Holiday Inn Express & Suites Atlanta N-Perimeter Mall Area by IHG

Clean room

Repeat customer. Will return

We enjoyed our stay. Breakfast was good and fresh.

Time to remodel Breakfast

Overall stay was ok. We stayed four days in the room was never serviced by housekeeping. Each day we had to go and get towels and washcloths because we were told by housekeeping that they did not have any, which was weird. Breakfast was blah. The rooms definitely need to be updated.

Staff, breakfast parking was great

Exceptional

I had a huge bug in my room that looked like a cockroach. I’m not from this state so i’m not sure if this is common but it made my stay uncomfortable. The staff did allow me switch rooms.

For a 3 night stay, asked the front desk twice to have the room serviced. Said right way but we’re short of staff. No service for entire stay. No coffee supplies. According to the front desk person, they were having issues with some of the in room safes—-so all of the in room safes have been disabled. Extremely poor stay—-worst ever for us at Holiday Inn, very disappointing!

Will stay there again. Need to become a delite person

Make sure the locks on the room door work at all times

I didn’t understand the roaches in room and in breakfast area

The breakfast was good and well done organized we enjoyed it.

Good location, friendly staff who were helpful. Easy access to parking. Elevator stopped working the day of checkout. On the busier morning, staff had some difficulty keeping up with breakfast needs. Otherwise, no major issues.

Excellent room, comfortable and spacious. Fantastic beds and pillows. Great location with your own exclusive Waffle House across the street for breakfast. Only thing was the WiFi, it kept going up and down all the time. Made it a little more challenging to work remotely from the room.

Nice place, nice staff. I appreciate them letting us have an extended stay. I had surgery the day before and needed more time. He also made sure our stay was great and if we had any problems. Breakfast was good too. Fix the side sliding door. We could go out but couldn't get back in. We had to walk around to the front. Whoever installed the bedside lamps put them on the wrong side in room 703. The power-on button is not next to you. You have to reach your hand around to the other side to turn it on. Other than that I was would gladly come back.

Needs minor repairs. Staff was nice

Exceptional

The only negative I have about this location is parking. The parking lot is difficult for handicap parking.

Ive stayed here before 2 or 3 times and never disappoints. Staff was great room was clean and comfortable as always. Mgr came because I was having issur with remote he got me a new one. Breakfast is good too.

Exceptional

Very welcoming staff helpful and kind! Great location and just enjoyed my stay overall!

Comfortable room with good facilities Poor signage on approach. Mismatch between hotel policy and Booking..com policy. Booking.com stated to pay at the hotel but our booking was cancelled by the hotel as payment not made in advance of our arrival. A new booking had to be made.

No coffee, machine out of order . The faucet of the bathtub broke for the 2 days,and I try to fix it every time to take a shower. Wasn't a good experience.

Comfortable room with good facilities Poor signage on approach. Mismatch between hotel policy and Booking..com policy. Booking.com stated to pay at the hotel but our booking was cancelled by the hotel as payment not made in advance of our arrival. A new booking had to be made.

Not great

Hotel room was very unsanitary, sink did not drain properly, nor did the shower not drain. Parking spaces are very limited. Room had a very musty odor to it and cleaning staff knocked on the door even with the do not disturb sticker on the door. Very disappointed.

My room was large and clean; bedlinens were good. Several charging plugs didn't work -- discovered when phone didn't charge overnight. No maid service the first night, even though I was out of the room all day. No coffee the entire time, machines were broken and ran out of juice. No eggs at 8am one day. Although name of hotel was Holiday Inn Perimeter Mall, hotel was nearly 2 miles away from the mall, not walkable! Misleading. No place walkable to eat and snacks at hotel were nearly nonexistant. Front desk staff was abrupt -- "you need to come get your own towels"

There was a fire, flooding, and mildew Fire flooding, Mildred. Customer Service staff rude and blunt at check in and check out. Had an air that it was beneath them to talk to and provide good service to the guest. Not only with me but witnessed it with other guests. None of the amenities were available to use. Pool stayed closed. Only one elevator worked. Door entering and exited the property did not work properly even with the key card so had to walk around building to find an open door to get in.

My room was large and clean; bedlinens were good. Several charging plugs didn't work -- discovered when phone didn't charge overnight. No maid service the first night, even though I was out of the room all day. No coffee the entire time, machines were broken and ran out of juice. No eggs at 8am one day. Although name of hotel was Holiday Inn Perimeter Mall, hotel was nearly 2 miles away from the mall, not walkable! Misleading. No place walkable to eat and snacks at hotel were nearly nonexistant. Front desk staff was abrupt -- "you need to come get your own towels"

There was a fire, flooding, and mildew Fire flooding, Mildred. Customer Service staff rude and blunt at check in and check out. Had an air that it was beneath them to talk to and provide good service to the guest. Not only with me but witnessed it with other guests. None of the amenities were available to use. Pool stayed closed. Only one elevator worked. Door entering and exited the property did not work properly even with the key card so had to walk around building to find an open door to get in.

Very good

Good location, bed was comfortable, breakfast was okay. Free parking. Rooms are dated with old AC units, room got humid at times, only 1 elevator working, you have to sign up for room service.

Good location, bed was comfortable, breakfast was okay. Free parking. Rooms are dated with old AC units, room got humid at times, only 1 elevator working, you have to sign up for room service.

My room door never locked, room service didn’t come to my room, didn’t receive my key until the next day and it didn’t work when I got it.

Breakfast was enjoyable My room door never locked, room service didn’t come to my room, didn’t receive my key until the next day and it didn’t work when I got it.

Room was nicely laid out but was very stuffy and could use ventilation. Our stay for the most part was uneventful until someone on the first floor decided to smoke causing the sprinklers and fire alarms to go off Saturday afternoon with flooding in the first floor area. We waited probably 30 mins before Sandy Springs fire department gave guests the all clear to return to their rooms. I hope the culprit is fined. Either way, the daily breakfast was plentiful and good and the stay was useful.

Muy amables y atentos.

hotel lobby smelled strange but other than that , room was clean , air worked, good shower pressure. breakfast was okay. would stay again

Superb

No coffee offered in lobby in the evening and coffee maker not working in my room.

Staff was really helpful they hotel smelled clean on every floor even as soon as you walked in. Breakfast Was great as well. Will most likely stay again in the future

Very good

Pool was closed, got stuck in the elevator, tub was stopped up. TV didn't work

Clean and comfortable

Very good

Clean and comfortable

breakfast was great and the rooms were fantastic as well as the staff 2 hours prior to arrival, I received an automated message that my payment couldn't be processed, which I thought was odd since it was pay upon arrival booking. At that moment I processed the payment on the booking.com app. Then upon arrival to the hotel I was informed that booking hadn't sent the payment yet and that my reservation was cancelled. I then was required to pay additionally at the hotel and was then double charged for this booking. I still have yet to receive a refund of the double payment.

2 hours prior to arrival, I received an automated message that my payment couldn't be processed, which I thought was odd since it was pay upon arrival booking. At that moment I processed the payment on the booking.com app. Then upon arrival to the hotel I was informed that booking hadn't sent the payment yet and that my reservation was cancelled. I then was required to pay additionally at the hotel and was then double charged for this booking. I still have yet to receive a refund of the double payment.

Pretty good but could dust and clean better

The staff were very unfriendly and unhelpful. It stated pool on my reservation and there was not one. Staff

The staff were very unfriendly and unhelpful. It stated pool on my reservation and there was not one. Staff

clean room, great location did not get the double beds i asked for

clean room, great location did not get the double beds i asked for

Nothing

Facilities was very nice and clean. Staff was nice and friendly. Nothing

They didn't have king bed anymore

They didn't have king bed anymore

Parking was horrible and the tv in our room

Location Parking was horrible and the tv in our room

Superb

Friendly helpful desk clerk, felt safe,

Friendly helpful desk clerk, felt...

The nonchalant staff

The location and price The nonchalant staff

I wish the breakfast time was later.

Very quiet! I wish the breakfast time was later.

Very good

The room was clean. The staff was very helpful. The breakfast was ok.

The property was nice The bathtub was not up to my standards! I like to bath and soak in the tub!

Superb

The property was nice The bathtub was not up to my standards! I like to bath and soak in the tub!

Nice rooms

Wonderful stay.

Convenient to Northside Hospital

Convenient to Northside Hospital

Superb

Clean and very good breakfast. Super recommend. Great value.

Passable

Exceptional

Friendly staff

I have stayed at this hotel two different times now and it is a great value. Breakfast is delicious and the staff are friendly and helpful. Great location to both Alpharetta and Roswell activities.

Exelente y todo muy limpio, lo unico que debe mejorar es el desayuno mas variedad

.

Free parking . Friendly staff . Repairs that need to be done. Items to be purchased at hotel counter ie “last minute toiletries, mediations, and snacks” were poorly stocked. Microwave in lobby did not work. Breakfast was very underwhelming. Always a long line getting coffee in the morning due the coffee dispenser talking a long time to heat up after every cup and poor the coffee. And only one coffee machine was working

Breakfast was very good. I only wish the pool had been heated

Parking was plentiful & easy, check-in staff pleasant & prompt, elevators close and fast, room clean and well-equipped, ice machine close to room, quiet environment, breakfast plentiful with nice variety of hot & cold foods.

Staff was rude

Property was clean

The pool could use a good cleaning.

Cleaning the tub was filthy

Clean spacious room with a Keurig coffee pot. :) walking distance to Perimeter Mall and 15 minute drive to Truist Park.

My experience was horrible. I booked this hotel almost a week in advance to pay at the property. After a early morning flight and driving from the airport over 30 mi to this hotel. Just to find out that my reservation had been canceled. When I asked why the reservation was canceled, he told me because he tried to charge my card the day before and couldn't get the money so they canceled my reservation. However, that should have never been done because it was supposed to be a pay at the property hotel. The representative at the front of desk said they kept telling hotels.com that they would not honor that instead of just removing it from the website, they punish the customer by trying to charge their account before they even arrive at the hotel. I keep my card locked so the charge did not go through even though he wasn't supposed to charge it at all until I was at the hotel. In addition, the hotel was run down and it had a bunch of unsavory people there. I was tired and disappointed and had to find me a place to stay after the last minute because of this. False advertisement is never a good look for a business and it is disgusting for the customer after long travel. I feel that I deserve a credit for this ordeal. I had to drive almost 45 minutes to another hotel that was booked at last minute prices that I did not expect to have to pay because of the attitude and dishonesty of that hotel.

I still haven't gotten my deposit from February

Parking was safe.

It was excellent experience staying for a weekend. Amazing staff, filling breakfast and exceptional location!

Friendly staff and very clean. Our room was in exceptional condition and very cozy bed. Best breakfast bar ever 😋

Room was not clean to my standard upon going into room there was already a use towel on my floor, the room didn’t have a fresh smell to it at all wasn’t up to my standards but was only there for 1 night, the staff was really nice, there was lot of parking.

Convenient close to my activities Pool

The breakfast was wonderful. They have a good variety of options to choose from. The only issue was with the towels. Our room had three sets, but we had four guests. When I requested an additional set, the staff member questioned the request instead of accommodating it right away.

The trash cans in the room were too small. The TV remote was old and hard to use because the buttons were worn out. The carpet in the room was dirty. I witnessed flies inside of my room and a roach by the ice maker.

Took forever to turn TV on and off. And the A/C was too warm.

Yes breakfast was more than filling and parking area felt safe.

What a gem. Like new. Friendly staff. Quiet, convenient location.

Kitchen seemed adequate

Parking felt safe

It was clean Breakfast

Parking is tight

The safe did not work and the handle to work the water in the tub fell off.

Great breakfast!

Easy in and out. We liked that elevator went straight from parking garage to your floor. AC worked really good. Breakfast was good and plenty of options. Good water pressure and temperature. Like the Dove shampoo/soap/conditioner in the shower loved that you provided dispensable hand soap so don’t have to use a bar of soap. Not very many channels to choose from on tv after a long day at the aquarium and museum. Not the hotels fault but the neighboring room kept letting the door slam shut late at night and early morning.

Excellent stay! A bit of a mixup at checkin; but, we were able to get that all sorted. Great service, clean room, and excellent breakfast. Definitely recommend this location!

Fitness with dumbbells and bench. Breakfast eggs No coffee in room

Everything was okay, nice big room. My reservations were cancelled at 7am and I was told to make them again. Only to pay a higher price. Staff was VERY unfriendly and rude.

Location and quality Lady bugs in the room

Friendly staff Parking

Nice property nice staff nice breakfast room clean had a great time. I would definitely stay again.

no kitchen

Very good for everything

Neehou was so sweet and kind to me thank u so much

Promises not kept - from website and front desk staff

Clean N/a

Room was clean and had lots of space. Good location & friendly staff. Parking was kind of weird, but there’s limited space in atl so it was fine.

Overall property was fine, they had an issue with no hot water that they fixed. The counter top in room has some sort of film possibly from a cup or something that wasn't wiped away from previous user. Overall it was fine. I feel IHG consistently delivers a suitable place to stay.

Staff was nice. Rooms were ok, carpets need replaced. You can tell it's an older hotel but beds were comfortable. If it was updated, I think it would appear much better. Breakfast was good, but not much sitting room. Parking limited but they do have a garage for extra.

Friendly staff, clean rooms, excellent water pressure, good breakfast, great area, and easy parking. What else could you ask for?

My first trip to Sandy Springs was disappointing, especially since I expected hotels in this area to be more up to date. The front desk lady at check-in was very rude, which made the experience start off badly. To make matters worse, the internet and TV did not work during my stay. The gentleman at check-in even told me to “break the TV” if the remote didn’t work, which was completely unprofessional. Had I known there was a Marriott or Hilton nearby, I would have chosen one of those instead. I will not be returning to this property!

Very nice stay! The only con I saw was parking if you have a trailer in tow. You would have to drop the trailer in one spot and park the car in another.

Breakfast is way too early for guest. It’s for the staff and you can tell. They are not nice to the paying customers. They live thier and you’re bothering them. At least it’s clean which is all that mattered to me. Smh do better management

Clean room

Did not eat breakfast there.

The room was clean and nice everything was nice and the breakfast was good nice place for a weekend getaway.

Stayed 5 days. Same breakfast every day. Powdered eggs, powdered orange juice machine, bagels, waffle maker, sausage, biscuits and gravy (presumably made with yesterday's remaining sausage). Made the mistake of moving the couch and found dead bugs. That opened my eyes to the green spots on the ceiling above the bed. I hope it's paint? The carpet below the air conditioner and around the desk/workstation "sploshed". Literally. I had to wear shoes in the room while working because when I stepped in it with socks I had to immediately change my freshly wet feet - I was pretty grossed out from that point forward. Makes you wonder about mold. Random towels in the hallway/ice for multiple days (checked in Wednesday night and it was there. It was picked up Friday morning). Look at the pictures of the ice machine and it will tell you everything you need to know about this place. Kinda crazy this a certified IHG property. The only thing that saves it to 2 stars instead of 1 is the house cleaning and maintenance staff. Front desk staff could not be bothered by your existence. Honestly, they seem annoyed by people being there and them having to be there...I don't know. I just know that this place is really bad and maybe they realize it too and don't care anymore

Yes

The room was dark and the bedside phone charger did not work. Front desk and housekeeping were excellent

The hotel staff that lives on the premesis act as if your in there livingroom disturbing them. A few of the woman were coughing walking around in thier pajamas I clearly was in the way being a paying customer trying to make my coffee. Paying customers should expect a certain level of professionalism. Teach them some manners Holiday Inn please.

Great hotel.

Staff came in 2 hours before checkout. I was in the bathroom with the door wide open.

Everything was clean. Breakfast was good. Coffee was amazing. Thank you so much.

No kitchen... Small refrigerator and microwave in rooms...

No kitchen... Small Refrigerator and Microwave in rooms... Clean room, clean bathroom...I always stay here when I come to Atlanta to visit Family...

Very clean and comfortable place to stay! Highly recommend!

Room was clean. Staff was very friendly, Breakfast was ok. great price close to everything

Good

I was so tight… showers we’re not the best and the AC unit did not provide any airflow

Our stay was very nice. Easy check inn, room was very clean and staff was very accommodating to our needs. We would definitely stay again.

The staff cancelled my reservation, over a technical error on my part and when I called to get it corrected he refused to do so.

The staff cancelled my reservation, over a technical error on my part and when I called to get it corrected he refused to do so.

Great service and amenities

Great service and amenities

Very friendly staff, excellent breakfast, spacious room, great water pressure in the shower.

Very friendly staff, excellent breakfast, spacious room, great water pressure in the shower.

Front desk guy was helpful and low key funny lol. Stayed one night, got a workout in, and left. Overall, great stay. Would book again

Front desk guy was helpful and low key funny lol. Stayed one night, got a workout in, and left. Overall, great stay. Would book again

Hotel staff was great - front desk, housekeepers and janitors.

Hotel staff was great - front desk, housekeepers and janitors.

Clean, friendly staff, comfortable beds.

Clean, friendly staff, comfortable beds.

Spotless room and pleasant staff

Spotless room and pleasant staff

Room spotless and Dove soap, body lotion and soap so convenient and i am very grateful for this. Also, the coffee was excellent taste. Would like to have one of those machines available. Front desk courteous and attentive. thank you will stay again when in Perimeter Sandy Springs, GA

Room spotless and Dove soap, body lotion and soap so convenient and i am very grateful for this. Also, the coffee was excellent taste. Would like to have one of those machines available. Front desk courteous and attentive. thank you will stay again when in Perimeter Sandy Springs, GA

Clean room, friendly staff

Clean room, friendly staff

Great location. Easy access. The hotel was very nice and updated. Great rooms and great staff. Will stay again

Great location. Easy access. The hotel was very nice and updated. Great rooms and great staff. Will stay again

Customer service, broken ice machines

Customer service, broken ice machines

Staff and clean rooms

Staff and clean rooms

Hotel limpio y con buen olor. La atención muy buena

Hotel limpio y con buen olor. La atención muy buena

Check in great and efficient, Cleanliness of Hotel, Room Excellent, Location easy to get to( need Hotel sign at entrance) parking and access, Breakfast GREAT! Coffee Wonderul! We will be back.

Check in great and efficient, Cleanliness of Hotel, Room Excellent, Location easy to get to( need Hotel sign at entrance) parking and access, Breakfast GREAT! Coffee Wonderul! We will be back.

The trim was nice it was extremely spacious

The trim was nice it was extremely spacious

Clean, friendly staff and excellent location

Clean, friendly staff and excellent location

Everything

Everything

yes the room was clean and the staff was courteous.

yes the room was clean and the staff was courteous.

I enjoyed it

I enjoyed it

It is a clean hotel with a good breakfast menu

It is a clean hotel with a good breakfast menu

Everything was perfect and the staff were very nice.

Everything was perfect and the staff were very nice.

The hotel was clean, but it’s old. There was pieces of the ceiling that were hanging in my room and small holes in the wall. The front desk staff was super friendly and helpful though. I would stay again if it’s just for the one night

The hotel was clean, but it’s old. There was pieces of the ceiling that were hanging in my room and small holes in the wall. The front desk staff was super friendly and helpful though. I would stay again if it’s just for the one night

Clean rooms and friendly staff.

Clean rooms and friendly staff.

Staff at the front desk was courteous and helpful, upgrading me without additional charge.

Staff at the front desk was courteous and helpful, upgrading me without additional charge.

Clean room and pleasant staff

Clean room and pleasant staff

A-for staff and courtesy

A-for staff and courtesy

Only problem was the desk clerk and kitchen staff have very poor English!

Only problem was the desk clerk and kitchen staff have very poor English!

Was not informed prior to arriving that the room safes were no longer in use. Elevators were not working for a portion of one day making the trip up the staircase to the 5th floor was not ideal. One entrance doorway was partially broken. Breakfast and parking were of good standard.

Was not informed prior to arriving that the room safes were no longer in use. Elevators were not working for a portion of one day making the trip up the staircase to the 5th floor was not ideal. One entrance doorway was partially broken. Breakfast and parking were of good standard.

The room didn’t have a working safe box. When I called the front desk, I was advised that some rooms don’t have a working safe and I was supposed to call 2 days ahead to ensure availability of a room with safe box. I wasn’t informed of this issue. I had to carry all my valuables with me at all times, which was very inconvenient. Please have the facility fix their safety deposit boxes so it doesn’t happen in future.

The room didn’t have a working safe box. When I called the front desk, I was advised that some rooms don’t have a working safe and I was supposed to call 2 days ahead to ensure availability of a room with safe box. I wasn’t informed of this issue. I had to carry all my valuables with me at all times, which was very inconvenient. Please have the facility fix their safety deposit boxes so it doesn’t happen in future.

Convenient and clean

Convenient and clean

It was an incredible stay from the hospitality to the food, to the location. It was truly an exceptional stay, I can’t wait to come back.

It was an incredible stay from the hospitality to the food, to the location. It was truly an exceptional stay, I can’t wait to come back.

Breakfast had multiple options especially healthy protein options

Breakfast had multiple options especially healthy protein options

Horrible

Horrible

Was clean room and nice view. Thank you and the breakfast was good too

Was clean room and nice view. Thank you and the breakfast was good too

Parking was safe. I don't eat breakfast, so I'm unable to rate it.

Parking was safe. I don't eat breakfast, so I'm unable to rate it.

Good

Good

Bed and pillows much better than last hotel. Elevator had some problems, but staff was right on it.

Bed and pillows much better than last hotel. Elevator had some problems, but staff was right on it.

Everything was perfect

Everything was perfect

Breakfast was good! Room was clean and very large. Over all very satisfied.

Breakfast was good! Room was clean and very large. Over all very satisfied.

clean room

clean room

Room was comfortable and clean. Breakfast had sausage, eggs, veggie omelet, pancakes, hot oatmeal bar with great toppings, juices, fruits, good coffee. Very Nice

Room was comfortable and clean. Breakfast had sausage, eggs, veggie omelet, pancakes, hot oatmeal bar with great toppings, juices, fruits, good coffee. Very Nice

Staff was friendly and helpful!

Staff was friendly and helpful!

Clean room. Great staff

Clean room. Great staff

Excellent breakfast and comfortable rooms

Excellent breakfast and comfortable rooms

My stay was okay, but there were several concerns that affected the experience. At check-in, I was informed that they were running low on room keys, so I could only receive one, which I found a bit odd. Additionally, the bed linens and duvet were stained. I requested for them to be changed, but unfortunately the replacement set was also stained. On the second day, there was no hot water in the building. The stay was manageable, but improvements in housekeeping and basic amenities are needed.

My stay was okay, but there were several concerns that affected the experience. At check-in, I was informed that they were running low on room keys, so I could only receive one, which I found a bit odd. Additionally, the bed linens and duvet were stained. I requested for them to be changed, but unfortunately the replacement set was also stained. On the second day, there was no hot water in the building. The stay was manageable, but improvements in housekeeping and basic amenities are needed.

Room clean, staff friendly.

Room clean, staff friendly.

Good hotel

Good hotel

It was okay

The room was clean, quiet property and friendly staff

Elevators were down, had to walk down 6 flights of stairs, but one elevator was repaired when we returned later that night. We were disappointed that the famous cinnamon rolls for breakfast were dry and not as good as once before.

Greatest

Spotless wonderful all of the above stood ot

Clean room, friendly staff and great location!

It was a great hotel

Room and staff

Okay

Nice hotel

The room and staff was wonderful

Quick and easy check in. Convient location.

Breakfast is always on point and cleanliness of the room and area is geat

Very clean , updated room and breakfast nice and plenty .

Very convenient

I’ve stayed here a few times and every time the experience has been excellent. The from check in to check out it’s ever great

Clean room, courteous staff and good breakfast.

Be sure to inspect your room for bed bugs before getting comfortable.

This is the second time I've stayed there, and it's our first time having any problems. The air conditioning wasn't working, but the guys working that night fixed it. The room phone never worked, so my partner had to call the hotel on her cell phone. Later, I went out to enjoy the nightlife in Atlanta and returned to the hotel. I asked reception if they could give me extra pillows. The guy was a bit rude and told me that what I had in the room was all I could have, so it wasn't a pleasant response. My partner and I always enjoy booking and staying at this hotel because of how clean it is and the helpfulness of the staff. But the guy this morning was definitely very unpleasant, and I was like, "What? Really? Damn it," and I left.

Me and my husband stayed at this establishment for two nights. It was very clean and the front desk staff were very nice. No complaints. Breakfast was fairly decent. We definitely stay here again.

Awesome place

The staff is always welcoming and helpful.

The staff is always welcoming and helpful.

Room was not spotless dirty and some staff not professional

Ths room was quiet and comfortable snd the staff went above amd beyond.

Room clean an front desk was very nice I’ll be back here an the breakfast is good an fresh love dem pancakes

Room was dirty as floor and wall, broken tile

5 star overall expectations met

Customer service

Easy access to highway and in and around the metro Atlanta area....

Breakfast was good, though oatmeal was too watery

Very Courteous, clean breakfast was extremely beautiful. I enjoyed the extra customer service via text. The $50 security deposit made me happy

I CALLED THE DAY BEFORE TO EXPLAIN WE WERE DRIVING FROM TALLAHASSEE ALL THE WAY UP TO ATLANTA SO WE WOULD BE ARRIVING IN THE MIDNIGHT HOURS, BUT WAS TOLD NO NEED TO CALL. CHECKIN WAS WAY LESS THAN DESIREABLE. CLERK TOLD ME THEY WERE FIXING TO CANCEL CAUSE I HAD NOT MADE IT IN EARLIER, ALTHOUGH THAT IS WHY I CALLED IN ADVANCE IN THE FIRST PLACE. NO INSTRUCTIONS WERE GIVEN BY NIGHT CLERK AS TO WHERE TO PARK. NO TROLLEY TO CARRY IN MY LUGGAGE, WHICH I WAS TOLD TO OFFLOAD OUTSIDE AT 1AM IN THE VERY CHILLY AND WINDY MID NIGHT AREA OF TIME AND WAIT FOR MY HUSBAND TO COME BACK, BUT DID NOT MENTION HE WOULD NEED THE KEY TO BE ABLE TO ACCESS THE ELEVATOR FROM THE PARKING GARAGE, ONCE HE FINALLY FOUND IT. SO HE HAD TO WALK ALL THE WAY UP THE HILL FROM THE PARKING DECK BELOW. BEYOND CHECKIN, THE ROOM WAS AWESOME, BREAKFAST WAS AWESOME, AND I DID MENTION TO STAFF AT CHECKOUT HOW TO IMPROVE THE CHECKIN PROCESS. AND I DID TELL THEM I DID ENJOY THE STAY AND THE BREAKFAST.

Poor customer services In particular .Ninah. Very unprofessional and lacks common sense. All other staff were professional and dedicated to providing good customer services. Would not avoid holiday for one individual but would not be patronizing this hotel

Clean and very helpful, kind staff! Nice and quiet too so I could rest.

Clean rooms, friendly staff

Clean room but the iron did not work

everything and everyone were amazing

Omg!! The lobby clerk which can't remember his name was siii helpful...I'm sorry for not remembering his name...I had to rent a car due to the flights issues with TSA and so I had to drive from Miami to GA and I got there really late and he was just there waiting for us me and my brother. Great help loved the room...super clean!! Which I was finally happy because been to georgia several times and the hotels I've stay..been dirty and bad smells .BUT this one fully RECOMMENDED!!! SUPER CLEAN ..LOVE THE BED AND SUPER WHITE SHEETS...THANK YOU FOR KEEPING THE ROOMS CLEANS..TO THE HOUSEKEEPER THAT WORKS FOR THEM...IM SO HAPPY .Definitely I WOULD AND WILL STAY AGAIN WHEN I COME TO GA. I COME ONCES A MONTH AND WILL START TO STAY HERE. THANK YIU GREAT SERVICE.

Very nice.

Nice

Very clean hotel

The place was substandard, it wasn't clean, exit doors were broken and I received mixed message from front desk about check out - Checkout was at 11 am. I asked the clerk at the front desk would it be okay to checkout at 11:15am. She gave me the okay and advised me to let the cleaning staff know. I thought everything was okay until I received a notice stating that I would be charged extra if I went passed the eleven o'clock hour.

Very clean

Room was very clean

Very friendly . They allowed my husband to get coffee before they opened.

Great location

good last minute stay

l never see dirty hotel like this

The thing which I didn’t understand is, they won’t allot the room which we booked. They mentioned they allot only based on the availability. I booked two queen bed room. They allotted king size bed with a sofa bed. When I asked them, they said that though booking is confirmed with the payment as well, there is no guarantee that they will allot the same room which we booked. That doesn’t make any sense to me. Why kind they hold the room which I booked and made the payment as well. This is insane. They don’t have pillows for the sofa bed as well.

Clean hotel, friendly staff, very good breakfast and the price was great.

Good

The guest services, the room and the hotel was all well kept and very nice! Will be back soon!!

clean, modern rooms. friendly staff and nice breakfast

The room was spotless, staff was okay. Not particularly hospitable to be down south. Complimentary breakfast starting 6 am. Conveniently located by a shopping mall.

Clean room

THE BREAKFAST WAS NOT AVAILABLE WHEN WE CAME DOWN TO EAT AT 6:30 AM AS EXPRESSED DURING CHECK-IN THE NIGHT BEFORE. SO I HAD TO WAIT SO IT REALLY DELAYED THE START OF MY DAY. THERE WAS NO APOLOGY OR EXPLAINATION WHY THE BREAKFAST WAS BEING SERVED LATE.

The suite was incredible, but the fan was so loud. It's near a busy street so the outside is loud too. The breakfast was good a lot of options.

Great service and location

Excellent stay! Clean, friendly staff, and a delicious breakfast thanks to NADIA!

Great accomodations for a great price.

Good morning, I hope you’re doing well. My husband and I recently stayed at your property to celebrate our anniversary, but unfortunately, our experience was impacted by significant noise disturbances. Over the past couple of days, there were people running up and down the hallways, even during quiet hours, and a baby crying throughout Saturday night. Because of this, we weren’t able to get much rest, which took away from the enjoyment of our stay.

Only issue is the juice machine for breakfast is watered down. Other than that it was great.

Disappointing. Air conditioner didnt work well at all so the room was stuffy to sleep in all night. Had loud thumping noises coming from beside us and above us early in the morning. Woke up to hundreds of ants all over the refrigerator/microwave area. Room was overall nice, good bfast and internet worked well. But the ants..can't say I'll be back.

The front desk staff was welcoming. No problems with check in or parking.

Stayed in Room 712. By the time I left after three nights there, I had about 20 bug bites on my left arm. Believe there were bed bug bites although I didn't see any of the normal signs of bugs.

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The room and whole hotel are very clean and staff are friendly.

The police got called out to the property and parking is very hard

Yes

This is always our go to Hotel whenever we come to Atlanta because it's close to everything from eating, shopping and to the highway. It has a microwave which is always important, suites, the beds are comfortable, very clean and the location is safe and nice. Staff is always kind as well

Staff was always pleasant, room was clean, loved the freshly ground coffee beans, and breakfast was good. Also, close to Northside Hospital, so very convenient when my husband was there for 10 days. I have stayed more than once, and will go back.

Greatest customer service this was my first time visiting Atlanta the staff and stay was awesome and special thanks to the gentleman who checked me at night when I arrived great hospitality

Breakfast was good

It was delicious

Everything was nice

All was comforting

Variety

Staff was rude upon arrival, everytime we went inside the hotel we would smell boiled eggs made me super nauseous, ac wasn’t working, tv wasn’t working, can hear other guest who is next door to you, very dusty, mold in bathroom, no air flow in bathroom literally almost passed out, didn’t want to tell staff because I was uncomfortable because of how rude they were. Very disappointed. Won’t EVER be coming back!

Our stay was great

I would definitely book this room again

Terrible experience for checking in, the girl in front desk so negative, I will not back forever.

Stayed here for a night and couldn’t have asked for a better place to rest our heads. Rooms were clean and comfortable. The breakfast option was a plus, but most of the options were empty when we went to the dining room and were not replenished in a timely manner.

I went at the last minute still warm and available

Staff was friendly, easy and quick check in and check out.

Location, quiet, amenities

Front desk agents are great at there jobs

Room is clean and comfortable. Breakfast was filling and plenty of options

Great place to stay! The staff there was super friendly! Nadia who helps with the breakfast was incredible as well! I would definitely stay here again!

I will be back

The room was great, you have a choice of a soft pillow or a firm pillow the bed was comfortable. A great place to stay.

The room overall was great from staff to staying there for 4 nights. Complimentary breakfast was A+. I would definitely book there again for another trip. Clean rooms and very spacious.

Breakfast was quite good as was the staff.

Receptionist friendly, fast, informative and welcoming. Hotel is everything I could ask for.

Exelente estadia muy tranquilo todo

This was a really nice hotel! The staff was very nice. Very easy check in ($50 deposit).. The rooms are very clean and the breakfast is spectacular! Would definitely be staying here more often.

Hotel is in a great location, reasonable price, friendly staff, free parking and free breakfast.

This is our go to Hotel whenever we visit Atlanta. The location is in a great location and it's near everything. Reasonable price, good breakfast however would like for bacon to be served more, clean and the staff is very friendly.

It was nice, calm and quiet.

Great stay. The air freshener was very strong in my 2nd floor room. Was here 2 weeks ago on tbe 5th floor and didn’t smell it. Too overpowering.

Everything was great. Super comfortable room. However, I would’ve loved if breakfast started at 6am instead of 6:30am. I’m currently training for a new role at a local hospital. I have to be clocked in by 7am. So having that free breakfast at 6am would’ve been great.

The beds were clean and nice and comfortable. The room was in good shape, comfortable. Everyone was friendly.

Comfortable, clean, great beakfast! Thank You!

I enjoyed the regular housekeeping. Breakfast is always delicious. In a great part of ATL & nearby malls and restaurants.

On this visit, however, one interaction stood out in a negative way. The air in my room was stuck on 74 degrees, making it very muggy. I informed the front desk attendant, who was excellent, he showed great customer service and immediately took action. The manager later came to check the thermostat. Since I mentioned the issue in the morning (around 9–10 am), I assumed there would be enough time to consider moving rooms before the next check-ins at 3 pm. Instead, the manager said, “I don’t know if we can move rooms because people paid for these rooms.” I responded, “So did I, ma’am.” That statement did not sit well with me. I’m not discouraging anyone from staying here, in fact, I still recommend this hotel and will likely return, but I wanted to bring awareness to the importance of wording and customer communication.

I must say my wife and I truly enjoyed the staff, and the atmosphere was so serine and calm. We will visit again

No

Ceiling was peeling in the bathroom. The staff didn’t speak and they were not friendly at all. There weren’t any smart tvs. The hotel had direct tv and the signal was weak so I was forced to watch my phone on a two night stay. The breakfast was pretty good but that’s about it. The back door was temporarily out of order but was propped open all night so anyone(non guests) had access to the facility. The air conditioner rattled when on. I will not be staying here again.

No Netflix

Nice clean hotel for the price. Great value.

Clean, quiet, friendly staff.

The staff was nice and helpful. The cleaning staff was on point. The breakfast was good as well.

Thanks

The back door was locked, out of order. Even with the electronic key door didn't opened.

They were accommodating by letting us check-in early. Room was quiet and comfortable.

I will not be staying here again i could not sleep with all the stomping around and slamming doors

Nice hotel. Clean, bright. Entry door broken the entire tine that i was there leaving property unsecured during the night.

The deposit was not told about up front (i tried to read the fine print for it but never found it). On top of not being prepared for the deposit there is a 10 day refund wait time for certain cards for deposit and a 5 day wait time for regular bank cards. The tv was difficult to use as in the generic remote didnt work well with the tv. Very difficult to choose a channel. Finding information about the hotel was difficult. I wasnt sure where to find the information for hours of the breakfast or the pool hours. I would guess there would be some kind of website spot link I could go to or a pamphlet with this information in the room. I searched the website for the hotel and couldnt find information so i would have to go to the front desk or call. The shower curtain and shower altogether could use some improvements. The curtain is cloth with no liner. The shower head sprays out of the shower making a mess on the floor and if the curtain is not just right it also sprays on the floor. When i mentioned it to the front desk they told me this was a common question and problem with the water spraying out. The staff was very friendly and helpful despite all my complaints above. Everything was clean and there was plenty of bathroom products (shampoo, conditioner, and soaps) available for use. Free parking too.

Everything matched the photos except the breakfast. My son was let down that there wasn't bacon or sausage patties like in the photos. It was his birthday trip, and there was only turkey sausage links both mornings. Other than that it was a great stay/trip.

Professional staff and clean fresh room.

Enjoyed our stay

The parking lot is very small and concerning

Clean room, clean hallway, friendly staff

Awesome

This hotel was great. The bed is super comfortable with a big room. I enjoyed the breakfast choices & the gym was great. Parking is cool. It’s in a garage. I lovd the area it’s in & super affordable.

Clean room, staff don't speak or not that welcoming, breakfast was good.

A fantastic stay. The room was great, clean and an extremely comfortable bed! The bathtub could use a little updating. There were several nicks in the tub that initially looked as though it wasn’t clean. They could also fix the grout around the tub as well.

Welcoming and Friendly Staff

Excellent stay!

Great customer service

My husband was with me who happens to be black. We picked up fast food to eat and went to our room and noticed there was no silverware. He went downstairs to the breakfast area to get a fork and noticed the Indian man came from behind the counter to see what he was doing. He then followed him to the elevator and acted like he was fixing something while he rode up the elevator. When my husband got out he waited a second and got out and watched my husband go into our room. He could have just said Hi sir, are you enjoying your stay or maybe can I help you with something? That would be better than following him around the hotel.

There was mold in the bathroom shower and EVIDENCE TAPE and evidence of blood stains on the walls and carpet!!! Expedia should list with this hotel when they rent rooms that clearly something bad happened in.

Very clean and comfortable

Check in was easy and expedient. Room was clean and breakfast was delicious.

The room was clean, bedding was comfortable . They ran out of scrambled and hard boiled eggs. The pool hrs aren't long enough and parking is very limited and tight parking spaces.

The Holiday Inn Express was spotless, fresh, and beautifully updated, but the real highlight was Emily at the front desk. She greeted me with a stunning smile, handled every request with patience, and made me feel truly valued. My room was spacious, clean, and comfortable. Emily is the epitome of customer service, and staff like her make all the difference. I’ll definitely be back!

Nice

Our room had a wet musty smell. Kinda like the carpet was wet and didn’t get all the smell out of it and the humidity brought it out.

We felt safe at the hotel. The staff was very friendly

The host/receptionist extends a positive invitation+the supporting hotel staff continously adds value to the visitation. Wonderful reception + superiour hospitality.

The bathroom wasn’t clean. The tub looked like it had dirt in it. The transportation was great.

Nice place

Staff could be better

The conditon of room was poor with exposed pipes air conditioner unit abd peeling eiling hanging. Large group of people tnat were very noisy was allowed to be in lobby after midnight. Breakfast did not have many choices and it was not good. Had to park at overflow Sheraton parking lot across street.

love this hotel. this has become my go to hotel anytime i stay in the atlanta area.

The room was very clean and the bed was very comfortable.

Clean and safe environment. Convenient parking and very good free breakfast.

Hotel is in very nice condition and well maintained - almost like new

Excellent hospitality, above and beyond service, wonderful check-in experience

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Very nice comfortable hotel.

Upon arrival I received a text to see how everything was. After notifying them that one of the queen beds had two large dents in it they didn’t do anything about it. The dents were so deep you were literally laying in the springs. On both sides of the bed.my friend and I had to squeeze in the other queen both of us shared a bed. We paid for two beds. It was room 301. They never did anything or changed us to another room.

the hotel was good

Nice place to stay. Beds very comfortable and breakfast was good

Fast working elevators, safe area, easy parking, nice staff and service

The hotel itself was great. It was clean, quiet, and comfortable. However, the parking arrangement (especially towing a uhaul trailer) was horrible. There was no adequate room in the hotels’ deck and I had to park up the hill and across the street at the Sheraton. Evidently the Holiday Inn has an agreement with the Sheraton for addl parking but it’s a long walk.

I had family visiting from NY and we had a wonderful time with our stay here, the staff was friendly and helpful, the pool was great, and breakfast was really really good! Definitely would stay again!

Calling to speak with the front desk experience was horrible. Put on hold and was forgotten. Then they wouldnt answered my calls. Call around 10 times. Other than that the individual working over night was very nice and helpful. We arrived around 2:45 am. In New York.that was the reasons for my call.

Nice place to stop at when near ATL.

This is my go to hotel whenever I’m in Atlanta visiting my daughter who’s in college. Area is nice and quiet. I love the breakfast and the rooms are nice.

I also looked forward to a very good and delicious breakfast, but most it was the kindness and wonderful service from the lady that helped with breakfast, her name is Nadia.

Great bed comfort!

Beds were comfy and rooms spacious.

I liked everything

Stay was enjoyable.

Quiet and clean

Food was good

convenient

Wiil definitely stay here again!

The plumbing was bad. Had to move rooms. Then I couldnt adjust the air conditioner in the second room and was freezing. Had to cover the vent with a towel to block the air.

Excelente servicio, habitación muy limpia y ubicado en una zona muy tranquila.

Great stay nice an very clean

The bed and pillows were very comfortable and the breakfast looked very nice. The rooms were very quiet - we never heard other guests even though the hotel seemed very busy. The fitness area had nice machines but did not have any cleaning supplies available -the paper towels and antibacterial gel were both empty. The tub filled up with water during the shower and the room felt damp with the A/C on. They were out of toothbrushes at the front desk and did not have any to purchase either. This area is very sleepy and the Walgreens and Publix were both closed at 10pm on a Friday night so we had to drive back out to Roswell road to find a CVS to buy a toothbrush.

Nice Quiet place cozy nite breakfast excellent ✅ choices fresh coffee daily bean

The bed was very soft, spacious room and very clean! The temperature was a bit of a headache to have to adjust and set, but overall it was a nice stay!

The staff was really nice and accommodating.The initial room had ants and the AC unit went out on day 2. We were given a different room on day 2, but the shower head couldn’t be adjusted and water spilled on the bathroom floor.

This is a 10/10 hotel … Love the pool and the room was so big . Will definitely stay here again

The most concerning issue: I saw a large cockroach in the room. When I went to the front desk around 7:30 AM to report it, no staff were there. I waited about 15 minutes before someone showed up.

The property was in a great location however, parking was very confusing. It was more of a round circle so you had very limited parking. Most of the parking were like in between polls so you have to be very careful backing and backing ass so you didn't hit one of the brick poles so parking was a little inconvenient. The second thing was the pool. The pool was on the third floor. It needed to be cleaned the pool. The kids went in on the second day that we were there. It had a lot of bugs in the pool, so we got the pool cleaner and we kind of cleaned the pool for them but at the bottom of the pool there was a lot of green around. It might've been due to the rain so they definitely needed to clean it. Old clothes were left hanging around the pool. The furniture was pretty much scattered. Didn't really have a nice appeal to it. Other than that. The only other thing that I did notice is that the blinds seems like the the mesh was coming out a little bit you could see through spots of it. There were a little openings at it but other than that, the breakfast was great. The people were great just really those three things. We're a bit concerned for Me

Parking was a little suspect in the elevators needed updating… But the room and the bed were excellent

Lost tv signal two nights in a row. There is no reason to use a satellite dish especially at a hotel. Need to use fiber optics cable so no signal is lost for guests. Many unhappy folks in the lobby both days.

This was a very nice stay I will be back thank you an front desk staff is top quality ⭐️⭐️⭐️⭐️⭐️

I asked for room w 2 queen beds. They said the room was “convertable” and they could switch us to a different room if they needed.

Had to pay additional deposit for incidentals. Hotel did not reimburse deposit. 2 calls amd still.neber recived my deposit back.

Very nice friendly property. Had a great experience staying here. The pool is smaller than a lot of hotels, but it is on the third floor outside above the parking garage, which is also another plus the parking is exceptional. Don’t have to worry about having a spot close because there is a parking garage and parking in the front of the hotel.

The hotel was very clean and seemed updated. The beds were super comfy too! The breakfast was also great with lots of options.

Clean, quiet and good value.

Convience

We appreciated the convenience of nearby vegan food options. Room was comfortable and clean.

We enjoyed our stay. The staff was exceptionally friendly. The Manager made the rounds durinng breakfast to make sure everyone was OK. Very clean hotel.

Clean hotel. Booked last minute but very satisfied

Very peaceful and quiet. Nice staff.

Great location, comfortable bed

The property is clean, the rooms are nice and spacious. I loved everything except the breakfast.

Cleaning lady clean when she felt like it leaving us with no towels. We had to go downstairs to the reception desk to get our own towels. The staff was rude and we’re on their phone all the time. The food sucked. The hotel definitely needed some updating and there was nothing to do in the area.

Great location. Nice new rooms! Comfortable beds!

I ended up in the hospital in Atlanta I’m from Ocala. This was Beyoncé weekend so no rooms were available. This property was lat min because I needed up needing to stay a couple nights in the hospital. I had my children and the hotel we were at didn’t have Rooms available so my husband last min booked this one. We found out we I was being released so I tried to get a refund way before check in. But they refused even with paperwork and Expedia asking them for an exemption form. Very disgusting attitude over the phone! Never again! And that was the manager!

Enjoyed stay. Room was very nice. Staff friendly and helpful.

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Staff was extremely friendly and the room was very clean.