Holiday Inn Express & Suites Austin South-Buda by IHG

Oh wow out of alot of hotels that I travel to.This one is fgs best.It could b a 5star.The clerk Bryan was excellent even they r people friendly.I will always stay here on my visits

I booked a suite and upon check in they tried to put me in a room that was not a suite, and also a room that was not ready. Then I got put into another room which was still not a suite. The third room was finally a suite but the AC unit leaked so much that I had to put into yet another room. All the rooms were not clean. One room had blankets from a previous guest. Floor did not appear vacuumed or swept at all. The pool was dirty. I asked for assistance using their pancake machine and was simply told it was working. Worst customer service ever.

Everything was good The room smelled funny and pancake maker didn’t work right

I liked the front staff. They were helpful and made my chsck in and out easy. Free coffee. The room smelled like hot shower. They dont air out the rooms and you can smell it. Rhe pillows look nice and fluffy and when you lay down on them, you loterally sink in. The beds made so much noise. The springs in both the beds were so loud with every movement. The dumpster outside was overflowing with trash. I found a cochroach in the room. We asked for towels to be brought to our room and no one came. The doors were hard to open and you would have to pull them hard to close. Their were lots of flies in the dinning area because of the door to the parking lot by the pool not being closed properly. Again, you had to pull it hard to close. We stayed for 3 days and 2 nights. Our trash was piled up before we left. Not sure if we had to call for them to come check our room.

The young man that checked me in was helpful and friendly and the pillows were really comfortablez

Great experience. The staff is kind and very helpful.

The staff was great. They kept everything clean. It was just an old hotel. The elevator was not great. The laundry room not working, the ice machine was leaking.

Our stay at the hotel was great. Breakfast was very good. The swimming pool was closed for maintenance but it was ok due to it rained that weekend.

Messy lobby and elevator

All these issues were minimal compared to the fact that they charged over $1000 for a tow night stay that was barely $215 at most. Three different transactions for that amount and then charged and then the next day charged an additional $570 on top of the 3 $215 charges. We brought it to the attention of the manager and always told they were doing what they could, but charges remained.

Property seems to be under construction. Lots of dust. The pool was closed.

Breakfast was ok.

This area is great, and you can easily walk to Starbucks, Dutch Bros Coffee, McDonald’s, Taco Bell, and Popeye’s. The elevator takes much longer to open and close, and it’s also slow to reach each floor. It needs an update!

The elevator takes much longer to open and close, and it’s also slow to reach each floor. It needs an update!

Air conditioner worked good Breakfast wasn’t a good quality. Ceiling fans were out in whole building.

Good

Air conditioner worked good Breakfast wasn’t a good quality. Ceiling fans were out in whole building.

I was really disappointed with my recent stay at Holiday Inn Express. I usually love staying at this brand, which made this visit even more frustrating. The waffle machine at breakfast was broken, the elevator was extremely slow, and the room itself felt very strange. I was given a handicap-accessible room even though I did not request one, and there was no bathtub. Overall, the experience just did not meet the standard I normally expect from Holiday Inn Express, and it made the trip disappointing.

First time here to watch a TSU graduation. Personnel very friendly and helpful!

A big room. The man in front desk was too kind. 10/10 The Elevator it takes too long

A big room. The man in front desk was too kind. 10/10 The Elevator it takes too long

Room looking Smell in elevator, and lobby, was like smelling weird

Room looking Smell in elevator, and lobby, was like smelling weird

The property condition is poor, water leaked on the ground floor and in the hallway of 4th floor. There were signs of water damage everywhere and in the room floor. The elevator is extremely slow and there’s only 1. Two positive points: water pressure was very good and decent gym.

The hotel was clean and beds comfortable. It was nice to have a full breakfast to choose from in the morning! Front desk staff were friendly and helpful!

Booked a king bed room and got a full sized bed . Had to sleep on the pull out sofa bed because they were fully boo

I

The hotel needed a good cleaning overall our bathroom was full of hair on the floor, several spots of mildew along the bathtub and floor. The mattress in our room was full of stains. I also left a blouse and pants in the closet and called the day after and they could not find it. I specifically told them it was in the closet and the room number and it appears nobody wanted to go look for it. Overall, the location was great, but the cleanliness of the hotel was not good.

Good

Very good

Awesome and the best place to stay around the area

Elevator broken for 4 days. TVs in workout center didn't work. Self service laundry didn't work. Only one stall in community women's restroom worked. One of the 2 coffee makers broken. This hotel is NOT up to Holiday Inn standards.

Room was FILTHY. Common areas such as elevators - filthy. Breakfast bar was the worse I have ever experienced. No fruit, waffle machine broken, coffee area dirty, homeless come in for breakfast, my room key was not working on the work out area and no one was at the desk to let me in. No Cleaning service. Elevator stopped working our last night. Horrible place. DO NOT STAY HERE.

Super convenient location. HEB & Walmart right across the highway! There was a smell once you got out of the elevators. Like mildew. I asked for extra pillows and didn’t receive them. Quality definitely was not what I was expecting from HIE

Super convenient location. HEB & Walmart right across the highway! There was a smell once you got out of the elevators. Like mildew. I asked for extra pillows and didn’t receive them. Quality definitely was not what I was expecting from HIE

It is definitely an old property, needs maintenance and upkeep. After being moved to three different rooms, the stay was ok. First room no a/c or phone and missing tv, second room the a/c would not shut off at all (it was freezing in the room and it takes a lot for me to get cold), third room was good. The staff was very friendly and helpful-apologetic, although I would have preferred a discounted rate given the situation. It'll work in a pinch.

Exceptional

Love that there is a fresh cup of coffee whenever you want one in the lobby! Everyone was friendly and attentive. They were able to help us out with a special request as their schedule allowed. Great stay, would absolutely stay again!

No one came in to empty trash except day before I left.

No one came in to empty trash except day before I left.

The hotel staff was friendly/professional and the property looked and smelled clean! My stay was wonderful and would definitely book here again.

Breakfast not very good. Were out of some things . The bed had a broken spring or something and every time you moved it made a loud metallic sound. Tv didn’t work when we first got there . No coffee pot in room.

Breakfast not very good. Were out of some things . The bed had a broken spring or something and every time you moved it made a loud metallic sound. Tv didn’t work when we first got there . No coffee pot in room.

Clean room and love the ceiling fan!

Helpful staff

Unclean room, broken elevator, bad breakfast with unclear table.

Unclean room, broken elevator, bad breakfast with unclear table.

Room was FILTHY. Common areas such as elevators - filthy. Breakfast bar was the worse I have ever experienced. No fruit, waffle machine broken, coffee area dirty, homeless come in for breakfast, my room key was not working on the work out area and no one was at the desk to let me in. No Cleaning service. Elevator stopped working our last night. Horrible place. DO NOT STAY HERE.

Very good

Friendly staff and the room was clean

Friendly staff and the room was clean

Door had a large gap and could see the hallway even when door was closed, no tv in the sitting area of the room ( they had wall marked for tv goes) lights next to bed had burned out bulbs, paint on tile floor in bathroom.

Door had a large gap and could see the hallway even when door was closed, no tv in the sitting area of the room ( they had wall marked for tv goes) lights next to bed had burned out bulbs, paint on tile floor in bathroom.

Clean and quiet good breakfast N/A

N/A

We originally booked a king suite just for the attendant to "upgrade" our room and put us in a double queen. We were traveling with our infant hence the reason for the king size bed. There were holes in the bathroom wall and the bathroom was dirty. The sink was very slow to drain as well. The desk chair had scribbling all on the back. I dont know what it is with Holiday Inn Express but their elevator is always down. The side exit security door was also broken. The breakfast selection was horrible. Everything was old, hard and cold. The pancake maker was broken and the juice dispenser had very watered down juice. I think we're done with Holiday Inn..

We originally booked a king suite just for the attendant to "upgrade" our room and put us in a double queen. We were traveling with our infant hence the reason for the king size bed. There were holes in the bathroom wall and the bathroom was dirty. The sink was very slow to drain as well. The desk chair had scribbling all on the back. I dont know what it is with Holiday Inn Express but their elevator is always down. The side exit security door was also broken. The breakfast selection was horrible. Everything was old, hard and cold. The pancake maker was broken and the juice dispenser had very watered down juice. I think we're done with Holiday Inn..

.

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Location was not well taken care of and didn't feel safe

Location was not well taken care of and didn't feel safe

Was presented the wrong room Key cards kept deactivating

Was presented the wrong room Key cards kept deactivating

The facilities were fine. When we checked in there was only one person working and she struggled with the computer system for 20 minutes before we got our keys. She was also the same person cooking breakfast the next morning, while also manning the front desk.

The facilities were fine. When we checked in there was only one person working and she struggled with the computer system for 20 minutes before we got our keys. She was also the same person cooking breakfast the next morning, while also manning the front desk.

Exceptional

Room and certain parts of the building were not clean.

Room and certain parts of the building were not clean.

Parking and value was great but git to make sure breakfast is always available during the scheduled time Breast was nit always available during the later part of schedule time

Clean room, very spacious. Courteous staff, reasonable rate. A very nice stay.

Clean room, very spacious. Courteous staff, reasonable rate. A very nice stay.

The toilet paper holder was across the bathroom above the sink and almost above my head!! I informed the staff when I checked out. The response; wish you would’ve told us sooner.” I was going to a wedding. What about the housekeeping staff that cleaned the room, multiple times and placed the TO there!! Room was clean, blackout curtains worked well. A bit difficult to find due to construction.. overall a good stay

The toilet paper holder was across the bathroom above the sink and almost above my head!! I informed the staff when I checked out. The response; wish you would’ve told us sooner.” I was going to a wedding. What about the housekeeping staff that cleaned the room, multiple times and placed the TO there!! Room was clean, blackout curtains worked well. A bit difficult to find due to construction.. overall a good stay

Clean, breakfast was hot and clean rooms

Clean, breakfast was hot and clean rooms

yes

yes

Clean and welcoming My air conditioner stopped cooling in the middle of the night

The room and bathroom were dirty. Hair on the floor, stained walls and floors. The tub felt like it was about to fall through the floor, and the shower curtain was too short so the floor was soaked. The continental breakfast included rock-hard stale bread and muffins. There was no milk for the cereal.

The room and bathroom were dirty. Hair on the floor, stained walls and floors. The tub felt like it was about to fall through the floor, and the shower curtain was too short so the floor was soaked. The continental breakfast included rock-hard stale bread and muffins. There was no milk for the cereal.

Very nice

Very nice

The staff was very helpful and friendly. They did what they could to appease me, by their error. I was assigned a room, trekked up to the room and it hadn't been cleaned up from the prior person. I went back downstairs and told the desk person. Long story short, they assigned me a suite. It appeared to be clean and everything was in order. Until I was ready to go to bed, if I hadn't been so tired, I would have demanded they put clean sheets on it. Instead, I put the top sheet back down and covered up with the bedspread folded over. It was ridiculously expensive for a room that I could have gotten way cheaper some place else. I will not be returning to that particular hotel ever again!!

I booked two family suites. The lights in the 2nd family suite did not work, so, I was down graded to a 2 queen bed hotel but still charged for a family suite.

Bathroom was not clean at all.

swimming pool and separate bedroom and suites. We asked for Line for the pullout, no one ever came. I went downstairs and was told that he would be able to get some in the morning. This swimming pool was filthy, and had not been cleaned in some time. There was a dead rat, floating in it and debris covering the bottom when I told them there were a rat, floating in the pool, simply granted and nodded. The next morning there was a note on the pool door that said it was not in use. When I take the children down for breakfast, the pancake machine was out of order and there was limited choices for food. We have never had this type of experience at a Holiday Inn express. We will not be visiting this hotel again, the floors were not clean, bathtub was dirty and I woke up with seven bites on my legs.

swimming pool and separate bedroom and suites. We asked for Line for the pullout, no one ever came. I went downstairs and was told that he would be able to get some in the morning. This swimming pool was filthy, and had not been cleaned in some time. There was a dead rat, floating in it and debris covering the bottom when I told them there were a rat, floating in the pool, simply granted and nodded. The next morning there was a note on the pool door that said it was not in use. When I take the children down for breakfast, the pancake machine was out of order and there was limited choices for food. We have never had this type of experience at a Holiday Inn express. We will not be visiting this hotel again, the floors were not clean, bathtub was dirty and I woke up with seven bites on my legs.

Got to the room and looked like only rhe beds had been cleaned. Floor was dirty, sink was gross. A/C had no room temp adjustment so room was stuffy and sweaty. Slept horribly. Tried to go to the gym and key card wouldnt work. No sign to say it wasnt in service. Went to the front desk to ask, again no attendant around. Gave up and worked out in my room. Noticed the hand towels looked used. Went to get breakfast at 7 and limited options. Didnt have any fruit and coffee tasted like dirt. I have pretty low standards and was just on a work trip but this was pretty gross. Wont ever stay again.

Got to the room and looked like only rhe beds had been cleaned. Floor was dirty, sink was gross. A/C had no room temp adjustment so room was stuffy and sweaty. Slept horribly. Tried to go to the gym and key card wouldnt work. No sign to say it wasnt in service. Went to the front desk to ask, again no attendant around. Gave up and worked out in my room. Noticed the hand towels looked used. Went to get breakfast at 7 and limited options. Didnt have any fruit and coffee tasted like dirt. I have pretty low standards and was just on a work trip but this was pretty gross. Wont ever stay again.

The location was ok. Bathtub was very slippery, I felt and hurt my self. Also, the bedframe on the bed was sticking out about 6 inches off at the end of the bed, foot end. Breakfast was so bad, we had to request to get fresh eggs, sausage and potatoes. They were hard and dry.

Very clean and spacious room

Very clean and spacious room

Although the building seemed new, it was hiding major problems. First we checked into a 2 queen suite and found a frog and roach on the floor. They scurried out a 4 inch hole under the AC unit ( i have photos). We were moved to another room that was a literal sauna because the had the AC off and fan bringing in hot humid 95 degree air. In the morning the breakfast area was dirty and the coffee was cold. Staff didn’t help when shown the problem. This hotel has a big management problem. PS dont stay in room 105.

Although the building seemed new, it was hiding major problems. First we checked into a 2 queen suite and found a frog and roach on the floor. They scurried out a 4 inch hole under the AC unit ( i have photos). We were moved to another room that was a literal sauna because the had the AC off and fan bringing in hot humid 95 degree air. In the morning the breakfast area was dirty and the coffee was cold. Staff didn’t help when shown the problem. This hotel has a big management problem. PS dont stay in room 105.

Manager is a greedy jerk. Wasn’t able to get to town due to a cancelled flight. I notified the hotel so they could release the room. They refused to move my reservation to the next day even though they weren’t sold out and so just took my money. Unethical.

Manager is a greedy jerk. Wasn’t able to get to town due to a cancelled flight. I notified the hotel so they could release the room. They refused to move my reservation to the next day even though they weren’t sold out and so just took my money. Unethical.

The location was great for my purposes. The hotel was clean, quiet, and comfortable.

The location was great for my purposes. The hotel was clean, quiet, and comfortable.

The beds were comfortable and the closet space was nice and the ac was exceptional night staff was friendly but morning staff not so much The breakfast wasn't up to standard the cinnamon buns and biscuits were hard and there juice machine was broken as well as no pancakes the pool was dirty and had trash and the shower door kept coming off the rail as well as no trash bags in the trash bins

Great, THE SIZE OF THE ROOMS I LIKE IT ALL. WE HAD SO MUCH FUN

Location and ceiling fan!

The exhaust fan did not ŵork. The remotes didn't work. The swimming pool was green and was unable to get in it. There was nothing to drink in breakfast area except water.

Location How to change rooms twice the toilet in the fresh room was busted the toilet lid kitten sit on it in the ceiling fan when you put it on high made noises loud

The pool was not cleaned or opened.

Location

Did not like anything about this hotel! Very disappointed with the hotel and staff. The hotel was hot, no elevators and staff was not helpful. We had roaches in our room in which I have pictures and rooms where not clean at all.

did not live up to the Holiday Inn reputation. Reserved 2 rooms, one room had food under the covers of one of the beds.also, the elevator was not working

Arrived for a 6 day stay and the hotel was dark, reception desk torn out and appliances everywhere. Workman walked up to me shaking his head saying No,no, no. It was closed for renovations and never informed me or Expedia! Avoid this place. Incompetent and negligent management.Never had a hotel do this in my50 years of travelling around the world

Arrived for a 6 day stay and the hotel was dark, reception desk torn out and appliances everywhere. Workman walked up to me shaking his head saying No,no, no. It was closed for renovations and never informed me or Expedia! Avoid this place. Incompetent and negligent management.Never had a hotel do this in my50 years of travelling around the world

The lobby was literally a construction site! The pool was empty. The carpet in the room and halls were filthy. The breakfast area had puddles of water dripping from orange juice machine.

The lobby was literally a construction site! The pool was empty. The carpet in the room and halls were filthy. The breakfast area had puddles of water dripping from orange juice machine.

The walls in the hallways had mold growing on them. The room had beer cans everywhere, linens were waded up in the chair, bed had just the mattress. No sheets. Front desk clerk tried to put us in another room, and the entire second floor was this way. We had reserved 4 rooms, and at 9pm, only 2 rooms in the entire hotel were ready

The walls in the hallways had mold growing on them. The room had beer cans everywhere, linens were waded up in the chair, bed had just the mattress. No sheets. Front desk clerk tried to put us in another room, and the entire second floor was this way. We had reserved 4 rooms, and at 9pm, only 2 rooms in the entire hotel were ready

The stay was good . What i didnt like is that there was no breakfast serve since the cooker didnt show up.

The stay was good . What i didnt like is that there was no breakfast serve since the cooker didnt show up.

Upon arrival, we found out that the hotel was under renovations. When we got to our room and tried to take showers, there was no hot water.

Upon arrival, we found out that the hotel was under renovations. When we got to our room and tried to take showers, there was no hot water.

Only one ice machine working in the entire hotel. My phone wasn’t working in my room. Nor my safe. On the 2nd day of my 4 day stay the housekeeper cleared out the fridge and took my 6-pack of beer. After several complaints and the desk clerk taking my name and number twice so the manager could call me, i never received any call to resolve. The pool was closed the entire time as well. Talked with several other guests who were also very unhappy with their accomodations

Only one ice machine working in the entire hotel. My phone wasn’t working in my room. Nor my safe. On the 2nd day of my 4 day stay the housekeeper cleared out the fridge and took my 6-pack of beer. After several complaints and the desk clerk taking my name and number twice so the manager could call me, i never received any call to resolve. The pool was closed the entire time as well. Talked with several other guests who were also very unhappy with their accomodations

Arrived and the hotel was under renovation. In my room the safe and the phone was not working. Went to ask for someone to fix the safe. They said they will try to find another one. That night i bought a 6 pack of beer and put it in the fridge. Went to motogp the following day and come back to my room to find that they had cleared out my fridge when they cleaned the room. I complained three times but nothing was done about it. The hot water only worked sometimes. The last day here and went to take a shower but there was only cold water out the tap. The hot breakfast this morning was just sausages and biscuits. No eggs. Nobody here seems to give a crap when you ask for anything.

Arrived and the hotel was under renovation. In my room the safe and the phone was not working. Went to ask for someone to fix the safe. They said they will try to find another one. That night i bought a 6 pack of beer and put it in the fridge. Went to motogp the following day and come back to my room to find that they had cleared out my fridge when they cleaned the room. I complained three times but nothing was done about it. The hot water only worked sometimes. The last day here and went to take a shower but there was only cold water out the tap. The hot breakfast this morning was just sausages and biscuits. No eggs. Nobody here seems to give a crap when you ask for anything.

The hotel is under construction so there was a lot of work going on. The room was okay but the water wasn't hot enough in the shower.

The hotel is under construction so there was a lot of work going on. The room was okay but the water wasn't hot enough in the shower.

The property was under remodel and was not clean at all. There was no hot water and dirty rooms.

The property was under remodel and was not clean at all. There was no hot water and dirty rooms.

😃

😃

This is not a Holiday Inn Express by any standard. The man at the front desk in the unprofessional black sweatsuit was extremely rude when we asked for towels and packages that I had shipped to the hotel. Offered no help. Zero hot water for our stay of 3 nights. Not just our room but other guests experiencing the same issue. Heat and air system dated and not working well. Zero housekeeping even though they said we would receive after 2 days. The only bright spot of the stay was the front desk clerk, Jason. He actually looked for and located my packages in about 5 seconds and even offered to help me to my car with them. Apparently the hotel is being “renovated” and therefore everything is blamed on that. Had I known any of the above prior to booking I absolutely would’ve chosen elsewhere. Have never experienced an IHG employee as rude as the man working the desk in a sweatsuit. That says it all.

This is not a Holiday Inn Express by any standard. The man at the front desk in the unprofessional black sweatsuit was extremely rude when we asked for towels and packages that I had shipped to the hotel. Offered no help. Zero hot water for our stay of 3 nights. Not just our room but other guests experiencing the same issue. Heat and air system dated and not working well. Zero housekeeping even though they said we would receive after 2 days. The only bright spot of the stay was the front desk clerk, Jason. He actually looked for and located my packages in about 5 seconds and even offered to help me to my car with them. Apparently the hotel is being “renovated” and therefore everything is blamed on that. Had I known any of the above prior to booking I absolutely would’ve chosen elsewhere. Have never experienced an IHG employee as rude as the man working the desk in a sweatsuit. That says it all.

This hotel is so run down, which makes it feel dirty, mold in bathroom and much more expensive than the nicer ones next door. I only stayed here because I’ve stayed at other Holiday Inn’s and they have been nice, and the ones next door had no Availability.

This hotel is so run down, which makes it feel dirty, mold in bathroom and much more expensive than the nicer ones next door. I only stayed here because I’ve stayed at other Holiday Inn’s and they have been nice, and the ones next door had no Availability.

Nothing to write home about. The pool was closed and nobody could tell us why. Shower water was hot for about 2 minutes and then cold. Front desk said they would let maint. Know but they only come in 2x a week. Breakfast lady was very friendly. Rooms were just ok.stains on the carpet and tub was peeling. Front desk people were less than friendly and not very helpful.

Nothing to write home about. The pool was closed and nobody could tell us why. Shower water was hot for about 2 minutes and then cold. Front desk said they would let maint. Know but they only come in 2x a week. Breakfast lady was very friendly. Rooms were just ok.stains on the carpet and tub was peeling. Front desk people were less than friendly and not very helpful.

Check in was two hours late. Staff was horrible. There were bugs everywhere

Check in was two hours late. Staff was horrible. There were bugs everywhere

it is hard to get the clean towels.

it is hard to get the clean towels.

My handicap shower didn't work and flooded the bathroom floor when I used it.

My handicap shower didn't work and flooded the bathroom floor when I used it.

The room was absolutely perfect, clean, comfortable and affordable.

The room was absolutely perfect, clean, comfortable and affordable.

The hotel is under renovation, so not only was it dirty the staff at the front desk was less than inviting and acted as if I was bothering them.

The hotel is under renovation, so not only was it dirty the staff at the front desk was less than inviting and acted as if I was bothering them.

Front desk person. Not helpful at all.

Front desk person. Not helpful at all.

Not worth of $140 during the remodeling.

Not worth of $140 during the remodeling.

Arrived late afternoon rooms weren’t ready we were told they were short handed and would have to wait several more hours or go elsewhere. We prepaid for two rooms for two days and we are still waiting on our refund. This was back in may. If Hotels.com doesn’t get involved the we will never use them again Little over $900.

Arrived late afternoon rooms weren’t ready we were told they were short handed and would have to wait several more hours or go elsewhere. We prepaid for two rooms for two days and we are still waiting on our refund. This was back in may. If Hotels.com doesn’t get involved the we will never use them again Little over $900.

Construction going on and not Warner’s when making the reservation. No fridge in room. Ice maker broken. Dirty. Staff unfriendly, no customer service

Construction going on and not Warner’s when making the reservation. No fridge in room. Ice maker broken. Dirty. Staff unfriendly, no customer service

This was straight up a crap show… From beginning to end… they started off by calling me and telling me they couldn’t accommodate me so i thought i was gonna have find another place to stay luckily i called Hotels.com people and they handle it(Thanks) once we arrived we saw pool was closed cause it was green which means they didn’t wanna clean it… signs all over saying hotel getting worked on. I saw thermostat hanging off wall in the hallway.. by this time i knew i was bout be in for a treat… My room looked normal but the cabinet under tv was angled and not level so draw would slide out… they stuff rags under it keep it from probably falling over… the ac leaked water onto floor and there were no towels for us in the bathroom… Be careful using toilet cuz if u think its normal your wrong its the ball washer 3000. Some kind of chicken meal was left in fridge for us wrapped in tin foil… and there was a ceiling fan that if u turned it on it made loudest noise ever… twice during stay we had get our keycards reactivated… One of the front desk people were straight sleeping i had wake him up to get him to fix it… my favorite part was the checking out … i know i probably missed something else but im out of characters… i recommend staying at hoilday inn in Bastrop not buda

This was straight up a crap show… From beginning to end… they started off by calling me and telling me they couldn’t accommodate me so i thought i was gonna have find another place to stay luckily i called Hotels.com people and they handle it(Thanks) once we arrived we saw pool was closed cause it was green which means they didn’t wanna clean it… signs all over saying hotel getting worked on. I saw thermostat hanging off wall in the hallway.. by this time i knew i was bout be in for a treat… My room looked normal but the cabinet under tv was angled and not level so draw would slide out… they stuff rags under it keep it from probably falling over… the ac leaked water onto floor and there were no towels for us in the bathroom… Be careful using toilet cuz if u think its normal your wrong its the ball washer 3000. Some kind of chicken meal was left in fridge for us wrapped in tin foil… and there was a ceiling fan that if u turned it on it made loudest noise ever… twice during stay we had get our keycards reactivated… One of the front desk people were straight sleeping i had wake him up to get him to fix it… my favorite part was the checking out … i know i probably missed something else but im out of characters… i recommend staying at hoilday inn in Bastrop not buda

Nice hotel they were doing remodeling. They could have put on the site that the pool was closed. So we stayed there thinking pool was open and paid extra money because of that when I could have gotten a cheaper hotel with no pool.

Nice hotel they were doing remodeling. They could have put on the site that the pool was closed. So we stayed there thinking pool was open and paid extra money because of that when I could have gotten a cheaper hotel with no pool.

Horrible experience. Do not recommend this hotel. The staff was inexperienced and bad customer service

Horrible experience. Do not recommend this hotel. The staff was inexperienced and bad customer service

Don’t ever, ever, ever stay here. Shower was full of mold, pool had green water, toilets were dirty, the list goes on. However, the staff was extremely rude and lack proper communication skills. I tried to ask questions about an issue and one staff member walked off then returned to confront me by stating I was yelling and arguing. He couldn’t explain charges and called IHG to find out I was charged incorrectly.

Don’t ever, ever, ever stay here. Shower was full of mold, pool had green water, toilets were dirty, the list goes on. However, the staff was extremely rude and lack proper communication skills. I tried to ask questions about an issue and one staff member walked off then returned to confront me by stating I was yelling and arguing. He couldn’t explain charges and called IHG to find out I was charged incorrectly.

The manager was wearing a sleeveless tshirt and the pool was half empty with trash floating around in the pool.

The manager was wearing a sleeveless tshirt and the pool was half empty with trash floating around in the pool.

When we arrived we were informed AC's were out and they had no rooms. So they canceled our reservation.

When we arrived we were informed AC's were out and they had no rooms. So they canceled our reservation.

Worst place we have ever stayed at. The room was awful. The toilet was dirty. The hallways are full of dust. We couldn't sleep. We had a 3 night reservation. Only stayed a couple of hours and was charged for the full 3 nights. We couldn't stay with baby in a place full of dust. Never again.

Worst place we have ever stayed at. The room was awful. The toilet was dirty. The hallways are full of dust. We couldn't sleep. We had a 3 night reservation. Only stayed a couple of hours and was charged for the full 3 nights. We couldn't stay with baby in a place full of dust. Never again.

I booked an IHG property because I can typically depend on the consistency of the brand. This hotel DID state that it was undergoing renovation, but the condition of the property was terrible. The hallways had no baseboards, the ceilings were bubbling and peeling, and they smelled horrible! The pool - which was closed - looked like a cesspool. Our room(s) we’re terrible as well. The first room had no AC (it had reached temps of 95 that day and I was not staying in a room with no AC). The second room had HUGE holes torn in the blackout curtains and the security light from the front of the hotel shone in like a beacon. They gave me the choice of two more rooms (graduation at TXST was happening and everything was booked in the vicinity). I chose one that seemed to have working AC and appeared to be clean. I say “appeared to be clean” because when my daughter got into the shower we discovered two towels (used) hanging on the back of the door and a busted hairband behind the bathroom door (guess housekeeping didn’t bother to look there). Overall the staff was friendly and tried to help, but the rooms are trash - DO NOT STAY HERE.

I booked an IHG property because I can typically depend on the consistency of the brand. This hotel DID state that it was undergoing renovation, but the condition of the property was terrible. The hallways had no baseboards, the ceilings were bubbling and peeling, and they smelled horrible! The pool - which was closed - looked like a cesspool. Our room(s) we’re terrible as well. The first room had no AC (it had reached temps of 95 that day and I was not staying in a room with no AC). The second room had HUGE holes torn in the blackout curtains and the security light from the front of the hotel shone in like a beacon. They gave me the choice of two more rooms (graduation at TXST was happening and everything was booked in the vicinity). I chose one that seemed to have working AC and appeared to be clean. I say “appeared to be clean” because when my daughter got into the shower we discovered two towels (used) hanging on the back of the door and a busted hairband behind the bathroom door (guess housekeeping didn’t bother to look there). Overall the staff was friendly and tried to help, but the rooms are trash - DO NOT STAY HERE.

Trash outside running over and not emptied the entire time we were there. No working ice machines. No breakfast because ovens broken per staff. Pool filthy. The rooms were nice and clean though

Trash outside running over and not emptied the entire time we were there. No working ice machines. No breakfast because ovens broken per staff. Pool filthy. The rooms were nice and clean though

The paint smell was strong and there was mold in the bathroom and was not clean.

The paint smell was strong and there was mold in the bathroom and was not clean.

The only bad thing was the hot water on the shower took a very long time to warm up

The only bad thing was the hot water on the shower took a very long time to warm up

There was nobody at the front desk for us to check in. Waited about 20 minutes and nobody showed up. Had to leave and get dinner and come back. Once in the room the mattress where worn out and very noticeable.

There was nobody at the front desk for us to check in. Waited about 20 minutes and nobody showed up. Had to leave and get dinner and come back. Once in the room the mattress where worn out and very noticeable.

TV wouldn't play shows. Kept saying no signal. Property was under construction which we did not know and would not have booked otherwise. Water damage clearly visible in the hallways. Low water pressure and took forever to get hot. Housekeeping clearly overlooked basic things from the previous guest. Drapes were duct taped and wouldn't close all the way and spotlights in the parking lot were coming through all night.

TV wouldn't play shows. Kept saying no signal. Property was under construction which we did not know and would not have booked otherwise. Water damage clearly visible in the hallways. Low water pressure and took forever to get hot. Housekeeping clearly overlooked basic things from the previous guest. Drapes were duct taped and wouldn't close all the way and spotlights in the parking lot were coming through all night.

The bathroom was DISGUSTING!

The bathroom was DISGUSTING!

The front desk manager was amazing, patient and funny!

The front desk manager was amazing, patient and funny!

Either this is an old hotel or they don’t maintain it well but I won’t stay at another holiday inn if I can avoid it

Either this is an old hotel or they don’t maintain it well but I won’t stay at another holiday inn if I can avoid it

The property is great. Easy to manage your way through the hotel and the grounds around.

The property is great. Easy to manage your way through the hotel and the grounds around.

Good nights rest

Good nights rest

There was a black spot in the carpet, missing tile in the bathroom and no soap . Oh and no light in the little bar coffee place

There was a black spot in the carpet, missing tile in the bathroom and no soap . Oh and no light in the little bar coffee place

Worst Holiday Inn i have ever stayed at..... broken elevator had to walk up to 4th with my elderly father. The gym was not working there was no soap. They claimed it was on back order....

Worst Holiday Inn i have ever stayed at..... broken elevator had to walk up to 4th with my elderly father. The gym was not working there was no soap. They claimed it was on back order....

It was ok

It was ok

Horrible property and

Horrible property and

Breakfast was barebones. Pleas just felt icky.

Breakfast was barebones. Pleas just felt icky.

Very easy the check in, and the front desk was very good.

Very easy the check in, and the front desk was very good.

Overall it was nice. Just expected better quality from the hotel. Wall paper was peeling in hallway of the floor we stayed on. Swimming pool was not clean had garbage and giant (fist size) bug floating in it. Had no linens for our pull out sofa in room. Had to get them in the middle of night. Housekeeping failed to restock empty toilet paper when servicing our room. The outdoor landscaping hadn't been done in quite sometime looked more like a jungle then a high quality hotel.. the breakfast buffet was good compliments to chef. Front desk associates were very friendly and accommodating to our needs when we came in late. Room was very clean and hotel was very quiet for being booked full.

Overall it was nice. Just expected better quality from the hotel. Wall paper was peeling in hallway of the floor we stayed on. Swimming pool was not clean had garbage and giant (fist size) bug floating in it. Had no linens for our pull out sofa in room. Had to get them in the middle of night. Housekeeping failed to restock empty toilet paper when servicing our room. The outdoor landscaping hadn't been done in quite sometime looked more like a jungle then a high quality hotel.. the breakfast buffet was good compliments to chef. Front desk associates were very friendly and accommodating to our needs when we came in late. Room was very clean and hotel was very quiet for being booked full.

Pancake machine broken, Pool appeared to have not ben cleaned lots of dead bugs and leaves

Pancake machine broken, Pool appeared to have not ben cleaned lots of dead bugs and leaves

Everything in the room was ok but I had booked a king size bed but got a queen size bed

Everything in the room was ok but I had booked a king size bed but got a queen size bed

Check in was quick and friendly. The bed was very comfortable. The bedding is so soft!!

Check in was quick and friendly. The bed was very comfortable. The bedding is so soft!!

We were there the night before our daughters wedding. We had a nice size room with living area so that was great. However, it needs some updating. The sink in the bathroom was literally hanging on by a thread. When you turned the water on and off, we thought the faucet was going to break since it was not completely attached. The faucet by the mini fridge spewed a trickle of water. That’s all.... couldn’t even get enough to rinse my mouth after brushing teeth. Ceiling fan in bedroom was either super high or made an intermittent loud noise. It was not terrible but I would not stay again unless renovations were made.

We were there the night before our daughters wedding. We had a nice size room with living area so that was great. However, it needs some updating. The sink in the bathroom was literally hanging on by a thread. When you turned the water on and off, we thought the faucet was going to break since it was not completely attached. The faucet by the mini fridge spewed a trickle of water. That’s all.... couldn’t even get enough to rinse my mouth after brushing teeth. Ceiling fan in bedroom was either super high or made an intermittent loud noise. It was not terrible but I would not stay again unless renovations were made.

We have family that lives 10 minutes away from this property, so we’ve stayed here in the past when in town visiting. They offer a one-bedroom suite that works well for our family of 5. When booking a hotel for said relative’s wedding, we decided to stay here again. We noticed some small problems on our last stay that we overlooked - our room was not serviced once during our stay, not even the trash taken out. Both stays were 3 nights. We received two bath towels and had to request more both times. We never received clean towels. Easy enough (although slightly inconvenient) to ask the front desk, right? Problem is, there is hardly ever anyone at the front desk to ask. During this stay, the first room we were in wouldn’t cool no matter what we set the AC at. We called down to let the front desk know and they told us they wouldn’t be able to fix it but we could move to a new room. We told them we’d discuss it and call back. Before we could do that, they call us back and tell us we have to move so they can get someone in to fix it. Again, no big deal but slightly inconvenient. The kicker of this stay was that on our first morning, the call button on the elevator stopped working - meaning the elevator works, but won’t come to your floor when you press the call button. There is a sign clearly posted to call the front desk when you want the elevator and they would send it up. Problem is, NO ONE is EVER at tAgain, I’m not incapable of taking stairs, but we’re on the fourth floor.

We have family that lives 10 minutes away from this property, so we’ve stayed here in the past when in town visiting. They offer a one-bedroom suite that works well for our family of 5. When booking a hotel for said relative’s wedding, we decided to stay here again. We noticed some small problems on our last stay that we overlooked - our room was not serviced once during our stay, not even the trash taken out. Both stays were 3 nights. We received two bath towels and had to request more both times. We never received clean towels. Easy enough (although slightly inconvenient) to ask the front desk, right? Problem is, there is hardly ever anyone at the front desk to ask. During this stay, the first room we were in wouldn’t cool no matter what we set the AC at. We called down to let the front desk know and they told us they wouldn’t be able to fix it but we could move to a new room. We told them we’d discuss it and call back. Before we could do that, they call us back and tell us we have to move so they can get someone in to fix it. Again, no big deal but slightly inconvenient. The kicker of this stay was that on our first morning, the call button on the elevator stopped working - meaning the elevator works, but won’t come to your floor when you press the call button. There is a sign clearly posted to call the front desk when you want the elevator and they would send it up. Problem is, NO ONE is EVER at tAgain, I’m not incapable of taking stairs, but we’re on the fourth floor.

We arrived late in the night or I wouldn’t have stayed there. Zero value for the price per night we paid. Motel 6 would’ve been cleaner than this place.

We arrived late in the night or I wouldn’t have stayed there. Zero value for the price per night we paid. Motel 6 would’ve been cleaner than this place.

Good location

Good location

Bathroom was dirty. Shower not clean. Hair in tub and on walls.

Bathroom was dirty. Shower not clean. Hair in tub and on walls.

We were in town because my mother-in-law was in the hospital close by. The advertisement was a big off. Not the most up to date needs a remodel. We stayed two nights no one came by to see if we needed fresh towel or trash taken. We will be back in the area the following weekend but I will not be staying here. I think the franchisee should rethink there strategy.

We were in town because my mother-in-law was in the hospital close by. The advertisement was a big off. Not the most up to date needs a remodel. We stayed two nights no one came by to see if we needed fresh towel or trash taken. We will be back in the area the following weekend but I will not be staying here. I think the franchisee should rethink there strategy.

The hotel rooms restroom could have been swept better. Hotel did have a strange smell in the hallways but nothing you can’t handle. The older black lady serving breakfast was beyond amazing!!! She was so kind to Everyone and asked if we were still hungry and kept making more food! She was so sweet and carried on conversations with us and even helped us sing happy birthday to my mother! Very sweet lady!! She deserves a raise!

The hotel rooms restroom could have been swept better. Hotel did have a strange smell in the hallways but nothing you can’t handle. The older black lady serving breakfast was beyond amazing!!! She was so kind to Everyone and asked if we were still hungry and kept making more food! She was so sweet and carried on conversations with us and even helped us sing happy birthday to my mother! Very sweet lady!! She deserves a raise!

Property was clean and greeted at the front desk upon arrival with a friendly face.

Property was clean and greeted at the front desk upon arrival with a friendly face.

They were apparently short staffed. Things were barricaded off like chairs on the reception desk. A Handmade sign adorned one of the chairs starting, "We're Full". There was no attendant available when we left, they did however provide us with a statement. . Our coach's room didn't appear to be clean (there was an open bar of soap with a hair on it, no towels (and no attendant to contact)...). Our room appeared to be clean.

They were apparently short staffed. Things were barricaded off like chairs on the reception desk. A Handmade sign adorned one of the chairs starting, "We're Full". There was no attendant available when we left, they did however provide us with a statement. . Our coach's room didn't appear to be clean (there was an open bar of soap with a hair on it, no towels (and no attendant to contact)...). Our room appeared to be clean.

The room was ok, but since we arrived late or room was given to someone else, we had to wait around 30 mins to get a new one

The room was ok, but since we arrived late or room was given to someone else, we had to wait around 30 mins to get a new one

When we walked in the door they were signs all around the front desk stating they were out in will be back. Not professional. No greeting at all. Due to only one housekeeper on staff, they were running behind on getting rooms clean. Room smelled musky as if it had been flooded or something. When making the reservation we were told it had an outdoor pool that would be open. That was not the case. The pool was loaded with leaves and gross. Also, we were told they had a free breakfast and it was a brown bag with the muffin and juice. That’s not real breakfast. I feel like we were cheated out of that part of the rate that we paid to stay there. Everything was dark and cold feeling there because everything was closed off because of Covid. We just stayed at another hotel less than an hour away the night before and they made the best accommodations even with the pandemic. Also, they were no working ice machines at all in the hotel. They were all broke. We did ask for early check in and they did not accommodate.

When we walked in the door they were signs all around the front desk stating they were out in will be back. Not professional. No greeting at all. Due to only one housekeeper on staff, they were running behind on getting rooms clean. Room smelled musky as if it had been flooded or something. When making the reservation we were told it had an outdoor pool that would be open. That was not the case. The pool was loaded with leaves and gross. Also, we were told they had a free breakfast and it was a brown bag with the muffin and juice. That’s not real breakfast. I feel like we were cheated out of that part of the rate that we paid to stay there. Everything was dark and cold feeling there because everything was closed off because of Covid. We just stayed at another hotel less than an hour away the night before and they made the best accommodations even with the pandemic. Also, they were no working ice machines at all in the hotel. They were all broke. We did ask for early check in and they did not accommodate.

No Breakfast as promised and the heater made noise and we couldn’t sleep all night

No Breakfast as promised and the heater made noise and we couldn’t sleep all night

There was a layer of dust on shelves and furniture. Bathroom floor tile had water damage, and had been poorly 'patched' with white caulking. One tile was recessed into floor. Poor repair work. Not at all the quality of room we expected and had experienced at other Holiday Inn Express hotels on our trip.

There was a layer of dust on shelves and furniture. Bathroom floor tile had water damage, and had been poorly 'patched' with white caulking. One tile was recessed into floor. Poor repair work. Not at all the quality of room we expected and had experienced at other Holiday Inn Express hotels on our trip.

Horel was very clean and comfortable

Public areas needed to be swept and mopped. The hand sanitizers were out of product at the entrance and near the elevator.

Unfortunately my room, 216, was directly across from the pool spotlight which made my room light up bright all night even with the curtain. Sheets seemed clean but had several stains. Shower was set up for disabled guests the shower head did not stay on the base so i had to hold it while I showered. Not a big deal but the overall landscaping could get some love, the hotel looked abandoned. Also, i was awoken at 5am by the construction going on directly across the parking lot.....

A nice, clean hotel with good-sized rooms and a pleasant staff. COVID has ruined breakfast -- every day is a bottle of juice and a package of muffins -- but our stay was pleasant.

Great stay at a great price

It was dirty, the halls smell like sewer and the pool water was so dingy. It needs to be updated the rooms look out dated the color walls make it look old.

Comfortable beds and clean room. Very friendly staff

Had a great stay! Very comfortable and welcoming. Clean

Elevators not working. Grass and weeds grown up around property

Elevator were broken. And so they booked us on the 3rd floor. SMH

We pulled up and there were 3 cop cars outside in unloading checking in area. Turned around and left. The property outside was a mess. Decided not to stay

Easy check in, very comfortable rooms. Took a little bit longer to receive my deposit back. But other than that, would definitely stay again.

The staff was very nice. The hotel room was not very clean... the bathroom to be exact. There was mildew spots in the shower area and just looked like it needed to be wiped down and the floors mopped.

I am a regular guest there I showed up with paid reservation so he had my keys ready .i was in and out in 15 second No other hotel has ever done that Thank you

It's clean when you walk in and staff was nice. My complaints may be more related to the virus. Breakfast was canceled because of state ordinance. Our room wasn't clean the first day and had to ask for towels. They never brought soap, shampoo and small things. The room was never vacuumed the whole time we were there which was 6 nights. I would have extended my stay if it was cleaner. With everything going on I had to keep myself and kids safe.

We had a great stay! It is close to many restaurants.

Very clean, big room with love seat, microwave and mini fridge. We only stayed one night, visiting family over the holidays, and this place was perfect. Staff was friendly and attentive, excellent breakfast was ready to go at opening, everything fresh and the lady setting up was really on top of everything. Thank you for making our short stay so pleasant.

One thing , left my reading glasses and my Sox in the room , I ask for them in the front desk and they didn’t have any idea

Very bad experience. Check in was at 3 and we arrived at 3 and our room was not ready i went back at 4 and it still wasnt ready. At 4:30 we left to go meet family and our room was still not ready. We arrived back at 10:15 and i stood at the front desk for 14 minutes waiting to get helped. I called the hotel abd the man came up to the front. There was very little toliet paper and i had to go back down there to get toliet paper.

We liked the breakfast and the beds were super comfy, plush and soft and the pillows as well. The sink in the room was somewhat dirty, it looked like it had old cheese in the sink.

Our room wasn’t ready at 3:30 when check in is at 3:00pm. The room was cleaned and we checked in 15mins later.

Everything was great. Rooms were spacious and beds were comfortable

If I stay here again, I will request a room away from the interstate noise.

The bed was the most comfortable bed I have ever slept in. I slept the whole night through. The breakfast buffet was very good. I wouldn’t hesitate to stay here again.

Room was clean first night and second day they didn’t clean my room while I was out for the day Very disappointed to come back tired from al day and find my room dirty

Everything went well except that we were not able to check in until after I believe it was 6 our rooms not ready and that was an inconvenience we weren't able to freshen up for our event

Room didn’t get cleaned for some reason and housekeeping had already left for the day. We were out most of the day so unsure why it didn’t get cleaned. Disappointed that the pancake maker wasn’t working. Didn’t work 3 months prior when we stayed either. Ceiling fan didn’t work either.

The staff was very nice. We enjoyed the pool. My son his wife met us the next morning bringing my grandson home to mother. Stayed that night then left early. Breakfast was good no waffles but cook made great egg omelette. Cinnamon rolls a definite hit! Overall we had a great stay. Thank you!