Extended Stay America Suites Austin Northwest/Arboretum

They checked us to a room that hasn’t been cleaned. I cancelled my stay due to fire alarm issues. They wont refund my payment. They told me to call Booking.com. Staff not willing to help to my refund.

They checked us to a room that hasn’t been cleaned. I cancelled my stay due to fire alarm issues. They wont refund my payment. They told me to call Booking.com. Staff not willing to help to my refund.

Bad

Did not feel safe. Do not stay there. After seeing my room I immediately left to find another hotel. Big safety red flags.

Exceptional

Location was minutes from the conference I attended. The odor of the room was not inviting. The carpet felt dirty and the floors had a sticky feeling as you walked on them. Everything seemed terrible and will not come back.

Location was minutes from the conference I attended. The odor of the room was not inviting. The carpet felt dirty and the floors had a sticky feeling as you walked on them. Everything seemed terrible and will not come back.

Good

Filthy room. Not just old but not clean. Toothpaste on mirror. Fridge top and stove top overhang so much dust and particles. Blood on drapes. The bed sheets weren’t wrinkled so I think they had been washed but long curly hair when pulled back sheets and other hairs.

Bath tub was uneven, and felt unsafe to stand in while showering. No texture no bathmat

A solid reminder in life that you get what you pay for. Bathtub was filthy - people were moving furniture on the floor above at 10pm - the coffee bar downstairs was poorly stocked - staff nonexistent - lobby smelled like marijuana

A solid reminder in life that you get what you pay for. Bathtub was filthy - people were moving furniture on the floor above at 10pm - the coffee bar downstairs was poorly stocked - staff nonexistent - lobby smelled like marijuana

Clean and close to the airport

Clean and close to the airport

The kitchen wasn't fully equipped and the room and I never saw a breakfast while there. They said it was a grab and go style, but I never saw that.

Bad

Only that my level got me a good rate that was all. The staff were so un classy and did not go out of their way to go above and beyond for the guests. They were not very friendly, and the house keeping O’ my goodness they need to learn better cleaning the floor was so dirty and there was crumbs on the counters, I was booked from March 9th 2026-April 1st 2026. And I bought a shark vacuum mop combo and every time I vacuumed multiple times a day the floor never emptied clear clean smh. The breakfast was a complete joke they did not offer a hot meal they only offered 2 instant mixed oatmeal packs, and tiny size muffin I’m not joking at all about how small the muffin was so small. And a mix granola bar also small and was so hard I didn’t even open or eat it. The hotel only has 1 guest cart and it’s NEVER available. Someone always has it or it’s “m.i.a” the front desk won’t help to get it back from who ever last took it. (Which I wouldn’t know who that would be) there is no cameras in the hallways in any of the upstairs hallways or near the elevators or stairwell. There is also no cameras around the outside of the property either. Shady people are always hanging around (staff actually posted a sign saying only guest are allowed in / on the premises. Then a guest pulled the fire alarm all because she wasn’t getting her way (no one was at the desk to get her a replacement key it was only around 9 something pm. So someone should have been there, but like always no one usually ever is.

Only that my level got me a good rate that was all. The staff were so un classy and did not go out of their way to go above and beyond for the guests. They were not very friendly, and the house keeping O’ my goodness they need to learn better cleaning the floor was so dirty and there was crumbs on the counters, I was booked from March 9th 2026-April 1st 2026. And I bought a shark vacuum mop combo and every time I vacuumed multiple times a day the floor never emptied clear clean smh. The breakfast was a complete joke they did not offer a hot meal they only offered 2 instant mixed oatmeal packs, and tiny size muffin I’m not joking at all about how small the muffin was so small. And a mix granola bar also small and was so hard I didn’t even open or eat it. The hotel only has 1 guest cart and it’s NEVER available. Someone always has it or it’s “m.i.a” the front desk won’t help to get it back from who ever last took it. (Which I wouldn’t know who that would be) there is no cameras in the hallways in any of the upstairs hallways or near the elevators or stairwell. There is also no cameras around the outside of the property either. Shady people are always hanging around (staff actually posted a sign saying only guest are allowed in / on the premises. Then a guest pulled the fire alarm all because she wasn’t getting her way (no one was at the desk to get her a replacement key it was only around 9 something pm. So someone should have been there, but like always no one usually ever is.

The only good thing about this property is the location Non of the lights worked in the room except for one! when we got there the room was marked as not available and the staff was very unprofessional about it and also vaping right behind the counter as I am checking in I would not recommend this hotel !

Very poor

The only good thing about this property is the location Non of the lights worked in the room except for one! when we got there the room was marked as not available and the staff was very unprofessional about it and also vaping right behind the counter as I am checking in I would not recommend this hotel !

Exceptional

Waited at the lobby for 25 minutes before I was able to check in

Location To much noise

Had bed bugs. I told the staff they acted like I was the problem

They lost our reservation and we had to spend an extra 30 minutes having to do it and then on top of that the hotel is really rundown. The rooms are not very inviting. We had to switch our room because our toilet didn’t work and it has a very, very weird smell in the hotel.

HOTEL WAS DIRTY HAD A BAD SMELL,ROOMS WERE NOT CLEAN

Hotel was run down and dirty. The hallways smelled like pot. The first room they put me in had a broken AC/heater that made lots of noise. The second room they put me in had clearly been broken into before because the door frame was bent open and you could see the hallway even with the door closed. The "breakfast" that was supposed to be included was my choice of a small muffin or bag of instant oatmeal. Both of which were behind the front desk, so you had to get the person at the front desk to get it for you.

Hotel was run down and dirty. The hallways smelled like pot. The first room they put me in had a broken AC/heater that made lots of noise. The second room they put me in had clearly been broken into before because the door frame was bent open and you could see the hallway even with the door closed. The "breakfast" that was supposed to be included was my choice of a small muffin or bag of instant oatmeal. Both of which were behind the front desk, so you had to get the person at the front desk to get it for you.

just for sleep. non conmfortable

just for sleep. non conmfortable

The hotel cancelled my reservation on the same day of my check in while I was enroute to the city.

My fiancé checked in visited her room. Left and booked a different hotel. I have tried getting my money back but haven't received it.

My fiancé checked in visited her room. Left and booked a different hotel. I have tried getting my money back but haven't received it.

As soon as I walked in, it appeared to be a refurbished building. It had an odor of smoke, but maybe that was from someone passing by. I gave it the benefit of the doubt by checking in. I entered my room, it seemed like a room from the late 80's. It was muggy and stuff, I turned on the air unit and began to cough excessively. I've stayed in refurbished hotels in New Orleans and they looked vintage and classic and by the outskirts and inside, I expected better or classic. Whatever is inside of the room or someone's room, stepping off of the elevator it stunk. What the website tells and upon checking in, it does not match. For 100.00. NO! I had to buy other medicine because of whatever smelled. It gives muggy and stuff.

Expedia, I am done using your service. Expedia is able to get the prices they get and advertise by arranging the lowest quality rooms unused by hotel vendors. I have to go back to booking with hotels directly where quality for the money is most important to me.

Expedia, I am done using your service. Expedia is able to get the prices they get and advertise by arranging the lowest quality rooms unused by hotel vendors. I have to go back to booking with hotels directly where quality for the money is most important to me.

Everything else. The cabinet the fridge was in was rotting away due to dripping from the fridge.

Everything was good

Everything was good

i didnt stay hear because they had already booked my confirmed stay online & gave it to another ppl.

The staff were wonderful but the rooms just weren't very clean and I feel like there was mold in the air.

The staff were wonderful but the rooms just weren't very clean and I feel like there was mold in the air.

The cleanliness and despite it being a no smoking room it smelled like smoke.

Plenty of free parking.

Plenty of free parking.

Everything was great

Everything was great

Incredibly dated. Rooms are gross. Bathroom counter scuffed up, bathtub had black spots in it. Closet "shelf" falling off wall. Weird furniture. Not enough outlets. No hairdryer. Lobby is nothing like the photos, looks like a hostel. Felt sketchy.

There was one Hispanic chick in front desk i believe her name was Ann or Anna, told me I had to take my own trash to the Trash Room when ive seen guests put theirs outside their door. Now I've never been told that, and I dont have an issue with throwing my trash If its true, but if not, don't lie to guests about what they're "supposed" to do. Some of the wall outlets didn't work and same with one bedside Lamp

Location, fairly quiet Cleanliness could have been more thorough considering the dated decor.

Made reservations ten minutes prior to arrival and was told that I did not have a reservation and I could not get a refund.

Made reservations ten minutes prior to arrival and was told that I did not have a reservation and I could not get a refund.

Dog friendly

Dog friendly

The property is average. It is outdated and the rooms are outdated. There nothing to offer in the rooms. (No coffee etc.) Floors were a bit dirty.

The property is average. It is outdated and the rooms are outdated. There nothing to offer in the rooms. (No coffee etc.) Floors were a bit dirty.

Air conditioning in room did not operate properly. Had to set very low in order to get any cooling. Room was either freezing or hot

Air conditioning in room did not operate properly. Had to set very low in order to get any cooling. Room was either freezing or hot

The staff was terrible . Took me 30 minutes to get checked in. The hallway i was in was loud and it was really late ..could not accommodate me an extra 30 minutes to check out .said it would be an extra 25 dollars . work was delayed an hour . Just was not my ideal stay . I will not return to this location

There were no breakfast (but it said so) and no room service for 3 days.

There were no breakfast (but it said so) and no room service for 3 days.

Always a good stay the room had a smell to it and they wouldn’t move rooms as if it would hurt them is my only issue but always a good stay

Always a good stay the room had a smell to it and they wouldn’t move rooms as if it would hurt them is my only issue but always a good stay

Not a nice place to stay kitchen was awful downstairs had a lobby

It had a foul smell in the room

It had a foul smell in the room

Read the minor details on the property not a 24hr checkin.

Read the minor details on the property not a 24hr checkin.

I did not get a chance to stay because of car problem and they hotel did not give me a refund.

I did not get a chance to stay because of car problem and they hotel did not give me a refund.

The Manager Tawanna is welcoming and warm!

The Manager Tawanna is welcoming and warm!

Great customer service! Greeted with a smile and they made sure that my stay would be nice and that I would enjoy it

Great customer service! Greeted with a smile and they made sure that my stay would be nice and that I would enjoy it

There was dog poop in the room upon arrival

There was dog poop in the room upon arrival

Unsafe outdated and dirty. Toothpaste on the mirror, sheets smelled unclean. I left before night 2 and yall couldn’t even get that night I didn’t stay refunded either.

Unsafe outdated and dirty. Toothpaste on the mirror, sheets smelled unclean. I left before night 2 and yall couldn’t even get that night I didn’t stay refunded either.

Nice area, but feels sketchy inside,

Nice area, but feels sketchy inside,

Staff extremely rude. Non-smoking room reeked of smoke. TV remote barely worked. Didn’t feel or smell clean.

Staff extremely rude. Non-smoking room reeked of smoke. TV remote barely worked. Didn’t feel or smell clean.

Looking for a less expensive hotel not too far from the Renaissance Hotel and I found it here! Simple, comfortable, clean, with small kitchen. Bed was comfortable, shower was hot. Staff were very nice.

Looking for a less expensive hotel not too far from the Renaissance Hotel and I found it here! Simple, comfortable, clean, with small kitchen. Bed was comfortable, shower was hot. Staff were very nice.

Staff did not charge to room to the correct card, the entire place smelled like cheap incense.

Staff did not charge to room to the correct card, the entire place smelled like cheap incense.

Our room was not handicap, friendly and they were not accommodate us. What do I need to do to get a refund from this property or you?

Our room was not handicap, friendly and they were not accommodate us. What do I need to do to get a refund from this property or you?

Kind front Desk. Human Element.

Kind front Desk. Human Element.

I booked over hotels.com but when arriving there at 11 pm, they said that the the hotel is sold out and I had to spend the night in the airport as all other hotels in Austin were sold out. The hotel personel was just saying again again " we're sold out" whatever I ask for a solution. Horrible hotel and horrible experience.

I booked over hotels.com but when arriving there at 11 pm, they said that the the hotel is sold out and I had to spend the night in the airport as all other hotels in Austin were sold out. The hotel personel was just saying again again " we're sold out" whatever I ask for a solution. Horrible hotel and horrible experience.

The hotel didn't honor my reservation after more than 30 minutes. Thanks to Sonesta Suites I got a place to sleep.

The hotel didn't honor my reservation after more than 30 minutes. Thanks to Sonesta Suites I got a place to sleep.

Good hotel

Good hotel

Everything was so good

Everything was so good

.

.

Everyone is very helpful and my check went great. No complaints here

Everyone is very helpful and my check went great. No complaints here

The room in not clean. I got allergy from bedsheets

The room in not clean. I got allergy from bedsheets

Great

Great

Coackroaches in bathroom and bed.

Coackroaches in bathroom and bed.

For a bargain hotel, this is an excellent choice--everything worked--it was clean and spacious, with good wifi, showtime, and dish network, an iron, hangars, and plenty of towels. Good safe parking. Corporate run. Climate control--excellent heat and cooling. For the price of a converted nursing home or a zombie semi-salvaged formerly abandoned motel you can have a decent room here in a modern building. Recomended in the under 70 dollar a night category.

For a bargain hotel, this is an excellent choice--everything worked--it was clean and spacious, with good wifi, showtime, and dish network, an iron, hangars, and plenty of towels. Good safe parking. Corporate run. Climate control--excellent heat and cooling. For the price of a converted nursing home or a zombie semi-salvaged formerly abandoned motel you can have a decent room here in a modern building. Recomended in the under 70 dollar a night category.

This place has been great - a temporary stay but no complaints.

This place has been great - a temporary stay but no complaints.

Cockroaches, horrible smell,

Cockroaches, horrible smell,

Extremely helpful staff and management. I’ll be staying here every time I come to town.

Extremely helpful staff and management. I’ll be staying here every time I come to town.

No thank you

No thank you

Arrived after paying online through Expedia but they did not have a room available. Had to go somewhere else and then had to spend over an hour on the phone with Expedia for a refund.

Arrived after paying online through Expedia but they did not have a room available. Had to go somewhere else and then had to spend over an hour on the phone with Expedia for a refund.

Had a reservation but I arrived and there was no room available,even though I had paid online. Was waiting in the lobby and there are no restrooms in the lobby, just in the rooms. Had to leave and find another hotel when they could not give me a room.

Had a reservation but I arrived and there was no room available,even though I had paid online. Was waiting in the lobby and there are no restrooms in the lobby, just in the rooms. Had to leave and find another hotel when they could not give me a room.

The person checking me in was very kind and very understanding. I was a little sketched out when I arrived. it took about 10 minutes to get some one to let me in as it was after 10:00. The lady at the front desk was very kind, however the lobby was not taken care of. I got checked in, went to the 4th floor, the doors opened and the smell of marijuana was overwhelming. I found my room, walked in, turned on the lights and heater. It was clean, but extremely dated and when I turned on the heater, it hadn't been used yet so the burning smell was overwhelming. I was in the room for only 5 min when the smell of marijuana infiltrated my room and I could hear people yelling and screaming outside my door. I opened it only to find no one was there, they were in fact in a room down the hall. I proceeded downstairs to the lobby and checked out.

The person checking me in was very kind and very understanding. I was a little sketched out when I arrived. it took about 10 minutes to get some one to let me in as it was after 10:00. The lady at the front desk was very kind, however the lobby was not taken care of. I got checked in, went to the 4th floor, the doors opened and the smell of marijuana was overwhelming. I found my room, walked in, turned on the lights and heater. It was clean, but extremely dated and when I turned on the heater, it hadn't been used yet so the burning smell was overwhelming. I was in the room for only 5 min when the smell of marijuana infiltrated my room and I could hear people yelling and screaming outside my door. I opened it only to find no one was there, they were in fact in a room down the hall. I proceeded downstairs to the lobby and checked out.

Clean, well maintained and close to domain

Clean, well maintained and close to domain

Accident happened. Had to cancel last minute.

Accident happened. Had to cancel last minute.

Everything was good

Everything was good

One of the worst hotels I’ve stayed in. As soon as I walked into the room, it smelled like cigarettes smoke. The television did not work and all the furniture was broken and unkept.

One of the worst hotels I’ve stayed in. As soon as I walked into the room, it smelled like cigarettes smoke. The television did not work and all the furniture was broken and unkept.

Booked a two double beds, hotel provided one queen. No refund

Booked a two double beds, hotel provided one queen. No refund

We had emailed days prior about an early check in and recieved no response. So we went straight to the hotel to see what they could do for us. The team lead at the front desk did not allow us to have an early check-in and was quite rude about it. We had to venture off for 3 hours, came back at 2:30 and room still wasnt ready. 10 minutes later another couple walked in and they were able to check in. They didnt even have restrooms for customers. Breakfast consisted of coffee, granola bars, oatmeal packs. Our second and third day ONLY had coffee and the oatmeal packs that do not taste good. Our room was never clean, no bed made, no fresh towels, no toilet paper. Not impressed. Only good thing is that there is a plaza across with restaurants (20 min. walk, 5 minute uber ride).

We had emailed days prior about an early check in and recieved no response. So we went straight to the hotel to see what they could do for us. The team lead at the front desk did not allow us to have an early check-in and was quite rude about it. We had to venture off for 3 hours, came back at 2:30 and room still wasnt ready. 10 minutes later another couple walked in and they were able to check in. They didnt even have restrooms for customers. Breakfast consisted of coffee, granola bars, oatmeal packs. Our second and third day ONLY had coffee and the oatmeal packs that do not taste good. Our room was never clean, no bed made, no fresh towels, no toilet paper. Not impressed. Only good thing is that there is a plaza across with restaurants (20 min. walk, 5 minute uber ride).

Very help full at check in..and the rooms are nice and clean

Very help full at check in..and the rooms are nice and clean

No good

No good

The hotel met and exceeded my expectations In every way.

The hotel met and exceeded my expectations In every way.

People loitering in parking lot and around building was not safe.

People loitering in parking lot and around building was not safe.

Good place

Good place

We should have known we wouldn't have a good experience when we first entered. Nobody was at the registration desk and there was water dripping from the ceiling onto the registration desk. The employee who came out to greet us was surprised by the water and rushed off to check the rooms above and make some phone calls. We had to stand around a while before we could check in. There was an odd smell in the hall but the room smelled ok. The room was adequate, however we were surprised that, for an extended stay hotel, there were no glasses, plates, utensils, etc. NONE! Apparently you have to pay extra for those. Bathroom light was extremely dim, almost couldn't see. Toiletries were nearly nonexistent: 2 small bars of soap and one TINY container of mediocre shampoo. No hand lotion or conditioner. Hair dryer was missing. The guy at the front desk didn't have a spare hair dryer. I had to wait quite a while until he finally found one. Thank goodness for a nearby Target where we were able to pick up some supplies. Breakfast was not good. It was a cart in the entry with some instant oatmeal, instant grits, a few small packaged muffins, a couple of breakfast bars, and coffee. We went to McDonalds. The staff were polite. Don't think the state of the property was their fault.

We should have known we wouldn't have a good experience when we first entered. Nobody was at the registration desk and there was water dripping from the ceiling onto the registration desk. The employee who came out to greet us was surprised by the water and rushed off to check the rooms above and make some phone calls. We had to stand around a while before we could check in. There was an odd smell in the hall but the room smelled ok. The room was adequate, however we were surprised that, for an extended stay hotel, there were no glasses, plates, utensils, etc. NONE! Apparently you have to pay extra for those. Bathroom light was extremely dim, almost couldn't see. Toiletries were nearly nonexistent: 2 small bars of soap and one TINY container of mediocre shampoo. No hand lotion or conditioner. Hair dryer was missing. The guy at the front desk didn't have a spare hair dryer. I had to wait quite a while until he finally found one. Thank goodness for a nearby Target where we were able to pick up some supplies. Breakfast was not good. It was a cart in the entry with some instant oatmeal, instant grits, a few small packaged muffins, a couple of breakfast bars, and coffee. We went to McDonalds. The staff were polite. Don't think the state of the property was their fault.

Staff was very nice and helpful.

Staff was very nice and helpful.

Recommend this place

Recommend this place

Room is not good at all, no cleaning. I just cancelled my reservation and moved to another one with the same budget.

Room is not good at all, no cleaning. I just cancelled my reservation and moved to another one with the same budget.

I found the room completely adequate and the staff very friendly but I discovered my upper body covered with bedbug bites about 8 hours after I returned home!!!

I found the room completely adequate and the staff very friendly but I discovered my upper body covered with bedbug bites about 8 hours after I returned home!!!

Our room smelled like smoke. Property is old and there were little roaches in the bathroom! Overall it wasn’t a pleasant stay but the location and the night clerk was nice.

Our room smelled like smoke. Property is old and there were little roaches in the bathroom! Overall it wasn’t a pleasant stay but the location and the night clerk was nice.

It's a perfectly adequate hotel. Its not fancy, but theres nothing missing or deficient. Great access to standard American suburban retail options for anything you could need. Im not disappointed. Meets expectations.

It's a perfectly adequate hotel. Its not fancy, but theres nothing missing or deficient. Great access to standard American suburban retail options for anything you could need. Im not disappointed. Meets expectations.

The room smelled like smoke

The room smelled like smoke

Room needs upgrades. Especially in bathroom.

Room needs upgrades. Especially in bathroom.

I felt disgusted going under the covers.

I felt disgusted going under the covers.

I’ve stayed here several times. Every time has been enjoyable and mishap-free. I will continue to make this my home away from home as long as it is affordable and well maintained as it has been in the past.

I’ve stayed here several times. Every time has been enjoyable and mishap-free. I will continue to make this my home away from home as long as it is affordable and well maintained as it has been in the past.

My late 1 am arrival apparently happened during a " nightly audit" that ultimately delayed my check in by 45 minutes after I arrived. Their late entry phone number was also not working which is actually what put me into the audit time frame because I could not connect to the front desk to let me in the locked entrance.

My late 1 am arrival apparently happened during a " nightly audit" that ultimately delayed my check in by 45 minutes after I arrived. Their late entry phone number was also not working which is actually what put me into the audit time frame because I could not connect to the front desk to let me in the locked entrance.

Great! And great price!

Great! And great price!

It was well located near lots of eateries and shopping. Liked the large fridge and mini kitchen. Staff was pretty good as well.

It was well located near lots of eateries and shopping. Liked the large fridge and mini kitchen. Staff was pretty good as well.

Very clean place the staff was very friendly and extremely great highly recommended

Very clean place the staff was very friendly and extremely great highly recommended

In town for work. Not the best customer service but the room was good and clean

In town for work. Not the best customer service but the room was good and clean

Completely outdated, and it had a couple of roaches in the room.

Completely outdated, and it had a couple of roaches in the room.

Won't stay here again. My first experience there wasn't great, but I thought I would try again. There was a man who was at the desk wearing gloves and a hoodie. He said he could help. An employee was leaving and put some keys on the counter. The man got onto the lady about leaving the key so anyone could get it. He tried to be friendly but you could tell he was upset. He gave me my key and said it was on the second floor. I asked if there was something on the first floor handicap accessible because I had put that in my request. He was rude and told me no. Their grounds were not kept, the paint and carpet in the hallway are bad. My room didn't smell clean. The towels didn't smell clean. The toilet had urine and pubic hair on it on the part under the seat. It was black around the rim and you could tell it had not been scrubbed. My room was next to the trash room, so starting around 4 am one of the employees was bagging trash, and making that popping sound when you shake a trash bag so it will expand. That continued until about 4:45 am. When I checked out, no one was at the desk, and there was not a sign or container to leave the key. I called out, and some lady came out and said to just leave it. She did ask what room I was in, but she didn't ask about my stay.

Won't stay here again. My first experience there wasn't great, but I thought I would try again. There was a man who was at the desk wearing gloves and a hoodie. He said he could help. An employee was leaving and put some keys on the counter. The man got onto the lady about leaving the key so anyone could get it. He tried to be friendly but you could tell he was upset. He gave me my key and said it was on the second floor. I asked if there was something on the first floor handicap accessible because I had put that in my request. He was rude and told me no. Their grounds were not kept, the paint and carpet in the hallway are bad. My room didn't smell clean. The towels didn't smell clean. The toilet had urine and pubic hair on it on the part under the seat. It was black around the rim and you could tell it had not been scrubbed. My room was next to the trash room, so starting around 4 am one of the employees was bagging trash, and making that popping sound when you shake a trash bag so it will expand. That continued until about 4:45 am. When I checked out, no one was at the desk, and there was not a sign or container to leave the key. I called out, and some lady came out and said to just leave it. She did ask what room I was in, but she didn't ask about my stay.

the expedia website advertised free breakfast which in fact it was only coffee & prewrapped muffins no hair dryer sink in bathroom leaked onto the floor when i pulled back the sheets to get into bed, the bottom sheet was dirty. I pulled it off & slept on mattress pad lighting in the room was poor the tv did not work the clerk that checked me had a white shirt on that was ragged and extremely dirty. her appearance was unkept the worst hotel I've ever stayed in in my life! you should remove this hotel as an option from the website

the expedia website advertised free breakfast which in fact it was only coffee & prewrapped muffins no hair dryer sink in bathroom leaked onto the floor when i pulled back the sheets to get into bed, the bottom sheet was dirty. I pulled it off & slept on mattress pad lighting in the room was poor the tv did not work the clerk that checked me had a white shirt on that was ragged and extremely dirty. her appearance was unkept the worst hotel I've ever stayed in in my life! you should remove this hotel as an option from the website

It's was an inconvenience to my husband and I. After staying here since for about a month waiting for our apt to get approved. We were treated like a first time customer. Just because there's events coming up and prices went up . Now mind I was being held by the manager Patrica. I was charged standard rate at the price of 149.00 When I questioned her about the price being so high she simply told me she has no idea and maybe it was something I did then she said she couldn't do nothing about it I would have to call there reservation line and take care of it. When she was the one that told me that if I book with Expedia Extended Stay can not adjust or do anything with the booking. So I signed up for there website. Thinking I can deal directly with them. Since I was gonna be here a while it be more convenient. So when I book with them she still had no.acces as a manager or not even try to get in touch with there reservation line. So I ended up pay 149.00 or I would of had to vacant my room I've had for a month. Mind I'm a gold member with Expedia. She made no effort in helping or even trying to help me . It was like I was taking up her time and other customers who needed a room. Then they have all this signs and tv ad that saids if you need to stay a while no problem. Well I felt like a problem to her because I questioned the rate of the room. Everyone except the nice lady that work Thursday night and Richard plus one very nice Hispanic house keeper were very professional.

It's was an inconvenience to my husband and I. After staying here since for about a month waiting for our apt to get approved. We were treated like a first time customer. Just because there's events coming up and prices went up . Now mind I was being held by the manager Patrica. I was charged standard rate at the price of 149.00 When I questioned her about the price being so high she simply told me she has no idea and maybe it was something I did then she said she couldn't do nothing about it I would have to call there reservation line and take care of it. When she was the one that told me that if I book with Expedia Extended Stay can not adjust or do anything with the booking. So I signed up for there website. Thinking I can deal directly with them. Since I was gonna be here a while it be more convenient. So when I book with them she still had no.acces as a manager or not even try to get in touch with there reservation line. So I ended up pay 149.00 or I would of had to vacant my room I've had for a month. Mind I'm a gold member with Expedia. She made no effort in helping or even trying to help me . It was like I was taking up her time and other customers who needed a room. Then they have all this signs and tv ad that saids if you need to stay a while no problem. Well I felt like a problem to her because I questioned the rate of the room. Everyone except the nice lady that work Thursday night and Richard plus one very nice Hispanic house keeper were very professional.

Good place to lay my head in the evenings

Good place to lay my head in the evenings

It was great and the room did smell but other then that awesome the staff was super nice and sweet

It was great and the room did smell but other then that awesome the staff was super nice and sweet

Quite

Quite

Never stayed at an extended stay before. Probably would not stay at one again. There was a relatively clean kitchen but room smelled of cooking and was a bit unpleasant. Everything we had in the room smelled of cooking oil after we left!

Never stayed at an extended stay before. Probably would not stay at one again. There was a relatively clean kitchen but room smelled of cooking and was a bit unpleasant. Everything we had in the room smelled of cooking oil after we left!

Great 👍

Great 👍

Excellent

Excellent

Close to my workplace, nice shopping and food options close by. Very good value for money. Met my needs.

Close to my workplace, nice shopping and food options close by. Very good value for money. Met my needs.

Really dirty…

Really dirty…

They over booked their double queen rooms so we were offered 2 single rooms. We ended up in a full size bed. The rooms were clean staff was friendly. Not much breakfast to speak of granola bars, muffins and instant oatmeal.

They over booked their double queen rooms so we were offered 2 single rooms. We ended up in a full size bed. The rooms were clean staff was friendly. Not much breakfast to speak of granola bars, muffins and instant oatmeal.

If you just want a clean room and safety, then this is a great place to stay. If you want luxury, then this is not the place to stay. It feels kind of minimal, but that's the reason the price is such a bargain. Staff was great - polite and friendly. Free Breakfast - pass

If you just want a clean room and safety, then this is a great place to stay. If you want luxury, then this is not the place to stay. It feels kind of minimal, but that's the reason the price is such a bargain. Staff was great - polite and friendly. Free Breakfast - pass

The location was fine. The properties to the west were under construction/renovation, so there was not much to see, and the weeds and grass along the sidewalk were pretty high. The property itself seems like it is old, and some paint was about all they did to cover it up. My room was handicap accessible because I had surgery, and my balance is sometimes off. I do not use a walker or crutches, so the lady at check in kept looking at me and asking if I needed to change even though I told her I needed handicap accessible. The shower head needs to be replaced. The furniture looks like the stuff you buy at Walmart, and it was pretty banged up. I wasn't in my room much, so that was okay. The breakfast was a grab and go. There were granola bars and some instance oat meal. There wasn't any fruit or anything else. There was one spot with a bin for the dog but it was under trees that prevented any grass, and it was located right by the front door, so if your dog is easily distracted, it was a pain.

The location was fine. The properties to the west were under construction/renovation, so there was not much to see, and the weeds and grass along the sidewalk were pretty high. The property itself seems like it is old, and some paint was about all they did to cover it up. My room was handicap accessible because I had surgery, and my balance is sometimes off. I do not use a walker or crutches, so the lady at check in kept looking at me and asking if I needed to change even though I told her I needed handicap accessible. The shower head needs to be replaced. The furniture looks like the stuff you buy at Walmart, and it was pretty banged up. I wasn't in my room much, so that was okay. The breakfast was a grab and go. There were granola bars and some instance oat meal. There wasn't any fruit or anything else. There was one spot with a bin for the dog but it was under trees that prevented any grass, and it was located right by the front door, so if your dog is easily distracted, it was a pain.

Needed a place to stay while roommate's family was in town. This place was quiet and in a convenient area and was priced nicely.

Needed a place to stay while roommate's family was in town. This place was quiet and in a convenient area and was priced nicely.

The room itself was clean, but unfortunately, in the room, couldn't adjust where the AC would blow, the bed was so uncomfortable and noisy, and the fridge was extremely loud. So I didn't even sleep normally. :-(

The room itself was clean, but unfortunately, in the room, couldn't adjust where the AC would blow, the bed was so uncomfortable and noisy, and the fridge was extremely loud. So I didn't even sleep normally. :-(

Stinky room with a terrible smell. Asked staff to change my room and they refused. Would never stay there.

Stinky room with a terrible smell. Asked staff to change my room and they refused. Would never stay there.

STAFF WERE FRIENDLY AND HELPFUL, VERY CLEAN WOULD STAY THERE AGAIN !!! THANKS

STAFF WERE FRIENDLY AND HELPFUL, VERY CLEAN WOULD STAY THERE AGAIN !!! THANKS

We were there for two nights on a busy weekend for Austin, so there weren't many choices, but I was happy to find this place. It was extremely expensive for what it was, but I got it was this particular weekend, so I was okay with it. But there was no water on the premises. The vending machine was broken. There was no ice. The TV didn't work. There was a kitchen, but no plates or cups or pots or silverware or anything to use the kitchen. Not even a coffee maker. It was just disappointing.

We were there for two nights on a busy weekend for Austin, so there weren't many choices, but I was happy to find this place. It was extremely expensive for what it was, but I got it was this particular weekend, so I was okay with it. But there was no water on the premises. The vending machine was broken. There was no ice. The TV didn't work. There was a kitchen, but no plates or cups or pots or silverware or anything to use the kitchen. Not even a coffee maker. It was just disappointing.

Property condition and cleanliness is not as advertised in the pictures.

Property condition and cleanliness is not as advertised in the pictures.

Best to be used for a quick overnight stay if needed

Best to be used for a quick overnight stay if needed

The room had a smell in it and it was dusty and not cleaned all the way.

The room had a smell in it and it was dusty and not cleaned all the way.

Old. Needed updating. Rate was good. Good location.

Old. Needed updating. Rate was good. Good location.

This hotel needs some investment dollars. The kitchen and bathrooms are very old and not well kept.

This hotel needs some investment dollars. The kitchen and bathrooms are very old and not well kept.

The room was amazing, clean all around, probably the best set up I’ve stayed at. But there was a “smell” to the room that required us to Fabreze the room entirely. It was a great hotel and that was the only downside.

Very comfortable, bathroom a little dated and there’s nothing in the kitchenette (no pots, pans, plates, utensils or glasses) and no hair dryer but neither was a big deal for me.

Excellent location. Convenient to many areas and services. Hotel is in need of updating. While clean and safe it has a disinfectant odor in some areas. Some furniture, light fixtures and appliances are worn out and need replacing. Comfortable beds. A great value for the money.

A good size fridge that looked new. The room was roomy, air-conditioning was up to par even on a 102 degree day. I did walk to Domain every day (20 min walk). But as you walk next to highway, it is loud (you can not talk on the phone). The hotel itself was quite (my windows were facing the road) Cons: Desk is not open 24 hours. The breakfast leaves to be desired. Also, there was only one trash basket in the room. As I stayed for a week, it was filled up (they do not clean room during your stay).

One of the biggest lacks in my opinion is cleaning. If you don't want carpets anymore there is a need to wet mop the hard surface flooring. The cleaning crew in general needs some serious overhauling which would make a huge difference to the whole place. Overall I like the place and the staff is very helpful and trying the best they can. All the best to the new GM on her new endeavor.

Tpasspds

it's my opinion they need a day &/or night enforcer because the guests sometimes try to pull a fast one on them because they're understaffed. they could use the help.

Very nice staff, great location, comfortable for the time being spent there along the price.

No restroom in the lobby. Better go use one before check-in. Told the clerk I really needed to go after driving there from Houston, but it was slow checking in. A torture to seniors for sure.