Comfort Inn & Suites Augusta West Near Fort Gordon

Great last minute deal. Very accommodating

When I arrived I noticed the staff was cleaning....it smelled AMAZING!!! The staff were extremely friendly, helpful, and knowledgeable! The female front desk staff walked to our room to make sure it was ready for us to go in....some front desk staff at other hotels are lazy, but she took her role and responsibilities seriously! She wanted to make sure we were accommodated properly! The breakfast was very delicious! Each day they served a different menu! When the gentleman who were working in the kitchen noticed I was going to the egg station, he told me he had more hot, fresh eggs coming up if I wanted to wait a few more minutes. After grabbing a few more items, he brought the fresh eggs out and verbally told me they were ready. On our last day of checkout, I noticed one of the housekeeping staff was so detailed and precise with making sure the beds were made properly, that she knelt down on her knees on the floor to make sure the covers were tucked under the bed with sheer perfection! This tells me she takes her job VERY SERIOUSLY and she don't mind going the extra mile to make sure rooms are in tip top shape for their guest! I WILL DEFINITELY STAY AT THIS HOTEL AGAIN!!!

Exceptional

Bad

Very clean and nice I recommend

As a truck driver this is my favorite place to stay when I visit my family, here in Augusta area. The staff was was very professional and social friendly, any questions were answered quickly. The rooms are very quiet and clean. They get a 10 in my opiopn.

Passable

The hotel needs to be refurbished. My daughter noticed carpet stains before I did. It was a surprise how to see a room with such stains. There was a table like thing with a cushion on it and it looked like a cat scratching post. It was affordable but not a place I would stay at again.

Room carpet was dirtiest of any hotel I have been in.

The staff is very helpful and friendly. They went out of the way to be helpful. Our stay was enjoyable and very relaxing. I would stay there again.

Nice Staff N/A

Nice Staff N/A

Very good

Room needs updating

The staff was very friendly and helpful! The daily breakfast was delicious and a great variety to choose from.

The staff were very friendly. However, our room carpet had many stains on it. Also, the bathroom tub faucet would not shut off completely. The windows were not clean & the towels were thin.

Exceptional

Good

Bedbugs

Staff was extremely friendly and helpful. Bed was very comfortable. Location was perfect for where I was going. Vinyl on some of the furniture was peeling off. The appearance of this furniture gave the room a negative appearance. Shower head was loose.

Nothing Bedbugs

Staff was extremely friendly and helpful. Bed was very comfortable. Location was perfect for where I was going. Vinyl on some of the furniture was peeling off. The appearance of this furniture gave the room a negative appearance. Shower head was loose.

the location was okay The experience was horrible. The hotel had an awful smell as if they cleaned with old supplies. The beds were horrible. You sunk down in the bed. The pillows were horrible. Our showed knob was broke. They were mold on the headboards. Food was left in the fridge from the previous guest I assume. Hair on the beds and finger nails on the nightstand! Experience was bad

the location was okay The experience was horrible. The hotel had an awful smell as if they cleaned with old supplies. The beds were horrible. You sunk down in the bed. The pillows were horrible. Our showed knob was broke. They were mold on the headboards. Food was left in the fridge from the previous guest I assume. Hair on the beds and finger nails on the nightstand! Experience was bad

Good

Cleaning crew ca.e around super early but otherwise, good.

It was cleaning Lock out my room

It was cleaning Lock out my room

Location The noise all night on the floor above. Had to keep calling the front desk.

Location The noise all night on the floor above. Had to keep calling the front desk.

About a 10 minute drive to the base. Everything was good.

Everything was good.

Pool closed , AC good

Did not use

Check in was quick and easy. There was a Waffle House basically in the parking lot if I were to miss the complementary breakfast. My room had the adjoining room door where someone had the neighboring room booked. I could hear everything they were doing and they kept me up all night. There was not enough sound buffering between the two rooms. Just a poor design of the facility. The shower didn't seem thoroughly clean. Not sure if I'm being too picky. Otherwise, I liked the hotel.

My room had the adjoining room door where someone had the neighboring room booked. I could hear everything they were doing and they kept me up all night. There was not enough sound buffering between the two rooms. Just a poor design of the facility. The shower didn't seem thoroughly clean. Not sure if I'm being too picky. Otherwise, I liked the hotel.

Parking was fine. The rooms could hve been cleaner. The hotel needs updating.

Overall great stay breakfast could have more variety

Our room needed attention. It felt like our room got all the damaged and worn out furniture. It was very clean. The bed and linens were fabulous. The bathroom needed maintenance. The tub and shower were pathetic, and the water took forever to heat up. Twice we had no hot water in the 8 days we stayed there.

Hotel is tired and experiencing staffing issues. On our arrival none of the rooms from the night before had been cleaned which delayed our checkin. When we got to our room we found it had not been cleaned. The front desk staff member was very nice and apologetic and was doing her best under the circumstances.

Hotel is tired and experiencing staffing issues. On our arrival none of the rooms from the night before had been cleaned which delayed our checkin. When we got to our room we found it had not been cleaned. The front desk staff member was very nice and apologetic and was doing her best under the circumstances.

The water was brown no hot water and the water was slow going out the shower

The water was brown no hot water and the water was slow going out the shower

I had a wonderful time from start to finish, check in process was seamless, the front desk even checked my room to make sure temp was correct. The room was clean and nice. Also checkout was done smoothly, will differently stay again.

I had a wonderful time from start to finish, check in process was seamless, the front desk even checked my room to make sure temp was correct. The room was clean and nice. Also checkout was done smoothly, will differently stay again.

Breakfast really nice staff

Breakfast really nice staff

Excellent accomidations Breakfast needs an upgrade iverall 9.5 /10

Excellent accomidations Breakfast needs an upgrade iverall 9.5 /10

Extremely loud heating system in 1st room placed. Paper thin walls made it too easy to hear everything being said in the room next door - without those guests being excessively loud. Water in shower failed to get hot. Shampoo/conditioner toiletries provided but no soap. Room was moved to slighter better room next to laundry but that TV did not work.

Extremely loud heating system in 1st room placed. Paper thin walls made it too easy to hear everything being said in the room next door - without those guests being excessively loud. Water in shower failed to get hot. Shampoo/conditioner toiletries provided but no soap. Room was moved to slighter better room next to laundry but that TV did not work.

Machalia was Awesome! Upon answering the phone, she was professional and friendly. The room was spacious, and clean.

Machalia was Awesome! Upon answering the phone, she was professional and friendly. The room was spacious, and clean.

Not 5*, but a comfortable bed and hot shower. Recommended.

Not 5*, but a comfortable bed and hot shower. Recommended.

Michaiah was sweet and kind. She was able to assist us with our needs. Thank you to the other staff as well.

Michaiah was sweet and kind. She was able to assist us with our needs. Thank you to the other staff as well.

Breakfast wasn't enough and the trash cans were full near the food.

Breakfast wasn't enough and the trash cans were full near the food.

I didn’t get the breakfast I enjoyed my stay

Excellent Water leak in the bathtub

I liked the location and the facility was clean The parking lot lay out wasn’t the greatest.

Location

Location was excellent. Close to everything.

Location was excellent. Close to everything.

Everything was outstanding and I will definitely be staying their again

Everything was outstanding and I will definitely be staying their again

The room had stink bugs in it. I let the night shift lady know but nothing was done about it. Clinton and the night shift desk clerk were both very friendly and helpful. The Internet was down most of the time until early morning or so.

The room had stink bugs in it. I let the night shift lady know but nothing was done about it. Clinton and the night shift desk clerk were both very friendly and helpful. The Internet was down most of the time until early morning or so.

Staff helpful and courteous rooms clean and ample of space

Staff helpful and courteous rooms clean and ample of space

The hotel staff on night shift were rude. We asked for a different room because our neighbors were being obnoxiously loud and the bath tub was filled with hair and she treated us like we were inconveniencing her.

The hotel staff on night shift were rude. We asked for a different room because our neighbors were being obnoxiously loud and the bath tub was filled with hair and she treated us like we were inconveniencing her.

No

No

Paid online, I have done this multiple times as my husband is military and whenever the hotel is going to put a $100 hold on my card, I am told. Well here I wasn’t informed that when taking my card for on file they were going to put a $100 charge deposit and was taken by surprise. It would have been nice to have a heads up. Hotel was decent. Staff was super friendly and helpful, but they are working with what they have and it’s not much. The owner could definitely help ensure the bare minimum is met. Like a vacuumed room and toilet not left with bleach in it, where it filled the room with the aroma. Welp, thank you for the few nights stay. Tv and bedding was nice and air/heat worked great.

Paid online, I have done this multiple times as my husband is military and whenever the hotel is going to put a $100 hold on my card, I am told. Well here I wasn’t informed that when taking my card for on file they were going to put a $100 charge deposit and was taken by surprise. It would have been nice to have a heads up. Hotel was decent. Staff was super friendly and helpful, but they are working with what they have and it’s not much. The owner could definitely help ensure the bare minimum is met. Like a vacuumed room and toilet not left with bleach in it, where it filled the room with the aroma. Welp, thank you for the few nights stay. Tv and bedding was nice and air/heat worked great.

Telephone in room did not work

Telephone in room did not work

The phone in the room did not work and there were stains in the bathroom on the wall that looked like blood or paint

The phone in the room did not work and there were stains in the bathroom on the wall that looked like blood or paint

Room was great. Took a min to figure out how to work the air. Other than everything was good to me.

Room was great. Took a min to figure out how to work the air. Other than everything was good to me.

Yes room was comfortable. Attendants were very accommodating. My major complaint was when I reserved the room I requested a first floor. There wasn’t any record of it

Yes room was comfortable. Attendants were very accommodating. My major complaint was when I reserved the room I requested a first floor. There wasn’t any record of it

Cleanest . Room was very comfortable. The guy at the front desk was amazing! I had to switch rooms for an issue but he took care of it no attitude or anything. Will be booking again.

The room is very comfortable

The room is very comfortable

Yes

Yes

The room was not spotless but clean enough and warming. Definitely would return.

The room was not spotless but clean enough and warming. Definitely would return.

Great overall, definitely recommend. The water pressure was a little too “eco-friendly” and could’ve been stronger, but this was an excellent stay for the price

Great overall, definitely recommend. The water pressure was a little too “eco-friendly” and could’ve been stronger, but this was an excellent stay for the price

It was a decent budget friendly hotel. Nothing made it special.

It was a decent budget friendly hotel. Nothing made it special.

M

M

The staff Nothing

Place was cool the staff was very nice my only issue were it seemed like every guest room around me were very noisy

Place was cool the staff was very nice my only issue were it seemed like every guest room around me were very noisy

The breakfast was hot, good selection. The shower leaked constantly and water smells. I did let them know.

Wasn’t good

Wasn’t good

Absolutely nothing! Everything! When I arrived, there were several people outside smoking marijuana. I’m a single mother with four children and I felt very unsafe! Parking is awful! The front desk lady was not kind at all. She was irritated that I asked how her day was. The elevator reeked of marijuana. The room is not clean like it should be. Spraying cheap cologne doesn’t mask cleaning. The room next door blasted mariachi music all night!!! I could karaoke along with them because the walls are so thin. The refrigerator continuously clicks. I don’t even trust to eat breakfast here. I would equate this to a rinky-dink hotel on the side of a highway for $40. I would NEVER stay here again! This is by far the nastiest hotel I have ever stayed in! I wish I would have spent $20 more to stay at a nicer hotel. Comfort Inns have usually been nice for my family, but this is not one of them. Motel 8 is better than this. I’m infuriated by this place!

Toilet wasn't clean carpets were dirty didnt want to walk without shoes... the shower was clean and bed

Toilet wasn't clean carpets were dirty didnt want to walk without shoes... the shower was clean and bed

The staff was really nice and

The staff was really nice and

Parking and checkmin were breeze!

Parking and checkmin were breeze!

Nothing

Nice quiet and safe place to stay

Nice quiet and safe place to stay

Night clerk was grumpy when I arrived at 9pm but good breakfast and all else very good

Night clerk was grumpy when I arrived at 9pm but good breakfast and all else very good

It was a comfortable, I had to exchange my towels everyday, take out my own trash and the sink didn’t drain well. Took at least and hour to drain all the way.

It was a comfortable, I had to exchange my towels everyday, take out my own trash and the sink didn’t drain well. Took at least and hour to drain all the way.

Eh. Just eh.

Eh. Just eh.

Great Location and delicious breakfast. Bathrooms had mold and dirty, the floors smelled like a sewer, and room furniture were peeling and dirty looking.

Great Location and delicious breakfast. Bathrooms had mold and dirty, the floors smelled like a sewer, and room furniture were peeling and dirty looking.

It’s a bit older, so a little wear and tear. I wouldn’t give it

It’s a bit older, so a little wear and tear. I wouldn’t give it

Great place to stay. I would definitely stay again.

Great place to stay. I would definitely stay again.

We had a good stay! Staff were friendly, helpful, and pleasant. Room was spacious. Breakfast options were plentiful and well-stocked.

We had a good stay! Staff were friendly, helpful, and pleasant. Room was spacious. Breakfast options were plentiful and well-stocked.

Some of the staff

You have to do a little stupid u-turn to get into the parking lot coming from the base on a busy area

The breakfast was great and my kids had fun in the pool. Beds were comfy. Clinton at the front desk was very nice, caring and took care of anything I needed. He was amazing. Dealt with a front desk lady the first night we got there who was not very helpful. Had to get my husband to come down and talk to her.

The checkin took a while considering i had booked and paid online. The rooms could have been cleaner. We had no hand soap in one room we booked. Breakfast was mediocre at best.

The checkin took a while considering i had booked and paid online. The rooms could have been cleaner. We had no hand soap in one room we booked. Breakfast was mediocre at best.

Dirty fridge, sheets contained hair, bathroom full of rust

Dirty fridge, sheets contained hair, bathroom full of rust

A right place to go if you need to stay for a few hours.

A right place to go if you need to stay for a few hours.

The room was cleen and staff was friendly. The deposit was really high, $100 and i hope i get it back. The breakfast was okay.

The room was cleen and staff was friendly. The deposit was really high, $100 and i hope i get it back. The breakfast was okay.

The room needs some major updating! It was filthy! The bathtub could not even be used! The shower was barely outputting water and just cut off in the middle of taking one! No shampoo or conditioner and no soap!

The room needs some major updating! It was filthy! The bathtub could not even be used! The shower was barely outputting water and just cut off in the middle of taking one! No shampoo or conditioner and no soap!

Morning check in clerk was very rude and discourteous. Room loss all water pressure and no apology from the clerk.

Morning check in clerk was very rude and discourteous. Room loss all water pressure and no apology from the clerk.

It was clean and quiet.

It was clean and quiet.

I told the front desk gentleman about my room situation. He said that he will have maintenance use the fog cleaner to get rid of the smoke and have house cleaning do a deep clean of the room. I left for the day to allow them time to get my room situated. When I came back, my room still smelled like smoke and the ashes of the brown smoking paper were still on the floor. I did see that the housekeeping people changed my towels and made my bed but they did not do a DEEP CLEAN. I am disappointed and wouldnt recommend this establishment.

I told the front desk gentleman about my room situation. He said that he will have maintenance use the fog cleaner to get rid of the smoke and have house cleaning do a deep clean of the room. I left for the day to allow them time to get my room situated. When I came back, my room still smelled like smoke and the ashes of the brown smoking paper were still on the floor. I did see that the housekeeping people changed my towels and made my bed but they did not do a DEEP CLEAN. I am disappointed and wouldnt recommend this establishment.

Clean

Clean

Hotel is nice. Service stations close by. Eateries close by and in walking distance. All was good except the service at the desk at check in. The woman was not pleasant at all. Very stoic with bad customer service.

Hotel is nice. Service stations close by. Eateries close by and in walking distance. All was good except the service at the desk at check in. The woman was not pleasant at all. Very stoic with bad customer service.

great

great

It was so calming and I truly enjoyed staying there to pick my husband up from his military base.

It was so calming and I truly enjoyed staying there to pick my husband up from his military base.

Wifi didnt work in my room. The beds and pillows was uncomfortable also tub was cracked

Wifi didnt work in my room. The beds and pillows was uncomfortable also tub was cracked

Always clean.

Always clean.

Parking was tight

Parking was tight

Our stay was great. Thank you.

Our stay was great. Thank you.

Stayed for Masters week and this hotel was exactly what we needed. Nothing fancy but clean and very helpful and friendly staff.

Stayed for Masters week and this hotel was exactly what we needed. Nothing fancy but clean and very helpful and friendly staff.

The staff went out of their way to help us especially Clinton

The staff went out of their way to help us especially Clinton

Room tired and beat up. TV NOT high-definition, bathroom tub/shower disgusting

Room tired and beat up. TV NOT high-definition, bathroom tub/shower disgusting

The bed was very uncomfortable.

The bed was very uncomfortable.

Saturday staff was rude and disrespectful ! My booking showed 3 guest me and my two kids I kept asking for washcloths that I never received due to so called housekeeping being off so I had to go buy washcloths for my me and my kids but the front desk was rude about the whole situation I would have never stayed here if Laquita wasn’t fully booked I will never stay here again kitchen staff was extremely excellent

Saturday staff was rude and disrespectful ! My booking showed 3 guest me and my two kids I kept asking for washcloths that I never received due to so called housekeeping being off so I had to go buy washcloths for my me and my kids but the front desk was rude about the whole situation I would have never stayed here if Laquita wasn’t fully booked I will never stay here again kitchen staff was extremely excellent

My husband ended up with food poisoning on Day 2 of our stay from the breakfast offered at the hotel. We had to cancel all our activities for that day and instead had to seek medical attention

My husband ended up with food poisoning on Day 2 of our stay from the breakfast offered at the hotel. We had to cancel all our activities for that day and instead had to seek medical attention

Everything was good , but the a/c dont go too cold. It stays at 68 70. We like it a little bit cooler.

Everything was good , but the a/c dont go too cold. It stays at 68 70. We like it a little bit cooler.

The hotel was clean as well as the rooms. Beds were comfortable. Breakfast had a variety of food choices. Only problem with our stay was we had no soap for the shower. Did not know until in the shower. Shampoo, conditioner and body lotion were nice. Will stay here again.

The hotel was clean as well as the rooms. Beds were comfortable. Breakfast had a variety of food choices. Only problem with our stay was we had no soap for the shower. Did not know until in the shower. Shampoo, conditioner and body lotion were nice. Will stay here again.

Property was good. Pleasant stay my only gripe was the fact that the windows do NOT have black out curtains and the lights from the parking lot are bright and shine in making for a less than perfect sleep.

Property was good. Pleasant stay my only gripe was the fact that the windows do NOT have black out curtains and the lights from the parking lot are bright and shine in making for a less than perfect sleep.

Everything was clean, they had renovated(who ever painted did get paint splatter on the floor). If you stay in room 201 the security light does shine through the window at night.

Everything was clean, they had renovated(who ever painted did get paint splatter on the floor). If you stay in room 201 the security light does shine through the window at night.

I think the state would have been better if it would have been a little bit less noise from the other rooms. Opening closing doors a lot very loud. A little bit more updating on fixtures.Like in my tub, there was a pipe sticking out.The pitcher frames were dusty

I think the state would have been better if it would have been a little bit less noise from the other rooms. Opening closing doors a lot very loud. A little bit more updating on fixtures.Like in my tub, there was a pipe sticking out.The pitcher frames were dusty

Didn’t stay there

Didn’t stay there

Very clean, very friendly staff

Very clean, very friendly staff

Front desk staff helpful. You can easily miss the entrance but beside a Waffle House. Traffic has divider so if you miss entrance you must return. Beds comfy and always clean.

Front desk staff helpful. You can easily miss the entrance but beside a Waffle House. Traffic has divider so if you miss entrance you must return. Beds comfy and always clean.

Nice place

Nice place

Phones and bathroom lights didn't work.

Phones and bathroom lights didn't work.

Great!

Great!

While the hotel cannot control guest behavior, the type of guest this hotel attracts is less than desirable. Guest playing loud music in the common areas of the hotel, next door guests playing TV so loud you could hear it upon exiting the elevator. Front desk did respond to the floor and asked them to turn it down, those guests had a similar complaint the night before. The value for this room is way overpriced and should be considered price gouging for charging over $75 for this location, front side rooms can hear traffic going by on multilane highway. I had a previous bad experience here and didn't realize I made this reservation at same location, which is 100% my mistake.

While the hotel cannot control guest behavior, the type of guest this hotel attracts is less than desirable. Guest playing loud music in the common areas of the hotel, next door guests playing TV so loud you could hear it upon exiting the elevator. Front desk did respond to the floor and asked them to turn it down, those guests had a similar complaint the night before. The value for this room is way overpriced and should be considered price gouging for charging over $75 for this location, front side rooms can hear traffic going by on multilane highway. I had a previous bad experience here and didn't realize I made this reservation at same location, which is 100% my mistake.

Some staff need more training

Some staff need more training

Overnight staff was great …friendly and helpful. Room 211 was horrible!! No hand or body soap, light in bathroom was dim because only one bulb worked. Walls were NOT clean at all, different stains on walls we didn’t want to think about. The King size bed was extremely uncomfortable because it sunk in the middle. Doors and shower fixtures were very old and rusted. The pull out couch was old and uncomfortable. The carpet had several soft spots near the window. I must say this particular stay at the Comfort Inn was extremely disappointing because we’ve stayed at this hotel several years ago and had a very pleasant experience. But this time…. This time was just a complete let down.

Overnight staff was great …friendly and helpful. Room 211 was horrible!! No hand or body soap, light in bathroom was dim because only one bulb worked. Walls were NOT clean at all, different stains on walls we didn’t want to think about. The King size bed was extremely uncomfortable because it sunk in the middle. Doors and shower fixtures were very old and rusted. The pull out couch was old and uncomfortable. The carpet had several soft spots near the window. I must say this particular stay at the Comfort Inn was extremely disappointing because we’ve stayed at this hotel several years ago and had a very pleasant experience. But this time…. This time was just a complete let down.

Average

Average

The breakfast area is not conducive for handicapped people trying to move around the area. Need different variety of food and juice to enjoy! Toilet needed to be scrubbed with a brush good and get the mold out! Shower needs to be convenient to use! Had to hold on to the bars to get the shower head to use and pull the stopper up. Need blinders on both sides of tub to keep the water in. The length of the shower curtain! Channel guide for tv! Sound to low and doorway to bathroom was too close to front door

The breakfast area is not conducive for handicapped people trying to move around the area. Need different variety of food and juice to enjoy! Toilet needed to be scrubbed with a brush good and get the mold out! Shower needs to be convenient to use! Had to hold on to the bars to get the shower head to use and pull the stopper up. Need blinders on both sides of tub to keep the water in. The length of the shower curtain! Channel guide for tv! Sound to low and doorway to bathroom was too close to front door

I am very un happy. I had a reservation here. On Friday. They call me 30 min before I’m there. Tell me there is a problem with my room. They have me another place to stay. Mind u I have stayed here for a month every weekend. They put me in a dump under construction in the middle of nowhere. Tv took 2 hrs to get working. Smelled like weed as soon as I got there. I thought I would get the same accommodations as where I booked. Nope. Please don’t let them put u at the Baymont inn. U will be disappointed.

I am very un happy. I had a reservation here. On Friday. They call me 30 min before I’m there. Tell me there is a problem with my room. They have me another place to stay. Mind u I have stayed here for a month every weekend. They put me in a dump under construction in the middle of nowhere. Tv took 2 hrs to get working. Smelled like weed as soon as I got there. I thought I would get the same accommodations as where I booked. Nope. Please don’t let them put u at the Baymont inn. U will be disappointed.

Awesomeness 👌 ever

Awesomeness 👌 ever

I had a reservation and when I got there to check in and my room was not available and wasn’t notified til I got there after driving 7 hrs took me 2 hrs to find a room at another hotel

I had a reservation and when I got there to check in and my room was not available and wasn’t notified til I got there after driving 7 hrs took me 2 hrs to find a room at another hotel

Close to a Waffle House and a few other facilities.

Close to a Waffle House and a few other facilities.

Two queens because overbooked. 4th floor fine, except directly next to interstate. Carpet felt damp to my feet. Breakfast much better than I had anticipated. Beds comfortable, a little high to climb in if you are old. Pillows small firm and cubical, so glad we brought a couple. TV may have worked, but two remotes didn’t seem to get us anywhere.

Two queens because overbooked. 4th floor fine, except directly next to interstate. Carpet felt damp to my feet. Breakfast much better than I had anticipated. Beds comfortable, a little high to climb in if you are old. Pillows small firm and cubical, so glad we brought a couple. TV may have worked, but two remotes didn’t seem to get us anywhere.

Would go back.

Would go back.

N/A

N/A

My stay was canceled due to no availability. We purchased out stay online and had confirmation. MONEY was taken off my credit card and we got a call no rooms available day of my stay. I was there for work and had no place to stay after the hotel canceled my room for 3 days😡Very upset and unprofessional!

My stay was canceled due to no availability. We purchased out stay online and had confirmation. MONEY was taken off my credit card and we got a call no rooms available day of my stay. I was there for work and had no place to stay after the hotel canceled my room for 3 days😡Very upset and unprofessional!

Without any warning, when I arrived at the hotel I was told that my reservation was cancelled because the type of room I booked was not available. The reason which was given to Expedia when they called the hotel for me was that the internet was not available and the hotel was overbooked, The hotel clerk, TheShawn, was as unhelpful as possible. A woman named Dulce Morales, the General Manager, was impossible to contact using the telephone numbers on her card. TheShawn said she called my phone, however there was no evidence of her call, no recorded message on my phone and she did not contact my email or Expedia, through which the booking was made. A written cancellation I requested disclosed that the hotel knew a day in advance that my reservation was cancelled, however they did not contact me or Expedia. I have two disabilities which make the hotel choices very difficult for me. I was a woman alone, in the dark of the night, with no internet and no information on other available hotels, left out after driving for 10 hours to reach this hotel. After a lot of pleading, TheShawn gave me the number of a Windham hotel in the area, Baymont. He was telling everyone looking for rooms that Baymont Augusta had one room left. A woman at Baymont, an agent, sold me a room she said was "the last" for $154 at a filthy Super Motel in Augusta, GA. I was going to pay $97 for this hotel for 3 days. Dulce Morales and the clerk TheShawn are unprofessional and could not care less for customers.

Because of storm there was no power. How could they not have a backup generator.

Property condition & facilities were in great condition.

The staff is excellent. Management needs to fix the electronic keys - they dont work at all. I had to get new keys every time i tried to go in my room.

The interior was being repainted, so the fumes were overwhelming walking down halls. Bathroom tile was nasty and unkempt. Shower basin was stained and felt dirty and water was difficult to turn off. The room had a very damp feeling and IT STUNK. It was awful. I reported both concerns and was told they couldn’t do anything. This hotel needs much more than a simple repaint. I switched hotels after reading great reviews for this one. I regret that decision. My son’s team stayed in a nearby hotel that was much cleaner. He chose to sleep in a chair there, rather than stay in my room because he said my room was nasty.

Only take back is the parking lot is super small

The Lobby was clean and smelled very fresh. The guy at the desk was very friendly, we arrived early and he was very accommodating by making sure our room was ready so that we could check in early. The room was clean and comfortable.

Volume didn't work on tv. Said maintenance was calledd but nothing was ever done. Tv had two remotes and no instructions were given. Rooms had very thin walls and very noisy

Had mold in the bathroom Appeared to let people come and go that wasn’t supposed to be there

It was very clean. The bed was SUPER comfortable. The staff was friendly. Everything we needed!

My room was clean and staff were very friendly. I recommend this location.

Everything good

Then when I decided to take a shower I had zero water. I called the desk and the clerk me there nothing he can do he will have call someone. I asked for different he said there were none. So I decided to check out and go else where. The clerk tells me The room is a no refund policy. I called corporate who referred me back to the hotel. So when I get home I will call the credit card company to see what other options are available.

Everything was fine with my stay. No problems.

The room smelled like cleaning chemicals. The air conditioner made so much noise all night, couldn’t sleep.

Just an overnight stay. Room was nice with microwave and fridge. Bed was okay. Toilet was slow to flush and room had 2 remotes for TV operation (1 to turn on and volume control and the other to operate channels. Was unable to use because of confusion.

Loved the customer service and genuine Southern Hospitality! Wonderful weeklong stay. Special thank you to Sandy, Janet and Kelsie. Can’t wait for a return stay.

Overall the hotel was ok but the road noise was terrible. All you hear is the traffic all night long.

Description said free hot breakfast but nothing hot to eat, had to go next door to Waffle House

Rooms are clean and the beds are super comfortable.

We booked weeks in advance. We were given a room with a king bed just feet from the lobby. In the late evening hours conversations in the lobby could be heard in our room. We stayed two nights and for some reason our room was not cleaned after the first night. I don’t understand why it was not cleaned. We ended up asking for fresh towels from the front desk. The breakfast was great and definitely a plus. You get two remotes and no directions on which one does what. Overall disappointed when compared to other stays with Comfort Inn.

Had hard time with door keys. Got new ones made and still had hard time. You need to leave instructions on how to use TV remotes. We couldn’t enjoy tv in morning because we didn’t get the right pattern down until the hour we left.

Very easy to get to and staff was very nice

The carpet was wet and the entire room smelled like mildew. The ceiling had water stains on it and the a/c unit was obviously leaking onto the floor.

The hotel lobby was very messy due to a storm which damaged plaster from the ceiling. We noticed it wasn’t cleaned until the next afternoon. The room was very humid inside, carpets wet and there was an odor due to the wet carpets which isn’t safe either. Breakfast left a lot to be desired which we didn’t use again and decided to eat elsewhere. We attempted to add our Aaa discount and were denied by the front desk person who seemed like he was barely all there to begin with.

The hotel was clean but very small. The spaces were cramped but hotel staff was very kind.

People were great!!! A/C went out and we had to switch rooms at 10pm, but could have been worse.

Great price

There was nothing that I liked…after being greeted by 2 sheriff cars who were there to remove a customer who assaulted another customer, a room change due to no a/c, returning to our room that no cleaning service was provided , with no fresh towels. We received a call from the “regional manager,” who outright refused to refund one night of our 2 night stay which I requested. She said we had the do not disturb sign on the door which we DID NOT. After 30 minutes of her giving me alternatives to rectify the issue, NONE of which were satisfactory to me since they all inconvenienced me - change rooms for a 3rd time? No, thank you..have them clean the room at 9:30 pm? No, another inconvenience oh and she said we could leave and find another hotel, then and only then would she give us one night stay charge refunded. Another inconvenience to have to find another hotel at 10 pm! How unaccommodating was that! Oh and did I mention the mold in the bathroom, NEVER staying at a Comfort Inn again! A total disaster!! Beyond Poor customer service!

This is the worst place i have ever stayed i feel cheated out my money NEVER again will i stay here the sink clogged the elevator wasnt working and the vending machine didnt work worst vacation ever

I enjoyed my stay although the breakfast could have been better.

Staff was helpful and friendly

Really nice place. Breakfast was great. Clean. Friendly staff. A little expensive for just spending the night but the kids were safe and comfy.

The bathroom lacked a fan to vent the room which may account for the heavy growth of mold on the bathroom ceiling. Beds were also old enough that with 2 of us in a queen bed we both rolled into the center. Staff was great but this place needs a remodel and a definite refresh!

I have stayed at this property several times. On this trip I had the king suite…it was very pleasant. Room was clean and spacious. No loud noises. Staff is always friendly.

On the positive side, the breakfast was quite good, and few options to choose from. Good location for dining venues.

1. modernize the walls. 2. More free Wifi access

We had two rooms for our stay. The AC in one of the rooms was draining onto the carpet underneath the unit leaving the carpet wet and with a rust stain. The breakfast was less than desirable and the coffee maker wasn't working on the morning we checked out. Made a quick trip to McDonalds for breakfast. Other than that, the rooms were clean and the beds were very comfy. Also a great location.

The pool was not operational. Great location.