Uptown Suites Extended Stay Austin TX – Round Rock

They wouldn’t honor late checkout even though they said it was available at an extra charge, which I was happy to pay. I was called 2 hours before checkout to ensure I leave. Not a great checkout experience.

A lot of tweakers and disability people that complain about everything like it’s some retirement home and the rooms are not clean, and the carpets are nasty

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Overall, the stay was pretty good! We did have an issue with the water getting hot. Also the carpet in our room could have been vacuumed and the carpet in the hallway needs to be cleaned. The one chair for you to sit in was dirty! I would stay there again.

Overall, the stay was pretty good! We did have an issue with the water getting hot. Also the carpet in our room could have been vacuumed and the carpet in the hallway needs to be cleaned. The one chair for you to sit in was dirty! I would stay there again.

The room was very dirty from the towel to the bedsheet. It was very smell. Sofa and chair also was dirty. There’s a lot of stain.

The room was very dirty from the towel to the bedsheet. It was very smell. Sofa and chair also was dirty. There’s a lot of stain.

We arrived at 8:30 pm, to a lobby full of people waiting for a front desk clerk. We waited yet another hour before one showed up, and then just looked at all of us and said ‘Sorry’. Then I was told that even though I had reserved a room with one bed, they only had two-bedded rooms available and they would be putting me in one of those, to which I said was no problem. But then they had the audacity to tell me they would be charging me the difference in price between the two types of rooms!! And said nothing more than ‘talk to the Mgr in the morning’!! Hotel protocol and customer service skills are not at the top of their skills set.

We arrived at 8:30 pm, to a lobby full of people waiting for a front desk clerk. We waited yet another hour before one showed up, and then just looked at all of us and said ‘Sorry’. Then I was told that even though I had reserved a room with one bed, they only had two-bedded rooms available and they would be putting me in one of those, to which I said was no problem. But then they had the audacity to tell me they would be charging me the difference in price between the two types of rooms!! And said nothing more than ‘talk to the Mgr in the morning’!! Hotel protocol and customer service skills are not at the top of their skills set.

Booked late (2 hours after check in) and waited over an hour to actually check in because staff was “on break”

Booked late (2 hours after check in) and waited over an hour to actually check in because staff was “on break”

The app booked me a room when there were no rooms available because the hotel was at 98% capacity. I wasn’t notified about anything so when I. Get there my reservation was canceled because I was a no show and I showed up before midnight which was about an hour and a half after making reservation.. the hotel does their audit at 11:00 pm and not at 12am like it should be done. So the reservation was cancelled and I was still charged the price for the room then had to go find another room to rent and pay for that. Waiting to see if I get refunded the money.lll

The app booked me a room when there were no rooms available because the hotel was at 98% capacity. I wasn’t notified about anything so when I. Get there my reservation was canceled because I was a no show and I showed up before midnight which was about an hour and a half after making reservation.. the hotel does their audit at 11:00 pm and not at 12am like it should be done. So the reservation was cancelled and I was still charged the price for the room then had to go find another room to rent and pay for that. Waiting to see if I get refunded the money.lll

Extremely unfriendly staff

Extremely unfriendly staff

I had out of town family there to check them in at 3pm. There was no staff, no front desk staff. It had a sign that said we’ll be back at 430pm. A young man had to FaceTime someone to walk him through the process.

I had out of town family there to check them in at 3pm. There was no staff, no front desk staff. It had a sign that said we’ll be back at 430pm. A young man had to FaceTime someone to walk him through the process.

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We were not able to check in they did not give us a refund

We were not able to check in they did not give us a refund

it was VERY quite, everything worked perfectly, clean, well managed. I'm very happy with the experience !

it was VERY quite, everything worked perfectly, clean, well managed. I'm very happy with the experience !

This was a great place to stay !!! Clean quiet and very easy. Check in ! Staff was wonderful!!! Will be back if we come back !!!!

This was a great place to stay !!! Clean quiet and very easy. Check in ! Staff was wonderful!!! Will be back if we come back !!!!

Stay was overall good, very quiet, very convenient to most everything such as stores, restaurants ,shopping convenience stores etc.. I would definitely stay here again

Stay was overall good, very quiet, very convenient to most everything such as stores, restaurants ,shopping convenience stores etc.. I would definitely stay here again

Terrible hotel. Avoid.

Terrible hotel. Avoid.

It was a great stay, clean, convenient and quiet. I would definitely stay here again!

It was a great stay, clean, convenient and quiet. I would definitely stay here again!

Over an hour to check in. Reservation messed up. Room smelled, brought it to attention at front desk had to get room spray from front desk. Other issues with incompetent staff. Bedding smelled

Over an hour to check in. Reservation messed up. Room smelled, brought it to attention at front desk had to get room spray from front desk. Other issues with incompetent staff. Bedding smelled

Best hotel ive stayed at! Clean, service was lovely, everyone respectful. And price cant be beat. Best beds too! Deaf friendly rooms

Best hotel ive stayed at! Clean, service was lovely, everyone respectful. And price cant be beat. Best beds too! Deaf friendly rooms

Clean and very good customers services

Clean and very good customers services

There were no dishes, silverware or cookware in the kitchen. I specifically booked the efficiency knowing I'd be in town for 2 weeks, and did not want to eat out the entire time. It did not need to be fully stocked, but something would have been nice. If I had known this was not offered, I would have chosen another hotel. Otherwise it was clean & comfortable, and the staff was friendly.

There were no dishes, silverware or cookware in the kitchen. I specifically booked the efficiency knowing I'd be in town for 2 weeks, and did not want to eat out the entire time. It did not need to be fully stocked, but something would have been nice. If I had known this was not offered, I would have chosen another hotel. Otherwise it was clean & comfortable, and the staff was friendly.

Great place to stay if you are there for a long period of time or work wise. Very convenient the staff is super friendly and helpful.

Great place to stay if you are there for a long period of time or work wise. Very convenient the staff is super friendly and helpful.

Dmar was excellent! He was friendly, happy, helpful and so funny. He made us feel welcome from the moment we walked in the front entrance until we left a week later. The room was no frills but very clean, we couldn't hear our neighbbors at all. Lyft service was available so we could go out at night and have fun without worrying about driving. We had a great trip, and having a comfortable safe home base was a huge part of that. Thank you Extended stay and front counter staff Dmar!

Dmar was excellent! He was friendly, happy, helpful and so funny. He made us feel welcome from the moment we walked in the front entrance until we left a week later. The room was no frills but very clean, we couldn't hear our neighbbors at all. Lyft service was available so we could go out at night and have fun without worrying about driving. We had a great trip, and having a comfortable safe home base was a huge part of that. Thank you Extended stay and front counter staff Dmar!

Affordable stay with very helpful staff!

Affordable stay with very helpful staff!

Great stay, great place

Great stay, great place

But the internet is great. Room is nice, clean, and comfortable. Great stay and id stay again.

But the internet is great. Room is nice, clean, and comfortable. Great stay and id stay again.

Nice extended stay room with mini kitchen. Right next to i35 so convenient to lots of places. Good value with no frills.

Nice extended stay room with mini kitchen. Right next to i35 so convenient to lots of places. Good value with no frills.

Nice exercise room, and the room was quite and cool.

Nice exercise room, and the room was quite and cool.

good service

good service

Well maintained. Excellent value for money

Well maintained. Excellent value for money

Place was clean and good. There was a lot of noise from upstairs and outside even after quiet time told

Place was clean and good. There was a lot of noise from upstairs and outside even after quiet time told

Great place

Great place

ABSOLUTELY LOVE THIS PLACE! I moved to Austin and booked for airbnb before my move in day. My airbnb was extremely dirty and I couldn't stay there. So I immediately booked this place to stay in and I felt right at home. It extremely clean, homely, and the environment is safe.The customer service was excellent

ABSOLUTELY LOVE THIS PLACE! I moved to Austin and booked for airbnb before my move in day. My airbnb was extremely dirty and I couldn't stay there. So I immediately booked this place to stay in and I felt right at home. It extremely clean, homely, and the environment is safe.The customer service was excellent

Overall, the room was very clean, comfortable and quiet. While housekeeping didn't come every day (which seems to be common during Covid), I was able to get extra towels very easily. In fact, the staff was exceptional. They were always available and addressed all of my questions/concerns satisfactorily and quickly. I really enjoyed my stay at Uptown and would definitely stay there again! The value for the money was outstanding imo. Thanks!

Overall, the room was very clean, comfortable and quiet. While housekeeping didn't come every day (which seems to be common during Covid), I was able to get extra towels very easily. In fact, the staff was exceptional. They were always available and addressed all of my questions/concerns satisfactorily and quickly. I really enjoyed my stay at Uptown and would definitely stay there again! The value for the money was outstanding imo. Thanks!

Good location,easy to access freeway and close to stores/restaurants in the area.Quiet setting.

Good location,easy to access freeway and close to stores/restaurants in the area.Quiet setting.

The staff was excellent and helpful. The location was perfect.

The staff was excellent and helpful. The location was perfect.

Though I had a confirmed reservation for one week that I had made at 7 p.m., they had no room for me when I arrived at 10 p.m. Having seen nothing but the lobby, I have no further comments about Uptown Suites Austin - Round Rock. My take-away from this experience is that confirmed reservations aren't actually confirmed. Beware!

Though I had a confirmed reservation for one week that I had made at 7 p.m., they had no room for me when I arrived at 10 p.m. Having seen nothing but the lobby, I have no further comments about Uptown Suites Austin - Round Rock. My take-away from this experience is that confirmed reservations aren't actually confirmed. Beware!

I booked a last min deal around 12 am and i read in the conditons that it was 12am expired for free cancelation. I called the hotel immediately. The cust service was closed. I had to search for a local number. On google got another cs number when i called. Searched more online and finally found a direct number to front desk. Gentleman told me it was full and they would not be able to offer a room. All rooms are occupied.

I booked a last min deal around 12 am and i read in the conditons that it was 12am expired for free cancelation. I called the hotel immediately. The cust service was closed. I had to search for a local number. On google got another cs number when i called. Searched more online and finally found a direct number to front desk. Gentleman told me it was full and they would not be able to offer a room. All rooms are occupied.

Didn't stay here. Made a reservation online and then when I arrived I was told the reservation was cancelled and there wasn't a clean room for me due to lack of houskeeping staff. I would have appreciated ANY sort of notification before I bundled my babies up to travel across town on icy roads to be able to stay in a place with heat.

Didn't stay here. Made a reservation online and then when I arrived I was told the reservation was cancelled and there wasn't a clean room for me due to lack of houskeeping staff. I would have appreciated ANY sort of notification before I bundled my babies up to travel across town on icy roads to be able to stay in a place with heat.

Loved the style of the rooms. Very comfortable and clean. Close to the freeway

Loved the style of the rooms. Very comfortable and clean. Close to the freeway

Everything was great except I didn’t have small nor medium towels and I was told I had to sign a 30 day intent to stay even tho I reserved my room for only 1 night. I went to check in and was I had to sign that 30 day intent to stay to get my room after driving up to Austin. I was asking a lot of questions because I didn’t have to sign that when I stayed the previous weekend’nn

Everything was great except I didn’t have small nor medium towels and I was told I had to sign a 30 day intent to stay even tho I reserved my room for only 1 night. I went to check in and was I had to sign that 30 day intent to stay to get my room after driving up to Austin. I was asking a lot of questions because I didn’t have to sign that when I stayed the previous weekend’nn

Very nice new property. Staff was friendly and helpful.

Very nice new property. Staff was friendly and helpful.

Everything was pretty much ok. Only thing was they did some ac cleaning while I was sleep and that kind of disrupted my sleep after a long night out.

Everything was pretty much ok. Only thing was they did some ac cleaning while I was sleep and that kind of disrupted my sleep after a long night out.

pleasant conditions were as advertised

pleasant conditions were as advertised

Bedding seemed partly old/shabby. Curtain not opening fully, stuck half way.

Bedding seemed partly old/shabby. Curtain not opening fully, stuck half way.

felt safe, clean, quiet. Very helpful staff. Outdoor lighting was wonderful.

felt safe, clean, quiet. Very helpful staff. Outdoor lighting was wonderful.

The property was very modern, the rooms were aesthetically pleasing and I loved the proximity to other areas/locations.

The property was very modern, the rooms were aesthetically pleasing and I loved the proximity to other areas/locations.

The good quality of this property compared to the price paid for it. Excellent location with everything close.

The good quality of this property compared to the price paid for it. Excellent location with everything close.

Newer hotel so basically clean. Corners in hallway and elevator needs cleaning.no breakfast nor daily house cleaning but we knew that. Pleasant stay.

Newer hotel so basically clean. Corners in hallway and elevator needs cleaning.no breakfast nor daily house cleaning but we knew that. Pleasant stay.

It was a very nice hotel. Only complaint was room wasn’t cleaned.

It was a very nice hotel. Only complaint was room wasn’t cleaned.

It was different with a little kitchen added to the room

It was different with a little kitchen added to the room

We needed a place to spend the night for 4 adults, which can be tricky for those who don't enjoy sharing beds. I booked this room specifically because of the couch shown in the picture, and thank goodness the room was exactly as pictured! All components worked well, and since we were located at the far end of the hallway, there was easy and secure access from that end, so we didn't have to go through the front desk each and every time. Staff were friendly and helpful, and I was charged the exact amount provided through Expedia.

We needed a place to spend the night for 4 adults, which can be tricky for those who don't enjoy sharing beds. I booked this room specifically because of the couch shown in the picture, and thank goodness the room was exactly as pictured! All components worked well, and since we were located at the far end of the hallway, there was easy and secure access from that end, so we didn't have to go through the front desk each and every time. Staff were friendly and helpful, and I was charged the exact amount provided through Expedia.

Good place staff helpful nice play to stay very clean

Good place staff helpful nice play to stay very clean

Very comfortable clean and fast wifi. I only wish the bed was slightly bigger.

Very comfortable clean and fast wifi. I only wish the bed was slightly bigger.

I didn't get to stay. We hadn't checked in yet, and they called during dinner to say they were overbooked and didn't have a room for us. And they blamed it on hotels.com. If I had shown up right at 3:00, would I have had a room? They didn't call until after 6:00 to tell me I didn't have a room.

I didn't get to stay. We hadn't checked in yet, and they called during dinner to say they were overbooked and didn't have a room for us. And they blamed it on hotels.com. If I had shown up right at 3:00, would I have had a room? They didn't call until after 6:00 to tell me I didn't have a room.

We had a reservation, however, the hotel decided to just give the room to someone else. When we called on our way to the hotel to check in, they came with an excuse that Expedia was double-booking. I don't believe that for a second. The worst experience we have ever had. We were left without the room and the night was falling. And we could not find another room in the area...horrible.

We had a reservation, however, the hotel decided to just give the room to someone else. When we called on our way to the hotel to check in, they came with an excuse that Expedia was double-booking. I don't believe that for a second. The worst experience we have ever had. We were left without the room and the night was falling. And we could not find another room in the area...horrible.

I like having the full size refrigerator, as well as the cooktop. My stay was mostly quiet (except for the last night). For the price, this suited my needs.

I like having the full size refrigerator, as well as the cooktop. My stay was mostly quiet (except for the last night). For the price, this suited my needs.

Stole money off my card I barely used the room. I’m going back up there today

Stole money off my card I barely used the room. I’m going back up there today

Enjoyed the stay. Clean. Wish they had some utensil I could borrow. Rest all great

Enjoyed the stay. Clean. Wish they had some utensil I could borrow. Rest all great

The property was great but the staff don’t seem about any customer service

The property was great but the staff don’t seem about any customer service

I loved the way the room was set up. And I like how clean the room was .

I loved the way the room was set up. And I like how clean the room was .

This hotel exceeded all expectations. The room is beautiful and relaxing and good for doing work. The amenities such as the gym are some of the best I’ve seen even from “better” chains. The staff is also some of the best hospitality I’ve encountered. I give this property 5+ stars.

This hotel exceeded all expectations. The room is beautiful and relaxing and good for doing work. The amenities such as the gym are some of the best I’ve seen even from “better” chains. The staff is also some of the best hospitality I’ve encountered. I give this property 5+ stars.

The pros are this place is new, clean, and has nice looking furniture and a mini-kitchen. And it’s quite inexpensive for what it offers. The cons: Internet sucks. This place advertises as having “really fast internet.” I ran a speed test one evening on my phone and got under 2 Mb/s download. So web browsing wasn’t too bad but certain sites did take a while to load. The really annoying part is that they have a semi-Smart TV but because the internet is slow, streaming video would constantly buffer. Not a big deal if you are there for a night and not going to use the tv, but I was there for a week and this was a big letdown. Second, the bed had a white blanket that shed everywhere. On my clothes and all over the room. I could not leave the room without spending a few minutes with a lint roller that I had to buy to get the white lint off my clothes. Third, the bed came with two incredibly small pillows! I’ve never seen pillows so small that weren’t just for decoration. Lastly, I was on the first floor which I requested to make loading/unloading easier. All throughout the week it sounded like someone from above was stomping all over their floor. It was very loud and annoying to hear late at night or early in the morning. For $50/night taxes this place is better than other I’ve stayed at.

The pros are this place is new, clean, and has nice looking furniture and a mini-kitchen. And it’s quite inexpensive for what it offers. The cons: Internet sucks. This place advertises as having “really fast internet.” I ran a speed test one evening on my phone and got under 2 Mb/s download. So web browsing wasn’t too bad but certain sites did take a while to load. The really annoying part is that they have a semi-Smart TV but because the internet is slow, streaming video would constantly buffer. Not a big deal if you are there for a night and not going to use the tv, but I was there for a week and this was a big letdown. Second, the bed had a white blanket that shed everywhere. On my clothes and all over the room. I could not leave the room without spending a few minutes with a lint roller that I had to buy to get the white lint off my clothes. Third, the bed came with two incredibly small pillows! I’ve never seen pillows so small that weren’t just for decoration. Lastly, I was on the first floor which I requested to make loading/unloading easier. All throughout the week it sounded like someone from above was stomping all over their floor. It was very loud and annoying to hear late at night or early in the morning. For $50/night taxes this place is better than other I’ve stayed at.

So Fresh!! Clean ,nice property!! Austin is just Fabulous what else can I say!!!!!!

So Fresh!! Clean ,nice property!! Austin is just Fabulous what else can I say!!!!!!

Was in town for my neices funeral who committed suicide. I made a mistake with my online reservations and the manager Christina refused to even get on the phone to help me. While Stephanie being her puppet also refused to help. Then, I called corporate, who also refused to help.

Was in town for my neices funeral who committed suicide. I made a mistake with my online reservations and the manager Christina refused to even get on the phone to help me. While Stephanie being her puppet also refused to help. Then, I called corporate, who also refused to help.

Nice room, clean rooms and good reception.

Nice room, clean rooms and good reception.

The hotel was clean and looked brand new on August 2019. The laundry room had plenty of washer and dryers that ran off credit cards and detergent was available in the vending machine. The room had a full size refrigerator with freezer and a Kurig coffee maker. There was no breakfast buffet but McDonalds is in the same parking lot if you want to eat breakfast.

The hotel was clean and looked brand new on August 2019. The laundry room had plenty of washer and dryers that ran off credit cards and detergent was available in the vending machine. The room had a full size refrigerator with freezer and a Kurig coffee maker. There was no breakfast buffet but McDonalds is in the same parking lot if you want to eat breakfast.

Had to call a couple of times due to noise from upstairs room.

Had to call a couple of times due to noise from upstairs room.

Amazing place to lay down. Way more than I expected for the price. I'll be back soon.

Amazing place to lay down. Way more than I expected for the price. I'll be back soon.

Had a lot of difficulty hooking up to internet. Vending machines took my money and the clerk seemed less than interested in helping me with that.

Had a lot of difficulty hooking up to internet. Vending machines took my money and the clerk seemed less than interested in helping me with that.

Rates were very good.

Rates were very good.

It was nice

It was nice

Will go back again this place is awesome. Good job guys.

Will go back again this place is awesome. Good job guys.

Fantastic customer service and the room was very clean!

Fantastic customer service and the room was very clean!

Stay was great. Room had a great layout and closets were big. Things were clean and highway easy to access.

Stay was great. Room had a great layout and closets were big. Things were clean and highway easy to access.

Love the use of color in this hotel, very aesthetically pleasing. The staff was friendly and check in was quick

Will stay again! This is one of the best hotels that I've stay in North Austin!

I always stay at one of these hotels when I come to Austin. It’s just so amazing

Easy access to North Austin and highway. Basic accommodations. Clean.

Everything was amazing, I can't complain about it,

Didn't like no breakfast.

Great stay. Super comfortable, friendly staff, and a reasonable distance from downtown Austin.

The amenities were all on the first floor, while we were on the fourth floor. Although I ended up with room that cost more, but still puzzled why the room I originally booked wasn't available.