Sonesta Essential Augusta

The staff was friendly and nice to help me get checked in and took care of me my whole day

It is in the making . It just needs a little work . I guess .

Everything

Love it here I’m here now thanks again for having me

I booked in and the front would not let me book in then I never got my money back really disappointed

It was a quiet and clean bed following a day at the Masters.

Breakfast was fresh

You will never be able to use theTV but everything else is great new young man is doing a great job always polite and friendly and cleaning the property black youngman short stature jayboe

I loved it Ty for the stay

I would have given the property a five star review but they don’t serve breakfast like they advertise that they do and also there’s definitely not a pool like the description says there is!!

There's no breakfast, or pool. Stand yoyr ground with the available rooms. Theyll put you uostairs in a heart beat, even if you need the accessible room.

Staff was excellent and helpful.

Super convenient location, clean rooms, comfortable bed. Towels were thin, and tv didn’t work, but definitely worth the money, room came with a nice desk and chair.

I’m extremely disappointed at the way Expedia handled this event.

Watch ouy when booking with Sonesta. They ask for credit card for 50.00 essential hold. They charged our credit card $362.54 woukd definitely not recommend

All good

The staff was friendly and hotel was relatively clean. However, the hotel reeked of cigarette smoke in the halls and in our room. In our room, the tv did not work, the sink did not drain, and there was no hot water to take a shower. The room was also missing one of the night stands.

Clean room but our door was had to close and there wasn't a microwave in our room. wifi was good

An absolute dump of a hotel. Paid an exorbitant amount because of the Masters. It was so dirty. The owners(I am assuming) were working the front,Nice people. Didn’t make my bed, didn’t replace towels. Looks like they rent by the hour. Absolutely the worst place I’ve ever stayed at.

Nice owner

Staff nice

We were given a room with the lock falling off the door. The entire hotel is in terrible condition. Will never stay there again nor recommend anyone to. The staff was nice, but the facility was disgusting.

Several things missing upon check-in: towels, cups and 3 lamps not working. When we looked closer, the sink fawcet filter wasn’t there, causing a waterfall of water to burst out. The fire suppression sprinkler was covered in tape, causing it to be impossible to work after a recent remodel (I’d hate to see it pre-remodel!) and the bed frame made some weird noises every time we moved around. Also the complimentary breakfast buffet was sparse at best, empty at worst. Last but not least, when we returned from dinner, they sold all the parking spots for $20 to partying patrons at the bar down the street. When we asked for some compensation after citing all of the issues, we were told no, that it’s Masters week, and we could basically pound sand.

Property is awful black mold, dirty sheets and towels in the stairwell, water damage in the ceiling. DO NOT STAY! Was in room 5 mins and became ill and left!

We had to ask for extra towels and washcloths. The TV was very blurry but we were not in the room long enough for that to be much of a factor. The exterior of the building is in need of cosmetic updates. Also, the common areas are also in need of updating. Based on what the owners have done with the rooms I expect this is in their plans. You have to drive through the Heritage Inn parking lot to get to the Sonesta Essential. This is not ideal and was concerning at first. After a certain hour, I wouldn't have wanted to walk alone through one to get to the other, but that is not the Sonesta's fault, they cannot control the Heritage Inn. The Sonesta is near to several restaurants and if you are willing to drive 5-10 minutes there is pretty much anything you could want nearby. Overall we had a very good experience at the Sonesta Essential in Augusta. For sure there is work to do but the rooms are very good and I am sure the rest of the property will be improved as well.

They were very commentating for a short 1 night stay. Much nicer than I anticipated.

Great staff convenient location.

Convenient location great staff

Horrible smell. Rough neighborhood. Very nice manager working.

There was no toilet peper, no soap, no towels, no ice bucket, the sheets were stained with blood and urine stains, the bed cover had burn marks, the chair was boken, and there were other guests fighting in the hall. It was unsanitary and terrifying. Coul not pay me to stay there. Absolutely awful.

Room was nice and clean. The bed sheets was somewhat clean some small stains I guess that won’t come out. The knob to turn on the water in the shower was broke. But other than that my stay was pretty good.

The property is nice and clean but the first room that they put us in was awful it made my fiance itch and break out we had to go to the ER then they put us in the suite after that and it was more comfortable and pleasant thank you guys

Good rest spot when traveling

What pool ?

TV never works even asked manager and she wasn't sure smh lol but they are nice people bathroom cleaning needs a little work and a vacuum goes along way the maintenance guy jay is awesome he is always working and Johnny on the spot the highlight of the whole place for sure

Exceptional staff

Old and run down. Nothing like the pictures

I came in town to visit my farther in the hospital. I normally stay in a Hilton property but i was trying to save money and chose the hotel it was a mistake on my part. The sheets where dirty bathroom was dirty remote for the tv didn't work had a smell in the room like mildew. The outside is very deceiving looks decent on the outside. Doors for outside entry ways where propped open because card access didn't work. Would not recommend.

Room was dirty, bath tub was disgusting. No toilet tissue

They need to stop advertising about breakfast. The staff is the best thing about this hotel, they are amazing even under pressure. Furniture is okbut needs new bedding . I love that it is not directly on the main thoroughfare but

Place should be shut down immediately. 0/2 on clean rooms, and 0/3 on decent beds. Using roommate light up hallways. When was last inspection here seriously?

This is a pretty good place to stay. Very quiet and clean for the most part. Staff is friendly and prompt. Would definitely stay here again.

Smokey room. Cigarette holes in bed cover. Great rate however. Thanks

Decent stay

Staff that night was great!! She was talkative & engaging. We enjoyed being in her presents.

But beyond that, the room itself was utterly disgusting. Both the bedding and the mattress itself in my non-smoking room had numerous cigarette burnt holes. The walls were filthy, the drywall cracked and broken with mold growing in places. There was no microwave, cups for water, or even a trash can in the room at all. As if they want you to just throw your trash on the floor? The carpet was stained and dirty. The electrical outlet in the BATHROOM was broken open with exposed wiring visible. The hallway outside the room stank of cigarette and marijuana smoke. The scan box for hotel key cards to open the side doors did not work. Literally the only positive thing I can say for this place is that I did not find any bed bugs. Other than that, it was utterly terrible. I highly recommend not staying here.

Gym not available and there is no breakfast.

Enjoying ed my stay here. No complaints

I dont have pets. Gym just normal nothing spectacular

Clean room and peaceful place they just don’t serve breakfast and their description says they do!

Clean room and definitely well worth the money! The one bad thing is they don’t serve any kinda breakfast.

The first room I was sent to the door did not work and I could not get in where you put in the key was sent. I was moved to the room next-door, which had trash in the bathroom trashcan from the previous person and broken in half soap on the counter. They advertise free breakfast on Expedia and in the email confirmation I got. They had a breakfast area as well but they told me they don’t serve breakfast anymore. The odor of marijuana in the hallways is horrible.

Horrible the friend of staff was never there on top of that. There was a constant of lack of care for any of his guests there Mr. B, the owner and his wife until very careless it says it has free broke. It has no purpose at all I highly would not recommend this place for my own dog.

The 1st room shower didn't work next room ac fell off wLl shower didn't work it was dirty had personly clean tub be for use missing light bulbs

No duvey to cover in cold temperature

Check-in was also extremely unorganized. When I arrived, I waited approximately 30–45 minutes for someone to come to the front desk. Once the clerk arrived, they had to call the property owner at home to confirm my reservation. I specifically requested a non-smoking king room, but I was initially assigned a smoking room with two queen beds. The room was dirty, and the bedding was old, worn, and torn. The following day, I was moved to a king room, but unfortunately that room also had cleanliness issues—there were visible spider webs hanging from the ceiling, and the bedding was again dirty, with cigarette burns similar to the first room. I was also told the owners are waiting until the Masters to purchase new bedding and make updates. While I understand some properties are independently owned, I have stayed at other Sonesta locations and this experience was far below what I expect from the Sonesta brand. Independently owned or not, Sonesta should not allow a motel/hotel to operate under its brand without thorough vetting and ongoing quality standards.

Check-in was also extremely unorganized. When I arrived, I waited approximately 30–45 minutes for someone to come to the front desk. Once the clerk arrived, they had to call the property owner at home to confirm my reservation. I specifically requested a non-smoking king room, but I was initially assigned a smoking room with two queen beds. The room was dirty, and the bedding was old, worn, and torn. The following day, I was moved to a king room, but unfortunately that room also had cleanliness issues—there were visible spider webs hanging from the ceiling, and the bedding was again dirty, with cigarette burns similar to the first room. I was also told the owners are waiting until the Masters to purchase new bedding and make updates. While I understand some properties are independently owned, I have stayed at other Sonesta locations and this experience was far below what I expect from the Sonesta brand. Independently owned or not, Sonesta should not allow a motel/hotel to operate under its brand without thorough vetting and ongoing quality standards.

Rooms are very clean

Rooms are very clean

Terrible stay the front desk lady was very nice but I had to switch rooms three times each room I entered the bathroom was not sanitary the tub was filthy housekeeping was not good and it smelled like cigarettes but props to the lady at the front desk she came and clean my tub herself with her own cleaning supplies and the towels and bed spreads had multiple stains honestly I will never stay here again

Terrible stay the front desk lady was very nice but I had to switch rooms three times each room I entered the bathroom was not sanitary the tub was filthy housekeeping was not good and it smelled like cigarettes but props to the lady at the front desk she came and clean my tub herself with her own cleaning supplies and the towels and bed spreads had multiple stains honestly I will never stay here again

I never made it to the hotel

I never made it to the hotel

Pleasant quiet and most important Clean

Pleasant quiet and most important Clean

the room was not clean during my entire day. I did come for the amenities especially the continental breakfast and there wasn't one single continental breakfast not even coffee I want my money back on having my money back and I intended to find out how to go about it

the room was not clean during my entire day. I did come for the amenities especially the continental breakfast and there wasn't one single continental breakfast not even coffee I want my money back on having my money back and I intended to find out how to go about it

People kept receiving my room number while sleeping at night so I couldn't sleep well.

People kept receiving my room number while sleeping at night so I couldn't sleep well.

Cleaned and cozy

Cleaned and cozy

Staff was courtros

Staff was courtros

Carpet stains were everywhere.

Carpet stains were everywhere.

Smell, lights in bathroom stop working

Smell, lights in bathroom stop working

Room

Room

As for the room it could have been stocked with extra tissue,cups . They didn't have microwaves in the room. Ice machine was inconvenient! The front desk clerk was awesome and a sweetheart. Overall I think the floors in & out the room should be done improved. All together I would definitely go back!!

As for the room it could have been stocked with extra tissue,cups . They didn't have microwaves in the room. Ice machine was inconvenient! The front desk clerk was awesome and a sweetheart. Overall I think the floors in & out the room should be done improved. All together I would definitely go back!!

Couldn't have been better

Couldn't have been better

They didn't have Continental breakfast as promised, waited on staff to accommodate me in gaining access to my room for over 30 minutes.

They didn't have Continental breakfast as promised, waited on staff to accommodate me in gaining access to my room for over 30 minutes.

room was clean and staff was great

room was clean and staff was great

No

No

No found a dirty rag in the bathroom from a previous stay.

No found a dirty rag in the bathroom from a previous stay.

Check drawers and cabinets for belongings of previous guest(s) Dirty towels no soap in bathroom Tv was not working Dirty linens and bedding

Check drawers and cabinets for belongings of previous guest(s) Dirty towels no soap in bathroom Tv was not working Dirty linens and bedding

The room had roaches and a rat came in from somewhere. The staff didnt accommodate you on anything you had to ask over and over for things to be done. The hotel did not repeat do not have hot water to take a bath. I had to go and buy towels to dry off on. The room had no microwave. The door would not stay closeed and locked the manager didn't care enough to move us. We try to move hotels but didn't have the mmoney to do so. The hotel needs to be sprayed for bugs and rats need to be caught before anyone else stays there.

The room had roaches and a rat came in from somewhere. The staff didnt accommodate you on anything you had to ask over and over for things to be done. The hotel did not repeat do not have hot water to take a bath. I had to go and buy towels to dry off on. The room had no microwave. The door would not stay closeed and locked the manager didn't care enough to move us. We try to move hotels but didn't have the mmoney to do so. The hotel needs to be sprayed for bugs and rats need to be caught before anyone else stays there.

No breakfast like it’s says.

No breakfast like it’s says.

The room was not clean and bed was dirty customer service was good . And towels and rags was not clean .

The room was not clean and bed was dirty customer service was good . And towels and rags was not clean .

No breakfast

No breakfast

Nice

Nice

The staff was nice and the check in was easy but this hotel look nothing like the pictures. This hotel is very, very old. My room ok, but the linen was old and dingy. I went to walmart to buy a set. The sheets had stains.

The staff was nice and the check in was easy but this hotel look nothing like the pictures. This hotel is very, very old. My room ok, but the linen was old and dingy. I went to walmart to buy a set. The sheets had stains.

Had no microwave upset about that.

Had no microwave upset about that.

Clean room

Clean room

The heat was nice in the room

The heat was nice in the room

Everything is good

Everything is good

The room was ok .but the towels in the bathroom were dingy.. and the first floor smelled ike sewage.😔😔

The room was ok .but the towels in the bathroom were dingy.. and the first floor smelled ike sewage.😔😔

Burns in bedding, shower did not work, mold in tub, stained towels and no toliet paper. When asked for another room or assistance, clerk shrugged and said there was nothing she could do. It was so bad, I left and went to another hotel. When I asked for a refund (I had booked a 2 night stay) I was refused even after contacting the manager. This is no way even a 2 star hotel!

Burns in bedding, shower did not work, mold in tub, stained towels and no toliet paper. When asked for another room or assistance, clerk shrugged and said there was nothing she could do. It was so bad, I left and went to another hotel. When I asked for a refund (I had booked a 2 night stay) I was refused even after contacting the manager. This is no way even a 2 star hotel!

Heater did not work properly lights on each side of bed did not work. No toilet paper upon arrival no cups in bathroom and it was advertised they had breakfast but they did not.

Heater did not work properly lights on each side of bed did not work. No toilet paper upon arrival no cups in bathroom and it was advertised they had breakfast but they did not.

It could've been cleaner and the first floor smells like sewage

It could've been cleaner and the first floor smells like sewage

We got the wrong room was posed to have a king suite and put us in a queen sui

We got the wrong room was posed to have a king suite and put us in a queen sui

Honestly, horrible experience to the point we checked out a day early. We were assigned to a room that when we went inside, had a walker and hadn’t been cleaned. We were then given another room by a cleaning individual. Inside that room, the bed was grey, dirty, had foot marks, fingerprints and had burnt cigarette holes in it when we specifically wanted a smoking-free room. The entire establishment was hot/musty and it smelled like stale cigarettes. We didn’t even feel comfortable trying the breakfast and decided to get another place, which in the end was extra money spent. The room that we were lastly placed in had a couch with stains and random fluid on it which made me and my boyfriend uncomfortable. The topper to the bed also wasn’t white, but a dingy yellow and it was stained. We didn’t feel comfortable sleeping here. Customer service wasn’t great and they didn’t even apologize for the original room, but instead gave us the room and we went about our way. The elevator had a slow door that slowly opened and everything but the main breakfast area and the bed itself (minus the dingy yellow topper) was clean and smelled decent. Definitely will never go here again and this is me being critical in a way I wouldn’t have imagined. The manager was nice enough to be kind, but customer service isn’t really practiced here.

Honestly, horrible experience to the point we checked out a day early. We were assigned to a room that when we went inside, had a walker and hadn’t been cleaned. We were then given another room by a cleaning individual. Inside that room, the bed was grey, dirty, had foot marks, fingerprints and had burnt cigarette holes in it when we specifically wanted a smoking-free room. The entire establishment was hot/musty and it smelled like stale cigarettes. We didn’t even feel comfortable trying the breakfast and decided to get another place, which in the end was extra money spent. The room that we were lastly placed in had a couch with stains and random fluid on it which made me and my boyfriend uncomfortable. The topper to the bed also wasn’t white, but a dingy yellow and it was stained. We didn’t feel comfortable sleeping here. Customer service wasn’t great and they didn’t even apologize for the original room, but instead gave us the room and we went about our way. The elevator had a slow door that slowly opened and everything but the main breakfast area and the bed itself (minus the dingy yellow topper) was clean and smelled decent. Definitely will never go here again and this is me being critical in a way I wouldn’t have imagined. The manager was nice enough to be kind, but customer service isn’t really practiced here.

Roads were bad coming in

Roads were bad coming in

Great staff ,very clean no complaints love the stay and will come back if I have to

Great staff ,very clean no complaints love the stay and will come back if I have to

The door wouldn't stay close but, everything else went well.

The door wouldn't stay close but, everything else went well.

Sheets was clean just had stains on em other than that everything was good

Sheets was clean just had stains on em other than that everything was good

It was okay

It was okay

Really recommend

Really recommend

False advertised Hotel. There is no free breakfast , each floor including the lobby its smoked out. The lienings are very stained and old. The hot water does not get hot,, horrible experience.And I will never book with this hotel again

False advertised Hotel. There is no free breakfast , each floor including the lobby its smoked out. The lienings are very stained and old. The hot water does not get hot,, horrible experience.And I will never book with this hotel again

No

When arrived front desk was outside smoking cigarettes never answered phone while called. The hotel walking in smelt like cigarette. The outside looks dirty windows looks ghetto. The rooms were semi clean and the other guest looked like they came from the hood. There were like brown stains on the walls and a pink/red stain on the blankets. The tv remote never worked. No password to Wi-Fi at all because no paper thst shows the Wi-Fi. Walking in the parking lot is nasty and dangerous with people just walking around it.

When arrived front desk was outside smoking cigarettes never answered phone while called. The hotel walking in smelt like cigarette. The outside looks dirty windows looks ghetto. The rooms were semi clean and the other guest looked like they came from the hood. There were like brown stains on the walls and a pink/red stain on the blankets. The tv remote never worked. No password to Wi-Fi at all because no paper thst shows the Wi-Fi. Walking in the parking lot is nasty and dangerous with people just walking around it.

nobody is answering the front desk been here for 30 mins cant cant check in

nobody is answering the front desk been here for 30 mins cant cant check in

Loved my stay !! Staff was amazing!

Loved my stay !! Staff was amazing!

Great

Friendly

First red flag: the front desk never answered the phone. I tried calling for hours while en route just to confirm my reservation. Second: the entire hotel reeked of cigarette smoke; lobby, hallways, elevator, and rooms. Third: the side/back entrance door was propped wide open, allowing anyone access to the building. The elevator was extremely old, shaky, and scary. My first room (308 or 309) had blood stains on the sheet and mattress, plus small white suspicious bugs under the mattress. I took photos and immediately requested a room change. The second room was no better: mold and mildew on the shower curtain, cigarette burn holes in the bedding, a black soot-like substance on the mattress, no toilet paper, brown water from the sink, a baby roach came out of the sink, and the door would not properly lock due to a misaligned deadbolt. I was exhausted and bought blankets from Walmart to sleep on top of the bed. When I tried to move the mini fridge in front of the door for security, roaches scattered from behind it. I immediately checked out. The front desk woman was excellent and handled the situation professionally, canceling my stay without fees. I understand budget hotels, but this place felt unsafe and unsanitary. It should not be listed on booking sites

Room felt neglected sheets were not clean no tissue in bathroom,very poor wifi it only works in certain rooms they list that they have a pool but do not .I was charged extra 20 dollars for making a reservation for before 3pm they state they hav a continental breakfast but don't only have a thermos for coffee for the whole motel

They were alright

Staff was great

The rooms were not as bekannt as they could be. I read reviews saying this place had gone under recent renovations & they need to continue updating the rooms & the elevator. I was placed into a dirty room, then given a 2nd room that had stained sheets & a hole in the comforter to sleep in. I was then placed in a 3rd room. The tubs were rusted,towels stained, & the rooms were not as cleaned as I would have liked. The staff was reason & understanding. They did the best they could with what they had to provide me a welcoming stay. The staff were great but the hotel needs to be renovated. & yes there definitely was a mildewy weird smell throughout the hotel.

The whole hotel smelled like smoke. My husband has asthma so it was a huge challenge. No breakfast as advertised. Fitness area was like a storage area with machine not even built yet. Rooms were good. Other than thin towels with dark stains on them.

The staff are always helpful and friendly

No,very rude

Very good and staff are polite

Great stay

I was giving a room with ants in it. Did he switch my room and it was roaches there’s roaches every day everywhere in the bathroom they got in my luggage. I don’t like roaches.

The room was in good condition. The mirror was cracked. But besides that good decent quality for the price

This facility was undergoing updates and renovations which we weren’t aware of before. Staff was amazingly helpful. Would still go back.

They asked for a 50 dollar deposit then turned around n kept it saying I smoked in the room when I didnt

Clean room. quiet

No breakfast

Sheets were dirty and staff was not helpful at all. Mold was in the tub and there was no microwave so I had to go to the lobby to warn up my food. The TV remote didn't work for the TV so I couldn't watch anything

Great stay!!

I'm very skeptical when it comes to this hotel because there's too many cons versus prose. When it comes to safetiness, cleanliness and comfortability service was well below average, there were blood staines on the comforter and damages that were poorly repaired.The new carpet that was installed in the room was horribly installed.You can see the seam in the middle of the floor. No, no.I'm not going to lie, nothing matches in the room . The couch cushions don't even sit evenly . The refrigerator was not plugged in and wide open when we got in here. The t v mount was poorly assembled and didn't have an extension cord so that the t v could move accordingly. Honestly I want my money back... horrible place. One star on average

Nice and peaceful

The extra fees when you don’t go through them. If you make a reservation online you have to check out just to either be charged or leave

0

I love the staff, very friendly and helpful.rooms are very comfortable and clean.

Very respectable

The rooms were clean I just seen roaches in the bathroom

It was nasty, felt like where junkies stay. Its old with moldy smell looks nothing like on the add

Spacious rooms , very historic. Change the blankets and curtains , and it will be complete. Keep up with the pest control . Masters is coming

Thanks

They false advertise the breakfast. There’s no continental breakfast. There’s no toilet paper in the room. There’s no telephone in the room. The comforter is all blacked up. Nobody at the front desk. This place is just boo-boo.

The staff that work at this place are lunatics. They were trying to scam me out of money and tried to tell me I had to leave the hotel because I had 2 people in the room with me. When I checked in I put it would be 3 guest. I ended up leaving in the middle of the night because the owner was so disrespectful and imposisble to talk to.

N/A

Good: Other than that, the ac was very cold, we had no issues with other guests, restaurants were in a convenient area, tv had lots of channels, and the price wasn’t too bad.

Peaceful experience

Clean room

There was no concern for the property

Bad

:)

Na

To get to Sonesta you have to drive through the parking lot of a very sketchy looking motel. From the outside Sonesta didn't look much better. Broken mini blinds in windows. Broken air conditioners hanging out of windows. Hall windows on 2nd and 3rd floors open (air conditioners in hallways not working). I had a room with a king bed. Comforter was lumpy as heck. Broken handle on one dresser. Smoke detector ripped off wall. No toilet paper or any amenities in bathroom. No cup to take my nightly medication. The only plus was the TV and air conditioner in my room worked and the bed was very comfy. But I wouldn't stay here again.

Don’t stay here.

Terrible

Terrible terrible terrible all the way around. They called the cops on me, after I paid for my room, claimed they “cancelled” my reservations bc they thought I made a bad review for them but I hadn’t, rude, no toilet paper or towels. No customer service at all.

I like that it was quiet

Absolutely awesome excellent staff clean as a whistle!

Absolutely awesome excellent staff clean as a whistle!

7 out of 10

I like everything about this property, very clean, very friendly, great stuff safe and comfortable

Convenient location

Convenient location

Room did not have a microwave. They didnt have any tissue in the bathroom. They don't have a snack or drink machine. The room was hot and I wasn't able to lock my doors. I paid 77 to stay and was highly disappointed... Wish I could get a refund or a free stay at another hotel. I'm so disappointed!!1

has bugs

I liked that it smelled good,very clean,I felt very comfortable and safe

Thankful I had my own towel. Bed linen and towels were dirty. There was also a smell of cigarette smoke inside.

N/A

It was nice and quiet during the day; I work nights. The room smelled like smoke and had soft spots in the floor. The tub in the bathroom had stains. Okay for a quick night stay.

I was very disappointed with my stay. I want to be clear. The customer service was excellent, but the condition of the hotel was lacking. I had issues with my door to my room, side door was broke and there was not an iron in my room so I requested one and it took an hour to get there, the bed was not comfortable and the water in the shower was not hot. I am not a picky person but I didn’t have a good stay.

I forgot the lady’s name at the front desk but her CUSTOMER SERVICE SKILLS WERE AMAZING!! TOP TIER!!! She has “Ritz Carlton” type of service!!!! Highly recommended as I’ll be staying again when I return next week.

I love staying here very comfortable and clean.

Needs pest control under freezers in room

Front desk lady was nice but after I got in the shower to realize there was no soap I went down to ask for some and was told they don’t have any. Not her fault but very inconvenient. DO NOT BELIEVE THE PICTURES ONLINE. THIS PLACE IS A DUMP OF A HOTEL. Renovations couldn’t even fix this place.

Roaches and bugs in my room. No central AC

.

Spiders was all over room refrigerator didn’t work nor did the television

1 staff on duty

They asked me for a $20 deposit and they didn't pay me back

Give it a chance. Also for the price. It's good! The front desk lady was nice to us. It was quiet. The room stayed nice and cool

I liked everything

I like the fact that any part of my head the front desk service with very attentive and very bad

I had to ask for a room change at midnight because in the next room they were screaming and they had loud music, I called the lobby to report the problem and they kept making noise I couldn't sleep all night

First room they gave was JUST slept in, but I arrived at night...

I stayed here last minute for a basketball tournament, but the photos online were very misleading. Although the gentleman at the front desk was friendly, the room itself was disappointing. There were water stains around the shower, exposed wiring in the main area, and a strong smell of cigarette smoke. The hot water was not working properly, which made the stay even less comfortable. To top it off, I woke up to roaches climbing the walls and along the baseboards. I only stayed one night, and I would not recommend this hotel. The pictures are truly a false advertisement.

The pics are not an honest view. The ac did not work the manager cut the elevator off late at night. There was no breakfast although posted. People sitting around on the outside of the building looked like addicts of some sort. Curtains were broken and there were several small holes in the walls of the room!

Everything was great

It was so hot, covers dirty, shower dirty. Everything was a mess

Was told I could check in early and when I arrived, the man at the front told me I had to wait 14 hours. So I slept in my car and they provided no refunds.

I am still here but expedia asked me to review and I will. Staff is generally nice,it's just the overnight gentleman that gets a bit grumpy. The room is great,you can tell the room is newly renovated, clean,big tv,comfortable bed. My room did not have a microwave. I don't understand you spend alot of money in renovations and don't buy microwaves. Its hidden in the back so its quiet. I seen in some reviews that the hallways smell like weed,they do,but staff has opened the windows in the hallway to get rid of the smell. Worth the money.

Hotel was dirty bugs behind the bed cigarette burns in bed

Well the room was supposed to be a pet friendly room but after being there two days the said I had to pay a pet fee . The room didn’t have a microwave or mini fridge. There was not breakfast. I tried to get my money back for the remaining days and could not. So I won’t be going there again or using you guys again

The only positive about this property is that the room APPEARED clean. There is NO breakfast, that is a lie. There is a VERY basic coffee station. The older gentleman on night shift was unkind and unhelpful. I was told I couldn’t have batteries for my remote so no tv for me while I was there. My bathroom had no toilet paper in it which is so basic. This hotel fails on all levels.

Staff is disrespectful towards guests

Staff is nasty

Staff is never st front desk

Terrible staff

Acceptable

I dodnt likecstaff. I was refused check in, i need a free room

Dirty sheets

Worst place ever

Lots of people, including Staff out front smoking. People inside of the hotel, smoking marijuana and door to my room broken.

It’s your basic hotel room. It was clean. There was an issue with the hot water in the shower. I had to let the water run for about 10 mins plus run the sink and then the hot water kicked in. Other than that, the location was back off in the cut so it was very private and quiet.

The oener amd staff was very friendly and the troomscr nice

loud it was stink the elevator kept getting stuff the bed sheets had stains

Very friendly owner.. Nice big rooms wit smart mirrors..

The sheets on one of the beds looked to have blood stains. There was no soap in the room. The extra security mechanism on the door was broke. There were stains on the bathroom towels. I usually bring some...glad I did.

When we arrived and checked out, there was nobody at the front desk. We had to ring a bell and wait for assistance. The entire building smelled like cigarette smoke and there were bags of garbage in the hallways. When we looked out the window, we could see garbage laying around in the back of the building. Breakfast was advertised as being included but, there was nothing available. Would not stay here again.

It’s located all the way in the back. Looks run down from the outside but I think they renovated inside. Not bad. Had a fridge but not plugged in. No microwave or telephone for the room. But it was decent. No problems.

Dirty and bathrooms not fully functional.

stains on ceiling, outlets gangling out of walls, carpet coming up, to much more to list would have went somewhere else but entire town was booked

We stayed for the masters.. you get what you get. It was a decent spot to lay your head down at night but that’s all. We weren’t there for luxury we were there for the masters so, can’t complain

Perfectly fine hotel for the nights we stayed here for the masters. Not the nicest, but was clean and affordable. Would stay again

There is no sign on the main road to direct you to the Sonesta hotel as it sits toward the back of the road behind another seedy looking hotel called Heritage Inn. However, the exterior of the building is nice looking. They provide a continental breakfast but the hot foods were lukewarm/room temperature at best. The location is close to local malls and shopping areas, with plenty of restaurants to choose from. $507 for a 3 day/2 night stay and I didn’t expect luxury but decent service.

The lobby looked clean and inviting but after that not good. Received no maid service unless requested, clean towels, empty trash etc. . Noise of something running on and off every 15 seconds, claimed it was the venting system, faucet in tub running all the time, carpets so dirty that white socks are brown on bottom, heat/ac unit filthy and when heat was attempted it smelled like something burning. Elevator made you wonder if it would make it up and down. Charged an extra $100 for an extra night. Broken tile on bathroom floor with sharp edges. Very, very disappointed and will never recommend Sonesta Essential to anyone, any where.

Just A Nice Place To Lay My Head. Could Be Better, But All Around It Was A Nice Hotel.

From the moment we walked in, the vibe was off. The lobby chairs were worn and busted, with the leather on the seat parts visibly torn. The hallways were dark and dreary, not well-lit at all, which made everything feel unsettling. When we got to our rooms, we found gnats flying around in all of them. One room even had roaches. Yes—roaches. Our TV kept randomly switching to Spanish with no explanation. The refrigerator was disgusting, the bathtub had hair in it, and to top it off, there was no microwave in the room. We arrived to find one-third of a roll of toilet paper—and had to walk down to the front desk to ask for more because no one would answer the phone. The doors were janky and took forever to open with the key, which was super frustrating. Overall, I was extremely disappointed. I’ve never known Sonesta to be like this, and sadly, I won’t be returning. This experience was just unacceptable—especially during a time when we really needed peace and comfort.

My room was clean and the staff was helpful and super nice!

The owner is Penny pinching

This place was so bad they were renovating it, while, we think they had section 8 folks living there..

The worst I ever been to

Great service

No breakfast limited tv channels not a smart tv so I couldn’t log into my Netflix account like I do everywhere else. Limited towels and the towels were rough. No locks or knob on the door in the back so I didn’t feel secure and safe anyone could’ve just walked in the building without a key and the staff were hardly never around also the staff could’ve been more professional and friendlier

they have newly renovated. The room and beds are cleaner. The lobby looks nicer than before.

Kind of disappointed they didn't even have a breakfast setup or coffee. Asked for toilet paper and a guy that was behind the desk gave me a half of a roll. The shower curtain was ripped the shower had some type of back wash in the bottom of the drain when I got the room. If I could get more money outt the ob im working on i definitely would be getting a better room elsewhere

Clean and comfortable rooms with comfortable beds. The lady at the front desk at night is the sweetest, kindest most helpful and most accommodating person in a hotel I have ever met. She will help you with anything possible and will make sure that you are 100% comfortable with everything in your room. Much appreciated especially when you're traveling with a toddler.

Clean and comfortable

Need Bed, carpet and tile was very nice. Tub/shower showed wear via a few chips in it.

The room smelled horribly on top the towels being filthy . The blankets were thin and poorly made. I do not recommend this hotel by any means this place is absolutely unacceptable.

Where do I begin....

Garbage piled at both ends of buildings smelled. The outside was filthy and littered. The exit doors were propped open all night. The room reeked of cigarette smoke. The front desk was rarely attended. Will not be returning.

Not worth the money

Not worth the money

Let’s get ready for masters😹

No complaints

Great quiet place . Could use more workers but not bad being that the place is still going through construction.

Everything

They do NOT have breakfast. Hot water didnt work. Tv kept going back i to semo mode.

It would be helpful if when a motel says they are pet friendly, they also mention that there is a non refundable fee and what that might be b4 the room is reserved!

We asked for a non smoking room but the entire hotel smelled of smoke

Every time I walked in they always ask me what room number I'm in.. as if I'm not a guest, I believe they were profiling me honestly

Staff

Cool spot

I had to switch rooms 3 times and then I finally decided to leave the hotel. I was advised to contact who I booked with who would reach out to them to issue my refund, I have had no such luck yet and I booked this a week ago.

Cleanliness was terrible no toliet paper or kelnex in room vacuming was not done in room or hallways I would definitely send a secretsm shopper in there

It was very nice

No breakfast, no gym, no ice maker, no hot water, mold in the fridge, cigarette burns in the bedding, sex stains in the mattress that showed through the sheets, door handle to room broken, tv broken(someone did come to fix that!), clean bathroom and new furniture.

Sat in the lobby for 30 minutes rang the bell and walked up and down the hall way then she gave me a card that didn't work so had to go wait another 30 minutes in the lobby for her to come out from a room she was cleaning. Left after that.

It’s nice & quite with recovered rooms

The only good thing is the front desk receptionist she was very understanding about the situation.

Ok

The picture that they show is not the same hotel at all, it is 100 percent a different place and it said it has breakfast included and that is a lie as well, the attendant said they have not had breakfast for 6 months

No

The quiet and secluded area it is located at.

No

Roaches and the owner/manager knocked and opened my door at midnight looking for a doorbell he believed was left in the bathroom!!!

The person at the front desk was working cleaning rooms running back and forth and she had to do everything then the night lady had her dog in the front desk and it was a pit bull and everyone don?t like dogs !!! It?s a place for them !!!

No wifi, awkward location makes it difficult to find, staff are almost never at front desk, no breakfast, elevator was broken.

friendly owners and not far from Masters & price was fair for Masters week day

Said I could not have guest

Everything..........

No everything was good