC and entertainment.

Great breakfast

Had trouble with tv guide and channels

Stayed here with my parents overnight while in town for a concert. The room was ok, the sleeper sofa was uncomfortable, and breakfast was good tho!

Room smelled like marijuana told the front desk they gave me air freshener to spray didn't really work I'm guessing someone down the hall next to me was smoking in their room which was causing my room to smell the bathroom toilet was held together by what looked to be putty very thick the shower held water so you were basically standing in 2 in of water while you were taking a shower the sofa bed when pulled out we couldn't get it to go back together so it was stuck the entire trip

Over all nice, just a little under my preferred taste for a hotel. But I did enjoy the hot breakfast!

I chose this hotel since it was rated so highly and realized I was lead askew by the ratin upon arrival. The room I was staying in was very poorly “renovated”. Rust in the bath tub (was too grossed out to even attempt having a shower in there!), water damage/mold on the cabinet under the sink, the carpet in the bedroom didn’t even reach the wall, revealing the cement floor underneath! Ceilings were also gross and the AC did not work well leaving the room hot and humid. Breakfast was not the best, the saving grace was the waffle maker. Would not ever stay here again or recommend it.

It was a good stay with very few amenteties

Okay stay for 1 night. The pool was closed for the season. The tv remote didn’t. Room remodel was okay. Breakfast selection was okay. Could have had a some healthier options.

I have stayed at multiple Country Inn & Suites, but this one does not live up to the standards that I expected from the chain. When we arrived, we were informed by the front desk attendant that our room (that we had already paid for) had been given to another guest and there were no other rooms available. He “upgraded” us to the jacuzzi room, but it definitely felt like a downgrade. The room smelled musty, and we later discovered there was water damage on the walls and furniture near the jacuzzi. Besides the water damage, the room was very rundown. Other problems? We found alive cockroaches in the cabinets. The mattress was rock-hard, and the pillows were comparable to the ones given out on an airplane. I would not recommend this hotel.

We stayed here for East access to once pavilion and it was perfect, affordable, quiet and comfy.

Wonderful stay..the room was spacious and clean and great amenities..good hot breakfast and great coffee

Everything was good. Water pressure was a little low.

A little hard to find

We enjoyed our stay and great breakfast...thats big!!

Our door keys would not work we had to keep going to the dront desk to ask for new ones. The very first set would not work and we were very tired, just came in from out of town, long drive. The outlets did not work properly, we saw several roaches duirng our stay. The breakfast was awful! We will not be returning to this hotel.

Unfortunately the room had lots of places in the walls and tub that needed to be repaired. When we unfolded the couch for the sleeper the mattress cover was covered in crumbs. It certainly wasn’t what I expected from a Country Inn and Suites

Bathroom water was extremely cold/lukewarm, thete was no catd to identify television stations, no stationary and shower flooded onto the floor.

My niece stayed here one night on a weekend night in a king Jacuzzi room and it was very relaxing and clean after a day of walking and riding rides at Carowinds all day. As soon as you walk in, you get the smell of refreshment and clean air. The front desk gentleman was extremely polite and helpful. It was also a quick check in. When we got up to our room, it was spot clean. Beds were made up sheets were clean tucked in tight. There was no dust no streaks on the mirror. They do provide shampoo, conditioner, body wash, and lotion in the shower and above the sink that are not the little samples. The bed is very comfortable. Did not hear any noise after dark or anytime for that matter. The Jacuzzi could have a little bit more pressure to the jets, but it was still nice to soak in. If we are in the area, we will stay again for sure. Also, breakfast was decent.

I thought the hotel was okay- a bit unclean in the main area of the hotel but the rooms were nice. The woman who worked the breakfast station was very kind :)

Average property. Worth what I paid $150 a night. Room smelled like smoke.

Clean, efficient, delicious breakfast

Very nice

There was a lot of what appeared to be homeless people around when I got there, The shower was very narrow with a rounded bottom, it was like standing in a canoe. It felt very precarious just trying to turn around in the shower. I almost fell.

Both nights had people yelling and being loud in the middle of the night. Lots of people hanging out in the parking lot. Staff was really nice. Was bummed when we realized the pool was seasonal the pictures look like it's indoor. Didn't get the chance to try breakfast because we left before it opened each morning.

Needs a fresh up

The rooms was exactly like the picture looked like. It was in a very quiet place and easy access to everything that you want to do. Shopping and etc. Beds was also comfortable. Love the Jacuzzi that was in the room.

Our stay was great. It felt somewhat like home. I like how the living room was separated from the bedroom. I liked being on the first floor. Breakfast was ok, need more variety choices, especially for people who don't eat pork.