Baymont by Wyndham Amarillo East

This facility is in need of attention. It is suffering deferred maintenance and is not being kept clean. Our toilet leaked. The ice machine was out of order for the weekend. Front desk staff received four stars but would have received five had the young lady at our first check-in been able to comprehend what we were saying in plain English. We believe she was fairly new at her position. Breakfast was powdered eggs, sausage, waffles, toast, cereal, and yogurt. All good, except the eggs. For a Wyndham property, we were not impressed. We'll not stay at this one again.

Only 1hand towel and wash cloth in room. Breakfast food, sausage , eggs cold .

The small gym room they used to have is gone. There was no elevator so you had to use stairs to take your luggage upstairs. The hallways on the second floor was a little messy, someone must have made the mess before we got there. The entrance near the pool is a little "sus" feeling.

Did not eat breakfast we got up and left at about 4 o’clock Enjoyed staying there. Everything was great. I liked it all.

Superb

Thank you!

Easy access and the staff was friendly. Room was clean. Older hotel but new laminate flooring in the rooms and currently working on upgrades. No elevator to the second floor which is where we were. Little hard to be pulling your luggage up the stairs.

Our overnight stay was good for the cost. Location was good, a bit noisy being right off I40 but still rested well. The hotel seems to be a older one but was in decent shape. Pool was nice especially after a hot day going around town. Breakfast could have been way better but was ok. Fridge seemed to take forever to get cold, so we put the ice bucket full of ice inside it to help spend up the process, which worked.. It's a old hotel that could use some upgrading but for the price, it was fine for one night.

Great staff

Exceptional

Staff friendly! Unfortunately the ice machine was not working, despite being told it was new and manager trying to restart it, still no ice in the heat. Room was clean. Breakfast was great! Nice establishment!

Passable

Good

Nice people but hotel needs a lot of upgrades.

Poor

Exceptional

Location only Property smell bad, the room that we were given the toilet was clogged, they gave us another room that was also smelly and the bathtub had woman hair on the walls, this was not one hair it was a bunch of very long hair on the wall, very noticeable, not sure how the person that clean this roof did not notice.

Passable

The staff was friendly! The location was good. I did not like how the back/side entrance did not lock. Anyone could come in and out. The smell in the hallways were not pleasant. No elevator. We were put on the 2nd floor because “that is where the king beds are” but we’re told there are no elevators. But that we would be in the quiet section but it’s not quiet. The was lots of traffic and noises from carts.

Bed is comfortable. Hotel has dust in the corner and mold in bathroom. Breakfast is okay.

Very run down. Poor unclean decor.

not that clean

Very good

Great selection choices to eat and very clean. Next door hotel needs to be torn down or fixed up

Staff were fantastic!! But the bed sheets were dirty and the AC didn't work.

I should have known better because we reserved a room in northern Indiana at one, and after driving around it, we drove away and reserved another hotel that was nice. This wasn’t quite as bad, but if my husband hadn’t been so tired from driving, we would have been happy to drive on. The neighborhood was terrible, and we were concerned about theft of our belongings in the car. You should stop listing these properties!

Na Bed was told small...

Good

I was nervous because I was traveling with a trailer and couldn’t find a parking space, I talked to the front desk and they helped me to make sure I was able to park in a secure place. Supper friendly and helpful staff.

Grounds need attention

Good

Exceptional

Good

Priced right for age and condition of the facility Needs some updating. Showing it's age pretty bad in some areas

Would not stay there again

Poor

Exceptional

This was a lovely, quiet stop on our route.

I was disappointed with my room. The floor was laminate, looked stained with footprints and paw prints. I tried to clean it, but the stains were waxed over, they wouldn't come off. The floor was gritty on are feet. Also the toilet would fill itself every 10 minutes. The breakfast was not very impressive either. The powdered eggs were completely dry, possibly over heated in the microwave. The only fruit that was available were apples, no bananas. The choices very limited. Also there were some questionable looking people lingering in the parking lot, although there was no issue. I don't plan on staying here again.

The staff in the lobby was awesome, and friendly. There were several people cleaning in the lobby when we checked in and checked out. I want to say housekeeping wasn’t very efficient and disappointing. Breakfast was good and area was clean.

The bed is amazing! if you look for a good night rest... book here! One of the towels had a yellow mysterious stain, the water machine never worked and I could not get anybody from the front desk because they were MIA for a good 15 min or more

Katie, who checked us in for both of our stays, was the main reason we stayed again on our way back from our trip. EXCELLENT customer service!

Katie, who checked us in for both of our stays, was the main reason we stayed again on our way back from our trip. EXCELLENT customer service!

The tv was on when we entered the room. Seemed strange until we tried to turn it off with the remote and it wouldn't go off. Finally had to unplug it so it wouldn't be glaring at us all night. The AC/Heater also wouldn't turn off or function properly. Room was clean, beds were comfortable, staff was nice.

Hotel needs major updates. I felt my room wasn’t clean, flooring, wall paint was old and smelly.

Exceptional

Lovely staff, good breakfast, quiet location, good location for Amarillo downtown.

One of the towels had a yellow mysterious stain, the water machine never worked and I could not get anybody from the front desk because they were MIA for a good 15 min or more

The room was clean and the bed comfortable. I didn’t hear any road noise though the hotel is just off the interstate. The breakfast area was very clean and the food about as expected. There was a hot option.

Way overpriced for what you get, no elevator long hallways small room and breakfast was beyond basic and stale. Would never pay to stay here again for more than $---bucks

The chair in the room was sticky. Large crack under door going to hall.

Clean older hotel.

Clean older hotel.

Upon arrival at 4 pm had to wait 10 minutes while the front desk checked to see if they had a clean room. They gave us a room that had a double bed. We reserved a room with 2 queens. Wife went to the front desk and asked for a room with 2 queen beds and they said “sorry”” that they didn’t have any rooms. We asked for a refund and left.

The property is clean and the bed comfortable if you're just there to sleep. TV great but hotel needs updated to keep up with their ones in other towns

Room clean. Good waffles. Building sad. Storage in stairway.

Staff at the property were great. The room was not clean and the amenities were not as described

King sized are on 2nd floor without an elevator so you carry all luggage upstairs. The rooms smell musty.

Pleasant

Very good

Good location A little on the older side, it could use some updating

Exceptional

Disappointing

Good

The breakfast was awesome. The room was nice and comfortable, clean. The pool was closed

The staff was friendly There was no lift, and place was very expensive for the value provided.

Didn’t like the fact that we were on the second floor and were not informed upon booking that there was no elevator. Only after check in were we told.

Staff member I encountered was excellent. Room was okay. I’m glad it was just one night.

Staff and breakfast was good. A great overall value. A/C in the room was a little loud but ok. Bed was good.

Convenient to our trip Couldn't find our reservation. Only after I showed the confirmation email and a little more searching was it found. Getting into the hotel was a bit of a challenge as the main entrance is on a one way frontage road

A little bit older property that they take good care of. The staff were all very nice.

Right on I-40. Easy to get to. Quiet, clean and comfortable. I stayed here back in 2018 and didn’t even consider staying anywhere else this time. Everything as it was 8 years ago. Everything

Great location, staff, room was lovely and modern. Great facilities. Good stop off point for travelling route 66 The bed was sleepable but not the comfiest. Woke up with some back pain.

Exceptional

Smelled like cattle poop from the feedlot

Very clean...nice breakfast Smelled like cattle poop from the feedlot

Excellent service!

Easy access to highway.

Very good

Easy access to highway.

Exceptional

Breakfast was not good

Helpful and worked with us to get a room because I booked for wrong day Breakfast was not good

Cable Television was awful not one channel came in without locking up. Breakfast was well stocked, room was clean. We had no problem with it but there was no elevator only stairs. We heard several people complaining about it. Staff was friendly.

Exceptional

Bathtub slowly, slowly drained

Clogged toilet Bathtub slowly, slowly drained

When we first tried checking in, I asked the person behind the desk to please keep my credit card low because I was able to read the number on the back and she just argued with me that she would never put my credit card information at risk. I tried to tell her she wouldn’t intentionally. And she said she wouldn’t. But the same time if people can read my credit card number than she is putting my credit information at risk whether she realizes it or not. Instead of arguing with me over this, she should’ve just held my credit card lower. We had a very long wait before we could check in, which tells you that the room had multiple people in it. If we would’ve arrived an hour earlier, we would’ve left and gone elsewhere. I cannot recommend this place at all.

Breakfast was fresh and hot. Parking lot was safe and easy to get in and out

The lady at the front desk during the day was awesome. Im sorry but i forgot her name. She went out of her way with customer service. Clean facility. Nice room. We’d stay here again.

This place is old and filthy

Exceptional

Location, staff and clean

Location, staff and clean

Na

clean room was great !

The facility is old outdated and in horrible condition. We booked a room and were told when we arrived. It was on the second floor, and there was no elevator. When we turned on the water in the bathroom, the pipes sounded like a jackhammer was going off. This wasn’t just our room. It was nearby rooms as well. There was a dog barking in the hotel that woke us up in the middle of the night. The microwave in the room didn’t work properly. Everything in the room was old and shabby. Even the walls had places that looked like they had suffered severe water damage and has never been repaired. It is also understaffed at the front desk so you have to wait long while before you can check in or out. Basically, we will never stay here again and would encourage everyone to avoid it

I would rate this motel higher, but there is ni elevator if you want a king bed. If you want to be on the first floor, there are only 2 doubles and it cost extra. The room was clean, bed very comfortable, water pressure great. Strange that there are no towel racks in the bathroom. Was told that's now "the norm."

Good decent hotel for the price point.

The place doesn't look anything like the pictures The rooms are small and they stink. Don't let the name Baymont fool you

That I was able to cancel my booking. The lady at the front desk was very nice and took care of it. The place doesn't look anything like the pictures The rooms are small and they stink. Don't let the name Baymont fool you

Was fine. Nothing special

Superb

There were obvious attempts to update this property but the workmanship was poor

Quiet

Quiet

Very good

Room was clean, neighboorhood was safe, breakfast had plenty of options, room was comfortable

Very good

Shower non-functional. Aestheticly, very dated.

We have stayed at this hotel as many as 10+ times because they are dog friendly. But the last 2 times we stayed we did not have clean rooms well after 5 pm and had to wait a long time for the rooms to be ready. We will most likely not be rebooking this hotel again.

Beds were comfortable The TV was directtv and trying to watch ABC. CBS or NBC it would say we didn't have a subscription. We could get ESPN & Game Show Network. Also, a room book for two people should have a set of towels.for two people.

Beds were comfortable The TV was directtv and trying to watch ABC. CBS or NBC it would say we didn't have a subscription. We could get ESPN & Game Show Network. Also, a room book for two people should have a set of towels.for two people.

Everything was good but my bathroom was not clean. There was black hair all over the place. It was in the sink a long with toothpaste, in the tub and black pubic on the toilet. The toilet also had pee under the rim when you lift up the seat. Everything else was ok besides the bathroom. I cleaned the toilet in order to use it but did not take a shower or use anything else in the bathroom.

No complaints for the price. Building needs some updating. Overall clean and breakfast was good. Staff responded well to any inquiry.

Nothing Very poor condition room old and tatty. Staff friendly, breakfast very poor, no selection, what was offered was old and dry. Worse one yet on our road trip. Needs downgrading on your info page very misleading information

Nothing Very poor condition room old and tatty. Staff friendly, breakfast very poor, no selection, what was offered was old and dry. Worse one yet on our road trip. Needs downgrading on your info page very misleading information

Check-in staff was wonderful! There was hair on the floor behind the bathroom door, but otherwise is was clean. Breakfast was good aka filling.

Perfect place with perfect breakfast

Price and location Smells for sure

The location was good and the staff was friendly and it was clean It doesn't have a elevator and the rooms are far from the breakfast area

It doesn't have a elevator and the rooms are far from the breakfast area

Price and location Smells for sure

Breakfast ok Bathroom door squeaked something awful. Had to keep door open the whole time. Outside doors in hallway made slamming noise each time traveler came in or out of room. Real disappointment. Price was not a good value.

Breakfast ok Bathroom door squeaked something awful. Had to keep door open the whole time. Outside doors in hallway made slamming noise each time traveler came in or out of room. Real disappointment. Price was not a good value.

Way over priced for condition.

Worn. And hallways weren’t clean! Staff were excellent

Survived the stay, but did not feel safe. NO ELEVATOR for handicapped to reach room on upper floor. Ground level rooms not available due to housekeeping not showing up to clean rooms. THIS DID NOT MEET HANDICAP ACCESS. Front desk unable to accommodate guests in line in front and behind me.

Very friendly and helpful staff

and talk with me. It was refreshing at 9 o'clock at night on a terrible day. They definitely changed my trip to a positive one. Thank you. Thank you, ladies!!!

Staff were wonderful, room was adequate, decent pricing.

.

Kate the night shift manager was so delightful. Helpful and truly enjoys her job and it shows. If I said anything my mattress was to firm. Love the stay

Breakfast was good, parking was not so great

It was very loud with a great deal of noise-dog barking, doors slamming, late arrivals-difficult to sleep. Everything else was great!

We liked the external cameras in parking areas.

Beds are rather high to get up on,

Room was very comfortable,clean and updated. No elevator. Minor issue.

The facility was very clean and nice. The only problem was that the bed was very uncomfortable. Between my wife and I, we found that we were rolling into the middle of the bed all night. It made our sleep very difficult.

Good location downtown

This was an inexpensive one night stop on our way home. Breakfast was excellent. The room wasn’t that great. The beds were worn and the room was dim and musty. The area around the hotel was a little sketchy after dark.

Location

Mold

It was a very comfortable stay for my sister and me.

Good breakfast

Okay

Convenient

Bathroom was way to small.

Bed was comfy, breakfast was good with lots of choices. Would stay there again

Didn't find anything.

Clean room

Breakfast was better than most continental types. Location is great!! Not much, really

Great breakfast with scrambled eggs and Sausage patties. They also had a Texas state waffle makers and the batter was spot on. Very nice to have a clean hotel and premium breakfast

Room was clean, but windows were filthy. Looked like they haven’t been cleaned in years. Staff was nice not overly helpful. Stairs are all the way down the hall from the desk and breakfast area. Breakfast was typical hotel breakfast. Waffles were better than most.

Na

It served its purpose.

Very friendly staff waiting to welcome us when we arrived. Gave great suggestions for food and shopping. Breakfast was well restocked and monitored. Great variety of hot and cold foods and beverages. Will be staying there again 😊

The room was clean and smelled nice. We are mobile and the lack of elevators was not an issue for us but needs to be noted for others

Good

Very clean , no weird smell. Breakfast is alright. Just needs newer towels and sheets. Other than that great value for a cheaper price.

Staff friendlty and helpful

The bedroom a/c was not cooling properly. And, the orange juice at breakfast seemed watered down. Altogether we enjoyed our stay. We were pleasantly surprised to find the suite layout with separate living room and two bathrooms.

Room is clean. Bed is nice. Breakfast is great. But there are some details are not doing ver well even it doesn’t bother me at all - such as there is no cloth hanger from closet and so on. I already make a list to staff who write it down seriously.

I did cancel my reservation still waiting for my refund

Wonderful staff. Comfy bed and room.

The breakfast menu was substantial and the front desk staff were great.

Upon arrival our service clerk Katie was amazing kind and friendly, the parking was great well light up and safe. Breakfast was good too, sausage patties a little over cooked but overall hit the spot.

Bathroom no counter space. Bath tub would not drain. Breakfast wasn’t the best. Older hotel

Friendly staff, nice accommodations.

The room was older, shower had small mildew, the refrigerator was broken, and the manger on duty argued with me on my reservation. That being said the room was suffice for our six hour stay.

Katie is who made sure we were checked in ; friendly and most helpful with information on surrounding area.

Friendly stuff.

Good place to stop.

Great place

Didn't want Hot tub. The rest OK. I would stay there again.

Room was good with comfy bed however I was charged twice for this room. Paid Expedia for my stay & then the hotel charged my credit card, which they had on file for incidentals relating to the room, for the stay. Still waiting for a refund from the hotel.

Staff Was Great

Filthy room, building is dilapidated, we didn’t feel safe here.

Filthy room, building is dilapidated, we didn’t feel safe here.

spotless feels safe

spotless feels safe

Cons: AC did not work well and fan was not continuous so if you depend on white noise to sleep, you're out of luck, no elevator

Cons: AC did not work well and fan was not continuous so if you depend on white noise to sleep, you're out of luck, no elevator

We got in at 12AM and left at 8 so it was fine.

We got in at 12AM and left at 8 so it was fine.

The room was clean and the king bed and pillows comfortable. It’s in a good convenient central location. The breakfast was more than just pastries and included scrambled eggs and sausage and toast. This was our 2nd stay here when passing through Amarillo and will probably stay here on the next trip through that area.

The room was clean and the king bed and pillows comfortable. It’s in a good convenient central location. The breakfast was more than just pastries and included scrambled eggs and sausage and toast. This was our 2nd stay here when passing through Amarillo and will probably stay here on the next trip through that area.

We would stay there are again?

We would stay there are again?

Staff was pleasant and friendly. Room was outdated and in need of renovation. Breakfast was very good.

Staff was pleasant and friendly. Room was outdated and in need of renovation. Breakfast was very good.

The staff are very friendly and helpful, the guy that was there when I checked in went over and above his duties for me

The staff are very friendly and helpful, the guy that was there when I checked in went over and above his duties for me

This hotel is a total bargain in terms of quality of lodging & service in exchange for price. The front-desk person, Katie, was very competent and extremely nice. The room was very clean. (I’m not a big fan of the small square pillows, though they were fresh and comfortable.) The breakfast was excellent.

This hotel is a total bargain in terms of quality of lodging & service in exchange for price. The front-desk person, Katie, was very competent and extremely nice. The room was very clean. (I’m not a big fan of the small square pillows, though they were fresh and comfortable.) The breakfast was excellent.

Check in person was bery personable and helpful.

Check in person was bery personable and helpful.

Very courteous staff! Great breakfast! Well done Baymont.

Very courteous staff! Great breakfast! Well done Baymont.

I had a very pleasant stay at this hotel. The staff provided great customer service and were very friendly and attentive throughout my visit. The room was magnificent—clean, comfortable, and very cozy, which made the stay even more enjoyable. The breakfast was excellent, with good quality and variety. Overall, everything exceeded my expectations, and I would definitely stay here again and recommend it to others.

I had a very pleasant stay at this hotel. The staff provided great customer service and were very friendly and attentive throughout my visit. The room was magnificent—clean, comfortable, and very cozy, which made the stay even more enjoyable. The breakfast was excellent, with good quality and variety. Overall, everything exceeded my expectations, and I would definitely stay here again and recommend it to others.

The staff was very helpful, the breakfast was plentiful, the location was very accessible and The room was clean but had an odor that was difficult to overcome.

The staff was very helpful, the breakfast was plentiful, the location was very accessible and The room was clean but had an odor that was difficult to overcome.

The staff was very friendly and helpful. The hotel was located close to our event, which made it easy to travel back and forth quickly. We enjoyed our stay.

The staff was very friendly and helpful. The hotel was located close to our event, which made it easy to travel back and forth quickly. We enjoyed our stay.

The bed was great and room was good. The room needs coat hangers and a towel rack in the bathroom. What was bad, we smelled cigarette smoke during the night, which wasn't nice.

The bed was great and room was good. The room needs coat hangers and a towel rack in the bathroom. What was bad, we smelled cigarette smoke during the night, which wasn't nice.

All around good. Room, staff and stay.

All around good. Room, staff and stay.

Clean room . Hallways had people sitting in them hanging out . That felt a little unsafe

Clean room . Hallways had people sitting in them hanging out . That felt a little unsafe

I stayed in the non-smoking "suite" but the room was very dingy. The furniture was old, some pieces were broken (i.e. all the side tables), the blanket had a cigarette hole in it, one of the lamps were broken, etc. In the morning on checkout I accidentally left some things in the room. No one was at the front desk to help- after waiting a while and calling out, I had to leave without my things.

I stayed in the non-smoking "suite" but the room was very dingy. The furniture was old, some pieces were broken (i.e. all the side tables), the blanket had a cigarette hole in it, one of the lamps were broken, etc. In the morning on checkout I accidentally left some things in the room. No one was at the front desk to help- after waiting a while and calling out, I had to leave without my things.

Very clean hotel. Staff was very friendly and helpful! Bathrooms were nicely stocked with products.

Very clean hotel. Staff was very friendly and helpful! Bathrooms were nicely stocked with products.

Attentive staff. Better that usual breakfast option.

Attentive staff. Better that usual breakfast option.

Overall, okay hotel. The condition of everything could be better, but had great service and the bed was comfortable.

Overall, okay hotel. The condition of everything could be better, but had great service and the bed was comfortable.

Very pleasant staff.

Very pleasant staff.

Staff was good. Check in was good. Friendly staff. Entering our room door was unlocked & obviously rundown in appearance. Would b unsafe for female who is alone i happen to be w my son. Room was rundown. Had no choice but to stay. Late tired. This hotel rate is a 2 on scale 1 to 10

Staff was good. Check in was good. Friendly staff. Entering our room door was unlocked & obviously rundown in appearance. Would b unsafe for female who is alone i happen to be w my son. Room was rundown. Had no choice but to stay. Late tired. This hotel rate is a 2 on scale 1 to 10

Dirty room, smelled weird, the tub filled almost to the top while I was showering, the toilet kept running, hall smells like smoke, breakfast was just ok. Wouldn’t stay here again

Dirty room, smelled weird, the tub filled almost to the top while I was showering, the toilet kept running, hall smells like smoke, breakfast was just ok. Wouldn’t stay here again

I don’t have breakfast the room was great and area safe the only problem was the shower water was cold

I don’t have breakfast the room was great and area safe the only problem was the shower water was cold

The bed was really comforting

The bed was really comforting

Run down rooms, felt like a cheap apartment in a sketchy area

Run down rooms, felt like a cheap apartment in a sketchy area

This hotel was rated an 8.2 so that’s why I decided to book it. I would say it’s more like a rating of 6.0. Bed was okay and sheets looked clean. New counter top in the bathroom but the bathroom door looked like it was from a nasty old apartment. Everything just seemed run down. It’s not like the pictures at all. Furniture was in rough condition. Breakfast was okay, I’ve had worse. The staff was very nice though. However, we would not stay there again. We only stayed one night.

This hotel was rated an 8.2 so that’s why I decided to book it. I would say it’s more like a rating of 6.0. Bed was okay and sheets looked clean. New counter top in the bathroom but the bathroom door looked like it was from a nasty old apartment. Everything just seemed run down. It’s not like the pictures at all. Furniture was in rough condition. Breakfast was okay, I’ve had worse. The staff was very nice though. However, we would not stay there again. We only stayed one night.

Clean room, great staff, nice breakfast.

Clean room, great staff, nice breakfast.

Guy in front was extremely nice. He went to see if they were cleaned and we waiting for 10 min. He came back and said we were going in two different rooms. One room smelled very strongly of marijuana and had cigarette burns on the sheets. A USED, DIRTY washcloth fell from the top of the shower curtain and on me as I was getting in the shower. Interior bathroom door had prints and smears on it. Short, curly hairs in the shower. Other room was just filthy. The dust was caked around a broken electrical plug on the table. The heater did not work (it was COLD last night). Sheets were pilled and hair stains on them. Mattress pad had distinct blood stain. Hairs in the bed. Multiple hairs on both beds. Loud! And the outside like reflected on the wall and lit the entire room. I had my sound machine app open and phone plugged in to the broken outlet and my phone died. I slept maybe a total of three hours because I was so grossed out and cold so thankfully I didn’t oversleep because my alarm would’ve never went off. We ended up getting up at 4:30 and leaving due to everything being so messed up and dirty. There was nobody at the front office to complain to. We never saw any workers, so we just walked out. Never ever again will I bring my family of six here. The reviews on the website were great, so I really thought this place was going to be, at least, decent. Other room

Guy in front was extremely nice. He went to see if they were cleaned and we waiting for 10 min. He came back and said we were going in two different rooms. One room smelled very strongly of marijuana and had cigarette burns on the sheets. A USED, DIRTY washcloth fell from the top of the shower curtain and on me as I was getting in the shower. Interior bathroom door had prints and smears on it. Short, curly hairs in the shower. Other room was just filthy. The dust was caked around a broken electrical plug on the table. The heater did not work (it was COLD last night). Sheets were pilled and hair stains on them. Mattress pad had distinct blood stain. Hairs in the bed. Multiple hairs on both beds. Loud! And the outside like reflected on the wall and lit the entire room. I had my sound machine app open and phone plugged in to the broken outlet and my phone died. I slept maybe a total of three hours because I was so grossed out and cold so thankfully I didn’t oversleep because my alarm would’ve never went off. We ended up getting up at 4:30 and leaving due to everything being so messed up and dirty. There was nobody at the front office to complain to. We never saw any workers, so we just walked out. Never ever again will I bring my family of six here. The reviews on the website were great, so I really thought this place was going to be, at least, decent. Other room

Great

Great

It was a great place to spend the night with our dogs.

It was a great place to spend the night with our dogs.

Easy in and out

Staff was awesome!!! Katie was so incredibly kind. The breakfast was well stocked and the area waa clean. I reserved a room for 3. Got a room for 2. The place needs some love but ok for a one night nap.

Everything was smooth and easy.

Reasonable place for a quick stop.

Staff breakfast room all around good

Room was clean and the night staff was amazing.

Room was clean and laid out nicely. Nice variety of breakfast items. Staff was friendly and helpfyl.

Clean room, staffs are friendly, parking is close and right next to the building, and breakfast is served with clean and organized settings.

Plumbing!!! NO HOT WATER! they said they flipped breaker but still no hot water. Place is very rundown, lamp plug cut, not working. Had to move refrigerator to plug in coffee maker.

Breakfast just okay, pillows not very good.

Clean, comfortable, quiet, friendly.

Just run down all over-- room wasn't bad but could use a good cleaning.

Katie provided excellent service during our stay at Baymont by Wyndham Amarillo East. She was welcoming, helpful, and went above and beyond—assisting with breakfast preparation and accommodating our parking needs without hesitation. Her professionalism and positive attitude made our stay much more enjoyable. A true asset to the hotel!

Nice signin process. I was very pleased with the room cleanliness and the bed was comfortable. Staff was fine the desk manager was great. Didn’t use any amenities but it was nice to have the refrigerator in the room. Breakfast was good and checkout process was the perfect close to a very nice stay.

Friendly staff, good breakfast

Front desk was awesome! Made me feel safe and answered all my questions.

I can not rate this stay a 4 or 5 because of the “pool party” my family had I were having in the shower. This is what my four year old called it when the bathtub was 2-3 inches full of grey water while taking a shower. The same thing happened to my wife and I. Other than that, the rest of the stay was fine.

Everything was good.

Great job and great customer

Thanks

Room clean, bed comfortable, parking lot well lit, check in personal very nice and personable

The room was in good condition. The only down fall was the coffee maker in the breakfast room was not working.

Good all around

Very friendly front desk staff! Dog friendly at a reasonable rate.

Room was clean, good breakfast, flexible check in staff. Only complaint is that microwave cord is too short to reach outlet without moving microwave!

Room staff are great. Breakfast was good. A microwave and coffee maker were available in the room, although their cords didnt reach the wall outlets. Room floors were sticky and were told it ws due to the cleaning solution used. Hallway carpets need deep cleaning.

It’s always a good stay! Beds comfy and best staff ever

Everything was AWESOME! From the check in to the room to the departure!!

Wonderful staff, quiet environment. Respectful guest. Decent breakfast. Clean. Wish the pool was indoors with a hot tub, lol, other than that, I’d highly recommend if you want your monies worth.

Tv was out the majority of our stay.

Breakfast was good, plenty out lights in parking lot ,room were clean ,had to get more towels for Saturday .no house cleaning on weekends?? Check-in was easy

Staff very friendly

All considered it was ok

No heat in room. Air conditioner blasting cold air. Finally got it shut off.

The desk clerk was very helpful and friendly

Nice place to stay

Great clean place and service.

No breakfast available

Hotel is very old and in need of remodeling

Property clean but in decline. Bare bones, for example only one trash can in the whole room.

Good room

Good value.

Room spotless and so clean!

The room was clean and the staff were friendly.

Not a great area, but nice motel & pleasant staff

Clean and good price

The front staff was amazing. Our room was not ready yet so he upgraded it so we didn’t have to wait as we had been driving for 10 hours that day

The staff went over and beyond to make our stay perfect! So friendly!! The breakfast was delicious and had a variety of options. The room was very nice and had even more than I expected (refrig/microwave). The coffee pot was quiet and worked well..

Facilities showed wear and tear. Cleanliness not too bad. Staff friendly.

It was clean and quiet and my dog felt comfortable.

Always look forward to the stay atBaymont Amirillo!

Breakfast was good

Clean room, Full breakfast, friendly service

Very nice hot breakfast, very friendly service and very comfortable room. The only complaint I could mention is that we requested a ground floor room due to no elevator and a difficulty with steps and they could not help us with that. Otherwise, a great hotel!

It was not the cleanest. The front desk guy made jokes about killing the stray cats outside.

Gregg made chk in easy and fast. Great customer service. Explained everything and infirm someone is available 24 hrs. Room was clean and comfy . Breakfast was awesome great options.

Kann kein 4-Sterne Hotel erwarten wenn ich 2 Sterne buche. Und dafür war alles gut, bis auf die Sauberkeit im Zimmer. Vom Vorgänger lagen noch Getränkekappen auf dem Fußboden, Büroklammern, und Haare auf dem Badezimmer Fußboden. Wurde also schlecht gereinigt, und das darf ich auch in einem 2-Sterne Hotel erwarten

Pros - Breakfast was good both quality wise and up-keep. Menu has variety and they also have a Texas shaped waffle maker 🙂.

No

The room was surprisingly quiet for being on a freeway frontage road, but it is oriented so that I doubt anyone hears freeway noise. If is a little isolated, but the freeway is right there, I guess. Pretty much what I expect in a place to pull off the road for the night. I didn't eat breakfast or use any of the amenities - just a place for a shower & a good night's sleep.

The room was clean and did not smell. The bathroom was nice and clean.

The property was in extremely poor condition and not clean. After checking in and getting to our room, we double checked the star rating from our app and we checked the rating from customers. We were we sure we were in the wrong facility based on the reviews. Makes us question using hotels.com in the future.

An older property that’s due some updates. Side doors do not lock anymore so it’s not super safe in the back halls. No elevator so be wary of you can’t do stairs.

The chicken staff were really helpful and really nice! They are definitely an asset to this hotel. However, the hotel is run down and is in major need of renovation.

Super service

Very comfortable beds and clean room. Breakfast was good, staff very friendly and helpful.

The breakfast was good, and the staff were very friendly.

Felt safe here.

This is an older motel, has been updated in rooms. Bed was comfortable.

It was a nice place with friendly staff.

Nice place.

The room is clean and comfortable.

Very clean, but the pool had bugs and didn't have access to a pool net so the kids didn't swim

Price was good but the AC was very loud. Had to use earplugs to get to sleep. Bed was creaky and uncomfortable but I managed to get to sleep.

Great customer service rooms were clean

Staff were excellent. The property itself was run down. There was a closed, fenced off old motel next to the property. It felt unsafe. As we were leaving the next morning there was a towel & a pair of shoes stuffed under the front tire of the car parked next to me. What’s with that?

Great place to spend the night!!

I was unable to sleep because a bed bug was crawling on my neck and disturbed my sleep for the night. I was traveling a great distance and needed to sleep but was unable to get a good nights sleep.

Nice rooms, very comfortable. The reception staff were lovely and gave us plenty of ideas of where to go and what to see, super friendly.

Na

Property needs updating.

Clean room, complete breakfast choices, attentive and friendly staff.

Great place to stay!

The hotel had been updated some. The rooms were clean and were comfortable for an overnight stay. Breakfast was good and the lobby was very nice. The area felt safe.

I arrived around 1:00 a.m. to check in, and no one was at the front desk. I waited several minutes, even called the hotel, before the attendant finally appeared, casually saying she had been “swapping out a hair dryer.” Not a reassuring start. The hotel has no elevator, which was never disclosed. I was told to park in the back and use the stairs, but when I drove around, both back doors were propped wide open. No staff, no security, no guests—just open access for anyone to walk in. The parking lot was extremely sketchy. Out of nowhere, a man appeared carrying a pink bag, staring directly at me, then wandered off toward the truck parking without getting into a vehicle. Almost immediately, another man came around the corner, leaned against the building, kept his hands behind his back, and exchanged long stares with the first man—all of this happening at 1 a.m. on a weeknight. It felt unsafe, like they were watching me. At that point, I did not feel secure even getting out of my car. I got back in and left immediately, deciding to continue driving home. I called the front desk to report what happened. The attendant said she would “handle it” and refund my money, but I have yet to receive a refund. This place is unsafe, unprofessional, and gives off serious red-flag vibes. If your safety matters to you, avoid this property at all costs.

Everything was as needed. Parking is good

Good value

Its a good hotel for the price.

My only criticism is that the for doors were propped open. An obvious code violation. In the post COVID world of barley edible breakfasts, this was a pleasant surprise. Fruit, waffles, bagels, and muffins were of good quality and complimented the sausage and eggs which were unexpected.

Only stayed one night, no complaints!

The building has a charming, old-timey character that gave it a unique feel compared to most chain hotels, and we really appreciated that. Our room was comfortable, and we enjoyed the peaceful atmosphere throughout the stay. The pool was clean and inviting, the breakfast was a great way to start the day, and the staff kept everything running smoothly. Overall, this hotel struck the perfect balance between convenience, comfort, and a bit of character you don’t always find on the road. Highly recommend this spot if you’re passing through Amarillo — we’ll definitely be back!

Service was very prompt when the toilet wouldn't flush completely and everyone was friendly. Hotel/room was just older. Stains in tub, stickiness on night stand and lots of hall noises and road noise. Glad we didn't pay more than we did.

Sad the pool was closed.

Pet friendly

Pet friendly. Clean room.

When I checked in on 09/05/25 the desk clerk had to call someone and ask about giving me a room as it was obvious no one addressed the question prior for a ground floor room. Then I had to wait for a decision. Why ask when making reservations if a person needs assistance or accommodation if it’s not going to be addressed ahead of the arrival date?

Easy to get to. Rooms are clean. Bathroom had a dirty towel hanging up and not much water pressure in the shower.

I approve of being pet friendly BUT let us know where the pets are so we can have a PEACEFUL stay. My room was next to a continuous barking fur baby..

N/A

Mr. Ricky was real friendly and nice at check out. Breakfast was average. The carpet was dirty and outdated. But it was good for the price.

It was an OKAY place to stay. If you’re staying longer than a night I suggest picking another place.

Nice hotel!

Check in took about 45 minutes, close to 30 of those were spent waiting on the front desk person to get there. They were short on housekeeping and she was not at the front desk, but helping get rooms ready. The carpets in the hall were soo dirty with crumbs and visible mess and everything was just kinda dingy. The room was clean enough but outdated and smelled kinda musty. The ac cooled the room but only to a “tolerable” temperature, I woke up sweating under the blanket. Breakfast was crowded and had limited options. Was fine enough, but would not stay here again

Friendly staff and quiet hotel

Very rundown

Comfy, a bit shabby, but not dirty. Seems like they do a ton of business. Bring earplugs, doors are thin & you hear everything in the hallway, but it wasn’t raucous. Just busy. Great TV channel selection! Hot breakfast, super friendly staff.

Bathroom outdated and small. Tub seemed unclean but could just be wear & tear. Same with bath floors. Room had no art, just plain walls. Property seemed very worn, grounds dirty and unkept. No elevator (might have said that in website and I missed). On plus side: continental breakfast was great! Bed/pillows were awesome!

Although they were doing construction in the hallway outside my room the stay was good. Once the workers stopped working I was able to rest and enjoyed my stay. I will be staying again but will request a room away from any work being done to hotel next stay.

We ended up not staying there. It was in a bad area, the lobby smelled like sewer, and there was no one at the front desk. We ended going to the Super 8 in east Amarillo. It was great. I could not get a refund, because it was too late. This is the second time in the same week this has happened to us. I don’t trust your reviews on the app any more and will not be using Hotels.com any more.

Weird part of town. Empty Motel next door, which left a creepy feeling.

The toilet handle was broken and wouldn’t work right. The room smelled like smoke and feet

We liked the clean rooms, friendly staff, parking and close walking distance t o Denny's.

nd out late at night. Hallway had strong odor of Marijuana. Wont stay here again.

Nothing

Very nice

Staff was great beds were super comfortable

So far, I’m pretty happy. Easy check in, the room is clean and the AC is cold. Oh, and the bed is comfy. Can’t ask for much more.

The room was great and very quiet. The staff professional and friendly. Breakfast was available as advertised along with a great location. The laundry machines were in good order.

overall a good place to spend the night

Good

Can’t understand why hotels give those half size pillows for guest to use! They really are not comfortable!

Clean hotel, friendly guy at check in, but showing some wear and tear (though nothing preventing comfort). Note that there is no elevator in this two-floor hotel; according to the guy at the front desk, the king rooms are all on the second floor.

We had a great experience here. We were traveling with our dogs which were welcomed. The room was clean, smelled good, the beds was very comfortable, the water pressure was excellent and the AC worked great! We were definitely in the "doggy" end of the hotel as the hallway reeked of pee. That would be my only critique. Needs new carpet in the hallway! We didn't eat breakfast but we did enjoy a hot cup of coffee. I also liked that they offer a late checkout than usual at 12pm! Overall, great stay for a great price and very comfortable. Would stay again.

The gentleman at the front desk was very courteous and customer service oriented. He very much engaged with me throughout the entire check in process. He was very helpful in giving me some insight on places to go on our trip and specifically on the restaurant that we were planning to eat at.. Unfortunately I didn’t get his name.. Kudosto him..

Blood on sheets, bug on bed, older hotel. Reviews online were misleading. Excellent customer service though and brought us new sheets.

Great value! Hotel has been recently renovated and is in good condition. Very clean room and bed and linens very comfortable. Good continental breakfast provided with plenty of food options. Extremely nice staff. Richard went out of his way to ask how our stay was.

Homeless dogs met us a block away, we saw five. The lot backs up to another hotel that is abandoned and my kids were scared. People walking around drinking outside at 1am in an early Friday morning

Older hotel but convenient location, breakfast good basic. Management /staff very friendly. Helpful. 2 floors, no elevator so tell them if need 1st floor. Reasonable price for basic. close to Sam's

It was okay for the money but certainly needs updating. Most of the doors into the rooms stick and even our bath counter was not attached.

The staff, specially Rick, was very accommodating, woth parking simce we were hauling a uhaul trailor.

We had a dog with us. The front clerk was very friendly and gave a dog biscuit to our pet. The bed was comfortable and it was quiet enough to get a good night sleep.

Baymont by Wyndham Amarillo East was a great choice for our stay! The room was clean, comfortable, and quiet, with everything we needed for a restful night. The staff was friendly and helpful, making check-in and check-out quick and easy. Convenient location near restaurants and attractions. Highly recommend!

Room & bathroom could have been cleaner. Hotel needs an elevator.

Overall a good night stay. The shower could of been cleaned, there was some hair on the shower walls and the bathroom floor. Bed pilloe covers looked used and one of them has a spot on it. I did not undo the bed sheets, good thing I had my own pillow and blanket with me.

The bed is comfortable. Breakfast was good and had fruit and yogurt. The room could be cleaner.

Breakfast area was clean, good food, helpful staff, enjoyable area!!!

OLDER PROPERTY BUT VERY clean, check-in-staff member was AWESOME.

Beds were clean and very comfortable. Even though I booked a king but they only had kings on the 2nd floor and no elevator, I'm an old woman. The whole property needs to be renovated pretty wore down.

We met my niece there to follow her home and it was ok for the one night we were there. Had trouble opening the door. Was kind of run down. Someone had a dog that was barking throughout the night. Good for a quick few hours of rest but would not stay there more than one night or with my children.

Good stay, just a bit of old hotel smell but overall good.

The property was about what I expected for the price I paid for the room. The only issue I had was there was no elevator to get to the second floor. I realize that your particular hotel is not required to have one by law. Everything else was fine.

Camas muito moles e barulhentas qdo nos viramos. Chuveiro ok, limpeza deixa a desejar. Lugar escuro e sujo, não demonstrando segurança. Café da manhã ruim. A recepcionista foi o que deixou a estadia boa, pois ela era muito amigavel. Quarto espaçoso

The property was old, but it was very clean and the staff was very accommodating. The breakfast was that wasn’t that good? They had a great Mexican restaurant near them which made my evening nice people in Amarillo.

good food and clean hotel. Pool timings can be extended for kids.

Wish it had an elevator. The room was clean and fine, the breakfast was good. The staff was very friendly and helpful.

I liked everything offered

The

The bed was a little too hard for my liking. The bathroom was Very Clean. There were plenty of towels.

Rooms needs more attention, specially the refrigerator.

Pleasantly surprised by this stay. The staff was super friendly, always greeting us with a smile and a friendly hello - even when checking in at like 11pm lol. At breakfast a staff member came around giving free stickers (like, really nice stickers!) to the kids, making for a great memory of the trip. Made for a really nice quick overnight and pleasant start to the next day of our road trip.

Big parking lot, laundry room, gym

Great stay and extremely helpful staff. Very close to the Airport and made it so easy to get there on time. Pleasant hotel, bed was fantastic but everything else was a little worn, super clean but worn.

Nice stay

Great Breakfast!

Drove in from Dallas to visit family and needed an affordable place to crash for the night. Check in was quick and easy. The rooms were standard and clean. The rooms were nice and cool as well. The staff was very friendly and welcoming. I had orange juice. Toast and sausage for breakfast and it was just what I needed to start my day and make the drive home! I would definitely stay here again and may even let this be my go to when ever I’m visiting. Also plenty of fast food options around the corner so you don’t have to go far for a meal. Thanks Baymont!

The bed was sunk-in in the middle but air conditioner blew super cold :)

I was traveling cross-country and decided to stop for the night. So, I booked a room @12a and prepaid. When I arrived at the hotel, I was told that there were no rooms available and they would not issue me a refund. I contacted Hotels.com via chat and spoke with a "bot," that stated they would contact the hotel directly for my refund. A few minutes later, the bot informed me that the hotel declined my refund request. The hotel that I ended up staying at told me that the act of "refusing to refund your money for a room you didn't use is illegal." I will be contacting their corporate office to receive my refund.

Nice stop on way to Denver

Bed was comfortable,

IT WAS GREAT FOR HAVING TO COME IN LATE FROM TRAVELING.

The property is run down. They’re doing their best with what they got. I did feel like my property/vehicle was secure.

Was better then I expected