Hampton Inn Raleigh/Cary

It is good.. p/p place..

Staff was great, check in easy, bed comfortable, great stay.

Listed reservation for three. Only had two towels. Took awhile to get another towel. Pull out couch came with no sheets. They were delivered promptly.

Clean. Convenient location to downtown. Very polite staff. Property is old and could probably stand a facelift.

Buen precio y buen servicio

M

This hotel is in a major need of a full renovation, to many to list

I think breakfast could have been better Maybe some potatoes, biscuits and gravy

Stay was ok. La Quinta is better, will stay there going forward

This Hampton is in a great location and was clean, but the property is not new and shows its age. Staff was nice and shower and bed were both good.

Good

Breakfast was excellent..room clean but the carpet had a foul smell..i suggest they get rid of carpets..staffs were friendly...

The toilet in the bathroom had not been cleaned. Staff was very abrupt and unaccomadating.

Location was ok for what I needed The toilet was broken, breakfast dry. Hotel was dirty. i should have been there 3 night, left after one and boked another hotel.

Great central location,

Also, since this was a pet friendly hotel (we didn't have one) there was a slight "pet" odor on the floor. Staff was courteous and good. Parking was safe - well lit.

Great place to stay, staff very friendly

Good hotel room for a 4 day weekend.

Have always stayed at a Hampton but we were disappointed with the condition of this one. I can’t say it was dirty but it was so dated and showed signs of wear everywhere you looked. Hamptons are not cheap hotels and I expect more for my money.

Breakfast was mediocre. No plates just small bowls to put food in. Carpet was old and worn. Not what I expected when staying with Hampton Inn.

The Hotel is in tired condition. I really could use a facelift. Rugs were worn, the rom was clean but this was the worst hotel mattress I have ever slept on. The Television could use more than the limited Direct channels and the guide was slow and not the best. There was no maid service and the only thing they did was empty the basket and bring in new towels. the last day there was no bathmat. Hotel breakfast was adequate, the woman in charge was delightful. The price was decent and was just what I needed compared to other hotels I checked out.

Very disappointed with dumpy stinky lobby that reeks of smoke and dinginess. Never expected such poor experience at a Hampton Inn. I made the reservation for my out of state guest and I was embarrassed to put her in this hotel. So I cancelled the rest of her stay and moved her to another hotel. It was a motel experience.. eewww..

It was clean enough, but could use some updating. Worn seats, carpet.

Close to the venue where we attended a wedding. Quick check in and check out. Professional staff. Clean facility.

Front desk agent was both friendly and helpful. My request for a close room was granted and my check in was quick and done so with a smilem

Superb

The property is a bit worn but staff mentioned it was due for renovation soon. Staff was very friendly and helpful, breakfast was good (standard hotel) and clean,

Location, friendly staff. Needs to be updated.

Location, friendly staff. Needs to be updated.

It was a great breakfast and very safe area

Only stayed for 2 days, nonetheless staff, breakfast and room was up to par.

Nice hotel

carpet in halls could use updating...

Exceptional

Breakfast was good. Coffee after 12pm lukewarm, cold by the evening. But great cookies...

Breakfast wasn’t extraordinary. It’s your basic scrambled eggs and sausage patties, cereals, bagels and muffins. Let’s not forget the waffle maker! I think there’s room for improvements. Overall stay was satisfactory. I would stay here again if I was in the area.

The room is dirty. The toilet water couldn't stop running and makes a lot of noise. It makes me hard to sleep.

Room was clean, staff very helpful. Breakfast wasn’t bad for typical hotel fare.

Easy to access. The AC in the room didn’t work, but luckily it wasn’t hot out. The hotel is very dated. Very. Peeling paint on the doors, old door knobs, just needs some TLC.

The AC in the room didn’t work, but luckily it wasn’t hot out. The hotel is very dated. Very. Peeling paint on the doors, old door knobs, just needs some TLC.

Nothing

It was a very comfortable room and i enjoyed the breakfast Nothing

Exceptional

The breakfast was okay but the toilet in my foom was horrible. Nice Mexican restaurant across the street . The staff upfront was nice friendly people but the hotel needs updated.

Parking was excellent.

All really nice!

Great stay

I received the closest room possible by request and all staff was professional and helpful.the room was clean and breakfast was perfect.

Everything was good for us.

Staff is excellent and very friendly. On the whole the hotel needs a lot of maintenance and a remodel!

It was okay.

Excellent staff and their service. Room clean and very nice breakfast. I am very satisfied with all!

Scones were too sweet, but that’s a minor issue!

Took awhile to check in. No one at desk

Perfect stay. Definitely be staying at Hampton inn again

Staff was nice, room not in the best condition. Had to ask for housekeeping to come by.

Property could use a refresh, new carpets, aging furnishings, chipped furniture, wrong date on television, too many smokers right outside exit doors. Otherwise all good.

Great location easy access to the highway. The only thing negative about my experience. Is they fix the room but they never changed the sheets.

The Youg Lady who checked me in was vey nice and helpful. She recommended a nearby restaurant where I enjoy a delicious evening meal and great service. One minor "slip up" was that I requested a 5:30 a.m. phone wake up call on Saturday morning. It never came. I always carry an an alarm clock with me when I travel on overnight trips so it really was not a serious problem

The room was quite dirty, with noticeably old and worn carpeting throughout. Breakfast options ran out fairly early—around 9:00 a.m.—and there was an unusual, unpleasant odor coming from the tap water.

no activities does not do a great jobs vacuuming the place has old carpet throughout the establishment and the rooms are stuffy old coppet smell.

The hotel interior (particularly hallways) was worn and could use a refresh.

Unethical behavior amongst the guests

Convenient nice staff comfy and clean

This is an older hotel. Gym is minimal and smelled like a musky gym. Staff was great. Beds are comfy, room is basic. Good value for great location.

Did not use. Looked modestly equipped.

Staff courteous

The place was clean

Very Friendly staff !

Clean,Great staff,gym accessibility great location

Clean,Great staff,gym accessibility great location

rooms need to be updated. and also the bed was not a queen bed.

rooms need to be updated. and also the bed was not a queen bed.

Kionna Jones and her staff were professional, friendly and kind. They made our stay thoroughly enjoyable. 👍👍👍👍👍. The New Englanders, Pat & Patty

Kionna Jones and her staff were professional, friendly and kind. They made our stay thoroughly enjoyable. 👍👍👍👍👍. The New Englanders, Pat & Patty

Nothing Nothing

Nothing Nothing

Good

Nothing Nothing

Nothing Nothing

The room I was assigned was in good condition. It was next to the weight room and down the hall from the elevator this provided for a noisy hallway. The weight room was very noisy and conversations could be heard in the room. Not sure what the hours are for that room, but noise continued late.

The room I was assigned was in good condition. It was next to the weight room and down the hall from the elevator this provided for a noisy hallway. The weight room was very noisy and conversations could be heard in the room. Not sure what the hours are for that room, but noise continued late.

We could not get the temperature to cool down in the room. It stayed warm. The breakfast buffet lacked everything. There was zero help to restock the breakfast buffet even when requested. We ended up leaving and paying to eat breakfast elsewhere.

We could not get the temperature to cool down in the room. It stayed warm. The breakfast buffet lacked everything. There was zero help to restock the breakfast buffet even when requested. We ended up leaving and paying to eat breakfast elsewhere.

Yes

Yes

Everyone was very nice and the room was very comfy and clean.

Everyone was very nice and the room was very comfy and clean.

The floor needed to be vacuumed and was never done

The floor needed to be vacuumed and was never done

Staff was great. Definitely can tell the rooms used to be smoked in. Bathrooms weren’t clean. Paint chips off doorways, etc

Staff was great. Definitely can tell the rooms used to be smoked in. Bathrooms weren’t clean. Paint chips off doorways, etc

Everything was okay

Everything was okay

The room was clean and comfortable but definitely had some wear and tear on it. Beyond that it was a great room for the price.

The room was clean and comfortable but definitely had some wear and tear on it. Beyond that it was a great room for the price.

I had excellent cheerful front desk service when I needed it.

I had excellent cheerful front desk service when I needed it.

The first room we were in the bathroom was flooded. The next room we were in as for the hotel itself looked old and bit run down. Renovate

Worn out ugly hotel.

Worn out ugly hotel.

Nothing it stank the elevator didn’t work and I was in 426 Iam a member and this is the worst Hampton Inn I ever stayed in The hall way stank the carpet in room was just filthy

Good

Everything was great

Everything was great

Great front desk service. Lots of hot water, clean sheets, convenient outlets with work desk. Typical breakfast, but when you are hungry it hit the spot.

Great front desk service. Lots of hot water, clean sheets, convenient outlets with work desk. Typical breakfast, but when you are hungry it hit the spot.

It was so nice !

It was so nice !

clean quiet comfortable

clean quiet comfortable

This is the place an "employer" would take their "employee" to provide "service" to customers. Not implying this does or has ever occured here what-so-ever. This is the general vibe. Do not recommend. Staff is very nice, though, and didn't take it personally. I left with no refund and used another lodging establishment. I opted to incur the loss of the money than stay one night in that horrible room. Again, no against the staff. Just overall quality.

This is the place an "employer" would take their "employee" to provide "service" to customers. Not implying this does or has ever occured here what-so-ever. This is the general vibe. Do not recommend. Staff is very nice, though, and didn't take it personally. I left with no refund and used another lodging establishment. I opted to incur the loss of the money than stay one night in that horrible room. Again, no against the staff. Just overall quality.

Great customer service, very clean and comfortable.

Great customer service, very clean and comfortable.

Very nice

Very nice

My cat almost died yesterday after eating a chocolate cookie. I tried to notify the hotel and pleaded for a credit or refund...all I got was a lame a!s!s robo reply. This place has ZERO personal customer service!!!

My cat almost died yesterday after eating a chocolate cookie. I tried to notify the hotel and pleaded for a credit or refund...all I got was a lame a!s!s robo reply. This place has ZERO personal customer service!!!

Hotel was comfortable, clean and the staff was friendly and helpful. The bathroom in our room showed a lot of wear and needs to be renovated.

Hotel was comfortable, clean and the staff was friendly and helpful. The bathroom in our room showed a lot of wear and needs to be renovated.

Perfect stay!

Perfect stay!

The room was very small, outdated and not clean feeling. The hotel its self really just needs updating. The staff was helpful when we asked for extra pillows, but not when we asked for other things. It’s super close to the hospital and dining options, but that’s about all it has going for it. Definitely not a typical Hampton inn experience, but overall probably fine if your looking for a budget place to stay.

The room was very small, outdated and not clean feeling. The hotel its self really just needs updating. The staff was helpful when we asked for extra pillows, but not when we asked for other things. It’s super close to the hospital and dining options, but that’s about all it has going for it. Definitely not a typical Hampton inn experience, but overall probably fine if your looking for a budget place to stay.

The breakfast was very good . I also liked having coffee & tea available in lobby all the time

The breakfast was very good . I also liked having coffee & tea available in lobby all the time

Nice

Nice

Very good

Nice hotel. Quite, good breakfast.

Nice hotel. Quite, good breakfast.

Staff was pathetic. Clueless about customer service. Did the bare minimum. Knew nothing and had an attitude.

Staff was pathetic. Clueless about customer service. Did the bare minimum. Knew nothing and had an attitude.

great

great

It was ok,average but ok.

It was ok,average but ok.

It was a one night stay in town. Room was clean, staff was nice and professional. The beds were good but the pillows were pretty uncomfortable. Overall still a good experience!

It was a one night stay in town. Room was clean, staff was nice and professional. The beds were good but the pillows were pretty uncomfortable. Overall still a good experience!

Hilton needs to put some serious dollars into this place. The walls in the room I stayed in had paint that cracked and flaked. The ceiling over the AC unit is dark with dust bunnies. The AC/heat unit sounded like a whirling dervish trapped inside. The bathroom needs an upgrade. Paint is needed everywhere. I will say the staff were very friendly and welcoming.

Hilton needs to put some serious dollars into this place. The walls in the room I stayed in had paint that cracked and flaked. The ceiling over the AC unit is dark with dust bunnies. The AC/heat unit sounded like a whirling dervish trapped inside. The bathroom needs an upgrade. Paint is needed everywhere. I will say the staff were very friendly and welcoming.

This hotel is clean, the staff is very friendly, and the breakfast options are plentiful. It's close to everything and walkable to WakeMed Offices and hospital.

This hotel is clean, the staff is very friendly, and the breakfast options are plentiful. It's close to everything and walkable to WakeMed Offices and hospital.

Room was overall clean, but noted stains on carpet and hotel in general had an old smell, weird smell. Fire alarms went off at 12:45am waking everyone up and questioning if we should evacuate or not…

Room was overall clean, but noted stains on carpet and hotel in general had an old smell, weird smell. Fire alarms went off at 12:45am waking everyone up and questioning if we should evacuate or not…

great

great

Clean room, always. Very personable staff.

Clean room, always. Very personable staff.

Very comfortable and clean room

Very comfortable and clean room

Breakfast was good. Well cooked and especially liked juice and grits

Breakfast was good. Well cooked and especially liked juice and grits

The room was clean and well done, the breakfast food was better than other places we have gone, and there was a Mexican restaurant next door that has great food and clean facility also.

The room was clean and well done, the breakfast food was better than other places we have gone, and there was a Mexican restaurant next door that has great food and clean facility also.

Excellent

Excellent

Room needed a little maintenance, bad bathroom light, no toilet paper holder. Staff offered another room, but it was late and i was tired. But appreciated the offer.

Room needed a little maintenance, bad bathroom light, no toilet paper holder. Staff offered another room, but it was late and i was tired. But appreciated the offer.

Outdoor space was nice and location Outside trash overflowing. Dog waste can over flowing. Ashtrays out side overflowing

Outdoor space was nice and location Outside trash overflowing. Dog waste can over flowing. Ashtrays out side overflowing

Good location

Good location

The staff were awesome! Nicest, friendliest people I’ve met in a long time.

The staff were awesome! Nicest, friendliest people I’ve met in a long time.

When in the second room…the light in the bathroom was not bright at all and the toilet would barely flush you had to hold it down for quite awhile.. not to impressed as usually Hampton Inns are much better

When in the second room…the light in the bathroom was not bright at all and the toilet would barely flush you had to hold it down for quite awhile.. not to impressed as usually Hampton Inns are much better

Nice location. Safe and quiet.

Nice location. Safe and quiet.

All of the above

All of the above

Clean room (with NC Sanitation grade of 100 for entire facility!), outstanding staff - they were friendly and went over and beyond to help me - before, during check-in and even at AND after checkout. Very good experience. If in the area, I’ll search them out to stay again!

Clean room (with NC Sanitation grade of 100 for entire facility!), outstanding staff - they were friendly and went over and beyond to help me - before, during check-in and even at AND after checkout. Very good experience. If in the area, I’ll search them out to stay again!

Everything was good.

Everything was good.

Only one ice maker in hotel worked.

Only one ice maker in hotel worked.

This hotel has seen its days. Definitely overdue for a renovation. HVAC unit in the room was dripping water from moisture, carpet wet. Multiple “wet” strains in the lobby cart on the floors. Better options for hotel stays in this area.

This hotel has seen its days. Definitely overdue for a renovation. HVAC unit in the room was dripping water from moisture, carpet wet. Multiple “wet” strains in the lobby cart on the floors. Better options for hotel stays in this area.

Rooms are outdated and the hospitality shown by your front desk employee wasn’t the best.

Rooms are outdated and the hospitality shown by your front desk employee wasn’t the best.

The shower was leaking the entire time I was there. Breakfast was ok but out of waffle mix when I came down around 9:30. Staff was nice. The room itself just looks cheap it didn’t feel like a normal Hampton Inn

The shower was leaking the entire time I was there. Breakfast was ok but out of waffle mix when I came down around 9:30. Staff was nice. The room itself just looks cheap it didn’t feel like a normal Hampton Inn

Nasty, loud, ran down, smoked up, just don’t.

Nasty, loud, ran down, smoked up, just don’t.

Yes breakfast and parking were great

The room was for 5 adults. It had a sofa sleeper and king bed. The sofa bed only had a mattress cover. There were no sheets, blankets or pillows in the room and there were only a few towels, not enough for 5. The front desk had someone drop extra linens in the room while we were out and they were left in garbage bags on the floor. And on the first night there was a cockroach in the room. They gave us a new room and on the second night there was another cockroach. The hotel said they couldn't offer a discount or refund because it was booked thru expedia.

Did not eat. Parking was safe and well lit. The entire site seemed old and rundown. Only one ice machine in the whole building worked. Carpet was worn. I’ve stayed in much nicer Hampton Inns

Hotel not up to the hampton standard, ok but not great.

Nice stay overall, but only concerns is that the hotel needs updating. Ice machines only work on select floors.

Breakfast good. Staff friendly

Other than needing some new carpet throughout the building, I can’t say anything negative. The room was clean and very comfortable.

Run down

Visiting from Michigan got the place so I can use the pool everything was horrible. The pool was green ice machine did not work. Customer service would not answer you nothing I left the next day I have proof of the pool how disgusting it looks

Clean room. Breakfast okay.

Very accessible. Pleasantly quiet considering the location.

I would not stay here again. Everyone has a different taste and this place just wasn't for me I didn't like the floors being dirty and the smell. The TV's full of infomercials channels for the price I pay I got nothing I am embarrassed to say I stayed there.

The hotel was fine. Average for the brand in all regards. Disappointed they no longer have safes in the rooms.

Some carpet, trim, tiling ceiling tiles could be updated

room was old and very dirty

Very good stay.

Room on first floor smelled of dog urine. Staff was very polite and quickly put us in another room on 4th floor which was nice.property needs some updating. 2 of the floor ice machines where broken.

Room needed painted. Carpets were well worn. Bathroom needed deep cleaning

Mildew in the bathroom. Walls in room damaged. Room smelled like urine. Breakfast limited; no yogurt or fresh fruit. Only positive was the in room frig; it was large with a freezer compartment that worked really well. Pet walking area was limited.

Good room space

The staff were helpful & friendly! Everything was clean and room was great! Amazingly comfy bed! The hotel's furniture is a bit dated but I will definitely be back! Maybe 10 min drive to Lenovo Center which is where our concert was. It was just my daughter & I so feeling safe was an important factor! Breakfast was okay. Good apple juice, muffins and waffles. We would definitely recommend staying! Didn't even notice if they had a pool! Overall a great trip, amazing concert and great stay in a clean safe room! Parking was easy but the parking lot was full when we got back from concert so they could use a bigger parking lot.

Excellent

Good location easy access to highway. Very friendly staff. Clean facility. Lots of stores nearby.

Nicest hotel we've stayed at in this same area. Tried three others and came back here.

It’s an older property but the staff is amazing!! Everyone is friendly and more than willing to help. They have water and coffee all day. The breakfast was delicious. It’s in walking distance from the hospital.

Great

Rooms was roomy nice and clean

The entire place was nice, the staff from the AGM Kionna, to the front desk lead Zorra and also Debra and the breakfast staff just out right phenomenal and went above and beyond customer service

Elevator was out but staff was accommodating

Hood location and nice staff.

Check in was quick and easy. Easy to access.

The staff very pleasant and helpful and all the aspect. Very happy costumer.

Convenient location and good/standard breakfast but facility was in need of a lot of maintenance and repair. Was a good price so you get what you pay for. Clean and comfortable bed.

The property could use a serious update but it was clean. The staff was very personable and just really good people. The breakfast was tasty and a nice assortment of items to chose from. Nice experience and I would stay again.

Generous- water bottles offered Clean!!! No mold!!!

Check in was nice and smooth. Room was clean and had everything you needed to stay a few days. Only draw back at the time of stay was the elevator was busted.

Bed was great and so was the staff

Lobby was dark and dated. One elevator wasn’t working and one ice machine was broken. The room itself was nice and the breakfast offered many choices

The staff was amazing and went beyond for us

Did not stay at Hampton inn as the elevator was not working. Receptionist was not ready to give a room in first floor . Had to find another hotel to stay.

Elevator was broken. Floor in the room was very wet from either the mini fridge or the air conditioner. Sink and shower drains were so slow, they could eventually overflow. Pool did not open on time. Had to go ask to have it unlocked to use it. Water puddle under the exercise mat in the fitness room. Peloton stationary bike didn’t work.

Older property in need of upgrades. Refrigerator in room sounds like an old car. Water pressure in the bathroom was extremely low. Elevators weren't operating so taking the stairs was the only option. Ran into an older gentleman at the bottom of the stairs with a cane struggling to climb stairs. Guests should have been notified.

Great Property. However when we checked in was notified that elevator wasn't working and we were placed on the top floor. Someone could've informed us prior to arriving about the elevator issue. If was informed might have picked another place tonlodge

Bottom line: Excellent customer service, terrible property management. The one and only elevator is inoperable. Considering most rooms are on floors 2-5, that is a no-go for many people and I almost requested to change properties before I even got my key. My 68-year-old dad sucked it up because it was after 9pm when we finally arrived—luckily we ended up only being there for 2 nights. Tasia, the young lady working nights (by far the best part about our stay) at the desk offered to rebook me at a nearby Hilton property, but it was already quite late and I had an appointment at 9am. When we got to the assigned room on the 2d floor (she tried to accommodate us), there was no AC…in Raleigh…in mid July. We were quickly rebooked to a 4th-floor room but Tasia personally climbed up to that floor just to make sure the AC was ice cold in the room before processing the room change and keys. I called Hilton back just to get her name for this review, and I’m a little ashamed I forgot it after just a week. She did a great job and deserves a raise and to work at a premier Hilton property. Thank you, Tasia!

Upon arrival we were informed since we booked through a third party service they were not able to contact us about the elevator being out of order. No biggie, but then 3 hours into our stay the toilet over flowed and had to be plunged 4 times. We cleaned it up and when we informed the front desk that it happened (as well as asking for more towels) they seemed unfazed. I would not recommend this location or stay here again.

Dirty and broken elevator for the second time that we stayed there a few months ago

The breakfast was not restocked, had to go somewhere else for breakfast

The carpets were very outdated; lots of wear and tear. Also the elevators were out of commission, so getting to the room was kind of a pain.

Mel, was very helpful with a quick check-in and very friendly.

Hotel was ok

Elevator didn’t work. Rooms were dirty old and outdated.

Staff was very polite. Room was reasonably clean but appears the hotel needs some remodeling. Bathroom door had peeling paint and mold around the bathtub grout. Breakfast was typical hotel breakfast fake eggs. Not up to the standards for Hampton Inn.

When we arrived we were told that our room was on 4th floor and elevators were broken. Nobody called us to let us know of the problem. We canceled and found another hotel. Never go here again.

The Elevators still did not work. The floor in my room was flooded and wet

Overall a good experience, staff were very friendly!

The room only sleeps 4, even though my reservation was for 5 with a sofa bed. The manager was rude and said that is what I get for going with a third party and she can’t help. Only help she provided was to refund my money and let us look for a hotel in the middle of the morning. We had to sleep three on a bed which was very uncomfortable and unacceptable.

Elevator was broken for 3 days I was on the 3rd floor& there was no compensation on my bill. The interior is tired. Rugs are dirty

Some

The Elevator broke we had to walk up and down the stairs and breakfast ok

The elevator was broke and they put us on the 4th floor. This was annoying, but not the worst thing in the world, however what made the stay worse was the breakfast....the staff did not do a good job of stocking the breakfast bar, and were standing around, apathetic to the fact that stuff needed to be filled. Seems like this place is poorly managed and we would not go back.

We couldn’t stay there. Elevator was broke couldn’t get to 3rd floor. Room was not suitable. Call property - they said you needed to give us a refund. We had to go to a different hotel.

No ice machine on our floor Staff was not in the least apologetic. Plus, the entire hotel was very "worn"

It was good

Everything was great! Only small issue was the elevators weren’t working, but it didn’t bother me at all bc I only had one bag to carry up to the top floor. Will come back again!

Remote didn’t work. No hot water. Interior dated and ugly.

Elevator is not accessible and you have to call the staff for help!

Everything is great!

There is no elevator in this hotel. We were on the third floor. Had to drag our bags up a dirty dark stairwell. Unacceptable!

Our stay was not as expected. The elevators were out of order and we had to depend on one working elevator and the hotel reception ist to take us up or call to take us down or use the stairs. I have a medical problem with my walking and this was totally unacceptable.

Clean property. A little dated. The elevator wasn't working properly so we took the steps to the 4th floor. At least we got some extra exersise in.

Front desk staff were WONDERFUL.

Once you walk in there was a leak from the ceiling in the lobby, right in front of the door. One elevator wasn’t working and they had staff running the other one.

The building and rooms were old, and in poor condition. The elevator also did not work.

This property was very disappointing. The elevator was out of order so I had to have my room changed from a king with pull out bed to a regular king with no concession. The ice machine was out of order, pool out of order, shower was luke warm. It was disappointing.

Really i should get refunded some of my stay

The staff was super friendly especially at breakfast. The elevator was down from 11pm to 7am and that was an inconvenience especially when our event didn't end till after 11 at not and we were on the 5th floor. The pull out sofa bed was like sleeping on a bed of springs super uncomfortable. Definitely not worth what they were charging just because there were a bunch of events in the area definitely don't like the price gouging

This hotel is not in great shape. It was dirty and run down. Everywhere you look you can see that it has not been maintained. Chipped tiles, ripped carpet, broken lamps, etc. In addition, the elevator was out of service for our entire stay. The air conditioner was so noisy, every time it kicked on it woke me up. Typically a Hampton Inn is a good lower cost option. Not here. Will not stay again.

Despite the elevators being out of order, everything else was great! Absolutely loved the staff. Very welcoming and friendly. Breakfast was great and the staff made my morning with a personal touch for each person that came to breakfast.

good

To make matters worse, both elevators were out of service for the entirety of my stay, which was a major inconvenience. When a staff member came to the room, they refused to even look at the bug, saying, “Please just take a picture, I don’t want to see it in person, it’s going to make me sick.” I did take pictures, which are attached. I was moved to a different room, but even there, I found a stink bug and someone’s earring on the floor—clear signs the room wasn’t properly cleaned. The next morning, I noticed red, itchy bites on my arm and collarbone. I went to urgent care and received confirmation that the bites were from bed bugs. What made the situation worse was the dismissive attitude from management. While the staff were initially friendly upon check-in, once I reported the issue, the manager’s tone changed completely. When I requested a reimbursement, she curtly replied, “You know that’s not going to happen. I gave you a free day and that’s it.” Despite claims of high ratings and cleanliness, my experience was quite the opposite. I would not recommend this location based on the poor condition of the facilities and the lack of accountability from management.

The elevator was broken the entire 3 day stay, luckily we were on the ground floor. No smart TV, so we couldn’t sign on to any streaming services. The toilets are VERY low, so very challenging for us senior citizens.

Elevator was broken, ceiling leaked, carpet was nasty, staff was unprofessional. Seriously bad hotel. DO NOT STAY THERE!!!

Elevator was out of service. Front desk helped with initial move in but had to use stairs after that. They did call prior to check in to let us know which we appreciated.

Basic hotel room, clean and quiet. However, for the two nights we were there, the elevators were not working. Very inconvenient!

Very nice place to relax and be comfortable!

Clean and comfortable room. Very helpful and respectful staff.

Yes... one of the two elevators was still out, but they did offer to take you on the other one in manual mode. Staff very nice. Property in good shape. Room clean and comfortable... loose toilet seat being the only small issue, and I hate the squishy pillows these days, but there was 4 per bed. Breakfast just ok but accomplished its mission. Good coffee.

Very good Elevators operating

The room was nasty the carpet was dirty with a lot of stains everywhere , the elevator wasn’t working so never stay again

Great staff

Elevator was broken during my 5 day stay. Breakfast was average. Room could use a deep clean as well as the stairwell that everyone had to use due to the elevator being broken.

Ice machine only worked on 3rd floor. Elevators didn’t work. Some wear and tear on toilet and shower but shower had great hot water. Comfortable beds. Nice AC

We were there for a quick 2 night stay for a swim meet. The beds were very comfortable and we were able to rest very comfortably for naps and at night.

Was quiet and clean

Disappointed that there was no laundry facilities on sight. Elevator was broken during our stay but staff was very accommodating. We would recommend staying here.

Elevator was out. Staff ran elevator so less of a problem but would have been nice to have a working elevator

Not the cleanest or most updated Hampton Inn we’ve stayed at. And the elevator was broken the entire time we were there. But it was very convenient to everything we needed. The staff was also very friendly.

Elevators not working Only ice on 3rd floor

Clean

Elevator was out of service. Furniture in room needed replacing. Pillows had no support.

Horrible experience and very upsetting with the demeanor and treatment of staff.

Good

Poor Quality all around.

Great for our needs! Would definitely come back!!!

Overall not a bad experience. The room was clean which is the most important thing for me. The staff was excellent as well. They accommodated a flower delivery for me that arrived before I did. The property was a bit dated and the elevators were not working. But over all a positive experience. I more than likely will be staying there again.

Overall the hotel was fine and I’d stay again. Downfalls were the elevators weren’t working so had to use the steps and didn’t see anyone working on them the 4 days I was there. Also, ice maker on my floor wasn’t working. The staff was super nice and the breakfast was good.

Elevators both out of order. Not good. Clerk kindly offered to move us from 4th to 2nd floor but not a huge deal. Hotel needs updating but room was clean and well equipped. Good location

Staff was nice & courteous! Needs upgrades in rooms and facility!

Staff was great! Property is dated and could use a major face lift. Elevators were broken and rug needs to go. The housekeeper did a great job cleaning...tough to make an old room feel clean but they did. Great water pressure and drainage in shower. Gym is tiny but has a peloton, elliptical stair machine and 2 treadmills. Area was great to walk around with our dog. Lots of shopping across street

This hotel was SUPER old and dirty. I expect more from a Hampton Inn. I was very disappointed.

Customer service was top notch, hotel smells like dogs.

The breakfast and coffee were great. The room was not very clean carpet was dirty stained heating unit made lots of noise dust was on all lamps shades tubs looked like they were only wiped down not cleaned. Beds were nice

Manager was so rude at the check in Left is not working Ice maker not working Noisy staff at in front of my room Dirty room (hair noticed in several areas I had to leave early due the service, staff & the low quality Not recommended for sure

Location is good if you need to be on X-ray but there are much better places. This place is so dirty. It needed to be remodeled 10 years ago. The furniture is old. Hallways are grimy. The whole place is just dirty. Toothpaste matks on the mirror in the room. Slow flushing toilet with bad water pressure.

Good location Upon arrival, we encountered several issues, including an inoperable elevator, a non-functional ice maker, and a necessity to transport our luggage via the stairs. The exterior stairwell had an unpleasant odor.

This is one of the worst hotel experiences ever. The place is dungy and dirty, the carpet in the halls and rooms are dirty, the closet door was broken, my toilet kept running all night (the floater stop is worn so it would drain, refill, stop, drain, refill, stop…), and the elevators were broken (both elevators!, for three days!). This hotel is dragging the Hampton Inn / Hilton name down. Disappointed, upset, and will never ever stay in any Hilton or Hampton Inn again.

Okay Property. Clean except for food and trash outside of a few room doors. Keep in mind that this hotel doesn't have a restaurant! Only one elevator working and it was super slow.

HORRIBLE! The description is WRONG, it states “sleeps 5”. This is a small room with 2 beds, 4 can barely fit. Elevator broken and only room they had for us was on the 3rd floor, no offer to help with hauling luggage up stairs. Shower drain very slow, filled up with soapy water. Room in general disrepair with stained carpet. Do not stay here.

Free parking Shabby hotel, found a dirty towel of previous guests still in the room, staff was bored and seems to find it a lot of work to book me in. Breakfast was very limited

The room I had was not that clean in bathroom dust on all lamps shades heating unit made banging noises bed was nice and clean quiet other then the heating unit. Charged a 45.00 fee and did not tell me about when checking in but the fee does get refunded back if you don't use the high speed Internet or get food and drinks out of a snack cabinet

Elevator was not working so we had to walk up multiple flights of stairs, which was difficult after recently having knee surgery. Room was ok, but the property is older. Front desk agent was not able to be found when we wanted to ask questions. Just not up to the usual quality I expect with a Hampton Inn, especially for the price.

I was told at check in that the elevator was out of service and the only room available was on the 5th floor - I am disabled, recently had knee surgery and was already in excruciating pain; stairs were NOT an option for me. I was told there was nothing they could do to accommodate me because I booked through Expedia. Wouldn't even consider possibly sending me to a different location. I am now out of a few hundred dollars and had to inconveniently last minute buy another stay at a different hotel near by! I will not consider a stay at Hampton ever again. Very unprofessional, waste of money, embarrassing and inconvenient.

Also, the front desk staff did not have any clue about a nearby late-night eatery.

The carpet, the paint, the furniture in the room everything looks old, not well maintained. My son is 44 years old, he is blind, on a wheelchair, they gave us a 3rd floor apt when the only 2 elevators were “out of order” they never told me it was a problem when I made the reservation, whoever owns this place had only 1 thing in mind “make money”. I will never stay in this place again!

Complaint: Went to purchase bottled water and was charged $5.00 per bottle for 20oz Pure Life purified water. Price list menu shows $5 cost is for Smart Water brand but hotel is selling cheap bottled water and claiming it is same price for all water. Pointed this out to desk staff when leaving and they did not seem to care.

To many things out of order