Courtland Grand Hotel, Trademark Collection by Wyndham

Just information for y'all to make the room and company better!

Room was dirty and smaller and the information on check in detail is very vague. The hotel attendants were very rude and disrespectful

Room had hair in the tubs and beds. Also the room was extremely hot

Average hotel with a good breakfast option, pool and gym. Location is three blocks from train station. Centennial Park is a twelve minute walk, so very close and safe.

The staff was very nice but other than that there isn’t much to appreciate. After the SkillsUSA group left they stopped refilling the water just outside of the elevator. When you exit the elevator to go to your room the air freshener is over powering. It sprays such a heavy mist that it looks smokey. I noticed there wasn’t 1 camera which was a little concerning. Our room wasn’t refreshed (maybe that’s not a thing anymore) and when I asked the attendant for towels there was a communication barrier. I pointed to the cart to show her what I needed. All she could say was “no more.” Her cart was not stocked at 10:30 am. When we initially entered our room the air was felt great but hours later it stopped working properly. I wasn’t the only 1 as I would see people getting on the elevator dripping in sweat and telling me how hot their room was. The floor between the bathroom and the closet was damp. I assumed they had to spot clean before we checked in, I was wrong. There was a continuous leak. The floor remained wet the entire time we were there. The counter where the sink is was poorly maintained. Looked like it was breaking down from heavy water damage. There aren’t enough outlets that you can safely reach. The alarm clock was broken so it was stuck on going off at 6am. The person responsible for maintaining the facility needs to do a serious walk through. It’s unsafe to have out of service equipment without any warning signs posted.

Tv didn't work upon arrival but was fixed within 10 minutes

Worst experience ever. Sink was broken. Would not drain. I asked for maintenance. Never showed. Place extremely old and poorly maintained. Pool extremely noisy at 9:30 at night. Horrible restaurant

The room was insanely hot. We literally never covered up. We laid on top of the covers. I called guest services twice to inquire on a fan and was put on hold. Never spoke with anyone. The fire alarm went off at 1130 our first night here, only on a few floors, the communication from staff was complete silence. There was one security guard we passed on our way down the stairs who said he was trying to figure it out. We went out a side door and waited for 10 minutes. No one ever came to tell us anything, so we walked around the entire building in the rain in our pajamas to the front and that same security guard was standing there and we asked if we could come in and he said yes it was a false alarm. If we hadnt walked around, we'd still be standing in the parking lot behind the building. the morning of check out, the fire alarm went off twice between 830 and 9, only to have them come over the speaker after you were woken up in an emergency way and get to the door to announce it was a false alarm, TWICE in 30 minutes time. The rooms have no microwave, and a tiny cube shaped fridge, no freezer and the bathroom so small you cant even get dressed without bumping the wall or door. Also, bathroom door slides, not even a real door for privacy. The light in our foyer flickered so much we kept it off. Itwas perfect for what we came for and the pool area, although we didn't use it, was very pretty and nice. Concierge staff was nice and helpful.

Very good

Outdated but clean. I had to walk really far to get to an elevator because one was shutdown. Other then that it was clean and peaceful.

Exceptional

Exceptional

Exceptional

Exceptional

Wish I would have known the hot tub was broke. My only grumble.

Good

Exceptional

Nothing works No conditioner in my room No electricity

Close to walking dining and bars. Parking garage close by if you don’t want to valet. Staff were great.

Bad

I never checked in and was still charged

Passable

The front desk clerks were super nice. I just didn’t understand why she told me the water was complementary, but you are actually charged $10.23 for the water.

Well, I enjoyed staying at the Cortland grand Hotel. I will say that they did not disclose the fact that there is a what they call destination fee that they charge you $30 a night within your incidental so they charge you $100 for the incidental and it’s $30 a night for the destination fee so they still end up only giving you $10 back of that. Also it was an advertised that there was only Valley parking. The valet parking is $60 a night unless you wanna park your car on the street or in a public lot overnight so why I did enjoy the stay. The staff was very friendly. My room was very clean the the I’m telling of the valet and destination fee that they had was a little bit offputting.

It was good everything

Terrace need maintenance, floors were dirty and with mud Bathroom not clean, drains didn’t flush properly Staff not too friendly Parking too expensive, only valet, you can’t park on your own and you don’t know till last minute, parking $60 a day. Others extra charges Don’t clean the rooms Don’t pick the trash Pool area excellent No heather pool Restaurant was good No breakfast included Others areas were good

Exceptional

Breakfast was great-loved the dine in setup. Beds were comfy and my room (Suite) was spacious as well. I did not like the given options for parking (valet, and or self parking in garage) that we had to pay for Due to the rate of the stay with additional taxes and fees being at a higher cost, I would have expected valet at a more reduced rate, free self parking or at least the parking rate to be more reasonable. The only exception for the self parking was that there was a nearby parking garage (across the street) from Hotel.

Disappointing

Breakfast was great-loved the dine in setup. Beds were comfy and my room (Suite) was spacious as well. I did not like the given options for parking (valet, and or self parking in garage) that we had to pay for Due to the rate of the stay with additional taxes and fees being at a higher cost, I would have expected valet at a more reduced rate, free self parking or at least the parking rate to be more reasonable. The only exception for the self parking was that there was a nearby parking garage (across the street) from Hotel.

Go to bar restaurant the staff was the nicest people we met on whole trip!

Amazing stay! Felt safe

Service

Service

Exceptional

Superb

Superb

Superb

The room was clean. Bathroom was clean. And the pool area was very nice. I didn’t like I had to walk so far to get to my room due to the elevators didn’t work. I don’t understand why paying for parking is so much and they let you know until you bout to pay for your room. and the bed was very hard and uncomfortable.

The room was clean. Bathroom was clean. And the pool area was very nice. I didn’t like I had to walk so far to get to my room due to the elevators didn’t work. I don’t understand why paying for parking is so much and they let you know until you bout to pay for your room. and the bed was very hard and uncomfortable.

You can’t park at the hotel unless you pay for overnight parking that was almost half as much as the cost of the room. I found this out and didn’t even check in. Told them to cancel the reservation. What kind of hotel doesn’t let the people staying at it park without having to pay a fee?

Over all the hotel is very beautiful and clean . The staff are very kind and knowledgeable. But our room smelt like the rug was damp ( it was) . We paid for breakfast it was very good but it was like we were being watched. My son ( autistic ) went up for more and was told that he had to much. Idk why its buffet. He was still hungry. The pool was warm but it smelt like chlorine and mildew.

My room was very clean and big i had a suite Only thing my room wasn’t ready when it was time for me to check in but it was cool

Exceptional

Exceptional

Good

Location No self parking and 60$ valet

The rooms was dirty the rooms don’t look nothing like the pictures I will never go back to this hotel it’s just nasty and dirty no never again

Is good to stay but customer service and pool area is not that good.

Ms. Patrice was absolutely wonderful! She did wonderful job providing housekeeping. Absolutely a gem. Was extremely nice to my daughter and husband and brought us towels when we needed some towels!! Love you Ms. Patrice.

N/A Windows were dirty, elevator ran slowly creating long lines, gym equipment was broken, and the pool was unusable from the amount of unsupervised children.

Pleasant

Very clean lots to do

Location, price Sink wouldn’t drain, coffee maker wouldn’t turn off a leaked, Dirty dried food on table by chair which was little gross, no trash bags, extremely hot in room and AC was faulty

Location Ordinary for the price

Price was ok. Pool was nice but there was trash around otherwise could have been better.

Room didnt even have a smart tv and beds were uncomfortable. Leak in the bathroom sink kept floor soaked. Floor next to window stayed damp so, may have been another leak. Room didn't even have a microwave. Room service never brought any more towels to the room after 3 days. Main desk didn't answer 3/4 calls I made to them. When swimming almost had to fight for towels because they were out and when more were brought those were gone immediately afterwards. Police/security in full attire walking around the pool consistently. Extremely popular night club in between hotel and the hotels parking garage. Valet parking costing $60 for overnight parking is absurd when the parking garage for the hotel cost $25 for overnight parking. Pool are has a leaking roof so if it raining outside then be prepared to get wet even if you do not intend on getting in the pool and your belonging will be getting we as well. ABSOLUTELY WILL NEVER BE BOOKING AGAIN!

Great stay

Superb

Dario was very helpful and courteous to us The valet was too expensive and the guys made us wait long everytime we needed it

The pool was great. Fast elevators. Employees were attentive and helpful Service speed at the bar and kitchen was really slow. Like painfully slow.

I stayed at this hotel during the week. The hallways smell like mildew. They had fans running all day long. They had this annoying sound in the hallway that kept me up all night. The bed and pillows weren’t comfortable. I definitely don’t recommend especially for the price I paid.

Exceptional

Very good

The Turner's

Location was great, the staff were amazing The parking was expensive so we parked in a separate parking deck

The breakfast was $21 but a gratuity was added and tax. The breakfast was what you would get at a budget hotel, and there they are usually included. Not worth $21 dollars. Our room was not cleaned during our stay. I had to call for clean towels and body wash as the bottle was empty. The only option was valet parking which was annoying as there seemed to be a large parking structure attached to the hotel. The hotel was overpriced for what we got. I appreciated the $10 voucher but I would have preferred to have breakfast included and my room cleaned.

Nice hotel parking sucks

Superb

Some things went a little wrong Kayla put it right. Thank you Kayla

Pleasant

Absolutely great hotel. I stayed here to prep my son for Prom. Located in the perfect location. The pool area/ Garden we used to take my sons prom picture that turned out beautiful. Courtland Grand provided a $10 food/ beverage card that came in handy. The only thing was the parking so we parked across the street for $15 instead of $25-$50 per night. The indoor heated pool and gym was a Plus. Other than that I Will book here again next time it will be just me & my husband!

Hands down best motel stay ive ever had!

Exceptional

Thank you for very pleasant stay and especially your friendly staff that were most helpful. I will certainly use Courtland Grand Hotel for any future trips to Atlanta City.

The TV was pay per view only. It was noisy early in the morning. The desk staff were helpful. Parking could be made availble for much less. The hotel itself was nice and clean. I liked that there was complimentary water.

Exceptional

The location was perfect. Staff was nice. Room was very clean. The pool area was beautiful and the lounge inside was nice,

Nice place. Have to pay to park $60 for all day. Park across street for less but can’t move car.

The beds and pillows was AMAZING!! N/A... Everything was just right.

The hotel was in great condition and is located in downtown at a great distance from all other sites. In great condition

The hotel was in great condition and is located in downtown at a great distance from all other sites. In great condition

The beds and pillows was AMAZING!! N/A... Everything was just right.

Amazing stay

Lovely staff. Comfy room. $10 vouchers to use at the hotel. Unfortunately, their pool was closed for maintenance- not their fault just bad timing for me.

Good location with pool There was a leak from the room above in the bathroom and the safe was faulty

Exceptional

When we was not in the room it was great. Everything was top tier. Only thing is it sounded like people/kids kept running around above us all night. We was supposed to have a city view we didn't get it so we just sat near the pool area and enjoyed the view.

The elevators!!!!!!!!!!!!

Only thing is it sounded like people/kids kept running around above us all night. We was supposed to have a city view we didn't get it so we just sat near the pool area and enjoyed the view.

Perfect

you all being super cool with me. I just need my rewards number # online hassle

you all being super cool with me. I just need my rewards number # online hassle

Room was outdated. The balcony was dirty and looked unsafe . The rooms have very thin walls you can hear everything. I won’t ever stay here again

Room comfort and excellent location The gym need improvement

Room comfort and excellent location The gym need improvement

Convenient location with valet parking. Spacious, clean rooms with comfy beds.

THE BATHROOMS ARE KINDA SMALL

It was awsome

Rooms clean. Lobby- hotel all clean. WATCH the hidden fees. They are everywhere. Don’t get taken. $60 per night to park in hotel parking lot! Ridiculous. Then shuttle to arena and stadium. Hidden $100. Bring luggage from room to car. $25. Even the gift shop has $5 water. Great hotel but all this other stuff and staff are hidden and sneaky.

It was a great place to stay. Would recommend

Bc my daughter has prom and I wanted the pool view bc of how beautiful it is online. But unfortunately the stay wasn’t all that. I found a small roach on its back still alive in the bathroom so it turned me off a little bit. But nothing special about the stay. Just glad my daughter had fun at prom at this property.

Very good

Dated

Good

Very good

Location was perfect. Only a 15 minute walk from stadium and arena. The entire stay! Staff members were dry and unwelcoming. Roaches were in my room and stains on mattresses. Price didn’t match quality of stay. Not to mention I had to show my booking confirmation on my free breakfast so when I arrived to kitchen I was denied entry.

Superb

Location was perfect. Only a 15 minute walk from stadium and arena. The entire stay! Staff members were dry and unwelcoming. Roaches were in my room and stains on mattresses. Price didn’t match quality of stay. Not to mention I had to show my booking confirmation on my free breakfast so when I arrived to kitchen I was denied entry.

Breakfast not included. Parking is additional $60/night. The pool was under construction and the rims were small. Minimal shampoo, no conditioner.

The room was great, bed was super comfy! My main complaints: Our tub's drain didn't seal so baths were a no go. The pool ended up being closed the entire time we were there aside from the first night when we had an hour and a half before closing. Maintenance has to happen, I get it, it's just disappointing when we chose this hotel specifically for the pool. Oh well! The bathroom door also wasn't really a door. It was a barn door style with a fan that didn't work. We both have gut issues so this wasn't exactly optimal. Not the worst hotel bathroom experience I've had, though lol. On the bright side, the bed was super comfy, the pillows were great, the curtains really blocked the sun, and the staff was wonderful to work with!

Supervisor was super rude! Arrogant. Will not be back.

Staff unprofessional and rude. Couldn’t get in pool due to feces.

The only thing that was inconvenient was parking. A hotel like that has to have parking for guests and not force to pay extra $60 per night for parking! But everything else was excellent. The parking issue

Every thing

I didn't try the food There was a couple of workout equipment that wasn't working but over all we enjoyed our stay the pool was beautiful and very welcoming!

Pool is the best in Atlanta. The children had a blast for about 3 hours and when it was time to get out the staff was very polite and friendly about the reminders that it closed at 10:00pm. The staff at the bar was great!

Average condition. Area a little shady

As a solo female traveler I’m always hesitant when I book hotels. This hotel is not as nice as some of the other conference center hotels nearby but I choose it to fit better in my budget. It is not the newest, it’s dated, has a bit of a smell and dark lighting but it was safe and relatively clean.

Great!

Did not use breakfast or the bar.

Central location and price (walkable from the Peachtree Center Metro Station). Friendly guy at the bar of the interior restaurant their "policy" of trying to mandate a special fee of $27 per day for incidentals you don't ask for. Since I objected I didn't pay it but they attempt to withhold it from the $100 blocked money for incidentals. They also forgot to give me the breakfast voucher even though my booking included breakfast. The immediate environment is sad, but downtown is very close.

The location was great, staff was awesome!! The non working elevators. Having to walk all the way around the floor to the higher numbered rooms with no back elevators. The beds were like laying on springs!!! You could hear them creek. Unnecessary hidden fees !!

This hotel was very good didn’t not have any complaints i loved that they had an Starbucks as well

Staff was rude. we booked this hotel for our employees and while we typically fill out a card authorization form in advance, to cover their incidentals, this hotel did not accommodate. One manager said we had to be there in person with the physical card. When the card owner went, he was turned away stating he had to be there with the guests, despite the manager's approval. he returned at midnight when the guests' flights arrived and their system was down. they were not allowed in the room the next day due to a card not being on file despite our many attempts. finally the hotel staff offered to send us a card authorization form, which was denied to us from the start. Not one person was consistent in their so-called policy.

Love this property. The staff was great and the property is well kept

Good

Felt safe & pool area was great & they do a lot to keep it cleaned. Restaurant inside was HORRIBLE! Not enough staff so if you wanted to grab a quick drink its nearly impossible, the bartenders couldn’t even make a simple margarita!!! Valet was terrible, pay $60 a night but have to wait almost an hour to receive your vehicle & also had to wait in line for 20 mins just for someone to arrive at the valet window to even take your ticket slip.

The hotel is good,the rooms are decent,the location is good but the receptionist over night is really not friendly at all! They need to hire nice staff

The hotel was clean and the front desk staff was super kind and helpful. Housekeeping was thorough and very nice. The bar staff at Fandangles was cold and rude. We actually left instead of ordering there. Too many good places in the area to waste time and money on unfriendly staff and bad service. Everything else in the hotel was delightful. Would definitely stay again!

Wonderful

The staff was very professional, extremely helpful and attentive to the needs of guests. The room was clean.

Location I have contacted this property to receive an invoice of the stay multiple times through their email, phone number, and booking.com but they are not answering. The phone calls goes to automated bot and after recording a voicemail you get no response back

The room was very clean and inviting. The staff was very friendly and the store money was a bonus

Yes

I did not have the most pleasurable experience at the Courtland Grand Hotel. 1. The hand soap that was by the sink was opened and used. 2. There was no cord for the telephone. 3. The directions that the guy at the front office gave me to my room were difficult to understand and he had me lost on the 1st floor in the conference area.

Great Service!!

Staff was good. Hotel looks clean but tired in some areas. But overall, i think it was clean. Breakfast was good and includes lots of things. Location is relatively good but in a less crowded area of downtown. Got stuck out of the room for 20 minutes until service changed a door battery. The employees at the breakfast area never received the indication that i had free breakfast with genius level 2 but they never complained after showing them my reservation and status. But they asked me 3 times and even came with a receipt to my table once. Not sure how they inform of my booking inclusions. They charge you $25 per night stay and then give you a $10 coupon to use on the Starbucks inside the hotel. The voucher is not good for alcohol, and they charge you airport prices for anything. We had to wait 2 days to get our vouchers as they were printing them apparently. Location is relatively good but you need to walk a hill up and down to get to the millennium park etc. Our room was also next to an area that employees used constantly at 7am.

They turned off the A/C and only the heater started working at 10... when the checkout said 11.

The receptionist wasn’t welcoming at all. She didn’t greet us upon arrival. The hallways look like the projects. The bathroom had a sewage smell. I wouldn’t stay here again nor would I recommend

Very clean comfortable sound proof rooms. Excellent dining; superb bartender; beautiful pool.

Professional Staff All was well

Nice hotel. A bit dated but otherwise clean and nice amenities.

I was under the impression that the hotel had been renovated. Instead we found bubbled and peeling wallpaper in our room. My sheets had visible stains and there was some sort of white paper residue all along the tub with visible mildew in grout/caulk. It appears the bathroom fan in our room did not work. Unsure if this is very specific to our room or hotel wide. Additionally, we chose a room on the second floor. It was difficult to sleep in to 8 am due to excessive noise of suitcases and large groups walking past even with earplugs and white noise. The staff was friendly and knowledgeable. I will say the beds and pillows were comfortable. The view of the pool was lovely.

The lobby area is nice, and the swimming pool is pleasant. The hotel surroundings are good. Located in downtown Atlanta helped a lot since I was going to a game at the Mercedes-Benz Stadium. Overall, it worked for me since I was staying one night, but I would not consider it for multiple nights. The room was old, it felt dirty, and the AC was not working properly. Again, I only stayed for one night, so it was acceptable. Actually, I was only in the room for a few hours, but did not like it

Great location. Walking distance to great restaurants. And short walk to Mercedes Benz Park. Hotel and its surroundings was beautiful The electrical outlet in bathroom didn’t work.

The easy access to getting to the stadium and the price was reasonable.

Was okay…

I was very disappointed to see messages and learning about being charged for valet that I knew nothing about prior to the booking and did not use the day before check in to the Expedia account. I was not told on the property that I would be charged for valet. The workers made me go out of the circle when I said I did not know we had to pay and guided me across the street to the public (janky) lot. I had to cross the street with hands full of luggage and children! This is unacceptable. We did not have covers for the extra bed, only one small bar of soap in one bathroom, no Kleenex, and one tiny trash can in the front room! Lobby was in very good condition but the room seemed dated with a horrible view of the disgusting rooftop. First and last time!

Overall, I would stay here again. Everyone at the front desk was very accommodating. We arrived early and they were able to

Very nice place. Good value. Stayed in many hotels in this area and this one is my favorite so far. Paid parking is close if you don’t want to valet.

The breakfast good

Rooms were NOT sound proof although website claimed they were Hallways very noisy Parking was a nightmare Check in was slower than molasses Breakfast was terrible

Room was clean. However, I stayed for 2 nights and I never had the staff clean my room. I did not get my towels changed and staff in check out (speacially the lady at the checkout) was very unprofessional. She looked like she was high or something.

Amazing

Breakfast buffet was way too expensive only ate once because we got a voucher.

Pool water was warm, staff was friendly, but at check in our room wasnt available and we got stuck into a tiny room, we did get moved the next day but it still was not the deluxe room i booked.

We didn’t get breakfast. They didn’t give us our vouchers. They were out. The whole floor (3 north) the 2nd night was loud and obnoxious. Like they were having a big party. After a long day at market I was exhausted but got maybe 2 hrs sleep. No one would answer the phone for guest services or the hotel operator. Miserable. I’ve always had a good experience here every year when attending Formal market…I think I’ll go to the Westin next year.

Fast check in, Clean room, great pool and breakfast.

Dirty rooms, musty odor from the bathroom. No toiletries available and had to go to the front desk as dialing 0 didn’t take me anywhere

Good selection of food fresh better then what ive seen at others

bathroom counter top was peeling off the wall...

I truly enjoyed the breakfast. It was delicious and the staff were very attentative. The only thing that made my stay uncomfortable, was on the last night. It was noice and I was unable to sleep.

Ms. Bernice in The Cafe was amazing. MD at Fandangles was also very nice and attentive. The rest of the staff that I came into contact with were not hospitable at all. The front desk staff were rude. The pool was not tended to at all by staff. There were people smoking/vaping in the INDOOR pool area in front of children.

Staff was extremely helpful and kind

Good meal options

Good!

Staff was awesome

My room was nice and clean and i loved the pool. The starbucks on site is nice too.

Nice hotel

Nice staff and clean room. Restaurant food was really good and the breakfast had a variety of items you could choose from along with Starbucks coffee. Not a free breakfast like some hotels offer, but it was still good.

There’s no parking just valet parking and cost $60 each night. So I lost all the money I pay for the room I went some where else to stay. And they didn’t refund my money. First and last time booking there

Staff was nice and helpful

I loved that there was fresh water available in the lobby always. The rooms and the lobby were clean. The staff was friendly.

Property is a little run down.

Great internet, lots of in-house amenities (breakfast buffet was great). Solid location to go out an enjoy the rest of Atlanta.

EXELENT

I've stayed here a few times. I'll be back again.

We loved the pool!

Love the clean and spacious room and breakfast.

A very dated property, though efforts were clearly made to renovate. The staff was friendly, but slow and seemingly reluctant to answer the front desk phone- e had to ring several times to get a response. The furniture in the larger suites was very worn and though the property appeared clean, the last night, a roach climbed right onto my bed! Compensation: a free breakfast… No thank you

This was my second time staying At Courtlansm

I didnt use the wifi or any of the ammenities. The hotel was nice though

Definitely enjoyed my stay and all staff was pleasant. Shout out to the Starbucks staff because they kept us alive. lol. They need to consider the breakfast hours. We missed every morning.

Good enough. No extra trash can in the room. Only trash can available was in the bathroom. Did not have turn in service the first day.

DJ was an amazing bartender. We loved hanging out there

Very low end of quality in the area.. paid for corner suite. End up with basic double queen room. Which beds where no big then full size beds. De not recommend. Pool was nice though.

Need coffee in lobby!!!coffee, coffee it’s cheap! It makes your guests happy while waiting for cabs!!

The guest room is clean. A major issue is that there is a Desk, but NO chair. I just sit on bed to use laptop computer.

There were roaches in the bathroom, we stayed for 3 days and room only got cleaned once and thats because I requested it even still the clean was bare minimum! Specifically searched for a hotel with breakfast included, get to the hotel they charge $27 each per guest to eat breakfast on top of no other parking you have to pay $60 a day for valet.

Good location and decent price.

Where to begin? Got stuck in the elevator. By the time we left two out of the three elevators were not working. Don’t try calling the front desk they will never ever ever ever never ever. Did. I mention never ever answered the phone. If you are paying cash for the food and snacks there make sure you have the exact amount because they give you no change. When I say change, I don’t mean coins I mean dollars. Friend of mine only had a $20 bill wanted a Twix for $3.55 and she told her that she would not give her any change. It was extremely loud the whole time couldn’t sleep because of all of the noise. The upside the bed and the pillows were comfortable.

We stay at this hotel often. Ok location, rooms are clean and well-maintained. On prem restaurant/bar can use a little more help.

yes

Great friendly staff

Great location, air cond could have been colder, great restaurants, god water pressure

Loved the indoor outdoor vibe.

Clean room, large clean pool, nice location

While giving this hotel a rating of two star it has nothing to do with the property not being maintained or the hotel not being nice because it was. I mainly gave it 2 stars because I was blindsided from beginning to the end with fees that was hidden or not to my knowledge. The first thing I thought was very ridiculous. It had no parking area for customers that wanted to park their own vehicle. They strictly had valet which overnight parking, which if I'm getting a room I'm most likely going to be parked there. It was $60 for overnight

i got sick right before my stay and couldn't use it even tho I paid in full - when i reached out to cancel my stay the staff said they were going to charge me an extra night on top of what I already paid

Closet door was broken, but gorgeous property

Very nice hotel. We had issue with AC but maintenance fixed it within a few hours. Within walking distance to many restaurants. Would stay there again.

Nice

Extremely understaffed

The hotel cleaning staff and restaurant staff were amazing, the staff at the check-in desk were a bit unhelpful and slow moving which was really surprising. The rooms are "ok", and the hotel is a bit of a maze, but overall had a great experience.

Loved this hotel & staff

Housekeeping was not good at servicing the room when Requested or on their planned days of service. All other areas were acceptable.

Hotel was small and cozy! Wasn’t the best but I still enjoyed it! Vallet was 60$ which in my opinion was the worst thing there!

Clean room and hotel and very helpful staff.

Expedia market at this hotel is having chargers for electric vehicles. When I arrived late at night, I was informed that they did not. Hotel graciously gave me complementary parking because of Expedia’s mistake!

Everything was good. I just feel like 4pm is way too late of a checkout. Also I booked my room earlier and when someone who booked their room well after me was able to check in earlier due to an available room. I feel like that wasn't fair at all and I should've been able to receive notice that a room was available being that I booked way before them.

Clean room, the indoor pool was awesome and the atrium was beautiful. Friendly staff, no issues.

front seat was incredible. housekeeping was very kind, gave us fresh towels when we requested them.

The stay was fantastic! My only issue was when I initially booked the room, the page said parking was included, but when I arrived there was a fee and valet parking only. Had to drive up a few blocks to find cheaper parking and haul my luggage.

The staff was amazing. When we first arrived, Kissy at the front desk adjusted our room location and was super friendly. Kayla in the food court went above and beyond to accommodate my wife's dietary needs and she did it with an eager smile. The room was comfortable and clean. The building is older but they are working hard to restore it. I used the fitness center twice while there and the pool once. I would return.

AC problems throughout the week in the guest rooms with our group; issues at the restaurant (except for Natasha, who is Great). On my first night, a Monday, I waited at the restaurants bar for a basic Burger/Fries for an exact hour before leaving without ever receiving the food--excuse given to me was 'lack of staffing'. I noticed other tables ahead of me also hadn't been served. We returned to the restaurant the remaining days to see if they could redeem, and other than Natasha, the restaurant needs coordination. @ $24++ for a Burger, $48++ for a mediocre steak, the value is not there; Lower your rates all around if you are not going to staff the joint.

I stayed 2 days and for 1 day the sink wouldn’t drain and the safe wouldn’t open. Not to mention they tryed to make me take 2 queens instead of the king I reserved because they wanted to save it for someone else, who obviously was more important then me in their eyes but I refused and they made it seem like I was being difficult

The room didn’t have a fridge! Every hotel I’ve been in has had a fridge. We needed one for water and leftovers. Very disappointing!

The amenities don't stay open late enough for event attendees.

clean room

Lovely staff. Locked box was locked before hand (not a deal breaker).

Everything

Will not hold the room you booked. I book a king bed room and when I arrived (hours before check in cutoff mind you) and they stated I should’ve “shown up earlier. Check in starts at 4pm and ends at 2am. I got there at 8pm. Once we got to the room it was absolutely appalling for we I paid. Out of date tv, smallest mini fridge that has basically falling apart. Valet will attempt to lie to you that you have to use valet parking if you’re staying there but that’s not true. Don’t let the pretty pictures of the hotel fool you, this was hands down the worst “upper class” hotel I’ve ever stayed at.

Staff was kind and helpful, but someone changed my reservation mid stay, and i got locked out of my room for 2 hours. i never asked to upgrade or change rooms, they just changed it in the system and never told me.

Very clean hotel. The staff was very professional and courteous.

Everything was great

The room was fine. The staff was fine. Things were just too expensive.

It was great!

Everything was great

Yes i always have comfortable stay!!thanks

Th staff were very friendly and helpful but this room was not up to par. Stains on curtains, walls, bedding. Wallpaper peeling. Multiple things broken/not working upon arrival. Our room was directly outside of a staff office so there was talking all night long. The pool area was nice and my kids enjoyed that part. We were staying for sports so it was nice there were lots of spots to congregate with other parents.

It was clean

Ok

Everything was exceptional! Really nice place to dine as well. Totally recommend this hotel!

Didn’t give an update for the room swap ahead of time. Room service did not come to clean until the last day. Bathroom socket did not work. Everything else was nice about the hotel, room and location

Room was clean and service was quick. Valet was a bit sketchy.

Everything was great, 60?bucks a night to park not great

Good

Hotel is pretty average. I think the rooms look better online than they do in person. Most of the staff was very nice and the amenities were okay.

Not charge folks to oark at your hotel after they pay you hundreds to stay in your rooms

Very nice pool area and bar. The rooms were very clean and comfortable as well.

The room did have an old odor. The website needs to update parking to $60 a night! It’s NOT $50!! Great location! No more than 15 min from most places!!

Clean

My room was clean but the beds were not comfortable at all and our bathroom had some issues that should be addressed

Staff, amenities ( restaurants) valet parking

Perfect room, comfy bed, excellent location, fabulous buffet breakfast, welcoming staff at front desk!

Room did not get cleaned for the 5days we were there.

I loved my room but valet lost my car keys for 20 minutes which lead me to miss my dinner reservations

Very clean. However if I was tall, my head would hit the ceiling in the shower. Tub needs to get converted to a shower only.

The room was super out dated, smelled like straight smoke. The ac didn’t work and only blew out hot air and when I called the front desk they said they weren’t able to switch my room. Half the outlets in the room didn’t work, not a relaxing night like we were trying to have unfortunately. I will not be rebooking here ever.

Immaculately clean room Lobby and waiting area. The staff was very Professional, Courteous, Helpful, Personable and Diligent about providing excellent and exceptional guest care. K Benitez Cuevas was awesome in her role as our front desk receptionist.

The lobby was so beautiful and everything was easily accessible.

Everything was perfect, the ladies at the market were just the sweetest and made me feel so welcome

Over priced

Everything was good

The place was tired and no breakfast

Just horrible and my bag missing

Heat was Sub par. I requested a single bed they gave me a double and the shower head was faulty

Everyone was so nice! The rooms were great and everything was clean. I would definitely go back.

The room was ok, just ok. The staff seemed to be bothered most of the time and were not welcoming at all. For being in Atlanta this hotel was average at best.

Great! Close to the Atlanta winter market, courtyard beautiful

Excellent, clean and quiet

Great place

Yes

The staff was very helpful, clean room needs to be cleaned every day

It was pretty easy. We just didn’t like that they charge $60 for parking.

Lady checking us in was very sweet, but we weren’t able to get the room we paid for. The room we were in smelled like weed.

Great news

Nice

Service was great 👍

Clean rooms. Nice staff and decent amenities

Need to hire a new crew

Room had no mini fridge, why not ?

Booked 2 rooms and they gave our 2nd room away. Our guests staying in the additional room had to sleep on the floor. Room felt dirty, shower backed up and they charge extra fee for water and their coffee whether you used it or not

Staff are very courteous. But the walls are paper thin, (I could hear people coughing) the hotel is outdated and the breakfast is terrible. Worst thing is that they charge $65 for a check in before 4pm. Would not recommend

The room was nice. Pool was great.

It was okay

Unkempt, neglected areas, felt rather unsafe. Foul smells in hallways.

Croackroaches in two rooms we stayed (the original room and the room we were offered to for a change). The hotel room lacks a microwave.

The view

Great room

Room was clean, that upgraded us to a king bed. Awesome service

The room was comfortable and the pool was nice, but anytime we called for anything none of the numbers picked up. It also was not the best neighborhood for scenery. Additionally, the food in the little to go cafe is ridiculous. $8 for a chocolate milk. I would stay closer to centennial Park next time.

Elevator was broken

It was all good...

There's a mandatory $20 fee per day, and in return, you get a voucher for $10 to spend at the cafe and 2 bottles of water in the room. It felt predatory in a way to tell me that, after the booking, I was required to pay this fee. The gym was missing weights, and the vast majority of the machines were broken.

Excellent

Clean and always nice.

Bed was smelling like used, cockroaches in the room(attached images on google review), bad smell in the washroom looks like a plumbing leak, says renovated to sell the rooms but not at all renovated images attached. There is no AC water chill cooling system and heat doesnt work in december and if you call to fix it takes hours to fix and if you have heat on cooling does not work, if cooling is fixed then heat wont work. Hotel is probably ok for one night quick sleep and go but from my experience with family two nights $340 not worth at all. I will never come back and will not recommend anyone. Btw they say ev charging is available but until you go there you wouldnt know that it costs $55 pernight for parking on premise for every car.

Ate at the restaurant first night, menu said green beans, served broccoli. Then I wanted to take wine to my room, asked for two wines listed on menu, they had neither one. Took no wineto my room. Second day I had to ask for water that was suppose to be in my room.

$55 parking and $27 fees unexpected. Staff rude not helpful at all. No water had to ask and no internet code given.

Was great

I enjoyed the stay. The noise was a loud but it was a busy weekend.

Good room

Never got to stay in the room then when told i could get a refund they never responded so that i could get a refund also had insurance for the room. No type of accommodation after driving 8hours. Worst experience with a hotel.

Room - first heater wouldn't turn off and then after maintenance worked on it then it would never turn back on. Tried calling front office several times but they would never pickup. Not enough towels either if they only want to change them every three days.

Everything was great!

Pricey for what you actually get. It is not GRAND by any means. Starbucks stop serving coffee at 4, even though they close at 5 pm. Restaurants close at different times throughout the week, no consistency. There is no customer service. Staff is not rude but there is no sense of customer service.

clean room and professional staff

Nothing was missing everything was great will be back

Room was clean. Staff very nice and accommodating. Great location. Quick walk to Mercedes Benz.

Great service

Changed multiple rooms. Air conditioning/heating systems are broken. Faucets not working.

Clean and staff was great

The staff was not flexible with our needs.

Staff was very helpful

Nice place. Room was nice.

Nice

Great stay

It was good. No complaints at all.

Great place to stay downtown.

Clean, safe, friendly staff. Elevators and hallways need updating, but other parts, including rooms, are newer. Fitness center with plenty of machines and some free weights.

Front desk staff was courteous. Room had smoke smell and ventilation too. Furniture had stain and no dustbin in room or bathroom. Iron was not working and asked staff to change it but they did not.

Not as nice as the pictures. Small room with no microwave and only a mini fridge on the floor. Charged $55 for valet parking with no option for free parking. I would not stay again.

This was one of my worst experiences with this hotel earlier this year I attended an event there and they were under construction. They said by the time this event took place that all construction would be done. The rooms were clean. However, the heating and air system was not operational. I had to keep calling to the front desk when I needed the heat to be turned down or when I needed The room to be cooled off while the staff was kind and courteous each time they came on two occasions after calling the front desk they had no one come up to the room to address the heating system problem. Therefore we had to stay under our covers at all time in lieu of having the opportunity to adjust our cooling system. This is the second time that I’ve been disappointed with this hotel that is now I’ve been taking over by this new administration, so I was very disappointed in that aspect but as far as the staff goes wonderful customer service from them always courteous and helpful. I do not believe I will be returning back to this hotel on these conditions

Room wasn’t up to par, beds were awful

Check in staff was awesome!

When I checked into my first room, the sheets were dirty. The bathroom had hair over the toilet and the back of the toilet had filth. I went downstairs to exchange rooms, which there was no issues there, but it was the second room that I received as to where I had the issues that would never have me returning into this hotel again. This morning I woke to multiple bites all over my body, from my now swollen lip all the way down to more private areas from BED BUGS. The day manager seemed very nonchalant upon me revealing this situation and seeing my swollen body parts. Thankfully I had only booked one day. Their definition of compensation for the “ inconvenience” (that I will have to endure for the next week) was to simply refund the room and destination fee but was told I had to cover my own $41.57 in food/bar charges. As well as not be able to cover the $55 in valet fees because per the manager “we already check you out your room” (because I felt safer sitting in the lobby instead of moving to another possible pest infected room and as stated earlier was already checking out for the day as is) while the security team lead (not the manager) volunteered to put my cloths in the dryer for any possible infestation. This experience really put a damper on any future trips for a while because all this scratching and itching from these bites is traumatic.

Clean room and bathroom. The room was spacious.

Very convenient and comfortable.

The people were very loud on our floor.

It was clean

The bathroom is dirty. Parking fee is excessively pricey. The hallway smells bad, and breakfast is limited.

The staff went above and beyond to make my stay pleasant and gave me valuable info about local attractions. I will return to this location for my next visit

Room had insects (roaches). Elevators did not work. Banquet hall had a tremendous water leak during the banquet where we could not eat .

getting stuck. The restaurant staff of two were overwhelmed, delaying service. When my meal finally arrived, it was lacking the same amount of pasta that my friends had. It was mainly sauce. Our room had no refrigerator. This was one of the worst hotel stays ever. And they charged me a daily destination fee.,,FOR WHAT!?!?!?!

I don't see how this property can justify an early check in fee and resort fee when every wall in my room was a different color. Dirty stained carpets and a very dated facility. Basic breakfast for $22 with dirty coffee mugs and silverware. Not in a convenient location. Stay elsewhere in ATL!

Poor customer service follow up and I had BEDBUGS

The room was horrible. The room door was soooo hard to open. The bathroom door did not lock. The trash cans did not have bags. The phone did not work. The coffee machine was missing a piece so it did not work. They literally left 1/4 of a toilet paper roll for us in the bathroom… if you see it’s THAT low why not just leave another??? The restaurant had ONE server on Friday night. We were there for a convention with literally hundreds of people… One server???? She was giving it her all and she kept calm and respectful throughout the whole situation but as much as we paid for the room and all the side fees… I KNOW they can afford to hire some more help… the valet was HORRIBLE! The valet staff was soooo rude! I will never go back there again

great time

Very clean, but the drawers were open when we first got to our room and the TV was turned to the side. Only “complaint” I would have is that the elevators take forever… and parking. Other than that, wonderful stay!

Banquet hall ceiling collapsed while dining.

Close to Mercedes Benz !

Guests are welcomed with thoughtful perks: two complimentary water bottles and daily meal vouchers redeemable at three on‑site dining options. The property offers a plentiful breakfast buffet in the morning, a lively evening bar and restaurant, and a mini‑market with a coffee bar that stays open late. For added convenience, another market on the ground floor provides snacks and essentials if you’ve forgotten something while packing. The pool is a highlight, beautifully enclosed by lush greenery in a New Orleans–style setting. Lower‑level rooms feature balconies overlooking the pool, perfect for relaxing with a drink or simply enjoying the view. What truly sets this hotel apart is the staff—consistently friendly, welcoming, and always smiling. Their hospitality made me feel completely at ease. I’ll definitely be returning.

it was ckean enough, few hair was in bathroom, but it not big deel.Generaly all good, i can recomend this place

There were roaches in the our first room as we went in there. So we back down to let front desk and informed them about the issue. They proceeded to switch our room and placed us 3 floors the first room just to find more roaches as we were waking up in our new room. I think they are interested I was very unhappy with my stay there.

In my room, a vent tile fell out of the ceiling, as well as a trash bag with soaked, filthy towels where a pipe was leaking, and had been leaking for awhile with mildew. As a positive, the staff was friendly and the pool area is really great.

For the price I was expecting a little more. Bathroom was tiny and dated. Bed skirt hanging off the bed frame. Room was clean but wasn't any better than a La Quinta or some cheaper hotel. The pool was AMAZIGN though, felt like a tropical paradise. Kinda silly that breakfast was $20+ per person.

Simply amazing

All perfect

No free breakfast. There is a buffet upstairs but it was expensive. Someone in lobby trying to sell a chance to win a free vacation. Dont recommend giving them your information but they are very friendly to talk to. Other than that everyone working there was very kind. Especially the valet guys.

Great location, friendly staff, bed were comfy

Didn't tell us that we needed to request to have the room cleaned every day. When we did, they didn't do it for the entire stay. They also didn't clean the pool and the filter didn't work.

Everybody was amazing!

Smaller than I thought, also very loud, doors slamming and thin walls

Check-in and check-out were smooth, and the front desk concierge was especially friendly—she helped me with temporary luggage storage, which was safe and easy to use. Overall, I enjoyed my experience and would recommend this hotel.

Room was clean and neat

Friendly Staff, easy check-in, covenant location in downtown. Walking distance to stadiums.

This is definitely my go to when I travel to ATL

Breakfast was fresh but service was rude.

The TV did not work...gave an error messge of "no connection".

Clean room, friendly staff…..

good stay

They could’ve cleaned the bathroom better

I had an excellent experience while here for three nights/4 days. I can’t say enough great things about Atlanta! The hotel was perfect location for walking 15–20 minutes in any direction to experience something cool! The staff, The $10 a day voucher/free waters was a nice touch too. I was pleasantly surprised when the hotel clerk offered to sign me up for their rewards program which included upgrading to a king size bed and waving the $65 check-in fee (I was planning on sitting in the lobby for a few hours prior to check in). I will definitely be back!

It was nice and cleaned

Great services

The hotel staff is very rude. The rooms are extremely small and the parking is too expensive. There are hidden fees and the decor is out dated

The stay was great. Wish they let you know about parking before booking.

I've been trying all day to get a receipt and no one at the hotel is answering the phone and the AI doesn't know how to get me my receipt.

Just loved the pool area and how easy it was to access.

No valet parking available. When I asked the parking attendant for assistance on where to park instead he pointed randomly to a space across the street. I asked him if he knew how much it would be, and he rudely answered that he does not work there. Then I had to downgrade to a double room instead of the king size bed I booked. I had to pay $27 for a visitor fee even though I am a Georgia state resident. I asked about food in the area and the concierge had no recommendations and was not even knowledgeable about where to go outside of the hotel. He kept suggesting to eat at the hotel which I ended up doing. The food took over 40 minutes to come out. Definitely not worth it.

Nothing stood out

First day had a very strange snow and ended up having to move rooms because it was causing my eyes to water and throat to get scratchy and my lips to burn was almost like a caustic smell in the front desk was very accommodating and move Me to the 11th floor from the fourth floor the room was OK Some small updates no microwave in the room toilet tank was cracked in bathroom look like it was half remodeled than half pillows were very flat covers were very thin. The overall room was decent. Front desk did comp the breakfast due to the room changing they charge you a fee for just stay there on top of your room stay as well as a fee for a late checkout, even if you’re a member of the rewards plan

Temp in the room over night was at least 77 degrees. We did not sleep well.

The staff members are nice but the hotel is in poor conditions. The AC was not working and there were cockroaches in the room. We were not satisfied with the hotel.

While we had a late arrival due to a canceled flight, we waited in line to check in behind just 1 person and still took 35 minutes to check in. When we got to our room it appears as if someone was already using this room. The ironing board and iron out, towels on the floor and furniture, half finished drinkers on the tables, used wash cloths in the sink and tub. We took photos and returned to the front desk where we were given a downgrade room. Just a awful experience.

My AC wasn't working so I had a restless night. The room next door was leaking water from the bathroom and it carried over into my room and got my floor wet.

We booked a deluxe room and wanted to check in early( as they offer for extra money) and was told they didn’t have one available so they gave us a lesser room and still charged us full price. Just not that helpful.

The utilities are too old

.

My visit this time was better staff was my nice and pleasant

It was a lot of maintenance chaos. I was very worried for my safety. I’ve stayed at this property before and it was not the same experience

The location is amazing. Walking distance to almost everything worth visiting downtown.

The only two negative comments I have for the hotel are…they only provide two bottles of water per room, per stay, no matter if the stay is one day or one month and they don’t offer great television channels!!

Great location, staff very helpful especially Andrew who assisted with my packages. Greatly appreciate the hotel collecting my packages, that was a 5 star item.

However, a few things made the stay less comfortable than I would have liked. The bathroom was extremely small and poorly lit, which made getting ready more challenging than it should be. The bed was decent, but the room lacked storage space — with two people, we struggled to find enough room for clothes and personal items. Not a bad place to stay for a quick trip, but I think there’s some opportunity for upgrades that would make the experience feel much more comfortable.

The bathroom sink faucet was working properly and the toilet kept running. Plus booked a deluxe king room and when checking in at 4pm they were all out of deluxe kings got a deluxe double.

Room was clean hotel was beautiful staff was great

They didn’t have a king size bed that I reserved so they “upgraded” me to a suite. I was in suite 201 which is the ground floor of this hotel. On one side of the room was a hallway with noisy people traversing up and down into the early morning hours. The other side was the pool. Luckily only a handful of folks used it. While the rooms were large, they weren’t nice. Bedroom had 1 full size bed, not the promised queen. No dressers or night stands in the bedroom at all. No lights by the bed. No TV in the bedroom. The living room area had a TV. It was unplugged and disconnected! I managed to find the cable chord to plug it in and get the TV working. To watch TV, they had a couch and two arm chairs squeezed into each other along the wall. If you sat there the rooms heating/cooling unit constantly blowed hard on you. The thermostat setting could be changed but it didn’t actually change the temperature or the speed of the fan. It was basically an on/off switch. The suite had a large walk in closet. This closet had one shelf that ran along all sides and was 5 1/2 feet off the floor. Only about 2 feet of the shelf had a pole for the 6 clothes hangers. A small room outside the bathroom was empty. No table, mirror chairs or lights. I would not recommend this property.

Room was decent, but the bathroom sink stayed stopped up. I couldn’t even wash my face. There are a lack of outlets in the room. So, there is an extension cord in the room. I have never seen that before.

Hotel was evacuated for about an hour and a half with no accommodations or instructions. Not even water. Someone was able to charge over $160 worth of stuff at the bar without presenting any type of room key or ID. Management couldn’t do anything. We had to wait until staff came in a 5pm but had to check out at 11:00 am. No kind of compensation what so ever.

I had horrible experience with the staff. They were rude and did not want to help me, i had to get another hotel. Would not recommend to anyone staying at this hotel.

Last minute canceled the room.

Everything Excellent

This hotel has roaches. The restaurant food is overpriced and poorly made. Besides the lobby, the rooms and hallways all feel like you've somehow traveled back to 1990. If you've got the extra money, then pay to stay somewhere else in downtown Atlanta.

Heater didn’t work. I was cold all night and morning. Blankets had what looked to be blood stains. Telephone room didn’t work so I couldn’t get in contact to get help I needed. Alright place but won’t be coming back.

Hotel flooded and hotel but in zero effort to accommodate us. There were rooms available directly across the street but they refused to look as they were insisting we stay outside our desired area at a hotel that was charging 67 dollars per night. They planned to keep the difference as well which is unbelievable. They lied saying there were no hotels available but we walked across and got a room no problem

Convenient location esp for concert access to bobby dodd stadium. Good value

Indoor heated pool

Also, the booking site said check-out time was 12pm so I planned my schedule accordingly, only to learn after arriving that check-out time is actually 11am. Please also note that when the hotel description mentions guests receiving a $10 food and beverage voucher per day, this comes out of the "destination fee" that guests are obligated to pay. In other words, guests PAY for this $10 food and beverage voucher themselves - and they can only be used on the property. So it's not really a benefit or gift. Overall, staying at the property was okay. I cannot emphasize enough that the staff were responsive and courteous. Though I don't think I'd be staying here again personally.

Dont bring you dog here if you intended to leave them in the room in their crate. You have to stay with then the entire time

Couldn't get in touch with no one about my deposit

Thank you Kayla, for making my stay so pleasant!

The hotel was nice and the staff was helpful.

First room/key they gave me didn't work. Had to go back down and get a different room. Second room was assigned. That room's AC wouldn't change and was freezing the entirety of my stay. Room had no pillows. Picked up the phone to call guest services, and the phone was almost inaudible. I could only faintly make out what guest services was saying, but I made out that they'd send someone up right away with pillows. No one came, so I slept on a rolled-up towel the first night. No lotion in the bathroom - called down the next morning and they said they had none at the front desk, sorry. Later that afternoon on my return, housekeeping had not come so still no pillows or lotion. Went physically down to front desk and asked for both. Lotion was now available at front desk, and then pillows made their way up within an hour. In general, the room was not well-maintained. Sink did not drain. Drawers of the cabinets wouldn't fully shut. Big visible gap under the room door. Staff wasn't very friendly, they were just there.

Room was spotless and staff was great.

I am a senior citizen and had to stand in line for almost 2 hours to check in. I was told that I had to deposit $100 for incidentals but would be returned on checkout if everything in the room was in order. When I arrived in the room the bathroom sink was almost clogged because it took the water forever to drain out. I noticed that a metal piece on back of the chair at the desk had a hairline crack and the security lock on the door was broken. I tried calling several times to report but no one answered the phone. I finally went to the front desk the next day and reported it to Laura. She said she made note of it. I finally talked with a lady in housekeeping, but she didn't speak English but did say she would notify her supervisor. I never heard from anyone during my stay. I mentioned it as I was checking out and was told by the manager, "I am so sorry, but it's nothing I can do." Then I was surprised by the destination fee of $27.23 per day. I was never informed of this when I checked in. On a good note, the bed was comfortable.

The manager Kaila was amazing. This hotel is lucky to have her manage their establishment. My friends and I loved our stay here.

It was ok

The rooms were clean comfortable and a little dated. It was a good value for us.

Areas to improve: Drinking water availability could be better. Please consider adding microwaves in the rooms. The pool area is not very family-friendly — it was quite dark and cold, and there were several intoxicated guests behaving inappropriately, which made it uncomfortable for families with children.

We never got to stay there, they had a problem with south tower that they had known about since Tuesday, Friday was check in. They moved us to another hotel, but they could have emailed that info out so we would not have to have unloaded car and valet parked it. Should have notified and sent us strait to the other hotel. Offered no perks either.

room was clean and service was impeccable

Staff was very respectable.

This was the worst hotel I’ve ever been to in my life. I had to switch my room cause my first room smelled bad n carpet was wet. So they gave us another room &.I had to take the stairs my whole stay cause the elevator by my room didn’t work. The keys to the room wouldn’t work cause the door was dead. So we was locked out for 30 mins. Then waking up to a roach in our bathroom. Just horrible experience nothing I liked about it besides the view of the pool. And it was a roach at the pool side also. Just ugh never again. I hated it.!

👎

When booking my reservation I was never told that there were renovations going on so I had to stay at a sister hotel. This was not what I agreed to and I’d like to file a formal complaint with one of the higher ups.

This place is a scam with all their fees they charge you and never refund. I never got the "complimentary" waters or the "$10 food voucher per day" and was charged $136 for valet parking and fees per day. In an attempt to dispute the charge, they are disputing it in return. If you're staying here, make sure you request your "complimentary" offers as soon as you check in and make sure you show the valet desk a receipt for the pre charge of valet. Other people shouldnt have to deal with this trickery on vacation. Good luck.

Switched my hotel when I got there should’ve let me know before I arrived

Rooms are decent but staff is terrible rude

Half of hotel was closed due to incident 3 days prior to stay. We were never alerted only to arrive and we were told no room available despite receiving confirmation text day prior. No call. No communication. Just arrive and told nothing available. Caused us to scramble for place to stay within downtown for the falcons game. Would not recommend.

The room was an average room. The hotel gives you a $10 voucher per guest per stay to use within the hotel restaurants and bottled water upon check in. Front desk staff was polite the day of check in but my second night stay, they were not so pleasant.

The employee were rude and disrespectful. Worse place I have ever been

Nothing grand about it. Did not honor pre-paid corner suite. Put me in a smaller room without informing me at checkin. Terms are different than listed. Gave paper to read with new terms after checkin. Checkout 1 hr earlier than listed at booking. Front desk staff has limited discretion and are unconcerned. Floor plan has to be a fire hazard. One set of elevators working. Had to walk a mile to room. I will NEVER EVER EVER stay here again. Not ever. A supposedHost hotel for CAU’s homecoming with Zero Welcome Signage and zero customer service except for valet. Expedia should remove them from list of hotels.

Worst service wver

Always stay here when I’m in the ATL

Hotel was very nice

Didn’t even stay

The hotel was clean and spacious they offered nice amenities and had nice communal areas. The hotel is centrally located down town and was a good stay while I was there.

Additionally there are charging 28$ per day over and above the daily rental.

Conveniently close to our venue.

The room was disgusting. Blood/Seman?? stains on the walls. Crappy DIY barn door for the bathroom. Bathroom had pubes in the shower still and stuck to the ceiling. Toilet paper roll holder was broken. Staff was un friendly. Got charged a BS $108 "destination fee" upon check out that was clearly hidden somewhere in fine print. Cockroaches roam everywhere immediately outside the hotel. Just overall terrible experience. Will never stay there again even if they paid me to.

I had a complain about the room they never fixed it

Need a better evacuation plan there was a fire and I wasn’t aware for 30 minutes in my room

The hotel is advertised as 4 star but feels more like a 3 star. There was no room service, bathroom felt cramped and all the lights were white instead of soft white/light yellow for a better ambiance. The dinner we ordered from the hotel restaurant was good but would have preferred to receive it as room service instead of having order and pick-up.

The room is clean, but the breakfast is poor considering the cost of $26.

The property was decent for the price. The valet parking per night was hefty, priced at $50. There are a number of food options and bars in walking distance

The entire hotel staff was professional, friendly and very helpful. I had an injury and the staff was very accommodating whenever I needed help. Thanks to all staff members for a wonderful sta

Clean room and very friendly staff

Booked this place for my wedding night. Got rejected

Need better evacuation processes. There was a fire during my stay and I was in the room for 30 minutes without even knowing I had to evacuate.

Dollars for breakfast there only scramble eggs and sausage. Just horrible hotel love Atlanta but never will stay there again.

The stay was fine.

This stay was horrible. Doors were not closable. The staff were not willing to accommodate either. I was essentially forced to spend more money on another room.

Great, clean hotel with friendly staff!

Bathroom was broken Horrible experience in this hotel

No one cleaned my room or changed my linen the entire three days I stayed. No one from housekeeping came to clean my room. That’s unacceptable.

Not to bad. But areas around… terrible

Good

Never stayed here before. My wife and I found it to be very descent.

Credit card fraud, dirty room with broken furniture, no amenities as promised. DO NOT provide this hotel your credit card and criticize bill afterward (though they won’t offer you bills by hand, will add on not requested and unused amenities, will try to charge for amenities not provided)

It was just okay. I expected a little more comfort and more modern fixtures in the bathroom. My room was missing a TP roll holder so the TP was simply laid on the top.

Room smelling like smoke. They did offer to change rooms, we was just to tired to do all of that.

Very convenient

The room was clean the staff was friendly valet was quick and they offer a $10 voucher to the restaurants inside the only complaint is house keeping coming at 8am disturbing sleep, but they were polite. Would stay again.

Friendly staff, great value but outdated rooms

Not that I was charged a $27 destination fee. I was told at check in about the $100 deposit for incidentals and $55 per day valet parking. I leave the hotel and get a $27 credit card alert. I call and was told it was a destination fee. No other context. It’s principle, why are you charging this? How am I benefiting from this fee? I’m still waiting on a response about this before I call my credit card company. This is a scam.

The room I had was clean and quiet and everything in the bathroom worked ok. At least I could sleep. The widows were filthy. In its day when it was the Sheraton, it was probably fine but that was years ago it seems. Definitely not a hotel for business.

Washrooms were not clean. Also front desk staff not helpful. Asked for extra hdmi cable and they did not even try to help.

I saw a roach in my room, valet parking was a mess, I will never stay there again.

OK for business trip

Went to the breakfast buffet, there was hair in both of our food. After finding our server who was missing most of our time we were there, she took our plates and said they wanted to see the hair in the back. She disappeared for another 15 minutes, and when she came back she just gave us the bill and walked away. We lost our appetite and couldn’t continue to eat after seeing hair in both of our food. The server then came back over and said the lady/manager in the back said it’s none of their hair, insisting we put our own hair in the food. No one helped us further with the matter. Absolutely unprofessional

Very nice hotel with cute pool area!

Room was great great location great people/staff mostly. Definitely would go back. The only thing I didn’t like was the bar staff said they would be open till 11:30 the night we stayed because it was a game night so we rushed back after and they were closed a little disappointing so we had to go somewhere else. Also don’t spend your money on the buffet not good!

Not a nice hotel

Rooms were ok

My only complaint was lines were too long for check in and valet parking.

Great, affordable place for short stays in Atlanta.

Friendly staff!

Hotel was average. Staff was friendly. The valet could use some improvements. Service was slow and they need a better system of getting cars in and out as it is always jam packed. Overall stay was average compared to other places I’ve stayed in Atlanta.

Clean room with comfortable beds and excellent customer service; the location was very convenient for the purpose of our visit.

A lot of stuff were broken like the elevator, the door to our entry way section, the walls peeling. I like the $10 a day credit but for only one person I didn’t like. I like they had Starbucks and it was in the heart of things based on location. It’s a. Big spacious hotel. I didn’t like I kept seeing roaches and explained that and recorded and they didn’t want to refund me.

Clean, best amenities

Clean

My stay was okay besides the fact that there was a roach in my shower. I literally almost died hoping out. I was able to get a picture and I showed them at the first desk. Granted they gave me a new room but you would think they would have gave me a free night or a discount but nothing. I was constantly watching making sure I didn’t see anymore. But like I said besides that everything was okay

The Internet was slow-the photos of the room were misleading. We should have had a pool view. We could see the roof of the pool. No pool view. The room was missing pieces and parts, the furniture was damaged and dinged up. There was a musty smell. We won’t be back.

This was one of the most amazing hotels I’ve ever stayed in.

Nice somewhat. You can tell it is am oldrer hotel. I used the parking garage across yhe street brcause vallet parking was $55 a night.

No complaints! Enjoyed & will stay again.

Check in was terrible. It took over 30 minutes. Other than that, it was OK food, and drink were nice at the restaurant

I paid for our stay via hotels.com and it looks like I got billed by the hotel a second time for our stay. I understand that there is a resort fee and etc that is paid to the hotel but it seems a bit outrageous and coincidental that the amount are almost the same. We did not use valet parking or billed anything to our room. I tried calling the hotel for additional information regarding the charges but no answer and there was no receipt/invoice from the hotel with an explanation of the charges.

Place was great peaceful and staff also great

This was one of the worst hotels I have been in. I left 15 minutes after arriving and paid for another hotel. It was filthy, smelled, and the door lock was broken.

We had a suite with two bathrooms, corner, all glass. Beautiful view of the city and surrounded by restaurants all in walking distance.

Yes, I did not do any shopping or there was a clean room. I don’t know about the laundry. Shops and everything were nearby.

Second, there is a day I wouldn't dine at the restaurant being the reason I left. To make it right they have a very good bartenter

The staff was rude, unhelpful and condescending upon check-in. The only positive interaction I had was with the coffee shop workers. The front desk and valet couldn’t be bothered to do their jobs, asking for help or a question was like interrupting their break-time. Upon check in the staff was so rude and was acting like I was inconveniencing them by asking which way my room was / which elevator to go to. As there are multiple ways to go in the hotel, my room number was written with two different combinations on the cards handed to me. I’m sorry but I’ll never stay at a Wyndham hotel again. The room upon entry, one of the beds looked partially unmade, the dresser drawers were open. Why? No clue. There was no soap in the bathroom. The ice machine room was disgusting, there was dirt and dust from who knows how long all over the floor and walls, not somewhere I’d want to dispense ice around. There are plenty of hotels in Atlanta and I’ll never stay at this one again.

I was disappointed with the service I received on day 2 I asked housekeeping for toilet paper as the roll was almost empty when I checked in and was told she didn’t have none, no cleans towels were provided during my 5 day stay absolutely no service was provided to my room the entire stay

The staff were understanding and moved us two times to find a room that didn’t have roaches. I also didn’t appreciate how there was no information on Expedia that noted that there was a mandatory valet parking for $55 a night plus a destination fee of $25 plus tax a night for this hotel. An actual scam. Had I known this I never would have booked the hotel. Now I’m out hundreds of dollars because Expedia did not include this information

One very key thing that I think a lot of folks should know before going is that they have Valet only parking for $55/night. There is a very easy public parking garage across the street for $25 a night. It's easy to get to the hotel with plenty of spaces available. The check-in process was tedious. I did an e check-in an hour before and it wasn't completed when we got to the front desk but it did not take the woman at the desk long to complete the process. They give you a paper explaining that housekeeping is every 3 days, which is fine for us. The room was dated, but because we were only there to sleep and rest before our concerts, it worked for us. The restaurant on the 3rd floor was good. The gym is small but has enough to get the job done. The convenience to venues is the hotel's selling point. We'd stay here again.

The room did not have a microwave or refrigerator. On the phone in the room it stated checkout is at noon. The staff told me checkout at noon is old and not honored. I was told I would be charged for checking out after 11 AM. I was awakened by a false fire alarm at 5 AM. I would not recommend staying at this hotel.

Walking distance to GSU and Centennial Park. Room was ok. Clean for the most part but our comforter did have a huge stain

I would 100% stay here again... Clean hotel friendly & helpful staff.. Loved the food, bar, indoor pool, & the breakfast buffet..

Drove up from FL for a quick weekend trip to the aquarium. Location is absolutely perfect, you can walk to the aquarium or take a cheap uber since its so close. The indoor pool is so pretty but gets crowded and there arent many chairs. Lots of extra fees including 55/day parking and $28/day fee for amenities but overall was worth the price for the location. Only true negative was the wall being so thin, you can hear all the traffic and other guests. There were several parties on our floor that stayed up til 3 am being super loud.

Recently visited this hotel and I would say 3/5 stars . The valet parking was cool but $55/day was a little crazy. Also ,the room AC was great but the heat would never come on so it was always cold . The floor was wet as if there was a leak and the water pressure in the shower could’ve been better . The location however is very convenient to the city . The beds were comfortable but the pillows were horrible . Other than that I think everything was good.

There’s a lot of active renovations happening but the potential is there! This is a decent second or lower cost option if traveling to Atlanta on a budget. Overall check in was smooth and check out was easy. The king size bed room was small but cozy and clean. The mattress was comfortable. The bathroom was also small and I don’t recommend for anyone over 5 ft 5 in as the ceiling is very low. I would stay again if I were in need of a budget friendly option.

The location was good

N/A

Was an easy and pleasant stay.

My room was clean and the staff was great. I will definitely stay here again

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The location was great. We were within walking distance to plenty of restaurants and a pharmacy. We were just mere minutes from anything we wanted to do. The down side is the phone in the room didn’t have a cord. The 4 times we call front desk from our cell phones no one ever answered even though we saw them standing listening to the phone ring. Security was rude. The elevators hardly worked we got stuck on them 3 times.

Hotel was old, need more renovations, has a weird smell throughout the hallways and rooms. Within 10-15 minutes being in my room I saw a roach.

Wouldn’t clean room after begging

There was mold in the bathroom. The door was broken in the bathroom and the tub would not drain. Also we had the AC on but warm air came out until we dropped it to the low 60s. Even then it didn’t actually get cold. When we got there, the receptionist was talking to everybody but us. They were moody and seemed as if we were a bother. When I was checking out, I did express all of these things in the guy was typing, but honestly, it looked like it was just hitting buttons it’s to appease me.

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