Austin Marriott Downtown

We had a very good stay overall. The room was clean, comfortable, and well maintained, and the staff was friendly and professional throughout our visit. We did experience an issue with the air conditioning, which took a few hours to fully resolve. However, the hotel handled the situation professionally, stayed responsive, and went above and beyond by providing us with a complimentary $100 breakfast credit for the inconvenience. We appreciated the effort to make things right and enjoyed the rest of our stay. The excellent customer service left a positive impression, and we would stay here again.

We really enjoyed the location

Exceptional

Was a very nice place but took awhile to get in because they tried to charge me for the room when I arrived, I had already paid for the room. After talking with them and showing them emails and my bank account it took awhile but they let us in without charging again. Also no robes : (

Superb

Convenance to the venue I was at for conference. Staff was great, attentive concierge, clean, Barely any hot water. Luke warm at best. The lights throughout the entire room were too dim. Love dim lighting in the bedroom, but bathroom needs a dimmer option for more light when getting ready.

I really enjoyed my stay at this hotel. It offered the high standard of quality I always expect from Marriott. The rooms were clean, the beds were comfortable, and the location was great. I would definitely stay here again

I wish there was a refrigerator in the room, otherwise it was great!

Clean room and lovely food. Busy foyer

Exceptional

Passable

The inside was beautiful and rooms nice. They messed up my reservation and charged me an extra $197 and valet when it was included in my reservation. And they tried to charge me the $375 when I got there when I had already paid on booking.

Very nice hotel with a very central location Rooms are not very spacious.

Very nice hotel with a very central location Rooms are not very spacious.

They messed up my reservation and charged me an extra $197 and valet when it was included in my reservation. And they tried to charge me the $375 when I got there when I had already paid on booking.

Clean. Great location and amenities !

Not having a fridge or ice readily available was really odd

Great place, very nice great location Not having a fridge or ice readily available was really odd

Exceptional

Loved all, especially the restaurants and city view. Layout of room was awkward with bathroom area and clear shower door situated right at entrance to room.

Staff helps us right off the gate. Since this was my first time booking a hotel for our friend's wedding. They were so helpful with process of check in and check out, giving a tour and recommendations! I felt so welcomed with my friend. Would 100% stay again for the next Austin trip.

Overall everything and the experience phenomenal

The room is pretty comfortable, team members extremely professional. Location is really good, you can just walk to the river, restaurants and 20 min to the airport.

The room is pretty comfortable, team members extremely professional. Location is really good, you can just walk to the river, restaurants and 20 min to the airport.

Clean room and the staff was helpful

Great resort . Staff was wonderful

Muy bueno recomendado 100%

Superb

Checking staff were exceptionally wonderful! Wait staff for outdoor eating area need more hospitality training though.

Checking staff were exceptionally wonderful! Wait staff for outdoor eating area need more hospitality training though.

I love everything about this hotel

Great location, great bars and nice market inside to get coffee and snacks

Awesome stay! Definitely will come back!

Exceptional

Overall, wonderful stay!! Only annoyance was $69 cost of overnight valet. But no complaints about the valet workers—they were great!

Right in downtown, not far from the river. Will be a block from the new convention center when that is built

Great rooftop bar and inside bar.

Gym has great equipment and plenty of space. Several options for dining. Great location.

Exceptional

Exceptional

Exceptional

Good location and amenities I.e gym, restaurant and pool Nothing available in room I.e coffee maker, fridge etc. Staff service not overly accommodating.

Hotel was nice , food options decent. Staff was very friendly. Conference rooms were VERY cold. Room Temp was set at 56 degrees. We tried to change it but it did nothing. Reported to staff but nothing changed from day to day. It was so cold you could concentrate on the Lectures that were being given as you were focused on your hands,feet being cold and your nose running.

Clean room, nice staff

Hotel was nice , food options decent. Staff was very friendly. Conference rooms were VERY cold. Room Temp was set at 56 degrees. We tried to change it but it did nothing. Reported to staff but nothing changed from day to day. It was so cold you could concentrate on the Lectures that were being given as you were focused on your hands,feet being cold and your nose running.

Loved our stay! Highly recommend!

Loved our stay! Highly recommend!

Exceptional

Exceptional

Fun location

N/A

Great location. Wonderful staff.

Excellent! Excellent, Excellent! Everything was superior.

Good location

Comfortable and convenient location

Exceptional

Great hotel! Our favorite in Austin!

Our favorite Austin hotel. It’s modern, clean, great location, comfortable beds, pool & cabana area on roof is incredible as is Zanzibar! Love the free drip coffee, breakfast vouchers, and $25 a day credit toward food & drink!

Didn't expect to pay $30 for water bottles

Exceptional

Exceptional

Awesome No spa

Awesome No spa

Property was very nice. Corrine had great food.

I had a great stay at the Marriott Downtown in Austin, Texas. The hotel was very clean, and the room was comfortable and well-maintained. I especially enjoyed the fitness center and the pool, which were both in excellent condition and added to the overall experience. I also want to give a special thank you to Ricky at the front desk. He was incredibly helpful and professional when we needed assistance sorting out a room issue. His customer service really stood out and made a big difference in our stay. Overall, a very positive experience, and I would definitely stay here again. No complaints

I had a great stay at the Marriott Downtown in Austin, Texas. The hotel was very clean, and the room was comfortable and well-maintained. I especially enjoyed the fitness center and the pool, which were both in excellent condition and added to the overall experience. I also want to give a special thank you to Ricky at the front desk. He was incredibly helpful and professional when we needed assistance sorting out a room issue. His customer service really stood out and made a big difference in our stay. Overall, a very positive experience, and I would definitely stay here again. No complaints

Very modern and pretty in a great location Quite expensive

I forgot I had stayed here before, and its a nice place. Our view was of the city and water. We for my husband birthday, staff was very accommodating. Would stay here again.

Staff was amazing , Alyssa helped us with some things and was amazing

The cocktails and loo area were very good as were the bar snacks the staff were fabulous a The view from our room was awful a building site which also was very noisy in the mornings

Easy check in, cute bar and rooftop, great breakfast

The hotel is in a great area of the city to walk to near by restaurants or simply enjoy the city. The views from the rooms were amazing and I really loved the setup from our room. It had plenty of space and multiple mirrors. I also was so glad we had amenities for everything to enjoy from; mini market, multiple bars, small coffee shop, the pool, the gym, and the rooftop bar. I liked everything.

Great hotel with a very nice atmosphere. We had a pleasant stay overall, but there were a couple of issues. The room didn’t include a fridge, and we weren’t a fan of the bar soap provided for handwashing. Additionally, our room faced a construction area, and we were woken up at 8 AM on Sunday due to the noise.

The rooms were immaculate and had everything we needed. The valet parking was very easy. The breakfast was amazing and very reasonably priced. The staff were all very polite and helpful. We had a great stay here and would definitely recommend it.

Great place!

I really like the bar on the 7th floor.

I wish they had free parking . The valet is very expensive . It could be same price as public pay parking as $15 .

This is a great hotel in a very good location. The staff was friendly and helpful.

Location, hotel amenities and additional public parking near the hotel. Hotel pool is very good and really in a good shape. Room cleanliness and view to the city is really good. Plenty of option for meal nearby. The price for guest overnight parking should be lower than public parking outside the hotel. There is no heated area in the pool, and no shower nearby, only restroom. Limited food option in the hotel grocery.

It was great

Dinner was good

The staff was very nice. There is a $25 credit when getting the room. So it’s prefect for a little snack or coffee in the am. The rooms are really nice, and the lady at the front desk was amazed at the price I got for my room through Hotels.com. They take you to the elevator and explain how to use it. There are plenty of things in the hotel to do drink or eat. There is also a few awesome restaurants close by.

Nice

Very stingy, nothing is included with the room, even the Wi-Fi has to be paid separately. No decent breakfast options.

Great hotel in a great location

Staff is attentive and friendly, room was clean and modern, and restaurant was delicious.

Room was modern, very clean and the view was perfect!

We had a lovely stay, and they even gave us a complementary upgrade because it was our wedding night. 10/10 would recommend!

We got an upgrade and everyone was amazing!

Location and new facilities Mega expensive parking

Clean. Great staff

Clean. Great staff

The pool and view and drinks. Paid extra for a “king corner room”. Upon arriving was told those were noisey and too low to the street level. They DOWNGRADED our room and gave no compensation for the change. Booking.com is clues about the hotel and the property.

I highly recommend!!!!!

I highly recommend!!!!!

Clean room and staff and amenities excellent

Clean room and staff and amenities excellent

Okay too loud

Okay too loud

Good location

Good location

I love staying at this hotel , staff friendly & helpful down to the valet . One of my favorite things about it is the M lounge. Nice gym & pool. The view from pool & rooms is just breathtaking

I love staying at this hotel , staff friendly & helpful down to the valet . One of my favorite things about it is the M lounge. Nice gym & pool. The view from pool & rooms is just breathtaking

Amazing location and super nice staff. Hotel has a nice restaurant, bar and lounge. highly recommended

Amazing location and super nice staff. Hotel has a nice restaurant, bar and lounge. highly recommended

Great atmosphere

Great atmosphere

Great lobby!

Great lobby!

Everything was great. We love this hotel.

Everything was great. We love this hotel.

All was great!!

All was great!!

Room was clean. Staff was nice

Room was clean. Staff was nice

Yes

Yes

The hotel is beautiful! The staff is one of the friendliest I have ever stayed at, so thoughtful and accomadating! The view of Lady Bird Lake was fantastic, the room was a bit small but efficient. Rofftop bar bar lovely. Lobbyist Bar was amazing and took the best care of me and about 50 of my friends! Highly recommend!!

The hotel is beautiful! The staff is one of the friendliest I have ever stayed at, so thoughtful and accomadating! The view of Lady Bird Lake was fantastic, the room was a bit small but efficient. Rofftop bar bar lovely. Lobbyist Bar was amazing and took the best care of me and about 50 of my friends! Highly recommend!!

Great! Very attentive service Nothing

Avoid this hotel. Charge hidden ‘Destination Fees’ upon checkout that you cannot opt out of and are not clearly stated upfront and not included in the price you will pay when you book. Have been unable to get any staff to explain what these fees are for. Terrible service and even the hotel itself is not worth the cost - very average for the price and plenty of better hotels in Austin in this price range.

Avoid this hotel. Charge hidden ‘Destination Fees’ upon checkout that you cannot opt out of and are not clearly stated upfront and not included in the price you will pay when you book. Have been unable to get any staff to explain what these fees are for. Terrible service and even the hotel itself is not worth the cost - very average for the price and plenty of better hotels in Austin in this price range.

The room was Nice, Big, and Super clean! NA

Room was clean and had good space.

Room was clean and had good space.

Everything was great!

Everything was great!

Great breakfast. Friendly, clean nice dining hall. Service, could not explain the package we bought and had to pay more money for an event that was taking place.

Great location! Very courteous doormen, bartender, and front desk. Highly recommend!

Great location! Very courteous doormen, bartender, and front desk. Highly recommend!

Service was great. That will be my hotel from now on when I come to Austin. Thank you

Service was great. That will be my hotel from now on when I come to Austin. Thank you

Great stay!

Great stay!

Very nice room — though the nearly nonstop demolition of the old Austin Convention Center made quite a racket.

Very nice room — though the nearly nonstop demolition of the old Austin Convention Center made quite a racket.

N/A nothing

It was such a nice hotel! Clean and a good location. Staff is very friendly and attentive. The pillows were a bit flat. It would be nice to be able to have a sturdier pillow.

Very nice hotel only thing I wasn't very happy with is the extra fees I had to pay for each day

Very nice hotel only thing I wasn't very happy with is the extra fees I had to pay for each day

Great

Great

Lilly!!! Lilly! I have no idea how much she makes! But she deserves a raise! Best customer service I’ve had in a long time. Very professional and understanding. She should be training others!!!

Lilly!!! Lilly! I have no idea how much she makes! But she deserves a raise! Best customer service I’ve had in a long time. Very professional and understanding. She should be training others!!!

I found blood on my sheets didn’t see it until I was getting ready to check out, it was at the foot of the bed sheets so that’s why I didn’t see it. The staff was amazing, loved the bars didn’t eat the breakfast.

I found blood on my sheets didn’t see it until I was getting ready to check out, it was at the foot of the bed sheets so that’s why I didn’t see it. The staff was amazing, loved the bars didn’t eat the breakfast.

Breakfast was good but more options would be nice

Breakfast was good but more options would be nice

I was great experience the room is so clean and the staff really polite

I was great experience the room is so clean and the staff really polite

Very accommodating lobby staff. Especially Lily.

Very accommodating lobby staff. Especially Lily.

It was ok

It was ok

Great hotel, clean and good bars

Great hotel, clean and good bars

The location is great. The rooms were very clean and the beds were comfy. The staff was very friendly. The rooms were very noisy. I heard everything that was going on in the hallway and next door, and it did keep me up for some time at night. I did expect the hotel in that price range to have better noise insulation. The valet also messed up our car reservation, which made us wait a good while until we received it upon departure.

Very clean room. Staff were very nice & attentive. Didn’t care for the $69 a night valet parking when that’s really the only option, that’s a steep price for valet. We pay cheaper in Vegas. I would stay again if it’s my last option.

Very clean room. Staff were very nice & attentive. Didn’t care for the $69 a night valet parking when that’s really the only option, that’s a steep price for valet. We pay cheaper in Vegas. I would stay again if it’s my last option.

Staff was very friendly and we got a complimentary upgrade! Will say they snuck in fees different places we weren’t expecting but other than that we loved it!

Staff was very friendly and we got a complimentary upgrade! Will say they snuck in fees different places we weren’t expecting but other than that we loved it!

Excellent customer service from front to the back!

Excellent customer service from front to the back!

Our room was clean! It had an exceptional view and the service at the front desk was excellent. The downstairs and upstairs bars were easygoing and Corrine’s was delicious for breakfast!

Our room was clean! It had an exceptional view and the service at the front desk was excellent. The downstairs and upstairs bars were easygoing and Corrine’s was delicious for breakfast!

Price for valet parking

All good as always. Austin DT Marriott one of your nicest locations.

All good as always. Austin DT Marriott one of your nicest locations.

We were lucky to get an early check in which I appreciated after an early morning flight. Had a great room with the city view. Room cleaning and breakfast which we decided to add after arriving were excellent. Location was great. Staff were nice and friendly.

Very courteous and attentive staff. Kyle in restaurant & bar was very good. The valet staff was exceptional.

Staff super friendly

Staff super friendly

Location. Value.

Location. Value.

Lots of extras with $50 sit down breakfast option, $25 bar credit. Wonderful heck-on person to explain everything and guide us to the elevated.

Lots of extras with $50 sit down breakfast option, $25 bar credit. Wonderful heck-on person to explain everything and guide us to the elevated.

Beautiful

Beautiful

Business friendly. However, coffee maker was disgustingly dirty

Business friendly. However, coffee maker was disgustingly dirty

This is a room designed for the solo traveler. The bathroom configuration is odd and provides very little privacy if you had a traveling companion. But very clean hotel, friendly and helpful staff and surprisingly quiet for downtown Austin.

This is a room designed for the solo traveler. The bathroom configuration is odd and provides very little privacy if you had a traveling companion. But very clean hotel, friendly and helpful staff and surprisingly quiet for downtown Austin.

Everything is great

Everything is great

Walk to everything

Walk to everything

Great staff and nice hotel with great dinning options nearby.

Great staff and nice hotel with great dinning options nearby.

nice place

nice place

The only thing that really upset us in our stay was the construction outside our window right next door they were up bright and early yes it’s out of the control of the property but being awakened at 7am on vacation because of outside noise was a bummer

The only thing that really upset us in our stay was the construction outside our window right next door they were up bright and early yes it’s out of the control of the property but being awakened at 7am on vacation because of outside noise was a bummer

Excellent customer service

Excellent customer service

Hotel was amazing from the beginning! Clean, modern, comfy, and wonderful amenities! Would definitely stay here again! The only complaint I have is about the Valet parking. They were wonderful the entire time, but the morning I picked up my (brand new large SUV) and the person that had parked it the night before hit my drivers side mirror and front bumper on the stone wall. Marriott was wonderful, refunded my parking fees, etc. I have yet to hear back from Valet Manager in regards to insurance, etc. Overall, I would still stay again. The restaurant in the hotel had delicious brunch also, a little pricey, but well worth it!

Hotel was amazing from the beginning! Clean, modern, comfy, and wonderful amenities! Would definitely stay here again! The only complaint I have is about the Valet parking. They were wonderful the entire time, but the morning I picked up my (brand new large SUV) and the person that had parked it the night before hit my drivers side mirror and front bumper on the stone wall. Marriott was wonderful, refunded my parking fees, etc. I have yet to hear back from Valet Manager in regards to insurance, etc. Overall, I would still stay again. The restaurant in the hotel had delicious brunch also, a little pricey, but well worth it!

Staff was extremely friendly and knowledgeable. Room was clean and well appointed

Staff was extremely friendly and knowledgeable. Room was clean and well appointed

.

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They overcharged for valet parking, parked 1 car, they charged for 2 cars. They Charged $25 “ destination fee” without explaining, they just hide the card in the key card.

They overcharged for valet parking, parked 1 car, they charged for 2 cars. They Charged $25 “ destination fee” without explaining, they just hide the card in the key card.

Great property, great staff, would definitely stay again!

Great property, great staff, would definitely stay again!

Hotel was beautiful and clean check in was easy. beds were comfy, pool area was great. Food was exceptional

Hotel was beautiful and clean check in was easy. beds were comfy, pool area was great. Food was exceptional

Good spot next to a lot of great things

Good spot next to a lot of great things

Dining options were great. Construction noise was a little bit of a problem. Otherwise, lobby staff was super friendly. Housekeeping was courteous and helpful. The rooms were beautiful, clean, and roomy.

Dining options were great. Construction noise was a little bit of a problem. Otherwise, lobby staff was super friendly. Housekeeping was courteous and helpful. The rooms were beautiful, clean, and roomy.

Amazing hotel, food,’bar. I recommend not staying in 701/702. So loud. With the floor being the active floor it is insanley loud at all hours of the night. Hard to sleep. People being extremely loud, do not recommend staying in any of those rooms. Love everything else about this hotel I will stay again but never in those rooms!!!!

Amazing hotel, food,’bar. I recommend not staying in 701/702. So loud. With the floor being the active floor it is insanley loud at all hours of the night. Hard to sleep. People being extremely loud, do not recommend staying in any of those rooms. Love everything else about this hotel I will stay again but never in those rooms!!!!

The server/ bartender was so friendly and sweet! We didn’t get to finish our glasses of wine because we were in a rush for a concert that evening so we wanted to go back upstairs and get ready. He told us that we could take our wine glasses upstairs while we get ready! I thought that was so cool and awesome! He called us friends and made us feel special.

The server/ bartender was so friendly and sweet! We didn’t get to finish our glasses of wine because we were in a rush for a concert that evening so we wanted to go back upstairs and get ready. He told us that we could take our wine glasses upstairs while we get ready! I thought that was so cool and awesome! He called us friends and made us feel special.

The food had a lot of pork/bacon ingredients, which limited my choice of clean food.

The food had a lot of pork/bacon ingredients, which limited my choice of clean food.

Love it

Love it

Room svce was just ok. Eggs were way too salty. Ice machine was 20 floors below and they wouldn’t bring a bag to fill the ice because “we’re green”. It took 30 min to get car from valet. Not much to do about construction noises outside that started early and ended late.

Room svce was just ok. Eggs were way too salty. Ice machine was 20 floors below and they wouldn’t bring a bag to fill the ice because “we’re green”. It took 30 min to get car from valet. Not much to do about construction noises outside that started early and ended late.

The property is located in a convenient location for a nature walk along the river, close to dining and night entertainment. Property is clean and staff was very friendly.

The property is located in a convenient location for a nature walk along the river, close to dining and night entertainment. Property is clean and staff was very friendly.

Dining food was okay, but our waiter was not so pleasant towards us

Dining food was okay, but our waiter was not so pleasant towards us

Good location. Plenty of amenities! Fitness center and pool are large and spacious. Food was very good everywhere. Staff very friendly.

Good location. Plenty of amenities! Fitness center and pool are large and spacious. Food was very good everywhere. Staff very friendly.

First stay and great location view and staff

First stay and great location view and staff

Excellent staff

Excellent staff

Welcoming staff! Fantastic location and comfortable room. Great variety of dining choices.

Welcoming staff! Fantastic location and comfortable room. Great variety of dining choices.

Excellent place to stay in Austin downtown.

Good location stafff was very helpful

Great stay at a perfect location for our Austin home base for the weekend! Zachary at the front desk was very helpful!!

Always A++

Amazing as always!!! We love this hotel and stay here as often as we can.

Location and nice clean hotel

We have stayed here in the past. It's still one of the best hotels in Austin. Close to everything. Great restaurants. Eddie V's is a quick walk.

Stayed with my daughter and we were able to easily access places of interest. Great room, very clean. Hotel restaurants served good food in a nice ambience.

The only reason I don’t give 5 stars it’s because the high price of the parking, 59$ per night it’s too much. The hotel is excellent, I loved the bathroom! And is super walkable, lots of restaurants and nice view

Great hotel

This hotel is beautiful . A lot of attention to the details. The elevators were a great experience. The staff were very helpful and friendly. You could tell they loved their jobs. We were very happy with our experience and would surely stay here again.

Everything was nice except the smell of mold. Drinks were PERFECT!!! Ambiance at the pool was nice. Service could’ve been better. I’d definitely stay again!!!

Great location

When we originally booked this hotel, we mixed it up with the JW Marriott close by but in the end, we were quite happy with the choice we made. The hotel itself as far as facilities. Cleanliness and comfort are concerned. It’s top-notch. The room was fantastic if a little Spartan, But the Zanzibar and the lobby bar more than made this stay a great one that we thoroughly enjoyed. The only drawback is that there is a lot of construction going on in the rainy Street district and getting to the hotel by car was a challenge but doable. My last piece of advice if you want to enjoy the seventh floor rooftop Zanzibar make sure you make reservations as finding a spot without them is going to be next to impossible.

Staff and food were fantastic. Pool area was beautiful. First impression was great, but the longer we stayed the smaller the room felt, 2 people & 2 queen beds, but very narrow & not much space

Amazing property with modern amenities

Had my towels changed proactively and trash emptied daily. Would stay there again.. But, would appreciate candor from staff about that smell problem in my floor.

1. Dishonest Service: I spoke with the night manager regarding a matter of concern, and unfortunately, I was given false information. This is completely unacceptable and unprofessional. 2. Excessive Incidental Charges: The incidental fees applied to my stay were outrageously high and not clearly explained at the time of booking or check-in. 3. Unreasonable Room Rates: The pricing for the rooms was far above what I consider fair, particularly given the level of service I received. 4. No Event Discount for Parking: I was attending an event held at your hotel and expected a discounted parking rate, as is customary for hotel-hosted events. I was shocked to find that no such discount was available. This experience fell far short of what I expect from a reputable hotel, especially one hosting an event. I request that you review the charges on my bill and provide a clear explanation or, ideally, a partial refund to reflect the issues I encountered. I would appreciate a prompt response to this matter

Fantastic staff!

Beautiful hotel and staff were very sweet and helpful

The staff was very friendly and helpful. The pool & restaurant area is beautiful with great views. The food and drinks are delicious.

Staff was friendly and accommodated my requests. Would recommend

Convenient

The property is in a great location and accessible to all of downtown if you like to walk.

The property was excellent, I was trying to book one with a view unfortunately it was the I35. Date night with the wife. Scared of heights but I want to Back already.

Didn’t explain daily credit so we only found out on the last day

Sleek and inviting. Rooftop isgreay. Lobby bars are top notch.

Excellent location, restaurants, bars and 6 District are walking distance. Very good service overall.

The room was a bit hot even with the air being at 68 and the false fire alarm at 3:30am wasn’t to fun for getting up in the morning for a conference. Other than these two items my stay was great

Great stay, nice rooms and views

Great last minute stay

Checkin staff were extremely nice and helpful.

It was awesome. Loved it.

Great location!!!

Property and hotel is very pretty, I had the air and lights go out in the middle of the night and they didnt come back on. I was bummed that i was not able to receive any sort of refund because i booked through a 3rd part.

Leaning against the wall and part of the wall fell on my foot

Great hotel

As a member, I was offered an upgrade to a corner King room (instead of 2 queens) to which the receptionist said "it's a suite". So I expected a suite, meaning there is a separate seating area. Turns out this wasn't the case. It's a room with a small long chair right next to the bed. There is a door between the bed area and the bathroom area, that's it. The pool was cloudy; it didn't look dirty like there was trash, but the water was cloudy. The pool bar (Zanzibar) was OK; food and drinks were good but it was hard to find the server. We ordered room service (brunch) the next day. I expected it to be on real china (plates and silverware), but our brunch was packed in styrofoam containers and drinks in plastic cups, all carried to us in a paper bag (with 1 set of plasticware when I specified there were 2 people). I mean, I could have just walked downstairs and picked up the food myself and spared us the service charge tips. Valet was the only parking option for $65/day. Upon our departure, we texted the number to request for our car as usual. 30 minutes went by (we just assumed they were busy) and still no car. The valet desk didn't know about our request when we asked (showed the text message), saying their system has been acting up all morning. The receptionist mentioned nothing when we checked out. I walked over to the reception and told them about the incident and noted that perhaps they sho

Excellent

Great downtown location for a quick work trip. Bed was comfortable, needed a few more amenities within the room. But was a good stay overall.

Great hotel. Great staff. Easy valet

A valet rep misrepresented the hotel exclaiming that it was a valet-only hotel, only for me to realize there was a parking garage under the hotel after I checked in. Other than this, the property was exceptional, save the immediate area around it.

Staff were super friendly room was nice a lot of perks will book her again

Next to convention center where I needed to be for the weekend. Walk around the c9rner and i was there. Unfortunately the hot water ran out the forst night. Other than that great stay.

food is very limited option

Excellent service at the front desk & valet. There was significant traffic due to a marathon and the valet department was out directing traffic! Above & beyond effort. Room was clean and well appointed. Overall would recommend.

Would highly recommend

Was not happy with the room Amenties, Room did not have micrwave, fridge, and internet to use. the free internet provided sucks, not able use it, cost extra money to upgrade to use internet, you pay $300-$400 a night to big name hotel and get nothing no complimentry breakfast either

This hotel is in the perfect location. Easy access to all of Austin’s great life.

This was a tough rating. To be completely frank, so much of the experience was great. We had an amazing lake view room. The service was nice, friendly staff, good restaurant etc. but the rating is for me based on my night sleep. It was pretty darn terrible. There was a strange knocking coming from the AC unit or from somewhere close to it. It was loud and constant. The noise sounded like the cadence of a machine gun. It would sound for about 10 to 20 seconds for what seemed like every hour throughout the night/early morning completely waking me up. I would finally fall asleep and bam the noise would return. I wanted to many time call but I kept hoping it was a pluming sound that would eventually stop. While checking out I was asked how the stay was and I was completely honest with the front desk associate. She advised me that she was sorry and that someone would contact me. A few hours later I received a text from someone named Garrett apologizing about the situation. He stated that if I wanted to speak further about it we could but when I responded he stop texting. Never got one more word back. The whole conversation seemed pretty wasted and

Great stay, with good food. Comfortable beds, and nice view on 30th floor.

The most important thing to us at a hotel is a good night's sleep. Every 30 minutes throughout the entire night, there was a terrible rattling noise in the room that would wake us up. We had an awful night's sleep and left early the next morning to drive back home. The hotel couldn't do anything about it because we purchased the room through Expedia. Purchasing through Expedia was not a good choice because we paid a lot of money and they couldn't reimburse or compensate for a bad experience.

We were in Austin for New Year’s Eve. The property was centrally located and walkable to shopping and restaurants at SoCo and we were a few minutes walk from the fireworks celebration over Lady Bird Lake. The entire staff was friendly and accommodating. Breakfast (have the biscuits) was wonderful!

I like the property.

Great location looking forward to returning- the staff was friendly and helpful and our room was clean and quiet

Great staff and stay would definitely return!

I cannot even call this a 2 star hotel, We booked a lake view room, while we got a roof view - neighbors outside roof- that was terrible view. The photos in the website was not real. The vanity was located inside the room that was not so good. They charged extra for some services that they did not serve it although they refund it when we claimed. The vale parking was taking more than 10 min when Asme your car. There was no one to bring our stuff down and I had to carry the luggage wheel to bring down our suitcases and no one opened the hotel door to the move out of the hotel lobby. In general, not a good experience with this hotel.

Beautiful area, beautiful hotel with great amenities.

I didn’t like the valet prices but no complaints

Front desk excellent and helpful went above and beyond. Bartenders great customer service! Easy to walk to every thing you want

Convenient location

I hope Marriott was not hacked again.

Great

I will definitely be coming to stay here again! Absolutely loved this hotel. Highly recommend.

Beautiful hotel

Clean!

Car valet found my girlfriend’s ID. Saved aggravation. Walking distance to everything.

I really enjoyed my stay, the only complaint is that there is a miscommunication about free breakfast. I paid for it with my stay but you get vouchers for the restaurant that gives you a dollar amount that your breakfast cannot go beyond otherwise you’ll pay the difference. I just wish there were more upfront with what their “free” breakfast is just to know ahead of time

Modern Marriott with plenty of amenities. The staff is professional and customer focused.

Place was in great shape staff was excellent and helpful everyone we interacted with was fantastic!!

Close to everything

Clean, spacious, and great location with nice rooftop.