Comfort Inn Chandler - Phoenix South I-10

Breakfast was good, nothing fancy. Hotel was clean. Staff was nice. It was comfortable

Staff friendly and available

Ok

Place is always clean w comfortable bed with a staff who do a great job serving us. Ill.always return to Comfort Inn.

Early check-in was an extra fee but really easy and that was fantastic for us. My wife and I were spending the night after long jet lag of getting back into town from Sky Harbor airport on our way back to Tucson. So being able to shower and take a nap at noon instead of waiting until the usual 3:00 p.m. was fantastic. The staff were also very friendly at this location. This was our second time staying at this specific hotel and both times have been a positive experience.

Good

We stayed for 4 nights while we were waiting to finalize the selling of our home and buying another home. The location was great, easy access to the freeway, shopping and restaurants. The staff was very friendly and helpful. I’m taking off a star because the pool was very dirty and unusable which was unfortunate. We would have liked to use it. The breakfast had a nice assortment of options. Liked that it had free parking.

This hotel has really improved under the new owners

Sign on elevators for no pets

I wish that this property provided the guest to access their own streaming services, like Netflix, for example.

Good stay. Pool was not available according to staff. But seen a couple in it

When we checked in I asked about the pool and was told it was closed for renovations. When I mentioned it at checkout I was informed that was not true, the pool was open. We were there two days and would have used the pool☹️

Good stay.

I always stay here when i go to phx. Close to whataburger, freeway etc

Breakfast was decent, usual hotel fare, room was above ac units, noisy, hard to find, need better signage

Everything went well, room was cleaned and ready, staff was helpful and friendly, breakfast was good. A good stay reasonably priced

The Comfort Inn provided exactly what I needed, a safe neighborhood, a clean environment, comfortable beds and abundant breakfast options. I would definitely stay here again.

I had no issues Oops complaints everything and everyone was .nice. No complaints

I had no issues Oops complaints everything and everyone was .nice. No complaints

Please give her our regards. The only fault was the pool was closed for renovation. No biggie Will stay here on my next visit to Phoenix.

Clean room, front desk rep upon ck in couldn’t talk as his mouth full of sunflower seeds. Basic breakfast but it all we needed.

This place has had some upgrades since the last time we stayed here several years ago.

This place has had some upgrades since the last time we stayed here several years ago.

The staff is very welcoming and friendly.

I like the politeness we’ve received overall and cleanliness of the hallways/public rooms. In the room though, only two towels are stocked instead of four and patches on the ceiling can be found in room and restroom. Along with mold above the shower. For the timing and price, the location was fair enough to stay. The phones, curtains and shower were not wiped down and had dust or hair still on them.

I like the politeness we’ve received overall and cleanliness of the hallways/public rooms. In the room though, only two towels are stocked instead of four and patches on the ceiling can be found in room and restroom. Along with mold above the shower. For the timing and price, the location was fair enough to stay. The phones, curtains and shower were not wiped down and had dust or hair still on them.

In town for doctors appointment and it was close to everything I needed and wanted. I felt safe and quiet area. The bed was comfortable and suited all our needs. I will stay again.

I got these reservations for my best friends. First night, the bed linens have holes and hairs. They complained and told them the room was supposed to be for construction workers. They got them a new room late at night. The next day, my friend talked to the manager and while he was talking to her he was chewing seeds and put it in a bottle when finished with chewing it. He did it throughout while talking to my friend.

Smooth check in, clean and comfortable stay!

Bad experience

Will stay here again

Friendly staff. Clean room

The laundry room

Everything was great for the most part. The only issue was that some of the breakfast items didn’t seem fresh. I got pretty sick one day, and another guest told me she did too. I noticed that waffles tasted sour. I’m not sure if that’s it or not. Other than that though, I had a great experience. I would definitely stay again.

Everything was cool

The furniture was stained and dirty.

The room was nice and big. The furniture was stained and dirty.

The food was well stocked hot and fresh.

I love this hotel!

Will use again!

Overall, the room was in fair shape. Woke up early to take a shower and found that the bathtub was clogged. Had to stand in about 10” of standing water to take a shower. Also found that the bar of soap was previously used and just placed back in the packaging. A hair was found on the soap. Building only has one ice machine so if you want ice, you have to go to the third floor. Breakfast was basic. Nothing special. When I checked out, I informed the man at the front desk about the issues and his reply was simply “okay”. Wouldn’t recommend this to business travelers.

One night stay. First i didnt know there was going to be a $100 automatic deposit. We had already paid for our room ahead of time and nowhere was there a statement of a deposit. Second our rooms 2nd deadbolt lock was broken. We notified front desk but we didnt have time to switch rooms so left it as that. Went to our event and came back for the night ready to get in bed, when we noticed the sheets had black scuff marks indicating they werent washed or changed. It was late and we were just tired so we chose to just sleep on top of the main blanket. Notified front desk upon check out and was told i would receive an email of my check out, etc. Still waiting on receiving that.

The beds were horrible we had been on the road for a week and this was by far the worst beds to sleep on

Breakfast was greasy and the room had sick stained curtains

Superb

Lights in the room kept flickering and the towels were stained

Disappointed with that . The room was very clean but the pool could have cleaner.

Beds and pillows were comfy. Our room did smell a bit like smoke and the curtains had burns so I did speak to the front desk about this to make them aware, very kind.

good value, pretty nice breakfast, helpful staff - better than most, and I've been to a lot of places. Would stay again.

Nice place to stay.

If you stay two nights,

Very small rooms. Bathroom even smaller. No room to put anything. Breakfast is just ok. Go to Rudy’s across the street. Staff was very nice though.

I was supposed to stay four days but I cut it short a day. Overall the experience was okay for what I paid, the tub wouldn’t drain so every time I showered or used the tub water it filled up quick which I am not a fan of. The hair dryer kept turning off on me. The bed was super comfy and the AC was so cold! So that was nice, and the room itself was cute. Unfortunately my 4mo old caught an eye infection somehow so she’s been having fevers. I personally wouldn’t book here again but the stay is okay if you’re looking to stay somewhere inexpensive but still decent condition. Front desk was nice as well.

Bed was really comfy

The staff was perfect. Anything I needed I just called and asked. Or I went down myself which I didn’t mind. But I really didn’t want to be bothered too much and that’s exactly what I needed.

Great free breakfast and clean room

Consider other options in the area before staying here, we arrived early and were able to check in however there was no staff member at the front desk when we arrived. We had to wait about 5 minutes before any staff member was present at the hotel. The room was clean and tidy however a laundry cart was left in the elevator on multiple occasions which made the elevator cramped. Stayed 3 nights and the breakfast that was provided did not rotate items had the exact same items each morning. There were some oddities with the room, toilet was low to ground, sink/vanity area was very small, beds were comfy however really high off ground. Overall I would rate this stay as okay but not great, given the choice hotel brand.

Average at best. Front evening staff not knowledgeable

The room had a slight smell but we used air freshener's to manage it. The towels and wash clothes were stained and thin areas were visible. These must be replaced as it does seem very sanitary. .

Very good

The staff was friendly and helpful. The breakfast was complimentary with coffee, tea, and juice. The room was clean and the bedding comfortable.

Exceptional

Breakfast was good abd the ac worked fine.

Very friendly desk, clean pleasant room, amenities appreciated in room, although we didn’t use them, free breakfast was pleasant.

The staff was awesome as well as the breakfast.

Great location. Bed was very uncomfortable.

Great location. Bed was very uncomfortable.

One night stay, very good place to rest

Everything was excellent

It was exactly what I needed for a jam packed vacatio

Run down, smell like cleaning fluid. Doors in room look like prison reform doors. Didn’t have my reservation right or ready.

Hotel was OK but curtain in our room had a big hole in it so to me for the price we paid this was totally unacceptable

The room was clean, great tub for a bath when I arrived, ample/safe parking as I was pulling a trailer.

The evening front desk guy was very welcoming and gave alot of insight on where to go and what to do recommended Rudys bbq which was phenomenal!

Was really dirty and no towels, room was ok

Well kept room and super friendly front desk.

Hotel itself seemed clean enough but the room was a disaster. Bed was wet, which I discovered agreed laying down for a bit and my back soaking up ... Whatever it was. Shower pipes we're noisy/squealing the whole time, ironing board was literally disintegrating, sharing broken pieces all over the floor. Iron ruined my white shirt leaking rust all over it. Floor felt skinny to talk barefoot on. Really a horrible room experience.

Needs an update

Cleanliness is questionable , but an affordable stay.

Great

Great hotel. Very nice staff and clean. Staying onshore are and needs some updates. Pool is showing age cracked in the corners inside of pool. Lights flickering in my room and our other family member room. We did need to ask for extra towels and an ironing board. All said and done I will definitely stay at this hotel again. Very nice amenities. I am sure the managment will address and update the hotel. I can see they have pride in what they do. Chet John

Room clean, bed comfy, staff super friendly and.professional. Rosh was especially kind and helpful at the front deak!

Room was clean, beds comfortable, breakfast was typical (eggs, sausage, breads, cereal, etc), hotel was quiet, easy access to the airport, gas station on the corner to refuel before returning car, gentleman at front desk was very welcoming and helpful.

Bad

Tv has a dark line in middle of the TV, dresser looked dirty but it was stained.

Super clean update updated modern smell, good great size rooms, outstanding staff They raised their prices

Super clean update updated modern smell, good great size rooms, outstanding staff They raised their prices

Clean rooms, friendly staff, close to the interstate and the drag strip

All amenities was very basic.

Clean rooms

Poor breakfast experience. Had to wait 20 minutes for eggs, sausages were cold. Not much options for people that need to have healthier options. Morning desk person was rude when i mentioned about the eggs were gone he snapped at me. Thin walls. Lot of slamming of doors and people stomping heavily.

That I left and staying at a better quality hotel and staff. Laila, cause she's a liar and they allow it. Took my TV for 2 weeks and got an attitude when I asked for the TV back in my room.

That I left and staying at a better quality hotel and staff. Laila, cause she's a liar and they allow it. Took my TV for 2 weeks and got an attitude when I asked for the TV back in my room.

The stag was friendly and helpful The beds were rock hard

The beds were rock hard

Great stay

Clean room, but couldn't watch tv because we couldn't find the remote

amazing

Great

Desayuno es malo

Breakfast could've been better

The staff was excellent and everything about the hotel was clean and upkept. The only negative was that the tub drained ultra slow while you were showering.

Plenty of parking Close to restaurants and shopping

Rooms and common areas were clean. Lots of parking spaces available.

Rooms are convenient. Area is good, with Breakfast included!

Clean room, efficient check-in

Toilet did not flush at times, sink had very slow drain. Bed was too firm, pillows were in ulky hard and uncomfortable.

It was ok.

Very good

Clean and quiet room!

It was good

I would stay there again.

Everything was clean, staff was great and the beds were very comfortable. Thanks for a wonderful stay!

Breakfast is very limited in options. Evening front desk person was very friendly though.

The parking did feel safe and easy. Didn't use gym,breakfast was good.

That I'm not longer there, that's what I like.That background checks aren't done on the housekeeping or any of the employees, if they can clean they hire them, let Laila tell it everybody she has there is on probation and did she also tell that I bought lunch for her employees on several occasions cause they dont get breaks like normal people and I can prove it. I dont eat meat, so I ordered meatlovers and wings for her employees. But to sit and then air your employees business to whoever you see, makes me wonder why she would do that and if she's disabled like she told me then why is she cleaning rooms and other jobs when the employees dont show up, she doesn't look disabled to me so whose paying her disability but she is working doing stuff I can't do, but she's disabled, seems to be some fraud going on somewhere. Since the police was called on me I just wonder us she getting disability and working. He stepped right in and took his mother's side which his mother lies alot and she degrades people, when they dont do what she wants she fires them and threatens them with ice, this is what was done with Andrew when she had him working on the electricity in the hotel and he had no license at all and the lights flash in the hotel and mine did the whole time I was there and several guest complained about it and im surprised they haven't had a electrical fire there. This is really said cause I've been a Choice rewards member for 12 years at the most but this right here like I said im done with Comfort Inn. This was a bad experience, his mother is a liar and I have the text messages of the retaliatory behavior, like the older lady that was there and she had her put out, she took the TV out of her room since she had to give her a discount. I let her use my TV cause she kept trying to get me to pay her instead of booking.com, so she was a very manipulative person and at that point I knew I needed to remove myself. Laila is very nasty and she gossips and talks about everybody's business even her own children. Especially her son Rog..the manager. I dont think its a good idea for family to be working together like that she's a trouble maker and Rog he allows this bad behavior and he'll defend it and it's tacky. That causes a problem. So her text messages proved she considered me more than a tenant, but I have a problem with people who can't handle the truth and she escalated this and her son Rog he allowed it, so I will be contacting corporate Comfort Inn, cause they are allowing this and the reviews that I have prove it.

That I'm not longer there, that's what I like.That background checks aren't done on the housekeeping or any of the employees, if they can clean they hire them, let Laila tell it everybody she has there is on probation and did she also tell that I bought lunch for her employees on several occasions cause they dont get breaks like normal people and I can prove it. I dont eat meat, so I ordered meatlovers and wings for her employees. But to sit and then air your employees business to whoever you see, makes me wonder why she would do that and if she's disabled like she told me then why is she cleaning rooms and other jobs when the employees dont show up, she doesn't look disabled to me so whose paying her disability but she is working doing stuff I can't do, but she's disabled, seems to be some fraud going on somewhere. Since the police was called on me I just wonder us she getting disability and working. He stepped right in and took his mother's side which his mother lies alot and she degrades people, when they dont do what she wants she fires them and threatens them with ice, this is what was done with Andrew when she had him working on the electricity in the hotel and he had no license at all and the lights flash in the hotel and mine did the whole time I was there and several guest complained about it and im surprised they haven't had a electrical fire there. This is really said cause I've been a Choice rewards member for 12 years at the most but this right here like I said im done with Comfort Inn. This was a bad experience, his mother is a liar and I have the text messages of the retaliatory behavior, like the older lady that was there and she had her put out, she took the TV out of her room since she had to give her a discount. I let her use my TV cause she kept trying to get me to pay her instead of booking.com, so she was a very manipulative person and at that point I knew I needed to remove myself. Laila is very nasty and she gossips and talks about everybody's business even her own children. Especially her son Rog..the manager. I dont think its a good idea for family to be working together like that she's a trouble maker and Rog he allows this bad behavior and he'll defend it and it's tacky. That causes a problem. So her text messages proved she considered me more than a tenant, but I have a problem with people who can't handle the truth and she escalated this and her son Rog he allowed it, so I will be contacting corporate Comfort Inn, cause they are allowing this and the reviews that I have prove it.

Staff was nice. One of the managers was very helpful and pleasant. No complaints there. Rooms are fine, nothing special. Some updates have been done but others not, like the bathtub. A little stained. Toilet had issues from the get-go and backed up once. They brought a plunger and handed it to me. I guess that's normal for this level of hotel. They won't do it themselves. Ok, so just have to flush 6 times while using the toilet. Its a 4 story hotel with only one elevator. It was busy so had to wait a few minutes sometimes. No biggie. Breakfast included and its the same as any other hotel. Powered eggs, saugage, waffle maker, toast, small muffins, etc. No all-day coffee like others, and only one toaster which was broken, so two pieces of bread at a time which created a line. The hotel is generally small, so the breakfast area is tiny. It was busy, so people were literally rubbing elbows waiting for coffee or toasf or whatever. And the sitting area is cramped, so if its busy, you feel people on top of you. Very congested. Note for the hotel owners: instead of using space for the sofas and lounge chairs, swap them out with more tables and seating. And don't use foldable tables and chairs. Not a good look. Anyway, its definitely a one-night spot, no more.

Small rooms. Shower head made squealing noise. Outlets by beds only work with the headboard lights on so not useful at night! Breakfast area was small and no OJ.

I found other hotels to be clean when you open the door. It just didn't have that smell of clean. Plus they stuck me on the third floor. It took time to get anywhere.

To pack and leave and get away from how nosey she was in everybody's business and she wonders why she has bad luck and it will continue nobody gets away with anything, period. I dont have those issues this time i I am at a 3 star and I'll never stay at anything lower than that and the review I saw about how she is a warning steer far away. Make sure you dont leave anything in the room I specifically heard her tell a guest that they didn't leave anything in the room and she said if they didn't get it its not her fault they should've checked the room before they left and yes someone stole something out of my room and put your stuff in your car if its if importance cause they do no background checks and let her tell it she says majority are on probation and one for murder, so iI know what everybody's life story. She tells everybody's business even her own son. Just talking behavior all the way around. Key Issues: Hostile Environment: Following my refusal to engage in workplace gossip regarding staff personal lives, General Manager Laila became confrontational. After a verbal disagreement regarding her behavior and a missing TV from my room, she escalated the situation. Retaliatory Eviction: On March 7, while at a doctor’s appointment, I was informed my room was "re-booked" and I was being evicted. A staff member (Coolidge) explicitly stated I was being put out because I mentioned seeking legal counsel for her retaliatory behavior. Fraudulent Documentation: Despite my reservation being made through Booking.com (non-refundable), management falsely claimed they had refunded me to justify an immediate checkout. Identity Tampering: Corporate records now show my name was manually changed in the system to "Ali Moore.this was told to me by corporate on a recorded call." This is a fraudulent alteration of a legal reservation requiring government ID, likely intended to distance my actual identity from the incident report. Police Misuse: Management called local law enforcement, falsely reporting me as a holdover guest. When the officers arrived, management admitted my checkout date was originally Monday but claimed they had "changed" it in the system. Request: I am seeking a full investigation into the fraudulent name change on my reservation and the retaliatory actions taken by Laila and her staff. So yes we have a very big problem.

Clean room. Problem with room lighting dimming when ac compressor kicks in or clothes iron switched on. Towels were stained but not smelly. They were cleaned but the stains did not come out. Some towels had holes in them. Breakfast was always the same, burger patties and scrambled eggs. Waffle machine available. Some yoghurt fruits bread etc

The gym is tiny with two treadmills, a rowing machine and some weights, but it did the trick; the bed and pillows were incredibly comfortable as per Confort Inn’s name -very very nice; I will say the individual staff member at the desk, well, not really bad just seemed to have a slightly sour disposition as if they weren’t super happy to be working there and then the breakfast I just thought was awful. They were shrink wrapped plastic wrapped balls of some kinds of carb the eggs look like rubber. The sausage looked inviting, but tasted oily. there just wasn’t anything really good for breakfast.

nicely maintained property and the staff was very friendly

Front staff was not friendly

Stay was good, arrived very late & left early, everything was good during the brief stay!

Staff kind.

Staff kind.

Staff was courteous, room was clean.

Staff was courteous, room was clean.

the kindness and courtesy of the gentleman at the front desk was terrific.

the kindness and courtesy of the gentleman at the front desk was terrific.

Clean room, hotel in nice shape. The night manager raj was very anxious to help ! The breakfast was underwhelming and a small space. Hotel certainly held up well as mid level hotel.

Clean room, hotel in nice shape. The night manager raj was very anxious to help ! The breakfast was underwhelming and a small space. Hotel certainly held up well as mid level hotel.

Very very comfortable bed. Room super clean. Front desk staff kind and quick check in and out as well.

Very very comfortable bed. Room super clean. Front desk staff kind and quick check in and out as well.

Room not as clean as expected. Shampoo bottles in showers caked with dried crusty sediment.

Room not as clean as expected. Shampoo bottles in showers caked with dried crusty sediment.

The room was really stuffy and the chemical smell from the cleaning solutions used before I checked in were over powering. Sadly the windows didnt open so we had to run the AC on high to try and blow some of the smells out of the room. The staff was incredible. They were welcoming and very easy to work with as we had an entire soccer team there for the weekend.

The room was really stuffy and the chemical smell from the cleaning solutions used before I checked in were over powering. Sadly the windows didnt open so we had to run the AC on high to try and blow some of the smells out of the room. The staff was incredible. They were welcoming and very easy to work with as we had an entire soccer team there for the weekend.

Clean and quiet! Good location. Checking was painless. Raj was very friendly.

Clean and quiet! Good location. Checking was painless. Raj was very friendly.

Polite staff and clean room

Polite staff and clean room

clean and very nice

clean and very nice

Clean room, nice lighting, comfortable bed. Breakfast was okay.

Clean room, nice lighting, comfortable bed. Breakfast was okay.

The lights flickered often in the room especially the bathroom area. To me that's a red flag and tells me a possible fire hazard. When I inform the front desk of this information they said someone had also reported the outlets didn't work and one of the rooms on the second floor. Again a red flag for possible fire. I told the front desk on Sunday night the ice machine was out on the fourth floor. He said he would inform his team. Monday morning the ice machine was still empty. Staff was friendly, room was clean. Highly likely to stay there again.

The lights flickered often in the room especially the bathroom area. To me that's a red flag and tells me a possible fire hazard. When I inform the front desk of this information they said someone had also reported the outlets didn't work and one of the rooms on the second floor. Again a red flag for possible fire. I told the front desk on Sunday night the ice machine was out on the fourth floor. He said he would inform his team. Monday morning the ice machine was still empty. Staff was friendly, room was clean. Highly likely to stay there again.

Room was spotless , the staff was fantastic and the breakfast was excellent! Great place to stay very quiet.

Room was spotless , the staff was fantastic and the breakfast was excellent! Great place to stay very quiet.

The staff was very helpful and friendly. Raj was a pleasure to speak with and a wealth of local knowledge.

The staff was very helpful and friendly. Raj was a pleasure to speak with and a wealth of local knowledge.

Staff, amenities and clean room. I also liked the potable water near the ice maker.

Staff, amenities and clean room. I also liked the potable water near the ice maker.

My room was left unlocked after the room was cleaned and, the room safe was broken unavailable for use,we didn't feel safe during our stay so we checked out earlier then expected and booked another hotel in the area

My room was left unlocked after the room was cleaned and, the room safe was broken unavailable for use,we didn't feel safe during our stay so we checked out earlier then expected and booked another hotel in the area

The staff was amazing, the hotel extremely clean and quiet. Comfy bed and breakfast. 10/10

Staff was very kind, and helpful, Great amenities, clean room

Breakfast was cold, hardly anything left nor was anything filled cuz a 2 bus full of kids came and took it all while the rest went without, so can’t say anything good. There was a condom under our mattress!! The staff clearly doesn’t check well. It was unopened but that doesn’t make it okay

Room good

Everything was average.

Room clean, but requested towel hook in new room be fixed, but never happened.

The people that worked there were very nice. The room was very dusty, the AC was very loud, and every light in the room flickered.

Very clean, breakfast was really good and clean

The room was clean as expected. The breakfast was a bit lack luster. The shower curtain was too short for the shower so it was easy to make a mess. The bed was very hard. The room itself was okay. And they let us check in early for a $55 fee which was helpful. Overall pretty basic.

The staff is super awesome. Layla(?) at the front desk was so helpful. My room was clean and quiet. Today was the first time I had the breakfast, it was good. 10/10 would stay here again and again and again. :-)

Room was very clean

Awesome easily the best in the area

Check-in was great. It is right off a freeway right as you come into Phoenix so there were lots of “unsavory” individuals around. Heavy smoke smell in the parking lot and the young lady I rode up the elevator with made the elevator smell so strongly of MJ it lingered long after she was gone. I live nearby and was only there for the night to focus and work. Hotel manager was not overly helpful. Won’t use this spot again.

For breakfast, there was no coffee or orange juice.

Breakfast was terrible!

Someone tried entering my room the first night. Second night came back to door propped open with the latch. Slamming doors and knocking on walls throughout the night.

Good

The checkout process was simple and easy. Rooms and staff were great and professional.

Clean stay. Good breakfast.

The room was clean and included breakfast. My only compliant is the bill was not available.

I probably should have asked for a handicapped room. The bed was hard as a rock, the toilet was close to the ground, there was no remote for the TV, the room took a long time to warm up. Maybe my fault but I couldn't connect to the internet. The real thing that bugged me was a wanted to buy a bottle of water. Front desk wouldn't take cash and the machine reading the code was (seemingly) broken and no one offered to help. Too many other places to choose from if needed.....

Clean rooms, clean linens The hot water pipes were vibrating like they were trying to break out of the walls, and we didn't have a soap for the shower.

They took all the towels away and didn't leave any. The shower wouldn't drain.

Excellent room. Excellent staff. Great location

Check-in gentleman was very friendly, room was comfortable, had a split bathroom (one of my favorite features-bathroom outside the toilet/shower room), and the beds were great. Just wish there had been OJ at breakfast and coffee creamer other than hazelnut.

Staff was nice and helpful. Out key stopped work on Saturday and Coolidge made sure to help us. Made sure that the key worked in the door as well.

Clean room

Clean and comfortable room. Delicious breakfast. Friendly and helpful staff.

Room was ok, needs up dating. Bathroom was not clean hair in drain

Nice and clean.

The breakfast had alot of good options. The hotel staff was nice. Easy check in and check out. The bathroom was outdated and needed a deep clean. The shower curtain material could not have been very sanitary. Comfortable beds. I dont typically like hotels that allow animals but they limited them to the 1st floor and there was no animal smell

Lots of respect to Raj, tbe gentleman who worl the nights was very gracious to our me and group stay there.

Nice room, clean, and the staff were friendly and available.

Staff was great and room was good.

Easy check in, friendly staff

Great room

Staff was friendly; but website claims pool is heated and it is not. Freezer did not work, containers in shower have seen better days and were sort of dingy…

Very clean. Was disappointed that we could not find a luggage cart. Front desk person was very nice and helpful

We were in Phoenix for a baseball tournament check-in time was at 3 o’clock. We got there at two tried to check in. They told us that we couldn’t that there would be an extra fee if we wanted to check in we wanted to check in because we’re gonna be late checking in, after checking in the next day we had room service pounding our door at 9 o’clock asking to clean our room when checkout was at 11 was not very happy and the breakfast was horrible lots of customers throwing the eggs away

Make sure rooms have what is advertised I’m here for one night to relax and rest only.

It wasn't the newest place and nothing stood out but the little things that mattered were done well. The breakfast looked basic but actually tasted really good. The gym was super small, had another person come in the room it would have been awkward (thankfully no one did). The room was super comfortable. Great water pressure. Good TV. It was nice. I would stay again.

The staff were super kind and answered any questions we asked about needing to go here or there!! Nothing

The breakfast could have been better by changing it instead of the same exact one every day. There were no hash browns either and that would have been good.

Rooms were not great. Smelled of must, not well cleaned, old & run down. Blankets were torn and shredded. Definitely not the experience I expected from a 4.2/5 star hotel with over 900 reviews.

Staff was great! Helpful and attentive! Room was clean and equipped with all we needed! Breakfast was great and stocked everyday, and enjoyed seeing staff allow familie yo use the lobby area to hangout and enjoy the hotel as a whole! All good, would definitely stay again.

The room was clean. Very nice. Friendly service at the front desk. Nice lobby. I didn’t eat the breakfast so I can’t comment on that. The only reason I gave it 4 stars and not 5, is that there was no access to one’s Netflix, Amazon Prime Video, Disney+ or other streaming service accounts even though the TV remote had buttons for them.

Clean room and quite

Clean and comfortable.

Everything was great besides the beds being a little firm for my liking

Clean rooms, location, friendly and accommodating staff

The bed was super comfy and the room was quiet.

Clean room quiet area

The staff was extremely friendly and helpful. The room was clean and the bed was very comfortable. It was grateful for the space in the room.

Very clean rooms and service was good would stay again

It was very clean, convenient and staff was friendly I was booked into room 1 07 which had a not working TV call desk salt come to the room and fix it. I just I’m in bed. Front desk called back. Said I would have to change rooms. I weighed my options and decided staying in bed was better. I was chargeable price for the room contacted. The management never heard back from him. Room was never discounted.

Friendly staffs

It was a great stay. Everything was well kept

Yes

The beds. Were uncomfortable and the breakfast was subpar.Dont stay here it's a mess and very unfriendly

Excellent customer service

.

This stay was clean but felt like the staff didn’t want to spend any extra money to make it comfortable. Breakfast was limited at best. We chose to stay here because it had a breakfast as we had a kid playing a sport and love having a quick in hotel breakfast before a game. Staff was not friendly. No receipt at check out

Great Service. Thank you very much

Clean rooms and friendly staff

Semi clean room.

Everything is good

New years eve

Front desk person is rude. He rudely talk to my family. Horrible check-in experience.

Na

Parking waa very easy to find. Room was very clean, and there was no smoking smell.

Great place to stay and the staff was fantastic

The breakfast spread could be better but not a bad stay very clean

Yes everyone was great and the room was very clean.

I stay here all the time when I work in Phoenix because of the easy access to the freeway and food nearby and how quiet it is

Nice place to stay, it's quiet and it's easy access to the freeway.

It was holiday and small sraff and guest count. Understand. Shower was warm at best, never close to hot

Friendly staff

Everyone here was incredibly kind. I felt very comfortable with my 5 year old son, and was impressed

Clean room kind staff

Room was Clean, Great Staff, can't beat waffles for breakfast Delicious 😋

Everyone was very friendly

Phone was broken in room for several days, they stated someone would come to fix it 4 days in a row and never came. Desk was damaged in the room on arrival. Water pressure was terrible and would go in and out during the stay. Housekeeping would come and take the trash and never leave new towels or make the bed or changed the sheets. Front desk staff were incompetent, rude, and inattentive to try and get back to their phones or book. Offered a room change after leaving for the day and coming back and they said there were no changes offered to send someone to the room at 10pm and no one ever showed up. Worst hotel in the area. Asked for a 1 hour late check out as a courtesy and they said they already charged the card for one day despite all of these issues that were brought up. The manager at night said he had no idea any of these problems existed and ensured a room change that never happened, zero compensation offered.

Everything

freezer ruin my food and sink was glogg

Not impressed.

Hood

Room was clean, the service was great and the accessible room was awesome. Made my life much easier being in a wheelchair.

Terrible place The staff was abrasive and unfriendly. Our room wasn’t cleaned all week even though we asked several times. Our key cards kept deactivating and it seemed like the actual owner was mad at us for asking for more than one card. All in all I recommend to stay someplace else

The breakfast was okay however, there was I don't know if old blood and mold on the curtains, old blood stains on the pillow, and mold on the shower curtains. I wished they'd hirer more cleaning staffs that are willing to continue the upkeep of the property. The front desk staff were slightly rude when I checked in.

Room wasn’t cleaned Bed wasn’t made Staff was unfriendly and non helpful

Clean rooms, plenty of space, and friendly staff

The owner is abrasive and rude We had to get new key cards 4 times as they kept failing No maid service in the whole week Stay away

One night stay. Arrived almost midnight. Staff is nice and warm. Room clean, hot breakfast is nice.

Good place to stay

IT WAS NICE AREA AND FELT SAFE,

Limited breakfast menu.

breakfast was fresh. Our room heater worked well.

Photos depicted in HOTELS.COM are a falsehood. This particular hotel needs an overhaul. The sheets are old; the pillows were yellow and old. The hotel room was old and dingy; the bathroom is very dated. The shower is not regulated properly. A letter will be sent to HOTELS.com and COMFORT INN to submit a formal complaint. Not worth the daily rate.

Hotel claims “they do not have our reservation” after driving from Ca and “the rooms are under maintenance”. No other rooms available at any other local hotel as they were all at capacity 😡

“irst, but overall can’t complain, we get what we paid for. The breakfast was better than expected.

It was good to me!

Very clean and comfortable. Stay here!

My wife got sick and even though it was a no refund situation I had expedia reach out to see if we could change dates.i would understand if they refused. However they wouldn't even respond to expedias email, (no one answered the phone. Never booking a room at this hotel or subsidiaries of this chain. No communication whatsoever. Very bad experience all around.

Room was dirty, still waiting for my deposit back, breakfast was just plain. Found someone else sock in the room, dirty stained sheets.

Good location, and breakfast included a good value.

The breakfast experience was bad. Miserable options, and after 8:30 am, there's NOTHING to eat. And there's no one taking care of the counter until it's 9.

there were hole in the drapery. wire coming out of the mattress.. the tub was dirty. overall could have been cleaner.. no ventilation in the bathroom

They didn't vacuum. Only come by room 2 times in 8 days. The breakfast was poor. The sheets very old

When trying to check out there was no staff to be found a group of people waited over 10 minutes to check out I finally just left. Poor service

THE NIGHT WE SPENT IN THE HOTEL WAS TERRIBLE,BECAUSE THE MATRTRESS WAS VERY DEFECTIVE WE ENDED UO WITH SCIATICA PAIN.

Great Hotel, have stayed there a few times for work now

The front deck staff was great, the room was clean and comfortable! AC was loud, breakfast was ok!

Nice place

Friendly check in, clean.

Clean and good customer service

Courteous staff. Clean room, very quiet. Good breakfast,

Good service

Staff was great!

The early morning staff member was rude.

The cleanliness was never done well. But even our room, nothing was cleaned just a few new towels left. Bed never made, no vacuuming, ect. There and our sink kept backing ypwere leaks in the ceilings with the rain and our bathroom so g

Staff was friendly. The first three days there was something left unclean in my room or the bed was unmade. Last two nights were good

The entire property could be cleaner. Just seemed like it wasn’t well maintained overall. It really looked like cleaning was not a priority. The TV remote was in between the mattress and the wall under the headboard- which I didn’t use until the morning. This made me think the sheets hadn’t been changed. For why would the remote not have been grabbed from the crack if so. Gross!

Friendly front desk

breakfast, no refills for sausage and eggs after 0845

The AC did not work at all, hotel not very clean.

Check-in was delightful. Room was clean. But there are signs of water damage in our room the sink and bathroom door should be replaced, along with the water stained black out curtains. Bed pillows were flat and really small. Bed was on the very firm side.

Our second time staying here. The front desk employee who checked me in is a great guy. The rooms are good except this room there was a condom wrapper on the floor by the edge of the bed. Other than that LOL, would stay again.

She belongs to the game

Room was ok but the employee behind the counter had amazing customer service

Absolutely nothing The staff was completely rude and obnoxious how they had my minor children be escorted all because the booking app had errors this morning and it still took my money . The staff should have contacted me the adult and they never did and the service was so rude and cursed at me for my child leaving towels for housekeeping to get in front of the door. The breakfast was always stale and taste horrible and the facility needs a whole new everything as the air conditioning was horrible in the rooms and they made up some bs excuse and moved me and my kids without permission or proper reason. Gave me the runaround for days then they waited til I was at work to move my kids. Completely unacceptable and unprofessional. If you are a single parent don’t come to this hotel the daily rates alone for the piece of shit rooms isn’t even what it should be priced at. Hated the entire time I had no choice one there and never again.

Off the freeway, spacious, CLEAN, and very friendly staff! Definitely found my new favorite hotel in the valley.

Friendly staff, quiet, clean rooms, plenty of parking, lots of places to eat nearby, easy access to Hwy.

Our reservation was cancelled at 6:00pm. Not sure why. No explanation. Was given.

Would stay here again

Not upto the mark

Everything was a nice experience for a one night stay the bathroom / bathtub was not upkept drain had a slow drain when we each took showers, not an experience we were looking forward too. It’s a quick fix but everything else was ok.

Gym was closed for the 2 days there.

Rooms were great. Clean smelling fresh. Bathrooms were cleaned as well. Had no issues whatsoever here. Front desk person who check me in was amazing. Very polite and seemed to enjoy their job. Quick and easy process. Would definitely recommend this hotel

I didnt eat breakfast. The room temp was fine.

Everything good

Helpful staff

Room very clean, quiet, great mattress

Clean room and nice staff

A/C wouldn’t work at night, had egg shells in our breakfast and the sheets had some stains

Breakfast was good

The room was great! The bed was amazing! The sheets and comforter were so soft I didn’t want to leave the bed to get up. The staff was super friendly and the location was very convenient.

I loved the hotel but the room did have a few flaws that I didn’t love and may be a concern. The ceiling above the tub was cracked so possible water problem. And a lot of hard water build up. There were a few hairs that weren’t mine but other than that it was a great stay. I would go there again. It has a a few good options for vending machines and snacks or stuff in general. Staff was very nice. Breakfast was perfect! I felt safe being alone, and I would be happy to bring my family there too!

Clean room and good breakfast selection.

Staff were amazing

Room smelled horrible, cigarette butt container was over flowing, ac did not work, room layout made no sense, bed was hard as hell..

polite and went quickly

Staff was so sweet. Room was very clean.

Clean room. Staff were very nice and were willing to help with anything. Also gave us ideas on things to do.

We loved the room; comfortable and spacious!

More options for breakfast

The room was clean, the front desk crew was excellent, and I slept well. Good value.

Lucas at the front desk was so friendly and exceeded expectations. Beds were a little hard but everything else was great. There’s snacks and drinks to purchase in site. Everything was clean and smelled nice. Was really great especially for being a very last minute booking on our part.

Staff was very nice

The neighborhood gets a little creepy after the sun goes down.

Clean room & great staff!

Waited for 10 minutes for someone to appear at the front desk. Other than that the stay was great.

Clean room, friendly courteous staff

Front desk personal was awesome and helpful. Rooms were spacious.

The only improvement I'd give is that the bed could be softer. Good amenities. Decent location. Quiet. Nice staff.

Great staff, friendly and helpful. The room was clean and comfortable.

Room- not enough towels, bathroom had bugs.

Breakfast & location were excellent. Nothing.

Clean

Customer service was great! I did have an issue with having tostay and eat breakfast at the very uninviting breakfast area. No TV for

Ron (sp?) was super nice & respectful, made a positive impact on my whole stay. The room was big, nice bed, quiet, only things I noticed was stained bath mat & hairs in tub & on shower curtain, rest of room was clean,

I had an excellent experience at this hotel. The staff were exceptionally courteous and attentive, the facilities were spotless, and the atmosphere was pleasantly quiet. I was genuinely impressed and will make this my preferred accommodation whenever I travel through Phoenix.

Great people

N/a

Clean rooms

Staff were kind and very helpful, facilities and room were clean, breakfast good.

Their breakfast is very good but they need to change the menu every now and then or they should have different menu like bacon or ham just saying

Clean room and amazing staff. Surprising extra was the laundry room.

I have to say the only true plus was how friendly Luke was when I first checked in. At the point of check in I had high hopes about my stay until I got to the room. First thing I noticed when walking into the hotel was it was clean however there is a strong order of cleaning product. Not sure exactly what it was but it was definitely overbearing. Once in our room the floors had not been vacuumed or swept and mopped. With a 1 year old who is constantly on the floor this was very upsetting. The sofa was disgusting, so dirty, cushions full of stains one side worse than the other so that tells me they just flipped it at one point instead of cleaning it. The sofa has no support you sink into it. There were no pillows or blankets for the sofa bed. The shower curtain barely touched the top of the tub so the floor was wet after we showered and once all of us were done showering the floor was completely soaked. I was told this room was one of their “updated” rooms and well I don’t see how it was. One thing I personally do not like in any hotel I book is adjoining rooms. There was nothing in the description that stated adjoining rooms or else I wouldn’t have booked this hotel. So, unfortunately, our neighbors were horrible. Around 2am they were so loud dropping things in the bathroom which is where the adjoining door was playing music loudly and that went on for a couple hours. I understand you can’t choose your neighbors but again it would’ve been nice to know about this during the booking process so I could’ve avoided it. At check out the girl at the front desk was not friendly at all. She would not provide me a receipt for our stay without the room keys. I told her we left them in the room as we always do after our stays and she stated they would email me the receipt once they find the keys! I asked for a print out of the receipt and she said they could not to give me one!!! It’s been 2 days since our check out and still no receipt. This is the first comfort inn that we have had any issues with in the past few years and in multiple cities.

Staff was very kind and helpful- especially Coolidge! He went above and beyond to answer my questions and give me maps and directions to so many places.

The room was fine however at one point a leak in the ceiling, that looked like a previous leak, re-started. Might want to look, fix, and then repair what was damaged. All else was good, especially the staff.

It was ok :)

Place is great, staff is friendly and rooms are quiet!

The room smells cigarette smoke.

Decent weekend stay. Property was clean, breakfast was good, typical egg, sausage, coffee, cereal, waffles — and not too crowded. Plenty space for free parking. Pool was gated and no towel (you have to ask). Check in and check out process definitely needs some improvement. Core check in hour only 1 person running the front desk. And core check out hour, nobody was manning the desk.

Very few options. Wait staff couldn't even speak English to help customers.

Staff was super nice n helpful to bad we found alive cockroaches in our room. And our room was supposed to be 85.00 total according to Expedia. We got charged 104.00 on top of 100 buck deposit that’s supposed to given bag when you leave. We still waiting. N when I told the staff at front desk I was told that sucks. N it’s not my problem. Won’t be staying there again.

Clean rooms. Good place

Everything was very good and nobody bothered me in my room. It was close to eating places and the room was very clean The staff was very friendly and let me check in a little bit early

Above average

Clean room and sheet.

The room was clean, staff was absolutely fantastic!

Luke and the entire staff were friendly and helpful during our short stay.

Had an issue with my room and they never bothered to try and help.

Clean, excellent staff and checkin.

We never went out to the hot tub

Cleaning equipment blocking hallways

It's very safe. Didn't use the gym

Parking was fine

My new regular when in Phoenix

Very pleasant front deak staff. Easy freeway acces and central location. Good value for the money.

I have no complaints. The staff was obsequious. The place was clean. I felt comfortable.

Clean room and staff is friendly ! Lots of parking and the breakfast was delicious

Great staff

Ample parking. The gentleman on the night staff was very welcoming. The gentleman on the morning staff during checkout was noticeably unwelcoming .

The General manager, Raj, and his Assistant Luke, were truly amazingly helpful.

Comfy bed, pillows can be better. Gym & pool was a bonus, but the pool needs a little bit of cleaning, treadmill & stationary bike needs maintenance. Also love the free breakfast, it's not replenished often, but there's other things available & appreciated. Thank You, will definitely stay here again if I'm in the country.

Everyone went the extra mile to make my stay exceptional.

My stay was just what I expected, clean, quite and friendly.

Excellent service keep up the good work

Check-in was easy and simple.

On the website It states there were 6 rooms with king beds left when we checked in we were given a double bed and told that’s all they had left. Either the employee was dishonest or the website .

Rooms were clean and the staff was amazing. Will be back when in az again !

Fast, easy check-in. Excellent customer service. Enjoyable stay.

There was a fire alarm, handled well

But didn't appreciate the fire alarm going off the morning of our departure and we were not informed on why, what the alarm was for. I had to call the front desk!

Great price, clean, quiet, great location for events at Rawhide.

Front desk check-in was friendly!

The front desk person was very nice, I checked in about 6 o’clock at night

Friendly staff

Clean room ,clean pool. Good breakfast

Excellent

Staff is always great. I am a regular here and it seems Luke always checks me in. He is great and so is the rest of the staff. Recommend this place for any aty

"

Rajah/ front desk host that welcomed me when i checked in, is the most professional, well mannered and attentive host. Thank you for being great and extending excellence in customer service! A rarity these days. Your lobby is amazing!! Certainly a home away from home in every sense.

Flickering lights probably from low voltage. Not enough outlet to run their devices like bedside lights and bedside clock.

Very pleasant. Room was clean. Staff was friendly.

Great customer service in the front desk! Very easy check-in process! Room was super clean and ready!

Very clean, safe environment, a very comfortable stay. I highly recommend this hotel. Everyone was also very friendly.

Cool

Very clean and quiet

This person is excellent character, ethics, morals. Hands down should be the process. Friendly, extremely helpful

The room and hallway really smelled.

The beds were very comfy, firm as we always love a firm beds

Breakfast was good

Property kept very clean, staff very nice and they serve breakfast.

Clean with very courteous staff!

My best friend and I needed a place to rest our heads for a night in Phoenix, and this place was a great choice with fair pricing. Staff were pleasant and responsive, room was clean, and the continental breakfast was good. Would recommend if you’re looking for a fairly priced room in a safe location

Great

Whole experience was very satisfying. Staff were exceptionally warm and helpful. Property was beautiful in all aspects. Will join the loyalty club based on this experience.

Amazing staff!

Man at the front desk went above and beyond to help me awesome staff

I like welcome from the staff and it's convenient location next to I-10 and good places to eat. Nice area and clean

I've stayed at pretty much every hotel in this area and this for the price was great. Clean, quiet and great AC. Breakfast was enough to get me by until lunch. Definitely staying again.

Every staff member has been pleasant. Cleaner and better kept than expected

The front desk person Zach is very helpful and understanding about my needs. Thank you.

Everything

My 2nd stay here, its good so far

Very clean and updated. Quiet location.

Was nice place 👌

Check in was good, nice clean room . I was worried about the freeway noise but our room was quiet even though we were on that side. The breakfast was good .

Easy to find and affordable

Staff was great and bed was very comfortable.

Comfortable beds and location close to freeway.

Returned from a 25 day trip and found my home flooded from a water leak, Booked a 1 night stayed that turned into 10 days. The owner/manager Lola , was exceptionally helpful and friendly. Luke the afternoon front desk clerk very helpful and Gabby who takes care of the morning breakfast was fantastic she kept everything clean and neat and she was very friendly and helful! I highly recommend stying there.

Great stay for what I paid for and owner was very stylish and confident love me a boss lady

Good

It was nice

The tub leaked and it was nice other that

Good stay

Very good

Is good but the firs day pool was durty

Friendly stuff and very clean room

Staff

Nice and clean. Loved the prices per night.

The management was confused on my room assignment, and abruptly knocked on my door and attempted to open my door without permission. The female Manager and the Front Desk staff questioned me for 5 minutes as to how I got into the room, and who checked me in. They were rude and aggressive. I immediately checked out and will never stay at that property again.

Rooms were very clean

The room had a bad smell

The room was filthy look like it was never cleaned the shower was clogged had to take a shower in dirty water room looked like it was never vacuumed or mopped I paid for a sweet and when I got there they gave me the regular room

Clean, quick check in, friendly staff.

Nice clean place with great staff

🙏🙏

I enjoyed the property and my stay. I will stay here again

It’s pretty

Clean

Everything is greàt

It was good. I would stay again.

Front desk staff was very personable. Room had an odd odor just on the cusp of disagreeable - could not discern what it was. Tub drain was clogged - shower water accumulated to lower calf level and took over an hour to fully drain out. Not sure the age of the hotel but this one seemed older and not nearly as nice as other Comfort Inns we’ve stayed at around the country. Beds were clean and comfortable. Breakfast offerings were lacking the quality offered by other hotels in this price range. I would choose a different hotel next time.

Room was good, quiet area close to everything, beds were firm

Attentive staff, great breakfast, great air conditioning and clean.

Very amicable and professional

My room was quiet, which I enjoyed. The room was clean, and the bed was comfortable. They have a free breakfast, which was ok. They offered eggs, and sausage patties. I saw danish and also juices, coffee, tea.

Terrieble manager to resolve issues

Great owners, very friendly each time they saw you during your trip. Hotel is older but rooms have been update and modernized.

Our stay was great!

Enjoyed the stay, great service.

The hotel was very nice and clean. The staff was so very friendly every time they saw me. I had daily housekeeping service which is very rare these days, so I enjoyed that ! I would definitely stay here again !

Nice, clean room. Very Friendly staff.

Nice place to stay! Worth thebmoney

Everything was great went site seeing and shopping

The only thing was hard was the toilet was too small & was hard for me to get up from it .air conditioner was great kept our room cool . We were so blessed to find a room . We were driving from Las Vegas at needed to find a place at 12:30 am . My husband was so tired of driving .

A/C's a bit noisy, but nice rooms and comfortable stay, with room care everyday, which is rare these days. Some other hotels I have been, are still stuck to Covid days, when service was not done in a daily base.

Very comfortable, safe, nice

Breakfast was good desk staff not very friendly or helpful. Seem I was a bother. Towel and sheet had stains

The property is very new. We were upgraded to a suite. The room is large and the bathroom is split so the sink is outside of the toilet/shower area. It was very clean. We were there one night so were unable to have breakfast. It looked like it would have been good since there were dishes for hot items.

Front desk clerk was no where to be found when I arrived for check in. After 20 mins the clerk comes out of a room fixing his pants. My stay was for four days. I checked out the next day. I have not received a confirmation from check out.