Hyatt House Charleston/Historic District

The room and the bathroom were very nice, up-to-date, and clean. The location isn't completely central, but the area is very pleasant and is about a 15 min walk from the real city center. The staff were were very helpful. The breakfast was a little limited in terms of the choices even though what was available was not bad.

Exceptional

Good location. Valet parking was good. Room wasn’t cleaned after first night and when I asked why, was told for shorter stays they don’t always clean the room! I’ve never heard of this as a policy. I’m paying for a service. Wouldn’t book a Hyatt again if this is actually company policy. And then when it was cleaned I could see it hadn’t been hoovered. Poor cleaning.

Great location, great staff!

Great location, great staff!

room was very clean and comfortable. breakfast and location were excellent,

Room was great, Staff great

Location was great. Close to restaurants and easy to walk around! The breakfast was not that good and I wish they had a magnified mirror in the bathroom.

The breakfast was not that good and I wish they had a magnified mirror in the bathroom.

Good breakfast and coffee all day. Central locations

Good

Very good

Perfect location. Great rooms. Very comfortable

Close to downtown but far enough away to be quiet Issues with checkin, unsure if it was booking or the hotel. But they were very attentive and able to rebook us

Close to downtown but far enough away to be quiet Issues with checkin, unsure if it was booking or the hotel. But they were very attentive and able to rebook us

Very nice place with excellent staff parking is not so fun

The room was fantastic. It had a kitchen, lounge area, and bedroom area. All pretty modern and spacious. Just sitting at the top of town was great for all I wanted to do. The staff were excellent! All very helpful and friendly, and the hotel was very clean. It’s not often you can give 10/10 for everything but they really nailed it! Nothing!

Very nice place with excellent staff parking is not so fun

Did not eat breakfast there. Hotel is in a great location with many shops, restaurants and bars within walking distance. We did a longer walk and walked to the beautiful waterfront.

It is conveniently located next to the Music Hall and many restaurants.

The personnel at the front desk, and really everywhere were fantastic. Very helpful and friendly. Rooms were smaller that i expected but everywhere else was clean and updated.

Yes breakfast was great. we have small kids so not having to scramble for breakfast in the morning was very helpful

Great location on King St

Great location on King St

Exceptional

Very friendly staff

The staff were 5 star! From the Valet to the Desk check in person. Not much

Good morning breakfast. Hotel was undergoing construction. Wish I knew that before booking. I would have stayed somewhere else.

The staff is very friendly and always makes our visit feel like home. This is our third time at this Hyatt. Nothing

The staff is very friendly and always makes our visit feel like home. This is our third time at this Hyatt. Nothing

Happy with the breakfast, rooms were just what we wanted, clean, quiet, comfortable. Would of liked the pool to have been open a bit earlier,

Superb

The hotel looks better than the pictures. The staff is really accommodating. The free hot breakfast was pretty good. The indoor pool is warm. The rooms are spacious, well stocked, and clean. Great for families with little kids and pets.

The hotel looks better than the pictures. The staff is really accommodating. The free hot breakfast was pretty good. The indoor pool is warm. The rooms are spacious, well stocked, and clean. Great for families with little kids and pets.

The front desk, I believe her name was Annalisa, went above and beyond for my daughter's 8th birthday "staycation." When we checked in, they sang happy birthday and gave her a little goodie bag with her favorite treats. She and her friends thought it was just magical that the front desk somehow knew it was her birthday! Truly so sweet. They loved the indoor pool and swam almost the entire evening. The beds, even the pull out couch, was very comfortable. The breakfast the next morning had everything and more you could want. The girls were amazed at the variety. Wonderful stay and hope to do it again sometime! n/a

The front desk, I believe her name was Annalisa, went above and beyond for my daughter's 8th birthday "staycation." When we checked in, they sang happy birthday and gave her a little goodie bag with her favorite treats. She and her friends thought it was just magical that the front desk somehow knew it was her birthday! Truly so sweet. They loved the indoor pool and swam almost the entire evening. The beds, even the pull out couch, was very comfortable. The breakfast the next morning had everything and more you could want. The girls were amazed at the variety. Wonderful stay and hope to do it again sometime! n/a

Location, nice breakfast, clean and the valet parking Understandably construction, but they did start at a respectable time.

Location, nice breakfast, clean and the valet parking Understandably construction, but they did start at a respectable time.

We were surprised to find a full kitchen- full size fridge, dishwasher, garbage disposal, stove and microwave/ convection oven. Wonderful to go to grocery store and be able to cook in room without having to go out to eat for each meal. The staff were very, very friendly and helpful with any request we had. Extra blankets/ pillows/ shower chair/ towels. Downstairs was a great experience- convenient store with snacks- dinners- ice cream- drinks- wine and beer available. Breakfast buffet was one of the best I’ve been to. Good variety to choose from. We got valet parking, which was a great perk and worth the small price. Roof top bar and restaurant was amazing with beautiful views and the selection of different beers and drinks was fantastic- food was outstanding. A few suggestions- needs ice available on every floor- potholders for kitchen/ dishes and glasses on lower shelf’s-an actual list printed out with instructions on how to turn heat/ ac on, how to call for room service/ maintenance. Only complaint is the swimming pool- it was open from 6:30 am -10 pm. We were looking forward to swimming and relaxing in the heated pool. We waited until we thought there wouldn’t be a lot of people in the pool. A big family, mostly kids under the age of 12, running, horse playing, loud screaming, got splashed too many times. We know you can’t control who uses the pool but they took over the whole area. Would’ve been nice to have a separate area for adult only hot tubs.

We were surprised to find a full kitchen- full size fridge, dishwasher, garbage disposal, stove and microwave/ convection oven. Wonderful to go to grocery store and be able to cook in room without having to go out to eat for each meal. The staff were very, very friendly and helpful with any request we had. Extra blankets/ pillows/ shower chair/ towels. Downstairs was a great experience- convenient store with snacks- dinners- ice cream- drinks- wine and beer available. Breakfast buffet was one of the best I’ve been to. Good variety to choose from. We got valet parking, which was a great perk and worth the small price. Roof top bar and restaurant was amazing with beautiful views and the selection of different beers and drinks was fantastic- food was outstanding. A few suggestions- needs ice available on every floor- potholders for kitchen/ dishes and glasses on lower shelf’s-an actual list printed out with instructions on how to turn heat/ ac on, how to call for room service/ maintenance. Only complaint is the swimming pool- it was open from 6:30 am -10 pm. We were looking forward to swimming and relaxing in the heated pool. We waited until we thought there wouldn’t be a lot of people in the pool. A big family, mostly kids under the age of 12, running, horse playing, loud screaming, got splashed too many times. We know you can’t control who uses the pool but they took over the whole area. Would’ve been nice to have a separate area for adult only hot tubs.

Very nice, large and clean room. Very pet friendly. Nice location for restaurants and taking DASH for touring the town.

Very nice, large and clean room. Very pet friendly. Nice location for restaurants and taking DASH for touring the town.

Very nice people including desk folks, valet attendants and all service - breakfast providers as well as floor attendants. The pool is fantastic. Bar attendants were very honest and helpful. It is not the hotel fault. But the view from the bar is rather industrial. Hopefully it will be better at some point of time.

I have no complaints!

I appreciated the friendliness of the staff and clarity of explanation of facilities and amenities. From the valet to the front desk, it was a very pleasant experience. For such a busy area, the room was nice and quiet and I got really good rest. No complaints!

was basic breakfast I drink espresso coffee and was not available at the bar

Not much positive to say about this place except for the convenient location on King Street. I booked and paid for 2 rooms on booking.com. Upon arrival, the desk attendant asked for a card to hold for incidentals. Ended up getting charged for a 3rd room that I didn’t even book or use. Called the hotel multiple times with nobody willing to help. Each time I called, the story was different. First, I was told this was a common issue where the desk attendant did not notice I booked through a third party and thus charged me again on site. The hotel employee offered to look into the issue and call me back but never did. The second time, the story was that the accounting team only had a payment for two rooms on file, which was clearly false based on my credit card statements, which showed charges for 3 rooms. The third time, the story was that booking.com and other third parties were not authorized to charge me for the rooms and that payment was to be made directly with the hotel. I was told I would have to dispute the issue through booking.com. I asked for the hotel manager multiple times and was denied. On top of it all, the rooms were not great (dark and dated). The rugs had stains and overall, the room felt dirty.

Really nice and clean. Would stay longer if had more time!

Really nice and clean. Would stay longer if had more time!

Love the comfort and coziness Good location

Location. Ali in housekeeping was so kind and helpful when our room was not ready Almost 500 dollars for an 18 hour stay plus 48 dollars to park . If there was a discount to park while staying at hotel we were not informed. We did not move our car until departure. No water pressure in sink rm770

Great location. Staff was great! Breakfast very good! Pool facility very good. No toilet paper in our room. No pillow or blanket for the fold out couch. Toilet seat was loose. Parking convo rant but super expensive.

Staff are lovely and hotel is very centrally located.

Staff are lovely and hotel is very centrally located.

The space was very nice and the rooms were very well maintained. Turn down service was kind of all over the place.. not a constant time, not sure if it's short staffing or why that is. Some days it was 1pmish and others were 6pm. Breakfast was good every morning except when they put the turkey bacon out. It was over cooked and I over heard a few people say they could eat breakfast cause it made them nauseous. But all the other food was amazing. Rooftop bar was an amazing experience, so many restaurants within walking distance and shopping stores everywhere.

The space was very nice and the rooms were very well maintained. Turn down service was kind of all over the place.. not a constant time, not sure if it's short staffing or why that is. Some days it was 1pmish and others were 6pm. Breakfast was good every morning except when they put the turkey bacon out. It was over cooked and I over heard a few people say they could eat breakfast cause it made them nauseous. But all the other food was amazing. Rooftop bar was an amazing experience, so many restaurants within walking distance and shopping stores everywhere.

We stayed four nights over New Year’s Eve with our family and had a great experience. The staff was friendly and welcoming, and the location in the Historic District is super convenient for walking to restaurants and attractions. The kids enjoyed the pool, though the water was a bit cold. Rooms were clean and comfortable.

We stayed four nights over New Year’s Eve with our family and had a great experience. The staff was friendly and welcoming, and the location in the Historic District is super convenient for walking to restaurants and attractions. The kids enjoyed the pool, though the water was a bit cold. Rooms were clean and comfortable.

Great

Great

To begin with the location is wonderful. Near shops, restaurants all within walking distance. The staff at the hotel were all very warm and friendly. The room was average but you do get what you pay for. I would stay there again.

To begin with the location is wonderful. Near shops, restaurants all within walking distance. The staff at the hotel were all very warm and friendly. The room was average but you do get what you pay for. I would stay there again.

Clean room, great staff, excellent location, loved the valet option and breakfast.

Clean room, great staff, excellent location, loved the valet option and breakfast.

Was a nice stay.

Was a nice stay.

it was spacious, well located, pretty and had a great breakfast. beware the parking garage which charges from “midnight to midnight”, i.e. charges double the listed rate.

Perfect location with everything you could want at a walking distance!

Perfect location with everything you could want at a walking distance!

Nice

Nice

The studio is big and clean.

The studio is big and clean.

Staff is outstanding. Good breakfast and easy to park and uber out of

Staff is outstanding. Good breakfast and easy to park and uber out of

Nice room, great central location but it was cold while we were there and we could have used a warm blanket on the bed.

Nice room, great central location but it was cold while we were there and we could have used a warm blanket on the bed.

Great job with breakfast. The food was hot and fresh. Tables were always being cleaned for the next guest. Valet was helpful. Front desk was not. Additional fees for parking.....$$$$$$$ Temperature for the pool was very unacceptable. Very disappointed.

Clean room, close to restaurant and bars, friendly valet parking service.

Clean room, close to restaurant and bars, friendly valet parking service.

Not a good value for the price.

Not a good value for the price.

The location was terrific, right on King Street with plenty of restaurants and bars nearby. The DryBar right out front was lucky! We arrived very late (around 2 am) after driving for 12 hours. I had messaged the hotel ahead of time to let them know that we were definitely coming, but would not arrive until after 1 am. When we got there, the two people at the front desk stopped me from speaking and said "we're in the middle of an audit so you're going to have to wait- and it's so late, we have you as a no show". At any time of day, I would not have loved this- but at 2 am for a room I already paid for, it was stressful. Also, when we returned to our room at 7 pm the next day after being out all day, we found that housekeeping didn't tend to our room. When we called the front desk, they were not apologetic or kind, just said they'd take care of it. Overall, staff attitude wasn't worth the great location.

Excellent service, the front desk girl that checked me in was very kind, I went at night to ask for info, they provided me with all information I needed in a very nice way, the housekeeping supervisor Ellie Green was amazing, I forgot some things at the hotel and she was quick and very professional, the valet young kids are very nice as well and the rooftop bar is very good! I definitely recommend this hotel. The TV does not have many options to connect to apps

Deborah Kay

Deborah Kay

The room was spacious, clean, and very comfortable. We had a wonderful stay. The front desk fulfilled all our requests for additional towels, pillows, and housekeeping. The only problem was the breakfast buffet. All the food tasted frozen and artificial omelettes. We were very disappointed with the food choices. But if you’re looking for a reasonably priced hotel with an excellent location, then this is perfect.

The room was spacious, clean, and very comfortable. We had a wonderful stay. The front desk fulfilled all our requests for additional towels, pillows, and housekeeping. The only problem was the breakfast buffet. All the food tasted frozen and artificial omelettes. We were very disappointed with the food choices. But if you’re looking for a reasonably priced hotel with an excellent location, then this is perfect.

Clean, fresh and comfortable room. Great location!

Clean, fresh and comfortable room. Great location!

Great spacious rooms that are family friendly. Entire hotel was very clean and a wide variety of hot and cold items for breakfast

Great spacious rooms that are family friendly. Entire hotel was very clean and a wide variety of hot and cold items for breakfast

Clean room, excellent customer service.

Clean room, excellent customer service.

Check-in & check-out were quick and easy, room was clean & quiet, and location was an easy walk to restaurants and historic sites.

Check-in & check-out were quick and easy, room was clean & quiet, and location was an easy walk to restaurants and historic sites.

room was absolutely perfect better than expected breakfast food could have been a little more homemade

Friendly staff, especially Caleb, the valet. Beautiful room, albeit with noisy HVAC. Lackluster breakfast with eggs so hardboiled you could play tennis with them. But the pool is fabulous as are other amenities and staff.

Friendly staff, especially Caleb, the valet. Beautiful room, albeit with noisy HVAC. Lackluster breakfast with eggs so hardboiled you could play tennis with them. But the pool is fabulous as are other amenities and staff.

Yes breakfast was fresh , room clean only thing i don't like is how much you have to pay fir parking

Yes breakfast was fresh , room clean only thing i don't like is how much you have to pay fir parking

Yes

Yes

The room was as expected, very nice, newly furnished and spacious. I had to call down for a hair dryer and linens for the pull out sofa but they came quickly. Valet parking is on point! Dont hesitate to use that, its worth the extra. This visit would have been perfect except for an exceptionally rude man on the front desk. Sheez, hospitality is not for everyone.

The room was as expected, very nice, newly furnished and spacious. I had to call down for a hair dryer and linens for the pull out sofa but they came quickly. Valet parking is on point! Dont hesitate to use that, its worth the extra. This visit would have been perfect except for an exceptionally rude man on the front desk. Sheez, hospitality is not for everyone.

The staff was very friendly and very accommodating. The room was lovely and the included breakfast was very good

The staff was very friendly and very accommodating. The room was lovely and the included breakfast was very good

Great location, self park or valet, decent lobby bar, rooftop bar.

Great location, self park or valet, decent lobby bar, rooftop bar.

The room was spotless, plenty of staff that were wonderful. Great amenities, fantastic breakfasts, very convenient valet service. Also, great location. 5/5 Highly recommend. This will be our go-to hotel when visiting Charleston.

The room was spotless, plenty of staff that were wonderful. Great amenities, fantastic breakfasts, very convenient valet service. Also, great location. 5/5 Highly recommend. This will be our go-to hotel when visiting Charleston.

Yes

Yes

The location is perfect and the staff was amazing!

The location is perfect and the staff was amazing!

Really enjoyed my stay, very good room in excellent condition, walking distance to beautiful Charleston historic areas.

Really enjoyed my stay, very good room in excellent condition, walking distance to beautiful Charleston historic areas.

It was a nice room. Air conditioning didn’t work.

It was a nice room. Air conditioning didn’t work.

great place. I bet tuxlee away which is nice still only a mile from center City

great place. I bet tuxlee away which is nice still only a mile from center City

Great room, awesome shower, and comfortable bed.

Great room, awesome shower, and comfortable bed.

Front desk and staff were excellent. Highly recommend

Front desk and staff were excellent. Highly recommend

Nice hotel was good stay

Nice hotel was good stay

Great city and hotel was the best. Clean and staff was wonderful. Friendly and accommodating .. 5 stars and I’ll go again.. roof top bar is under rated!!!!!!!

Great city and hotel was the best. Clean and staff was wonderful. Friendly and accommodating .. 5 stars and I’ll go again.. roof top bar is under rated!!!!!!!

Excellent

Excellent

The room was spotless and the staff was kind.

The room was spotless and the staff was kind.

Room and hotel was fine. Front desk person unfriendly and not helpful.

Room and hotel was fine. Front desk person unfriendly and not helpful.

Overall, a very good hotel experience.

Overall, a very good hotel experience.

Yes

Yes

Room was awesome. Loved the set up. Bed was comfortable, shower was huge. The breakfast was delish with a good selection. Loved that they had multiple fruit options.

Room was awesome. Loved the set up. Bed was comfortable, shower was huge. The breakfast was delish with a good selection. Loved that they had multiple fruit options.

Great stay!

Great stay!

First time to visit Charleston. Hotel was in a good location. Renovations were undergoing to the restaurant but breakfast area was easy to maneuver around. We were surprised that we had to pay for parking but realized in that area parking is crazy bad.

First time to visit Charleston. Hotel was in a good location. Renovations were undergoing to the restaurant but breakfast area was easy to maneuver around. We were surprised that we had to pay for parking but realized in that area parking is crazy bad.

Construction

Construction

We love this hotel and have stayed here many times. We chose a studio King room this time and loved it! As always, the included breakfast is very good and 1 of the reasons that we continually stay here.

We love this hotel and have stayed here many times. We chose a studio King room this time and loved it! As always, the included breakfast is very good and 1 of the reasons that we continually stay here.

Great

Great

They upgraded us to a suite which was nice but we were only there for one night. I did like the noon check out time but i did not like paying $47 to park in the parking garage or $49 for valet. The room was already over $400. The thermostat may have been broken but we told the front desk at check out. It was nice to be within walking distance!!

They upgraded us to a suite which was nice but we were only there for one night. I did like the noon check out time but i did not like paying $47 to park in the parking garage or $49 for valet. The room was already over $400. The thermostat may have been broken but we told the front desk at check out. It was nice to be within walking distance!!

Very nice Hotel, a little crowded in the breakfast area with the remodel currently going on, but overall very nice.

Very nice Hotel, a little crowded in the breakfast area with the remodel currently going on, but overall very nice.

Great stay!

Great stay!

Always our go to when visiting Charleston

Always our go to when visiting Charleston

Great breakfast & Location

Great breakfast & Location

I thought this place was amazing! I love that King St is extremely walkable luxury shopping, many famous sights to see, great restaurants and places to have drinks! On top of all that (pun intended) the rooftop beer tasting is something to see and try! The pool area was warm but the water was freezing. The room was spacious, the shower was huge with great pressure and very hot water. We checked out the same day new renovations began. I would be excited to return and see how it changes.

I thought this place was amazing! I love that King St is extremely walkable luxury shopping, many famous sights to see, great restaurants and places to have drinks! On top of all that (pun intended) the rooftop beer tasting is something to see and try! The pool area was warm but the water was freezing. The room was spacious, the shower was huge with great pressure and very hot water. We checked out the same day new renovations began. I would be excited to return and see how it changes.

We enjoyed the roof top bar and grill. The staff was great and the food delicious. Did not have to go out to eat as we were set to go on a buggy ride and did not wish to be late.

We enjoyed the roof top bar and grill. The staff was great and the food delicious. Did not have to go out to eat as we were set to go on a buggy ride and did not wish to be late.

This hotel was so dated also staff was rude. Things were broken and dirty

This hotel was so dated also staff was rude. Things were broken and dirty

Staff and food at the rooftop bar, Pour, were amazing!

Staff and food at the rooftop bar, Pour, were amazing!

The staff and facilities were great. The room was clean and comfortable. The only 2 negatives i really had were that you had to pay to park and the indoor pool was really cold, but not unbearable. The kids really enjoyed it.

The staff and facilities were great. The room was clean and comfortable. The only 2 negatives i really had were that you had to pay to park and the indoor pool was really cold, but not unbearable. The kids really enjoyed it.

Excellent

Excellent

Lobby was nice but for $350 the room needed remodeled and $50 for parking.

Lobby was nice but for $350 the room needed remodeled and $50 for parking.

Staff was bad, our check in was more than 2 hours after check in time. They didn’t give us a late checkout. Only good thing was location and room size.

Staff was bad, our check in was more than 2 hours after check in time. They didn’t give us a late checkout. Only good thing was location and room size.

Came to Charleston for my son to do a College Tour and stayed here for 3 nights. Hotel room was nice and clean. Breakfast was Okay, ( could have had more variety for what you pay). The Turkey sausage was like rubber and the turkey bacon was over cooked that it just crumbled into pieces. They do have a waffle station to make your own ( so if you like waffles, you’re good). The Hotel itself doesn’t have Parking, but has either Valet parking $49/day or the Public Parking Garage which is next door and charges you each time you come and go. Overall, the location is great for being on King Street with Restaurants and shopping within walking distance.

Came to Charleston for my son to do a College Tour and stayed here for 3 nights. Hotel room was nice and clean. Breakfast was Okay, ( could have had more variety for what you pay). The Turkey sausage was like rubber and the turkey bacon was over cooked that it just crumbled into pieces. They do have a waffle station to make your own ( so if you like waffles, you’re good). The Hotel itself doesn’t have Parking, but has either Valet parking $49/day or the Public Parking Garage which is next door and charges you each time you come and go. Overall, the location is great for being on King Street with Restaurants and shopping within walking distance.

Wife and 2 children had a wonderful time. Staff was awesome. Restaurants nearby was delicious.

Wife and 2 children had a wonderful time. Staff was awesome. Restaurants nearby was delicious.

My family and I had such a poor experience at the Hyatt hotel in Charleston. It started when we tried to check in. They had poor customer service on the phone. Initially, the lady had hung up on us. The second time we called back, they gave us attitude and told us to call back around 1300. The third time we called back, she was extremely short, stating that the reason we couldn’t see that we were already checked in was because we used Expedia. I asked about obtaining an itemized receipt, she advised me to simply take a screenshot of the charges that were sent to my phone. I was questioning why I was being overcharged, and there was confusion because there was a pre-charge early in May. A lot of the charge issues could’ve been handled had I gotten an itemized receipt copy, but she would not provide me with one. When I left, I realized I did not get room cards. She said that she did give them to me, but I must’ve lost them. I never found them throughout the trip, because she did not give them to me. At the end of the trip was another terrible experience with Geoffrey. We were trying to check out around 4 a.m. in order to make our travel home. And we did not get a check-out email. Upon approaching him, he was immediately disgruntled. We said that we were here to check out, and he told us that he was busy doing audits. I then had to ask him how long the audits would take. He responded, I don’t know, maybe about 20 minutes. This is unacceptable, especially with flights.

My family and I had such a poor experience at the Hyatt hotel in Charleston. It started when we tried to check in. They had poor customer service on the phone. Initially, the lady had hung up on us. The second time we called back, they gave us attitude and told us to call back around 1300. The third time we called back, she was extremely short, stating that the reason we couldn’t see that we were already checked in was because we used Expedia. I asked about obtaining an itemized receipt, she advised me to simply take a screenshot of the charges that were sent to my phone. I was questioning why I was being overcharged, and there was confusion because there was a pre-charge early in May. A lot of the charge issues could’ve been handled had I gotten an itemized receipt copy, but she would not provide me with one. When I left, I realized I did not get room cards. She said that she did give them to me, but I must’ve lost them. I never found them throughout the trip, because she did not give them to me. At the end of the trip was another terrible experience with Geoffrey. We were trying to check out around 4 a.m. in order to make our travel home. And we did not get a check-out email. Upon approaching him, he was immediately disgruntled. We said that we were here to check out, and he told us that he was busy doing audits. I then had to ask him how long the audits would take. He responded, I don’t know, maybe about 20 minutes. This is unacceptable, especially with flights.

I thought it was very average. Breakfast was awful. The tv in room is ancient. There was a little mold on bedroom wall. Housekeeping was good. Hotel was convenient to shops and restaurants.

I thought it was very average. Breakfast was awful. The tv in room is ancient. There was a little mold on bedroom wall. Housekeeping was good. Hotel was convenient to shops and restaurants.

The Hyatt was a nice hotel, convenient to King Street. The breakfast is great, with many options to choose from. The parking isn’t ideal there, but it was an overall good experience.

The Hyatt was a nice hotel, convenient to King Street. The breakfast is great, with many options to choose from. The parking isn’t ideal there, but it was an overall good experience.

Very comfortable, clean stay. Nice to have a full kitchen. Staff was friendly and several always interacted with us often, very helpful too. Bus stop for the free trolley was across the street. One thing we did not enjoy was the turkey bacon/sausage offered at breakfast. The brand was not good. That is the only complaint we have.

Very comfortable, clean stay. Nice to have a full kitchen. Staff was friendly and several always interacted with us often, very helpful too. Bus stop for the free trolley was across the street. One thing we did not enjoy was the turkey bacon/sausage offered at breakfast. The brand was not good. That is the only complaint we have.

We enjoyed the rooftop bar.

We enjoyed the rooftop bar.

Valet parking area was conjested.

Valet parking area was conjested.

Swimming pool and the gym were excellent. Large and in a very good shape. Location is convenient to walk to attractions and restaurants. There are also feee buses nearby.

Swimming pool and the gym were excellent. Large and in a very good shape. Location is convenient to walk to attractions and restaurants. There are also feee buses nearby.

It was in the perfect area. Walking distance to everything. Very pleasant experience

It was in the perfect area. Walking distance to everything. Very pleasant experience

It was a hotel. Nothing super nice. The room was clean but felt dark. Good enough for being in downtown Charleston. The breakfast was the norm. It had eggs, meat, fruit, yogurt, breads, coffee, juice….We would stay there again. The check in staff were really friendly. The process was easy.

It was a hotel. Nothing super nice. The room was clean but felt dark. Good enough for being in downtown Charleston. The breakfast was the norm. It had eggs, meat, fruit, yogurt, breads, coffee, juice….We would stay there again. The check in staff were really friendly. The process was easy.

Great location, clean, good breakfast

Great location, clean, good breakfast

This hotel is ok but it’s very pricey their phone is not working and they don't clean and don't give any soap or lotion. We stayed for 2 nights. The breakfast is good.

This hotel is ok but it’s very pricey their phone is not working and they don't clean and don't give any soap or lotion. We stayed for 2 nights. The breakfast is good.

Room 1 was on a higher floor and supposedly nicer, quite the contrary. The room was quite small, the fridge had the last tenants food still in the fridge, air condition didn’t turn when temperatures, not clean, the floor looked like it was recently buffed but upon wiping something spilled there was black grease (?), every piece of furniture had scuffs and scratches and the walls had scuff marks that weren’t cleaned or painted. Room 2, 2nd floor was 2x larger, clean, floor wasn’t greasy, air conditioning didn’t work for hours then around 2am after sweating for a few hours it seems to have turned on. Property itself needs updating, overall cleaning, paint on a lot of scuff marks. Staff was great and accommodating, the place is in a good location but needs attention throughout.

Room 1 was on a higher floor and supposedly nicer, quite the contrary. The room was quite small, the fridge had the last tenants food still in the fridge, air condition didn’t turn when temperatures, not clean, the floor looked like it was recently buffed but upon wiping something spilled there was black grease (?), every piece of furniture had scuffs and scratches and the walls had scuff marks that weren’t cleaned or painted. Room 2, 2nd floor was 2x larger, clean, floor wasn’t greasy, air conditioning didn’t work for hours then around 2am after sweating for a few hours it seems to have turned on. Property itself needs updating, overall cleaning, paint on a lot of scuff marks. Staff was great and accommodating, the place is in a good location but needs attention throughout.

Our room was not available on time. Front desk manager was not helpful or accomodating.

Our room was not available on time. Front desk manager was not helpful or accomodating.

It is a little further north on King st than we wanted. Other wise it is a nice hotel.

It is a little further north on King st than we wanted. Other wise it is a nice hotel.

Breakfast food in the the warming dishes was not warm

Breakfast food in the the warming dishes was not warm

Wonderful stay. Friendly staff went out of the way to be helpful.

Wonderful stay. Friendly staff went out of the way to be helpful.

Conveniently located within easy walking distance of great restaurants. Spacious. I love time suite like design.

Conveniently located within easy walking distance of great restaurants. Spacious. I love time suite like design.

Staff was professional and polite. They took pride in their work and appearance. It was a wonderful experience.

Staff was professional and polite. They took pride in their work and appearance. It was a wonderful experience.

TV needed replacement and 3 lamps required bulbs in new room. Valet service was excellent.

TV needed replacement and 3 lamps required bulbs in new room. Valet service was excellent.

It was nothing to rave about. The whole location was very limited in many ways.

It was nothing to rave about. The whole location was very limited in many ways.

We used a car service transportation service from and to Charleston Airport. Uber to & from Plantation. Walked around most of the Historic District from the Hotel, a 30 minute walk to almost any where in historic district. Many casual & nice dining restaurants nearby. Only concern is we were charged a Daily Valet Service for 2 days for never having a car. Disheartening for a great trip & location until we were at airport reviewing our invoice. Called front desk and issue was supposedly resolved, only to realize 2 weeks later they recharged me for the valet parking.

We used a car service transportation service from and to Charleston Airport. Uber to & from Plantation. Walked around most of the Historic District from the Hotel, a 30 minute walk to almost any where in historic district. Many casual & nice dining restaurants nearby. Only concern is we were charged a Daily Valet Service for 2 days for never having a car. Disheartening for a great trip & location until we were at airport reviewing our invoice. Called front desk and issue was supposedly resolved, only to realize 2 weeks later they recharged me for the valet parking.

This hotel was backed up with housekeeping and we couldn’t get checked into our room for a full hour after promised so my family had to stay in lobby and wait. Also, there was loud guests intoxicated fighting in the hallway in the middle of the night. We did not sleep well.

This hotel was backed up with housekeeping and we couldn’t get checked into our room for a full hour after promised so my family had to stay in lobby and wait. Also, there was loud guests intoxicated fighting in the hallway in the middle of the night. We did not sleep well.

Loved the walking distance to all of the shops and restaurants!

Why was my credit card charged $150 on the day of checkin? Why won’t anyone answer me?

great location

Floor in the kitchen is plastic and not fastened to the concrete. Valet parking mentioned but not garage next door. There is dining for the 20-30 yearolds,but nothing for mature adults.

Room was not maintained at all!! Bulbs burnt out, window shades in really poor condition. Given one small bar of soap for 3 day stay! Bathroom door could not be closed and door to room was hard to lock. Very bad experience; would never recommend or go back.

Close to College of Charleston and MANY restaurants and shopping choices.

Forced charge of $50/night for possible "incidentals" to be subtracted from fee; charge was immediate and without a receipt; refund is delayed 7-10 days after departure from venue and from travel area; and without knowing if "incidentals" were levied. Room's entrance door did not easily latch/lock upon closure; door needed to be forcefully pulled closed for lock to engage. Condition of room, especially bathroom, was poor: broken bathroom walls and long-time accumulation of dirt on bathroom baseboards. Electric outlets on bedside lamps wouldn't hold plugs for recharging devices. The very few TV channels provided offered nothing decent to watch - no movies and not even a news station.

Great location but toilet was dirty and staff were less than friendly.

Bed and pillows are extremely uncomfortable

Hostess at the front desk was exceptionally nice informing me of some perks which I truly appreciate saving me about $100 in fees, guest services were polite and maintained the cleanliness of our room exceptional, thank you to the staff and we will be returning to this hotel upon our next time around.

Great hotel. Professional staff. Close to dining and shopping. Safe area.

Great location for walking the city. Darnell was very helpful with suggestions. We also loved meeting Kyle on the rooftop at Pour :)

Hidden gem on North King.

Everyone that works here is so wonderful. Our room was large, clean and really well located. It was quiet and the city is amazing!

Great hotel with a great location.

Nice location with plenty to do in the area.

The hotel was easily accessible to all sightseeing that we had planned in Charleston. Super friendly staff and comfortable rooms. The complimentary buffet breakfast is a big perk, also.

All good !

Good breakfast!

valet Ty very courteous and expediant

A safe in the room would be nice.

cool rooftop bar

Great location on the north end of King Street; nice rooms, friendly staff and the breakfasts are fabulous as we start each day.

Really enjoyed our brief stay. Had one maintenance issue that came up and it was addressed in less than ten minutes. Great staff.

2nd time staying at this property. Great location.

Check in was late for us as while as lots of others. The Libby was full of people waiting to check in well after 4:00.

Room was average. Bed was comfortable but the room itself needs a desperate refresh. Valet is owned by a different company and took 1/2 hour to find someone to take our car upon arrival. Known to have the “best rooftop bar” but it was closed for some reason.

Room was somewhat dirty floor was sticky and bathroom door was not working properly, also shower needs a make over.

Everything

It was very convenient and walking on King St.

Hotel was well placed and within easy walking distance to most of the sites we visited.

Property needs some updating. Construction close by was noisy and started about 7am. Was on the edge of the historic district and somewhat walkable. Beware of public parking garage and their rates.

Convenience

Staff was great! Rooms were clean, quiet and comfortable. It is also in a great location.

On day 5 we went to use silverware and there was still food on the knife from someone else. Parking was extremely expensive, $48 a day. The front desk told us if we had a handicap number we could park free. Having this saved us over $500 in parking. Thank you for letting us know this.

The suite had plenty of room

We left the next day (1 day early) and the still charged us a night and valet parking for a night we were no there. Called but not willing to compromise or make good.

Kyle in upstairs pub was excellent

The price for parking is insane, one night 47$ enjoy your stay!!!

The staff were vey nice and the room was spacious.

.

It was great!

Convenience to King Street, spacious room, friendly staff

Southern Hospitality was at full display. Room was clean and had everything we needed (utensils, dish soap etc). Only issue with this location (and not the fault of the hotel) is that there is no free parking. The parking garage is owned by the city and the rate is ($1 for 20 minutes), and $24 for overnight. Hotel does offer Valet, which was ~$50 (with in-and-out priviliges).

Very close to everything

Best location for going out and around King St! I have stayed multiple times and it is always great! The staff are friendly and helpful! Everything is clean.

Great location! Staff friendly.

This hotel had a full kitchen excluding an oven. The staff was courteous and friendly. We walked everywhere! Very convenient being on King Street. I highly recommend this hotel.

Great location! Dtaff helpful

Great location, large hotel room with kitchenette, great outdoor space with fire pit.

We enjoyed our stay at the property. It is very clean and comfortable atmosphere. The only downside is the expensive parking, and it was very hard to find parking at night in the parking deck because it’s shared with the public by the other businesses surrounding it. In my opinion parking should either be free for hotel guests or a set price for your stay to pay up front.

It was cool

The staff even put the wrong room number on our card and we had to return to the reception with all our luggage.,no apologies,no help and no compassion...There were 3 female staff in attendance and they all had the same attitude. It's a real pity because besides that it's a nice enough hotel with a beautiful indoor pool in a great location.

We had fun.

The room was immaculate—spacious, beautifully designed, and equipped with all the modern amenities needed for a comfortable stay. The bed was exceptionally cozy, ensuring a restful night’s sleep, and the views of Charleston were simply stunning. Housekeeping did a fantastic job keeping everything pristine throughout our stay. The hotel’s location is another major plus. It’s perfectly situated near historic sites, fantastic restaurants, and charming shops, making it easy to explore everything Charleston has to offer. One of the highlights of my stay was the on-site dining. Overall, our experience at the Hyatt Hotel Charleston exceeded expectations in every way. The combination of luxury, comfort, and top-tier service made my visit truly special. I highly recommend this hotel to anyone visiting Charleston—We can’t wait to return!

Property and people are good. I booked Hyatt House and Expedia changed it Hyatt Place. Never ever will I use Expedia again.

It's so convenient, to walk to the restaurant

Will return