Woodspring Suites Austin Central

I could see a cockroach in the bathroom

Clean room and clean bathroom. Once air conditioning was lowered I slept through the night.

Better customer service at front desk

We need superior customer service at the front desk. No, hello, thank you or have a nice day. It was mediocre customer service and that is being generous.

Superb

Exceptional

Bed was not comfortable at all

Staff very friendly and helpful. My cards kept having to be reset

The Tv wasn’t working (it was broken) but they didn’t care

The room and towels smelled horrible like a mix of cigarettes and dog urine. Every time we would enter the room I was disgusted. The floors were also sticky. If a hotel allows pets they need to clean better between customers. The location and price were great but I would not recommend.

Room was comfortable and parking was adequate. Hotel was away from several amenities. Restaurants were a couple of miles away. A McDonalds, Bill Millers rest. and Circle K were a 1/4 mile away, but had to loop around the freeway to access it.

Room was comfortable and parking was adequate. Hotel was away from several amenities. Restaurants were a couple of miles away. A McDonalds, Bill Millers rest. and Circle K were a 1/4 mile away, but had to loop around the freeway to access it.

Great location and clean facility. Nothing to complain about

Room was amazing Receptionist was discourteous and did not have a good attitude

Receptionist was discourteous and did not have a good attitude

Love it

Love it

Exceptional

This is a new motel. Rooms are clean. Large frig, stove, and microwave in the room. Coffee downstairs was not very good (powered creamer…) But overall a nice place at a good price.

Each time I have stayed here, it was very clean, quiet, and everyone was friendly and welcoming. I had to change rooms and it was no problem in doing so.

They said my room had been given away even after I had already paid for it and reserved it days before. Was getting another room at another hotel when the guy came to my car 30 mins later saying my room was there after all. Got to my room with no sheets, blankets, soaps, not even the freaking shower curtains were there.

HORRIBLE THEY CANCELED MY STAY AFTER I PAYED BECAUSE THEY OVERBOOKED AND I HAD TO SLEEP IN THE CAR BECAUSE IM FROM OUT OF TOWN. STILL HAVENT RECEIVED REFUND! HISPANIC YOUNG GIRL WAS SO RUDEEEE AND NONCHALANT. DO BETTTTTTERRRRR People were so rude and manager made front desk employees lie about not having rooms

.

Exceptional

Room was clean and ready when I arrived. Staff was friendly and helpful. Easy location for food delivery. Eating utensils were not provided with the food delivery but the staff gave me some. Really helpful

They have very nice and helpful staff

It's good enough for a night and the money. Thanks!

Exceptional

The staff was very unprofessional. The hall way needs to be cleaned more often or regularly .

Location was good The staff was very unprofessional. The hall way needs to be cleaned more often or regularly .

Location No breakfast, you could hear everything happening in the other rooms, the bed was not comfortable enough, and there’s roaches everywhere

Not the best location, service was not very helpful. Also had my room door trying to be opened while I was sleeping, no knock no nothing which happened twice.

The location No one was there to greet us had to wait about maybe 5 to 10 minutes They charge for a 1 extra towel

The location No one was there to greet us had to wait about maybe 5 to 10 minutes They charge for a 1 extra towel

Everything was great except for the staff. The 2 ladies at the front desk were rude to me, an elderly lady, and anyone else who “bothered” them. Glad I booked through hotels.com so I had to deal with them very little because they were just rude and acted like it was an inconvenience to have to do their job.

Exceptional

Poor

Good location and staff. It’s starting to show wear and tear with stains on the floor. Generally clean and comfortable.

Exceptional

Passable

Positives : :::::: Beds comfy , rooms nice, hotel clean , tv’s have good movie channels . Negatives :::::: Traffic nearby constantly and not normally loud day and night, rooms no curtains supper bright in rooms day and night . Customers or employees friends scream loudly and crazily in parking lot area. Very disturbing.

It is a clean place and has a good coffee machine. I thought it was a little expensive for a place that doesn't serve breakfast. One of the receptionists wasn't very polite (the other staff members were kind). We stayed in a room on the first floor. We could hear people walking around in the second floor room several times during the early hours of the morning. And the doors of the neighboring rooms were slamming quite a bit.

It is a clean place and has a good coffee machine. I thought it was a little expensive for a place that doesn't serve breakfast. One of the receptionists wasn't very polite (the other staff members were kind). We stayed in a room on the first floor. We could hear people walking around in the second floor room several times during the early hours of the morning. And the doors of the neighboring rooms were slamming quite a bit.

Positives : :::::: Beds comfy , rooms nice, hotel clean , tv’s have good movie channels . Negatives :::::: Traffic nearby constantly and not normally loud day and night, rooms no curtains supper bright in rooms day and night . Customers or employees friends scream loudly and crazily in parking lot area. Very disturbing.

Exceptional

Exceptional

Very good

No housekeeping until after 14 days, no coffee cups to drink coffee, room is smell not good

It was great but the coffee maker in lobby was broken. They were working on it though. Nice clean newer property. Very quiet. Would definitely stay again.

Wonderful service!

Room was decent but not as clean as it could be. Hair was found in the bathroom. Sent photos to manager but have heard nothing back.

Bad

Nice place, needs blackout curtains because the outside lights are very bright. Needs an ice machine, you have to wait for your ice trays to freeze to have any ice.

Nothing. The smell was so bad. The receptionist is one of the most rude people I have ever met. The sheets are so disgusting, I couldn’t place my stuff in the room and left at the same moment.

Nothing. The smell was so bad. The receptionist is one of the most rude people I have ever met. The sheets are so disgusting, I couldn’t place my stuff in the room and left at the same moment.

My family of 3 checked in, only two towels in the bathroom. Either I pay $5 for the third towel, or I shower return that towel from the 3rd floor. Then I would be given a third towel. I've been a platinum choice Member for years. . NEVER HAVE I EVER

I booked it for 3 nights. It was clean, staff were kind, but amenities were poor (bed was not good enough)

The shower control limits hot water. They don't believe in hand towels because we are staying longer. Parking spaces are all for sub compacts. Smells everywhere. Nice housekeeper and man at front desk. The Rest SKIP!

Location, price, free coffee in lobby, working elevator and a exercise room Smell of cannabis through hallways, garbage in hall, one small bar of soap, one plastic cup, one towel, one small bottle of shampoo and conditioner. Stayed there for three nights and no fresh towels or room service. Garbage started to smell. No iron in room. Had to switch rooms on first arrival due to highly concentrated cleaning smell overpowering first room. Amenities are so low in room that barely enough for 1 person let alone 2. And no room service to get more or fresh towels. Hotel should be called Bare Bones Suites.

It was clean, staff was friendly and helpful. Very quiet for a Friday night and the parking felt safe plenty of lighting.

The Hotel itself is good, but their reservation system is terrible. I had a confirmed booking and had already paid $94.00. but when I arrived, they told me they had no rooms available and would only refund my money'. This situation is known as being 'Walked'. I have more rights than just get my money back. like my taxi from the airport. they should find me a comparable room instead. to make the long story short we did not agree and Ms. Dian is an exemplary employee. provided a decent room accommodated us.

The room was dirty. There were roaches in the kitchen and bathroom. There were no towels to dry off my hands in the bathroom. Asked for some and the receptionist said they didn’t have any.

The rooms are clean I really dont have any bad reviews

It is clisecto where I beex to be earlg in the mornjng Check in tokk very ling becsuse the employee did not know how to use the copy machine with her long fingenails. And getting the luggage cart through the doors was a struggle for a woman traveling alone. And it was very loud from the people just wling in the floor above.

yes the let you have pets

General manager has no customer service skills and needs to learn that you cant act or talk getto to everyone

Noise beds

nothing stood out. Only one set of towels, both nights

I wasn’t aware that they didn’t clean your room, unless you request it. There was one day all I wanted was dry towel but the front desk lady said they were running low so weren’t allowed to give any more out. They also didn’t put a hand towel in my room.

First of all the state never actually occurred there's two different addresses for this property and 8110 and 8103 the staff at the front desk was horrible I took two Hoovers to this facility and would never told that it was the actual place I was supposed to say out I was also then requested to lead a property by Austin Police department based on a disagreement that I had with the front desk staff as well as management banning me for a year based on me paying my $69 and not getting any accommodation that I paid for

Low cost. Good for a bed and shower.

Everything

Everything was good, friendly staff, clean room and free parking yay!

I stayed here on my workdays for about three months, and over that time it really started to feel less like a temporary stop and more like a stable, reliable home base. What stood out immediately was how practical and straightforward everything was. This isn’t a flashy, luxury hotel and it’s not trying to be. It’s designed for people who need a longer-term stay, and it does that very well. The room itself was consistently clean and well-maintained. That was something I appreciated more and more the longer I stayed. Having a space that felt orderly and comfortable after long workdays made a big difference. The setup of the suites is also very functional, with enough room to relax, work, and unwind. Many locations including the one I stayed at offer in-room kitchens with essentials like a fridge, microwave, and cooktop, which is a huge plus when you’re staying long-term and want to save money by not eating out every day. Another highlight of my stay was the staff. Every interaction I had was positive. They were friendly, respectful, and always willing to help when needed. That kind of consistent service really adds to the overall experience, especially when you’re staying somewhere

The facilityh was terrible. We should have had 2 beds and had only one. My son had to sleep on the dirty floor

Nothing Would never stay here again. No utensils and they don’t clean your room until after two weeks . No no no . I rather save all my coins and stay at the residence inn . The girl with the braids at the front desk is sweet though ❤️

Yes it's a really nice

Nothing HORRIBLE! STAY AWAY!

They only had 1 towel in the room and no extra when I asked

Unable to offer service

I liked the location. It was less than five minutes to the family I was visiting. It was also less than fiv e minutes to a grocery store making it easy to get supplies. The young ladies at check-in and out were friendly. Did not like that there were no towels in the hotel room. It was my first stay at an extended stay hotel. Housekeeping services were not explained to me until my second day. Staff was courteous but did not explain.

No ice and we had no towels. They say they were all being washed. Wanted to charge us for extra linen we didn’t even have.

The location was great. Very clean hotel No washcloths. No breakfast. Refrigerator didn’t work. No type of dishes in a room with a kitchenette.

It was fairly new and had a decent gym. There was a lot of weed being smoked. However I didn’t smell it in my room thank God.

Location to downtown Austin Roaches on the property. Lack of resources like Cookware, towels and pillows.

Pluses: Adequate, well-lit parking. Friendly and helpful staff. Good television. Mostly quiet. Luggage trolleys. Spacious, clean, functioning refrigerator/freezer.

There was no laundry service. When we got there, the property had no water and no hot water for hours when we were able to take showers later in the evening there were no towels absolutely no towels. We didn’t even get towels the next day before we left. I would never stay there again.

Incredibly clean, and the staff was 10/10, all the way down to the housekeeper that was wonderful and all smiles. I've been on the road for two weeks, and it was the best stay I've had so far. Thanks everyone.

Easy check-in.

Easy check-in.

Great patience and good staff

Great patience and good staff

Friendly

Friendly

Staff was amazing and the rooms are extremely clean and comfortable.

Staff was amazing and the rooms are extremely clean and comfortable.

Everything was great

Everything was great

Room and amenity upgrades are imperative

Room and amenity upgrades are imperative

Staff is terrible, very unprofessional. The room was infested with roaches. Staff didn't want to swap us to another room.

Staff is terrible, very unprofessional. The room was infested with roaches. Staff didn't want to swap us to another room.

Don’t recommend. Worst place ever.

Don’t recommend. Worst place ever.

The room was very nice with kitchenette but the bed was uncomfortable and the halls were very noisy heard doors open and closing and feet stomping all night

The room was very nice with kitchenette but the bed was uncomfortable and the halls were very noisy heard doors open and closing and feet stomping all night

Yes

Yes

The room was clean.

The room was clean.

this hotel is such a great price for the location, parking was easy and not to mention free! the area felt safe and comfortable. i always expect to have a bad time if hotels don’t have roku, but i was pleasantly surprised with the channels, there was a good chunk of channels that were right up my alley. there’s also a stove top in the rooms that would be super convenient for long stays. my only complaint was the weird smell in the hallways that kind of smelt like dog pee, the room was fine but the hallways had an odor. also if you want to shower i’d bring your own supplies, i only noticed one bottle of shampoo and hand soap. but other than that the ac/heating worked great, and i’d recommend this hotel to anyone who needs a stay in that area.

this hotel is such a great price for the location, parking was easy and not to mention free! the area felt safe and comfortable. i always expect to have a bad time if hotels don’t have roku, but i was pleasantly surprised with the channels, there was a good chunk of channels that were right up my alley. there’s also a stove top in the rooms that would be super convenient for long stays. my only complaint was the weird smell in the hallways that kind of smelt like dog pee, the room was fine but the hallways had an odor. also if you want to shower i’d bring your own supplies, i only noticed one bottle of shampoo and hand soap. but other than that the ac/heating worked great, and i’d recommend this hotel to anyone who needs a stay in that area.

My laundry got stolen out of the laundry room on the afternoon of the 22nd. Within a 2 hour window. Also found a cockroach in the room the morning of the 24th. I documented it with my camera

My laundry got stolen out of the laundry room on the afternoon of the 22nd. Within a 2 hour window. Also found a cockroach in the room the morning of the 24th. I documented it with my camera

Perfect. No problems

Perfect. No problems

Yes

Yes

The staff gave good hospitality. I had an issue with my key to get into my room. They gave me a new room with no hesitation everything was smooth. I highly recommend visiting this place again when I'm in town.

The staff gave good hospitality. I had an issue with my key to get into my room. They gave me a new room with no hesitation everything was smooth. I highly recommend visiting this place again when I'm in town.

Clean and friendly staff.

Clean and friendly staff.

Cheap/clean

Cheap/clean

everything was good

everything was good

Gd

Gd

Everything was as expected except for the non working refrigerator. Overall an excellent value.

Everything was as expected except for the non working refrigerator. Overall an excellent value.

Everything was great. I loved the room, very clean and spacious. Check in was a breeze and I had no issues while staying. Honestly, it's been the best hotel I've stayed in in a while. Thank you for your service.

Everything was great. I loved the room, very clean and spacious. Check in was a breeze and I had no issues while staying. Honestly, it's been the best hotel I've stayed in in a while. Thank you for your service.

Close to the Eagle.

Close to the Eagle.

Had to deep clean our own rooms, they had pet hair, they were short on toiletry, someone stole our groceries, and nothing was done about it, people would listen through the walls, didn’t have any privacy, I watched somebody from another room walk and listen to another persons from the out side of their door, some staff member were cool but others were all in your business, had a verbal disagreement, an they kicked us out with out reimbursing us for the 4 nights we still had left, and I had to move to another location and had to spend money I was saving, as well as stayed at this location for more then a month and never received our money from paying taxes or any type of discounts, and we got kicked out but there’s people that scream in their room and yell all day long and they don’t do anything about it they pick and choose, people need to mind their own business especially when your paying almost a grand for a stay

Had to deep clean our own rooms, they had pet hair, they were short on toiletry, someone stole our groceries, and nothing was done about it, people would listen through the walls, didn’t have any privacy, I watched somebody from another room walk and listen to another persons from the out side of their door, some staff member were cool but others were all in your business, had a verbal disagreement, an they kicked us out with out reimbursing us for the 4 nights we still had left, and I had to move to another location and had to spend money I was saving, as well as stayed at this location for more then a month and never received our money from paying taxes or any type of discounts, and we got kicked out but there’s people that scream in their room and yell all day long and they don’t do anything about it they pick and choose, people need to mind their own business especially when your paying almost a grand for a stay

Friendly staff, good area, pretty clean

Friendly staff, good area, pretty clean

Very good property.

Very good property.

Parking didn’t feel safe

Parking didn’t feel safe

Bathroom - had mold on the bottom of the mirror, mildew smell would appear after a shower and the tub wouldn’t drain correctly. Hotel- smelt like weed and cigarettes in the elevator and on our floor. Also a fried fish or fish smell on the floor. Brought up to the nighttime receptionist asking to move or something to be done about the bug since I have asthma and the smells and mold were effecting already after the first night. Just got brushed off and now i’m fighting a nasty cough from it all.

Bathroom - had mold on the bottom of the mirror, mildew smell would appear after a shower and the tub wouldn’t drain correctly. Hotel- smelt like weed and cigarettes in the elevator and on our floor. Also a fried fish or fish smell on the floor. Brought up to the nighttime receptionist asking to move or something to be done about the bug since I have asthma and the smells and mold were effecting already after the first night. Just got brushed off and now i’m fighting a nasty cough from it all.

I accidentally booked an accessible room. I asked the hotel attendant upon arrival to switch my reservation to a regular room due to the mistake. I've had this happen before where accessible rooms are booked on outside sites and Woodsprings have switched my room no problem without an additional fee. The lady at the desk told me that if I switched there would be a fee because I only paid a room rate of 51.00. The rate I paid was 63.00 room rate plus taxes for 74.00 in total-which I told her. She was unwilling to place me in a regular room even though I told her I would rate and was insistent that I didn't pay enough to be in a regular room. I stay at this hotel at least once a month and the amount I paid on this trip is the same that Ive paid for regular rooms in the past in fact it's a tad bit more. I should have been switched to a regular room without an issue.

I accidentally booked an accessible room. I asked the hotel attendant upon arrival to switch my reservation to a regular room due to the mistake. I've had this happen before where accessible rooms are booked on outside sites and Woodsprings have switched my room no problem without an additional fee. The lady at the desk told me that if I switched there would be a fee because I only paid a room rate of 51.00. The rate I paid was 63.00 room rate plus taxes for 74.00 in total-which I told her. She was unwilling to place me in a regular room even though I told her I would rate and was insistent that I didn't pay enough to be in a regular room. I stay at this hotel at least once a month and the amount I paid on this trip is the same that Ive paid for regular rooms in the past in fact it's a tad bit more. I should have been switched to a regular room without an issue.

it was fine

it was fine

The room was a suite with a kitchen just there was absolutely nothing in the kitchen. No plates or cups or silverware or any kind of cooking equipment. Why have a kitchen if I’d have to bring my own. It isn’t easy to fly with a kitchen things

The room was a suite with a kitchen just there was absolutely nothing in the kitchen. No plates or cups or silverware or any kind of cooking equipment. Why have a kitchen if I’d have to bring my own. It isn’t easy to fly with a kitchen things

Also, they do not provide any "ZERO" hand towels - Crazy!

Also, they do not provide any "ZERO" hand towels - Crazy!

Nice

Nice

Good staff

Good staff

There was an ambulance helping what looked to be a homeless person 3 times in my 3 night stay. Also I got locked out of my room because of a battery issue and it took the front desk person 2.5 hours to get me into my room that had all my stuff in there. The area felt unsafe and just weird vibes all around. I would not ever stay here again.

There was an ambulance helping what looked to be a homeless person 3 times in my 3 night stay. Also I got locked out of my room because of a battery issue and it took the front desk person 2.5 hours to get me into my room that had all my stuff in there. The area felt unsafe and just weird vibes all around. I would not ever stay here again.

I found an orange under the bed; glad it wasn't moldy.

I found an orange under the bed; glad it wasn't moldy.

If it wasn't for Thomas it would have been a complete disaster. I had three different room on a two night stay. First room I was given was a handicap room being that I'm not and it was completely dirty from sheets to bathroom. Look like nobody tried to clean it. Second room tv didn't work. People hanging outside was loud and noisy blasting music all night. Rooms also smelled like mildew. Awful experience!!!!

If it wasn't for Thomas it would have been a complete disaster. I had three different room on a two night stay. First room I was given was a handicap room being that I'm not and it was completely dirty from sheets to bathroom. Look like nobody tried to clean it. Second room tv didn't work. People hanging outside was loud and noisy blasting music all night. Rooms also smelled like mildew. Awful experience!!!!

The room smells bad. Didn’t have a good experience.

The room smells bad. Didn’t have a good experience.

It was alright i would only say I had issue is getting the sink fixed which was broken on arrival, the door knob being fixed which again was broken on arrival and more towels, rags, and a change of sheets. I was told if I wasn't staying for longer than 7 days I couldn't get it changed which I understand but it was still a hindrance.

It was alright i would only say I had issue is getting the sink fixed which was broken on arrival, the door knob being fixed which again was broken on arrival and more towels, rags, and a change of sheets. I was told if I wasn't staying for longer than 7 days I couldn't get it changed which I understand but it was still a hindrance.

Very clean and wonderful staff. I enjoyed my stay and parking was super easy. I could park close to my room and the lot was well lit. I really enjoyed my stay.

Very clean and wonderful staff. I enjoyed my stay and parking was super easy. I could park close to my room and the lot was well lit. I really enjoyed my stay.

Very good value for a hotel in central Austin.

Very good value for a hotel in central Austin.

Tv did not work and front desk did not care to resolve the issue.

Tv did not work and front desk did not care to resolve the issue.

The table in the room is oily and hair in bathtub. I checked-in late and was too tired to complaint. in addition, this hotel scored additional points that Wifi and hair dryer are Not included. I cannot even borrow from front desk. Probably, I cannot take these for granted as these features come standard for most of the hotels. Last but not least, it is very close to highway. It is beyond words to describe how noise it was.

The table in the room is oily and hair in bathtub. I checked-in late and was too tired to complaint. in addition, this hotel scored additional points that Wifi and hair dryer are Not included. I cannot even borrow from front desk. Probably, I cannot take these for granted as these features come standard for most of the hotels. Last but not least, it is very close to highway. It is beyond words to describe how noise it was.

Amazing space

Amazing space

I've never been so angry trying to check in! The front desk person said that the $200 'deposit' for our pet was non-refundable. So, even though their site says $200 deposit and $10 fee for pets, it's actually a $210 fee which is over double the room charge. We left without checking in and found another hotel.

I've never been so angry trying to check in! The front desk person said that the $200 'deposit' for our pet was non-refundable. So, even though their site says $200 deposit and $10 fee for pets, it's actually a $210 fee which is over double the room charge. We left without checking in and found another hotel.

Very nice and quiet area

Very nice and quiet area

Good location

Good location

The water wasn't working today. Need a refund

The water wasn't working today. Need a refund

Nowhere in Expedia website it is mentioned that it is an extended stay property. No hairdryer, no toiletries, no curtain, can't turn off range hood light, you can hear everything from outside. It is deceptive advertising not to mention that it is an extended stay. Not all Suites are extended stay, this one is and it should be clearly mentioned, people like me who wants to stay for a night would not go to this place.

Nowhere in Expedia website it is mentioned that it is an extended stay property. No hairdryer, no toiletries, no curtain, can't turn off range hood light, you can hear everything from outside. It is deceptive advertising not to mention that it is an extended stay. Not all Suites are extended stay, this one is and it should be clearly mentioned, people like me who wants to stay for a night would not go to this place.

Everything was great the only thing wrong is thin pillows but when asked for another pillow i was given another besides that great place

Everything was great the only thing wrong is thin pillows but when asked for another pillow i was given another besides that great place

Bed felt like plastic

Bed felt like plastic

Came to know later that this is not a full service property. You gotta do your own trash drop, changes sheets from the reception, do laundry, etc.

Came to know later that this is not a full service property. You gotta do your own trash drop, changes sheets from the reception, do laundry, etc.

I’ve stayed here a couple times. It’s amazing for the price and good for rest. I normally do 5 stars but docked a star or two because of the weirdness I encountered in getting clean towels and supplies on a 4 night stay. I returned my dirty towels to follow their replacement instructions at 8 am and was told by the manager in a flat tone “we won’t have towels until 4pm.” I then asked about getting them from housekeeping and she said dont take them from the cart” I was like I planned on asking the maid ma’am. I did get them from the maid but felt the interaction with the manager was unnecessarily messy and she could have helped me more as a guest. The rooms air conditioner unit was LOUD and the water pressure on the sink was so low I couldn’t wash my dishes. If you get a good room and

I’ve stayed here a couple times. It’s amazing for the price and good for rest. I normally do 5 stars but docked a star or two because of the weirdness I encountered in getting clean towels and supplies on a 4 night stay. I returned my dirty towels to follow their replacement instructions at 8 am and was told by the manager in a flat tone “we won’t have towels until 4pm.” I then asked about getting them from housekeeping and she said dont take them from the cart” I was like I planned on asking the maid ma’am. I did get them from the maid but felt the interaction with the manager was unnecessarily messy and she could have helped me more as a guest. The rooms air conditioner unit was LOUD and the water pressure on the sink was so low I couldn’t wash my dishes. If you get a good room and

Staff at counter disrespectful

Staff at counter disrespectful

Check in went well because of Terresita night clerk.

Check in went well because of Terresita night clerk.

So many things wrong. It’s Not just a budget conscious hotel. This is absolutely where you’re broke. The primary entrance doors open 1/4 of the way. It was flooded from poor construction and according to staff has been that way since it opened many years ago. No TV remote in the room. But look, laminate floors, clean towels, and hot water. This is a one star hotel.

So many things wrong. It’s Not just a budget conscious hotel. This is absolutely where you’re broke. The primary entrance doors open 1/4 of the way. It was flooded from poor construction and according to staff has been that way since it opened many years ago. No TV remote in the room. But look, laminate floors, clean towels, and hot water. This is a one star hotel.

Love you

Love you

Very nice work place to stay

Very nice work place to stay

Love it here

Love it here

Love it here

Love it here

Love it here

Love it here

Everything was nice and clean. Staff were helpful and friendly. The only I didn’t like was that it did not include a blow dryer but overall I liked it.

Everything was nice and clean. Staff were helpful and friendly. The only I didn’t like was that it did not include a blow dryer but overall I liked it.

Everything was great except the bed frame. It was extremely squeaky.

Everything was great except the bed frame. It was extremely squeaky.

Excellent hotel

Excellent hotel

Excellent service

Excellent service

Lovely

Lovely

The Check in staff between 11Am - 3pm is very very rude and has a very distinct "i don't want to be bother attitude". Avoid Booking. A/C doesnt provide coolneess just hot heat.

The Check in staff between 11Am - 3pm is very very rude and has a very distinct "i don't want to be bother attitude". Avoid Booking. A/C doesnt provide coolneess just hot heat.

W

W

It’s a long term stay hotel. No ice machine, no in room coffee, no continental breakfast. Fitness room is mid. The front desk people were awesome. Had some issues with the tv and they fixed it quickly.

It’s a long term stay hotel. No ice machine, no in room coffee, no continental breakfast. Fitness room is mid. The front desk people were awesome. Had some issues with the tv and they fixed it quickly.

Our room was hot and AC wouldn’t get the room cooler

Our room was hot and AC wouldn’t get the room cooler

Waste of money sitting in a room and can’t get what you payed for. Manager M.I.A

Waste of money sitting in a room and can’t get what you payed for. Manager M.I.A

The cable keeps going out. The property keeps flooding. The beds are very uncomfortable.

Tv is terrible. It’s direct tv and keeps going in and out. The bed is not comfortable at all

Right off 290, easy in and out.

Extremely clean very quiet and comfy beds. My only feedback though is prepare to bring your own kitchen supplies. They provide some at a cost but the room doesn’t even have utensils. Other than that great stay will be coming back

I checked out 3 days early and the woman at the front desk assured me that l could get a refund if I contacted hotels.com. I contacted hotels.com and they could not reach the front desk for days and days. I tried calling the hotel myself for a few days at different times to no answer at all. The general manager even said they would look into it and its about a week later with no response. I stayed for over a week and I saw the hotel lobby flood when it would rain every few says and they use the towels to mop it up and make a barrier instead of just fixing the issue. The hotel front doors dont open all of the way either so that makes it a little hard to use luggage carts. It could be a good spot, but I wouldn’t recommend this hotel to anyone.

Overnight

Property is decent, management needs improvement. Still waiting on management to take care of an issue from 4 months ago. Stayed two nights and didn’t have water the whole stay. Manager said he was working on issuing refunds but never did. Every time I try to reach out he’s never available or always in meetings.

Horrible customer service. Hotel lobby floods each time it rains. The front doors don’t even open up all the way so you can push the luggage cart in/out. They also dodged Hotels.com when they would call for days. I tried calling as well and received no answer any of the times. Paper thin walls. Only stay here if you absolutely have to.

2. Bath towels the size of hand towels! 3. No coffee maker or pressing iron in the rooms 4. No black out curtains. Just a broken blinds. Good luck with getting any sleep. 5. No insulation between walls. Can hear the next door people!

Good

Got the wrong room, reserved two queens and got one double. Bed was uncomfortable, tiny pillows, only two. The girls working at night were great and accommodating. The place was clean, but no amenities. Traveling for a move, we had stayed at a number of hotels that had it all - comfort, full breakfast included, and rates very close to the same.

The room was clean , staff was very helpful and kind , and the stay felt comfy, I would definitely come back .

The rooms were clean, the staff was nice, the parking was free and I felt safe at the property.

Very clean.

Place was nice a clean, but the bed is the worst I have ever slept on! Lumpy and hard with terrible sheets and a plastic mattress protector that was loud and uncomfortable. Would stay again if the change the beds. Had another couple stay in another room and they said the same thing

An opportunity for them is they are always out of towels in the morning and I have to wait typically until after 4 PM if I don’t get my towels the night before.

Works as intended.

Friendly staff and safe and quiet to stay at this hotel

Room itself was ok, a good size with many storage bins, and its kitchen facilities are good, but amenities are minimal, e.g., only two bath towels, no hand towels, only one plastic cup, no in-room coffeemaker or hair dryer, only 4 hangers. Other things in lobby and public restroom were not maintained well. Fitness center had 3 machines, one of which didn't work. Much of this is probably due to the extended stay purpose (like an unfurnished studio), but since they sell it as a hotel, it could be more like one.

Bedding is very uncomfortable,

It is a fairly new property and generally has what I needed.

Clean and safe environments,, great customer service at check in

close near to the venue we were going and and the only negative thing about the hotel is there was no ice machine

The front desk staff is excellent. They made my stay great!

Friendly staff, super easy check in. Allowed me for early check-in so i really did appreciate it.

Very clean, no hair dryer! Just a simple room nothing fancy.

Stayed at this property several times because it’s convenient and the staff is on point. The rooms are always clean and the property is well kept. I will definitely choose this property when I’m in Austin.

Great property and employees. Room was extra clean

Front doors were scraping on the concrete, probably need to be rehung or something. Made it hard for a couple of folks who were in wheelchairs to get in the door.

Front desk/management was amazing! Checkin was easy and quick. We shared great convo and I’ll be back! Awesome property!

Host/owners are horrible. They do not answer the business phones, will not respond to emails with issues/questions, and obviously do not care about patrons who reserve with them. NEVER again! I was warned prior to booking and gave it a chance anyway. I saw the facility, and tried to cancel the reservations for two months. They refused to reply to any requests and quit answering calls to the business phone three weeks prior to check in. Renters beware!

Great

Awesome property. We are not from Austin but felt safe and parking lot is well lit at night. The rooms are clean and smell great. This property looks new. As far as amenities they offer coffee but not decaf. One thing I’d like to change are the beds. I wish beds were king size. Pillows could be a little more firm. But overall we liked this property and the staff are awesome.

Very nice and comfortable hotel. My room was clean and spacious. Additionally there is a wonderful walkway around the entire hotel with several accessible entrances . There are railways the entire length for stability. The management staff are very friendly and helpful and housekeeping staff are always available for any questions.

Ok property but blinds in the room are anything but blackout. There are no automatic doors so coming & going with stuff is an issue.But if those things don’t matter to it’s good place.

No curtains, walls thin, easily hear outside noise especially being next to interstate. AC worked great

Great stay

the property is fairly new, its clean & the staff is very nice... good choice for a quick affordable stay

Friendly staff

Room was nice. Staff was great.

Easy check in and check out, low prices, not paying for fancy things we don’t need or use.

N/a

The employees at this property were very friendly and helpful. The room was super clean and it was equipped with everything I needed. I would definitely stay again.

Wifi wouldnt connect. In an odd area. At toll rd entrance. Car noise. Bad blinds. Most guests seemed like workers.

It was decent, but it would be nice if they at least have a water bottle in the rooms.

I first want to say I am not one to leave reviews but after my 2 night stay here i felt like I needed to say something. The first night the police showed up next to my room because of a domestic disturbance, then the room didn't have any toilet paper and when i called they said they were out in the entire hotel and the lady at the front deck took a roll from an empty room. woke up to take a shower and there was no shampoo nor conditioner, only a bar of soap and mouthwash. The next night i was getting out of my truck and the police showed up again and asked me if i heard any gin shots. When i got to the entrance the lobby was flooded due to the rain and the power was out for 2 hours so i sat in the dark until i fell asleep. It was the worst hotel experience i have had in a long time. I do not recommend going here.

simple, clean, everything we needed with friendly staff

Everything was perfect

Having a really good stay. Still here looking for a house still in Austin and working at my new Job at TESLA.

The entire hotel is clean and the staff is friendly and accommodating.

Brand new. Super friendly. I couldn't believe I found this place. Nothing like it in the area for the price that I could find. Excellent value.

Front desk staff was helpful and friendly. The room had plenty of space to move around in.

Staff was nice. There weren't any complimentary toiletries (soaps/shampoos).

I like how everything is inside the building. It gives a feeling of safety. I also liked the wifi. The wifi was strong enough. The staff was the utmost of helpful. There was nothing I didn't like.

It was a nice environment, clean, and peaceful!

Not worth the price

great

Lost and/or Stolen iPad & iPhone chargers

Best part it was very affordable. Second it was clean and safe there.

Great staff! The bed had bugs. Not sure what type of bugs. I checked out earlier than planned.

No comment

This place had great reviews, I will give that it was clean and everything with the stay was easy. However for how well it was rated I was very underwhelmed, the TV didn't work and also the walls are super thin so if anyone is staying around you, you can hear them.

This was a great place to stay. Very clean, safe, and the staff was very helpful and courteous. Plan on staying here again when I return.

Good stay.

Close by freeway.