AC Hotel by Marriott Asheville Biltmore Village

Location

Everything was great, except that the pool was closed. That would have been a perfect way to end the day with a relaxing time in the pool. Otherwise, everything was great. The one young guy at the front desk was very helpful with directions to everything we wanted to do. Will stay here again.

The best!

Great hotel, location is very convenient to downtown, Biltmore estate and Biltmore Village. Breakfast was really good with nice options. Will stay there again.

Great hotel. Enjoyed our stay!

Lighting in the room could be better. Most of the light is in the hallway by the door. Hard to see for packing or reading.

Clean room, staff was helpful in extending reservation

Rooms were really designed well. The rooms and entire hotel were spotless. Great location close to Biltmore Estate. Even though not downtown, the town was just a few minutes drive away. Good gym.

Rooms were really designed well. The rooms and entire hotel were spotless. Great location close to Biltmore Estate. Even though not downtown, the town was just a few minutes drive away. Good gym.

Clean room, staff was helpful when I needed to extend my reservation by one night. Free onsite parking was great.

Super easy to get to and very close the the Biltmore Village

Very good

The accommodations were clean and comfortable. The breakfast is not worth the price; luckily there is a Starbucks in the parking lot and that is more affordable with better options.

Everyone was nice and the place was clean.

Wonderful property, great location, great staff!

Clean room, Staff, Breakfast, LOVE the hot tub

Nice & clean room.

Fabulous, pristine property. However, you will probably need to drive to eat out in the evenings, although the in-house Restaurant is good for one evening. Disappointed the outside space is not in sunshine in the afternoons. Luckily, we had a West facing balcony. The hotel is approximately 4 miles south of downtown.

Clean well made up staff was very helpful and parking was easy .

Great experience

Very clean. Great room, pool, and breakfast with friendly staff.

Need a fan in the room

Convenience of the hotel and friendly staff Need a fan in the room

It was a quiet and quanti hotel. The location was exactly where I needed to be. There were a few cleaning errors in my room, but I didn't complain about them there.

It was a quiet and quanti hotel. The location was exactly where I needed to be. There were a few cleaning errors in my room, but I didn't complain about them there.

So clean comfortable awesome location to Biltmore house

No microwave in the room??

Comfortable! Clean! No microwave in the room??

Had an issue with the refrigerator, we needed to keep medicine in overnight. The front desk staff was great, tried to assist, but they were not familiar with the setting and operation of the refrigerator. I actually googled the instructions for setting the temperature, which were unsuccessful. The staff ended up upgrading us to a room with a working refrigerator. We had expected a complimentary breakfast as indicated in the booking app, but that was not the case, The staff at the breakfast were not very friendly when they informed us, so we left without breakfast.

Very good

Had an issue with the refrigerator, we needed to keep medicine in overnight. The front desk staff was great, tried to assist, but they were not familiar with the setting and operation of the refrigerator. I actually googled the instructions for setting the temperature, which were unsuccessful. The staff ended up upgrading us to a room with a working refrigerator. We had expected a complimentary breakfast as indicated in the booking app, but that was not the case, The staff at the breakfast were not very friendly when they informed us, so we left without breakfast.

Everything was great so happy to stay at AC

Nice lobby, friendly staff. Very clean. Lack of walkability, which will improve as the restoration of Biltmore Village from the Helene event continues.

Nice lobby, friendly staff. Very clean. Lack of walkability, which will improve as the restoration of Biltmore Village from the Helene event continues.

Exceptional

This hotel is perfectly located, walkable to biltmore village and an easy drive to medical appointments and restaurants. Everything was super clean, staff was wonderful, gym was nice for a hotel gym. Well maintained! Will stay here again

Thus was the cleanest hotel I have ever been to from the halls and elevators, the pools and the rooms!

Thus was the cleanest hotel I have ever been to from the halls and elevators, the pools and the rooms!

Good location to Biltmore House. Clean, but poor lighting in room. Bedside lights almost useless for reading in bed. No staff at desk upon check-in, Four rooms were waiting to check in when desk clerk came back from "checking rooms for readiness". Seems like that could be done by someone else before 5:00pm. Same with check out - had to wait to desk staff. Breakfast was $17.00. I thought that was a little high.

I like the style. Having a bar in the lobby is nice. I like the design of the room such as the shower, coffee/refrigerator area and the long bench along the wall. Not having carpet seems like a cleaner choice. The refrigerator made noise all night

I like the style. Having a bar in the lobby is nice. I like the design of the room such as the shower, coffee/refrigerator area and the long bench along the wall. Not having carpet seems like a cleaner choice. The refrigerator made noise all night

Very clean.

Very clean.

This was one of the cleanest hotels we have ever stayed at!!!! It smelled clean and sophisticated when you entered!! It was beautiful, yet modern and simply decorated. There was NOTHING that could have been better! The bathroom is always my "scary" part. It was SPOTLESS!!!! The bed was so comfortable!!! Everything was absolutely fantastic! It was a little more than we normally pay for a room, but it was WELL WORTH IT!!!

Clean rooms and bathrooms

Exceptional

Pleasant

Very satisfied with everything

I recommend it is a good location, the staff very attentive the room clean and very nice.

Exceptional

Good

This place was amazing very super clean the breakfast was very convenient and nice as well location was great and amazing staff

Great

The hotel has a pool, hot tub, breakfast for $17 person, really good, bar, area for kids to watch TV. Really nice. Plus, a Starbucks right in front. I mean come on - how great!

Clean. Spacious.

Beautiful, clean, new hotel! Gorgeous and comfortable. Only complaint was a slow internet connection, which was only an issue because we had business to do while there. Otherwise this is a great spot!

Everything was beautiful, clean and comfortable:)

Great location, clean and friendly staff

Great location, clean and friendly staff

The hotel was very clean and modern. Close to Biltmore, which is where we spent the day. It had a nice bar, which was a plus after a long day.

good location, convenient and 5 minutes away from Biltmore Estate. Friendly staff, very clean hotel. Heated pool and jacuzzi were the added bonus for our kids. Our family was pleased with our stay. The only suggestion or complaint we have is the toilet seat needs a bigger cover. It’s a square shape toilet and cover isn’t covering the entire toilet. Other than that all is fine!

Room was great, kind of boring but clean. I was VERY disappointed to see Breakfast offered on the app as if it’s complimentary but it is NOT. It is $17/person and they made sure to tell us that AFTER we got ourselves up to go downstairs at 7am. Disappointing and I could’ve saved some money and went somewhere that would’ve at least given me a bagel to eat before I hit the road after spending GOOD money. Just dumb.

Room was great, kind of boring but clean. I was VERY disappointed to see Breakfast offered on the app as if it’s complimentary but it is NOT. It is $17/person and they made sure to tell us that AFTER we got ourselves up to go downstairs at 7am. Disappointing and I could’ve saved some money and went somewhere that would’ve at least given me a bagel to eat before I hit the road after spending GOOD money. Just dumb.

The location was excellent and the rooms and lobby were spotless. It was a beautiful building. All that would’ve made it excellent would have been a complimentary breakfast.

The location was excellent and the rooms and lobby were spotless. It was a beautiful building. All that would’ve made it excellent would have been a complimentary breakfast.

The room was spacious and clean. The staff was wonderful and kind. I forgot my phone charger and the manager, Josh, found one for me since all of the stores nearby were closed. I'm forever grateful. Would highly recommend staying here!

The room was spacious and clean. The staff was wonderful and kind. I forgot my phone charger and the manager, Josh, found one for me since all of the stores nearby were closed. I'm forever grateful. Would highly recommend staying here!

The room was emasculate and the staff was extremely courteous … Will stay here again on the next trip to Asheville.

The room was emasculate and the staff was extremely courteous … Will stay here again on the next trip to Asheville.

Clean room and great staff!!

Clean room and great staff!!

Loved the room and the staff was incredible nice and helpful

Loved the room and the staff was incredible nice and helpful

Great location and very clean

Great location and very clean

Staff very courteous and room very clean.

Staff very courteous and room very clean.

EVERYTHING nothing

This hotel was spotlessly clean and the staff was extremely helpful and friendly. Being a new hotel, I appreciated the updated design of the rooms and facilities, which seemed well thought-out. The fitness center had free weights, a cable machine, stair stepper and treadmill, which was unexpected and convenient. The indoor pool looked meticulously maintained. So happy to have stayed here and would happily do so again!

Hotel was beautiful, clean, very inviting. The breakfast was great. The employees were so friendly and courteous. I will definitely be back there again.

Our room was spotless, and we were especially happy with the suite layout. As a couple who snores, having separate sleeping spaces worked out perfectly for us—we both slept great without disturbing each other. The pull-out sofa was surprisingly comfortable, which made the setup even better. The pool and hot tub were fantastic and exactly what we needed to unwind after exploring the area. Between the cleanliness, comfort, and excellent service, this hotel truly exceeded our expectations. This will absolutely be our go-to hotel whenever we’re in the Asheville area.

Our room was spotless, and we were especially happy with the suite layout. As a couple who snores, having separate sleeping spaces worked out perfectly for us—we both slept great without disturbing each other. The pull-out sofa was surprisingly comfortable, which made the setup even better. The pool and hot tub were fantastic and exactly what we needed to unwind after exploring the area. Between the cleanliness, comfort, and excellent service, this hotel truly exceeded our expectations. This will absolutely be our go-to hotel whenever we’re in the Asheville area.

Checked in on a Saturday night after driving 3 hours and initially super impressed with the customer service and check in time. My disappointment came from the bar/food area. It was 730pm and i ordered burgers and calamari. There was only one person doing the bartending and serving guest. She was not the problem. The problem was the kitchen. It took over an hour to get food and when i got it it wasnt edible. Meat was dry. Buns were rock hard and it literally just came out of the kitchen piping hot. It took an hour just to get the two burgers and then took another 20 mins to get the calamari. I had to ask a service desk associate to go check my food because at that point i was exhausted from the trip and extremely hungry and the one bartender was a bit busy. All in all, terrible experience with food service and the food in general. Hotel is beautiful, staff greetings were welcoming but the starbucks and arbys that is just a few feet away, saved the trip in terms of food options.

Checked in on a Saturday night after driving 3 hours and initially super impressed with the customer service and check in time. My disappointment came from the bar/food area. It was 730pm and i ordered burgers and calamari. There was only one person doing the bartending and serving guest. She was not the problem. The problem was the kitchen. It took over an hour to get food and when i got it it wasnt edible. Meat was dry. Buns were rock hard and it literally just came out of the kitchen piping hot. It took an hour just to get the two burgers and then took another 20 mins to get the calamari. I had to ask a service desk associate to go check my food because at that point i was exhausted from the trip and extremely hungry and the one bartender was a bit busy. All in all, terrible experience with food service and the food in general. Hotel is beautiful, staff greetings were welcoming but the starbucks and arbys that is just a few feet away, saved the trip in terms of food options.

Very nice, clean hotel. Very close to Biltmore.

Very nice, clean hotel. Very close to Biltmore.

The breakfast was very good and our room was clean an comfortable. We really didn't care for the dining options at the hotel for dinner but did eat there. The one night we ate at the restaurant, we let the waitress know we were interested in ordering. Instead of coming to our table to take our order, she yelled over to us from the bar area, asking what we'd like to order. We weren't impressed with this but were pleased with everything else.

The breakfast was very good and our room was clean an comfortable. We really didn't care for the dining options at the hotel for dinner but did eat there. The one night we ate at the restaurant, we let the waitress know we were interested in ordering. Instead of coming to our table to take our order, she yelled over to us from the bar area, asking what we'd like to order. We weren't impressed with this but were pleased with everything else.

Insufficient indirect lighting in bedroom only desk chair Small hanging area no microwave only 2 drawers Young lady at desk in evening great..rest.need retrained Housekeeping had our door ajar but no one in sight for10 min when we came back to room

Insufficient indirect lighting in bedroom only desk chair Small hanging area no microwave only 2 drawers Young lady at desk in evening great..rest.need retrained Housekeeping had our door ajar but no one in sight for10 min when we came back to room

Every thing was clean. The room lights were too dim. Ref so small , did not stock water. Average hotel, nothing too special

Every thing was clean. The room lights were too dim. Ref so small , did not stock water. Average hotel, nothing too special

All staff employees were very friendly. The room was exceptionally clean. Bartender was amazing!

All staff employees were very friendly. The room was exceptionally clean. Bartender was amazing!

Perfection! Loved our stay

Perfection! Loved our stay

The hotel was newly renovated. The room was modern, clean, and the beds were very comfortable. The hotel was located close to the Biltmore Estate, which made attending events very easy.

The hotel was newly renovated. The room was modern, clean, and the beds were very comfortable. The hotel was located close to the Biltmore Estate, which made attending events very easy.

The fridge temperature wasn't cold enough. Front desk said that it's set and can hover around 46°.

Clean room.

Clean room.

It was clean, modern and bed was very comfortable

I was surprised that even with the privacy sign on my door, when I returned from being , someone came in and made the bed, etc.

I was surprised that even with the privacy sign on my door, when I returned from being , someone came in and made the bed, etc.

The room was very clean and well stocked. The front desk staff was courteous and friendly. The young lady at the bar was helpful getting us dinner before our event.

The room was very clean and well stocked. The front desk staff was courteous and friendly. The young lady at the bar was helpful getting us dinner before our event.

Location Our room heard the elevator every time in use , plus made reservations 2-3 weeks out and we were ground level, which is by far always the noisiest

Great location. Clean, well appointed and friendly staff.

Great location. Clean, well appointed and friendly staff.

Clean and quiet with a helpful staff

Clean and quiet with a helpful staff

The front desk girl was very nice and easy to work with. The room was very clean and spacious!

The front desk girl was very nice and easy to work with. The room was very clean and spacious!

The AC Biltmore was very clean and the staff was very friendly and welcoming. I arrived a few hours before check in and was able to get a room right away, in which I really appreciated! The King room with balcony was very clean and spacious and comfortable. We really enjoyed our stay and would stay there again. Thanks for a great weekend stay

The AC Biltmore was very clean and the staff was very friendly and welcoming. I arrived a few hours before check in and was able to get a room right away, in which I really appreciated! The King room with balcony was very clean and spacious and comfortable. We really enjoyed our stay and would stay there again. Thanks for a great weekend stay

The hotel is super close to Biltmore and the biltmore village.

The hotel is super close to Biltmore and the biltmore village.

Need more coffee in the room, the woman who runs breakfast is very rude, room lighting is way too dim, trash cans too small. Other than that, everything was great.

Need more coffee in the room, the woman who runs breakfast is very rude, room lighting is way too dim, trash cans too small. Other than that, everything was great.

Can you help me with the refund?

Can you help me with the refund?

Checking in was easy. Room large and spacious. Housekeeping staff polite and efficient. Breakfast options included fruits. No microwave. Location central.

Checking in was easy. Room large and spacious. Housekeeping staff polite and efficient. Breakfast options included fruits. No microwave. Location central.

Great location to the Biltmore Estate. The room was spotless and comfortable.

Great location to the Biltmore Estate. The room was spotless and comfortable.

Second night of stay, no water in hotel. Hotel staff said they would refund 2nd night of stay and hotel staff didn’t refund. Additionally, staff didn’t notify us that anything was wrong until we raised it as an issue.

Second night of stay, no water in hotel. Hotel staff said they would refund 2nd night of stay and hotel staff didn’t refund. Additionally, staff didn’t notify us that anything was wrong until we raised it as an issue.

Pleasant staff, modern, clean rooms

Pleasant staff, modern, clean rooms

Clean

Clean

All is owesome!

All is owesome!

Visiting Biltmore for Christmas. Location wonderful, excellent in cleanliness and assistance from staff. We are a retired couple, looking for two nights away and it was perfect.

Visiting Biltmore for Christmas. Location wonderful, excellent in cleanliness and assistance from staff. We are a retired couple, looking for two nights away and it was perfect.

$18.00 for breakfast buffet. Not sure what that entails because it was a small area and seemed pricey. Value for room was high for just a bed and small chair. Big room but under furnished for 2 people to sit.

$18.00 for breakfast buffet. Not sure what that entails because it was a small area and seemed pricey. Value for room was high for just a bed and small chair. Big room but under furnished for 2 people to sit.

Very clean, smells great, plenty of parking, close to Biltmore.

Very clean, smells great, plenty of parking, close to Biltmore.

Great property! Very convenient and clean. Excellent staff!

Great property! Very convenient and clean. Excellent staff!

The location. Had an issue at the bar with my food. Offered no compensation of any kind. Not even a replacement or a refund.

Room was very cleanand quiet. Staff was helpful and friendly. We would definitely stay here again.

Room was very cleanand quiet. Staff was helpful and friendly. We would definitely stay here again.

The room was very nice

The room was very nice

All of the above

All of the above

Staff at the front desk the young man was very polite and funny 😄

Staff at the front desk the young man was very polite and funny 😄

Great

Great

Great location

Great location

Horrible mechanical noise all night. Kept us up. To make matters worse the staff said they knew about the issue.

Horrible mechanical noise all night. Kept us up. To make matters worse the staff said they knew about the issue.

Nice customer service agent

Nice customer service agent

Rooms and hotel were pristine. We will definitely stay again when we visit Biltmore.

Rooms and hotel were pristine. We will definitely stay again when we visit Biltmore.

Cleanliness, convenience, friendly staff. Only complaint is to make the breakfast complimentary and not charge for it.

Cleanliness, convenience, friendly staff. Only complaint is to make the breakfast complimentary and not charge for it.

Close to Biltmore front gate. Wish breakfast was included with rate charged.

Clean room and friendly staff

Clean room and friendly staff

Exceptional clean room and bathroom. Roomy shower with nice shower gels, shampoo, etc. Parking lot well lit for safety. Area seemed safe as well.

Exceptional clean room and bathroom. Roomy shower with nice shower gels, shampoo, etc. Parking lot well lit for safety. Area seemed safe as well.

It’s a good property but we were a bit underwhelmed by our room. It was very clean but rather basic. Our television in our room didn’t work and they tried to reboot it remotely but that didn’t work. We were getting ready to check out they offered to send someone to fix it.

It’s a good property but we were a bit underwhelmed by our room. It was very clean but rather basic. Our television in our room didn’t work and they tried to reboot it remotely but that didn’t work. We were getting ready to check out they offered to send someone to fix it.

Clean and comfortable

Clean and comfortable

Newer, modern building and friendly staff. Shower took a few minutes for water to heat up in the beginning. I also noticed just a bit of water leaking from the bathroom wall which I thought was odd. I could see this building running into technical issues as time goes on.

This was a very comfortable, clean and quiet hotel very close to the Biltmore! The staff was helpful and friendly.

This was a very comfortable, clean and quiet hotel very close to the Biltmore! The staff was helpful and friendly.

Newly remodeled

I loved my stay at AC Marriott!! Beautiful brand new hotel! Large rooms! Clean! Great staff! Great location! Will definitely stay there again. Can’t recommend enough!

Clean rooms, friendly staff, shops, nearby, family, friendly

Business trip...clean and friendly

Great

Brand new hotel in a great location for visiting Biltmore.

Everything was new!!!! :) Staff was awesome and helpfull. Breakfast was great. nothing

Great place to stay!

New, clean

Very nice hotel. The room was modern and well-maintained. I liked the streaming TV so I could watch the programs I prefer. The bathroom is small but very efficient. I especially liked the shower. The location of the hotel is very convenient to the activities in the area. Housekeeping noise starting at 7:30 AM. No complimentary breakfast. The dining area was empty when I went there at 8:30 AM. It looks like very few people are willing to spend $17 for breakfast. I feel the hotel is missing an opportunity to increase the number of people who might select this hotel by not serving complimentary breakfast.

Great place to stay!!

We had a nice stay.

Beautiful hotel!!

Property has changed ownership several times over the last couple of years. Renovations great. This last stay it se

Very nice hotel, very convenient to visit Biltmore State and Asheville

Nice property convenient location great value in Biltmore village

Great stay! Easy walk to dinner and clean rooms. Highly recommend.

New hotel with nicely appointed amenities and furnishings. Small complaints; this is the 2nd new Marriott property we've stayed at with no bathroom exhaust fanss or night lights. Also, daily maid service only supplied 1 caffeinatd coffee to a suite with 2 beds and two people.

The staff was friendly and courteous, and the breakfast staff was nice. I will book this hotel again

It was extremely clean and in a great location. Wonderful staff and loved the swimming pool and hot tub was great for my spine issues. Love the balcony and the bed was really comfortable. I wish there were microwaves in the rooms. Before the remodel they had microwaves

The AC was clean and modern. Felt new! A great weekend stay for our family.

I liked how clean, and well kept the property was. I liked the easy check in and check out process. Room was perfect except for one small thing. There was not enough light in the room to really work on paperwork or projects. Beautifully decorated, just not enough light to see at night.

Clean

There’s a nice bar and outside area. The inside pool, hot tub and gym was a bonus. The only negatives were that breakfast wasn’t included and house keeping wasn’t every day. It’s very close to Biltmore Estate and Biltmore Village. Sadly the village was badly damaged in the hurricane last year but hopefully will be regenerated soon.

The staff was friendly, Yamil was particularly helpful and went out of his way to make sure we had a great experience in Asheville.

For the price, breakfast should be complimentary, the bathroom light lit the whole room up through the door.

The hotel was extremely clean and the employees were professional and kind. The location was great.

The breakfast in the hotel was very good. The room and beds were very comfortable and the staff was very helpful

Looked brand new

The hotel looked brand new, smelled great and was very quiet. The bed was very comfortable. The room was a little dark and the room we got had nowhere to put a piece of luggage but we told the front desk and she said they would work to get a luggage rack in the room and more lighting. Also a little disappointed that we had to pay for coffee in the lobby. Other than that, Our stay was great and comfortable. The hotel has a modern, sleek look and feel which sometimes is a little inefficient. All in all, we had a great time and would stay again.

Nice place a bit away from downtown action

Brand new hotel - clean / centrally located near restaurants and Biltmore mansion

We loved the location to the Biltmore. It was a great place to stay to get around Asheville. The pool was fine and well kept. The bed was very confortable.

Yamil once again provided the best experience - absolutely wonderful customer service!

Pretty new hotel and very close to Biltmore Estates. The front desk staff were so accomodating! We love the room and the view.

Room was clean and spacious. Hotel is currently under renovation so there is a lot of construction and restricted access while we stayed there.

Had just switched flags to AC by Hilton. Everything was brand new. The Breakfast was sparse and pricy.

The hotel was brand new. Very modern with beautiful decor. Loved the underground parking structure.