Sonesta ES Suites Austin The Domain Area

Friendly staff and breakfast was amazing.

The facility was great, but the elevator was broken. I had to relocate to another hotel because my elderly mother could not go up and down the stairs to the fourth floor. It was inconvenient to have to find another hotel, but the staff was excellent at refunding my money so I could do so.

Staff are so nice and accommodating. Always love staying at this property when visiting our daughter in Austin. Thank you!!

The staff here are very friendly and professional. Great people that make you feel welcome. My bed and bathroom were clean with no issues. However, the carpet in the room was very dirty. My socks literallly went from white to dirt as soon as I walked around. Note to owners, pay for carpet shampooing. Vacumes only help so much. It is time. Your employees are great. I am sure they would appreciate that too...

The staff was amazing! Elevator wasn’t working but it was a good workout

Good

I’ve been there twice in 2 months and the elevator does not work

Great breakfast wonderful customer service very accommodating.

Elevator so slow

Elevator so slow

The staff was extremely helpful!

Exceptional

Check out time was too early

Check out time was too early

The location is not too far from downtown and is in a nice calm area The mattress was so bad. Me and my boyfriend woke up with very bad lower back pain. You can hear everything from the neighbors above, every time someone walk or do something you will hear it.

The location is not too far from downtown and is in a nice calm area The mattress was so bad. Me and my boyfriend woke up with very bad lower back pain. You can hear everything from the neighbors above, every time someone walk or do something you will hear it.

Superb

Front desk person Edgar was great ?

Superb

Front desk person Edgar was great

The location is good The hotel “doesn’t “ communicate through booking, there’s someone else handling their message system and apparently they have no idea who it is, So make sure to call and confirm that you’re request is actually taken care of. Also, The elevator didn’t work so we were forced to take a different room then what we booked… The room had long term spider webs, dirty carpets and smell was not the best, we requested more pillows for the pull out couch- and were told they don’t have any… Cheap hotel, not if you’re looking for a vacation to enjoy, more for work purposes!

The staff were incredibly helpful, the majority of the hotel (room, common areas, outdoors) were clean or regularly tended to, and the suite was perfect & spacious for our family of three. Only downside was the elevator wasn’t working and we had luggage, but the staff made very agreeable efforts to mitigate that, including early check in and assistance carrying items to the room.

Easy m, good stay

The breakfast was fantastic

The breakfast was fantastic

Overall, good experience good price good place I would recommend and I would stay there again.

The room was spacious, clean and comfortable! The staff were friendly and the breakfast was good! The elevator didn’t work during my stay and the AC at my room was intermittent and a bit noisy; it went on and off all night long.

Everything

The room was spacious, clean and comfortable! The staff were friendly and the breakfast was good! The elevator didn’t work during my stay and the AC at my room was intermittent and a bit noisy; it went on and off all night long.

Superb

Breakfast was outstanding. Fresh fruit, hot food freshly made, delicious! I was impressed they welcomed pets in this beautiful place. Staff so professional and friendly!

Good location, spacious rooms, well priced. Elevator wasn't functioning during my entire visit. Bathroom flooded on my last day. No quick fix or offer of compensation.

I was moved to 3 different rooms in 3 days. 1st room - AC unit was so loud it sounded like a helicopter landing in my room. So we moved. 2nd room, came back from my daughters graduation and could not get in my room and we refused to go back down 4 flights of stairs bc the elevator was out, so maid let us in. I go to the bathroom to realize my entire shower was taken apart while we were gone and there was no water. Turns out they had to turn off the water due to a leak. Anyway I tried to call down to find out what was going on, only to realize the phone doesn’t work. Then they attempted to move me back in the room I originally left bc of the noise. So then we were moved to the 3rd room ALL THE WAY to the other end of the hall and so I had to repack everything AGAIN to move. Staff was nice enough, but there was no partial refund or anything given for any inconveniences.

They very friendly!

Had a great stay at Sonesta. Staff were great. Only thing was the elevator was broken. Had to carry luggage up to 3rd floor

Clean and affordable.

Elevator didn’t work and we were on the 4th floor

Exceptional staff. Great room. Provided a downstairs room and upgraded us. Not one complaint. Na

Exceptional staff. Great room. Provided a downstairs room and upgraded us. Not one complaint. Na

Nice breakfast, big rooms Elevator didn’t work and we were on the 4th floor

Please steer clear of this property. You get what you pay for. No working elevator and rooms that were not tidy. Staff tried to be accommodating with a second room on the first level. Shower was still dirty with hair bands and hair. Tried to check out one hr later due to flight issues and mobility issues. They told me they had other guests checking in they needed to accommodate. Lastly, there were maintenance materials left in all around the hotel. The breakfast looked good and the coffee was good. The breakfast prep staff were very nice.

The breakfast and how clean the room was There wasn’t anything I didn’t like.

The breakfast and how clean the room was There wasn’t anything I didn’t like.

Breakfast included, staff, and room. Someone knock at my door saying that forgot something. No security to non guest enter at the property.

Superb

Location They need to fix elevator and improve their housekeeping. They cannot enforce their own rule once a week which is unhealthy practice. Family was disappointed.

Location They need to fix elevator and improve their housekeeping. They cannot enforce their own rule once a week which is unhealthy practice. Family was disappointed.

Stairs up to room. Also AC was cold but wouldn’t stay on long so room would get very Hot. Definitely take a fan if you get hot easily

The rooms were renovated, the staff is very friendly - specially Sam, the location is convenient - close to The Domain and prices are very competitive. The elevator has been out of service for a couple weeks, but I got a ground floor room. I had an issue with cleaning, but the front office attendant managed it very well.

The rooms were renovated, the staff is very friendly - specially Sam, the location is convenient - close to The Domain and prices are very competitive. The elevator has been out of service for a couple weeks, but I got a ground floor room. I had an issue with cleaning, but the front office attendant managed it very well.

Elevators not working, but room seemed very nice at first. I did find dirty underwear in the bathroom so I don’t think it was cleaned very well.

Exceptional

The room was spacious & clean ! The view was great ! Breakfast was delicious!!! Elevator didnt work

The room was spacious & clean ! The view was great ! Breakfast was delicious!!! Elevator didnt work

Bad

Excellent customer service, front desk, kitchen and housekeeping staff, very friendly, nice and polite. Great room, super clean and everything works. Not a thing.

Spacious bright room with very comfortable bed fitted with crisp linens. Kitchen adequately fitted out and even with new soap and sponge. Seating areas and patio very pleasant with huge windows looking out to pool . Breakfast mostly not our taste but probably good for most. Have booked this hotel several times and probably will any time visiting Austin . Awesome location - very central yet set in the trees.

We want to explicity the kind and highly supportive and always very friendly staffmember.

breakfast was definitely and asset

Clean rooms good breakfast.

The stay was comfortable even with the elevator being broken. My only concern was the lighting in the back parking lot.

Sam at the front was cool and helpful Elevator broken, normal inconvenience but I arrive at 6 PM and check in is at 4PM and room still isn’t ready, that’s crazy.

The aww

Elevator was broken. Nowhere to park. Constant noise from floor above. I will not be returning!

Area Elevator don't work and hadn't worked for weeks and of course they didn't inform me until I get there and then put me on the 4th floor.taking stairs every trip was horrible.nice and convenient area tho

Great location! Literally 5 minutes from everything! I was very impressed. I didn’t like that the elevator was down, but other than that everything was great

Only downside was elevator was out of service

Great

It was a quick overnight stay. The room was spacious and clean with everything needed. Only drawback was the elevator was out of service during my stay. Staff was friendly and responsive. Would stay again

Elevator was broken

Elevators dont work

When I arrived the staff was rude I was told 2 pm check in and was pushed back to 4pm which had my inconvenienced, the room was okay but there were bugs (roaches).

Everything was great minus the elevator being broken. The laundry facilities also didn’t work as needed clothes were soaking wet after wash & dryer took a few times do fully dry clothes.

Clean and spacious Having to pay to park.

We loved staying at the Sonesta. Friendly staff, excellent location and everything we needed in the room.

Location Elevator was broken and no bar/pool

Excellent room! Nice kitchen and both the couch and the bed were very comfortable! Check in was easy! Very nice people working there!

Same as previous review

Carpet in the room

Great location for my business trip. Breakfast is very good. Housekeeping cleaned my room on a daily basis.

Great hotel, very clean and comfortable. Would recommend.

Elevator not worming

Great location by a Target. Everything is reasonably close distance of travel. The renovations are clear and it looks wonderful, bed is comfy and the room was cozy to stay in. Seems like the people who stayed in the room before us may have damaged the room a bit, but i reported it. $75 dollars for a pet deposit is kinda steep but it seems the norm these days.

Clean room Elevator down, first room was not clean out but was giving to new customers. Staff offer for bell service, yet we carry almost everything.

It met my needs easily.

Great location for shopping & dinning. Clean nice rooms with refrigerator, microwave, and stove to cook.

Excellent value, location, and staff. Worth returning for work and extended stays in NW Austin.

yes

everything was great !

The elevator was out of service and they take $100 deposit for 5-7 days for incidentals. Nice hotels don't take that much and take that long to return it.?

Clean room, very kind staff

Although the issue was resolved by front desk, its hard to not comment on it. Initially, we booked for a queen studio and were at first impressed with the hotel. Upon very little inspection, meaning- being more aware of surroundings- there were at minimum 5 dead roaches located throughout the room. Simply plain as day out in the open. Imagine the ones we would have found if we attempted to look for them. One near the stove, three spread across the floors, one located slightly under the bed, and one in the bathroom. The front desk upon notice did upgrade our room and offer a fresh pair of sheets as compensation. But the room differences were clear as day. The new room smelled more fresh, lacked roaches on genuine inspection, and for the most part was satisfactory. The previous roach room- did not smell as freshly cleaned. Definitely satisfied with staff, the elevator was out of service at the time- amenities looked well kept and breakfast was fairly good and offered variety each day.

Location, staff was good. Staffer named Rax, was excellent. Elevator was out, staying on 3rd floor.

Spacious rooms with a nice kitchen. Good breakfast and gym. Great location for a long stay, close to stores and the domain. Friendly staff!

Elevator broken. 6 weeks to finish

I enjoyed my stay as the hotel was pet friendly and I had my Cavapoo with me. My only disappointment was the fact that the elevator was not working.

Room was nice, spacious and with good kitchen. Breakfast was good. Had variety, something for everyone.

They do not have a working elevator and the building has 4 floors.

First, the hotel does not provide cleaning service proactively. During my entire stay, I barely received any housekeeping service（ I know they say will do it every 7 days , but still quite different from other ) The front desk staff were generally okay in terms of attitude. However, the noise level in the hotel was very poor. I could hear frequent dog barking from the hallway, which made it difficult to rest. Another unpleasant experience was that I was woken up by a phone call from the front desk in the afternoon. They told me that a guest downstairs had complained about noise, saying I was jumping in my room. In reality, I was asleep at that time. This suggests that the staff did not verify the situation themselves and simply relied on the complaint without checking. Overall, I would not recommend this hotel.

Nice room and area

That I was able to cancel for free The elevators were out and I had a guest who isn’t able to climb 3/4 floors of stairs. Not good.

Check-in was very easy, staff was friendly. Room was fairly clean. Location was ideal for what we had planned. The included-breakfast had great selection! The elevator was down and there were signs that stated, but we were not told at check-in directly. We were told we were able to get a 2nd floor room, which the staff member was very eager about, I didn't understand why until we tried to go up the elevator with the suitcase dolly. That's when it clicked that the elevators were down and why he was eager to advise he got us a room on the second floor. So this was a negative/turned positive for us. The room was also right at the stairwell, so carrying our luggage up the stairs was not as bad as it could've been. We book a queen suite that included the bedroom in a separate room so that our daughter could enjoy the tv during downtime, and we still had one in the room. This was great, except that every time she'd change the channel in the living room, it would change ours in the separate bedroom. I think this was because both tvs were installed on the same wall so the bedroom tv was picking up the sensor? It was mildly inconvenient. The room had a slight smell to it upon entry when we arrived and when we'd leave for our activities and come back, but that would go away after adjusting ac temp and airing the room out by opening the window.

The best part about my stay was meeting Angel!!! He was so concerned and did everything he could to better my stay!!! He was so apologetic for everything that went wrong!!! I also enjoyed meeting the lady that will become manager. She was also apologetic about the pool. The elevator being down and having to be moved to the first floor! The room not being as cleaned as I would have liked! The room being hot at night and cold in the morning! The worst part was the uncleanliness of the pool!

the elevator was broken

Clean

Every thing was perfect just the elevator situation

Everything was good, the rooms are comfortable, and clean, the only thing is they should give 2 bottles of water as courtesy

Didn't try it Extremely loud noise from other drunk or crazy guest room. Elevator not working for over two weeks.

Room was clean, staff was friendly. Elevator was not operational at the time of the stay. The breakfast was nice and had some variety. There is a pool, basketball court, and a rest area outside. Not too far from the Domain so lots of places to eat and shop. Outside paint needs a refresh and you have to pay to park there over night ($5).

The elevator was not working when I arrived. The front desk clerk did carry my luggage up to the third floor. All of the staff were friendly, but the gentleman working the breakfast area was the friendliest and always had smile on his face.

Room smelled like dog. Elevator was out of order. Had lug my bags up the stairs

The room was amazing but the elevator did not work

Room was very clean, and staff was above and beyond at the front desk. They were able to accommodate a disabled person who could not climb stairs when their elevator was not working properly. Bed was SUPER comfy, and it was quiet

Room was very clean, and staff was above and beyond at the front desk. They were able to accommodate a disabled person who could not climb stairs when their elevator was not working properly. Bed was SUPER comfy, and it was quiet

Clean

Clean

Room was good but TV would not connect and the elevator wasn't working. Not great when you book the guest on the top floor. Also noticed breakfast was still being served after 9 when previously stated it ends at 8:30. Left property for breakfast after 8:30 and found it was still being served when I returned. It was a selling point when I booked the reservation.

Room was good but TV would not connect and the elevator wasn't working. Not great when you book the guest on the top floor. Also noticed breakfast was still being served after 9 when previously stated it ends at 8:30. Left property for breakfast after 8:30 and found it was still being served when I returned. It was a selling point when I booked the reservation.

Very large, clean, nice rooms and free breakfast!!

Very large, clean, nice rooms and free breakfast!!

The room had roaches, just disgusting!

The room had roaches, just disgusting!

Clean

Clean

The room was spotless, beautifully arranged, and very comfortable. Everything was well-prepared The breakfast was fresh, delicious, and offered a variety of choices. It was the perfect way to start each day. Thank You for this wonderful stay, I look forward to visiting again. Nayla

The room was spotless, beautifully arranged, and very comfortable. Everything was well-prepared The breakfast was fresh, delicious, and offered a variety of choices. It was the perfect way to start each day. Thank You for this wonderful stay, I look forward to visiting again. Nayla

I do not recommend this hotel ! It might look nice but it’s so creepy. The front desk was not helpful at all. I ended up leaving to another hotel and did not get a refund.

I do not recommend this hotel ! It might look nice but it’s so creepy. The front desk was not helpful at all. I ended up leaving to another hotel and did not get a refund.

Loved

Loved

The place is kinda gross

The place is kinda gross

The room had bugs. It was a 3 nigths stay but we cut it short to 2 cause in each day bugs appeared

The room had bugs. It was a 3 nigths stay but we cut it short to 2 cause in each day bugs appeared

Very comfortable. Tub was nice for little ones as well.

Very comfortable. Tub was nice for little ones as well.

Room and price were great.

Room and price were great.

Don’t get to eat breakfast but hotel was clean and nice and quite

Don’t get to eat breakfast but hotel was clean and nice and quite

Great place

Great place

Staff was very courteous, room was clean. A bit warm when I arrived, but it was pleasant the rest of my stay. Morning breakfast was great.

Staff was very courteous, room was clean. A bit warm when I arrived, but it was pleasant the rest of my stay. Morning breakfast was great.

Nice breakfast!

Nice breakfast!

Staff misrepresentation

Staff misrepresentation

Staff was courteous and room was clean and spacious. I wish the pillows didn't deflate so much under the weight of our heads; but most hotels are doing that these days. Breakfast offerings were only okay.

Staff was courteous and room was clean and spacious. I wish the pillows didn't deflate so much under the weight of our heads; but most hotels are doing that these days. Breakfast offerings were only okay.

Great central location for our family trip

Great central location for our family trip

Clean, very comfortable room with all the space we needed for 5 people.

Clean, very comfortable room with all the space we needed for 5 people.

There was one day breakfast was canceled last minute. Very little effort was made to put our easily available food They could have just put out yogurt and bagels along with fruit, even if there were personnel issues. Breakfast could be served for a bit longer each day. Why did we have to play for parking? Otherwise it was ok.

There was one day breakfast was canceled last minute. Very little effort was made to put our easily available food They could have just put out yogurt and bagels along with fruit, even if there were personnel issues. Breakfast could be served for a bit longer each day. Why did we have to play for parking? Otherwise it was ok.

We were told that there was breakfast in the morning from 6 to 9. Also the advertisement for y ou hotel indicated that there would be breakfast. When we went downstairs at 6 am there was no breakfast. Speaking to the hotel person, he said that because there was no working on Thanksgiving . Later in the morning, ppl were getting cereal because they complained. We had already gone to McDonalds.

We were told that there was breakfast in the morning from 6 to 9. Also the advertisement for y ou hotel indicated that there would be breakfast. When we went downstairs at 6 am there was no breakfast. Speaking to the hotel person, he said that because there was no working on Thanksgiving . Later in the morning, ppl were getting cereal because they complained. We had already gone to McDonalds.

We stayed for 8 nights and yet our room was not cleaned even once. When we asked, they sent somebody to pick up the trash, replace towels, and fix bed sheets. The dishwasher soap door doesn’t open. The room heating was malfunctioning and the technician made it better but not much. On thanksgiving day, they didn’t serve breakfast, without advance warning.

We stayed for 8 nights and yet our room was not cleaned even once. When we asked, they sent somebody to pick up the trash, replace towels, and fix bed sheets. The dishwasher soap door doesn’t open. The room heating was malfunctioning and the technician made it better but not much. On thanksgiving day, they didn’t serve breakfast, without advance warning.

Great hotel awesome people at front desk

Great hotel awesome people at front desk

Staffs are nice and room was spacious and clean

Staffs are nice and room was spacious and clean

Close to Texas Tech

Close to Texas Tech

The Girls and guys working the front desk are the best They had helped us with all our needs. This location is the best for shopping eating and outdoor entertainment.

The Girls and guys working the front desk are the best They had helped us with all our needs. This location is the best for shopping eating and outdoor entertainment.

Friendly, helpful staff. Clean room. Quiet stay. Good WiFi.

Friendly, helpful staff. Clean room. Quiet stay. Good WiFi.

Everything was great :)

Everything was great :)

Breakfast was really good!

Breakfast was really good!

I have stayed in many hotels and I have to say that this is my first time staying at a Sonesta hotel. The staff and the service was outstanding. The hotel was top-notched in all areas. I can't believe that I have never heard of Sonesta hotels. With that said, I will always book with Sonesta.

I have stayed in many hotels and I have to say that this is my first time staying at a Sonesta hotel. The staff and the service was outstanding. The hotel was top-notched in all areas. I can't believe that I have never heard of Sonesta hotels. With that said, I will always book with Sonesta.

Everything was just fine

Everything was just fine

The hotel is great. Staff are very friendly and helpful. I like the room amenities... nice to have a decent size fridge and stove etc. If i were to stay for longer would definitely take advantage of this. The only drawback for me was the pet hair that i got on my clothes when seated on the couch. I would have liked to have a swim before breakfast. Limiting pool hours from 10am to 10pm prob works for vacationers. I chose this hotel because there was a pool. Overall though i had a great stay. Keep up thy excellent service.

The hotel is great. Staff are very friendly and helpful. I like the room amenities... nice to have a decent size fridge and stove etc. If i were to stay for longer would definitely take advantage of this. The only drawback for me was the pet hair that i got on my clothes when seated on the couch. I would have liked to have a swim before breakfast. Limiting pool hours from 10am to 10pm prob works for vacationers. I chose this hotel because there was a pool. Overall though i had a great stay. Keep up thy excellent service.

The staff were accommodating and friendly. The room was clean and had everything you need. The hotel was easily accessible for me and my needs.

The staff were accommodating and friendly. The room was clean and had everything you need. The hotel was easily accessible for me and my needs.

Had a comfortable stay, I’m a light sleeper so I was awoken by slamming doors but the hotel beds are comfortable

Had a comfortable stay, I’m a light sleeper so I was awoken by slamming doors but the hotel beds are comfortable

The staff was very courteous when we checked in and the room was very clean.. good morning breakfast selection was really good.

The staff was very courteous when we checked in and the room was very clean.. good morning breakfast selection was really good.

Suite was nice location was good

Suite was nice location was good

Good location, staff was nice and breakfast was decent to my surprise. Would stay again

Good location, staff was nice and breakfast was decent to my surprise. Would stay again

Great room with separate living room. Well maintained and convenient to Arboretum and The Domain. Will definitely stay here again.

Great room with separate living room. Well maintained and convenient to Arboretum and The Domain. Will definitely stay here again.

Wonderful and highly recommend!

Wonderful and highly recommend!

great last minute stay. only suggestion for our room is to improve the TV placement - there was no way to face the screen. maybe a swivel wall mount that could face the couch or the bed?

great last minute stay. only suggestion for our room is to improve the TV placement - there was no way to face the screen. maybe a swivel wall mount that could face the couch or the bed?

Nothing stocked in the kitchen.

Nothing stocked in the kitchen.

Great stay

Great stay

This suites is in a very nice area of Austin and I love that it was pet friendly.

This suites is in a very nice area of Austin and I love that it was pet friendly.

This place exceeded our expectations. The room was big, comfy, and overall felt like home. My only negative thing to say was that we had to wait quite some time to check in and then check out as no one was at the desk. Once someone attended me, they were so nice. Ultimately, it was a pretty good stay, the pancake machine was cool, and the room was perfect. Would definitely consider staying here again.

This place exceeded our expectations. The room was big, comfy, and overall felt like home. My only negative thing to say was that we had to wait quite some time to check in and then check out as no one was at the desk. Once someone attended me, they were so nice. Ultimately, it was a pretty good stay, the pancake machine was cool, and the room was perfect. Would definitely consider staying here again.

I liked that the breakfast was actual scrambled eggs with sausage and not those nasty pre-made omelets that other places use.

I liked that the breakfast was actual scrambled eggs with sausage and not those nasty pre-made omelets that other places use.

Excellent property, Daniel , General Manager was amazing with us

Excellent property, Daniel , General Manager was amazing with us

Great place to stay. This is my second time at this location, before it was under another name. My one complaint is the toilets sit to low otherwise it’s a good place to stay. I did not partake in breakfast bc it’s over to early. Breakfast should last until 10:00am

Great place to stay. This is my second time at this location, before it was under another name. My one complaint is the toilets sit to low otherwise it’s a good place to stay. I did not partake in breakfast bc it’s over to early. Breakfast should last until 10:00am

The room was really nice, clean, and comfortable. There was a shopping centre right across the street. I didn’t have breakfast, but the staff were friendly and I liked the common areas.

The room was really nice, clean, and comfortable. There was a shopping centre right across the street. I didn’t have breakfast, but the staff were friendly and I liked the common areas.

Great stay! Breakfast was stocked and had a variety. Front desk was friendly during the check in process.

Great stay! Breakfast was stocked and had a variety. Front desk was friendly during the check in process.

The room was perfect for 3 of us

The room was perfect for 3 of us

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The property was overall fine. The breakfast hours are too short, it ends at 8:30 am during the week. Ridiculous if on vacation. The coffee maker in room did not work either. Cannot get coffee or tea after those hours. There were only 2 towels in the pool area for anyone going to the pool.

The property was overall fine. The breakfast hours are too short, it ends at 8:30 am during the week. Ridiculous if on vacation. The coffee maker in room did not work either. Cannot get coffee or tea after those hours. There were only 2 towels in the pool area for anyone going to the pool.

The room was so cozy and comfortable. The room was so quiet with a beautiful view of the pool and trees in the back;) I can’t wait to come back again!

The room was so cozy and comfortable. The room was so quiet with a beautiful view of the pool and trees in the back;) I can’t wait to come back again!

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Good job

Good job

It was cool

It was cool

Very nice hotel, breakfast was just good, but could be better.

Very nice hotel, breakfast was just good, but could be better.

The staff were all friendly- like they seemed like they actually enjoyed their job. The room was great- clean, comfy, and the upgrade to the double room double bathroom suite was really worth it. The grill outside was clean. The pool area was clean and not busy. There was a fire out outside, and a full basketball court that was really new and nice. The only complaint is that being in the second floor we could hear people above us and they happened to be awake in the middle of the night often. Definitely coming back to this place. Walking distance to Whole Foods too.

The staff were all friendly- like they seemed like they actually enjoyed their job. The room was great- clean, comfy, and the upgrade to the double room double bathroom suite was really worth it. The grill outside was clean. The pool area was clean and not busy. There was a fire out outside, and a full basketball court that was really new and nice. The only complaint is that being in the second floor we could hear people above us and they happened to be awake in the middle of the night often. Definitely coming back to this place. Walking distance to Whole Foods too.

Really appreciate the customer service we received from Kailey at the front desk. We had a last-minute booking, and she was very helpful in getting us set up and settled in.

This is our second time staying here and we love it.

I had a great stay at Sonesta during my weeklong business trip. The staff were friendly, polite, and accommodating. I arrived a bit early for check-in and the front desk manager was kind enough to accommodate me and made sure my room was ready! I really appreciated that gesture! I also liked that the room was spacious. Pillows were soft, mattress not bad for a good night rest. Breakfast wasn't too bad, but could be improved (no fruits were served except bananas).The area was nice and quiet and seemed safe. I wouldn't mind staying there again!

Great place to stay! Loved my stay and was close to perfect until the last minute. Requested late check up due to late flight the day after my arrival. All was well until I come in from the pool card deactivated so went to the desk and the guy was extremely rude. Escorted me to my room to tell me they have shut down the rooms due to construction in sprinkler heads. Was very pushy for me to leave immediately when I had 2+ more hours before my planned departure per an additional charge. Somewhere there was a disconnect in staff communication. So showered quickly and rushed to be out. Not pleasant!

Everyone there was very accommodating and friendly! Will definitely book with them again!

he room was comfortable, clean and provided everything you need to have an enjoyable trip.

The suite is small but has everything you need. The breakfast was very good.

Front desk was awesome...breakfast was amazing

The staff was great and helpful. They did bring in some dining chairs for us to sit on and the beds were very comfortable. We got vouchers for a meal and we got free parking for the inconvenience so the hotel manager did his best to make us comfortable and to make up for not having our original booking for the Riverwalk room with a balcony.

I enjoy my stay with them is super clean

Good

Wonderful receptionist. Hotel was really clean, great location for shopping. Enjoyed my stay!

First time there. No complaints

Cleaness

Dated. Very friendly staff. Breakfast is good.

We just love having an apartment type room. There is space for all to move around comfortably. The staff is extremely helpful. Having the basketball court kept the teens busy.

Great property, it is located close to shopping and dining but at the same time it is quiet and felt very safe. We will definitely stay there again.

Very nice

The pictures looked good and the budget was great so we took a risk...and regret it! First, we checked in late and the front desk gentleman was not friendly. but the real issue was cleanliness and comfort. The room was "cleaned" but the floors had dirty on them, the bathroom was old and tired and they had HUGE cockroaches running around. It was scary they were so big! Then the bed, is so uncomfortable our back and neck hurt each morning. The good thing was the nice refrigerator and freezer for ice, etc. We will paying more to stay someplace different.

The pros: the staff was nice and customer service was great

Easy check in. Courteous staff. Basketball court was a plus.

Large rooms. Not bad for the price. Decent beds. Overall okay.

Great weekend getaway with my husband.

Always clean and always accommodating.

From drain. It was huge like a water bug. Go to Breakfast the next morning, dead and alive roaches by the window across from tv. These were small house roaches. I tell quietly tell the front desk because I did not want to cause a stir. Go back to my room a roach in the tub. Yea I was over it. Clean, no trash around, but they have some type of infestation problem in the drain or around the perimeter.

The bed was super comfortable! Everything was super clean! Will definitely stay here again!

I was greeted by the FD agent with a friendly personal welcome to the hotel and ready to check me in. He was very through and hit all the points he should have. I believe the manager on duty came out and welcomed me. This was very refreshing for a mid-level hotel. I work for a luxury hotel company but do not stay at luxury hotels. My wife and I do not like all the fluff. For us it is all about a place that is friendly, safe, sleep, shower and go the next day. Your hotel hit all those point we needed. We are now a fan and will book with your hotel company is available.

Great location

This is definitely an APPROVED stay! The cleanliness, staff, air conditiong, location, and breakfast!

Exceptional.

Always clean, always accommodating.

The staff were friendly and accommodating. We ended up having cockroaches in our room. However, the staff did not hesitate to move us to a different room.

Always a great stay, it's our go-to in Austin.

Great location for everything. Excellent service, friendly and helpful, plenty of shopping and restaurant nearby and away from the traffic.

The young man at the front desk was most accommodating and went above and beyond to ensure excellent guest service. This will be my “go to” accommodation in Austin.

Staff is awesome! Rooms are clean and comfortable. The best home away from home!

Your staff sets you apart. Great experience. Thank you!!

The staff were amazingly helpful. Everyone was so nice! Parking was easy and the area was safe and quiet with minimal traffic ( by Austin’s standards). Bed was extremely comfortable and the room was super clean. Conveniently located near grocery stores, restaurants, and shopping centers.

Accessible to essential shops. Area is quiet and safe.

We were only there for a short stay, but the suite had everything you need for an extended stay. Great staff. The breakfast bar had a good selection of food. There was a nice dining area.

If you are more than 2 people or 2 couples, the room we got with the double bedroom was awesome and affordable. Also had a small kitchen area, which was awesome, and if you wanted to save money cook while in the room. You just have to bring your own pans and other items. But its there.

Hotel was nice, room was clean, and beds were pretty comfortable. Breakfast was nice for being free.

It felt safe. Staff was very nice. Room was clean. Bed was comfortable. Perfect stay.

Staff were helpful and friendly. Nice pool in the back, partially shaded. Very convenient location on the north side of Austin.

Good stay, clean and quiet. Had everything I needed for a quick stay. would stay again.

I received an excellent service from all the people that work there. I was very satisfy with the place.

Great place to stay at a great price. Tubs could use some updating, ours was a bit dated and creaked when we stood in it.

This is our first stay with Sonesta. We love it and already looking forward to our next trip. The room was clean and exactly as pictured. The breakfast choices were great. We will definitely be back and will look into booking with Sonesta in other cities as well.

Good property, decent for the price. King bed with 1 bedroom suites was nice. Staff were great. Breakfast was good as well. A bit old appliances and old switches were kept after the renovation didn’t make much sense but we didn’t mind that.

In a great area, shopping, restaurants and stores not too far. Hotel clean and friendly staff.

Amazing hotel. We got the 2 bedroom suite it was so spacious and fantastic. Each room had its own huge tv, and their own bathroom which was a pleasant surprise. Breakfast was amazing. Even with no waffle maker. All the employees made us feel welcomed. And for the down side, the hallway and elevator was very warm. The dishes in the room were not to clean but they give you dish soap and a sponge. But we got over that because the hotel was amazing. We will come back for sure. Could use a Keurig in the room, but that's ok too we always bring our own.

Very nice stay.

Desayuno bueno y todo muy limpio

The room itself was decent the fact that it had doors to divide the living room was nice we were there for leisure but the fact that it was so hot at the hotel we had to check out and stay somewhere else! The elevator was like a suana, the hallways were so hot and stuffy. I advised the staff but he said yes, it’s always hot here so we decided to check out and stay somewhere else

Staff was beyond excellent. Would stay here again just because of the staff.

The outdoor pool had a fireplace and a basketball court... This was a great stay The staff were friendly and well knowledge about the area. Breakfast was great different items on the menu on different days but basically your breakfast at any hotel stay. If I'm going back to Austin I'm definitely coming back to this sonesta.

Very friendly staff. Great room. Nice pool area.

Great place to stay

Although I gave my Sonesta account number to the reception staff, my stay was not added in Sonesta system.

It was clean with friendly staff. It had a nice relaxing area out back.

Enjoyed stay. Family was super happy. Clean, comfortable and a great location. The outdoor area was very relaxing. Would definitely stay again.

Hotel stafff is some of the best I’ve ever dealt with. Seem genuinely happy to be there. They were so helpful and a pleasure to deal with and see every day.

Good service good breakfast convenient nice pool

Friendly staff, clean, nice outdoor space, great breakfast, very safe, updated and spacious rooms

Clean modern rooms, great pool and outdoor area. Great gym- not just 1 machine!

I love to stay at Sonesta they are located in the best part of Austin. The place is safe and comfortable for families and friends

The property is excellent for vacation or short stays. We enjoyed the customer service and the safety of Sonesta

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personal favorite. very clean, super comfy beds

For my family and I, this was wonderful experience. Near to everywhere, and really good location.

Kids and I had a great time the kitchen was cool I used it a couple times the bed was comfortable and I liked that the showers and things had soaps shampoo conditioner lotion the stuff you need yet sometimes forget, if I had to pick one set back... I wish the pool was a little bigger

It was nice. A little noisy with the holiday and people walking around above us at 2am I could barely sleep

This is a beautifully restored older building with a lot of character! The lobby area and rooms are comfortable and welcoming.

Room very nice

Amazing as always, Sonesta ES is our go to when traveling to Austin. It's WONDERFUL. I'm a customer of this hotel for life. It's a great place for a weekend stay or longer ESPICALLY if you are traveling with pets.

I found this place by accident. I was going to stay at another facility, but it was unclean and unsafe, and found this gem. The people were friendly, the breakfast was lovely, the neighborhood and location was safe an convenient. I would stay here again when I next come to Austin.

Room was really nice and the place was nice

We loved our stay here, we just wish we could have turned the AC to 68°. This is Austin in the summer and it was hot at night.

Quiet, small, quaint hotel with a homey feel. Rooms are well equipped for a long stay, and clean. Staff are friendly. They are quite aggressive about check out so make sure you’re out of the room by 11:05am or you will get a phone call and a visit from housekeeping.

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Friendly staff

First time you experience Sonesta and it far exceeded our expectation! Every staff person we encountered was so personable, friendly, professional and helpful! It seems like years since we encountered this level of interaction from service industry staff. We've gotten used to setting our standards low - that's how awful it's been. So thank you!!!

I am severely allergic to cats and dogs. When I got to our room I could tell by the smell that there had been pets staying there. I went to the front desk and asked to be moved to a room that hadn't had animals in it. She said that all the rooms were pet friendly. I looked at the description again and couldn't find any mention of all the rooms accommodating pets. We left right away and will not be staying there again. There should be ample warnings when someone is making a reservation that the Sonesta Suites are not friendly to people with allergies to animals!

It was a very peaceful stay and

Great location, clean, and friendly staff.

A truly amazing the room was perfect. Breakfast was perfect. Staff was perfect. Everyone was friendly felt great staying there and I would truly stay again.

Nice room but the bathroom was a bit outdated. Quiet and safe.

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Excellent Value. Breakfast was excellent. One of the nicer hotels that I have stayed at.

Love the full kitchen

This is my second time staying ag this hotel and its always clean and staff is very friendly. Also love how its not outdated. Would definitely stay here again and again.

Room was just remodeled and clean. Front desk very helpful and kind.

Quick one night stay in Austin to help our daughter move out of her apartment. The staff was very friendly and the room was comfortable and quiet. Would definitely recommend!

Quiet

Cons: toilet slow to flush (informed management), hot in rooms even if temperature control adjusted, fluffy pillows gave headache (should probably requested foam pillows), motion detector light at bathroom kept turning off during shower and bathroom use