TownePlace Suites by Marriott Atlanta Alpharetta

Me and my group loved our stay, very clean rooms also very spacious

the stay was quite pleasant and enjoyable, very happy with the service, the breakfast and staff.

Staff

Breakfast was hot and delicious. Room was clean.

10/10 I will stay again

Room was ok until my wife discovered a few bugs in the room. Smoking on the property and they overbooked the room we initially booked which looked more nicer in pics so they gave us two basic rooms which wasnt the best.

Clean, quiet, well ran, and professional.

Nice location

The room was perfect for my family Nice location

Grrst

Great customer service

The breakfast was fresh each morning and the staff was great. I enjoyed the use of the gym and I appreciate that I had the ability to wash our clothes before leaving.

Nothing except it was close to where I needed to be It was very old and run down. There was one internet port in the room. Furniture was stained. Cabinet doors did not stay closed. Paint was touched up badly with unmatched colors. Molding falling apart in elevator. Breakfast was very minimal

Nothing except it was close to where I needed to be It was very old and run down. There was one internet port in the room. Furniture was stained. Cabinet doors did not stay closed. Paint was touched up badly with unmatched colors. Molding falling apart in elevator. Breakfast was very minimal

Very poor

Location for the event we needed to attend We found bug in our bed, probably a bed bug and all the could say was “sorry” and move us to another room. No discount or anything extra. Very rude staff.

Location for the event we needed to attend We found bug in our bed, probably a bed bug and all the could say was “sorry” and move us to another room. No discount or anything extra. Very rude staff.

The location was great. My room flooded, the smell was musty moldy

The location was great. My room flooded, the smell was musty moldy

Clean room, courteous staff, nice breakfast, efficient check-in and -out

Clean room, courteous staff, nice breakfast, efficient check-in and -out

Room was spotless. Beds were very cozy. Staff was great!

Room was spotless. Beds were very cozy. Staff was great!

Enjoyed our stay

Enjoyed our stay

Had to change rooms 3 times. Things are in disrepair.

Had to change rooms 3 times. Things are in disrepair.

Staff was so lovely! Our rooms were clean but there were issues. We had a 2-bedroom suite. One of the bedrooms had no functional outlets beside the bed. The other had only one functional outled. We notified the hotel and was told management would be notified in the morning. It was not addressed during our stay.

Staff was so lovely! Our rooms were clean but there were issues. We had a 2-bedroom suite. One of the bedrooms had no functional outlets beside the bed. The other had only one functional outled. We notified the hotel and was told management would be notified in the morning. It was not addressed during our stay.

Superb

Clean room, customer service was great.

Clean room, customer service was great.

Talia at front desk is amazing. The rest of the staff are as well friendly people rooms are clean, peaceful very spacious. Everything that you would have at home is here. They never disappoint.

Talia at front desk is amazing. The rest of the staff are as well friendly people rooms are clean, peaceful very spacious. Everything that you would have at home is here. They never disappoint.

No, the room was not in good codition. The first room the toilet wasn't working. We had to get a new room. The 2nd room the toilet was working but the floors were dirty. It needs some updating. The bathroom on the first floor had a horrible bad odor as ypu walk by to getbto the elevator. Its pretty old snd outdated. The staff was really attentive and courteous. The location amazing.

No, the room was not in good codition. The first room the toilet wasn't working. We had to get a new room. The 2nd room the toilet was working but the floors were dirty. It needs some updating. The bathroom on the first floor had a horrible bad odor as ypu walk by to getbto the elevator. Its pretty old snd outdated. The staff was really attentive and courteous. The location amazing.

Good value.

Good value.

Because of this delay, we missed plans we had scheduled after check-in, which was disappointing, especially after traveling. The staff mentioned it was a system issue, but there was no clear timeline or proactive resolution during the wait. That said, once we were checked in, everything else was fine. The room was clean, the stay was comfortable, and there were no other major issues during our visit. Overall, the stay itself was okay, but the long and poorly handled check-in experience definitely impacted our first day and overall impression. I hope the hotel improves its process and communication during system outages to avoid this for future guests.

Because of this delay, we missed plans we had scheduled after check-in, which was disappointing, especially after traveling. The staff mentioned it was a system issue, but there was no clear timeline or proactive resolution during the wait. That said, once we were checked in, everything else was fine. The room was clean, the stay was comfortable, and there were no other major issues during our visit. Overall, the stay itself was okay, but the long and poorly handled check-in experience definitely impacted our first day and overall impression. I hope the hotel improves its process and communication during system outages to avoid this for future guests.

Very good

My daughter and I really enjoyed our stay. This is our second time, we stayed for a little over a week. Came back to the same cleanliness and great service. I definitely recommend this hotel suite for a family vacation and or a business trip.

My daughter and I really enjoyed our stay. This is our second time, we stayed for a little over a week. Came back to the same cleanliness and great service. I definitely recommend this hotel suite for a family vacation and or a business trip.

Great breakfast, great location, great size of the rooms, needs some updates as far as bathroom and furniture

Great breakfast, great location, great size of the rooms, needs some updates as far as bathroom and furniture

Hotel was in good shape. Bathroom could have been updated. A little hallways were a little smelly but I think they had a leak of some kind office staff very efficient and friendly and morning breakfast very good.

Hotel was in good shape. Bathroom could have been updated. A little hallways were a little smelly but I think they had a leak of some kind office staff very efficient and friendly and morning breakfast very good.

Didn't like the 2 extra charges on my account without an explanation. I did like they are a pet friendly hotel. The open, walk-in shower was nice.

Didn't like the 2 extra charges on my account without an explanation. I did like they are a pet friendly hotel. The open, walk-in shower was nice.

Location and staff No electric scooter rental or bike rental

Great for our family trip! We’ll definitely be staying here again in the future.

Great for our family trip! We’ll definitely be staying here again in the future.

Very close to and easy to drive to Ameris Ampitheater. Only COMPLAINT I have is our two bedroom unit had 3 tv sets but only one was fully functioning. Of the others, one had NO volume at all and the other was missing the remote control so could not use either one. By the time our event was over it was too late to bother the staff about it.

Very close to and easy to drive to Ameris Ampitheater. Only COMPLAINT I have is our two bedroom unit had 3 tv sets but only one was fully functioning. Of the others, one had NO volume at all and the other was missing the remote control so could not use either one. By the time our event was over it was too late to bother the staff about it.

Really enjoyed my stay here! The hotel is quiet, and is friendly. The room itself was spacious, clean, and had the amenities for a comfortable stay. They also have a pretty good breakfast every morning. I was able to cook meals with ease in the double burner stove and the room comes with necessary kitchen utensils, pots and pans. Wpuld stay again!

Really enjoyed my stay here! The hotel is quiet, and is friendly. The room itself was spacious, clean, and had the amenities for a comfortable stay. They also have a pretty good breakfast every morning. I was able to cook meals with ease in the double burner stove and the room comes with necessary kitchen utensils, pots and pans. Wpuld stay again!

This property was clean and I loved that it was quiet after 10:00 pm. The other guests were respectful.

This property was clean and I loved that it was quiet after 10:00 pm. The other guests were respectful.

Exceptional

Property was close to the Avalon Shopping area and convenient to Ameris Bank Ampitheater.

Property was close to the Avalon Shopping area and convenient to Ameris Bank Ampitheater.

Stayed with family for an eventful ATL weekend; location was close enough to MARTA to commute into the city without other stuff going on. Great property and staff as well.

Stayed with family for an eventful ATL weekend; location was close enough to MARTA to commute into the city without other stuff going on. Great property and staff as well.

okay

okay

??

??

It was ok

It was ok

Exceptional

Good value for money

Good value for money

The property was fine. It was pouring with rain and I wish there had been a shelter to pull under.

The property was fine. It was pouring with rain and I wish there had been a shelter to pull under.

Close the places we wanted to visit The pool wasn’t open on a hot late April weekend ?one of the 2 doors to our building didn’t work

Close the places we wanted to visit The pool wasn’t open on a hot late April weekend

It seemed like a brand new building. I don't know if it is, but it was in excellent condition.

It seemed like a brand new building. I don't know if it is, but it was in excellent condition.

Me with my family had horrible experience with stay. There are cockroaches everywhere, in bathroom, kitchen, kitchen utensils provided by hotel etc. My daughter and other family members so panic with these roaches everywhere. We could not eat food and sleep & stay peacefully. The stove top is broken, one out of 2 does not work. The exhaust over stove does not work at all and no switches are available. The water is leaking from refrigerator, and coming out into kitchen floor. This is so inconvenient and hazard of we slipping on wet floor. We have to put tissues, clothes on the floor, so degusting. We traveled so far and stayed here on a time tight schedule for a very important purpose. These issues kept us very uncomfortable of our stay. Contacted front desk, they gave Managers email. I have attached all the photos & videos of these issues and sent detailed email. But there is no response as of today, it was 2 days. We booked this hotel by looking at good reviews online and spent extra money to have pleasant stay. But we really did not see worth of money what we spent for this stay.

Me with my family had horrible experience with stay. There are cockroaches everywhere, in bathroom, kitchen, kitchen utensils provided by hotel etc. My daughter and other family members so panic with these roaches everywhere. We could not eat food and sleep & stay peacefully. The stove top is broken, one out of 2 does not work. The exhaust over stove does not work at all and no switches are available. The water is leaking from refrigerator, and coming out into kitchen floor. This is so inconvenient and hazard of we slipping on wet floor. We have to put tissues, clothes on the floor, so degusting. We traveled so far and stayed here on a time tight schedule for a very important purpose. These issues kept us very uncomfortable of our stay. Contacted front desk, they gave Managers email. I have attached all the photos & videos of these issues and sent detailed email. But there is no response as of today, it was 2 days. We booked this hotel by looking at good reviews online and spent extra money to have pleasant stay. But we really did not see worth of money what we spent for this stay.

But some of facilities are bit old and need to repair.

But some of facilities are bit old and need to repair.

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Decent 2 bdrm w/kitchenette which helps when traveling with kids

Decent 2 bdrm w/kitchenette which helps when traveling with kids

Great stay

Great stay

There was medication left in one of the drawers and one of the televisions did not work.

There was medication left in one of the drawers and one of the televisions did not work.

None

I did not feel safe at all. There was no working TV in my room and there was a dispute outside the hotel when I arrived. It was just not a safe place in my heart to stay at.

I did not feel safe at all. There was no working TV in my room and there was a dispute outside the hotel when I arrived. It was just not a safe place in my heart to stay at.

For the price good value

For the price good value

Everything was okay. Just that the property is very old and isn't maintained well.

Everything was okay. Just that the property is very old and isn't maintained well.

It is a pet friendly hotel, but they charge us $100/night, for a medium size dog, it's the same amount for four adults per night stay, it is too much. And the additional bedding for the sofa bed missed the flat sheet.

Love this hotel for my large family

Love this hotel for my large family

Best extended stay hotel in area. Staff helpful. Lady that does breakfast during week is always serving earlier than scheduled. Always accommodating. Dining area spotless.

Best extended stay hotel in area. Staff helpful. Lady that does breakfast during week is always serving earlier than scheduled. Always accommodating. Dining area spotless.

We were greeted by Gwen’s beautiful smile when we arrived, she was very warm and accommodating and treated us like old friends even though we had never met her before. That evening as we were headed to a concert she saw us leaving and came out to ask us if everything was good in our room, and asked if we were happy with the room. The next morning we went to breakfast at the property which was nicely done. On our way out of the breakfast Gwen stepped into the hall to ask if we enjoyed the concert, the breakfast and again asked if everything was good with our room. Gwen was there at checkout too, she told us it was a pleasure having us stay at the property, she told us she hoped we would have a safe trip home, and she told us they would love to have us return to stay there next time we came to Atlanta. She was amazing! It was the best treatment I have ever gotten at a hotel (I have stayed in a lot of hotels). Thank you Gwen for a wonderful stay!

Superb

We were in town for a concert at Ameris Bank Amphitheatre and had a great one night stay at TownePlace. Chose the property for it’s location and the just under 30 minute walk from the venue to the hotel was relaxing following a great show. Room was very clean and well-laid out, kitchen was small but very functional, best use of a small space I have ever seen in a hotel room. Bed was adequate (though I am getting older and don’t respond as well to is anything that is not my own bed). Shower head was high and curved shower curtain so those of us larger folks can be comfortable. Breakfast was very good, eggs (scrambled and boiled), meat (sausage and bacon), fruit, waffles, high protein Greek yogurt, fruit, grains (bread, English muffin, muffins and bagels), different juices and milks and good coffee. I especially appreciate the hazelnut creamer. Staff were very nice, gave local directions and a 10% off coupon at Village Tavern. Pool looked decent. Grounds were well-kept. My 4/5 rating for cleanliness is not 5/5 due to the fact that the hallways and elevator could have been cleaner. If I return to Alpharetta, this will be the only place I will stay.

We were in town for a concert at Ameris Bank Amphitheatre and had a great one night stay at TownePlace. Chose the property for it’s location and the just under 30 minute walk from the venue to the hotel was relaxing following a great show. Room was very clean and well-laid out, kitchen was small but very functional, best use of a small space I have ever seen in a hotel room. Bed was adequate (though I am getting older and don’t respond as well to is anything that is not my own bed). Shower head was high and curved shower curtain so those of us larger folks can be comfortable. Breakfast was very good, eggs (scrambled and boiled), meat (sausage and bacon), fruit, waffles, high protein Greek yogurt, fruit, grains (bread, English muffin, muffins and bagels), different juices and milks and good coffee. I especially appreciate the hazelnut creamer. Staff were very nice, gave local directions and a 10% off coupon at Village Tavern. Pool looked decent. Grounds were well-kept. My 4/5 rating for cleanliness is not 5/5 due to the fact that the hallways and elevator could have been cleaner. If I return to Alpharetta, this will be the only place I will stay.

The room was clean, but when we walked in the building it smelled like weed.

The room was clean, but when we walked in the building it smelled like weed.

The cost per night was reasonable. However, I think I would rather pay more for a clean, safe place to stay in the future. I really liked the location and being so close to an extremely nice walking trail. Breakfast was absolutely awful! Scrambled eggs had no flavor and were cold. Coffee was mediocre. Sausage patties were hard as a rock, overcooked, and cold. My room was never cleaned on my last day of stay. I was given only one wash cloth on the second day of stay. When, I came back to my room on the third day, I found where a glass picture frame hanging over the couch had fallen and the glass was shattered. I picked up the glass, and placed on kitchen counter. The next morning I told a staff member about this. He told me that they would clean up the broken glass and replace the picture. However, they did not. All they did was remove the picture frame. Broken glass was still lying on kitchen counter the day I checked out. Upon arriving, I noticed that flooring around the bath tub was rotten. And I think that the flooring underneath bath tub is rotten as well. Lighting in bathroom was atrocious. And the air conditioner needs to be replaced. Very loud and did not cool very well.

Nothing. Upon arrival the door was open, not locked. We walked in and there was a huge air purifier in the room, the room smelled awful, the room felt very damp and moist our entire stay. The windows were propped open with the salt and pepper shakers. The bed was not comfortable at all. This room was not worth the over $100 I paid for the single night. Very disappointing.

I liked the kitchenette and full-size appliances. Good location close to Northpoint Mall, Avalon, restaurants and shopping. This location was disappointing compared to other Marriott and TownePlace Suites I stayed at in the past. The hotel looks very old and dated inside and out. There is a strong constant odor in the hallways and my room. The carpets are old, dirty and worn, and need to be replaced. The TV in the room was very small and old, from the year 2011. The tv was in an odd location in the room. Breakfast needs to be greatly improved. One morning there were barely any eggs and they were old and hard. Another time they ran out of sausages, eggs, and cream cheese for bagels, and was not replenished. The bed made noise and was very lumpy and close to the floor, and very uncomfortable. The walls are super thin, I heard other guests talking, and another guest snoring every night which kept waking me up! I would not stay at this location again.

An additional unrelated issue was the pool being out of service, it's allegedly going to be online next week. Parking was good and it's in a nice area, the breakfast area was small but decent.

An additional unrelated issue was the pool being out of service, it's allegedly going to be online next week. Parking was good and it's in a nice area, the breakfast area was small but decent.

Comfortable all in order and as expected.

Comfortable all in order and as expected.

Beware of Mr. Charles in front office he’s dishonest and a lair. Ladies have a male with you he prey on women and DO NOT put a card on file. They take whatever they want!

Beware of Mr. Charles in front office he’s dishonest and a lair. Ladies have a male with you he prey on women and DO NOT put a card on file. They take whatever they want!

Location, and the staff was amazing. It's an older property but I always appreciate a bathtub over a shower The tv didn't work but the desk agent came and tried to fix it, ultimately providing Marriott points instead as he could not fix it

There wasn’t a table in the room.

Always an Amazing stay!

Always an Amazing stay!

I am recovering from cancet quiet area and hotel good value kinda small and bed size only negative staff is exvelleny

I am recovering from cancet quiet area and hotel good value kinda small and bed size only negative staff is exvelleny

#1 in Alpharetta. Friendly staff!!! Nice and clean. I always enjoy myself!!!!

#1 in Alpharetta. Friendly staff!!! Nice and clean. I always enjoy myself!!!!

The staff was very friendly and helpful. The room was very clean and provided a comfortable stay. The only negative was that the TV was older and the screen had some burned in image issues but that didn't deter from a great stay.

The staff was very friendly and helpful. The room was very clean and provided a comfortable stay. The only negative was that the TV was older and the screen had some burned in image issues but that didn't deter from a great stay.

This guest did not leave comments about this hotel.

Mr. Charles and his staff are awesome!! They are always very very friendly !!!! Property is always nice and clean.

Mr. Charles and his staff are awesome!! They are always very very friendly !!!! Property is always nice and clean.

Wonderful staff. Nice and clean property

Wonderful staff. Nice and clean property

Walls seemed to not keep sound from other rooms out - could hear entire conversations. Booked with company travel app, front desk did not have record of payment by my company, had to call travel app company to resolve.

Rooms and hallways were smelly. Rooms had intense smell of marijuana. I had family with me and we checked in late night. We had to open windows to be able to breathe. Next day i asked them to give me another room but they said they didn’t have another room even though when i checked online rooms were showing available. Breakfast was very ordinary. I will never stay here again.

Rooms and hallways were smelly. Rooms had intense smell of marijuana. I had family with me and we checked in late night. We had to open windows to be able to breathe. Next day i asked them to give me another room but they said they didn’t have another room even though when i checked online rooms were showing available. Breakfast was very ordinary. I will never stay here again.

Its very peaceful

Its very peaceful

Awesome place to visit and the staff it’s extremely professional and respectful.

Awesome place to visit and the staff it’s extremely professional and respectful.

The staff was so nice and accommodating.

The staff was so nice and accommodating.

cleanliness, key card entry to the buildings, customers stayed in their suites, low noise level in the suites, kitchen appliances and utensils including oven. Manager Gwen was rude, combative and condescending. Horrible person to talk to as well as the night shift person

Very customer friendly. Was very helpful and excited to see us.

Spacious room, comfortable bed, good water pressure in shower. Could use some updating. Bathroom floor seemed a bit sticky if walking on it with bare feet. Really friendly and helpful front desk staff. Free breakfast was nice. Not sure if the hotel is pet friendly (assuming so) but there was a dog in the room next door one night that barked occassionally. Fortunately, it did not bark continuosly. Easy to get to and near some restaurants, gas station.

Spacious room, comfortable bed, good water pressure in shower. Could use some updating. Bathroom floor seemed a bit sticky if walking on it with bare feet. Really friendly and helpful front desk staff. Free breakfast was nice. Not sure if the hotel is pet friendly (assuming so) but there was a dog in the room next door one night that barked occassionally. Fortunately, it did not bark continuosly. Easy to get to and near some restaurants, gas station.

We were supposed to have 2 queen beds and they gave us a room with one queen bed and a very small pull-out loveseat that was incredibly uncomfortable. The hotel had weird smells and looked like it needed updating. Very disappointed.

Horrible experience

Horrible experience

Shower seat could have been cleaner.

I called Priceline 20 minutes after booking to inform them there was no bar and cancel reservation and made a new reservation at the Westin Hotel that had a bar. Priceline and hotel refuse to issue me the refund and I¿m going to start disputing w/ bank!

Exceptional management and care for guests. From front desk to housekeeping staff, all are considerate and accommodating. Immaculately clean room, well stocked kitchen, courtyard area even offers a gas grill for guests to use. Nice breakfast buffet; and three Starbucks less than a mile from the hotel! Highly recommend.

Exceptional management and care for guests. From front desk to housekeeping staff, all are considerate and accommodating. Immaculately clean room, well stocked kitchen, courtyard area even offers a gas grill for guests to use. Nice breakfast buffet; and three Starbucks less than a mile from the hotel! Highly recommend.

Very satisfied with our stay. Very pleased with the level of comfort and cleanliness of the room, and the whole hotel overall. The staff was very friendly and helpful, the room was very spacious and well maintained. We stayed for only one night but the suite was very accommodating for long term stays, as well. Nice kitchenette area that even had a small stove and oven and everything you would need if you wanted to cook meals. The bed was really comfortable too. Absolutely loved that check out was at 12pm as well! Our AC was broken and wouldnt turn off but we didnt bother the staff with it since we were only staying one night. They had extra blankets so it wasnt too bad. other than that, everything was perfect! Highly recommend!

Very satisfied with our stay. Very pleased with the level of comfort and cleanliness of the room, and the whole hotel overall. The staff was very friendly and helpful, the room was very spacious and well maintained. We stayed for only one night but the suite was very accommodating for long term stays, as well. Nice kitchenette area that even had a small stove and oven and everything you would need if you wanted to cook meals. The bed was really comfortable too. Absolutely loved that check out was at 12pm as well! Our AC was broken and wouldnt turn off but we didnt bother the staff with it since we were only staying one night. They had extra blankets so it wasnt too bad. other than that, everything was perfect! Highly recommend!

Great stay, very hospitable staff and cozy

Great stay, very hospitable staff and cozy

Very clean and comfortable, thank you!

Very clean and comfortable, thank you!

The bed was so comfortable! The staff was one of the best I’ve ever seen…extremely courteous and helpful! We’ll most definitely be back!

The bed was so comfortable! The staff was one of the best I’ve ever seen…extremely courteous and helpful! We’ll most definitely be back!

Someone at Hyatt should remind its employees what the term “hospitality” means and what is expected by customers. Try staffing the front desk so that when a guest walks into the lobby, there is staff available. Answer the phones. When a guest greets the staff member (should be vice versa to start with), acknowledge the guest and at least try to fake that you care about them as a valued customer. Make breakfast food that at least somewhat looks like the marketing photos you post throughout the hotel and try to make it edible (it’s really bad). How about this — pretend you are a legit hotel and run the place the way hotels usually run the business and make your frequent stay Hyatt members feel good about the experience. Start by firing the GM who runs this shi&hole so that staff can understand their role and what the basics of hospitality is all about. A total fail other than a nice location in the area. F.

Someone at Hyatt should remind its employees what the term “hospitality” means and what is expected by customers. Try staffing the front desk so that when a guest walks into the lobby, there is staff available. Answer the phones. When a guest greets the staff member (should be vice versa to start with), acknowledge the guest and at least try to fake that you care about them as a valued customer. Make breakfast food that at least somewhat looks like the marketing photos you post throughout the hotel and try to make it edible (it’s really bad). How about this — pretend you are a legit hotel and run the place the way hotels usually run the business and make your frequent stay Hyatt members feel good about the experience. Start by firing the GM who runs this shi&hole so that staff can understand their role and what the basics of hospitality is all about. A total fail other than a nice location in the area. F.

Great job 👍

Great job 👍

Everything smelled like marijuana and it was a bit overpriced for the somewhat dirty, and outdated rooms.

Everything smelled like marijuana and it was a bit overpriced for the somewhat dirty, and outdated rooms.

The property is very old…carpets were in bad condition and windows did not seal out all the noise from the street. The place smell and it was not up to standards.

The property is very old…carpets were in bad condition and windows did not seal out all the noise from the street. The place smell and it was not up to standards.

It aas a great stay

It aas a great stay

Awesome stay. Very comfortable clean rooms beautiful people work here it's awesome

Awesome stay. Very comfortable clean rooms beautiful people work here it's awesome

clean and safe

clean and safe

This was a pleasant experience. Clean and great location!

This was a pleasant experience. Clean and great location!

Amazing place

Amazing place

The quietness that I was looking for, and the security of the entrance into the buildings.

The quietness that I was looking for, and the security of the entrance into the buildings.

Staff was very friendly and accommodating

Staff was very friendly and accommodating

good location for my visit to North Point Church... Andy Stanley is one of the best

good location for my visit to North Point Church... Andy Stanley is one of the best

The property was set up as mini apartments..it came with full kitchen and was convenient

The property was set up as mini apartments..it came with full kitchen and was convenient

Close to amphitheater

Close to amphitheater

Staff Nisha was awesome very inventive, and the room is very spacious and clean for the amount of space the price was everything!

Staff Nisha was awesome very inventive, and the room is very spacious and clean for the amount of space the price was everything!

Super clean and the front staff were stellar

Super clean and the front staff were stellar

Booked the Towneplace Suites because it was a mile from the concert we were going to. When we showed up to the hotel we were informed that they

Booked the Towneplace Suites because it was a mile from the concert we were going to. When we showed up to the hotel we were informed that they

Scratchy place. Someone was in our room and smoked while we were out. We had to move out, as it was a safety concern. Also the room was not very clean.

Scratchy place. Someone was in our room and smoked while we were out. We had to move out, as it was a safety concern. Also the room was not very clean.

They had a pool. The upkeep of the property is poor. Beoken lights d

They had a pool. The upkeep of the property is poor. Beoken lights d

Love that place

Love that place

Clean close to shopping, staff was friendly and helpful

Clean close to shopping, staff was friendly and helpful

Staff was always available and helpful. Room was clean and spacious; furniture comfortable. Kitchen lacked pans and toaster was broken, but staff took care of immediately. Breakfast was good considering COVID restrictions. Only complaint is that amenities need help. Fire pit was not working, which was so disappointing, and they did not have kitchen items you were supposed to be able to borrow. We stayed almost 2 weeks waiting for our house to be ready, and it began to feel like home.

Staff was always available and helpful. Room was clean and spacious; furniture comfortable. Kitchen lacked pans and toaster was broken, but staff took care of immediately. Breakfast was good considering COVID restrictions. Only complaint is that amenities need help. Fire pit was not working, which was so disappointing, and they did not have kitchen items you were supposed to be able to borrow. We stayed almost 2 weeks waiting for our house to be ready, and it began to feel like home.

There was trash from the previous people left in our trash can.... there wasn’t daily cleaning (probably due to covid) but the staff was great and helpful :)

There was trash from the previous people left in our trash can.... there wasn’t daily cleaning (probably due to covid) but the staff was great and helpful :)

I stayed there for 10 days so thats got to you something. Only downfall was lack of breakfast food in the morning, but thats covid’s fault. Does have onsite guest laundry room. I will stay here agin when the chance arrives.

I stayed there for 10 days so thats got to you something. Only downfall was lack of breakfast food in the morning, but thats covid’s fault. Does have onsite guest laundry room. I will stay here agin when the chance arrives.

Property was clean and kitchen was fully equipped

Property was clean and kitchen was fully equipped

This was a very affordable place to stay for a couple of weeks between houses. Overall, the room was clean and the housekeeping staff was superb with meeting our needs and requests. There was a VERY moldy shower curtain in the bathroom when we arrived but we were given a new one upon request. However, the new one was too short to reach all the way into the tub. We stretched it to make it work, but was still barely at the top of the tub. Nice area to have our dog with us - good area to walk her and relatively clean though some guests did not scoop their dog's poop as they should even though the hotel provided bags and a waste bin for poop. Totally on the guests, the hotel provided what was needed. Grab and Go breakfast selections were good.

This was a very affordable place to stay for a couple of weeks between houses. Overall, the room was clean and the housekeeping staff was superb with meeting our needs and requests. There was a VERY moldy shower curtain in the bathroom when we arrived but we were given a new one upon request. However, the new one was too short to reach all the way into the tub. We stretched it to make it work, but was still barely at the top of the tub. Nice area to have our dog with us - good area to walk her and relatively clean though some guests did not scoop their dog's poop as they should even though the hotel provided bags and a waste bin for poop. Totally on the guests, the hotel provided what was needed. Grab and Go breakfast selections were good.

The Staff were very professional and very helpful with our needs

The Staff were very professional and very helpful with our needs

Clean, people were nice, check in and out was easy

Clean, people were nice, check in and out was easy

Everything was amazing as usual! Only complaint is that the mattress was uncomfortable and gave me a back ache!

Everything was amazing as usual! Only complaint is that the mattress was uncomfortable and gave me a back ache!

Not clean!! This was a terrible experience, the first room the door didnt even lock. We got switched over to another room to the 3rd floor in another building even after i told the attendant in the front desk i was traveli g w my father that has trouble walking. The second room was a hot mess! I had to clean everything when i got there which was at around 1am. The halls are dirty, the rooms are dirty, low maintenance. This building and room needs a complete remodel! I would never stay here again!

Not clean!! This was a terrible experience, the first room the door didnt even lock. We got switched over to another room to the 3rd floor in another building even after i told the attendant in the front desk i was traveli g w my father that has trouble walking. The second room was a hot mess! I had to clean everything when i got there which was at around 1am. The halls are dirty, the rooms are dirty, low maintenance. This building and room needs a complete remodel! I would never stay here again!

great location safe and quiet, friendly staff treating you with respect

great location safe and quiet, friendly staff treating you with respect

The property was great. The bed was comfy. No complaints

Nice overall. Just didn’t have (or could not find) any luggage carts.

Staff was very polite and accommodating at this location.

THE STAFF IS AWESOME... Quite area.. good restaurants

The hotel itself is great for families with 2 bedroom suite and kitchenette. Our room was not well stocked (missing coffee, paper coffee cups, dishwasher soap, etc.). only 1 fork, very few dishes. Hotel staff was pleasant. Very limited breakfast and breakfast was not well stocked. there was also a used grungy looking dish sponge and food items that were left by previous occupants. Otherwise beds were comfortable and room appeared clean.

Our stay was for 10 days. I asked many times to have my room cleaned and no body showed until the last 2 days. Not very good at housekeeping. The excuse they gave was because I was in the room. We were gone most of the day.

Room was dirty. Still had spills on the counter and bathroom from previous stay. Front desk assured me that room had been cleaned. If I could have left immediately and stayed elsewhere would have certainly done it. Spent over 20 minutes checking in because front desk unable to work the key encoder. Went to the room and immediately booked a stay at a better hotel. Would recommend management perform a top down review of this entire property.

The staff was very friendly, catered to all requests and ensured the room was cleaning and items such as towels, soap, shampoo and sheets were replenished.

I will definitely stay there again! Rodney at the front desk went over and beyond helping me! Thanks so much!

Great would definitely stay again and recommend to friends and family

After arriving to check in I had to wait almost an hour because the manager left the property. The trainee did not know how to do checkins. When I tried to checkin the card reader was down so I had to pay cash for 5 nights and I couldn’t get an receipt. But I was told that I would get a receipt after I checked out. The room was nice until the last night and I saw roaches. Absolutely not happy about that. When I tried to check out the system was apparently down again and I was told that a receipt would be emailed to me but I still have not received it. This was the worst experience I’ve ever had at this hotel.

It was excellent

Our actual stay was decent, especially for the price. There were a few little details, like a plate with a piece of leftover pizza being left in the pool area for over 2 days, that made us wonder how closely the staff was paying attention to cleaning, but overall we found the hotel comfortable and convenient. We would consider staying there in the future, except for what happened afterwards: we had made our reservation through Expedia, who charged our credit card at the time we made the reservation, and when we checked out of the hotel we received a bill listing balance due as $0. However, three weeks later, while reviewing my credit card statement,I discovered that the hotel had charged our card an additional $300 the day AFTER we checked out. We’ve never received an additional invoice. When I called the hotel to inquire, the person I spoke with told me they would have to research the charge and call me back. That was 10 days ago. Five days ago I contacted Marriott’s customer care department and was assigned a case #, but have not heard a word since. All I want is either a reasonable explanation of the additional charges, or a reversal, but apparently since they already have my money they are not in a big hurry to respond. So all I can do is guarantee that neither TownePlace Suites or Marriott will get anymore of my money, by staying elsewhere on future trips.

The staff is amazing, they are relaxed and make sure that anything you need is taken care of!

The room was a great size, very clean. The towels were huge, soft and powerful. The shower head was amazing! Beds and pillows are extremely comfy. The staff was helpful, professional and fun to joke with. We will definitely stay here on our next visit to Georgia.

Despite not having the two bedroom suite I had reserved ready when we arrived. They quickly got me two studio suites. I think it actually was more room and also gave us two bathrooms for 5 people . The rooms were clean and we'll kept. I will definitely be staying the next time we visit!!

Nice hotel in a quiet and safe location. Very comfortable bed.

Nice location clean and comfortable would stay again

The room was clean, spacious, kitchen well equipped with the amount of days stayed. The pool could have been cleaner. The breakfast was shy of what was promoted. Under current worldwide pandemic conditions understandable. Overall I would stay here again.

They didn’t have the two bedroom suite available but they accommodated the situation be fore hand customer service was off the charts thank you

We really enjoyed our stay. The suite was nice and clean and the beds were comfortable. We’ll definitely stay again.

Friendly staff at the information desk. Especially the manager is very friendly.