Extended Stay America Select Suites Atlanta Marietta Wildwoo

It’s okay There were roaches …

We dont like. No more extended stay america select

Exceptional

Wishbone

Exceptional

Passable

Nothing didnt get to stay That when I got there they didnt have a room for us after I reserved one 2 weeks in advance

Parking was fine. However, we checked in and the room was dirty, floor not clean, dusty, only wastebasket I could find was under the bathroom sink filled with dirty rags and trash bags. I asked for a better room. They gladly changed our room. The 2nd room was better but still in deplorable conditions. Broken leg on the desk table, dirty couch, filthy rug, dog hair on the carpet and bed skirt, paint on the kitchen area floor, chipped cabinets/counter, stove burners were also filthy and didn’t look like it could be used. Common area floors and walls were also dirty and the hallway smelled musty.

Electrical short in light power chord. Door falling off hinges. Sink faucet broken. Shower curtain falling off wall.

-1/10 there was no help with staff members acquiring a room out there

Bad

Nothing didnt get to stay That when I got there they didnt have a room for us after I reserved one 2 weeks in advance

Nothing at all.

it was okay.. Roaches

it was okay.. Roaches

The place smelled moldy when I walked in the door. The first room I was given wasn’t cleaned. So I was assigned a second room that was supposedly checked and deemed ready. The place was nasty! The carpet looked like it wasn’t vacuumed in a long time. There were toenail clipping on the floor! There was some sticky substance on the sofa. The bathroom had mold in the tub and there were pubic hairs on the sink! The cabinet holding up the tv was rotted and falling apart. The tv was leaning as a result. The bed sheets did not look clean, so I stayed fully clothed and tried to lay on the bed cover to grab a few hours sleep. I left the room at 4am without showering because I couldn’t stand the smell or the concentration camp style mattress any longer. I get that the place was “only” $90 a night, but c’mon now. It wasn’t worth $50! Unless you’re a slob with no sense of smell, I would NOT waste money on this place. Spend a few extra bucks and stay ANYWHERE else!

Convenient to get too battery clean bed and space in room was good. I observed few roaches inside room.

Convenient to get too battery clean bed and space in room was good. I observed few roaches inside room.

Good

Although a room was reserved a couple days in advance, I was not able to check in because there were no rooms available. I had to find another hotel at the last minute.

Location was good. The front desk manager was very rude and unprofessional. He said he didn't receive my payment verification and when I attempted to show him he completely ignored me and then I paid again and the following day he said I had to leave because I gave a unsatisfactory review

The front desk manager was very rude and unprofessional. He said he didn't receive my payment verification and when I attempted to show him he completely ignored me and then I paid again and the following day he said I had to leave because I gave a unsatisfactory review

Good

Bad

Exceptional

Bad

Very good

Superb

, I felt deeply concerned for my physical safety. The staff—or other individuals—would leave the hotel doors propped open with a wooden wedge so they wouldn't close; this allowed anyone to walk in and potentially harm someone.

RESPECTFULLY, NOTHING Worst experience ever!! I had a reservation from April 11 to April 12 that was already paid in full on April 2 through the booking app, but the check-in process was a complete mess! There were complications with people rooms being nasty/occupied already or bad keys.. that were already booked there before we spoke to anyone. The front desk associate said she couldn’t properly check us in because she couldn’t process the existing payment and then asked me to swipe my card again two hours after already giving us a room key, which made no sense and felt very unprofessional. Even though we were given a key, everything about the situation felt disorganized and unsafe. When we got to the room, it was nothing like the photos advertised. Hallway even had a smell. The bathroom was especially unacceptable. It was dirty, the shower wasn’t even properly attached, and I didn’t feel comfortable enough to sit on the toilet, let alone take a shower. Because of how uncomfortable and uneasy we felt, we chose not to stay the night at all and instead drove two hours back home. That alone should say everything about the experience. I would not recommend staying here. The lack of professionalism, cleanliness, and overall safety is extremely concerning. I honestly wouldn’t give this place any stars, but I had to put something down.

Only thing that was good about my stay was the price and location every thing else was horrible Nothing

Only thing that was good about my stay was the price and location every thing else was horrible Nothing

RESPECTFULLY, NOTHING Worst experience ever!! I had a reservation from April 11 to April 12 that was already paid in full on April 2 through the booking app, but the check-in process was a complete mess! There were complications with people rooms being nasty/occupied already or bad keys.. that were already booked there before we spoke to anyone. The front desk associate said she couldn’t properly check us in because she couldn’t process the existing payment and then asked me to swipe my card again two hours after already giving us a room key, which made no sense and felt very unprofessional. Even though we were given a key, everything about the situation felt disorganized and unsafe. When we got to the room, it was nothing like the photos advertised. Hallway even had a smell. The bathroom was especially unacceptable. It was dirty, the shower wasn’t even properly attached, and I didn’t feel comfortable enough to sit on the toilet, let alone take a shower. Because of how uncomfortable and uneasy we felt, we chose not to stay the night at all and instead drove two hours back home. That alone should say everything about the experience. I would not recommend staying here. The lack of professionalism, cleanliness, and overall safety is extremely concerning. I honestly wouldn’t give this place any stars, but I had to put something down.

Bad

My room was at first floor and it was very noisy

They also didn't have a good way to try to swap us to one of their other locations nearby because of how their system works. We had to call around to find a room separately and now have to work towards getting a refund since we didn't actually use our booking.

Booked the room ahead of time. Arrived and the entrance reeked of weed. The restroom was out of order and hadn't been looked at in "weeks". Was also turned away despite the reservation made due to the hotel being full. Then got charged for the stay and every person we call tells us to call someone else to have the charges reversed.

The worst hotel experience I’ve ever had. The first time, they assigned me a room that was already occupied. The second time, they gave me a room that hadn’t been cleaned. Only on the third try did I finally get a proper room. And I didn’t receive a single apology. The front desk staff were extremely indifferent and unhelpful!!!

The worst hotel experience I’ve ever had. The first time, they assigned me a room that was already occupied. The second time, they gave me a room that hadn’t been cleaned. Only on the third try did I finally get a proper room. And I didn’t receive a single apology. The front desk staff were extremely indifferent and unhelpful!!!

kudos to management on the proper hospitality training and team recruitment

kudos to management on the proper hospitality training and team recruitment

Nothing Everything was terrible

It was just somewhere to go

Kendrick the GM was cool and I liked the quietness of the room when the window is closed. I stayed there for about a month and I seen the police show up at least 4 times. There is a longtime guest there who is loud during all times of the day\night and has gotten into multiple altercations with other guests. Also, his significant other is employed there and in my professional opinion, needs to be let go because of her attitude towards new and existing guests and the fact that she condones that behavior when she is in uniform and when she is not.

I never stayed they didn’t allow Me to Check in I was not allowed to check in

The room was absolutely spotless and the staff is amazing! Front desk receptionist LJ is amazing and always goes above and beyond!

The room was absolutely spotless and the staff is amazing! Front desk receptionist LJ is amazing and always goes above and beyond!

The property is not at all good

The property is not at all good

Yes

Yes

I had the best customer service experience from Laura and LJ. While checking me in they used teamwork and patience due to my door keys not working. These two women handled being the front desk representatives as well as the maintenance technicians.

I had the best customer service experience from Laura and LJ. While checking me in they used teamwork and patience due to my door keys not working. These two women handled being the front desk representatives as well as the maintenance technicians.

The location The service

Heffa robbed me out of 500 I wish I could post these messages on here. Didn't even let me on the property and lied to booking saying I had party but none of my guess entered her property. Dirty blck bih

Nice hotel

Nice hotel

Great for what I needed it for!!!

Great for what I needed it for!!!

Staff never showed up for check-in. Reservation was canceled after I waited in the lobby for 2 hours. This was very inconvenient when I came in from out of town. Very unprofessional...

Staff never showed up for check-in. Reservation was canceled after I waited in the lobby for 2 hours. This was very inconvenient when I came in from out of town. Very unprofessional...

Front desk staff was extremely rude an unprofessional. Whole experience with the pre-booking was awful and difficult-putting it nicely. She would not give us our room, or a refund, or even let us pay what she said “we owed for the room”- even though we booked and paid online. We wound up driving 3 hours home.

Front desk staff was extremely rude an unprofessional. Whole experience with the pre-booking was awful and difficult-putting it nicely. She would not give us our room, or a refund, or even let us pay what she said “we owed for the room”- even though we booked and paid online. We wound up driving 3 hours home.

Bad policies.

Bad policies.

I honestly need to speak to customer service about the whole experience. The room they put me in had NOT been cleaned. No sheets on the bed, rotting food remnants in the fridge, whole room smelled rotten, bathroom wasn’t clean. Soap fragments left on sink, tub and shower dirty with dried brown residue in the bottom. The second room they moved us to had no trash can and the tv didn’t work but they had no other rooms available. The room also didn’t have sheets for the pull out couch. Room smelled like smoke. It was a terrible experience.

I honestly need to speak to customer service about the whole experience. The room they put me in had NOT been cleaned. No sheets on the bed, rotting food remnants in the fridge, whole room smelled rotten, bathroom wasn’t clean. Soap fragments left on sink, tub and shower dirty with dried brown residue in the bottom. The second room they moved us to had no trash can and the tv didn’t work but they had no other rooms available. The room also didn’t have sheets for the pull out couch. Room smelled like smoke. It was a terrible experience.

The area has plenty of shopping and food options but the hotel leaves something to be desired. There can definitely be some improvements

The area has plenty of shopping and food options but the hotel leaves something to be desired. There can definitely be some improvements

Everything! Kendrick Wilson nice and polite every stay! Wish that we didn’t have to pay for new towels, also I wished that they offered breakfast.

Kendrick was great and property was ok It’s another person forgot her name, she were glasses with dreads. Late 20’s maybe. She was very nice as well.

The staff is amazing! Every single one of them is helpful and friendly. Always there to help and assist with anything needed. The property could use a few upgrades like a gym, but overall I give them a 5 star rating.

The staff is amazing! Every single one of them is helpful and friendly. Always there to help and assist with anything needed. The property could use a few upgrades like a gym, but overall I give them a 5 star rating.

The location of the area. The fact that there’s NO HOUSEKEEPER to change out sheets and towels! Very disappointed, which is why I gave it a 7. Also there’s no ice machine which is inconvenient.

I booked 2 rooms for my family. The first room was tolerable but not the second room. It had no working light in the bathroom with part of the light fixture laying on the sink. There also was no shower curtain and a toilet plunger on the floor in the kitchen. The kitchen area in both rooms was not what I would consider clean. After seeing these things we couldn't stay there. We were all concerned for our safety as we noticed the people in and out of the hotel and those lingering outside. One woman outside was obviously a prostitute and another man was making "transactions" with his customers.. This hotel looked decent from the photos but it was far from it. I'm so glad the front desk employee agreed for us to leave and be refunded as otherwise we would have had to sleep on guard with one eye open.We only needed a quick overnight stay for about 8 hours but this hotel was unclean and unsafe.

I booked 2 rooms for my family. The first room was tolerable but not the second room. It had no working light in the bathroom with part of the light fixture laying on the sink. There also was no shower curtain and a toilet plunger on the floor in the kitchen. The kitchen area in both rooms was not what I would consider clean. After seeing these things we couldn't stay there. We were all concerned for our safety as we noticed the people in and out of the hotel and those lingering outside. One woman outside was obviously a prostitute and another man was making "transactions" with his customers.. This hotel looked decent from the photos but it was far from it. I'm so glad the front desk employee agreed for us to leave and be refunded as otherwise we would have had to sleep on guard with one eye open.We only needed a quick overnight stay for about 8 hours but this hotel was unclean and unsafe.

Value for money

Value for money

It was all pretty great Just a little bit of a slow elevator

Infested with roaches. One was one me in my bed when I woke up in the morning

First off, the only reason I chose this place was due to the location being close to Truist Park Stadium for the concert I was attending. The lobby looks NOTHING like the photo. We got there about 7/7:30p, there was nobody at the front desk to check us in. We stood there for about 6/7 minutes waiting for someone after pressing the bell. I finally called the toll free number to get someone to check us in. The clerk came and was a bit rude, asking us "what y'all doing here?" I didn't feel that was any of her business, also her tone was horrible. We get up to the room and immediately I was ready to go! It looked NOTHING like the photos. The room was cramped, extremely small! The stovetop was nasty. The inside of the bathroom door has been punched, the door was on the hinges. The bathroom trash can was under the sink, I pulled it out and it hadn't been emptied; beer bottles and other trash in it. We immediately went to Walmart to get cleaning supplies and other things. We get back turn the TV on, only it DIDN'T WORK! Luckily we brought our tablets and watched movies on that. I go to turn the other light on beside the bed and it doesn't work either! Only one socket near the bed worked. At that point, I was frustrated and tired and just covered up with my own blanket. Fast forward to check out Sunday morning. I get up to go to the bathroom and start packing.... I see a huge roach on the kitchen counter crawling. The person I was with said she saw one in the bathroom earlier.

First off, the only reason I chose this place was due to the location being close to Truist Park Stadium for the concert I was attending. The lobby looks NOTHING like the photo. We got there about 7/7:30p, there was nobody at the front desk to check us in. We stood there for about 6/7 minutes waiting for someone after pressing the bell. I finally called the toll free number to get someone to check us in. The clerk came and was a bit rude, asking us "what y'all doing here?" I didn't feel that was any of her business, also her tone was horrible. We get up to the room and immediately I was ready to go! It looked NOTHING like the photos. The room was cramped, extremely small! The stovetop was nasty. The inside of the bathroom door has been punched, the door was on the hinges. The bathroom trash can was under the sink, I pulled it out and it hadn't been emptied; beer bottles and other trash in it. We immediately went to Walmart to get cleaning supplies and other things. We get back turn the TV on, only it DIDN'T WORK! Luckily we brought our tablets and watched movies on that. I go to turn the other light on beside the bed and it doesn't work either! Only one socket near the bed worked. At that point, I was frustrated and tired and just covered up with my own blanket. Fast forward to check out Sunday morning. I get up to go to the bathroom and start packing.... I see a huge roach on the kitchen counter crawling. The person I was with said she saw one in the bathroom earlier.

This location was not what i wanted for the cost. No linen security latch broke. ONE small old flat screen. Place utilized as residential. Front desk rude. I will never book again. This place was worth 50 dollars a night.

This location was not what i wanted for the cost. No linen security latch broke. ONE small old flat screen. Place utilized as residential. Front desk rude. I will never book again. This place was worth 50 dollars a night.

The hotel smelled nasty, the front desk closed early with metal roll up window so no service available. Our room had blood splatter in multiple different spots, especially the bathroom. The fridge didn’t even have a door handle on it. Worse hotel I’ve ever stayed in and I’ve stayed in some bad ones.

The hotel smelled nasty, the front desk closed early with metal roll up window so no service available. Our room had blood splatter in multiple different spots, especially the bathroom. The fridge didn’t even have a door handle on it. Worse hotel I’ve ever stayed in and I’ve stayed in some bad ones.

It was ok. Nothing to complain about considering my situation.

It was ok. Nothing to complain about considering my situation.

Front desk wasn't open at 9am when I went to check out. No place to leave key. Lobby/various parts of building smelled of marijuana. There were no trash can in the room although there were multiple signs on doors explaining you were to be fined for trash.

Staff is absolutely amazing. I witnessed an exchange between a customer and staff. The customer was very rude and loud, however the staff member responded calmly and politely. She did everything she could to fix the problem. Staff is top tier. There’s of a lot food and entertainment places in walking distance from the hotel.

Staff is absolutely amazing. I witnessed an exchange between a customer and staff. The customer was very rude and loud, however the staff member responded calmly and politely. She did everything she could to fix the problem. Staff is top tier. There’s of a lot food and entertainment places in walking distance from the hotel.

Property is ok but the staff is terrible doesn’t accommodate or help and one had a bad attitude

Property is ok but the staff is terrible doesn’t accommodate or help and one had a bad attitude

Location

Location

Room did not look like the pictures online. Smelled like weed. Would absolutely never stay here again.

Room did not look like the pictures online. Smelled like weed. Would absolutely never stay here again.

Do not recommend this property. The overall area seemed safe but always seemed to be lots of people “passing thru” the parking lot. The first room they gave us hadn’t been cleaned when we entered. We killed a roach in the restroom. There wasn’t enough towels for our party and apparently the place has no staff onsite overnight so we couldn’t get more.

Do not recommend this property. The overall area seemed safe but always seemed to be lots of people “passing thru” the parking lot. The first room they gave us hadn’t been cleaned when we entered. We killed a roach in the restroom. There wasn’t enough towels for our party and apparently the place has no staff onsite overnight so we couldn’t get more.

Horrible experience! They didn’t have the double bedroom I booked so they tried to put me in two queen rooms but I was traveling with kids. They told me to call Expedia to have booking canceled which took some time. The front lobby smelled like marijuana with dirty floors. There were janky people coming in and out. I wouldn’t advise anyone to book here especially if you have kids.

Horrible experience! They didn’t have the double bedroom I booked so they tried to put me in two queen rooms but I was traveling with kids. They told me to call Expedia to have booking canceled which took some time. The front lobby smelled like marijuana with dirty floors. There were janky people coming in and out. I wouldn’t advise anyone to book here especially if you have kids.

It took 25 minutes just to check in as the lady who runs the front desk also does the laundry. You have to pay for more clean towels and they just simply wash your current ones and give them back. They only was 1 room at a time so you could be waiting a few hours for your towels. The "queen" size bed is really a full size

It took 25 minutes just to check in as the lady who runs the front desk also does the laundry. You have to pay for more clean towels and they just simply wash your current ones and give them back. They only was 1 room at a time so you could be waiting a few hours for your towels. The "queen" size bed is really a full size

The hotels.com ad showed fitness , swim and breakfast included- NONE of them was there. The whole hotel smells of smoke including my "Non-Smoking" room!

The hotels.com ad showed fitness , swim and breakfast included- NONE of them was there. The whole hotel smells of smoke including my "Non-Smoking" room!

As expected, bed was comfy enough, not too clean not too dirty.

As expected, bed was comfy enough, not too clean not too dirty.

In plastic. Only one pillow for the room. Fake eyelashes in the sink. Floors were covered in dirt and you could see peoples footprints on the floor.

In plastic. Only one pillow for the room. Fake eyelashes in the sink. Floors were covered in dirt and you could see peoples footprints on the floor.

The room was clean, the bed comfortable. Staff was nice.

The room was clean, the bed comfortable. Staff was nice.

Nice place and inexpensive

Nice place and inexpensive

The room was clean and the bed was comfortable. The room did have a slight musty smell.

The room was clean and the bed was comfortable. The room did have a slight musty smell.

Horrible. Multiple cosmetic damages. Linens were thin and we could not get another pillow. No flatware, dishes or pots/pans in the kitchen. Fridge dents, couch rips, floor peeling up, tub safety bar missing, countertop partially installed. TV didn't work and could not get more than two towels. We had a reservation for Friday and Saturday night but changed hotels saturday.

Horrible. Multiple cosmetic damages. Linens were thin and we could not get another pillow. No flatware, dishes or pots/pans in the kitchen. Fridge dents, couch rips, floor peeling up, tub safety bar missing, countertop partially installed. TV didn't work and could not get more than two towels. We had a reservation for Friday and Saturday night but changed hotels saturday.

It's a great place to relax and enjoy your time away from home. Thank you, Kamica Mobley, for a pleasant stay.

It's a great place to relax and enjoy your time away from home. Thank you, Kamica Mobley, for a pleasant stay.

Clean room, professional staff, safe area.

Clean room, professional staff, safe area.

Friendly and professional staff members. Clean rooms.

Friendly and professional staff members. Clean rooms.

The room hadn't been cleaned when we got to the location that evening. The person at the front desk wasn't very helpful. We had booked a double room, there weren't any more available, so we were charged for an extra room instead of comp'd the extra room. Poor cleanliness and poor customer solution skills.

The room hadn't been cleaned when we got to the location that evening. The person at the front desk wasn't very helpful. We had booked a double room, there weren't any more available, so we were charged for an extra room instead of comp'd the extra room. Poor cleanliness and poor customer solution skills.

This property is about 1.5 miles from Truist Stadium. We opted to use Uber to get to the Roxy for a concert. Parking was easy in/out from the property. The front desk closes at midnight so trying to find someone for a small issue to get rectified took a little time but the lady that helped us was understanding and helpful. I would stay here again for another 1 night stay if in the area in the future.

This property is about 1.5 miles from Truist Stadium. We opted to use Uber to get to the Roxy for a concert. Parking was easy in/out from the property. The front desk closes at midnight so trying to find someone for a small issue to get rectified took a little time but the lady that helped us was understanding and helpful. I would stay here again for another 1 night stay if in the area in the future.

Thank you for the quiet uninterrupted stay away from home.

Thank you for the quiet uninterrupted stay away from home.

No towels in the room bathroom not cleaned properly and tub faucet leaks. Rude guest playing loud music at 4am

No towels in the room bathroom not cleaned properly and tub faucet leaks. Rude guest playing loud music at 4am

Loved my stay

Loved my stay

Loved my stay

Loved my stay

No dishes, silverware or glassware. Removed stair access to floors during my stay without notice. No hairdryer or hair prid7cts. Won't accept ESA.

No dishes, silverware or glassware. Removed stair access to floors during my stay without notice. No hairdryer or hair prid7cts. Won't accept ESA.

Love my stay

Love my stay

Loved my stay

Loved my stay

It smelled weird in there. The problem was not the marijuana smell, which I can tell where it comes from and doesn't really bother me but there was a weird humidity smell to it. You get what you pay for I guess.

It smelled weird in there. The problem was not the marijuana smell, which I can tell where it comes from and doesn't really bother me but there was a weird humidity smell to it. You get what you pay for I guess.

Only give you 2 towels then want to charge you 3.50 to get clean ones. Never came around during my 2 week stay to take out garbage clean room or change bed linens.

Only give you 2 towels then want to charge you 3.50 to get clean ones. Never came around during my 2 week stay to take out garbage clean room or change bed linens.

Loved everything about my stay an property

Loved everything about my stay an property

Enjoyed my stay and staff

Enjoyed my stay and staff

A very interesting start to our family vacation. Called the hotel around 6 Thursday to let them know we would be checking in late and girl that picked up just said okay, No asking name or anything to verify reservation. The lady at the from said that they didnt have any rooms left, only room available to accommodate us was the handicap room and only difference was that it had a walk-in shower. We agreed as long as that was the only difference we would take it, especially after a 6 hour drive. Once we got items from a store we came back to unload our items and family. You could tell room was not used in a while, couch undone and dirty, floors not swept, debre on bed, and mold in the bathroom on the seat of the shower and along the bottom fram of it. Found some crawlies in the bathroom but was told they just sprayed so to expect them, per Vivian at night. I was taken aback in disbelief. Tried to call the front, phone in room broken. Vivian said wait til morning to speak to the Manager. Talked with Brandon all moring, she was so nice and underanding, even walked the room with me. Gave me 800 number to speak to higher ups and they were a waste of time, spoke to 4 people even a supervisor and no help at all. I cant remember the manager on duty around 1030-11 but she is delightful and amazing, both really took the time to listen and got us into much better rooms!! Their amazing hospitality does go unoticed by this chain, these two need support to turn this place around, than you!

A very interesting start to our family vacation. Called the hotel around 6 Thursday to let them know we would be checking in late and girl that picked up just said okay, No asking name or anything to verify reservation. The lady at the from said that they didnt have any rooms left, only room available to accommodate us was the handicap room and only difference was that it had a walk-in shower. We agreed as long as that was the only difference we would take it, especially after a 6 hour drive. Once we got items from a store we came back to unload our items and family. You could tell room was not used in a while, couch undone and dirty, floors not swept, debre on bed, and mold in the bathroom on the seat of the shower and along the bottom fram of it. Found some crawlies in the bathroom but was told they just sprayed so to expect them, per Vivian at night. I was taken aback in disbelief. Tried to call the front, phone in room broken. Vivian said wait til morning to speak to the Manager. Talked with Brandon all moring, she was so nice and underanding, even walked the room with me. Gave me 800 number to speak to higher ups and they were a waste of time, spoke to 4 people even a supervisor and no help at all. I cant remember the manager on duty around 1030-11 but she is delightful and amazing, both really took the time to listen and got us into much better rooms!! Their amazing hospitality does go unoticed by this chain, these two need support to turn this place around, than you!

Horrible service and place. place was locked up in the room there to check in or answer your phone. Waited 30 minutes was disgusting and broken and boards over the doors inside.

Horrible service and place. place was locked up in the room there to check in or answer your phone. Waited 30 minutes was disgusting and broken and boards over the doors inside.

This property took my money and said i didn’t show up and they was close i need my money

This property took my money and said i didn’t show up and they was close i need my money

Awful

Awful

Brandon was so awesome just love her

Brandon was so awesome just love her

Love love love Brandon she's so amazing and such a beautiful soul 💞 God Bless Her she just amazing 😍 everyone we have met an talked to as far as the staff everyone was awesome 👍 very helpful LOVE the staff

Love love love Brandon she's so amazing and such a beautiful soul 💞 God Bless Her she just amazing 😍 everyone we have met an talked to as far as the staff everyone was awesome 👍 very helpful LOVE the staff

Service was great! Just the condition of the hotel and room. My room didn't have heat. I already knew about the door problem. And the stairwell messed. I lived the service tho

Service was great! Just the condition of the hotel and room. My room didn't have heat. I already knew about the door problem. And the stairwell messed. I lived the service tho

Could be updated. Felt semi-safe. Ok if you are just sleeping. You get what you pay for.

Could be updated. Felt semi-safe. Ok if you are just sleeping. You get what you pay for.

It's very nice and affordable.

It's very nice and affordable.

I did not stay at this hotel. There was a fire when I arrived. Attendant said she will not be able to check me in. It was smoking in the building department was there. Had to go to another hotel. The fire was caused by a dryer off of the lobby.

I did not stay at this hotel. There was a fire when I arrived. Attendant said she will not be able to check me in. It was smoking in the building department was there. Had to go to another hotel. The fire was caused by a dryer off of the lobby.

!

!

I loved it

I loved it

I will not book with this company whenever I’m in town ,this is not the first time I booked a room and get there No rooms

I will not book with this company whenever I’m in town ,this is not the first time I booked a room and get there No rooms

I've complained multiple times to the front desk about the noisiness kids running not getting no sleep getting woken up and I figured they would at least give me a few days caught me something for the noisiness and being woken up nope nothing I will not stay here again after this

I've complained multiple times to the front desk about the noisiness kids running not getting no sleep getting woken up and I figured they would at least give me a few days caught me something for the noisiness and being woken up nope nothing I will not stay here again after this

The closet area reeked of dog urine. There were roaches. No kitchen utensils available. Towels were limited to two. The staff was hot and cold. One day they seemed happy to assist. Other days they act like you’re a burden.

The closet area reeked of dog urine. There were roaches. No kitchen utensils available. Towels were limited to two. The staff was hot and cold. One day they seemed happy to assist. Other days they act like you’re a burden.

Room was dirty, had little mold in sink, and had a smell to it.

Room was dirty, had little mold in sink, and had a smell to it.

Wont go here again

Wont go here again

The staff is great. However Extended Stay America needs to refrain from saying they have a “fully equipped kitchen” because they don’t! I was told by the staff that I had to buy pots and pans; and that we can only have 1 body towel and 1 washcloth per person. That is crazy to me. Lastly, there were roaches galore in this unit. The bigs ones too….but also several little ones as well. Definitely a learning and humbling experience

The staff is great. However Extended Stay America needs to refrain from saying they have a “fully equipped kitchen” because they don’t! I was told by the staff that I had to buy pots and pans; and that we can only have 1 body towel and 1 washcloth per person. That is crazy to me. Lastly, there were roaches galore in this unit. The bigs ones too….but also several little ones as well. Definitely a learning and humbling experience

0/5! When I went to check in, there was no one at the facility. The doors were locked and I had to use a phone on the side of the wall for the person to tell me my room was overbooked. I was not contacted once to tell me and I traveled all the way from the airport to be stranded with no place to stay. The contact number I was provided was only open during the week days

0/5! When I went to check in, there was no one at the facility. The doors were locked and I had to use a phone on the side of the wall for the person to tell me my room was overbooked. I was not contacted once to tell me and I traveled all the way from the airport to be stranded with no place to stay. The contact number I was provided was only open during the week days

This is one of the nastiest places I’ve ever stayed. Pictures have got to be from a different motel.

This is one of the nastiest places I’ve ever stayed. Pictures have got to be from a different motel.

The bathroom smells like mildew. The room itself smelled fine. The bottom part of the toilet has not been cleaned. There is hair on the floor in the bathroom and my bed. Stains on the top sheet and one of the towels was dirty. Certainly not what i expected for an 8.3/10 hotel... more like 4.5/10 for this visit.

The bathroom smells like mildew. The room itself smelled fine. The bottom part of the toilet has not been cleaned. There is hair on the floor in the bathroom and my bed. Stains on the top sheet and one of the towels was dirty. Certainly not what i expected for an 8.3/10 hotel... more like 4.5/10 for this visit.

We had a reservation but Property did not have any rooms cleaned and no staff to clean them so was told there was no rooms for us

We had a reservation but Property did not have any rooms cleaned and no staff to clean them so was told there was no rooms for us

Homeless shelter Hotel in need of upgrade

Homeless shelter Hotel in need of upgrade

Horrible service, mold in bathroom, no room service while there for 20 days.

Horrible service, mold in bathroom, no room service while there for 20 days.

Very good for the price

Very good for the price

When we arrived to the hotel we were initially told that all the rooms were sold out even though I booked online days prior and paid. We were told that we would have to request a refund online and go stay at another hotel. Housekeeping had to clean a single bed room which wasn’t the type of room that we booked which took close to an hour, and after they finished cleaning it, they got informed by management that a double bed room was available the entire time. The entire process of getting situated into our room after arriving took over an hour and a half.

When we arrived to the hotel we were initially told that all the rooms were sold out even though I booked online days prior and paid. We were told that we would have to request a refund online and go stay at another hotel. Housekeeping had to clean a single bed room which wasn’t the type of room that we booked which took close to an hour, and after they finished cleaning it, they got informed by management that a double bed room was available the entire time. The entire process of getting situated into our room after arriving took over an hour and a half.

I'm not a very picky person when it comes to hotels, but this one was horrible. When we arrived the lobby reeked of marijuana. The lobbyist seemed inconvenienced by us checking in. She assigned us to a room, but didn't mention anything about it not being ready. We went up to our room, but was told by the man cleaning the room to come back in an hour or so. We came back later that evening to the whole hotel smelling like cigarettes & marijuana, chicken nugget crumbs on our floor, & a dirty wet mop left on the ground in front of our door. In the middle of the night someone jiggled our door handle trying to get in our room.

I'm not a very picky person when it comes to hotels, but this one was horrible. When we arrived the lobby reeked of marijuana. The lobbyist seemed inconvenienced by us checking in. She assigned us to a room, but didn't mention anything about it not being ready. We went up to our room, but was told by the man cleaning the room to come back in an hour or so. We came back later that evening to the whole hotel smelling like cigarettes & marijuana, chicken nugget crumbs on our floor, & a dirty wet mop left on the ground in front of our door. In the middle of the night someone jiggled our door handle trying to get in our room.

We got to the hotel after driving for like 14 hours and they didn't habe me down for a reservation and they didn't have any rooms available.

We got to the hotel after driving for like 14 hours and they didn't habe me down for a reservation and they didn't have any rooms available.

It's an extended stay America, we were there just one night for what it is it's good. The room was clean and I have no complaints. It's definitely within walking distance of truist park so that was really good.

It's an extended stay America, we were there just one night for what it is it's good. The room was clean and I have no complaints. It's definitely within walking distance of truist park so that was really good.

Enjoyed our short stay. Clean comfortable room.

Enjoyed our short stay. Clean comfortable room.

Awful experience! The room was infested with roaches and it took 2 days to get a desk chair when the room was missing one. Also the desk clerk that worked during the day had an attitude when I told that I am going to need another room if there are no chairs left.

Awful experience! The room was infested with roaches and it took 2 days to get a desk chair when the room was missing one. Also the desk clerk that worked during the day had an attitude when I told that I am going to need another room if there are no chairs left.

However, Pet feces are being left by entire ways. Not good. I felt safe as safe is now days. Will stay here again.

However, Pet feces are being left by entire ways. Not good. I felt safe as safe is now days. Will stay here again.

We did not even stay. They did not have any rooms available and the one they tried putting us in wasn’t clean so we could not stay I had to find another hotel 30mins away and pay more to stay there.

We did not even stay. They did not have any rooms available and the one they tried putting us in wasn’t clean so we could not stay I had to find another hotel 30mins away and pay more to stay there.

They charged me twice and haven’t refunded

They charged me twice and haven’t refunded

Overall it was the worst hotel I’ve ever stayed at

Overall it was the worst hotel I’ve ever stayed at

Got in the room, only 1 towel and one washcloth for a room for 6. Debris all over bathroom floor and the rest of the floor was sticky… next morning left at 10 am still no one at desk and desk covered by rolling metal door.

Got in the room, only 1 towel and one washcloth for a room for 6. Debris all over bathroom floor and the rest of the floor was sticky… next morning left at 10 am still no one at desk and desk covered by rolling metal door.

There was a huge cockroach in our room, it took forever to check in, all the furniture was old and worn, the pool was not clean, they advertised breakfast but there was none….

There was a huge cockroach in our room, it took forever to check in, all the furniture was old and worn, the pool was not clean, they advertised breakfast but there was none….

It’s dirty and smells bad

It’s dirty and smells bad

No hot water no ice

No hot water no ice

We walked into our rooms stains everywhere broken drawers and broken doors! Dirty smelly dogs barking! Smelt like pee.

We walked into our rooms stains everywhere broken drawers and broken doors! Dirty smelly dogs barking! Smelt like pee.

The entire third floor smelt of marijuana ….. it was attempted to be covered up this morning with air freshener!!

The entire third floor smelt of marijuana ….. it was attempted to be covered up this morning with air freshener!!

Staff was friendly

Staff was friendly

Lol just no. Staff was nice but i checked in, saw my room, and checked right back out lol. They gave me a refund without having to ask so I certainly appreciated that! Just small, bad smell, lousy pillows, dirty sheets. No thanks

Lol just no. Staff was nice but i checked in, saw my room, and checked right back out lol. They gave me a refund without having to ask so I certainly appreciated that! Just small, bad smell, lousy pillows, dirty sheets. No thanks

Walkable to Truist Park.

Staff were friendly. There was a large cockroach in our room.

It was the dirtiest hotel ive ever been too. From the smell to just being able to tell they dont clean. Had to leave after returning from baseball game and our room full of roaches and bugs when we turned the light on. The manager didnt argue when i asked for a refund she was nice about it and aproved it. Glad this happened before i even stayed the first night.

This place was absolutely filthy And honestly it should be shut down.

Was very loud. Room was next to an exit door that opened and closed constantly

Room was so small for 6 people had a bad smell. No sheets for pull out bed we left early for or trip it was not what we expected are spring trip for kids was bad. O yea no pool nothing for kids to do. There were three young lady's that were the best with trying to make are stay comfortable.

Arrived at 9 in the evening with my kids. Booked a suite which it turns out they didn't have. No one contacted us and front desk person said they had no contact info for us so apparently you can't contact someone through Expedia channels. Took 1 bed room and went to look at looked clean but very worn and would not fit out 6 family members even if we put a couple on the floor very small. Back door propped open seemed more like a run down apartment complex. Returned key and went down there street to Hyatt place. Do not book a suite here I was told they were booked out 2 years in advance.

Thanks

The staff was great I mean great I had to go to the bank to get more money to pay for the room the manger said don’t worry take your time. Give her the money about 1245 it was no rush they know how to keep customers coming back

Staff was very helpful. Room was spacious and very comfortable.

But the 'good' stops there. The hotel is in disrepair. Our floor was dank, dark, with a swatch of plastic-wrap over a corner of the hallway. Waterspots on the ceiling. The room itself is "OK". Good sized bathroom. Bed is fine. TV is outdated and small. The kitchenette is a nightmare. Doors falling off hinges. Cabinets in weird places. Just not... user-friendly. It was NICE to be able to ask for a toaster, pans, and plates, etc., but due to the silly placement of the fire-detector... we set it off literally cooking ANYTHING. The vent fan over the range only blew smoke TOWARDS the detector. Hilariously terrible. The "breakfast" the hotel offers is not an amenity. It's an insult. Burnt coffee and a basket of generic granola bars. I've have better "continental" offerings from similarly-priced hotels in the past. This was beyond sub-par. And then the Wifi! Apparently if you want access to ANYTHING beyond bandwidth decent enough to download an email? You PAY OUT THE @$$ for it. $30 tacked on to an already over-priced bill just to get a decent signal. Would not return to this hotel, or any of it's brethren ever again. When we stay in Smyrna or Marietta next year? I'm headed back to literally anywhere else but here.

Let me start off by saying all the staff was really nice during our stay. The manager was even going to help finish cleaning our room as a staff member had called out that day. We werent in a rush so we didnt take her up on the offer, but she was trying to get us settled as quickly as possible. However, my family also rented another room. On entry to this room, it reeked of cigarette smoke, especially for a non-smoking room. Its probably time for the carpets to be upgraded and in rooms and hallways to remove the odors that regular cleaning just cant fix. The hotel was very conveniently located to Truist Park which is why I picked this hotel but honestly the conditions of the overall room/hotel didn't justify the $300 a night price tag regardless of how close it was. If we ever catch another Braves game unfortunately I wouldnt choose to book this hotel again. I wish I could leave a better review as I said the staff was very friendly but the hotel just wasnt what I expected or would consider for future visits.

Got to the hotel and there were no vacancies.

The property was overbooked and even though we had reservations months in advance we were turned away and told there was nothing they could do. We traveled from out of state and had no place to stay. We had booked in advance and pre paid but I guess reservations don’t mean anything

Three days fun getaway sight seeing tour of Atlanta and visiting family. Enjoyed the hotel stay, nice location and close to many activaties.

Upon arrival at Extended Stay on Powers Ferry Road in Atlanta, Ga there were signs on the front door entrance and inside lobby at front desk that stated If you have a reservation through a third party to cancel because no rooms were available. I booked the room on June 07, 2021 and the money was taken directly out of my account. Called Travelocity and automated attendant said that the reservation could not be cancelled. Left phone # and received call back 3 hours later. In the meantime we were directed to a sister location which directed us to another location because they could not assist our needs. Once we arrived at the 3rd Extended Stay we were expected to pay for the room out of pocket again. This was a

Don't book this hotel!!!

worst hotel experience ever!! We stopped in Atlanta booked our room and when we got to the dirty, nasty property we were told all rooms were sold. I asked the attendant about my reservation and getting charged and he just walked away. I tried calling back to confirm I wasnt going to be charged and I was hung up on three times. The last rep I got was actually very nice. She needs to go work for a better organization. This location is pure trash and I would not recommend anyone stay there.

The staff was very friendly, the room was clean and the outside was safe.