Holiday Inn & Suites Boca Raton - North by IHG

We got another hotel for the week, and this hotel despite much notice, did not provide any refund. Our reservation was for 5 days - we spent 1 night then left. The staff was friendly.

Check in employee was very kind.

Have stayed before! Lighted parking space Couldn't get the cold water, just hot water

Couldn't get the cold water, just hot water

The hotel is in a desperate need of remodeling. Room had 2 doors uneven so closing or opening them was a hassle. Our room had a shower and the door didn’t close completely. Bathroom faucet spins. 1 ice machine in the first floor, we had to go down the stairs to get some ice. The staff was nice and polite.

Very poor

Location is the only good thing Dirty, scary individuals staying there . You can tell bad things happen at this place

Location is the only good thing Dirty, scary individuals staying there . You can tell bad things happen at this place

Rooms were small for a suite. Cigarette butt was under the cushen of the sleeper sofa. Ice machines were broken. The tub was moldy. The microwave didn't work and the pool was dirty with debris. Corridorescwere filthy it was a dump.

Yes.

The location was awesome! I was in town for work for a couple of days, so it was very convenient to navigate the area. The staff were also very nice. The facilities seem a bit dated. However, it did seem like they invested some time in ensuring the place was painted and generally clean. I did discover that the cups and lid by the coffee lid had collected dust due to misuse, so maybe those and the appliances should be checked more often for cleanliness.

The location was awesome! I was in town for work for a couple of days, so it was very convenient to navigate the area. The staff were also very nice. The facilities seem a bit dated. However, it did seem like they invested some time in ensuring the place was painted and generally clean. I did discover that the cups and lid by the coffee lid had collected dust due to misuse, so maybe those and the appliances should be checked more often for cleanliness.

Needed cups in room. It had a coffee maker in the room, but no coffee or cups.

There was no hot water in the shower. All of this ruined the overall impression.

This is not the nicest hotel I’ve stayed in. The room was ok for the one night stay we needed before catching our flight home but was old and needed a thorough bathroom cleaning. There was mold on the shower walls and floor. We also saw a roach climbing on the table. I probably will avoid staying here again.

Was not greeted at anytime we stayed there (4 days). Needed towels and ironing board and it took 4 hours and two phone calls to make it happen. Water took 10 minutes to warm up in both shower and sink. Sports bar/restaurant never opened the whole time. Supposedly hours were 4-9 pm Thursday through Sunday. The AC unit never cooled down the room. Had to go buy a fan at Walmart to make it livable. Had to buy air freshener to eliminate the musty order of the room. Weed smells all over the property. Will not stay at again.

DO NOT stay here.

Old hotel. Parking is easy. Room was not what I expected, small and old. Q

Room very clean and comfortable, room coffee maker had cup lids but no cups or sugar and creamer.

Ac was not working, no clean towels, manager was not on staff, and no one is never at the front desk

Never again!

Everything during my stay was fine. BUT 3 weeks later I have a charge from the hotel for the $50 hold and am getting the run around getting it back. I have my itinerary number, but the hotel will only recognize my reservation number....not the same thing.

The breakfast was very good and a reasonable price. Staff was very nice as well. Pool area was very clean and welcoming. It was just an older hotel.

Facility was very rundown. Repairs that had been completed were very poor quality. I can’t believe Holiday Inn would put their name on this place

Facility was very rundown. Repairs that had been completed were very poor quality. I can’t believe Holiday Inn would put their name on this place

The property has so much potential it just need some major TLC. I feel like the staff is doing what they can with what they have, you can see that the rooms are clean but because of wear and tear it doesn't feel great. The service was fantastic, I'm pretty sure his name was Kevin(working front desk at night) really went above and beyond, I appreciate the his efforts. Long story short this place is fine it just needs some updating.

It's OK

Old outdated property. Room smelled like cigarettes and mold. Not up to par. Went to front desk 5 mins after check in and requested a refund and left to another hotel. I booked through hotels.com and they said I needed to call them. I called and they said they need to speak with property. Still waiting on my refund.

Bed very comfortable. Great pool, friendly staff. Couldn’t get coffee maker to work . Got help the last day, staff person also had a difficult time getting it to work .

Bed very comfortable. Great pool, friendly staff. Couldn’t get coffee maker to work . Got help the last day, staff person also had a difficult time getting it to work .

Cockroaches in room, fire alarm was removed

The hotel is very dated in need of a renovation, the shower tiles need to be deep cleaned there was quite some build up from a lack of cleaning. The customer service for the check in was smooth and welcoming, I never stopped by the desk to check. I had only two staff members greet me during my entire stay one was a grounds keeper & 1 was a room attendant I feel like there is room for improvement it’s free to say hello and good morning quite disappointed in the customer service.

Exceptional

The pool area was reasonable The General Manager Brandon was exceptional!! The room was not as depicted by the pictures Staff was rude and aggressive especially some of the women. Most of the men were good. Last 2 days housekeeping did not clean room or provide towels!!

The pool area was reasonable The General Manager Brandon was exceptional!! The room was not as depicted by the pictures Staff was rude and aggressive especially some of the women. Most of the men were good. Last 2 days housekeeping did not clean room or provide towels!!

Very good

Horrible service, dirt rooms…. Do not stay

Another annoyance was a barking dog that a guest ignored. My final complaint is it is a suite hotel, but the room with the couch did not have a TV. So, to watch TV, you had to go into the bedroom and sit on the bed.

This is a 1 star hotel & the General Manager Brandon Philpart made it worst. My stay was for 1 week. Large loose piece of wood hanging over the bed, over my head (i have video), the large hole in the bed, wouldn’t clean the room, leak under the sink (we had to use sheets to contain), toilet didn’t work properly, laundry room out of service, no iron, no hair dryer. And still the manager didn’t think all this was a big deal.

It was cheap, but not a very nice place. Bathroom had mold on the walls. Restaurant and Bar only open Thursday-Sunday.

Overall, this stay was disappointing and not worth the cost. With so many better options available, I would not recommend this hotel and certainly would not return.

!. Excellent Location 2. Friendly and helpful staff 3. Excellent Continental Breakfast !. No hot water for three days! 2. Old and uncomfortable bed and pillows 3. Cockroaches on the bathroom floor ( notified the management) 4. Ants in the bathroom sink (notified the management) 5. Confusing TV screen remote to work with 6. Having had to pay for the breakfast, ( offered for free in other hotels) 7. This is a very old hotel that needs a massive amount of renovation and restoration. Our room was and old, unattractive and unpleasant with old wood floor in the living room and dark and unattractive old carpet in the bedroom. Every Holiday Inn that we have stayed at has been decent, some were pretty new and offered great prices with great rooms and free breakfast.

!. Excellent Location 2. Friendly and helpful staff 3. Excellent Continental Breakfast !. No hot water for three days! 2. Old and uncomfortable bed and pillows 3. Cockroaches on the bathroom floor ( notified the management) 4. Ants in the bathroom sink (notified the management) 5. Confusing TV screen remote to work with 6. Having had to pay for the breakfast, ( offered for free in other hotels) 7. This is a very old hotel that needs a massive amount of renovation and restoration. Our room was and old, unattractive and unpleasant with old wood floor in the living room and dark and unattractive old carpet in the bedroom. Every Holiday Inn that we have stayed at has been decent, some were pretty new and offered great prices with great rooms and free breakfast.

Poor

I waited over an hour to check-in, the room looked pieced together, negative energy, I appreciate pet-friendly hotels, but my pet wouldn't sleep, therefore, I didn’t sleep. It looked like blood by the toilet, but it was fingernail polish. The desk staff, only one was extremely polite, because several guests were ridiculously rude to her. NO! I would recommend this hotel.

During the 3 night stay, no room service was provided, even though it was requested. No additional pillows were provided, even though they were asked for. A center coffee table in the lobby collapsed on top of my foot. The table leg had previously broken off and it had been precariously slopped back together with glue. The bathroom had black mold on the bottom. The smoke detector alarm chirped for 2 nights with no resolution, even though we requested it more than 3 times along our stay. While the staff was superficially pleasant, any request for support in light of escalating problems was ignored. This was by far one of my worst stays for me, my wife and my 93 year old mother.

Rooms are dated

Water was cold couldn’t even get the water warm to take a shower, room was suppose to be 2 queen beds and was given a 1 bed room had to go ask for a room with 2 beds which should of been 2 queen beds but they were smaller which whatever. The price we paid was not worth it.

The location was good Water was cold couldn’t even get the water warm to take a shower, room was suppose to be 2 queen beds and was given a 1 bed room had to go ask for a room with 2 beds which should of been 2 queen beds but they were smaller which whatever. The price we paid was not worth it.

The check-in staff was understaffed and they became rude. I was told to sit down and they would call me up. A line of people formed and they were served before me. The room smelled. There was shabby. we had to go it sheets for the hide a bed. They didn’t even have a blanket. We will not be staying with Holliday Inn again. I expected much more for what we paid.

No one working delayed for hours on registration. No one answers phone. No toilet paper.

Room freshly painted paint on floor and carpet

No hosted for more than a day and a half. Very poor condition throughout the facility and room. It’s in a great area but very run down. Crowded of course due to time of year and low price

DUMP with a capital D. Disappointing. Stay away from this place. It’s also being sold and in total disarray & disrepair.

Location and the size of the room. Room was dated and not overly clean. I asked housekeeping for toilet paper, she handed me 2 boxes of tissues and said they did not have toilet paper. Our room was not cleaned once during our stay. There is not even a hook in the room to hang a towel.

Location and the size of the room. Room was dated and not overly clean. I asked housekeeping for toilet paper, she handed me 2 boxes of tissues and said they did not have toilet paper. Our room was not cleaned once during our stay. There is not even a hook in the room to hang a towel.

Housekeeping was great Breakfast was varied and yummy Staff was friendly and courteous

I never stayed hear. A colleague of mine found someone in his room and when I pulled up there were groups of people doing illegal things, so left immediately

I was given a room after standing in the lobby among people who were obviously very strung out on God knows what. When I went to my room, I attempted to open the door, but the chain was latched. There was a rather large guy without a shirt on sitting on the couch, drinking a beer. I apologized and shut the door. I went back to the front desk and asked if it was normal for me to have been given a room that someone was already in. I got a shrug and an apology. She crossed out the room number and wrote a new one on the sleeve. At that point, I decided I would be better off just leaving and finding another hotel. I wasted a bunch of time and money finding a place that night.

Very good

There was a hole on the wall behind the nightstand. Super Creepy. Strong smell of smoke.

First room they gave me was dirty, moved me to another room ,no body soap in the shower

Convenient location Nothing in particular

Convenient location Nothing in particular

There were water stains all over my bathroom wall, my shower was dirty, I sat out at the pool and could not receive a towel for over an hour, I asked for directions to go grab an iced coffee. Nobody could give it to me., this was the most unpleasant day I’ve had in a hotel in a long, long time,

Clean room, very good breakfast

This place was terrible. I was assigned 4 rooms before they finally gave me a decent one.

had mold, it came down to which room had the least

Left this hotel it was in a poor condition

Would not stay again.

Would not stay here again.

Ac did not work. I told front desk and went for couple hours. Came back not fix

Ac did not work. I told front desk and went for couple hours. Came back not fix

It smelled like mildew and had stains and a literal whole in the wall. I wish this wasnt the case because we booked it for our production team and they had to leave and find a place after a very long day. But the staff was immediate and offered a refund. I appreciate that they were understanding and did not put up a fight for it. Really very much appreciated.

Great

Poorly maintained, not enough towels.

Poorly maintained, not enough towels.

One individual came down because his room had no pillows and was forced to take throw pillows from the lounge. When they did get us a room, it had not been cleaned. There were leftover feminine products in the trash can and it looked like the beds had been thrown together without being changed. Floors were dirty and the shower was disgusting. The key card lock also did not work, so they told me to go to the desk every time I needed to get in. We would have left, but there were no other options for the night and were forced to stay overnight. Overall, this was one of the worst experiences I have had at a Holiday Inn and will not be choosing these as an option on future trips.

One individual came down because his room had no pillows and was forced to take throw pillows from the lounge. When they did get us a room, it had not been cleaned. There were leftover feminine products in the trash can and it looked like the beds had been thrown together without being changed. Floors were dirty and the shower was disgusting. The key card lock also did not work, so they told me to go to the desk every time I needed to get in. We would have left, but there were no other options for the night and were forced to stay overnight. Overall, this was one of the worst experiences I have had at a Holiday Inn and will not be choosing these as an option on future trips.

Bathroom shower broken. unusuable

Hotel and room dirty. Missing light bulbs, etc. holiday inn should take their name off this one

Hotel and room dirty. Missing light bulbs, etc. holiday inn should take their name off this one

Staff couldn’t find the reservation, we were arriving late so I called the front desk. After finally finding the reservation I then had to call back multiple times and they had to send me an email with a form to put in my info and credit card for validation. I called back at least 5 times to get the reservation confirmed.

Staff couldn’t find the reservation, we were arriving late so I called the front desk. After finally finding the reservation I then had to call back multiple times and they had to send me an email with a form to put in my info and credit card for validation. I called back at least 5 times to get the reservation confirmed.

The room was musty and needed to be updated. It was noisy because of a clanky metal door to the outside walkway. Mold in the shower. Lumpy bed. Very disappointed

The room was musty and needed to be updated. It was noisy because of a clanky metal door to the outside walkway. Mold in the shower. Lumpy bed. Very disappointed

The room was spotless, spacious and up to date. The balcony was very large with really nice futniture. The staff was gratious and helpful.

The room was spotless, spacious and up to date. The balcony was very large with really nice futniture. The staff was gratious and helpful.

I booked my reservation several weeks in advance while traveling from Maryland to Boca Raton for an incredibly special occasion — my son’s college senior night!This was not a casual trip. It was a milestone moment for my family. I landed late Tuesday night, February 24, 2026, at Fort Lauderdale-Hollywood International Airport and called the hotel to let them know I would arrive in about 20 minutes. I was left on hold for over 27 minutes — so long that I was still on hold when I physically arrived at the property. That is when I was informed — without apology, without prior notice, and without any reasonable solution — that the hotel had overbooked and no longer had a room available for me. Let that sink in. I had a confirmed reservation. I was traveling from out of state. I arrived late at night in a city I am unfamiliar with. And no one had the basic decency or professionalism to call, email, or notify me in advance that I would be left without accommodations. To make matters significantly worse, one female employee displayed an appalling attitude from the moment I approached the desk. Rather than showing empathy or attempting to resolve the situation, her demeanor was dismissive, hostile, and shockingly unprofessional. When I became understandably upset — scared, stranded, and financially stressed

I booked my reservation several weeks in advance while traveling from Maryland to Boca Raton for an incredibly special occasion — my son’s college senior night!This was not a casual trip. It was a milestone moment for my family. I landed late Tuesday night, February 24, 2026, at Fort Lauderdale-Hollywood International Airport and called the hotel to let them know I would arrive in about 20 minutes. I was left on hold for over 27 minutes — so long that I was still on hold when I physically arrived at the property. That is when I was informed — without apology, without prior notice, and without any reasonable solution — that the hotel had overbooked and no longer had a room available for me. Let that sink in. I had a confirmed reservation. I was traveling from out of state. I arrived late at night in a city I am unfamiliar with. And no one had the basic decency or professionalism to call, email, or notify me in advance that I would be left without accommodations. To make matters significantly worse, one female employee displayed an appalling attitude from the moment I approached the desk. Rather than showing empathy or attempting to resolve the situation, her demeanor was dismissive, hostile, and shockingly unprofessional. When I became understandably upset — scared, stranded, and financially stressed

Didn’t like it very old and not maintained well Rooms looked very old and doors didn’t open and close properly

Somehow in the heart of executive hotel Boca Raton, this hovel of a hotel exists - and has the audacity to charge competitive rates to the brilliant hotel surrounding it. Once you get bast the lobby, the hotel is filthy, none of the gates lock, my door key took about 5 tries to work and there was litter all around the hallways. But the breakfast, which was $16, was even worse. It was abysmal! The NHL can use the sausage for practice pucks, I didn’t even recognize the French toast strips - I thought they were some form of bacon. It was SO bad, I didn’t bother going back the 2nd morning even though I’d prepaid. The room was fine, I’ll give it that.

Somehow in the heart of executive hotel Boca Raton, this hovel of a hotel exists - and has the audacity to charge competitive rates to the brilliant hotel surrounding it. Once you get bast the lobby, the hotel is filthy, none of the gates lock, my door key took about 5 tries to work and there was litter all around the hallways. But the breakfast, which was $16, was even worse. It was abysmal! The NHL can use the sausage for practice pucks, I didn’t even recognize the French toast strips - I thought they were some form of bacon. It was SO bad, I didn’t bother going back the 2nd morning even though I’d prepaid. The room was fine, I’ll give it that.

Amazin

Amazin

Room was standard at best with ample space to move about. Shower had great pressure and water was hot. The front desk staff was responsive and courteous. The breakfast buffet left a lot to be desired, but not worth $10PP. I would consider booking again because of location and price.

Room was standard at best with ample space to move about. Shower had great pressure and water was hot. The front desk staff was responsive and courteous. The breakfast buffet left a lot to be desired, but not worth $10PP. I would consider booking again because of location and price.

The thermastat

The thermastat

There was no continental breakfast as stated on the website.

Ok! No variety

Housekeeping was terrible

Housekeeping was terrible

Clean

Clean

this hotel was very nice rooms but a staff who has no clue what they are doing. Cleaning ladies arguing with each other in public in front of everyone. they over booked rooms. hotel need to improve on staff moral

this hotel was very nice rooms but a staff who has no clue what they are doing. Cleaning ladies arguing with each other in public in front of everyone. they over booked rooms. hotel need to improve on staff moral

When we got to the hotel, there were no rooms available. So unfortunately, we were not able to stay at the hotel because apparently they don’t understand what a reservation is. They can take reservations, but they can’t reserve reserve. So we were forced to spend one night in a car and then find a different location. To say that I’m upset would be not nearly enough information. I’m very upset with the process. I’m not happy with your website or that hotel but especially the hotel. That’s yours.

When we got to the hotel, there were no rooms available. So unfortunately, we were not able to stay at the hotel because apparently they don’t understand what a reservation is. They can take reservations, but they can’t reserve reserve. So we were forced to spend one night in a car and then find a different location. To say that I’m upset would be not nearly enough information. I’m very upset with the process. I’m not happy with your website or that hotel but especially the hotel. That’s yours.

The room weasd not very clean. There were stains on the carpet in the bedroom, visible dust on the lampshades, cracked and peeling paint throughout, stains and tears on sofa bed in front room and every other room we walked past on our way to ours had 2 TV's. Our room had 1. Front desk said there were no spare TV's to be had and no available room to switch us to because the were fully booked.

For three days I didn’t get room cleaning even once. The entire hotel has no water fountains anywhere, even the gym water fountain is broken. You can’t even get basic cutlery to eat your food in this terrible piece of hotel

For three days I didn’t get room cleaning even once. The entire hotel has no water fountains anywhere, even the gym water fountain is broken. You can’t even get basic cutlery to eat your food in this terrible piece of hotel

Amazing

Amazing

Tameka was amazing and helpful! The staff was so friendly and supportive. The team was always cleaning. The bar is gone :(

The hotel was a little run down. Breakfast was poor and was out of coffee. The odd thing, all the lamps were unplugged. I had to use my phone to come into the dark room and turn on the bathroom light and than plug in the lamp in the first room.

The hotel was a little run down. Breakfast was poor and was out of coffee. The odd thing, all the lamps were unplugged. I had to use my phone to come into the dark room and turn on the bathroom light and than plug in the lamp in the first room.

They were in the middle of transitioning ownership

Temeka was exceptional.

Temeka was exceptional.

Some of the hotel guests. Wasn't sure if the hotel was housing homeless. No microwave or hairdryer had to call front desk. New microwave came up no hairdryer. Ask housekeeping for on the next day and was given one

Looks bad. Smells bad. Dirty. There was a guy there that was definitely drug addled.

Bathroom shower head was broken, mold on ceiling in bathroom , cracks in all of the ceiling, floors were sticky and dirty, couch was dirty.

Bathroom shower head was broken, mold on ceiling in bathroom , cracks in all of the ceiling, floors were sticky and dirty, couch was dirty.

The room was ok but for all 8 days I don't have any room cleaning. Only ones when I ask they removed my trash. The service was 0

The room was ok but for all 8 days I don't have any room cleaning. Only ones when I ask they removed my trash. The service was 0

It was ok for one night, definitely cost effeciant . The sitting area was dated, the beds and pillows were fresh, clean , soft and comfortable. A great location if going to FAU stadium, easy driving path. The front desk clerk was extremely pleasant. For an “outside “ hotel us was fine for a night.

It was ok for one night, definitely cost effeciant . The sitting area was dated, the beds and pillows were fresh, clean , soft and comfortable. A great location if going to FAU stadium, easy driving path. The front desk clerk was extremely pleasant. For an “outside “ hotel us was fine for a night.

Nice place

Nice place

Got a queen bed instead of the king bed that was rented. Water damage on ceilings, floor and door to bathroom. Furniture was broken and unusable. Unable to adjust thermostat in room and was very hot!

Got a queen bed instead of the king bed that was rented. Water damage on ceilings, floor and door to bathroom. Furniture was broken and unusable. Unable to adjust thermostat in room and was very hot!

I like the price of the property and the convenience it was to Wilton Manor (20min drive), Miami (35min drive), and FAU stadium (10min drive). The bathroom shower pan is what I disliked. I understood that the property was old and slowly getting renovations but the shower pan could have been replaced. Looking at it you’d think it’s dirty and haven’t been cleaned.

Hallways need clean and paint

It was okay

It was okay

My only complaint was the cleanliness of the room ...the bathroom floor was not swept well and there was hair in the tub.

My only complaint was the cleanliness of the room ...the bathroom floor was not swept well and there was hair in the tub.

The room was dirty, especially the shower. The safety bar is partially detached and I almost fell because i held onto it and it was so loose. Overall very run down. Not at all like the pictures. The door to separate the living space from the bedroom couldn't even close. It was too big and drug on the floor. There was no breakfast that we could find. No one was at the desk to ask. We needed a pillow for our son who was sleeping on the pull out couch and were told they didn't have any.

The room was dirty, especially the shower. The safety bar is partially detached and I almost fell because i held onto it and it was so loose. Overall very run down. Not at all like the pictures. The door to separate the living space from the bedroom couldn't even close. It was too big and drug on the floor. There was no breakfast that we could find. No one was at the desk to ask. We needed a pillow for our son who was sleeping on the pull out couch and were told they didn't have any.

did not have a chance to enjoy the hot tub

did not have a chance to enjoy the hot tub

old, fair, but no bugs

old, fair, but no bugs

The room had ants in the bathroom area. Also, the base of the bed was sticking out in a way it wasn't supposed to, causing me to stub my toe. Finally, things like toilet paper, soap and tissues weren't replaced when I requested. Overall very disappointing.

The room had ants in the bathroom area. Also, the base of the bed was sticking out in a way it wasn't supposed to, causing me to stub my toe. Finally, things like toilet paper, soap and tissues weren't replaced when I requested. Overall very disappointing.

Wonderful stay

Wonderful stay

The room was excellent! Clean, great amenities, and the staff was truly accommodating. Thank you!

The room was excellent! Clean, great amenities, and the staff was truly accommodating. Thank you!

A combination of different things.

A combination of different things.

A little worn

A little worn

Nice and quiet place

Nice and quiet place

Lynn was so welcome and friendly when we checked in! Continemtal breakfast could have had more options.

Lynn was so welcome and friendly when we checked in! Continemtal breakfast could have had more options.

The hotel is old

The hotel is old

Booked and confirmed a hotel room, showed up to check in and was told they didn't have a room for me. That was it. No offer to help me with a refund. No offer to find me another hotel. I was forced to book another hotel that was twice as expensive. This is an unethical business practice. When I came back the next day to speak with a manager and ask for them to pay the difference in what I paid for the more expensive hotel, he said the issue needed to be escalated to the GM. I left my contact. I have heard nothing.

Booked and confirmed a hotel room, showed up to check in and was told they didn't have a room for me. That was it. No offer to help me with a refund. No offer to find me another hotel. I was forced to book another hotel that was twice as expensive. This is an unethical business practice. When I came back the next day to speak with a manager and ask for them to pay the difference in what I paid for the more expensive hotel, he said the issue needed to be escalated to the GM. I left my contact. I have heard nothing.

The room was not the best, there was mold in the vent and it was visible and you can smell the mold smell. Staff was very courteous.

The room was not the best, there was mold in the vent and it was visible and you can smell the mold smell. Staff was very courteous.

Nice and quiet. Clean, good bedsheets.

Nice and quiet. Clean, good bedsheets.

The rooms definitely need an upgrade but the staff was amazing. Especially Jamian. The location was great for what i needed.

The rooms definitely need an upgrade but the staff was amazing. Especially Jamian. The location was great for what i needed.

Friendly Staff/ On-Site Restaurant/ Clean & Well Kept Hotel/ Free Parking/ Spacious Hotel Room. We Really Enjoyed Our Stay!

Friendly Staff/ On-Site Restaurant/ Clean & Well Kept Hotel/ Free Parking/ Spacious Hotel Room. We Really Enjoyed Our Stay!

This is substandard hotel. Renovation is desperately needed.

This is substandard hotel. Renovation is desperately needed.

In the new room, we still had ongoing issues. We had to repeatedly request fresh towels and room cleaning, and even when we asked each evening for service the next day, it still didn’t happen. Management said the maids “sometimes forget,” which raised concerns about the hotel’s overall The morning before our final night, a manager refunded one night, but because our experience over the five nights had been so poor, we chose not to stay the sixth night and checked into another hotel.

In the new room, we still had ongoing issues. We had to repeatedly request fresh towels and room cleaning, and even when we asked each evening for service the next day, it still didn’t happen. Management said the maids “sometimes forget,” which raised concerns about the hotel’s overall The morning before our final night, a manager refunded one night, but because our experience over the five nights had been so poor, we chose not to stay the sixth night and checked into another hotel.

No all the hotel look nasty and dirt

No all the hotel look nasty and dirt

under construction

under construction

Cleaning staff would not give me extra towels.

Cleaning staff would not give me extra towels.

Not the worst but definitely not the best!!! breakfast is continental, so basically the bare minimum. As far as my experience goes, my beds were clean but the rest of the room wasn’t. The building is so old there’s dust and broken things all over. the hallways and other areas of the room were very dusty. Tiles were damaged and floors are dirty. Had to switch rooms at arrival cause the first room the AC wasn’t working the room was dirty and the room had a musty old smell. The second room the AC was good but the faucet had been broken off and just not clean. All in all is a cheap affordable hotel that was rebranded under the holiday inn brand but not what were used to with the holiday inn name.

Not the worst but definitely not the best!!! breakfast is continental, so basically the bare minimum. As far as my experience goes, my beds were clean but the rest of the room wasn’t. The building is so old there’s dust and broken things all over. the hallways and other areas of the room were very dusty. Tiles were damaged and floors are dirty. Had to switch rooms at arrival cause the first room the AC wasn’t working the room was dirty and the room had a musty old smell. The second room the AC was good but the faucet had been broken off and just not clean. All in all is a cheap affordable hotel that was rebranded under the holiday inn brand but not what were used to with the holiday inn name.

The room was very nice and clean. Everything was perfect.

The room was very nice and clean. Everything was perfect.

Is closed to everything's

Is closed to everything's

Property not the same when we last stay there has went down, the room had a funny smell, AC was not working properly never got cool. Something didn't feel right there my husband didn't really sleep well the whole night we were there due to not feeling safe.

Property not the same when we last stay there has went down, the room had a funny smell, AC was not working properly never got cool. Something didn't feel right there my husband didn't really sleep well the whole night we were there due to not feeling safe.

Pretty good, I enjoyed it

Pretty good, I enjoyed it

We left as it was disgusting

We left as it was disgusting

Hotel is either really old, or just not maintained. Doors open to outside, there are no seals so the hot outside air blows right into the room. We had no hot water, cool with seconds of like warm, just enough to take an uncomfortable shower. Room was very dirty, i don't recommend walking around with white socks.

Hotel is either really old, or just not maintained. Doors open to outside, there are no seals so the hot outside air blows right into the room. We had no hot water, cool with seconds of like warm, just enough to take an uncomfortable shower. Room was very dirty, i don't recommend walking around with white socks.

I had not stayed at this location so for my first time it was nice. The pool was the biggest attraction for me since I live in NY. Warm water and nice staff. Thank you

I had not stayed at this location so for my first time it was nice. The pool was the biggest attraction for me since I live in NY. Warm water and nice staff. Thank you

Very old rooms, no water pressure in shower, not much choices for breakfast, won't stay there again

Very old rooms, no water pressure in shower, not much choices for breakfast, won't stay there again

Visiting family, the building is just old. Holiday Inn bought it and did the paint and caulk fix up.

Visiting family, the building is just old. Holiday Inn bought it and did the paint and caulk fix up.

Terrible place. Didn't feel like trying breakfast there

DO NOT BOOK HERE! This hotel must be on the verge of closing. The bar/restaurant is closed which was the reason I booked here. Got there and was displeased with conditions. Figured I'd give it a night and book elsewhere since the night was paid for. Went to the room and immediately went back and checked out. I lost the $110, but it was worth it to switch hotels. Everything was dirty and nasty. It looks like it is a transient hotel. Bars on all doors, police signs everywhere. This hotel is a one star at best. Read and trust the reviews please!

The worst experience my wife and I had at any hotel. Very surprised as we have stayed at holidays inn in Aruba. Very sad events at this venue.

On the third night of our stay at the hotel, rats came into the room and ate the bananas I had on the table, an unopened bag of snacks, and even a piece of cardboard. You could see their bite marks and footprints on the table, and it looked like they came out through the air vent located next to the TV at the bottom of the wall. We had to ask to be moved from the “aviation” floor to another one.

Great location and staff. First room we were in had a leaking toilet and the A/C wasn’t working in the room we were moved into. Breakfast was disappointing.

First

Elevator never works, this should be a $50 a night hotel and to have pay extra for this breakfast is ridiculous. Very outdated, exit doors look like a prison

Room was leaking

It was a quite place bed comfortable

Very clean , the room fantastic , the staf wonderful . I recomend this hotel

It was ok. Great for just sleeping and showering as we were out 90%

beds are unnecessarily hard

Corteous staff. Clean room.

Was kind of skeptical based on the reviews but I had a great experience overall . Clean and quiet environment. The one thing I like most was house keeping came everyday !

Great customer service. The breakfast was delicious.

The room had an odor. We didn’t expect to pay for our breakfast when all the other hotel was free!!

Stay was ok; but cleaning crew in the morning will not let you sleep in. They will start slamming doors and talking freaking loud in front of your window. If you are a early person it should be fine. Otherwise brace yourself for the loud cleaning crew.

Three main issues. The toilet stopped up and even after they came to fix it it still drained really slow after flushing. Secondly, the curation didn’t cover the window entirely so there was light in it took all night from the parking lot lights. Third, when the air confining ran it triggered our allergies. The bed want really comfortable either. We’re both had a terrible nights sleep and wouldn’t visit this property Shaun

Service was terrible Very disappointing

It was a last minute booking. Front desk staff was wonderful. Very helpful.

Was an older hotel, but was acceptable and we had no issues.

The AGM Andre told me I could not take my breakfast to go. I stay here once a month. And I do this every time. I take my breakfast to my office. Keep in mind I had breakfast for 2 included with my room and I am one person. He told me it was policy. I asked another person that works there and they said that is not a policy. They have to go containers for a reason. He was unprofessional and I will never be back here!!! He should be more worried about the screaming people in the pool or the person smoking pot in the room that billows into the hallways. Just not a classy place to begin with but I guess it starts at the top. Thankfully no one else that works there got their training from him cause they are pleasant.

Very good

I liked everything

I informed front desk the keurig coffee maker stopped working 4 times before being replaced. The shower drywall and base board behind toilet was water discolored and likely molded. Did not clean the room twice.

Great location for what we needed

It was nice

It is more of a motel than a hotel. People up at 3 am partying. Too loud. Won’t stay here again.

Why the guess have to pay for parking and breakfast 16 dollars wow

When I first walked in he didn’t even greet me he just said “we are all sold out”. I said we have had a reservation for over a month. He still proceeds to say “we are sold out”. Goes to the back for a few minutes then comes back to say ok we have your room ready. We stayed for one night and I was charged for 2. Complete mess

The property looks good on the outside, but the rooms were very dated. Our room air conditioning was not working and the temperature was 83 degrees in the room! I will not stay there again.

This hotel was incredibly noisy. People who stay here are truly disrespectful of other guests. Blast music, loud talking, yelling in parking lot and by the pool area. Rooms are fine and the hotel seems understaffed. They addressed the noise issue at 2am when I gave up and called the front desk, but should have signs about respecting other guests and close the pool at a reasonable hour.

The staff was really nice and helpful. However I could not stay in my room. The AC was busted and supposedly all rooms were booked. I arrived with my family and 2 baby daughters. I could not stay in a hot room. Hoping to get a full refund. My stay was canceled.

El parking toca pagarlo, el servicio malísimo muy mala actitud del personal, no tienen free breakfast, la habitación huele a humedad

The back security door could be opened by anyone without a key. The rooms were dark, tired and badly maintained. The person who checked me in was unwelcoming and unfriendly. Rates weren't cheap enough to excuse the condition of the hotel.

Very good stay everyone very nice and friendly

Holiday Inn & Suites Boca Raton North. booked then left because of mold and bugs. Flies coming up through the drain. I was told by front desk staff that they were aware of the mold/bugs and the new management is handling it, yet are still renting out rooms affected.

The room was dirty, bath tub had sand and dirt, the bath faucet was broken and water leaked all day and night long, Tv didn’t work.

This property looks like it hasn't been updated since the 80s. Outdated and randomly furnished room. Was pretty affordable so I'll chalk this up to "you get what you pay for". Property photos are very misleading, it doesn't look as good in person as it does in the photos.

It's worth noting that we paid $15 more than a nearby establishment, which offered superior amenities including complimentary breakfast and parking. As someone who travels extensively, spending 3-4 weeks a month in hotels, I must say this property fell far short of expectations. The condition of the hotel was subpar, with an unidentifiable substance present on the bathroom wall and pervasive unpleasant odors in both the guest rooms and elevators. The issue of ice availability was also frustrating. Despite a sign indicating ice on our floor, none was found. When we inquired at the front desk, we were simply directed to the first and third floors with no offer of assistance or a more convenient alternative. This lack of attentiveness was quite disheartening.

Checked in good, Expedia website shows free onsite parking which is false, you have to pay $15 per night, called Expedia for verification, the person was not happy concerning my queries, put me on hold and then hang up on me, I am very disappointed to be treated like this, will not be using Expedia any longer, period.

Parking is not free

This was a comfortable hotel with a nice staff

This hotel is very dated and in need of new beds etc. The king bed was broken and sloped on the side I slept (tried to sleep on). Horrible. Not worth $200 for sure!

Tameka checked us in very pleasant

Expedia service is good to get hotel according to website descriptions..

great

On website it says free parking and it used to be free parking but had to pay $15 plus fees that’s not what it says on their website. when I paid for my stay here was not expecting this was very disappointed.

Great location, poor management of it.

Furniture needs to be updated, carpets and curtains needs update.

Great staff! Donovan and the lady bartender were excellent. We enjoyed the restaurant and bar. The pool and area was very nice but the hot tub was not working. Helpful staff who addressed our concern about a loud air conditioner and moved us to another room. They gave great advice about local beaches to visit too.

I loved everything about the property.

The minute we checked in, we turned around and checked out. It was kind of dirty nothing to do or really eat around close by no sheets for the pullout bed on TV. Just not a good experience.

Rooms dirty, very noisy and unsafe. Do not recommend staying at this hotel.

It was tight quarter, smoky, smelly, musty room and found under the pull out couch, dirty, and uncomfortable, and then my son found a tobacco package underneath the pull-up couch 😳

We went for an overnight stay. Checked in late at night and the receptionist was so pleasant and helpful!

average

The hotel was not updated. Poor cleaning service. Would not return.

Started off by going to the front desk and asking for pillows and bed sheets since there wasn’t any in the room for the pull-out couch. I was told 15 minutes and they would bring them up to our room. Over an hour goes by and nothing. It was now close to midnight with a crying 3 year old that wanted to go to bed but had to wait for the bed sheets. I went back down to the front desk to ask what’s going on and I was told that they had no supervisors/managers that day and it was chaos all day. They were out of pillows but the employee was able to find me bed sheets. Next issue was the bathroom. The light in the bathroom was dangling and not secured to the ceiling. We told the front desk but nothing was done to fix it. Exposed wires and right above the shower is not safe at all. Next issue was the AC. There was no AC in our room. We told the front desk a couple times and nothing was done to fix it so we had to deal with a room that was over 75 degrees. I read the bad reviews before booking but still gave this place the benefit of the doubt. I was wrong. My family will definitely not be coming back here. Very outdated and clearly they do not have the right management.

Very average.

Room could've have bee cleaned better and had a bad smell.

Great spot with a pool and hot tub!

-

Lack of stores or any amenities within walking distance of the hotel. Guess most guests have their own car, hence not an issue. Thankfully the onsite restaurant and bar is available.

Could use a little updating but was clean and convenient

Floors were very sticky first day of check in. Metal door to the property was damaged. My daughter and I were bitten by bed bugs.

Enjoyed my stay

Clean, nice sized room , friendly service for a very reasonable price

My room flooded with water from a leak in the ceiling. Nathan at the front desk was very rude. The room they moved me to was missing one TV and smelled of mold.

Well a fairly decent stay for the most part. Bed was super comfortable but the room was dated. You probably wouldn’t want to have company over if you know what I mean. Despite that I guess it was ok for the price but wouldn’t hurry back.

It was quiet and private. Staff was very nice.

We arrived to the property after midnight and the staff was very accommodatingto our late arrival.. Upon entering our room, we did notice a musty smell, but we were so exhausted that we just went to sleep. We woke up to a very cold room and discovered that the heater in the room did not work. We turn it all the way up to 78 still no heat. The mattress was extremely old and very uncomfortable. We were supposed to stay through Saturday night but with very limited sleep and no resolve, we opted to leave and check in at a different property to rest and be sharp for our Saturday plans. We tried to talk to management to get a refund, but they were not present. We still have not heard from them to get a refund for the poor accommodation.

Clean well centric hotek , very friendly staff also

Had to change 3 rooms none have working bathroom

Front staff was friendly but not real helpful

Terrible hotel!!! The room smelled like urine and musty. We canceled, left the hotel and stayed somewhere else. Not worth the money.

after a furtrating long wait they found the reservation. My husband is an IGH member and asked if they can look up and enter his reward number, she said she could NOT and charged them $30 per room for an early (2hours) ( IGH member gets a discounted charge) checkin so they can get ready for the wedding. They are both still waiting to make sure their $50 hold on their cards are dropped.

Decent room. No extra pillow or blankets. Service was fantastic. Bfast was great too.

Property was dirty, first room they gave me had horrible smell, second room was falling apart.

The gentleman at the front desk was very accommodating but it seemed like he had been through it many times before.

Smell so bad and the room its dirt. It’s not the way the picture look like

Not very clean

Can hear every little sound through the wall. Pull out couch was gross, but we have 5 in our family so no choice but to use it. Definately won’t be staying again.

The pool looked nice. But the quality of everything else on the property was poor.The rooms smelled damp and musty. Staff was friendly and helpful.

Nathan at check in was great. Stayed here many times. Good restaurant, clean pool, and safe location. Clean!

Pool noise very loud until 11pm, rug in bedroom seriously old and worn. Security door ripped to allow a gand to reach in and unlock

The hotel is old and needs to be renovated

Everything was nice

Simply NOT GOOD

The lady at the front desk at check in was amazing. The room ceiling look as though the ceiling caved in and was just repainted looking a little dingy the bathroom shower Curtain was nasty and when you shower the water is not draining properly so it backs up in the shower looks as if the drain is clogged with hair or something I was to tired to go to the front desk so no just went to sleep to avoid the interaction but other than that everything was fair will I stay here again absolutely not

It was very good for the price. I can't complain.

check-in was very easy and the staff at 1 AM was most helpful. We had a sliding glass door that did not open to a balcony, but the door would not shut or lock. The room was clean, but the entire hotel needs to be updated.

It was clean and neat. Not fancy but comfortable.

Quiet

Management tried being sneaky and not inform me that what i reserved wasnt available. Ac was broken floors were wet and there was a hole in the ceiling .when i asked for my room to be corrected i was then lied to on repeat with no solutions. So if i can be honest 0 stars

No water bottles in room

Great place, good price

At 6.30am the fire alarm went off constantly it didn't worrh the money

The smoke alarm went off night one and night the smoke alarm and fire alarm went off. Bathroom door was hard to open/close. Side exit door by stairwell was broken and had it been a real fire we would not have had an easy way out of the hotel. Air conditioner access vent was broken.

The setting and the stafff