Sonesta Atlanta Northwest Galleria - Marietta

We also had to drive 4 hours back home at 12am. If they knew the air was out, that should have been communicated when we got there to check in. They acted oblivious to it until after the second room and 6 hours later.

The air conditioning didn’t work

The only negative experience we had was the A/C in the building went out. They did actively have maintenance there. But very inconvenient.

Staff didn’t seem very friendly to accommodate us.

Didn't eat

The room was clean and comfortable. That's the only positive thing to say about this hotel. The staff was rude. I dealt with three different people. Be aware that if you use the shuttle service, it might not leave when you think it will. We signed up for the 5:45pm time slot for the shuttle to take us to Truist Park. 45 minutes later, still no shuttle. Another family gave up and ordered a ride share and was nice enough to let us tag along. Then, after the ballgame, we waited for over an hour for the shuttle to show back up. Several other hotel shuttles had come and gone multiple times.

Very clean and nice staff was nice Clean

Location Needs MAJOR updating. The 2nd night there our toilet wouldn’t flush. We called them to come fix it. An hour later we were still waiting. Housekeeping came and tried to plunge it but that didn’t help. Water was coming out from under the toilet. They were supposed to fix while we were out that day. Came back to room several hours later. All cleaned up. Assumed it was fixed but was not. I called them again. They ended up changing our rooms. Water pressure in shower was horrible. Bathroom was very small. Had construction going on inside but didn’t notify customers in advance in case they didn’t want to stay while construction going on.

Really nice and clean.. favorite lil spot

The hotel was very nice and clean. Breakfast was amazing and sever was very nice and helpful, Yulimar was very attentive as well. Will be returning soon

Exceptional

The restaurant food was excellent. Restaurant staff could be more attentive and organized.

All around great experience

Staff was terribly slow checking us in.We've stayed here before and it was like nite and day.They gave us a room on the 2nd floor as far from the elevator as you could get.They were doing some kind of maintenance in the hallways so that was a delight to walk thru.Im pretty sure we were stuck there as payback for mentioning how slow the check-in process was.$18/day parking fee in an outdoor lot was a rip off.I wont be returning.

Nice hotel

The front desk staff were very pleasant and helpful. The hotel was outdated, but clean. Our room had very poor lighting and the sink would not drain. We used the shuttle service to Truist Park- we were excited for the convenience but the driver had a bad attitude. On the ride home he allowed way too many people to board and my husband had a stranger sitting on top of him. It was an uncomfortable ending to the night. Probably wouldn’t stay here again unless it was all that was available.

Cuarto limpio, cama cómoda, agua caliente, baño en buenas condiciones.

It’s ok but needs renovation couldn’t use the gym because it was under maintence the bathroom door in my room wouldn’t close some of the area around the door frames are chipped and they had a flood recently so there were fans in the hallways on the floor we stayed on and down stairs near the bar and lobby to dry the carpets. Front desk staff was helpful but hotel just needs better up keep it looks old

Superb

Very good

It was good

Weather was ok, but I was very happy about service cleanness in our room, personal very corteges, will not hesitate to rent again

Excellent stay. Shuttle to Cobb Galleria. Great breakfast. Highly recommend.

Clean rooms and convenient

Property had major leaks and lost hot water with AC during part of the stay. The room had mildew smell, gym was unavailable due to water damage with overall poor condition. I have never left any negative reviews but felt necessary to share.

Really enjoyed the gym. Location was very convenient to Braves stadium and Roxy theater

comfortable bed pool closed at 1015pm which was a bummer... ice machine didnt work but otherwise great!

good

The shuttle to Chastain Park concert was excellent!

We loved our stay in Atlanta! Sonesta and their staff were so friendly and helpful. We loved having the shuttle take us to Truist Park for the games. Fred was our driver and he was absolutely amazing! We loved having him drive us back and forth! Fred is the best!!

Should advertise also that you need to pay 20$ for parking and 25$ for breakfast.

I loved the overall look, very rich and calm, the citus water was very refreshing and if smelled amazing in there. On the lobby and halls. My room was very spacious I appreciated the shower and toilet separation. Very comfortable bed and a petty good city view. The staff was very nice and accommodating. The pool area was pretty cool, indoor and outdoor access, and the water was so warm and easy to get into. Also a few decent food options available for any hour of the day. The only thing I disliked was the paid parking in the lot.

Charged over $30 a day for parking and had to pay for breakfast. Neither of those were mentioned when I booked this hotel. I wouldn’t have stayed if I knew you had to pay that much for parking and that breakfast wasn’t included!

No hot water--none, zero--for the last day I was there. Staff was completely unsympathetic, so-what, called maintenance attitude. They suck. Breakfast bar outlandishly overpriced. Old fruit. Nothing more than a continental breakfast for $26. Nothing cooked to order. Oh, but the coffee is free. Pool was dirty. Sparse equipment in the "gym". $38 a day to park in the freaking parking lot. Total disappointment.

Way overpriced, staff was unprofessional, horrible experience

There was no wifi our entire trip and parking is expensive

Everything was wonderful. Great experience for all.

Please give your staff a raise

The hotel is nice. The king room was nice and very spacious. However I did not know you had to pay for parking. Had I known, that would have been a deal breaker for me. The rate was a little more than I normally pay.

Y’all have the best team there they need to get all get a raise

You have the best team there

The staff was nice and it was easy to find the property. The sinks didn’t drain properly and under the bed was dirty.

The staff was nice and it was easy to find the property. The sinks didn’t drain properly and under the bed was dirty.

A/C worked great. Fred did a great job shuttling us to and from Truist Park. No issues with the hotel , except the beds were pretty small and one was pretty much against the wall.

Can’t believe you have to pay $20 a night to park but other than that the place was great

Ok

Exactamente buen lugar

Very good

Gym did not have a bench press or enough space for stretching. Breakfast was far to expensive

Room was clean, everything was great.

Friendly staff, nice bar.

Everything was fine until we were informed that there’s $22 to eat breakfast. I’m pretty sure it says that it’s a complementary breakfast for this location.

The hotel it's self was very clean with no weird smells.

The value we received for our large suite was amazing. Outside of building was deceiving-inside was so nice!! Quick access to Truist Park which was our reason to stay. I wasn’t aware there would be a parking fee until check-in.

The value we received for our large suite was amazing. Outside of building was deceiving-inside was so nice!! Quick access to Truist Park which was our reason to stay. I wasn’t aware there would be a parking fee until check-in.

I loved how neat & clean the hotel was.

I loved how neat & clean the hotel was.

Very nice place, conveniently located next to a grocer. Great pool.

Didn’t give my deposit back Didn’t give my deposit back

Passable

Passable

The internet didn’t work the entire time and the tv was in and out!! It was a big inconvenience with small children and I had work to do. Instead of fixing anything they gave me a customer service number. They also tried to blame it on a flood.

Rooms was clean, comfortable. It is a little loud from the interstate as we had a room on the interstate side of the hotel. Also i had already purchase the room when I was informed its 30 a night to park at the hotel. A little strange since its kind of away from Truist Park, but overall nice hotel.

Bad

Good

Clean and convenient. N/A

Clean and convenient. N/A

The whole staff was very friendly, considerate and helpful! When I first got there, my room was next to a loud, barking dog. They immidiately gave me another room righ away. Also, they have a shuttle service within a 5 mile radius which I was able to take advantage of. The gentleman who drove the van was super kind and helpful.

Exceptional

Very good

Pleasant

Clean, location Noisy fan for ac. Parking separate from hotel bill. No WiFi.

Clean, location Noisy fan for ac. Parking separate from hotel bill. No WiFi.

I love it. It was so quiet. I had a mommy weekend to myself

The room was nice smd front desk staff was welcoming .

Nice visit

Friendly staff, and the room was nice and clean! Braves fans, this is a good choice for proximity to a game but NOT walking distance.

Break feast was delicious Constantly changed the food daily so the change of food was refreshing. Staff was amazing as well

Nice location; modern, quiet and clean. The breakfast buffet was outstanding. The attendant was friendly, helpful and attentive. Nothing. Everything was OK.

Clean room noce amenities nice staff quiet

Delightful stay. Every staff member was helpful and so polite. The area seemed very safe and convenient to everything we wanted to do in Atlanta.

Fine

The location, The hotel offers free shuttle to and from the Braves game, which is great. I felt safe at the property and the bed felt amazing. My room was okay. It had old furniture and the walls were damaged. The bed was very comfortable. Also the breakfast was $21.00 per person. I didn’t partake in that, I knew breakfast wasn’t free, didn’t know parking was 18.00 per night, there’s ample parking space.

Coffee was great; beds were very comfortable

Breakfast was an extra fee so we went to the Waffle House across the parking lot. Best Waffle House. Great service. Don’t rely on the shuttle to Truist park. We were already a little late for the Braves game. The shuttle had to drop off passengers at Chastain park first so after sitting around concert traffic, we didn’t get there until the 6th inning. After the game, we stood out at the pick up location for about 30 min after requesting a shuttle. We ended up getting an uber back to the hotel, paid $30. Good hotel, a little dated. Great location. Just park at the ballpark.

Positive: they have a convenient shuttle to Truist field Negative: it should drop you off and pick you up at the rideshare stop instead of at the corner where they did.

The staff was excellent and kind. The boiler went out so, we had no hot water for almost 30 hours meaning, no shower...I had to meet family and conduct business...not a great feeling. The staff handled the situation flawlessly. My husband and I had a great time otherwise. The Chattahoochee had great food as well as service.

The room was large but dark. Parking seemed expensive to self-park in the large open lot.

I very much enjoyed my birthday weekend here at Sonesta! Lovely staff, beautiful property, and a very gracious gift from the hotel! The only issue I had over my birthday weekend was the waitress Imani from the Chattahoochee Grille who was hostile after over charging me but everything turned out perfect! Thank you to those who made this a wonderful weekend for me!

We personally did not enjoy our stay here . When we checked in , the hot water was not working and we didn’t have access to it for over 12+ hours with no accommodations. Also our room was not clean and housekeeping never showed up to clean or replenish anything even after we asked. Staff was nice overall but even cleanliness was an issue as there were things spilled in the elevator and left there overnight and random clothing items on the floor in the elevators all night. Also a trash bag was left by our door all night and started to smell.

It would’ve been nice to let me know there was no hot water. I was told I would receive a full refund so I booked a room at a different hotel. I would’ve given it a try at a later day but T at the front desk ruined that. Poor customer service

Extremely underwhelming. Dirty sheets, smelly rooms and broken AC. Had to change rooms due to odor and heat. Second room was dirty and still hot.

rooms were a great price for the property

Parking = $18/nightly Server was inexperienced and rude. No manager on duty in the evening. Clean and tidy throughout the hotel. Room was clean and bed comfortable.

Everything was good I’ll see you all again soon

Very clean, amazing staff!

The room we stayed in the shower ride was broke

Pet friendly, & the lobby was nice. Rooms were dated & water was not hot really.

The hotel rooms are dated and the plumbing is awful! The toilet continually runs and the shower pressure was non existent. Please update your hotel! The staff were really nice and helpful! I hate I had to pay for parking though!

Location, Cleanliness, Staff 1. The toilets were small and had issues flushing. 2. You could hear the traffic inside my room. 3. Having to pay for parking and you're staying there is crazy.

The pool was extremely hot

Nice location

Nice Stay

Perfect location for our plans while in the Area.

This hotel is very old and need a major renovation. The pictures online is not what the rooms actually look like. The room smell like smoke and sour. The bed had a major sunken area. The house keeper didn’t do a good job with cleaning. The staff at breakfast was very rude and tried to charge me for breakfast even when I prepaid for breakfast when I book the room. The stack of plates were dirty . I found hair on a plate, when I picked up another plate, that plate was dirty as well. I reported to the staff and I requested for plastic. I will never stay there ever!!! And breakfast was definitely as waste of my money.

The overall hotel was good. The location was fine as we were going to Truist Park. The shuttle worked well and made our trip to game nice. Our toilet didn’t work well. I didn’t report it as I only stayed for one night.

Friendly staff, very clean rooms and beds were perfect. Will def stay again.

Very nice

It wasn’t including

It was completely comfortable and friendly

Beautiful area! Great hotel with great amenities and lots of shopping and dining in walking and close driving distance. Just off the highway, easy to get to. My only recommendation would be to lower the cost of parking and make payment easier, ie, adding it to the room, paying at reception, rather than with QR codes that have to constantly be filled in and was inflexible with changing times. Also, the laundry was expensive to use and inconvenient as you have to use quarters only. Otherwise, we loved it!

Rooms are pretty outdated. AC didn’t work very well. It wasn’t bad but not worth the price.

The parking fee is a rip off,I’ll never come back.

Amazing staff felt like we were at home and taken care of

Highly recommend!!!

Everything was perfect. I will stay here every time I come back to ATL

The place was great, and the staff was fantastic…

location was very good. Staff great. extra charges for parking!? (should be included w/ room) a/c didn't work.

All bases were covered! Rooms were clean! Staff was efficient, professional, and extremely polite!

Clean room and friendly stuff

Everything

The only thing I didn't like is the room that I reserved online was sold out when I got there... Other than that everything was perfect.

Very impressed with my stay and the value of this property.

Excellent place for vacation or just to stay a weekend

Everything was great except the ac didn't really work well.

The ice machine did not work on my floor. Also, the air-conditioning did not seem to work in my room.

After a nightmare booking at another hotel this hotel was a breath of fresh air. Staff were kind and welcoming, the common areas and rooms were clean! Great amenities. We’ve already booked again for a stay in May!!

Great , clean rooms

Paying for parking and breakfast that wasn’t worth the price

They were out of almost everything on the menu in the restaurant.

This hotels rooms are dated, and some of the sofa beds are dirty. We had to move room 3 times as we learned that you can not switch between heat and AC unless an engineer comes to the room to manually shift the system through the bathroom ceiling.

The heated pool was nice, the size of the room was nice. Having to pay $18/ night for parking, and walking out to my car surrounded by beer bottles, broken glass and trash and seeing 2 people having sex in a car…. What did I pay $18 for??? Thought that was for a clean safe parking lot..

Heater was broken, shower was broken, water sprayed everywhere, bath tub stopped up, no hot water, one set of towels. Called the desk for assistance, i was told go text the number and no one responded.

Nope

wifi was a little spotty, but honestly everything else made up for it. the place was beautiful and my view was amazing from my room. it was definitely one of my favorite parts of the stay. i wish i could have stayed an extra day, but i was only there for a concert. it was super affordable too, which made me even happier with my stay. i would definitely come back, especially so i can try the restaurant next time! this was the first hotel ever in my life that i had to pay for parking, but it was not too expensive. ❤︎⁠

Unprofessional and bad attitude staff. Dated rooms, don’t answer the phones, leave the front desk unmanned for hours.

The heat or air didn’t work properly.

The ice worker was not working . You had to pay for the parking some that should said up front .

Exceptional Deposit

Nothing

It dosent mention nothing about paying for parking which is ridiculous.I’ve never paid for parking at a hotel and it was still barely any parking available when you only have one way in at night.Also $21 per person for breakfast?!? Be FORREAL! Gladly there was a Waffle House next door .

Clean

Great

The welcome was warm. The whole stay was amazing

Very nice very clean.

Hotel staff was very professional and our room was exceptionally clean.

The front desk clerk when we checked in was nice but the clerk after we checked out was very rude and didn’t speak

It was ok at best, my room did not look like what I booked because when we got there they didn’t reserve the room I booked in advance and the bathroom was not that clean.

The Hotel itself is nice and staff friendly. We booked based upon price advertised on Hotels.com however the price advertised did not include an additional parking of $17 per night.

Place was clean and staff was nce

We enjoyed the very warm pool. Beds were comfortable and the room was clean. The staff were so friendly. The room showed a little wear and tear but nothing too serious.

Yes

Clean room, attentive staff

The staff (Taylor) was very helpful. I will return!!!

The stay was good.

The hot tub was magnificent. From 3.5-8ft and it was all heated. The pool area was clean. Didn’t get the chance to use the gym but it had a good variety of machines and was also clean. Loved my room with one king bed. Nothing was unkept or not working. Also the lady at the front desk was lovely, wish I caught her name. Would 100% stay here again. Thank you!! <3

Clean

Clean

Staff

Staff

Very fair price for a great room.

Very fair price for a great room.

Great

Great

The room was ver clean

The room was ver clean

Great stay!

Great stay!

Huming noise all night

Huming noise all night

The room was very hot and other patrons were loud all night.

The room was very hot and other patrons were loud all night.

Tu semilla

Tu semilla

Yes excellent

Yes excellent

Love this stay

Love this stay

I'm a guest that likes to frequent Sonesta. Rooms are always clean and spotless.

I'm a guest that likes to frequent Sonesta. Rooms are always clean and spotless.

I had a 12 o clock check out and about 5 housekeepers knocked on my door starting at 9 Ami had to tell everyone i had a late check out also had a do not disturb on the door

I had a 12 o clock check out and about 5 housekeepers knocked on my door starting at 9 Ami had to tell everyone i had a late check out also had a do not disturb on the door

The staff was courteous. Great location for my visit. It would be nice if they had fresh coffee in the lobby!

The staff was courteous. Great location for my visit. It would be nice if they had fresh coffee in the lobby!

The Rooms are very old and must be remodeled

The Rooms are very old and must be remodeled

👍

👍

The staff was very friendly and accommodating.

The staff was very friendly and accommodating.

Way to many extra fees. Parking was extra. Early check-in was extra. Breakfast not included. Had to pay extra fee for decent WIFI. Free WIFI was about as good as dial-up. Will never stay here again with so many other options available.

Way to many extra fees. Parking was extra. Early check-in was extra. Breakfast not included. Had to pay extra fee for decent WIFI. Free WIFI was about as good as dial-up. Will never stay here again with so many other options available.

A complimentary breakfast would be nice, or simply parking. There are no amenities with a fee.

A complimentary breakfast would be nice, or simply parking. There are no amenities with a fee.

Room was clean, hotel staff were very friendly and made everything easy. Would definitely stay here again!

Room was clean, hotel staff were very friendly and made everything easy. Would definitely stay here again!

Not so much the hotel itself… it was ok nothing special like that. The location was what I needed.

Not so much the hotel itself… it was ok nothing special like that. The location was what I needed.

The hotel was outdated and you have to pay for every amenity. My room smell like urine and I had to call the front desk to fix the air conditioning. The staff were friendly but the facility was not great.

The hotel was outdated and you have to pay for every amenity. My room smell like urine and I had to call the front desk to fix the air conditioning. The staff were friendly but the facility was not great.

A stinky smell at the restroom

A stinky smell at the restroom

Great room. Friendly staff.

Great

Clean, great staff and quiet

No Netflix , loud toilet, leaking ceiling

I really didn't have breakfast

Enjoed my stay

The room was nice...Staff was great especially Shawn! One young lady (T*****) was rude nd disrespectful. Other than this our stay was great.

Really nice hotel, beautiful lobby

Good stay

We will be returning for further trips

Great staff

Pol full of leaves. Noisy till after 2 Am. Room freezing no matter what temperature setting. Would never stay there again.

Hotel was nice and staff was very friendly and helpful

As usual, the lobby and staff were amazing. The rooms, however, are not being kept maintained as needed. Busted lamp shades, terrible paint/caulk jobs. The tub only drained occasionally. We've stayed here quite often over the years and choose it because the location is convenient, the hotel is extremely quiet, fair price. The mattresses that have always been there have been changed out. Hard as a rock, made noise like box springs when we turned over. The 2nd night there the key card quit working. Reprogramming them didn't work, engineer brought computer up to fix it. We had tickets to an even and couldn't wait around - they said no problem. We came in at almost midnight and were given new keys that ALSO didn't work. No recourse so they put us up in a different room for the night and gave us free breakfast. Nothing available to us except the clothes on our backs. The next morning we were able to get in and brought our stuff to the new room where we were able to shower...in cold water because the water didn't heat up. There was also drywall/plaster dust on towel racks. Breakfast advertised on website @ $16 per plate with made to order pancakes/waffles/french toast. We got there and were told it was $21 with none of the made to order items available. We only ate because it was free. At best it was a subpar regular 2 star hotel free breakfast. There was a bug in one of the juice carafes. We were not offered ice water or table service and the seats in the dining room were filthy.

Very good, no complaints

Staff was great once again and the room was spotless. 2nd time staying here and another great experience

-

I did not eat on the property, but the area looked very nice. The room was very nice, with more than I expected. No complaints at all. The front desk staff, Shawn/Shaun Lee was exceptional. He was very friendly, explained everything we needed to know and within just one day, He became our friend.

Catered family dinner delicious!

Clean room nice comfortable

The room was clean, housekeeping did a great job before and duribg my stay. Gym was smaller than i expected but it good enough to get the job done.

It was a nice place to stay. Need some improvements Hope they can offer free parking and some fees be scrapped.

The facility was very nice, quiet and relaxing. Convenient right off of 285 and can get to downtown within like 20/25 minutes.

This is a beautiful hotel and we had a very pleasant stay here. Although there is a restaurant in the hotel, we chose to drive to other locations to eat. There were not many restaurants other than McDonalds and Starbucks close by, but if you don’t mind driving Tzikis is an excellent choice.

Ice machine broke on 2 floors

No complaints except price, for the price breakfast could have been complimentary.

Nice room!! Loved it

The was very friendly and helpful especially the frint desk staff and restaurant staff. Special big up to Shayla, Frank and Carolyn

We didn’t get room clean

This is an older hotel there were broken light fixtures, the bathroom doesnt have a dehumidifier, the bed are very uncomfortable, shuttle service was available for the concert i attended but only one way, staff was very nice, everything you could need is in a walkable distance, the hotel breakfast is definitely nor free, alost there was a convention happening while i was there so only 2 of the 3 elevators where working, the rooms are very dark and the main parts where clean like bedding, bathroom etc

We enjoyed our stay!

Had a VRBO reservation that was canceled last minute. Found the perfect replacement. Every thing was clean and our stay was fantastic

The room was clean and the location was nice and convenient

Great hotel and amazing service

The front desk staff was so kind and nice. I would definitely book again next time I come to Atlanta.

Staff was very friendly and the rooms was big and clean.

Our stay was very good, the service and people were very friendly and accommodating. Love love love Carolyn sooo friendly and uplifting . She’s very special

Easy Check-in process

Don't depend on the shuttle service. We scheduled a time to leave for a concert at Chastain Park and we waited an hour for the driver to pick us up "getting gas". On the wat to the concert, the driver told us if we called before 11pm he would pick us up "no problem". We left out of the concert a few minutes early to call the hotel at 10:45 only to be told he had left early and there was no-one to pick us up. By the time we got an available Uber we had waited an hour. Awful experience!

1. The restaurant is advertised to be open until 10. We rushed back to the hotel to get dinner before they closed only to find out that they closed early --- on a Saturday night. I even called earlier in the evening to confirm the hours. I understand being slow, however this was a hotel amenity that I was counting on to feed my children. We had to go back out at 9:15pm to find dinner - as out of town visitors with cranky children. 2. We reserved late check out for our children to swim for a few hours -- the pool was locked at 8:30am (posted open time was 6AM). We went to the front desk and were told that it would open at 10am. No explanation or empathy was given -- another amenity that we were unable to use. I am sympathetic to staffing issues or another reason for these things, however it was disappointing while in the moment. Overall, we appreciate the staff for making our stay enjoyable.

Friendly staff ! They help you with your bags to your room ! Rooms are very clean

Property was quiet and breakfast buffet was great, but the property is dated and needs upgrades! Overall enjoyed our stay! We’ve been staying here for years making our annual Braves games! Staff was amazing!!

Much nicer then the 8.0 rating

Perfect location to Truist park. The shuttle service was so easy and convenient. Will stay again!

Was close to everything

Well deserved getaway. Great drinks, food, and very friendly staff.

Didn't like i book double queen bed n got 2 full-sized bed i had to pay a additional 168.00 but send me a receipt for $68 where the $100.00 because my online banking say $168.00

Loved it. Very clean. Nice room. Close to Truist park, but away from the craziness. Will visit again

Bed comfort was great!

We have stayed here several times since it is very convenient to family in Atlanta. The staff is fabulous! The rooms are very comfortable, clean and pleasant.

Went to see Yankees play. Close to the stadium. Used the hotel shuttle to travel. Great stay

Extra fees

We had several issues with the Sonesta but first the good points: friendly bar staff, good shower pressure/hot water, bedside charging ports, fast elevator, nice hallway carpeting. On the negative side, the room carpeting and bedding were extremely damp, which made sleeping uncomfortable. The room furniture/closet doors were in disrepair. The only bottled water in our room was $5 Evian. Housekeeping service was only available every third day so coffee packets were not replenished daily, nor was complementary coffee available in the hotel. We had booked a prepaid package through Expedia but had to leave a day early. We did not expect a refund for our unused night, but it would’ve been nice if the staff had offered a small perk to compensate, such as waiving the unexpected $17/day parking fee for the largely empty parking lot. We definitely would not rebook a stay at this hotel.

The hotel staff were very friendly and the hotel was gorgeous, close proximity to everything we needed. My only problem was there was a strange smell upon entering the room, it didn’t linger the entire stay but it would come and go. Not enough to cause any major problems though

Nice stay for a few days

Our stay was okay, checking in was so slow! We went with friends and there bathroom was flooded when we got there. But they had it cleaned up by the time we got back. Besides that it was a good stay. You do have to pay to park though and I didn’t realize that!

The stay here was very comfortable. This hotel is located at a very convenient location for any events at the Truist Park or Cobb Energy Performing Arts Center. For the weekend we attended events at both places and it was such an easy drive. The hotel was also running a shuttle every 15 mins for the Baseball games for the weekend. Rooms were clean, Staff super friendly and breakfast was a plus too. Lots of other food options around this location as well.

Close to Truist Park. Love the shuttle to the ball park.

Not right now

Nice

The hotel was convenient for our baseball game at Truist Park. A short shuttle ride to and from made it easy and very nice.

Close to Braves stadium

Everything was great except the air conditioning in the room.

Staff was friendly, kept our bags until the room was ready. Has a shuttle to Truist Park and the Galleria.

The hotel itself was just okay. The hallways were hot, and our room’s A/C barely worked and was super loud. Parking and breakfast aren’t included ($17 and $21, respectively), which was frustrating but at least clearly listed when booking. What really bothered me was the lack of customer service—when I brought up the shuttle issue at checkout, I got a casual “I’ll pass that on” with no offer to make it right. I’ve stayed at a lot of hotels in the area and this one ranks at the bottom. Can’t recommend it.

The room was so hot. Slept on top of covers. Thought it was just when we first got there so we turned ac down and went to Allstar game. When we finally made it back after midnight it was still so hot but said it was 65 in the room. The room also smelt like smoke even though it was supposed non-smoking. Overall it wasn’t terrible just the room issues made me give a 3 star. The shuttle service within 5 miles of the facility was great.

Excellent service, clean rooms and professional employees. Easy to help you with any request you need.

The hotel’s proximity to stores and restaurants.

This hotel has a great location. It is next to a waffle house, a CVS, and a Publix supermarket. The room itself definitely had some moisture issues as there was noticeable green mildew along the base of the carpet. Front desk, staff were super friendly and helpful however, housekeeping did not turn over our beds, despite filling out a paper request form to do so. They only refreshed our towels. Parking gets pretty full in the front lots. Pool and gym were the perks.

The rooms were clean and big, the hotel staff was kind. I took 2 stars off because the breakfast buffet was one of the worst breakfasts I’ve ever had while staying in a hotel. The breakfast was the most disappointing thing about my 2 night stay. Excellent location to Truist Park, however, it is a distance away from the city, so if you plan to go to Mercedes Benz Stadiums then I would consider elsewhere

Besides the elevator going out for a bit the stay was great and the staff was very friendly

The area was great

Great location, downside is laundry. 1 washer 1 dry and were out of order. Gym and amenities bar restaurant and pool were great.

The staff was friendly and helpful. Really appreciated the shuttle for transportation

From check in to check out the staff was amazing! The front desk ladies were polite and very accommodating.

It was okay overall we did have a toilet issue but they did come fix it right away the air in the room wasn't as cool as it could have been, but other than that I don't have much to complain about. I would stay there again.

Nice rooms but the air-conditioning wasn't working properly and was very uncomfortable. Also, paying $21 for breakfast wasn't worth it. It was basically the same breakfast you would get at a hotel that offered complimentary breakfast. Would not recommend

When we got to the room there was left over urine from a previous stay on the toilet and when you took a shower the water did not let out and stayed in the tub while showering. And then the shower made a noise the whole time the shower was on. For the price of the room I would think the stay would have been better.

Very nice hotel. Smelled amazing

Amazing! Close to the Braves stadium and they offer shuttle. Fred the shuttle driver was fantastic! The customer service at this hotel was wonderful from check in to the delicious breakfast and staff!! The room was nice, clean, & modern. The hotel was classy and close to food and cvs and shopping! This will be where I will stay when going to games! FYI- parking is $17 per day but worth it.

AC didn’t stay cool. Staff was nice and moved me to another room but it didn’t get much cooler.

The only thing that rubbed me the wrong way here is an employee knocked on the door and asked when we were checking out, even though I had the don’t disturb tag on the door. We were told by front desk because we were members we didn’t have to check out until 12:00

We had a comfortable stay here. The room was clean and quiet. The pool is heated which was really nice. There is a free shuttle service from the hotel to the ball park which was very useful. Only negatives were the AC in our room stopped working and we had to go to reception twice before it was partially fixed. Parking and breakfast were kinda pricey. But overall we were happy with the hotel

Great stay. Room was awesome. Place was clean. Location excellent.

The bathroom is extremely dark, the water in the shower was freezing, and there was extremely low water pressure. The first night, our air conditioning did not work. The customer service was great except for the lady who overcharged us. She was not friendly or helpful. The hotel and the room were very clean, and we felt safe!

Bedroom was spacious. Beds were comfortable. Bathroom was overall clean but tub drained very slowly, so had to stand in calf deep water when showering. Hairdryer was also dirty. $17 for parking is also a bit much when they have such a large lot. Felt like a cash grab. But lobby was nice and people were fine as well.

Additionally, upon check in, we were told that our package included free breakfast on both days plus $10 per day towards the store or restaurant - my daugher and I both her staff specifically name the store. We purchased items both days from the store. At check out we were charged for the items from store and told the credit didn't apply to the store. We would not have taken items from the store if the credit didn't apply. I would have gone accross the street to Publix where the same items are less than half the price. When I questioned the charges, I was told the manager would contact me.I have not heard from anyone yet. Overall, not a good stay.

it was great, staff was friendly and hotel was nice

The sink in the bathroom would not drain. The bedding and pillows need updated.

Great place to stay. Fair prices. Clean room. Ample parking for truck with trailer.

Very clean

I had an enjoyable stay, but charging extra for parking for your guests is pretty ridiculous.

The hotel is dated. The bathroom has issues with mold and rotted door. Bed was uncomfortable

Check in was slow and cumbersome. The condition of the property is nice for the rate.

Enjoyed my time at the hotel. Was not thrilled about the fee for parking and having to hold $100 off my spending money for incidentals, the over all experience was good . It was also nice not to have to check out till 12noon.

We just returned from a baseball tournament and the added on fees are awful, especially when they advertise for pool and it isn't open the entire weekend. The staff was very unaccommodating. We have reached out to corporate for compensation as well.

The hotel was very nice. The room was a bit monochromatic and the ceilings were low in some areas. Overall the hotel was wonderful. The location was great and the complimentary shuttle to the Battery and Truist Park was great!

Rooms need a little updating, smelt of wet carpet & air freshener trying to cover up the scent. Bathroom outdated & small

Room smelled musty. Pool was closed at 7pm

Convenient

No issues

The combined indoor/outdoor pool was great along with the outdoor spaces. The hotel was very clean which I appreciate! All the employees were very personable.

Long line at check in . Couch filthy with splatter stains.

I was disappointed i stayed there 4 nights and the thermostat was not working correctly so room didn’t cool off . When mentioned upon checkout no apology almost to the point of dismissive . Very disappointed just said i will put in maintenance ticket .

I love it.

Staff was not overly friendly, but fair enough. Rooms were clean and more than adequate. Will stay again for quick business trips.

We stay one night, but excellent service, clean rooms and quiet 👌10/10

I loved the shuttle. The bed could have been firmer.

THis was a miserable experience. A 45 minute wait in line to check in. ONly one person at the desk- another standing around doing nothing. When I finally got to the front of the line, I was told that the clerk would check in two others first. Then, There's the Resort Fee of $34 per night - FOR WHAT? Its NOT A RESORT - just a pretty average hotel. Then there's the $17/night parking fee - FOR WHAT? AN open air parking lot that's not patrolled? PLease. Then there's the staff who don't care. then there's the advertised price for hte breakfast on the buffet that's $16, but when you get there, it's $21. Then there's the exercise bike in the gym that doesn't work. Then, there's the water cooler in the gym that doesn't work. Then there's the skimpy breakfast buffet htat uses fake egg poweder instead of real eggs - I get that at Hampton Inn, I expect better at Sonesta. Overall, this place is NOT WORTH IT, and a miserable experience. I won't be using this brand again.

Nice room. Enjoyed the stay but make sure the bathrooms are cleaner please

HUGE FIASCO WHEN CHECKING IN…..first, I was told that my room woild be ready by 1500 then to find out that there were NO rooms ready even after check in time….front desk started a check-in “list”…..HUGE LINE OF PRETTY PISSED OFF PEOPLE NOT BEING ABLE TO CHECK in…..Checked in WAAAYYY PAST 1600 which made me late to an engagement in town…..terrible!

Hotel was nice! The woman at the desk checking you in was horribly rude! We arrived for check-in because we are told we could check in after three. We were then told the room was not ready and to come back at four. We came back at 4:45 and we told again the room was not ready. There were multiple people in the lobby saying that they have been waiting over two hours for their room! We understand having to wait but the attitude and how we were treated by the woman doing the check-in was uncalled for! We had a wedding to get to, and we’re unable to get ready in our room. She didn’t seem to care, she did not offer any solution to the problem! This morning on check out, the same woman was there, and we received the same attitude from her as we did last night. She didn’t ask how our day was. She didn’t ask if we needed anything. There are many options in the Atlanta area that we had to choose from. We probably won’t be back till this one.

Nice hotel

Toilet didnt flush at all. Room was clean and tidy.

The property is very nice itself, but when we checked in at 4 PM, we were told the room would not be ready for another hour and a half. My husband was meeting me at the hotel so that we could go to the Braves game and because the room wasn’t ready, he had to change in the lobby bathroom. We had to leave our bags in the car while at the game. We found out later this was due to a staffing issue. Overall the stay was pretty good. The best part about this hotel was Miss Carolyn in the dining area for breakfast. She was so welcoming and accommodating to everyone! It was obvious that she really enjoyed the work she was doing and enjoyed meeting new people.

The check in at 4 was supposed disorganized. The lobby was full of people who had checked in but rooms were not ready. There was a list of people that they would call the name when the room was ready. After waiting an hour I checked and they forgot to put my name on the list. We went ahead and went to the baseball game and got our room when we got back.

Nice place. Only down side was balcony on store levels can’t be accessed. I’m sure it’s because of jumpers or some kind of law.

The property was nice and quiet. Staff was helpful and friendly.

It was a restful and peaceful trip

Very good. Just expect to pay an extra 100 on top of what you think you owe

Upon arrival they said my fo

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I had the reservation, Paid Expedia for the hotel NON-Refundable reservation, Hotel didn't honor my paid-in-full reservation, had to wait in the lobby for 2 hours to find another hotel UNBELIEVABLE

When I made the reservation I requested a room near the elevator due to my wife's limited mobility, but there were only two rooms on the floor further away from the elevator than our room. In the hallway some floorboards were falling away from the wall, indicating deferred maintenance. I was there for a pen show. People who came to the show parked for free, but since I was staying at the hotel I was charged $34 for parking for two days.

Fast check in, very nice, friendly, and professional. Rooms were very clean and comfortable, properly organized with essentials.

My flight got delayed so I didn't arrive to the hotel until 3:30am. There was no one at the desk. After waiting for 10 minutes I called thinking maybe they were in the back and would come out. I noticed a security guard on the other side of the lobby on her phone so I asked if if she knew where anyone was, and she barked at me "what are you trying to do ma'am", and I explained my flight was delyaed and I just wanted to check in so I could go to sleep. SHe reluctanlty went to search for the front desk employee. After another 20 minutes someone finally come out and I got checked in. The room and bathromm lighting was incredibly dark making it very hard to put makeup on. The bartendar would dissapear from a full bar for 15-20 min at a time. The staff was pleasnt, once they finally help you but definitely no sense of urgency. I will not stay at this property again.

Just ok

While the hotel and room was ok, I would say it was below a Hampton Inn quality room.. the staff were not accommodating or welcoming. I tried to check in to my room at 2:20 pm, and was told that if I wanted to check in to my room “early” there would be an extra $45 charge to the room. I asked, what is the check in she said, 3pm. I explained I had a very long travel day, I had been up since 4 AM.. and asked if the room was ready could I please check to rest. The front desk clerk says no. She made me stand there for 40 minutes even though the room was ready. I have never experienced that in all my years. I was so tired and exhausted. All the big brand hotels do not do this!! I will never stay this no name brand hotel again. The lack of compassion and customer service was beyond anything I have ever experienced.

Water pressure was fairly low, no sufficient light in bathroom and the bedroom, otherwise everything is good.

No house keeping . Stayed 4 nights and never showed up once or changed towels. No internet for 2 days . Far from everyone. Dirty room and I cleaned sheets . Don’t stay there .

Nice and clean hotel

Starbucks nearby

Pat at check in was very friendly! Meron the bartender was great! Hotel room was very clean and spacious! Location is great! Banquet rooms very nice and houseman Mike and Gregorio were very helpful! Love this property! Thank you

My heater wasn’t working. Woke up at 12 am very cold and had to switch rooms.

Everything and everyone was great.

Nice property not far from the battery. Clean. Staff was nice and efficient.

I love the hotel

Excellent customer care

Great place. The staff are friendly.

The pool is not working

Location

Our stay was last minute. Everything was great except the drain in the bathroom sink didnt drain. We had to stick something in it to lift up the drain.

No room fridge or microwave was not great for a longer stay. Bed fell to the middle not matter what. Room with conference was at least 80 the entire day which was very uncomfortable for learning.

Nice property for a couples weekend getaway! Prime location for activities day or night, and there was even a Publix a stone’s throw away for picking up a forgotten item. By far the most impressive factor was the customer service! The staff was ever attentive and eager to address a concern. The hot buffet breakfast was also very nice😊

Relaxing, Super Quiet, Super Friendly, Super Amazing and Outstanding Customer Service !

Great place

Good place for business travel

Bar closed too early.

Our stay was incredibly disappointing from start to finish. At 2 a.m., the smoke detector in our room began chirping due to a low battery. When we contacted the front desk for assistance, we were told there was nothing they could do at that time. Instead of fixing the issue, we were moved to a different room, which was a downgrade from what we had originally booked. The new room was uncomfortably hot, smelled unpleasant, and did not meet our expectations in terms of comfort or cleanliness. This experience was far below the standards we anticipated, and we would not recommend staying here.

This hotel didn't smell pot. I loved it!

Nice hotel

The front desk assistant while checking in was a bit rude and could have been a bit more courteous. At the same time, one of the managers, Mr. Sumith was very friendly and was really checking on us everyday. The front desk staff at the time of check out was very cooperative and helped us to extend the stay by 1 hour

A good hotel in a convenient location. Comfortable bed.

The front desk staff was kind of rude and indifferent. The breakfast was great. The staff at breakfast was great. The facility was nice but aging. It was clean. My room was good. There was an issue with the HVAC so it was kind of cold. They did get this fixed during my stay. I would stay again, but I just would understand that the front desk, with whom I had very little content, are not going to be important to my stay.

Good

Good, will return

Hotel is old and out of date. In serious need of a remodel. Indoor pool was closed due to maintenance. Breakfast was overpriced and eggs were cold. Bacon and biscuits weren’t made fresh and were reheated. Water pressure in toilet was very weak. AC in room never got cold enough. Price of hotel was very cheap for a reason. Would have been much worse if it were more expensive.

Starbucks across the street

Very nice and clean but please provide shower caps and cotton

One of the best experiences I ever had, I always choose sonesta over everything

The staff went out of their way to ensure our stay would be comfortable.

Loved the location of the property. Safe area with a few food options near

Room was great. I do not care for adjoining rooms unless its family but overall I loved it. Hotel was beautiful. Staff friendly. Restaurant was nice even though I didn’t eat there.

it was good, easy check in and out and the lady upfront was very nice. I had no issues the hotel was very nice looking and the room was clean. no complaints.

Nice place

Everything was just perfect!

As someone who evacuated from a Category 4 hurricane. A family member booked the reservation and sent over a credit card authorization prior to arrival. Spoke to a manager to ensure everything was okay for my arrival. Upon checking out I noticed they charged the full amount plus more to my card ignoring my 6 attempts to the front desk to ensure that the correct card was charged. As someone with a family, limited funds and still without power i honestly feel robbed. When canning the desk to ask for assistance they stated I have to wait until Monday. Today is Saturday!!! So they took my last $500 and now with no power and gas I have to wait 24 more hours before I receive my funds, feed my family meanwhile their managers are at home cozy with ac food and money. I'm truly disappointed with the lack of consideration when this all could of been avoided by simply following directions. How is the manager and all the front desk unable to follow simple instructions.

My tv didn’t work on current channels. The tv kept goin out.

It was clean and quiet. Did not like parking charge and the room did not have a microwave or refrigerator

1 lady good 2 ladies bad!

No soap in bathroom. Only had a small bottle of lotion.

This was my first time staying here in about 6 years, it needs to be updated!!

The hotel had friendly staff and a nice area. It was quiet with little to no noise from outside. Shoutout to the lady (with the blue hair) helping us with breakfast of a morning. She was friendly and chatted with us about our adventures for the day. I would definitely recommend this location to anyone.

The hotel was nice and surrounding area was nice also. Perimeter area, so you can’t go wrong. My Dad’s room was great but mine had a terrible carpet stench. But the staff came up and sprayed it with a strong deodorizer and it seemed to do the trick. My Dad really liked it and said he would be back when he comes into Braves games. I would return also. The staff was great and it is a good stay.

It was good experience

Room 941 has bugs in it. Small roaches to be exact. On top of the bugs, I was charged twice for my stay. I was told they dont know why the system automatically charged my card the next day. Hopefully it will not take a long time to get my refund.

It was nice & clean. It was close to breakfast, dinner and ice cream!

It was a very pleasant stay.

Mrs. Caroline in the restaurant was so friendly and exhibited the best customer service I have ever had. It speaks for a business that retains an employee for 30+ years. The shuttle provided to go to the game was a nice touch and Mr. Fred the driver was very accommodating. Room was clean. Will definitely stay here in the future.

Great stay

The shuttle services were awesome saved us a lot of time and money

Loved the Braves shuttle. Driver was so nice!! All staff were friendly and helpful! Room and facility were very clean!

Everything was perfect

Excelente atención que recibí del

Had to look at 4 rooms before I found one that did not stink of mold. Hotel is old and waterlogged.

Did Not have pool tanning chairs to lay out😡 but they was shown in the website photos

Everything was fine except that the room could benefit from an upgrade.

Clean & smells amazing

We are from Metro area but our flight to the beach was canceled but we didn't want to go home. Since we had babysitter for our elderly parents. Room was clean and comfortable definitely will visit again.

It was a very nice place to stay. Highly recommend it

First room i got had a leakage in the bathroom from above. I was put on another room and the second night the AC was not working. Thermostat says 60 degrees and room felt like 80

Also, there were no lounge chairs by the pool, as shown in the pictures. We arrived early and wanted to enjoy the pool until we checked in but wanted lounge chairs to enjoy the time.

Lovely and convenient

Quality hotel for the price. Close to Truist Park, and they provide a shuttle!

Overall the stay was pleasant! We did have a little hiccup with the air conditioning it quit working the first night but they got it up and running pretty quickly and they also let us move rooms. The shuttle to the ball field was a wonderful complimentary service! Not to mention Fred the driver was a whole vibe!

When we got there the system was down and we could not get room keys, and had to be let into our room, that’s fine but we were never told when it was ready and had to check to see if keys were available. The AC was out and it was extremely hot/muggy until 12:30AM. There was also an elevator that got stuck every time you got in it, was not sure if it would open or not…pretty scary!!

The property had Air conditioning issues but did take thing off our bill for the inconvenience

The property was clean, from was really nice and comfortable. I slept great! Great experience and Great price!

The cleanliness was not to my level at all! The hotel staff and restaurant were great

The property was beautiful. Great location. The staff was very accommodating. I had an issue with my bill at the bar. Besides that, it was a wonderful stay.