Candlewood Suites Charlotte - Arrowood by IHG

Everything was perfect from the staff to the room everything

Location is convenient. Breakfast is a nice touch.

I loved the room, the bed was really comfortable. Everything was organized and clean. I should have stayed more . Hopefully we will be back again.

Good

The pool The smell of the room and pee smell in the bed

I liked where we were located. I didn't like that my door would not close, so the first night you could just push.my door and you could get it easily. I called the front desk and they told me to slam it. Had to slam it repeatedly before it closed. I haven't received my deposit and it's been two weeks. I have never had to wait that long for my deposit.

The problems started as soon as I checked into my room. The room was clearly not cleaned to an acceptable standard. There were hairs on the toilet seat that certainly did not belong to me, which immediately raised concerns about the cleanliness of the entire room. In the kitchenette area, there were greasy handprints on the countertop as though someone had recently handled food and the surface had never been properly wiped down. Even more concerning, there were greasy fingerprints on the paper towel roll, and the grease had soaked through the paper, making it obvious that someone with dirty hands had handled it before my arrival. Unfortunately, the experience only got worse. When I checked out the following morning, I found a woman lying passed out on the curb directly outside the hotel. Concerned for her well-being, I stopped to check on her and determine whether she needed medical assistance. She was alert enough to wake up, tell me she was okay, and then simply rolled over and went back to sleep on the curb. Between the unacceptable cleanliness issues in the room and the unsettling scene outside the hotel, this property did not provide the safe, clean, and comfortable experience that guests should expect. I cannot recommend staying here and will not be returning.

Very quiet & peaceful during day & night

Room was clean and having the kitchen area in room was nice, but there was some noticeable room damage in the that was not well repaired.

I had no issues.with the property during my stay.

Passable

Exceptional

Staff was friendly and helpful. Room and lobby was clean and the towels were great. Bed was super comfy No complaints

No complaints

I never got back my incidental payment. I’ve been fighting to get my money back. My trip was in April. Every-time I book a hotel in Charlotte my account gets hacked and I pay for the room in advance and they still try to steal my money.

Da’Shawn at the front seat was the absolute best… He went a lil above to help me and I truly appreciate him… Keep up the great customer service it’ll definitely be one of the reasons people like staying there

Da’Shawn at the front seat was the absolute best… He went a lil above to help me and I truly appreciate him… Keep up the great customer service it’ll definitely be one of the reasons people like staying there

I never got back my incidental payment. I’ve been fighting to get my money back. My trip was in April. Every-time I book a hotel in Charlotte my account gets hacked and I pay for the room in advance and they still try to steal my money.

This hotel was not clean. They have roaches, the first room I was placed in only 1 of the beds was clean the other bed had a big nasty grease stains and foot prints on the sheets. The second room I was switched to smelled liked animals, had a formal leak under the bathroom sink and they left dirty towels under bathroom sink, the bed I slept on felt like the springs were coming through the mattress, the pillows smelt old as if they never had been cleaned or changed out in years, the lamp on the table was falling apart, they had wet tissue balls on the bathroom wall. This property should not be listed as part of the IHG brand as it gives them a bad reputation.

It had close access to the highway and there was a great breakfast place in walking distance

It had close access to the highway and there was a great breakfast place in walking distance

Just okay nothing spectacular

I found roaches crawling in my bathroom and on the kitchen counter.

Very nice comfortable hotel and the front desk staff was very nice upon check in we loved it!! We will be back 🙂

Outstanding customer service! N/A

Outstanding customer service! N/A

Passable

Bad

Exceptional

Exceptional

Pleasant

Passable

Superb

Big room Clean Check in stuff extremely friendly and profational

Best value for money Big room Clean Check in stuff extremely friendly and profational

Ok

Ok

Exceptional

Very good

Nice staff, good location,

Nice staff, good location,

Good

Exceptional

One thing they did not take cash. Even tho by the usa goverment law. They must take tender. Two the room was not cleaned to the fullest. Finger prints all over micro wave Dead flys on floor and window. Dust on all tables Tub had pink and black fungus in the seams. Black finger prints on door jams . Kids nose pickings on the wall. I had to clean everything. Counter tops , doors, door jams, shower , sink, microwave, table. They also do not clean your room for 7 days. And you have to go exchange your own bath towels. No kitchen. It was a restaurant in front of hotel. Did not save money. No free breakfast

Clean Everything was good

Convinced!! And Rooms ok Bad order in hallway and people with pets doesn’t have control over animals especially when they are above you. (Couldn’t sleep)Need to be pet free. Plus had dead roaches inside the draw with the silverware and on floor in some area..

The staff were nice, friendly, and provided the best hospitality Weed smell on the 2nd floor

No breakfast as promised 0/10

No breakfast as promised 0/10

No free breakfast

Mold in bathtub; no separate bedroom as displayed on website; extremely noisy guests above us all night

Mold in bathtub; no separate bedroom as displayed on website; extremely noisy guests above us all night

walls are thin. but stay was good overall.

walls are thin. but stay was good overall.

Was for a business trip. Was there for a little more than a week. The staff were very nice and helpful. Was disappointed over the toilet running every 10 minutes but again I did not report it so that they would be aware so not really the staff's fault. Overall, it was a good and will be booking again.

Was for a business trip. Was there for a little more than a week. The staff were very nice and helpful. Was disappointed over the toilet running every 10 minutes but again I did not report it so that they would be aware so not really the staff's fault. Overall, it was a good and will be booking again.

No hot breakfast

We booked a suite. There was plenty of room for everyone. I like that the beds were in a separate room divided by a door. That was nice for sure. The only thing that would have made it better was if there was a hairdryer and a fan of some sort in the bedroom area. There was a vent thingie that had a fan to pull air from living area tho. So temp was comfortable all night. And I also liked that there was 2 tvs. No hairdryer

I seen one or two baby roaches, also the lady who checked us in was racist my mom

I seen one or two baby roaches, also the lady who checked us in was racist my mom

Great

Great

Thre stay was very good i liked the fact that housekeeping didn't go in your room

Thre stay was very good i liked the fact that housekeeping didn't go in your room

N/A

My stay at the Princess Royale Oceanfront Resort was absolutely incredible! From the moment I walked in, I felt welcomed and cared for. The staff went above and beyond—always friendly, attentive, and quick to make sure everything was perfect. The location couldn’t be better. Waking up each morning to a stunning oceanfront view was unforgettable, and having the beach just steps away made the whole trip effortless and relaxing. The indoor atrium pool area was beautiful and spacious, giving the resort a tropical feel no matter the weather outside. My room was spotless, comfortable, and well-appointed, with all the little touches that made it feel like home. Dining at the resort was a treat—the food was fresh and delicious, and the service was top-notch. Whether lounging by the pool, enjoying the ocean breeze, or exploring the nearby shops and attractions, there was never a dull moment. This resort truly has everything you need for a relaxing and memorable getaway. I can’t recommend Princess Royale Oceanfront Resort enough—I’ll definitely be coming back! The only downsides I noticed were that the WiFi could be a bit more reliable, and the pool hours went quite late into the night. While this might be convenient for families with children, it sometimes led to extra noise that wasn’t as enjoyable for guests traveling without kids.

And instead of helping me not have to sleep in the streets he just said there was nothing he could do.

And instead of helping me not have to sleep in the streets he just said there was nothing he could do.

Cleaned Elevator too far from the reception

All staff was super nice and helpful. Free coffee was amazing. Great location. Nice room Air conditioning needs to be addressed. The bedroom was 78 degrees the living room was good.

Elevator out of order. Air conditioning was a challenge to get started

Elevator out of order. Air conditioning was a challenge to get started

I liked that it felt like home

I liked that it felt like home

Very friendly check in. Described property. Nice pool and facilities. Have 1/2 and 1/2 creamer for coffee. Chemical creamers are nasty…. Have pool towels available. Ugly broken trucks parked in front of hotel.

We usually stay at Candlewood Hotels and have never had an issue. This one was a bit different, the area was rough with homeless and stragglers and parking was rough due to contruction trucks taking all the parking spots. The hallways were dirty and the elevator always had a bad smell in it. Never again would I stay at this location.

We usually stay at Candlewood Hotels and have never had an issue. This one was a bit different, the area was rough with homeless and stragglers and parking was rough due to contruction trucks taking all the parking spots. The hallways were dirty and the elevator always had a bad smell in it. Never again would I stay at this location.

By far one of the nastiest and depressing properties I’ve stayed at. Two words: NEVER AGAIN

By far one of the nastiest and depressing properties I’ve stayed at. Two words: NEVER AGAIN

N/A

I like that the rooms are big and spacious. I like that there is a full size fridge along with sink, dishwasher, microwave, and small stove top. The only concern we had was it was warm in the bedroom and the fan didn't work.

I like that the rooms are big and spacious. I like that there is a full size fridge along with sink, dishwasher, microwave, and small stove top. The only concern we had was it was warm in the bedroom and the fan didn't work.

I loved all of the accommodations and the fact that it was close to the Bank of America Stadium. It was a wonderful stay! I noticed the shower wasn’t thoroughly cleaned but not a big deal. I would have loved for the pool to have been opened, we were looking forward to that.

Very clean, great location

Dog hair on the floor, hair on towels and bed, cigarette smell throughout the hotel irritating our allergies.

How big the rooms where and how they had full kitchens in them and the free laundry was also nice

How big the rooms where and how they had full kitchens in them and the free laundry was also nice

Hotel needs some updates, very outdated and needs some TLC.

Hotel needs some updates, very outdated and needs some TLC.

The property was very clean, easy check in and checkout. Room was exactly as expected from pictures on website. Staff extremely nice Na

Refrigerator wouldn’t close Cabinet drawer was broken And tv did not have no signal the last day I was there.

Refrigerator wouldn’t close Cabinet drawer was broken And tv did not have no signal the last day I was there.

Thin walls

Thin walls

Always enjoy staying at Candlewood Suites

Always enjoy staying at Candlewood Suites

Absolutely a good hotel with dedicated staff and situated in a friendly environment that enabled me some walking distance to catch up with my itineraries for the day likewise some breathe taking restuarant/spots to hang out there in without been atacked by hoodlums

Absolutely a good hotel with dedicated staff and situated in a friendly environment that enabled me some walking distance to catch up with my itineraries for the day likewise some breathe taking restuarant/spots to hang out there in without been atacked by hoodlums

Overall it was a good price but the front desk service sucked ! My towels smelled like yuckkk . Then my handle in the bathroom was already tore up & I made sure the front desk knew so I wouldn’t be getting charged . The area was safe , the cafe beside it was awesome . Will not be back

Overall it was a good price but the front desk service sucked ! My towels smelled like yuckkk . Then my handle in the bathroom was already tore up & I made sure the front desk knew so I wouldn’t be getting charged . The area was safe , the cafe beside it was awesome . Will not be back

Very clean easy parking

Very clean easy parking

Good

Good

Good hotel stay and clean

Good hotel stay and clean

N/a

N/a

Staff is always great!

Staff is always great!

Stains

Stains

Great

Great

The room had about everything you can imagine! Full size fridge with icemaker, utensils, plates, bowls, microwave, hair dryer, etc. Very good value!

The room had about everything you can imagine! Full size fridge with icemaker, utensils, plates, bowls, microwave, hair dryer, etc. Very good value!

Staff is very friendly room was clean no complaints

Staff is very friendly room was clean no complaints

Even though it was a non smoking facility, it smelled like weed everywhere. Also, you can hear people walking upstairs, coughing, and talking. Staff was friendly though

Even though it was a non smoking facility, it smelled like weed everywhere. Also, you can hear people walking upstairs, coughing, and talking. Staff was friendly though

Great stay

Great stay

Perfect stay. They have everything we need for a perfect gateway.

Perfect stay. They have everything we need for a perfect gateway.

Super

Super

The staff where amazing and vary helpful the place for the most part was clean only complaints i have was the floors could have been mopped and swept better and the one bedroom suit could use a fan in the actual room instead of the living room only and last but not least they should upgrade the old tv out for roku or smart tv that way people could just use they're account and stream of the tv instead of hotel paying for cable but ill definitely use this hotel when ever i visit Charlotte north carolina again

The staff where amazing and vary helpful the place for the most part was clean only complaints i have was the floors could have been mopped and swept better and the one bedroom suit could use a fan in the actual room instead of the living room only and last but not least they should upgrade the old tv out for roku or smart tv that way people could just use they're account and stream of the tv instead of hotel paying for cable but ill definitely use this hotel when ever i visit Charlotte north carolina again

The man who checked us in was so welcoming helpful and nice!

The man who checked us in was so welcoming helpful and nice!

Staff was excellent! Everyone was friendly and helpful

Staff was excellent! Everyone was friendly and helpful

Rooms were clean and spacious and the kitchen was well equipped will def be staying here again.

Rooms were clean and spacious and the kitchen was well equipped will def be staying here again.

Excellent service

Excellent service

Housekeeping attitudes were not acceptable

Housekeeping attitudes were not acceptable

The staff made the stay horrific. They follwed and stayed in our business the whole week we were there. It made us feel unwelcome and highly uncomfortable. They made us feel out of place. And we paid almost 800.00 for seven days!!!!

The staff made the stay horrific. They follwed and stayed in our business the whole week we were there. It made us feel unwelcome and highly uncomfortable. They made us feel out of place. And we paid almost 800.00 for seven days!!!!

Our stay was good but the room wasn’t as clean as we expected.

Our stay was good but the room wasn’t as clean as we expected.

very disappointed with this hotel it was dirty and had bugs something kept biting me and has me still itching. i wish i didn’t pay to stay here . i wouldn’t recommend going to this hotel

very disappointed with this hotel it was dirty and had bugs something kept biting me and has me still itching. i wish i didn’t pay to stay here . i wouldn’t recommend going to this hotel

Grest

Grest

So the employees were great. Friendly helpful. Trash cans by elevators overflowing bags sitting on top of cans. Smelled like people smoking pot outside doors. Place kinda run down. Entry door by elevator broken.

So the employees were great. Friendly helpful. Trash cans by elevators overflowing bags sitting on top of cans. Smelled like people smoking pot outside doors. Place kinda run down. Entry door by elevator broken.

The room did not have its own fan, ac unit or a vent for air or heat.

The room did not have its own fan, ac unit or a vent for air or heat.

Staff was great

Staff was great

It was a good clean stay and convienient

It was a good clean stay and convienient

Nice stay

Nice stay

Ot was a nice room and hotel

Ot was a nice room and hotel

great place to stay

great place to stay

Door didn't lock. Didn't even need a key it literally pushed right open. Heat didn't work.

Door didn't lock. Didn't even need a key it literally pushed right open. Heat didn't work.

TERRIBLE!!!!!!!!! I had a sleepover for my little girl(3-4 kids) the original room was FILTHY!!!!!!!!!! Legit had dog hair all on the couch I almost threw up then the nice lady gave us another room and that one was dirty as well!!!! I understand no one wants to work but you would think the manager would help clean or something especially with all of the diseases going around!! I couldn’t even let my babies sleep there because the sheets were dirty and stained!!! We literally had to pack up in the middle of the night and drive all the way home!! The lady said she will give me Half of my money back but I still have yet to see it! She was nice but very nonchalant I guess because she really couldn’t do anything but that’s not her fault. The whole 3rd floor was stink asf and the trash was piled up by the elevator . There were weird men at the pool trying to talk to my children … I thought this was the nice part of town but I guess I was dead wrong! I only booked here because of last minute plan changes !

TERRIBLE!!!!!!!!! I had a sleepover for my little girl(3-4 kids) the original room was FILTHY!!!!!!!!!! Legit had dog hair all on the couch I almost threw up then the nice lady gave us another room and that one was dirty as well!!!! I understand no one wants to work but you would think the manager would help clean or something especially with all of the diseases going around!! I couldn’t even let my babies sleep there because the sheets were dirty and stained!!! We literally had to pack up in the middle of the night and drive all the way home!! The lady said she will give me Half of my money back but I still have yet to see it! She was nice but very nonchalant I guess because she really couldn’t do anything but that’s not her fault. The whole 3rd floor was stink asf and the trash was piled up by the elevator . There were weird men at the pool trying to talk to my children … I thought this was the nice part of town but I guess I was dead wrong! I only booked here because of last minute plan changes !

Check in was fast and easy rooms where clean and ready

Check in was fast and easy rooms where clean and ready

the hotel was nice, right off the interstate. The only issue I had was I was given a different room than the one I reserved on orbitz. The hotel staff said it was orbitz fault not theirs. I reserved a 2 queen bed suite with a sofa and lounge chair, but got a studio with 2 queen beds and only the chair. The hotel said orbitz reservation sent to them by orbitz was for the room I got. They said they were sold out of rooms with the sofa's, and it was Not their fault but orbitz I got the incorrect room. Basicly the Hotel Staff took no blame for my not getting the room I reserved.

the hotel was nice, right off the interstate. The only issue I had was I was given a different room than the one I reserved on orbitz. The hotel staff said it was orbitz fault not theirs. I reserved a 2 queen bed suite with a sofa and lounge chair, but got a studio with 2 queen beds and only the chair. The hotel said orbitz reservation sent to them by orbitz was for the room I got. They said they were sold out of rooms with the sofa's, and it was Not their fault but orbitz I got the incorrect room. Basicly the Hotel Staff took no blame for my not getting the room I reserved.

The hotel was located in a reasonable distance to Carowinds, the reason for our stay. The check-in went smoothly but once we got to our rooms, we were a little disappointed. It had a weird smell and although the hotel is listed as smoke-free, there was obviously several people smoking inside the hotel. The rooms were pretty clean, just a little outdated. They had ONE luggage cart but decent relief areas for pets.

The hotel was located in a reasonable distance to Carowinds, the reason for our stay. The check-in went smoothly but once we got to our rooms, we were a little disappointed. It had a weird smell and although the hotel is listed as smoke-free, there was obviously several people smoking inside the hotel. The rooms were pretty clean, just a little outdated. They had ONE luggage cart but decent relief areas for pets.

The room made me feel like I could actually live there! It was very nice! The property was VERY CLEAN! I actually saw the cleaning crew several times during my stay! The staff was very professional and made me feel welcome my entire stay! I would DEFINITELY recommend this hotel and will be staying here again! 👍

The room made me feel like I could actually live there! It was very nice! The property was VERY CLEAN! I actually saw the cleaning crew several times during my stay! The staff was very professional and made me feel welcome my entire stay! I would DEFINITELY recommend this hotel and will be staying here again! 👍

Due to COVID 19 I would expect that the rooms would have been thoroughly cleaned. Which they were not!! Definitely need to travel with your Lysol and Clorox wipes during these unforeseen times. There was a layer of dust build up on top of the fridge, which was an indication housekeeping just don't wipe down everything after each check out. The dispensers in the shower had a white film build up, that I didn't even touch another indication. The floors were not clean. The clothe chairs had satins on them, which I didn't sit in at all disgusting, when they get like that they should be replaced or get furniture with build in stain protection, paid the extra money!! The shower is due for upgrade/makeover too much patching when just need to upgrade completely. There was only 3 out of the 7 washer and dryer combo which was operating the others were out of service on the 1st floor. The bed was very comfortable, which is what I remember from a previous Candlewood stay years ago pre-covid and the staff was friendly. Overall would I stay at this location again, probably not. All hotels need to do a lot better with proper cleaning, and travelers need to be prepare to do a deep cleaning as well.

Due to COVID 19 I would expect that the rooms would have been thoroughly cleaned. Which they were not!! Definitely need to travel with your Lysol and Clorox wipes during these unforeseen times. There was a layer of dust build up on top of the fridge, which was an indication housekeeping just don't wipe down everything after each check out. The dispensers in the shower had a white film build up, that I didn't even touch another indication. The floors were not clean. The clothe chairs had satins on them, which I didn't sit in at all disgusting, when they get like that they should be replaced or get furniture with build in stain protection, paid the extra money!! The shower is due for upgrade/makeover too much patching when just need to upgrade completely. There was only 3 out of the 7 washer and dryer combo which was operating the others were out of service on the 1st floor. The bed was very comfortable, which is what I remember from a previous Candlewood stay years ago pre-covid and the staff was friendly. Overall would I stay at this location again, probably not. All hotels need to do a lot better with proper cleaning, and travelers need to be prepare to do a deep cleaning as well.

Property nice beds comfortable didn't like smoke coming up the elevator and down the hall I had my minor child with me it was allergic to smoke

Property nice beds comfortable didn't like smoke coming up the elevator and down the hall I had my minor child with me it was allergic to smoke

The room had a smoke odor, The guests were smoking just outside the entrance, my room was close to the entrance. The receptionist offered me a different room, it was dated and the floor was not clean and I did not like how it smells. She said the odor in that room was from the floor polish. The receptionist was very nice and accommodating, she tried to help but the second room was worst than the first so I stayed in the first. The walls were thin, I could hear everything the next door occupants were saying in their room. I was awakened by a dog barking in one of the rooms.

The room had a smoke odor, The guests were smoking just outside the entrance, my room was close to the entrance. The receptionist offered me a different room, it was dated and the floor was not clean and I did not like how it smells. She said the odor in that room was from the floor polish. The receptionist was very nice and accommodating, she tried to help but the second room was worst than the first so I stayed in the first. The walls were thin, I could hear everything the next door occupants were saying in their room. I was awakened by a dog barking in one of the rooms.

They took my reservation on Expedia and called me back 10 minutes later on my way there to say that there was a "system error" and they had no rooms available.

They took my reservation on Expedia and called me back 10 minutes later on my way there to say that there was a "system error" and they had no rooms available.

The room was decent but there was a bug infestation and there was barely any cleaning crew. I am under the impression that they are short staffed.

The room was decent but there was a bug infestation and there was barely any cleaning crew. I am under the impression that they are short staffed.

I had multiple issues with my stay at candlewood. The check in process was relatively easy and timely. The receptionist was really nice and got us in our room quickly. Upon arriving in our room, the room was nice; aesthetically pleasing, lots of room. The first issue was the bathroom. It wasn’t cleaned properly. There was hair in the sink, almost like someone shaved their beard. Then the pluming in the shower was another thing. The water would not go down. Even after turning on the shower head, there was still a puddle in the tub. I know this was out of the control of the hotel, but the hotel keys stopped working. The staff was really nice about letting everyone into their rooms with the master key. They also had the issues fixed quickly.

I had multiple issues with my stay at candlewood. The check in process was relatively easy and timely. The receptionist was really nice and got us in our room quickly. Upon arriving in our room, the room was nice; aesthetically pleasing, lots of room. The first issue was the bathroom. It wasn’t cleaned properly. There was hair in the sink, almost like someone shaved their beard. Then the pluming in the shower was another thing. The water would not go down. Even after turning on the shower head, there was still a puddle in the tub. I know this was out of the control of the hotel, but the hotel keys stopped working. The staff was really nice about letting everyone into their rooms with the master key. They also had the issues fixed quickly.

I was able to get some real rest peacefully and quietly in the most comfortable bed.

I was able to get some real rest peacefully and quietly in the most comfortable bed.

It was great for the price but two spiders and a cockroach later I have a little bit of an odd feeling about the place also it was very noisy in the halls. It also had a very weird mothball smell to the place

It was great for the price but two spiders and a cockroach later I have a little bit of an odd feeling about the place also it was very noisy in the halls. It also had a very weird mothball smell to the place

Everything was clean and the stay was awesome.

Everything was clean and the stay was awesome.

Loved the staff and location of this hotel. Right in the middle of downtown and carowinds and shopping locations. The hotel room was very spacious and clean. I would definitely stay here again.

Loved the staff and location of this hotel. Right in the middle of downtown and carowinds and shopping locations. The hotel room was very spacious and clean. I would definitely stay here again.

This is one of the best Hotels I have stayed at, the staff was amazing, and room was great

This is one of the best Hotels I have stayed at, the staff was amazing, and room was great

The staff was excellent. Parking was good. The building layout was such that the elevator was too far from everything.

The staff was excellent. Parking was good. The building layout was such that the elevator was too far from everything.

Tired property that has seen better days. No breakfast.

Tired property that has seen better days. No breakfast.

I was there for a track meet, we loved the hotel and staff.

I was there for a track meet, we loved the hotel and staff.

Safe,good service,clean room ,no dirty liens.Custom service was polite and excellent

Safe,good service,clean room ,no dirty liens.Custom service was polite and excellent

Ok area. The staff were really friendly. The room was clean and the bed was comfy!

Ok area. The staff were really friendly. The room was clean and the bed was comfy!

The pet odor was not great

The pet odor was not great

The room very comfortable & clean. Hallways need a little upkeep. On the website & at reservation time it states breakfast included but the hotel does not serve any. It does offer complementary coffee. The fact that there wasn't any breakfast doesn't bother me is the fact that it offers something isn't done.

The room very comfortable & clean. Hallways need a little upkeep. On the website & at reservation time it states breakfast included but the hotel does not serve any. It does offer complementary coffee. The fact that there wasn't any breakfast doesn't bother me is the fact that it offers something isn't done.

Construction work going on all weekend. No breakfast the whole time we were there. Dog barking from 8am on through the day. Would have chose somewhere else if i had known about the construction and breakfast!!

Construction work going on all weekend. No breakfast the whole time we were there. Dog barking from 8am on through the day. Would have chose somewhere else if i had known about the construction and breakfast!!

The beds where worn down and sag in the middle. The "deluxe continental breakfast" breakfast was cereal and yogurt. The rooms where spacious and very quiet but they where older. Overall, it was a good hotel just misleading about the breakfast part.

The beds where worn down and sag in the middle. The "deluxe continental breakfast" breakfast was cereal and yogurt. The rooms where spacious and very quiet but they where older. Overall, it was a good hotel just misleading about the breakfast part.

Hotel was just what we needed at an affordable rate.

Hotel was just what we needed at an affordable rate.

We had 4 rooms reserved for our new employees coming to Charlotte for training. One guest had to wait for another room because his first room was very dirty. Another said their room smelled like someone had just done drugs in it and the elevator walls were smeared with something questionable, so she actually went to another hotel. Besides, it looks like they charged us more than they should have. Horrible experience!

We had 4 rooms reserved for our new employees coming to Charlotte for training. One guest had to wait for another room because his first room was very dirty. Another said their room smelled like someone had just done drugs in it and the elevator walls were smeared with something questionable, so she actually went to another hotel. Besides, it looks like they charged us more than they should have. Horrible experience!

They didn’t have the breakfast that was supposed to be there and we had to change rooms our first night, because the water was all over the floor in the kitchen.

They didn’t have the breakfast that was supposed to be there and we had to change rooms our first night, because the water was all over the floor in the kitchen.

I loved how clean it was, the fact that I had a kitchen was very helpful. Service was great pool perfect. Thank you for making my stay in Charlotte great.

I loved how clean it was, the fact that I had a kitchen was very helpful. Service was great pool perfect. Thank you for making my stay in Charlotte great.

Very dirty hotel rooms smelled really bad and are dirty there was a used bar of soap on top of the shower counter tops were dirty and the blankets had holes in them the TVs were broke and did not work

Very dirty hotel rooms smelled really bad and are dirty there was a used bar of soap on top of the shower counter tops were dirty and the blankets had holes in them the TVs were broke and did not work

1st room: smelled horrible, dish washer spilled water all over the floor. Neighbors were keen on nocturnal activities, unfortunately walls seem to be paper thin. I asked to be changed in the morning, left came back at night, room was still flooded and smelly. 2nd room: smelled funny (but far better). On second night I noticed huge glow in the dark writings on the wall right next to the bed (almost had a heart attack - still not sure how I missed them on the 1st night). Elevator was dirty. Key cards kept malfunctioning - was locked out several times. Overall, not a bad hotel, but maintenance of the rooms is horrible. Personnel is super friendly but they seem to lack proper communication tools (between each other - had to tell the same story 5 times each time something new pop-up).

1st room: smelled horrible, dish washer spilled water all over the floor. Neighbors were keen on nocturnal activities, unfortunately walls seem to be paper thin. I asked to be changed in the morning, left came back at night, room was still flooded and smelly. 2nd room: smelled funny (but far better). On second night I noticed huge glow in the dark writings on the wall right next to the bed (almost had a heart attack - still not sure how I missed them on the 1st night). Elevator was dirty. Key cards kept malfunctioning - was locked out several times. Overall, not a bad hotel, but maintenance of the rooms is horrible. Personnel is super friendly but they seem to lack proper communication tools (between each other - had to tell the same story 5 times each time something new pop-up).

Overall nice hotel with a pool open til 10PM. The staff was friendly during check in and check out. The room was clean and very comfortable. The only downsides were the elevator which was on the far end of the hotel and no ice machines but the refrigerator in each room did make ice so that wasn't too bad. I would more than likely stay here again if I needed a hotel in the area.

Overall nice hotel with a pool open til 10PM. The staff was friendly during check in and check out. The room was clean and very comfortable. The only downsides were the elevator which was on the far end of the hotel and no ice machines but the refrigerator in each room did make ice so that wasn't too bad. I would more than likely stay here again if I needed a hotel in the area.

Needs updating. Stale-smelling air In common areas, rooms, + from a/c units. Not maintained very well. Friendly staff.

Needs updating. Stale-smelling air In common areas, rooms, + from a/c units. Not maintained very well. Friendly staff.

Disgusting from top to bottom. Rooms are filthy, The whole entire hotel stinks and is dirty. The windows are stained I didn’t want to sleep on bed spent more time in car during my stay. Manager did not want to issue refund so I got stuck paying for this dump. It pretty much barely beats sleeping in the streets by if you have a car might be better sleeping there. I wouldn’t recommend this place to anyone from earth.

Disgusting from top to bottom. Rooms are filthy, The whole entire hotel stinks and is dirty. The windows are stained I didn’t want to sleep on bed spent more time in car during my stay. Manager did not want to issue refund so I got stuck paying for this dump. It pretty much barely beats sleeping in the streets by if you have a car might be better sleeping there. I wouldn’t recommend this place to anyone from earth.

Very friendly staff , and room was nice and big for my family

Very friendly staff , and room was nice and big for my family

Pictures made it seem very modern, it was not. Elevator seemed to be on its last leg. A/C didn’t provide air to the bedroom so there was a hole in the wall with a fan to circulate cold air.

Pictures made it seem very modern, it was not. Elevator seemed to be on its last leg. A/C didn’t provide air to the bedroom so there was a hole in the wall with a fan to circulate cold air.

the hotel was very nice and roomy

the hotel was very nice and roomy

smoke free. quiet . pleasant staff. interstate easily accessible

smoke free. quiet . pleasant staff. interstate easily accessible

Great customer service! We would definetly stay again !

Great customer service! We would definetly stay again !

Super nice staff -- hotel was just not very clean and needs some TLC

Super nice staff -- hotel was just not very clean and needs some TLC

Great city. Hotel was not very clean. There were crumbs on the counters when we first checked in, hall didn’t look like it had been vacuumed. The room had great amenities and the staff couldn’t have been more friendly and helpful. I’d give them a second chance if I return to Charlotte.?

Great city. Hotel was not very clean. There were crumbs on the counters when we first checked in, hall didn’t look like it had been vacuumed. The room had great amenities and the staff couldn’t have been more friendly and helpful. I’d give them a second chance if I return to Charlotte.?

Staff were friendly! Discovered disappointment in the room

Staff were friendly! Discovered disappointment in the room

The staff were very nice and friendly. The room was clean and neat, however my room was just in front of the spot light for the flags, so the room never was dark enough for me.

The staff were very nice and friendly. The room was clean and neat, however my room was just in front of the spot light for the flags, so the room never was dark enough for me.

Terrible, rooms aren't as advertised. Had to switch and still had issues. Sofa bed mattress had several stains, Only 1 AC unit in suite had whole with a fan blowing cool air from family room to bed room

we were very comfortable

Awful! The first room they put us in wasn't clean. The bed had no bedding, linens on the couch and trash on the counter. Then the next room smelled like straight smoke. Definitely would NOT recommend for anyone to stay here if you want a clean hotel.

The front desk and housekeeping staff were great!! They were all very friendly, knowledgeable, and friendly. The room was clean, but smelled like smoke. Customers should be made aware that rooms are an open space with no doors separating the living room from the bedroom and kitchen.

It was great!

My family and I loved it! The staff was very friendly. It would have been nice if they had more of a selection for breakfast, but overall it was very nice and we will be back.

Room was nice and clean but the ax didn't work!!

Overall good location with easy access to most of Charlotte / Ballentine area. Relatively clean. Not a romantic destination hotel but fine for a quick business trip.

The hotel staff were very nice. The room was a great size for me and my family of 6. Beds were very comfortable and the room was quite.

The staff was very friendly but the room was old. The wall above the shower needs to be painted. Room had an old smell.

The Manager and the Front desk Staff was very friendly and accommodating, they got me checked in by 1:00 pm (which was very important to me because i had been traveling since 3:00 am) they was very considerate to my requests and always had a smile. The facility could use a better cleaning (the elevator had dirt deposits in the corner, the hallway carpet could use a cleaning and the back parking lot looked like a redneck luau because of a tarp with chairs and a grill under it) my room carpet could have used a good cleaning because of stains and what looked like embedded gum in one spot. I know that I sound like a complaining person but I am a clean freak and when I see stains and dirt I wanna throw up.

The room was quite comfortable, and I had no issues sleeping and feeling safe and sound. The only complaint I have is that the breakfast was less than I expected. Mostly pastries.