Twelve Downtown, Autograph Collection

Superb

Exceptional

Valet slow

Superb

Exceptional

Exceptional

Exceptional

Good

The ice machine the people at the front desk

Valet parking process

Our meeting we going Friday I’m say I think we need to find a another hotel The ice machine the people at the front desk

Valet parking process

Service and cleanliness

Great room, great price!

Great room, great price!

Exceptional

Exceptional

Poor

Everything

Very good

Nice hotel

Everything

Exceptional

Exceptional

Rooms need some deep cleaning as well as a few upgrades, particularly the bed. It felt worn down and unbalanced which let to a poor quality of sleep. Overall stay was ok, expected more from a 4Star hotel

Everything was wonderful helpful staff and dog area was GREAT 👍

My favorite place to stay for a local staycation. I stay here all the time and I’m able to get work done as well as relax. The staff has always been amazing and accommodating.

Very good

Professional great location Bed felt broken you just sink into middle otherwise amazing stay

Professional great location Bed felt broken you just sink into middle otherwise amazing stay

Modern clean room

It was a pleasant experience

Very nice spot. One of my favorites in town. Location is ideal. Rooms are comfy.

Very good

These hotel is everything and more where I like the most waking up to a beautiful view of the downtown and going to sleep, looking out the window at the night view in bed and the lights in the city. I had the end corner room of downtown view romance, and everything of 10 out of 10 for me. I will stay again and request the same Room 1602 I did have some dust on top of the refrigerator when I was putting some food items on top, but I still give it a 10 out of 10

I did have some dust on top of the refrigerator when I was putting some food items on top, but I still give it a 10 out of 10

The customer service provided by Sandra, Sky, Eric and some others made my stay all the worth while. A wonderful view and peace and quiet at your control. I will definitely be coming back again.

Very good

We stayed for 4 nights. We asked for our room to be cleaned / serviced 3 times and they promised it would but never got cleaned. We asked for towels as we ran out for our family of 5 and they gave us washcloths, not full size towels. For the price we paid, the room should have been cleaned and we should have been given towels. Normally we stay in AirBnbs but we wanted to treat ourselves to the hotel experience, unfortunately this was a huge disappointment.

Great location. We stayed for 4 nights. We asked for our room to be cleaned / serviced 3 times and they promised it would but never got cleaned. We asked for towels as we ran out for our family of 5 and they gave us washcloths, not full size towels. For the price we paid, the room should have been cleaned and we should have been given towels. Normally we stay in AirBnbs but we wanted to treat ourselves to the hotel experience, unfortunately this was a huge disappointment.

Very clean rooms/Staff was excellent and very friendly/Parking is pricey but safe/ Didn’t attend the bar

Nice clean rooms with great views I will be booking again

The view, location, having a kitchen and living room, the chalk board. The bar with chalks to draw at the bar. The only thing I didn’t like was that the AC did not work at all from the time we checked in til like 7am. The room was hot and had to sleep with the balcony slide door open. We did notify the front desk early of the issue and the response was just give it a while to cool off. It affected my quality of sleep and sleeping with the balcony slide door open allowed all the city noise to come in. I kept waking up during the night to sounds of sirens and traffic.

The view, location, having a kitchen and living room, the chalk board. The bar with chalks to draw at the bar. The only thing I didn’t like was that the AC did not work at all from the time we checked in til like 7am. The room was hot and had to sleep with the balcony slide door open. We did notify the front desk early of the issue and the response was just give it a while to cool off. It affected my quality of sleep and sleeping with the balcony slide door open allowed all the city noise to come in. I kept waking up during the night to sounds of sirens and traffic.

It was clean and well appointed. The entrance was difficult to book car service pick up.

It was clean and well appointed. The entrance was difficult to book car service pick up.

The room i stayed in, was alright but not clean properly. The refrigerator was pretty dirty inside out and the first night we noticed there was bedbugs

The stay was great , I was really expecting to get into the pool but unfortunately it was closed ! The employee said that it was seasonal that they opened the pool !

Exceptional

Bad

Good stay

Exceptional

I chose to do valet parking for $40 a day. It was WORTH IT!! Love love love this hotel and I will definitely be going back. I had a 1 bedroom suite with balcony and it has a full kitchen. The place was beautiful!!

Not a clean room, stains on bedding. Was givin a room with no bed sheets.

Love

I really enjoyed my stay and will be back...

Staff was top notch! The front desk/check in was fantastic. Very helpful and within 2 days they knew our name. Valet was the best we’ve ever experienced in all of our hotel stays.

Staff was top notch! The front desk/check in was fantastic. Very helpful and within 2 days they knew our name. Valet was the best we’ve ever experienced in all of our hotel stays.

such a great stay. the housekeeping staff were on point from the beginning to the end of my stay. the front desk staff was friendly and made me feel very welcomed at the property. will definitely stay here again next time i’m in atlanta.

such a great stay. the housekeeping staff were on point from the beginning to the end of my stay. the front desk staff was friendly and made me feel very welcomed at the property. will definitely stay here again next time i’m in atlanta.

Everything except valet Valet

Didn't eat breakfast Bed covers were not clean

It was very comfortable.

Everything Nothing

The entire place was great and the rooms were very clean and comfortable with no issues whatsoever Having to leave

The valet watced my bags fall onto the floor and stood there and watch

The valet watced my bags fall onto the floor and stood there and watch

It’s beautiful & has such amazing views looking over the city. Very classy It is more expensive then other upscale hotels around the area

Staff wasn’t the nicest but the hotel was great

Staff wasn’t the nicest but the hotel was great

Very nice room I did not like the industrial look. Also one of the elevators was out the entire time so it was a very long way to come up or down. Valet was a pain in the neck as well took forever for you to receive your car.

Very nice room I did not like the industrial look. Also one of the elevators was out the entire time so it was a very long way to come up or down. Valet was a pain in the neck as well took forever for you to receive your car.

I love the home away from feels that it gives you, very sexy and romantic vibes

Everything! Nothing!

Convenient and very polite workers N/A

Rooms aee always clean and staff is always professional.

Rooms aee always clean and staff is always professional.

Great location for everything Atlanta has to offer

Great location for everything Atlanta has to offer

Great hotel- excellent staff

Great hotel- excellent staff

Amazing stay location was perfect for all we where trying to accomplish on this trip!

Amazing stay location was perfect for all we where trying to accomplish on this trip!

Nice rooms, easy access lobby. Front desk staff are nice and professional as well The kitchen staff needs to get it together!

Great

Great

The room was very clean and comfortable. When you walked the hallway

The room was very clean and comfortable. When you walked the hallway

Room was dirty , party across from my room with underage kids and one on top of me with grown adults screaming at top of lungs on top of police sirens! No Bueno worse hotel experience I’ve ever had front desk was very pleasant though

Room was dirty , party across from my room with underage kids and one on top of me with grown adults screaming at top of lungs on top of police sirens! No Bueno worse hotel experience I’ve ever had front desk was very pleasant though

Best place I’ve ever stayed! Safe, clean and the best staff ever!

Best place I’ve ever stayed! Safe, clean and the best staff ever!

Perfect city view

Perfect city view

Location We had to wait almost two hours before room was ready. Front desk staff is very rude and did not communicate at all about reasoning. We missed our birthday dinner reservations because of this. Would not stay again.

Clea well attended too

Clea well attended too

Everything Water isn’t hot enough

Seems like everyone was rushing us to checkout except the desk clerk

Nice in clean Nothing

Everything was great and valet parking put the cherry on top. Even though I didn’t get my requested wash clothes lol Everything still was a 10/10

Everything was great and valet parking put the cherry on top. Even though I didn’t get my requested wash clothes lol Everything still was a 10/10

Quite modern hotel building housing some nice art, great comfortable room Limited food options, Not a good sign, when there is not even tea available for breakfast. Staff generally fair

outstanding staff! They were very attentive!

outstanding staff! They were very attentive!

Stayed here for the chris brown concert and Georgia tech stadium. Great location. 20min walk. Staff were nice. And great location.

Stayed here for the chris brown concert and Georgia tech stadium. Great location. 20min walk. Staff were nice. And great location.

I loved everything about this hotel the experience was everything the customer service was excellent I will be going back

I loved everything about this hotel the experience was everything the customer service was excellent I will be going back

Great facility amazing staff!!! So friendly and welcoming. Will be back!!!

Great facility amazing staff!!! So friendly and welcoming. Will be back!!!

This is a beautiful property. The restaurant had amazing food! The bar had a lot of drink options. Now to talk about the room- WOW, just WOW! We had a 2 bedroom suite and it was absolutely beautiful. Gorgeous view, and had everything you would need. We had 6 adults and a baby and this room was perfect for our Atlanta visit.

This is a beautiful property. The restaurant had amazing food! The bar had a lot of drink options. Now to talk about the room- WOW, just WOW! We had a 2 bedroom suite and it was absolutely beautiful. Gorgeous view, and had everything you would need. We had 6 adults and a baby and this room was perfect for our Atlanta visit.

Decent property. Close to the Aquarium. Lots of space in suite but could be utilized better. Some street noise. Friendly professional staff but stingy with towels for some reason. Some websites suggest there is a self-parking option but appeared to be entirely valet. Overall recommended.

Decent property. Close to the Aquarium. Lots of space in suite but could be utilized better. Some street noise. Friendly professional staff but stingy with towels for some reason. Some websites suggest there is a self-parking option but appeared to be entirely valet. Overall recommended.

Rooms were spacious, updated and comfortable. Staff were very helpful, friendly and accommodating. Property within walking distance to aquarium, park and Mercedes stadium. I would return!

Rooms were spacious, updated and comfortable. Staff were very helpful, friendly and accommodating. Property within walking distance to aquarium, park and Mercedes stadium. I would return!

It's locations

It's locations

The valet attendant was friendly and so helpful! We checked in with Marc and he was fabulous! We enjoyed some college football banter about our favorite teams! We was very helpful and treated us so great as we were there celebrating our birthdays! We checked out this morning and the lady who assisted us was fantastic as well! Didn’t get her name but I do remember her name tag said manager! We had a great stay!!

The valet attendant was friendly and so helpful! We checked in with Marc and he was fabulous! We enjoyed some college football banter about our favorite teams! We was very helpful and treated us so great as we were there celebrating our birthdays! We checked out this morning and the lady who assisted us was fantastic as well! Didn’t get her name but I do remember her name tag said manager! We had a great stay!!

Great accommodations, excellent location, with easy access to surrounding entertainment.

Great accommodations, excellent location, with easy access to surrounding entertainment.

It was a 10/10 stay from the moment we pulled up to valet from the time we checked out. The lady at the front desk was so sweet when we checked in and the food at the restaurant there was AMAZING. The room was so spacious, very clean and amazing view

It was a 10/10 stay from the moment we pulled up to valet from the time we checked out. The lady at the front desk was so sweet when we checked in and the food at the restaurant there was AMAZING. The room was so spacious, very clean and amazing view

Very responsive staff .. my son has a lot of allergies and the chef at the restaurant personally took care of his meal… The twelve collection staff was amazing… professional… beautiful rooms … spacious the kitchen was 10/10 … Family of 7

Very responsive staff .. my son has a lot of allergies and the chef at the restaurant personally took care of his meal… The twelve collection staff was amazing… professional… beautiful rooms … spacious the kitchen was 10/10 … Family of 7

Overall the stay was good. Room was everything you could’ve hoped for. Most things worked out except for a couple. The room itself beautiful Spacious, lots of cool stuff as a bonus. But first thing I saw was that the ice maker did not work. It would dispense one or 2 thing of ice and that’s it. After the first night. I noticed after we left around 10 and came back around 1. That house keeping had not come. That’s when I realized I had to click the button to have them come in. So I went to click it and it didn’t work because it was smashed in. Again didn’t see it to be a problem. I had an appointment at 3 and while there after the front agent La’marcus (who did an absolutely amazing job because I didn’t not know that I could not use tap so while my card wasn’t working he took his time and never treated me lesser) told me he connected my account to the room (so I can use the app for request and other features) it was not connected. Again I didn’t see it as a problem. I called the hotel around 3:30 and let the agent know about the button and if she could have them come and clean as soon as possible. I also asked if there was a way for her to attach my rewards number to the room (due to me knowing that it’s possible from other trips) she said I’d have to wait until I come back in. I got back to my room around 5:50/6pm and it was exactly the same. They came at 7:30 when I was sleep and asked if they can I told them in a half hour. When I came back at 1 the room still wasn’t clean

Overall the stay was good. Room was everything you could’ve hoped for. Most things worked out except for a couple. The room itself beautiful Spacious, lots of cool stuff as a bonus. But first thing I saw was that the ice maker did not work. It would dispense one or 2 thing of ice and that’s it. After the first night. I noticed after we left around 10 and came back around 1. That house keeping had not come. That’s when I realized I had to click the button to have them come in. So I went to click it and it didn’t work because it was smashed in. Again didn’t see it to be a problem. I had an appointment at 3 and while there after the front agent La’marcus (who did an absolutely amazing job because I didn’t not know that I could not use tap so while my card wasn’t working he took his time and never treated me lesser) told me he connected my account to the room (so I can use the app for request and other features) it was not connected. Again I didn’t see it as a problem. I called the hotel around 3:30 and let the agent know about the button and if she could have them come and clean as soon as possible. I also asked if there was a way for her to attach my rewards number to the room (due to me knowing that it’s possible from other trips) she said I’d have to wait until I come back in. I got back to my room around 5:50/6pm and it was exactly the same. They came at 7:30 when I was sleep and asked if they can I told them in a half hour. When I came back at 1 the room still wasn’t clean

Very clean! stayed for 4 days and all good vibes .. and the staff are very kind .. Marc checked me in and he was so welcoming and kind! thank you to all the staff. definitely will be booking next time im in ATL

Very clean! stayed for 4 days and all good vibes .. and the staff are very kind .. Marc checked me in and he was so welcoming and kind! thank you to all the staff. definitely will be booking next time im in ATL

Room was spacious but lightning was not working and room condition was so old. Room has balcony but does not have chair or anything to sit on. Most unfortunate experience was smell. hallway and room smells so bad and made me feel sick. It was not like as it showed in the photo. Reception and valet parking person were lovely though.

Room was spacious but lightning was not working and room condition was so old. Room has balcony but does not have chair or anything to sit on. Most unfortunate experience was smell. hallway and room smells so bad and made me feel sick. It was not like as it showed in the photo. Reception and valet parking person were lovely though.

This place was amazing will definitely go back

This place was amazing will definitely go back

children aged 13 and 5, and my mother) recently stayed at Twelve Downtown, Autograph Collection, from July 25 to July 27, 2025, in Room 1010. Unfortunately, our experience fell significantly below the standards expected of a Marriott Autograph Collection property, and I feel compelled to bring several issues to your attention for review and resolution. 1. Unexpected Valet-Only Parking Charges Upon arrival, we discovered that the only viable parking option was a mandatory valet at $40 per night—something that was not disclosed prior to arrival. We were told street parking was available but would run $45 nightly due to meter regulations. This lack of transparency set the tone for the rest of the stay. 2. Unstocked Room & Poor Guest Service After entering the room, I personally sprayed and wiped down surfaces with Lysol. The bathroom had no towels or washcloths, and it took over 15 minutes for staff to deliver them after I called down. That evening, we discovered the room also lacked basic toiletries like soap. We called again and were told someone would bring it up. When the staff member arrived, he insisted on entering the room to physically “swap” the soap—despite the fact that my 13-year-old daughter was already in the shower. I informed him of this, yet he continued to insist. While this could have been a policy issue, the tone came off as distrustful and uncomfortable. Eventually, he

children aged 13 and 5, and my mother) recently stayed at Twelve Downtown, Autograph Collection, from July 25 to July 27, 2025, in Room 1010. Unfortunately, our experience fell significantly below the standards expected of a Marriott Autograph Collection property, and I feel compelled to bring several issues to your attention for review and resolution. 1. Unexpected Valet-Only Parking Charges Upon arrival, we discovered that the only viable parking option was a mandatory valet at $40 per night—something that was not disclosed prior to arrival. We were told street parking was available but would run $45 nightly due to meter regulations. This lack of transparency set the tone for the rest of the stay. 2. Unstocked Room & Poor Guest Service After entering the room, I personally sprayed and wiped down surfaces with Lysol. The bathroom had no towels or washcloths, and it took over 15 minutes for staff to deliver them after I called down. That evening, we discovered the room also lacked basic toiletries like soap. We called again and were told someone would bring it up. When the staff member arrived, he insisted on entering the room to physically “swap” the soap—despite the fact that my 13-year-old daughter was already in the shower. I informed him of this, yet he continued to insist. While this could have been a policy issue, the tone came off as distrustful and uncomfortable. Eventually, he

Our AC was broken. We were offered another room, which we turned down for the night as it was already very late and we had a long dat of travel behind us. The next day, maintenance was supposed to work on it the next day. Upon entering our room, it was 72 degrees, however, the AC broke again that same night and we had to sleep again in a hot room. At one point the temp was 80 degrees.The hotel offered us 10,000 Bonvoy miles, however, I do not feel that makes up for the discomfort during our stay at a pretty expensive hotel

Our AC was broken. We were offered another room, which we turned down for the night as it was already very late and we had a long dat of travel behind us. The next day, maintenance was supposed to work on it the next day. Upon entering our room, it was 72 degrees, however, the AC broke again that same night and we had to sleep again in a hot room. At one point the temp was 80 degrees.The hotel offered us 10,000 Bonvoy miles, however, I do not feel that makes up for the discomfort during our stay at a pretty expensive hotel

Great hotel!

Great hotel!

My stay was amazing. The gentleman at the front desk was very welcoming and fast with the check in process. The valet attendant. Was super nice and sweet! I ate at their restaurant and the chef was sweet he checked up on me, the waitress she was so sweet and polite. I wish I have gotten everyone name. But a great experience all 10 across the board from ME!

My stay was amazing. The gentleman at the front desk was very welcoming and fast with the check in process. The valet attendant. Was super nice and sweet! I ate at their restaurant and the chef was sweet he checked up on me, the waitress she was so sweet and polite. I wish I have gotten everyone name. But a great experience all 10 across the board from ME!

I LOVED everything about the property

I LOVED everything about the property

Well located, friendly staff, they let us do the check in earlier

Well located, friendly staff, they let us do the check in earlier

Convenient place to stay while I was visiting Atlanta from my daughters graduation

Convenient place to stay while I was visiting Atlanta from my daughters graduation

excellent room. a bit poor they don’t restock water though unless you are a certain level of marriott rewards. lovely pool. only 4 foot deep thought

excellent room. a bit poor they don’t restock water though unless you are a certain level of marriott rewards. lovely pool. only 4 foot deep thought

When I booked the hotel, it seemed amazing and when we arrived at the hotel, I was like huh I needed help with my luggage, but the Bellman wasn’t there, but that was OK. There was a cart from the minute. We walked in the staff went above and beyond to take care of everything we needed, including fixing my air conditioner in my room within an hour of me being there. The food was great. The rooms are beautiful. The staff was great. The bartender makes an amazing cocktail and I can’t wait to come back with my daughter and my other girls A+ plus.

When I booked the hotel, it seemed amazing and when we arrived at the hotel, I was like huh I needed help with my luggage, but the Bellman wasn’t there, but that was OK. There was a cart from the minute. We walked in the staff went above and beyond to take care of everything we needed, including fixing my air conditioner in my room within an hour of me being there. The food was great. The rooms are beautiful. The staff was great. The bartender makes an amazing cocktail and I can’t wait to come back with my daughter and my other girls A+ plus.

Will definitely be back

Will definitely be back

We enjoyed our room and the rooftop pool. The windows were great and looked out over downtown and we had a balcony. Everything was clean.

We enjoyed our room and the rooftop pool. The windows were great and looked out over downtown and we had a balcony. Everything was clean.

Great stay!

Great stay!

Great stay good genuine people

Great stay good genuine people

We absolutely loved our stay at Twelve downtown! The front desk staff was courteous and kind, the room was clean and spacious! The balcony views were fantastic! We look forward to staying here again.

We absolutely loved our stay at Twelve downtown! The front desk staff was courteous and kind, the room was clean and spacious! The balcony views were fantastic! We look forward to staying here again.

Great place to stay and kitchen allows my lady to cook something special for us. 👌

Great place to stay and kitchen allows my lady to cook something special for us. 👌

Start to finish *5 Stars

Start to finish *5 Stars

Perfect

Perfect

Front desk was very helpful and I felt very safe.

Front desk was very helpful and I felt very safe.

Nice

Nice

Very nice place to stay

Very nice place to stay

Room very nice and clean

Room very nice and clean

overall, the room was really nice. However, the sofa was broke and the pullout bed within that sofa was disgusting.

overall, the room was really nice. However, the sofa was broke and the pullout bed within that sofa was disgusting.

Nice hotel and staff were very nice and helpful.

Nice hotel and staff were very nice and helpful.

My stay was great room was nice clean with a balcony and city view only thing I didn’t like was that the pool area was closed

My stay was great room was nice clean with a balcony and city view only thing I didn’t like was that the pool area was closed

We would not stay here again. Mattress, pillows and sheets were exceptionally comfortable.

We would not stay here again. Mattress, pillows and sheets were exceptionally comfortable.

Beautiful property with all of the amenities of home. Super friendly and accommodating staff.

Beautiful property with all of the amenities of home. Super friendly and accommodating staff.

The front desk was amazing . Great stay

The front desk was amazing . Great stay

Great place! Hall smelled like weed

Great place! Hall smelled like weed

Very friendly staff. Excellent room

Very friendly staff. Excellent room

We love this property. This is our favorite place to stay down town.

We love this property. This is our favorite place to stay down town.

Loved it

Loved it

I think they owe me another nights stay for the embarrassment at check in..it was clearly the front lady fault as to why my card wasn’t taken the payment.. . Cause the MOD clearly said it out of her mouth it wasnt nothing she(meaning me) do it was on our end. Especially when I knows I had money!.,she ran my card 3times and had me calling my bank cause I thought something was wrong with my card.

I think they owe me another nights stay for the embarrassment at check in..it was clearly the front lady fault as to why my card wasn’t taken the payment.. . Cause the MOD clearly said it out of her mouth it wasnt nothing she(meaning me) do it was on our end. Especially when I knows I had money!.,she ran my card 3times and had me calling my bank cause I thought something was wrong with my card.

The valet was fine, but there was a disconnect between using the text to call for your car. The car was never ready and we still had to show our ticket suggesting the text in advance method was pointless. The staff did come into our room without knocking first to drop off water. Felt like a courtesy knock should be the standard during an active reservation. All minor things noted, overall this hotel is beautiful and we will return!

The valet was fine, but there was a disconnect between using the text to call for your car. The car was never ready and we still had to show our ticket suggesting the text in advance method was pointless. The staff did come into our room without knocking first to drop off water. Felt like a courtesy knock should be the standard during an active reservation. All minor things noted, overall this hotel is beautiful and we will return!

The room was very nice. but the air circulation is bad. We visited in December; the room was very cold. I called to have staff to check it out, but it didn't help.

The room was very nice. but the air circulation is bad. We visited in December; the room was very cold. I called to have staff to check it out, but it didn't help.

It was a lovely stay from the time we arrived from the time we left. Staff was extremely pleasant and the valet couldn’t have made it any easier to access our car when needing additional items. Everyone kindly greeted us and accommodated us as best they could. And the location was perfect!

It was a lovely stay from the time we arrived from the time we left. Staff was extremely pleasant and the valet couldn’t have made it any easier to access our car when needing additional items. Everyone kindly greeted us and accommodated us as best they could. And the location was perfect!

Nice area

Nice area

Experience was amazing. Staff was friendly. I felt safe during my stay with Deliveries for Door dash seemingly accessible. A lot of homeless in the area, my phone in my room wasn't working advise the front desk but nothing was done. Would stay again.

Experience was amazing. Staff was friendly. I felt safe during my stay with Deliveries for Door dash seemingly accessible. A lot of homeless in the area, my phone in my room wasn't working advise the front desk but nothing was done. Would stay again.

Shay gave me a warm and professional welcome, making my stay at Twelve Autograph Atlanta even better. The hotel was spotless, with beautiful views, and the staff, from the restaurant to housekeeping, was incredibly hospitable. Great food, excellent service—I’ll definitely return!

Shay gave me a warm and professional welcome, making my stay at Twelve Autograph Atlanta even better. The hotel was spotless, with beautiful views, and the staff, from the restaurant to housekeeping, was incredibly hospitable. Great food, excellent service—I’ll definitely return!

Upscale hotel located downtown. Has a bar inside located just beyond the entrance. Room had a walk out balcony. Breakfast was not included with the stay. The shower was small. Robe was not included.

Upscale hotel located downtown. Has a bar inside located just beyond the entrance. Room had a walk out balcony. Breakfast was not included with the stay. The shower was small. Robe was not included.

We enjoyed our stay. Such a beautiful property. I was not aware that valet was required for parking which was $40 per night.

We enjoyed our stay. Such a beautiful property. I was not aware that valet was required for parking which was $40 per night.

I love staying at this hotel. I’ve stayed here on a couple occasions. It’s definitely 1 of my top 3 favorites to stay at when I’m visiting.

I love staying at this hotel. I’ve stayed here on a couple occasions. It’s definitely 1 of my top 3 favorites to stay at when I’m visiting.

I hope to come back and visit Atlanta at Twelve (not during a snow storm).

I hope to come back and visit Atlanta at Twelve (not during a snow storm).

That was in excellent night for me and my family

That was in excellent night for me and my family

Love the Twelve and I will be back

Love the Twelve and I will be back

Very nice people and great room

Very nice people and great room

I was charged $80.00 for valet parking for 1 vehicle for 1 night which should have been $40.00. The overall stay was great

I was charged $80.00 for valet parking for 1 vehicle for 1 night which should have been $40.00. The overall stay was great

They will falsely charge you for smoking for $250. I don't smoke. This is criminal the way I've been charged

They will falsely charge you for smoking for $250. I don't smoke. This is criminal the way I've been charged

Additionally, there was a faint odor in the hallways that resembled skunk, likely from people smoking near or in the building. Parking was also quite confusing. I was told to park in the back but then informed it was valet-only, which left me unsure of the process. While the location proximity was excellent, I don’t feel it justified the price.

Additionally, there was a faint odor in the hallways that resembled skunk, likely from people smoking near or in the building. Parking was also quite confusing. I was told to park in the back but then informed it was valet-only, which left me unsure of the process. While the location proximity was excellent, I don’t feel it justified the price.

Love staying here every time. Staff is amazing.

Love staying here every time. Staff is amazing.

The property was great and the view was amazing! I will definitely be back.

The property was great and the view was amazing! I will definitely be back.

The room wasn’t as described in pictures. The hotel staff was rude. When asked to be moved to another room they would not accommodate. When asked to speak to management they were never available.

The room wasn’t as described in pictures. The hotel staff was rude. When asked to be moved to another room they would not accommodate. When asked to speak to management they were never available.

Friendly staff

Room could have been cleaner

The employees and valet were great! I booked a wheelchair accessible room or what I thought was and it was absolutely not wheelchair accessible. The balconey and shower borh had steps into/out of them. We made it work. Overall very nice place, would stay there again. No vending machines available either.

Room was clean, staff was amazing!! every one of them from valet, front desk, security and restaurant, they were all helpful / friendly and generally cared. Don't find that to often. Only real negative was the personal that hangs out around the outside, which unfortunately cannot be controlled.

Liz at the front desk is top notch and helped me through alot of booking issues caused by Expedia

Clean and spacious rooms friendly and helpful staff

Amazing service, luxurious accommodations!

Overall the hotel was very nice only complaint is we went without AC for two days we were on the top floor they wanted to move us lower which was terrible because we were already at the top then was told engineer man would come look at the AC unit and nothing was done because we returned to the room and AC was still not working so we had to suffer the second night. But minus the AC not working great views great room very clean host was wonderful

The workout room and pool were nice.

Great place

However at the time of checkout, I noticed some extra charges from the hotel and I asked about it at the front desk and the manager said the extra charge was supposed to drop. But is been a week now and the money is still not coming back to my account. I've called several times but it seems almost impossible to someone to pick up the phone at the front desk. When somebody finally picks up, they say they will look in to it and call back, but they never do . 260 dollars of extra charges without any explanation is unacceptable by the way I had a receipt summary explaining just a 40 dollars charges for the valet parking but not for the 260 dollars .

Everything was great from valet to the bartender

The Twelve was unique and the staff was completely professional and accommodating. Whenever my plans include Atlanta, without hesitations, I will stay here.

Beautiful room with view. Nice bar/lounge to relax. Pool area was very nice! Room was spacious and valet parking was reasonable.

My stay was pleasant. That staff is very friendly and will meet your every needs. If there's a problem, they will do everything they can to resolve it. Thanks again for having me. Will return again.

My go to hotel EVERYTIME I’m in Atlanta

We had a wonderful stay. Location was perfect

I was in town for a birthday gathering. I surprised my best friend by decorating her room before she arrived. The room was beautiful and spacious. The balcony and bedroom was nice with a city view. The bathrooms are Gorgeous. I would Definitely stay again.

Nice

Great Atlanta Staycation!

Very terrible I reserved a room & drove 7 hours , was very tired me and my family & they told me that hotel room was sold

Outstanding property

Only complaint I had was that I had to a bath in cold water. For some reason the water wouldn’t get hot

I absolutely love it

There was literally a mouse in our room. Shower was not clean—full of mildew and hair. Sink didn’t turn work in the bathroom—literally turned it on and no water came out. Overhead light was broken and strobing. Team was apathetic and not interested in resolving issues for me or for other guest who were struggling. Poor check in, check out, grossly understaffed. Would never stay here again. The worst Marriott I’ve ever been to.

They allowed security to run the hotel. I was violated and still not one manager has reached out!

Very clean and neat staff was very helpful and polite

The staff could not have been more accommodating and sweet

Everything was good

Amazing staff.

The photos didn’t represent what we had as a room. The photos make the hotel feel warm and inviting yet the unpainted raw concrete walls and ceilings made it feel the opposite. The king bed had a dip in the center that my wife and I kept rolling into. Neither one of us got any sleep and the pillows were too firm and full in size for either of us. We were glad it was only 1 night. Staff was great. Easy valet service ( no self parking available).

The room was phenomenal!! Plenty of space amazing view. Just wish tgry had an indoor pool

Great for a staycation