Homewood Suites by Hilton Dallas-Arlington

Angelica was extremely friendly and helpful!

Everything else was great, especially the location. The shower gel was empty in shower. The pool was temporarily closed.

Staff was friendly and it was close to my destination. It needs a little TLC.

Superb

I was blown away by how clean our room was, literally not even a SPECK of dust anywhere to be found. The staff was extremely helpful during our stay and the breakfast was great as well! We will definitely be returning to this property.

Good

We stayed to go to Six Flags and wanted to use the inside swimming pool But the pool was not available because of a water main break. The first room that the man in the front desk have us a room (422) the tiles were all cracked in the bathroom, the sleeper sofa had a lot of stains on the mattress, and the Air-conditioner did not cool, it stayed 78 degrees. We complained and we were given room 105 which was a little better, the room did cool. It was a very inconvenient stay.

Will return everytime we come to texas. N/A

I found dirty socks left by the previous occupant. The pool was closed and the fire alarm kept going off. I am a Hilton honors member but I think I'll try other chains. Staff was pleasant

Excellent staff , clean rooms every day , breakfast basic

We went downstairs an hour before closing and there was a big line at the waffle section. The family before us finished the waffle batter, and you all decide not to refill it and closed the breakfast area before the ending time. We were not allow to get anything. Yes we don't stay there for your breakfast but it would be nice to enjoy it when we stay there. By the way your closed early all three days that we were there.

The room was very clean. Appears to be an older hotel as there were areas of new and old paint mixed together and the living room furniture was outdated. Neither phone in the room was connected. Pool was nice but just a few people made it loud and cramped. Breakfast was very good. Beds were extremely comfortable. Overall good stay.

Very nice. Will stay again.

Exceptional

The staff was very nice and helpful. The room was decently clean, but the up keep of the building was pretty bad. The floor in our bathroom was cracked and uneven. Bowing and dropping in some places indicating the subfloor clearly has significant damage. The dishwasher in the kitchen was damaged and clearly not maintained.

Everything was okay

The hotel staff are very friendly and knowledgeable. The location was great for the local events and attractions. Our room was comfortable but not sparkling clean. The AC unit literally sounded like being in the back of an AC130 taking off (literally sounded like an AC130). Bring something to cover up the night light in the bedroom sink area; painter tape will do the trick.

Very good

It was great!

Great place to stay for a weekend

Superb

Clean and convenient Na

Clean and convenient Na

Clean room staff was nice breakfast was good the only complaint is the extra parking fee I didn’t know about beforehand.

Exceptional

Superb

Parking fee, room was dirty and requested non smoking woke up stuffy and with a headache because it stunk like cigarettes. Shower sprayed water all over outside the restroom and tile was broken in the restroom.

This is the perfect location for Texas Ranger games !!! Bring back the weekly reception / drinks & snacks M -Th

This is the perfect location for Texas Ranger games !!! Bring back the weekly reception / drinks & snacks M -Th

Rooms were not ready and when they were they were dirty. Kitchen is not stocked with basic items needed to cook. Beds are horrible. Clerks at front desk were attentive to our concerns but couldn’t do much. Manager never responded. Breakfast was okay. Pool was cold and overly chlorinated. Very disappointed especially since it does carry the Hilton brand.

Good

Location Everything else

Everything else

Yes very useful

The staff was great very accommodating and everything was clean. Only negative was the room had old appliances particularly the refrigerator that was very loud through the night sleeping on sofa. The second night in a different room something kept beeping like a door was open or an error message but never found where it was coming from. I like this hotel chain and have stayed in these hotels multiple times. I would seek them out again

Very good

Great staff

Yes, it’s in the fine print, but you’ll be hit with a $15/night parking fee which is asinine to me, you pay for a room it seems like you’d be able to park on the property where you paid to sleep. Says “free bus parking” why can’t cars park for free? Also waited a good 10 minutes upon arrival for someone to acknowledge that I was there ( there was a line of us at that point) finally someone came walking around the corner who looked surprised that someone was actually there. Charged me $50 for incidentals (no big deal there), but never bothered to mention that the same card would be hit for $30 for parking, found that out with an email receipt later in the week. Pool room looked very grungy, overall cleanliness was not what you would expect for the price of the room… I can say, breakfast was on point! That made it a little better.

Me and my family stayed there for staycation, and it was great. At first when checking in there were multiple bookings in my name and my card was charged for "no show" that I had already canceled. But Victor the supervisor was able to help me out and process my refund. My girls slept on the sofa bed, and it was very clean and they mention that it was very comfortable. I would stay again for our next family staycation. Oh and another thing, the breakfast was good and was a hearty meal. I didn't like the pool area being so small but really can't change that.

Me and my family stayed there for staycation, and it was great. At first when checking in there were multiple bookings in my name and my card was charged for "no show" that I had already canceled. But Victor the supervisor was able to help me out and process my refund. My girls slept on the sofa bed, and it was very clean and they mention that it was very comfortable. I would stay again for our next family staycation. Oh and another thing, the breakfast was good and was a hearty meal. I didn't like the pool area being so small but really can't change that.

Location close to six flags Limited parking. Our room was next to an outside door and it was loud with people coming in and out

Location close to six flags Limited parking. Our room was next to an outside door and it was loud with people coming in and out

However, the room was comfortable and cooled off enough for us to sleep comfortably. The towels weren't as clean as I'd like....I pulled one down and some hard black stuff fell out of it. It looked like tiny pieces of plastic. The shower/tub was small as well. AND we were put in what I assume was a handicap accessible room. The bed was almost on the floor! And the clothing rod was at my waist level (I'm 5'3" as well). The shower/tub has a seat you could lower and the shower head was removeable so you could lower it to wash. However, there wasn't near enough room for a wheelchair to roll from the kitchen to the bedroom doorway. Again, the "coffee table" would need to be removed completely from the room. The pool smelled heavily of chlorine! But it was clean! And the front desk saw us go into the pool area and immediately brought us extra towels, which was very nice of them.

My family and I were in a difficult situation when our power went out, so we stayed at this hotel. It was a very nice place, and it felt like a second home.

Exceptional

Staff was great and very friendly, pool was nice

Everything was to old for my taste. Upgrade the furniture

The home away from home Everything was to old for my taste. Upgrade the furniture

Very comfortable!

Location ! This hotel is close to Ranger stadium . Room was tiny . Bed was crazy low ( no box springs ) I had mistakenly booked a mobility access room . I understand the bars in the bathtub / shower …. But the bed was ridiculous . They also charge $15 a night for parking . We will not stay here again .

Location ! This hotel is close to Ranger stadium . Room was tiny . Bed was crazy low ( no box springs ) I had mistakenly booked a mobility access room . I understand the bars in the bathtub / shower …. But the bed was ridiculous . They also charge $15 a night for parking . We will not stay here again .

In town

In town

Loved two bathrooms

Na

Everything was great

I truly cant say anything I liked about this property. We paid a good amount of money for a King Suite, so of course we hoped to be at least comfortable. We arrived, checked in, and got into the very questionable elevator. Got upstairs and walked into our room and felt like I was in a time capsule from the 80’s. The furniture is outdated, the chairs had rips in them, and the suite was super small. Dry old crumbs on the carpet, and the door would not latch for me to lock the bolt. We got warm but to our surprise - the thermostat either didn’t work or the hvac system needs replacing. I had the temp set at 76 but it would not rise above 70. So apart from being worried about the door not locking, we were cold. Along with a young child. Thankfully we brought extra blankets! Also, check out isn’t until 12pm, housekeeping banged on our door and walked in without warning at 11am. Which was easy to do since the door couldn’t lock. To top it off, there was a baby cockroach in the restroom. We couldn’t get a refund or switch rooms because we didn’t make the booking in person. It’s safe to say me and my family will not be back here!

Nothing It was nasty. The furniture was chipped and dirty. Even one of the employees told me if he didn’t work there, he wouldn’t stay there ever. Sad & disappointing! I feel like you guys robbed me!

A warning about construction would’ve been nice, to know beforehand.

Spacious

Spacious

It was with in walking distance to six flags. Windows did not latch, sink drained slow, toaster smoked

Rotten fruit at breakfast

Rotten fruit at breakfast

Good mid level accomodations

Good mid level accomodations

Breakfast was amazing, great location next to everything.

Breakfast was amazing, great location next to everything.

The best staff check in! We had to check in super late, he was so kind and courteous! The room was spacious enough to have our grandkids with us.

The best staff check in! We had to check in super late, he was so kind and courteous! The room was spacious enough to have our grandkids with us.

Clean rooms, conveniently located, great price and nice pool.

Clean rooms, conveniently located, great price and nice pool.

Good location to AT&T stadium. Staff was friendly. Breakfast is over at 9. Traveling with kids (we have 4) it’s seems a bit early to be done with breakfast, but I’m not too sure how that compares to other hotels, maybe they’re all the same. In our room (2 queen room) the toilet seat was not attached to the toilet. The tub/shower area wasn’t dirty, but maybe just old and repainted many times, so it looked dirty? The bed had a pretty bad indention in it that was uncomfortable. For the price we paid and only being there just to sleep one night (checked in around midnight and out the next morning), it wasn’t bad.

The room had cockroaches, and the bedsheet was dirty.

The room had cockroaches, and the bedsheet was dirty.

We enjoyed the waffles. The selection was good but would have liked bacon. I liked everything about this stay, no complaints.

Front staff was very friendly! Breakfast was good. Walkable to stadium.

Front staff was very friendly! Breakfast was good. Walkable to stadium.

Fair to good hotel

Fair to good hotel

Everything exceeded our expectations. Front desk clerk was nice room was clean a lot better than we expected gym was clean breakfast was good. Will definitely return.

Everything exceeded our expectations. Front desk clerk was nice room was clean a lot better than we expected gym was clean breakfast was good. Will definitely return.

The breakfast was good both days Our toilet could of flushed a little better

Everything was excellent

Everything was excellent

Property is older, but room is spacious and clean. 2miles from stadium, good price compared to competitors. Hot breakfast, friendly staff. No complaints.

Property is older, but room is spacious and clean. 2miles from stadium, good price compared to competitors. Hot breakfast, friendly staff. No complaints.

clean rooms, nice staff, good continentalbreakfast. Pool great size for children.

clean rooms, nice staff, good continentalbreakfast. Pool great size for children.

The staff was friendly and considerate. The room was clean and tidy. The breakfast each day was different and phenomenal. We will be back 10/10

The staff was friendly and considerate. The room was clean and tidy. The breakfast each day was different and phenomenal. We will be back 10/10

The location was good for what we needed. The breakfast was the best part of the staying experience. Upon arrival, we were informed that the pool was going to be closed for the duration of our stay, and this had been the only reason we had booked this particular hotel. Had we known the indoor pool would be unavailable. We would have chosen to stay at a different establishment for a better price point. Upon entering the room, there were carpet tack strips exposed where our children’s feet were susceptible to injury from the sharp points of the exposed tacks, and in the bedroom of the suite, the bed frame protruded beyond the side of the mattress, and was covered by the bed skirt, so hitting your shin on the bed frame was a constant hazard. Overall, this was a disappointing stay, and we are highly unlikely to ever seek out a Hilton hotel in the future because of the poor condition of this establishment.

Good

Good

The mold smell , hotel is VERY OLD , I DID NOT get my requested months ago Accessibility Room, only ONE ice machine that was broken, NO HOT COFFEE or Fresh after hours, carpet is dirty, no DIET SODA , and Breakfast was bland and cold and the one person crew kitchen staff VERY RUDE ! Curtains in room old !

Bed and pillows were VERY comfortable. I’ll be hunting for those pillows now! Helpful and funny check in help.

Bed and pillows were VERY comfortable. I’ll be hunting for those pillows now! Helpful and funny check in help.

Great location

Great location

Great location, lovely staff

Breakfast was good for family. Staff were very friendly and helpful.

Breakfast was good for family. Staff were very friendly and helpful.

Hotel was under construction, and we were not informed in any way prior to our reservation beginning. The sliding door to the closet was broken, there was window coverings for every single window, so there was absolutely no view or natural lighting. Often an hour before the breakfast would end there would be very limited options due to food running out and not refilling despite being considered a buffet. Was not worth the nearly $500 I paid for a two night stay.

Hotel was under construction, and we were not informed in any way prior to our reservation beginning. The sliding door to the closet was broken, there was window coverings for every single window, so there was absolutely no view or natural lighting. Often an hour before the breakfast would end there would be very limited options due to food running out and not refilling despite being considered a buffet. Was not worth the nearly $500 I paid for a two night stay.

They are currently in a remodel which surprised me but wasn't loud or upsetting, very nice and respectful staff

They are currently in a remodel which surprised me but wasn't loud or upsetting, very nice and respectful staff

These complaints aren’t towards the staff, but rather the company or owners.

These complaints aren’t towards the staff, but rather the company or owners.

Construction is happening at the hotel, which is good because it definitely needs updating. Average stay. I liked the size of the room(s).

Construction is happening at the hotel, which is good because it definitely needs updating. Average stay. I liked the size of the room(s).

We capped it off with going down to eat the next morning at 9:50, but food was being put up as we walked in. Breakfast ends at 10 so we hurried to try and grab what we could, but the person in charge turned out the lights and covered everything. Yes, it was 10 minutes before service ended, but we had those 10 minutes. Do yourself a favor and stay elsewhere if you want a nice hotel room.

We capped it off with going down to eat the next morning at 9:50, but food was being put up as we walked in. Breakfast ends at 10 so we hurried to try and grab what we could, but the person in charge turned out the lights and covered everything. Yes, it was 10 minutes before service ended, but we had those 10 minutes. Do yourself a favor and stay elsewhere if you want a nice hotel room.

Staff was great and helpful for information about shuttle to baseball games and local attractions. Breakfast was good. Had some painting and construction but didnt bother us, quiet hours were observed during construction. Pillows could use more fluff. Smart tvs in room were nice. Overall a fine experience and would stay again.

Staff was great and helpful for information about shuttle to baseball games and local attractions. Breakfast was good. Had some painting and construction but didnt bother us, quiet hours were observed during construction. Pillows could use more fluff. Smart tvs in room were nice. Overall a fine experience and would stay again.

Except for the remodeling it was nice quite and clean very friendly staff

Except for the remodeling it was nice quite and clean very friendly staff

This hotel is quite old, and smells like it. It's under construction to update, so it might get better soon, but it's quite old and dirty right now. The meals were quite bad and no one seemed to care much about doing their job well other than Angelica.

This hotel is quite old, and smells like it. It's under construction to update, so it might get better soon, but it's quite old and dirty right now. The meals were quite bad and no one seemed to care much about doing their job well other than Angelica.

When we arrived Friday the room we were assigned the A/C was not cooling properly. The front desk assistant was very kind and went above and beyond to get us into a different room and into a Room that was very comfortable and cool. The breakfast there were one of the best complementary breakfast (Fri/Sat) I have eaten at a hotel.

When we arrived Friday the room we were assigned the A/C was not cooling properly. The front desk assistant was very kind and went above and beyond to get us into a different room and into a Room that was very comfortable and cool. The breakfast there were one of the best complementary breakfast (Fri/Sat) I have eaten at a hotel.

There was no hand soap and the shower curtain was too short so water got all over the floor when showering. Besides that, the room was good.

There was no hand soap and the shower curtain was too short so water got all over the floor when showering. Besides that, the room was good.

Very clean and comfortable!

Very clean and comfortable!

Room was not done during of my stay.

Room was not done during of my stay.

Breakfast was good, the staff was very friendly, rooms arr a bit fingy but not terrible, they are doing remodeling and parking is limited, but overall we enjoyed our stay.

Breakfast was good, the staff was very friendly, rooms arr a bit fingy but not terrible, they are doing remodeling and parking is limited, but overall we enjoyed our stay.

Nice

Nice

Good convenient location.

Good convenient location.

Comfortable stay.

Comfortable stay.

Breakfast and staff was outstanding! Rooms are clean and comfy. Definitely be back

Breakfast and staff was outstanding! Rooms are clean and comfy. Definitely be back

Nice staff at checking. Called the front desk a few times late at night, but couldn’t get anyone, but in person, staff was helpful

Nice staff at checking. Called the front desk a few times late at night, but couldn’t get anyone, but in person, staff was helpful

The bedroom phone had some kind of hard dried food or biomatter on the microphone and hangup holder....looked very gross....I reportrd it but never got fixed. The over phone never worked at all. The wakeup calls never came thru. The shower took 4 to 5 mins for luke warm water never got hot. I called about the water and the front desk questioned my ability to use the water control...I hung up...very disrespectful. The cleaning staff did not change my sheets and did not clean my room on the cleaning day.....I had to request fresh sheets and towels....pickedup my self.

The bedroom phone had some kind of hard dried food or biomatter on the microphone and hangup holder....looked very gross....I reportrd it but never got fixed. The over phone never worked at all. The wakeup calls never came thru. The shower took 4 to 5 mins for luke warm water never got hot. I called about the water and the front desk questioned my ability to use the water control...I hung up...very disrespectful. The cleaning staff did not change my sheets and did not clean my room on the cleaning day.....I had to request fresh sheets and towels....pickedup my self.

People were smoking in and around the building. The room was not clean(noticeable stains on the couch and kitchen area) and there were bugs. The window was cracked. Breakfast and front desk staff was good.

People were smoking in and around the building. The room was not clean(noticeable stains on the couch and kitchen area) and there were bugs. The window was cracked. Breakfast and front desk staff was good.

Great spot to stay. Very convenient area if you are going to a Texas Rangers game or Dallas Cowboys game, also, if you are going to Six Flags over Texas!

Great spot to stay. Very convenient area if you are going to a Texas Rangers game or Dallas Cowboys game, also, if you are going to Six Flags over Texas!

Our stay was amazing!! We enjoyed ourselves and our stay!!

Our stay was amazing!! We enjoyed ourselves and our stay!!

Excellent stay for family

Excellent stay for family

This place was amazing the pool was great even when it’s cold and raining outside and the staff were great we didn’t have too wait on any thing

This place was amazing the pool was great even when it’s cold and raining outside and the staff were great we didn’t have too wait on any thing

We really liked the full kitchen with the bed & bath separate. Was not expecting that. The bathroom needed a bit more cleaning but overall we were very happy. The area was good. Approximately 30-40min walk to the AT&T Stadium.

We really liked the full kitchen with the bed & bath separate. Was not expecting that. The bathroom needed a bit more cleaning but overall we were very happy. The area was good. Approximately 30-40min walk to the AT&T Stadium.

Very convenient location from the stadium area the staff was very accommodating and responsive. The only downsides are it’s An older hotel so things are slowly being renovated. The only downside is there are no thermostats in the rooms so it got very warm Thankfully, we had the ceiling fan!

Very convenient location from the stadium area the staff was very accommodating and responsive. The only downsides are it’s An older hotel so things are slowly being renovated. The only downside is there are no thermostats in the rooms so it got very warm Thankfully, we had the ceiling fan!

The first room we were in was not cleaned. Management moved us to another room

The first room we were in was not cleaned. Management moved us to another room

Front desk employees very nice and all of there workers cleaning rooms dinning area were nice.. every time we needed something that wasn’t working correctly they were on top of it. The curtains needed cleaning but overall it was a pleasant stay😊

Front desk employees very nice and all of there workers cleaning rooms dinning area were nice.. every time we needed something that wasn’t working correctly they were on top of it. The curtains needed cleaning but overall it was a pleasant stay😊

Doors dirty. Towels rough, stinky and hair in them. Mold on ac vents. One toilet not flushing properly and the other toilet ran all the time and also had flushing issues. Carpet needs a good cleaning. Pool and area needs a good cleaning. The front desk lady ran my card twice for parking and incidentals. Hopefully that gets cleared up.

Doors dirty. Towels rough, stinky and hair in them. Mold on ac vents. One toilet not flushing properly and the other toilet ran all the time and also had flushing issues. Carpet needs a good cleaning. Pool and area needs a good cleaning. The front desk lady ran my card twice for parking and incidentals. Hopefully that gets cleared up.

We like the amenities , indoor pool for the kids and breakfast serve a little late. We were put aside waiting till manager talk to us , during thattime several pax ck inn with no problem.

We like the amenities , indoor pool for the kids and breakfast serve a little late. We were put aside waiting till manager talk to us , during thattime several pax ck inn with no problem.

Stayed for a concert

Stayed for a concert

Great location, great price and wonderful staff!

Great location, great price and wonderful staff!

Very decent property stuff is Friendly and accommodating

Very decent property stuff is Friendly and accommodating

Great location and service! The staff was friendly and helpful!

Great location and service! The staff was friendly and helpful!

Check in seemed difficult. At first they acted confused of my reservation and walked away to speak with a manager. I was then told our room wasn't ready and had to wait which was ok, but all the back and forth whispering made us uncomfortable. Once our room was ready we were told it would be another few minutes while the manager checked our room. Just seemed really odd. They were very kind. Just a weird interaction. Overall, we would go back if in a pinch for a concert, but not for more than one night.

Check in seemed difficult. At first they acted confused of my reservation and walked away to speak with a manager. I was then told our room wasn't ready and had to wait which was ok, but all the back and forth whispering made us uncomfortable. Once our room was ready we were told it would be another few minutes while the manager checked our room. Just seemed really odd. They were very kind. Just a weird interaction. Overall, we would go back if in a pinch for a concert, but not for more than one night.

Beds are not comfortable. The bathroom needs updating. There was a dead roach on the bathroom floor. Sofa bed was not comfortable and even opened, the mattress cover was dirty.

Beds are not comfortable. The bathroom needs updating. There was a dead roach on the bathroom floor. Sofa bed was not comfortable and even opened, the mattress cover was dirty.

Upon arrival, no one was working the front desk. We could hear voices and waited 5 minutes. Finally, an employee begrudgingly appeared and gave us room keys. The room was AWFUL. We almost turned around and left, but we had already paid for the night at this point, and we weren’t planning to be in the room much anyway. The refrigerator was completely covered in a brownish/yellow sticky film. The dishwasher was the same. The curtains had holes, chairs were worn, paint was peeling, door was beat up, the shower curtain was ripped, etc. After returning from the concert late in the evening, a large roach was crawling across the floor of the bedroom. We killed it but literally slept with the lights on in an effort to deter any other roaches from coming out! The so-called air conditioner sounded like a freight train. It rattled and shrieked all night long. We woke up as early as possible and got out of there! We did eat some of the complimentary breakfast before leaving, and it was decent. No complaints. The lobby area of the hotel is fine - clean and decently presented, but it as a far cry from what you are met with in the rooms. Do yourself a favor and do not stay here!

Upon arrival, no one was working the front desk. We could hear voices and waited 5 minutes. Finally, an employee begrudgingly appeared and gave us room keys. The room was AWFUL. We almost turned around and left, but we had already paid for the night at this point, and we weren’t planning to be in the room much anyway. The refrigerator was completely covered in a brownish/yellow sticky film. The dishwasher was the same. The curtains had holes, chairs were worn, paint was peeling, door was beat up, the shower curtain was ripped, etc. After returning from the concert late in the evening, a large roach was crawling across the floor of the bedroom. We killed it but literally slept with the lights on in an effort to deter any other roaches from coming out! The so-called air conditioner sounded like a freight train. It rattled and shrieked all night long. We woke up as early as possible and got out of there! We did eat some of the complimentary breakfast before leaving, and it was decent. No complaints. The lobby area of the hotel is fine - clean and decently presented, but it as a far cry from what you are met with in the rooms. Do yourself a favor and do not stay here!

We had a very nice stay. The only negative worth mentioning is that their US flag flying on the property is very tattered and torn and needs to be replaced.

We had a very nice stay. The only negative worth mentioning is that their US flag flying on the property is very tattered and torn and needs to be replaced.

Walked in to stains all over the carpet and heater on with room at 86 degrees. Found a bug in the bed and multiple bugs under lamp shade. Smoke detector battery was low so it chirped every 30 seconds. I let front desk know about both issues and was told there was nothing they could do about it and they would make a note of it. Still was not addressed the next day. Only good thing about this hotel is its location. Will never stay here again.

Walked in to stains all over the carpet and heater on with room at 86 degrees. Found a bug in the bed and multiple bugs under lamp shade. Smoke detector battery was low so it chirped every 30 seconds. I let front desk know about both issues and was told there was nothing they could do about it and they would make a note of it. Still was not addressed the next day. Only good thing about this hotel is its location. Will never stay here again.

Walked in to stains all over the carpet and heater on with room at 86 degrees. Found a bug in the bed and multiple bugs under lamp shade. Smoke detector battery was low so it chirped every 30 seconds. I let front desk know about both issues and was told there was nothing they could do about it and they would make a note of it. Still was not addressed the next day. Only good thing about this hotel is its location. Will never stay here again.

Walked in to stains all over the carpet and heater on with room at 86 degrees. Found a bug in the bed and multiple bugs under lamp shade. Smoke detector battery was low so it chirped every 30 seconds. I let front desk know about both issues and was told there was nothing they could do about it and they would make a note of it. Still was not addressed the next day. Only good thing about this hotel is its location. Will never stay here again.

Good location. The hotel is outdated, dirty carpets.

Good location. The hotel is outdated, dirty carpets.

Overall was Great

Overall was Great

The staff is friendly and if we have any questions we will ring the front desk.

The staff is friendly and if we have any questions we will ring the front desk.

One of the worst hotels we have ever stayed at. There were roaches in our room, the carpet was covered in dog hair and the staff was not helpful.

One of the worst hotels we have ever stayed at. There were roaches in our room, the carpet was covered in dog hair and the staff was not helpful.

We rolled in on a weekday without a reservation and the price at the desk was high but the clerk said it would be cheaper online. So I went to Expedia and it was cheaper. Booked and then the hotel wanted my credit card for incidentals. Then she wanted it a 2nd time and I allowed her to run my card again since I was tired and just wanted to get to the room. The elevator ride up was filthy. Then we step out of the elevator and the carpet looked as if it hadn't be cleaned in years. The room was better. It was adequate and comfortable. I checked my credit card balance after we checked out and they charged me for some unknown reason. First time I've ever been secretly charged for something in all my hotel stays. For the price I'm sure other travelers can do much better.

We rolled in on a weekday without a reservation and the price at the desk was high but the clerk said it would be cheaper online. So I went to Expedia and it was cheaper. Booked and then the hotel wanted my credit card for incidentals. Then she wanted it a 2nd time and I allowed her to run my card again since I was tired and just wanted to get to the room. The elevator ride up was filthy. Then we step out of the elevator and the carpet looked as if it hadn't be cleaned in years. The room was better. It was adequate and comfortable. I checked my credit card balance after we checked out and they charged me for some unknown reason. First time I've ever been secretly charged for something in all my hotel stays. For the price I'm sure other travelers can do much better.

Hotel did not live up to other reviews and their pictures. Room was very run down and dirty. Elevator was broken during our stay, pool water looked gross and staff wasn’t very helpful. There was a trail of popcorn and other crumbs leading into our room the whole time we were there so no one had vacuumed in awhile. Most disappointing was we’re charged twice for the room. When we checked in the clerk told me the payment from hotels.com didn’t go through and had to charge me again. This was not accurate. Had to go back to the desk multiple times to get them to fix it. Overall this place was not worth the money we spent

Hotel did not live up to other reviews and their pictures. Room was very run down and dirty. Elevator was broken during our stay, pool water looked gross and staff wasn’t very helpful. There was a trail of popcorn and other crumbs leading into our room the whole time we were there so no one had vacuumed in awhile. Most disappointing was we’re charged twice for the room. When we checked in the clerk told me the payment from hotels.com didn’t go through and had to charge me again. This was not accurate. Had to go back to the desk multiple times to get them to fix it. Overall this place was not worth the money we spent

Hotel did not live up to other reviews and their pictures. Room was very run down and dirty. Elevator was broken during our stay, pool water looked gross and staff wasn’t very helpful. There was a trail of popcorn and other crumbs leading into our room the whole time we were there so no one had vacuumed in awhile. Most disappointing was we’re double charged for the room which triggered a fraud block on my credit card. When we checked in the clerk told me the payment from hotels.com didn’t go through and had to charge me again. This was not accurate. Had to go back to the desk multiple times to get them to fix it. Overall this place was not worth the money we spent

Hotel did not live up to other reviews and their pictures. Room was very run down and dirty. Elevator was broken during our stay, pool water looked gross and staff wasn’t very helpful. There was a trail of popcorn and other crumbs leading into our room the whole time we were there so no one had vacuumed in awhile. Most disappointing was we’re double charged for the room which triggered a fraud block on my credit card. When we checked in the clerk told me the payment from hotels.com didn’t go through and had to charge me again. This was not accurate. Had to go back to the desk multiple times to get them to fix it. Overall this place was not worth the money we spent

Check in took a long time, not to many options to eat around property, they charge to park on property, pool is indoor dirty,

Check in took a long time, not to many options to eat around property, they charge to park on property, pool is indoor dirty,

We booked this hotel because of the room layout/type. To our surprise when we arrived our room floors were nasty. There was bugs/debris on the floors all over. We reported it to the front desk and they made sure it was appropriately cleaned the next day. There was also used soap still in the shower. The staff was super friendly and respectful which was a blessing considering everything else.

We booked this hotel because of the room layout/type. To our surprise when we arrived our room floors were nasty. There was bugs/debris on the floors all over. We reported it to the front desk and they made sure it was appropriately cleaned the next day. There was also used soap still in the shower. The staff was super friendly and respectful which was a blessing considering everything else.

This is not a typical Hilton brand hotel, carpets are stained and they stink. There are roaches running around , in a three day stay even though we asked for a light cleaning in the room nobody came . Even though they have a kitchen there are no silverware or pans to cook so defeating the purpose of having a kitchen.Definitely I will not be back.

This is not a typical Hilton brand hotel, carpets are stained and they stink. There are roaches running around , in a three day stay even though we asked for a light cleaning in the room nobody came . Even though they have a kitchen there are no silverware or pans to cook so defeating the purpose of having a kitchen.Definitely I will not be back.

This property had a very nice and clean lobby, a pretty good hot breakfast in the mornings, and the suite I was in was comfortable and nice. The rooms themselves were a little old, but it still worked for our needs! The hall carpets seemed like they could've been a bit cleaner, but overall I would recommend the property if you're not looking to break the bank and need a good suite to stay in, especially for any sporting events in the area as it is conveniently located for a quick drive. We were also very happy that it was pet friendly!

This property had a very nice and clean lobby, a pretty good hot breakfast in the mornings, and the suite I was in was comfortable and nice. The rooms themselves were a little old, but it still worked for our needs! The hall carpets seemed like they could've been a bit cleaner, but overall I would recommend the property if you're not looking to break the bank and need a good suite to stay in, especially for any sporting events in the area as it is conveniently located for a quick drive. We were also very happy that it was pet friendly!

The facility is clean. The bed, bedding and pillows were comfortable. The breakfast was good with the exception both mornings the food was cold. We had to go to our room and heat it in the microwave which was really do big deal. We almost always eat in our rooms. My husband went to turn in the key cards. As he got to the car the lady at the front desk yelling that our card had been declined. I was puzzled because one we pre-paid through Expedia and what hotel charges when you are checking out. I’m not sure what happened as far as my credit card goes but I’m glad it happened. I feel like their front desk staff needs more training.

The facility is clean. The bed, bedding and pillows were comfortable. The breakfast was good with the exception both mornings the food was cold. We had to go to our room and heat it in the microwave which was really do big deal. We almost always eat in our rooms. My husband went to turn in the key cards. As he got to the car the lady at the front desk yelling that our card had been declined. I was puzzled because one we pre-paid through Expedia and what hotel charges when you are checking out. I’m not sure what happened as far as my credit card goes but I’m glad it happened. I feel like their front desk staff needs more training.

Clean, comfortable! Beds and pillows exceptionally comfortable. I would have given 5 stars across the board but the pool was closed, and we had three kids, and the pool was one of the biggest reasons we chose this location.

Clean, comfortable! Beds and pillows exceptionally comfortable. I would have given 5 stars across the board but the pool was closed, and we had three kids, and the pool was one of the biggest reasons we chose this location.

This hotel does not represent the Hilton Brand I am used to staying. Our room was old, furniture falling apart, hinges falling off the door between the sitting area and bedroom, curtains very worn with multiple holes, knats flying around, and on top of this, they charge $15.00 for parking. Breakfast was decent with a variety of choices. The staff was friendly. The hotel needs a major face-lift.

This hotel does not represent the Hilton Brand I am used to staying. Our room was old, furniture falling apart, hinges falling off the door between the sitting area and bedroom, curtains very worn with multiple holes, knats flying around, and on top of this, they charge $15.00 for parking. Breakfast was decent with a variety of choices. The staff was friendly. The hotel needs a major face-lift.

The hotel was awful. Room condition was horrible.

The hotel was awful. Room condition was horrible.

Great room - loved the 2 room option! Walking distance to 6 Flags and several restaurants within walking distance. Super friendly staff too!

Great room - loved the 2 room option! Walking distance to 6 Flags and several restaurants within walking distance. Super friendly staff too!

Beds were great, very comfortable. Size of room very deceiving from pictures. Had to call front desk multiple times for rowdy neighbors. Smell of wacky tobaccy was permeating

Beds were great, very comfortable. Size of room very deceiving from pictures. Had to call front desk multiple times for rowdy neighbors. Smell of wacky tobaccy was permeating

The service was great, I didn’t really have any problems except that my water was cut off without notice but m, I had to call the front desk to find out why, never found out but it was turned back on within minutes and also my ceiling fan was not working, called to see why not was told that maintenance would come fix it. They never did but overall everything was fine.

The service was great, I didn’t really have any problems except that my water was cut off without notice but m, I had to call the front desk to find out why, never found out but it was turned back on within minutes and also my ceiling fan was not working, called to see why not was told that maintenance would come fix it. They never did but overall everything was fine.

The staff was very friendly and accommodating. The food was great and my children had a blast! The only complaint would be when we weren’t warned that they would be cutting off the water for a few hours while they worked on the plumbing, but other than that I would definitely book there again!

The staff was very friendly and accommodating. The food was great and my children had a blast! The only complaint would be when we weren’t warned that they would be cutting off the water for a few hours while they worked on the plumbing, but other than that I would definitely book there again!

will not recommend this place to anyone.

will not recommend this place to anyone.

Awful. Customer service from the front desk was terrible. Had a huge huge issue regarding billing as the hotel charged me for two night when this was already fully pre paid months ago. If I could give zero stars I would. I DO NOT RECOMMEND

Awful. Customer service from the front desk was terrible. Had a huge huge issue regarding billing as the hotel charged me for two night when this was already fully pre paid months ago. If I could give zero stars I would. I DO NOT RECOMMEND

Property needs some updating, when maid service comes after two days, they take all the towels, when you go to take a shower they leave you with hand towels and 1 bathing towel for 2 people. I called front desk and they said they would let housekeeping know beefore they left. 1 hour later and still no towels, had to go to front desk and they had to pull them out of dryer and give them to me as the front desk said they were washing all the towels, you would think a hotel would have more than 1 set for the whole property. When we went to dinner later there were more guests going to front desk to get towels and sheets, it is crazy they do not have more than 1 set for each room.

Property needs some updating, when maid service comes after two days, they take all the towels, when you go to take a shower they leave you with hand towels and 1 bathing towel for 2 people. I called front desk and they said they would let housekeeping know beefore they left. 1 hour later and still no towels, had to go to front desk and they had to pull them out of dryer and give them to me as the front desk said they were washing all the towels, you would think a hotel would have more than 1 set for the whole property. When we went to dinner later there were more guests going to front desk to get towels and sheets, it is crazy they do not have more than 1 set for each room.

It was dirty and we couldn’t check into our room until 4:00 that’s an hour later than expected

It was dirty and we couldn’t check into our room until 4:00 that’s an hour later than expected

First I didn’t get the suite I ordered or requested that was the only reason I picked this hotel. I wanted a 2 bedroom suite with 2 bathrooms. I got the one bedroom and it caused issues with sleeping arrangements. Staff that checked me in seemed unhappy with her job choice or with me, not sure. Towels had hairs on them - carpet was dirty in the rooms and hallways. Hair conditioner in bathroom was empty- tub was totally clogged and barely drained. We are a family of 5 and bath time was just terrible. I will never stay here again. I am very disappointed - all night all I heard was music and cussing not sure from where.

First I didn’t get the suite I ordered or requested that was the only reason I picked this hotel. I wanted a 2 bedroom suite with 2 bathrooms. I got the one bedroom and it caused issues with sleeping arrangements. Staff that checked me in seemed unhappy with her job choice or with me, not sure. Towels had hairs on them - carpet was dirty in the rooms and hallways. Hair conditioner in bathroom was empty- tub was totally clogged and barely drained. We are a family of 5 and bath time was just terrible. I will never stay here again. I am very disappointed - all night all I heard was music and cussing not sure from where.

Do not book here it’s old and has roaches! Sheets had hair on them! I was so hurt Hilton is just wrong for this place! My room do didn’t close

Do not book here it’s old and has roaches! Sheets had hair on them! I was so hurt Hilton is just wrong for this place! My room do didn’t close

Refuse to service the room

Refuse to service the room

the room was very dirty and smelly. Apart from the cockroaches, the bathrooms were covered. very bad experience

the room was very dirty and smelly. Apart from the cockroaches, the bathrooms were covered. very bad experience

I had a cockroach on the first day there. I asked for it to be cleaned up as I killed it under the sink in the bathroom and it caused a mess. They came in and straightened the room but did not clean the mess. The next morning I went again and asked. When I came back it was super late because we were at the game and it was not cleaned still. I went to the desk again and it was not cleaned for the entire stay. It also states that room service would be in every other day. They were not. I received no clean towels during my stay. There were water marks all over the ceiling in the whole area and stains around the toilet. The shower was just outdated and gross. This was not a cheap stay. I travel about once every other month. I am a Hilton honors member and I have never experienced this before. I am coming back with four other families next month and we already booked at the Hyatt across the street.

I had a cockroach on the first day there. I asked for it to be cleaned up as I killed it under the sink in the bathroom and it caused a mess. They came in and straightened the room but did not clean the mess. The next morning I went again and asked. When I came back it was super late because we were at the game and it was not cleaned still. I went to the desk again and it was not cleaned for the entire stay. It also states that room service would be in every other day. They were not. I received no clean towels during my stay. There were water marks all over the ceiling in the whole area and stains around the toilet. The shower was just outdated and gross. This was not a cheap stay. I travel about once every other month. I am a Hilton honors member and I have never experienced this before. I am coming back with four other families next month and we already booked at the Hyatt across the street.

I didn’t like that so many issues were going wrong. Staff seemed untrained, and when contacting them via Expedia they shared we had no concerns which we did.

I didn’t like that so many issues were going wrong. Staff seemed untrained, and when contacting them via Expedia they shared we had no concerns which we did.

I liked the location proximity to nearby attractions and AT&T stadium. The free breakfasts were good. Was not happy with the service. We reported mouse droppings in our bathroom upon arrival that was never addressed after multiple requests. We also reported our toilet was constantly running which wasn't addressed. We also had an issue with our toilet clogging and it took multiple requests and several hours for the staff to find a plunger. Cleanliness and service was very poor

Rooms need updated, bad odor, unfriendly staff, elevator did work

This place is run down, dirty, the hallways wreak of cigarette smoke and Marijuana, the elevator is broken with old tape over the buttons like it has been broken for a while, they charge you to park (outside) ive never paid for a hotel and had to pay to park, the front desk girl was rude and absolutely no help. Stay somewhere else.

This was absolutely the worst hotel by Hilton that I’ve ever stayed. The property was old, dirty and uncomfortable. The doors didn’t lock, the carpet needed cleaning no heat in the room and no thermostat. Toilet wouldn’t flush, could not get a iron to iron clothes.rooms had a funky smell. It was awful. I am reconsidering my membership with Hilton Honors.. then when we asked for a late check out because we had a late flight.. it was denied.. I have never been denied this request.. awful experience. Do not stay at this hotel..

Really great and helpful staff, and stay was just fine. The building and furniture could use some updates though.

Good breakfast.

The stay was over all pleasant but the hotek coukd use some up dates ex: higher tolier new carpet in the hallways and suites new cabinets check smoke detectors it beeped all nite. Front desk was working along aith a very long line it was 2 high profile games this weekend should have been more help when u know there will be big events weekend. For the hotel being a hilton suites it does not stand up to the hilton standards.

The staff at the hotel was very nice and helpful. Our room was switched on our second night due to some items that were out of order in our first room. Both rooms could use maintenance.

great

.

There was no ice maker, and the elevator was broken.

Easy check in great staff very helpful giving directions

Our stay here was great! We were happy with both our room and location. The amenities were very accommodating and staff were very friendly. It was really nice to have the complimentary breakfast which included a good variety each day the hotel also offers a trolly if you’re travelling to cowboy games or Texas rangers games overall, it was a really good stay, and I look forward to visiting again.

Not 214$

Location to AT&T was great. The facility was outdated, dirty and beat up.

This Homewood suites was not up to Hilton standards. It was Dirty, dilapidated, broken elevator, and a mostly non-accommodating staff. The room booked for 4 only had two pillows! And the staff had a hard time finding 2 more pillows. Normally in a Homewood we would have 4 per bed upon arrival. There was no water available in the pantry and the staff gave a hard time about selling water beyond the two they gave at check in.

Good

Whole first floor is being renovated but guests still need to walk thru materials being installed or taken out. No one seems to care about getting rid of the dead cockroaches in the hallway

We booked for two nights but with how dirty it was, we only lasted one night and we moved to another hotel, hair everywhere, mold in the bathrooms, very uncomfortable beds and worst of all, cockroaches everywhere.

The people are great. Building is older. Good breakfast.

The stay was good. Friendly staff. Breakfast a was very good. One issue is the elevator. Slow or out of order. Needs maintenance or replaced

We did not stay. We ask desk about pool. Were told it was down and didn't know when it would be up. Over 100 degrees outside and with 2 young girls we would not be able to stay without pool. Desk clerk was very understanding. He said we could cancel with no penalties. He was the only good thing about property.

First we received a call asking if we’d mind going to a different hotel and they cover the cost. We chose the area because we would be visiting the ballpark down the road. Seemed odd to want to shoo us off because of walk in customers trying to come in. Then we check in and are told elevators are slow which they were very slow ,we used the stairs the whole stay and we were on the 4th floor. In the room remotes were filthy black nasty stuff built on to each one had to sanitize and clean them thoroughly. While showering realized there was hair all over the wall. Shower curtains looked like they were hanging on for dear life and didn’t close,floor was wet from fall out water. Tiles in bathroom were broken and floor felt shifty. Place is outdated for the price we paid. I think half of what I paid is still too much for the condition.what makes up for it is the space. We travel a lot and we have stayed at really nice hotels for less. I wouldn’t recommend or stay here again. This was one of the times I didn’t read the reviews and should have.

Positive of the hotel was the hotel behind it which was the Hilton and had trails to walk and a small lake (Grapevine Tx hotel)

Rooms were a little too high for the renovations going on at the time. Pool was not in service, elevator was way too slow (just 1 in the whole Hotel) very inconvenient. Room was not cool.

Nigh

LOTS OF CONSTRUCTION GOING ON AT THE HOTEL! Arrived at 3 to check in but was told “no rooms are available”, the entire building is hot including rooms, pool isn’t available, room for 4 only had 2 towels, missed the trolley twice because front desk “didn’t know” where the correct pickup was. WiFi didn’t work because the front desk said she didn’t fully check us in? Elevator button was nonexistent. I’ve never left a review ever on any stays but I was very disappointed this weekend.

Very clean

Arrive to motel and there is only one stairwell that isn’t blocked due to construction, which is a major fire hazard. Only one “working” elevator but we never actually saw it work. Hallways are not air conditioned, which itself isn’t a deal breaker, but telling of the rest of the place. Get to room and air conditioner doesn’t work, there are no TVs, the furniture looks like it has been moved around, the bed looks to have been slept in and there is mold on the bathroom walls. Attempted to call front desk and the room phones don’t work. We walked back up front and they were unable to find a different room. They said they would refund us but given that we booked through Expedia and the terms for the room say no cancelations or refunds I doubt we’ll get our $231.93 back. We drove up the street and stayed at the Sheraton for the same price and it’s a nice hotel. Do not stay or book at Homewood in Arlington. On the plus side the staff were friendly. Please do not contact me about this review. I will not change it.