DoubleTree by Hilton Hotel Augusta

Very nice staff from the front desk to the bar and those whom.we walked by in the hall. Everyone seemed to be happy to working for hilton.

The whole hotel was immaculate, and the one thing, the desk chair, that broke while we were there was replaced within 10mins. All the staff were wonderful, courteous, understanding and very helpful. The variety of food at the breakfast buffet was great. Which explains that there are not fridges or microwaves in room. The pool was good, but could use more towels. No jacuzzi even though advertised. The water was warm enough to not miss the jacuzzi. A well kept outdoor area. We will return again.

I did not like that the room did not have a fridge. We loved that fact that you can get warm cookies whenever you want. That was a plus with my family.

Very clean space, the staff was LOVELY. everyone was so kind and helpful!!

everything was great. perfect beds. was missing my microwave that never came after being reported. however, not sure if it arrived after we checked out

The outdoor pool was closed. Indoor pool was not clean. disappointed. The lobby was clean and renovated but the room was old. Otherwise the stay was OK.

Exceptional

Staff was awesome After check-in, we made it to the room. The fridge had been previously left open. It was frozen over. Had to call for me to replace it 20 minutes after that the toilet had leaked into the room where the wax rink and bust took 2 1/half hours to get put into a downgraded room from what we had already paid no refund was offered then the next morning we get woken up by maintenance saying we needed to change rooms for the third time due to a leak somewhere around the floor in room that we were on

Exceptional

It’s listed it has a hot tub, but it does not. It’s filled in with dirt and plants. Outside pool closed for our stay. Carpet was very dirty. The first room had a leak going down the wall and into the carpet. Fridge did not work. No cold water in the room. Put us in another room and it was ok, no fridge. The only ice machine working was on the 5th floor. It states free bkfst, but it is not. You have to pay for it.

I loved everything I just hate that most Hotels don’t have microwaves anymore

Breakfast is Top Notch!! It’s country home style too! The staff is sweet with pure southern hospitality! Also, the Bar tender makes pretty good martini lemon drops! Indoor pool was so refreshing! I also love that it’s so quiet and clean!

Exceptional

Poor

everything about this hotel is a 10/10! From the hotel itself, the staff and the room was nice and friendly and quiet and just overall amazing. they offer fresh baked cookies and waters. if you need a nice getaway this is it right here.

The staff at check in was friendly, the room was clean The whirlpool tub could have been a little cleaner

This hotel is down to bare bones apparently due to an upcoming renovation. Despite 3 requests, they failed to provide even one bar of soap. Skip this hotel

People were great! Room was a bit mildewy but it was a nice place to stay.

Exceptional

Staff was super friendly!

Nice, clean, and quiet

Booked room and it was a king suite. The room had rust in the bathroom area. The shower, whirlpool tub, and refrigerator were leaking. Cold water faucet wouldn't turn on, toilet was not secured to floor, hole in wall where someone sealed with paper. Lamps leaning and room very outdated. This was a one-night stay. We arrived and until we departed and then return near bedtime. SMH!

The staff was very friendly. The room could have been cooler but not uncomfortable.

It was decent

This hotel is one of my favorite hotels in Augusta. I will highly recommend to friends and associates in the future.

This hotel is very well located to enjoy Augusta. I will definitely recommend to friends and associates in the future.

Unfortunately, our room (specifically Room 234) was very disappointing and should honestly not be reserved until repairs are completed. The wall in the room appeared to be only half painted, and there was dried paint all over the baseboards. The bathroom amenities were rusted, and you could clearly see the rust when surfaces were wiped down. The bathtub also did not drain properly, leaving us standing in water while showering. In one area of the room, it looked like the sheetrock/seam in the wall was peeling back as well. There was also an iron provided in the room, but no ironing board available. To make matters worse, the room view overlooked a wall and four HVAC units. We did report all of these concerns to the front desk. The staff was apologetic and initially offered us two breakfast coupons for the Andrew Restaurant, but unfortunately we were unable to make breakfast. At checkout, we were then offered hotel points as compensation. Again, the customer service was excellent, but the condition of Room 234 did not match the overall appearance and quality presented by the hotel lobby and staff.

Was given an interior room. No windows and very dark. Too dark. Cave dark.

Very good

booked here speciffically for hot tub/jacuzzi in room- very nice and large, plenty hot water- jets as strong as if i blew bubbles through a straw.

Everything was amazing

Exceptional

Check was quick and easy. Guest service person was amazing.

Check was quick and easy. Guest service person was amazing.

The staff was amazing and room was too

Loved the property! Staff was really nice, room was clean, and room service was great!

Loved the property! Staff was really nice, room was clean, and room service was great!

Room was very clean. Staff was great.

The room was nice the mattress needs to be replaced a year ago, I did not sleep good the two nights I was there

The room was nice the mattress needs to be replaced a year ago, I did not sleep good the two nights I was there

The staff members were all polite and helpful; we had a snafu on checking in, as one of our rooms was not made up. We were able to get another room close by immediately. One quirky thing we noticed was that the door going into the bathroom hit the toilet when opened. Overall, the stay was okay.

Staff was helpful at check in. Staff at the bar were friendly and helpful with suggestions. The food from the bar was okay, chicken wings were delicious! The other appetizers were not good at all. The jacuzzi tub has seen its better days, needless to say we didn't use it. Molding in the bathroom was coming off the wall. The one light in the bedroom didn't work. There were stains on the cushions, carpet was ripped up in places. I could go on, but there is only so much space.

Handicap accessible was not handicap accessible. Reserved a King bed but got a regular double bed. No refrigerator in room and my wife had medicine that required refrigeration. Handicap parking was never available.

Handicap accessible was not handicap accessible. Reserved a King bed but got a regular double bed. No refrigerator in room and my wife had medicine that required refrigeration. Handicap parking was never available.

We reserved a King bed with Handicap with Handicap Accessible, but got a double bed and a room without a handicap accessible bathtub, not a wheelchair shower. No refrigerator and my wife has medicine that requires refrigeration. The Ice Machine on our floor did not work, so even using our travel cooler, we could not replenish the cooler with ice, unless we went to the first floor for ice. The room did not come with breakfast. The parking for handicap was never available. I will never stay in a Double Tree Hotel again. Staff did seem accommodating, but not to the point of actually helping to resolve any issue. They seemed limited by management from taking any actions.

We reserved a King bed with Handicap with Handicap Accessible, but got a double bed and a room without a handicap accessible bathtub, not a wheelchair shower. No refrigerator and my wife has medicine that requires refrigeration. The Ice Machine on our floor did not work, so even using our travel cooler, we could not replenish the cooler with ice, unless we went to the first floor for ice. The room did not come with breakfast. The parking for handicap was never available. I will never stay in a Double Tree Hotel again. Staff did seem accommodating, but not to the point of actually helping to resolve any issue. They seemed limited by management from taking any actions.

Went on business The computer system continued to go down, we had to get key card reset all day Very unprofessional. The pillows were to soft, the toilet kept running, the tube repair could have been better. The chair was ripped

The computer system continued to go down, we had to get key card reset all day Very unprofessional. The pillows were to soft, the toilet kept running, the tube repair could have been better. The chair was ripped

We were a Mason and Eastern Star Conference this weekend 4/24 -4/26 . The hotel was dirty, the restaurants where closed so we had to find food which was very inconvenient. We chose the location for the adminities but the everything was overpriced for our large group. The cookies were good and warm though

Friendly staff indoor pool and quiet setting Room was a lil dusty and my stay was accommodated with other options. We enjoyed our stay and it was great.

Friendly staff indoor pool and quiet setting Room was a lil dusty and my stay was accommodated with other options. We enjoyed our stay and it was great.

Good

Mostly everything The elevator

The elevator

Location Rooms outdated. Bathroom EXTREMELY SMALL. No microwave nor refrigerator

Rooms outdated. Bathroom EXTREMELY SMALL. No microwave nor refrigerator

Nice

Very excellent front staff. Comfortable beds and pillows. Nice pool. Accessible to everything

The pillows suck.

Great staff

The property was welcoming to pets, and that led to a restless night of sleep.

One of the best hotel accommodations of my 70 years of experience. The beds were extremely comfortable. The staff and personnel were outstanding and accommodating. The area was safe and secure, and the amenities were nice. Variety and accessibility of shopping and restaurants was a definite plus. I highly recommend.

Exceptional

Exceptional

Hotel was very clean and the staff was professional and courteous. The decor was beautiful and I rested peacefully. The room was clean so was the microwave and refrigerator. I really enjoyed my stay. Oh and the Starbucks coffee.

Pets welcomed. Room clean and Hot tub was nice.

It was adequate.

Clean room good staff

Literally everything was absolutely perfect. Such a great place to stay

Hmm having to pay for breakfast

Staff was very helpful and friendly No refrigerator in room

The front desk staff was amazing and courteous. The young lady bartender was more of the same. I never met the room-cleaning staff, they were equally as good.

Parking safe

The staff made this stay wonderful, the bathroom was horrible.

Parking was safe. Room was clean but water on the bathroom floor. Staff were polite. On the purchase of Room, I also purchased breakfast but wasn’t given a ticket and they were trying to make me pay for breakfast again that morning so make sure you get your ticket.

I did not use the pool.

Nice although under Reno. I like this place

Be aware that even if you pay in full for your reservation if you are going to be later than 3:00 you need to call the hotel or they will cancel your reservation. My room was dirty with garbage everywhere. The only thing nice is the pool. There is no hot tub. Also there is no mini fridge. I had to call down and have them come vacuum atleast.

Staff was professional and nice but hotel needs a major upgrade especially if its connected with the Double Tree Hilton name brand

However, I would like to acknowledge that the staff was friendly, courteous, and made genuine efforts to accommodate concerns during my stay. Their professionalism and willingness to assist were appreciated. While the customer service was positive, I hope management considers updating the online photos and addressing the discrepancies to ensure future guests have a more accurate understanding of what to expect.

However, I would like to acknowledge that the staff was friendly, courteous, and made genuine efforts to accommodate concerns during my stay. Their professionalism and willingness to assist were appreciated. While the customer service was positive, I hope management considers updating the online photos and addressing the discrepancies to ensure future guests have a more accurate understanding of what to expect.

The pool and food The bathroom was a bit small

It was spotless.

It was spotless.

I have stayed in numerous Doubletree hotels. A star rating is usually a three so this one intrigued me being a four. I thought it would be really nice and luxurious. Turns out it’s an old Sheridan rundown amenities are outdated, the room with poorly lid, the bathroom was not up to Doubletree standards with mold, possibly. I have learned that the name no longer means anything in a hotel except for the Embassy suites. This is the second Doubletree that I’ve stayed in. That had a three star or better rating that was not even close. The first one was in Gilbert, Arizona an old Motel 6 being renovated. If Doubletree wants to keep that name recognition of quality, I hope they will strive for excellence and not just live off of their name.

I have stayed in numerous Doubletree hotels. A star rating is usually a three so this one intrigued me being a four. I thought it would be really nice and luxurious. Turns out it’s an old Sheridan rundown amenities are outdated, the room with poorly lid, the bathroom was not up to Doubletree standards with mold, possibly. I have learned that the name no longer means anything in a hotel except for the Embassy suites. This is the second Doubletree that I’ve stayed in. That had a three star or better rating that was not even close. The first one was in Gilbert, Arizona an old Motel 6 being renovated. If Doubletree wants to keep that name recognition of quality, I hope they will strive for excellence and not just live off of their name.

Whirlpool was not clean and It was cracked

The staff was extremely courteous, so that was nice. Everyone was very friendly and smiled as we passed. The building didn't seem to be in the best shape, though. There's mold on the plants in the indoor poól room. The rooms could definitely be kept up better, well.

The staff was extremely courteous, so that was nice. Everyone was very friendly and smiled as we passed. The building didn't seem to be in the best shape, though. There's mold on the plants in the indoor poól room. The rooms could definitely be kept up better, well.

Everything! I absolutely recommend staying here! The room was clean! The beds slept amazingly! The food from the bar and the breakfast buffet was sooo delicious!!! The heated indoor pool felt so good, and I had a great time playing with my grandson!! I liked everything!

Staff was excellent and friendly

Staff was excellent and friendly

The hotel is very outdated. Not a 4 star hotel by far. Bugs in the closet. Had to change rooms. Other room wasnt much better. Nearly impossible to open and close the water in the bathroom. Shaggy elevators. This place needs a revamp asap. Will not stay there again.

The hotel is very outdated. Not a 4 star hotel by far. Bugs in the closet. Had to change rooms. Other room wasnt much better. Nearly impossible to open and close the water in the bathroom. Shaggy elevators. This place needs a revamp asap. Will not stay there again.

Door to the room didn't close very well. Room itself was clean and peaceful. Breakfast wasn't as good as it should have been for the price. Dinner was excellent. All of the staff was amazing and very welcoming.

Door to the room didn't close very well. Room itself was clean and peaceful. Breakfast wasn't as good as it should have been for the price. Dinner was excellent. All of the staff was amazing and very welcoming.

Courteous and engaging staff. Clean overall throughout hotel.

Courteous and engaging staff. Clean overall throughout hotel.

Moved to room 207 in this room the sheets on the bed were dirty and filthy, in the living room dog

Moved to room 207 in this room the sheets on the bed were dirty and filthy, in the living room dog

There was a lot of trash and broken glass in parking lot. My room still had the previous guests dirty towels in bathroom. The carpet was pretty stained. I searched expedia for a hot tub and indoor pool but after checking in I learned the hot tub had been removed and the indoor pool was too cold to swim in. The staff was very friendly, the room was quiet, and beds were comfy.

There was a lot of trash and broken glass in parking lot. My room still had the previous guests dirty towels in bathroom. The carpet was pretty stained. I searched expedia for a hot tub and indoor pool but after checking in I learned the hot tub had been removed and the indoor pool was too cold to swim in. The staff was very friendly, the room was quiet, and beds were comfy.

The ice machine didn't work on my floor

I cannot recommend this property in its current state. The room was dilapidated, with visible rust in the shower, holes in the walls, and a detached AC cover. Safety was also a concern with the low shower lighting and non-functional elevators. Additionally, guests should watch out for the $15/person breakfast charge, which felt steep given the room quality. The only highlight was the friendly staff's fulfillment of our request for a small microwave.

I cannot recommend this property in its current state. The room was dilapidated, with visible rust in the shower, holes in the walls, and a detached AC cover. Safety was also a concern with the low shower lighting and non-functional elevators. Additionally, guests should watch out for the $15/person breakfast charge, which felt steep given the room quality. The only highlight was the friendly staff's fulfillment of our request for a small microwave.

We was moved to another room and we left some things in the other room. We went back it was gone. Also we paid for breakfast and we couldn’t get breakfast because the cooks wasn’t able to come in. We wasn’t offered a refund.

We was moved to another room and we left some things in the other room. We went back it was gone. Also we paid for breakfast and we couldn’t get breakfast because the cooks wasn’t able to come in. We wasn’t offered a refund.

SPOILER ALERT: We enjoyed our 3-night stay, and would easily stay here again. The hotel is very good for the most part. The room we had was quite adequate, but the bathroom is a bit small. The beds were comfortable. We did not have any noise coming from the adjoining room. The hot breakfast buffet was better than most hotels continental breakfast, ALL of the employees were very accommodating and extra nice! - The Bar serves food, and the front desk gives big, warm cookies to guests upon check-in. The hotel is starting to look like it could use a deeper cleaning, or a remodel. The bathroom and the carpet in our room could benefit from an upgrade. Everything was adequate for us, and we were comfortable staying here,...but a little extra "attention" or an occasional enhanced cleaning would go a long way.

it’s location to restaurants and the fact that it has an onsite restaurant and bar it can use a renovation. I have stayed there over the years even hosted events such as my daughter’s 13th birthday slumber party. The room is the exact same and she is 26 years old. I pulled out photos just to make sure and yes it was spot on no changes . Also I was loaded with taxes $29 a night in tax . State local occupancy and amenity fee

There was strands of hair along the toilet and on the sink left from the previous guest.

There was strands of hair along the toilet and on the sink left from the previous guest.

It was a nice stay and the WIFI worked great and the staff was great/ Nothing about the hotel but my friend got a migraine and couldn't come. Big bummer. Also I have to find out wht I suddenly from the Netherlands since that one European country I've never been too but would love to bisit. But I think that's a booking.com issue.

no microwave or chair for the desk

Warm indoor pool, scenic elevator, comfy beds, and friendly staff.

Warm indoor pool, scenic elevator, comfy beds, and friendly staff.

Spacious, clean, comfortable

Spacious, clean, comfortable

I really enjoyed this hotel the customer service was great and the location was awesome.

I really enjoyed this hotel the customer service was great and the location was awesome.

We enjoyed the hotel but we were never provided a comforter and that bed was like laying on plywood.

We enjoyed the hotel but we were never provided a comforter and that bed was like laying on plywood.

Bathroom is falling apart. No shuttle to airport as listed. Only reason I really booked there was the convenience of the shuttle and where I needed to be. No special perks for diamond members offered. Key had to be programmed 3 separate occasions.

Bathroom is falling apart. No shuttle to airport as listed. Only reason I really booked there was the convenience of the shuttle and where I needed to be. No special perks for diamond members offered. Key had to be programmed 3 separate occasions.

Nice, well furnished and clean room with great mattress and pillows!

Nice, well furnished and clean room with great mattress and pillows!

Our room was quiet and clean. The hot cookies were excellent. Would recommend this hotel

Our room was quiet and clean. The hot cookies were excellent. Would recommend this hotel

This building reminds me of a grand actress who no longer looks good due to age. I pity management because this requires a big investment and it does not look to have enough cash flow to afford it. Hilton property inspectors should consider unflagging this property as it gives a very bad name to the brand

This building reminds me of a grand actress who no longer looks good due to age. I pity management because this requires a big investment and it does not look to have enough cash flow to afford it. Hilton property inspectors should consider unflagging this property as it gives a very bad name to the brand

Breakfast is always fresh and good.

Breakfast is always fresh and good.

The room was clean and the staff friendly

The room was clean and the staff friendly

I paid for my room online someone called and texted me from the hotel to ask if i needed anything told them ice bucket with ice in my room get there no ice in my bucket room looks old carpet was coming up in my room whirlpool tub was stained badly i ordered room service they still wanted to charge me a few just to bring the food up to my room i never stayed at a hotel where they charged me to bring food to my room im staying at there place of business also my food was not good no season on the food at all no taste my chicken was so burned over cooked i called twice i never got a answer went down stairs to tell front desk attendant all he said was sorry no one tried to accommodate me i will never stay there again

I paid for my room online someone called and texted me from the hotel to ask if i needed anything told them ice bucket with ice in my room get there no ice in my bucket room looks old carpet was coming up in my room whirlpool tub was stained badly i ordered room service they still wanted to charge me a few just to bring the food up to my room i never stayed at a hotel where they charged me to bring food to my room im staying at there place of business also my food was not good no season on the food at all no taste my chicken was so burned over cooked i called twice i never got a answer went down stairs to tell front desk attendant all he said was sorry no one tried to accommodate me i will never stay there again

Personnel very nice and welcoming. Breakfast excellent. Property is showing its age however, and cleanliness could use some improvement.

Personnel very nice and welcoming. Breakfast excellent. Property is showing its age however, and cleanliness could use some improvement.

The room was in good condition but guess were smoking Marijuana and the smell was lingering in my room and in the hallway accross the whole floor

The room was in good condition but guess were smoking Marijuana and the smell was lingering in my room and in the hallway accross the whole floor

Pool was heated, they gave us free cookies upon arrival. Staff was super nice and helpful. The bed was SUPER comfy. They had a smart tv so I could watch whatever I wanted. Really good experience!

Pool was heated, they gave us free cookies upon arrival. Staff was super nice and helpful. The bed was SUPER comfy. They had a smart tv so I could watch whatever I wanted. Really good experience!

Our room was clean and the bed was comfortable. However, there were a couple of issues that need immediate attention by hotel management. First, the thermostat that controls the heating & air was barely functional and difficult to set. Consequently, the heat and AC came on at random times and often when you didn't need it to. Also, the toilet often would not flush properly. Needs to be repaired...quickly. These two discrepancies took away from what could have otherwise been a very pleasant experience.

Our room was clean and the bed was comfortable. However, there were a couple of issues that need immediate attention by hotel management. First, the thermostat that controls the heating & air was barely functional and difficult to set. Consequently, the heat and AC came on at random times and often when you didn't need it to. Also, the toilet often would not flush properly. Needs to be repaired...quickly. These two discrepancies took away from what could have otherwise been a very pleasant experience.

The employees were very friendly and couldn't have been more accomodating. However, when checking out they asked for payment for the room - I have now double payed and am still waiting for a refund. The hotel room itself was...disgusting. It was dirty with hair and dirt on the floor in the bathroom. The ceiling plaster in the shower was falling down. The entry light didn't work so would walk into the room in the dark. Housekeeping came by only once during the 4 days there. Many dogs/pets were there during my stay and my room must of had animals previously because allergies kicked in. Overall, this is not the kind of hotel I have come to expect from Hilton - do better!

The employees were very friendly and couldn't have been more accomodating. However, when checking out they asked for payment for the room - I have now double payed and am still waiting for a refund. The hotel room itself was...disgusting. It was dirty with hair and dirt on the floor in the bathroom. The ceiling plaster in the shower was falling down. The entry light didn't work so would walk into the room in the dark. Housekeeping came by only once during the 4 days there. Many dogs/pets were there during my stay and my room must of had animals previously because allergies kicked in. Overall, this is not the kind of hotel I have come to expect from Hilton - do better!

Amicable and accommodating staff

Amicable and accommodating staff

Always TOP-TIER service

Always TOP-TIER service

Room needs new carpet or at least cleaned. Furniture is getting beat up looking. Staff was amazing!! Very warm and friendly, very helpful. Appreciated the late pick up at the airport by the shuttle. Breakfast is good, lots of variety on the buffet, beautiful seating area alongside a gorgeous lobby/atrium.

Room needs new carpet or at least cleaned. Furniture is getting beat up looking. Staff was amazing!! Very warm and friendly, very helpful. Appreciated the late pick up at the airport by the shuttle. Breakfast is good, lots of variety on the buffet, beautiful seating area alongside a gorgeous lobby/atrium.

The room was not clean. There were dirty Kleenex is the restroom, the water at the sink never got hot, there was drug paraphernalia in the closet

The room was not clean. There were dirty Kleenex is the restroom, the water at the sink never got hot, there was drug paraphernalia in the closet

The hotel smelled like nothing but mold to a point it made you sick. Ac in our room made terrible noice. Front desk was courteous but the moldy smell is unhealthy for anyone

The hotel smelled like nothing but mold to a point it made you sick. Ac in our room made terrible noice. Front desk was courteous but the moldy smell is unhealthy for anyone

Very friendly staff, and property was nice and clean.

Very friendly staff, and property was nice and clean.

Very nice , would recommend

Very nice , would recommend

I specifically booked here because its part of the Hilton Brand. The amenities I booked were not even present or unhealthy to use. This hotel has NO HOT TUB and the pool was disgusting along with all of the bed bugs in our bed. My family was covered in bites, my husband has veen on antihisthamines since because if his reaction to the bites. I have plenty of pictures and video of our accomodations to verify all of it. Our rooms were not clean and garbage left behind, the bathrooms were not what I would expect in any Hilton. Our trip was destroyed because of this. What I booked was NOT what we got.

I specifically booked here because its part of the Hilton Brand. The amenities I booked were not even present or unhealthy to use. This hotel has NO HOT TUB and the pool was disgusting along with all of the bed bugs in our bed. My family was covered in bites, my husband has veen on antihisthamines since because if his reaction to the bites. I have plenty of pictures and video of our accomodations to verify all of it. Our rooms were not clean and garbage left behind, the bathrooms were not what I would expect in any Hilton. Our trip was destroyed because of this. What I booked was NOT what we got.

The property needs condemned it is filthy run down and absolutely disgusting.

The property needs condemned it is filthy run down and absolutely disgusting.

The room was clean. The staff was very helpful. The restaurant/bar staff were very good.

The room was clean. The staff was very helpful. The restaurant/bar staff were very good.

The hotel was in need of very needed renovation. The door, toilet, window curtains. Worst handicap room I've ever stayed in.the to waswas wwo.

The hotel was in need of very needed renovation. The door, toilet, window curtains. Worst handicap room I've ever stayed in.the to waswas wwo.

The entrance was nice, but the rooms are in terrible need of updating. Our room was stale, bed sheets damp. The toilet was leaking and handle came off the shower. The door to bathroom would not close or latch properly. The breakfast was great.

The entrance was nice, but the rooms are in terrible need of updating. Our room was stale, bed sheets damp. The toilet was leaking and handle came off the shower. The door to bathroom would not close or latch properly. The breakfast was great.

While everything appeared clean, the garbage had not been emptied from.the prior guest. Which initially caught me off guard.

While everything appeared clean, the garbage had not been emptied from.the prior guest. Which initially caught me off guard.

The breakfast was good

The breakfast was good

Everything as described and pictured. We had an amazing anniversary weekend.

Everything as described and pictured. We had an amazing anniversary weekend.

Bugs, spiders, mold and dirty carpet

Bugs, spiders, mold and dirty carpet

Good comfy bed, selection of pillows

Good comfy bed, selection of pillows

Everything was clean as it could be. Hotel is old and need upgrades to occur. Staff is doing their best with what they have

Everything was clean as it could be. Hotel is old and need upgrades to occur. Staff is doing their best with what they have

The staff were extremely professional an offered recommendations on dining in the area as well as entertainment options.

The staff were extremely professional an offered recommendations on dining in the area as well as entertainment options.

This is a hotel that has obviously been there a while, but has been well-maintained and cared for. The staff were friendly, helpful, and prompt. We were the only ones scheduled for an airport shuttle that day, apparently, but the driver was on-time and courteous at 4am.

This is a hotel that has obviously been there a while, but has been well-maintained and cared for. The staff were friendly, helpful, and prompt. We were the only ones scheduled for an airport shuttle that day, apparently, but the driver was on-time and courteous at 4am.

They service was wonderful. Jeffrey was just awesome. Now the bathroom in my room well that is something else. Spiders coming out of the sink is a hard no. The caulking around the tub needs re-done. The wall right outside the elevator on the 4th floor needs to be done. You have black mold growing there. Also please fix your elevators. That is kinda scary. I know I'm complaining about some things but I would stay there again. Just somethings need done. Again the service was awesome and everyone was just lovely which made it a great stay.

They service was wonderful. Jeffrey was just awesome. Now the bathroom in my room well that is something else. Spiders coming out of the sink is a hard no. The caulking around the tub needs re-done. The wall right outside the elevator on the 4th floor needs to be done. You have black mold growing there. Also please fix your elevators. That is kinda scary. I know I'm complaining about some things but I would stay there again. Just somethings need done. Again the service was awesome and everyone was just lovely which made it a great stay.

Nice lobby and first appearance impression but after checking that goes downhill quick

Nice lobby and first appearance impression but after checking that goes downhill quick

The exterior of the building was dated. The lobby appeared to be renovated but it was humid in the lobby. Once in our room, the air didn’t appear to work. Called front desk for maintenance. He acknowledged it was humid in the room and had to cut off the unit to reset it. It was 74 Degrees in the room. Also noticed a large wet area near the side of the bed. Requested to be moved. Moved to the next room that smellled like someone smoked in the room. Mold appeared to be on the curtains. This was not up to our standards staying at a Hilton property. My family and I didn’t spend the night. We are requesting a full refund on Monday when I contact the manager.

The exterior of the building was dated. The lobby appeared to be renovated but it was humid in the lobby. Once in our room, the air didn’t appear to work. Called front desk for maintenance. He acknowledged it was humid in the room and had to cut off the unit to reset it. It was 74 Degrees in the room. Also noticed a large wet area near the side of the bed. Requested to be moved. Moved to the next room that smellled like someone smoked in the room. Mold appeared to be on the curtains. This was not up to our standards staying at a Hilton property. My family and I didn’t spend the night. We are requesting a full refund on Monday when I contact the manager.

The stay was beautiful. The workers was nice. I recommend this hotel 100%.

The stay was beautiful. The workers was nice. I recommend this hotel 100%.

Staff were friendly and nice, room and facilities were neat and clean..

Staff were friendly and nice, room and facilities were neat and clean..

This property needs tender love and care a lot of peeling paint.

This property needs tender love and care a lot of peeling paint.

I would love to have customer service email address to address my concerns

I would love to have customer service email address to address my concerns

Staff was great!

Staff was great!

What happened to this once beautiful Grand exclusive hotel?

What happened to this once beautiful Grand exclusive hotel?

Terrible service. Staff members lied to me. I was told things would be fixed and they weren't.

Terrible service. Staff members lied to me. I was told things would be fixed and they weren't.

Room was nice and clean staff was friendly I would definitely be playing in my next visit

Room was nice and clean staff was friendly I would definitely be playing in my next visit

The building and style was very fine unless you look closely at the trim, the ceiling, or the broken toilet handle. So, a lot of wear was very apparent.

The building and style was very fine unless you look closely at the trim, the ceiling, or the broken toilet handle. So, a lot of wear was very apparent.

Good

Good

Food in restaurant is awful. I went to breakfast at 9am and it had to be the same food that was put out at 6am! Everything was cold, hard and dried out. I told the manager and she said “sorry”, shrugged her shoulders and walked away! If costs $16 for that food we couldn’t eat

Food in restaurant is awful. I went to breakfast at 9am and it had to be the same food that was put out at 6am! Everything was cold, hard and dried out. I told the manager and she said “sorry”, shrugged her shoulders and walked away! If costs $16 for that food we couldn’t eat

It was quiet and the folks were nice

It was quiet and the folks were nice

Really Good visit lovers the staff 💗💗💗💗

Really Good visit lovers the staff 💗💗💗💗

Where do I begin? This place needs a full makeover from head to toe. Maybe perhaps if you tore the building down started all brand new maybe that’ll get rid of the 4 inch roaches that were crawling around in there. The curtains in the room was dirty. there were roaches in the room. It was just not a nice place to stay. The staff was friendly. That’s about all the positive I can give it.

Where do I begin? This place needs a full makeover from head to toe. Maybe perhaps if you tore the building down started all brand new maybe that’ll get rid of the 4 inch roaches that were crawling around in there. The curtains in the room was dirty. there were roaches in the room. It was just not a nice place to stay. The staff was friendly. That’s about all the positive I can give it.

Nice place to stay

Nice place to stay

Great place!

Great place!

It was okay. Needs a lot of updating

It was okay. Needs a lot of updating

Hotel and staff was great only thing that I didn’t like was the breakfast was $16 a person, and the indoor pool area was very cold, other than that our stay was great.

Hotel and staff was great only thing that I didn’t like was the breakfast was $16 a person, and the indoor pool area was very cold, other than that our stay was great.

I love the convenience of my room being across from the ice and vending. And the friendliness of the front desk personnel when I check in. My only dislike was the pool wasn’t warm enough. I thought there was a hot tub in the hotel 😞

Very pleased. Whenever I'm back in Augusta hope to book # this Hotel.

My stay was three nights and had a room on the 1st floor. I didn’t like the fact that my window looked out into a hallway, so my curtains were closed all the time. I felt like I was in a closet. Not the best for a claustrophobic person.

Clean rooms and friendly staff.

There was one lady at the desk that really stood out because she was kind and caring.

Love everything about it.

The cleanliness,friendly staff & the quitters during my stay.

Never get my requested deposits back

Property still beautiful as ever and is clean.

I paid for breakfast and put the door hanger out and never received anything.

Always greeted with a smile. So nice and clean.

Only stayed one night, the staff was excellent

The breakfast buffet was very good, it's not free and actually cost $16. It also came with a cup of coffee from the Starbucks kiosk there, I had a cappuccino. I think it was well worth the price and the time it saved.

Shampoo on wall almost out, conditioner completely out and moisturizer hanging off the wall exposing the screws. I had the do not disturb on my door due to late nights, still had housekeeping knocking at 8:30. Staff friendly and check in cookie was good

Very outdated and old hotel. Loud fans, A/C and moldy showers.

I tried to cancel less than 2 hours after booking due to surgery cancellations and could not receive a refund.

This hotel is very dated and not as described on the Hotels.com app. When we first walked in, they said they had two pools that we could enjoy, but the outdoor pool was empty. Hotels.com said it had a hot tub when we got there it was filled in with plants, but still had a sign on the wall, talking about the whirlpool. Our room was clean but very dated. The bathroom faucets hardly turned, and there were stains all over the floor. Breakfast was very good which they did give us for free since we couldn’t use the pool or the hot tub as advertised.

They put energy into making the public areas look beautiful, given the impression that it’s a more upscale luxurious hotel. But there’s nothing special about the rooms.There is no hot tub despite saying areas on Expedia. Apparently it’s been that way for a long time. The breakfast is overpriced ($11 at booking or $16 onsite) and no better than the typical free breakfast at any $100 night hotel

The carpet in the room smells horrible. It is time for a new Carpet. The bath tub needs to be changed.

Additionally, the toilet paper was left on top of the roller instead of being properly placed. These small details may seem minor, but they contribute to an overall feeling of neglect in terms of cleanliness and attention to guest comfort. While I appreciate the convenience of a short stay, I expected a better level of cleanliness and care. I hope the hotel can address these issues for future guests.

Property is old and tired.

Nice

Property was older but clean and staff was great

Great staff and very well kept hotel.

Under the sink it was dusty and dirty. I didn’t use the sink. The bathroom needs remolding and the sink in the room. I would want that exact room again. Same type of room just not 328

Staff was very friendly and accomodating, room was comfortable . The hotel is older but good value for the price

It was amazing I love the hotel it was great service couldn't ask for a better room and just want to thank y'all

The whirlpool tub did not work. This was very disappointing. Was truly what i needed at that time. this

It was pretty clean. The hot water was not as hot as I prefer but not cold. Pillows need to be replaced.

Appreciated

The hotel was nice, but definitely needs updating. The nobs on the heater were broken and taped over top. There was no hot water in the bathroom sink. Almost all hotels have fridges and microwaves in the now, but not this one. We couldn't cool or heat our leftovers. The staff was great. I would still stay there again.

It’s clean, nice and quiete.

Overall I nice hotel. Was unpleasantly woken up at 8:30 am by housekeeping asking what time we were checking out even though we had a “do not disturb” on the door and had notified the front desk we were checking out at 11 (normal checkout time).

Everything was great.

All staff very polite and knowledgeable.

Nice room. Clean. Good staff

This hotel is old needs to be updated

I had a great stay this past weekend! Only one thing I did not care for was hearing the door close from my room on the 2nd floor, a door silencer should be installed so no one can hear the door slam. Other then that would I definitely book again my next visit to Augusta !

Dangerous bathroom. Ceiling above hot tub appeared poised to fall in. Horribly maintained.

I loved staying at the property. Staff was super friendly, and the room was amazing! The jetted tub suite was worth the extra. The dining was a little lacking, but I am sure once the restaurant is up and running again it will be great!

Very nice hotel. Lobby is beautiful. Rooms - so, so. No mini refrigerator - almost standard these days. They had updated to include charging ports for newer I-phones. Coffee maker - old. Creamer was spoiled.

Rather dated, unclean, and uncomfortable. Fabric headboard was stained with random stains, Tech was far behind times, elevator and our room smelled of weed. Soap bottle fell off wall when trying to use. Curtains came off track while trying to close. No better than but cost more than a budget hotel. Would never stay here again. We ended up leaving a day early just because of our disappointment in the hotel.

Unable to travel due to Hurricane Helene. I’m a Deputy Sheriff in Columbia, SC and we were put on alert Thursday 9-26-24. I tried to cancel directly with the hotel and with Expedia. If I’m charged due to an act of God, I will never utilize this service again. Hopefully someone will respond to me. TIA

Great facility, amenities, location and staff.

It was nice.

The room we were assigned should not have been built,, tiny room with tiny bathroom with window view of roof air conditioners system,, all parking areas had few to no cars,, why did we get that room, I would think untrained inexperienced staff, whatever the reason I will never stay again and I won’t recommend

Herman was a 5*****

Great place to stay! Very quiet and super relaxing.

N/A

Love staying at Doubletree

Rugs has several stains upon entering the unit. Bathroom had roaches and wasnt very clean. Staff was somewhat friendly but everyone had conversations with other employees when entering the hotel. They breifly stopped to say hi then proceeded with their conversation. Not really professional

No good

Roaches were all over the room

Staff was super nice & helpful

The food was wonderful!

This stay was a disaster. Rooms were not clean. Halls had a smell of wet sour carpet. Hotel is rater 4stars but id give it 2 starts at best. How.can a room have trash in the trash can and on the floor behind the trash can. Declined the first room and the second was no better. Also why give me the option for digital keys to skip the counter then still make me go to the counter? I will say the desk clerk was the best part of the stay.

Good

The hotel double charged me for my room (I had already paid through Expedia). Then they told me they couldn’t process the refund because there wasn’t anyone there over the weekend with that authority. There was a hole in the ceiling over the entrance to our room with exposed wires. The carpet was wet in our room, and the room smelled like mildew. The elevators and hallways were filthy with stained walls and dirt everywhere. There was also hair on the bed. Absolutely awful.

When i walked in to my room i had food on the floor and empy water bottles on the desk as if someone was there before me but everything else was clean.

I met some very fine people at the hotel. The waitress at the breakfast was very polite. Great people all around the hotel.

Its nice!

It’s one of the older hotels in the area

Went to bar and had food bartender excellent food Goode Beds super cozy Room nice Yet four star cause dogs next to our room howling whining while oweners feasted themselves at Buffett waking us up in hotel 7:30 am to unattended dogs

No one was at the front desk when I entered the hotel to check in. I waited about 5 minutes and someone appeared from around the corner. He apologized for the wait. I didn't see a luggage trolley, so my mom, son and I had to carry our luggage into to the hotel and up to our room. It appeared the hotel had some upgrades done. The restaurant area looked closed but fully furnished. Our rooms were somewhat comfortable. Sheets had a few old stains, the toilet seemed like it was going to stop-up but would eventually flush. The shower water was warm, never hot. NO ONE came to clean the room or replace towels. I seen a couple of rooms had their towels tossed outside the room do so that's what I did on day to. No one replaced the towels, we had to go down to the front desk and retrieve clean towels and once someone brought clean towels to our door. We tried the restaurant/bar the 3rd night of our stay, the bartender took 5-10 minutes to come from wherever she was to take our food order and insisted we take it to go so we did. Mind you there were two older couples already seated with food and drinks. I'm indifferent about the experience. Maybe they just were understaffed and trying to make do or folks were just being lazy. Some neighborhood kids came to use the pool, which was cool. They were well behaved.

It was great.

What I didn't like was the fact that there were some young people in the room next to me having a party. They were loud and obnoxious from the time I went in at 11:00 PM until about 4:30 in the morning. Not much sleep that night and there must have been about 10 -12 in the room. Coming in and out all night.

The stay was okay but the front desk was very unorganized. I think we will be staying some were else when we come back to visit Augusta!

Nice property, no complaints, would stay again if ever in the area

The staff were very nice but when I turned down the bed there were old blood spots on comforter and the outside was terribly messy garbage all over fountain was green definitely would not give this place a thumbs up at all sorry as well as the eggs were ice cold this morning witch I was charged for a buffet for my family

First room was disgusting. Layers of dirt on tile floor, loose sink and handles, tub had hair in it, ceiling by toilet was dirty and banged up. Asked to move rooms. Second room was only slightly better. Jetted tub floor was black, surround was cracked up and horribly caulked, front panel loose, and saw hairs stuck on walls. Worst Hilton I’ve ever been in by far.

One star is generous. Room never vacuumed, Bathroom floor filthy, Cold water faucet not working, Toiletries empty in bathroom, Tissue dispenser empty in bathroom, opened to a hallway on the inside, Lighting was terrible, No condiments (sugar) for the coffee machine, Floor vending machine empty, etc. Expected much more from the Hilton name!! Will be staying at the Marriott on future trips.

The staff was amazing and the property doesnt look like much from the outside but was very nice on the inside.

The staff here are awesome.

The fountain in the lobby was pretty and so was the pool area. I didn't like the musty smell in the room and the lack of shower gel in the room.

The indoor AND outdoor pools were both disgusting. People were jumping the gate at the outdoor pool and smoking marijuana. The indoor pool was NOT heated as advertised and there was no flow/circulation of the water. You could see the debris just floating on top of the water. I chose this hotel specifically for the indoor/outsoor pool options. Never again!!

First room was dirty. Dried up French fry on the floor and bugs in the shower. Had to nave to a different room

I live here but we go here every few months just for a staycation always clean and great customer service

Easy checkin with warm cookies

It was safe and convenient and clean

Room didn’t have a refrigerator.

Check in service was slow and confusing. Had to change between reservationist for no reason other than a new person came up in the middle of my check in and took over. New person struggled to use my credit card for ‘incidentals’?

Jeffery at checkin was amazing!! Thank you!

To sum it up, three desk services were crap, and that’s a poor reflection on Double Tree. On our return we stayed in an Aloft in Greenville SC and were quite happy. Get your act together in Augusta.

Check in was quick, easy, courteous & friendly!

Nice and clean

Clean rooms and lobby area, nice staff. The rooms could be updated but overall we enjoyed our stay.

The hotel was amazing, The staff on the other have us a whole different issue. I booked on line & the hotel representative was rude & demanded I pay him and a higher price than I even paid on line . He literally told me I had to show him a copy of my statement where I was charged for the room. He also asked for proof that I had paid for breakfast the next morning. #RUDE

Great Customer Service

Beds were comfortable

My Husband and I checked out March 17th and realized I had forgot my pillow in Rooom#439. I called the Hotel 2 Hours later. 3Days gone by i called a 2nd time, got put through Housekeeping and left a Message, still no call back until Thursday Afternoon. Found my Pillow and now I'm waiting for instructions to get it back. Doubletree Hilton Augusta Georgia is supposed to Email me FedEx instructions to retrieve my Pillow. Almost a week later and not resolved

I think the rooms are overpriced. Rooms are old, white hospital lights, and paper thin walls. You can hear people walking, opening doors, and having conversations in the hallway. Bring ear plugs.

Everyone that I met from the front desk, to housekeeping, to grounds and maintenance, made it clear my comfort and convenience was their priority

Great place to stay. Very quiet. Good location.

Nice and clean room and Friendly staff.

Everything was old and rundown, and an extra fee. Was disappointing.

Wonderful hotel!

The staff is great here and took very good care of us

Needs some work

It’s in a convenient location in Augusta and the front desk staff was very friendly. The room was not in good condition. It didn’t seem dirty so much as just in just general disrepair. The AC didn’t work but we got in late and just needed to sleep. Looking back I wish we’d asked to switch because we all slept terribly but we were thinking we be better off just getting to bed at that late hour than going through the trouble by the time we realized it didn’t work. The iron didn’t work in the room but again by the time we realized that in the morning we didn’t have time to ask for a replacement because we were hurrying off to a tournament, I’m sure the front desk would have been helpful both the evening and morning staff were very welcoming. The room was just not the standard I’ve had at other Hilton locations, including other Doubletrees. There was no trashcan in the room, only in the bathroom. Staining on the walls and bed. Peeling walls. The hallway reeked heavily of marijuana, which I realize to an extent is out of managements control, but it was outrageous. I typically don’t bother leaving negative reviews but this was a rather overwhelming disappointing experience. As soon as we checked in Saturday we couldn’t wait to get out of that room and made it a point to stay out until late that evening so we only had to sleep there and we found even just that difficult and unpleasant.

Upon trying to get to our 4th floor room, the elevator 5th floor light was on. This caused an issue when trying to get back to the lobby/dining lounge. Service in the bar was the best she could do. One tender for the bar when it was full and very busy with food orders. She remained friendly, helpful and courteous.

Friendly Staff! Clean rooms , hiccup with breakfast ticket but everything was successful. Pool could’ve been a little cleaner , I’d replace the real dying flowers with fakes will definitely upgrade the pool room 😊😊