Fairmont Austin

Phenomenal across the board. If I’m being picky, universally the food (room service, dining), is a tad salty, but that’s being very picky. The staff was truly kind, exceptional, and militant in paying attention to detail. Would recommend without hesitation.

Pool was very crowded and loud. Other than that, everything was great!

Will be back

Great Hotel!!!

Very friendly, accomodating staff. Extremely comfortable beds.

Great hotel and central location

Loved the checkin, Sadie was so helpful and very nice.

It was a unique experience. Everything was clean and beautiful. Would definitely stay again

Great service, great location and great value.

I liked that all conveniences were at my fingertips. I did not like the fact that the beds did not have a top sheet.

Exceptional

Very good

Wish there was more outlets in the bathroom for my dryer and dryer brush… wish there was more variety in the buffet and better pool food like wraps or chicken salad.

Great location

Beautiful hotel, excellent location. The food and drinks were amazing. But the mattress was uncomfortable

yes

Everything was great. Had a great memorial weekend and the pool was awesome. The staff and waiters were very kind. The cleaning lady to our room was very polite and friendly. Will be staying there again.

Amazing hotel offering Ritz type service without the arrogance. Great location for downtown conference/6th Street fun. Gold Level is the way to go! And did I mention the exquisite pool and pool service. Worth the cost.

All good

Superb

Love this hotel.

Room was clean and the service was great. Really good room service food quality

Very nice hotel, staff very friendly Surrounded by construction

Exceptional

Not much

Not much

This hotel is just exceptional I really enjoyed my stay over there I can’t wait to come back to Austin just so that I can stay in this hotel again truly worth the hype the reviews are not wrong at all

Very nice hotel, staff very friendly Surrounded by construction

Exceptional

Was amazing stay

First time stay—all was good and staff was excellent

Valet parking was a little over priced and extremely slow to get your vehicles when called everytime I waited over 25-30 mins

Great hotel

Exceptional

Customer Service was exceptional!!

Gym was great

Staff was great! Smell piped into common areas was amazing. Overall awesome!

Exceptional

Most of the staff was kind and courteous. The decor and ambiance were nice. The concierge tried to upsell me when I was checking in. The water pressure in the shower was low and the shower door had an issue. The coffee at the shop was terribly burnt. The $35 “urban experience” fee was couched as “exciting” and provided no value. On our last morning, there was loud construction starting at 7 am. Also, the hotel is not as walkable as other options. It was a 6-9 minute walk to get to a good coffee shop.

Most of the staff was kind and courteous. The decor and ambiance were nice. The concierge tried to upsell me when I was checking in. The water pressure in the shower was low and the shower door had an issue. The coffee at the shop was terribly burnt. The $35 “urban experience” fee was couched as “exciting” and provided no value. On our last morning, there was loud construction starting at 7 am. Also, the hotel is not as walkable as other options. It was a 6-9 minute walk to get to a good coffee shop.

Excellent hotel whose staff went above and beyond to make guests feel welcomed and appreciated.

Amazing place just perfect

The cleaning service was amazing, bar staff was attentive

Exceptional

Absolutely love this hotel!

Top notch service and atmosphere Highly recommend

Exceptional

My stay at the Fairmont was so wonderful that I didnt want to leave. The room was impeccable, the hotel itself is gorgeous and the staff could'nt be more helpful and nice. Loved it. Ill be back.

Everything was perfect

Love this hotel. Amazing service, super clean, and great food

Exceptional

There's a few things you have to be careful about not getting charged for, like some of the provided items in the hotel room (mostly food items) and you have to request a fridge but they brought us one really quickly. The front desk staff, specifically a lady named Sarah was very lovely. I would come back here in the future purely just based off of how kind and helpful she was to my wife and I the whole trip. The location is great, and the parking situation is pretty good. Only other thing I'd note, the elevator moves pretty fast and with there being almost 40 floors, it gave my wife a little bit of motion sickness. Overall, 9.5/10 :)

Check-in was great. Helpful customer service. Parking is $55 for self parking. I was told if I wanted to valet it would be $75. The location is right by I-35. Be mindful of this because there is the freeway noise, the construction noise, construction. The room “looked” clean. But, we all had red bumps that itch all over. The TV in the room did not work. It said network issue and to contact front desk. This is not something I expected from Fairmont. I will not be returning.

Check in was flawless. This hotel has a fragrance that is so memorable and I wish I could immerse myself in it. It’s not heavy, it’s clean and iconic. Diana greeted us at check in and she was simply amazing. I had booked a king size room with at random on accident that was ADA compliant. She offered a walk in shower option that we enjoyed much more, the room overlooked the pool. We had stayed here years ago when they first opened for our anniversary and they have remained consistent in their attention to detail. We had a concert to attend and that was our reason for going to Austin. However, staying at the Fairmount is a treat, it’s an event within itself. We ordered room service for breakfast and it was perfection. This is my absolute favorite hotel and I travel often. I can’t wait to return and I know the people and the service will be just the way I fondly remember it. I miss it already! Thank you!!

Exceptional

Upgraded to a Gold room, amazing views, turn down service was great, all staff were friendly, Gold Lounge had plenty of good food/drink options well worth it.

very nice well appointed but horrible ghastly decore

Amazing! The staff makes everything seamless and cozy and wonderful

Room was very clean and turn down service excellent.

Amazing hospitality. Great room

Amazing hospitality. Great room

Nice. But the incidental price was too high.

construction around premises, traffic and noisy during day. very high overnight valet parking ($75+) which is getting to be typical in Austin. otherwise, very nice hotel and staff.

I love the atmosphere of the Fairmont in Austin, Tx. I love the colors, vibrant energy, the color choices, the La Labo products, Nespresso and the friendly staff.

Good view, great services,

My husband and I spent two nights there in April 2026. It was lovely, clean and the staff was friendly. We ate in one of the hotel restaurants the first night and the food was very good. We enjoyed the live music while having dinner. There was a good coffee shop in the hotel for which I was so grateful. We have no complaints and would stay there again.

Whoever turned down our bed both nights (room 1625) deserves a raise. She did an amazing job it was such a treat. I tried to tip her the second night, but she left the cash on the bed. That employee deserves to be acknowledged. I looked for her cart in the hall, but she was already done with our floor. Had a great time at the pool. Loved the coffee shop. Grateful it opens early.

Amazing

Very welcoming staff! Quick check in and service all around!

Very clean! The pool bar and food were excellent and I would definitely recommend this hotel and Spa!

Well located, clean, comfortable and friendly helpful staff. The coffee in the coffee shop was weak,not the best.

Well located, clean, comfortable and friendly helpful staff. The coffee in the coffee shop was weak,not the best.

Exelente todo

Spotless, lovely staff and facilities. Will definitely visit again.

Clean room

This hotel has everything and is close to many restaurants. The staff is very friendly and knowledgeable. The rooms are clean and spacious, I definitely recommend it.

Very disappointing

Everything was perfect about our stay and staff went out of their way to make the weekend special.

5 star hotel with great staff.

. .

. .

Everything looks great, clean, and the service is excellent.

Nice property great staff

Yea

Incredibly impressed with this hotel. Friendly and attentive employees,

The hotel is beautiful, the staff are extremely nice and helpful. It’s definitely a great stay.

Passable

Breakfast had few options, no breakfast buffet. No pancakes for the kids; but staff was really friendly.

Everything was Top Notch

Good pool

Friendly and accommodating staff. Beautiful property and pool area.

Friendly and accommodating staff. Beautiful property and pool area.

Great place to stay

Beautiful clean hotel. Amazing staff upon arrival and throughout stay. Room had a nice view and was beautifully designed. Pool water did look a little dirty, but had a beautiful view of the city building around. 9/10

Excellent property with beautiful rooms

Love the pool area, bar & maid service. Construction in area makes coming & going a little challenging. Bed seemed smaller than standard King.

Love the pool area, bar & maid service. Construction in area makes coming & going a little challenging. Bed seemed smaller than standard King.

Great room amenities and services

Great stay second time booking with Fairmont and same top service top everything would totally booked again

Useless employes. Unable to help. Such a shame for an expensive hotel. I have lost laundry. No more nice buffet for breakfast. House keeping was always adding water on the bedside table until having no space to put my phone on the table. I was not drinking the 4 bottlea every night but they keep adding every day. Such non sense.

The room and bathrooms were very clean and modern. The staff was very friendly and accomodating. There were no markets nearby due to construction in the area. I would have liked a mini fridge in the room.

Service and property were great.

Food was terrible and drinks were hot

Great Hotel!

Excellent hotel.

Room pillows

.

High end hotel, worth price and high-quality staff to match

Construction right outside the windows

Yes very clean

My favorite hotel of all time! Everything about my experience was phenomenal. I felt like royalty. I will definitely stay there again.

What a gorgeous hotel and property! It is an absolute destination whether on business travel, travel with family, or visiting Austin on holiday. We were first greeted by the extremely kind front desk reception Alexis (March 2026) who was so helpful and offered us an early check in and a beautiful view higher floor room! Her hospitality set the tone for our lovely stay. The hotel room was so spacious, large bathroom and rain shower, and comfortable beds! We also spent a whole day enjoying the blissful spa amenities (amazing massage and whirlpool room) and ended the day at the beautiful outdoor pool. Overall, it was such a wonderful stay! We highly recommend The Fairmont Downtown Austin to anyone for a memorable stay!

too noisy too crowded like a convention hotel not like a fairmont

Room smelled off, cleaning fluids hiding urine!

The showers must be upgraded. Not a lot of pressure.

There is construction next to the hotel that starts at 6:30 am which when you arrive from Los Angeles means is 3:30 am. Had to sleep both morning on the cold marble floor in the bathroom and the hotel made no gestures after many complaints. The worst experience. Not good to stay at all and definitely for that money !

Room was clean but recently refinished AirCon very noisy

The bar, the live music, the accommodating staff, the fully stock mini fridge, the complimentary microwave...all things and more, best hotel i ever stayed in.

Super nice , elegant and staff is all very attentive

Great hotel! Awesome pool!

Truly from Sarah in reception, to the Lobby bar with a guitarist, to the delightfully relaxing spa and the pool, everyone was gracious & professional! The spa staff was excellent. The room was spacious and spotless. And at my request, our room was feather free.

Our 2nd stay at this hotel. Everything was wonderful. Staff & service always top notch.

I enjoyed my stay recommend anyone staying here even locals like me.

View does not match what you get for. Construction site view not the best for the price.

Amazing and accommodating staff. Beautiful hotel and the amenities were spot on. We even went out by the pool for a bit of sunshine.

Pool, on property shops and restaurants, accessibility to downtown, comfort and cleanliness of the room, and the helpful staff made for a wonderful stay at the Fairmont in Austin.

Pool, on property shops and restaurants, accessibility to downtown, comfort and cleanliness of the room, and the helpful staff made for a wonderful stay at the Fairmont in Austin.

Great service and clean room. Love my experience

Great service and clean room. Love my experience

Beautiful property, comfortable & clean room. Staff was also friendly

Beautiful property, comfortable & clean room. Staff was also friendly

The bell and valet service was top notch

The bell and valet service was top notch

Great customer service. Great food in bar an strong drinks. Great view of the city of Austin. Very nice pool and hot tub outside. Maybe hire more valet staff

Great stay

Great stay

Everything was great!

Everything was great!

The bed didn’t have a bed sheet, kinda strange

everything was great

everything was great

Everything was perfect we love staying at the fairmont whenever we come to Austin

Everything was perfect we love staying at the fairmont whenever we come to Austin

Great

Great

Everything was great! We specially loved the spa.

Everything was great! We specially loved the spa.

This hotel is really nice. Rooms were beautiful. The only thing thats was not 5 star was some of the furniture in the lobby areas - looking a little grubby. But overall a very nice place.

This hotel is really nice. Rooms were beautiful. The only thing thats was not 5 star was some of the furniture in the lobby areas - looking a little grubby. But overall a very nice place.

Service was A+. Great staff!

Service was A+. Great staff!

I loved the view it was 10/10 experience

I loved the view it was 10/10 experience

The room was meticulous. The amenities were great. We walked into the room and saw a bottle of champagne & chocolate covered strawberries. The view was wonderful. We’ll definitely be back.

The room was meticulous. The amenities were great. We walked into the room and saw a bottle of champagne & chocolate covered strawberries. The view was wonderful. We’ll definitely be back.

Construction noise nearby was unbearable. Very disappointing experience all around. Will not go back. Seriously, junk fees are the worst. Focus on providing service at the disclosed price rather than fleecing your customers.

Construction noise nearby was unbearable. Very disappointing experience all around. Will not go back. Seriously, junk fees are the worst. Focus on providing service at the disclosed price rather than fleecing your customers.

The room was spotless. The staff was friendly. It’s a gorgeous hotel.

The room was spotless. The staff was friendly. It’s a gorgeous hotel.

The room was excellent the food was perfect!!!

Overall great experience!!

Overall great experience!!

The lady at check in was so nice.

The lady at check in was so nice.

Alway great

Alway great

Charged incorrectly for parking. And just overcharged in general. Seemed excessive.

Yes

Yes

Loved this hotel. A fancy place for a mother daughter trip. We loved it all

Loved this hotel. A fancy place for a mother daughter trip. We loved it all

Love this hotel!!

Love this hotel!!

The hotel is beautiful, quiet, and has an amazing location for walking to nearby restaurants and attractions. The staff makes this hotel next level. From the front desk staff, especially Anna, upon our arrival and throughout our stay, the staff was always asking us how they could assist. The doormen were always attentive and alert, and would even open doors to our Lyfts and readily assist with packages. The Bell Staff under the direction of Angelina was incredible. They gave us a most personalized and delightful surprise. This attention to us as guests made us feel very special. The cleaning staff was phenomenal. The attention to detail and organizing the room both in the morning and for the turn down service was unmatched in any hotel where we have stayed. Whomsoever that cleaning staff was in room 1649 for our stay, including for the turn down service should really be commended by the management. We smiled every evening to see how thoughtful and meticulous the cleaning, organizing and restocking of items was in our room. Thank you again Fairmont for an unbelievable stay. We will definitely return to this hotel as we loved Austin and will definitely be back.

The hotel is beautiful, quiet, and has an amazing location for walking to nearby restaurants and attractions. The staff makes this hotel next level. From the front desk staff, especially Anna, upon our arrival and throughout our stay, the staff was always asking us how they could assist. The doormen were always attentive and alert, and would even open doors to our Lyfts and readily assist with packages. The Bell Staff under the direction of Angelina was incredible. They gave us a most personalized and delightful surprise. This attention to us as guests made us feel very special. The cleaning staff was phenomenal. The attention to detail and organizing the room both in the morning and for the turn down service was unmatched in any hotel where we have stayed. Whomsoever that cleaning staff was in room 1649 for our stay, including for the turn down service should really be commended by the management. We smiled every evening to see how thoughtful and meticulous the cleaning, organizing and restocking of items was in our room. Thank you again Fairmont for an unbelievable stay. We will definitely return to this hotel as we loved Austin and will definitely be back.

Spotless, on point and wonderful!

Spotless, on point and wonderful!

We love the Fairmont! Always feels like a treat

We love the Fairmont! Always feels like a treat

Some construction nearby but quiet and clean room. Nice pool opens at decent time. Great choice!!

Some construction nearby but quiet and clean room. Nice pool opens at decent time. Great choice!!

Excellent staff and very comfortable room.

Excellent staff and very comfortable room.

The elevators were terrible..

The elevators were terrible..

Perfect

Very beautiful hotel and nice stay. Hotel built in 2018- very impressive building. Located near interesting areas of Austin (short drive away from SOCO) and UT. Great amenities: gym, pool, and bar.restaurants. Check in with Rachel was very pleasant and easy.

We stayed here for the Rodeo & Rhinestone Bash. The food for the event was subpar.

Hot tub outside as well as out side pools and spa in door hot tub sauna and steam room is to die for. Food was delicious. Room service exceptional. Scenery stunning. Staff super friendly and professional. Cannot wait to stay here again. Bed was also super comfy. I slept so well. I absolutely love everything about this place xo

The hotel charged me a lot for someone else’s multiple bar drinks. I alerted the hotel as soon as I noticed the charge. They removed it, then later reinstated it. They sent a receipt without my signature or handwriting. I responded again. They did finally remove the charge but in doing so revealed the full name and room number of the female guest who was actually at the bar. Massive safety violation!! Will never stay at this hotel again.

Wonderful hotel.

We had an amazing time at the Fairmont Austin. They are always on point on every aspect of the hotel. The service, rooms, restaurants, amenities, bar, pool, and every other element that u can imagine. The always go above and beyond by ensuring that our stay is a memorable one. I can’t wait to go back there soon.

Hotel was super clean, beds were cozy, and service was impeccable. Check in and check out were effortless. Pool was fun and not crowded. My only gripe is the high cost for parking ($68/night valet or $55/night self park), which, unfortunately, seems to be a typical issue for downtown Austin. Nearby construction was not an issue from our 22nd floor. I did not find value in the urban experience fee ($35/night), which is way the hotel industry is using resort fees to juice up costs while losing customers. The Fairmont is worth it but I'm afraid they too will start seeing occupancy issues as costs of living increase.

really beautiful hotel, great location, friendly staff , room was ready early.

Hotel was great. Loved the room. Food was horrible. Cold, no fresh and I told the waiter I had allergies and he still gave me what I couldn’t have.

It’s is a beautiful property, gym and pool area were great. Every smallest amenity has a charge, even there was no complimentary water in the room. I would expect the basics to be covered as the charges are already high.

Room service everyday. Didn’t eat breakfast. You can get lunch or brunch at the downstairs bar. Excellent in every way. Would highly recommend

Expected better from a four star hotel, extremely limited and very disappointing hotel stay was great though

Modern and clean The customer service and valet during the day. The concierge in the evening was outstanding. She was very friendly and helpful. The gentleman who takes the calls for the hotel was top notch service as well. However the front desk during the day was very rude and not helpful one bit. The valet has 4 people working on one car while everyone else is waiting around. The one valet guy came whipping around real fast in my vehicle as well which didn’t make me feel so comfortable leaving my car with the staff.

The property is in a prime location in downtown Austin. Walkable trails, awesome foods, and great sites to see!

We don’t do the breakfast but we loved the bar and all the other amenities!

Nice clean room

Great hotel

Outdoors pool not good

Very nice luxury hotel clean with professional staff and immediate turn around response for requests. Beds and pillows are comfortable for your home away from home. Centrally located. I will definitely book again when in Austin!

Quiet and lovely pool and hot tub Enjoyed vey much Vallet parking is a little expensive $78 for a night though

Everything absolutely wonderful. We were treated really well and the hotel is amazing. What a special treat.

Beautiful hotel and perfect location.

Wonderful stay at Fairmont as always. Friendly a professional staff, quality service. Great pools. Will be back.

Amazing property with amazing employees!

Staff

Amazing.

Amazing hotel great staff

Everything about my stay was amazing! Enjoyed every minute of it. Will be returning. Thank you Fairmont!

The hotel staff and amenities were fantastic.

It is thebmost beautiful hotel property ive ever been in. Will be back.

Rooms are spacious and clean. Great bar & staff!

.

Amazing service and beautiful rooms.

Staff was all very nice. Bed was comfy, room was nice. Only negative was the overwhelming scent throughout the hotel. The scent its self is fine, but if someone is sensitive to fragrance it would be a problem.

The staff were amazing, hotel, room, coffee shop! Everyone was so accommodating! 10/10 recommend.

amazing

Room was spotless and checkin was smooth.

Thumbs up

The Fairmont Hotel is a jewel in Austin. I had thought about other hotels but when I saw the reviews I felt that this was a good option they gave me a top floor suite "upgrade" with a view of the city. Every whim that I had the staff and the Conciges we're able to meet my needs. The room was very romantic everything was very clean I have no complaints at all I would stay there again.

Room clean, nice hotel, great bedding too

Thanks, Longtime fan of the Fairmont Austin!!

Yes

The customer service is outstanding!

The rooms were very clean, the maid service was incredible. The hotel smells beautiful and everyone who works there was so pleasant and helpful. One of my favorite hotels!

The only down part is that I came for a conference and they asked the coach to slow down the music which is odd since the coaches do the events there every time. I think they shouldn’t ask to slow down the music since we all living the experience that we paid to be there.

The bathrooms inside the room and throughout the hotel were probably the cleanest and most kept I've ever seen. Hotel was beautiful and food was excellent. Will definitely be staying here the next time I'm in Austin.

The room was clean and well maintained.

Always a great time at the Fairmont. Our go to hotel in Austin.

This was one of the most spotless, comfortable, accommodating, and thoughtful of places that I have ever stayed. AMAZING.

Clean room, very professional and courteous staff! We will be back!

Wonderful hotel.

The hotel and our room was nicely appointed and clean. The fitness center and pool were nice. However, there were more negatives than positives. We asked for a quiet room but were across the hall from a noisy staff room where the staff were loud and constantly going in and out of. The hotel is adjacent to the convention center which was torn down and now under major construction. Very noisy and dusty. The breakfast was downright terrible. The microwaved hash browns and the French omelette were disgusting. Extremely disappointing. I expected a lot more from a fairmont.

Bad customer service.

It’s a very nice property with a great location .Really nice pool and lobby bar.

Loved it

Yes you guys were excellent and definitely made us feel welcome and my husband super special on his 50th birthday thank you so much

The staff was super helpful. Gorgeous hotel, great location. Can't wait to return

Check in was slow but without incident. Room is clean and comfortable. All staff encountered have been courteous and helpful. Restaurant (Review) experience was excellent.

Great room. The resort fee was too high

Kuhmal was extremely helpful at check in and took excellent care of me. The room was beautiful and the view was stunning. He recommended the Texas burger and it did not disappoint. Check out was quick and painless!

I stayed at the Fairmont Austin from November 1st to November 2nd and had an amazing experience. The room was spotless, comfortable, and had a beautiful view of downtown Austin. The location was perfect — everything I needed was within easy distance. What really stood out was the excellent customer service. I requested a late checkout and was initially charged $150, but when I spoke with Angel at the front desk, he went above and beyond to assist me. He checked with the manager and got the charge removed, which I truly appreciated. It’s rare to find such genuine hospitality, and this experience definitely makes me want to book again in the future. Highly recommend the Fairmont Austin!

Water temperature is unregulated, constantly changes from cold to extremely hot on its own. AC is too low, even on 80 degrees temperature in the room doesn’t go above 68.

Great

I stayed this hotel more than handful of times and they are always good with everything.

The room was very clean , quiet. The pool was amazing. The staff were extremely friendly and very polite.

Nice hotel

Cleanliness and service. Poor Water pressure was very challenging.

I’ve stayed in this property for years and always had a good experience. This trip, was terrible. There is construction going on next door. Every day Friday-Sunday, I was woken up by jackhammering. In addition the hot water in my room didn’t work the first day.

Beautiful room! Turn down service and late night room service was great!

Breakfast was great

Spa jets weren't working, so that was disappointing.

Very elegant design staff was super helpful and very friendly.

Lovely stay

I have stayed here several times. This is one of my favorite hotels. I am in Austin several times a month and this is my go to. Beautiful space and very clean. Staff is amazing!

Everything and everyone was outstanding. Luz was particularly helpful the few times we needed assistance. Staff is very attentive and wonderful at anticipating needs. Our only complaint was that the last two days, the main lobby area by elevators smelled as if someone perhaps drank too much and got sick:/

One of the best stays I’ve had.

Great spot: quality gym and spa facility. Friendly staff. WiFi was weak . I'd go back for sure

Our stay was extraordinary. Everything in the hotels control was perfect. From the service to the restaurants to the cleanliness everything was top notch. Definitely would recommend this place to anyone in search of a great weekend.

Second time stay in fairmont Austin, everything was just perfect. Excellent 💯

Everyone was very helpful.

Had travel difficulty and needed adjustment to my reservation. They were very unhelpful, short with me on the phone, ended up just losing a day of my reservation. Won’t be staying at a Fairmont in future

First class hotel and operation. Great attention to detail. Love the smell. :)

This was my second stay at the Fairmont Austin. The front counter staff is friendly and helpful and the rooftop pool area magificent. The rooms are clean and comfortable, and the restaurants and bar areas very nice. It was Formula1 race week and the vibe in the hotel was lively and hopping with lots of Formula 1 teams and fans staying ar the hotel. My only real complaint is that the hotel doesn't provide free wi-fi. I would definitely recommend this hotel.

We enjoy our stay

It was okay. Booked it thinking I got a good deal but it wasn't that great. Expensive for the wc light not working, 1 hidden away water refill station, and paying extra for wifi

Not hot water and no pressure in the shower

Everything is as presentable and easy to enjoy the property

Overall, they stay was great, but my suggestion is to provide a heads up that major construction is taking place in and around the area and that the noise level is not tolerable, especially on a Sunday when the construction at the site next door is in full swing. Perhaps providing earplugs in the rooms would be helpful for future guests. It really is something that should be considered.

The towels need to be updated. They are the same quality as what you get in the hospital, and that's not saying much. Great service and staff. The pool area is lovely too.

Hotel was nice. Shower was cold. Fire Alarm went off one night.

food is ok staff is rascit

Great

We had the most fantastic time at this hotel. Everyone was so personable and helpful. It was our anniversary and they made it very special.

Great pool and room service!

Very clean. Smells amazing. Family friendly.

The hotel was really nice. We got a corner room with a nice view. It was very clean and comfortable. Good restaurants and vibe.

Nice stay overall, lacking hot water and pressure in shower

The room was spacious and clean and the pool area was absolutely gorgeous and worth booking this beautiful hotel on its own let alone the friendly staff and tasty beverages. Great location with a quick walk to Rainey and maybe 10-15 min walk to 6th street. I would stay again in a heartbeat

The stay was very pleasant and I enjoyed most of the amenities. The only complaint I have was the discomfort of the king bed. I travel often and I haven’t had such a rough time trying to sleep due to the discomfort of the mattress. Overall, the hotel was excellent but I wish I could say the same for the bed & my sleep.

No water pressure and no hot water in the shower

Staff is incredibly friendly and warm. The pool area is fantastic.

Staff very accommodating

We did not shop or visit the spa.

Got the gold package just to have the restaurants and gold room out of service. We were told there was a gas leak around the area. When they did open the gold room it was limited to snacks. We went up for breakfast in the morning, a guest service employees was rude my wife when she asked for cream cheese for her bagel. Mind you the cream cheese spread was due for a refill as the tray was empty. I loved this hotel. We went four years in a row, this was our fifth. We might have to find another hotel four our anniversary.

It was beautiful! Will return!

Smelled like sewer through your r hotel

The hotel itself was very nice. The rooms and pool were outstanding.

The gentleman that checked us in for our stay was professional, respectful and friendly.

Construction around the property was problematic

the lobby was almost unbearable with a nasty stench of vomit the entire 3 days of our stay. we asked staff and all they said was it was ‘unfortunate’. the surrounding area has a lot of homeless people and felt somewhat unsafe. would prefer to stay at another property. we always stay at the proper or the line hotel but decided to give this a try and it was a disappointment.

The hotel is beautiful. Pool amazing but crowded. Lots of construction in the area.

Our stay was perfect. The room was great. The pool was amazing.! however there is a lot of construction going on around the hotel. Not the fault of the hotel just want everyone to be aware. There is a lot of construction.

Construction was horrible noise all weekend. Hotel was perfect but if your coming to relax stay on congress blvd area

Overall, my stay was excellent — the service, cleanliness, and amenities were outstanding. The only issue I noticed was that the lobby and the entrance of the room had an unpleasant odor. Aside from that, everything else exceeded my expectations.

The pool area was very small. The staff did not provide good customer service. It was very clean and a nice hotel not in a good area directly off of the main freeway.

The hotel restaurant was amazing

Great location, great restaurant's very clean and comfortable rooms.

We enjoyed our time. Pool area and staff are well trained and always checked in.

The breakfast dining room seemed understaffed. We asked to sit in an area that apparently was closed off. They were really busy and had closed off areas probably b/c they were short staffed which I don't get being a busy with one conference in town at least. I think they should have been better prepared. However, the guy that helped us I think was the manager was really nice.

The property is beautiful, extremely well maintained and the amenities are endless. The staff was friendly and helpful. The rooftop pool / hot tub are wonderful with great hours for someone who is staying at the hotel on business. Same with the room service which is 24 hours. All the restaurants/cafes had delicious food. All in all I would give the Fairmont Austin a perfect 10!

I did not have enough time to do any of that. All that day was Work while I was there. Just a place to stay, but it was a nice area.

Top tier spa and amenities. Close walking distance to night life and food.

Everything was great! Parking will still cost you regardless of your reservation though.

Perfect for a quick vacation for adults, not to may kids at the pool, it felt like an all Adult resort. Staff was awesome and did a good job.

Best run property I have ever stayed at. Will be back.

Not very walkable area

Pool scene was disgusting obnoxious and loud

The spa is great, Gloria was fantastic. The hotel is lovely. Location great, rooms nice. Was very happy. Would only come back here when in Austin

Smart clean and pleasant helpful staff

Very nice and luxurious

First class service! Clara at the lobby bar was the best and skills and attitude that were amazing!

Booked for August 23, 2025 but when we got there to check in, we were told that there was no hot water and no food would be available either. We were helped at the counter and we were offered a refund and help, booking another hotel close by. Was disappointed that we weren’t able to stay because we really wanted to experience the Fairmont. 😢😢😢

Friendly staff.

.

Super clean

No smart TV

Lovely staff, clean and comfortable room.

Love going to Austin because of this place.

Very nice

Clean

Loved our stay at Fairmont Austin! The place is super stylish, comfy, and right in the heart of the action. You’re steps away from Rainey Street and the River Walk, which makes exploring the city a breeze. The rooftop pool is a vibe, and the staff were super friendly and helpful. Rooms are spacious and feel fancy without being over the top. If you're looking for a mix of luxury and fun, this is the spot!

Muchas construcciones alrededor y mucho ruido por las mañanas lo cual es difícil dormir por las mañanas

The hotel was great but the parking was a little excessive at $75 a night

No complaints i mean i didnt love the pillows but thats a highly individual preference. I would stay here again…. And bring my own pillow

Great place nice staff good restaurants

I had a great time at the Fairmont Austin, great location in downtown!

One of the nicest hotels we have stayed in, from check in the staff were lovely and helpful, the lobby smelt amazing and had a really nice feel, rooms were lovely and bed was one of the comfiest I’ve ever stayed in, aircon was great, lovely pool area, nice live music in the bar, only gave area around the hotel a 4 as a lot of construction work currently which is outside of hotel control so just ask for a room away from it like we did and it wouldn’t bother you

Great hotel & excellent service!!

Amazing pool and in-house restaurants. Concierge and front desk are always very helpful and pleasant to work with. I only stay at this hotel when I staycation for many reasons!

We like the pool and hot tub on the 7th floor. Didnt like the fact wd had to pay for amenities that should be free such as wifi.

Fantastic property, even better staff

I will definitely stay here again.

Such a great staff, 10/10 will be coming back for this hotel and be able to enjoy a longer stay

Always an amazing experience

This hotel is amazing. Clean, pleasant, great service/staff, lovely pool! Shout out to Ambria who was amazing at the front! She was sweet and arranged complementary milk and cookies delivered to our room :)

The hotel was beautiful and we thoroughly enjoyed our stay but the cost of self parking was outrageous!

We had an enjoyable stay in a beautiful room with a soft bed and a gorgeous view!

Everyone was very kind and helpful.

Best hotel in Austin. Will be booking again

They have good food options, the bed was comfortable although the covers were too thick which made you sweat a lot at night. There were no other options of covers.

When asked if we wanted to upgrade our room. We agreed. Got to the room and our upgraded room heard construction all day and it was our view.

Excellent stay for me and my wife. Very romantic- recommend the upgraded corner view.

Property was nice with excellent service. Only minor ding, is wish they had blackout curtains. Curtains they had were pretty good. And, no knock on the property, but there’s still a lot of homeless people all over the area, asking for money.

This Fairmont is certainly up to the standard of the other Fairmont properties we have stayed in. We had the great fortune to utilize the Gold features of the hotel which gives the traveler a luxury experience. The service was spot-on and the breakfast was fabulous. The fitness center is large and very well equipped, although early in the day it can be a bit crowded. The pool is very nice with excellent service and a nice array of food & beverages. There is really only 1 issue at the pool - the music constantly carries a heavy disco beat which can be distracting if you are looking for a peaceful day at the pool. One word of caution to travelers, there is extensive construction all around this property due to the rebuilding of the convention center. It has no bearing at all on this beautiful hotel, but can be a bit distracting in respect to Uber pickups and noise.

Pool looked bigger in the picture but still a nice size pool for summer time. Super busy on Saturdays

Spacious and clean.

Our room had a great view but at night the traffic sounded so loud. We stayed on a high floor, and perhaps the buildings surrounding the property amplified the sound from the street. The food from the restaurant was amazing!

Room is spacious and clean.

Very nice hotel, couldn't ask for a better one for the price

Very frustrating visit - we love Fairmont and stay here at least once a summer. We visited last week July 17-19 and booked a cabana for the 17th. Pool staff was limited and the two who were available were rude and non attentive. I bought 2 out of 3 of my drinks at the bar because the waotress was nowhere to be found only to learn I was FORCED to pay a 20% gratuity of $110 for her regardless of the fact that I tipped at the bar every time. I was also charged parking that day after being told it was free due to the cabana. There is so much construction going on by the hotel that it’s super loud daily. We will be staying somewhere else next summer.

Great hotel, right where you want to be!!

.

Great, I enjoyed my stay

Had a bad experience with an employee in the spa. Treated us as if we had no business being there looking to get service.

Pros: Except for the pool area, the hotel was clean and staff were nice and professional. Lobby was very nice with horse statues at the entrance and a large indoor oak tree at the lobby bar. Live music in the evening was great. Cons: Biggest negative is how the hotel operates its pool area. I know a lot of hotels offer limited access to their pools on ResortPass, however this hotel takes it to an extreme. We visited on a Sunday. Every single chair was occupied. And it was not possible to swim because there were so many people standing in the pool drinking. None of the people we talked to at the pool were overnight guests. The pool area was honestly dirty. I just checked on Resort Pass to see how many day passes I could purchase for next Saturday July 26, 2025 to see if maybe I just visited on a busy holiday weekend. It indicated that the hotel still had 36 remaining day passes available to purchase for $75 each and even more day passes available for children. I have honestly loved many other Fairmont hotels. But I would not return to this location.

Great bar.

Exceptional in every respect.

Was not worth the price I paid for my suite , lights didn’t work in my room, it came with no microwave. There was no free WiFi you had to pay for WiFi

The property was clean and quiet. The staff were courteous. I needed a refrigerator to keep my medication chilled, and they supplied one within 10 minutes of my request.

I will be back. Loved my stay!!

Bar is great

It was expensive, but the staff were very friendly and helpful. The hotel amenities were awesome. The location was great. It was a short walk to lady bird lake as well as to the nearby bars and restaurants near rainy and 6th street.

It was a great stay

No wife. Tv did not work. Long waits for checkin & checkout. Only 1 person behind the desk. I expected a lot better for an expensive hotel

Pool was not clean but we did not use it. I thought it was nice we had to attend a baby shower, so we had to check in late. I do think the person answering the phone the next day needs customer service training. She did not listen or try to go and really inquire when we called on Sunday needing to extend our stay a little because it was thunderstorming we need to make our way back from brunch and have time to prepare to check out. But the supervisor we spoke to once the issue was escalated was very apologetic and gave us complementary extended time.

beautiful hotel with great amenities

Fairmont is always 10/10

N/A

This was a very nice place. Enjoyed the spa and the pool.

I had an amazing stay. The spa was great.

I enjoyed having the ability to choose from several restaurants ( on property) and the option to just walk up the street to other restaurant when I was ready to eat😀. Location was awesome! Also this property is beautiful and our room was very clean.

wonderful day. I did not like paying extra for the Internet though or no morning coffee downstairs.

The jr suite was nice but not over impressed. The amenities were very nice but also very expensive. The housekeeping was some of the best I’ve ever experienced. 10/10 for those ladies.

Very nice room, staff, and overall stay. The north-facing rooms right now look out over the huge construction pit that is the convention center reno, we had a south-facing room that was a nicer view (although river view is entirely blocked by other new construction at this point). On-site parking (garage under the building) was convenient for going in and out a lot during the day, although it was pricy. The only things I didn't love that were pretty minor: the road noise from I-35 would have annoyed my if we didn't have the A/C running all night creating enough white noise to drown it out, the pool was packed on Saturday with day-pass people who weren't staying at the hotel which made it harder to find a chair, and I wish they had drinking water filling stations. It was good overall though, I'd come back.