Comfort Inn Charlotte Airport Uptown

The night staff did go above and beyond when they picked up another hotel guest at a restaurant when she needed a ride back to the hotel when she couldn’t get an Uber.

I liked the clean rooms, breakfast was good and the bed was very comfortable. Overall my stay was nice. The location could have been better but overall my stay was good

Bad

My two rooms smelt like mold, the sink was broken in both rooms. The water stayed in sink for the entire time. Did not get our room cleaned the entire time. Will not stay Eve again.

Pros-Room was clean and modern. Breakfast was good with many options. Staff were polite. Location is in a good place with plenty of places around for food, gas, etc. Convenient to uptown Charlotte.

Clean ; attentive

I have to change 3 rooms in one night , bathroom is not good ..the room which they gave us was occupied by someone else .restroom clogged , floors were not mopped sticky floors , old trash was taken .

This hotel has the laziest staff I've ever encountered. Sheets and towels dirty upon arrival. Ask the staff for directions doesn't seem to know what or where anything is. The breakfast area unkept and unsanitary. There was hardly any parking after 10pm. Staff blatantly lied about unavailable rooms when asked about a later checkout. I will not be staying at this establishment again.

The outside of the place was dirty looking, the inside of the rooms were dirty looking as well. Making it uncomfortable to stay the reserved nights.

The outside of the place was dirty looking, the inside of the rooms were dirty looking as well. Making it uncomfortable to stay the reserved nights.

I enjoyed my stay.

Good

Bad

Disappointing

Very good

The airport shuttle is always prompt and friendly. Parking is very reasonable here.

Exceptional

The staff are friendly and knowledgeable. Rooms are spacious and clean. Breakfast is fantastic. One desk clerk refused to believe me when I said the young woman was new and she made a mistake. The clerk said ‘she didn’t make a mistake.’ Except, when I next saw the girl the first thing she said to ‘I’m so sorry. I messed up.’ So, yes. I didn’t make a mistake.

The staff are friendly and knowledgeable. Rooms are spacious and clean. Breakfast is fantastic. One desk clerk refused to believe me when I said the young woman was new and she made a mistake. The clerk said ‘she didn’t make a mistake.’ Except, when I next saw the girl the first thing she said to ‘I’m so sorry. I messed up.’ So, yes. I didn’t make a mistake.

Good

AWFUL!!! THE LOCATION WAS HARD TO FIND ON GPS THE SIGN WAS BURNED OUT -IN THE DARK. FIRE TRUCK WAS LEAVING AND THE FIRE HAD DISABLED THE ELEVATOR. 100% DISABLED VETERAN W LUGGAGE ARRIVING & no 1st floor rooms. We could not stay. THEY could not refund our money because we used booking.com. We are upset to say the least. WE HAD TO DRIVE HOME TIRED IN THE RAIN W DEER on The sides of the road making it more dangerous. We had to leave our travel companions there because they got the last 1st floor room. They said no sleep because back door slammed all night from smokers going in and out. WE GOT THERE AT 10PM ARRIVING FROM Sedona Arizona. GOT HOME to North Myrtle beach at 2:30am. QUITE 1st floor rooms.

The location was the only thing I liked about this hotel. First the hallway was disgustingly dirty. When I got in the room, the bathrooms were not clean. And the blankets were not changed. There was trash and the trash can and there was a yogurt in the fridge. There was a used soap in the shower and the side of the toilet was with old urine. This tells me that they just picked up the bed and kept moving.They did not clean the room. This was my first time staying here and definitely my last.

The location was the only thing I liked about this hotel. First the hallway was disgustingly dirty. When I got in the room, the bathrooms were not clean. And the blankets were not changed. There was trash and the trash can and there was a yogurt in the fridge. There was a used soap in the shower and the side of the toilet was with old urine. This tells me that they just picked up the bed and kept moving.They did not clean the room. This was my first time staying here and definitely my last.

Musty

Good

So convenient to CLT. Rooms are large and comfortable. Everything is very clean and well equipped.

So convenient to CLT. Rooms are large and comfortable. Everything is very clean and well equipped.

Exceptional

Everybody was rude room was dirty Everything

Everything

The rooms are old. The smoke detector was covered, which was odd. I informed the front desk but she responded as if she knew already. The staff was nice. There was a funny smell in the hallway but they seemed to spray a scent on the day we checked out because it didn’t smell as bad. Property is hard to find in the night, we almost missed it,

Before I start this review I would like to give a very special shout out to Eddie the staff member at this location. If it wasn't for him my score would have been lower. He was very kind, helpful, and hard working. He went over and beyond to assist me. He was very informative. He needs to be the executive manager here and I'm sure the place would do better. Thank you Eddie. The 6th floor has a smell of mildew. They have humidifiers in the hallway that's how bad it is. The bathroom tub is clogged. It would fill with water while I showered which is nasty. They ran out of towels the second day so I had to dry off with wash clothes. The breakfast area was clean and neat. The waffles were good but the eggs were not eatable due to them being watery. I wasn't mad at the selection of breakfast options they had. I asked for batteries for my breathing machine and the first gentleman was trying to give me a hard time. He asked me what they were for in front of the other guest at the desk. How embarrassing but Eddie came to the rescue and told the gentleman to give them to me. Why they were for was not their business. Eddie also brought up the extra hand towels and wash clothes with no problem. The elevator broke down so I had to walk up six flights of stairs in heels lol. I was not too happy but Eddie allowed me to check out late until the elevator worked again so I didn't have to carry all my baggage down six flights. Thank you Eddie. You are the best.

Nothing It was smelly like mold and mildew. Elevators stopped working. Hotel room floor was dirty

This is a good value hotel. It's not a resort, you're just getting a reasonably priced room if you stay here. During my stay (4/2026), it seemed like the place was old, but gets better than average maintenance. Everything in my room worked and I could take a long, hot shower each morning. There was a strong smell from some kind of cleaning product or deodorizer in the hallway, but it didn't bother me in my room.

Yes

I didn’t like anything about this location. I left my phone and they did reach out to me to let me know I left it. The room was dated and only one elevator was working.

Within 15 minutes of checking into my room, I found a roach in the bathroom. The staff responded quickly by moving me to a different room on another floor. There were large, full trash bags left near the elevators on multiple floors. In addition, both elevators were out of service, which forced guests to carry their luggage up and down the stairs.

The smell was very off putting, only one elevator worked and that one was a bit sketchy.

Close to downtown The cleanliness and hospitality

some of the staff were pleasant and welcoming good breakfast Rude staff a non functional bathroom fan 1 working elevator so a minimum of 10 minute wait may or may not have luggage carts as staff was to lazy to get one when asked a parking lot that is in fenced hotel area signed NO parking tow away zone...no reference that for hotel guests so parking was an issue when hotel is maxed out the area is rough

Nothing No one told me before hand that this property would not except pre paid debit cards,I have stayed here several times and never had an issue using my card.Had to drive back home 2 hrs drive because I had no accommodations.

The women who clean and set up breakfast are awesome. Front desk / reception wasn’t so welcoming. Pool wasn’t open amid the hot weather, early check in wasn’t provided after a prior phone call with confirmation. It was clean and quiet. Breakfast was good.

Toilet bowl was blocked Overall clean, poor A quart off chocolate left in the refrigerator I did ask for a receipt at departure It was not available , he told me you will receive by email. Still waiting My email : [email protected] Breakfast at 5:00 am

Nothing Roaches in room. Hallway had excessive trash. Very nasty. Lobby stunk. Old soap in bathroom

Rooms were dirty

all good very nice

Didn’t like the location. The room we had the toilet kept overflowing, the room didn’t have a remote even after getting a replacement one it didn’t work for the tv. My 4 yr old pointed out a roach on door. One working elevator. The worst was after heading out for the day I left a dnd sign on the door and some how another guest was assigned to our room and entered. When I returned I was able to use me keys the housekeeper just so happen to be next door and open the door after entering I find a envelope on the floor stating sorry for the mistake and a $10 voucher to the shop they had in the lobby. Bottom line I will never booking here again to save a few extra bucks.

The hotel was ok but not what i expected. For the price it should be better maintained. Each bed got 4 small pillows that were not comfortable. I dont think it is in the best location and honestly I eally felt unsafe. I think most of their business comes from the airport for layover customers. I would not stay here again.

I was very disappointed with the condition of the hotel. The entire third floor smelled strongly of marijuana, and the smoke was so heavy that you could feel it immediately on contact. It even came inside our room. I was traveling with my 15-year-old, and she noticed it as well and commented on how strong it was. This made the situation very uncomfortable. In addition, the towels were not clean or bright white as expected, the chairs had visible stains, the microwave was missing the round glass tray, and the tables were not cleaned. Overall, it was not a good experience.

Shuttle did not pick up in same spot as told by front desk. Staff were kind. Some fresh breakfast items and some staple items. The gym equipment was nice. Room had some dirty areas and fridge was moldy.

Nothing

I spilled coffee on my bed I reported it the front desk was told it would be taken care of. Returned in the night only to find dryer sheets all over the floor garbage still in the cans. No blanket on the bed. Front desk offered $10 to spend in their store.

Breakfast was horrible .

Nothing!! My room was filthy, floors were nasty, microwave was dirty, toilet and bathroom was disgusting, the room smelled just like cigarettes not a cleaning product was used in the room. Most importantly there were roaches crawling on the night stand. I had brought my own cleaning products to have a decent stay. I had asked the night time worker could I get a extra blanket because the blanket they had on the bed was very thin more like sheets instead of a blanket and he was very rude and unprofessional told me no that was all they had.

Close to destination Power outage and internet outages while I was working. Cost me some $. Heater blowing cool air

Proximity to destination It was just a little chilly and the heater unit was blowing cool air

It was a little out dated

Great place for a las minute reservation,

Breakfast was not good

For the price of the room, I was not impressed. I have stayed at cheaper hotels for the night and are cleanier than this one. The fake flowers as you walk in give it a cheap look, one of the two elevators were working for all six floors. The carpets felt like they were coming up with evey step and the bed sheets were wrinkled. The room has a musty smell as well as the hallway. Bathroom shower kept clogging up. Breakfast was ok, coffee machine was broken and the juices in the machine were watered down, not sure why.

For the price of the room, I was not impressed. I have stayed at cheaper hotels for the night and are cleanier than this one. The fake flowers as you walk in give it a cheap look, one of the two elevators were working for all six floors. The carpets felt like they were coming up with evey step and the bed sheets were wrinkled. The room has a musty smell as well as the hallway. Bathroom shower kept clogging up. Breakfast was ok, coffee machine was broken and the juices in the machine were watered down, not sure why.

There is no lock to the bathroom

There is no lock to the bathroom

When we arrived the lady at the front desk tried to tell me they had no rooms available because Duke Energy was coming in for the current storm . I then proceeded to tell her I made my booking almost a month ago and that was unacceptable so she then told me she could “find” me and my friends a room after our 4 hr drive... After finally getting a room we should have had ready upon arrival after making it upstairs there were plenty empty rooms as we could see because housekeeping was currently cleaning the rooms at the time. Not sure why the lady would lie ? But to sum it up I was not pleased with that situation at all !

This is the worst hotel i ever stayed at. Possible mold is in the hotel had a very bad headache and smelt very weird smell I end up changing my room three time before I got a ok room.

This is the worst hotel i ever stayed at. Possible mold is in the hotel had a very bad headache and smelt very weird smell I end up changing my room three time before I got a ok room.

Staff at Check in was good, Security a little extra but I understand why Broken plugs in the room Toilet either slow or stopped at various times - I had to keep clearing myself -hvac here Front door card just stopped working at 8am Security kept lurking around me smoking my cigar while ignoring the guy smoking weed sitting in the first parking spot with his sunroof open Oh yeah and only one elevator was working so the guy that pooped on himself because he was drunk was on the elevator right before us, we encountered him in the lobby ( he wasn’t the problem)

Staff was incredibly kind, especially Suggu. Room was clean except for the shower (had a suspicious brown stain :0) and food was decent. Was able to book shuttle last minute as well.

Staff was incredibly kind, especially Suggu. Room was clean except for the shower (had a suspicious brown stain :0) and food was decent. Was able to book shuttle last minute as well.

Everything was amazing will be back

Everything was amazing will be back

Excellent morning front desk staff.

Excellent morning front desk staff.

Limpio, amplio, buen precio, desayuno variado, pero le falta algo de mantenimiento de áreas comunes.

Limpio, amplio, buen precio, desayuno variado, pero le falta algo de mantenimiento de áreas comunes.

Staff were super accommodating and went out of there way to help us feel welcome.

Staff were super accommodating and went out of there way to help us feel welcome.

Horrible shuttle service, fire alarm went off also

Horrible shuttle service, fire alarm went off also

El hotel es un hotel promedio, el desayuno es ok, pero la zona hay mucho homeless. Los baños son viejos y mucha gente fumando marihuana en el pasillo nadie lo controla

El hotel es un hotel promedio, el desayuno es ok, pero la zona hay mucho homeless. Los baños son viejos y mucha gente fumando marihuana en el pasillo nadie lo controla

Check in was veey long and she needed help!

Check in was veey long and she needed help!

The staff was very nice. The toilet in my room needed cleaning.

The staff was very nice. The toilet in my room needed cleaning.

Booked due to flight delays and needed airport shuttle. No refund available but after booking was told there is no airport shuttle and had to spend 60 dollars on ubers to get there and back.

Booked due to flight delays and needed airport shuttle. No refund available but after booking was told there is no airport shuttle and had to spend 60 dollars on ubers to get there and back.

Stranded traveller. Gave me free late checkout since airport shuttle not running and accommodated me being 10 mins late for breakfast. Thanks for a wonderful stay!

Stranded traveller. Gave me free late checkout since airport shuttle not running and accommodated me being 10 mins late for breakfast. Thanks for a wonderful stay!

Staff was very friendly, the room however was not very clean ,smelled of urine . Therefore I did not have a great night sleep ! Thank goodness for the friendly staff !

Staff was very friendly, the room however was not very clean ,smelled of urine . Therefore I did not have a great night sleep ! Thank goodness for the friendly staff !

Clean sheets

Clean sheets

Not clean. Roaches

Not clean. Roaches

best place to stay. warm n welcoming staff that go above n beyond to help. good breakfast included !!!!!!!!!

best place to stay. warm n welcoming staff that go above n beyond to help. good breakfast included !!!!!!!!!

.

.

Everything was great. Staff couldn’t have been more kind or helpful. Even the lady in charge of breakfast was awesome. Didn’t meet the manager but the kindness given me over my husband’s crisis at the hospital shows how awesome they r there

Everything was great. Staff couldn’t have been more kind or helpful. Even the lady in charge of breakfast was awesome. Didn’t meet the manager but the kindness given me over my husband’s crisis at the hospital shows how awesome they r there

Nice staff clean room nice shuttle service

Nice staff clean room nice shuttle service

Perfect

Perfect

Hotel property and staff are decent but rooms are in tired condition. Close to airport, hot breakfast, but terrible with amenities and proximity to shopping or convenience. good enough for a short term overnight budget stay. not ideal for families

Hotel property and staff are decent but rooms are in tired condition. Close to airport, hot breakfast, but terrible with amenities and proximity to shopping or convenience. good enough for a short term overnight budget stay. not ideal for families

There was roaches crawling on the floor in the lobby and in the food area so gross and i bave yet to receive my receipt from my stay the elevator had spilled wh a t smelled like bleach on the floor terrible stay will not be back

There was roaches crawling on the floor in the lobby and in the food area so gross and i bave yet to receive my receipt from my stay the elevator had spilled wh a t smelled like bleach on the floor terrible stay will not be back

Water filters need to be changed - affected the taste of the coffee, infused water and hot water to make grits and oatmeal; there is a plumbing problem with all toilets. Everyone was asking for a plunger which is the only thing maintenance knew how to use

Water filters need to be changed - affected the taste of the coffee, infused water and hot water to make grits and oatmeal; there is a plumbing problem with all toilets. Everyone was asking for a plunger which is the only thing maintenance knew how to use

Every thing was awesome

Every thing was awesome

Rooms are horrible. We didnt have a blackout/privacy shade/curtain, and our room had a parking lot light roght outside the window. The toilet is SO LOW, and takes 3 flushes to empty the bowl. The beds are not comfortable and there wasnt a blanket. You get a fitted sheet, and 2 flat sheets. Worst hotel experience.

Rooms are horrible. We didnt have a blackout/privacy shade/curtain, and our room had a parking lot light roght outside the window. The toilet is SO LOW, and takes 3 flushes to empty the bowl. The beds are not comfortable and there wasnt a blanket. You get a fitted sheet, and 2 flat sheets. Worst hotel experience.

Room was clean, friendly helpful staff. Good breakfast. Convenient to Billy Graham Library and Samaritans Purse Christmas Box processing center.

Room was clean, friendly helpful staff. Good breakfast. Convenient to Billy Graham Library and Samaritans Purse Christmas Box processing center.

Smh

Smh

No running water in the bathtub, never came to clean rooms, saw a roach by breakfast bar, same breakfast everyday

No running water in the bathtub, never came to clean rooms, saw a roach by breakfast bar, same breakfast everyday

Yes didn’t need shuttle

Yes didn’t need shuttle

There were lots of very weird and off-putting smells. Toilets would not flush in our first room so we were moved to another room and its toilet did not flush either. One of the elevators does not work and outside of the elevators are plumbing pipes sticking out of the wall as if for a toilet but there was no toilet and the pipes are not capped. It seemed to be the same on all of the floors. Overall, not a great experience.

There were lots of very weird and off-putting smells. Toilets would not flush in our first room so we were moved to another room and its toilet did not flush either. One of the elevators does not work and outside of the elevators are plumbing pipes sticking out of the wall as if for a toilet but there was no toilet and the pipes are not capped. It seemed to be the same on all of the floors. Overall, not a great experience.

Great place can't wait to visit here again here in the near future.

Great place can't wait to visit here again here in the near future.

Quick cleaning services when requested

Quick cleaning services when requested

Maybe they should remodel bedrooms and bathroom cabinets and shower 🚿

Maybe they should remodel bedrooms and bathroom cabinets and shower 🚿

The room was cleaner than what I’ve seen. The front desk was very helpful & pleasant, we enjoyed the stay

The room was cleaner than what I’ve seen. The front desk was very helpful & pleasant, we enjoyed the stay

5th floor. Elevator broken.

5th floor. Elevator broken.

Very clean room

Very clean room

The staff was so helpful. We had a discrepancy with the payment and the desk was so helpful in figuring this out

The staff was so helpful. We had a discrepancy with the payment and the desk was so helpful in figuring this out

The elevator wasn't working. It happens. From the door to the stairwell, we seen 4 roaches Nov 7th 2025. We were drivi g to Florida, it was our half way point. No one was concerned. They were like...Huh? Bugs? Ok. We requested a refund. Cant be done till the 10th with the manager be ause i rented 3rd party. Fine. Then i call expedia. "They allowed" me half my money with no penalties. Geez, thanks, i lost half because you have roaches and i won't except that?! The place was shady, creepy people hanging in the lot. Drug addict looking people in the hall. No thanks. Never book another Comfort Inn in my life time. Dont book

The elevator wasn't working. It happens. From the door to the stairwell, we seen 4 roaches Nov 7th 2025. We were drivi g to Florida, it was our half way point. No one was concerned. They were like...Huh? Bugs? Ok. We requested a refund. Cant be done till the 10th with the manager be ause i rented 3rd party. Fine. Then i call expedia. "They allowed" me half my money with no penalties. Geez, thanks, i lost half because you have roaches and i won't except that?! The place was shady, creepy people hanging in the lot. Drug addict looking people in the hall. No thanks. Never book another Comfort Inn in my life time. Dont book

I had to wait 2 1/2 hours for the shuttle from hotel to pick me up! Then I was in a connecting room with a group of loud music playing for hours! Horrible stay

I had to wait 2 1/2 hours for the shuttle from hotel to pick me up! Then I was in a connecting room with a group of loud music playing for hours! Horrible stay

Staff was friendly. Elevator was out of service. Room was dated. Bathroom was very dated. Hallways and stairwells were dirty.?

Staff was friendly. Elevator was out of service. Room was dated. Bathroom was very dated. Hallways and stairwells were dirty.?

Tried to charge me $100 deposit and $55 to check in early. T

Tried to charge me $100 deposit and $55 to check in early. T

The clerk was very attentive!

The clerk was very attentive!

Staff was very friendly..breakfast very good…bedding clean & comfortable but Hotel is run down…room smelled like mildew, toilet would not fully flush, floors in room were laminate and we had to wear shoes or else our feet were filthy.

Staff was very friendly..breakfast very good…bedding clean & comfortable but Hotel is run down…room smelled like mildew, toilet would not fully flush, floors in room were laminate and we had to wear shoes or else our feet were filthy.

Some stink bugs in room, lampshade was very dirty, dirty socks under sink in bathroom and dirty washcloths hanging on shower rod when we got there. Staff was nice and welcoming.

Some stink bugs in room, lampshade was very dirty, dirty socks under sink in bathroom and dirty washcloths hanging on shower rod when we got there. Staff was nice and welcoming.

When we turn the heat on it smelled like something was burning we asked for more towels and they gave us 2 small pool towels the hallways had a mildew smell to it but other than that it was fine

When we turn the heat on it smelled like something was burning we asked for more towels and they gave us 2 small pool towels the hallways had a mildew smell to it but other than that it was fine

This is not Non Smoking room. They said yes but it is not. Smells cigarettes. Plus staff is not trained to talk with customers. In addition, loud noise throughout the premises.

This is not Non Smoking room. They said yes but it is not. Smells cigarettes. Plus staff is not trained to talk with customers. In addition, loud noise throughout the premises.

Staff was very kind

Staff was very kind

Front desk was friendly

Front desk was friendly

Room had no hot water and I was told by front desk staff to wait until morning for maintenance instead of offering me another room. I had to ask for another room and she really didn’t want to give it to me because staff (same lady) said “no, there’s nothing I can do about that”

Room had no hot water and I was told by front desk staff to wait until morning for maintenance instead of offering me another room. I had to ask for another room and she really didn’t want to give it to me because staff (same lady) said “no, there’s nothing I can do about that”

The room was dusty and dirty with stains on the floor and curtains. Had we not only been there for one day I wouldve requested a different room. The hallway were humid and the elevators were dirty with trash and spilled drinks. We will not stay again.

The room was dusty and dirty with stains on the floor and curtains. Had we not only been there for one day I wouldve requested a different room. The hallway were humid and the elevators were dirty with trash and spilled drinks. We will not stay again.

The

The

The check in was quick and easy and the staff was nice

The check in was quick and easy and the staff was nice

You can tell that the property is a bit aged. I noticed that the lamps seemed old, as some of the material was peeling off for example. The cover on the bed was super thin as well. The area is in a nice and calm area. The property was clean as well. Overall, it was an okay property to stay at if you aren't planning to stay in the area long and just want a place to lay your head that is still safe and clean.

You can tell that the property is a bit aged. I noticed that the lamps seemed old, as some of the material was peeling off for example. The cover on the bed was super thin as well. The area is in a nice and calm area. The property was clean as well. Overall, it was an okay property to stay at if you aren't planning to stay in the area long and just want a place to lay your head that is still safe and clean.

• Cleanliness: Rooms are only cleaned every 3 days (very unusual), and when we asked for towels, the front desk said none were available—we had to wait a whole day for fresh ones. The first room (315) smelled strongly of smoke and hadn’t been cleaned. The second room (515) didn’t smell like smoke, but the blow dryer had hair on it, the phone and iron were sticky, the microwave was filthy, the walls were dirty, and there was a hole behind the toilet stuffed with paper. Completely unacceptable. • Smell: Each hallway has heavy air freshener to mask the mold, cigarette, and weed smell. • Breakfast: Disgusting. The only thing fresh was the fruit. We even saw homeless people coming in just to eat breakfast. • Safety & Location: The hotel is in a very sketchy area—definitely not near Uptown as advertised. We witnessed obvious drug activity and even prostitution happening right in front of the building. The fact that this place is listed as a 4–5 star hotel on Expedia is beyond misleading. The pictures online do not reflect reality. This property is extremely run down, unsafe, and poorly maintained. The only “positive” was that our second room didn’t reek of smoke. That’s it. I would never recommend this hotel to anyone. Save yourself the headache, money, and disappointment.

• Cleanliness: Rooms are only cleaned every 3 days (very unusual), and when we asked for towels, the front desk said none were available—we had to wait a whole day for fresh ones. The first room (315) smelled strongly of smoke and hadn’t been cleaned. The second room (515) didn’t smell like smoke, but the blow dryer had hair on it, the phone and iron were sticky, the microwave was filthy, the walls were dirty, and there was a hole behind the toilet stuffed with paper. Completely unacceptable. • Smell: Each hallway has heavy air freshener to mask the mold, cigarette, and weed smell. • Breakfast: Disgusting. The only thing fresh was the fruit. We even saw homeless people coming in just to eat breakfast. • Safety & Location: The hotel is in a very sketchy area—definitely not near Uptown as advertised. We witnessed obvious drug activity and even prostitution happening right in front of the building. The fact that this place is listed as a 4–5 star hotel on Expedia is beyond misleading. The pictures online do not reflect reality. This property is extremely run down, unsafe, and poorly maintained. The only “positive” was that our second room didn’t reek of smoke. That’s it. I would never recommend this hotel to anyone. Save yourself the headache, money, and disappointment.

The overall stay was not the best. We had to move rooms because our first time using the sink, it stopped up and we couldn’t get the water to drain. The toilet wouldn’t flush either. There was hair on the countertops, the desk area was sticky and it just didn’t look thoroughly cleaned. The breakfast was very good and the hospitality from majority of the staff was good. I’m still waiting 6 days later for the $100 deposit “hold” to be processed and placed back onto my card. That’s also something that you’re not informed of until after you book your stay and pay your money. I wish I would have gotten pictures but I was trying to make the best of everything since it was my birthday weekend stay.

The overall stay was not the best. We had to move rooms because our first time using the sink, it stopped up and we couldn’t get the water to drain. The toilet wouldn’t flush either. There was hair on the countertops, the desk area was sticky and it just didn’t look thoroughly cleaned. The breakfast was very good and the hospitality from majority of the staff was good. I’m still waiting 6 days later for the $100 deposit “hold” to be processed and placed back onto my card. That’s also something that you’re not informed of until after you book your stay and pay your money. I wish I would have gotten pictures but I was trying to make the best of everything since it was my birthday weekend stay.

Tonya had great customer service she was very kind and helped with our room situation.

Tonya had great customer service she was very kind and helped with our room situation.

Overall good experience with friendly staff

Overall good experience with friendly staff

Very nice stay. Will stay again

Very nice stay. Will stay again

I loved everything no complaints

I loved everything no complaints

The staff is very friendly. I saw another customer talking so nasty to the staff, and the staff was so courteous to her even though the lady was nasty and rude. It's not my first choice but not my last choice.

The staff is very friendly. I saw another customer talking so nasty to the staff, and the staff was so courteous to her even though the lady was nasty and rude. It's not my first choice but not my last choice.

Good enough for a nights sleep before traveling the rest of the way to destination

Good enough for a nights sleep before traveling the rest of the way to destination

The hotel was good for the price. Hot water was low pressure but feasible.

The hotel was good for the price. Hot water was low pressure but feasible.

I booked A room through Expedia and when I called To make sure the room was available they did not actually have a booking for me.

I booked A room through Expedia and when I called To make sure the room was available they did not actually have a booking for me.

Pool was green. Staff was unfriendly at check in. Room was not clean and pillows were awful. The room had a bad smell. The booth in the dining area was falling apart I was shocked this was a Comfort hotel.

Pool was green. Staff was unfriendly at check in. Room was not clean and pillows were awful. The room had a bad smell. The booth in the dining area was falling apart I was shocked this was a Comfort hotel.

Bed was amazing , the pool wasnt cleaned our entire stay . I actually cleaned it myself one of the days . The staff was amazing overall , very friendly

Bed was amazing , the pool wasnt cleaned our entire stay . I actually cleaned it myself one of the days . The staff was amazing overall , very friendly

Was good. One guest was talking very loud in the hallway till 11;15 PM

Was good. One guest was talking very loud in the hallway till 11;15 PM

Staff was nice ans attentive. I ored a non smoking room but when I opened the room ut had the stale smell of smoke. Room was clean though .

Staff was nice ans attentive. I ored a non smoking room but when I opened the room ut had the stale smell of smoke. Room was clean though .

This place is a D U M P!! The lone check in person was rude and SLOW! The towels were from WWII and the beds from the same time period. Find another place

This place is a D U M P!! The lone check in person was rude and SLOW! The towels were from WWII and the beds from the same time period. Find another place

We called 5 times from the airport, no one picked up the phone and the free shuttle service never came. We eventually had to take a Lyft and were not reimbursed. When we arrived, after checking in we were told the elevator was not working so we had to carry our luggage to the THIRD FLOOR! No manager was working and we were told we couldn’t be reimbursed and no rooms were available on the lower levels. Awful experience.

We called 5 times from the airport, no one picked up the phone and the free shuttle service never came. We eventually had to take a Lyft and were not reimbursed. When we arrived, after checking in we were told the elevator was not working so we had to carry our luggage to the THIRD FLOOR! No manager was working and we were told we couldn’t be reimbursed and no rooms were available on the lower levels. Awful experience.

I asked for a nonsmoking room and my room stunk of cigarette smoke. The bathroom door didn’t close properly. The door lock latch was in disrepair. No floor mat in the bathroom. The airport shuttle took over 45 minutes to pick me up after I called twice. There was a metal bedroom that extended four inches past the bed that I hit with my ankle twice. The positive: no bed bugs.

I asked for a nonsmoking room and my room stunk of cigarette smoke. The bathroom door didn’t close properly. The door lock latch was in disrepair. No floor mat in the bathroom. The airport shuttle took over 45 minutes to pick me up after I called twice. There was a metal bedroom that extended four inches past the bed that I hit with my ankle twice. The positive: no bed bugs.

Do not stay here!

Do not stay here!

Great caring and attentive to customers

Great caring and attentive to customers

Property staff was very helpful. Property is pretty old, rooms could have been cleaner, found lots of hair. Elevator floors are not clean. Pool water is smelly.

Property staff was very helpful. Property is pretty old, rooms could have been cleaner, found lots of hair. Elevator floors are not clean. Pool water is smelly.

The front desk staff was nice, but they seemed a bit overwhelmed. My room was dirty and I tried calling the front desk a few times and couldn’t reach them. Someone else’s hair was on the comforter, the floor everywhere), a bunch of junk on the floor in front of my door, the floors in the rooms needed to be swept, the desk in the room had something on the top of it. The water pressure was horrible for my room and even the room down the hall. My sheets had stains on them, therefore I didn’t sleep in them. I had a horrible day with my travel and all the multiple cancellations we had to deal with, and walking into this made things even worse. My advice to you, spend the extra 20-30 bucks and stay somewhere else.

The front desk staff was nice, but they seemed a bit overwhelmed. My room was dirty and I tried calling the front desk a few times and couldn’t reach them. Someone else’s hair was on the comforter, the floor everywhere), a bunch of junk on the floor in front of my door, the floors in the rooms needed to be swept, the desk in the room had something on the top of it. The water pressure was horrible for my room and even the room down the hall. My sheets had stains on them, therefore I didn’t sleep in them. I had a horrible day with my travel and all the multiple cancellations we had to deal with, and walking into this made things even worse. My advice to you, spend the extra 20-30 bucks and stay somewhere else.

I didn’t like that the pool was closed and dirty, after I was told it would be cleaned the next day. I stayed for a weekend

I didn’t like that the pool was closed and dirty, after I was told it would be cleaned the next day. I stayed for a weekend

Great location, minutes from airport and short ride to downtown. Friendly staff, very accommodating.

Great location, minutes from airport and short ride to downtown. Friendly staff, very accommodating.

Last minute late booking and was able to ride the last shuttle from the airport to the hotel. Expedia listing said 1 free drink per person up to 4 people. The hotel did not honor that. The room surfaces (toilet seat, night table, parts of floor floor) were dirty. Beds seemed clean and we were tired so we went to bed as we had to be back up to get on the 5am shuttle.

Last minute late booking and was able to ride the last shuttle from the airport to the hotel. Expedia listing said 1 free drink per person up to 4 people. The hotel did not honor that. The room surfaces (toilet seat, night table, parts of floor floor) were dirty. Beds seemed clean and we were tired so we went to bed as we had to be back up to get on the 5am shuttle.

The room looks very old and has a particular smell, like humi

The room looks very old and has a particular smell, like humi

Didn't like the area but the hotel is good

Didn't like the area but the hotel is good

Okay for price paid. Room floor was almost wet throughout. Toilets has issues

Okay for price paid. Room floor was almost wet throughout. Toilets has issues

The walls are very hollow so every time someone opened and closed their door, I could hear it slam. The breakfast was average. The room could have been cleaner. They left a small face towel hanging in the bathroom from the previous person. They were cracks in the floor,and the baseboards had not been cleaned.

The walls are very hollow so every time someone opened and closed their door, I could hear it slam. The breakfast was average. The room could have been cleaner. They left a small face towel hanging in the bathroom from the previous person. They were cracks in the floor,and the baseboards had not been cleaned.

The location is very convenient, just need a bit more cleaning, staff were friendly

The location is very convenient, just need a bit more cleaning, staff were friendly

Very nice and affordable. Was everything needed for a weekend away. Remodel was going but didnt diminish visit. No complaints.

Very nice and affordable. Was everything needed for a weekend away. Remodel was going but didnt diminish visit. No complaints.

Receptions was great

Receptions was great

Thank you!

Our closet door was falling off, the toilet paper holder was broken and couldn't even hold toilet paper. There was scratches all over walls, and furniture. The beds were comfortable, and smelled clean. The breakfast area had a nice breakfast, however the vinyl benches were ripping, and most of the tables were sticky from not being wiped from the morning diners before us. The staff was pleasant and easy to work with.

Upon pulling onto the property I did not feel safe. From people wandering asking for money to the group off to the side of the parking lot smoking weed, to the ajoining room with the lock unsecure. I had to push a chair in front of the door. At midnight we lost power and I was unable to speak with anyone from the front desk after many attempts. At check in (10:00pm) I had to wait 15 minutes at the desk before anyone came out from the back to check me in. Perhaps one of my worst experiences I have had in all my travels.

Rooms smelled like cigarettes and moldy. The evening Desk Clerk Very Rude.. Will never stay here again. I will say this the breakfast was ok…

Good breakfast and Friendly employees, Fantastic airport pickup

Good

We left at 3 am and slept in our car

We checked in and within 5 mins we seen two roaches in the bathroom. IMMEDIATELY CHECKEDOUT!!!

Nice floors, but ants & roaches in bathroom!!

foreigners and act like they didn’t understand what to do. I had to wait an hour for clean towels & they didn’t let me charge my room incidental fee for snacks. Very strange! Never again!

Stayed here for a trip, was easily able to extend the stay for a night, didn’t have to move rooms, everything was pretty clean. The only thing that was surprising was the deposit for the room, didn’t expect it but they assured me i’d be able to get it back.

Aside from that, I was told I was placed on the first floor because I had children (to prevent noise complaints). That’s prejudice and in no way shape or form should that have been told to me. I’ve never heard this at any hotel. Ever. My children are well behaved. If they weren’t, maybe the hotel should try looking into better insulation to prevent these complaints. There are air purifiers in the hallways, however, the hallways still smell like “weed”.

Nice staff and very clean.

The location is very good, as is the costumer service and the cleanliness of the place. However, the day I arrive at the hotel, there was a couple of man and woman locked in the women's bathroom. That was unpleasant.

The room and elevators smelled strongly of cigarettes, but it sufficed for a sleep to catch an early flight after missing our connecting. The airport shuttle was slow to come at night and only leaves on the hour in the morning.

Everything is fine

Worker was helpful

I enjoyed my short stay. The staff was friendly. The room was clean and the bed was comfortable. I will continue to use this hotel for my future trips.

This use to be my favorite hotel. Its has gone downhill. Im guessing people are living there now its people hanging outside. Weed smell all in the hallway. And roaches. And i mean big roaches i will not be returning

Nice staff

The staff were amazing but the conditions of the hotel were horrible. The hotel smelled like urine. There were kids running around being loud and fighting at 3 o’clock in the morning. * Unattended kids at all times of the hour * There were bloody towels sitting right outside of the elevator. Hours after breakfast was over there was still food all over the dining area. I will never stay at this location again.

Everything was nice and clean except for the lobby women's bathroom.

While at the hotel, when I arrived there was a sign in the desk be back in 10 mins. I timed it & we waited for 23 mins until someone to arrived to help us. So to wait that long & then to be told there were no rooms for me to stay in....I WAS PISSED!!!! While waiting for my refund, a guest came to the desk bringing a mop back from mopping her own room from a water incident and she said she needed covers because her room did not come with linens when she checked in! Whaattt! As I tired to call around to find a room, sat down in their main dining around & all the individual chair cushions were peeling, and bench seats were falling apart. There was zero upkeep of the the hotel just from what I could see in the lobby and dining area, plus to see a guest mopping up her room and having no linens upon arrival is crazy! I probably dodged a bullet, but I still can't believe my child & I were left homeless for a weekend due to poor management or should I say the lack there of!!

Facility ran out of towels. Requested room to be cleaned and was told they needed to know the day before if service was needed. This would have been impossible since we arrived the day before.

Not ok

Lounge was poorly maintained. Staff took to long at check in. Rooms poorly maintained, sheet rock patches visible, bathrooms outdated and furniture old and damaged

Beds were comfortable. The air conditioner in our room didn't work. 2 ice machines - neither worked I'd stay here again if the air conditioner worked.

Was in a weird location but everything else was good. Booked hotel when it said 6.7 miles on application was actually 17 miles away.

Good stay but never got my deposit back

1st i was given a hard time about a dumb policy that has nothing to do with me. I literally had to beg the clerk at the desk to let me into the rooms that I already paid for through expedia. I was very patient and kind and still she had given me a hard time. She said something about not renting to locals... so if that is the case comfort inn needs to take that up with expedia who they are in partnership with for even allowing me to spend my money and then get all the way there to the hotel just to be harassed and potentially not even get the rooms. This is a loooong list of things that went wrong with my stay at this hotel from hell. 2nd when we finally

First, we reserved a 2 queen room since we had 3 people in our party. When we arrived they put us in a single King bed room. The desk was great and was trying to be accommodating. They changed rooms for us and the second room was already occupied. The third room suggested had a small leak due to the AC unit and they informed us that there was some water under the tile. We were ok with it due to needing to get to bed. When we got into the room was was coming from between every tile near the second bed. As we were getting ready, my son said there were bugs crawling the walls in the bathroom. As we were getting ready to go to sleep my son noticed small roaches crawling on the side table and when my wife went to look, she saw a large roach crawling on the bed. We immediately got up and left. Luckily we were able to find another hotel that had a room since there was a game in town and workers in the area that were helping with Hurricane Helene relief. The staff was great but we had to get away from here.

The staff and location of the hotel was nice

The staff were very nice, helpful and friendly. The breakfast was good.

I have stayed here 3 times and they have always been very nice. This last visit, was when Hurricane Helen hit. We landed in Charlotte, not knowing what was happening. The hotel was wonderful and welcoming, even though there was no electricity or water. The city was devastated but the staff went above and beyond. They shared a lantern with us and made a reservation for an additional night. I would give the staff 10 stars and a raise, if I could. I will continue to use this hotel with all my travels through the Charlotte area. It is a great location, with restaurants close and prompt shuttle service. Thank you for keeping my mom and I safe!

Tv did not work. Neither did charging ports in side lamps. They charge a $100 deposit that does not come off your card for 6-10 days.

Cockroaches everywhere. I left shortly after checking in, and unable to get a refund since it was booked thru a 3rd party. Hotels.com sucks and doesn’t even have a customer service number

Good

The only good thing was the service at the front desk. I had to change rooms because the ac wasnt working, the toilet wasn't flushing. I killed a roach in the bathroom

No discount or upgrade was offered. I doubt that AC works in any of the double rooms.

Staff kept exceptionally high standards of professionalism from the moment I walked in to the moment I left. I noticed fhey took time to explain amenities, breakfast and transportation to other customers and me, These are the staff I would want if I owned the hotel!

Place is full of addicts and homeless people. Roach in room and it smelled of moisture of mold. No hot water. Pool closed

Great place!

The overall property fits the needs for a stay but do relax they have limited airport shuttle. I wasn’t aware when I booked but I was able to be picked up. Had to take an expensive cab back because Uber doesn’t come out to that location. Overall okay if you stay during their shuttle hours which I believe is 5am-12am.

I woke up to a half dead roach in my room, which I had to ask for it to be removed because house keeping never came to service my room. I had no toiletries in my room (not even hand soap). My key card kept not working, so I had to go on three different occasion to have it reset. The hotel was also quite noisy with pretty constant knocking noises that sounded like construction and staff playing loud music in the hallways as they worked. The elevators were also very noisy and shaky, and seemed unsafe. Overall, I was pretty unsatisfied with my stay.

Highly I mean highly don’t recommend this place not clean air conditioner was very loud and wasn’t staying cold rooms was outdated area not safe at all lady at front desk was nice but the place alone is definitely not a good place to stay…

There was a stain on my carpet and the door was unlocking when i got to my room after checking in and an unexpected deposit at check in that i better get back after but the syay was good and in a great location for my visit.

This is a very nice property, considering it’s a 2.5-3 star hotel. Appears very clean and well-maintained. Mounika was most helpful and considerate upon check-in.

Air conditioner was loud and vibration noises.

Everything

Shuttle to and from airport

I would not recommend it. The rooms were dirty, stuffy, outdated.

the rooms we’re disgusting

It was a pretty good hotel for the price. The breakfast was surprisingly good and had more options than I expected. It was really hot that night and my AC work amazing. I would definitely book there again the next time I’m visiting Charlotte

The front desk work Tannia did an amazing job helping me get through a stressful night at the airport. She was kind caring and well spoken.

The room was dirty and the beds sheet were not comfortable and didn’t feel clean.

There where signs up every stating if your vehicle is broken into they are not reliable…the area was really sketchy

Our flight got cancelled we're stuck at the airport. It got changed to the next day so we found this hotel at a great price. We made it and they were awesome. They changed our check-out time to 12 so we could get some rest. Definitely recommended.

The property is outdated and requires substantial makeup.

I had to have the staff come in a change the bedding because it was very dirty.

Black hair all over the room. We are fair colored hair. The floor felt greasy

Quick stay as it was just a layover between two flights so I didn't mind that it wasn't that great of shape. It was good for the price. Some guest ate the breakfast but it was too salty for me! Otherwise a decent stay

NO attention to cleanliness. Big wad of black hair in my shower, dirty mirror, microwave not cleaned, pool area was filthy…..two days after a barbecue….grease all over the table….same huge bugs dead on the pool deck, bottle caps in the pool, etc. There seems to be NO pride in keeping up the property…The paint on the walls is peeling off, painted over with bright white paint in spots, etc….carpets in rooms frayed, seemingly dirty, etc….One guest moved to another hotel because she was killing roaches in her room…. Overall…..The bed was really comfortable, the people I met (guests) were very sweet…Breakfast staff nice….Desk helpful to me…not so nice to others…. Look…it doesn’t cost much to clean and it costs nothing to smile…..more of the above would increase the ratings significantly….. Lastly…..the Manager was speaking with two guests on my last day there. She assured them that the hotel was up to standard. My question to her is…..WHOSE STANDARD? My choice to stay here was solely based on price point and being trapped due to weather. My advice….Spend a bit more money and stay somewhere that actually cares about the guest experience….

I made a call to the hotel to confirm they had gotten my reservation and was greeted by Thianna. She was amazing!! She was knowledgeable and patient. She provided excellent customer service.

The staff was amazing!!!