Embassy Suites Boca Raton

I requested an early check in as I was jet lagged due to a long flight. Rebecca made every effort to accommodate my request. I was able to check in early and get some much needed sleep. The man serving the breakfast on request carried a very poor customer service manner; it was bordering on inpolite.

Everything I liked everything

Louis was awesome at the front desk

I have no complaint I enjoyed my visit and looking forward to return have a blessed day

First time booking at the Embassy in Boca Raton it was well worth it.

The pool was nice as was breakfast. Getting housekeeping staff to do all of their job was a hassle. Had to keep asking for clean towels( we were.there for 5 days 3 adults 2 kids). Had to ask for trash removal more than one day. Left early in the day and came back later in the day to.find housekeeping hadn't been in at all. Had to ask for shampoo and toilet paper by going down to the front desk in person. Front desk person who was nice to me refused to give my 21 yr old son pool towels wo a grownup. Hes in the army and has a wedding ring on his finger. A manager stepped in and ASKED him his age and gave him towels. Also our ceiling leaked. Bathroom sink was clogged and remained so during our stay. My grandkids came and had their own room w mom for 2 nights and loved the pool. Reception snack is nice for the free drink but snack was chips amd salsa( I cant eat chips) every night except one night they had veggies and dip. Overall next year we will stay at embassy in WPB . Saving a few hundred dollars and being closer to the kids was not worth it. Btw..ask for a room not next to the train tracks. Wakes you up at night.

Canceled on Expedia app. Why am I charged for a room I canceled immediately and also disputed on Expedia’s app. Love Expedia. Don’t like that they will not refund.

Exceptional

Delicious breakfast

I loved the location, the staff was great & very helpful, I liked the complimentary breakfast included, as well as the complimentary drink ticks for the stay. The resort is old and out dated, you can tell it needs some renovation & furniture updates, out closet door in the living suite was falling off track nd hard to close or open, the room was very tight with the twin beds, not much space for our party size that it states it accommodate, the partial balcony, no good channels to watch on the TV.

Good breakfast Bar closed to early for the ticket drink

Every aspect of my stay , was excellent

Friendly staff. Loads of carparking. Quiet and large rooms.

Exceptional

Breakfast still very good Issues with cockroaches and hair in the towels

The room could have been cleaned the light breaker was tripped

Good stay

First of all only reason not 5 stars is the motel is being remodeled. I understand that you don't put a lot into maintenance if you're going to replace. Everything in room needed to be replaced. The toilet back was loose and this toilet was on the ground...lol. Shortest toilet I have ever seen. Room was clean, carpet had stains on it. Would I stay here again yes. Breakfast is second to none, fantastic selection. The specials for dinner were food and reasonably priced. Staff always polite, courteous and pleasure to deal with. Only thing that concerned me was dogs. Some guests had large dogs, German shepherds, Dalmatians etc.

I like the location, staff, Amenities. They always seen to know the type of room that I need. Of course, the facility is beginning to age. Still better than plenty. Good hotel for business and family. I have used this property for both.

Clean room and breakfast was great!

The people that shined was Derek, the beverage manager along with Kenny who worked the front desk. The bartender Gary was the best. What a great guy.

Enjoyed

The property just need to be updated it’s outdated other than that it was clean

The room was relatively clean there was a dark spot in the bathroom from the dripping pipe. The bed was comfortable and the breakfast was really good. The breakfast was worth it they had all that I liked and I really enjoyed the eggs. The staff didn’t tell us the breakfast started late when we checked in due to Memorial Day so that was a surprise. You must communicate with the guests to maintain experience. They couldn’t keep things clean fast enough from the elevators to the hallways. For the first time in my life I needed a business center and they didn’t have one but the front desk person printed out what we needed. Unfortunately not color ink but what can I expect from companies trying to save every penny they can. All in all I would stay here again but would look at other options first. It’s not a bad hotel it’s actually good but not a great experience.

Location Smell

Location Smell

Very dirty

Almost everything at the hotel itself was good. Minus they wouldn't let us into the breakfast area for a 2nd time for fruits and vegetables. We had an early breakfast because we couldn't swim the day before because HOTELS.COM had the WRONG check-in time(Hotels.com had a later check-in time and when we checked-in it was late because HOTELS.COM had the INCORRECT TIME and it started to rain so the day was ruined(in Florida an hour makes a big difference when the weather comes into play. Alos, on HOTELS.COM I requested a late check-out which would have given us more time to check out the amenities but the front desk said they didn't see any request. They only gave me 2 drink coupons for me and my son and not the 3rd person because they said on their side that its only showing two( my reservation with HOTELS.com showed 3 but they wouldn't accept it.( they actually told me that if its a problem at the managers reception to come to the front desk)(dont know why she wouldn't give me what my party was for) SO in conclusion HOTELS.COM messed up the trip with incorrect information. Totally not okay and quite frankly it sucks

🔥

-

Passable

had a very pleasant experienc I stayed at Embassy Suites Boca Raton from March 20th to March 22nd and had a very pleasant experience. The staff was welcoming and professional, and the suite was spacious, clean, and comfortable. The hotel’s location is convenient and clean, making the stay even more enjoyable. The complimentary breakfast was excellent with a great variety of options. The only downside was the lack of reliable internet accessibility for guests, which made it difficult to stay connected. Overall, I enjoyed my stay and would recommend this hotel to others visiting Boca Raton.

Good

.

The made to order omelettes the complete embassy staff well done.

Everything was nice and clean. It a hidden gem which l love and ill definitely be back soon

Everything was nice and clean. It a hidden gem which l love and ill definitely be back soon

Good hotel ,good attention, the room is wonderful

Very good Nothing

Very good Nothing

Loudness! People cooking outside on BBQs the area didn’t feel safe is not well lit!

Nothing!!! The house keeping staff was VERY UNPROFESSIONAL. I kept having to call the front desk for my room to be freshened up. I went three days without fresh towels and linen change. Very disappointed.

Loudness! People cooking outside on BBQs the area didn’t feel safe is not well lit!

The house keeping staff was VERY UNPROFESSIONAL. I kept having to call the front desk for my room to be freshened up. I went three days without fresh towels and linen change. Very disappointed.

Bad experience

Breakfast was wonderful. We had our service do with us. They were very accommodating with him . We enjoyed our two day stay

Lovely experience and pleasant people working on breakfast duty. Nice customer service. I am glad they are going to start on their renovations cannot wait to see the end finish.

Very good

Passable

Good

.

On first impression upon arrival we loved it. Lots of free parking, lobby/bar/restaurant area and the pool/gym were very nice. What was not nice was the room... I felt like I was in a completely different hotel from what the 1st floor looked and felt like. Rooms are VERY outdated and not the cleanest. If anyone so much as has the thought of using the pullout couch.. DON'T!! Mold under the mattress if you even want to call it a mattress. I was there in May of 2026 for a week. In the hotel's defense though, there are signs everywhere saying the rooms will all be renovated starting I believe June 2026 so once that is done, then maybe yes I would return. For the breakfast, the food was the same everyday they have the person making omelettes there. They seem to hate their job and take it out on us guests especially the guy on the weekend. The omelette tastes like rubber and is so watery as it's all ready in liquid form. for egg, doing a sunny side up style will force them to actually crack you a fresh real egg. Bacon/sausage was hidden behind the egg station and you had to ask for it and they give you a small controlled amount. In the buffet part they had pancakes, waffles, scrambled eggs and a potato mix in addition to the usual cereals and toasts etc. pool was nice no complaints there.. overall, I wouldn't say to not stay there but I wouldn't tell you to stay there either. I give my time there as simply "ok". Location is very nice, clean and quiet.

Pool was dirty, we had to mention it to staff and request for it to get cleaned so we can use it. The available laundry room on site was terrible. One machine was broken and the other one was soooo weak you had to do multiple sessions of drying to get your clothes dry. There were roaches in dining area. And roaches in some of the rooms. I would not stay there again. Nor recommend it to any one. It was disappointing.

Room balcony Guest

Clean friendly staff Great location Wonderful breakfast Happy hours didn’t fit our schedule

Clean friendly staff Great location Wonderful breakfast Happy hours didn’t fit our schedule

Roaches in the room. 3 lights broken, carpet so dirty it was sticky, ac so loud it woke us all night, sliding glass door shattered. Oh and there were no coffee cups!

Rude elderly gentleman working the day shift continually harassed my husband and ESA Dog.

Good

Breakfast bar was great pool was great

Everything was good

Superb

The courtesy drinks on the bar were a welcome extra surprise. This will definitely be my hotel of choice for the area for the times to come.

Yes

Everything was perfect - spacious rooms, lounge area & bathroom, really comfortable beds, extremely clean, exceptional breakfast, super friendly and accommodating staff. Beautiful pool area. Will definitey go back and recommend to others. Area was a little commercial, but really close to everything and safe.

The breakfast and Happy Hours were so great and rooms were roomy.

Convince to 95 & breakfast/ happy hr Parking

Convince to 95 & breakfast/ happy hr Parking

Upgrading the living room furniture in the room would also be nice.

Staff was friendly and professional with the accommodation provided The room had a smell of urine

Staff was friendly and professional with the accommodation provided The room had a smell of urine

Great place to stay

Good

The property is old and the room color is depressing. The furniture and walls are poorly maintained. The building itself is very nice, but the rooms need to look and feel better. I won’t stay there again.

The dirtiest hotel I’ve been to. I checked into my room and they were leftover food and drinks on the table and trash on the floor. They transferred me to a different room and it was muggy and dusty.

Visit at the hotel was overall good. One of the bartender used his hand to put cherries in my drink which was nasty. Room were dusty. Breakfast was amazing. Room outdated but they are planning to update this summer

There was shaved hair on the sink and counter when I got into the room. I ask for it to be cleaned and yet there were still pieces of hair in the sink when I returned.

Happy Hour was Great, but I missed breakfast because my bed was so comfortable...

Water pressure inadequate - very little flow from the shower head. Shower drain was clogged but they fixed that.

The spa jets were not working. Our room was not cleaned thoroughly, shampoo dispenser was empty and missing body wash dispenser. There were not any additional toilet paper rolls, only 1/2 a roll that was left on the ring. We called the front desk and housekeeping brought us 3 little soap bars. The breakfast was good and the bar/lobby is very nice. The rooms need to be updated.

Quite

It was beautiful. Nice staff..... room was clean however it had a mildew smell

Entrance, lobby, main area beautiful. Room dates, holes in carpet, small bed

THE ROOM SMELLS AND BUGS.

Entrance, lobby, main area beautiful. Room dates, holes in carpet, small bed

Very clean staff amazing love the breakfast and complimentary drinks was a plus

The daily complementary breakfasts and happy hours

Enjoyed my stay

The breakfast buffet was so clean and food was fresh, Loved the omelet station.

Really enjoyed the hotel, and the happy hour benefits. Desperately in need of some updating to the rooms though. Our carpet was in really bad shape, and had a terrible musty smell.

Everything was delicious like always.

I love coming here such a cozy environment

Breakfast was nice Room smelled of bleach, room was dated, shower grout was gross.

Breakfast was nice Room smelled of bleach, room was dated, shower grout was gross.

I checked out of my room and had over an hour wait for my ride to pick me up. I was coughing as I had allergies, but my medicine was all packed away in my suitcase. Lou could hear the distress in my cough, brought me an antihistamine, and then went in the back and made me a cup of hot tea with lemon. I felt so much better and was much perkier when my friend picked me up. Lou was so nice and went well beyond the call of duty for one of your hotel guests…me! Thank you so much, Lou! Rhonda Goldfader April 21, 22

Wait for the completion of the 2026 room remodeling before booking.

Room wasn't ready at check in time, we had to wait 45 mins. Omelets at breakfast were good?

Room wasn't ready at check in time, we had to wait 45 mins. Omelets at breakfast were good

I stay once a month / always overly satisfied

Breakfast was very good, the room and service were excellent!

Staff

Staff

The staff and amenities My room had a mildew smell.

The staff and amenities My room had a mildew smell.

The reason i specifically booked the embassy was because of the ambiance and their breakfast selection. The receptionist was excited to know it was going to be a fast check out. That was tasteless of her. My husband was so mad turkey bacon or turkey sausage was not an option. He does not eat pork. The cook was so overwhelmed that my omlet was not done properly. I was highly disappointed especially when i came to town for a funeral.

Pleasant experience and will book at this location again.

It was really good as always we go there frequently

The bathroom and carpets smelled humid as if there was some sort of water damage in the past

The bathroom and carpets smelled humid as if there was some sort of water damage in the past

Clean rooms, friendly staff, excellent breakfast

Liked everything

Chill spot and very good breakfast to enjoy!

Amenities

Nothing stands out No meat options other than pork in breakfast

Nothing stands out No meat options other than pork in breakfast

Managers and stuff not helpful

Will stay again

Two of rooms had cucarachas

Amazing in every way!

The lobby was beautiful! The room was spacious! Loved to have my own microwave. Hospitality was great, concierge, restaurant staff, bartenders all had the best personalities. My room was too dark. Definitely would want brighter lights/lamps. One of my lamps in the bedroom did not work. My restroom did not have any hand soap provided.

It’s my go to Place to stay in South Florida.

everything was perfect

Omelets, eggs to order, cut fruit, oatmeal, grits, toast, bagels, sausage, bacon, fried potato, fruit juice, coffee and tea

A little dated but very nice and clean. Made to order breakfast was a perk.

Excellent

Standard stay. Lobby is nice. Rooms are dated and can use a face lift. Breakfast is great as always and happy hour was a little bleak. A lot of fur babies in the place 😌

The room was clean. Hotel needs some minor fixes and updates, you can tell it is older. The free drinks and refreshments in the evening are nice, and the breakfast buffet in the morning is better than most hotel breakfasts.

My room was dirty and overtly old and dated, everything was old and rusted. The rooms needs an upgrade badly. The sheets were thin and old. The bathroom had broken fixtures and my room had no soap, I asked twice for soap and never received it. I had to use body wash to wash my hands. I pool was nice and the Breakfast was nice as well.

We were disappointed at check-in - we knew we were early but the initial greeting at front desk was not pleasant. He said check-in was at 4:00. We asked if we could be texted or called when a room was available. He said no and initially told us there was no space to store our bags. We have stayed at embassy suites numerous times and always enjoyed friendly greetings. Not sure if we will do Embassy Suites again.

The room is outdated. Breakfast is ok. Asked for a fully cooked fried egg but come out raw. The sofa bed is squeaky and bedding is little yellow. Gym is great. Never used the pool. Only stay one night. Will not come back.

Very nice.

Room was dated. Old gum on carpet floor. Staff was nice. Had to call for extra towels SEVERAL times. Free Drink tickets at check in was nice perk, Complementary breakfast was ok.

Staff was friendly Some stains in room

It met my family’s expectations N/A

Service was terrible, the place is falling apart! The free breakfast was cold and forgettable. Won't be staying there ever again

I stay here often. Good value, good breakfast, staff are friendly and efficient.

the rooms were old and dirty

High recommend must stay again!!!

Love the atmosphere

I booked this hotel for the pool, hot tub, and breakfast. The hot tub was not working which was a huge disappointment!! the food was good and the staff was nice. The rooms were old and needed to be renovated. One of the doors was broken and the toilet wouldn’t flush.

Room was not ready at 5:30pm. I was asked if I could wait then was given an ADA room when asked how long it would be. Room was dirty and smelled like mold. Mold in shower, no countertop, sink was askew and hanging on by caulk. Mattress was blown out and no spare linens. Fixtures fall off the wall. No overhead light in bedrooms. Hot tub and elevator did not work.

Breakfast was not a good option. The eggs were cold. Worst Embassy Suites breakfast I've ever had. Beds were not comfortable. Drop ceilings in the bathroom were pushed up slightly. Not nice to the brand standard. Staff was there, not engaged.

Not a great experience. The breakfast was good.

I think they need to change the name from embassy because that hotel made embassy suites look bad

I would love to upload the pics that I took of the room we were in. unreal. Never again. I will say though, the staff was awesome. Nothing they couldn't do about

The room had all the drawers opened, closet door open, and cushion off sofa when we went in. The sliding was broken and not able to lock, the bathroom sink had over an inch of clue to hold to the wall. No water pressure for shower. Roller for toilet paper just hanging onto wall with one screw. The beds dipped in the middle. The lamp in the bedroom had one light bulb broken and the other hanging out of the socket. No pillows, sheets, or blanket for bed in couch. Not a good night stay!!!

Bed frame was off-kilter and the bed moved like a see-saw. On the up side, the staff were understanding and allowed us to change rooms at 4am so we could get some sleep. Breakfast was resort -like and excellent. Swimming pool was ok.

The staff was extremely nice and everything was wonderful

Over all stay was wonderful could have a few more options for breakfast though.

Breakfast was lackluster. Room was clean

Staff was very friendly. The room was filthy. There were small curly hairs throughout the room, water stains with mold on the ceiling and we were joined by a cockroach before breakfast. We would recommend you find another hotel.

All good great vacation. R

Staff was fantastic. Rooms are a little tired. Restaurant was very good

Staff was fantastic. Rooms are a little tired. Restaurant was very good

Rooms need an update. Poor air quality and ac didn’t work.

Rooms need an update. Poor air quality and ac didn’t work.

Large room with a patio, and great free breakfast!

Large room with a patio, and great free breakfast!

The mattress had exposed springs poking through, making it not only uncomfortable but potentially dangerous to sleep on. The sink was barely attached to the wall and looked like it could come off entirely with the slightest use. Most disturbing of all, the carpet had visible blood stains - which raises serious questions about the hotel’s cleaning and sanitation practices. On top of all of that, the entire room had a foul, persistent odor that made it impossible to relax. I paid $400 for this room expecting a basic standard of comfort and cleanliness. What I received was far below anything that should be offered to a paying guest, or frankly, anyone at all. This is not a matter of minor inconveniences - these are health and safety concerns that need to be addressed immediately. I would strongly urge anyone considering this hotel to look elsewhere until significant improvements are made. Management needs to take a serious look at the condition of their rooms before continuing to charge guests premium rates.

The mattress had exposed springs poking through, making it not only uncomfortable but potentially dangerous to sleep on. The sink was barely attached to the wall and looked like it could come off entirely with the slightest use. Most disturbing of all, the carpet had visible blood stains - which raises serious questions about the hotel’s cleaning and sanitation practices. On top of all of that, the entire room had a foul, persistent odor that made it impossible to relax. I paid $400 for this room expecting a basic standard of comfort and cleanliness. What I received was far below anything that should be offered to a paying guest, or frankly, anyone at all. This is not a matter of minor inconveniences - these are health and safety concerns that need to be addressed immediately. I would strongly urge anyone considering this hotel to look elsewhere until significant improvements are made. Management needs to take a serious look at the condition of their rooms before continuing to charge guests premium rates.

The toilet had not been flushed when we got into the room. The people on our floor and the room next to us were screaming and running around until about midnight. The sliding glass door had no handle. For the money, was not a good experience

The toilet had not been flushed when we got into the room. The people on our floor and the room next to us were screaming and running around until about midnight. The sliding glass door had no handle. For the money, was not a good experience

I would not stay here. The rooms are extremely out dated. They start renovation I saw sometime

I would not stay here. The rooms are extremely out dated. They start renovation I saw sometime

The breakfast is excellent and anywhere else would be paid for not included. The lobby is lovely and was recently remodeled. There is a sign that says the rooms will be redone summer 2026.

The breakfast is excellent and anywhere else would be paid for not included. The lobby is lovely and was recently remodeled. There is a sign that says the rooms will be redone summer 2026.

Beautiful room. Staff are wonderful. I definitely want to visit again.

Beautiful room. Staff are wonderful. I definitely want to visit again.

Room was great , check staff could use some training to make you feel warm. Had to ask for my honors reward and waters she seemed aggravated

Room was great , check staff could use some training to make you feel warm. Had to ask for my honors reward and waters she seemed aggravated

Terrible customer service & management was the worst l've ever experienced in 62 yrs. I would highly not recommend this Hilton Hotel!!!!

Terrible customer service & management was the worst l've ever experienced in 62 yrs. I would highly not recommend this Hilton Hotel!!!!

We had booked for a work trip, we had a meeting within the building. Upon arrival everything was okay, on day two the room still had not been attended to, garbage, towels, or beds. We asked and the only thing done was new towels and removed old trash no cleaning or organizing of the rooms. There was an old moldy smell throughout the room.

We had booked for a work trip, we had a meeting within the building. Upon arrival everything was okay, on day two the room still had not been attended to, garbage, towels, or beds. We asked and the only thing done was new towels and removed old trash no cleaning or organizing of the rooms. There was an old moldy smell throughout the room.

Large hotel. Lovely pool. Great breakfast.

Large hotel. Lovely pool. Great breakfast.

Rooms were horrible switched 3 times

Rooms were horrible switched 3 times

Refund now

Refund now

Room is waiting for it's renovation, but was comfortable

Room is waiting for it's renovation, but was comfortable

Room clean nice breakfast

Room clean nice breakfast

Breakfast was fresh but the omelet guy was very rude. He kept implying that people were cheap. Although we gave a tip his demeanor was very harsh and unfriendly.

Breakfast was fresh but the omelet guy was very rude. He kept implying that people were cheap. Although we gave a tip his demeanor was very harsh and unfriendly.

The Hotel Lobby beautiful. Room was super clean and the breakfast delicious. Client services excellent.

The Hotel Lobby beautiful. Room was super clean and the breakfast delicious. Client services excellent.

My check in was at 4pm. I reserved a two bed room. I called the location to let them know I will be checking in late. When I get there at 8pm, I was given a one bed room. When I went back down stairs to the concierge, I told him of the error. He told me that all has left for two bed room was accessible. I told him fine but I was not happy that my room was apparently given away even when I followed the rooms and told them I would be late.

My check in was at 4pm. I reserved a two bed room. I called the location to let them know I will be checking in late. When I get there at 8pm, I was given a one bed room. When I went back down stairs to the concierge, I told him of the error. He told me that all has left for two bed room was accessible. I told him fine but I was not happy that my room was apparently given away even when I followed the rooms and told them I would be late.

Room was clean and the staff was efficient and courteous

Room was clean and the staff was efficient and courteous

Everything was great except it was COLD throughout the hotel common areas!

Everything was great except it was COLD throughout the hotel common areas!

1st room we were given was occupied by another guest. Next room was very dirty. Hair stuck on bathroom walls. Floor and furniture stained and dirty. Shower moldy. Asked for another room and it was just as bad. Hot tub drained and out of order. Was never told at check in. Staff really didn't care.

1st room we were given was occupied by another guest. Next room was very dirty. Hair stuck on bathroom walls. Floor and furniture stained and dirty. Shower moldy. Asked for another room and it was just as bad. Hot tub drained and out of order. Was never told at check in. Staff really didn't care.

The staff was courteous and helpful.

The staff was courteous and helpful.

Breakfast has a lot of options and was filling and tasty. We also enjoyed the included free happy hour drinks! Really made us feel like we were on vacation.

Breakfast has a lot of options and was filling and tasty. We also enjoyed the included free happy hour drinks! Really made us feel like we were on vacation.

When I first pulled up the hotel look so nice but later found out the hotel is going under renovations.The room I was in had a smell and the bathroom was old and rust and scratched furnitures. I dropped our bags and keft but when we returned the room still had an odor. I called the front desk ans spoke to the sweetest lady name Gwen. She was the most uplifting part of my stay was when Ms. Gwen changed our room. The 2nd room after leaving to gather me things from the 1st room I was locked our so Ms. Gwen gave us another room whuch was better. I'm not sure if I will book another reservation there until they complete their renovations to the entire hotel.

When I first pulled up the hotel look so nice but later found out the hotel is going under renovations.The room I was in had a smell and the bathroom was old and rust and scratched furnitures. I dropped our bags and keft but when we returned the room still had an odor. I called the front desk ans spoke to the sweetest lady name Gwen. She was the most uplifting part of my stay was when Ms. Gwen changed our room. The 2nd room after leaving to gather me things from the 1st room I was locked our so Ms. Gwen gave us another room whuch was better. I'm not sure if I will book another reservation there until they complete their renovations to the entire hotel.

Great stay overall

Great stay overall

Good food variety for continental breakfast.

Good food variety for continental breakfast.

Upon turning on the bathroom light in Room 212, I immediately saw roaches. I killed two of them. I did notify the front desk, and the clerk documented the issue and said it would be shared with management. While I appreciate the prompt acknowledgment, roaches are a dealbreaker. Cleanliness and pest control are non-negotiable, regardless of circumstances. The hotel is clearly overdue for renovation, and several other issues compounded the experience: • Loud shower noise that began as soon as the lever was turned on and continued until it was turned off • Worn, tired furniture that needs replacement • An old refrigerator that hummed loudly throughout the stay • Heavily stained carpeting in both rooms, including a large bright red stain in the bedroom • Second-floor common hallway that was visibly dirty, with litter along the path to the ice machine and in need of vacuuming I understand the hotel is in the middle of a major renovation, but renovation does not excuse issues related to cleanliness, hygiene, and guest comfort. Seeing roaches in the room made it impossible to relax or feel comfortable during the stay. I wanted to share this feedback so future guests can make informed decisions and so management understands the urgency of addressing these issues.

Upon turning on the bathroom light in Room 212, I immediately saw roaches. I killed two of them. I did notify the front desk, and the clerk documented the issue and said it would be shared with management. While I appreciate the prompt acknowledgment, roaches are a dealbreaker. Cleanliness and pest control are non-negotiable, regardless of circumstances. The hotel is clearly overdue for renovation, and several other issues compounded the experience: • Loud shower noise that began as soon as the lever was turned on and continued until it was turned off • Worn, tired furniture that needs replacement • An old refrigerator that hummed loudly throughout the stay • Heavily stained carpeting in both rooms, including a large bright red stain in the bedroom • Second-floor common hallway that was visibly dirty, with litter along the path to the ice machine and in need of vacuuming I understand the hotel is in the middle of a major renovation, but renovation does not excuse issues related to cleanliness, hygiene, and guest comfort. Seeing roaches in the room made it impossible to relax or feel comfortable during the stay. I wanted to share this feedback so future guests can make informed decisions and so management understands the urgency of addressing these issues.

the hotel rooms were clean and the bed was comfortable. the staff at dinner and breakfast did a great job and the food was good

the hotel rooms were clean and the bed was comfortable. the staff at dinner and breakfast did a great job and the food was good

Our stay here was wonderful! We had a great time with our family for the holidays. I had booked two rooms and we all enjoyed our time at this hotel.

Our stay here was wonderful! We had a great time with our family for the holidays. I had booked two rooms and we all enjoyed our time at this hotel.

very clean & staff was very nice

very clean & staff was very nice

Everything was good, the room table was sticky. The shower

Everything was good, the room table was sticky. The shower

They are updating rooms, staff was great!!

They are updating rooms, staff was great!!

excellent

excellent

Nice room

Nice room

All good

All good

The whole hotel felt neglected. The food area was not stocked and the breakfast was lacking basic essentials. The hot tub was broken. The pool looked dirty. The rooms were old. The carpet was stained. There were so many ants my daughter ended up with them in her mouth. My mother in laws room smelled like vomit. The front desk did not care about our concerns. It was a horrible experience.

The whole hotel felt neglected. The food area was not stocked and the breakfast was lacking basic essentials. The hot tub was broken. The pool looked dirty. The rooms were old. The carpet was stained. There were so many ants my daughter ended up with them in her mouth. My mother in laws room smelled like vomit. The front desk did not care about our concerns. It was a horrible experience.

Rooms were tired, breakfast bar was bad, lamp light out, balcony door didn’t open, they didn’t bring a crib up I asked for, interior great room was so cold we had to wear jackets!

Rooms were tired, breakfast bar was bad, lamp light out, balcony door didn’t open, they didn’t bring a crib up I asked for, interior great room was so cold we had to wear jackets!

Rooms in very poor condition! We had torn carpet, walls were badly patched, room smelled like mildew, and ants! The furniture and phones had buildup of dust! Staff was not friendly from the front desk to the maid service, to the breakfast attendant! The older gentleman at the omelette station is beyond rude and clearly hates his job! The jacuzzi literally had caution tape surrounding it. We paid nearly $200 per night to stay in a trash hotel with rude service! Never, EVER again! HUGE let down!!

Breakfast the SAME every day for 5 days. I mean, is it difficult to change SOMETHING on a daily basis to make experience better? The AC too cold, freezing in the common breakfast/lobby area… not comfortable. I told the front desk and they say no control on that. Not pleasant. OK stay but can be much better but they seem not to care.

Easy check in. Room ready even though we arrived early. Friendly folks!

Good

N/A

Rooms need a little bit of TLC but in overall everything was good

This is the best hotel in the area hands down. I’ve been to tons of high end hotels but the service and quality of the stay here is unmatched. We stayed for a few days after our wedding. It looks so cool from the interior and free parking too. Will absolutely recommend this and come again some time

Our room smelled like mildew and had what looked like black mold in the shower ceiling.

Line for breakfast to get anything good was always at least 20 people long and very slow. Other options were not very good and extremely limited. Hotel room was never cleaned and I asked for another blanket 4 times and it never came. Won’t be going back to the embassy suites

No blanket on the bed. Called the front desk, housekeeping, and room service, but no answer. Had to go down to the front desk to request a blanket. When it was delivered it looked old and not very clean. Happy hour at the hotel is a nice perk, but you had to stand in line for an hour to get a drink. The bartender left the area three times to get supplies.

Good place to live in

Staff and room were fine. The public commuter train passing at night was not.

Small issue with our room and staff corrected it right away. Great breakfast and service. Clean and updated.

The room had mold in the bathroom and stains on the furniture and carpeting. I have pictures.

Great service great people

I did not like staying with my family at this hotel. Rooms were dirty. The hotel is undergoing renovations. Rooms had ants and all furniture is deteriorated.

great hotel to stay, breakfast is just excellent, all staff are great, rooms clean and spacious.

I loved the staff. They were very accommodating.

Dated rooms, old and smelly carpet, rusted lamps, below expectations for the price

Clean excellent lobby and great room!

I’m a true Embassy Suites fan but this one was a disappointment. The gym looks great on the surface, but most of equipment is broken. The main reason I selected this particular hotel was that the website indicated a shuttle to the beach only to find out that the shuttle hasn’t been operable since Covid. Also, you couldn’t take a bath because the stopper was missing. It was also missing in the sink. The rooms are dated but it appears that room updates are planned for 2026. On a positive note, the staff is awesome and the food was pretty good

Always great to stay

Great suite. My only negative is the poor lighting. I would definitely recommend this place.

I'm a several request for towels and to have my room service, unfortunately I didn't get neither. Other than that everything else was pretty good.

We had to miss breakfast on Saturday. Fishing charter was at 7.

Yes

Whirlpool was broken during peak season.

From the breakfast to the quality of the room to the evening mixer; this hotel was very well designed. Thank you.

My wife have allergy from pets. I told them I do not want pets room , but still they gave me pets room. I believer the room was not clean after previous check out. It was smelling bad. The smell of pets and the pets urination. Thank god, I had only booking for one night. Also rooms are outdate. I will not return.

Great service, breakfast was good and plentiful.

bathroom sink had mold

Amazing staff-very friendly and helpful! ! Fabulous breakfast included.Good central location for Boca Raton. Perfect location for visit to FAU.

Old, dark rooms. Smell of weed filtered into our room in the morning.

Staff and service was good.

Breakfast.. fantastic made to order omelets plus a large variety of other foods and fruit. Excellent stay!!

Loved the reception from 5:30-7 and the breakfast

I'm only here for one night, I will say it's clean and easy to get to. So now the negative the room I am in is incredibly tired and it looks like it was updated in the late 90s. The beds were supposed to be queen sized it's more like a twin. I think the technical term would be a double so it's not even a full. The parking here is atrocious. There were also cars in the parking lot that was smashed windows. I would not stay here again.

Great breakfast

Choosing this Hotel was one of the best choices that I have made during my travel plan. I can say that my trip was a successful package and the way that I was happy and satisfied about everything at the Hotel is part of my success.

Only problem was flying bugs in the room

Old room

The omelette station was excellent. The hot food buffet served cold scrambled eggs and cold pancakes. The fresh fruit was excellent. Not enough carts for luggage. The room was spacious, comfortable and clean.

Nice

The room hd a huge tear in the carpet which exposed floor cement . Lots of mildew stains and poor air quality and circulation

Breakfast excellent

Luis at the front desk - was GREAT!

Staff, with the exception of the food servers, need a heavy dose of customer service lessons. Rudest, most obnoxious, most temperamental staff I've ever met in my life. I will never return to this place or any Embassy Suites for that matter because of my experience here.

Everything has been perfect here!!

Could be more cleaning. Desperately needs an update. Food at the resttaurant is not good at all

It smelled like smoke. The staff was rude and we have stayed there many many times. We actually always use hotels.com but honestly they treat you terribly-gave us a hard time about using their wheel chair - we went there because they gave one but the people aside from a sweet girl at the bar w braids we honestly horrible.

The omelet guys were great

Free drinks and snacks at happy hour were great.

Great rooms, clean and friendly staff

Room was ok but there was one roach found in room

Staff were great and the lobby area was very nice and updated. the rooms were a bit old.

Yes

It was a good stay. Very friendly staff. Room was comfortable. Had to ask for pillows and blanket for pullout bed even though our reservation stated 3 adults in room. It took a long time to get those and there was some confusion about but I think

NA

Great breakfast

This property needs an all over make offer. We had problems getting into our room had to go to reception twice to advise and they looked at us as if we had two heads on. On the third time going down to them they sent a maintenance guy up who had to replace a battery for entrance and he was so rude like it was our fault. Next we get into the room. It smelt so moldy muskie and dirty, like barely cleaned. The bed sheets did not have that fresh smell or feel and the bed was so uncomfortable as well as the well used pillows. Front desk could not help us with this as they were sold out for the UGP event that we too were there to support our family member and I believe we were supposed to of gotten a discount and that was not given either for the stay. I was really shocked to witness these conditions especially in Boca Raton. Now for the bathroom! shower pressure next to none, and the shower tile full of black mold I felt more dirty leaving this hotel than i did arriving to it. Other than this check in staff member was polite, bar tender on duty was very friendly and check out staff member was miserable and not helpful at all when i asked about our discount and hopefully you can fix this for us. Sorry i have to write this review but my oh my i was shocked. Thank you! I will look forward to your follow up.

Quiet, clean.

We like the location of the hotel and the fact that we have more room with this option as opposed to others nearby. That said, the bed is old and saggy, the carpet is old and needs replacing. Fortunately, a total renovation is planned for the next few months - all new carpet, furniture, mattress, etc - so we will likely return after the work has been done.

It is a great property. However, around the outside of the shower needs some attention as well as the carpet in the room. There are a lot of noticeable stain marks.

Hot breakfast with healthy items offered and plenty of breakfast options. Friendly staff and warm welcome. The lighting was very dim so it was darker than usual indoors and in common areas. The pool was clean, but work is currently being done to hot tub and outer pool areas.

Spacious room with a separate bedroom, very attentive staff and so friendly !! Great free breakfast and free drink tickets for happy hour given at check in. Would go back

Hi There! The room I was offered wasn't the greatest. The furniture was rusty and the room was outdated. However, my sister suggests that the sofa bed was comfortable. Thanks!

All staff were helpful and very friendly. Morning breakfast was enjoyable and very pleasant. The only con was the outdated furniture and television. We were not able to watch any streaming services or even hook up a gaming console to the tv in order to do so. Overall I’d rate my stay an 8/10.

The mattress that I was sleeping on was very bad; the middle of the mattress was deep and caused back pain. I asked them to replace it, but that never happened. The lobby and the lounge are and breakfast area were good and acceptable, but the rooms were not good. Old beds and furniture.

Clean , safe , good parking

Nicely maintained and comfortable

Harper staff

A good brief stay. The drink tickets for happy hour are a nice touch! Though the complementary buffet breakfast seemed a little limited with items.

Work on making the carts more accessible, I had to carry 3 large boxes on 2 occasions during my stay. The carts should be returned after use and kept in the lobby for other guests to use when needed. Apparently the guests use the carts and keep them in their rooms and none of the staff members can assist with this. I was disappointed but everything else was fine.

Just fine

All sorts of things in room broken. Maid service was horrible!

Best breakfast ever. Rooms can use a lot of work. The inside of the hotel itself looks great but they need to update rooms.

Also spotted some small cockroaches in a few different locations throughout the property to include inside the room I was staying and on a counter in the breakfast area! Would not stay here again unless some serious renovations take place. And certainly would not recommend the free drinks at happy hour.

Staff was great, breakfast was awesome. Great sta and I would stay again.

Clean room

Staff was very friendly

Great front desk help and service. Real polite and caring. Amazingly fresh breakfast and selection. The room had fleas or bed bugs. Hole in the wall under the thermostat. No handle on the sliding door to the balcony. The AC kept clicking through the night. There was a cigarette burn in one of the chairs provided.

Everyone was great

The rooms are old and outdated.

Breakfast

The staff are the friendliest and more than helpful. I think the AC units can use some tuning, but other than that it’s great place to stay.

Great embassy suites! The vibe at night in the lobby is really cool.

Great room

The customer service was very good and helpful. My A/C filter was too small and made noise throughout the night. The breakfast was amazing especially the omelette bar. I wish there were more food choice for kids for dinner. I would book with you again.

The noise made it hard for a good night sleep

Great experience

Very good

All the staff seems to be nice and welcomes you with a warm greeting.

My stay at this hotel was extremely disappointing and frustrating. I had to switch rooms four times due to serious maintenance and health concerns. The first room had mold on the bathroom ceiling and a broken shower handle.I scraped my foot on broken tiles in that bathroom as well. The 2nd and 3rd rooms also had strong mold aroma and very poor air quality, making them nearly impossible to breathe in upon entering. They hit you hard once entering the room . Each time I was moved, I had to carry all my luggage from floor to floor and back to the lobby—wasting over an hour dealing with these issues. No one should have to go through that during their stay. To make matters worse, in the final room, the guest next door was chain-smoking, and all the smoke came directly into my room. It was disgusting and made it impossible to relax or sleep properly. On top of that, the thermostat kept shutting off and restarting throughout the night, making the room temperature unbearable. This was truly a nightmare of a stay. I do not recommend this hotel to anyone, especially if you have allergies, asthma, or any sensitivity to mold or smoke. The conditions were not only unacceptable—they were a potential health hazard.

It was really good

Disliked: everything in the room including furnitures and plumbing fixtures is dated, worn and should be replaced

Excellent

Everyone is always so kind here. Had a few glitches (like battery dying in my door lock) but staff were always ready and able to quickly fix it.

It is Embassy suites, should I say more

Served its purpose. Good location to FAU

Though the room seemed clean the mold smell was a bit much in the room. I literally only slept there as I was in and out but if I spent more then a sleep I would’ve had to change rooms or leave based on the musty mold smell in the room

I enjoyed the area, and the lobby was nice, but the room was in terrible condition.

The room is spacious, but smelled like dog pee. The balcony had lots of spiders and cobwebs.

The hotel is in horrible shape. There is no maintenance, the room was super dirty. There were bugs in the bed and I was travelling with an infant and you would expect a clean room for the price you pay. Felt like staying in a $50 motel. I will never come back, so disappointed with Embassy Suites as we have stayed in others in the country.

The stay was ok. I love the atmosphere at all ES and this one was no different. The rooms need some brightness, the showers are dated and not that great and worst of all is the mattress. No excuse for this, absolutely horrible beds, its like they went out of their way to make sure the comfort was almost zero in that bed. Shame on ES for this ridiculous level of cheapness. Worst night of sleep in a decade.

Room decor was nice, however, room smelled moldly.

Beautiful location close to beaches

Beautiful hotel and easy, courteous check-in. Unfortunately, room was not so quiet, it sounded like someone was having a party next door

It’s a great place to stay

The breakfast was very good and there were many options available, however, they ran out of fresh eggs three out of the nine days we patronized it. The pool and patio area was very rundown. There were seven visible patches on the pool floor and several tiles missing around the coping. Also mold and mildew all around the patio area and furniture in need of repair. The advertisement for the property boasts of a shuttle to the beach and train station, but when we inquired about this service, we were informed that it was discontinued around a year ago.

Almost no room service .

I like the break

I like this area and place

Great property, phenomenal lobby and breakfast b

Hotel lobby and atrium is beautiful, rooms are in poor condition, but the hotel will undergo renovations this Fall. We booked here because the Embassy offers a really nice breakfast complimentary. However, this stay there was no protein served. Eggs, cold potatoes, pancakes, waffles, bagels, fruit. They do offer an omelet station, however we like to eat and go. No creamer in the dispenser for coffee. Definitely not the breakfast we have enjoyed in the last stays.

Ok

great place to stay near the beach

Great location, very close to the beach which was the reason for our stay. The complimentary drinks was nice

What I liked most about the property was the young lady that checked me in. She was very friendly and informative about the early check-in process. She made me feel welcomed on the property as I waited until my room was available.

The pool was closed i was kinda disappointed

Great breakfast and cocktail hour.

This place is disgusting. The building is crumbling. Elevators didn’t work and kept getting stuck. Water leaking out of the walls. I was attacked by either fleas or bed bugs in the room. This is NOT Hilton quality.

Inviting atmosphere. Liked the setting of the in-house bar which has food options ideal for me meeting a friend and business meeting, Comfortable bed & pillows. Pleasant & helpful staff. Thanks

Tha lady and the men in the reception were very nice

Very nice

Hotel was fine. Check in was fast. Wait time for elevator was long as well as for the breakfast. Paid for room with a balcony and it did have a very small one with a view of the roof

Great location

There were no e yea blankets or pillows in the room for the pullout and it took an hour to get them. Phones did not work. Sent a te t to the number they provided and never got an answer

Thank you for having them!!

Clean and comfortable, staff available and helpful. The breakfast was advertised as a huge bonus, here’s where the problems were. There were lots of choices, everything LOOKED good, but all the food out in trays was cold and the pancakes were cementlike. It was a disappointment. Overall we were comfortable and enjoyed our stay.

Place needs a refresh. Happy Hour and Breakfast are excellent

Wonderful

Friendly staff and great breakfast

The hotel need renovation carpet smells and there are cockroach on the room

Other than needing upgrades was very pleased with service courtesy & amenities

The hotel and two of the front desk were amazing , the rest of the staff was rude and meant

From the moment we walked in my kids said WOW!! This is nice!! It was an easy check in. $50 refundable deposit. Clean rooms. Cleans bathrooms. Great non toxic products to use in the showers. No bad smells in the hallways and the room. Rooms get cold. Beds were very comfortable. Hubby approved-Hubby even wanted to know where the sheets were from. Our king suite was spacious for our family of four. Kids said the pull out couch was fine. Breakfast was great! Each adult is given a breakfast ticket. The cook is super quick on the grill to make eggs your way. There are TOO many options so you definitely will get your belly full and be able to feed the picky eaters! This hotel was overall excellent! From the ambiance to the food to the overall stay! we left feeling like we balled on a budget! Thank you Embassy Suites Boca! My family will be back again!

Nice rooms. Nice staff

Enjoyed our stay friendly and helpful staff.

Room was clean and comfortable and the breakfast was great!!

Ive stayed Embassy Suite prior but stopped a few years back. I love the new design and renovation being done to the hotel. My check in process was good and quick for my partner and myself, went to the room and realize an issue with the tv so maintenance come check and said we would need to get another room because the issue shouldnt be resolve at that time. Got another room which wasnt as nice but didnt compain because i didnt feel like moving ago due to medical issue. Had to call maintenance the next day again because when i took a shower the night prior, the drain was clog and water took long to drain out. We met the hot water turned off in the face wash sink due to it leaking which we found out after turning it back on and getting loud vibration after using so the entire stay we couldnt use hot water in the sink. Housekeeping only came the next day from check in and thats all. I called front desk for new towels and was told someone would bring them up, which never happened. Due to me not feeling to well i just couldnt bother. Breakfast was okay and i only eat there 2 days of my stay because the second day the guy who was making the omelette seems a bit confused and was making mistakes with the order so i just went out and purchase breakfast for the rest of the stay. I will maybe check this hotel back in a few years

I had a roach in my room. I took pictures and recorded. The Hotel is in a really nice on the outside and the main floor area but I'm guessing the room was getting renovated or something but the room was muggy as well. Spoke with the staff to bring to their attention and was only offered Hilton points no mention of reimbursement

I reserved and paid for a king bed when we got there I was told there was no king and the only room available was a double bed. The clerk had no empathy an told me that because we booked through a third party there was nothing she could do. The room smelled terrible. The room was musty, dirty carpet, smelled terrible and it looks so old. The stains on the lamp tells it all.

I like that they offer complimentary breakfast daily. And it’s a full blown buffet option. They also offer complimentary drinks nightly! The rooms are clean and like small apartments.

Clean, pool wasn’t working

I have been a guest at this hotel several times since 1994. I am not sure if they are in the beginning stages of a major renovation or if they just let this once beautiful hotel fall apart. There were hardly any guests staying at the hotel, all of the planters around the perimeter of every floor were empty, the finishes in the rooms were extremely worn and outdated. They advertised a pool and it was closed during our entire stay. They offered points for the equivalent value of our stay that we never received. The breakfast and the cocktail hour were the only things that didn't make this the worst hotel stay I have ever had. I will sadly never go back.

The property was OK - our room required a couple of visits from Engineering - but we loved that it included two rooms as we were there for ten days. The bed could have been firmer. The staff was very good, no complaints there.

Overall, it is a great hotel. It was located close to FAU, which was our purpose for being there, so that was very convenient. A couple of the lights in the room did not work and there was a weird clicking noise that we heard at night. Other than that, their hotel was great. The staff especially the front desk were super friendly.

Loved it I have been her a few times never disappointed

Initial attempt to use room key failed. Returned to front desk and work order immediately went to maintenance who promptly came to room and discovered that lock had dead batteries. Replaced! In room, went to turn on TV but TV not plugged into wall outlet...which was hidden behind large armor. Once again resolved by maintenance. Poor start to our visit...but staff was immediately helpful.

The pool was closed due to repairs and we were not told it was being renovated before our stay so we had to settle for a hot jacuzzi on a hot day were we wanted to enjoy a pool

We absolutely loved the hotel and it's friendly staff! They were super warm and welcoming, especially Luke who's at the reception. My kids and I are planning to pass by in the next few days to say hi and drop off a small thank you gift to the team. We look forward to staying at the hotel again soon!

On our first night, we noticed one roach on the wall. My husband and I didn’t want to overreact—it was just one, so we let it go. However, the following night, I found another inside one of the drawers, and then yet another on the floor, which we had to kill. At that point, I called the front desk to report the issue. They responded promptly and offered to move us to another room, which we appreciated. However, by then the damage was already done. Our kids were scared and couldn’t sleep, worried that something might crawl on them during the night. It was not the peaceful, relaxing experience we had hoped for. The second room was clean, and thankfully we didn’t see any more roaches. Still, the initial experience was disturbing and unacceptable. To make matters worse, we were also unable to use the pool because it was closed on Saturday morning, which was very disappointing for our family. Due to these issues, we are requesting a refund. While there were some positives, the overall experience left us uncomfortable, and unfortunately, we will not be returning.

The suite they gave me had torn up carpet all inside the room as soon as you walk in and online indicated pet friendly hotel but didn't indicate that you had to pay $75.00 extra for your pet. Many upgrades need to be done to improve the environment of the hotel as a whole.

The pool wasn’t open and that was the purpose of the stay hot as it is . Very disappointing

My only suggestion is have better food at Happy hour.

Rooms need serious updates. They’ve updates the lobby and dinning room but I would rather have updated rooms and sleeping quarters than the lobby and dinning area. Please update those 1970’s room.

Perfect. Impressive. Outstanding breakfast experience. Great staff.

Check in woman was wonderful, then the night shift people came and literally ignored us while laughijg watching videos on their phone. The bathroom sink fixture was barely attached and the entire thing moved when turning water on and off. Toilet was clogged when we came. Bathroom outlets didnt work. No bedding in the room for the couch. We went down at 945 to ask for some and was told they will send it up. After an hour still nothing. Then called and they said they have it downstairs if we want to come get it. These were the night shift workers. Again, day shift checkin was fabulous. Wish i could remember her name. Breakfast ran out of items early. No muffins. We were there at 930. Worst embassey suites weve been to.

There were roaches in our room. Not dead ones but lives ones. Seems like it’s an issues as I’m not the only review with that complaint. Other then that the staff was nice and the actual hotel was decent they have to do something about the roaches they are the small little ones too which tells me it’s an infestation.

Wonderful!

This is a great place to stay, with a fantastic support staff.

Thank you

Embassy Suites have always been pretty nice and this one is no exception. However, this property is due for a face-lift. It is quiet and comfortable, though

Hotel was run down.