Holiday Inn Express Washington DC East - Andrews AFB by IHG

enjoyed my stay here, staff was friendly, room was clean, and the breakfast was nice. i only came across two issues however. During day 2 there was a malfunction with my room keys but front desk was very understanding and changed my keys with no problems. My other issue was there was a pipe leak in our bathroom.

Stayed for Warped Tour, room and services were everything we needed and the water pressure was IMMACULATE

No surprises either way. It’s exactly what you expect in lodging. Metro station was close enough, shopping was close enough. Staff was friendly enough. Breakfast was a step up. It’s a solid place to stay.

The room was disgusting and smelled horrible. The area felt extremely unsafe with lots of people in their cars in the parking lot staring at me. The back door to the hotel was ajar so anyone could get in after hours. Horrible feeling as soon as I walked into this hotel. I walked right back out and got into my car and drove the hour and a half back home because I felt so on edge being here. The gentleman at the front desk was kind to me but aside from that this hotel gave me an extremely unsafe feeling. Would not recommend at all.

I had no issues with my stay, When I first got into my room the tv and the phone were not working. I only needed the phone to call the front desk to let them know that the TV wasn't working. I went to the front desk and the young lady was helpful and immediately put me into another room. The only issue although its a small one is that the channels didn't match what the guide said.

Cleanliness and breakfast buffet N/A

Great!

It was not safe .. so wine tried to break into my car.

The pictures does not match the room.

The front desk staff deserves a special shout-out. Everyone we encountered was friendly, welcoming, and genuinely helpful, making check-in and our stay easy and enjoyable. The complimentary breakfast was another highlight. The woman overseeing breakfast took such pride in her work that it felt less like eating at a hotel and more like visiting my favorite great-aunt's house for a home-cooked meal. She made guests feel welcome and cared for, and it was a wonderful way to start the day. The location is also very convenient. The Branch Avenue Metro Station is about a 14-minute walk from the hotel (roughly 0.7 miles), making it easy to leave the car behind and head into the city. We parked at the Metro for a very reasonable cost and rode to Navy Yard to attend a Nationals game, which worked out perfectly. Between the hotel's free parking, easy access to the Metro, comfortable accommodations, and exceptional staff, we would gladly stay here again. Thank you to everyone who made our visit such a pleasant experience!

They give this hotel a four star I will get this hotel a two star. It’s not the cleanest hotel you smell weed when you’re end of the building phone doesn’t work. You have to call the front desk to learn how to use the shower the people at the front desk, get very agitated.

I was very surprised at the horrible conditions of this hotel. I've stayed at Holiday Inn Express before it was a very nice experience. However, this DC East Andrew's AFB hotel is not good. The carpets in the hallways were smelly and dirty, and the room's carpeting was no different. The room smelled moldy, and the refrigerator did not work, so I had to call for maintenance. They fixed it immediately because I had to step out. But when I returned to the room to relax for the evening, I sat on the bed and it sank to one side. I checked it and noticed that the baseboard was broken. Needless to say, I was not pleased. I immediately contacted the front desk to request another room. Thankfully, they were able to get me another room. I'm already booked for two nights at this hotel, but I will be very reluctant to book at another IHG hotel again.

Everything else was ok good for my one night stay.

Rooms were dirty, AC didn’t work, mold on the walls.

Very pleased

Good

Shower did not work at all. Tv too small for the room. Room had a weird smell.

Property was cleaned and well maintained

Nothing!

The gentleman who checks us is very helpful with everything.

The staff was nice and friendly The hot tub didn't work, everything else was good.

The hot tub didn't work, everything else was good.

Everything was amazing!

Yes

Superb

Close to Andrews Air Force Base . The young man at the desk was very friendly and accommodating . The first room we were giving was less than satisfactory . He moved us to another room and offered to help with our belongings . Needs renovation .

Close to Andrews Air Force Base . The young man at the desk was very friendly and accommodating . The first room we were giving was less than satisfactory . He moved us to another room and offered to help with our belongings . Needs renovation .

The breakfast lady is amazing. She’s so sweet and makes u feel loved and the food was amazing.

Everything! Nothing!

Staff was very friendly and accommodating. Parking was safe, many spots available. Overall, great stay.

I made my reservation well in advance. Hotel staff gave me a room that I didn’t reserve online. Had to get a room change. Poor customer service. I was rushed to paid for my room and wasn’t aware of the incidental fee for $75.00. I was told to step aside so the staff can help a “white couple” behind me. I told staff that I had already waited 15 minutes with the customer in front of me. The couple behind me can wait like I did for their room. Afterwards, I was finally given the room that I reserved online.

Very good

The location having access to Restruants gas stations ect Room was located in the very lower level of hotel need updated furniture price could be less for overnight.

The location having access to Restruants gas stations ect Room was located in the very lower level of hotel need updated furniture price could be less for overnight.

Bad

Breakfast unacceptable .the pancake machine was broken. In my room, the fan on my heater was broken.

In my room, the fan on my heater was broken.

Exceptional

Everything was nice

For the rate this property charged, the experience was terrible. The room was old and not clean. Overall it was just dingy. The lobby is dated and disorganized. It is also in the middle of no where. Immensely overpriced as well for what it is.

Staff were extremely friendly and professional

The location. I'm picky, so the bed was kind of hard to me. The parking lot feels dark.

Staff were extremely friendly and professional

Very good

The location. I'm picky, so the bed was kind of hard to me. The parking lot feels dark.

Very good

Very good

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

Professional and nice

The photos showed a loveseat in the room, there was only a chair. Breakfast on the Hotels App states until 11:00am, and I was super excited about this. It is only until 10:00am, good thing We went down early. Also, the photos online, show bacon and oatmeal for breakfast, two of my morning regulars, there was neither. Both toasters ended up not working. We ended up going out to eat breakfast.

It was in the back of other establishments The blanket on the bed was dirty

It was in the back of other establishments The blanket on the bed was dirty

We had no hot water which was dumb and a waste of a perfectly good jacuzzi. Staff was really nice when we checked in.

20 minute drive/uber to downtown Washington DC. For sure I'll stay here again.

Nothing. The personal kitchens were terrible and irresponsible at all. Food was poor.

This particular room was cramped with a king size bed and accessible bathroom, which I doubt would be suitable for a wheelchair to maneuver. The lighting was dim even with the 4 lamps.

The staff at the front desk were really nice and helpful. O problems at check in or out. The manager was super friendly. The only issues I had were the room was decent but we had no hot water when we arrived. I called they fixed it then the next morning same issue. No hot water. We paid for a room with a jacuzzi tub and we weren’t even able to use it because of the water issues. It was convenient as far as location but I’d doubt I’m coming back.

The room was outdated and the jetted tub was old. The staff was great both front desk and housekeeping. The price was high for the state of the room.

I'm do not like it much not too many places to eat.

The breakfast was poor- tasteless - the worse I’ve ever had. The people were great .

Comfy room, clean and safe

Great hotel, very clean and comfortable. Would recommend.

When left no one was there to check out in morning

The customer service was great! I like the hotel ....it was clean and my room was clean...the customer service was real nice...

Staff was very nice

Staff was very nice

Parking lot had slot ice no salt almost slipped a few times breakfast was average

Parking lot had slot ice no salt almost slipped a few times breakfast was average

The hotel service clerk was very friendly. Best part of the stay. The hotel however was very

The hotel service clerk was very friendly. Best part of the stay. The hotel however was very

No hot water for shower

No

Good

Polite staff, easy check in, clean room and easy self parking.

Polite staff, easy check in, clean room and easy self parking.

The experience at the hotel was great. The staff was friendly and accommodating. The room was clean and fully stocked with all of the basic necessities. The location was also good. It was only a short walk to the metro station. I was only at the hotel for a short time just to sleep. I did not really eat breakfast there are use any of the additional facilities so I cannot answer.

Right off highway and had a charm about it Poor drainage in sink and in tubs, also room was a bit outdated and had some water damage from the floor above. Breakfast was horrible. I hate powdered watery eggs.

Staff was very kind, facility was quiet and breakfast was good

Our heater was not working, the bathroom had flushing issues, and overall I did not feel comfortable during the one night we stayed. Breakfast options were very limited and unflavorful. the coffee machine was not working, and the staff was not very helpful when we asked for assistance. While the location was convenient, the condition of the hotel and the lack of support from staff made this stay disappointing.

Our heater was not working, the bathroom had flushing issues, and overall I did not feel comfortable during the one night we stayed. Breakfast options were very limited and unflavorful. the coffee machine was not working, and the staff was not very helpful when we asked for assistance. While the location was convenient, the condition of the hotel and the lack of support from staff made this stay disappointing.

Nice hotel

Nice hotel

I was a little disappointed that the hallway rugs were dirty on 3rd and 4th floor floors.

I was a little disappointed that the hallway rugs were dirty on 3rd and 4th floor floors.

Building and rooms are old dated however everything was clean. Nice overnight stay.

Building and rooms are old dated however everything was clean. Nice overnight stay.

The hotel is somewhat outdated but clean. The only complain is that I asked for a couple towels since we were 4 and there was 2 towels in the room and told the receptionist that the controller to the tv didn’t work and she said she’ll send the towels and maintenance to the room…. I even asked for towels to the housekeeping lady right outside the room… never got the towels or a working controller

The hotel is somewhat outdated but clean. The only complain is that I asked for a couple towels since we were 4 and there was 2 towels in the room and told the receptionist that the controller to the tv didn’t work and she said she’ll send the towels and maintenance to the room…. I even asked for towels to the housekeeping lady right outside the room… never got the towels or a working controller

Yes

Yes

The breakfast was excellent and was replenished in a timely fashion

The breakfast was excellent and was replenished in a timely fashion

Really comfy beds and a great hot breakfast at no extra charge!

Really comfy beds and a great hot breakfast at no extra charge!

Convenient, Courteous, and very Cost Effective as a first time guest at this hotel

Convenient, Courteous, and very Cost Effective as a first time guest at this hotel

Clean room friendly staff

Clean room friendly staff

Room was nice and staff was courteous

Room was nice and staff was courteous

Great location, convenient to restaurants

Great location, convenient to restaurants

All good

All good

Front desk attendants very average. Breakfast attendant excellent! Room average!

Front desk attendants very average. Breakfast attendant excellent! Room average!

It was to my satisfaction

It was to my satisfaction

Front desk staff was great

Front desk staff was great

The shower rod was broken so the curtains kept on sliding down. Corners of carpet has crumbs of guests before me. No one in front desk to answer call when I had no hot water for my shower. Staff friendly.

The shower rod was broken so the curtains kept on sliding down. Corners of carpet has crumbs of guests before me. No one in front desk to answer call when I had no hot water for my shower. Staff friendly.

Good

Good

No hot water

No hot water

Very quiet. Staff was nice and room was clean :)

Very quiet. Staff was nice and room was clean :)

Staff were very friendly. Rooms were clean. The breakfast bar was very good! Enjoyed our stay!

Staff were very friendly. Rooms were clean. The breakfast bar was very good! Enjoyed our stay!

This was one of the worst stays i have ever had. Everything was old and out dated. No usb sockets to charge my device. The heat/air was broken the room. The hot water didn’t work in the room. The hot tub that was in the room was broke and filthy. I wouldn’t recommend this place to no one

This was one of the worst stays i have ever had. Everything was old and out dated. No usb sockets to charge my device. The heat/air was broken the room. The hot water didn’t work in the room. The hot tub that was in the room was broke and filthy. I wouldn’t recommend this place to no one

Good

Good

The staff was nice. The free parking was great. The mattress was okay. I was comfortable as a solo female traveler.

The staff was nice. The free parking was great. The mattress was okay. I was comfortable as a solo female traveler.

Upon checking into the hotel 15 minutes later the fire alarm went off with a real fire on the property, arriving back at the hotel preparing to iron, the ironing board was BROKEN- split in half, also there was a bug in the crevices caught in a dust web. The young man name Cedric was extremely UNPROFESSIONAL and showed no hospitality as a staff member.

Upon checking into the hotel 15 minutes later the fire alarm went off with a real fire on the property, arriving back at the hotel preparing to iron, the ironing board was BROKEN- split in half, also there was a bug in the crevices caught in a dust web. The young man name Cedric was extremely UNPROFESSIONAL and showed no hospitality as a staff member.

The staff was very nice and understanding. Facilities seemed older and not so clean.

The staff was very nice and understanding. Facilities seemed older and not so clean.

The place was a bit dated. However, the bed was comfortable. The shower was not working at all and the water came out very slow from the pipes. Thankfully it was just a one night stay.

The place was a bit dated. However, the bed was comfortable. The shower was not working at all and the water came out very slow from the pipes. Thankfully it was just a one night stay.

Cool stay

Cool stay

Great stay for a night, comfortable room and staff were super friendly and helpful

Great stay for a night, comfortable room and staff were super friendly and helpful

The hallway rugs were dirty and bathroom

The hallway rugs were dirty and bathroom

Hotel stay was fine, except the elevator was broken on the day we checked out, we had to go down 5 flights of stairs with our belongings, there should at the least been a freight elevator to use.

Hotel stay was fine, except the elevator was broken on the day we checked out, we had to go down 5 flights of stairs with our belongings, there should at the least been a freight elevator to use.

Everything was fine.

Everything was fine.

The room was absolutely filthy. Everything had a film on it. There were so many stains throughout room and so much dust. There was an old, mildew smell to the room, and the AC barely worked. Clothes left from previous stay. Keys did not work. Doors behind building did not work. Definitely felt a little unsafe. The staff was extremely nice and helpful. The first day we did have breakfast which was a 6/10, but due to all the above we couldn’t imagine eating there the next day.

The room was absolutely filthy. Everything had a film on it. There were so many stains throughout room and so much dust. There was an old, mildew smell to the room, and the AC barely worked. Clothes left from previous stay. Keys did not work. Doors behind building did not work. Definitely felt a little unsafe. The staff was extremely nice and helpful. The first day we did have breakfast which was a 6/10, but due to all the above we couldn’t imagine eating there the next day.

Not great beds; walls are too thin—heard noisey neighbors

Not great beds; walls are too thin—heard noisey neighbors

Check in experience was great but once we left and came back later that night… A security guard yelled at my daughter for trying to figure out how to open the door.

Check in experience was great but once we left and came back later that night… A security guard yelled at my daughter for trying to figure out how to open the door.

The front desk lady was an angel. When arrived a fire alarm came on. After a hotel evacuation and waiting outside for over 30 minutes we were able to check in. The following morning the hot water ran out for over 3 hours from 7 until 1030 and the elevators stopped working. The front desk had to handle all the complaints, which she had no control over. The owner the hotel needs to put more into the mechanicals of this property.

The front desk lady was an angel. When arrived a fire alarm came on. After a hotel evacuation and waiting outside for over 30 minutes we were able to check in. The following morning the hot water ran out for over 3 hours from 7 until 1030 and the elevators stopped working. The front desk had to handle all the complaints, which she had no control over. The owner the hotel needs to put more into the mechanicals of this property.

Difficulty with shower

Difficulty with shower

Clean room, quiet, convenient location

Clean room, quiet, convenient location

Jacuzzi room was nice

Jacuzzi room was nice

The tub faucet looked like it had never been wiped down ever…This is why I carried my own Clorox wipes.

The tub faucet looked like it had never been wiped down ever…This is why I carried my own Clorox wipes.

Had to switch rooms because the initial room had no air and the TV did not work. It smelled very damp. In the second room, the TV never connected to the wi-fi and the elevator was incredibly slow. When I went to complain, there was no one available at the desk.

Had to switch rooms because the initial room had no air and the TV did not work. It smelled very damp. In the second room, the TV never connected to the wi-fi and the elevator was incredibly slow. When I went to complain, there was no one available at the desk.

The manager on duty and Allison was accommodating and polite.. Amazing job they did handling the small situation i had.

The manager on duty and Allison was accommodating and polite.. Amazing job they did handling the small situation i had.

Just a few things. One why the elevator was not labeled lobby on it. The second floor is the lobby but you have a first floor. And the shower is a pull out nob but i had to call the front desk to fine that out. They need some kind of instructions in the bathroom. The front desk person Preston was great friendly helpful.

Just a few things. One why the elevator was not labeled lobby on it. The second floor is the lobby but you have a first floor. And the shower is a pull out nob but i had to call the front desk to fine that out. They need some kind of instructions in the bathroom. The front desk person Preston was great friendly helpful.

Clean room and comfortable bed

Clean room and comfortable bed

We have stayed in many “business” hotels but this was the worst. We stayed at a Microtel thr night before and it was the Ritz compared to this run down mess of a hotel. Check in took 20 minutes and we were the only ones in the line. Hallway was gross and just an appetizer for the room. Walls were stained carpet was even grosser. Shoes on the whole time. Bed was clean so that was good but slept in my clothes. There are better options than this. Guaranteed.

We have stayed in many “business” hotels but this was the worst. We stayed at a Microtel thr night before and it was the Ritz compared to this run down mess of a hotel. Check in took 20 minutes and we were the only ones in the line. Hallway was gross and just an appetizer for the room. Walls were stained carpet was even grosser. Shoes on the whole time. Bed was clean so that was good but slept in my clothes. There are better options than this. Guaranteed.

Check in was efficient and service was good. Room and surrounding area was clean. There was a mini fridge but it didn’t get cold overall, it was a pleasant stay

Check in was efficient and service was good. Room and surrounding area was clean. There was a mini fridge but it didn’t get cold overall, it was a pleasant stay

The television need to be larger and quicker channels, the breakfast was good.

The television need to be larger and quicker channels, the breakfast was good.

The guy who checked us in was absolutely awesome

The guy who checked us in was absolutely awesome

Staff was friendly.. will stay here again!!

Staff was friendly.. will stay here again!!

Everything was accessible

Everything was accessible

The staff at the hotel were simply outstanding. Warm, friebdly, helpful and above and beyond.

The staff at the hotel were simply outstanding. Warm, friebdly, helpful and above and beyond.

Location was convenient to 95

Location was convenient to 95

Carpet dirty and landscaping all growed up

Carpet dirty and landscaping all growed up

Hotel could use sone updating. Staff was very friendly.

Hotel could use sone updating. Staff was very friendly.

Great service

Great service

Great stay

Great stay

Great staff but aside from that Awful will never return

Great staff but aside from that Awful will never return

Customer Service is exceptional

Customer Service is exceptional

My only downfall was the continental breakfast. It was not good!! It tasted like microwaveable turkey and pork sausage, egg and NO bacon. The fresh coffee and muffins were the best!!!The staff was great, especially the women who cleaned the breakfast area. She was so pleasant and had a good sense of humor. I will return back in the future.

My only downfall was the continental breakfast. It was not good!! It tasted like microwaveable turkey and pork sausage, egg and NO bacon. The fresh coffee and muffins were the best!!!The staff was great, especially the women who cleaned the breakfast area. She was so pleasant and had a good sense of humor. I will return back in the future.

There was no hot water, barley warm at best. Both entrance and back door keypad was not working. Just walk right on in 24/7. many other things, but not good. Had to check out early due to the multiple problems.

There was no hot water, barley warm at best. Both entrance and back door keypad was not working. Just walk right on in 24/7. many other things, but not good. Had to check out early due to the multiple problems.

Shower did not work, no signal on tv, usb port on light by bed inoperable

Shower did not work, no signal on tv, usb port on light by bed inoperable

Staff was amazing

Staff was amazing

We left after our event! The duvet on both beds were torn with small rips on them. The beds were supposed to be queen size, but they appeared to be standard. THE CARPET WAS DISGUSTING! The only positive about the room was the bathroom! The shower pressure was amazing, just don’t walk on the carpet with bare feet!

We left after our event! The duvet on both beds were torn with small rips on them. The beds were supposed to be queen size, but they appeared to be standard. THE CARPET WAS DISGUSTING! The only positive about the room was the bathroom! The shower pressure was amazing, just don’t walk on the carpet with bare feet!

It was cool

It was cool

The property was worn. The amount paid for the room was not comparable to other properties. The air conditioning in our room was not functioning, my husband fixed it during our stay. Plumbing fixtures were not labeled correctly. We checked out early becasue the bed mattress was lumpy.

The property was worn. The amount paid for the room was not comparable to other properties. The air conditioning in our room was not functioning, my husband fixed it during our stay. Plumbing fixtures were not labeled correctly. We checked out early becasue the bed mattress was lumpy.

The outside needs to be mowed and areas where guests can walk should be cleaned up. The carpets were definitely in need of a good cleaning. Staff was very nice and pleasant to interact with.

The outside needs to be mowed and areas where guests can walk should be cleaned up. The carpets were definitely in need of a good cleaning. Staff was very nice and pleasant to interact with.

Property itself is nice rooms are good wish it had room service

Property itself is nice rooms are good wish it had room service

Great

Great

They need to remodel the room. The carpet had stain

They need to remodel the room. The carpet had stain

Was very clean through out. Just wish they had hand showers. Otherwise good for the price.

Was very clean through out. Just wish they had hand showers. Otherwise good for the price.

Front desk and staff very friendly..my room I had double beds the first night the bed was terrible didn’t sleep well second night got in the other bed it was much better slept well. The shower great water pressure not hot enough though. I noticed if I touched something like in the hallway by elevator it was sticky when I looked at the stand something had spilled on it next day it was still there so that is just a little something. I don’t think I want to go back to that hotel again,and a bit dated so it could use a little TLC.

Front desk and staff very friendly..my room I had double beds the first night the bed was terrible didn’t sleep well second night got in the other bed it was much better slept well. The shower great water pressure not hot enough though. I noticed if I touched something like in the hallway by elevator it was sticky when I looked at the stand something had spilled on it next day it was still there so that is just a little something. I don’t think I want to go back to that hotel again,and a bit dated so it could use a little TLC.

This hotel was ok. The biggest issue we had was the condition. It’s OLD, and has some serious water damage. We were on a middle level and it was terrible, I can’t imagine what the sub level looks like. It also smelled AWFUL. I am a teacher and have three children of my own, smells don’t normally phase me. But omg, we ended up keeping a body spray by the door it was so bad. We had two bugs in three days. It does have a metro station a 5 min drive away, not easily walkable though. The best part was the older lady working the breakfast. She was so sweet, attentive, and a helpful guide to DC!

This hotel was ok. The biggest issue we had was the condition. It’s OLD, and has some serious water damage. We were on a middle level and it was terrible, I can’t imagine what the sub level looks like. It also smelled AWFUL. I am a teacher and have three children of my own, smells don’t normally phase me. But omg, we ended up keeping a body spray by the door it was so bad. We had two bugs in three days. It does have a metro station a 5 min drive away, not easily walkable though. The best part was the older lady working the breakfast. She was so sweet, attentive, and a helpful guide to DC!

Came in for the Beyoncé concert 4th of July. The receptionist was wonderful and so kind!

Came in for the Beyoncé concert 4th of July. The receptionist was wonderful and so kind!

Stay was good.

Stay was good.

The staff was great, hardly any hot water, low power toilets

The staff was great, hardly any hot water, low power toilets

The cleaning staff was excellent. The nonsense of forcefully having to "pull out" the nozzle for the shower to start the shower WAS UNCALLED FOR AND UNACCEPTABLE! I ALMOST BROKE MY NAIL! I travel all the time and I am A Holiday Inn Express Girl! I am disappointed with this property. Shame on them. 😡😡😡 s

The cleaning staff was excellent. The nonsense of forcefully having to "pull out" the nozzle for the shower to start the shower WAS UNCALLED FOR AND UNACCEPTABLE! I ALMOST BROKE MY NAIL! I travel all the time and I am A Holiday Inn Express Girl! I am disappointed with this property. Shame on them. 😡😡😡 s

This hotel is a great option as an economical hotel for a trip to Wash DC. The Green Line is very close and the best way to get into the city. The staff at this hotel are amazing. They are very friendly and helpful. The breakfast was also excellent . The lady in charge of it was constantly refilling, cleaning the stations, cleaning the tables, greeting everyone with a smile, and she even threw away our plates when we were finished eating. It was the best complimentary breakfast I have ever experienced in any hotel. The room was very clean. The bathroom was spotless. I am one of those people who check for cleanliness before anything else. If you are planning a trip to see Washington DC and want a cheaper way to travel, I highly recommend this hotel.

This hotel is a great option as an economical hotel for a trip to Wash DC. The Green Line is very close and the best way to get into the city. The staff at this hotel are amazing. They are very friendly and helpful. The breakfast was also excellent . The lady in charge of it was constantly refilling, cleaning the stations, cleaning the tables, greeting everyone with a smile, and she even threw away our plates when we were finished eating. It was the best complimentary breakfast I have ever experienced in any hotel. The room was very clean. The bathroom was spotless. I am one of those people who check for cleanliness before anything else. If you are planning a trip to see Washington DC and want a cheaper way to travel, I highly recommend this hotel.

Spend the extra money and stay in DC

Spend the extra money and stay in DC

The staff is always so friendly!

The staff is always so friendly!

The hotel was in a cul-de-sac among other hotels. Felt very safe there. Rooms were clean and breakfast area was spotless. Good variety for breakfast. Staf was courteous and very friendly. Front desk clerk, Preston, was absolutely fantastic. He is extremely patient, friendly, and would go above and beyond for the patrons. Overall stay was excellent and i would certainly stay here again!!!

The hotel was in a cul-de-sac among other hotels. Felt very safe there. Rooms were clean and breakfast area was spotless. Good variety for breakfast. Staf was courteous and very friendly. Front desk clerk, Preston, was absolutely fantastic. He is extremely patient, friendly, and would go above and beyond for the patrons. Overall stay was excellent and i would certainly stay here again!!!

There was an employee named Theresa at breakfast. She came over and talked to us very kindly and gave us some helpful information She was very sweet and made our day. The breakfast was not very good, but convenient to grab and go.

There was an employee named Theresa at breakfast. She came over and talked to us very kindly and gave us some helpful information She was very sweet and made our day. The breakfast was not very good, but convenient to grab and go.

Propertie wasn’t dirty but it also wasn’t to clean

This hotel was wonderful! Preston, at the front desk, was very attentive. The shuttle to take us to the metro and pick us up was convenient, accommodating, and timely. The breakfast was outstanding! Teresa was on top of the food and was so helpful and informative. I would come back here in a heartbeat!

Easy to get to, low traffic area. Poor choice of restaurants in area, only one elevator was working.

So to begin this was the nastiest hotel I’ve ever stayed in. I’m not from the area so we traveled from New Jersey to get to this hotel for a concert event. To warn anyone this was room 302! To start with the laundry list of issues room was super small for the price, the door handle to the room was literally loose , the rooms toilet hardly flushed, the shower was cold the entire time we were there, the fridge didn’t become cold till the second day we were there, the tv was unusable due to it have a ton of lines in the screen, all of the outlets in the room are a definite fire hazard as well as being loose, the WiFi in this hotel was absolutely unusable, there were stains on the walls. All that is on top of the staff being beyond rude and claimed my complaints were essentially void because I had just gotten there. When I brought up the issues they did 1 single attempt of looking in the room one one of us in the room was currently naked and getting out of the icebox shower. Then seemingly got upset because I turned them away for obvious reasons. Long story short if you want to disrespected and ignored in a disgusting setting this is the hotel for you.

Rooms need to be updated. Friendly staff.

Shower faucet didn't work properly and create unsafe situations!

I arrived and property said they were booked. Terrible experience.

It's was a good stay. Staff was awesome. Pool needs some updates along with the outside paint job. Room was good just a place on the wall where it had been patched but not professionally done. You could see the crack patch and it wasn't sanded down well.

Would stay here again.It was very cool.

The place does not live up

Everything was great. The breakfast was good. Overall a great experience

Nice place for the price

Tje staff was AMAZING. Very nice and professional.

Everything was great. Friendly atmosphere.

Near the DC area

Amazing and pleasant stay, the breakfast was great and it was such a peaceful time!

The house cleaning and support staff were great but the young man at the front desk could be pleasant but spent the majority of his time walking around monitoring everything that we did. We were there for a tournament and the kids were not out of control but we were constantly reprimanded for running, being loud (in the middle of the day), and even I was told that I could not eat my carrot sticks in certain areas of the lobby. Interestingly enough, other hotel guests were not questioned or reprimanded when doing the same things.

Clean and comfortable. Very nice to be able to park onsite. Very quiet and the staff was very friendly.

I was forced to book the room because the hotel we originally booked a room at had no power. When I arrived the front desk person told me my booking was in error; they had no rooms. She also said she’d cancel the booking on her end with no problem. Everything she said was a lie. I contacted them and they told me I was lying. I got charged $179 for a room that was unavailable. I’m never using this app again in this life.

It's old

The property was very dirty and cluttered on the outside. My main issue with all Holliday Inn Expresses is the free breakfast. it is so bad, it should be free. We started staying at HI because of the free meal. Powdered eggs and the same ole sausage EVERY DAY. We’re done with Holliday Inn. There are too many motels with much better food for the same price. We were there 4 days and only ate there once.

Requested a King Room and got accessible King. Hotel needs total renovation. Dirty carpet, rolling chair appeared to have been through the war, wobbly desk table, terrible, terrible, terrible. Dark and dreary. NEVER AGAIN.

There were people stuck on the elevator. Elevators were out of service. Room had an unpleasant odor.

This isn’t the level of quality typical of a Holiday Inn, which is my preferred choice. When you arrive, it’s clean enough in the lobby, but the ceiling tiles are gross, desk staff was VERY friendly. Check-in was very smooth and easy, except we weren’t told where the pool was, because it was locked, both gates, no pool access, I booked this specific choice over others for the pool. Then I’m given my room, I booked a double queen for 4 large people, I was given a double full, when asked about the accommodation, I’m told that they only have to honor the number the room sleeps and not specifically the size of the bed. Go to the elevators, only one is operable, the other was down the ENTIRE week. 1 of 2 elevators is working, for 5 floors. I get to my room, it’s tiny, furniture is in disrepair, the beds are rock hard, the air conditioning barely cools the room, the bathroom is TINY. Our specific room had a toilet that would only flush if you held the handle, the shower diverter from the tub spigot only half engaged so we had low pressure at the show head while water spewed from the tub faucet. The TV was a paltry old 32” and the sound barely worked on it, the WiFi wouldn’t connect while we were there. The TV remote was sticky. The cleaning staff was also rude, with only one elevator they would hog it, they wouldn’t wait for customers to clear the it, they’d just push in before people got out. It’s the grossest HIE I have ever been in and I wont go back, IHG should be embarrassed.

Front desk was great

I checked in on Friday the elevator was off for 2 days or so days so I had to carry my luggage up the stairs into the room and I was told that the elevator would be fixed that day and it wasn't so it was very much inconvenience to me it was very straining and stressful

While the property seemed to be in a safe location, it was not close to any restaurants. Room was clean. Breakfast was diverse and robust. Easy parking. Would have liked an indoor pool.

The older breakfast lady was the best thing about this hotel. Friendly, kind and helpful

The hotel room was very nice. The desk manager was friendly, but hard to understand. Carpets in the rooms and hallways are very stained. Need to replace.

The property can benefit from renovations. The room’s A/C system can definitely be modernized. The staff is very good and friendly, trying to help. Breakfast was continental and okay but for the price, it is quite far from Washington, 27-38 minutes drive from the national mall.

We had a good stay enjoyed everything about the property

Hospitality was bad. Not a welcoming location.

We enjoyed our stay. The breakfast staff was amazing, Theresa is the best. The service was amazing.

Cigarette and blunt holes throughout room and mildew smell. Dark and dingy. Will not return. We actually left after 2 hours and didn’t stay overnight. Horrible experience.

Preston helped us upon, checking in extremely professional and took care of all of our needs. I also like to acknowledge the sweetest woman who was in charge of breakfast each morning. I didn’t catch her name, but she was so nice to talk to untreated all of our boys with such hospitality Colorado Magic basketball thank you. We had conversation a couple mornings I wanted to say thank you we appreciate you and I wish I could’ve done more.

Outstanding service

Great place to stay

Staff working that night was very pleasant

The rooms, great parking front or back. Preston at the front desk was very nice and supportive. First impressions from the host says the type ofbstzy you eoll have.

Room is very small. Bed was unyeilding after a long day at work.

Staff was very nice

My stay was good except when my trailer in their parking lot got broke into and my tools stolen. The night man working was very rude to me and completely unhelpful. The rest of the staff there were very good. There are signs all around the parking lot about theft so it seems like an ongoing problem.

Good service and friendly staff. Bed was okay. Room was a little small for a family of four.

I am writing to express my disappointment and frustration with my recent stay at your hotel at above location- 5001 Mercedes Blvd, Camp Springs, MD 20746 . Despite reporting issues with the shower having only cold water and the air conditioning not working, Manager Denise refused to assist me. Not only were my concerns ignored, but Manager Denise also spoke to me in a condescending manner, making me feel disrespected and incompetent. As a paying guest, I expect a certain level of service and respect. I hope that you will take my complaint seriously and take necessary actions to address these issues and provide better training to your staff. Sincerely, Customer: Grendaliz Rolon

We booked a weekend for Valentine's Day and this hotel was bad. There was no hot water all weekend. We told the front desk about it and they assured us it was getting fixed, it didn't. The bed was broken and the couch had stains all over it. Gross. Can't believe they have the nerve to charge $250/night.

The front counter staff were very nice

Friendly and great staff

Nice place

The room was very nice.

Nice stay for what we needed

Hotel is run down. Rugs look very old and dirty

I booked two rooms for my mother and I. In my mother’s room a used condom box was found at the bottom of her bed. She also did not have wash cloths, towels, or a shower curtain in her room. When she went to the front desk she was told she would be receiving a refund for one nights stay. We never received the refund and when I contacted Expedia they couldn’t get in contact with the manager of the hotel. How is that possible. The customer service has been horrible correcting this issue and I will be contacting corporate.

Excellent

I really enjoyed my recent stay at this location. The staff were nice. The room was nice. And the breakfast was good

Friendly and pleasant staff. Helpful and professional. Cleanliness and personal services.