Crowne Plaza Crystal City-Washington, D.C. by IHG

Location. Shuttle service Bed too soft. Didnt get what I booked ie sofa bed

The breakfast buffet is NOT worth it and the building appears dated and definitely needs an upgrade. Still fairly clean and the gym is nice. Wish there was a pool.

Very polite and courteous staff.

Very good

I was hoping it would be just a bit closer walk from a Metro Station but it wasn't bad.

Very good

The staff was helpful and friendly. The breakfast was surprisingly very good— The fresh fruit options, the quality of the food and the variety was worth the extra cost.

Rooms were clean staff was awesome

Crown plaza hotel nice location near to Regan airport and also Washington DC entrance nice lobby area excellent service Mumtaz gives us in nice welcome and really help with everything so we have great time

Very outstanding

AC kept room cool

Party company advertise breakfast included and it’s not breakfast is $22.00 per person. But overall no complaints will be going again

Clean, staff friendly, giid shuttle service, safe parking.

Nice area, bathrooms are very small. Not a good choice for family of 3 or 4.

Very clean and well maintained.

very disappointed

Walking distance to restaurants and grocery store

I liked the bed was comfortable, the food from the restaurant was good and the staff very friendly..

Location, bed, pillows Hotel is tired and needs updating Some staff were not pleasant

Location, bed, pillows Hotel is tired and needs updating Some staff were not pleasant

Our hotel room had a motel feel- for starters, the “standard” room does not come with the amenities advertised. We only chose the standard rooms to have two beds; the king room advertised the same amenities but I seemed to have had the short end of the stick. We’re lucky to have even had toilet paper. Bathrobes are not available (we asked) and I had to go to the front desk for towels bc they did not pick up the phone at front desk/guest services/room service. The tv was old and the remote barely worked (neither did the built in streaming apps). The limited access to tv is not favorable, especially when traveling with kids. For a two night stay, parking cost $98, which was also not disclosed upon booking. Overall, I found this property extremely overpriced & underwhelming. Having stayed in many different properties in recent years, this was by far my most disappointing stay. The staff was professional when we got to speak to them but they were hard to reach and unapologetic when we couldn’t reach them. While its location is in close proximity to DC’s museums, you’re better off staying somewhere else (there are many options). It simply was not worth it!

Awesome staff, regardless of where they worked. Clean. Property needs some love. A number of elevator buttons were out, insufficient plugs in rooms, average shower, inconsistent temp in room.

Excelente localización!

They gave our room away. No advanced notice. Just confirmation emails only to check in with.. I’m sorry we don’t have a room for you. Only King bed is left. I am a family and booked a double for 2 nights. I showed my 900 confirmations and all they would say is we’re overbooked again. Not to mention there were people just standing all over the lobby. They sent us to a Holiday Inn, which was so much better. In the end it worked out in our favor bc we were all kinda grossed out when we got to check in. Advice, DO NOT BOOK HERE!!!

I can't live in because the plumping problem ,they move us to holiday Inn very disappointed

I was moved to another IHG property(Holiday Inn) for a water issue. It was as expected. Not great. The sink didn't drain and the toilet doesn't fill quickly. Mattress was not what I was hoping for...didn't get much sleep. The elevators were also getting worked on so waits for an elevator at times was over 5 min.

Good value for a higher end hotel.

Bad

Over sold - no room available. Don’t book last minute.

Very good location

Great location, close to the Metro, within walking distance to many food options

Great location, close to the Metro, within walking distance to many food options

Superb

We enjoyed our stay immensely. Check-in was a breeze! The room was clean, the front staff was friendly, and the airport shuttle was on time. We also appreciate being able to leave our luggage with the front desk at check out until departing for the airport.

Clean room. Somewhat noisy. Convenient parking with fee.

Clean room and gym. Friendly and supportive staff.

I thought uber would be cheaper to get to the airport It did not offer the shuttle service starting at 3:30 am like I was led to believe.

I thought uber would be cheaper to get to the airport It did not offer the shuttle service starting at 3:30 am like I was led to believe.

Room was clean, staff was friendly

This hotel is the epitome of UNPROFESSIONAL! They canceled my booking for March 9th that I booked on JANUARY 8TH the day that I was scheduled to arrive claiming that all of the rooms had been sold out so they had to move me to their sister hotel the Holiday Inn! My question to them was how in the WORLD did you allow that to happen when I PAID FOR MY ROOM IN FULL ON JANUARY 8th!!!! If I wanted to stay at the Holiday Inn that’s where I would have made my reservation! And to top it all off I haven’t received any money back for being rebooked at a lower rated hotel!! Expedia, if this is how the Crown Plaza is treating your customers, then you really need to reevaluate your relationship with them because they are making you look bad! I want a refund!

Passable

It was ok, compatible with the price. The clerk at the checking was kind of moody.

It was ok, compatible with the price. The clerk at the checking was kind of moody.

Room was ok. Not a lot to do. Restaurant was closed every time I went to it. Nice location but parking is crazy expensive!

Room was ok. Not a lot to do. Restaurant was closed every time I went to it. Nice location but parking is crazy expensive!

Rooms are dated. No microwave even though I was told there was one. Staff was great.

Rooms are dated. No microwave even though I was told there was one. Staff was great.

Very good

The room was nice and kept very clean. Great location with easy access to DC. Breakfast was just so so with food often cold or old by the time we ate.

The room was nice and kept very clean. Great location with easy access to DC. Breakfast was just so so with food often cold or old by the time we ate.

The team was good

The team was good

Stayed in room 712 by the elevator and it was so much noise! Sounded like someone was coming in our room and was just too noisy! National guards seemed to be having a party on that floor. It was just a mess and not relaxing at all:

Stayed in room 712 by the elevator and it was so much noise! Sounded like someone was coming in our room and was just too noisy! National guards seemed to be having a party on that floor. It was just a mess and not relaxing at all:

The hotel was fine. The service was awful

Close to DC Construction on the floor I was on. There was plastic on the floor and the elevators have not been completely fixed. It has been almost two years and they are still under renovation

Close to DC Construction on the floor I was on. There was plastic on the floor and the elevators have not been completely fixed. It has been almost two years and they are still under renovation

Staff were very helpful. Hotel was very clean

Staff were very helpful. Hotel was very clean

Rooms and staff were great

Rooms and staff were great

The room was very clean!! The staff was the best ever!! I will stay again!! My number one place !!

The room was very clean!! The staff was the best ever!! I will stay again!! My number one place !!

Great to have Starbucks part of hotel

Great to have Starbucks part of hotel

Hotel is run down. Parking is very expensive. Bathrooms are very small. Room looked like it needed to be renovated. Otherwise they stay was ok.

Hotel is run down. Parking is very expensive. Bathrooms are very small. Room looked like it needed to be renovated. Otherwise they stay was ok.

Superb

Everything was great

Everything was great

Pleasant

Very good

They don’t have a luggage bell room. It was super hard to carry our luggage all the way to the room.

They don’t have a luggage bell room. It was super hard to carry our luggage all the way to the room.

Courteous staff and clean rooms

Courteous staff and clean rooms

Room had broken fan which made noise all night . Staff could not help and then sent us to a room which had not been cleaned

Locality Some of the outlets did not work.

The cost of parking was too high, $47. It costs less in DC to park in a regular garage all day. There was also only 1 working elevator which caused wait times to be well over 10 minutes.

The cost of parking was too high, $47. It costs less in DC to park in a regular garage all day. There was also only 1 working elevator which caused wait times to be well over 10 minutes.

Staff was very helpful, only issue was the fact my reservation was canceled without notification prior to my check in, but the supervisor was able accommodate me with the inconvenience caused.

Staff was very helpful, only issue was the fact my reservation was canceled without notification prior to my check in, but the supervisor was able accommodate me with the inconvenience caused.

Location; security (had to swipe room key to use elevator to rooms); quiet and clean; conveniently located to restaurants, metro station; CVS and Whole Foods. No microwave in room-friend booked same room type and had microwave; bed was too high, struggled to get into it.

Great location

Othing Staff. Getting barged in on when I was in bed with no apology

The breakfast was excellent. No water bottles in the room. I had to buy from either their tuck shop which was expensive and then got it from walmart. Not great when you stay for 6 days.

Very clean, quiet, staff was friendly.

Very clean, quiet, staff was friendly.

Very clean room and good service from all staff and housekeepers.

Very clean room and good service from all staff and housekeepers.

Room was rither too wzrm or too cool. And it would change by one degree on the thermostat. It also had two thermostats.

Room was rither too wzrm or too cool. And it would change by one degree on the thermostat. It also had two thermostats.

The room had a broken mirror, the beds were small and uncomfortable. The bathroom had no extractor, there was a leak in the toilet, the bathtub was clogged, the outlets don’t work, there is 3 elevators but only 1 worked. The room had a smell. The walls are so thin we heard a woman moaning because she was having sex, loud music, the hallway smelled like weed. No toilet paper and room service is only from 7a-3pm. Housekeeping was nice but don’t clean the room everyday. The staff at the entrance are nice. But I will never stay or advise anyone to stay there. We called and complained and they said all rooms were booked. Terrible place to stay. Horrible

The room had a broken mirror, the beds were small and uncomfortable. The bathroom had no extractor, there was a leak in the toilet, the bathtub was clogged, the outlets don’t work, there is 3 elevators but only 1 worked. The room had a smell. The walls are so thin we heard a woman moaning because she was having sex, loud music, the hallway smelled like weed. No toilet paper and room service is only from 7a-3pm. Housekeeping was nice but don’t clean the room everyday. The staff at the entrance are nice. But I will never stay or advise anyone to stay there. We called and complained and they said all rooms were booked. Terrible place to stay. Horrible

The hotel is very well located. However, the ac in the room was preset to a very warm temperature and it could not be adjusted. More troubling was the barking dog in the neighboring room on the second night. It barked for over an hour. When I finally called the front desk they refused to reach out to the dog owner and only offered to move us to another room. It was 10PM and we were already settled in for the night, moving to another room would be a major disruption. The front desk refused to do anything about it, so it was left to another guest on the floor who eventually engaged in an “unfriendly” discussion with the dog’s owner. Regrettably that created a potentially dangerous situation that was completely avoidable had the front desk taken appropriate action instead of leaving it up to the guests.

The hotel is very well located. However, the ac in the room was preset to a very warm temperature and it could not be adjusted. More troubling was the barking dog in the neighboring room on the second night. It barked for over an hour. When I finally called the front desk they refused to reach out to the dog owner and only offered to move us to another room. It was 10PM and we were already settled in for the night, moving to another room would be a major disruption. The front desk refused to do anything about it, so it was left to another guest on the floor who eventually engaged in an “unfriendly” discussion with the dog’s owner. Regrettably that created a potentially dangerous situation that was completely avoidable had the front desk taken appropriate action instead of leaving it up to the guests.

Everything was spot-on!

Everything was spot-on!

Terrible

Terrible

Easy check in and nice staff

Easy check in and nice staff

Great option, very close to the Metro. Breakfast was great. Room was clean and coussy.

Great option, very close to the Metro. Breakfast was great. Room was clean and coussy.

The rooms are nice and spacious and the staff is wonderful. Having an airport shuttle makes it perfect.

The rooms are nice and spacious and the staff is wonderful. Having an airport shuttle makes it perfect.

Room needs updating. Parking way too expensive $44/night.

Room needs updating. Parking way too expensive $44/night.

Clean rooms and great location

Clean rooms and great location

Yes. Room was clean. Staff accomadating

Yes. Room was clean. Staff accomadating

Clean room. Only stayed a few hours before a flight. Nice bathroom

Clean room. Only stayed a few hours before a flight. Nice bathroom

Great hotel easy check in process very clean and professional

Great hotel easy check in process very clean and professional

Clean room, good service

Clean room, good service

Amazing room, amazing service. Close to multiple metro stations and great dining options under 1/2 mile in any direction. Will return, guaranteed.

Amazing room, amazing service. Close to multiple metro stations and great dining options under 1/2 mile in any direction. Will return, guaranteed.

Finding and getting on the shuttle at the airport is difficult.

Clean. Nice staff at check in and check out.

Clean. Nice staff at check in and check out.

Safe place

Safe place

The shuttle service was very convenient. The surroundings of the property was safe and easy access to dinners and cinemas.

The shuttle service was very convenient. The surroundings of the property was safe and easy access to dinners and cinemas.

Limited food Room outdated and could be cleaner Fire alarm at 8pm very inconvenient

Limited food Room outdated and could be cleaner Fire alarm at 8pm very inconvenient

Good location

Good location

Everyone was lovely, professional, and helpful. Parking was easy and extremely convenient.

Everyone was lovely, professional, and helpful. Parking was easy and extremely convenient.

The shuttle was easy to access. My check-in was expedient. The room is comfortable and clean.

The shuttle was easy to access. My check-in was expedient. The room is comfortable and clean.

front desk staff

front desk staff

Room was well cleaned daily.

Room was well cleaned daily.

Convenient location; clean and comfortable rooms; courteous, helpful staff

Convenient location; clean and comfortable rooms; courteous, helpful staff

room was clean. airport shuttle was great.

room was clean. airport shuttle was great.

the rooms were good but the bathrooms too small also one of the elevators was broke also kind of expensive for the parking

the rooms were good but the bathrooms too small also one of the elevators was broke also kind of expensive for the parking

There were dirty diapers in our bathroom trash can, and parking costs $44 a night with no attendant and fees not listed upon booking. Our room did not have a microwave. The TV did not work unless you stood beside it and pointed the remote up into the side of the furniture it was in. We were placed by the elevator and it was obvious that no extra sound protection was put around the rooms in high traffic areas.

There were dirty diapers in our bathroom trash can, and parking costs $44 a night with no attendant and fees not listed upon booking. Our room did not have a microwave. The TV did not work unless you stood beside it and pointed the remote up into the side of the furniture it was in. We were placed by the elevator and it was obvious that no extra sound protection was put around the rooms in high traffic areas.

Great service

Great service

Good value business hotel for Crystal City

Good value business hotel for Crystal City

Great place

Great place

Hotel Review The best thing about this place was the location. There was a convenience store right on the corner where we could shop, plus the metro nearby and most monuments relatively close. Everything was very clean. The only thing not worth paying for is the breakfast—they charge $22 when it really shouldn’t cost more than $10, and it’s not very good. Other than that, I give everything else a 5 out of 5.

Hotel Review The best thing about this place was the location. There was a convenience store right on the corner where we could shop, plus the metro nearby and most monuments relatively close. Everything was very clean. The only thing not worth paying for is the breakfast—they charge $22 when it really shouldn’t cost more than $10, and it’s not very good. Other than that, I give everything else a 5 out of 5.

Friendly front desk staff. Great value for your money.

Friendly front desk staff. Great value for your money.

Old and they didn’t return back the deposit

Great stay in good area. Very close to the Airport (DCA)

Great stay in good area. Very close to the Airport (DCA)

The heating didn't work and the customer service was not helpful.

The heating didn't work and the customer service was not helpful.

It was in a very convenient location to D.C. and the airport. It was very clean and the bed very comfortable. I appreciated having the chioce to shower or bathe in the tub.

It was in a very convenient location to D.C. and the airport. It was very clean and the bed very comfortable. I appreciated having the chioce to shower or bathe in the tub.

It was restful getting for couple of days to unwind❤️🍷🎻

It was restful getting for couple of days to unwind❤️🍷🎻

Very Pleasant❤️

Very Pleasant❤️

The staff was very nice, the room was clean, and the beds were comfortable. However, the walls are extremely thin. I could hear conversations and noise from the rooms around me all night, so I wasn’t able to get the quiet rest I came for.

The staff was very nice, the room was clean, and the beds were comfortable. However, the walls are extremely thin. I could hear conversations and noise from the rooms around me all night, so I wasn’t able to get the quiet rest I came for.

Room was dirty!!!!!

Room was dirty!!!!!

Bed was comfy and airport shuttle was great. Check in and checkout were easy and had good interactions with friendly staff

Bed was comfy and airport shuttle was great. Check in and checkout were easy and had good interactions with friendly staff

Great service with airport shuttle, lady who cleaned my room every day was awesome. Staff were helpful and friendly and the salmon from the restaurant was really good. Love the location - very convenient to the Metro, lots of restaurants, a pharmacy and a Whole Foods. Would definitely stay here again.

Great service with airport shuttle, lady who cleaned my room every day was awesome. Staff were helpful and friendly and the salmon from the restaurant was really good. Love the location - very convenient to the Metro, lots of restaurants, a pharmacy and a Whole Foods. Would definitely stay here again.

All was clean, staff pleasant, shuttle to the airport 1/2 hourly starting at 0:4:30.

All was clean, staff pleasant, shuttle to the airport 1/2 hourly starting at 0:4:30.

clean room, friendly staff, excellent airport shuttle

clean room, friendly staff, excellent airport shuttle

Great place

Great place

Yessss

Yessss

Room was clean and the hotel was beautiful with amazing customer service

Room was clean and the hotel was beautiful with amazing customer service

Clean room, great staff, they offer airport shuttle free. Recommended!

Clean room, great staff, they offer airport shuttle free. Recommended!

Very clean hotel. Staff was very courteous.

Very clean hotel. Staff was very courteous.

Shuttle ran on time. Room was very nice.

Shuttle ran on time. Room was very nice.

Nice but older. The outlets in the room were all so loose we could only use the two available on the desk lamp. First world problems, but annoying. The elevators were a bit of a pain too. Very slow and several times only one of three worked. We could not use stairs because our key card would not open the door to the first floor. Had to walk all the way around if we did attempt the stairs due to how long the elevator was taking. Only two of four lights on the mirror would work as well.

Nice but older. The outlets in the room were all so loose we could only use the two available on the desk lamp. First world problems, but annoying. The elevators were a bit of a pain too. Very slow and several times only one of three worked. We could not use stairs because our key card would not open the door to the first floor. Had to walk all the way around if we did attempt the stairs due to how long the elevator was taking. Only two of four lights on the mirror would work as well.

Muy limpio

Muy limpio

The room had a pipe/septic odor that was unpleasant.

The room had a pipe/septic odor that was unpleasant.

Spotless room, courteous staff

Spotless room, courteous staff

Overpriced and not very clean.

Overpriced and not very clean.

Very nice and affordable, great location and wonderful staff

Very nice and affordable, great location and wonderful staff

Clean, modern, classy

Clean, modern, classy

Clean, quiet, spacey, great location, 5 minute walk to the metro and Whole Foods came in handy.

Clean, quiet, spacey, great location, 5 minute walk to the metro and Whole Foods came in handy.

Average okay

Average okay

Upon arrival, they confirmed that they had cancelled my room without informing me, and were relocating me to a hotel 4.5 miles away (which was not an option) - I’m still waiting for my refund!

Upon arrival, they confirmed that they had cancelled my room without informing me, and were relocating me to a hotel 4.5 miles away (which was not an option) - I’m still waiting for my refund!

Yes

Yes

Great location and clean.

Friendly staff

Nice clean rooms. Staff was great. The bed and pillows were very comfortable. Slept very comfortably

The room was very clean and the bed was super comfortable. The staff was friendly and I liked the convenience of having Starbucks onsite. The complimentary shuttle picked me up as soon as I landed at the airport. The cheeseburger at the hotel restaurant was delicious. Planning to stay here again on my next trip.

N/a

Shuttle timely and convenient.

I booked a King bed months in advance and when we arrived the hotel was fully booked and our room was given away. My wife and I had to get 2 smaller beds and couldn’t sleep together.

All good

There was a fire.

Such a great location for visiting DC! Great walkable area with access to the Metro. Clean hotel & very comfortable bed to rest our weary feet after a long day of exploring. The hotel itself may be just a smidge outdated, but they haven’t ignored the parts that really count like cleanliness & bed quality. The shuttle drivers to/from the airport were excellent, so friendly & VERY helpful! I also loved the neighborhood!

Great room bargain rate would definitely stay there again!

Hotel was great, the shuttel is a plus!! Very clean the staff needa to be a little more friendly! 20 min from airport another plus!!!

This hotel wad clean snd comfortable with a Starbucks on the mezanine level. The food was very good. I was happy a shuttle was provided to the airport.

Clean

Great

Everything went as planned

Too no

Very easy parking and close to Metro station

Thanks,

The best part of the trio the staff in the restaurant. We went down there the first day. The following days they all remembered our drink orders and were very attentive. Excellent staff and very friendly!

The mattress and pillows were so comfy. Much nicer that other more expensive hotels we’ve stayed at.

Prepaid for a King Room. Arrived at hotel and was given a handicapped accessible room. The room was dirty, smelled, cold, the thermostat on the wall didn’t work. Hotel staff member was rude. Stayed at another hotel. Do not recommend.

I also booked the room 4 months in advance and requested 2 queen beds for myself and my adult daughter. When we arrived we had a King and a pull out couch. The staff were very nice and gave us breakfasts for the wrong room, but neither of these things should have happened

Decent play to stay. Quiet and safe. Just over one block to the Crystal City metro stop. Eat dinner early or make plans in DC. Most bars/restaurants in the surrounding blocks close really early. We walked down Crystal Dr. around 9:30 on a Friday night and almost everything was closed including bars.

Air conditioner worked well. Staff was very friendly and accommodating

Everything was good room was super nice.

Other than the empty wine bottle and lingerie left behind the bed, it was a good experience. Location was good. Staff were friendly.

Room was too cold but better than being warm. $44/ nightly car parking so found street parking

Convenience to Metro After I left, I realized I had left my electric toothbrush. I called lost and found several times but no one returned my call. Before my flight, I stopped by and a front desk guy actually retrieved it for me from the lost and found. I commend the housekeeper for turning it in but I was disappointed no one returned my calls over several days.

It would have been nice to have more sit down restaurants in the area, but we used the Metro often or Lift. We did eat in the restaurant a few times and it was very good. All the staff was friendly and accommodating.

Hhh

Very nice

Fantastic, accommodating staff. Great location for exploring DC. The room felt a bit dated.

Everything was good. Not all the elevators were working was the only hang up. I had and the buffet cafe area. You had to have cars of some kind?

Room old and dirty, furniture didn’t look clean so my husband and I slept in chair and on top of covers in our clothes. We weren’t comfortable with staying but had no choice.

The location was great (walking distance to the Metro and other eateries). The hotel shuttle was wonderful to have as an option!! I can't think of anything I didnt like about it!

It was averagely okay.

Rooms don’t look like the pictures that’s advertised. Lobby was nice, however the rooms are extremely outdated, bathroom extremely small. Not happy at all with the stay. Very old hotel. Will not be staying there again.

Clean and comfortable. Well worth the cost.

Love staying at the place. Nice room. Lots of road construction around there, was hectic at times, especially with the national guard around.

The rooms themselves were very nice. Good beds and newer furniture. The only negative comment I could make about this property is that the elevators are limited in number and very VERY slow. Long wait times for elevators.

The people working over the front desk is so mean with us and rude but the housekeeping is very nice I never going back there again and also don’t recommend to anyone going for vacation to relax

Other than the bugs outside it was great! I'd stay again and recommend to friends/

Nice location. Safe.

Airport shuttle was great. Rooms very clean. Beds and pillows comfortable. There are two restaurants on site plus a Starbucks. The breakfast restaurant was only open till 10:30am so we only made it there once. Was way too expensive. Twenty two dollars for a buffet. No thanks. Evening restaurant opened at 4pm. Good food but again way over priced for the quanity and quality of food. If you do eat yhete, try the ribs yhey were great.

Great place

.

Room was nice got cold as anything from the AC and hot as hell from the heat. They have a ballroom and a tavern in the hotel, i’ll definitely be going back.

Close to train station

The shuttle service is very convenient

Clean, quiet and fast check in

The bath room shower was dingy. The curtain was dingy.

From the time I got there till this time I left, the receptionists could not get anything right

Very nice hotel, It’s very cam around and very convenient area to go visit all the monuments and museums

My flight arrived early. I was thrilled that the hotel allowed us to check in 4 hours early.

rooms feel small and cluttered, the bathroom is so small and with two people your body is just touching so much of the curtains and the door and the toilet and then the sink. pillows aren’t soft at all, super flat and the comforter was very thin. i loved the parking garage and the set up of that, very convenient and safe but beyond that, snack selection was lacking and amenities were lacking as well.

I arrived late morning and was able to check in early which gave me time to do some work in my room before heading to meetings in the afternoon.

I have stayed here around 5 times and it’s not bad .Happy with the service and location.

Well maintained property

The only issue was that the elevators and hallways had a musty smell and were considerably warmer than the lobby. The room, however, had no smell which was more important. One of the elevators was closed for maintenance during our stay which resulted in longer wait times and crowded rides but I'm sure that's temporary.

It was cool.

Property is poorly maintained. Rooms showing age. And Expedia double charged me and won’t refund me so I’ll never use them again either.

Location is great. Convenient and easy access to restaurants and shops.

Everyone was friendly

very old hotel.

Airport van driver also rude because he was stupid enough to not recognize the color of my luggage and got mad at me. Make it make sense. It is mediocre at best. The property is run down in a mediocre area of this crystal city place which I would never visit if it was not for a business trip. Places like these often can be more pleasant if staff were not so blatantly miserable with their jobs. I would not stay here again.

I wouldn't recommend this place when i got there

Nice and clean hotel, close to all necessities. Friendly staff. City itself is a bit too hipsterish for our taste, but if you're into craft beers, fancy cocktails/mocktails and fusion food this hotel is right in the center of it all. Darn near impossible to get a Corona and Espresso Martini in this area.

Very close to the airport and close to mall and so many restaurants

A perfectly acceptable hotel in a very safe, boring area, very close to the airport. Perfect for what it is, don’t go if you’re looking for a fun time.

Great get away with family

The receptionist was not very welcoming and barely spoke 2 words

I had a bad experience with my room caught on fire due to a faulty ac unit. Loss possessions.

Clean and safe area

This is my go to for the DC area. I love it

Came back to find a fire had broken out...thank god it wasnt on our floor but it was floor just above us, but on opposite end of hall. I had my 10 year old grandson with me on our stay and he was very shaken up and was very scared throughout the night:(

We had to leave the hotel because someone was smoking in the room

The Crowne Plaza was an amazing place to stay. The shuttle to and from the airport was convenient! The shuttle comes and leaves every 30 minutes and the drivers were very respectful and friendly. The front desk staff were patient and helpful. The room was clean and comfortable with all needed amenities. There are restaurants and stores in walking distance. I felt safe walking at night and in the hotel at night! Highly recommend this location! Will definitely book again!

Front desk is not accommodating, except for one man. Would not help resolve an issue especially that it was a miscommunication. It would help if they would review the agreement.

There was no a/c in the hallways and it was 100 degrees outside. The a/c in the room worked but from your room to the elevator nothing. The mattresses were hard and uncomfortable. There is a Starbucks on site and the bar/restaurant was good. We only stayed for 3 days so for that it was fine. I wouldn’t stay for longer than that.

Check in was very easy and staff were very friendly. Some of the amenities at the hotel were outdated, however, the room was clean and the bed was very comfortable. I would stay again.

I would visit again.

Really enjoyed my stay here while spending time in DC for the first time! Perfect location to the Crystal City train station and close to plenty of food and a CVS!

Great location. Convenient to airport and city.

The front desk kept having a problem with adjusting my parking, the hallways were unbelievably hot and humid, and the elevators were slow due to the fact that they’re supposed to be working, but there was only two and it’s a very busy hotel.

Great

Restaurant food was average if you need a quick bite. Breakfast buffet was reasonably priced.Driver to airport was late for the 4:30 AM shuttle and had to get an uber to the airport. Staff was very helpful and courteous.

The hotel needs updating. The A/C could not keep up and my room never got below 78 degree's despite turning it down to 70. The $44 for parking is very expensive. Good walkable location close to restaurants. It is my understanding they have a shuttle to Reagan Airport which I'm sure is convenient for those travelling.

Found one bed bug on the date of departure. Disappointed that courtesy bottle of water to make the coffee was not provided.

All was nice

Not worth the money you spent! Motel 6 experience for paying to have. 5 stars hotel

Great Hotel and easy metro access just 2 blocks away.shuttle airport DCA ,100 % recommended

Enjoyed my stay here, staff were great! Didn’t get a chance to try out the breakfast buffet but the restaurant in the lobby was a great. Food was fresh.

The fridge was hidden behind what looked like cabinets. We missed it. The staff was courteous and respectful.

Good walking distance to various restaraunts.

My stay was comfortable, everything was excellent. The parking was too expensive.

This hotel is very dated. No USB/C connections in the rooms. Very small bathrooms. The elevators are old & small as well. They have a bar/restaurant on the property and when we walked in was like going back to the 80s. Bar is very old. Oh, I almost forgot they $44 per night for parking

Can improve a lot. Price too high for the service oferred

The property is nice in common areas. The rooms are dated.

The Crowne Plaza was a wonderful experience throughout our trip. The only snafu occurred at check with the early morning team member. She was visibly irritated when I requested an adjustment in parking charges. Once the adjustment was made, she never thanked us for our stay nor welcomed our return. It was a bittersweet moment in comparison to the awesome experience rendered earlier.

Everything was nice except check in. We had a full day of traveling, delayed flights and we were exhausted. We didn’t get to check until after midnight. The front desk woman was not friendly, rude and not hospitable at all. She was also rude to a family who also got delayed and arrived after us and had a small baby. If she doesn’t like her job maybe she needs a different profession. No one was forcing her to be there.

Also, its non-smoking and quiet. Great for rest and relaxation.

One of the nicest hotels I’ve stayed at

The staff was very friendly and you can find the food and drinks easily inside the hotel.

Excellent stay! Very clean, beds and pillows are super comfortable, AC worked great as it was 100 outside. Shower had lots of pressure and the tub/shower is very roomy. Enjoyed our town night stay. The restaurant onsite is very good also!!

The stay was just okay, nothing special at all. My room need cosmetic attention bad, the bathtub faucet was twisted at an angle with 3 big cracks to the wall of the shower. The bathroom vent was full of dirt, multiple bad path jobs to the ceiling. House keeping was a joke. I was in my room when they came, I verbally told her to not come in and clean my room because I had valuable items I couldn’t not lock up due to no safe in the room. When I returned, only the bed was made up, didn’t even empty the trash can and my suitcase sitting at the foot of my bed. Nothing was taken, but the fact that she came back after I told her not to clean it and waited until I left to enter. Charging $44 a night for parking is ridiculous. It feels like they are forcing you to use their parking garage since there are only a handful of street parking.

Property is a little dated! No cameras in parking garage my car was hit! Parking is extremely tight and house keeping came into my room daily without permission

Property was well kept. Staff was courteous and helpful. Breakfast was above average in selection and quality. Location to the Metro was within walking distance {about a block and a half. Overall a great value and pleasant stay.

Didn't like my reservation profile was wrong after calling Personally set up. Handicap room ,the in room phone didn't work.. But staff on duty handle my room issue and solved the room over all 4.5 stars this app would only give even numbers.

Hall was very stuffy. No fridge in room.

They charge $44 a day for parking (ridiculous and unexpected) and they charge a $200 deposit also unexpected.

Just a quick stop before we headed down to Virginia Beach to see our son at Oceana Navy base! He’s a US Marine in training.

Were clean.

The hotel is within walking distance of convenience stores, as well as local eateries. Staff was very friendly and informative. Room was clean and inviting.

Excellent property overall. My only issues were that the wall was thin and could hear conversations from either outside or adjoining room, not sure, and the AC was struggling to cool the room and was also very loud. Otherwise everything was great

Staff are friendly and accommodating

Just recently stayed for the weekend and I loved how convenient it is with everything around it, from the mall down to the smithsonian museums and the airport. The only thing was, the room was a bit dusty and the water pressure in the shower was too much that it hurts not to mention it was leaking the whole time too.

This was such a cute and nice hotel at a great price especially for a weekend stay I will definitely be staying back at this hotel. Another great thing is that it’s close to the airport I loved that and everything is walkable like cvs, some other food places

Good hotel

All was excellent besides the parking garage. It’s $44 plus tax daily and the parking garage is a very tight space for these who have larger vehicles.

Crowne Plaza is close to the Metro, with easy access to DC. We enjoyed the Starbucks Coffee and the gym.

Just a room in a busy part of town. Not much in amenities.