Courtyard by Marriott Burlington

Exceptional

Exceptional

Nice and clean in room. Need nice Cleaned

Nice and clean in room. Need nice Cleaned

The mattress in Room 307 was just horrible -- it caved n at different spots and I started getting back spasms trying to find a proper place and position. When I mentioned it to the front desk person at checkout on Sunday she acted as if it was no big deal. As a Marriott Bonvoy member I truly expect better and feel you should credit me with a night's stay at a Marriott for the extreme inconvenience.

Very good

Always polite clean

Always polite clean

Stayed here several times great staff Too expensive

Stayed here several times great staff Too expensive

We didn't eat breakfast at the hotel. Location was great! The hair dryer in the room didn't work but no big deal. The TV volume seemed to lower and go up on its own.

The stay was very nice! Check in was smooth despite me making an error with my reservation. I enjoyed my stay and will certainly be back.

The stay was very nice! Check in was smooth despite me making an error with my reservation. I enjoyed my stay and will certainly be back.

Staff does not wear their name tag. When ask what were the staff name was, hostile reactions was given. Upon checking out, I was told I had a balance that needed to taking care of but could not show me the charges. I did not have any additional charges that was due to my checkout.

Staff does not wear their name tag. When ask what were the staff name was, hostile reactions was given. Upon checking out, I was told I had a balance that needed to taking care of but could not show me the charges. I did not have any additional charges that was due to my checkout.

Superb

Our room had some age, as in carpet stains & blemishes. It was clean and staff was very friendly. Gone are the days to ask for something from housekeeping. They will ask you to come down to the front desk to get it.

Our room had some age, as in carpet stains & blemishes. It was clean and staff was very friendly. Gone are the days to ask for something from housekeeping. They will ask you to come down to the front desk to get it.

Superb

The bed was NOT comfortable and the bathrooms need updating!

The bed was NOT comfortable and the bathrooms need updating!

Dreary hotel rooms. Photos make it look much nicer. Terrible lighting as well. Depressing.

Dreary hotel rooms. Photos make it look much nicer. Terrible lighting as well. Depressing.

Exceptional

The staff were always smiling!

The staff were always smiling!

We really enjoyed the stay. Clean rooms and friendly staff. If we're in the area again, we will definitely stay here.

We really enjoyed the stay. Clean rooms and friendly staff. If we're in the area again, we will definitely stay here.

Well i paid through your site, and they wanted me to pay again onsite and negotiate a refund with a manger the next morning because whatever card Expedia pays them with didn't work. I refused . Way waybway ober priced for Burlington, i libe in this town and almost 300 bucks for one bed ,one night is crazy outrageous. All the soaps and body waahes and lotions where bone dry. Stay at motel 6 before i stay at this place... truly feel half of my money should be refunded

Well i paid through your site, and they wanted me to pay again onsite and negotiate a refund with a manger the next morning because whatever card Expedia pays them with didn't work. I refused . Way waybway ober priced for Burlington, i libe in this town and almost 300 bucks for one bed ,one night is crazy outrageous. All the soaps and body waahes and lotions where bone dry. Stay at motel 6 before i stay at this place... truly feel half of my money should be refunded

Pleasant

Right on Hwy 40, street house loud but otherwise nice

Right on Hwy 40, street house loud but otherwise nice

Clean friendly quiet Hard to get into, need more signage

Clean friendly quiet Hard to get into, need more signage

Good for a night while traveling through

Good for a night while traveling through

Really wish that if a pool was advertised on the site and pictures that it would be open for summer. Sucks always showing up and the pool is never open.

Really wish that if a pool was advertised on the site and pictures that it would be open for summer. Sucks always showing up and the pool is never open.

Nice location. Plenteous restaurant

Nice location. Plenteous restaurant

Area was quiet and convenient

Area was quiet and convenient

Very friendly and clean. A little confusing trying to find the hotel. You can use a sign off the main rd.

Very friendly and clean. A little confusing trying to find the hotel. You can use a sign off the main rd.

Nothing

Excellent place to stay very comfortable beds and friendly staff

Excellent place to stay very comfortable beds and friendly staff

Dirty feel funny smell

Dirty feel funny smell

The staff was so welcoming! We will definitely stay again!

The staff was so welcoming! We will definitely stay again!

Great staff and clean hotel

Great staff and clean hotel

Everything

Everything

NOTHING was likable except handicap ♿ parking

NOTHING was likable except handicap ♿ parking

Staff was great

Staff was great

Entire lobby smelled of fried food, so much that my hair smelled after being in the lobby for 15-20minutes. Scent lingered in hallway of second floor. Staff knew but didn’t seem to care. The Starbucks on site was really just the hotel staff and limited to simple coffees. Comfortable for what we needed but would chose to stay somewhere else next time.

Entire lobby smelled of fried food, so much that my hair smelled after being in the lobby for 15-20minutes. Scent lingered in hallway of second floor. Staff knew but didn’t seem to care. The Starbucks on site was really just the hotel staff and limited to simple coffees. Comfortable for what we needed but would chose to stay somewhere else next time.

Customer service was friendly Rented a room the door would not close so they had to transfer me to another room. The 2nd room, the bed was uncomfortable and 1 of the towels had a brown stain on it

I did not have a great first impression. The walls are very thin. I was awakened by the conversation of the person in the room next door at 7am. I most likely wouldn’t choose this property again when traveling to this city.

I did not have a great first impression. The walls are very thin. I was awakened by the conversation of the person in the room next door at 7am. I most likely wouldn’t choose this property again when traveling to this city.

Quick overnight for college visit. Perfect spot.

Quick overnight for college visit. Perfect spot.

Staff friendly and concern. Location..atmosphere

Good

Good

Everything

The staff were very helpful, professional and friendly. The room was comfortable, and there was a small refrigerator, but not a microwave. The front desk clerk kindly told us on check in that we were free to use the one in the lobby, though. The room appeared to be clean, but the top of the table/counter and the floor seemed to have been washed in soured water. The bathroom smelled odd: slight smell of vomit, smell of mildew. I was disappointed that breakfast was not included. They do have a restaurant with friendly, helpful staff, and you could buy Starbuck's coffee. There is a coffee maker in the room (not Starbuck's coffee).

The staff were very helpful, professional and friendly. The room was comfortable, and there was a small refrigerator, but not a microwave. The front desk clerk kindly told us on check in that we were free to use the one in the lobby, though. The room appeared to be clean, but the top of the table/counter and the floor seemed to have been washed in soured water. The bathroom smelled odd: slight smell of vomit, smell of mildew. I was disappointed that breakfast was not included. They do have a restaurant with friendly, helpful staff, and you could buy Starbuck's coffee. There is a coffee maker in the room (not Starbuck's coffee).

Located close to eateries N/A

Staff was amazing! Very helpful and friendly. My only complaint was that the internet wasn’t dependable. The service in the hotel in general was bad. If you plan to work while staying at this hotel, be prepared to use your hotspot.

Staff was amazing! Very helpful and friendly. My only complaint was that the internet wasn’t dependable. The service in the hotel in general was bad. If you plan to work while staying at this hotel, be prepared to use your hotspot.

Was nice

Was nice

Always nice

Always nice

Location You had entrainment from 730p-930p this past Saturday evening. You had only 1 bartender while I was there at 7p. He was trying to keep up but clearly with the drink demands for guest etc you should have had another bartender to help. Maybe you did later but I did not observe one. I went next door the Vermont where they had more efficient and staffed personnel to make for a better experience. Overall it was a good place to stay. Location was

Good stay. Food options could be better.

Good stay. Food options could be better.

Complain about… standard highway hotel.

Complain about… standard highway hotel.

When I put credit card on file for incidentals they charged for the room again so the hotel got paid twice for the room and then it took almost a month to get the money back.

The lobby & property were clean. The beds were comfortable. One of the check-in staff was very rude to my guest and had a frown on her face the entire time. I booked on booking.com but still had to come and pay with my card, which I never had to do when using booking.com. The first room they put my guest in had a foul odor, and they had to change rooms.

We couldn't stay longer

Our stay was fine but we had a terrible experience at the cafe in the morning. The poor woman was there alone and trying to manage taking orders and making orders. Took forever to get my coffee and then the order was wrong. I just accepted it at that point. My son wanted an egg sandwich but knew better to order it because of only one staff manager on hand. Really disappointing experience.

Our stay was fine but we had a terrible experience at the cafe in the morning. The poor woman was there alone and trying to manage taking orders and making orders. Took forever to get my coffee and then the order was wrong. I just accepted it at that point. My son wanted an egg sandwich but knew better to order it because of only one staff manager on hand. Really disappointing experience.

Nice updated property convenient to shopping and restaurants. Contrary to the Booking.com listing, breakfast is NOT included. This is a serious issue that should be corrected and now reading the reviews, this has been identified as a problem for some time and yet Marriott has not corrected the listing- makes you think they are trying to mislead you.

Nothing! The bathroom vent was extremely loud. The door was loud and you had to be sure to pull it to close it. The outlets didn't charge my devices. The hot water in shower wasn't hot enough. The walls needed painting. There was no breakfast or at least instructions about breakfast. And the biggest...I paid through a third party and my card for incidentals was charged the full price! So now I have to wait for a refund on my credit card. And the clerk was unapologetic.

I needed study time and decided on Courtyard by Marriot based on other reviews. They were efficient and provided me with a quiet room to finish my work. Very clean and well decorated. I will recommend to any out of town clients coming to the Burlington area.

I needed study time and decided on Courtyard by Marriot based on other reviews. They were efficient and provided me with a quiet room to finish my work. Very clean and well decorated. I will recommend to any out of town clients coming to the Burlington area.

Well kept

Well kept

Excellent!!

Excellent!!

Melvin was awesome. The ladies that checked us in were fabulous. The pool was delightful. Food is very questionably for those prices.

Melvin was awesome. The ladies that checked us in were fabulous. The pool was delightful. Food is very questionably for those prices.

Check-in staff was amazing!

Check-in staff was amazing!

Assessibility to shopping, convenient parking and safe environment.

Assessibility to shopping, convenient parking and safe environment.

Nice place

Nice place

To no bartender. Noisy. A lot of traffic noise . Do not stay on the “front side”

To no bartender. Noisy. A lot of traffic noise . Do not stay on the “front side”

Bistro was nice ...Scotch Whiskey too expensive...

Bistro was nice ...Scotch Whiskey too expensive...

It’s a very nice hotel. The only exception would be the air conditioner. It’s SO LOUD that we barely got any sleep.

It’s a very nice hotel. The only exception would be the air conditioner. It’s SO LOUD that we barely got any sleep.

It was amazing … just to get away even if it was a town away.. no visitors no calls just enjoyment for me and my husband . Zack ( we apologize didn’t really catch her name) and the wonderful, beautiful, friendliest person with an outstanding personality and excellent customer service that was working Saturday May 25th. We really enjoyed you and Zack. You two have the best personality and anyone that has the chance just to talk to you both and chill would know it.

It was amazing … just to get away even if it was a town away.. no visitors no calls just enjoyment for me and my husband . Zack ( we apologize didn’t really catch her name) and the wonderful, beautiful, friendliest person with an outstanding personality and excellent customer service that was working Saturday May 25th. We really enjoyed you and Zack. You two have the best personality and anyone that has the chance just to talk to you both and chill would know it.

Beds are great and the hotel is very well kept. Housekeeping does not service room during stay unless requested.

Beds are great and the hotel is very well kept. Housekeeping does not service room during stay unless requested.

Convenient area and friendly staff but the housekeeping is not the best. The showers sometimes have a lot of hair in them…maybe they should use a sprayer or bucket to rinse afterwards. The sheets sometimes look like they were used but we bring Lysol & separate sheets. No bugs! No microwave but they keep one downstairs for guests, it’s usually a little dirty too.

Convenient area and friendly staff but the housekeeping is not the best. The showers sometimes have a lot of hair in them…maybe they should use a sprayer or bucket to rinse afterwards. The sheets sometimes look like they were used but we bring Lysol & separate sheets. No bugs! No microwave but they keep one downstairs for guests, it’s usually a little dirty too.

Easy to access from the freeway and close to shopping and dining options.

Easy to access from the freeway and close to shopping and dining options.

It’s very well kept and clean

It’s very well kept and clean

Nice hotel, room service does not come daily.

Nice hotel, room service does not come daily.

We paid for the breakfast at the bistro but the woman was not very friendly did not explain how it worked and then the food came out cold. There was no coffee in the lobby and the bistro ran out of coffee- never seen that before!

We paid for the breakfast at the bistro but the woman was not very friendly did not explain how it worked and then the food came out cold. There was no coffee in the lobby and the bistro ran out of coffee- never seen that before!

Ok. But not worth the money.

Ok. But not worth the money.

HVAC unit barely worked, sink faucet barely worked. Uncomfortable bed. No complimentary coffee in the lobby, have to pay for everything. Personnel were friendly

HVAC unit barely worked, sink faucet barely worked. Uncomfortable bed. No complimentary coffee in the lobby, have to pay for everything. Personnel were friendly

This place needs a deep clean! Corners and edges people

This place needs a deep clean! Corners and edges people

She didn’t sleep at all, and she must drive the rest of the day.

She didn’t sleep at all, and she must drive the rest of the day.

It was great

On Booking, it has a choice to pay a little more for breakfast but there is no breakfast offered. It’s a Starbucks Kiosk.

It’s great.

It’s great.

I was forced out of my sleep with a non stop alarm and flashing lights throughout the middle of the night due to a “Glitch” which cause me and my family to leave outside and was told it was nothing they could do.

I was forced out of my sleep with a non stop alarm and flashing lights throughout the middle of the night due to a “Glitch” which cause me and my family to leave outside and was told it was nothing they could do.

Everyone on staff we met was excellent - friendly and helpful!

Everyone on staff we met was excellent - friendly and helpful!

nice renovations!

nice renovations!

It was nice

It was nice

Check-in was one of the most pleasant I've had in awhile at a hotel. I arrived at midnight and was promptly greeted, asked if I had any room preferences, and offered free bottled water. At check-out, the staff member acknowledged that I booked through Expedia and asked if I had a Bonvoy account so she could give me points for my stay. Wonderful, clean hotel with great staff!

Check-in was one of the most pleasant I've had in awhile at a hotel. I arrived at midnight and was promptly greeted, asked if I had any room preferences, and offered free bottled water. At check-out, the staff member acknowledged that I booked through Expedia and asked if I had a Bonvoy account so she could give me points for my stay. Wonderful, clean hotel with great staff!

No free coffee or breakfast available. Employees were friendly and helpful. Limited pool hours wasn’t convenient

No free coffee or breakfast available. Employees were friendly and helpful. Limited pool hours wasn’t convenient

The staff was amazing!

The staff was amazing!

Beds and pillows were not comfortable, I had a clogged sink and therefor had to brush my teeth inside the shower. I’m my brothers room the toilet was clogged so this meant there hotel had plumbing problems they were not taking care of.

Beds and pillows were not comfortable, I had a clogged sink and therefor had to brush my teeth inside the shower. I’m my brothers room the toilet was clogged so this meant there hotel had plumbing problems they were not taking care of.

great place to stay. Right off the interstate, onsite parking. The hotel was clean , quite, and very comfortable. I would definitely stay here again.

great place to stay. Right off the interstate, onsite parking. The hotel was clean , quite, and very comfortable. I would definitely stay here again.

Liked

Liked

Nice Fire Pit out back

Nice Fire Pit out back

Easy check in

Easy check in

Great hotel. The parking is limited and the some lighting in the parking lot was broken making it very dark.

Great hotel. The parking is limited and the some lighting in the parking lot was broken making it very dark.

Nice!

Nice!

Great location, excellent staff.

Great location, excellent staff.

Updated, extremely clean hotel. Comfortable and well appointed. If making college visit to Elon University, it's about a 10 minute drive in the slow lane! Near all sorts of chain restaurants and also some local eats--Indian, Mexican, all very tasty.

Updated, extremely clean hotel. Comfortable and well appointed. If making college visit to Elon University, it's about a 10 minute drive in the slow lane! Near all sorts of chain restaurants and also some local eats--Indian, Mexican, all very tasty.

Lovely check in, clean hotel

Lovely check in, clean hotel

The rooms were very clean and the staff was always friendly. We stayed 3 days and it was excellent. The chicken wings at the bistro were delicious.

The rooms were very clean and the staff was always friendly. We stayed 3 days and it was excellent. The chicken wings at the bistro were delicious.

Nice place clean but no HOT Water in our room and breakfast was not all that. Charged a lot for what was in a box says BOWL in menu.

Nice place clean but no HOT Water in our room and breakfast was not all that. Charged a lot for what was in a box says BOWL in menu.

This was a great hotel. The room was spacious and modern and very clean. I had a small balcony I could walk out on. The bed was very comfortable and the shower had soap, shampoo, and conditioner bottles installed for my convenience. No more wasted individual bottles to hurt the environment. The tv was on an arm and could be moved to view from bed or the couch. The only negative was the noise from the nearby highway was pretty loud... but not a big deal. Breakfast was not included, but that wasn't a big deal. They had lots of small carts to use for toting the luggage up and down to the room.

This was a great hotel. The room was spacious and modern and very clean. I had a small balcony I could walk out on. The bed was very comfortable and the shower had soap, shampoo, and conditioner bottles installed for my convenience. No more wasted individual bottles to hurt the environment. The tv was on an arm and could be moved to view from bed or the couch. The only negative was the noise from the nearby highway was pretty loud... but not a big deal. Breakfast was not included, but that wasn't a big deal. They had lots of small carts to use for toting the luggage up and down to the room.

We were here for a college visit and it was a short distance to Elon. Very comfortable stay.

We were here for a college visit and it was a short distance to Elon. Very comfortable stay.

Remodeled clean rooms with comfortable beds; very friendly and helpful staff

Remodeled clean rooms with comfortable beds; very friendly and helpful staff

Great stay! Great room and very clean!

Great stay! Great room and very clean!

I enjoy staying at the courtyard. The staff is always helpful, courteous, and nice. The hotel is pretty tidy, clean, and comfortable.

I enjoy staying at the courtyard. The staff is always helpful, courteous, and nice. The hotel is pretty tidy, clean, and comfortable.

It was a good experience other than being on the highway side. It was very noisy with all the traffic

It was a good experience other than being on the highway side. It was very noisy with all the traffic

Hotel was fabulous! Everyone working there did a wonderful job. The GM who moved from Memphis very caring for the guests and property. You guys have a great team.

Hotel was fabulous! Everyone working there did a wonderful job. The GM who moved from Memphis very caring for the guests and property. You guys have a great team.

The room was very clean, comfy bed, and vwry quitw. Wonderful place nice pool area and fire area. No hot tub but was still great.

The room was very clean, comfy bed, and vwry quitw. Wonderful place nice pool area and fire area. No hot tub but was still great.

Everything was great

Everything was great

Great location, clean, great service

Great location, clean, great service

A/C unit sounded like a tractor engine. Fan in bathroom sounded like a turbine. Floor around the toiled still had droplets from previous occupiers. To pay a premium to stay here rather than a Holiday Inn Express was a mistake.

A/C unit sounded like a tractor engine. Fan in bathroom sounded like a turbine. Floor around the toiled still had droplets from previous occupiers. To pay a premium to stay here rather than a Holiday Inn Express was a mistake.

Very comfortable, the staff were attentive and friendly. Rooms clean.

Very comfortable, the staff were attentive and friendly. Rooms clean.

suite i rented for my son and groom’s men was cleaned before we checked out and leftovers were confiscate by staff. also apple fast charge was missing.

suite i rented for my son and groom’s men was cleaned before we checked out and leftovers were confiscate by staff. also apple fast charge was missing.

Roomy shower stall.

Roomy shower stall.

The only other thing I would have like to have would be a microwave in the hotel room. Otherwise the room I stayed with was great! I initially switched from the Microtel in town to Marriott due to poor reviews at the other hotel. They were great with working with me and making sure my stay was great!

The only other thing I would have like to have would be a microwave in the hotel room. Otherwise the room I stayed with was great! I initially switched from the Microtel in town to Marriott due to poor reviews at the other hotel. They were great with working with me and making sure my stay was great!

Very nice!! We were in town for a funeral and this place was close by all the area's we needed to be.

Very nice!! We were in town for a funeral and this place was close by all the area's we needed to be.

Absolutely wonderful property! Front desk was amazing and customer service was on point! Very friendly

Absolutely wonderful property! Front desk was amazing and customer service was on point! Very friendly

VERY GOOD

VERY GOOD

Friendly staff and good coffee

Friendly staff and good coffee

I stayed 8 nights in your hotel. My room was cleaned twice. I put in a request several times and when i arrived in my room at night it was not cleaned. I actually asked in person. 3 times i watched the desk person write down in a book to clean my room. When i called to ask why my room was not cleaned i was told no one wrote the instructions in the book. I feel i was lied too. I also left wake up calls. That never happened also. I expected more from Marriot.

I stayed 8 nights in your hotel. My room was cleaned twice. I put in a request several times and when i arrived in my room at night it was not cleaned. I actually asked in person. 3 times i watched the desk person write down in a book to clean my room. When i called to ask why my room was not cleaned i was told no one wrote the instructions in the book. I feel i was lied too. I also left wake up calls. That never happened also. I expected more from Marriot.

Everything was nice and clean. My refrigerator didn’t work

Everything was nice and clean. My refrigerator didn’t work

The only real issue we had was that the shower was very slow draining.

The only real issue we had was that the shower was very slow draining.

The hotel was clean and the bed was very comfortable. I enjoyed the balcony as well.

The hotel was clean and the bed was very comfortable. I enjoyed the balcony as well.

checked out the pool area. very sad. no plants or greenery.

checked out the pool area. very sad. no plants or greenery.

Good place to stay while in Burlington,staff were very nice and competent, only negative was breakfast while most other competitive hotels offer free breakfast selections

Good place to stay while in Burlington,staff were very nice and competent, only negative was breakfast while most other competitive hotels offer free breakfast selections

I had no issues

I had no issues

Property was in the best condition. Still had old toilet seats and the fan in the bathroom was really loud. The bathroom was very clean and everything looked old, even though they recently renovated the property. However, the staff made up for all of these pit falls, specifically Jan. The night attendant from Monday the second, until about Wednesday the 4th, helped me get into three different rooms because of cleanliness issues, loud AC, and toilet problems.

They put me in a room with a creaky AC, so I asked to be moved to a different room but this new room that they had put me in had some plumbing issues that whenever I took a shower the ceiling over the toilet leaked so much that it flooded the whole bathroom. Terrible. just TERRIBLE. I ended up checking out after 1 night of my supposedly 10 nights of stay in this hotel. I WOULD NOT recommend.

We enjoyed our stay and the staff were very professional.

Everything was perfect except there was no pool for two weeks

Stayed two nights at the hotel for my business. cleanness, amenities, friendliness, and restaurants availabilities near the hotel are great. There's the only thing that I don't like was the noise from the free nearby. I reside on the west coast and the time difference helped me not to make sleepy easily and the noise also makes it difficult to fall asleep. other than that, everything is good.