Candlewood Suites Augusta by IHG

We tried to book a room on base (Ft. Gordon) to visit with our active duty son. Called to verify the location and reservation. We were assured that it was the correct location. Arrived at the hotel on base and was told we had no reservation. Tried to call the hotel I had just spoken with and could never get an answer. Had to pay for another room at the correct location and essentially had to pay twice. Paid for a room never used because I was given bad information and one we actually stayed in. I will be booking room in person to make sure we are at the correct location to be with our son.

Very convenient location and off the main road! This is an older property, and key essentials are dated and noisy. The biggest thing is that the air conditioning systems are super loud, so much so that we had to move rooms after the first night because the air conditioner kept us awake all night. The second room was better but still very loud while it was running, enough that you have to turn the volume up on the TV but not always loud enough to wake you up from your sleep. The TVs in the rooms seem hit or miss - the first room had a TV from easily the early 2010s, while the second room had a smart TV.

Very convenient location and off the main road! This is an older property, and key essentials are dated and noisy. The biggest thing is that the air conditioning systems are super loud, so much so that we had to move rooms after the first night because the air conditioner kept us awake all night. The second room was better but still very loud while it was running, enough that you have to turn the volume up on the TV but not always loud enough to wake you up from your sleep. The TVs in the rooms seem hit or miss - the first room had a TV from easily the early 2010s, while the second room had a smart TV.

I stayed there for a week, but they never came in to clean the room. It was pointless to put a "Please Clean" sign on the door or complain. I ended up staying in a dirty room.

The location is very good as I was there visiting my daughter who's a college student. The room wasn't the cleanest. The sheets had hard things on them that I had to clean. The air did not work well; and we could not connect to the wi fi

The location is very good as I was there visiting my daughter who's a college student. The room wasn't the cleanest. The sheets had hard things on them that I had to clean. The air did not work well; and we could not connect to the wi fi

Exceptional

Exceptional

The room was filthy and the customer service was horrible.

The room was filthy and the customer service was horrible.

The stay was quiet

The stay was quiet

The lady that checked me in was great she made sure I got signed up for the IHG rewards and even gave me a cookie at cheek-in. The location is fantastic right off of Washington Rd minutes to everything. The rooms are big you get a tub shower combo along with refrigerator fridge and a stove top The blackout curtains fail down on me do to the curtain only having one clip on the opposing side but I just rigged it back up and told the front desk upon checkout

The rooms are big you get a tub shower combo along with refrigerator fridge and a stove top The blackout curtains fail down on me do to the curtain only having one clip on the opposing side but I just rigged it back up and told the front desk upon checkout

Location Cleanliness

Location Cleanliness

The room The room tv volume kept going up, the ice maker didn't work

The room tv volume kept going up, the ice maker didn't work

The location was excellent the room was a great size! The shampoo and conditioner was blah

The location was excellent the room was a great size! The shampoo and conditioner was blah

Great time at the candlewood suites

Great time at the candlewood suites

The hotel was a Flaming mess

The room was not cleaned prior to my family’s arrival. I had to change my bedding. There was a musty scent in the room. I had to clean the bathroom as well. When I asked for a refund for my last day because we were leaving early, my request was denied even with all that wasn’t done in the room. And the manager didn’t have the decency to tell me that the request was denied. She sent someone else to deny the request since she was too busy.

The room was not cleaned prior to my family’s arrival. I had to change my bedding. There was a musty scent in the room. I had to clean the bathroom as well. When I asked for a refund for my last day because we were leaving early, my request was denied even with all that wasn’t done in the room. And the manager didn’t have the decency to tell me that the request was denied. She sent someone else to deny the request since she was too busy.

The room provided was unclean and the replacement room was under construction I cancelled my stay there and went elsewhere. The experience was very unpleasant.

The room provided was unclean and the replacement room was under construction I cancelled my stay there and went elsewhere. The experience was very unpleasant.

Room was very nice. Staff was extremely nice. It was a good trip

Room was very nice. Staff was extremely nice. It was a good trip

LOCATION, PET FRIENDLY

LOCATION, PET FRIENDLY

Great

Great

Staff is so rude

Staff is so rude

It was great from beginning to end. Our hostess when we checked in was Amazing, her name was Talonga or something like that I'm sorry I can't remember exact name and I should have because she was great. Thank you again for everything. I'm in customer service industry and this is how I treat my customers.

It was great from beginning to end. Our hostess when we checked in was Amazing, her name was Talonga or something like that I'm sorry I can't remember exact name and I should have because she was great. Thank you again for everything. I'm in customer service industry and this is how I treat my customers.

There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.

There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.

One of the nastiest hotels I have stayed in. AC leaked all over the carpet, room wasn’t very clean, smelled like weed all over the place INSIDE. DO NOT STAY HERE

One of the nastiest hotels I have stayed in. AC leaked all over the carpet, room wasn’t very clean, smelled like weed all over the place INSIDE. DO NOT STAY HERE

The guest above my room were SUPER LOUD all night. 2 calls were made to the front desk NOTHING CHANGED. I slept about 2 hours and my husband didn’t sleep at all. The manager did not call nor care. She told Expedia “policy states no refunds”. Policy also states quiet time is 10:30p-7a and a guest could be asked to leave if the disturbance continues. She uses policy for HER BENEFIT ONLY and could care less about the guest as long as the card goes through and the payment is collected.

The guest above my room were SUPER LOUD all night. 2 calls were made to the front desk NOTHING CHANGED. I slept about 2 hours and my husband didn’t sleep at all. The manager did not call nor care. She told Expedia “policy states no refunds”. Policy also states quiet time is 10:30p-7a and a guest could be asked to leave if the disturbance continues. She uses policy for HER BENEFIT ONLY and could care less about the guest as long as the card goes through and the payment is collected.

When we got there, it was evident that the room was not completely renovated - there was a missing handle on a closet door and THE TOILET WAS NONFUNCTIONAL. The staff, however, were incredibly responsive, doing everything they could to help us out. By the third day of our stay, everything was fixed except the automatic icemaker, which never worked (they gave us an icetray). For a longer stay with family, this property and room were outstanding - except for the issues mentioned above.

When we got there, it was evident that the room was not completely renovated - there was a missing handle on a closet door and THE TOILET WAS NONFUNCTIONAL. The staff, however, were incredibly responsive, doing everything they could to help us out. By the third day of our stay, everything was fixed except the automatic icemaker, which never worked (they gave us an icetray). For a longer stay with family, this property and room were outstanding - except for the issues mentioned above.

Good experience

Good experience

Very nice size. TV was not working in the living room and had to take lightbulbs out of the lamp in the living room to put in lamp in bedroom. Light bulb under microwave wasn’t working either. Plus shower curtain rod had rust on it. Towels were Not adequate for what we were charged for the room.

Very nice size. TV was not working in the living room and had to take lightbulbs out of the lamp in the living room to put in lamp in bedroom. Light bulb under microwave wasn’t working either. Plus shower curtain rod had rust on it. Towels were Not adequate for what we were charged for the room.

No blinds to keep out light.

No blinds to keep out light.

Staff was very nice and apologetic They did not have the room we booked through booking. Com. We had to settle for a smaller room.

Staff initially gave me a key to an already occupied room so I walked in on somebody. When I went to get another room, the only room provided was one that smelled severely of chemicals and the carpet was soaking wet. I asked to speak to a manager multiple times with no call back. The smell was so bad my clothes smelled like chemicals for days.

Staff initially gave me a key to an already occupied room so I walked in on somebody. When I went to get another room, the only room provided was one that smelled severely of chemicals and the carpet was soaking wet. I asked to speak to a manager multiple times with no call back. The smell was so bad my clothes smelled like chemicals for days.

They were very welcoming and helpful

They were very welcoming and helpful

just an average hotel with nothing special about it, typical cheap hotel. The young lady that checked me out was phenomenal and very friendly.

just an average hotel with nothing special about it, typical cheap hotel. The young lady that checked me out was phenomenal and very friendly.

Everything was great the staff was very helpful and very nice the room was clean

Everything was great the staff was very helpful and very nice the room was clean

It was a nice stay, quite, free laundry, Wi-Fi, cable, nice grilling area out back as we as a dog area to walk your animals (yes pets allowed) there was also a full kitchen area which I thought was the best.

It was a nice stay, quite, free laundry, Wi-Fi, cable, nice grilling area out back as we as a dog area to walk your animals (yes pets allowed) there was also a full kitchen area which I thought was the best.

Simple, clean, and quiet place to stay. No complaints.

Simple, clean, and quiet place to stay. No complaints.

Checked in at 1715 went up to see my room and then left to go see my son on base and returned at 2015. Took the car with my belongings up to room got inside and immediately went to the restroom with the door open. Looked out into room and saw a bag that did not belong to me with clothes in it on the floor. I hurried up and shut the bathroom door Wash my hands slowly open the door to see if anybody was in the room. No one was there, but the bed had been slept in and somebody’s hair was in the sink so I tried to call the front desk and the phone didn’t work. I looked up the number on my phone and called down and talked to the clerk, and she said the room was registered to me and she didn’t know how anybody else got in there , so she asked if I wanted another room I said yes and she gave me a room on the third floor all the way at the end of the hall and when I get in that room, the privacy blind is hanging by one hook and it’s broke and I called to the clerk, and she came up to check and see if she could fix it and there was a man standing in the hall just staring into the room. When I went back downstairs, a man at the front had made a comment to me about how he could “feel better“ and then another one approached me laundry room. I felt very uncomfortable. I went to the front desk and told the clerk, I didn’t want to stay there that I was afraid. She said Hotels.com would have to give my money back. The owner was an agreement , I left and got a room on base. I want a refund.

Checked in at 1715 went up to see my room and then left to go see my son on base and returned at 2015. Took the car with my belongings up to room got inside and immediately went to the restroom with the door open. Looked out into room and saw a bag that did not belong to me with clothes in it on the floor. I hurried up and shut the bathroom door Wash my hands slowly open the door to see if anybody was in the room. No one was there, but the bed had been slept in and somebody’s hair was in the sink so I tried to call the front desk and the phone didn’t work. I looked up the number on my phone and called down and talked to the clerk, and she said the room was registered to me and she didn’t know how anybody else got in there , so she asked if I wanted another room I said yes and she gave me a room on the third floor all the way at the end of the hall and when I get in that room, the privacy blind is hanging by one hook and it’s broke and I called to the clerk, and she came up to check and see if she could fix it and there was a man standing in the hall just staring into the room. When I went back downstairs, a man at the front had made a comment to me about how he could “feel better“ and then another one approached me laundry room. I felt very uncomfortable. I went to the front desk and told the clerk, I didn’t want to stay there that I was afraid. She said Hotels.com would have to give my money back. The owner was an agreement , I left and got a room on base. I want a refund.

Staff is amazing

Staff is amazing

Planned on staying for a few weeks but hotel rudely told us we couldn’t extend although we had a leak with our ac and carpet had a wet spot and room wouldn’t have been able to rent after speaking with hotel staff informing them that we were extending and would stay in the room and they didn’t have to comp us but they made us check out due to over bookings and not enough vacancy for an in town event even though we had previously informed them that we would need to be staying for 7-10 days and being assured it was ok. On the day we checked out we were told management would help figure out something and if not we would be comped points through their rewards program and never received any

Planned on staying for a few weeks but hotel rudely told us we couldn’t extend although we had a leak with our ac and carpet had a wet spot and room wouldn’t have been able to rent after speaking with hotel staff informing them that we were extending and would stay in the room and they didn’t have to comp us but they made us check out due to over bookings and not enough vacancy for an in town event even though we had previously informed them that we would need to be staying for 7-10 days and being assured it was ok. On the day we checked out we were told management would help figure out something and if not we would be comped points through their rewards program and never received any

the only problem i had was the air conditioner went out.

the only problem i had was the air conditioner went out.

Everything about my stay was amazing including the staff. The facility is kept very well, didn’t hear any noise from other guests or staff.

Everything about my stay was amazing including the staff. The facility is kept very well, didn’t hear any noise from other guests or staff.

The stay could have been marvelous but it wasn't I was really good in this process and I acted in a way of manner that I should acted and handle the situation it was very very hot in the room I never did say anything it was an air conditioner in the living room but it was no air conditioning a bedroom which that was fine if the bedroom was stay cool so I thought maybe that it was just cuz it was so hot outside that that's probably why it wasn't cooling down at the time I waited until 11:00 to see that it's not going to cool down and it's going to stay hot in that room so I notified front desk the girl at the front desk was amazing she was very alert about my situation she wouldn't check the other rooms to see if it was cooler and I end up getting another room well the other room wasn't cooler either them hotel might want to get a little small unit put in those rooms cuz it's extremely hot in there very uncomfortable for you to sleep you can't even sleep in the bed other than that I can say it was great but it was a miserable Stay cuz it was hot only only cuz it was hot I'm really good and I never complain about anything but I would like somebody take this in the manner of doing something special for my hot stay due to this I had to stay in the living room the whole time and I could not sleep in the bed like normal people do at night time

The stay could have been marvelous but it wasn't I was really good in this process and I acted in a way of manner that I should acted and handle the situation it was very very hot in the room I never did say anything it was an air conditioner in the living room but it was no air conditioning a bedroom which that was fine if the bedroom was stay cool so I thought maybe that it was just cuz it was so hot outside that that's probably why it wasn't cooling down at the time I waited until 11:00 to see that it's not going to cool down and it's going to stay hot in that room so I notified front desk the girl at the front desk was amazing she was very alert about my situation she wouldn't check the other rooms to see if it was cooler and I end up getting another room well the other room wasn't cooler either them hotel might want to get a little small unit put in those rooms cuz it's extremely hot in there very uncomfortable for you to sleep you can't even sleep in the bed other than that I can say it was great but it was a miserable Stay cuz it was hot only only cuz it was hot I'm really good and I never complain about anything but I would like somebody take this in the manner of doing something special for my hot stay due to this I had to stay in the living room the whole time and I could not sleep in the bed like normal people do at night time

Room smelled awful. Tv didnt work. Front desk put me in another room. In that room the door card key needed batteries replaced. The lamp didnt work. And also smelled awful.

Room smelled awful. Tv didnt work. Front desk put me in another room. In that room the door card key needed batteries replaced. The lamp didnt work. And also smelled awful.

The was comfortable but it could use some renovations.

The was comfortable but it could use some renovations.

Nice accommodations

Nice accommodations

64. For Hotel 75.00 for our pet...really ???

64. For Hotel 75.00 for our pet...really ???

Friendly receptionist. Very welcoming. Comfortable environment.

Friendly receptionist. Very welcoming. Comfortable environment.

The only thing I didn’t like about was they don’t have a pool and my kids love the pool.

The only thing I didn’t like about was they don’t have a pool and my kids love the pool.

Elevator was broken & hotel very dated… Staff was extremely friendly which was a plus

Elevator was broken & hotel very dated… Staff was extremely friendly which was a plus

The service and cleanliness were very good, the only negative thing about our stay was that we were on the 2nd floor and the elevator was out of service the whole time. Having said that, I work in the maintenance field and understand that sometimes the time it takes to have repairs done can be out of your control.

The service and cleanliness were very good, the only negative thing about our stay was that we were on the 2nd floor and the elevator was out of service the whole time. Having said that, I work in the maintenance field and understand that sometimes the time it takes to have repairs done can be out of your control.

I wasn’t satisfied with my room. It was hot in the bedroom and cold everywhere else. The TV in the bedroom didn’t have any sound to it. I called the front desk and a lady told me she would come check it. She said to give her 5 minutes, she never showed up! I asked for a room with two beds. I booked my room on line, I clicked on a room with two beds. When I checked in I was told that they don’t have rooms with two beds. I didn’t believe that!!!! So I got a room with a let out bed and a bed. My room cost $118 per night and the was no BREAKFAST! I was very disappointed with the service we had to make up the bed we pulled out! I promise I won’t bother you guys again and I’m going to warn my friends to steer clear!!

I wasn’t satisfied with my room. It was hot in the bedroom and cold everywhere else. The TV in the bedroom didn’t have any sound to it. I called the front desk and a lady told me she would come check it. She said to give her 5 minutes, she never showed up! I asked for a room with two beds. I booked my room on line, I clicked on a room with two beds. When I checked in I was told that they don’t have rooms with two beds. I didn’t believe that!!!! So I got a room with a let out bed and a bed. My room cost $118 per night and the was no BREAKFAST! I was very disappointed with the service we had to make up the bed we pulled out! I promise I won’t bother you guys again and I’m going to warn my friends to steer clear!!

Hotel has a few better than average amenities- like the fitness room which is more than just a treadmill and elliptical. The room was very comfortable and the bed was heavenly. I love that this property has the full Dove shower gel, shampoo and conditioner in the shower. Thank you! The staff was super friendly We’ll be back!

Hotel has a few better than average amenities- like the fitness room which is more than just a treadmill and elliptical. The room was very comfortable and the bed was heavenly. I love that this property has the full Dove shower gel, shampoo and conditioner in the shower. Thank you! The staff was super friendly We’ll be back!

Amazing customer service, clean rooms

Amazing customer service, clean rooms

Kitchen

Kitchen

But the customer service I received was amazing. The front desk clerk was friendly and did her best to resolve my issues.

But the customer service I received was amazing. The front desk clerk was friendly and did her best to resolve my issues.

I have stayed at a lot of hotels, we just stayed at double tree, Fairfield inn and a lot of higher-end hotels. I would choose candlewood suites any day over those high-end hotels. The Assistant Manager Christina Bishop was absolutely amazing and so helpful. We were there for a family member in the hospital in very poor health. Instead of the usual hotel stays where the staff endlessly bangs on your door asking when your checking out( even before it's checkout time), this experience was totally different. They were so kind and understanding of our situation and the need to have to keep extending our stay( due to the ups and downs of our family members health). I have to say this has been one of my best hotel experiences I have ever had and I have stayed in a lot of hotels due to my work. The main factor was the kindness, understanding and the feel of staying with family while we were there. Christina and our staff were absolutly amazing and I van not mention one negative aspect of our stay. Thank you so much to the entire staff.

I have stayed at a lot of hotels, we just stayed at double tree, Fairfield inn and a lot of higher-end hotels. I would choose candlewood suites any day over those high-end hotels. The Assistant Manager Christina Bishop was absolutely amazing and so helpful. We were there for a family member in the hospital in very poor health. Instead of the usual hotel stays where the staff endlessly bangs on your door asking when your checking out( even before it's checkout time), this experience was totally different. They were so kind and understanding of our situation and the need to have to keep extending our stay( due to the ups and downs of our family members health). I have to say this has been one of my best hotel experiences I have ever had and I have stayed in a lot of hotels due to my work. The main factor was the kindness, understanding and the feel of staying with family while we were there. Christina and our staff were absolutly amazing and I van not mention one negative aspect of our stay. Thank you so much to the entire staff.

Hotels need to simply invest in taking out all carpet and keep hard floors. Its a cleaner look and doesnt hide smells. You can only clean carpet so many times. The carpet here smelled like there was a leak somewhere in the room. Rid the carpet... it will cost less over time.

Hotels need to simply invest in taking out all carpet and keep hard floors. Its a cleaner look and doesnt hide smells. You can only clean carpet so many times. The carpet here smelled like there was a leak somewhere in the room. Rid the carpet... it will cost less over time.

Staff was amazing all week with our group. Suites are definitely the way to go!

Staff was amazing all week with our group. Suites are definitely the way to go!

Great prices, very convenient location, and wonderful staff.

Great prices, very convenient location, and wonderful staff.

Location and access to everything

Location and access to everything

Bathroom was spotless No battery in the smoke detector tho No plug for bedside table

Bathroom was spotless No battery in the smoke detector tho No plug for bedside table

Pet friendly

Pet friendly

I finally looked out my peephole to see what was going on and there was a man who looked drugged out, pacing up and down the hallway for a long time. If you are looking for a quiet hotel, look elsewhere.

I finally looked out my peephole to see what was going on and there was a man who looked drugged out, pacing up and down the hallway for a long time. If you are looking for a quiet hotel, look elsewhere.

I didn't know how high the rate for a dog for one night would be. Outrageous. The place is very nice, but would notstay again. Having a dog almost was the same as the room rate

I didn't know how high the rate for a dog for one night would be. Outrageous. The place is very nice, but would notstay again. Having a dog almost was the same as the room rate

Reservation was for 2 twin beds. Room ended up having a queen and a pullout couch….disappointing. They said there is an issue with Expedia’s reservation system.

Reservation was for 2 twin beds. Room ended up having a queen and a pullout couch….disappointing. They said there is an issue with Expedia’s reservation system.

Friendly staff and convenient location based on the purpose for our trip

Friendly staff and convenient location based on the purpose for our trip

Had a lot of trouble checking in. Hotel said i didn’t pay prior to check in which I showed them on my Expedia account that I did. Had to pay again for the room. Then was given a 1 bed room when I booked a room with 2 beds. The property was convenient for where we needed to go. But it is not the greatest. Does the job if you just need a place to sleep.

Had a lot of trouble checking in. Hotel said i didn’t pay prior to check in which I showed them on my Expedia account that I did. Had to pay again for the room. Then was given a 1 bed room when I booked a room with 2 beds. The property was convenient for where we needed to go. But it is not the greatest. Does the job if you just need a place to sleep.

Everything was nice. The staff was super friendly. Every one of them. I will DEFINITELY stay there again. I absolutely loved it.

Everything was nice. The staff was super friendly. Every one of them. I will DEFINITELY stay there again. I absolutely loved it.

Convenient, clean and affordable.

Convenient, clean and affordable.

Rooms were clean, property was clean. Staff was very friendly and welcoming.

Rooms were clean, property was clean. Staff was very friendly and welcoming.

Old

Old

Front desk was amazing. Thank you again

Front desk was amazing. Thank you again

Hotel was under heavy renovation as have the last 3 I've booked through Hotels.com1😡

Hotel was under heavy renovation as have the last 3 I've booked through Hotels.com1😡

Therefore we didn’t feel safe and didn’t stay at this hotel. Plus the office in front was closed and no security! That’s why we left and didn’t stay

Therefore we didn’t feel safe and didn’t stay at this hotel. Plus the office in front was closed and no security! That’s why we left and didn’t stay

however, I thought I was booking a two person suite (with two twin beds). turned out there was only one queen bed. this was fine for our late booking during Masters week. but it is a very "old school" hotel.

however, I thought I was booking a two person suite (with two twin beds). turned out there was only one queen bed. this was fine for our late booking during Masters week. but it is a very "old school" hotel.

Fridge and kitchen sink were helpful. Rolloway bed was a good one, but should be more clear that a Studio suite only contains one double (maybe queen?) bed and no pullout couch.

Fridge and kitchen sink were helpful. Rolloway bed was a good one, but should be more clear that a Studio suite only contains one double (maybe queen?) bed and no pullout couch.

Crystal made our stay enjoyable. She was extremely accommodating after an initial hiccup with our booking.

Crystal made our stay enjoyable. She was extremely accommodating after an initial hiccup with our booking.

Hotel was ok. Had a different smell. But fit our needs

Hotel was ok. Had a different smell. But fit our needs

great staff big room with kitchen and full fridge just clean just need to get new matress otherwise good place to stay

great staff big room with kitchen and full fridge just clean just need to get new matress otherwise good place to stay

not enough silver ware for two people in the room

not enough silver ware for two people in the room

The cleanliness

The cleanliness

Hotel was fair for an overnight stay while passing through. Check-in staff was pleasant, but it’s odd to have staff wear logo scrubs- makes it seem like you’re checking into a psych ward. Nice to have laundry facilities, but guests/tenants left clothing in machines. Gym was dirty and bike, tv didn’t work, and there were no cleaning supplies. Hallway carpets were stained & dirty.

Hotel was fair for an overnight stay while passing through. Check-in staff was pleasant, but it’s odd to have staff wear logo scrubs- makes it seem like you’re checking into a psych ward. Nice to have laundry facilities, but guests/tenants left clothing in machines. Gym was dirty and bike, tv didn’t work, and there were no cleaning supplies. Hallway carpets were stained & dirty.

Need an update to facilities… if you are checkibg in after 10pm it is hatd to communicate with staff

Need an update to facilities… if you are checkibg in after 10pm it is hatd to communicate with staff

I enjoyed my stay. Nice rooms and very quiet.

I enjoyed my stay. Nice rooms and very quiet.

Our room / suite was quite clean and orderly. Carpet in the hallway and stairs is beginning to show wear.

Our room / suite was quite clean and orderly. Carpet in the hallway and stairs is beginning to show wear.

All good. Great people great facility great value.

All good. Great people great facility great value.

Overall stay wasn’t bad. The hallways smell a little bad. I’m guessing it’s because of the all the kitchens in rooms. The separate room gets hot if you don’t leave the door open. I would have rather had the studio if I had known that. Stag was very helpful and very nice. Very pet friendly and has a nice little community people that stay there.

Overall stay wasn’t bad. The hallways smell a little bad. I’m guessing it’s because of the all the kitchens in rooms. The separate room gets hot if you don’t leave the door open. I would have rather had the studio if I had known that. Stag was very helpful and very nice. Very pet friendly and has a nice little community people that stay there.

They actually let us check in a little earlier. Staff is very friendly. Room was really clean. I will stay here again on all my trips to Augusta.

They actually let us check in a little earlier. Staff is very friendly. Room was really clean. I will stay here again on all my trips to Augusta.

It was quiet and relatively clean. The studio that I was in needs a better chair to use for being able to use the dining table for typing.

It was quiet and relatively clean. The studio that I was in needs a better chair to use for being able to use the dining table for typing.

I found the staff to be less than accommodating first of all when after traveling 3 hours with a toy hauler and vehicle at almost midnight, I was told my fiancé was not going to be able to check in before me, 45 minutes to an hour before I was to arrive. The room was paid fir the weekend and I called to let the hotel know that I was running late because of my special needs daughter and to give permission for him to be able to rest for a race in the morning we were in town for and was told “No ma’am, we won’t be able to let him in. We’ll do it right with an I’d when you get here.”

I found the staff to be less than accommodating first of all when after traveling 3 hours with a toy hauler and vehicle at almost midnight, I was told my fiancé was not going to be able to check in before me, 45 minutes to an hour before I was to arrive. The room was paid fir the weekend and I called to let the hotel know that I was running late because of my special needs daughter and to give permission for him to be able to rest for a race in the morning we were in town for and was told “No ma’am, we won’t be able to let him in. We’ll do it right with an I’d when you get here.”

This place was perfect until check out and the general manager was nasty and cussing at us. Never will i stay again

This place was perfect until check out and the general manager was nasty and cussing at us. Never will i stay again

The hotel was clean, staff was great from check in to checkout. The room was great, spacious and comfortable. We will certainly be back.

The hotel was clean, staff was great from check in to checkout. The room was great, spacious and comfortable. We will certainly be back.

Great place to stay for a nice weekend getaway. Great location and the staff was very friendly. The hotel was very clean they made sure that whatever we needed was taken care of. I recommend anybody who needs to get away stay here!!!

Great place to stay for a nice weekend getaway. Great location and the staff was very friendly. The hotel was very clean they made sure that whatever we needed was taken care of. I recommend anybody who needs to get away stay here!!!

The room and facility was nice, the clerk supervisor was a bit rude. I’m not sure what happened.

The room and facility was nice, the clerk supervisor was a bit rude. I’m not sure what happened.

Nice clean modern facility. Friendly staff. Unable to use all of the amenities secondary to pandemic.

Nice clean modern facility. Friendly staff. Unable to use all of the amenities secondary to pandemic.

It was fine, the staff was very friendly and helpful.. would stay here again if in the area.

It was fine, the staff was very friendly and helpful.. would stay here again if in the area.

I reallyl enjoyed my stay, i love the fact it has a kitchen in the rooms.

I reallyl enjoyed my stay, i love the fact it has a kitchen in the rooms.

Clean and comfortable room. Convenient location. Plenty of parking.

Clean and comfortable room. Convenient location. Plenty of parking.

Is nice and cozy I enjoy the property plus I get a chance to enjoy my day off and get rest not a noisy place real quiet

Is nice and cozy I enjoy the property plus I get a chance to enjoy my day off and get rest not a noisy place real quiet

Cozy hotel with a feeling of being at home...definitely booking at Candlewood again!

Cozy hotel with a feeling of being at home...definitely booking at Candlewood again!

First time at Candlewood and was very impressed

First time at Candlewood and was very impressed

It was average

It was average

This place is scary! Not clean, total confusion, bad smells! Nothing good to say!

This place is scary! Not clean, total confusion, bad smells! Nothing good to say!

Staff needs to enforce the rules — the stater above

Staff needs to enforce the rules — the stater above

I enjoyed my stay

I enjoyed my stay

The check in clerk was phenomenal & genuinely cared about our stay! She wore a beautiful smile! The room, area & entire visit was awesome!

The check in clerk was phenomenal & genuinely cared about our stay! She wore a beautiful smile! The room, area & entire visit was awesome!

Great stay! The accommodations were perfect for us. The staff was extremely friendly and helpful. They went above and beyond to make sure we had everything we needed. We will definitely be back!

Great stay! The accommodations were perfect for us. The staff was extremely friendly and helpful. They went above and beyond to make sure we had everything we needed. We will definitely be back!

Enjoyed the fact that the laundry was accessible and included in stay. Who doesn't like free! My only complaint was is that sometimes my room keys had to be re-keyed.

Enjoyed the fact that the laundry was accessible and included in stay. Who doesn't like free! My only complaint was is that sometimes my room keys had to be re-keyed.

Toilet seat was broken and found random things from previous patrons.

Toilet seat was broken and found random things from previous patrons.

Great staff, very helpful! Property and rooms clean, spacious.

Great staff, very helpful! Property and rooms clean, spacious.

Was not impressed with the property. Looks much better on line than when you stay there. The hallways and elevator smelled like smoke. The dishes in the suite were limited. 2 forks, 2 knives, 2 spoons, 2 cups. Really? The coffee maker didn't work, but they did give us another one. The place was ok, but not worth the price we paid per night.

Was not impressed with the property. Looks much better on line than when you stay there. The hallways and elevator smelled like smoke. The dishes in the suite were limited. 2 forks, 2 knives, 2 spoons, 2 cups. Really? The coffee maker didn't work, but they did give us another one. The place was ok, but not worth the price we paid per night.

Great hotel. A little out of the way for where I wanted to be. But convenient to alot of restaurants.

Great hotel. A little out of the way for where I wanted to be. But convenient to alot of restaurants.

the only thing that was annoying was the refrigerator in our room was extremely loud. If you get room 214 beware!

the only thing that was annoying was the refrigerator in our room was extremely loud. If you get room 214 beware!

I was not overly impressed with this Hotel. It was the holiday season and I had just returned from a 25 day job in Texas and decided to visit my daughter in Georgia for Christmas. The first thing I noticed was my inability to connect to the internet regularly. There would be long periods non-connect. Not once during my stay, did someone bother to clean my room. I attempted to use the available cutlery to prepare a meal but found all of the knives to be covered in some kind of greasy gunk. I used my pocket knife instead. I personally cleaned the cutlery before leaving.These are the things that stood out during my stay.

I was not overly impressed with this Hotel. It was the holiday season and I had just returned from a 25 day job in Texas and decided to visit my daughter in Georgia for Christmas. The first thing I noticed was my inability to connect to the internet regularly. There would be long periods non-connect. Not once during my stay, did someone bother to clean my room. I attempted to use the available cutlery to prepare a meal but found all of the knives to be covered in some kind of greasy gunk. I used my pocket knife instead. I personally cleaned the cutlery before leaving.These are the things that stood out during my stay.

I had a great stay. Very cozy. Perfect for families or long visits. Only complaint was the pull out bed mattress (which was intended for my toddlers to sleep on) was AWFUL. I mean springs covered in fabric. I wish I had known prior to booking because I would have gotten a room with more beds. Other than that, great stay.

I had a great stay. Very cozy. Perfect for families or long visits. Only complaint was the pull out bed mattress (which was intended for my toddlers to sleep on) was AWFUL. I mean springs covered in fabric. I wish I had known prior to booking because I would have gotten a room with more beds. Other than that, great stay.

Friendly & helpful staff. Clean accommodations

Celebrated our third anniversary here. Everything was perfect!!!! From the staff to the room!!!

we were not able to pay in cash when we got there which we were told we could on the info when we signed up to stay there....air conditioner was really noisy and only had a high speed did not sleep well.

The staff was very friendly. The room was nice until I stepped on some kind of crawling insect on the kitchen floor, in the dark while walking over to turn on the lights. The bug was scrambling to get out from under my toes and I was scrambling to get it out from my toes. Needless to say the kitchen light stayed on. Overall a nice room but a creepy crawler encounter was a little too much.

The room was filthy. I would not recommend this hotel to anyone.

They let someone in my room that was not on my list or reservation. He stole my stuff.

The warm and friendly staff at this hotel is what they call Souther Charm...even at 4 am in the morning when I checked in. This no frills property offers a clean and comfortable stay. The rooms come complete with a kitchenette: Fridge, Microwave, Dishwasher, 2-Burner Electric stove, Pot and Frying pan. There is also 2 of each - plates, forks, spoons and knives glassware. All you have to do is make it to the local Kroger about 2 miles away to purchase food and you're home away from home. Pros: Cost, Friendly Staff, Clean Convenient Cons: Internet speed wasn't the greatest but a few times it was ok. Recommendation: Though this hotel offers no form of elegant decor it served it's purpose. Helpful staff, good location and clean at an affordable price. I would recommend this hotel to a colleague or friend.