Residence Inn Austin Lake Travis/River Place

Convenient for my trip. Staff was pleasant but not really talking to guests.

Description said two beds. It was actually a nice king bed and a terrible cheap small sofa bed.

Nice front desk. Good location if you are needng access to west Austin or lake Travis area. Description said two beds. It was actually a nice king bed and a terrible cheap small sofa bed.

We were checked in quickly and politely. Our first room was clean and tidy, however the. Air conditioner unit was loud and the front desk was able to change our room and we slept like a baby. We will definitely be back. Great customer service. Good breakfast selection.

Exceptional

Good

Exceptional

Two bedrooms with their own bathrooms, central kitchen.

Two bedrooms with their own bathrooms, central kitchen.

Everything is great

Exceptional

Eggs were cold

Eggs were cold

Exceptional

Exceptional

Exceptional

Good place

Good place

Exceptional

Seamless check in process. Associate friendly and inviting. Room very nice, clean, and spacious! Will definitely stay here again!

Seamless check in process. Associate friendly and inviting. Room very nice, clean, and spacious! Will definitely stay here again!

Love the staff, especially Damarris. Very friendly and professional to me and my father. Didn't like the fact that within 1hour of being there it was discovered that kitchen light wasn't working and the garbage disposal wasnt working. Could tell that room wasn't deep cleaned after last guest. Stove had some smear stains on it from grease or dirty wash cloth. Very disappointing for the amount of money I paid.

Exceptional

Friendly front staff and housekeeping staff, quiet, classy, not overdone or understated - just right, love the suite life.

Friendly front staff and housekeeping staff, quiet, classy, not overdone or understated - just right, love the suite life.

Exceptional

Pool was nice very dark tho if you want to swim or be at a hot tub night.Enviroment was very quite and peaceful.room was clean.

Pool was nice very dark tho if you want to swim or be at a hot tub night.Enviroment was very quite and peaceful.room was clean.

Superb

Superb

Superb

Exceptional

Very good

Very nice room, clean and quiet. Staff was great.

Very nice room, clean and quiet. Staff was great.

Rooms are very clean.

Rooms are very clean.

Loved everything

Loved everything

Had an awesome time. Rooms & amenities were nice & clean. Staff was amazing!

It was lovely. I wish I’d stayed longer.

It was lovely. I wish I’d stayed longer.

Very good!

Very good!

Did not like when you ask for extra pillows and they not have any.

Did not like when you ask for extra pillows and they not have any.

Great location and specially loved the indoor pool

Great location and specially loved the indoor pool

I enjoy staying at this place !

I enjoy staying at this place !

I highly recommend this Hotel is safe, clean and very friendly the staff.

I highly recommend this Hotel is safe, clean and very friendly the staff.

I love the prices Expedia has

I love the prices Expedia has

Is kept- I travel with test kit and all the times I checked- passed!

Is kept- I travel with test kit and all the times I checked- passed!

Check in was fast, friendly and welcoming. Updated property with indoor pool/hot tub was kept and in order. I carry my own water test strips- water here was kept and maintained. No pet or hidden fees. Pet areas are well lit and well kept.

Check in was fast, friendly and welcoming. Updated property with indoor pool/hot tub was kept and in order. I carry my own water test strips- water here was kept and maintained. No pet or hidden fees. Pet areas are well lit and well kept.

This hotel was one of the best hotels I ever booked

This hotel was one of the best hotels I ever booked

spacious room, complimentary breakfast and parking were awesome. The hotel also seemed quiet (i.e. empty) when we visited on Friday March 30th which was nice.

No

Everything was great minus the lights not working at the hot tub and we could hear EVERY NEIGHBOR!! Stomping all night and doors shutting sounded like slamming it made for a rough nights rest. Hotel is convenient to the lake.

Everything was great minus the lights not working at the hot tub and we could hear EVERY NEIGHBOR!! Stomping all night and doors shutting sounded like slamming it made for a rough nights rest. Hotel is convenient to the lake.

Absolutely loved the suite for our big family

Staff was very friendly and helpful.

Great location in northwest Austin. Hill country view from room. Indoor pool and hot tub. Great breakfast

Great location in northwest Austin. Hill country view from room. Indoor pool and hot tub. Great breakfast

the hairdryer was broken. i didn't have time to ask for a replacement. at least this time they didn't put me in a handicapped room that I didn't ask for. I didn't have breakfast as it started too late. 630 am would be more ideal for business travelers like me.

the hairdryer was broken. i didn't have time to ask for a replacement. at least this time they didn't put me in a handicapped room that I didn't ask for. I didn't have breakfast as it started too late. 630 am would be more ideal for business travelers like me.

great hotel with good breakfast. bed is rock hard the beds are SO stiff. we went to target and bought memory foam mattress toppers

Friendly staff and clean rooms

Was really good

A great stay, would be back when in the area.

A great stay, would be back when in the area.

Beautiful view very calm and clean staff was really helpful I highly recommend this place to stay.

beds were super comfy!

Beautiful property. Rooms are huge! Nice and up to date. Beds were a little hard for us but great room otherwise.

Beautiful property. Rooms are huge! Nice and up to date. Beds were a little hard for us but great room otherwise.

Not my first time. It’s a nice stay. Right now the lobby are under renovation. Just slightly Inconvenient as is one of the reasons why it’s my preferred location. Bed 10/10 slept like a baby!

Not my first time. It’s a nice stay. Right now the lobby are under renovation. Just slightly Inconvenient as is one of the reasons why it’s my preferred location. Bed 10/10 slept like a baby!

Good hotel

Good hotel

it has cockroach i have pictures as proof, it has also bit my son, asked for first aid kit, the staff just gave us a moisturizing lotion.

I loved my stay and breakfast was filling and amazing

I loved my stay and breakfast was filling and amazing

The indoor pool was freezing

****The only down side was the hot tub jets did not work.

****The only down side was the hot tub jets did not work.

Receptionists were very friendly and helpful! Breakfast options were great.

Receptionists were very friendly and helpful! Breakfast options were great.

Clean. Well maintained and wonderful front desk staff.

Clean. Well maintained and wonderful front desk staff.

Breakfast set up was great! Very neatly organized and always full. We loved our stay. Nothing, everything great!

Perfect 2 br suites for 2 couples & girl at front desk was awesome

Hotel let us check in hours early. Staff was nice. The room was spacious and the hot tub was nice. Cons: Room was in bad shape. Some lights didn’t work, the toilet flush handle was barely hanging on, lots of damaged walls, no towels at pool (had to ask front desk for some) and no bedding in room for food out bed (again, had to ask front desk and they still didn’t give me me everything). It was not worth $200 at all, very disappointing. I won’t be going back.

Hotel let us check in hours early. Staff was nice. The room was spacious and the hot tub was nice. Cons: Room was in bad shape. Some lights didn’t work, the toilet flush handle was barely hanging on, lots of damaged walls, no towels at pool (had to ask front desk for some) and no bedding in room for food out bed (again, had to ask front desk and they still didn’t give me me everything). It was not worth $200 at all, very disappointing. I won’t be going back.

Loved the layout of the room. Staff made it very welcoming. Planning on staying here for future trips.

Loved the layout of the room. Staff made it very welcoming. Planning on staying here for future trips.

You guys were awesome! everyone at the desk was super friendly and helpful!

The rooms are great. Very clean and cozy. The breakfast is pretty good for a hotel. The staff was amazingly friendly.

excellent

excellent

The concierge was amazing! Extremely accommodating and helpful. Can't wait to come back.

The concierge was amazing! Extremely accommodating and helpful. Can't wait to come back.

Shout out to Damari in the front desk she was very professional,but more than anything very kind to me and my family. She helped us out with all the questions and made me feel very comfortable. Definitely would recommend this place to my family and friends .

Shout out to Damari in the front desk she was very professional,but more than anything very kind to me and my family. She helped us out with all the questions and made me feel very comfortable. Definitely would recommend this place to my family and friends .

Damaris! At the front desk was amazing!! Wow!! The hotel tia clean and well kept. The area is beautiful!!! We will definitely stay here again!

Damaris! At the front desk was amazing!! Wow!! The hotel tia clean and well kept. The area is beautiful!!! We will definitely stay here again!

The breakfast options could be better. | did enjoy the waffles though.

Great staff. Great property. Great rooms.

Great staff. Great property. Great rooms.

Staff upfront was awesome! Great amenities! Room was clean and spacious for a good price! The area around the hotel was nice, quiet and had plenty around it as far as food and shopping is concerned

Staff upfront was awesome! Great amenities! Room was clean and spacious for a good price! The area around the hotel was nice, quiet and had plenty around it as far as food and shopping is concerned

It was fine. The staff were very accommodating

It was fine. The staff were very accommodating

Good location. Easy to get around. Staff was super friendly. Clean. Like what facility had to offer, breakfast, although I did not have a chance to participate., gym, pool, outdoor grill, dog friendly, good value.

Good location. Easy to get around. Staff was super friendly. Clean. Like what facility had to offer, breakfast, although I did not have a chance to participate., gym, pool, outdoor grill, dog friendly, good value.

Amazingly nice! Staff was great. Room super clean

Amazingly nice! Staff was great. Room super clean

Hotel was very clean and had a great location. The beds were super comfortable and I really like how spacious the rooms are

Hotel was very clean and had a great location. The beds were super comfortable and I really like how spacious the rooms are

very good

very good

Damaris was great, she helped us on our stay.

Damaris was great, she helped us on our stay.

Very well located hotel in the Lake Travis area. Ideal for family trips.

Very well located hotel in the Lake Travis area. Ideal for family trips.

Coffee was ok

Coffee was ok

Clean and safe hotel. We had bad weather so it was nice to stay inside with an indoor pool and jacuzzi. The hotel shampoo/conditioner & body wash set smelled amazing. Staff is really friendly & relaxed.

Clean and safe hotel. We had bad weather so it was nice to stay inside with an indoor pool and jacuzzi. The hotel shampoo/conditioner & body wash set smelled amazing. Staff is really friendly & relaxed.

The hotel was nice however the hot tub was out of service, which was one of the reasons I specifically chose this hotel (for the hot tub), the TV was set up where we couldnt watch anything other than a few local channels, we were told they were switching providers and that was why, and the pull out bed from the sofa was actually awful, in poor condition and not comfortable enough for anyone to sleep in. Aside from those things the staff was friendly and helpful, and it wasn’t a bad experience but for the high prices I was expecting everything to be on point instead of 3 important variables being less than desirable. I don’t think we would stay here again.

The hotel was nice however the hot tub was out of service, which was one of the reasons I specifically chose this hotel (for the hot tub), the TV was set up where we couldnt watch anything other than a few local channels, we were told they were switching providers and that was why, and the pull out bed from the sofa was actually awful, in poor condition and not comfortable enough for anyone to sleep in. Aside from those things the staff was friendly and helpful, and it wasn’t a bad experience but for the high prices I was expecting everything to be on point instead of 3 important variables being less than desirable. I don’t think we would stay here again.

Very nice experience. Very clean and friendly service. The free breakfast was sub-par (lot of things empty, missing bowls, etc.) but would definitely stay here again.

Very nice experience. Very clean and friendly service. The free breakfast was sub-par (lot of things empty, missing bowls, etc.) but would definitely stay here again.

It was very cozy and unique I loved it ! Also the drive there in the day time was a plus because of the scenery and it’s close to a grocery store and close to the oasis lake Travis ! When we checked in the lady was super nice so was the other lady when we checked out super friendly and they were able to answer our questions I would stay again in the future

It was very cozy and unique I loved it ! Also the drive there in the day time was a plus because of the scenery and it’s close to a grocery store and close to the oasis lake Travis ! When we checked in the lady was super nice so was the other lady when we checked out super friendly and they were able to answer our questions I would stay again in the future

I don't have a problem with pet friendly properties. I have traveled with dogs, but when I dressed for a dressy occasion in black dress slacks they ended with white dog hair on them before we got out the door. Some warning would have been nice or keep pets in certain rooms maybe?

I don't have a problem with pet friendly properties. I have traveled with dogs, but when I dressed for a dressy occasion in black dress slacks they ended with white dog hair on them before we got out the door. Some warning would have been nice or keep pets in certain rooms maybe?

Good layout for a suite, comfortable bed, nice little kitchenette. Lots of dogs.

Good layout for a suite, comfortable bed, nice little kitchenette. Lots of dogs.

It is very convenient to restaurants, shopping and major roads,

It is very convenient to restaurants, shopping and major roads,

The stay was good for the most part. My only complaints would be the first night my tv in the bedroom was not set up and I had to wait until maintenance was in the next day for them to fix it and two, I was a the very end of the hall and two nights in a row (Tuesday and Wednesday) there was a garbage truck picking up the trash at 4am waking me up. I would just advise that those rooms don't be used during the week. Other than that, the hotel was clean and comfortable. Its a nice room set up for extended stays or if you have family with you.

The stay was good for the most part. My only complaints would be the first night my tv in the bedroom was not set up and I had to wait until maintenance was in the next day for them to fix it and two, I was a the very end of the hall and two nights in a row (Tuesday and Wednesday) there was a garbage truck picking up the trash at 4am waking me up. I would just advise that those rooms don't be used during the week. Other than that, the hotel was clean and comfortable. Its a nice room set up for extended stays or if you have family with you.

Overall ok. Was not special, just close to our proximity location. Night staff was rude, kept questioning if we were Marriott members and if not would charge extra for water and other items.

Overall ok. Was not special, just close to our proximity location. Night staff was rude, kept questioning if we were Marriott members and if not would charge extra for water and other items.

Nice

Nice

E

E

Nice place, roomy,clean

Nice place, roomy,clean

100% recommended

100% recommended

This was a great stay! The hotel was clean and very spacious. There was parking available as well.

This was a great stay! The hotel was clean and very spacious. There was parking available as well.

Excellent

Excellent

I loved the bedroom, very clean, the bed is very comfortable, large bedroom with a small kitchen and living area too, the lady at the front desk was a little bit rude but otherwise was great!

I loved the bedroom, very clean, the bed is very comfortable, large bedroom with a small kitchen and living area too, the lady at the front desk was a little bit rude but otherwise was great!

Our stay was good. A family member didn't have such a good stay. He had his truck broken into the second night of our stay.

Our stay was good. A family member didn't have such a good stay. He had his truck broken into the second night of our stay.

We only stayed for 1 night and arrived late, had no problem getting our keys, room was clean.

We only stayed for 1 night and arrived late, had no problem getting our keys, room was clean.

We will stay again on a future trip to Austin and have already recommended to others.

We will stay again on a future trip to Austin and have already recommended to others.

Great location and friendly staff

Great location and friendly staff

When checked in to the room the first room we enter the bed was not folded and had children's finger print all over the mirror.

When checked in to the room the first room we enter the bed was not folded and had children's finger print all over the mirror.

staff was very helpful and friendly, location was clean and the stay was amazing.

staff was very helpful and friendly, location was clean and the stay was amazing.

Beautiful scenery. Stayed on the 3rd floor. Nice big room with all the amenities you need. Very clean. Kinda dated...I only rate this room a 6/10 because of how expensive it was. It didn't meet the price tag expectations.

Beautiful scenery. Stayed on the 3rd floor. Nice big room with all the amenities you need. Very clean. Kinda dated...I only rate this room a 6/10 because of how expensive it was. It didn't meet the price tag expectations.

Very clean and quiet. Gorgeous views and very close to everything we needed (target, HEB, coffee, total wine and more all less than 2 minutes away). The staff was very friendly and the breakfast was actually very good

Very clean and quiet. Gorgeous views and very close to everything we needed (target, HEB, coffee, total wine and more all less than 2 minutes away). The staff was very friendly and the breakfast was actually very good

I have stayed here for years before covid. Before covid I would buy the half bottle of wine in the ministore in the hotel. I bought one on my walk back to the hotel from my office and come to find no corkscrew in my room and I checked with the woman at the desk (before covid they would have a regular hh in the lobby) and SHE COULDN'T find a cork screw in the entire hotel and the little store now sells little bottles of champagne. I pushed the cork into the bottle and spent more than 30 minutes cleaning the kitchen area of my room. To make this sillier, there is a potato peeler in the kitchen area of my room.... but no corkscrew. I hope someone rethinks this setup.

I have stayed here for years before covid. Before covid I would buy the half bottle of wine in the ministore in the hotel. I bought one on my walk back to the hotel from my office and come to find no corkscrew in my room and I checked with the woman at the desk (before covid they would have a regular hh in the lobby) and SHE COULDN'T find a cork screw in the entire hotel and the little store now sells little bottles of champagne. I pushed the cork into the bottle and spent more than 30 minutes cleaning the kitchen area of my room. To make this sillier, there is a potato peeler in the kitchen area of my room.... but no corkscrew. I hope someone rethinks this setup.

Very comfortable. Loved the patio and fire pit. Close to everything. Great rate.

Very comfortable. Loved the patio and fire pit. Close to everything. Great rate.

Staff is very friendly and breakfast was outstanding.The hotel is very clean all measures were used to keep guest safe from Covid.

Staff is very friendly and breakfast was outstanding.The hotel is very clean all measures were used to keep guest safe from Covid.

Four room changes in nine nights…..

Four room changes in nine nights…..

Spacious two-room. Very disappointed with the breakfast options. Overall expensive stay.

Spacious two-room. Very disappointed with the breakfast options. Overall expensive stay.

The property is beautiful but it’s lacking employers. It’s durty in the public areas: elevators hallway, etc. Breakfast is sorry: all sugary: no proteins, it was better not offer breakfast and low the price. All cleaning people were Hispanics and the receptionist was white and could not communicate with them. Her name is Gloria. She treat me very uncomfortably because I have accent. She needs a lot of training!

The property is beautiful but it’s lacking employers. It’s durty in the public areas: elevators hallway, etc. Breakfast is sorry: all sugary: no proteins, it was better not offer breakfast and low the price. All cleaning people were Hispanics and the receptionist was white and could not communicate with them. Her name is Gloria. She treat me very uncomfortably because I have accent. She needs a lot of training!

Pool needs serious cleaning.

Pool needs serious cleaning.

Clean property and friendly staff

Clean property and friendly staff

Great service and the reserved room was amazing it has everything we need. Love it !

Great service and the reserved room was amazing it has everything we need. Love it !

Loved it!

Loved it!

This was an average hotel. Clean and functional.

This was an average hotel. Clean and functional.

The hotel was very accommodating.

The hotel was very accommodating.

I stay here annually when I visit CHARM. It’s very clean and convenient.

I stay here annually when I visit CHARM. It’s very clean and convenient.

Lovely and quiet

Lovely and quiet

The room was very spacious and comfy. It was clean and quiet. Bed was nice! I would stay here again.

The room was very spacious and comfy. It was clean and quiet. Bed was nice! I would stay here again.

nice and clean well organized

nice and clean well organized

Room design was modern, open, and comfortable.

Room design was modern, open, and comfortable.

Good location and very clean

Good location and very clean

Kinda unclean for a Marriott. Thin ceilings too. Felt like I was in a shady apartment building where you can hear every step your neighbor takes.

Kinda unclean for a Marriott. Thin ceilings too. Felt like I was in a shady apartment building where you can hear every step your neighbor takes.

VERY NICE AND CLEAN, AND FELT SAFE! IT WAS THE MOST CONVENIENT FOR OUR TRIP. HOTEL PRICING HAS GONE UP SO MUCH

VERY NICE AND CLEAN, AND FELT SAFE! IT WAS THE MOST CONVENIENT FOR OUR TRIP. HOTEL PRICING HAS GONE UP SO MUCH

Loved everything.. had issues checking in because Hotel employee entered wrong name and the tv remote was not very user friendly. But everything else was awesome. Really nice hotel.

Loved everything.. had issues checking in because Hotel employee entered wrong name and the tv remote was not very user friendly. But everything else was awesome. Really nice hotel.

The staff were friendly and the hotel was very clean. Parking was challenging at times and the breakfast was only average

The staff were friendly and the hotel was very clean. Parking was challenging at times and the breakfast was only average

Breakfast, the pool, jacuzzi, and fire pit -- along with the convenience to so many hill country points of interest -- make this hotel the perfect homebase for a vacation at any age.

Breakfast, the pool, jacuzzi, and fire pit -- along with the convenience to so many hill country points of interest -- make this hotel the perfect homebase for a vacation at any age.

Clean, comfortable and spacious rooms. Only glitch was the dispensers in the shower had not been refilled so I got in the shower only to find I had no body wash and no shampoo.

Clean, comfortable and spacious rooms. Only glitch was the dispensers in the shower had not been refilled so I got in the shower only to find I had no body wash and no shampoo.

All of the staff are super kind and helpful. Especially the woman that does the breakfast buffet. Very clean, plenty of parking, convenient to everything, and the rooms come very well stocked. It’s so nice having a full size fridge.

All of the staff are super kind and helpful. Especially the woman that does the breakfast buffet. Very clean, plenty of parking, convenient to everything, and the rooms come very well stocked. It’s so nice having a full size fridge.

Very clean and organized. Great service and nice common areas (ie pool, dining etc).

Very clean and organized. Great service and nice common areas (ie pool, dining etc).

Ants in room. Drink machine was not working for breakfast.

Ants in room. Drink machine was not working for breakfast.

The property was very close to my daughter's home so the location was ideal. The room was large and very clean. I was surprised to find a complete kitchen which was stocked with more than enough items to make a meal.

The property was very close to my daughter's home so the location was ideal. The room was large and very clean. I was surprised to find a complete kitchen which was stocked with more than enough items to make a meal.

Bath room need some work…wall paper falling off and vent seemed ready to fall over toilet

Bath room need some work…wall paper falling off and vent seemed ready to fall over toilet

No maid service, unless requested, I assume. Requested shower gel, got shampoo instead. Broken table leg in kitchenette. Filthy air vent. Sad that Marriotts standards are now so low. They used to be THE chain to emulate.

I stayed here to be close a wedding venue. The place was not so clean, there was trash piled up at several trash containers. The pool water was green, towels were not replenish. The rooms were not clean daily. There is not enough parking. It’s pet friendly but you can smell the pet odor they the hotel. Breakfast area is limited,despite the amount of guest.

Great location. Clean room. Good breakfast. Clean pool and hot tub. Close to everything including Lake Travis!

Nice room and very clean

Our stay was great. It was one of the best Hotels we have stayed at.