Quality Inn Cedar Park - Austin Northwest

Pool and breakfast Roaches!

Great location to eateries and shopping. Breakfast included. Comfortable beds and clean room. Second time at this location. Will book again.

Overall a good stay, clean room, good price, good location. Staff at the desk during check-in was sadly a person who clearly is being forced to work there. I would dare to say that maybe he is being exploited having to work there against his will. Maybe customer service is not his call in life.

Room was humid and smelled like dog

Room was humid and smelled like dog

Parking was easy. Breakfast seemed to end a little early, but it was all together good.

Yes there’s a lot of things one of them that pissed me off more as they did not give my deposit back. I’ve been waiting for a whole week.

Nice low key place!

Did not like the outside it was dirty !! The elevator buttons were duct taped on and did not work did not feel safe riding in the elevator up and down

Did not like the outside it was dirty !! The elevator buttons were duct taped on and did not work did not feel safe riding in the elevator up and down

When we got there. They wanted to change extra. I sent an email 24hr. To let us check in at 11am. That's most check in are. My son got murdered and I was on a budget. But they want to change extra after I sent an email. They said that the never got it. But still charge extra.

It was a good location When we got there. They wanted to change extra. I sent an email 24hr. To let us check in at 11am. That's most check in are. My son got murdered and I was on a budget. But they want to change extra after I sent an email. They said that the never got it. But still charge extra.

Everything is good

Great place to.dtay for.the.cost. plus site was clean staff were knowledgable and helpful and was not disturb e d.by.oth we r guest staying as ell

Therewas no parking

Parking problem, you won’t get parking and they tell go park somewhere in public parking, and they least bothered about customer.

Vending machines wouldn’t take dollar bills. Work out space had broken machines. Breakfast progressed from decent to no thanks. Back door was never locked. Laundry facilities were closed.

Good

Price was fair. They hardly had any breakfast items when we went down to get some breakfast. they where out of everything. no Syrup for the waffles. The waffle when it was done, the middle part was was not fully cooked and i could taste dough. My child could not eat cereal because they didn't have any Milk. food items the only thing they had was patties. (no eggs or sausage). No bread to toast, cream for the coffee or fruit either. We had to ask to get these items and they took long time to get. also rooms where not as clean. Very disappointed.

Price was fair. They hardly had any breakfast items when we went down to get some breakfast. they where out of everything. no Syrup for the waffles. The waffle when it was done, the middle part was was not fully cooked and i could taste dough. My child could not eat cereal because they didn't have any Milk. food items the only thing they had was patties. (no eggs or sausage). No bread to toast, cream for the coffee or fruit either. We had to ask to get these items and they took long time to get. also rooms where not as clean. Very disappointed.

Horrible place. I reserved a room a month and a half in advance for a handicap room. When i arrived I was checked into a normal room with out being notified of the change. When i address the front desk after 30 minutes of the lady on the phone in a foreign language. I was told that my room was out of order. I'm disabled with one leg and in a wheelchair the room was tight and bathroom almost impossible for me to use. Front desk didn't offer anything.

Clean. No housekeeping unless asked. This was not clear at checkin. Also who dies that? This is not normal.

Yes! The Stay Was Great! And The Parking Was Great And So Was The Staff! I Would Recommend This Motel To Others!!!! Thanks! Quality Inn

One live insect found in bathroom tub.

One live insect found in bathroom tub.

Exceptional

Easy check-in, friendly staff, clean room, great location

Easy check-in, friendly staff, clean room, great location

Good location, good value, quiet Quiet, clean, good breakfast. Comfortable bed.

Good location, good value, quiet Quiet, clean, good breakfast. Comfortable bed.

There was a small leak in the shower head.

The breakfast was very good and fresh. Room was clean but could have used the proper number of bath towels needed for amount of people in room. Had to ask for more, I specifically asked before booking if pool was open and told YES. When we arrived, we were told it was closed and had been for a week already. Very disappointed for grandson. The coffee in breakfast area was horrible. Everyone was complaining. The machine made it so strong that you had to add 1/2 water to it to make it somewhat normal strength. Staff response to complaints were "JUST ADD WATER TO IT!"

Room was clean. Halls were clean. Breakfast was hot and tasty.

Room was clean. Halls were clean. Breakfast was hot and tasty.

When I booked the room, the description said 1 king, 2 queens and a twin. Upon arrival, I find out it’s just two queens. I should have known that was too good to be true.

Very poor

Great location. Walking distance to food etc

Great location. Walking distance to food etc

Great price and location

Great price and location

Good

It’s wonderful !

It’s wonderful !

Advertised wi-fi but did not have it

Advertised wi-fi but did not have it

The room is a bit run down and the staff is courteous and professional.

The room is a bit run down and the staff is courteous and professional.

didn't have breakfast

didn't have breakfast

Good nothing

Good nothing

The beds were comfortable. The breakfast was pretty standard (fewer options than other hotels). The coffee bar had no fluff- powdered creamer with sweeteners. This only mattered because I had to be up super early and needed the caffeine. I am not a coffee lover and need it flavored.

The beds were comfortable. The breakfast was pretty standard (fewer options than other hotels). The coffee bar had no fluff- powdered creamer with sweeteners. This only mattered because I had to be up super early and needed the caffeine. I am not a coffee lover and need it flavored.

The room was clean and the shower was great water pressure and hot water great. Your breakfast choose was very disappointing I have had better. And you had no coffee was very sad about that. The hair dryer in the room did not work.

The room was clean and the shower was great water pressure and hot water great. Your breakfast choose was very disappointing I have had better. And you had no coffee was very sad about that. The hair dryer in the room did not work.

The pillows on the beds were the size of throw pillows. The sofa bed was literally broken, the feet wouldn't stay up and springs were poking through (room 200). Paint peeling and cracks in the ceiling. At 430 in the morning guests were allowed to let adults and a baby scream in the hallway for 15 minutes. When I called the front desk to report the issue I was told "they should settle down soon". I woke up with strange bites (not bedbug) on my back that have taken a week to heal. The coffee in the lobby in undrinkable and we didn't even attempt to eat the breakfast.

The pillows on the beds were the size of throw pillows. The sofa bed was literally broken, the feet wouldn't stay up and springs were poking through (room 200). Paint peeling and cracks in the ceiling. At 430 in the morning guests were allowed to let adults and a baby scream in the hallway for 15 minutes. When I called the front desk to report the issue I was told "they should settle down soon". I woke up with strange bites (not bedbug) on my back that have taken a week to heal. The coffee in the lobby in undrinkable and we didn't even attempt to eat the breakfast.

Took more than 5 min for a worker to come out. Wasnt greeted but simply said "reservation? Asked for ID and told me room number w card. Breakfast was meh

Took more than 5 min for a worker to come out. Wasnt greeted but simply said "reservation? Asked for ID and told me room number w card. Breakfast was meh

Good

This was the first hotel which made me feel the need to check for bedbugs. The room smelt like mildew. The coffee pot was in the bathroom. The overall feel was so dirty. The front desk was “away for service” when we went to check out.

This was the first hotel which made me feel the need to check for bedbugs. The room smelt like mildew. The coffee pot was in the bathroom. The overall feel was so dirty. The front desk was “away for service” when we went to check out.

The room was nice but the hotel as a whole needs a facelift.

The room was nice but the hotel as a whole needs a facelift.

Clean Room was not ready at 3:00 pm. We had to leave and come back

Clean space, helpful staff, and a good breakfast.

Clean space, helpful staff, and a good breakfast.

Functional. Served a purpose, but wouldn’t stay again. Pool not available fud to maintenance & you pay for what you get. Budget hotel with budget amenities

Functional. Served a purpose, but wouldn’t stay again. Pool not available fud to maintenance & you pay for what you get. Budget hotel with budget amenities

There was a shortage of breakfast items. The first day, there was no eggs, sausage or bread for toast (at 8:00 am). The rest of the stay there was eggs. One day, there was 1 breakfast bar. The rest of the stay, there was none.

There was a shortage of breakfast items. The first day, there was no eggs, sausage or bread for toast (at 8:00 am). The rest of the stay there was eggs. One day, there was 1 breakfast bar. The rest of the stay, there was none.

Clean and quiet. Breakfast wasn’t very good but we were happy with the rest.

Clean and quiet. Breakfast wasn’t very good but we were happy with the rest.

It was fine. Attended a local concert with a friend.

It was fine. Attended a local concert with a friend.

Good location!

Good location!

Friendly staff. Clean room. Quiet. No carpet in guest room. Sink cracked. Insufficient hand towels (1). Only available luggage cart had a bad wheel. Tub/shower drain was slow.

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Shower floor is very slippery, my partner fell! Bathroom felt a little dirty overall.

The room was great, my only "complaint" was the breakfast which was OK but missed a few things i would have liked. I usually have yogurt, a banana and wheat bread for breakfast. Today.. there was only plain white bread for toast, no Bagels or wheat bread; there were apples only, no bananas or other fruit available; and no yogurt.. As i said, OK but only needs a few additions to make it awesome!

The room was great, my only "complaint" was the breakfast which was OK but missed a few things i would have liked. I usually have yogurt, a banana and wheat bread for breakfast. Today.. there was only plain white bread for toast, no Bagels or wheat bread; there were apples only, no bananas or other fruit available; and no yogurt.. As i said, OK but only needs a few additions to make it awesome!

Hotel was fine, but the key cards are constantly deactivated, so you are having to go to the front desk daily to get it fixed, which is a bit annoying. Also, stayed 8 nights and requested housekeeping one time and they did not come.

Hotel was fine, but the key cards are constantly deactivated, so you are having to go to the front desk daily to get it fixed, which is a bit annoying. Also, stayed 8 nights and requested housekeeping one time and they did not come.

good service

good service

Pool was out of order . Was cracked . Seems like its been like that for a while

Pool was out of order . Was cracked . Seems like its been like that for a while

But breakfast was great.

But breakfast was great.

Staff is always very nice!

Staff is always very nice!

Over all great

Over all great

The pool wasnt available to use and there was so prior notice

The pool wasnt available to use and there was so prior notice

Check in to dark stuffy lobby that looks nothing like pics. we can 4 hrs to help with flood rescue and relief time in leander. after long days and night we only wanted clean bed and feel safe. doors are never locked. i saw same people in parking for 2 days in and out using bathroom/littering but not staying in hotel. i ask sweet lady at front desk (this was friday 11th) when doors get locked as me and son are in and out sorting and working in car on our donations and flood work stops for next day . this is not ok. i have pictures of the stained walls and disgusting globs of whatever bodily fluids. I’m not gonna talk about mattress but pics of them is enough. two times i went to talk to someone at desk . empty. we waited 10 mins at front desk at 12:30am to check out early. The sleeping guy at desk ask for card, never if asking of stay or way we are leaving. i called tonight and was literally laughed at by Gustavo when i told him that we felt unsafe. we checked out several hrs early and stayed in car close to our volunteer site before being evacuated. originally i called tonight to see how long it took to receive my invoice after quality inns property manger “approves” it. i told him first thing “i know yall are not booking.com” but i am wondering how long does this take to receive” i immediately got interrupted as Gustavo says,”yea we aren’t with booking.com” that was the first thing that i said to Gustavo. this was a simple question and i simply wanted a invoice for my own record keeping. i am not happy now and i am needing to get a call back in regards to #1 review of your safety policies for guest #2 get an invoice #3 and now some form of compensation doors open all night-safety issue!!! stains everywhere in room!!! loitering in parking front desk rude (minus lady at check-in ) chairs in room are so so dirty smells tv never works smoke detector in room 220 chirp at night

It's a lower-end hotel chain, so the hotel looks and feels like a 3-star but I found this particular hotel in Cedar Park to be quite nice. I consider it good value for the money. The hotel is clean, has acceptable service levels and in a safe neighborhood. Staff was friendly for the most part, and they have 24x7 coffee available in the lobby. Beds were comfortable and A/C was cool and all the plumbing in the bathroom was clean, modern and working. it was all fine, no complaints

Horrible coffee

can't say.

Got bitten by bed bugs

Side door latch and handle really broken needs repair asap for security! Very small bulbs in bedside lamps☹️

Room was dirty, couch had beer bottle cap in the pull out bed and the sheets smelled bad. They also didnt refund me the deposit theyre suppose to give back and are very rude when you call to ask about it.

Room was dirty, couch had beer bottle cap in the pull out bed and the sheets smelled bad. They also didnt refund me the deposit theyre suppose to give back and are very rude when you call to ask about it.

Nice

Nice

Clean hotel located close to shopping and family

Clean hotel located close to shopping and family

Standard hotel clean and friendly staff

Standard hotel clean and friendly staff

Clean room nice people

Clean room nice people

The people were helpful and friendly but the facility is showing its age. Breakfast was sub par to say the least.

The people were helpful and friendly but the facility is showing its age. Breakfast was sub par to say the least.

Place was nice & clean

Place was nice & clean

Clean room

Clean room

Toilet ran all night, walls paper thin, dresser drawers wouldn’t stay shut, hair dryer didn’t work, pillow cases missing, ice bucket found on the floor.

Toilet ran all night, walls paper thin, dresser drawers wouldn’t stay shut, hair dryer didn’t work, pillow cases missing, ice bucket found on the floor.

Bathroom supplies were poor

Bathroom supplies were poor

Easy to move around ....but i suggest clearer signs

Easy to move around ....but i suggest clearer signs

Breakfast didn’t have a lot of options (I need more protein than was available), I suggest a make-your-own-eggs option. The beds were comfortable, everything was clean. The parking lot was a little cramped at times but not bad, the red curbs and markings of “don’t park here” (which looked old) didn’t make it any easier.

Breakfast didn’t have a lot of options (I need more protein than was available), I suggest a make-your-own-eggs option. The beds were comfortable, everything was clean. The parking lot was a little cramped at times but not bad, the red curbs and markings of “don’t park here” (which looked old) didn’t make it any easier.

I would have given it 5 stars but the guy at check in was super unfriendly. He didn't even say "hello." He seemed annoyed that we were there interrupting whatever it was he was doing. After check in we never saw anyone working the check in desk. Lobby is a ghost town.

I would have given it 5 stars but the guy at check in was super unfriendly. He didn't even say "hello." He seemed annoyed that we were there interrupting whatever it was he was doing. After check in we never saw anyone working the check in desk. Lobby is a ghost town.

Quiet and clean space

Quiet and clean space

My stay got cut. Short because of illness. So I was only charged one night. The management was great in helping me out.

My stay got cut. Short because of illness. So I was only charged one night. The management was great in helping me out.

Nice clean room a d friendly hotel staff.

Nice clean room a d friendly hotel staff.

Great stay

Great stay

The service at the front desk was excellent. The building was okay and the area where the hotel was located was good. The room and bathroom were okay, they were kind of old but looked clean. The sheets had a bleach smell, and the bed area was not completely clean, I spotted dirt by the bed. I was very concerned about a back door that stayed completely unsecured all night long. The lock did not work as it was supposed to be locked so guests with a room card could access to open it from outside.

The service at the front desk was excellent. The building was okay and the area where the hotel was located was good. The room and bathroom were okay, they were kind of old but looked clean. The sheets had a bleach smell, and the bed area was not completely clean, I spotted dirt by the bed. I was very concerned about a back door that stayed completely unsecured all night long. The lock did not work as it was supposed to be locked so guests with a room card could access to open it from outside.

Great stay. Had no issue there.

Great stay. Had no issue there.

Is was horrible i would like a full refund i couldnt even get clean towels unless we turned in the old towels. Room service was only by request.. The breakfast was microwaved eugh eggs runny. One of the doors didnt lock the pictures are old from the site. ROACH on the wall beds where hard blankets where so thin air freshner in hall only the rooms smelled old !!!!! NEVER NEVER AGAIN!!!!!!

Is was horrible i would like a full refund i couldnt even get clean towels unless we turned in the old towels. Room service was only by request.. The breakfast was microwaved eugh eggs runny. One of the doors didnt lock the pictures are old from the site. ROACH on the wall beds where hard blankets where so thin air freshner in hall only the rooms smelled old !!!!! NEVER NEVER AGAIN!!!!!!

Didnt have conditioner in the shower, had to go to the front desk to get it replaced. The air filters in the ac unit were disgusting

Didnt have conditioner in the shower, had to go to the front desk to get it replaced. The air filters in the ac unit were disgusting

Great stay

Great stay

It was reasonably priced with friendly staff. The shower ceiling had water stains & some mold. The room doors & trim need fresh paint. The daily breakfast was an added plus.

It was reasonably priced with friendly staff. The shower ceiling had water stains & some mold. The room doors & trim need fresh paint. The daily breakfast was an added plus.

We enjoy It and feel like home. Great experience.

We enjoy It and feel like home. Great experience.

I just wanted to mention that everything was fine except that the room did smell a little bit like mold.

I just wanted to mention that everything was fine except that the room did smell a little bit like mold.

Staff was busy so she was not to friendly and the breakfast was horrible coffee was over brewed.

Staff was busy so she was not to friendly and the breakfast was horrible coffee was over brewed.

We were very pleased with the size of the room, the comfort of the beds, shower water pressure, and breakfast i

We were very pleased with the size of the room, the comfort of the beds, shower water pressure, and breakfast i

nice place

nice place

At breakfast…no eggs, no meat, toaster did not toast, no cranberry juice, decaf coffee was like sludge, … Tile in room was filthy (left my feet black from walking barefoot on it)…Bed (bottom sheet kept coming off)…

At breakfast…no eggs, no meat, toaster did not toast, no cranberry juice, decaf coffee was like sludge, … Tile in room was filthy (left my feet black from walking barefoot on it)…Bed (bottom sheet kept coming off)…

The shower faucet and shower head are both loose. It wasn't a problem, I just wanted to inform.

The shower faucet and shower head are both loose. It wasn't a problem, I just wanted to inform.

Only thing was that the pool was not available.

Only thing was that the pool was not available.

We were there for one night and it was great for the price. It was clean, quiet and close to restaurants and shopping.

We were there for one night and it was great for the price. It was clean, quiet and close to restaurants and shopping.

The building had a stale, dank smell. The room did not feel clean, especially the bathroom. The towels were visibly worn and frayed, and most were a dingy yellow color - no longer white. The sheets were in similarly bad condition. The registration desk staff was not friendly, I can honestly say I did not get one smile from them during our five night stay. The cleaning staff was friendly and accommodating. They went out of their way to meet our needs.

The building had a stale, dank smell. The room did not feel clean, especially the bathroom. The towels were visibly worn and frayed, and most were a dingy yellow color - no longer white. The sheets were in similarly bad condition. The registration desk staff was not friendly, I can honestly say I did not get one smile from them during our five night stay. The cleaning staff was friendly and accommodating. They went out of their way to meet our needs.

Beds were very comfortable. Great place to stay. Would definitely return.

Beds were very comfortable. Great place to stay. Would definitely return.

I booked a room for 5 people. The property was in a nice quiet neighborhood. Our room had a funny odor when we walked in. The pullout couch was dirty and it had no sheet. The restroom didn’t lock at all. The breakfast was very basic. We only had two towels. When we asked for 3 more we were told we needed to bring the dirty ones back. There was also an incident with an employee that was on a personal call while people were waiting to check out. Other than that it was ok.

I booked a room for 5 people. The property was in a nice quiet neighborhood. Our room had a funny odor when we walked in. The pullout couch was dirty and it had no sheet. The restroom didn’t lock at all. The breakfast was very basic. We only had two towels. When we asked for 3 more we were told we needed to bring the dirty ones back. There was also an incident with an employee that was on a personal call while people were waiting to check out. Other than that it was ok.

In the room there was poor lighting, stretched-out elastic on both mattress pad covers and bottom sheets, a one-legged broken-down ironing board, the sink faucet was so loose it was difficult to regulate the temperature, and the toilet paper holder was about to fall off the front of the counter. In the gym the treadmill didn't work even though we had called within 2 hours of our check-in and was told that it did, and the TV there didn't work either. No Hallmark channel. No fresh fruit at breakfast.

In the room there was poor lighting, stretched-out elastic on both mattress pad covers and bottom sheets, a one-legged broken-down ironing board, the sink faucet was so loose it was difficult to regulate the temperature, and the toilet paper holder was about to fall off the front of the counter. In the gym the treadmill didn't work even though we had called within 2 hours of our check-in and was told that it did, and the TV there didn't work either. No Hallmark channel. No fresh fruit at breakfast.

Great hotel

Great hotel

Best breakfast services, Thanks.

Best breakfast services, Thanks.

Staff was great. Breakfast was good. Certain items in room were in ill repair.

Staff was great. Breakfast was good. Certain items in room were in ill repair.

AC was off in room and didn’t cool down until late night early morning

AC was off in room and didn’t cool down until late night early morning

Breakfast was awful!! So called “coffee” was like crank case oil. Totally undrinkable. Eggs cold, only a couple of slices of bread and then hunt for the toaster, etc. Avoided it totally on our second morning, went to IHOP and had real coffee and food.

Breakfast was awful!! So called “coffee” was like crank case oil. Totally undrinkable. Eggs cold, only a couple of slices of bread and then hunt for the toaster, etc. Avoided it totally on our second morning, went to IHOP and had real coffee and food.

Upon check-in and during my 2-night stay, the staff (front desk, cleaning staff) were not friendly. I was never greeted, though I spoke to them when checking-in and in passing. When we first got into our room, there were 3 take-out plates of food (presumably left by the last guests) in the mini fridge. There were small bugs in bathroom and the continental breakfast was subpar. The last straw was the cricket I discovered in my sons' hotel bed! I was waking up my younger son when I saw the live cricket walking under his armpit! When I reported the insect to the front desk receptionist and showed her the picture from my phone, she asked me if I "left the window open." I responded, "In this Texas heat? No, I did not leave the window open!" No sense of customer service, bugs in the room, and trash was left in the room. If I could rate this hotel with zero stars, I would.

Upon check-in and during my 2-night stay, the staff (front desk, cleaning staff) were not friendly. I was never greeted, though I spoke to them when checking-in and in passing. When we first got into our room, there were 3 take-out plates of food (presumably left by the last guests) in the mini fridge. There were small bugs in bathroom and the continental breakfast was subpar. The last straw was the cricket I discovered in my sons' hotel bed! I was waking up my younger son when I saw the live cricket walking under his armpit! When I reported the insect to the front desk receptionist and showed her the picture from my phone, she asked me if I "left the window open." I responded, "In this Texas heat? No, I did not leave the window open!" No sense of customer service, bugs in the room, and trash was left in the room. If I could rate this hotel with zero stars, I would.

One room had roaches and spiders in it

One room had roaches and spiders in it

I hardly ever leave bad reviews, but this place warrants a warning for future guests. The property looks NOTHING like the website puctures, it is run down. Our room was dirty and musty. The AC felt more like an evaporate cooler. There were broken tiles in the bathroom, the sink barely drained, and the toilet was wobbly. The pool was locked at 845 pm even though posted hrs are 10-10. The breakfast was a joke. Juice was watered down, barely any assortment of food, and when my husband was in there making his waffle the staff put away all of the utensils and plates, so we had no forks. Staff was rude, housekerpung tried to bardge in 2 hrs before checkout even though we were still in the room with the do not disturb sign on the door. If I could give ZERO stars, I would. Avoid this place at all costs. I just pray we didn't catch bedbugs from this place.

I hardly ever leave bad reviews, but this place warrants a warning for future guests. The property looks NOTHING like the website puctures, it is run down. Our room was dirty and musty. The AC felt more like an evaporate cooler. There were broken tiles in the bathroom, the sink barely drained, and the toilet was wobbly. The pool was locked at 845 pm even though posted hrs are 10-10. The breakfast was a joke. Juice was watered down, barely any assortment of food, and when my husband was in there making his waffle the staff put away all of the utensils and plates, so we had no forks. Staff was rude, housekerpung tried to bardge in 2 hrs before checkout even though we were still in the room with the do not disturb sign on the door. If I could give ZERO stars, I would. Avoid this place at all costs. I just pray we didn't catch bedbugs from this place.

I always stay at the Quality Inn because I loved it everywhere. This time the front desk clerk was no where to be found and she was rude and UNFRIENDLY. I almost went somewhere else.

I always stay at the Quality Inn because I loved it everywhere. This time the front desk clerk was no where to be found and she was rude and UNFRIENDLY. I almost went somewhere else.

Breakfast was bad!!! Not ready early… very sparse… white bread only..waffles, sausage , watery eggs or “egg” pieces.. etc No fruit or yogurt. Will not stay here again!!!!

Breakfast was bad!!! Not ready early… very sparse… white bread only..waffles, sausage , watery eggs or “egg” pieces.. etc No fruit or yogurt. Will not stay here again!!!!

Stayed overnight to take train from Cedar Park to Burnet with our grandkids. Quality Inn was basically across the street from the depot so an excellent local. Many nearby restaurants for evening meal. Complimentary breakfast was not outstanding but filled us up.

Stayed overnight to take train from Cedar Park to Burnet with our grandkids. Quality Inn was basically across the street from the depot so an excellent local. Many nearby restaurants for evening meal. Complimentary breakfast was not outstanding but filled us up.

Upon arrival the hotel is not very welcoming. The check in lady was not welcoming as well. The room was comfortable and clean, everything worked. They could have provided more big towels but overall inside of room was good. The breakfast was horrible. The eggs were nasty and watery, the apple juice tasted like water and the waffle maker did not work right. Half of the waffle was hard, the other half disintegrated (idk how else to describe it).

Upon arrival the hotel is not very welcoming. The check in lady was not welcoming as well. The room was comfortable and clean, everything worked. They could have provided more big towels but overall inside of room was good. The breakfast was horrible. The eggs were nasty and watery, the apple juice tasted like water and the waffle maker did not work right. Half of the waffle was hard, the other half disintegrated (idk how else to describe it).

Our first room that we were given was not even clean.. moved to new room that was not what we originally booked and should have cost less had a couple roaches and a cricket in it.. bathroom sounded like a hurricane was about to happen when you turned it on.. not to mention the man that sat outside the room in the common area talking on his phone loud and late into the night

Our first room that we were given was not even clean.. moved to new room that was not what we originally booked and should have cost less had a couple roaches and a cricket in it.. bathroom sounded like a hurricane was about to happen when you turned it on.. not to mention the man that sat outside the room in the common area talking on his phone loud and late into the night

Clean, smelled nice, friendly staff

Clean, smelled nice, friendly staff

Clean comfortable beds , very friendly staff, breakfast was ok

Clean comfortable beds , very friendly staff, breakfast was ok

The breakfast was a little lacking on some days. Great area. Easy enough in and out. Close to other amenities.

The breakfast was a little lacking on some days. Great area. Easy enough in and out. Close to other amenities.

very clean

very clean

The hotel needs too many finished. It is a poor condition

The hotel needs too many finished. It is a poor condition

Great rooms with a nice layout. Pool area and conveniently located

Great rooms with a nice layout. Pool area and conveniently located

This hotel has seen better days. You don't have to look hard to see signs that it's coming apart. It was adequate, but doesn't really deserve "Quality" as part of its name. However, or biggest complaint is that we called ahead of time to ask if the hotel had a crib or playpen type thing for our infant daughter to sleep in. We were told yes at that time. When we arrived, that turned out to not be the case. We ended up buying one at the nearby Walmart; but since we couldn't take it home on the plane, we left it for the hotel to use with future guests. We hope it gets used for that purpose.

This hotel has seen better days. You don't have to look hard to see signs that it's coming apart. It was adequate, but doesn't really deserve "Quality" as part of its name. However, or biggest complaint is that we called ahead of time to ask if the hotel had a crib or playpen type thing for our infant daughter to sleep in. We were told yes at that time. When we arrived, that turned out to not be the case. We ended up buying one at the nearby Walmart; but since we couldn't take it home on the plane, we left it for the hotel to use with future guests. We hope it gets used for that purpose.

Quiet and peaceful

Quiet and peaceful

Place was really clean , standard rooms , no issues with noise during the night !

Place was really clean , standard rooms , no issues with noise during the night !

You can hear everybody talk and watching tv

You can hear everybody talk and watching tv

Bad service

Bad service

We checked in nobody was in the front, we had to wait a while for someone to come up to the front desk. When we check in the room was dirty so we had to wait. Never had breakfast, even when we woke up early breakfast was gone and would not serve.

We checked in nobody was in the front, we had to wait a while for someone to come up to the front desk. When we check in the room was dirty so we had to wait. Never had breakfast, even when we woke up early breakfast was gone and would not serve.

Staff was very helpful and kind. Everything was clean. Place was quiet. Location is next to a railroad track, with runs all through the night, the bells qnd horn could be heard but not so much the train passing. The wifi speed was slow probably due to everyone utilizing. I have T-mobile and the cell service was crappy, I could hardly get a signal. Overall the stay was great.

The hotel is old, dirty and terrible service from the front desk staff

The place is old, dirty, towels with holes and stains. And the front office staff the worst

Very thin walls. I had to listen to a man on one side of my room snoring and on the other side a man coughing all night long. Lobby was dingy Room was clean although fan in bathroom was extremely loud

Lovely, restful stay. 5 stars. Thank you!

Not impressed with service, bathroom sink and toilet not working properly, breakfast was not great

So I went on Expedia for my trip and booked a hotel here, I called to confirm and they never had my reservation so I call Expedia and they get told the same thing. I get relocated to a new hotel with no extra charge supposedly but then I wake up the next day with 2 charges of $85.34 for this hotel that I didn’t even stay at and that states I was not in their system. When I called Expedia to get my money they call the property and they are unable to do anything so I had to call my bank and I am yet to receive a refund for money on a place I did not even stay at!

The hotel was nice and clean

I accidentally got the dates wrong for my reservation and when i called them to change it they were unwilling to help and refused to give me a refund despite me not staying there. I then called back the next day to speak to the manager who they assured me would be there and would be able to fix my issue and she again wasn’t there. They assured me that she would be calling me Monday and here we are still no call and no resolution to my my refund.

The guy at check-in "announced" my room number loudly with several guests (men) standing just behind me in the lobby. Not good ! The coffeemaker did not work in the room. The bedding appeared clean, minus the comfort, but the room in general felt old. It is VERY loud at that location as it is next to the highway and railroad tracks. That was my undersight.

The bed was AWESOME but there was a company of workers staying there and they took up a large portion of the small parking lot parking their trailers in it!

It was nice, quiet and good location.

The way I was greeted when walk into the place

The biggest issue was that 9:08 am (well before checkout) the same person who checked us in opened the door to our room. He didn’t knock or announce himself and if he had been 90 seconds sooner I would have been undressed. (My niece had gone to get coffee so the extra lock wasn’t locked) He said he was “just checking if we were still there, for housekeeping “ . I would not recommend this place to anyone, especially women

on Sunday the 2 gentlemen in the morning were very creepy they stared at people. their interaction with people was abrupt and unfriendly.

Amazing beautiful place to stay love the staff

The place is showing signs of being run down. I have stayed at this property multiple times in the past. Granted it has been a year since my last stay. It has gotten run down. It seems like they are doing the bare minimum in repairs. The toilet was 3 different shade of white and wobbled. Only 2 towels in a room that sleeps 4. The side door mechanism fell apart while using. The air conditioning barely worked. Thank goodness a cold front blew in and really didn’t need much ac. For 4 dollars more I could have stayed at a Hilton. I was familiar with and had good experiences in the past here. I will not be staying again.

in town for University soccer game.

The staff is quite gracious. I know a number of hotels are short-staffed right now. I’m not sure what happened with housekeeping, but the long story short is that the front desk clerk and I changed the bed sheets in the evening before I slept because there was apparently an egregious oversight between guests. She was extremely apologetic. When I came at noon, there was a different clerk there who walked outside with me in the summer heat to make sure I knew where to park the truck I was driving. He was very helpful.

all good

Good

Pros: Convenient place Cons: Horrible breakfast, Facility needs an update, One of the staff members made us feel uncomfortable.

When I stay at a hotel I expect the AC to work great and we had it at the lowest degree possible and high because it was hot and hoped it would cool. We slept with no blankets in order to keep from sweating and be able to sleep. We were in room 122!

Absolute worst stay I have ever had at a Quality Inn. Do yourself a favor and stay somewhere else. This place is disgusting. We only lasted one night out of a multiple night reservation.

The front desk personnel after the initial person were either not at the desk, hard to understand, or accomodating but not pro-active in helping solve the issues without a great deal of prodding. The rooms and hotel overall are clean. The hotel is extremely convenient to shopping and major roadways. Great dining and shopping nearby. Having a microwave and mini-fridge in the room made the HEB grocery store across the street a huge plus. We will be staying here again.

Spacious room. Comfortable bed. didn’t have ac on/fan on always option so it would shut off at night and get warm. We had it set to coldest to keep it running but it wouldn’t stay on so it was slightly uncomfortable to sleep. Would prefer a fan at least. Toilet had black ring in bowl and anti-slip stripes in tub looked dirty but I tried cleaning it and it wouldn’t come off. Probably could use a good bleach job. Breakfast was meh…sausage wasn’t browned and eggs were spongy cakes (other options were toast, granola bars and yogurt, apples, waffles and juices/coffee. Nice shopping area nearby. Police dept behind property (across a field and large parking lot so it’s not noisy). Would stay again, for the price, but might bring a fan. Major complaint was AC at night and went to breakfast the next day and both our cards had been deactivated and still had several hours until checkout. That was frustrating. Their excuse was it does that if phones are near cards but neither of us had them remotely close to our phones.

Great service and easy stay.

I could not understand what the desk clerk was saying. I told her I could not understand what she was saying but she made no effort to speak louder. The credit card reader would not accept two different credit cards. Those two cards worked everywhere we went going to and from the motel on our travels.

Hairs on the toilet and in the shower. But I didn't take a shower because I had used bar soap and zero towels. Sink had hair and tooth paste spit on the counter.

Breakfast was good, clean hotel.