Spark by Hilton Augusta

Better breakfast needs updating

Breakfast wasn't hot. Eggs wasn't cooked, potates was hard. Nightlight in the room that didnt turn off. Bathroom door had chipped paint and the door to the shower leaked, so the floor got wet while you took a shower. People above me jumped and jumped.

Passable

Friendly and helpful front staff and management. Clean rooms and breakfast areas. Very clean breakfast area too. Everything was perfect!

Bad

Very good

Don’t like pets at the hotel Don’t like pets at the hotel

The room looked clean on the surface but there was dirt in the corners od the bathroom and I saw three German cockroaches while I was there. If you see one, there's an infestation.

The room looked clean on the surface but there was dirt in the corners od the bathroom and I saw three German cockroaches while I was there. If you see one, there's an infestation.

Nice place to stay, with clean rooms and an ok quick breakfast.

Nice place to stay, with clean rooms and an ok quick breakfast.

Don’t like pets at the hotel Don’t like pets at the hotel

Location was great, property was clean and staff was pleasant. I stayed for three nights, and my room was not serviced during that time. I had to call to request fresh towels and toilet paper, and I ended up emptying my trash into a hallway bin. The staff was courteous and promptly provided clean towels when I called, though having to bring the used towels down myself was inconvenient. On the final day, a staff member did collect the towels I left in the hallway and provided additional toilet paper. I also asked housekeeping staff in the hallway for trash bags so I could manage the trash myself, and they were very helpful. We were out of the room most days…either golfing, visiting Augusta National, or out for dinner…so access should not have been an issue. When I shared this feedback with the hotel, they suggested that our room may not have been serviced because we did not leave, which is not accurate. After I reported the missed service on the first day, I expected the room to be serviced the following morning. Lastly, staff should not be smoking at the front picnic table where guest come in.

The parking wasnt too good. Big trucks were taking up most of the parking by parking side ways. They need to park those elsewhere. Then we had rough people staying around us. Beating on the floor above us, talking super loud in the hallways late/early morning.

Location was great, property was clean and staff was pleasant. I stayed for three nights, and my room was not serviced during that time. I had to call to request fresh towels and toilet paper, and I ended up emptying my trash into a hallway bin. The staff was courteous and promptly provided clean towels when I called, though having to bring the used towels down myself was inconvenient. On the final day, a staff member did collect the towels I left in the hallway and provided additional toilet paper. I also asked housekeeping staff in the hallway for trash bags so I could manage the trash myself, and they were very helpful. We were out of the room most days…either golfing, visiting Augusta National, or out for dinner…so access should not have been an issue. When I shared this feedback with the hotel, they suggested that our room may not have been serviced because we did not leave, which is not accurate. After I reported the missed service on the first day, I expected the room to be serviced the following morning. Lastly, staff should not be smoking at the front picnic table where guest come in.

Staff was excellent, amenities were good. The breakfast was decent and it was clean. The parking wasnt too good. Big trucks were taking up most of the parking by parking side ways. They need to park those elsewhere. Then we had rough people staying around us. Beating on the floor above us, talking super loud in the hallways late/early morning.

Very good

The motel is beautiful and clean, however the staff have VERT bad attitudes and they don't know their correct information to give guests. I called and spoke with the manager and she had a very bad attitude and acted ghetto. She was VERY unprofessional and because of this I will not spend my money their again.

The motel is beautiful and clean, however the staff have VERT bad attitudes and they don't know their correct information to give guests. I called and spoke with the manager and she had a very bad attitude and acted ghetto. She was VERY unprofessional and because of this I will not spend my money their again.

Everything was nice and clean. Staff were polite and friendly. No problems with anything during my stay.

Everything was nice and clean. Staff were polite and friendly. No problems with anything during my stay.

Through no one’s fault their internet was down but they were not well organized. Staff had to let you into your room every time you left. My biggest concern came Around midnight when someone tried to enter my room. Thankfully I travel with added door locks and alarms so they didn’t actually get into my room but this was very alarming especially since I was traveling alone. My biggest problem was that when I called the desk, they spoke to me like it was no big deal as well as the staff the next day. There was no manager on site to speak to and no one even apologized.

Through no one’s fault their internet was down but they were not well organized. Staff had to let you into your room every time you left. My biggest concern came Around midnight when someone tried to enter my room. Thankfully I travel with added door locks and alarms so they didn’t actually get into my room but this was very alarming especially since I was traveling alone. My biggest problem was that when I called the desk, they spoke to me like it was no big deal as well as the staff the next day. There was no manager on site to speak to and no one even apologized.

Liked location I didn’t like that the first room smelled like smoke so I was moved to another room. Once I made it to the other room the people next to us played music loud all Night and laughed & freestyles. Told from desk and they went asked them to tone it down they toned down for a few minutes and continued to be loud and I couldn’t get any sleep. As well they stated you would get the $100.00 refundable deposit back and never received the funds back .

Liked location I didn’t like that the first room smelled like smoke so I was moved to another room. Once I made it to the other room the people next to us played music loud all Night and laughed & freestyles. Told from desk and they went asked them to tone it down they toned down for a few minutes and continued to be loud and I couldn’t get any sleep. As well they stated you would get the $100.00 refundable deposit back and never received the funds back .

Superb

Room was clean. Breakfast selection was small

Room was clean. Breakfast selection was small

Nothing. Had to go buy linens and pillows Bathroom. Place wasn't clean. And had roaches. Seen them in the morning. Checked out earlier bc of roaches.

Bathroom. Place wasn't clean. And had roaches. Seen them in the morning. Checked out earlier bc of roaches.

Comfortable bedding, good HVAC unit. Property seemed old. Handle on bathroom pocket door completely fell out when I attempted to use it. Shower hinges and water sealant strips look old/worn and need to be replaced. Shower floor was super slippery!

Property seemed old. Handle on bathroom pocket door completely fell out when I attempted to use it. Shower hinges and water sealant strips look old/worn and need to be replaced. Shower floor was super slippery!

Clean room

Clean room

Exceptional

Room was spotless and Staff was on top of everything

Room was spotless and Staff was on top of everything

The staff was great!! However, a ROACH appeared from under the television while we were watching tv. We were NOT happy with seeing and killing BUGS.

The staff was great!! However, a ROACH appeared from under the television while we were watching tv. We were NOT happy with seeing and killing BUGS.

quiet no issues no issues

quiet no issues no issues

Staff made check in and out easy

Staff made check in and out easy

There were no cups

There were no cups

Room was clean. Bed are comfortable

Room was clean. Bed are comfortable

pretty good

pretty good

First day i stayed there was 10 minutes left before breakfast ended and attendant told me it was closed. I was disappointed with that.

First day i stayed there was 10 minutes left before breakfast ended and attendant told me it was closed. I was disappointed with that.

The staff was very courteous and helpful. The rooms were clean and adequate.

The staff was very courteous and helpful. The rooms were clean and adequate.

coffee was good. room was good. other accompanying meals weren't.

coffee was good. room was good. other accompanying meals weren't.

Superb

Night light on in room

I just felt everything was dirty not satisfying

I just felt everything was dirty not satisfying

staff great and clean room

staff great and clean room

NOT GOOD, YOGURT, FRUIT WOULD'VE BEEN NICE. THE HOTEL RESIDENTS BESIDE SPARK EXUDED A DIFFERENT ATMOSPHERE.

Rom was clean and the staff were amazing

Rom was clean and the staff were amazing

Was not able to get Hilton honors points, because I booked third-party, but I’m able in every other Hilton location to get points.

Was not able to get Hilton honors points, because I booked third-party, but I’m able in every other Hilton location to get points.

The stay was satisfactory.

The stay was satisfactory.

Quiet hotel, clean convenience to food and shopping

Quiet hotel, clean convenience to food and shopping

staff and very clean

staff and very clean

Ice maker on 1st floor not working. Breakfast was depleted at 7am.

Ice maker on 1st floor not working. Breakfast was depleted at 7am.

Clean rooms and staff

Clean rooms and staff

The room was spotless and staff very friendly.

The room was spotless and staff very friendly.

Ok 1-10 5 Location & breakfast

Eggs weren't not good but even if they were - pans we're not filled in a timely manner and what was in the pan was cold and dry. Lack of attention to everything but phone calls and phone scrolling

Eggs weren't not good but even if they were - pans we're not filled in a timely manner and what was in the pan was cold and dry. Lack of attention to everything but phone calls and phone scrolling

Room was clean lots of room

Room was clean lots of room

Low quality rooms with cheap furniture and appliances. Shower is a slippery death trap with a half-broken door. The bathroom has a flimsy pocket door with half the paint scraped off it. The bed was remarkably adequate. You can hear the freeway through the poorly sealed windows. The pungent disinfectant that they use to clean everything is guaranteed to clear out your sinuses. All that being said… it was a clean hotel with a bed and hot water. Good deal if you are just looking for a place to crash and not expecting any frills.

Low quality rooms with cheap furniture and appliances. Shower is a slippery death trap with a half-broken door. The bathroom has a flimsy pocket door with half the paint scraped off it. The bed was remarkably adequate. You can hear the freeway through the poorly sealed windows. The pungent disinfectant that they use to clean everything is guaranteed to clear out your sinuses. All that being said… it was a clean hotel with a bed and hot water. Good deal if you are just looking for a place to crash and not expecting any frills.

Yes was spotless and cleaned to perfection. Staff was friendly and breakfast was great. I am definitely getting away to stay again and will refer others.

Yes was spotless and cleaned to perfection. Staff was friendly and breakfast was great. I am definitely getting away to stay again and will refer others.

Staff was very friendly and check in was an easy process. Room was nice, but some of the towels in the room were heavily stained and/or dirty.

Staff was very friendly and check in was an easy process. Room was nice, but some of the towels in the room were heavily stained and/or dirty.

The room was excellent and the staff was extremely friendly and helpful for the most part.

The room was excellent and the staff was extremely friendly and helpful for the most part.

They didn't have a working ice machine on the first floor I'm handicap didn't have a handicap on first floor but I dealt with it but other than that I had a pleasant stay

They didn't have a working ice machine on the first floor I'm handicap didn't have a handicap on first floor but I dealt with it but other than that I had a pleasant stay

Bed could have been better.

It was great

Room and staff were great.

Room and staff were great.

Love it

Love it

Dirty facilities, hair left in drains, shower was filthy did not dare to step foot in it.

Breakfast was great

Breakfast was great

nothing No hot water, nobody cared. Not worthy of being a Hilton property

Staff was excellent but the breakfast needs improvement limited menu. Also it's pet friendly. It needs to improve by putting at least 2 bottles of water in rooms for the guest.

Staff was excellent but the breakfast needs improvement limited menu. Also it's pet friendly. It needs to improve by putting at least 2 bottles of water in rooms for the guest.

The Food Desk Staff Mz Santana Waz A Huge Help & Mz Dee Waz Sooo Sweet! Well Stay again just thee breakfast gotta go be better more options like sure as fruit & sell more snacks as well

The Food Desk Staff Mz Santana Waz A Huge Help & Mz Dee Waz Sooo Sweet! Well Stay again just thee breakfast gotta go be better more options like sure as fruit & sell more snacks as well

Really didn’t get a chance to eat

Really didn’t get a chance to eat

I asked for ada and was placed on second floor. I just didnot question the decision. Staff friendly.

I asked for ada and was placed on second floor. I just didnot question the decision. Staff friendly.

The staff was nice and helpful

My only issues with this hotel was the check-in that took forever because the front desk female that was assisting me tried to charge me twice for my room by saying my payment was declined even though I fully paid for it through Expedia. And the second issues was that, there were roaches in my room. I killed one that was on my bed. I reached out to the personnel at this location since I checked out a week ago about my complaints and no one has yet reached out to me. This hotel may seem clean but it’s definitely not. Anyway you get what you pay for and this was a quick trip but I’ll never stay at this property again.

My only issues with this hotel was the check-in that took forever because the front desk female that was assisting me tried to charge me twice for my room by saying my payment was declined even though I fully paid for it through Expedia. And the second issues was that, there were roaches in my room. I killed one that was on my bed. I reached out to the personnel at this location since I checked out a week ago about my complaints and no one has yet reached out to me. This hotel may seem clean but it’s definitely not. Anyway you get what you pay for and this was a quick trip but I’ll never stay at this property again.

There isn't a lot to say bad about the place. The staff was great and extremely kind, but the entire building smelt like a dispensary. Smells like someone hot boxes the elevator once every 30 minutes. It says no smoking, but you can't outrun the smell even with your door closed. Take that staff to a chain with a higher standard and ill stay but will not at this location again

There isn't a lot to say bad about the place. The staff was great and extremely kind, but the entire building smelt like a dispensary. Smells like someone hot boxes the elevator once every 30 minutes. It says no smoking, but you can't outrun the smell even with your door closed. Take that staff to a chain with a higher standard and ill stay but will not at this location again

The rooms I reserved had a musty of smell and it seems as though it’s in the wall everything seemed new in the room but it smelled old and the mattresses we slept on needs replacing my back still aches

The rooms I reserved had a musty of smell and it seems as though it’s in the wall everything seemed new in the room but it smelled old and the mattresses we slept on needs replacing my back still aches

Everything was great

Everything was great

Too easy to slip.

The refrigerator wasn't working well. The room itself was good.

The refrigerator wasn't working well. The room itself was good.

Relatief kleine kamer. Bed had een kuil, douche was een kleine cabine. Het rook er naar natte hond. Wat kan kloppen want huisdieren zijn welkom. En geen open raam om te luchten. Handvat in de deur naar de douche viel er uit bij aanraking. NB je mag je huisdier dus meenemen wat positief is maar heb je bijv astma meldt dit eerst even bij de vriendelijke en behulpzame receptie.

The hotel was fine for a one night stay. I felt save and the room was comfortable.

The hotel was fine for a one night stay. I felt save and the room was comfortable.

Hotels.com overbooked the hotel. I paid for the room and when I arrived was told they didn’t have a king room available. It was an hour long process to finally receive a key to a double queen room. I am extremely frustrated. I spoke to customer service through chat while we tried to understand what happened, but the only thing offered was a $25 amount on my one key and confusion with my room I had already paid for. I’ve used Hotels.com for years and I’ve never had an issue.

Hotels.com overbooked the hotel. I paid for the room and when I arrived was told they didn’t have a king room available. It was an hour long process to finally receive a key to a double queen room. I am extremely frustrated. I spoke to customer service through chat while we tried to understand what happened, but the only thing offered was a $25 amount on my one key and confusion with my room I had already paid for. I’ve used Hotels.com for years and I’ve never had an issue.

Staff was great

Staff was great

The breakfast was very good no complaints and the location was great I have no complaints

It was clean

Great customer service

Great customer service

This appeared to be an older building that was updated

Great hotel dog friendly

Great hotel dog friendly

I understand that the breakfast is complimentary but there was a lack of attentiveness with the coffee and food. They should not advertise this feature if they are not going to put food options out. Overall the stay was disappointing and would not return.

Nothing

First room we were issued smelled like cigarettes, second room was musty

I will admit, the chic colors and brand of Spark by Hilton (along with cost) is what drew me in to selecting this hotel for an overnight stay. The lobby and breakfast dining area were very clean and the furniture was modern and neat. I enjoyed the blue accent colors on the back wall and bathroom wall. I could tell that the property used to be a different hotel prior to Spark, based on the layout of the room, but the remodel into the Spark brand was not bad for what they were able to do with the space. The beds were comfy and clean. Overall, a quick and comfortable stay.

Great property!!!!

Check in was terrible we had to wait because they couldn’t honor the reservation and me booking through Expedia.

Stayed 1 night for AAU Basketball game. It was close to everything. Clean and friendly staff. I would definitely stay again.

Overall we were quite satisfied 🤗😊

Nice friendly staff.

Housekeeping tried letting themselves in at 7 am. How does that happen? Beds are hard. It’s a convenient location and budget friendly. Only good things. My son said the room was a flash back to the 70’s.

Property was clean, convenient location, and affordable.

The shower and the rooms were great

Great stay

Bedrövligt hotell. Ingen städning trots att jag bad om att få papperskorgar tömda

It was nice and clean.

Carmen was cer helpful. I booked through hotels.com but the confirmation tooksome time to appear in her system. She took the initiative and found the number hotels.com and was able to get the confirmation to see my reservation. This was amazing because I was getting no where with chat virtual assistant.

Nice area. Lot of debris from storm damage still present

The price was perfect for the quality of our stay. The breakfast is less than a lot of places offer, but sufficient.

Easy check in, wonderful staff, lovely room. Will be back.

Night staff very helpful

The double room was clean and comfortable. Two of us stayed in the room but there was a good amount of washcloths and towels. Water was hot. Tv worked well. Complimentary tea and coffee in lobby. Snacks were available for purchase. Not sure of breakfast because I didn’t wake up in time. Overall stay was comfortable and convenient.

The breakfast food was “frozen” I mean really cold..! I don’t know if this was because it’s old or nobody cares about this.

No hot water only Luke warm. Orange juice was watered down. Big hair in the middle of my bed.

Clean and new

Expedia took my money and sold me a room that was already booked. I recommend booking directly through the hotel. The property seemed clean with nice amenities

They finally had to contact hotels.com. Also their shower booth drains were not working and we had to stop showering until next day to get service. It wasn't great and they were not prepared. My friend had cockroach on table next to bed when they stepped in. My other friend had cockroaches in their bed as well. The elevator was not very fun, on friday it was not working and had to use the stairs. Whenever we reached the third floor there was a big jump and scared us every time. This hotel also would not let us use the dining area to eat with everyone even when we said we would clean up. We had an indian parent have to talk to the employees who are also indian to let us use it. I would not come back again. Overall, I would come back, but if you want to see for yourselves then go right ahead.

My stay was okay. The were in the middle of remodeling. The room I was in was not remodel yet by they left the bathroom and shower dirty. Shower had soap scum and mold in it. Toilet bowl was rust stains in it. The did come an clean it. The room was not that clean.

This was the worst hotel experience I have ever had. I came here with my wife and 3 young kids and it was the worst experience we have ever had. The doors to all the rooms were open not needing a key and the beds were definitely used and pillows thrown everywhere in the room . We were offered another room but it was exact same condition. So we canceled our room and they said we would get a full refund . However when we tried to get refund they lied and says we stayed the night there . Going to persue legal action. Never stay here . Stay far away

This Hotel should not have been on the website it is under construction and I’m seriously considering getting a refund there were 2 people staying at this hotel me and another woman, I took pictures

This was a total bait and switch. Hotel is undergoing renovation, only the first floor is open. Parking lot is full of construction supplies and equipment. No yard maintenance has been done in weeks, grass and bushes do not seem to have been cared for in weeks. I will be contacting Expedia Monday, May 27 upon my return home to demand a refund. I have pictures if you like.

the stay was great really close to our location clean rooms friendly service.

Our toilet DID NOT WORK. The host at the front desk refused to look at it or change rooms. He was rude and inconsiderate. The walls were half-painted. The carpet was not cleaned. Also had live cockroaches in our bathroom (see photo). I paid $541.28 for this, I would not pay $1.00 to stay here again. This was highway robbery. I would like all of my money back, but I'm sure I will not get anything.

Absolutely disgusting, horrible service and no staff.

The bad- the property really really needs the improvements. Smoke detector was hanging buy wires from the ceiling. Some electrical plugs were non-functional. Toilet paper rack was pulled away from wall

Seemed like it was recently bought out and was under remodel.

La propiedad esta en remodelación y no lo especifican..

The building was not ready..

Enjoyed the stay!