Hilton Garden Inn Atlanta North/Alpharetta

Would come back.

The room was a bit dated but everything was clean and in working condition. The desk staff was super helpful.

This place is no hilton. It's more like a super8. Not clean, not well equipt, not well maintained. It's bad. Staff is rude and put out by doing their jobs. It's horrible. Stay elsewhere, anywhere else.

The staff at the property were polite & greeted us every time we arrived to the property. Breakfast was not the best I’ve eaten at a Hilton hotel. There were many selections available for full breakfast, Most items were overcooked. The room & linen was clean, the carpets throughout the property were badly stained. Hallway carpet on the 6th floor was lifted and very dirty.

The only trouble is the 518 room we had smells like old mildew like the floors need a good disinfecting. Not so cozy when it’s stinky.

Gentleman that helped me checking in at night (he was tall, had an hat and suit on) was a great staff.

Easy to locate. Very close to my VA appointment. The physical property was great. No complaints.

Hotel is not kept up as well as a normal Hilton hotel. Ceilings were damaged in our rooms and the hallways, the carpet in the hallways was bunched up and tearing up.

Great my second time coming

Great experience except we couldn’t get anyone to answer when we hit button at front door

Easy check-in, delightful staff, safe area, easy parking, lovely room, no complaints.

I didn't ear breakfast The toilet stop up

Great place to stay and close to everything

The room and bathroom were both cleaned, however the tub needs to be switched out. The drainage was hole had rust on it.

It was clean enough. Definitely needs some renovations to the actual foundation and paint and not just furniture. The staff was so so except the bar and breakfast staff, they were a delight. Would I stay here again? If I needed to, would I recommend this to anyone? Nah. The breakfast situation was a whole ordeal. I paid an extra $2 to receive free breakfast for my entire room but only 2 of is were added. They wanted $13 for breakfast or $9 for continental. That's just too much. Just add it to the fees for a set price. Imo

Immediately walked out of the first room I had been assigned it smelled absolutely horrible like rot or something. The second room I got was decently clean and didn’t smell like the first. The property overall had a mildew smell and the hallway carpets were filthy. The pictures make it look very modern but in reality everything was very dated.

The front desk was wonderful and there was any unpleasant to complain about.

Very good

Not a good experience overall. I stayed there for three nights. After the second night, I requested housekeeping for my room early in the morning, but the room still had not been serviced when I returned in the evening. I called the front desk to ask what happened, and they said they would arrange a new room for me, but I never received any follow-up afterward.

Everything was clean and no smells or anything bad. My only complaint (minor) was that the rooms were a little old. Not a big deal, really, but they're noticeably dated and in need of a refresh.

Nice work

Exceptional

the corridor was smell

Relatively old property

No complimentary service was provided

In town for a soccer tournament. Decent place to stay. Doesn’t appear to have been updated in many years. No conditioner and not enough towels for the number of guests. I responded to the customer service text asking if we needed anything, but there was no reply. Also can’t say I’ve ever stayed in a hotel with full beds! If we’re in town for this tournament again, we’ll look elsewhere.

I enjoyed it . I was looking for a decent quiet place . Furthermore I love antiques. Thanks for the hospitality, it’s hard to find in some parts of.

I never do reviews, but I’m doing one on this place to help folks out. Look elsewhere!! Place hasn’t been maintained or updated since new. Stains and paint chips all over the walls. Drawers so old they kept opening by themselves. Bed like sleeping on granite. It’s now a 2 star hotel pretending to be more.

The place is dingy. Nothing is filthy but nothing is clean. It's a hotel room you don't want to be in. It's not an inviting place. The staff is nice but I won't stay here again.

Good

I called room service for extra face cloths and towels she never came to give them to me. The elevator was broken not running at all. We had to take the stairs due to the elevator not working at all.

Clean. Friendly staff.

They need to pull out the hallway carpet to the rooms It was ripped and bumpy Breakfast was good

It will do for a one night stay the elevator was not working. The fourth floor button was stuck. Had to take the stairs on the third floor or either the fifth floor. The breakfast is not included in the price so please check it. It’s $20 a plate. Other than that it was good for the price in the area.

Very good

Beds and rooms great! Breakfast awesome! Variety of food and buffet style. Late check out yessss. We ate and went back to sleep. Love the 12pm check out time. Elevators super slow

Beds and rooms great! Breakfast awesome! Variety of food and buffet style. Late check out yessss. We ate and went back to sleep. Love the 12pm check out time. Elevators super slow

Loraine was absolutely the best.

Fine hotel to spend the night. A little dated accommodation. Quiet location and easy access to everything in the area.

Yes it was good a bit expensive for what it was but good.

I asked her about the bottled water she said its for honors members. I said I was. She got an attitude and advised bc I did 3rd party I wasnt privileged to get. I advised ive done 3rd party before an was able to get it . I get it, even though I never heard that before but she didnt have to be rude and blow me off. I felt like I was an inconvenience to her when I first walked up. If you pull camera she wasn't even busy

Great place!

Could not wait for breakfast

Front desk staff was very helpful. My room overlooking the wooded courtyard was very quiet and relaxing. Thank you for having a heated swimming pool and offering delicious coffee and citrus water all the time. The only suggestion I have is to bring in a professional carpet company to fix the carpet in the hallway on the 4th floor. It obviously was installed by someone who really did not know what they were doing and is definitely a tripping hazard.

It’s in need of major TLC, elevator 1 is broken - according to staff. Being on floor 4, waited a while to get our families luggage up (4X). Wouldn’t recommend. Spend extra and go elsewhere

I loved that the restaurant was open when we got there late, as we had not eaten dinner. We were able to order and had a delicious meal prepared. The service was very good and everyone seemed happy to help. The hall area on our floor outside the elevator was dirty. Only one of the two elevators worked during our stay, so wait times seemed long.

I loved that the restaurant was open when we got there late, as we had not eaten dinner. We were able to order and had a delicious meal prepared. The service was very good and everyone seemed happy to help. The hall area on our floor outside the elevator was dirty. Only one of the two elevators worked during our stay, so wait times seemed long.

Brice has been most helpful and a great person for the front desk. She is kind, helpful and remembers me from visit to visit

The issues started on the very first day. After checking in around 6 PM, the hotel mistakenly assigned our room to another guest later that same night—while we were still occupying it. This was extremely concerning from both a safety and management standpoint. Throughout the entire stay, there was also no housekeeping service provided at all, which is not what I expect from a hotel of this standard. The most serious issue occurred on the evening of April 26. When we returned to the hotel, our room key no longer worked. With my young, tired kids waiting outside and all our belongings locked inside, we were left stranded. When I went to the front desk, I was told that I had already checked out and they could not let me in. Despite repeatedly explaining that my booking was until April 27, the front desk staff refused to listen. One staff member even mentioned calling the police instead of trying to resolve the situation. When I asked to speak with a manager, I was told there was no manager available to speak with at all. Only after I showed my booking confirmation email did they finally verify their mistake, contact someone internally, and restore access to the room. There was no apology or acknowledgment of the inconvenience caused. This experience was extremely stressful, especially with young children involved, and reflects very poorly on the hotel’s customer service

Pretty crowded and guests were noisy. But the hotel was clean and girl at desk very helpful when we asked to change rooms because of barking dogs next to us. Cleaning staff however had no clean towels for us and never brought them back.

Didnt eat breakfast

Everything

Hotel is really mediocre, not gross but shabby

THIS WAS THEEEEEE BEST STAY IVE EVER HAD AT ANY HOTEL, EVER!!! TAMIKA was absolutely incredible. She’s so sweet, soft spoken voice, compassionate, intelligent and beautiful 💙💙. The room was so clean. I didn’t even have to bring in my own cleaning products to clean behind the staff. The sheets were crisp and white. The pillows were so comfortable. I had some of the best sleep ever here. I love that I had a Keurig machine in my room with a good green mountain coffee lol. I will absolutely stay here again and again and again thank you for being so kind to me at this beautiful hotel.

Poor

The staff was very helpful and made our stay comfortable. The breakfast was good and the kitchen/service staff were excellent. I'll definitely stay there again.

Goo and clean

I was under the impression from the hotel listing that free breakfast came along with the room. That wasn't the case. You have a breakfast option but have to pay extra for it. Didn't like that I was surprised that morning when I took my small kids down to eat.

Online check om didnt work at all , still haven't gotten the invoice of charges that was told would be emailed to me.room was dated. Lights in bathroom were dim

Online check om didnt work at all , still haven't gotten the invoice of charges that was told would be emailed to me.room was dated. Lights in bathroom were dim

Loved everything!

The carpet in the hallways is torn. The sink faucet was loose, the workers were on personal calls instead of helping the customers. The breakfast is overpriced.

Great hotel! Very clean and awesome dog walking area.

Room was clean bed was comfortable staff was fantastic. the property is aging and needs a renovation. Carpets have waves in them elevators are broken, walls are badly repaired and everything in general has a slight feel of disrepair

The breakfast was awesome and perfect for a family of three. The breakfast was filling. The pool was perfect. The room was clean. The staff at the bar and restaurant were welcoming with grate customer service. We loved everything.

The breakfast was awesome and perfect for a family of three. The breakfast was filling. The pool was perfect. The room was clean. The staff at the bar and restaurant were welcoming with grate customer service. We loved everything.

Breakfast was nice. Clean area.

Everything works out well

Good

Kenia at the front desk was honestly the highlight. Super kind and professional. I don’t usually write reviews, but I had to because of her. I had a last-minute flight issue and she helped me extend a few hours past checkout. She didn’t have to do that, but she did and that meant a lot. Room was good, breakfast is decent (depends on your Hilton status), and there’s a bar if you don’t feel like going out. Prices are a bit high, but that’s expected. Overall, solid stay. Would definitely come back.

Great

I didn’t like anything about this hotel, because I never made it there. Although I had resting reservations they canceled them at 2:35pm right before check in and I was on my way. I received an email stating that my reservations were canceled. So I called to address the matter; basically they told me that they canceled it without an validate reason. Nothing, bad management

Every morning had a great selection breakfast buffet. Staff was very polite and attentive. My room was in great shape and incredible water pressure for the shower. Would definitely stay again if I was in the area.

Room was comfortable!

Exceptional

Rooms was clean

Good

Staff were helpful and rooms were clean.

Worse hotel ever! Stayed 2 nights and reported that the sink is clogged the first night. and nothing has been done to repair it or fixed since I checked out. Room key doesn’t work, sucks when your on the 5th floor and have to take the elevator back down when there’s a tour bus full of high school kids in the hallway and elevator. Staff was not friendly at all! I should have read other people reviews!

Always wonderful

Walls super thin heard my neighbor snoring ALL night

Great

Location

Location

Staff very friendly, hotel clean.

A beautiful location, a beautiful room, great staff, and great food,

Beautiful property and service was great.

It’s average

Я не була в барі

Upon check-in I was unapologetically told they did not have the particular room that I reserved. That is completely unacceptable. I had the option of cancelling my reservation or accepting a much less ideal room configuration. I don't understand how I can book a particular room online, pay for it at that time, and then be told that my reservation means nothing.

Upon check-in I was unapologetically told they did not have the particular room that I reserved. That is completely unacceptable. I had the option of cancelling my reservation or accepting a much less ideal room configuration. I don't understand how I can book a particular room online, pay for it at that time, and then be told that my reservation means nothing.

Exceptional

Everything was "decent" at best.

Everything was "decent" at best.

Staff was very unprofessional, was not able to check in until after 315 pm. Very bad experience worst that I have actually had with an Hilton brand

Staff was very unprofessional, was not able to check in until after 315 pm. Very bad experience worst that I have actually had with an Hilton brand

Great staff and super easy check-in. My only issue is that breakfast is not included with your stay.

Great staff and super easy check-in. My only issue is that breakfast is not included with your stay.

Exceptional

Exceptional

Check in was difficult due to system being down. It took 20+ minutes of standing at the check in desk to get my room that the maintenance man had to let me in as a key could not be made. It did take a day for the staff to get this corrected in the system. Before correction, another person was assigned the room with a key and walked in as me and my daughter were in the room. This person ended up giving me the key. Later that day another person knocked on the door claiming it was his room. After these struggles, the rest of the stay was nice.

Check in was difficult due to system being down. It took 20+ minutes of standing at the check in desk to get my room that the maintenance man had to let me in as a key could not be made. It did take a day for the staff to get this corrected in the system. Before correction, another person was assigned the room with a key and walked in as me and my daughter were in the room. This person ended up giving me the key. Later that day another person knocked on the door claiming it was his room. After these struggles, the rest of the stay was nice.

Pool was advertised but had not been working for a while so I was disappointed

Location was excellent. Everyone was courteous and polite. The stay was extremely comfortable. Breakfast was exceptional ? Parking was easily accessible to the lobby and amenities. Check oit was a bit chaotic but to be expected valentines day weekend the hotel was totally booked .

The stay was good

The stay was good

The host for the breakfast area was not very welcoming and hovered over guests while they were selecting their food.

The host for the breakfast area was not very welcoming and hovered over guests while they were selecting their food.

Staff was very friendly, room was clean, however breakfast should be free. Wasn’t anything special. They charge it to your room $13-$14/person. Other than that, pool was good, room was good, didn’t get any grief about my dogs, but I will say they should probably clean the broken tree limbs out of the parking lot. Overall great stay and I will be back.

Staff was very friendly, room was clean, however breakfast should be free. Wasn’t anything special. They charge it to your room $13-$14/person. Other than that, pool was good, room was good, didn’t get any grief about my dogs, but I will say they should probably clean the broken tree limbs out of the parking lot. Overall great stay and I will be back.

Male bartender was great thurs night cook was great The other woman that was cooking I believe was Sunday night or Saturday night was not that good at all there was bugs in my salad dressing there was six shrimps tiny ones for the firecracker shrimp

We could not use the pool as they had maintenance working on it. However, they clearly lied as they said

We could not use the pool as they had maintenance working on it. However, they clearly lied as they said

Room was clean and the bed was very comfortable. Multiple times, there was very strong cigarette smoke in the elevator.

Room was clean and the bed was very comfortable. Multiple times, there was very strong cigarette smoke in the elevator.

The refrigerator in the room would not get cold and the Caucasian lady at the front desk stayed on the phone and would look at me like what do you want when I approached the front desk and the guy running the breakfast area was very rude

The refrigerator in the room would not get cold and the Caucasian lady at the front desk stayed on the phone and would look at me like what do you want when I approached the front desk and the guy running the breakfast area was very rude

Check-in staff wasn’t courteous (she answered her personal phone as we were standing there waiting for her to greet us, and she spoke so low and without eye contact so it was difficult to understand her). Indoor pool was closed (one of the main reasons we booked this particular hotel was the pool). There was a sock left from the previous guest in plain sight (shows the lack of cleaning that was done). TV isn’t a smart tv, so your just left with the digital tv options.

Check-in staff wasn’t courteous (she answered her personal phone as we were standing there waiting for her to greet us, and she spoke so low and without eye contact so it was difficult to understand her). Indoor pool was closed (one of the main reasons we booked this particular hotel was the pool). There was a sock left from the previous guest in plain sight (shows the lack of cleaning that was done). TV isn’t a smart tv, so your just left with the digital tv options.

Hotel was very clean, no issues with the cleanliness of the rooms. Very happy. The staff was very nice and helpful. Quiet and very nice area with amenities close to the hotel.

Hotel was very clean, no issues with the cleanliness of the rooms. Very happy. The staff was very nice and helpful. Quiet and very nice area with amenities close to the hotel.

The room was fine. We booked here for the indoor pool that was advertised on the website. The pool was closed for maintenance the entire time and we werenot notified when we checked in. Tried to cancel and were told by one clerk we would not becharged but hen anoter said we would be charged even if we cancelled.

The room was fine. We booked here for the indoor pool that was advertised on the website. The pool was closed for maintenance the entire time and we werenot notified when we checked in. Tried to cancel and were told by one clerk we would not becharged but hen anoter said we would be charged even if we cancelled.

The room was great could be more updated however the room was comfortable and clean. I would have gave 5 stars however the room service walked in my room twice while sleeping before my check out time. They did knock but when didn't get a response the door was open but they never entered once told someone In here. I feel that compliance should be recovered.

The room was great could be more updated however the room was comfortable and clean. I would have gave 5 stars however the room service walked in my room twice while sleeping before my check out time. They did knock but when didn't get a response the door was open but they never entered once told someone In here. I feel that compliance should be recovered.

The lobby and exterior was lovely. The bathroom in our room was decent but could have been a little better for the cost of the room and being a Hilton. No fan so taking a hot shower steams up the bathroom pretty heavily. Could use some updating.

Room was clean . Bed was super nice . However I was there for a staycation and the indoor poor was not working and the outdoor fireplace was out of order . Disappointing.

Room was clean . Bed was super nice . However I was there for a staycation and the indoor poor was not working and the outdoor fireplace was out of order . Disappointing.

Super location for our plans and very comfortable

very clean rooms and friendly stuff

very clean rooms and friendly stuff

Nice location and wonderful staff! It was cold in the dining room but it was also 17° outside when I was staying there.

Clean, everything you need, close to highway and food Seemed older

Beautiful lobby and spacious cafe areas, helpful staff, on site restaurant

Beautiful lobby and spacious cafe areas, helpful staff, on site restaurant

Quick and easy check in through Hilton app. Clean, quiet room. Perfect for what we needed.

Quick and easy check in through Hilton app. Clean, quiet room. Perfect for what we needed.

So, this property needs an overhaul. Carpet coming loose, wallpaper hanging, no heat in the hallways, only one elevator working- just lots of little things that need attention. The employees were kind and the pool was heated, but I would not stay at this property again when there are many more options closer to dining/things to do.

So, this property needs an overhaul. Carpet coming loose, wallpaper hanging, no heat in the hallways, only one elevator working- just lots of little things that need attention. The employees were kind and the pool was heated, but I would not stay at this property again when there are many more options closer to dining/things to do.

Everything Love everything

The room was very clean and bad was extremely comfortable. Plenty of water to take a shower pressure was very good.

The room was very clean and bad was extremely comfortable. Plenty of water to take a shower pressure was very good.

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My tv wouldn't work right, kept turning on and off.

In the bathroom the was shampoo, body wash, and 2 lotions; the conditioner was missing. Breakfast was disappointing.

It was an overall pleasant stay. The dining room wasn’t really separated from the lobby.

Our awesome host gave us a complimentary breakfast for our anniversary!

The Bartender Larry, provided us with exceptional customer service. The breakfast was exceptional the next morning. The front desk staff the next morning was polite, I didn't have much interaction with them. I had to check-out a day early due to the weather. The night of check-in, the white slender desk representative wasn't that welcoming. There were Lady bugs in the ceiling of our room.

It was a nice hotel but I thought the food prices for $13 a person wasn’t worth it. Service was excellent

Staff were wonderful. No fan in the bathroom, the door wouldn't close without a bit of force.

Staff were wonderful. No fan in the bathroom, the door wouldn't close without a bit of force.

Staff on duty weds evening was exceptional and went above and beyond

Staff on duty weds evening was exceptional and went above and beyond

The hotel wasn't in great condition. Didn't reflect the Hilton name.

The hotel wasn't in great condition. Didn't reflect the Hilton name.

Lady bugs everywhere not 3 but over 20!!!! Front desk wasn't helpful about the area

The staff was a bit moody they were not responding professionally

The staff was a bit moody they were not responding professionally

Nice place

Nice place

Safebarea. Kamlesh at front desk was vety friendly

Safebarea. Kamlesh at front desk was vety friendly

Wow just wow !! Everyone is so sweet. The service is great. This is definitely going to be my go to spot every single time!

Wow just wow !! Everyone is so sweet. The service is great. This is definitely going to be my go to spot every single time!

less freindly

less freindly

Nice staff

Nice staff

Room was clean. Neighbors were loud and I could hear them from my room. Toilet was running. Also, could not close the room darkening curtain fully due to the placement of the ac unit.

Room was clean. Neighbors were loud and I could hear them from my room. Toilet was running. Also, could not close the room darkening curtain fully due to the placement of the ac unit.

We had bugs in our room I mentioned it to the workers and nothing was done for us will not stay here again

We had bugs in our room I mentioned it to the workers and nothing was done for us will not stay here again

The room was nice but the very first night at check in there was a large Stink Bug on the ceiling. When I called the front desk I was told and I quote "I am sorry I don't know what you want me to do". We did eventually take care of it ourselves but that is definitely not how I expected it to be handled or how I ever expected to be treated by a Hilton.

The room was nice but the very first night at check in there was a large Stink Bug on the ceiling. When I called the front desk I was told and I quote "I am sorry I don't know what you want me to do". We did eventually take care of it ourselves but that is definitely not how I expected it to be handled or how I ever expected to be treated by a Hilton.

Breakfast was just average but definitly not worth the 13 extra we had to pay when most breakfast bars are included with stay. Also the fact that they had water in room with notes srating only free for diamond memebers and regular guests would be charged 2.00 per bottle was a little offputing . But rooms where clean and neat and well stockex with towela beds were super comfy.

Breakfast was just average but definitly not worth the 13 extra we had to pay when most breakfast bars are included with stay. Also the fact that they had water in room with notes srating only free for diamond memebers and regular guests would be charged 2.00 per bottle was a little offputing . But rooms where clean and neat and well stockex with towela beds were super comfy.

But honestly if they renovated the place it would be 4 stars. The staff was cool, nothing above and beyond. The breakfast is $13, eehhh it was good the first morning but very basic. Should be included Plenty of parking, not from GA but the location seemed pretty decent. I wouldn’t recommend until they renovate

But honestly if they renovated the place it would be 4 stars. The staff was cool, nothing above and beyond. The breakfast is $13, eehhh it was good the first morning but very basic. Should be included Plenty of parking, not from GA but the location seemed pretty decent. I wouldn’t recommend until they renovate

The breakfast menu was okay but it was a basic hotel breakfast. I don't understand why they would charge anyone for those items

The breakfast menu was okay but it was a basic hotel breakfast. I don't understand why they would charge anyone for those items

The room was clean and comfortable.

The room was clean and comfortable.

Amazing staff! Thank you

Amazing staff! Thank you

The room was ok but wifi was awful. Breakfast was also not great compared to other hotels i have stayed in last 15 years. I don't even want to talk about the GYM that they mention proudly under their description.

The room was ok but wifi was awful. Breakfast was also not great compared to other hotels i have stayed in last 15 years. I don't even want to talk about the GYM that they mention proudly under their description.

Breakfast

Breakfast

unexpected charges i was unaware of till we arrived

unexpected charges i was unaware of till we arrived

Old old carpet, cracked bathtub fixtures. Clean but just super used. Pillows are AWFUL. Plus side: friendly staff.

Old old carpet, cracked bathtub fixtures. Clean but just super used. Pillows are AWFUL. Plus side: friendly staff.

Found some ants and even smaller insects in the bathroom in Room 231

This hotel is quite dated. Carpet in the halls and rooms look like they haven't been updated since the 1980's. Same with the furniture. Staff was ok, and bed was nice. Still, I would likely not stay there again.

Everything was great

The room was old. There was a large water stain on the floor. The door to the bathroom wouldn't shut. The sheets were scratchy and there were hairs on the towels. I was charged a $25 incidental fee not a hold a fee. This didn't seem like a regular Hilton because of the fees, cost for breakfast and poor upkeep.

Had a very nice stay here. Was especially impressed by the breakfast and the home cooked eggs. No complaints!

Stained comforter

WORST EXPERIENCE I HAVE EVER EXPERIENCED IN MY LIFE! I BOOKED WEEKS IN ADVANCE I CALLED OTW TO THE HOTEL TO CONFIRM RESERVATION . THE MAN THAT ANSWERED THE PHONE TOLD ME WE WERE ALL SET MIND YOU ITS KNOCKING ON 10PM ONCE WE ARRIVED OUR ROOM WAS SOLD THE REST WERE DIRTY CUSTOMER SERVICE WAS TERRIBLE AS IF THEY DIDNT KNOW THEIR OWN POLICY AFTER MIDNIGHT WITHOUT ANY HELP I WAS STUCK IN A DIFFERENT CITY NO HOTEL OR TRANSPORTATION. IM TRUMATIZED

I spent a week here while visiting family in the area. Any time we called the front desk they were very responsive, and the pool was very clean and well heated. Towels were kept replenished in the pool area each day.

We were in Alpharetta for 4 days, and this hotel was $25 night cheaper than the Evenly that we usually stay at by Avalon. I figured the $25 difference was because it was further from downtown and Avalon….and the hotel was rated good on Hotels.com plus it is a Hilton brand, so I booked it. How wrong I was!!! This is the oldest dingiest hotel I’ve stayed at in a LONG time…..and I’m not super picky. A nice clean holiday inn express is perfect for me. Everything at this hotel was old, cracked, dilapidated. Lights buzzing like crazy in the hallway. Overflowing trash cans. Elevator looks like it came from a crackhouse downtown Atlanta. The actual elevator is as slow as I’ve ever experienced. We were on the fifth floor and would wait 10 minutes to get down to the lobby. The heat in the lobby didn’t work - it was 50 degrees in the morning. Everything was dated and old. The faucet in the tub so bad that it almost filled up overnight after the room cleaner left the drain plugged. Scratched up, beat up furniture in the room. Oh yeah, they only clean the room every other day. If the dogs in the room next to me, place smell like weed. The breakfast was absolutely disgusting. Everything from the hard boiled eggs to the fruit tasted old and like I’ve been sitting in a tin for a month. I never leave reviews on hotels.com but I wanted to let everyone know how bad this place is.

The hotel seemed very old and in need of renovation. The mattress was horribly uncomfortable and the bathroom was always humid due to a water leak in the bathtub faucet. I definitely will not be staying at this hotel again. I thought it would be a nice hotel to stay at due to it being a "Hilton" but I was very disappointed.

Clean room

Mentioned there will be room service every other day but haven’t done it.

All of the above!

Communication was difficult, some employees didn't speak English very well. The food was good and lots to choose from.

Clean room. Comfortable food. Libardo was a GREAT bartender and the food was good.

Is an old hotel that needs renovation. The room was very clean and quiet. Nice bed. Hallway floor dirty. Not for staying more than one night.”

The furniture feels outdated, and with only one elevator working, getting around the hotel was inconvenient at times. The bathroom could use a serious upgrade — our sink was clogged, though I will say it was fixed quickly once we reported it. There were also noticeable stains on the walls, which affected the overall feel of the room.

The Hiltons need to pay and hire staff to work a very busy hotel. It’s the worst Hilton ever ever stayed at. It was dirty and only 1 elevator worked. It needs a paint job you can just see no one has swept or mopped. PAY PEOPLE A LIVING WAGE!!

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I love my stay at the hilton garden it was very nice and clean. Staff is very nice

Our room needed upgrade. Bathroom was bad. Very small, grab bar on wrong side, door could not be opened if front door or closet door was opened. You could see where the doors hit each other and peeled the paint. The lobby was very nice and the staff very pleasant.

Room was nice, and the staff was good but paying for breakfast was not nice...

Staff was fantastic. Rooms were clean. But the mattresses need to be updated. Not comfy. TVs were old. No access to apps only had cable. Felt like we went back in time.

Room was nice. Hotel food was good.

My room and building was extremely run-down and in need of repair. The carpet in the hallways was worn and ripped. The bedspread was picked and torn. My shower did not drain.

Great place! Clean rooms

Great room great staff great amenities

Great place and excellent staff.

Elevator was horrible. Staff was awesome! Room was ok, clean.

Friendly staff. Clean property. Will always stay here when I'm in town.

Friendly staff

The Hilton Garden Inn seems to hit the “Sweet Spot” where everything is very clean, very nice, very friendly, and very comfortable. Think “cozy fireplace meets comfy pillows.” The bed is luxurious…probably better linens than you’d have at home. Plush pillows. A club chair in the room that is as nice as you’d have in your home. You won’t actually BE at home but this particular Garden Inn is 10x better than any AirBnB we’ve stayed in, at all but the highest price-points.

The carpet in our room smelled

Bathtub shower felt dated. May want to consider updating to Walk-in Showers as it may be a little safer regarding Ingress & Egress. :)

Property was run down. Elena was most concerned about flirting with male guests and comping them breakfasts. Air conditioning didn’t work properly. Not a good representation of a Hilton Garden Inn.

Parking was convenient. Hotel is nice but the room showed some wear and tear.

Staff was great. Really need USB charging outlets in rooms. Loved the pool but the towels should be bigger.

Well kept hotel in a rather safe and quiet area. There were some businesses within walking distance, but we weren't able to explore them.

We found some bug crawling through the curtains and floor.

The hotel was run down. Bug infested. Wallpaper peeling off the walls.

My wife and I have stayed at this hotel upwards of ten times during the past 8 years. Over the past three years the deterioration of the property has become very noticeable. One elevator appears to be permanently shut down and the other elevator is showing significant wear and tear. For example the tile floor is broken in about three places. The doors scrapes as it closes. Last July there was mold throughout the shower and we switched rooms. This time stay the room was okay. The bedspread showed visible signs of wear and tear and need to be replaced. The doors do not fully close and have to be forced to close. They are not square and are showing the signs of swelling due to moisture. The cooling controls are laborious to use and we set the evening temps at 66 degrees and through out the night the temp went up. Makes it tough to sleep. The breakfast was over cooked and the eggs rubbery. This place us used to be the cream of the crop, but it has fallen from the high standards one sees when visiting other Hilton Garden Inns. The place needs to be refreshed. We do not plan to stay at this location until it has been cleaned up.

I was completely shocked that two very large pit bulls were allowed to roam the 2nd floor. I understand we have no rights regarding this situation but all it takes is one attack to bankrupt the hotel.

Everything

Friendly helpful staff, safe quiet area

Parking was well lit and rooms were clean!

Friendly staff. Nice room.

A

Quiet, friendly staff, easy parking

Enjoyed the quietness of the hotel, plenty of parking and the rooms were clean. Staff was very friendly and the breakfast was great.

Absolutely the best front line staff at the desk to welcome guest!!! Megan was welcoming, friendly, knowledgeable and very professional!!

Staff was incredibly friendly. Property is a. It dated but bed was very comfortable & accommodating check in & out times. Will stay here again

Room was clean but smelled musty, turning the AC colder fixed that.

Room was nicely equipped! Property was well maintained.

Amazing

Great place to stay and affordable. Nice area of Georgia.

Some items were dried and looked old like the sausage and grits. Food was good

Comfortable beds in decent room, TVs I wished was smart TVs able to order movies or watch YouTube

Rhw staff was so kind. Had some issues at firat. They took care of them immediately.

The hotel is run down. Doors need to be painted. Rugs are filthy. Toilet overflowed. Elevator is awful.

The receptionist from with Ukrainian background was very friendly and hospitable. However the other receptionists were not as accommodating, especially the night staff and early morning ones. The place was okay, but the furniture was very used.

The best and most comfortable bed I’ve slept in in a hotel in a long time!

Friendly staff! Every single person at the front desk i interacted with were so kind ty!

We enjoyed our stay & especially enjoyed the delicious buffet breakfast. It was superb!

Stay was decent

Very old, dirty moldy rooms I asked to move rooms and they had none available. Will not stay again.

The area surrounding the hotel was beautiful. The room and bed were clean & comfortable. However, we consistently hit our knees and shins on the end of the bedframe, as it appears the mattress didn’t quite fit. Also, the toilet was very low, which for a tall person , is pretty uncomfortable. Also, the carpet in the hallway has rips on a couple, which could be a trip hazzard.

Great stay!

Nice choice offering a cook-to-order omelet breakfast.

Very nice area and close to our event. Very safe,wonderful staff and nice rooms!

Especially great for the money!

Hassled by staff at check in

Apparently the woman who checked me in the night I arrived didn’t really check me in - which caused some chaos the next morning when I was woken up by housekeeping, demanding I call the front desk.

The hotel itself was clean and nice. The lobby was very nice. The price was good for what we paid for.

accussed of smoking in the room & charged a very heavey fee. wouldn't disscuss any proof they had other than they 'smelt smoke'. The only oder i smelt was a funky one coming from under the bed. couldn't open the window & no fan either. im not sattisfied with my experience at this HILTON hotel & will not be choosing this brand in the future.

Staff was friendly and professional

Would stay there again staff was friendly it was clean and good breakfast

Nice property

Older property needs updating, but clean

Very dated hotel. The lobby and hallways were very hot! No smart tv. So had

It’s good

.

Carpet was torn in hallway caught my shoe gazard

Another great stay, as usual. Superior staff, comfort of room and quiet/safe. My only note this time would be the strength and consistency of the wi-fi in the room. I had a very important Zoom online meeting that I conducted from my room, and unfortunately the internet went out twice during this call. I am hoping it won't be detrimental to the business being conducted, but my suggestion is simply to make sure that signal is strong in each room in the hotel. People have important business they may be doing and are counting on it.

Easy booking, easy checkin and clean

I was really looking forward to relaxing in the pool but it was closed for resurfacing. I thought breakfast was included but it was not. I may have assumed when I should not have assumed. The carpeting in the 3rd floor hallway needs to be re-stretched or replaced. Many wrinkles that could be a tripping hazard. The outside appearance and landscaping was wonderful.

Great stay was nice

.

10

U v to pay for breakfast

When I approached the customer service desk the male agent made a sarcastic remark then walked off. There was also a female agent that was there she was the one who checked me in. The hotel itself was very quiet and clean, which will always be my reason for choosing. The hotel is also very much outdated. The furniture in my room had holes and the bedding was worn down. Also the tv didn't work, it kept saying no signal so I just turned it off. Nevertheless I got a good nights sleep. The bed was comfortable and my room was clean and that's exactly what I look for. This hotel has no business being $100 a night, it's not worth that much. The location was good and I felt safe.

its in best location closer to lot of restaurents and shopping area.

Very inviting will stay again

I just feel this place is a little out dated. The carpet was old the bed linen looked old and kind of linty. My room could have been fresher it had a poopy smell. Also all night I can hear whenever someone took a shower the pipes whistled that was annoying. Also some other guests were racing up and down the hall. But I had a short stay. Don't think I will stay here again

Bed was very comfortable, breakfast was $13 daily and I declined . Wish it was continental breakfast so I decided to go to a restaurant across the street which was delicious. Staff is friendly and courteous.

All perfect

My stay was relaxing. The hotel is very clean and not just the lobby the room was spotless and the bed was very comfortable.

Stopped in for one night. This is an older hotel and not many upgrades were made. The room was clean however it’s dated.

Fron desk was really good

Very nice room & comfortable also very good area hopefully I will book again thanks for all services ☺️

It was quiet and the staff was very friendly and helpful. I will definitely stay here again in the future.

We as customers do have choices. But I choose to stay at your hotel because of you evening check in help. They are always smiling and helpful.

The gym doesn‘t have weights, the pool is small and doesn‘t have a spa, breakfast is not included.

The staff was very kind. The check-in was very smooth. The rooms were extremely dated and in poor shape. The sink was backed up too. It was one of the few experiences where I was ready to leave as soon as I could.

Not very luxurious as advertised

The staff is always so polite.

Only problem room was missing foot rest as advertised in picture of room I selected.

The property needed a little maintenace. Wear and tear were everywhere. Stayed for a show at ameris bank amphitheater. Overall ok but will stay somewhere else next time.

The check in process was very simple and quick

My favorite place to stay. They have great customer service. Everyone on the staff is genuinely so nice. Stephen does not play about his guest. He makes sure that you are taking care of and accommodated if there is ever an issue. Also the breakfast is so good.

Exceptionally friendly and attentive staff. Clean rooms and facilities. Not brand new but still in pretty good condition overall.

Nice hotel at a good price. Quiet area. A couple of foreign restaurants nearby.

The staff was excellent. Especially Megan.

Clean. Safe. Great price. Easy check in. Came for a concert and very close to venue.

Staff very professional

Needs update. Feel old. Great property.

Very clean.

Needs updating

My stay was great! I checked in late, was greeted by the staff member at the front desk with a pleasant attitude. The hotel was clean,quiet and in a good area. Will definitely stay here again if in the area.

Easy check in ,was in safe area . Would definitely stay here if I pass through Ga again.

Our stay was well. But the room we were given had a very bad odor, nothing we tried helped.

Very clean and the staff was very friendly. They he coffee in the room and in the lobby is great!

Always awesome stay

Overall the stay was very nice. Would definitely book again.

The Hilton Garden Inn Atlanta North/Alpharetta exceeded every expectation. From the moment of check-in, the experience was flawless—impeccable cleanliness, courteous and attentive staff, and a peaceful atmosphere throughout the property. The location is ideal for business travelers or those hosting a corporate event. Set in a beautifully landscaped area, it offers both tranquility and convenience, with easy access to transportation, shopping, and top-tier dining options like the Firefly Restaurant, which proved to be a standout gem. Whether you’re planning a professional retreat, executive meeting, or just a comfortable stay in a walkable, safe, and scenic part of Alpharetta, this hotel delivers excellence on every front. Pensacola X™ proudly recommends this destination as a premier choice for travelers seeking comfort, service, and sophistication. PENSACOLAX.COM

I loved everything and everyone they really made me feel special the best birthday weekend ever

The hotel is cool. The walls are extremely thin tho. You can hear the people’s whole conversation in the next room.

Nice cozy location. The onlt thing that made my stay not so good was the bathroom. It had a smell life a geriatric ward in a hospital

The staff was very helpful and genuinely kind. The beds were softer and more comfortable than most hotel beds that are hard as a rock.

nice

Liked everything!

Staff at check in were super friendly and helpful

Great stay, exactly as advertised with a friendly staff and my room was actually clean.

I had a good stay

was told there would be a free breakfast but they charge 20$ for it

Front desk very friendly! Just spent the night left early!

I was told this property was recently bought so probably things will improve here - it was fine for what it is - an average hotel that I chose only for its convenience to the office I was visiting. The staff was excellent but some things didn’t work - for instance on my floor there was no down button for the elevator so I had to push up and take the ride before I got to the main floor.

From check in to check out, my stay was absolutely wonderful. I was there just for a little "me" time and it was exactly what I needed. The room was spacious and comfortable. The pool was warm and relaxing. Breakfast was delicious and all the employees were so welcoming and friendly! The one and only thing that would have been nice was if there were usb ports in the room for charging devices.

I enjoyed the pool! The hotel was nice, quiet, and clean.

Hotel manager and staff were all extremely polite and give the warmest welcomes!

Service

Clean. Great staff and great breakfast. This hotel needs to be updated like 5 years ago it has signs of wear in the rooms.

The elevator was making noise and bad shape. And i was able to hear the voices from next room. Toilet plumbing might have an issue too.

Little bit outdated, needs remodeling