Holiday Inn Augusta West I-20 by IHG

Clean room and convenient location for travel

Clean room

everything was great

Breakfast and staff Bed was too soft

Superb

Quick stop over in a family road trip. Staff was amazing.

We stayed for one night, everything was clean and comfortable for our stay.

Exceptional

It was a positive and relaxing stay.

Everything from checking in to checking out was amazing!!! Our room was clean, quality amenities from soap, shampoo, conditioners, coffee pods. And the breakfast was top tier!!! Fresh real food!! I will be back.

The staff was very friendly and the breakfast was excellent

The staff was very friendly and the breakfast was excellent

Clean room, comfortable beds, great breakfast

Exceptional

Lady at Front desk was awesome

Lady at Front desk was awesome

For an included breakfast, it was definitely a cut above others that I have experienced.

Exceptional

Exceptional

The hotel was clean and well maintained. All staff were friendly and helpful. The complementary breakfast was better than that of most hotels.

I really enjoyed our stay. We had family come and hang out with us and the property was very accommodating.

Staff were very friendly and helpful. Everything was great except the bathroom. Very small and outdated.

Nice stay

I love the comfort and availability of pool. The breakfast is always amazing. The elevators were running very rough and inspection expired. The check in clerk was not friendly and very rude. Also my son had to jump in pool with clothing to save a child from drowning. Staff should be more aware how many children are allowed unsupervised in pool area. Could have ended in tragedy.

I love the comfort and availability of pool. The breakfast is always amazing. The elevators were running very rough and inspection expired. The check in clerk was not friendly and very rude. Also my son had to jump in pool with clothing to save a child from drowning. Staff should be more aware how many children are allowed unsupervised in pool area. Could have ended in tragedy.

Everything

The restaurant and bar was great. The bartender Javonna was very sweet and very fast.

They had a true breakfast that was presented well and tasted wonderful. Staff kept the beverages filled and tables clean. Will stay again.

Ggg

Awesome Staff!! Great service!

Awesome Staff!! Great service!

Clean, great breakfast and staff. Real nice pool area.

The elevator

Very good

I liked everything and had no complaints. Thank you & I look forward to staying again. It wasn't much I didn't like.

Everything was good The elevator

It wasn't much I didn't like.

The room was very clean and the staff was extremely nice and cheerful everyday. The breakfast was sufficient and good tasting. Very quiet and peaceful.

My stay was wonderful. Very quiet, the property and room was extremely clean and the staff is exceptionally nice.

Everything was Great!! N/a

N/a

Nice property, clean, good breakfast, friendly staff, good value for it's money. That's pretty much all what is important in the property of this category.

There was a complementary breakfast bar. It was hot and fresh. Staff in food area in the mornings was excellent.

Everything and the breakfast was amazing. Everything was great .

Everything and the breakfast was amazing. Everything was great .

The restaurant and other Amenities The room I was in is getting worn you can see a lot of wear and tear

The restaurant and other Amenities The room I was in is getting worn you can see a lot of wear and tear

Breakfast was delish and staff were very friendly.

Everything as advertised

I didn’t read the reviews about the hot tub. There isn’t one. I booked the hotel because it was the only one in the area that showed in the photos it had one. The cement in the pool was brown but the water seemed clean. The elevators sounded like they need repaired. The hallways were misty. The room was nice but there were hairs in the toilet. I left early and don’t try the breakfast. I would suggest a different hotel based on how much it was per night.

Nice clean room, staff was friendly.

Great service

Great service

Great location Elevator was scary. Rust in the bathroom. Some of the outlets didn’t work, sign for pool said closed at 11 but they kicked us out at 9:30. Also ran out of food for breakfast

The parking was great. Staff were genuine, pleasant and informative. When was clean and myself and Family felt safe as we were in Augusta for a college tour.

The staff are very attentive!

Waiting for my credit! Everything was great!

Stay was excellent! I originally booked down the road at a different hotel. I traveled 19 hours and when I got here expected to be able to check in. I arrived at my previous booking and they allowed me to check in but when I got to my room I saw housekeeping still cleaning my room. The pool was out of order. It was just a mess. I quickly left to find a new hotel that would meet my needs to my stay in Augusta. That’s how I arrived at your property. Check in was maybe 10 minutes and I was in a room within 15 minutes. I have no complaints.

My daughter got locked in the bathroom for over an hour

Everything was great

Breakfast was incredible , staff was really nice and helpful . Enjoyed the stay

I most enjoyed the swimming pool and how comfortable the beds were. We truly had a blast. The kitchen staff for breakfast weren’t as pleasurable as I’d hoped on my last morning there. They weren’t accommodating and my kids seen other kids with fruit cups but when we asked it was simply they took the ones that were made, instead of simply making them more

Need drapes that actually block out light.

Clean room good servis

My only complaint is that there is a hot tub listed as an amenity for this property and they no longer have a hot tub. I had chosen this hotel specifically for this reason so I was disappointed to find the listing not updated.

The breakfast was the best The bathroom has no vent when the shower is running

Location

The property was well maintained and very welcoming. The staff was very accommodating and professional. The food and bar area were great. Upon check out, there was an issue with the bathroom and shower. The water pressure had dropped considerably as well as the cleanliness of the water appeared to be dirty. So much to the point that we had to be given another room to use which delayed our check out.

The room was amazing

The room was amazing

n/a

The bed was too HIGH and could not get into it. I am 5'2". I had to use my cooler as a step to get into bed. We did not have a hair dryer in the room or shampoo, had conditioner. The breakfasts were great along with the staff.

The bed was too HIGH and could not get into it. I am 5'2". I had to use my cooler as a step to get into bed. We did not have a hair dryer in the room or shampoo, had conditioner. The breakfasts were great along with the staff.

The pool area is very nice and the bar also I’d like that they are in close proximity Everything was pretty good. I just didn’t like the fact that it was only one elevator.

Friendly, accommodating front desk staff, exception bar and breakfast staff. Clean rooms, comfortable beds. Will be back again for sure!

Friendly, accommodating front desk staff, exception bar and breakfast staff. Clean rooms, comfortable beds. Will be back again for sure!

The room was clean and the staff was very friendly. Breakfast was good.

The room was clean and the staff was very friendly. Breakfast was good.

Did not stay for breakfast but the overall cleanliness and comfort was amazing! n/a

Location and breakfast

Best experience you could have!

Best experience you could have!

Very good room and great service.

Very good room and great service.

Clean rooms, very comfortable beds, great customer sevice, and yummy breakfast. My husband & I stay here every time we come to Augusta and we come to Augusta quite often it's one of our favorite places to visit and relax...

Clean rooms, very comfortable beds, great customer sevice, and yummy breakfast. My husband & I stay here every time we come to Augusta and we come to Augusta quite often it's one of our favorite places to visit and relax...

Everything!

Everything!

Room was clean and comfortable and the breakfast was great. The staff was very friendly as well.

Room was clean and comfortable and the breakfast was great. The staff was very friendly as well.

Everyone was really nice to my family. We were there only for one night, but Doris’s awesome hospitality made us sad we weren’t staying another day. She was great, and deserve a raise. Please let her know, we really appreciated her, and everyone there. Thank you for a great stay.

Everyone was really nice to my family. We were there only for one night, but Doris’s awesome hospitality made us sad we weren’t staying another day. She was great, and deserve a raise. Please let her know, we really appreciated her, and everyone there. Thank you for a great stay.

The room was very spacious and clean. Staff was very nice and helpful. Everything is very close, restuarant and shopping.

The room was very spacious and clean. Staff was very nice and helpful. Everything is very close, restuarant and shopping.

I did not eat breakfast

I did not eat breakfast

Everything was perfect the staff was amazing day eving and night staff

Everything was perfect the staff was amazing day eving and night staff

The staff was very friendly and helpful for our stay. The breakfast staff was really helpful and made our stay very enjoyable. We enjoyed the heated pool to relax.

The staff was very friendly and helpful for our stay. The breakfast staff was really helpful and made our stay very enjoyable. We enjoyed the heated pool to relax.

Yes

Yes

Yes

Yes

I enjoyed staying.

I enjoyed staying.

Breakfast was fresh

Breakfast was fresh

Elevator was scary, with loud bangs heard when rising from the lobby.

Elevator was scary, with loud bangs heard when rising from the lobby.

Clean hotel great staff check-in was superb the pool was excellent are room was super clean and very comfortable

Clean hotel great staff check-in was superb the pool was excellent are room was super clean and very comfortable

We couldn’t get warm air from heater. It was cold in the room, But the shower was absolutely wonderful!

We couldn’t get warm air from heater. It was cold in the room, But the shower was absolutely wonderful!

Great service!

Great service!

Clean and convenient

Clean and convenient

Room was spotless with dove essentials for hygiene, love the amenities. Breakfast was amazing and the staff was very friendly and helpful. The only problem was the pool, the bottom needs to be resurfaced because it looks like it’s dirty, although the kids had a blast in it, that would be the only suggestion.

Room was spotless with dove essentials for hygiene, love the amenities. Breakfast was amazing and the staff was very friendly and helpful. The only problem was the pool, the bottom needs to be resurfaced because it looks like it’s dirty, although the kids had a blast in it, that would be the only suggestion.

Everything was excellent no complaints. Only good feelings.

Everything was excellent no complaints. Only good feelings.

Yes

Yes

The room was spotless

The room was spotless

clean room and bathroom. Safe in the room was a pleasant surprise, good breakfast and pleasant staff

clean room and bathroom. Safe in the room was a pleasant surprise, good breakfast and pleasant staff

Nice staff member, clean environment.

Nice staff member, clean environment.

Staff and hotel was amazing

Staff and hotel was amazing

Entire property looked spic and span clean.

Entire property looked spic and span clean.

Clean, and breakfast

Clean, and breakfast

Staff was fine. Room was right next to the elevator. Noisy all night. Should have asked for a different room, but I was too damn tired from driving all day.

Staff was fine. Room was right next to the elevator. Noisy all night. Should have asked for a different room, but I was too damn tired from driving all day.

Stayed a night and had a great time as they have bar and food right at the hotel.

Stayed a night and had a great time as they have bar and food right at the hotel.

Great Service

Great Service

The clean bathrooms, omg the Dove products were so great! The staff was so great! The multiple mirrors in the room. The breakfast was great. The indoor pool was so great. It was just the right temperature! The late check option was great! Thanks for the great experience!

The clean bathrooms, omg the Dove products were so great! The staff was so great! The multiple mirrors in the room. The breakfast was great. The indoor pool was so great. It was just the right temperature! The late check option was great! Thanks for the great experience!

The room was nice & clean. It was very spacious. The lobby & breakfast area was nice. The staff was very friendly.

The room was nice & clean. It was very spacious. The lobby & breakfast area was nice. The staff was very friendly.

stay was wonderful , i always stay here when in town

stay was wonderful , i always stay here when in town

Yes yes and yes

Yes yes and yes

I did have a problem with the Clarance part of the service staff knocking on the door 3 hours before check out asking if we were still in the room room

I did have a problem with the Clarance part of the service staff knocking on the door 3 hours before check out asking if we were still in the room room

Room was clean. Staff was friendly. I had a ton of children with me - definitely a kid friendly vibe.

Room was clean. Staff was friendly. I had a ton of children with me - definitely a kid friendly vibe.

I stayed for one night and will definitely come and stay again when i return. Keep up the great customer service.

I stayed for one night and will definitely come and stay again when i return. Keep up the great customer service.

Hotel reception staff was amazing, Polite and professional. Room was clean from beds, floor, to shower. The breakfast was top of the line..Delicious. The Hostess, Ms. Doris, was the kindness and sweetest person you'd want to meet. She made sure your breakfast meal and experience was to your likeing. We had a wonderful stay. Looking forward to making this trip again and again....

Hotel reception staff was amazing, Polite and professional. Room was clean from beds, floor, to shower. The breakfast was top of the line..Delicious. The Hostess, Ms. Doris, was the kindness and sweetest person you'd want to meet. She made sure your breakfast meal and experience was to your likeing. We had a wonderful stay. Looking forward to making this trip again and again....

Very nice

Very nice

The staff is the most friendly and courteous of any hotel ive ever stayed at. The room was clean and bright. The breakfast was hot and great with a wide selection of great food!

The staff is the most friendly and courteous of any hotel ive ever stayed at. The room was clean and bright. The breakfast was hot and great with a wide selection of great food!

.

.

The staff was very very nice and accommodating. We arrived early and was taken care of immediately. We were there to spend our only night with our daughter who was reporting to school at fort Gordon. The staff directed us to the base and places to eat. Thank You

The staff was very very nice and accommodating. We arrived early and was taken care of immediately. We were there to spend our only night with our daughter who was reporting to school at fort Gordon. The staff directed us to the base and places to eat. Thank You

We thourol

We thourol

There was a police officer patrolling the property

There was a police officer patrolling the property

We enjoyed our stay at this hotel. It was clean. The staff was very nice and accommodating. I enjoyed the breakfast especially the cheese grits.

We enjoyed our stay at this hotel. It was clean. The staff was very nice and accommodating. I enjoyed the breakfast especially the cheese grits.

We haven’t slept this great in a long time. The room was so clean, the bed and pillows were very comfortable, and the temperature was perfect when we walked in! Our stay was wonderful, and we will be back!

We haven’t slept this great in a long time. The room was so clean, the bed and pillows were very comfortable, and the temperature was perfect when we walked in! Our stay was wonderful, and we will be back!

Helpful, friendly staff, ice machine actually works!

Helpful, friendly staff, ice machine actually works!

Excellent service at ck in and the dining facility

Excellent service at ck in and the dining facility

Breakfast was some of the best we’ve ever had, and the staff in general were incredibly welcoming

Breakfast was some of the best we’ve ever had, and the staff in general were incredibly welcoming

Always nice

Always nice

Easy check in off I-20 and Ft. Gordon

Easy check in off I-20 and Ft. Gordon

Breakfast workers were awesome!

Breakfast workers were awesome!

We were just there overnight, but everything was very clean and efficient. Staff at check-in and check-out were friendly and efficient. Included breakfast and service was also very good - we were asked a couple of times by different people if we needed anything.

We were just there overnight, but everything was very clean and efficient. Staff at check-in and check-out were friendly and efficient. Included breakfast and service was also very good - we were asked a couple of times by different people if we needed anything.

It was an awesome stay. The staff was so friendly and courteous towards my family. Would recommend this location 👌 👍

It was an awesome stay. The staff was so friendly and courteous towards my family. Would recommend this location 👌 👍

Clean & comfortable. They don’t have the hot tub anymore unfortunately but the pool was nice

Clean & comfortable. They don’t have the hot tub anymore unfortunately but the pool was nice

The staff were allvery friendly and courteous. It was nice to have happy hoir and some food to order in the evening.

The staff were allvery friendly and courteous. It was nice to have happy hoir and some food to order in the evening.

Very clean and friendly staff

Very clean and friendly staff

We enjoy our stay. . . Breakfast was awesome!!!

We enjoy our stay. . . Breakfast was awesome!!!

The staff and hotel were great! It was clean and safe. The host, Ms. Doris, was very friendly and provided excellent service.

The staff and hotel were great! It was clean and safe. The host, Ms. Doris, was very friendly and provided excellent service.

Everything was really good. However, only one elevator working & it was slow.

Everything was really good. However, only one elevator working & it was slow.

The room closet door was broke the remote to tv had no back on it room was not cleaned properly. I will not stay here again, and I will not recommend it to anyone.

The room closet door was broke the remote to tv had no back on it room was not cleaned properly. I will not stay here again, and I will not recommend it to anyone.

This is the only place that I stay when traveling to Augusta.

This is the only place that I stay when traveling to Augusta.

My reservation was cancelled prior to check in. The person working at the front desk couldn’t tell me why. I had to press the issue and negotiate a rate for a room with one bed and I needed two beds. Hotel staff was trying to send me to another town to stay at another hotel as a solution for their mistake.

My reservation was cancelled prior to check in. The person working at the front desk couldn’t tell me why. I had to press the issue and negotiate a rate for a room with one bed and I needed two beds. Hotel staff was trying to send me to another town to stay at another hotel as a solution for their mistake.

Always pleasant

Always pleasant

The situation was made worse by the staff’s rude and dismissive attitude. Instead of taking accountability, the front desk blamed the system and showed zero concern for my safety. No manager ever followed up, apologized, or checked on me. I was so distressed I had to take medication to sleep and am still emotionally shaken. If you care about safety, privacy, and professionalism, I cannot recommend this hotel. I’ve stayed at many Holiday Inns, but this experience has left me deeply disappointed and disturbed.

The situation was made worse by the staff’s rude and dismissive attitude. Instead of taking accountability, the front desk blamed the system and showed zero concern for my safety. No manager ever followed up, apologized, or checked on me. I was so distressed I had to take medication to sleep and am still emotionally shaken. If you care about safety, privacy, and professionalism, I cannot recommend this hotel. I’ve stayed at many Holiday Inns, but this experience has left me deeply disappointed and disturbed.

My stay was very pleasant. If I'm inntge area again I will definitely book a room here.

My stay was very pleasant. If I'm inntge area again I will definitely book a room here.

A favorite in the Augusta area! Feels like coming back to old friends.The breakfast is great! Cheesy grits, real scrambled eggs, crispy bacon, scones, fruit cups and the good yogurt. Great toppings for the eggs, grilled red peppers, tomatoes, onions, etc. A quiet area, but close to I-20.

A favorite in the Augusta area! Feels like coming back to old friends.The breakfast is great! Cheesy grits, real scrambled eggs, crispy bacon, scones, fruit cups and the good yogurt. Great toppings for the eggs, grilled red peppers, tomatoes, onions, etc. A quiet area, but close to I-20.

The property is very nice and staff is professional. The breakfast is amazing! Snacks are a little pricey to purchase from down stairs & parking is FULL on the weekends. Overall we would stay here again 😊

Excellent option

Had a short stay, but it was very quiet and my boys did enjoy the pool. Hope to come and stay again soon

Fran an employee who assists with breakfast service was awesome. First hotel breakfast of this type I can remember where the hotel had someone greeting guests and taking care of drinks. Beyond that her presence made my experience so much better. I was not expecting someone there so I did not have any cash to tip so I just wanted to say Thank You Fran!

The property is centrally located to many places and to where i needed to go. Very spacious rooms for an affordable rate

Only complaint was one of the elevators was down and the one working got pretty shaky between the 4th and 5th floor.

Check in was quick and easy just needed my ID. Room was nice and cold and clean.

My room smelled bad. We checked in and then went out for dinner. Once we settled down I realized it was my bed that stunk. I thought about requesting a room change but it was already 11 pm and I didn’t want to make my small children have to move and get out of their bed

Bigger tv screen in the bar would have been better.

Check in was extremely easy. The staff was very friendly and accommodating! I would definitely recommend this hotel and will stay here again when I am passing through. Traveled with four little kids (ages 7, 5, 2 and 2) and they had a blast in the pool. The lobby area was extremely comfortably. The pool really helped wear them out after a long drive so they could sleep. Rooms were fabulous. Comfy beds, very clean and shower was excellent.

Room was clean with newly updated bathroom. Very easy and convenient.

It was nothing special.

Great stay

Very clean and affordable. Enjoyed my stay.

Quiet

Folks are super nice. Room is very clean. Parking was easy. Bed was too soft. It was like sleeping in a bowl.

. Friendly staff. Clean, quiet room

Great job

This hotel is always clean and updated.

Need some renovations

Easy check in with friendly staff. Room was clean and the beds were comfortable. The buffet breakfast is better than the typical standard fare.

The key cards stopped working every single day/night and I had to keep getting it fixed. The employee told us that its been happening often and the manager, Joe Tate, isnt doing anything to fix the issue and to contact him to make a complaint. Definitely irritating having to get keys fixed every night, especially when the elevators are extremely slow and you have to carry your stuff up and down from the 3rd floor due to the keys continuously not working.

Great rate for two nights and it included breakfast. Staff was very polite and welcoming.

Everyone who works there was very respectful, attentive and truly hospitable! Stay here- it’s clean, nice and has the amenities you’ll need for a stay- the bar is nice and the breakfast is good.

The staff was great!!

It’s ok. The water pressure isn’t great but everything else is ok

The breakfast was great, fresh, healthy choices, even staff to serve if wanted.

Decent breakfast options, close to base

The kitchen staff aimed to please

Our room was dirty 323

Very nice

Very nice

Very convenient, staff was very nice

clean

Room didnt have shower tub combo just a shower, Tikila the lady at the front desk went above and beyond to get our room switched and made our stay very enjoyable

Everything was clean and the employees were nice. The rooms were really nice. One of the elevators made noises so we think it needs serviced, but other than that everything was nice.

The food had great flavor. The staff was accommodating. The carpet was filthy. The shower curtain/liner needs to be replaced. The toilet was extremely loud when flushed

The staff were professional and great! The front desk staff was always attentive and friendly. The food service staff was always helpful and friendly.

Unfortunately the room I stayed in must’ve been directly below some mechanical equipment on the roof. Very hard to sleep with that sound all night. Only reason I even booked the hotel room was to get a decent amount of sleep. That didn’t go so well.

No complaints!

The property was well maintained and had nice big room.

Facility

Great staff and well kept hotel. Breakfast is great and even evening options. The pool is nice as well along with the gym.

The pool was great! Very clean and enjoyable! Even the security guard outside on Thursday night checked on me to see if I was OK while out watching the eclipse. Would definitely stay at this holiday Inn again thank you.

Excellent stay in this property. The hotel was an attractive property with exceptional staff. This will be my go to place to stay when visiting again!

Staff was incredibly friendly. Beds and pillows comfortable.

Five stars <

Website pictures need to be updated. It was a pleasant hotel but my decision to stay here was the picture of the indoor pool and hot tub. Come to find out the hot tub no longer exists. I would have chosen a cheaper option if I had known this. Also I had a 2 night stay and only received a breakfast voucher for one day.

I still haven’t received my deposit from the property I checked out 14 days ago

Picture shows a hot tub probably should fix that.

This was a great stay with the king bed the room had a lot of space for luggage and to move around. The bed was one if the comfiest I have slept on. I would definitely recommend this hotel and will be booking again here when back in the area.

The front desk the next day were rude and discriminating to disabled people.

The place was very decent. It could have been cleaner. There was a random stain on the pull out mattress which was also extremely thin. Corners, cracks etc were not as clean as I would like and the rug was old and a bit pulled up in one place. I didn’t realize that the suite is set up with the no bedroom on the outside then the living room and then bathroom. Every other suite like this that I have used has been enter into the living room, then the bathroom is off the hall to the bedroom. I prefer the second way because we put our 3 year old on the pull out and it is nice not to have to walk past his bed when going to the bathroom. Lastly we had requested extra pillows to line the sides of the bed so the 3 year old didn’t fall out. They messaged back and said no problem but they were forgotten.

Amazing place to stay

Great place! Highly recommend

Very friendly staff. Clean and nice pool.

This property was very nice, I am can't think of one negative thing.

Check in was quick and easy. Marquis whom checked me in was very personable. Great experience

Desk staff was very friendly and helpful.

Staff, front desk lady at check out was very warm, kind and professional

Very nice hotel! Super clean, comfy beds! Recommended!

Would stay here anytime I am in Augusta

It was the best hotel I've stayed at outside of a resort . It was very clean, organized, friendly staff. They gave you enough time to really enjoy dinner, breakfast & amenities. Felt like I was at home!!!

Nice

Really good

The property was very clean and the staff was friendly. Comfortable beds and pillows. The breakfast was amazing! A big shout out to Emmett and his culinary skills. The breakfast options were delicious.

It was a nice hotel

Clean with nice amenities. Friendly staff. Room looked welcoming and clean. Bed was comfortable. Will book here again.

The receptionist was the all time best! I appreciated her professionalism and attentiveness

Very friendly staff

It was nice

The staff were welcoming and really kind. Breakfast was above-standard and really nice. Even with to-go boxes if you couldn’t stay and eat. I’ll be staying here again for sure.

Friendly staff

Real nice stay