Sonesta Atlanta Airport North

The coffee maker in the room was broke. We needed to catch our shuttle to the airport at 9 am. Left our room and the elevator did not work. Late for our shuttle. Ice machines did not work. We had to go to front desk to get bag ice. Getting in and out of the parking area was a problem. Overall will not use this hotel again when we go to Atlanta to visit our son.

Exlente todo me encanto el personar en resection todos muy amables muy fácil de yegar me encanto. todos muy atentos con los huespedes.

Out of 3 days our room was cleaned once..bed was not made and I had to request coffee the second day.

--- much better this time around with the restaurant being the exception. At check-in we were told the restaurant would be open for dinner, but did not open at all for two days.Luckily, there are some good eateries in walking distance.

The elevator needs repairs, overall it was maintained ok. And the staff was friendly

Staff can do a better job dusting. But I absolutely love the location and the hotel. Will be back next year.

Elevators didn’t work the first night had to walk down stairs, I have bad knees. Not very pleasant walk.

Rooms were clean, breakfast extra fee

Microwave missing in the room , coffee machine old not working throught the stay

The Housekeeping staff and the valet parking staff were very nice, ready and willing to assist.

te cobran cargos que no utilisaste el area esta en contrucion y cada rato el elevador se detiene con uno a dentro y ni cuentas seda y al final solo con una disculpa lo resuerven todo

No vuelvo para ese lugar es una basura y aparte de eso me cobraron dinero que aún estoy esperando respuesta de porque me cobraron 50 dólares sin razón alguna.

Booking me on a floor that was getting remodeled was unacceptable

Overly 10/10 everything

Staff there was 110% amazing The hotel as a whole is pretty good. However, if they can fix people smoking on the floors that would be great. Because I was on the 7th floor and it reached marijuana, very bad to which I had to put a towel at the bottom of my door to give this stench marijuana out of my room. If I can have someone please the floors throughout the night.Make sure no one's smoking, marijuana or cigarettes on the floors and they would get five out of five stars from me

I didn't have a good experience, as I got stuck in the elevator for two minutes; it was out of order for over four hours, so I had to walk down the stairs from the sixth floor. It wasn't a pleasant experience, though the staff were very friendly.

Had to pay for parking, facility was messy, elevators were super sketchy, and beds were highly uncomfortable

Exceptional

When we arrived the elevator was not working. People were standing in the lobby waiting on someone to get in repaired. I asked for the lowest level, which was the 5th floor. We hiked up 5 floors only to find a renovation in progress. Plastic taped to the hallway floors. The ac was not working in the room. I expected to tell the front desk to provide a refund and we would stay somewhere else. They gave us a room on the 6th floor which had been renovated and was very nice. The desk staff was very nice and professional. Perhaps a one off situation but not a pleasant situation nonetheless.

Exceptional

Clean room

Very good

Superb

Clean View

This place happens to be under construction which they should let you know before you purchase or check in the fan was so loud that was blowing in hall i guess to dry out the floors. Also just to park you have to pay $25 even if you are a guest. The main floor is probably the nicest part of the hotel.

Great stay overall

Not clean..renovation going on

Very very low motel vibes the carpet and towels are dirty , 2026 June

The staff was professional and courteous, and the overall atmosphere of the hotel was welcoming and well-maintained. The location was convenient, making it easy to attend conference events and access nearby amenities. I would definitely recommend this hotel to anyone traveling for business or attending a conference in the area, and I look forward to staying here again in the future.

Always a pleasure to stay there 😄 #StayingInGood Company

Pk

The staff and it was very clean No comment

Location was close to the airport. Airport shuttle ran with expected frequency. Suttle drivers were friendly and helpful. Bed was clean and comfortable Long check-in line. Painful carpet tacks exposed on bathroom threshold. Pink stain on bathroom doorframe.

Exceptional

The location. Upgraded our king room for $51. On the ‘upgraded’ room, the shower didn’t work properly, the phone didn’t work, the pillows were awful, and the carpet was badly stained. I’ll never stay there again.

It was clean. The tiolet in our room constantly ran and it was leaking water. The staff were very attenative to guest. The security gate is to be a little undesirably. The breakfast was not worth NO 24.00 dollars per person, it was the same as you get from breakfast buffets that are free at other hotels.

shuttle drivers were very nice. The hotel is conveniently located next to a few gas station and places to eat that you can walk nearby.

i love sonesta airports, im from tennessee so i try to stay in them when i visit out of state and everyone is so lovely i love the way the hotel room makes me feel, a little bit of peace of mind tbh

I loved the shower I didn’t like that it was hard to find anything to watch

The property was clean and ok Clean

So, the hotel was undergoing renovations so allow that to be the basis here. The place easily could've been a 5 star experience if the timing had lined me up to be there when they weren't undergoing maintenance. So positives first. Airport shuttle. SO USEFUL! I was attending a convention and the shuttle was such a huge perk. Comfortable and clean. They advertise that its every 30 mins but with the chaos that is ATL it was more like every 45 mins. Size. Room size was good not great, but good. Bathroom. The bathroom I asked for needed to have a shower. (Hotel bathtubs make me become a germaphobe.) It had a big shower. Super happy with that. Location. You have several restaurants, liquor store and gas stations all within a safe walking distance so big thumb up. Staff. Super friendly and overall good character with a willingness to smile and assist. Now on to the mediocre. Toilet acted a little funky like it wouldn't flush properly in one flush. (Gross, I know but this is something to take into consideration.) Entrance for cabs, Lyft and Ubers. This is more the others fault then the hotels but most if not all of them had trouble getting in and out of the location requiring verbal assistance when requesting a ride. The breakfast. 25 dollars? When your next to two Waffle houses? Pass. THE BAD. Renovations. I think they were replacing insulation or removing rotten wood as everything had that freshly painted and worked smell. And the taped plastic covering kept falling down. 8/10

Great stay

Passable

Exceptional

The ac kept cutting off and the elevator went out

Worst manager & housekeeping

Everything was perfect.

There was no refrigerator in my room and i paid my money with that being part of the room.

Superb

Good

Charged me 150 for damages and I didn’t get the deposit back when nothing was broken

Charged me 150 for damages and I didn’t get the deposit back when nothing was broken

Location The bathrooms had a leak and smelled like mildew through out the stay

Clean room great staff.

Love every single thing except the parking!

Very good

Superb

Everything about my day was exceptional. I will be visiting there soon again.

Staff were so polite & pleasant!!

A very comfortable, quiet, and clean stay. Loved the breakfast, and everyone was helpful.

Hotel has parking with in and out privileges. The hotel is clean and accommodating. The staff was very helpful with all my questions.

Great value and wonderful staff.

The guy at the desk was god sent! I had a really bad experience last night and I need a little more time to get my vehicle situated and he didn’t hesitate when it came to helping me. I’m forever grateful! And i will be back to stay again!

We most truly enjoyed our stay from the beginning to the end. The receptionists were very nice and helpful from the time we walked in to the time we checked out. We were traveling in from another city and we were not familiar with the area. They made sure we knew where to enjoy some good food and have a good time. Shoutout to our favorite “Alicia” for going above and beyond to make sure we enjoyed our stay and that we were very comfortable. Thank you so much for such a wonderful visit. We will most definitely return.

The staff was very friendly that what made me go back The staff

The staff was very friendly that what made me go back The staff

Staff Bathrooms were dated. Exhaust fan wasn't working. Not enough lighting in bathroom

We had a peaceful stay

Exceptional

Great but the rooms could be cleaner and the service can better. The parking intercom wasn’t working everyday so that was a issue we had to keep waiting for cars to get out.

Exceptional

Very short shuttle to hartsfield airport ATL. A little old in places but good for a night or two. Very good breakfast. Has very well priced extended stay parking. Good staff.

Very short shuttle to hartsfield airport ATL. A little old in places but good for a night or two. Very good breakfast. Has very well priced extended stay parking. Good staff.

Good

Room was

Staff were nice and friendly. Clean room

Definitely great location, great staff

Short stay but the beds are awesome, very comfortable after a long tiring day

Exceptional

No water working

Exceptional

Very secure with gates and very helpful and willing staff. Checked in rather late, so I did not make use of many of their amenities, however what I did use/see was great. Would stay again.

Very clean and welcoming

N/a

There was a hidden $25.00 charge to park

The property was nice but the issue was all of the additional fees that weren’t listed at all and pretty high The fees and gate to have to leave was very slow and didn’t work right away sometimes with the key card

The property was nice but the issue was all of the additional fees that weren’t listed at all and pretty high The fees and gate to have to leave was very slow and didn’t work right away sometimes with the key card

My first time stay at this location always park my car during my travel.

The greeting from the receptionist. Comfy bed. New faucets in tub. Clean. Good location and shuttle. Carpet. Breakfast prices.

Breakfast Cost to much we went Waffle House unexpectedly parking 25 dollars each day fir self parking plus 100 dollars deposit when I check out I had not received 200 dollars yet

The Bad: The Ugly:

The greeting from the receptionist. Comfy bed. New faucets in tub. Clean. Good location and shuttle. Carpet. Breakfast prices.

The toilet was awful it was running the whole time and the AC don’t get me started. It was a mess at night l. Out of nowhere it would just stop working and it took so long every night to restart it

We stayed there for the convenience of getting to the airport.

Comfortable bed Front desk staff unfriendly and slow

Comfortable bed Front desk staff unfriendly and slow

I checked in during a busy period of canceled flights and stranded passengers checking in with airline vouchers. For the situation I do not think the employees at the front desk could have done a better job than what they did. Very professional. Very polite. You could tell they were tired and yet still gave outstanding service. I cannot overstate how impressed I was with the service I received while checking in.

Long term parking is available. Well equipped. Excellent staff. Nothing

Good

Convenient The broken elevator and the stains on the pillow and bedding

Convenient The broken elevator and the stains on the pillow and bedding

Bad

Long term parking is available. Well equipped. Excellent staff. Nothing

The staff were very warm, pleasant, sweet & attentive! The room was more spacious in person & very clean! No complaints at all!

Towels were soft and fluffy and bed was comfy. Check out went well also. I love staying here when flying out of Atlanta!

I love the place and clean but no ice on floors then elevators gone bad, no notification for plan b, had to figure out ourselves!

Very good value for money for an airport stay The shuttle buses are not very frequent and difficult to spot when you are at the airport (as there are so many hotels and shuttles with similar names)

Very good value for money for an airport stay The shuttle buses are not very frequent and difficult to spot when you are at the airport (as there are so many hotels and shuttles with similar names)

Front desk lady was so polite, very helpful. Loved the

The rooms were spotless, beautifully maintained, and incredibly comfortable—everything from the bedding to the ambiance was designed for relaxation. I especially appreciated how quiet and peaceful it was, allowing me to fully unwind after a long day of travel. The staff went above and beyond to ensure every need was met. Their attentiveness, kindness, and willingness to assist at any moment truly set this hotel apart. Customer service like this is rare and deserves to be recognized! The location is also a major plus—convenient to the airport while still offering a calm and upscale atmosphere. Every detail, from check-in to check-out, was seamless and stress-free. If you’re looking for comfort, class, and top-tier service, this is the place to stay in Atlanta. I will absolutely be returning and highly recommend it to anyone traveling through the area! ✨ Truly a 10-star experience! ✨

Staff members are sad The hotel is not good at all

Still waiting to get my refund my car was charged $800 and I never stayed there after looking at the reviews about the dirty sheets and bugs I end up looking at a different hotel I'm still waiting to get a refund smh

Hotel rooms was given away when I booked online for 2 beds in both rooms. They said the hotel was overbooked. Had 2 girls in one room and 4 girls in another in king size beds. Where are they suppose to sleep with 4 girls? Explain that!!!

I had to pay 25.00 for parking

The room was very clean

Better tv providers

I liked the location, the shuttle bus service and the receptionist. There was no bottle of water in the room and none on the guest room floor . The carpet could be clean .

The staff were friendly, the room was clean, I would have liked an air freshener in the bathroom though. But everything was great. The food was good too and there was a snack bar with snacks, sandwiches, sLads and drinks so when the restaurant was closed, there was still access to food.

Everyone was great

The pool was not functioning as well as only two elevators were working at times we had to wait 10-20 mins to go upstairs because the stairs is in all the employee only doors. My door looked liked someone tried to break in

Got in late so I didn’t know where the entrance was have to call the front desk to guide me to the gate! There were so many stragglers around the property I felt uncomfortable The location was cool because it was by the Airport but there were too many people walking around looking crazy and dangerous

No room service, parking rate

Property was stolen out of my room by house keeping ! Horrible experience

Water pressure was not best. Hotel staff was helpful. Distance from airport great.

Locations to restaurants and airports did not like cable television

All was good

Hotel was just ok. The smell of marijuana in the elevator was not a good look especially since I had a friend who flew in from another country staying with me at the hotel and asked what’s that smell?

I loved my stay. The staff was very professional and friendly. Elicia and Bobby were very welcoming

Don’t get early check-in, I feel like we got a bum room for asking. Our bathroom sink had a slow drain issue. Our view was the roof of the building and highway. Spondivits has some good seafood, right next door.

Fueron muy atentos,Lugar muy limpio,experiencia agradable.

Dirty covers, terrible water pressure, water doesn't get hot in shower.

This property was clean and comfy. Staff was very helpful and friendly.

Elevator needs to be faster and working properly

Friendly staff Dirty sheets, low water pressure, water didn't get hot.

Check in was horrible

Definitely not a 3.5 Star Hotel. Remove one star.

Good overall

The rooms are amazing, everything it’s clean and also is the same that they show you at the pictures when you reserved.

Charged for parking. The hallways smelled stuffy. One of the elevators constantly made a noise and did not work. The towel rack was broke. /

Great stay at a great price!

The room was very clean.

All around was great

Clean room

The rooms were lovely but the beds were high off the ground which made it difficult for my parents to rest. They are in their 80s and have limited mobility.

Fine

Shuttle was very convenient and staff was very friendly..

Airport shuttle left on time and arrived at the airport in 10 minutes.

I was surprised that there was a $25 fee for the self parking for the 7 hours we were there, and that the "restaurant" was more of a take-away bar. The room was great (but no hairdryer.)

Everything was good

Breakfast was $24 and very basic

Just absolutely terrible and the customer service

This was a lovely hotel and the lobby, The restaurant for breakfast was very good. They had a self check out snack bar after hours. The choices were OK. My room was OK, simply decorated, but the shower was dripping. And I told the front desk, but nothing happened. It was hard to regulate the air conditioner, it was either too warm or too cold for me. But that's just my personal issues. The hallway had a little bit of a smell, but the room is very clean, and the bed was extremely comfortable. And the maid service was excellent. A good place to stay near the airport. And not that noisy!

Amazing breakfast buffet

Very convenient!

Better customer service

As a content creator, I was actually pleased with my stay and the services at the property. The staff was very helpful and communicative. I will return to the property to conduct a video review as I believe it will help boost revenue and interest in the property.

Yes the shuttle was on time and just a few minutes to the airport 😃

Don’t know. Spent night and left for airport 0500

The hotel was clean overall decent amenities, could tell there could be some upgrades to things like TV and may be carpet. However, upon checking in the line was outrageous as the airline stewardess were coming in to stay as well. Not enough help at the front desk to move the lines along. And the gates in and out of the hotel did not work the entire three nights that we were there. Overall, it was decent, but I would stay at a different hotel due to staffing, as well as the gate in-N-Out being a nightmare, not to mention parking was$20 a day.

Nice and clean room with welcoming staff members at the front desk.

Room was clean and safe. There were security nearby and the safe made me feel comfortable and safe

Clean room

Orlando to South Korea ,the lady at the counter were really rude she state no rooms available till next day at 4:00 pm didn’t accept my request for early check in even by paying a fee, me and wife have to stay at the lobby treating different Hotels in the area but couldn’t find any other option but trying to sleep in the chair my wife 62 years old and me 63 when next shift arrived I requested early check in at 6:00 am 4 hours after we got to the Sonesta Hotel then the lady accepted early check in around 8:00 am after 6 hours at the lobby of the a hotel . The heater didn’t work I have to request maintenance service the guy came to fix it but works for only 1 hour then have to call again and guy came back to fix it again the temperature at Atlanta was 32’ We have really bad experience with the Hotel staff only the maintenance guy did his job with good actitud. Also realized that I have made a mistake booking the stay when wrong date which I realized right a way and cancelled my reservation at the Expedia app and booked agin with right dates and I have been charge twice and the staff told me refunds and cancellation are not available at that location

Ripped net curtains, and dirty armchair . Airport shuttle was great service

The room was clean and comfortable, and the staff were friendly and helpful throughout my stay. The property was in a convenient location with shops nearby, which made it easy to get anything I needed. The airport shuttle was also easy to find and very useful. Overall, I had a good experience and would recommend this place to other travelers.

Water was constantly turning on/off during showers, small, small rooms. Room amd furniture need maintenance

Hotel is minutes from the Airport, & around some good Seafood Restaurants & Sportsbars within walking distance.

Great location very close to the convention center but not pricey. Bar staff was wonderful.

Hotel was good room just and a lot of ladybugs

I’ve stayed here a bunch of times over the last 4yrs, so Ive watched this property transform with all the repairs. I was a little disappointed when I noticed the shower wasn’t completely cleaned because the clear top to someone’s razor that was left in there. That meant nobody cleaned that area. None of the ice machines were working so I had to go to the bar to get ice. A couple piece of ice had frozen black particles inside a few pieces. And I had a really bad issue with ladybugs all night and morning. They kept popping up on my bed sheets, the cup I was drinking out of, and that ice bucket. This is my first time experiencing that at this property.

The staff here did an admirable job late last night to accommodate a flood of check-ins due to flight cancellations at ATL. Theu were hard working and extremely pleasant and sympathetic to tired, frustrated travelers. I really appreciated it.

Shuttle was good.

My reservation was taken with no notice, 3 hours waiting to find out no rooms are available. Front desk staff was swamped, but he remained nice even with everything thrown at him and the mismanagement of things above him.

The hotel charges for everything when other hotels in the area do not itemize every item for a fee.

Nice

Love the place just wish they had a pool.

Front desk lady give me key card to room 914 which was someone else’s room. Got another keycard for room 1030 and there were bugs on carpet and on ac unit. Traveling with an infant and elderly mother. Do u really think we want to stay at hotel. After all the inconvenience manager refuse to give me a refund. Ridiculous.

Nice and clean

No complimentary breakfast. Daily parking cost is extreme.

There were mixed messages from the staff about the shuttle. Other than that, it was a great stay close to the airport.

There was no Bible in my drawer, there were dirty cups behind the desk with the lamp by the bed, there were used q-tips in the drawers and my son got stuck and locked in the bathroom.

The hotel is clean

Room was very nice and comfortable. I was not aware that overnight parking included a 25.00 fee.

Airport Shuttle was easy to find, I didn't use the gym

the shuttle was excellent; the staff was very nice.

The shuttle bus was also way too small, everyone was cramped into a tiny bus as despite being early in the morning, it was already full.

The shuttle bus was also way too small, everyone was cramped into a tiny bus as despite being early in the morning, it was already full.

Good

Good

It was great!!

It was great!!

The bed wasn't made over the 2 nights that I was there and clean towels were not provided. The bathroom wasn't freshened up. The front desk didn't tell me that I needed to request room cleaning. If they had, I would have asked for clean towels. I assumed this would happen. The breakfast server was very nice and courteous. Not much information provided at check-in.

The bed wasn't made over the 2 nights that I was there and clean towels were not provided. The bathroom wasn't freshened up. The front desk didn't tell me that I needed to request room cleaning. If they had, I would have asked for clean towels. I assumed this would happen. The breakfast server was very nice and courteous. Not much information provided at check-in.

There is no free breakfast, parking is an additional $25 per day, and the staff (front desk and restaurant) was incredibly rude.

There is no free breakfast, parking is an additional $25 per day, and the staff (front desk and restaurant) was incredibly rude.

Very nice staff rooms are great. The parking is great your able to come in and out as you please with your key card. Overall great stay

Very nice staff rooms are great. The parking is great your able to come in and out as you please with your key card. Overall great stay

The staff is fantastic, Barbara made our stay wonderful. Rooms are ok, but staff made it perfect.

The staff is fantastic, Barbara made our stay wonderful. Rooms are ok, but staff made it perfect.

Room okay, only one washer and dryer for the whole hotel. Did not look as it was newly remodeled

Room okay, only one washer and dryer for the whole hotel. Did not look as it was newly remodeled

The

The

There were bed bugs in my room.

Location was excellent as we needed to do our global Entry interview. Free shuttle to airport. Parking though is $25

Great service

Convenient to airport

Customer service was excellent during a very busy and hectic check in.

Everything

Yes

Room was clean and the staff was very pleasant and accommodating.

Old Fashioned that I drank at the bar had a piece of a baggie at the bottom of it. Unexpected $25 per day to park in their own lot!

The staff was amazing. The evening concierge gave impeccable service i wish i asked her name but she made my stay wonderful.

Great staff team - clean room, but they had an ant problem on work desk near coffee maker and we weren’t aware they were going to be fixing our A/c so we had to eat our food in lobby. But other than that it was an great stay

Clean room, nice staff overall good.

Customer service and cleanliness of hotel was impeccable. Most definitely would recommend for anyone on a business/family trip.

.

Yes the room was very clean and neat 👌 👍 👏

Clean room

Great

Amenities, the tv did not work the time I stayed. They sent someone to look at the tv but they never returned.

Love the bathroom set up and the room, but the sink hot water was much hotter than the shower. The shower was tempid at best and that made for an unpleasant stay.

yes

Was good and clean

Clean and comfortable

Quiet and close to the airport. Very thankful for the shuttle!

The room was dirty

Yes...extremely clean. Very comfortable.

GREAT STAY... NICE UPGRADES

Secondly none of the ice machines worked and staff was inconsistant with service Will not recommend this property ever not a great representatio of the sonesta brand.

Excellent

The riims were small "not executive ". No microwave abs not enough towels.

Receptionist that worked the night shift was not friendly. I asked for an extra blanket and she simply said they didn’t have any. She did not even try to accommodate us, she just brushed us off and made excuses for their house keeping. The Woman in the morning was much nicer and I wish she had som more help with the mass arrivals from cancelled flights.

The hotel was very clean. The staff was very pleasant. There are tons of food options nearby that’s in walking distance. The shuttle though was hard to find at the airport we ended up taking an uber. All in all though it was a good stay.

Bobby the Bar tender is the best , great service very polite and friendly

I had to move to another room because the cable tv was not working. There should cable operating instruction. The cleaning staff did not clean my room during my 4 day stay.

$25 for parking each day $50 dollars deposit for each day Room have no microwave, to heat food you have to go to the lobby each time besides that i think everything is fine.

Room was clean and quiet. Enjoyed staying there and convenient commute to airport.

Yes

Great staff!

Beds are so comfy!

Great

The property is getting better , reconstruction process is very smooth. I highly recommend it

One of the three elevator sitting work and was extremely dirty you could get on but when you push the button it didn't go anywhere I would rate this hotel as a two-star hotel and definitely not a four

The shower didn’t work.

Ladies at the desk were nice and professional only con was the water not being hot

.

Great stay

Very nice place for overnight stay

Great shuttlr

Yes

It was okay

Blankets are too heavy

The clean rooms and the customer service.

Airport shuttle was excellent

First night we had to be moved to another room because they couldn’t get the TV to work. New room at 3am neighbors were arguing. Throwing things and screaming. By the time security came they were fighting in the lobby. No hot water in the shower but the sink was scalding. Shower was cold. Room A/c heater sounded like it was struggling to keep running. No room service came for the 3 days we were there. Coffee was not restocked. Breakfast over priced. I would stay somewhere else. The staff was not very willing to help or have much care.

Stayed here several times fly and park option is great!

Very quiet and clean facility

Was under construction. Have stayed here many of times excellent stay.

The television in the room didn't work. The halls reeked of marijuana. The overall feel of the hotel was unsafe. I checked out 20 minutes after checking in.

Nice property, clean and spacious.

Very nice hotel. Great staff!

I was a last minute booking. I was surprised when I got a prime location almost across from the elevators. Now I figure it was because the heater in the room didn't work. It put out air that was not real cold, but I cranked the heat up to 85 degrees and the temperature didn't change.

The room temperature was hard to regulate. The phone didn't work. There was no extra blanket in a very cold room. They lied about why they asked for your email address. Everything was so expensive. I will not be back or recommend this hotel.

good close accommodation

Yes

good place

Nice room and good bed

Was not able to shower due to hot water not working. Request was put in Horus before check out but maintenance guy never came to resolve issue

The staff!

All of the above!

I turned on the heat. The room filled with smoke. The smoke alarm rang and nobody even called the room The tv didn’t work in multiple rooms because the lines were cut during the renovations. Then the offered to move me but I had completely unpacked for a 5 day stay and that was far too inconvenientI watched tv on my computer The room was dusty so my allergies were a problem

Horrible

Clean room and great customer service

Everything

Staff was great

Every one was friendly and helpful

Overall great experience.

Very nice staff

I didn't use the airport but my stay at Sonesta was lovely. Would definitely stay again.

Room was clean, and housekeeping kept clean towels in our room.

Great hotel

Everything was great and convenient

Cleaning service was excellent .

Everything was fine and as expected.

I didn’t get breakfast, but very professional, very clean and comfortable

Room was very clean and cozy. Staff was super nice as well. Would highly recommened

I found cockroaches in my room

Very loud air conditioner. Could not be a good nights rest . There was a “chemical “ smell coming from the vents one morning from the bathroom

Great breakfast

Great service airport parking made trip easy to manage

The room had cochroaches and tree bugs through out. Around 330am the hotel smelled of Raid (or something similar) and gave my wife a headache. We could not get confortable and left. We did not even think about sticking around for breakfast due to the infestation. Real downside, Hotels.com refused to refund the stay due to "strict cancelation policies" even though we didn't cancel.

Airport shuttle was easy to find. I did not visit the bar.

Airport shuttle prompt and professional

Close to airport

Great customers services except parking ease. It's not east accessible. Too short of time for drop off

My stay had a few challenges. My shower was not working. I called the front desk and William came immediately & determined I needed a room change. He went back downstairs to handle, got my new keys & helped me get my bags to the new room within minutes where the accommodations were more suited.

Didn’t get the room until later than 530 pm. Not honoring check in time is a non-negotiable.

I love you all I'll definitely check back some other time

We stayed for the shuttle which was really and seamlessly flawless. Pizza in the bar, great. Wine at the bar expensive but great.

I come to Atlanta, and I'm really tired. The water is not really blue in restaurant. All day. I have moved my commitment but I cannot feel easy.No, shower availableNo, water for the bathrooms.Everything is messed and I try to call so many times to expedia for my reform.But no one give me a satisfy able

Clean

Shuttle was on time

It was aight relocated because they over booked

Check in staff was rude and hostile. I arrived for checkin at 4 didn't get a room till 530

Nice

I loved the customer service and the cleanliness of property and rooms. Everything in all was great.

Great customer service

It was a great stay.

Clean room/construction noise disturbed ability to rest on Saturday

.

Unfortunately I didn't get to enjoy the water, but it was very relaxing to chill in the pool area.

Nice hotel overall staff was nice other than those 2 incidents.

My room was very clean. The staff; unisex; was very diligent. They were Business-friendly. Top - Class. Professional! Reasonable prices. Plenty of nutritional snacks & beverages. Side foods. Plenty of parking at ease. Accessible free shuttles 24 / 7.

AC was not as cold but the stay was good

Clean and comfortable. Didn’t get the room we asked for.

Friendly staff

Friendly staff which creates a great customer service, no doubt. Great location near the airport with great shuttle round to/from 7-days a week. Thanks for your hospitality!

The hotels 4th floor had a stinch of weed and mold in the hallways, our room reaked the smell of weed. The hotel could use some updating. The staff was accommodating, close to airport with shuttle and worked for a layover.

Old and outdated hotel. No housekeeping services. Water faculties didn’t work properly

The bathroom was filthy and above the door frame there was mold. Also if you have a vehicle you have to pay $25 per night. Not included with stay. Absolutely ridiculous

It was a nice place to stay but we didnt have hot water and our fridge was broken

We had a very nice two nights day. The rooms are very clean and the staff is very accommodating.

No hot water, a/c didn’t work, and half the room did not have power. Booked for 2 nights and only stayed one and would not refund the 2nd night. Was told they ‘do not refund third party booking’. We had 3 kids and so air and hot water is a need. Also, the WiFi did not work. Front desk was RUDE.

Renovations messed the whole stay up

Renovations still happening so it’s uncomfortable with water and amenities not working

Beware that parking is not free on the property. Also, the staff is very stand offish. My bathroom sink was clogged the entire stay and they did nothing. Lots of small things that didn't add up based on how the place is advertised.

Shower had dirt, key card kept malfunctioning, parking lot isn’t insured.

My stay was a 10:30 pm check in and left nexy day at 8 am. My toilet didnt flush consistently but I was too exhausted to call and wait for maintenence. Next am the water just stopped in the middle of my shower. Not even drips. I had to rinse my hair out in bathroom shower.

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The property is nice even with renovations going on. Front desk staff helpful. Had trouble with shuttle from airport. When I called it was difficult to find someone to speak with or update me about shuttle status. It was after 9Pm and after waiting I ended up taking another hotel’s shuttle and paying to get to hotel. I didn’t trust shuttle to get me to airport on time for my departure or help me with wheelchair access so I took an Uber. Shuttle service and information about shuttle at front desk needs to be improved.

I think it’s a decent place, friendly staff, great shuttle service. The only downside is that there’s only one microwave in the hotel, located downstairs in the lobby and non in the rooms.

The bathroom light did not work, the room phone did not work, the television had only one channel and the entire floor had a foul smell The staff said they could do nothing Also they only had one person checking people in and they took forever doing that.

The property was very nice. The employees was very generous.And helpful in every way possible

When we finally got into our actual room, the sound of the construction on the floor above us was so incredibly loud. Luckily we were leaving for the evening shortly after check in. There was a sign in our room that said construction would be happening from 9 to 5 but it started again at 8 AM as we were waking up. $25 is steep for parking for a single night when I’m always paying a regular rate too. Otherwise room was fine.

Very nice, clean, comfortable. Very helpful staff. They went out of their way to let me know my wife was trying to reach me! Thank you!

This property was doing some renovations during our stay. I can say the renovations didn't have a negative impact on the cleanliness of the hotel, well at least not the parts we seen. Our room didn't have the room number next to it, so we ended up passing our room trying to find it. The next day after we got breakfast, someone had taped the room number on the wall by our room. We found it funny. The issues we had were: 1. The water pressure. For some reason the water pressure went down as we used it. 2. Some of the sockets in the room did not work, like the main ones between the beds. 3. The clock didn't work either. 4. The phone didn't work. I had to use my personal phone to call the front desk for needs or questions. I mentioned to the agent that it didn't work and she didn't really acknowledge it. 5. I received a text the day of check in saying pretty much if I needed anything just respond to the text. Well, I sent a text and never got a response. So, my needs weren't met until the next morning when I went to the desk. 6. When the room was booked, the reservation included breakfast. In the morning when we went down for breakfast, The nice gentleman explained that we needed meal vouchers. The vouchers were not given to us when we checked in. So, of course had to go back to the desk and get the vouchers. The cost for the breakfast was like $42 or $44 a person, which I think is quite pricey. The staff all around were nice and our stay wasn't really bad. Rest. Eat. Leave.

The property was amazing.. The staff was informative.

Bed comfortable

Great Location off the freeway with nice dining restaurants and quick eats close by

Great

Transport access

Would’ve definitely given 5 stars but they’re doing renovations at the moment.

It was great that it offered airport transport. Room was nice and clean.

Great staff and service

I really enjoyed my stay at the Sonesta. I was greeted by the nicest shuttle driver at the airport that also got me back for my departure flight. The hotel was beautiful. The staff were super accommodating too. My only issue was the water pressure in the bathroom would be great then just cut out. I am going to assume it’s due to the construction. Other than that I really have no complaints!

It was an okay stay. Most staff were nice and there was a shuttle which was convenient.

Shower wasn't working properly, spraying all over the floor and my clothes

excellent by the airport.

The hotel was not clean and is outdated

I didn't like that I had to pay $25 per day for parking and i spent 5 days there. It was also $24 per person for breakfast per day if you wanted breakfast there. which I didn't It is $50 per day deposit.

Loved my stay. Have already booked again in October.

The staff was very rude well the night staff the day staff was amazing

Safe. Quiet. Clean.

2) the sink drained very slow so if you washed your hands or brushed you teeth, you had to wait 30 min or more before the sink was free of water. 3) Smell....did not smell clean. Especially when getting off the elevator going to room...bad 4) hard to get into the property. I know they were remodeling but to get into the property and find the correct entrance was difficult-Suggest you change route on GPS/Google to help eliminate frustration for your patrons. Area around was pretty sketchy. People sleeping or laying out in the day time on the sidewalks.....Not good

The property is undergoing renovations so the room I had was not in the best condition. I would not have stayed here with my children but as a solo traveler I felt safe and the room was quiet. I had a room across from the elevator but couldn’t hear anything. Staff was great. Airport shuttle was timely. 15 minute drive from the stadium.

Everyone very nice and helpful and accommodating ...Quiet close to the airport

My granddaughters and I stayed one night, the entrance and the lobby was clean, beautiful, but my room was horrible, the bed was dirty, the furniture was filthy. The tub filled up with water while showering, we didn’t have enough washcloths or towels, they were dirty as well. Not sure if I’d stay again.

Easily accessible

The facility was actually better than expected. Oftentimes airport hotels don't live up to brand standards. The bed was great! The bathroom was stocked with plenty of cloths and towels. The bedside chair could use some cleaning. The tub needs caulking.

Amazing

Wonderful Customer Service Experience. The Buffet for breakfast was delicious and they have a new restaurant seating that’s very cozy. It was the perfect pick for my weekend to Cowboy Carter Tour 2025 💞

Old, dirty, smelly. Mold in bathroom. Hallways smelled like wet dirty carpet. Highly over rated. Needs major improvement. I will not stay again

When I arrived we were not greeted by workers. We struggled getting out of the car and were not helped or directed to carts. We had to look for them. At the desk, we were not told basic information restaurant hours. No continental breakfast as stated on website. Towel bar broken in the bathroom. The room was never cleaned . When we came in at 2 am, no towels trash over flowing beds unmade. . Staff blame each other why it didn't get done. . Checkout no one. at the desk stayed in the back until we yelled we had to get the airport. Rude. Asked about issues, staff said no manager call back at 3 . Not polite. Will never stay or recommend this hotel.

The staff our wonderful and willing to help and make things comfortable for you

Customer service at front desk, Tia, is lovely and all the ladies in the parking area are wonderful. Great staff!

need upgrades

Very comfortable, easy check in and check out.

Was comfortable and clean my niece and nephew enjoyed the pool. Only bad thing was the tiny fridge and no microwave in room. The 3rd floor ice machine was out of service so we hat to go to the 2nd floor to get some. Also you will have to pay 100 dollar deposit which should have been listed.

It was great for the price and close to the airport.

It was a wonderful experience

It smelled like mildew. The drivers don’t help with your bags

Very clean

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Service by the valet when I checked in was great! I had trouble with the air conditioner.... it seemed like it kept resetting and I kept having to get up to turn it back up... otherwise, for the most part my stay was great! I thought parking was quite expensive!

Staff prioritize professionalism especially front desk - regardless of the cheaper price the hotel still have a luxury feeling to it

Three different rooms in 24 clock hours is ridiculous. This speaks largely to maintenance, more specifically preventive maintenance not being done. Moldy wet carpet in a hot steamy room, then the A/c unit explodes and then, albeit trite, the iron did not heat up, and lastly the room safe was locked and could not be used. This facility lacks leadership and much, much more.

Quick, easy, check-in no problems., parking is a little interesting. It looks like they. How's vehicles for the airport? So the parking lots are very full. They charge $25 per car, which really. If you're staying at the hotel, I don't think they should charge.

Literally took 55 minutes to get checked in. 1 woman at the desk and 15 guests waiting. Some over an hour. Finally another person came who checked people in normally. It was pathetic.

I love staying there it was convenient with regard to the close proximity of my business needs. I would have given it 5 stars however updating the shared bathroom by changing the toilet seat and having the bathtub re-glazed. The shower curtain in this bathroom should either be fixed or replaced. Lastly I strongly recommend replacing many of the pots and pans as the teflon is flaking off and that’s a health and safety issue. I would still recommend staying there it was clean, quiet, comfortable and safe. I will definitely stay there again.

The staff was great and it is close to the airport and the shuttle to the airport was perfect!

Airport parking and hotel so close to the airport.

The hotel for the price needs some work. The staff was friendly and helpful.

It’s perfectly located for my traveling needs.

Was quiet and easy to get to!

Great stay particularly while catching an early flight.

The staff was amazing!! My room just didn't feel clean though. There was flies in the room and downstairs in the lobby. I won't be staying again.

I was hesitant contacting them . But the accommodations is just not what it should be whatsoever. I really got this room cuz i needed a mental physical emotional break.to relax and just rest in peace . so I've been trying my best to do that but the whole floor from the front door to the closet is soaking wet. I don't know where the water is coming from The refrigerator was filthy. Goes in & out.I don't know what the stuff is around the it & under it. The wood is chipping stains old dried spoils! Table chairs stained & dirty . the carpet is peeling and coming up. It's a cigarette burn in the chair. The towels sheets were dirty and I was told wrong service was not available. I had to wait till the next day. The whole entire room was vacuumed or cleaned I sanitize it and cleaned it myself. I wasn't in a good emotional, physical or mental place to deal with any conflict or disagreement . I have a lot of self that I was not physically in any position to unpack again as soon as I get in my room, I unpack all my bags and things . I thought today Room Service will come and clean the tub still dirty sink still dirty. She did not understand English. I had to keep talking into her phone to explain things to her. I still gave her a tip. Also, the door is jam. It's very hard to open and close that I have hurt myself several times trying to get in and out the door

Easy to check in and stay was nice and quiet

Parking lot was full. Staff was not friendly

Parking in the lot is an extra fee. The hotel is very old and our room was not very clean.

The staff were really nice as usual. The bathrooms in the rooms could use some updating but other than that it is a nice place to stay.

Bath room was cluttered with water. Smoke alarm rings when ever take a shower. Wash sink does not drain the water

The property it self was outdated and they didn't have microwaves in the rooms. I did love the staff and the safety

Bathroom has no vent and the tub looks beat up Bathroom electric mirror not working No water the fridge U are charged for parking your car

It was overall nice, I just didn't like the old carpet smell.

location pricing no mention hotels was renovating

Staff was friendly. Property was really old, carpets were stained and bathroom needed a major upgrade.

Entering parking lot is very confusing. They are more interested in getting airport parking than they are accommodating their guests. Charging guests $25.00 a night to park is a ripoff. I parked at the airport for $17.00 a day for the rest of my trip. The room did not feel clean. The carpet was very dirty and had a bad odor. I will never recommend that place or stay there again. I am very disappointed.

I loved it and i will stay there again

The staff was very nice and helpful when we checked in.

Enjoy my stay

Quiet and a convenient spot for where we needed to go

K