Embassy Suites by Hilton Atlanta Airport

Exhausted after a cancelled flight we were greeted warmly and found an amazing room with thoughtful amenities! Clean, well/maintained and cool. Breakfast was exceptionally good!

We chose to eat at the restaurant on site. Food was good and service was good. Room was spacious and clean and comfy beds and pillow. Extra blanket was a huge plus for me. And- even being on the top floor, the airport noise was very minimal and did not affect our sleep.

Mark at the front desk was extremely helpful. Handled my requests with a smile. I also watched handle multiple guests, each time with a smile. Extremely knowledgeable and helpful. He’s a keeper! Room was lovely. Breakfast was delicious. REAL eggs! Not those fake scrambled ones!

My sink fell in. Like crashed on the floor. Staff changed my room and when I reached out to management about the incident. I got no response.

Easy access to airport, clean, food was good.

Exceptional

Everything was good !

Room had a strong mildewed carpet odor. Omelet station was closed for the entire stay.dirty sheet on the pull out and were told “you have to come get a clean one” with no apology and a long wait at the desk met with an eye roll. Pool closed.

Property was nice , staff were nice , breakfast was a 5 out of 10 French toast sticks was hard and cold the only item I like was the waffles, I brought my own towels but I noticed hair on the towels in the bathroom .

Exceptional

Clean and nice Nothing

Good

breakfast n/a

I like Embassy Suites omelots and was expecting to enjoy an omelot with my breakfast. Unfortunately, the grill was broken and omelets were unavailable. During my stay, I didn't notice anyone working to resolve the grill issue and no explanation was provided when it will be repaired. Otherwise, breakfast was fine...just no omelet.

Nothing Everything

so clean and spacious no conditioner, bar staff is rude to me

Everything

The nights I was there was great. The breakfast and restaurant food was well made. The room was nice but it was a little messed up so four and a half stars. Overall a great experience and I would come back again!

The air didnt work well and maintence never came to fix it, that was disappointing

Very good and nice hotel

Everything was 10/10

Stay was good

Everything

The hotel and guest room were clean and well maintained. The breakfast and amenities were great. The staff was friendly and helpful and the atmosphere was quiet.

Room clean, nice staff, and great breakfast. Jordan who works in the front was amazing!!

helpful staff, great breakfast!

breakfast was wonderful! clean rooms, most staff (except the lady at the bar, Raven) were helpful and positive.

Great service and awe

Good stay.

Clean

Tons of lounge areas throughout the property and an upbeat bar team.

Location No free wifi without joining loyalty program. Shuttle from airport hit and miss even with multiple calls to inform them of arrival (within operating hours of shuttle). Staff indifferent to concerns.

How clean and beautiful it was and the staff was amazing That they ran out of something’s like cups at happy hour and French toast at breakfast time

Very good

How clean and beautiful it was and the staff was amazing That they ran out of something’s like cups at happy hour and French toast at breakfast time

Eggs were cold. Room refrigerator didn't work.Staff were nice.

Was told that this alarm thing happens all the time

Close to the airport, great shutter service and breakfast was really great. Rooms were very clean and comfortable.

Close to the airport, great shutter service and breakfast was really great. Rooms were very clean and comfortable.

the property was great, definitely enjoyed the variety for breakfast, proximity to the airport.

The staff was very helpful and friendly from the moment we walked in. The full breakfast buffet was amazing. I will definitely stay there again.

Beautiful, well maintained, well staffed hotel!

Pleasant

I always stay here anytime I come to Atlanta! Nice staff, clean facilities, great breakfast

The rooms were spacious and comfortable, which made it easy to relax after a long day. I also appreciated the breakfast and overall atmosphere of the hotel. The location near the airport was a huge plus, especially with how easy it was to get in and out. Overall, my stay was smooth, relaxing, and enjoyable. I would definitely stay here again and recommend it to anyone looking for a comfortable place near the Atlanta airport. Jordan was very pleasant and helpful, as well as the rest of the crew.

Everything was nice

Hotel was very clean and well maintained. Our breakfast server Bernice is the star of the show. She is absolutely amazing!!! She was very attentive and made sure everything was perfect.

We stay here often. It's always pleasant staff at the front desk. The breakfast staff is always pleasant as well, from the cooks at the omelet bar to the staff cleaning tables. I would recommend this location to others. Oh yea, and the beds are so comfortable!

Check in was fast and the staff was very helpful.

Clean, food and staff was very nice The air in our room really didn’t work. I did not complain I’m sure if I had they would had moved me, but my husband told me to leave it be so I did. Other than the room being a little uncomfortable everything else was good.

Clean, food and staff was very nice The air in our room really didn’t work. I did not complain I’m sure if I had they would had moved me, but my husband told me to leave it be so I did. Other than the room being a little uncomfortable everything else was good.

The beds are awful the bathroom shower operator shakey...Embassy suites not maintaining there standards.

I stayed in Room 106, and I found the conditions to be quite disappointing. The room felt muggy throughout my stay, and the bathroom showed signs of neglect, with rust present at the bottom of the door. Additionally, the shower didn't drain properly, causing water to accumulate during use. Given the price of over $400 for the weekend, I expected much better conditions. I'm not satisfied with my experience.

Exceptional

Exceptional

The room was not cleaned to Embassy Suites standards. Bathroom had mold and found broken hard plastic on the floor in the bedroom. Breakfast was good and the desk staff was very friendly.

Always a good stay. Clean facilities. Good breakfast and complimentary drienks

I enjoyed a good nights rest in a comfortable bed. That’s just what I needed

It was great and I would book there again

Location was good The bedroom wasn’t clean enough had bugs

Location was good The bedroom wasn’t clean enough had bugs

Exceptional

Exceptional

Breakfast

Excellent property, friendliest staff and all very helpful. Property was beautiful and breakfast was amazing!

Exceptional

N/A

The Breakfast was excellent

Physical property could use some attention to upkeep

The front desk, bar area and restaurant area. Our room is okay how it is setup but if it was cleaned very good I would have said something more and good about it. The dirty room and the refrigerator not working or the AC not working really don’t make our stay a good stay. It wasn’t a good experience. We were also on the 5th floor where they had materials laid out everywhere due to renovation. It was just very messy and dirty. Our room was dirty, hair was everywhere, refrigerator didn’t work or the AC.

Upgrade the tube.

Breakfast was Great, location was good Upgrade the tube.

That it was an Embassy Suites. This is the only hotel I stay at. The room was old. Falling apart. Floor near walk in shower needs to be caulked. The wallpaper was coming off in the bathroom, and the railing for the toilet was gross and rusted.

Our room was dirty, hair was everywhere, refrigerator didn’t work or the AC.

That it was an Embassy Suites. This is the only hotel I stay at. The room was old. Falling apart. Floor near walk in shower needs to be caulked. The wallpaper was coming off in the bathroom, and the railing for the toilet was gross and rusted.

Everything was great! TV was not a Smart tv -no Netflix and ironing board was broken but overall this hotel is great!

Superb

Great customer service. Thanks Nothing, everything was great

Great customer service. Thanks Nothing, everything was great

NICE LOCTION

Yes

Exceptional

Very good

Customer service is poor, they put a guest out of there room because there own staff member assigned the guest to a room that was already booked instead of assigning the guest another room. Terrible!!!!

My overall stay was great.. my only issue was the lady at the bar attitude.

Superb

It was prefect!

Everything!! Breakfast was amazing! Staff was very friendly and welcoming! It was prefect!

Exceptional

I love staying at this hotel. Always clean. Nice environment.

Everything Having to pay for parking

Overall still okay stay as I was there for just a night.

Breakfast was good . Rooms were a little dirty . Found some bugs

Conveniently located near ATL airport. Front desk staff was consistently disengaged, unhelpful, and appeared to despise their job. All questions were answered in abrupt yes/no responses with no apparent willingness to assist. Bar staff at happy hour was more friendly but still lacking basic service skills. Room was clean but in disrepair with broken door handles, light switches, etc. We were not advised of major construction/renovation being completed one floor above. Very disappointing experience overall.

The staff was great but the hotel could use some TLC!

The lobby was beautiful I didn’t know how to control the air so we was a little uncomfortable at night

How they let you book and not tell you that’s they full

We asked for a refund they never gave us one

everything was great not applicable

Great Embassy Suites breakfast! Enjoyed the made to order omelet. All the staff was very friendly and helpful. Also Ha

Great location! Very clean

Breakfast was good

Tub had rust in it. Air condition was broken without letting us knows

Construction work was going on while there and elevator was malfunctioning other than that it was pleasant stay, looking forward to staying there again

The room was excellent, reception and breakfast was good and good customer service. I would definitely recommend. Good Value and quality service

Great hotel very close to the airport and they offer airport shuttle service for free

Very nice and comfortable

I like the way it looked from the outside the way it presenting itself the access control parking lot several things when you first walked in the first thing you see is the bar wasn’t the most family oriented thing First thing my son said was it smells like weed in here a bunch of people at the bar who just came in from outside we had to pass them. The other thing that bothered me is after hours which we didn’t get in until late after a long drive on the road we didn’t wanna leave the hotel so we opted to get dinner at the hotel, but the host was the bartender and he was the only one there for all the patrons for the dinner and the drinks. We had very poor service from him. We ended up not even getting dinner which we all suffered because we were starving and hadn’t 7 o’clock wake up for a tournament at eight. didn’t find out till the morning because nobody responded to my text messages that our room had no AC. It was 75 in our room but the AC was set to 68. The text message from our host at the desk, never responded to anything after he sent the initial text if we needed anything to text him.

I didn't like anything about the property ! the air was out and they didn't tell anyone about it was hot as hell Staff was rude i don't recommend anyone to stay

I always stay at embassy’s hotels, what I can say about this location is that they need a little upgrade on theirs tv’s any other location has smart tv’s and a good ac system, everything else was really good breakfast, staff were great.

Convenient and beautiful lobby

The stay was just not as expecting. Traveling with children, we were looking for somewhere with an indoor pool. No one even got in the pool as it was 69• in the pool room, and the water felt like an ice bucket challenge. Our room had temp set to 73•, it stayed anywhere from 82-86. No air was coming from vents. So sleeping was rough, we had to keep our door open or stay on the balcony/downstairs to be comfortable. The facility itself was nice though.

Furniture had holes in couch ,dresser drawers were broke,a/c broke in the whole facility ,and employees was mean .when you ask them smthg about the problems

Decent property. Room needed updating or better job fixing repairs

Clean room. Pull out bed not as comfortable as the King Bed, which was great!. Black out curtains worked well. Fairly quiet at night. Pool was chilly but I liked it. Breakfast was full of great options including strong coffee (optional) and made to order omelets and pork and turkey sausage & fresh fruit. Appreciated the ceramic plates & mugs and metal utensils. A lil bit o class!

Out of happy hour beers. Slow service at bar/restaurant. Pizza was $15 and was clearly a frozen red baron style pizza. Carpet and furniture in hotel room was torn and very dated. People above us were very noisy all night. We called front desk to file a complaint. Not sure if anything was done about it or not. Will not stay at this location again.

Poor customer service

Poor Management. Did not care about customers and Sylvia was rude.

Poor Management. They refused to let anyone check in until 3:00 and every room was cleaned. There were people lined up in the lobby and they could have worked through this. Every other hotel does.

Shuttle van to airport, breakfast was amazing, rooms are spacious, staff at the front desk are quick & efficient.

Clean

One of the dirtiest and run down rooms that I have stayed in.

The customer service at this particular location was terrible from arrival to check-out. I do not recommend this location.

Our room was clean and spacious. The bed was comfortable. The room was quiet. We enjoyed our stay

The property didn’t have any issues other than the parking fee was excessive for 23.00 per day.

Everything was on the money.

Great!

Nothing I didn't stay they couldn't find my reservations

All was well it’s just my staff member at the front desk was not very helpful at app(male)

Top tier! Love this hotel! Nice clean and very close to Hartsfield-Jackson airport! Highly recommended!

Wait period to call you for assistance take someone an hour and a half

The air went out so it was very hot in my room. My fridge wasn't working so my drinks didn't get cold. The gift shop was not stocked up and there wasn't really anything in there. I would not stay there again.

This was a very nice stay

This was a very nice stay

The room was in poor condition, seemed like an old hotel which was refurbished. Our room flooded on the second night, we had items on the floor that were ruined. The smell of mold was very strong sign that it was not the first time. I informed the staff, and they did not offer any compensation because I booked via Expedia. They compensated our parking though.

The room was in poor condition, seemed like an old hotel which was refurbished. Our room flooded on the second night, we had items on the floor that were ruined. The smell of mold was very strong sign that it was not the first time. I informed the staff, and they did not offer any compensation because I booked via Expedia. They compensated our parking though.

The staff was very friendly and helpful The room wasn't clean very well thinks was found that was already in the room

The room lobby was so nosey that the noise came transparent in my room like i was in a club staying to sleep and it wsd at 1130pm Saturdays and i had a early morning flight

The room lobby was so nosey that the noise came transparent in my room like i was in a club staying to sleep and it wsd at 1130pm Saturdays and i had a early morning flight

Waited in line for more than an hour just to check it. Get to my room and I need to iron a shirt for an important meeting. Iron spits all over my shirt leaving rings. No worries, I'll just pop it in the wash, right? Wrong. Entire laundry facility out of service. Wake up in the morning and head down to the advertised breakfast at 6:30 (one of the main reasons to book with Embassy), no food anywhere in sight. I have a tight schedule that morning, so I can only hang around so long. Even close to 7:00 still no food to be had, so I had to go off to my meeting without breakfast. Lots of other details indicate that this is an extremely badly managed hotel. The snacks for the evening reception came out an hour after the posted time, lots of leaves in the hallway blown in by the wind, bits and pieces of the interior falling apart, etc. etc. etc.

Waited in line for more than an hour just to check it. Get to my room and I need to iron a shirt for an important meeting. Iron spits all over my shirt leaving rings. No worries, I'll just pop it in the wash, right? Wrong. Entire laundry facility out of service. Wake up in the morning and head down to the advertised breakfast at 6:30 (one of the main reasons to book with Embassy), no food anywhere in sight. I have a tight schedule that morning, so I can only hang around so long. Even close to 7:00 still no food to be had, so I had to go off to my meeting without breakfast. Lots of other details indicate that this is an extremely badly managed hotel. The snacks for the evening reception came out an hour after the posted time, lots of leaves in the hallway blown in by the wind, bits and pieces of the interior falling apart, etc. etc. etc.

One room, 240, had bed bugs. My daughter got bitten all over. My supposedly ADA room 249 was awful in terms of accessibility, breakfast was inedible. We couldn’t check out and get bill before our car for the airport arrived. On the whole, dreadful! And we paid A LOT! 2 rooms were bad in different ways—one with bedbugs, other awful for mobility.

Room was very clean and comfortable, shuttle drivers were great, a little long to wait at the airport, but the worst was checking in very slow, not sure if they had problems with their system but about 40min to check in

Room was very clean and comfortable, shuttle drivers were great, a little long to wait at the airport, but the worst was checking in very slow, not sure if they had problems with their system but about 40min to check in

Check in was slow - line of people formed at well before 16:00 with rooms being allocated at the rate of about 1 every 10 minutes. Multiple pictures that I took show: a three inch cut on the vinyl headboard, damaged wallpaper next to the desk, a toilet paper holder that's detaching from the wall by a half inch, tub/wall seal that is damaged and discolored, rusty door stop on the bathroom door, shower head that's discolored by some residue, damaged bathroom mirror and tissue holder, couch with damaged cushion, bathroom sink that is clogged and a faucet that's not square to the sink. In addition, at breakfast, the cereal station was torn down at 8:45, there was no yogurt available at 8:45, the cutlery station for knives, forks, and spoons was empty except for forks, the selection of milk consisted of only two small bottles of skim milk, the line to get freshly made eggs/omelets was 8 people deep, there were no plates available to serve yourself from the station of scrambled eggs, sausage, etc. From a security standpoint - the liquor cabinets behind the bar are unsecured. All were easily opened after hours.

They don't have snacks out any more and ran out of grits at breakfast

Sink clogged in bathroom...no one came to fix. Front desk wasnt friendly or very helpful. No coffee or sugar were replace each day.

Sink clogged in bathroom...no one came to fix. Front desk wasnt friendly or very helpful. No coffee or sugar were replace each day.

The room thermostat did not work would not go past 70. The toilet in the bathroom would not stop running the telephone in the room did not have a plug in it so you could call downstairs. The plug was broken and the toilet would not stop running and the sink and the bathroom also, everything else about the hotel was just wonderful. The receptionist very nice welcoming you in but due to the weather, we had to leave the very next day.

The room thermostat did not work would not go past 70. The toilet in the bathroom would not stop running the telephone in the room did not have a plug in it so you could call downstairs. The plug was broken and the toilet would not stop running and the sink and the bathroom also, everything else about the hotel was just wonderful. The receptionist very nice welcoming you in but due to the weather, we had to leave the very next day.

The plumbing in the shower was loose and dropped, so it was very hot. The hotel seems very old and in disrepair. All the food was good. The amenities were not as expected. I had to ask for coffee cups and silverware. Maybe somebody didn’t show up for work but still. It looks like the buffet was a last-minute idea.

The plumbing in the shower was loose and dropped, so it was very hot. The hotel seems very old and in disrepair. All the food was good. The amenities were not as expected. I had to ask for coffee cups and silverware. Maybe somebody didn’t show up for work but still. It looks like the buffet was a last-minute idea.

When I arrived in my room, the bottom drawers from the dresser in the living area and the bedroom were out and just lying on the floor. The couch in the living area was in the middle of the floor. It looked like the house keeper had vacuumed behind the couch but forgot to push it back against the wall. My room did not have an ironing board in there. I called the front desk on Saturday morning and asked for an ironing board, I didn’t receive the ironing board until 3-4 hours later.

When I arrived in my room, the bottom drawers from the dresser in the living area and the bedroom were out and just lying on the floor. The couch in the living area was in the middle of the floor. It looked like the house keeper had vacuumed behind the couch but forgot to push it back against the wall. My room did not have an ironing board in there. I called the front desk on Saturday morning and asked for an ironing board, I didn’t receive the ironing board until 3-4 hours later.

Old facility, location isolated

Old facility, location isolated

Gn

Gn

Clean room, staff amenities overall great stay and experience

Clean room, staff amenities overall great stay and experience

Heat did not work

Heat did not work

Great room. Fantastic stay

Great room. Fantastic stay

Was very spacious and great customer service. Location is awesome.

Was very spacious and great customer service. Location is awesome.

Room clean

Room clean

clean room, great pricing, great breakfast

clean room, great pricing, great breakfast

Very nice staff and clean rooms

Very nice staff and clean rooms

Will book again

Will book again

The staff lacked professionalism. We weren't allowed to check into our rooms until after 5PM. There was no clear communication provided as to why "just have a sit and we will let you know when your room is ready". There was a 2-hour happy included from 5PM-7PM with the stay in which was not adjusted despite the fact that we were not allowed to into our rooms until after then. This establishment came highly recommend. I am highly disappointment.

The staff lacked professionalism. We weren't allowed to check into our rooms until after 5PM. There was no clear communication provided as to why "just have a sit and we will let you know when your room is ready". There was a 2-hour happy included from 5PM-7PM with the stay in which was not adjusted despite the fact that we were not allowed to into our rooms until after then. This establishment came highly recommend. I am highly disappointment.

The room was good, but the bed was firm. The snacks they served in the evening were not fresh, but the drinks were good. They charge you to park at the hotel during your stay, so be aware! Staff was great!

The room was good, but the bed was firm. The snacks they served in the evening were not fresh, but the drinks were good. They charge you to park at the hotel during your stay, so be aware! Staff was great!

Room was clean and bed was comfortable. The $300 hold seems a bit excessive but it was a nice place.

Room was clean and bed was comfortable. The $300 hold seems a bit excessive but it was a nice place.

Excellent customer service from every staff member I encountered.

Excellent customer service from every staff member I encountered.

Upon arrival i was not greeted. Instead, the receptionist immediately made it clear i was an hour early for check in and that no rooms were ready. This was before she bothered to ask my name or check my reservation. A simple hello or welcome would have been nice. The vents in the room were covered in mold, door handles were falling off, carpets very dirty. There was an electrical issue in the bathroom and you could hear it sparking when the light was on. The duvet covers look like they hadnt been washed in years and even had ketchup packet piece stuck to one of them. The bar tender was super rude when asked if they had a restaurant. She made sure i knew there were only 2 bartenders and that i could only order food at the bar and that id need to go elsewhere to wait for it. Again. No hello or how can i help you. We were made to feel like an inconvenience the entire stay. The woman doing breakfast was amazing. I think her name was beatrice maybe? She was super sweet and kind unlike everyone else we interacted with. To top it off you had to pay to park even though they have their own parking lot which seemed ridiculous. The free happy hour was a total joke. The beer was warm and the mixed drinks were nothing but sour mix. The snacks they provide consisted of old dried out vegetables, stale chips and a dip that was essentially just sour cream. I expected better from a Hilton. Disappointing. We couldn't wait to leave.

Upon arrival i was not greeted. Instead, the receptionist immediately made it clear i was an hour early for check in and that no rooms were ready. This was before she bothered to ask my name or check my reservation. A simple hello or welcome would have been nice. The vents in the room were covered in mold, door handles were falling off, carpets very dirty. There was an electrical issue in the bathroom and you could hear it sparking when the light was on. The duvet covers look like they hadnt been washed in years and even had ketchup packet piece stuck to one of them. The bar tender was super rude when asked if they had a restaurant. She made sure i knew there were only 2 bartenders and that i could only order food at the bar and that id need to go elsewhere to wait for it. Again. No hello or how can i help you. We were made to feel like an inconvenience the entire stay. The woman doing breakfast was amazing. I think her name was beatrice maybe? She was super sweet and kind unlike everyone else we interacted with. To top it off you had to pay to park even though they have their own parking lot which seemed ridiculous. The free happy hour was a total joke. The beer was warm and the mixed drinks were nothing but sour mix. The snacks they provide consisted of old dried out vegetables, stale chips and a dip that was essentially just sour cream. I expected better from a Hilton. Disappointing. We couldn't wait to leave.

My room wasn’t ready once I got there. Had to wait almost 2 hrs after the check in time. And we asked for connecting rooms and none was available.

My room wasn’t ready once I got there. Had to wait almost 2 hrs after the check in time. And we asked for connecting rooms and none was available.

Mixed feelings about this place. Room was decent, but of course the blinds never closed all the way. Asked the front desk clerk for a wake up call. He set it and no wake up call. Luckily I didn't sleep that well and was awake but still... Skipped breakfast as I had to get to the airport. Never saw one employee in the restaurant. Couldn't even tell if it was open. Ate with the extremely overwhelmed bartender and had a pizza. Mediocre at best. Would I stay again? Probably not

Mixed feelings about this place. Room was decent, but of course the blinds never closed all the way. Asked the front desk clerk for a wake up call. He set it and no wake up call. Luckily I didn't sleep that well and was awake but still... Skipped breakfast as I had to get to the airport. Never saw one employee in the restaurant. Couldn't even tell if it was open. Ate with the extremely overwhelmed bartender and had a pizza. Mediocre at best. Would I stay again? Probably not

Everything was great!! Staff was real nice

Everything was great!! Staff was real nice

Kia at the lobby bar was excellent. we certainly enjoyed her energy and wit. Unfortunately the shuttle was broken (dont know if this is an ongoing issue), but we had to pay out of pocket to get an Uber back to the Airport. Would definitely recommend.

Kia at the lobby bar was excellent. we certainly enjoyed her energy and wit. Unfortunately the shuttle was broken (dont know if this is an ongoing issue), but we had to pay out of pocket to get an Uber back to the Airport. Would definitely recommend.

I had an overnight in Atlanta and my flight arrived in the morning. I had to pay $75 to check in early and $30 to park there. This was not a great Embasdy Suites and I'll never stay here again.

I had an overnight in Atlanta and my flight arrived in the morning. I had to pay $75 to check in early and $30 to park there. This was not a great Embasdy Suites and I'll never stay here again.

The room of 342 was nasty sink wasn't clean properly someone vomit in it had vomit stains in it, the toilet was stopped up all night had to get another room... was transferred to room 352 that was better stayed the whole time there since late Saturday morning until checkout time

The room of 342 was nasty sink wasn't clean properly someone vomit in it had vomit stains in it, the toilet was stopped up all night had to get another room... was transferred to room 352 that was better stayed the whole time there since late Saturday morning until checkout time

Our pull out bed was dirty. There was trash underneath it and the linens were soiled.

Our pull out bed was dirty. There was trash underneath it and the linens were soiled.

Breakfast was horrible for an embassy. No omelet egg person. No utensils to eat with. Poor kitchen staff. Bar food service was slow during happy hour. No one worked on Dec 27 for hotel capacity it was packed. Football team was staying there. Place was clean but service wasn’t good.

Breakfast was horrible for an embassy. No omelet egg person. No utensils to eat with. Poor kitchen staff. Bar food service was slow during happy hour. No one worked on Dec 27 for hotel capacity it was packed. Football team was staying there. Place was clean but service wasn’t good.

Great stay!

Great stay!

They advertise room service, but when I tried to order I was told that they don’t really offer it. You need to go down to the restaurant, place your order, wait around, then bring it up yourself. Disappointing after traveling non-stop for 12 hours and just wanting to collapse in my room.

They advertise room service, but when I tried to order I was told that they don’t really offer it. You need to go down to the restaurant, place your order, wait around, then bring it up yourself. Disappointing after traveling non-stop for 12 hours and just wanting to collapse in my room.

Very nice

Very nice

However, the kitchen staffing was amazing and turned around our stay for us. There’s a genuine help there especially from Stephanie. Dorothy great job to the team in the kitchen. They really know how to do southern hospitality.

However, the kitchen staffing was amazing and turned around our stay for us. There’s a genuine help there especially from Stephanie. Dorothy great job to the team in the kitchen. They really know how to do southern hospitality.

It was nice to deal with professional and knowledgeable front desk staff. Room was nice and big. The breakfast was unreal, omelette station made one of the best omelette I ever had.

It was nice to deal with professional and knowledgeable front desk staff. Room was nice and big. The breakfast was unreal, omelette station made one of the best omelette I ever had.

Extremely disappointed, the breakfast not very well equipped, some juices worked some sprayed liquid sideways all over the place the utensils were lacking.

Extremely disappointed, the breakfast not very well equipped, some juices worked some sprayed liquid sideways all over the place the utensils were lacking.

The rooms were clean and very spacious. The breakfast was great, and they had someone making eggs anyway you like. Had a delicious eggwhite omelet.

The rooms were clean and very spacious. The breakfast was great, and they had someone making eggs anyway you like. Had a delicious eggwhite omelet.

Clean friendly staff

Clean friendly staff

Super clean and wonderful staff

Super clean and wonderful staff

I love everything that the embassy suites accommodated for my family and I, we definitely love the breakfast

I love everything that the embassy suites accommodated for my family and I, we definitely love the breakfast

The Front desk staff wasn’t very hospitable at all, I would highly recommend training. The rooms were older compared to other Embassy Suites I’ve stayed at. Breakfast was really great and parking was easy. I would not return to this property given the lack of warmth from the front desk.

The Front desk staff wasn’t very hospitable at all, I would highly recommend training. The rooms were older compared to other Embassy Suites I’ve stayed at. Breakfast was really great and parking was easy. I would not return to this property given the lack of warmth from the front desk.

Clean room

Clean room

It was ok. There was a generous amount of food provided. My husband left his iPad and getting a person to contact about the item was very difficult .

It was ok. There was a generous amount of food provided. My husband left his iPad and getting a person to contact about the item was very difficult .

Excellent Breakfast! Would stay here in the future!

Excellent Breakfast! Would stay here in the future!

The rooms are old.

Overall, the Embassy is a great hotel. Rooms are clean, the staff are friendly and the propert is beautiful. Unfortunately, I wasn't able to get breakfast while I was there this time. Embassy Suites is my go to hotel when traveling.

This is a 10/10 hotel. The rooms and the entirr

Clean rooms, great part of town

Everything needs improvement

Gave me a room with a clogged up toliet the room smelled of sewage

I really feel like they didn’t know what they were doing. I hope I get my bags when I get to Atlanta. Also I’m so bummed I need to take my bags with me and recheck them in the morning

Yes breakfast was super good

Great

Carpet in my room was gross and felt gross on my bare feet. The carpet was wrinkled and warped. The only service I have a complaint about was the bartender. When I went to order food at the bar, she wasn't friensly at all. I asked for ranch with my food and she said they only have blue cheese so I said no thank you. She brought out blue cheese anyways. Also the whole time I was waiting for my food, NOT once did she ask me if I needed a drink. So I literally sat there for 15 minutes waiting for my food while she did other things and helped other guests. It was very rude.

The next morning, Christmas Eve, I showered after breakfast to find that the shower curtain's bottom had mold. Very many molds on it. Not just a spot or two, but several molds. Another issue, the water was to be off from 11:00 am-4:00 pm. There was no housekeeping during that time. I had to get towels for the evening, which was not a big deal. I told them about the shower curtain. I was told that there is no one to change it due to no housekeeping. On Christmas Day, the food was very basic. The grits were undercooked. The tea station was not replenished. Housekeeping was off; therefore, that shower curtain had not been changed and was not going to be changed that day. The bartender was great. None of the ice machines had ice in them, and I had to get the bartender to get me some ice for my room. The day after Christmas, of course, this is the 3rd time using the shower with a moldy shower curtain. The mold had grown by then. The omette bar was closed, food was subpar the the hotel brand. Later, housekeeping changed the shower curtain; however, they did not remove the dishes in the room.

Staff wonderful. Tv did not work and tech unable to fix it. Hot water tepid. Very limited fresh fruit at breakfast. Desk chair in room worn and with tear. Not impressed.

Bath tub paint was peeling from being repainted

The room was great, and the front desk attendant

Breakfast offered was below expectations. Hot counter was closed and the available ready to go items were not so good.

Did not have the omelet station i was very disappointed.

We stay here often but this time they were struggling. The had a kitchen issue so there was a very limited restaurant menu. There was no omelet station and staff struggled to keep the breakfast area stocked. This one is maybe ready to be freshened up. Love the shuttle to closeby restaurants and the bed was great!

Room was great. Staff were terrific

Had a very negative inter

The entire stay was fantastic! The rooms were clean and the staff was friendly and welcoming

Clean room & amenties

Clean room and complimentary drinks and apps

Room was always clean

Great service. Helpful staff.

Airport shuttle started at 4am which was exactly what we needed and they we punctual. We were up before breakfast started so didn’t get to enjoy it but the setup looked great. The staff was friendly and the wings at the restaurant/bar were delicious. The room was clean and spacious. Two thumbs up!!

The service and staff were great!

Polite, helpful staff, clean room, nice place to stay !

I love the staff

I love staying here

Everything was great

Parking lots

Staff was friendly and gave good advice on how to pick someone up from the airport.

Property was in good condition. The servers during happy hour are superb! Great service and very friendly.

The room was very clean. Amenities were great and the Managers Reception was the high point for me.

Hotel lobby was nice but we stayed for four days not one housekeep came to clean our bedroom. Kept asking when it was going to get done, would leave for the day and still come back to dirty room.. had to chase them down for toilet paper and clean linen. One house keep didnt even speak english to even understand what i was asking. Also went to purchased snacks from store and front desk clerked claimed we couldnt use different form of payment for items we had to use credit card that on file….then i asked the a different attendant the next morning and she said we could’ve. Also claimed i couldn’t get copy of my receipt for items that were purchased. Highly disappointed

My family and I have stayed at several Embassy Suites locations over the years, and while this particular branch was not one of our favorite places overall, what truly made a difference was the staff—especially the women and men who worked during the breakfast hours. They were consistently sweet, kind, and genuinely welcoming, not only to us but to our children as well. Their warmth and hospitality stood out and left a lasting impression on our stay.

Embassy Suites have excellent spacious rooms

Room bathroom shower didn’t training, initial room was very unclean , the new room was decent. The water was very hard and towels seem like the need to use fabric softener when washed. The free breakfast was great though.

Did not get double room requested! Room not clean!

Room was really nice and staff was very helpful. Really enjoyed their continental breakfast.

The heat in unit didn't work. I called and they said they would send and engineer, but one never came. I wind up cutting the system off and it was warmer than if it was on.

Room ok for the night. Breakfast, same as check in, poor service and few options for the brand name of this hotel.

Very friendly staff very clean establishment. Will definitely be returning

I was very disappointed with the upkeep of the facility. It's time for some upgrades. The carpet in my room was beyond dirty. The mirrow in the batroom was peeling up at the edges. The base boards needed repair as well. The check in was very slow because there was only 1 person at the desk. However, i enjoyed the breakfast very much.

Room and Breakfast excellent

The pool was dirty

Really nice staff!

The beds were very small and uncomfortable. The room was not clean as rice was on the floor from previous guests. Breakfast was messy. There was a small selection for breakfast. They are out of forks and knives and seemed to have a problem with who should replace it. They were short of staff and ended up arguing with each other over responsibilities. The hotel is pretty and conveniently located near the airport but needs proper management.

Our stay has been pretty stressful. We had to switch room when we arrive because room 520 smelled like cigarettes. We were moved to 510 and we didn't find out until after swimming that the bathtub was backed up. We had to wait on the maintenance service to come and finish fixing the issue. My whole family had to wait wet and cold to take our showers. We have always been Embassy fans. But this visit made us realize we may have to take our business elsewhere.

Bel hotel. Le Lobby est très spacieux et agréable, récemment décoré. Les chambres, grandes comfortables et bien équipées, propres très spacieuses, mériteraient un rafraichissement. Beaucoup de familles avec enfants durant notre séjour. La piscine petite trop envahie. Mais les chambres bien insonorisées, nous n'avons pas été dérangés par le bruit.

Everything was excellent

Everything was great! Happy Hour was PHENOMENAL, LOVE ALEX!!

Check in was quick and easy. Room items were a bit dingy and outdated, but the bed was comfortable and sheets were good. I made great use of the desk in the room and gym equipment in the fotness center. Breakfast items were a bit cold, may need new warmers and some staff members were a bit dismissive and rude. But for the most part I enjoyed my stay and i loved the airport shuttle option. Would recommend for the convience and safety

I’m glad it’s going through renovations.

Clean

The amenities were great, pool seemed like it needed cleaning but it was nice overall.

Front desk staff were great. Bartenders were great. Even one of the housekeepers that didnt speak a lot of English went out her way to help. Will definitely stay again. Best location and near highway and airport.

Upon arrival, we waited more than 20 mins to check and there were no luggage carts. The staff did not offer to find one for us and both of us had to take 4 trips in and out to unload the car after a grueling road trip. The staff has no information about the surrounding area or even if the hotel shuttle will take us to the airport to catch the train - and seriously, they don't put any effort to provide customer service - with the exception of Bernice in the morning. We have a dog and were put in a terrible room next to the elevator so every person on the floor walks past the door making the dog agitated; and literally above the bar where there are drunk people shouting and keeping us up every night and waking us up early in the morning. I don't think the room was cleaned before we got here - I have pics. The carpet seemed unvacuumed. There is a broken lightbulb with pieces of glass on the night table. When I went to clean it up, I found someone's long fake fingernail. Most alarming was finding a pill on the floor that ended up being a dangerous controlled drug. Had my dog found and eaten it, she would have been killed. And when we really needed it yesterday, there was no housekeeping. And again today, no housekeeping. Weve been cleaning our room with very limited supplies. All in all, not the quality we expected and not a very relaxing stay. Staff makes no effort to be cordial - they even laugh and giggle at guests behind their backs. Happened to us twice.

Room was good. Staff were good. Breakfast buffet was great!

The check in went smoothly.

Tub could be cleaner

My Room was horrible.. As for everything else it was top tier. I will not stay there unless upgrades are made. The restrooms was down most of the time in the lobby an the laundry service.

This hotel is very good for businesses travel. Close to airport, breakfast included, shuttle to airport, it has plenty of spaces to do thw meetings

Excellent service

Excellent staff.. rooms.. bar… breakfast!! Will definitely return!!

Excellent all around.

Everything was beautiful. Friendly staff and good breakfast

Dirty room and loud guests

Very clean...the night chef and kitchen menu was great. Jo at the front desk... is just wonderful.

The room was very clean and comfortable. Morning breakfast was very good. Staff was very pleasant and helpful. We would definitely stay here again if needed.

Breakfast was great!

Room clean, front desk lady very nice…. The lovely lady that cleaned the room very nice.. BUT some of breakfast staff wasn’t very nice. Overall ok.

Great service!

Breakfast was excellent and the rm was comfy and spacious. Friendly staff and good service.

Desk staff was barely courteous at check in, bar was “out of all whiskey and bourbon except house,” the room room was mostly clean but see pictures. Pros- breakfast and staff were great. Plenty of bell carts available. Check out smooth and quick except that he allowed me to turn in key… even though I needed it to get the car out of the lot. I had to come back in and get another key then go back to car.

I appreciated that housekeeping came bybin the morning to ask if I needed anything.

Everything was

Clean , the room very spacious and the staff very friendly and helpful

Staff was so friendly!

Very good

Hotel should be remodeled. It's outdated and the carpet in the room looks like it hasn't been changed in 20 years+

Excellent

It’s was Very nice and Clean , and was great

Staff were wonderful. However the room was musty smelling. This hotel is starting to show it's age. The food in the restaurant was marginal at best.

Breakfast was good but they ran out of Grits one of the ladies in the back said we out, we just Out! Well if I paid almost 300 a night please go somewhere and get some or get some instant grits! The property is Amazingly clean and Beautiful and will stay again!

Nice and clean

The first room we were assigned to absolutely reeked of marijuana, so we asked for a different room. The second room the key wouldn’t open the door. Go back to the desk and get the key reset and go back to the room number and open the door to find that room was already occupied. The third attempt we got a room that doesn’t stink and isn’t occupied. Although the black light showed scary things!

Amazing

The staff were great the room needed attention. There was damage in the room that i brought to their attention because i didnt want to pay for damages. Broken curtain, broken granite on nightstand, and scuffs on the walls.

Great Staff

$506 PLUS $300 EXTRA IS ROBBERY

Check in was easy and the property accommodations were appreciated.

The conditions or the rooms at the ATL airport location could be updated. Old furniture and dirty showers.

Good location and clean special rooms. However dining and bar options were severely limited, breakfast was just ok and reception staff were not very attentive or responsive

the staff was amazing and the breakfast was good

It was average

The staff as I walked in were amazing.The rooms and the lobby lounging area and bar was so clean.The breakfast was amazing as always.I love staying here!

The hotel was clean and breakfast was great

Great location Good breakfast

Embassy suites are always worth the extra 30-40.00 for their breakfast, cleanliness and classy ambiance.

The room was perfect for the number of people that I needed it to occupy.

It was a good stay until me and my wife walked back into our room and it smelled like acetone. The smell was coming thru the vents and it was completely unbearable. The front desk was helpful in putting us in another room for the inconvenience.

However, the Hospitality crew (Kitchen staff & Houskeeping)was great.

Nice stay

Resevations changed due to thrid party (Hotel.Com) I did not know that booking with you my resevatoon is not guaranteed to have a room and is subject to availability. Horrible trip with family and my resevation changed from double beds at sigke queen.

The rooms were very clean and comfortable. I love that had a bar and amazing food!! The front desk guy could've been more engaging and more welcoming. He seemed to not want to be there!! Other than that, everything was very satisfying!! I will definitely be staying here again!!

We waited in line for over an hour to check into our room. We specifically selected this hotel because they provided pure allergy friendly room. Weren’t we finally checked no one knew what we were talking about even though there was a sign. Very unprofessional staff. They had no idea what rooms were available. Thirty minute after we checked in they knocked on the door to see if the room was occupied.

Great

The room and stay overall was fine.

All was fine Staff was very helpful

-the airport shuttle was over 45 minutes late, we sat outside in the hot humidity for even longer than that waiting. Other local hotel shuttle drivers offered to take us after seeing us still waiting after 3 of their own round trips, it was embarrassing. -multiple pieces of furniture in our room were missing handles, the overall appearance of the room is dingy and dated. Dents, scratches, scuffs, tears everywhere. Other parts of the property are also in need of maintenance or updates. -the mattress and bedding is nowhere near comfortable -the bath towels are so rough and scratchy -the breakfast spread was disappointing: no fresh fruit, the sides did not taste fresh, the omelette chef was not friendly & did not make the high quality omelette I've come to expect from my stays at Embassy Suites -they never made up our room even when we asked -we never got our drink tickets for the managers reception -the reception was a meager selection of stale snack options. The pretzels tasted like they've been put out 5 nights in a row. We could have stayed at a different hotel chain that cost much less, but didn't offer the amenities that Embassy Suites has. I wanted to splurge on a higher quality stay. But apparently, other chains have a much better overall quality than here...or this location to be exact.

Amazing hotel

Nice

Nice location.

Great place

The room’s carpet was dirty, like it hasn’t been shampooed in years. There was some sticky stuff on the carpet. The gym had a piece of metal broker that could cut you. I never got the requested towels. 5 people were staying in the room. They would only bring 3 sets at a time. I walked down to the front desk at 10 AM in the morning requested towels to shower and by 12:30. I still hadn’t had any towels. I had to find a housekeeper that was cleaning another room and asked for a towel so that I can shower and get on with my day I was there for a wedding. The common areas of the hotel were clean. The morning kitchen staff one woman was really rude. Bernice was the sweetest and Monique. Jordan the front desk was also really pleasant and listened to my concerns.

This was a great stay. 10/10 Recommend

On the 4th floor not 1 ice machine worked had to go to level 3. Otherwise, very nice room and hotel. Recommended!

The secure parking lot is far from secure!

Clean facility, clean room, and excellent staff and services.

Do not stay here! We had our room changed three times due to no air. And the third room still had no air. The hotel staff was very rude. Its no way you should be working the front desk with a distasteful attitude. There were NO MANAGERS on duty. We were told they won't be there until Monday morning. From the front desk to the bar tender all were rude! Four people traveling with us had their belongings stolen!!!!! Police were called and the hotel staff still had horrible attitudes. Again no manager on duty. Do not stay here! Oh and no over night maintenance.

Beautiful lobby. Check in service was horrible. The room was missing a bottle water and the tub leaked but it was good.

I gave 4 stars for the parking, the parking machines weren't working properly. Plus i wasnt aware of the $26.00 dollar a night parking fee, they also charge $100 per night for security! Which was ok, i received the money back the next day after checkout

Room was hot. Breakfast was not good. Beds where uncomfortable. Didn't enjoy myself there at all want be going back there

Best hotel breakfast ever.

I wish they had room service and the bathroom had a better.

I would stay at this location again. The only problem I had was the toilet ran all night

Had bright outside light shining in back bedroom. People could see in as they walked by our room. The staff was super friendly and accommodating. Would stay again.

This property was nice! Even as big hotel, it was very quiet. Close to shops and restaurants. We had an ongoing issue with the air conditioning system not functioning properly in our room and the hotels lack of response to our constant requests for someone to come fix. We were told the maintenance personnel was “on break” after 24 hours of waiting for someone to come to our room who never showed. They finally changed our rooms the last night of our stay, which was a complete hassle, having to pack up everything with a child and move to another room and no compensation was given for the inconvenience. One of the front staff personnel was very nasty and short tempered with our party as well as another party that was inside of the hotel checking in at the same time front desk customer service definitely needs a lot of work and training. I was told our complaint would be taken to the manager regarding some type of compensation for the inconvenience of having to stay in a hot room, but I have yet to hear from the hotel or any management. The lack of follow up to our issue and disregard would be the only reason I would not stay at this hotel again.

I didn't appreciate the check out, the person was not at the front desk and I waited at 5 minutes(recorded) for her to come from wherever she was. This is same person that a little nasty when I needed to get my room key fixed because it was working, when I provided her with my ID she asked did I had a vehicle I said no, she continued you not parking I said no, had she paid attention to my ID she would've noticed that it was a non-driver's ID as I walked away she wanted to be sarcastic and I just didn't have the time for her, so I walked away

I had a very enjoyable stay at embassy Suites by Hilton Atlanta AirportThe free breakfast was top-tier—fresh, varied, and consistently good to start the day. The staff were friendly, helpful, and attentive, making check-in and every request smooth. I also appreciated the hotel bar and the dinner menu; the atmosphere was relaxed and the options were appealing without feeling formal. Overall, the combination of a solid breakfast, welcoming team, and easygoing dining area made for a comfortable, convenient stay.

Hreat service when we needed the sink unclogged.

We had a delay and got stuck in Atlanta. As always the beds are comfy and the breakfast delicious!

Great

N/A

Hotel had roaches

They did not have my room ready until 7:15 pm!! i had booked this months in advance. I had to be at a conference so I had no where to change. The staff that night was so rude and said “i guess you could find somewhere else to stay if you need the room right now” which is ridiculous in Atlanta because rooms were expensive and full other places. The morning staff was nicer and refunded my parking fee for the issue (parking lot IS NOT SECURE FROM WALKERS and right on the road if someone wanted to walk up and steal something). The room had door frames at the bottom rotting and flaking off rust every time the door closed. All around a frustrating experience.

Staff was amazing

The place is clean but poorly maintained. The waiter sink was not draining, there were damage things like a missing doorknob and I paid extra to be check in early in a room that later on when I connected my charger a little current issue happened and smoke happened. That had us moving at 2 am and got me scared all night, can’t charge phone, can’t sleep.

The property was very clean and quiet

The carpet and air vents were dirty. Room had an unpleasant odor. The hotel needs updating

This Embassy property is conveniently located 5 minutes from the ATL airport if you are looking for a hotel with that amenity. However, that was the only amenity that my husband and I appreciated. This Embassy is quite old with dated faucets, and rusted bathtubs. I believe the cleaning crew did their best to freshen up the room, but it doesn’t work if furniture and facilities are rusted and broken. For example, the microwave didn’t have a plate holder for food? For future stays in GA, this hotel will not be considered.

Perfect place to stay near the Airport. The outdoor decor will fool you as the furniture inside, bathroom TV’s and Channels are outdated. Imagine rust in the bathroom and face bowl in the bathroom. No Premium Channel (HBO, Showtme Starz) and no Live Streaming on the TV’s. If you only plan to sleep and awaken to a great free Breakfast, this place is for you.

The property provided quick access from the airport to the hotel. The driver made sure we were at the right location, opened doors, and retrieved luggage. The hotel provided care to my entire family.

Hotel was convenient to the airport and the shuttle was perfect transportation. The hotel was very clean and comfortable. The bar had 1 worker and was doing multiple things at once during the busiest time of happy hour she could use some help. I would definitely stay at this location again.

What I liked most about Embassy Suites was the spacious all-suite rooms, which gave me a separate living and sleeping area. The complimentary made-to-order breakfast and evening reception also stood out, since those extras made the stay feel unique and more personal compared to other hotels.”

Property was maintained

Property needs major renovations or change the sign to The Deluxe Inn. Carpet and curtains were stained and outdated. They basically added some gold decor to the lobby and upped the price. 0/10 Would not recommend.

We love staying here every time we visit Atlanta.

Bad experience from the beginning check in was a very unfriendly plus size black woman, our room was nasty the carpet had a sticky substance that my shoes got stuck, and I fell luckily the wall caught me! Staff walked into our room twice unannounced. Scared me so bad I had to call front desk. The bed was so uncomfortable my back is still messed up. Basically never again!

The front desk clerk was also amazing very helpful

the tub in rm 214 needs to be resurfaced

Overall good stay. Lots of events going on and many kids running around. The breakfast attendant was wonderful and made breakfast pleasant and easy.

Checked in right as the kitchen was closing and asked if we could order something. They said yes and then we proceeded to wait 45 minutes for 2 sandwiches. Room wasn't cleaned on day two and asked for another towel, it never arrived. Shower basin floor was dirty.

Very nice property. Embassy Suites statndards.

Room smelled moldy

The shuttle was supposed to run every 30 minutes but were waiting for over an hour at the airport. Finally Arrived at 4pm. Check in began at 3. Room was not ready until 5:30pm. Then after a long flight, transportation to the hotel and waiting in the lobby for almost 2 hours I just wanted to shower. There were NO TOWELS in the room. That took another hour to receive SOME towels not all. The bartender was very rude and moved at a snails pace. Took several bathroom breaks leaving guests waiting until it was time to close the bar. While not every stay at this hotel again. Don’t waste your money. Go somewhere else. Literally anywhere but here.

My stay was fantastic thanks for having me and my son as I was in town helping my son move in his dorm room at Morehouse College.

The staff was nice a friendly.

Not what I expected from Embassy Suites. Property was dated and warn looking. Accessible room barely met standards for accessibility and placed far away from elevator’s making it difficult to access. Staff directed me to a parking and an entry door claiming closer access to my room that was actually farther from my room. Property was dark.

It was so beautiful everyone was so friendly and nice

need to work on the evening snack time ran out of snack both nights i there was not enough staff

We enjoyed our stay at Embassy Suites. Our plans are to return next August. Enjoyed multiple breakfast items.

Very nice hotel

Great breakfast and drinks at night.

Our go to spot when we are laying over for a flight. Love the evening drink service and made to order breakfast in the morning and airport shuttle to and from airports

Very friendly staff and clean environment

My husband and I stayed at the hotel for two nights. From the moment we arrived at the hotel at 1:30 a.m., the front desk staff was super friendly and helpful. At breakfast in the morning, the entire staff was very friendly, including the kitchen staff who prepared a delicious omelet. The room was clean and spacious.

The beds were very comfortable. The breakfast was very delicious

The room that we checked into, the refrigerator was not working and the air wasn't either. So we ended up having to change room after coming back later in the evening from visiting family. After that our stay was up to the good quality we're used to getting staying at an Embassy suites. The breakfast was really good every day!!

Found myself with an unplanned overnight stay in Atlanta after flight cancellations, and was able to book a room at this Embassy Suites. It was a short stay, but was very clean and comfortable, and I would book there again for a longer stay.

Overall good, I would stay again, the only thing I would suggest is to change the “mattress” on the sofa bad, or provide a memory foam pad or so. Couch also was outdated, maybe comfy pillows for the couch. Besides that no complaint about anything else, the kiddos and myself enjoyed it.

The hotel is close to lots of dining and the freeway. The free breakfast is pretty good. What I didn’t like was the customer service was bad. The women at the front desk was rude. We stayed there for 4 nights. They never cleaned our room, even though we requested for it to be cleaned. They would just take the towels and leave us with one towel for a family of four. When I would go and ask for more towels the women would give me attitude. Our toilet kept running and was leaking water. I just expected better service and a nicer room from the Hilton brand.

I didnt like that my room smelled like mildew as if there is an exisiting leak or something wasn't replaced in the room after the leak.

Few food options, outdated rooms with tears, scuff marks, dirty drapes, couch stains and odors

This Embassy is in major need of renovations. Its not at typical standard of this chain.

Amazing

Amazing breakfast

They held 100 per day on my credit card totaling 400. Could have cleaned the carpet. Rooms need to be upgraded.

Embassy suites standard with super friendly staff. Easy check-in and checkout, great rooms and super clean.

Room has some mosquitoes and I have the video. They change my room but same condition and problem.

Great stay and great food

Check in was at 3pm we got to the hotel around 5pm I had booked a double room because when I booked I was not sure if my husband would be coming or not. There were no double rooms available at check in so we could either wait or get a room with a king bed. I got the room with the king because I just wanted a place to chill. Both sets of curtains had weird white stains on them and something in the bathroom smelled like cat pee. The cable where the couch was didn't work and the batteries were taped into the remote. Also one of curtain pulls was missing. The breakfast which is the only reason I stayed there was lackluster at best. I am glad it was it just me and my kid because I was bringing my husband to talk him into a staycation at our local Embassy Suites and he would have been disappointed.

It was easy access, clean and the staff were very friendly. 5 Star Review!

The bathroom was dirty with hair in the shower and on the ceiling. The shower has broken parts and very poor patch work on damaged area. The carpet, blanket and curtains was stained. Carpet was not vacuumed. The front desk was rude and inattentive.

We arrived around 7PM and I was asked to wait to see if they had any rooms available. I made the reservation earlier in the day. Upon entering the room they had an air purifier which we soon found out the reason. My daughter took a bath and 15 minutes later the carpet started to feel wet. It began making its way across the room. We called the front desk and they sent maintenance. He said that they would see if they could move us rooms, but we never heard back. I called back to the front desk and was told that they could move us but at this time it was almost 11PM so we didn’t want to wake our girls. I understand things happen but this seems to be an issue that has happened before due to the air purifier being right by the spot that flooded. The other issue is that the air was absolutely horrible. We were up all night due to the fact that the room was hot and we couldn’t get it to cool. I know it’s the dead of summer but keeping things cool is key.

We had a good experience. The breakfast was great.

My room was on the 4th floor. The bathroom was infested with baby roaches and the room smelt of mold. There were chip crombs on the floor when we walked in and the carpet was very worn and torn in some areas. Not the quality I would expect for a Hilton property.

Best breakfast!

The hotel was very clean and the breakfast had a lot of options one of the best at a hotel

The staff was very nice.

The room air wasn't working properly, the shower, was holding standing water in it, phone in room wasn't working, so couldnt call the front desk. Bartender was very rude, and dry with me. It was my birthday, and i didnt enjoy my day due to theses problems, so i wont be coming back to this location, unless i get better treatment or a better room.

The staff was nice, Maria, the bartender was amazing and personable. The food was great and seasoned, I’ve had the fried red snapper and the Cajun seafood pasta! I enjoyed The complimentary drinks and snacks provided in the evening. The work out area could use some new equipment, but it was clean. I enjoy the free breakfast, the man that makes the omelettes makes them exactly how you want them! The free breakfast is great as well. 9/10 hotel.

I had a cockroach crawling on my pillow

Very pleasant staff and beautiful property

I was very pleased as usual with this hotel! I will be back soon.

My husband and I stayed in a sweatbox

Customer service was excellent,my questions where answered and service was rendered in a timely manner 🙏

My wife and I stay here all the time at least every other month or so and the breakfast is always good and the service is always excellent.

Easy check out, great breakfast, friendly and professional staff, very secure location, family friendly atmosphere—comfortable and pretty decently updated rooms. Would have liked to have the option to sign into Netflix (streaming) account and usb charging stations near bed. But it had a welcoming environment- which made me and my family and other guests feel at peace…

The sofa in 247 needs cleaning. The front lobby need more than one person working especially during family reunion season. It would have been 5 stars.

The ac was barley working but everything else was okay

Kid friendly. Nice room and spacious.

We did not get towels during our stay. Every time we asked for towels they said they were being cleaned …. At check out the lady at the desk was very rude. I’ll pick a different hotel next time.

Property did not have reservation.

The bartenders were rude and unprepared to serve guests in the lobby bar. Guests were incredibly loud in the bar area until 12:30am. The room air conditioning quit working so we had to switch rooms. In the new room, it would not cool past 72 degrees and upwards of 73 after showering. It was an awful experience.

H