Fairfield Inn & Suites by Marriott Austin-University Area

Amazing customer service

The room was clean also the Breakfast was great

Right off I-35 but never heard road traffic. Nice and quiet. Easy on/off access to freeway.

Breakfast was minimal. The egg bites were good but the oatmeal packages were eh. Coffee was okay and they ran out quickly

Right off I-35 but never heard road traffic. Nice and quiet. Easy on/off access to freeway.

Very nice staff who took the time to look up my rewards account. Our two rooms were next door to one another which was perfect. Great location and easy to get to and from the university and food and shopping. Breakfast was minimal. The egg bites were good but the oatmeal packages were eh. Coffee was okay and they ran out quickly

Good location. Clean room.

Great place, convenient location, very friendly staff

Room was cleaned

I had a really great time there. It was a really comfortable stay, near convience store, gas station, food places, and it not that far from the Moody Center. Will definetlty booked here for future events.

The room was clean-ish. Bathroom was clean but there was hair on one of the beds and black rocks on the carpet. The refrigerator and two of the lights didn’t work. The air conditioner worked well. Not a bad stay but I probably won’t go back to this hotel.

Room was clean, and the staff was very polite.

Friendly staff, hotel was clean, small gym was great for a quick workout

The room was very clean and the property was nicely kept up with.

Exceptional

The breakfast was so amazing. My room was so amazing as well. I love the property. It smell good. It was fresh things was clean. People was courteous. It was nothing that I didn’t like. I liked everything about the hotel.

The breakfast was so amazing. My room was so amazing as well. I love the property. It smell good. It was fresh things was clean. People was courteous. It was nothing that I didn’t like. I liked everything about the hotel.

convenient location

No complaints

I selected the location to be close to my meeting location - and have stayed at other hotels and motels in the vicinity on previous trips - Fairfield was by far a much more pleasant experience. The room was clean, the towels were surprisingly thick and fluffy, and the entire place just had a good 'vibe'. The only "issue" I had was finding the street from the I-35 service road - I missed it entirely on my first attempt and after making a mile long loop got it the second time - if there were a sign indicating where to turn it would be much better (though no doubt the hotel cannot put signs up on the public road - it's just that the building is set pretty far back so you cannot see the hotel itself from the corner).

I selected the location to be close to my meeting location - and have stayed at other hotels and motels in the vicinity on previous trips - Fairfield was by far a much more pleasant experience. The room was clean, the towels were surprisingly thick and fluffy, and the entire place just had a good 'vibe'. The only "issue" I had was finding the street from the I-35 service road - I missed it entirely on my first attempt and after making a mile long loop got it the second time - if there were a sign indicating where to turn it would be much better (though no doubt the hotel cannot put signs up on the public road - it's just that the building is set pretty far back so you cannot see the hotel itself from the corner).

Very good

Yes

Yes

All staff members were helpful and friendly

All staff members were helpful and friendly

Staff was helpful and room was clean and comfortable.

Staff was helpful and room was clean and comfortable.

Staff was very nice. Breakfast was good. Area seemed a little sketchy.

The front desk staff was very nice and helpful

The front desk staff was very nice and helpful

Very good

Very nice stay

Very nice stay

Clean room

Clean room

Room good and clean

Room good and clean

Great place just a while visiting Austin. Staff was friendly, rooms were very clean and the AC worked fantastic. Even though it’s located right off the expressway the rooms were very quiet, and I was able to with ease. Gwen at the front desk was very friendly, knowledgeable and answered all my questions. Highly recommend saying at this place for the price.

Great place just a while visiting Austin. Staff was friendly, rooms were very clean and the AC worked fantastic. Even though it’s located right off the expressway the rooms were very quiet, and I was able to with ease. Gwen at the front desk was very friendly, knowledgeable and answered all my questions. Highly recommend saying at this place for the price.

Room was okay. Service was good but expected more amenities for a Marriot property.

Room was okay. Service was good but expected more amenities for a Marriot property.

The room was overall good. The breakfast was good. The waffles were good, the cereal and drink options as well. The muffins didnt feel freah so I opted out of eating those. Sausage, egg & cheese biscuits looked fresh as well. Overall great experience.

The room was overall good. The breakfast was good. The waffles were good, the cereal and drink options as well. The muffins didnt feel freah so I opted out of eating those. Sausage, egg & cheese biscuits looked fresh as well. Overall great experience.

It was good, quiet, food assortment was good. Like the rest of the property, it was clean as well.

It was good, quiet, food assortment was good. Like the rest of the property, it was clean as well.

Our room was fresh and clean. The staff greeted us at the door. They were very professional and friendly. Will definitely book with again

Our room was fresh and clean. The staff greeted us at the door. They were very professional and friendly. Will definitely book with again

Exceptional

Nice and comfortable.

Nice and comfortable.

Clean rooms breakfast and the safe place and great customer service

Clean rooms breakfast and the safe place and great customer service

Super friendly staff, clean room and generous space. The double room didn’t have the couch area though. Overall a nice stay, would come back.

Super friendly staff, clean room and generous space. The double room didn’t have the couch area though. Overall a nice stay, would come back.

Not so good

Not so good

Nothing The staff is sketchy and location is sketchy they have random people knocking on your window in the middle of the night and don’t care about your safety

Nothing The staff is sketchy and location is sketchy they have random people knocking on your window in the middle of the night and don’t care about your safety

Very good

Excellent overall

Excellent overall

The staff was fantastic and helped deal with an issue with my room at check in very quickly and even upgraded my room.

The staff was fantastic and helped deal with an issue with my room at check in very quickly and even upgraded my room.

Was alright, front lady at the desk at night (the old one) was extremely rude every time I stay here.

Was alright, front lady at the desk at night (the old one) was extremely rude every time I stay here.

Was alright

Was alright

The hotel is quiet at the time that we stayed. The room is very clean and staffs are fine. The location is work well for us. The only thing happened during the night that we arrived, the power outraged due to storm and we can not access the room by key or watch TV, but still AC in room.

The hotel is quiet at the time that we stayed. The room is very clean and staffs are fine. The location is work well for us. The only thing happened during the night that we arrived, the power outraged due to storm and we can not access the room by key or watch TV, but still AC in room.

Inside is great, sketchy outside of the property

Inside is great, sketchy outside of the property

Location The 30-45 min wait to check in. The hotel was left unattended with no front staff. We had to wait for staff member to come from another location. All we wanted to do was get to bed. This happened at midnight.

Location The 30-45 min wait to check in. The hotel was left unattended with no front staff. We had to wait for staff member to come from another location. All we wanted to do was get to bed. This happened at midnight.

Friendly staff, clean facilities.

Friendly staff, clean facilities.

Exceptional

First room had a broken AC unit. Second room was excellent

First room had a broken AC unit. Second room was excellent

Staff was very nice. Breakfast was good. Area seemed a little sketchy.

The front desk clerk offered house keeping every night. I didn't get it for even one night. There was a power failure starting early in the evening of my 2nd day and I didn't have power or TV all night. The front desk clerks were not very helpful and add a bad attitude about providing feedback on the problems. I feel I should get a refund.

The front desk clerk offered house keeping every night. I didn't get it for even one night. There was a power failure starting early in the evening of my 2nd day and I didn't have power or TV all night. The front desk clerks were not very helpful and add a bad attitude about providing feedback on the problems. I feel I should get a refund.

The rooms were clean and staff were really helpful. Breakfast was average. Not that great compared to other Fairfield Inns that I have stayed with.

Fits my needs, clean, quiet, not too far from downtown. Staff is very nice.

Fits my needs, clean, quiet, not too far from downtown. Staff is very nice.

First of all the beds are super comfortable. The room was very clean, and the ac worked great

First of all the beds are super comfortable. The room was very clean, and the ac worked great

lovely front desk staff. Great location.

lovely front desk staff. Great location.

Clean, close accommodations to downtown Austin without the hustle and bustle of downtown. The bed was comfortable and the room and bathroom super clean.

Clean, close accommodations to downtown Austin without the hustle and bustle of downtown. The bed was comfortable and the room and bathroom super clean.

Staff and property were good, very nice and helpful. Breakfast was… skip-able.

Staff and property were good, very nice and helpful. Breakfast was… skip-able.

Amazing service. Helpdesk was very courteous.

Amazing service. Helpdesk was very courteous.

The staff was super nice and friendly, I was very pleased with how clean and put together the hotel and our room was. I do wish there was a fan of some sort in the workout area. It was hot and the mirrors were fogged up by the time I was done. However I still made it work just fine for working out away from home.

The staff was super nice and friendly, I was very pleased with how clean and put together the hotel and our room was. I do wish there was a fan of some sort in the workout area. It was hot and the mirrors were fogged up by the time I was done. However I still made it work just fine for working out away from home.

The area around the hotel is under construction so not very pretty. The air conditioner was difficult to moderate and was either too cold or off. However the employees were wonderful and breakfast was good.

The area around the hotel is under construction so not very pretty. The air conditioner was difficult to moderate and was either too cold or off. However the employees were wonderful and breakfast was good.

Clean facility and friendly and helpful staff.

Clean facility and friendly and helpful staff.

Good value. Well maintained but not perfect.

Good value. Well maintained but not perfect.

Decent stay with option to uber into downtown at affordable prices.

Decent stay with option to uber into downtown at affordable prices.

Superb

Hotel was clean, staff was friendly.

Hotel was clean, staff was friendly.

Very very clean friendly

Very very clean friendly

It was Okey

It was Okey

Even though this property was undergoing a renovation it was exactly what we needed. Clean and reasonably priced, complementary breakfast was an added bonus. Staff was welcoming and friendly.

Even though this property was undergoing a renovation it was exactly what we needed. Clean and reasonably priced, complementary breakfast was an added bonus. Staff was welcoming and friendly.

It was a good stay but they didn't do room service and i requested in the morning before living the hotel

It was a good stay but they didn't do room service and i requested in the morning before living the hotel

The only issues on cleanliness or anything were due to the renovations going on. Can't be mad at that.

The only issues on cleanliness or anything were due to the renovations going on. Can't be mad at that.

We arrived to check-in around 10:30pm, but i needed to pee and the lady in front desk with a very rude expression said, there is not public restroom here! If you want to pee go somewhere else

We arrived to check-in around 10:30pm, but i needed to pee and the lady in front desk with a very rude expression said, there is not public restroom here! If you want to pee go somewhere else

Do note at the moment. They are undergoing renovations but I still had a pleasant stay

Do note at the moment. They are undergoing renovations but I still had a pleasant stay

Nice room. Nice area to have breakfast. I would suggest to have the newspaper.

Nice room. Nice area to have breakfast. I would suggest to have the newspaper.

Breakfast does not keep up the supply....lots of customers in the morning and breakfast ran outyet no one resupply anything...the hotel condition does not live up the brand

Breakfast does not keep up the supply....lots of customers in the morning and breakfast ran outyet no one resupply anything...the hotel condition does not live up the brand

When I booked the room I specifically looked for a hotel with an indoor pool. When I arrived at the hotel the manager informed me that the pool was closed. It should be on the website if its pool is not going to be available. Otherwise I would have found a different booking

Lobby was small, connected with breakfast area, where all the lights were off, and could not be turned on. She continued to be on an obvious inquiry call for another 4-5 minutes before she started check-in for us. The feeling was a bit off as I remembered all fairfield's properties were more welcoming and bright. We were let stay in a room with end table on one side, but not the other, no fridge. The only note indicating they are under renovation is a piece of paper in elevator. No heads up from front desk. Other than that, property was clean, breakfast was decent.

Lobby was small, connected with breakfast area, where all the lights were off, and could not be turned on. She continued to be on an obvious inquiry call for another 4-5 minutes before she started check-in for us. The feeling was a bit off as I remembered all fairfield's properties were more welcoming and bright. We were let stay in a room with end table on one side, but not the other, no fridge. The only note indicating they are under renovation is a piece of paper in elevator. No heads up from front desk. Other than that, property was clean, breakfast was decent.

N/a The smell. Musty , wet , mold . The staff is incredible. The actual room I would never stay again.

All of the staff I met were very friendly and I truly enjoyed visiting with them while waiting for my daughter to pick me up. They are currently remodeling their facilities so perfect cleanliness was not there but understood and they did their best to keep that at a minimum. Loved my stay there!

All of the staff I met were very friendly and I truly enjoyed visiting with them while waiting for my daughter to pick me up. They are currently remodeling their facilities so perfect cleanliness was not there but understood and they did their best to keep that at a minimum. Loved my stay there!

Friendly staff!

Friendly staff!

Great location, nice facilities; very close to Sea World

Great location, nice facilities; very close to Sea World

Nice place to stay, good location, helpful staffs, clean and spacious room. None

He’s a treasure! The housekeeping supervisor, I wish I knew her name, was just awesome. In fact all of the staff there are super nice & they work hard, but always with a smile.

He’s a treasure! The housekeeping supervisor, I wish I knew her name, was just awesome. In fact all of the staff there are super nice & they work hard, but always with a smile.

good breakfast

My room was exactly like I like it..cold, clean and comfortable..Everything was great. I know I will book at this location again. Thank you for making an almost unpleasant experience in Austin,a pleasant one.

My room was exactly like I like it..cold, clean and comfortable..Everything was great. I know I will book at this location again. Thank you for making an almost unpleasant experience in Austin,a pleasant one.

Location was perfect for my needs. Staff was very helpful and available.

Location was perfect for my needs. Staff was very helpful and available.

Very kind staff, very clean and tidy. Great breakfast! The gym was a little crowded as in a lot of stuff for me to maneuver around. Although it was an excellent little gym!

Breakfast variety and gluten free options were available Staff on every shift , friendly and helpful Beds comfortable Hotel/pool under construction so had to go next door to utilize their pool and they weren't very friendly.

Front desk very helpful, we checked in at 3:40 pm

Front desk very helpful, we checked in at 3:40 pm

The carpet in the rooms are old and dirty. The toilet in our room clogged three times, the technician said the toilet is faulty yet the placed us in that room. On the last day, they offered to move us to another room. It does not worth the money paid. It is the lowest and dirtiest Marriot I have stayed in. You should not list that hotel in your site until the management renovates it.

The carpet in the rooms are old and dirty. The toilet in our room clogged three times, the technician said the toilet is faulty yet the placed us in that room. On the last day, they offered to move us to another room. It does not worth the money paid. It is the lowest and dirtiest Marriot I have stayed in. You should not list that hotel in your site until the management renovates it.

We booked our stay there because of their indoor pool but they didn't have it in use it was empty. That was the whole purpose of booking there so my kids could enjoy pool. We weren't able to!

The floor of the room is dirty and it was gross seeing my feet look so dirty. The sink area was also extremely small and I would have liked more counterspace

Nice property at a good value. I enjoyed my stay, will use again in the future.

Nice property at a good value. I enjoyed my stay, will use again in the future.

The property was under renovations and had a flooding event the day before we arrived. However, the staff were great! Traffic around the site was chaotic and dangerous.

The property was under renovations and had a flooding event the day before we arrived. However, the staff were great! Traffic around the site was chaotic and dangerous.

location all was fine

Great all around stay

Great all around stay

Convenient central location

Convenient central location

Just came back from the trip. This is the worst Marriott I had ever stay. I was misleading by the rating and the name of Marriott. The property is super outdated, and the room is old and small. All doors including front door was locked, it means this area is not safe. Breakfast is terrible.

Just came back from the trip. This is the worst Marriott I had ever stay. I was misleading by the rating and the name of Marriott. The property is super outdated, and the room is old and small. All doors including front door was locked, it means this area is not safe. Breakfast is terrible.

Good hotel with good service. Hotel is going through some renovations but overall good, clean comfortable hotel.

Good hotel with good service. Hotel is going through some renovations but overall good, clean comfortable hotel.

Smell. Beds. Price

Room cleaning seemed to be non existing. Bed not made up and bins not emptied. Lack of daily cleaning of the room.

My second stay here, will continue to stay here.

My second stay here, will continue to stay here.

Upon booking nothing was mentioned about construction taking place. We arrived to see construction material in the parking lot. The hallway where our room was located had construction material covering the floors. The door to our room didn’t latch properly. The window in our room, one of the latches to lock didn’t latch all the way. The ac unit was broken in spots. There was patch work done in several spots of the walls. A few bugs, one on the table when we arrived and one behind the toilet when we left. A couple of towels had stains on them. We found someone’s left behind makeup brush on the floor, so the floors were not checked prior to us arriving. We woke up to lots of noise and banging from the construction work taking place on both sides of our room. Would not recommend and will not be wasting my money on this property in the future.

Upon booking nothing was mentioned about construction taking place. We arrived to see construction material in the parking lot. The hallway where our room was located had construction material covering the floors. The door to our room didn’t latch properly. The window in our room, one of the latches to lock didn’t latch all the way. The ac unit was broken in spots. There was patch work done in several spots of the walls. A few bugs, one on the table when we arrived and one behind the toilet when we left. A couple of towels had stains on them. We found someone’s left behind makeup brush on the floor, so the floors were not checked prior to us arriving. We woke up to lots of noise and banging from the construction work taking place on both sides of our room. Would not recommend and will not be wasting my money on this property in the future.

Great stay, close to downtown, quiet, clean, and affordable.

Great stay, close to downtown, quiet, clean, and affordable.

The staff very friendly, the breakfast is good, the bed very comfortable but the room smells like humidity

The staff very friendly, the breakfast is good, the bed very comfortable but the room smells like humidity

Remodeling mentioned but rust on door hinges, wall paper pealing in hallway seem to indicate otherwise. Pool wasn’t available either.

Remodeling mentioned but rust on door hinges, wall paper pealing in hallway seem to indicate otherwise. Pool wasn’t available either.

very outdated

very outdated

Very noisy family/kids continued running above our 2 rooms. Construction next doir, loud at 325 am, 5am.....

Very noisy family/kids continued running above our 2 rooms. Construction next doir, loud at 325 am, 5am.....

No towels in room and dust layer over a lot of the furniture

No towels in room and dust layer over a lot of the furniture

Very friendly staff

Very friendly staff

Hotel was a comfortable stay, was a little surprised that there wasn’t daily housekeeping service but it wasn’t a dealbreaker.

Hotel was a comfortable stay, was a little surprised that there wasn’t daily housekeeping service but it wasn’t a dealbreaker.

The staff at the desk and the housekeeping staff were very helpful, attentive, and friendly.

Clean and modern. Used disposable cutlery and plates - bad environmentally. No electric vehicle charging.

Clean and modern. Used disposable cutlery and plates - bad environmentally. No electric vehicle charging.

Great value for the money. Considerate staff. Charming interior and overall vibe. Even if a little rough around the edges.

Great value for the money. Considerate staff. Charming interior and overall vibe. Even if a little rough around the edges.

Recently stayed and was not impressed for the 270.00 a night. Sticky, needs updating, very generic. Just spend the extra 60 somewhere else. Staff was super nice.

Recently stayed and was not impressed for the 270.00 a night. Sticky, needs updating, very generic. Just spend the extra 60 somewhere else. Staff was super nice.

The staff was so kind and helpful! I would recommend this hotel solely based on how kind they were!

The staff was so kind and helpful! I would recommend this hotel solely based on how kind they were!

The staff was really welcoming and nice. Our rooms felt clean and the beds were comfortable. I have no complaints about the property.

The staff was really welcoming and nice. Our rooms felt clean and the beds were comfortable. I have no complaints about the property.

Great Staff

Great Staff

Excellent costumer service by Octavia

Excellent costumer service by Octavia

The stay was great. Really nice staff. Bed and pillows very comfy. Would stay again. Very close to the Moody center.

The stay was great. Really nice staff. Bed and pillows very comfy. Would stay again. Very close to the Moody center.

Check-in was easy, desk clerk was super friendly. Upon entering the room, we noticed a musty smell and a dampness in the air. The AC could not keep up with the humidity, and the room was warm all night long. There were also hairs on the toilet. Breakfast was ok; it didn't seem like anyone made an effort to make it any better.

Check-in was easy, desk clerk was super friendly. Upon entering the room, we noticed a musty smell and a dampness in the air. The AC could not keep up with the humidity, and the room was warm all night long. There were also hairs on the toilet. Breakfast was ok; it didn't seem like anyone made an effort to make it any better.

The staff was friendly and price was good but my sheets and towels were heavily stained/dirty. I was only staying the one night and not spending much time in the room so I didn't bother the staff with my issues. Just a heads up, you may need to have your room cleaned before settling in. Also, this hotel is in a rough part of town.

The staff was friendly and price was good but my sheets and towels were heavily stained/dirty. I was only staying the one night and not spending much time in the room so I didn't bother the staff with my issues. Just a heads up, you may need to have your room cleaned before settling in. Also, this hotel is in a rough part of town.

Dealt with multiple crickets getting into our room. Breakfast was underwhelming.

Dealt with multiple crickets getting into our room. Breakfast was underwhelming.

Great location. I am an avid user of the Fairfield line of hotels of the Marriott Group and this is the worst experience that we’ve had.

Great location. I am an avid user of the Fairfield line of hotels of the Marriott Group and this is the worst experience that we’ve had.

The breakfast was great, hot and fresh. The diner area was a little crowded when more people arrive for breakfast. The surrounding area of the hotel doesn’t give you a comfortable view and feeling.

What definitely stay here again.

What definitely stay here again.

Enjoyed my time there. Excellent breakfast offerings and comfortable bed. Television had good reception and shower was one of the best I’ve experienced.

Enjoyed my time there. Excellent breakfast offerings and comfortable bed. Television had good reception and shower was one of the best I’ve experienced.

Nice and clean hotel and excellent staff.

Nice and clean hotel and excellent staff.

Every one serving us has a smile on their face.

Every one serving us has a smile on their face.

n/a

n/a

Great staff, they pay attention to details and commit very well to their responsibility.

Great staff, they pay attention to details and commit very well to their responsibility.

Quick registration. Place. WiFi Room needs to be remodeled. AC not cooling properly.

Not too far and not too close.

Not too far and not too close.

I was pleased with my 3 night stay.

I was pleased with my 3 night stay.

My room smelled like mold. I had to request a new room in which they did accommodate. Manager stated they just took over property but not sure if I would go back.

My room smelled like mold. I had to request a new room in which they did accommodate. Manager stated they just took over property but not sure if I would go back.

The location was convenient and the staff was very friendly! Our room was quiet. I appreciated the free parking.

I mistakenly booked for the wrong night. The virtual agent was able to work with the hotel to change to the correct night.

KT was very helpful and welcoming!

Staff very friendly

Looked like the morning clerk was having a bad day,needs to smile more

Central to the area we were visiting

We felt our room was small and the furniture was pretty dated. We think the rooms could be given a refresh.

This hotel needs to complete renovation. My room smelled musky and the bathroom smelled like urine. There even a stain of you know what on the wall. I won’t be coming back!!

We enjoyed the stay.

My husband and I had a great stay. I stayed 3 nights. My Only complaint was the light outside in the parking lot was very bright and close to the room. I had maneuver the black out blinds to keep the light from coming in. It worked well. Hotel staff were very kind and attentive!

The ftont staff especially Christian was excellent

The staff there are very friendly.

Everyone was very friendly

Great place to stay that is easy to access downtown Austin but also quick to the highway to visit the surrounding areas too. My husband worked in the room, while I was off at Round Top shopping. Breakfast was great and plenty of selections. Front desk was always so helpful and welcoming. Great hotel to stay at.

Super friendly staff. Clean rooms, easy access.

The good hotel manager has left and standards seems to have slipped. Also they have added bright flood lights around the property which makes me think it is less safe than it used to be

The check in went smoothly and fast. Our room was clean and the bed was comfy. The only thing I wish would of been better is the breakfast.

Clean and convenient, but getting a little long in the tooth and the lighting in the room was really deficient.

The staff, especially the Manager TJ - were so friendly. Made us feel like family. The amenities were the best I've seen in a hotel of this size and value. An excellent breakfast spread, coffee all day and a hot coco bar. So many little extras. This Fairfield Inn is a shining star in the chain.

The hotel is easy access to freeways and downtown. Will definitely stay again!

Easy on and off from I35. Very clean property. Staff very friendly.