La Quinta Inn & Suites by Wyndham Brunswick/Golden Isles
About La Quinta Inn & Suites by Wyndham Brunswick/Golden Isles
Featuring a bar, La Quinta Brunswick/Golden Isles is located in Brunswick. Featuring an outdoor swimming pool, this 3-star hotel has air-conditioned rooms with a private bathroom. The hotel has family rooms. All rooms in the hotel are equipped with a flat-screen TV and a hairdryer. Guests at La Quinta Brunswick/Golden Isles can enjoy a continental breakfast. You can play minigolf at the accommodation. The reception at La Quinta Brunswick/Golden Isles can provide tips on the area. Brunswick Golden Isles Airport is 2.5 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
- In-room safe
- EV charging
Reviews
The hotel's central location and check-in process were praised, but cleanliness and maintenance issues were frequently mentioned. Guests reported problems with housekeeping, broken fixtures, and unaddressed maintenance requests. The pool area and breakfast also received mixed reviews.
- Central location
- Smooth check-in process
- Cleanliness and maintenance issues
- Inconsistent housekeeping and breakfast quality
- 5/5
Friendly service .
- 5/5
The shower was great wonderful water pressure the bed very comfortable and staff friendly and nice great location will stay here again
- 5/5
Extremely nice, clean, good size suite. Small pool. Breakfast buffet. Extremely helpful and friendly staff. Nice restaurant nearby... Toucan's Bar and Grill.
- 5/5
Has a nice fitness room. Very clean throughout. Nice quiet road to walk on.
- 3/5
Manager on duty didn't seem to care however front desk workers were very considerate.
- 4/5
clean
- 5/5
No issues
- 5/5
Great place to stay. Very pet friendly. Extremely clean. I was very glad to see the pool was handy cap accessible. Would recommend
- 3/5
Bathroom was gross. Bedroom was subpar, a lot of worn areas in room. Lobby was very nice and clean. Breakfast was decent.
- 5/5
This place was exactly what I needed. It was clean, safe, parking was easy and close to the door. It was right next to the highway, which is what I wanted. Dark curtains so I could sleep during the day. Very quiet, the people who worked there were very friendly. I will be back.
- 2/5
Our room had a large patched hole in the wall, walls and floors in the room looked somewhat dirty or heavy wear, and there was hair on the toilet seat when we arrived. The biggest issue, however, was the air conditioner. It made an incredibly loud noise that sounded like an airplane taking off and would continue for extended periods. It kept us awake most of the night. We were only stopping for a few hours of sleep during a long road trip and were already exhausted, so we ultimately turned the unit off and tried to sleep in the heat rather than repack and request a room change. As if the lack of sleep wasn't enough, the alarm clock went off at 6:00 AM, clearly having been left set by a previous guest and not checked by housekeeping. The one positive was the gentleman who checked us in and the breakfast attendant. We did politely share our experience when checking out and hope the feedback made it to the appropriate person. At the very least, we hope the air conditioner in that room is repaired so future guests don't have the same experience.
- 5/5
Super clean.
- 5/5
The room was just what we needed. The lighting is not so bright in the room but the bed was very comfortable. The breakfast was hot and delicious including the coffee. Thanks
- 1/5
The room was clean! Most of the staff were horrible!! We were given the wrong time for breakfast at check-in. The next morning, we went to breakfast and the lady was shutting down early. I asked her about it and she was very nasty and rude! She said she was also the night auditor and she would have never told me that! I told her she didn’t tell me that! She went to the back and started laughing as loud as she could and then called someone. The next morning, I waited for the GM to come out and see me! She knew I was waiting and made me wait for over two hours in the lobby to see her while she conducted interviews! My complaints as a guest didn’t matter to her! I told her the pictures on the site didn’t not match what was actually there! No gas grills, no Keurigs in the rooms, no auto coffee machine in the lobby and no sofa in our room! She claims she called her boss and could only give us half off for another night’s stay! She was supposed to also credit our account 1,500 points and we only got 5,000. The younger girl at the desk was also very nasty speaking when I kept asking where the MGR was! The lady that checked us in was nice and the breakfast lady Monday and Tuesday was very nice! The MGR, the other breakfast lady and the other young desk lady were some of the rudest people I have EVER encountered! “She’s not going to tell you anymore then I’ve already told you!” “She said to checkout and wait for her in the lobby until she can get to you!” We are DONE with this brand!
- 4/5
We were just passing through on our way to FL and didn't spend much time there. It was nice and clean. The room was sufficient in size and the beds were comfortable enough. The lighting was very minimal. It definitely needed more lamps. It was very dark and difficult to see.
- 5/5
Great Breakfast !
- 5/5
Breakfast bar was amazing, location was great & the pool area was really nice with fire pit area.
- 0.5/5
There's nothing good to say about it The staff lied to me and said that it was no more bookings available when I got there in my room was not like it was on the website it was supposed to have a sofa bed and didn't I and when I asked to switch rooms the lady at the front desk told me it was normal rooms available so I went back on booking.com and booked me another room that clearly was available and then they cancel my reservation because she already felt bad that she lied to me and made my stay harder so therefore I did not like anything about it The staff lied to me and said that it was no more bookings available when I got there in my room was not like it was on the website it was supposed to have a sofa bed and didn't I and when I asked to switch rooms the lady at the front desk told me it was normal rooms available so I went back on booking.com and booked me another room that clearly was available and then they cancel my reservation because she already felt bad that she lied to me and made my stay harder so therefore I did not like anything about it
- 0.5/5
The pool The lady at the front desk lied to me when I checked in and told me that it was no available room for me to switch because my room was supposed to have a sofa bed but it did and put another room on the site through booking.com to get a double bed room she canceled my reservation and told me that was no more ruins available someone else came right behind me and book a room and that was really unfair and she is really a liar and made a big deal about me staying after that so therefore my stay was f***** up
- 5/5
Clean and comfortable!
- 4/5
Property is clean and modern. Plenty of parking even over the busy Memorial Day weekend. Check in and out was very easy. Friendly, knowledgeable, helpful staff. Lots of reviews mentioned the breakfast was a plus. I’m going to have to disagree. It’s standard, meh, “free” hotel breakfast. Don’t get there towards the end either because not much to choose from. The room was clean and stocked with plenty of towels. Small closet. Mattress and pillows very comfortable. The in room AC wasn’t too loud. Rooms are insulated well, because it was very quiet overnight. Very appreciative of that! All in all a pleasant stay. I recommend and would stay again, but definitely going out to get breakfast.
- 1/5
No propane grills as pictured they are filled in with fake flowers.
- 4/5
Overall it was good
- 5/5
Breakfast was good. Location is nice easy access from interstate 95. Close to Saint Simon’s island and historic downtown Brunswick. Plenty of shopping and dining close by. Hotel room safe was not working properly the batteries needed replacing.
- 5/5
Clean...easy parking....nice staff
- 3/5
One thing do maybe more people gotta work there for cleaning cause it seemed to be understaffed a bit and I kinda felt bad for the workers
- 3/5
Room was average, hot breakfast was not very good.
- 3/5
The room was generally fine and served its purpose, but there were a couple of issues worth mentioning. The room had a musty smell that was noticeable throughout the stay, and the shower soap dispenser was empty on arrival. Neither issue was a dealbreaker, but small details like these make a difference in the overall experience. Hopefully housekeeping can stay on top of these things — otherwise the stay was okay.
- 4/5
Great hotel for the money, BUT breakfast starting at 7AM on weekends is a problem for those of us who want to get on the road early. This is a tourist area and breakfast should start at 6AM every day, not just M-F. I felt I was a hostage for an hour where I should have been an hour down I-95 by the time they opened breakfast. Not a big deal, but a dealbreaker for me.
- 5/5
Great hotel for the price.
- 3/5
Coffee was horrendous. Breakfast choices were minimal
- 4/5
Only one cream for coffee. The TV was was very hard to understand to work Chanel’s. No Chanel guide in room. Breakfast was very good. The room was very roomy. Parking was very good.
- 5/5
Great customer service. Convenient deluxe room.
- 3/5
The lobby of the property was very welcoming and clean. I’m not sure what air freshener they were using, but it smelled like a spa! The staff was absolutely wonderful, and Ms. Rhonda was fantastic. We were checking in for a one-night stay; however, there was a large checkout occurring from guests who had been staying at the hotel for approximately three months. Due to a shortage of housekeeping staff, turning over the rooms appeared to be a challenge. Unfortunately, our room was not cleaned properly. The shower was not clean, the toilet had a dark ring in it, and there were a few sticky spots on the floors. Understanding the circumstances, we simply informed the front desk before checking out. Overall, we understand that situations like this can happen, and we would still visit the property again.
- 5/5
Clean and lovely!
- 5/5
New place. Clean, pet friendly, good breakfast. Would recommend.
- 1/5
My room floor was disgustingly dirty, when I got in the shower in the morning the water washed off the bottom of my feet and the shower floor was black from the accumulation of dirt on my feet. I have pictures also if needed
- 5/5
The stay was great. Very quiet and clean.
- 5/5
We had problem with our app and booked wrong date. They solved the problem and spent time to correct problem with our booking agent by phone.
- 4/5
Bathroom shower and floors weren't very clean and the shower gel dispenser was empty. Location is close off the highway and 2 restaurants within walking distance. Happy hour was a bonus!
- 2/5
The location was good. A room had a large hole in the wall behind the door that was halfway patched so there was dust from that on the floor. The floors were also dirty. As was the toilet bowl in the bathroom it didn’t look like it had been cleaned. We requested a new room, but we were told they were sold out and couldn’t do anything about it. The lady at the front desk, Destiny, said she would leave a note for the manager when I asked if we could get a discount. The next morning, the lady at the front desk told us that they were no notes left for the manager and that she couldn’t give us any kind of discount because we had made the booking through Booking.com. We were also unfortunate enough to be located above a patio, we were staying on the second floor, and there was a group of men that were sitting out there till close to two in the morning playing music past 10 and then laughing and talking loudly till about 2 AM. Needless to say I didn’t get much sleep. However, I do have to give credit to the manager, Brandy, since she called us on Monday after our stay and said she had deposited 5000 points to our Wyndham rewards account since we are Wyndham members, and apologized for our trouble.
- 5/5
We had a mishap with our app and somehow the date got changed. The staff got on phone for several times with booking agent and changed dates. We are very grateful for staff that went the extra mile. So yes great experience with staff that cares. Hard to find these days!
- 3/5
The staff was helpful. I wasn't able to check in until after 5. The room was okay. The shower had mold in it. The check in was horrible. Didn't complain about it because it took so long to check in.
- 5/5
Yes, and a good flat outdoor walking area. Excellent and friendly front desk staff (heather) housekeeping and breakfast area staff.
- 5/5
Plenty of parking. Easy check-in/check-out process. The room was spacious and clean with a nice bathroom and plenty of towels, two comfortable beds, two TV's, and a mini kitchen. The free breakfast was nice with plenty of options.
- 5/5
We love staying here, its in a perfect location for a stop before WDW. It clean the staff are friendly and helpful and it's a decent free breakfast. I had no complaints.
- 5/5
Great overall!
- 4/5
Did not use the breakfast. We has some things we were bringing home that had to be eaten. The barking dogs in the room next to us and the A/C that did not work very well at all. We should have asked for a new room but we just sucked it up but the dogs barking @ 7:30am was the straw that broke the camels back
- 4/5
Breakfast and front desk staff friendly. Good parking with easy access
- 5/5
Everything was grear
- 5/5
breakfast was good. got down there a bit late so I did not get to take care of a lot of stuff and they ran out of knives so no waffle for me :(
- 3/5
The property was clean and close to many restaurants The stuff
- 1/5
The refrigerator light came on but realized in the morning it was not work so it spoiled our dogs food. Alarm clock went off at 6:00AM could not turn off clock Than the hotel doors slam so it worked us up at 5:00 AM terrible stay
- 1/5
Staff was TERRIBLE! Rude and nasty, laughing at guest and making comments.
- 5/5
2nd time staying here in two years. Both times were great. A little pricier than you can find in the area but the breakfast is great, seating area for breakfast really comfortable, the small outdoor pool is great, ample easy access parking, dogs allowed, laundry area was also great. The beds are very comfortable, housekeeping staff nice. They will come in and change your sheets and towels daily which is a plus that I don’t experience everywhere I travel. Easy to opt out of too. Small area to buy essentials in lobby and very easy access to 95 north and south. Easy on and off exit 38 if you need that
- 4/5
The room was very dark. They definitely need more/better lighting.
- 1.5/5
Dirty floor, hair in bed, shower not being wash.
- 4/5
Not enough storage.
- 5/5
Everything!!! This place is just beautiful… and I love Mrs Rhonda. She’s always so kind and welcoming!
- 4/5
Beautiful and clean Poor staff support no conditioner in the shower asked for some never responded!
- 3.5/5
What I didn't like was that my sheets and pillow cases were dirty on my first night there and that I had to change them. Also, while there whomever was above my room did a whole lot of running around all night. But otherwise we had a nice stay.
- 5/5
Everything was greate and had fun That the diet coke was to expensive
- 4.5/5
Front desk didn't inform us about happy hour. Asked about restaurants near by and got a brief just turn right you'll find everything which was a little difficult due to the landscaping and unfamiliar area
- 5/5
The area nice and quiet walking to restaurants ans and store The lady at front desk was a little rude
- 4/5
The staff was great There was still hair on the floor of the bathroom
- 4/5
Good place. Shower glass needs to be cleaned
- 2/5
Didn’t eat breakfast at the motel TV remote didn’t work on the TV. Carpet somewhat tread bare. The room was overpriced for a I95 motel. The La Quinta in Smithfield where we stayed the next night was 2/3 the price and cleaner.
- 1/5
They don’t reserve to local’s, (Brunswick) so don’t book.
- 2/5
I asked to speak to the manager, and was told she was off that day. I left my number (along with my problem) and requested that she call me. After not receiving the requested call, I tried to contact her directly. No one picked up at the local hotel number. I reached out to La Quinta corporate who was ultimately able to connect me to the manager. The manager was less than helpful, indicating she’d refund my $25 per fee but couldn’t help me otherwise since I paid through Orbitz. She didn’t refund my pet fee; and when I reached out through Orbitz- Orbitz similarly was refused any satisfaction from the hotel. The hotel stay was uncomfortable due to the heat, but the unsympathetic and surly attitude of the manager is ultimately why I’m writing this negative review.
- 0.5/5
Old moldy smell handy so shower water ran all over the floor. Room was not clean.
- 3.5/5
Room was clean breakfast could be better
- 4.5/5
Rooms are a bit dark
- 4/5
The staff were terrific - breakfast left alittle to be desired. Grounds were were well kept and love the basketball court and chess board. Beds were very comfortable but kitchen items were very sparse. All in all, was good! Please read above
- 5/5
Breakfast was very good The bed was extremely comfortable and everything very clean . And as always the staff were friendly and helpful We always stop at this location on our way to Florida and back home because it is the best one to stay at . There was no ice cream Having ice cream available again.
- 5/5
We have no comments to make since the Brunswick/Golden Islands La Quinta met our every expectation.
- 4.5/5
Great location. Felt new but it isn’t so they take good care of the property. Front desk staff very nice. Nice sized room and bathroom. What’s with all those little pillows on every motel bed recently. They are very annoying to try to sleep on! Noisy neighbors above us! The bedside lights could only be turned on and off if you got out of the bed!
- 5/5
I have stayed at this particular LaQuinta on numerous occasions with my family. There’s a reason I continue to stay here. Cleanliness, friendliness of staff, convenience to I-95 and plenty of shops and restaurants…Highly recommend.
- 3/5
Just okay.
- 5/5
Very good exprience. Would come back
- 5/5
Room was clean and bed was comfortable. Side entrance door card reader not working and hasn’t since our last visit in November.
- 2/5
Meh
- 5/5
Great Hotel and Staff! Checked in very late and front desk staff so welcoming at the late hour. Comfortable bed, quiet hotel, and good water pressure, so made for a great stay. Great morning breakfast and the lady working the breakfast area was so nice and helpful. Highly recommend staying here, the staff was excellent.
- 2/5
Room and shower were dirty. The complimentary breakfast was an absolute joke. They didn’t even have coffee cups for coffee.
- 5/5
Just slept there - clean, quiet, and comfortable.
- 3/5
The rooms were fantastic and super clean and the night staff was wonderful. However the desk clerk and manager of the morning shift could not be bothered to check the food they were serving for dairy so that I could safely eat breakfast.
- 4/5
Very convenient, pet friendly stopping point for our road trip to Florida. Use it every year.
- 5/5
Clean room, clean good bed, excellent bathroom
- 5/5
Excellent hotel, clean and well maintained. Staff was super
- 4/5
Everything was good but they did shut the breakfast down at 8:40 instead of 9 and they ran out of coffee.
- 5/5
Very good
- 2/5
The room itself was fairly clean and the staff was very nice, but that was the only good thing. Sorry, but this hotel is no where near an 8.8 as shown on hotels.com. The property was run down and dirty. Garbage and cigarette butts on the ground. Hallways and stair ways and elevators were dirty. Needs an overhaul. We travel for business approximately 250 nights per year and this hotel is not a place we would go back.
- 5/5
Clean and updated room. Solo traveler that felt safe. Would definitely recommend
- 4/5
Very good one night stay. Good facility and good staff.
- 5/5
Didn't swim
- 5/5
Clean room and staff was amazing
- 4/5
pro - clean room. con- entrance and elevators need cleaning crew
- 4/5
pro - clean room. con- entrance and elevators need cleaning crew
- 4/5
The room was very nice, and the hotel was in great condition. The breakfast was very poor. Not stocked.
- 4/5
The room was very nice, and the hotel was in great condition. The breakfast was very poor. Not stocked.
- 5/5
Clean and friendly. Had to stand at check in for 20 minutes was only issue. One sweet girl at check in even had to tend the bar. Breakfast was good
- 5/5
Clean and friendly. Had to stand at check in for 20 minutes was only issue. One sweet girl at check in even had to tend the bar. Breakfast was good
- 5/5
Great stay, New bar with happy hour! Improved breakfast with omelettes, sausage, waffles and home fries.
- 5/5
Great stay, New bar with happy hour! Improved breakfast with omelettes, sausage, waffles and home fries.
- 5/5
Nice room, spacious and spotless. Lobby was very nice and had a bar. The only thing I’d recommend is providing better coffee at the breakfast.
- 5/5
Nice room, spacious and spotless. Lobby was very nice and had a bar. The only thing I’d recommend is providing better coffee at the breakfast.
- 5/5
The room was comfortable spacious and very clean. A great large walk-in shower.
- 5/5
The room was comfortable spacious and very clean. A great large walk-in shower.
- 5/5
Clean room, wonderful breakfast selections, convenient parking, very cordial staff. We had a excellent experience.
- 5/5
Clean room, wonderful breakfast selections, convenient parking, very cordial staff. We had a excellent experience.
- 4/5
Nice place for our over-night stay.
- 4/5
Nice place for our over-night stay.
- 3/5
Clean and friendly. A good place to rest your head
- 3/5
Clean and friendly. A good place to rest your head
- 4/5
Clean room
- 4/5
Clean room
- 5/5
Great place to stay
- 5/5
Great place to stay
- 5/5
The staff were great and they were pet friendly. They explained where to take him outside, and the room was clean. The breakfast offered was good. No complaints.
- 5/5
The staff were great and they were pet friendly. They explained where to take him outside, and the room was clean. The breakfast offered was good. No complaints.
- 5/5
Clean and well maintained hotel that was pet friendly. The staff was very helpful and courteous.
- 5/5
Clean and well maintained hotel that was pet friendly. The staff was very helpful and courteous.
- 5/5
clean and convenient
- 5/5
clean and convenient
- 4/5
Friendly staff!
- 4/5
Friendly staff!
- 3/5
Perhaps returning to the old method of Non-smoking rooms .... separating Pet Rooms from others??
- 3/5
Perhaps returning to the old method of Non-smoking rooms .... separating Pet Rooms from others??
- 3/5
The room wasn't completely clean, had to wait 3 days to get clean towels, which we got at the front desk. Told housekeeping only cleans rooms every 3 days, never had the bed made or the bathroom refreshed
- 3/5
The room wasn't completely clean, had to wait 3 days to get clean towels, which we got at the front desk. Told housekeeping only cleans rooms every 3 days, never had the bed made or the bathroom refreshed
- 5/5
We arrived late at night and was greeted by a very pleasant woman at the desk. The hotel and room were clean snd the bed was very comfortable. We slept very well. We would definitely stay there again when we travel north
- 5/5
We arrived late at night and was greeted by a very pleasant woman at the desk. The hotel and room were clean snd the bed was very comfortable. We slept very well. We would definitely stay there again when we travel north
- 4/5
Great staff! Generally, it is starting to show some wear for being so new. We stay here several times a year to visit family and its always been fine.
- 4/5
Great staff! Generally, it is starting to show some wear for being so new. We stay here several times a year to visit family and its always been fine.
- 4/5
Room was clean. After check out the desk clerk allowed me to stay in the lobby to do some work while I waited for my ride.
- 4/5
Room was clean. After check out the desk clerk allowed me to stay in the lobby to do some work while I waited for my ride.
- 5/5
Staff and manager are awesome
- 5/5
Staff and manager are awesome
- 5/5
Rhonda at the front desk was so pleasant. She recommended a great restaurant.
- 5/5
Rhonda at the front desk was so pleasant. She recommended a great restaurant.
- 5/5
The beauty of the Hotel (exterior and interior), clean room, awesome staff (Bambi and Tasha) who were very accommodating with great customer service (very friendly, greeting you with smiles). We will be staying at this location again hopefully in the near future and will recommend to others.
- 5/5
The beauty of the Hotel (exterior and interior), clean room, awesome staff (Bambi and Tasha) who were very accommodating with great customer service (very friendly, greeting you with smiles). We will be staying at this location again hopefully in the near future and will recommend to others.
- 4/5
Staff was great, room was very comfortable, very nice breakfast
- 4/5
Staff was great, room was very comfortable, very nice breakfast
- 5/5
This hotel and its location is awesome. Rooms was really clean and bed’s comfy.
- 5/5
This hotel and its location is awesome. Rooms was really clean and bed’s comfy.
- 4/5
staff was friendly, rooms were clean and the bed was amazing.
- 4/5
staff was friendly, rooms were clean and the bed was amazing.
- 4/5
Staff was extremely friendly. Room clean and as expected
- 4/5
Staff was extremely friendly. Room clean and as expected
- 4/5
Room was clean. Breakfast was only ok
- 4/5
Room was clean. Breakfast was only ok
- 5/5
Room was clean and the bed was comfortable. Staff were very nicw.
- 5/5
Room was clean and the bed was comfortable. Staff were very nicw.
- 5/5
Yes
- 5/5
Yes
- 5/5
Great stay, as usual. Unfortunately, no meat or biscuits at breakfast. Comfy bed and great shower.
- 5/5
Great stay, as usual. Unfortunately, no meat or biscuits at breakfast. Comfy bed and great shower.
- 5/5
I accidentally left some very expensive jewelry in the bathroom and the staff held it for me to pick up after I called to see if it was found. Cudos for the honesty!!
- 5/5
I accidentally left some very expensive jewelry in the bathroom and the staff held it for me to pick up after I called to see if it was found. Cudos for the honesty!!
- 4/5
Clean room and the staff was friendly and accommodating
- 4/5
Clean room and the staff was friendly and accommodating
- 3/5
The room was clean and comfortable but the lit mirror in the bathroom flashed like a strobe light and you couldn’t look at it. Only one elevator was in operation.
- 3/5
The room was clean and comfortable but the lit mirror in the bathroom flashed like a strobe light and you couldn’t look at it. Only one elevator was in operation.
- 5/5
Great location, clean rooms
- 5/5
Great location, clean rooms
- 5/5
Nice hotel, great staff!
- 5/5
Nice hotel, great staff!
- 4/5
Room was clean enough. Staff was friendly and efficient.
- 4/5
Room was clean enough. Staff was friendly and efficient.
- 3/5
Very clean and safe hotel!
- 3/5
Very clean and safe hotel!
- 5/5
Nice safe place to stay
- 5/5
Nice safe place to stay
- 5/5
Wonderful room, large safe area for walking the dog, easy access off i-95.
- 5/5
Wonderful room, large safe area for walking the dog, easy access off i-95.
- 4/5
We would definitely stay there again.
- 4/5
We would definitely stay there again.
- 5/5
Staff was very nice. Buffet was good. Nice room but needs some overhead lighting.
- 5/5
Staff was very nice. Buffet was good. Nice room but needs some overhead lighting.
- 5/5
It’s a new hotel, very clean, well kept. Friendly staff and wonderful accommodation. Going to use it on the way to Florida from Canada
- 5/5
It’s a new hotel, very clean, well kept. Friendly staff and wonderful accommodation. Going to use it on the way to Florida from Canada
- 5/5
Rooms were clean. Did find a roach but other than that I enjoyed my stay
- 5/5
Rooms were clean. Did find a roach but other than that I enjoyed my stay
- 1/5
Noisy, dirty, dog‑only hotel. Awful!!
- 1/5
Noisy, dirty, dog‑only hotel. Awful!!
- 3/5
Pros- Staff was super nice, property itself is well kept. Close to I95. Breakfast was also good. Cons- Rooms are dark, Our first room 410 carpet and furniture were dirty and stained. Wall by closet had spot stains, Dog food found in corners by door entrance. Bathroom shower dirty, bathroom glass door dirty. We requested another room and got 409 a bit better but not by much. So bottom line La Quinta at this location needs attention to the outdated rooms and the cleaning of the rooms.
- 3/5
Pros- Staff was super nice, property itself is well kept. Close to I95. Breakfast was also good. Cons- Rooms are dark, Our first room 410 carpet and furniture were dirty and stained. Wall by closet had spot stains, Dog food found in corners by door entrance. Bathroom shower dirty, bathroom glass door dirty. We requested another room and got 409 a bit better but not by much. So bottom line La Quinta at this location needs attention to the outdated rooms and the cleaning of the rooms.
- 5/5
Spacious well designed room. Great back area for walking our dog. Staff was very courteous.
- 5/5
Spacious well designed room. Great back area for walking our dog. Staff was very courteous.
- 3/5
Woof woof - The Dog Hotel. If you do not own a pet please do not stay here because you will be disappointed to find dog hair everywhere in your room from previous days and hear dogs scam Ing around above you beside you and below you all night long the best one for me was woken up at one in the morning when a dog next to us hit its metal feed bowl and it went flying all over the room. I wonder where the owners were.
- 3/5
Woof woof - The Dog Hotel. If you do not own a pet please do not stay here because you will be disappointed to find dog hair everywhere in your room from previous days and hear dogs scam Ing around above you beside you and below you all night long the best one for me was woken up at one in the morning when a dog next to us hit its metal feed bowl and it went flying all over the room. I wonder where the owners were.
- 4/5
Weird they still have Covid, masking, and social distancing signs up though
- 4/5
Weird they still have Covid, masking, and social distancing signs up though
- 2/5
The first we got wasnt the cleanest, especially the bathroom. Had mold all around the lower trim and garbage bin still had stuff in it. I saw 5 florida wood roachs in the bathroom. Killed 1 afger i took a photo of it and the others took off. Went down stairs and asked for a new room. Got into that room and the washroom again wasnt ghe cleanest smells like mold. I took a shower in the morning and the shower head was spraying everywhere or the curtain rod and got all my clean clothes wet. We had to put the towels all on the floor to dry it up.
- 2/5
The first we got wasnt the cleanest, especially the bathroom. Had mold all around the lower trim and garbage bin still had stuff in it. I saw 5 florida wood roachs in the bathroom. Killed 1 afger i took a photo of it and the others took off. Went down stairs and asked for a new room. Got into that room and the washroom again wasnt ghe cleanest smells like mold. I took a shower in the morning and the shower head was spraying everywhere or the curtain rod and got all my clean clothes wet. We had to put the towels all on the floor to dry it up.
- 4/5
Courteous and helpful staff.
- 4/5
Courteous and helpful staff.
- 4/5
The hotel was definitely nice and new. Rooms were super clean. Plenty of room for the puppy to go outside and do her business. Also, the pet fee was very reasonable. Everyone seemed very friendly. I only complaint is the breakfast was awful! Potatoes were completely raw. The gravy didn't have any biscuits to go with it and there was no other meat options. So someone that is watching their sugar intake didn't have much to choose from other than a hard-boiled egg. I was shocked since the other review is all say that the breakfast was amazing. I did not have that same experience.
- 4/5
The hotel was definitely nice and new. Rooms were super clean. Plenty of room for the puppy to go outside and do her business. Also, the pet fee was very reasonable. Everyone seemed very friendly. I only complaint is the breakfast was awful! Potatoes were completely raw. The gravy didn't have any biscuits to go with it and there was no other meat options. So someone that is watching their sugar intake didn't have much to choose from other than a hard-boiled egg. I was shocked since the other review is all say that the breakfast was amazing. I did not have that same experience.
- 4/5
Clean and curtious
- 4/5
Clean and curtious
- 5/5
This is the third time I have stayed here. Twice with my wife and my dog and once alone. The staff is great, rooms are clean and breakfast is nice. Very nice open lobby.
- 5/5
This is the third time I have stayed here. Twice with my wife and my dog and once alone. The staff is great, rooms are clean and breakfast is nice. Very nice open lobby.
- 5/5
The parking lot is well lit. The beds were supportive. After a long day of traveling and bumper to bumper traffic was greeted by a sweet lady to welcome us in and while checking out another sweet lady! This is our fourth stay and again will be back!
- 5/5
The parking lot is well lit. The beds were supportive. After a long day of traveling and bumper to bumper traffic was greeted by a sweet lady to welcome us in and while checking out another sweet lady! This is our fourth stay and again will be back!
- 5/5
Comfortable bed. Nice tv. Convenient location. Quiet. Friendly staff.
- 5/5
Comfortable bed. Nice tv. Convenient location. Quiet. Friendly staff.
- 5/5
Staff, Bambi, was so welcoming with a great smile.
- 5/5
Staff, Bambi, was so welcoming with a great smile.
- 5/5
Yes everything was good will be back
- 5/5
Yes everything was good will be back
- 5/5
We didnt eat breakfast. Staff were gteat. Room clean and in good condition
- 5/5
We didnt eat breakfast. Staff were gteat. Room clean and in good condition
- 4/5
The staff is very accommodating to animals. The morning breakfast not so great Cooked a waffle but the syrup was fruity
- 4/5
The staff is very accommodating to animals. The morning breakfast not so great Cooked a waffle but the syrup was fruity
- 5/5
Staff was beyond friendly. Room was clean and comfy
- 5/5
Staff was beyond friendly. Room was clean and comfy
- 5/5
Very friendly and accommodating.
- 5/5
Very friendly and accommodating.
- 2/5
We have stayed here numerous times but tonight at check in we were given keys to two rooms that were already occupied. Third one was a charm.
- 2/5
We have stayed here numerous times but tonight at check in we were given keys to two rooms that were already occupied. Third one was a charm.
- 5/5
Everything was excellent
- 5/5
Everything was excellent
- 3/5
The room was just extremely hot. I kept adjusting it. There was no cool circulation in the room it was horrible and my daughter could barely get any good sleep.
- 3/5
The room was just extremely hot. I kept adjusting it. There was no cool circulation in the room it was horrible and my daughter could barely get any good sleep.
- 4/5
Breakfast choices were awful
- 4/5
Breakfast choices were awful
- 5/5
Hot items on breakfast cold, not a variety of items at all.
- 5/5
Hot items on breakfast cold, not a variety of items at all.
- 3/5
Didnt have breakfast, but the location was good and it was a solid 3 start place. Only issue we had was the AC unit was broken, but we just turned it off and it was fine.
- 5/5
Nice and clean
- 5/5
The bathrooms all have stand up showers with good water pressure. Plenty of towels. Bed was comfortable, however the pillows were very thick (I prefer a thinner pillow). If you are staying in Brunswick, I would recommend staying in this Hotel.
- 4/5
Biggest stand-out goes to the very friendly and competent staff. 10/10! From the front desk ladies to the kitchen staff, each was positive and helpful.The room was clean, quiet, and comfortable. Location was great for a roadie stopover, with ALDI and several dining options nearby. Both negatives were minor — disposable cutlery and paper plates instead of the real version and only fat bed pillows —a personal dislike.
- 4/5
I really really enjoyed my stay and the front desk last Ms. Tasha was my absolute favorite! She let me know all the good spots at jekyll island and was so sweet. The room was exactly what I needed and the cleanliness was great. Will definitely be staying here again!
- 5/5
Clean facilities and a pleasant staff. I would definitely stay here again
- 5/5
Very clean and very friendly staff. No problems and highly recommend staying here. Great water pressure and very hot water. We had a nice sitting area and two TVS.
- 5/5
- 5/5
Good
- 5/5
Good stay. Clean and nice
- 4/5
Yes
- 5/5
Great they had a Tesla charger.
- 5/5
I have stayed here numerous times because I am confident in that I my stay will be a 10 out of 10 every time. Friendly staff, clean, comfortable, convenient and safe. Everything I want in a hotel stay.
- 5/5
Yes
- 4/5
Bambi, receptionist, is very friendly and knowledgeable. Room very clean and large. Pet fee of $25 much more reasonable than other hotels with large pet walking areas. Several restaurants close to hotel. Near I-95 for easy access.
- 5/5
young lady at front desk was especially helpful
- 5/5
This hotel is the absolute best in Brunswick ! If you have a dog, don’t bother with the others in Brunswick as they charge you ridiculous fees for the pet fee.. the rooms are immaculate and the beds are so comfy ! Natasha at the desk is so sweet and so welcoming . Highly recommend this hotel!
- 5/5
Clean and great staff
- 3/5
The parking area felt safe. It was the breakfast that was a disappointment. We were told when we checked in, breakfast was served at 6:00 Am. We wanted to get a early start. So we went down at 6:40. It doesn't open until 7:00 on the weekends. So we waited, because we have stayed here before and breakfast was good. 7:00 comes they open the doors to let us in. We get our breakfast and everything is cold, and they just opened up. Also our A/C didn't work. It was a disappointment this time. We have a reservation on the 21 of this month. Hopefully it will be better.
- 5/5
Is a beautiful hotel. Nicely furnished room, ample lighting, bathroom is spacious, bed comfortable. The lady at the front desk is AMAZING! She is so sweet, kind, helpful- a ray of sunshine! One negative comment I have is that the bed pillows are too hard.
- 5/5
Excellent stay
- 5/5
Room was spacious and clean. Shower was exceptional. Breakfast was well done. Staff was helpful and very professional. Parking was well lit and close.
- 5/5
Clean room (lighting could be better), friendly staff, pet friendly (will bring on next trip).
- 5/5
Hotel and staff are top notch and being pet friendly takes it over the top!
- 5/5
Nice and clean, good location, friendly staff. Overall a very good stay.
- 5/5
Easy to check-in. Staff very friendly. Convenient
- 5/5
Very nice 👌
- 5/5
Starting with front desk, very smooth check in & out. Very friendly and informative. Room was clean, bed was comfortable and had several pillow options on bed to suit any preference. Always stop here when passing through because I’m almost always traveling with my dog. I don’t eat breakfast before I leave so I can’t comment but the coffee is always good. Would absolutely recommend.
- 5/5
Nice place for traveling with pet
- 5/5
Convenient, very nice and dog friendly!
- 5/5
One of the elevators was not working properly
- 2/5
- 2/5
Secondly, we thought we were getting a different kind of room. We actually needed a refrigerator/freezer and the room didn't have one.
- 5/5
Staff was friendly and helpful
- 5/5
Updated, very friendly and accommodating, clean, slept well!!
- 5/5
New very nice property. Staff is great. Reception area is also nice. Many restaurants are a short drive and convenient from highway. Recommend
- 5/5
Very clean and spacious. Smelled amazing in the lobby. Awesome check-in staff!
- 4/5
The nicest La Quinta I know of.
- 5/5
Really good hotel from the parking to the room vean in excellent condition great customer service and the room are big I was impressed the room was 3 times bigger than a king side bed plus the bed inside the room
- 5/5
Very nice, comfortable and clean hotel near I-95.
- 5/5
Everything went well. Always a great experience.
- 5/5
Comfortable bed....
- 4/5
The pool was not very clean. Breakfast food was cold all 3 mornings.
- 4/5
Nothing
- 5/5
Staff was friendly and very helpful.
- 5/5
Very clean,, nice rooms, great breakfast
- 5/5
Good breakfast
- 1/5
There was hair all in our bed like the sheets weren’t washed. We checked in pretty late, and tried to call down to front desk and it didnt get picked up to handle the situation. Had to sleep on top of the comforter
- 3/5
Facilities are very nice except room whose needs repairs especially lighting. Was awakened from sleep by someone lying on carpet right with back against outside of my unit taking incessantly outside my room at 11:30 pm. Finally told him to move which he did. I liked the room and the price (and the other guests dogs very much
- 3/5
Bed comfortable, but AC thermostat didn't allow cooling, with 100 degree weather outside, just blasted out heat. Most uncomfortable by morning. Receptionist was not apologetic, just mentioned she'd tell maintenance.
- 3/5
Hotel lobby is phenomenal the room o was in not so much. It had an old rug that was ripped at the edges. I stood two days and room services never came. Plus the water in the swimming pool was murky. This is my second time staying here. The reason why I came back was because the first time I stood everything about the hotel was perfect. But their fitness was definitely up to par.
- 5/5
Kudos to the front desk associate, Brandon. He is always smiling, very helpful, fun. He loved my pup and my pup loved him. One suggestion is since you have plates in the deluxe queen room, why not add cutlery? We had take out and had to sneak into the breakfast area to get forks and knives. Hard to cut meat with plastic knives!
- 1/5
A/c noisy. Can only run on high to cool. Set it to low and it blows hot air. Need to replace all the a/c control panels to set easy. Refrigerator ran constantly. The plate on the shower handle not attached. Whoever that tried to fix a hole did a lousy job. Couldn’t smooth the patch work and paint job was lousy. Direct Tv guide channels didn’t work right. Would never stay at another Laquinta hotel again. Kids should be on the first floor staying. Running around can be heard below
- 5/5
Great location off I95. New hotel. Large room. Bright lobby.
- 2/5
I made the reservation for Friday night to Saturday morning but the reservation site changed it to Saturday night to Sunday morning & we didn’t find out until we got to LaQuinta where your desk employee said they were booked full but your desk employee made a suggestion for Country Inn down the road which had vacancies which was very helpful!
- 1/5
The property was fine but I feel taken advantage of because I paid extra specifically for a deluxe queen suite with a kitchenette, and when I got there, I was given a lower quality room with no kitchenette. I was basically told " Too bad so sad Expedia overbooked us and we can't refund the difference.It's for the price of the rooms."
- 5/5
Room was very nice and clean. Very spacious.
- 3/5
We have been to this hotel a lot on our trips back and forth. We loved it but it’s getting more and more worn down. The couch was so stained it was disgusting, the AC barely worked, and the fridge didn’t work at all. Very disappointing
- 4/5
Nice mitel
- 5/5
Staff super friendly, great room. Spacious and comfortable. We enjoyed our stay. Thank you!
- 5/5
We had a really nice room. Room was clean. Bed was comfortable. Our room had two TVs. It was nicely decorated. Only complaint we had was kids running in the room above us till about 1am. I wish hotels would put families with kids on the lower levels. Otherwise we was very happy with our stay.
- 5/5
Perfect breakfast, too! Lovely room. Great bed! Friendly & helpful staff!
- 5/5
Great property but the pool could be better maintained . Besides that a 9/10 stay !
- 2/5
They never did that. Very disappointing
- 1/5
The hotel said, no issue, just talk to the app. I did and then I was denied the refund, even when I was told from 2 different people in the front desk, that was not a problem. Very unprofessional way to avoid dealing with the issue.
- 5/5
Thanks
- 3/5
It was fairly clean but the front desk attitude was less than friendly. I was locked out of my room and at 8 thirty in the morning the hot food was gone. The kitchen worker said they were out.
- 5/5
Everything was great. Nothing to complain about.
- 3/5
Our first room had a slightly odd smell. Then there was a leak in the ceiling above the toilet so you could not use the restroom in it. This started late at night. They did find us another room, and we moved. In the second room it was spacious and seemed clean, but the toilet paper roll holder was falling off of the wall. After moving, we went to sleep and left directly after waking up. Staff was very friendly through it all though!
- 5/5
The mattress was awesome, when you laid down it wrapped around you. Just a few missed areas cleaning in the bathroom.
- 5/5
Clean
- 5/5
It was clean and quiet.
- 4/5
- 5/5
The lady who prepared the breakfast was very kind. She helped a poor soul with Down’s syndrome with his food and get seated. Above the call of duty
- 3/5
Disappointed in the HVAC system. Cool air was not regulating properly overnight to where we were very hot, uncomfortable and had problems sleeping. Reported issue to management. Due to uncomfortability, we felt some level of credit should have been extended, but none was offered for our discomfort and inconvenience.
- 4/5
It's good location, safe, quiet and we enjoyed the stay
- 4/5
I would have given 5 stars, but every day we were there, our key cards had to be reprogrammed.
- 5/5
Great clean hotel in a nice location. Friendly staff!!
- 5/5
It was nice, the only problem was there was only one employee working, so had to wait to be served at the bar.
- 4/5
If planning to use the pool area please be careful of a section of the concrete that has a metal sheeting about a 3x3 section it gets very slippery and is also raised up. This makes it a very dangerous trip or fall hazard. A couple of my grandkids both fell when they were wet from getting out of pool and also seen an elderly person almost fall due to tripping over the raised edge. But the hotel other wize is a great place to stay beds are comfortable Very friendly staff had an issue with dirty shower head but housekeeper took care of it right away and good breakfast and a convenient location for what I needed to stay for. Price seemed a little high but as the old saying goes you get what you pay for. Had other family members who chose to stay at another motel near by was much cheaper but their rooms were smaller out dated and rusty furniture and no breakfast so it's worth the extra to stay here
- 5/5
Quiet :)
- 3/5
Lawn cutter started at 7.15 under our window WiFi did not connect Brought both to attention. Of front desk who blew me off
- 4/5
Nice facility close to the highway.
- 2/5
Room service is “every other day” even at request. There was times during the day when one person was to service all guest. The first room we were assigned, the walls were scratched, room was dim and light bulbs were out and the AC did not work. The second room, the AC didn’t work and lighting was poor. There is no carpet or rugs on the floors which makes the room feel cold and not welcoming Lastly, upon checking out housekeeping knocked on the door at least 5 before the 11 o’clock hour. I felt rushed and that was very uncomfortable.
- 2/5
The facad and lobby were modernized and clean and that’s where the pros begin and end. When I arrived, the door to my room was already open. The bathroom half visible mold and remnants of an unscrubbed shower floor. The room was dark even with all the lights on due to being next the walled off gutter system on the font of the building. When I requested a new room, I was told there were no more standard room, housekeeping was gone and that I would have to upgrade to a suite or request a new room the next day. I did not need a suite as a solo traveler I retuned to the room to check the bedding and the room was satisfactory enough to stay the night, I spent the rest of the evening at the pier to avoid time in the room and bought shower shoes to avoid the crud in the shower. The next day I was told the same thing. There were no more standard rooms, so I avoided staying in the room the rest of the trip. Out of a 3 night stay, I only got one day of housekeeping. I usually leave a generous tip but did not. Additionally, my room key stopped working everyday, so that was also annoying. Booking a last minute trip, against my better judgement, Breakfast was decent and what you’d except at this category of hotel. Overall, I picked a subpar brand hotel and took a risk that I regretted.
- 3/5
Bathroom remodel was botched, feels like they didn't finish remodeling the rooms.
- 3/5
I absolutely hate the bedding in my room. The pillows, sheets and blankets are horrible. This is the reason I couldn't give an overall rating of excellent. You have a beautiful hotel and everything should be consistent across all areas. Thanks
- 5/5
Beat La Quinta. My favorite for my Florida to North Carolina drive.
- 5/5
We had plenty of pillows And they communicated with me By email I was worried we didn’t have a room to include our dog. They were awesome
- 3/5
Stayed here for a quick trip, just 2 nights. Housekeeping never came to clean our room, offer fresh towels or more toiletries. Pool wasnt cleaned daily either. The breakfast was okay because they had a waffle maker. Theres absolutely no lighting in the room so its very dark and dim. Wouldnt come back but it served its purpose
- 5/5
Excellent reception. Brandon very helpful
- 3/5
Pet friendly rooms like sleeping at the humane society. Overall place is awesome but room stunk
- 3/5
Breakfast was good, gym was nice. Floors in the room were disgusting, I’d not walk on them barefoot. Mold in the shower and the sink water was all or nothing. Shower doors would not stay open. Had to wait on front desk staff then she didn’t advise when breakfast was, where the elevators were or anything about the property
- 4/5
Mildew around the bottom of the shower. Door handle on our room entrance door broke. Back on desk chair was broken. They need to focus on cleanliness and maintenance. Brandon at the front desk was excellent to get the door fixed.
- 5/5
Disappointed on who dirty the shower was
- 4/5
Great property, great location! Will definitely stay here again 😊
- 5/5
Excellent nights sleep except for the loud slamming doors! Will be back
- 4/5
We experienced several days when our room keycards stopped working, and we needed to have our cards updated, but these were also done promptly by reception staff. Our room was clean and the layout was good, with plenty of hot water available for shower / bath. The bed was comfy, although the pillows were disappointing. Despite the hotel being busy, there was not much excess noise from other guests.
- 4/5
We were in town for my son’s travel baseball tournament. The overall look of the hotel was nice and clean. When we got in our room the bathroom light around the mirror was flashing like a strobe light. If I had epileptic would have been a problem. There was no extra toilet paper. The knob to the shower was broke and almost hit my 3 year old grandson when it fell just from my daughter turning the faucet on. My son went to pull out the sofa bed and there was a beer can under the couch. Makes you wonder how well they cleaned the room. I’m not a complainer but for the price I expected better. The breakfast was ok not a lot to choose from the potatoes weren’t cooked all the way. When checking out this morning the lady at the desk was rude and acted like I was bothering her.
- 4/5
shower was inside. not good ,shower curtain rod fell down.
- 4/5
Location. Ac not cooling high.
- 4/5
Floors and shower needed to be cleaner
- 2/5
The beds look like they weren’t changed, and the hallway was dirty and needed to be vacuumed. Also, their morning buffet the fruit was old and mushy, and they didn’t have a lot of things that was described on the website. Very disappointing.
- 4/5
The room was very dark and bottom of shower stall was mold all around. Everything else was ok.
- 5/5
Friendly staff, quick and easy check in, room is nice and clean with a nice comfy bed.
- 1/5
Upon arrival the staff was not pleasant and acted like you were bothering them just to check in. NO warm welcome for sure. The elevator door didn’t want to open fully, only about half way. The room was dirty and the toilet paper holder was ripped off the wall with a large hole and it was nowhere to be found. Sent a message and also notified staff. They acted like it was not a problem. Just deal with it. Breakfast was not good. Eggs runny, out of alot of items and again no staff to be found. We left to eat elsewhere.
- 4/5
na
- 5/5
Nice place, liked the decor. The dog liked it too!
- 5/5
Spent one night.
- 1/5
We stayed two nights while traveling to and from our destination. Both times, there were problems with the air conditioner, so bad the second night we had to move rooms at 12 a.m. The phones did not work to call the front desk. The caulking in the shower and the shower head were moldy. The staff was nice but that is about the only positive. Definitely not worth the price. This hotel needs to be refurbished.
- 1/5
We stayed on two different nights, different rooms. Both had problems with the air conditioning. The second night, it sounded like a cement mixer and put out hot air. I told the staff at the desk, who said the thermostats were installed incorrectly and you have to raise the temperature to cool the room. We had to move rooms at 12:00 a.m. The phones don't work. The shower caulking and shower head were moldy. The breakfast bar food was inedible (omelet so hard you could not cut it.) The night staff was very nice and accommodating but that is about the only nice thing I can say. Definitely not worth the price.
- 4/5
N/A
- 2/5
Our room was an afterthought. We'd stayed here a couple times before without issue. This trip we were stuck on the first floor behind the gym. Loud. We had holes in the walls and the TV was hanging on by a thread. Dirty. Not a good stay.
- 3/5
Easy place to stay off of 95! The only issue we had was someone blasting music on our hall at 1AM. When I texted the helpline, we didn’t receive a response. We were happy it didn’t wake the baby, but were nervous about it.
- 4/5
- 5/5
Good stay.
- 5/5
Nice stay. My last three at this chain has been delightful
- 3/5
Staff at front desk was very aloof and uninterested. Won’t return.
- 5/5
Good
- 3/5
Very quite... needs to be updated and multiple areas in room had damage... but still doable... liked that dogs are allowed... not that we bring dogs, but its nice foe other's....
- 2/5
The room was nice & clean (until bedtime). Around 2am, my wife noticed something crawling towards her in the bed. She jumped up, grabbed a napkin &picked it up. She was gonna throw it in the toilet but I we threw it in the sink instead. We took a pic and used Google lens to find out what it was & it turned out to be a bedbug! The csr overnight immediately changed our room. (She was very helpful) The lady at the front desk in the morning (around 8am, Older white female) was rude and tried to argue that it was a cockroach until I showed her the pics. She said it's not their problem and I should contact Expedia. What could've been an easy fix & good feedback has turned into a bad review because of her.