Hyatt Place Atlanta/Alpharetta/North Point Mall

We had to wait an hour to get into our rooms. We got there at 430. They also allowed the landscapers to begin work at 730 in the am. It would have been nice to sleep in.

We are unable to check into the room until two hours past check in time. The room we were given did not have a working bathroom light and we were given a new room.

The stay was good. Breakfast didn't include non-pork options. The room was nice, it was a poor design of our bathroom. The bathroom was too small and it was hard getting in and out of the shower.

Initial impressions the room was nice. Bed was comfy and room was clean, tv was good quality. Couch was a sectional pull out, However, bathrooms: tiny and very tight with how the door opened you had to almost step in the shower to open the door. They had empty built in body wash and shampoo. And there were an army of ants in my room….. breakfast was terrible and didn’t match the quality of Hyatt places I’ve been at.

Staff was tight-nit and very helpful and just nice.

Very service oriented staff !!! We will definitely stay here again !!

Nothing Horrible staff and customer service

The staff is top notch. The room needed a window shade and a new air conditioning unit. It worked but made so much noise doing so.

Walls and floors are thin. Beds are not comfortable.

Little things…the window shade was wrinkled, damaged and it was hard to close or open. The bathroom door needed replacing it looked as if a dog had chewed the veneer off one corner and they just painted over it. Before bed the TV guide channel was not accessible but it was working by morning. I like more light in a room, like a bathroom when I am shaving. The ambient backlighted mirror did not illuminate as I would have liked. I will say the towels were extraordinary!!! Thick and big enough for a tall person like me.

Great experience! Henry was very helpful.

I loved that the room had no carpet, and it was very clean. The room was also very spacious. The location was excellent. I wasn't a big fan of the breakfast. While there was a good variety of options compared to some places, I'm Brazilian, so it was quite different from what I'm accustomed to. That said, it may be more appealing to people from other cultural backgrounds.

The plus side, the choices for breakfast were good. The oatmeal was very good. The staff was very friendly and apologetic but the weren't able to fix the phone and didn't ensure the room got cleaned the 1st day. The pillows were very comfortable and I would have purchased one but they weren't for sales

Bad

There was no blackout curtain so there was too much light from the street at night

Very clean hotel. Quiet. Good breakfast. Server was kind enough to go around to the late diners to see if anyone wanted anything else before she cleaned up. No problems accommodating our dog. We were very pleased to discover a free shuttle to our concert at the AmerisBank venue.

Great staff and customer service. Hotel and room was clean. Will definitely will rebook again.

The hotel will not allow you to use the HDMI ports on the TV, the TV channels were very choppy, the TV would randomly just change to the guide channel. The pool towels are always empty, and then they billed my card that I used for incidentals for the room, even though I had paid with a separate card on Expedia. The air conditioning in tye rooms are very out of date and the elevator sounds like a sinking ship. The internet is slow. The staff are very nice and the breakfast staff are exceptional. I will not be staying at that hotel or any Hyatt place for that matter. Holliday inn isn't fancy by any means but is leaps and bounds better than hyatt place.

We checked in on the wrong day (my fault). Paid an additional $100 because of the mistake, They gave us a handicap room. As my wife entered the bathroom she nearly fell as the floor was bubbled at the entrance. My wife noticed there was not a hair dryer. We called the front desk and one was delivered. The shower did not have a stop around the edges and water covered the floor. This is why the wood was bubbled at the entry. Water running from the shower and into the room. This is so dangerous. What if my wife had plugged in the hair dryer? The sink in the bedroom was backed up. This was our worst stay of the year and we travel weekly. Bad......

Only thing I would have liked to see was some smart tvs.

The beds were super comfortable and we were surprised to find that they offered a free shuttle to and from the Amphitheatre! I am always disappointed when there is no waffle maker LOL!

Water clogging both in sink and in bath tub and also not so.good breakfast, we have been staying for last few years but this time breakfast was not great and water clogging issues persisted for both nights

Very good

Superb

The hotel charged me for the room again on check-out even though I paid for the room upon booking through Expedia. Check your receipts and bank accounts!! It's been over a week and still fighting with the hotel to get my money back. No response from the hotel at all and apparently the manager there tells their staff they're not taking calls. Stay away if you can!!

We have stayed here several times. Its close to so many restaurants and things to do. The staff is always helpful and nice. The rooms are spacious and clean.

Exceptional

Very friendly staff, clean rooms and good breakfast. No microwaves in rooms and no EV chargers.

Very friendly staff, clean rooms and good breakfast. No microwaves in rooms and no EV chargers.

The blankets on both beds are full of mold. I have pictures but I can not post them here. Waiting to speak with managwe now

Stayed May

Upon arrival & check-in the staff was friendly and prompt with getting us registered and card keys ready. However, when we got to the room and opened the door we were surprised by other guests personal items laying on the bed. We returned to the front desk and were immediately given a new room. This room did not have a pull out couch as requested at booking. The room was spacious and clean. The window blind was down upon entry to the room and would not raise up. We will stay at a Hyatt again and possibly even this location. Things happen and we understand this. Just a few things that need ironed out.

Superb

Breakfast was delicious with a wide selection. Beds were comfortable. Everyone was very nice.

Very clean well located hotel. Check in was slow but did not take away from our stay. There was a concert near by and everyone checked in at once. Shuttle to venue was superb!

I booked our reservations to a third-party booking site. Our check-in time was scheduled for three. We showed up at three and was told that due to a sellout the night before and them being shorthanded that the rooms will not be ready till 4 o’clock. We left went to the mall and came back at 4 o’clock. Apparently everybody else was told the same thing so there was probably 20 people in line to check in they had one person working in the front desk two people standing there and not doing anything. I honestly believe they were just trying to buy more time to get the rooms cleaned by not checking more people in. We did not get checked into our room till almost 5 o’clock. Our room was not clean. Our AC was broke walked back down to tell them that the AC was broke and was told that we would just have to wait. They were busy and yes they were busy and maybe on any other day the hotel would probably been Great but they shouldn’t sell out all the rooms if they don’t have the adequate staff to clean them and have them ready for check ins the next day. I had my room booked almost 4 months in advanced. I can understand that things happen sometimes, but I never received an email stating that our check-in time had changed. Furthermore the staff was completely overwhelmed and didn’t know how to handle the situation and they were very rude.

Bathroom layout was bad. Hard to get in and close the foor

The shuttle to the amphitheater The entire stay was a nightmare. We didn’t even stay. We had to leave at midnight and drive two hours home because the toilet in our room was broken and they didn’t have anyone to fix it despite us asking at 4:30 pm! And they had double booked and didn’t have enough rooms.

Exceptional

The shuttle to the amphitheater The entire stay was a nightmare. We didn’t even stay. We had to leave at midnight and drive two hours home because the toilet in our room was broken and they didn’t have anyone to fix it despite us asking at 4:30 pm! And they had double booked and didn’t have enough rooms.

I chose this hotel because it’s close to a concert venue. When I arrived the lobby was overflowing with people trying to check in. There was one desk clerk trying to handle it all and another one in training. They picked a terrible time to do that. I know he was doing his best but he said “it’s always like this on concert days”. The couple in front of me were given room keys and immediately came back to the lobby because there were still guests occupying the room. I was given room keys and the housekeeper literally had just started cleaning. Also, they had just removed the pools cover- it wasn’t open yet and it’s Memorial Day weekend. Come on Hyatt Place, do better.

The Staff Was Absolutely Amazing !!!

Recommend stay....food all around!! Hotel was clean, rooms where very nice. And staff took IMMEDIATE attention to me when I came in.

Check in was at 4pm. We arrived at 5 pm checked in and went up to our room. Our room was not cleaned. The blanket was on the couch, no sheets on the bed. No trash liners, no towels etc. We had already taken all our things up to the room. We were on our way to a concert, we went to the front desk and told them. They said it would be done, to go to the concert. We came back at midnight and our room was not done. We were exhausted and just wanted to get cleaned up and go to bed. They made us get all our things bring it all downstairs. They changed us to a handicap room, we had to drag all our things back up to a new room. The room was not really set up well for us and we were exhausted to be going through all that. They didn't offer to comp us, to make up for the awful experience.

Parking was a positive it was free. The facility was old,smelly, sticky. The front desk girl kept giving us different times we could checkin. At one point she said 2 then 3 and finally a nice man said it's technically four even thought the website says three. That same confused girl also kept deactivating my room key. We're checking out and wanted to make sure we got everything out of the room and when we went upstairs to check the room key didn't work. She claimed she thought we were done and that's why she did it. If I personally didn't come up to you and check out then she shouldn't have done that. Also a big issue was we were provided a crib/pack and play for our child, which was filthy, moldy, smelled of too much cologne. And on top of that it was broken and wouldn't stay open. The elevator was dirty and the buttons didn't work. This facility was recently renovated but it's very while how low/degraded it was in so little time.

It was clean and staff was friendly

Exceptional

Very good

Hotel was nice for the most part but when we got there that was worst of it all. We got sent to a room and it was already occupied which then got the gentleman upset and the hotel had to call the cops to get him to settle down. Then we got sent to another room which again was occupied. Finally about an hour later around 130am we finally got a room. We then went to go to breakfast the next morning and the breakfast staff was so rude, barely had a selection of good food, it was horrible. We ended up just leaving. It was one of the worst experiences we had!!

Good

At 5:30 in the morning on both days the reception person was very loud in conversation with the cooks preparing breakfast. My hotel room was opposite the kitchen and was awakened much earlier than I needed Coffee in the dining area at 6:40 am was cold on both days and I had to ask the cooks to make fresh coffee Receptionist said he made the coffee at 5 am and clearly it did not stay hot

Poor

Location Shuttle to concert venue Floor wasn’t clean of dust bunnies No outdoor seating on premises

It was close to our location. The cake that was given to is delicious. Nothing

It was close to our location. The cake that was given to is delicious. Nothing

Great location

Great location

Location Shuttle to concert venue Floor wasn’t clean of dust bunnies No outdoor seating on premises

Breakfast was okay, but parking was Freda d felt safe.

Is was not clean not organize, toilet did not flush sheets were dirty

Very clean

Very clean

It was great. Staff was super friendly. Room was spacious. Shuttle was provided for the concert we attended. Good stay with lots near by.

Absolutely Nothing !!!!!!!!! Worse experience ever I was given bloody stain sheets and I was scam out of $3,118 from my account for 6 nights and it was suppose to be 670 and now I’m getting the run around to get my money back they give free breakfast and the donuts had mold on them

Superb

I stayed for one night in business and I was impressed with the hotel. It was nice and clean and felt very comfortable. I will stay here again!

When we arrived at 4 pm we were told there were no rooms ready and we would have to put our name and phone number on a waiting list and they would call when it’s ready. At 6:30 we went back to the hotel after not receiving a phone call and then we were able to get our room. The paper with the names on it was still laying on the desk with only a few names checked off. The poor lady at the front desk was trying but it was too much for her to handle. We were told that they were severely short staffed on people to clean the rooms. The other thing that happened is the system to program the room keys was not working so they had to go let everyone in there rooms. The people that were on staff were trying but it was too much for them to handle. Not sure if this is a normal occurrence here but until they get the staffing fixed you may want to look at other hotels.

Bad

Location Not prepared for big events

Location Not prepared for big events

Passable

At check in no rooms were available. Waiting list to get prepaid room.

They have speakers in the ceilings in the hallways. The music is so loud that it kept us from sleeping. I asked the guy at the front desk at 3am if he could turn it down. He stated he didn’t know how to do that.

When we originally showed up at 5:00 pm the lobby was packed with other people. They looked miserable and like they had been there a while. We kept hearing people asking others “did they even give you a refund” we knew immediately something’s going on. We didn’t have time to wait to check in so we left and went to dinner and our concert. We tried calling to check in before we lost the reservation, that I had already been charged for. We kept getting the run around. Fast forward to close to 11:30 , we show up to check in and there are still issues. The man at the front desk was very short and wouldn’t give any reasons as to why we had no room to stay in. And tells us that we can just walk to Aloft “just out here” pointing outside. And hands me a paper with some of my info. And the paper stated Hyatt would take care of the room charge to a certain amount , since they had already charged my card at the Hyatt. But he left the amount blank. So instead of being charged for just the one room charge, I now have two room charges on my card. And honestly I think both rooms should have been compensated. At the end of the night, we had a place to lay our heads, but it was not a great experience at all.

Staff is extremely rude, and will not do anything out of their way to help you. The room wasn’t ready until 1 1/2 hours after check in. The front desk was in no hurry to make sure we got the room we reserved. They tried to put us in a double queen instead of a king and told us we could wait if we didn’t want that. No apology, no urgency to get anything done. Just 20 customers in the lobby watching them do nothing. Punk staff with bad attitudes. Do not recommend.

Not in a good condtion. Poor management. Many things are not working in this facility

I was told I was being charged $50 for incidental fees. When I looked at my statement, I was charged an extra $47.46. I called the hotel to find out what the extra was for and they have no clue and I still have yet to receive a call back and I still did not receive my $50 refund.

The room was clean and comfortable. The staff that checked me in was very nice. I was told I was being charged $50 for incidental fees. When I looked at my statement, I was charged an extra $47.46. I called the hotel to find out what the extra was for and they have no clue and I still have yet to receive a call back and I still did not receive my $50 refund.

Very good

The staff was wonderful! The location was perfect. Mattress was stained, bathroom was very small, breakfast was not that good. Under the sofa bed was dirty.

Very poor

Mattress was stained, bathroom was very small, breakfast was not that good. Under the sofa bed was dirty.

The lady, Ms. Tara was very helpful in trying to accommodate for our stay. Our first room was not ready or set up properly for stay, there was miscommunication about paying a deposit for hotel damage when at my previous stays here, I wasn't required to pay a deposit fee, I had to request new sheets 3 different times because there were stains on them that cant come out.

Exceptional

The lady, Ms. Tara was very helpful in trying to accommodate for our stay. Our first room was not ready or set up properly for stay, there was miscommunication about paying a deposit for hotel damage when at my previous stays here, I wasn't required to pay a deposit fee, I had to request new sheets 3 different times because there were stains on them that cant come out.

Enjoyed our anniversary stay

Exceptional

Great breakfast

not enough light in the bathroom where toilet is

Very clean and comfortable

The location was ideal, the price was right and the breakfast was decent. The a/c in our room didn't work, the elevator was sketchy and had to be ridden up from our floor before it could be taken down to the 1st floor to leave (the down button didn't work), and there were linens from several other rooms lining the hallway the entire time we were there.

The a/c in our room didn't work, the elevator was sketchy and had to be ridden up from our floor before it could be taken down to the 1st floor to leave (the down button didn't work), and there were linens from several other rooms lining the hallway the entire time we were there.

Very clean and comfortable

Well for one I didn’t have a phone in my room and also my room had a leak and my refrigerator didn’t work and I did tell them but they didn’t replace it

Hyatt is a name brand hotel, but this location has an issue with customer service. I called and filed a complaint about personal items went missing in our room while we went out to spend time in Atlanta. Hotel supposed give me a call back after the reviewing the case, but they never called and never solved the issue. This was a huge disappointment.

Clean but not exactly what i expected. Had to wait because there weren't enough people on duty at 3:20pm. My room was ready, which was nice but the elevator was so hot and cramped. The site was nice and not too over done for the area.

Check in was 4pm. We arrived at 415pm. Room not ready. Checked again at 5pm. Room not ready. Checked again at 6pm. Room not ready. Finally got Checked in at 615pm. Staff very nonchalant about all of it. AC in Room didn't cool Room to anything lower than 72 degrees. Very muggy in the room.

Absolutely Nothing !!!!!!!!! Worse experience ever I was given bloody stain sheets and I was scam out of $3,118 from my account for 6 nights and it was suppose to be 670 and now I’m getting the run around to get my money back they give free breakfast and the donuts had mold on them

The property and hotel is the best one in the Alpharetta area. I have stayed at hotels all over Alpharetta and this one has been the best. The manager and staff are kind, helpful and accommodating. This will be my preferred choice of stay going forward

Amazing Stay!!!Love it ? Everything was perfect ?

Amazing Stay!!!Love it Everything was perfect

THIS IS THE WORST EXEPRIENCE THIS TIME... I HAVE BEEN THERE BEFORE BUT THIS TIME THEY MADE ME WAIT FOR MORE THAN 2HRS TO ASSIGN A ROOM AFTER MY HECTIC AIR TRAVEL... THE ROOM WAS SHITTY WITH AN OLD BROKEN A/C AND NO MICROWAVE... OVERALL VERY VERY BAD EXPERIENCE EVERYTHING!!!

The breakfast was a little underwhelming.

Good

The bathroom lock was broken.

Clean, receptionist staffs very welcoming and professional. Breakfast was ok but kitchen staffs very rude and unprofessional. Guests can heard them talking abouts paying guest of overeating

I stayed here before, and I was always pleased with my room. Not so much, this time around. This is a great location; you have access to shopping and dining, and it's all within walking distance. The staff is always friendly. It's a quiet area. Jason's Deli is a great restaurant to grab a quick bite to eat if you missed the complimentary breakfast. My partner and I wanted to check out the new restaurant Cooper's Hawk, but the wait without a reservation was 40 minutes, so we ended up somewhere else. If you do stay here, make sure to check out Cooper's Hawk! Although we got a high floor as requested at booking, I did not get the view of the main road; instead, I had the view of the Barnes & Noble parking lot. There was no phone, no towels. I was assured at check-in that my room had a walk-in shower, which was important to me; instead, it had a tub. Later, we discovered that the shower head leaked. I did get the towels and an apology from the young lady at the front desk, which I appreciated. She also assured me that not having a phone in the room was unusual. It was late, and it appeared she was the only staff on shift at the time, so there wasn't much she could have done about this matter.

Rooms were excellent, and very clean

Clean room, breakfast was good, definitely recommended.

Near shopping and restaurants. Breakfast was very good and having coffee and tea available around the clock is a nice touch!

We like the stay alot and love coming back. Just that the tv's arent smart tv's and is difficult to connect sometimes

Wasn’t aware of breakfast changing time on weekends.

I don’t like to hold my $50 . When I check out . And when I book online I never see that

I don’t think the room can sleep 6 adults; the sofa bed is really only big enough for one average sized person. Bathroom was tiny and not enough trash cans in the room. But breakfast was good, and the staff were all friendly.

Breakfast was good Staff was ok

Rooms were great, beds were so comfortable and the breakfast was delish!

How I had to sit and wait in the lobby for over an hour because you did not send a virtual payment card to them because I already paid you, but you did not pay them and I’m still waiting for some kind of reimbursement or credit because I should not have had to go through that because you didn’t pay them

Breakfast is okay. Parking is good.

Great Stay!

The property was clean and very humble guests and staff! Very comfy and the bed was great! Quiet location and very conveniently close to all shopping and food. everything was great.

It was clean, staff was friendly and the bed was so comfortable! Nothing! Everything was fine!

The breakfast was good ? There was an cable issue

No hot water in the shower

Very loud guest Staff does not want even to listen to us They even nocked on our door at 3 am

When I checked in, my room was very hot, and the air conditioning was not up to par. The glasses in the room were dirty. I was unable to sleep well all my second night because there was so much noise coming from some type of sports tournament. It was horrible. After checking out, I went outside to have a smoke break and to arrange for my ride, after paying for a less than satisfactory stay, 2 hotel workers approached me and said that the general manager, said I had 10 minutes to leave the property. I was godsmacked, because I did not think that I would be mistreated in that way after just paying almost $300 for my stay. I wanted to know why I was being treated this way, and the front desk clerk said that they had a problem with homelessness, which is not true because, I'm from that area, and there is rarely any visible homelessness. But, I was a quiet, paying guest who was simply waiting on her ride and was targeted and dehumanized by these Hotel staff members. I believe that my race did play a part of it. People of the same race can be biased toward each other. It was so humiliating, and so unexpected to be mistreated like this The quality of the rooms, breakfast, and customer service were all way below average. I hope that if these people continue in the hospitality industry, they will learn to understand what that word means. I hope that they will also understand how to treat others with dignity

Please add microwaves to the rooms.

Rooms are really big and spacious. There are no drawers to store the clothes which was inconvenient, only a small closet. Breakfast was amazing with many options, it’s actually cooked in a kitchen not just microwaved garbage. Staff is very courteous and any issue was solved promptly. Overall we were very happy and will definitely be back.

We were so upset and angry that we skipped breakfast so we cannot review any of that. Our sink also had a leak that we had to deal with. Unfortunately, their lack of removal of these unruly guests make this my first and last visit which is a shame because the hotel itself looked pretty clean and in a convenient area.

Hotel was clean. Breakfast was good

Didn’t refresh my room or bring fresh towels during the entire visit.

My stay at the Hyatt Regency was great! I didn’t have to wait for a room. The room was very clean. The breakfast was quite good with a good selection of food items

Friendly staff, good eats close by.

Things were fine. Fred was really great checking us in and giving us the information. We needed one night to stay, however, we stayed when there was a traveling basketball team in town. They weren't rowdy, just noisy in the hallway and up late. Again, not rowdy, just big voices. You could hear everything through the walls, even the bell on the elevator. I'm sure if it was a different night, and further away from the elevator, it would've been a bit higher. Staff was very friendly.

We booked two rooms for one nights stay. Upon check in we were told that one of the rooms didn’t have a working air conditioner. The staff went above and beyond to accommodate our request for a fan, but they could not find one. It was less than pleasant in that room. The guy at check in said he would leave a note for the manager that we did request a helpful discount since the air conditioner was out of service. After saying the negative, I will tell you the included breakfast was delicious and the staff was amazing!! We would definitely stay there again, if needed.

Great location, comfortable beds, great manager and customer service. The only complaint I had was about the employee who worked the breakfast bar area, but the manager said that she will correct that issue.

One if the best hotel values ive been in

Staff was great the area was very convenient the room was perfect and clea!

A very pleasant check in experience. Decent room. No streaming.

Friendly staffs greeted us when I checked in. Breakfast was ready for healthy diet in the morning.

Always a great stay!

Pleasant

Very nice and clean place to stay,, free parking,, has many stores around to walk,, very nice staff,, good breakfast and service.. thank you for everything..

Yes, it is pet friendly however, be aware it’s 100 bucks even if you only stay one night.

Clean room, clean environment

Room was great- breakfast lacked a bit in variety and taste:

Greeted kindly with smiles by Fred then Lena were much appreciated after a lengthy day of travel. Overall stay was excellent!

Great staff, clean rooms, great location

Pretty good Stay

Pretty good Stay

Convenient location. Quiet. Large, comfy room.

Place was clean, well kept. I was very comfortable here.

Place was clean, well kept. I was very comfortable here.

Helpful staff, went above and beyond

Helpful staff, went above and beyond

Breakfasts were minimal and disgusting. Not sure what they were using for eggs but didn’t even taste like eggs. Poorly supplied dining supplies. Would replace glassware, flatware etc 2 or 3 pieces at a time. Had to eat cereal and oatmeal from a paper coffee cup. No toaster to toast bread. It was like they were discouraging food consumption. After 2 mornings, I didn’t even bother with breakfast there. Shower was very barely luke warm until the last morning. Very frustrating experience. I really expected more from Hyatt.

Breakfasts were minimal and disgusting. Not sure what they were using for eggs but didn’t even taste like eggs. Poorly supplied dining supplies. Would replace glassware, flatware etc 2 or 3 pieces at a time. Had to eat cereal and oatmeal from a paper coffee cup. No toaster to toast bread. It was like they were discouraging food consumption. After 2 mornings, I didn’t even bother with breakfast there. Shower was very barely luke warm until the last morning. Very frustrating experience. I really expected more from Hyatt.

Clean room and location

Clean room and location

Room wa

Room wa

Yes

Yes

Our lack of stars came from the front desk person was obviously geeked out on something. Friendly, but would randomly break out in a dance midway through the check-in process. We would have to wait for her to stop flailing about and she would apologize how she's a "90's Baby" and these songs get her to go to the next step in getting checked in. It was comical (and a little awkward) but took WAYYY longer than it should have as we were interrupted by her impromptu dancing every other minute. The other issue was breakfast. There was none. We made it down to breakfast at 9:00am (Breakfast was served until 10:00am on weekends) and there was nothing left. Plates/Bowls were empty and it didn't appear they were restocking. The Free Parking was nice, the location is great. Overall stay was Meh.

Our lack of stars came from the front desk person was obviously geeked out on something. Friendly, but would randomly break out in a dance midway through the check-in process. We would have to wait for her to stop flailing about and she would apologize how she's a "90's Baby" and these songs get her to go to the next step in getting checked in. It was comical (and a little awkward) but took WAYYY longer than it should have as we were interrupted by her impromptu dancing every other minute. The other issue was breakfast. There was none. We made it down to breakfast at 9:00am (Breakfast was served until 10:00am on weekends) and there was nothing left. Plates/Bowls were empty and it didn't appear they were restocking. The Free Parking was nice, the location is great. Overall stay was Meh.

The hotel is nice. They had some breakfast issues that I over heard the front desk complaining about. One thing I was very disappointed about was the noise. In the middle of the night and early in the morning hours we were awaken by loud noise coming from the other guest. The walls are VERY THIN. Every day it was the same.

The hotel is nice. They had some breakfast issues that I over heard the front desk complaining about. One thing I was very disappointed about was the noise. In the middle of the night and early in the morning hours we were awaken by loud noise coming from the other guest. The walls are VERY THIN. Every day it was the same.

Hotel was clean and friendly.

Hotel was clean and friendly.

The breakfast did not have as many options like the others. There were no waffles or pancakes.

The breakfast did not have as many options like the others. There were no waffles or pancakes.

Room was good. People nice. Breakfast was a mess. Not sure if they were short staff or what. Location is great lots of restraints and shopping. Will stay again

Room was good. People nice. Breakfast was a mess. Not sure if they were short staff or what. Location is great lots of restraints and shopping. Will stay again

The room was clean. Shower gel, shampoo and conditioner were provided. Plenty of towels provided. No body cream. Front desk gave complimentary water bottles when asked. Mattress and pillows were comfortable.

The room was clean. Shower gel, shampoo and conditioner were provided. Plenty of towels provided. No body cream. Front desk gave complimentary water bottles when asked. Mattress and pillows were comfortable.

The room was clean, but had a few small brown stains on the comforters

The room was clean, but had a few small brown stains on the comforters

The room was extremely clean, a bit on the Spartan side. The best part of our stay was the front desk clerk who was working in the afternoon. I wish I could remember her name but I do remember she was from Arkansas

The room was extremely clean, a bit on the Spartan side. The best part of our stay was the front desk clerk who was working in the afternoon. I wish I could remember her name but I do remember she was from Arkansas

They don’t clean rooms every day. And they didn’t even do it when you requested them. It is not mentioned in their rules and restrictions too when you book. I am not going to stay agin or recommend any one. We had group of 4 room for 6 night. Is a big booking for any hotel

They don’t clean rooms every day. And they didn’t even do it when you requested them. It is not mentioned in their rules and restrictions too when you book. I am not going to stay agin or recommend any one. We had group of 4 room for 6 night. Is a big booking for any hotel

They don’t clean rooms every day. And they didn’t even do it when you requested them. It is not mentioned in their rules and restrictions too when you book. I am not going to stay agin or recommend any one.

They don’t clean rooms every day. And they didn’t even do it when you requested them. It is not mentioned in their rules and restrictions too when you book. I am not going to stay agin or recommend any one.

comfortable and friendly staff

comfortable and friendly staff

Staff gave good service the room were semi clean ,I found hair ,and after wiping down everything was not as clean but not as bad I did notice two housekeeper in a room meaning room should be cleaner ,the floor I don't think has been swept hair I know wasn't mine and lady bugs the room on the even side of the building need cracks to be resealed I know things not perfect but those small things will make a difference and the stay is not bad at all the staff was nice and fix any complaints I addressed.

Staff gave good service the room were semi clean ,I found hair ,and after wiping down everything was not as clean but not as bad I did notice two housekeeper in a room meaning room should be cleaner ,the floor I don't think has been swept hair I know wasn't mine and lady bugs the room on the even side of the building need cracks to be resealed I know things not perfect but those small things will make a difference and the stay is not bad at all the staff was nice and fix any complaints I addressed.

The room was comfortable. The staff was nice.

The room was comfortable. The staff was nice.

Something is attracting ladybugs into the hotel. Several were in room

Something is attracting ladybugs into the hotel. Several were in room

Great location , nice hotel

Great location , nice hotel

Clean, Great attitudes/service, Great overall!

Clean, Great attitudes/service, Great overall!

Clean and quiet.

Clean and quiet.

I informed the front desk and was told the general manager would contact me the next day. No one ever did. This was especially disappointing given the severity of the situation. I paid for all five nights, received no refund, and was forced to pay a premium to move to another hotel on short notice. I am still experiencing breathing issues and have since learned there are other complaints about this hotel. I strongly recommend choosing another hotel, especially if traveling with children or anyone with asthma or similar respiratory conditions. I am giving the general manager 48 hours to contact me with reasonable compensation. If not, I will report this issue to the appropriate authorities and consider legal action.

I informed the front desk and was told the general manager would contact me the next day. No one ever did. This was especially disappointing given the severity of the situation. I paid for all five nights, received no refund, and was forced to pay a premium to move to another hotel on short notice. I am still experiencing breathing issues and have since learned there are other complaints about this hotel. I strongly recommend choosing another hotel, especially if traveling with children or anyone with asthma or similar respiratory conditions. I am giving the general manager 48 hours to contact me with reasonable compensation. If not, I will report this issue to the appropriate authorities and consider legal action.

Problem was reported back to the management who took note and promised to call back (which I am still waiting on)

Problem was reported back to the management who took note and promised to call back (which I am still waiting on)

The caucasian lady that checked us in Thursday late afternoon was so cheerful. Everytime we left and came back in she ALWAYS spoke. Hotel was clean and neat. As far as the other staff, they didn’t really speak. But other than that, my family and I enjoyed our stay.

The caucasian lady that checked us in Thursday late afternoon was so cheerful. Everytime we left and came back in she ALWAYS spoke. Hotel was clean and neat. As far as the other staff, they didn’t really speak. But other than that, my family and I enjoyed our stay.

I don't know I didn't like what they were serving. The parking felt safe.

I don't know I didn't like what they were serving. The parking felt safe.

Everything was great... friendly staff....clean... reasonably priced.

Everything was great... friendly staff....clean... reasonably priced.

The room itself was humongous only downfall. I see is the bathroom was very small. You had to maneuver yourselfover toilet shut the door

The room itself was humongous only downfall. I see is the bathroom was very small. You had to maneuver yourselfover toilet shut the door

To start when I first arrived there was no one at the front desk had to wait and see if anyone was going to come to check me in. Next after getting checked in the elevator had issues that made me uncomfortable using the elevator but I was on the 4th floor so had no choice. Next there was blonde hair on the face towels that I attempted to use to shower which made me very uncomfortable with the cleanliness of the property. To know the towel was washed and folded and placed in my room but the hair wasn’t noticed is a bit disturbing. Also there is a large gap between the floor and the bottom of the door which made feel unsafe as a woman. I had to stuff some towels under the door to give myself the needed privacy. Also the door had some marks around the lock on the outside of the room like someone had attempted to break into the room for whatever reason. Feather was left on one of the beds as well. Also the celling of the room appeared dirty with mold or something similar.

To start when I first arrived there was no one at the front desk had to wait and see if anyone was going to come to check me in. Next after getting checked in the elevator had issues that made me uncomfortable using the elevator but I was on the 4th floor so had no choice. Next there was blonde hair on the face towels that I attempted to use to shower which made me very uncomfortable with the cleanliness of the property. To know the towel was washed and folded and placed in my room but the hair wasn’t noticed is a bit disturbing. Also there is a large gap between the floor and the bottom of the door which made feel unsafe as a woman. I had to stuff some towels under the door to give myself the needed privacy. Also the door had some marks around the lock on the outside of the room like someone had attempted to break into the room for whatever reason. Feather was left on one of the beds as well. Also the celling of the room appeared dirty with mold or something similar.

Yes!

Yes!

Wonderful stay, room is very comfortable and many dining option and shopping stores within a mile

Wonderful stay, room is very comfortable and many dining option and shopping stores within a mile

The room was spotless and comfortable....The front desk clerk was exceptional.

The room was spotless and comfortable....The front desk clerk was exceptional.

My room was not cleaned when I returned from being out the hotel room needs a lot of updates the staff is extremely nice however I have never stayed in a Hyatt that felt so low quality

My room was not cleaned when I returned from being out the hotel room needs a lot of updates the staff is extremely nice however I have never stayed in a Hyatt that felt so low quality

Cons: shower heads not great

Cons: shower heads not great

clean, although the front desk was completely understaffed and couldn't even make coffee, also purchased a water bottle from the front desk, but it had a hole in it like someone had put a needle through it from what I've seen on videos

clean, although the front desk was completely understaffed and couldn't even make coffee, also purchased a water bottle from the front desk, but it had a hole in it like someone had put a needle through it from what I've seen on videos

Yes

Yes

Great place to stay

Great place to stay

Lobby was unkept and outdated, sort of uninviting to just sit and have a drink. Anyway, the main thing was that the hotel does not offer bottled water in the rooms. I’ve never been to a hotel where you do not get too complementary bottles of water no matter your membership status. Outdated practices here.

Lobby was unkept and outdated, sort of uninviting to just sit and have a drink. Anyway, the main thing was that the hotel does not offer bottled water in the rooms. I’ve never been to a hotel where you do not get too complementary bottles of water no matter your membership status. Outdated practices here.

Room was fine, no great shakes, but it was clean. The lobby area was kind of unkept outdated. But the main thing was that the hotel does not offer bottled waters unless you remember. This is the strangest thing I’ve never been to a hotel where you don’t get two complementary bottles of water. Anyway.

Room was fine, no great shakes, but it was clean. The lobby area was kind of unkept outdated. But the main thing was that the hotel does not offer bottled waters unless you remember. This is the strangest thing I’ve never been to a hotel where you don’t get two complementary bottles of water. Anyway.

The room was spotless, good choice for breakfast and lovely staff. The only down side was there are no blackout blinds and where our room was located looking out to the car park there were 4 spotlights pouring light into the room. We were on the second floor.

The room was spotless, good choice for breakfast and lovely staff. The only down side was there are no blackout blinds and where our room was located looking out to the car park there were 4 spotlights pouring light into the room. We were on the second floor.

We had a little problem our last night there doors were wide open no attendant at desk , I was scare and alerted the police.

We had a little problem our last night there doors were wide open no attendant at desk , I was scare and alerted the police.

The room was large and bed comfortable. However, there was no microwave in the room which was an Inconvenience for me. The breakfast was ok. I appreciate the almond milk option.

The room was large and bed comfortable. However, there was no microwave in the room which was an Inconvenience for me. The breakfast was ok. I appreciate the almond milk option.

Our key card stopped working after breakfast which was really annoying. They need more staff on the front desk at checkout

Our key card stopped working after breakfast which was really annoying. They need more staff on the front desk at checkout

Overall the stay was excellent! The room was nice and very clean. The bed was comfy, the staff were friendly and attentive. The breakfast was subpar, cold, and not great, but it’s a free hotel breakfast, I’ll live. We’d definitely stay here again!

Overall the stay was excellent! The room was nice and very clean. The bed was comfy, the staff were friendly and attentive. The breakfast was subpar, cold, and not great, but it’s a free hotel breakfast, I’ll live. We’d definitely stay here again!

These walls are paper thin! You could hear everything next door and every time the door shut it rattled all of the walls. One staff member was friendly, but one was not. Overall it is an okay stay, but if you want to sleep undisturbed then you should find another hotel.

These walls are paper thin! You could hear everything next door and every time the door shut it rattled all of the walls. One staff member was friendly, but one was not. Overall it is an okay stay, but if you want to sleep undisturbed then you should find another hotel.

Room was super clean and comfortable.

Room was super clean and comfortable.

Nice hotel, Terrible breakfast

ants all over

Nothing

Rooms were clean and spacious. Staff was very helpful and friendly.

The staff was really great and accommodating I especially appreciated the people who drove guests to and from the concert that was extremely helpful and a really welcome surprise because I think most of us didn’t even know that was happening. The rooms were really spacious and for the most part. They were a couple things. I could’ve been cleaner like the plates during breakfast. I understand how many plates that is and how much work that is and potential time restraints. Overall, it was a really great stay.

Everything was great. I have stayed here multiple times and everything has been wonderful from cleanliness to hospitality A+.

Room had some bad odor and the bathroom was leaking.

Parking was easy and well lite, and hotel had plenty of dining options to choose from -

Great location easy to find. Lots of stores and restaurants nearby

Room was clean, other than some sticky gummy on the floor when we walked into our room. There’s lots of dining options very close-by.

A

Overall nice stay

Very happy with my choice to stay here.

Great area for Dining and walkable

Loved the place! Neat, quiet, clean. Wonderful staff!

Good location.

Roaches in the rooms! No hot water! Bodily fluids on the couches! No room service for fresh towels or to make the beds. I had to leave the hotel after 2 hours of being in the room. The roaches was it for me. The manager Kiki would not refund me the nights (remind you, I never stayed any of the nights because of the disgust, I was in the room for 2 hours). I told Kiki the manager how the reviews online are exactly what my experience has been and why wouldn’t they do better to clean things up? Her response was magical, she said…”you read those reviews and still chose to stay here? Then that’s on you”. I couldn’t believe that was her response. I had to end up getting another hotel. Spend a little more per night and stay at the new Hilton Alpharetta which is very clean and customer service is top notch! Disappointed in you Hyatt. Even more disappointed with the management and KIki!

There were some issues during our stay that staff tried to fix but never did. Our door key never worked for abut 24 hours. After we were checked the first night, someone came by about 8:30 and ask who we were saying no one was supposed to be in that room - we gave him our name and he left. We had no cups to go with the coffee in our room. When booked, it said we would have a microwave but we did not. Most of the time no one was at the front desk but would show up if you waited. All in all, nothing that bad but when put together added up to a disorganized hotel stay.

The bed was amazing & the room felt like an apartment. The only complaint I have is that were ants in the room by the fridge. Other than that, the stay was great.

Please replace the flag. The place is perfect .

Problems checking in

Clean room

Front desk Ali was extremely nice, welcoming and helpful. However the hotel has incorrectly charged me for the daily amenities. Instead of being a hold(authoriize only) they have procssed as a sale, so now i have paid for it 2x. I reached out to the Manager onnthe 2nd dY amd sdvised they charged me incorrectly and tshe aaid itnwould be reversed inna few days. At the end of my stay i mentioned to her its still not reversed. I got back home and a few days later i called the Manager again (3rd time) and she said it would be reversed. Yeaterday I called her again (4th time) and she said it would be reversed. I have no idea how.lomg is this takingnand i have been back home 2 weeks now. Still no reversal. I will end up advis8mg my credit card company it was an unauthorized charge. Overall service was good except the double charge for each night and i was there 6 days.

Breakfast are the a was

Rooms were not cleaned every day.

The property was overall ok but there were some cleanliness issues

Excellent service

The bathroom was very small. It was remodeled recently but should have had a little more thought into the bathrooms.

Hotel staff was very nice from check in to check out. Room was very disappointing. Room wasn’t totally clean, the setup of the room was terrible. There were no dressers or drawers to unpack and there was no luggage stand to even put our suitcases on. The toilet was crooked and you could barely get in the bathroom. Shower was not very clean either. The cups for in room coffee weren’t clean either. The second bed was against the air conditioner and you could walk around the bed. The elevator was sketchy, the doors started to open before it stopped at least once and the elevator started to move before the door was shut. The air conditioner didn’t even keep the room cool it was very stuffy. The beds weren’t comfortable either.

Staff was extremely helpful and friendly, that had free shuttle to concert which was a great surprise. Bed smelled like urine. That was only issue

I would stay again

When we brought it up to the clerk, she moved us into a different room. She was very accommodating and made sure we had everything that we need. However, the cleanliness of this room was also subpar. It’s obviously been cleaned, but there is mold and mildew on the shower, the fridge has sticky stuff inside of the bottom of it, and the sink was dirty. It had food in it still.

bed was comfortable, breakfast was decent

Nice hotel but the floors are seeping water and need repairing so don’t walk around barefoot - room 319

So great!

Always has been my fav place to stay in Alpharetta Ga

The AC in room had a horrible running sound to it and it ran all night. The mattress wasn’t as comfortable this stay as well

The place was very nice and convenient. There were problems with the check in, due to being very understaffed. We, like many others, had arrived for a concert, hoping to check in before heading over to the venue. The hotel informed us that the room would be ready in over an hour. We arrived at 5pm. We were hoping to have a few drinks and enjoy some time before show, but had to sit in lobby of hotel waiting. We ended up not checking in til after show. I do believe it may have been a one time deal and the room was clean and nice once we actually did get in it.

The breakfast served and the staff stood out. Super friendly staff!!

Staff seemed clueless and lost. Amazing that a business is ran that way

Refrigerator didn't work, AC wasn't cooling and no lighting in bathroom, shower had no pressure. King room that I made a reservation for was not available.

From the moment we checked in we felt welcome. Every time I had a question they also made me feel welcome. The room was big and spacious. I will definitely be changing my rewards from Hilton to The Hyatt

Our stay at Hyatt Place was a complete miss from the very beginning. We waited 3 hours for a room (after check in time) to still not receive a room before we needed to leave for an event. Myself, husband, and 3 children had to get dressed in the hotel lobby and the lobby bathroom (in which was wet and nasty). We finally received a room around 11:45 pm. Upon entering room (with exhausted kids), we found that the pullout sofa had not been cleaned. Crumbs and a filthy sheet was still on the sofa bed. It was gross! When asking for a new set of bedding, we had to get from the front desk. At this point it is after midnight. Unpack the “bedding package” only to find that it was one blanket and that is it. Not even any sheets. So the suite that we had booked and paid for was not of use for our family of 5. Terrible experience from start to finish. Would not return or book again.

Check in was very easy, room was nice. The only complaint I have is there’s a few places that needed new paint. The staff was ESPECIALLY friendly and helpful, letting us know of a free shuttle to the concert venue we were attending that evening.

Everything was perfect

We were not able to get into our room and ended up having to wait for 2 hours.

Checkin was slow and only given one access key card and when asked she gave the 2nd one telling me why would you need 2 when staying for one night. We were family of 4 with teen aged kids and kids needed their own key.

It was a really nice stay. It was a stopping point for us on the way to Florida. Was just what we needed to rest for the night.

At the time of booking, I got charged extra for a room with the microwave when I arrived I was about to use the microwave when I realized that the microwave was not working. It was 11 PM at night. I had to call the front desk for them to come and fix the microwave and they proceed to do so at that time of the night and they could not fix it so they had to take a microwave from a different room and bring it to my home that was my first red flag. Secondly The first night I requested for housekeeping the staff proceeded to tell me no problem that I will receive the housekeeping the following day I go out I come back my room is still a mess. Angry I proceed to call the front desk where the staff member apologize for the inconvenience and assure me that he will make sure that I get housekeeping the next day the next day come, My room is still a mess. I did not get housekeeping for my whole stay. That was my second red flags. The third one was the way the gentleman that serve breakfast talk to me and approached me. He was very rude. His tone sounded disrespectful and unpleasant, but pretty good and quiet place overall.

Clean, safe, nicely renovated and in a great area surrounded by shopping.

Bed and furniture was really comfortable. I missed breakfast so I can’t really rate it. But everything else was perfectly nice.

It was great to stay for a concert

Could not stay because no rooms were ready

Shuttle was great!

It was nice and clean just had a hard time getting clean towels but other than that everything was good

The bed sleeps wonderfully.

Exceptionally friendly staff, clean spacious rooms, free shuttle to/from Ameris ampitheater, great breakfast buffet, convenient location. Will be back!

After making a reservation months in advance we ended up waiting over an hour for our room. We arrived around 4:30 The front desk said they were trying to get rooms cleaned. There were many people waiting in the lobby for their rooms. Some people were not able to get their rooms before leaving for a local event.

We enjoyed our stay, hotel very clean. We were there for a concert and the shuttle service was excellent. Our shuttle driver was accommodating , kind, and engaging. We will stay again in the future.

Not the best stay, this was the 1st time my family & I went to GA & I chose the hotel because it provided free parking & based on the pics it looked decent. The ladies at the front desk were very nice & pleasant. After a couple of hrs of being in our room, we noticed roaches! We informed staff about this & they were able to accommodate us with another room but it was smaller than the room we had prior, not to mention the room wasn’t even cleaned before assigning it to is just for the night. So we had to move to another room, so it was basically alot of moving around & this was only the 1st night! It was so many things that I can complain about but I’d be writing a book if that was the case. The good things were that the hotel was close to soooo many stores & restaurants, free parking, breakfast in the morning that included eggs, cereal, coffee, tea, fruit, bagels,etc. I definitely would not book again, the AC units also got me sick.

Everything was great and was convenient located

Although he was late, he gave our room card without apology and without even looking at our faces.

Staff wasn’t very friendly at reception. When we would arrive back from our day, room service cleaning would not add more coffee packs or take dirty coffee cups. I had to wash myself. They wouldn’t refill tissue. Only 2 towels. Phone wasn’t working didn’t have a wire to connect to anything. If I needed to call the front desk had to use my phone. Giant roach outside elevator.

Staff is friendly, remodeled facility looks great!!

Perfect

Our room was unsatisfactory. The shower was filthy, black mold in the shower grout, the AC was not working all the time. There was scotch tape covering the smoke detector in the room. The elevators were garbage and a possible safety hazard. I stay at many Hyatt Place hotels and this is by far the worst one I've ever stayed at. The hotel owner should be ashamed of this place and put a little bit of his many profits into hiring better people and maintenance. Never staying at this hotel again.

The room I reserved was not available. Lights in the bathroom flash on and off, and when illuminated are dull and flicker. Staff were unapologetic.

Nice stay

The receptionist when we checked-in was not following good etiquette when interacting with us. A paper was inside his mouth while dealing with us.

Very nice! Staff was friendly.

Property was really clean and nice. Staff was excellent and kind. Breakfast was good and free

Everything was clean but some things in the room were turn offs for me. The shower curtain was moldy/mildew on the plastic protector. The bathroom light worked when it felt like it. The phone didn’t work at all to call the front desk.

Elevator wasn't working properly, creaky, loud, could hear everything going on outside room, pool not clean. Didn't supply sheet for pull out couch and refused to bring it up to room. We had to go down to front desk for it at 1030 pm with kids. Unfriendly staff. Won't be staying again.

They ran out of rooms and put us directly across from the kitchen. Had nothing but loud noises from 5:00 a.m. on

Went to check in and found the room I had reserved months in advance was no longer available. I was offered a room with a queen bed. Once we got to the room we found our bed sagged in the middle making for an uncomfortable overnight stay.

On a positive note, the staff were very helpful and responsive to our needs. They did their best to assist us, and we were satisfied with their service. However, in terms of cleanliness, the hotel unfortunately fell short.

The staff here was wonderful- all went above and beyond. We came here after leaving another hotel- this is clean, no funny smells, large rooms and very safe.

Our room did not have a microwave. Also, the property did not have a washer or dryer which was such an inconvenience as we were there for

Constantly had to wait for towels..we would be told they would be brought to our room, and that did not happen. Employees were friendly. Breakfast was good. Fresh fruit and hot scrambled eggs were a plus.

My room was cancelled when I came to check in at midnight. I was told they over booked. I am still waiting for my refund. Not cool at all!

Our day was smooth it was great and the room was nice

I called ahead of time to let staff know that I would be arriving late (around 8:00 p.m.). When my family and I checked in and went to our rooms, we found that we did not receive the rooms we booked. We booked 2 rooms with a king bed and a sofa bed for 8 people (4 people per room). Instead, we were given 2 rooms with a standard bed. When we went downstairs to request the room we booked and paid for, we were told that there were no other available rooms. This was infuriating as we would have to put 4 people in one standard bed which would be extremely uncomfortable and against hotel policy as that type of room only allows 2 people at most. When we asked why we were not informed or provided with any sort of compensation (reducing the amount we would pay as the rooms we booked were more expensive than the ones we got that way we might be able to book another room or two to fit us all) we were told that the only options were to keep the room or cancel and get a full refund as the hotel was fully booked. As we were a party of 8 we opted to get a refund and find lodging elsewhere. We were also told that we could contact the manager to give a complaint as she was the one who made the room change, but the number lead back to the front desk, further infuriating us as we were unable to even voice our complaints to the person responsible.

Worst experience! We have stayed in Hyatt Place before at a different location nearby but when it wasn’t available, did not hesitate to book this location. First thing was that inside definitely not like the picture. The rooms were not ready so we had to wait until 430pm to check in. Once we checked in, one of the room toilet started to leak all over the floor at the base of it. They came up and tried to fix it for the next 2 hours but ended up still leaking so they put my parents in a different room. When we came back from dinner, we saw few small roaches crawling on the wall and the smoke detector. At t

The staff was friendly although they did not follow through with messaging when our room was ready. While the hotel and room was renovated the bed was uncomfortable and the room did not cool.

It was very noisey with little kids, mold in the shower, we also had an ant issue. The hall ways were very smoky from individuals smoking.

Place was in excellent location. Dont know why is rating isnt higher.

Exceptional customer service.

Breakfast was not that good. Fight broke out at 3:30AM and it took the hotel till 6:00AM to come it down. I basically did not steep till morning.

The so called free wifi never worked for my entire stay. No one could explain and refused a refund. Would definitely NOT return.

Clean and friendly staff with delicious breakfast!

Avoid this hotel at all costs , this was the most disturbing stay I’ve ever had , checkin was smooth . Get in the room and it looked half clean the floor was dirty , then as we get settled in there were ants walking around , then the toilet starts leaking , I call the front desk to inform them that there are ants and a leaking toilet on Saturday , I get no response until I finally freak out on Tuesday morning , I had been at northside hospital as my mother was in there for surgery , we traveled from Philadelphia for her surgery , I’ve been out in Atlanta several times , this was not my usual hotel as to they were booked , I tell the front desk about no one responding to me , from check in , finally they say ok I’ll move your room , thinking this would help , I packed our belongs up and moved , I walk in look around and bam there’s ants again , I’m all about pets but this room smelled like a cat sprayed , I bring my mother back from the hospital and then run to the local pharmacy to grab her medication and people walk in the room with a key , not acceptable at all , my mother was sleeping then security comes in to question my mother as to how she got in this room , no one is on the same page here , I rush back to the hotel for them to tell me don’t worry about it … I’m a business own and this whole experience has been the worse I’ve ever have , I checked out and left early wasn’t even asked if there was something that could be done . I’m beyond appalled

Just had to get cleanness done again

The room was spacious. We enjoyed having a microwave and refrigerator since we had food to heat up after our concert. The shuttle driver that took us to Ameris amphitheater was friendly. On both ways to the concert and pick up we didn’t wait but a minute or two so that was great. I would stay here again if I was going to Ameris amphitheater this is the closest Hyatt Place to the venue. One thing that they could improve on is the speed of the elevators going down seem to take a while.

Check in workers were great, breakfast was wonderful , clean, the shuttle to the concert was awesome! Absolutely great stay!!

When we checked in there were lots of people in the lobby. No rooms were available for check-in at 4:30 p.m. so everyone was gathered in the lobby. When we came back to check in after a show around 11:30 p.m., they had given away our room. We booked a double Queen and pull out sofa for a party of five people but they put us in a room with one queen bed. They initially didn't seem to have any answer for us and provided no alternative. After some time they stated someone had canceled their reservations so there was another room available for us. It was a very difficult experience overall. The rooms were actually very nice though

Amazing establishment, except for the screaming loud obnoxious party next to us on the fifth floor every single night keeping my kids awake every single night. Like they live in town and only got the hotel room for a gathering, almost ended in violence.

It was a nice room , me & my husband enjoyed it. Staff was very nice

The young lady that works the front desk at night is always super awesome and friendly. I always make sure I have a beer at the bar and chat with her when I stay there.

Alpharetta is so beautiful and the Hyatt Place was by far one of my favorites!! The Dave Matthew’s Band concert was amazing

Free ample parking. An awesome free breakfast. Pool for the family. Really comfortable beds!!! Location is not far outside of Atlanta but it is conveniently near lots of shopping so if we needed any essentials we could get them easily. Plenty of food options available. Shout out to Keke at the front desk for being so friendly!

We booked and received confirmation from your company but when we arrived for our stay, we were told by hotel staff that our reservation was canceled. It was midnight, our 4 children had been up since 6am walking around the city and were exhausted. When I spoke with an agent I was told to just go and book somewhere else and that I would receive a refund. Feels like if you were unable to fulfill your reservation, it would be YOU that should be frantically calling around to every hotel in a 20 mile radius to make this right. I don’t care how nice and courteous you train your employees to be if they still tell you that they are “sorry” and “hope you find a place” Then! Agent tells me there’s another hotel available and asks if they could book it — no surprise here, I had my husband call and they confirmed they had no availability. Of course they didn’t. By this point it is 1am and we have a 3 hour drive to our destination and 4 children sleeping on lobby chairs. If you can’t guarantee the same day booking, don’t offer it! If there is a time issue, don’t offer to book and then confirm with me multiple times AND charge my card. Useless waste of time and put our family in danger because we stopped for over an hour instead of continuing to drive.

Great stay! We had to wait a bit for our room to be cleaned but the front desk staff were very kind and accommodating! Our room was neat as a pin! We will definitely stay here again when traveling to the area!

The stay was great

Great hotel. Staff needs more welcoming training.

Room was not cleaned properly. Dogs / pet hairs everywhere. I was there with my son. It was not a good experience with Hyatt this time. We never sit anywhere after our bed in our room.

The main issue was that we arrived at 3:00 for our check in and we, along with many others, weren’t able to check in because our rooms weren’t ready. We waited until 4:30 until our first room was ready and then 5:00 for our second room. It was annoying bc we had a concert to attend and wanted some rest time after traveling but didn’t get the time in our room for that. The staff was very very nice though. Room was really nice and clean.