Candlewood Suites Alexandria West by IHG

It was a very nice stay. Very clean facility.

A one night stay that was fine, staf was helpful and friendly, location was good.

Bad

Around eateries No pool and secluded

Around eateries No pool and secluded

Good

As Studio is fantastic. It has everything you need. One thing that was not as I expected was that the cleaning was done every 3 days so I needed to keep asking for clean towels every day, I was used to other IHG hotels so maybe in the different studio format password.

Exceptional

Clean, comfortable beds Bathroom and toilet was not as accessible as required. No feeling of being welcomed.

Yes kitchen was stocked. Staff friendly and helpful. Clean room and facility.

Bad

Exceptional

Front desk was helpful, he moved my room because I wasn’t comfortable sleeping by elevator , beds are comfortable It was surprising quite even though it’s next to highway I didn’t hear anything outside

Front desk was helpful, he moved my room because I wasn’t comfortable sleeping by elevator , beds are comfortable It was surprising quite even though it’s next to highway I didn’t hear anything outside

Clean No breakfast but plenty of restaurants close by which I loved cause I didn’t have to go far

Clean No breakfast but plenty of restaurants close by which I loved cause I didn’t have to go far

Kitchen was fully equipped.

Our basic needs were met, clean and safe room and area and good staff. Plus, the little kitchen is great help for my family.

The room was comfortable It’s location

It’s location

Nice location and the rooms were nice but having to pay extra for parking in their lot seemed like overkill.

Overall the property was excellent

Employees are awesome.

The staff, cleanliness and amenities Cable TV no other apps to use, noisy neighbors constant yelling arguing,

The staff, cleanliness and amenities Cable TV no other apps to use, noisy neighbors constant yelling arguing,

Exceptional

Good

Overall amazing experience. Room was clean. We did have one towel that had stains it smelled clean but they was more than apologetic and gave us new towels. Definitely a lowkey hotel spot that I will be coming back soon

Overall amazing experience. Room was clean. We did have one towel that had stains it smelled clean but they was more than apologetic and gave us new towels. Definitely a lowkey hotel spot that I will be coming back soon

Clean and accessible to stores and shops.

Clean and accessible to stores and shops.

Good

The beds were nice No extras pool or breakfast

Sleeping Staff is too young overall

No it was no heat

No it was no heat

Everything was fine!!

Everything was fine!!

The facilities were great! I wish I had taken advantage of the gym and other amenities, but overall, it was a GREAT stay.

The facilities were great! I wish I had taken advantage of the gym and other amenities, but overall, it was a GREAT stay.

Staff was wonderful, room was very clean and amenities were very nice.

Staff was wonderful, room was very clean and amenities were very nice.

This hotel was great. I didnt have no issue with the location. The washer and dryer was free so was happy with the feature.

This hotel was great. I didnt have no issue with the location. The washer and dryer was free so was happy with the feature.

Great rooms, no amenities

Great rooms, no amenities

Nice room. Clean and nice set up. Waited 30 mins to check in

Amazing

Amazing

The room was clean and comfortable N/A

Best hotel ever!

Best hotel ever!

The first room we were given reeked of marijuana. My husband started coughing as soon as we walked in. Diego quickly gave us another room. It was overall clean, but the floors needed a good cleaning and baseboards.

The first room we were given reeked of marijuana. My husband started coughing as soon as we walked in. Diego quickly gave us another room. It was overall clean, but the floors needed a good cleaning and baseboards.

Overall, the place is good. Everything is clear.

Overall, the place is good. Everything is clear.

The property was clean and had all I needed during my trip. N/A

I used it for a business trip, but it was clean, comfortable, and pretty quiet for the most part. It’s worth noting this is basically IHG’s equivalent to a Marriott Residence Inn or an Extended Stay. The family running it is very kind and helpful. Parking is pretty easy, and it’s not far from most of the rest of the DC area though you would probably want a car if you’re staying here. I recommend.

I used it for a business trip, but it was clean, comfortable, and pretty quiet for the most part. It’s worth noting this is basically IHG’s equivalent to a Marriott Residence Inn or an Extended Stay. The family running it is very kind and helpful. Parking is pretty easy, and it’s not far from most of the rest of the DC area though you would probably want a car if you’re staying here. I recommend.

Room was cleaned but had a smell as if someone was smoking.

Room was cleaned but had a smell as if someone was smoking.

Nothing at all. When my daughter and I got to the property, no one was at the front desk. The lobby looked nothing like what was pictured the room had a terrible smell look nothing like the picture it look like people were living there.

I will suggest the hotel include car rental at least for exclusively for those that rent the hotel room

Basmeh front desk was great caring and responsive. Planning to go back in October as well. Like the staff very much. Thanks

Basmeh front desk was great caring and responsive. Planning to go back in October as well. Like the staff very much. Thanks

Nice and clean hotel, very spacious and a good use of amenities.

Nice and clean hotel, very spacious and a good use of amenities.

Great staff and quiet

Great staff and quiet

Everything was great about my stay

Everything was great about my stay

The room was spacious and very clean. Staff was prompt and very nice. Easy check-in and check-out.

The room was spacious and very clean. Staff was prompt and very nice. Easy check-in and check-out.

Enjoyed my recent stay there I thought that the staff was very friendly

Enjoyed my recent stay there I thought that the staff was very friendly

Very good

Very good

Will definitely be back for a stay at another Candlewood suites!

Will definitely be back for a stay at another Candlewood suites!

The property is in a secluded location, making it feel more secure. The staff was friendly and accommodating, providing us with extra blankets and towels on a moment's notice. The suites were clean and well-stocked.

It was beautiful and the location was near stores that was walking distance Nothing

It’s always clean and front desk is very nice N/A

There were plenty of food options nearby and shopping. Right off the interstate so convenient to commute to DC or to old town Alexandria. Overall a great stay.

There were plenty of food options nearby and shopping. Right off the interstate so convenient to commute to DC or to old town Alexandria. Overall a great stay.

Carpet in hall looked clean but had an odor when we first arrived. The staff member sprayed the hall and it was better.

You have to pay $10 a day for parking and there parking lot is off the street and out in the open. No parking garage or nothing and they charge me $50 for a pillowcase. So if you have dye in your hair bring your own pillowcases and probably towels too.

The location was close to the expressway checking in was easy the rooms were very spacious and clean which was great beds were good overall good stay surrounding area was just isolated and no breakfast offered this was more of an extended stay so did not feel like a hotel stay

The room was great, very comfortable. The staff was great. They are pet friendly. The hotel was very quiet. Loved the pillows The hotel is tucked away in a very weird way in a not so great area, even though we had no issues, it could be a problem for some. They do charge for parking, which I feel this should be comped.

Love our stay, front deck staff was very friendly and it was very clean. Breakfast was nice too

Love our stay, front deck staff was very friendly and it was very clean. Breakfast was nice too

Zoila did a great job cleaning our room

They have bed bugs

They have bed bugs

In all the hotels/motels I've stayed at in the past few years (and there's been alot between college tours, visits, trips etc), this hotel was the absolute best. The room was so clean I was able to walk around barefoot and not have to worry about my feet getting dirty. This has been the only place I was able to do that. All other places I had to wear slides. The room was the best room also, in regards to having a full kitchen with dishes, utencils, overall space, etc. I have never had a room like this before. My daughter and I wished we were staying for a week. Price was extremely reasonable and the staff was fantastic. I asked if we could have early check-in since we were there to attend my nephews Master's Degree graduation and it was the same day as we were checking in and the ceremony was 3pm which is the normal check in time. The lady at the desk was so understanding and said the room I booked (king size bed) was not available and If I would mind changing rooms so we could be accommodated. I wish all the places we stayed were this great. I will look for this name hotel in future travel. I would give them 10 STARS if I could

In all the hotels/motels I've stayed at in the past few years (and there's been alot between college tours, visits, trips etc), this hotel was the absolute best. The room was so clean I was able to walk around barefoot and not have to worry about my feet getting dirty. This has been the only place I was able to do that. All other places I had to wear slides. The room was the best room also, in regards to having a full kitchen with dishes, utencils, overall space, etc. I have never had a room like this before. My daughter and I wished we were staying for a week. Price was extremely reasonable and the staff was fantastic. I asked if we could have early check-in since we were there to attend my nephews Master's Degree graduation and it was the same day as we were checking in and the ceremony was 3pm which is the normal check in time. The lady at the desk was so understanding and said the room I booked (king size bed) was not available and If I would mind changing rooms so we could be accommodated. I wish all the places we stayed were this great. I will look for this name hotel in future travel. I would give them 10 STARS if I could

Clean, peaceful, loved the cooking area outdoors. Great management friendly really attentive to customers needs. I will stay there again.

Clean, peaceful, loved the cooking area outdoors. Great management friendly really attentive to customers needs. I will stay there again.

I love Candlewood

I love Candlewood

Check in was smooth and stay was great

Check in was smooth and stay was great

Great stay always!

Great stay always!

Friendly staff. Clean, tasteful rooms.

Friendly staff. Clean, tasteful rooms.

We stayed in the suite with the queen bed. The room and bathroom are very small. The bed is pushed between two walls and is definitely not a queen size, more like a double and very uncomfortable. The bathroom was dated and not in the greatest condition. The kitchenette is nice, if needed. The staff is quite unfriendly and there is no breakfast, only free coffee. We will not stay here again when going back to Alexandria.

We stayed in the suite with the queen bed. The room and bathroom are very small. The bed is pushed between two walls and is definitely not a queen size, more like a double and very uncomfortable. The bathroom was dated and not in the greatest condition. The kitchenette is nice, if needed. The staff is quite unfriendly and there is no breakfast, only free coffee. We will not stay here again when going back to Alexandria.

The only thing that was not pleasant was being able to hear other people pretty clearly. There was a vent in the bathroom and sometimes it felt like they were in the same room as me.

The only thing that was not pleasant was being able to hear other people pretty clearly. There was a vent in the bathroom and sometimes it felt like they were in the same room as me.

Very clean

Very clean

I like the room, it's very big

I like the room, it's very big

I did not like that no towels and no cleaning of our room took place during our whole stay!

I did not like that no towels and no cleaning of our room took place during our whole stay!

The property offers a variety of cooking utensils and dishes, s well as a dishwasher. The bed was very comfortable

The property offers a variety of cooking utensils and dishes, s well as a dishwasher. The bed was very comfortable

And my damn remote didn’t work all night I was pissed!

And my damn remote didn’t work all night I was pissed!

Nice property for the price. Not sure if this is a new thing but we were there 3 nights and never have our room serviced

Nice property for the price. Not sure if this is a new thing but we were there 3 nights and never have our room serviced

While I enjoyed staying at this property and the staff team were friendly much needs to be corrected with how the back patio is utilized by guests given marijuana is legal. Not pleasant to always walk outside with my dog and smell the odor.

While I enjoyed staying at this property and the staff team were friendly much needs to be corrected with how the back patio is utilized by guests given marijuana is legal. Not pleasant to always walk outside with my dog and smell the odor.

My stay was nice. Overall, the hotel was great. I have no real complaints. There's lots of room for improvement.

My stay was nice. Overall, the hotel was great. I have no real complaints. There's lots of room for improvement.

The bathroom needs a sugar for the shower vapor but anyway was very good room and bathroom.

The bathroom needs a sugar for the shower vapor but anyway was very good room and bathroom.

The staff at the front office was friendly as could be and helpful in every way

The staff at the front office was friendly as could be and helpful in every way

Good

Good

Good nice

Good nice

Everyone was very nice and helpful. Room’s a little small but they were good for the price.

Everyone was very nice and helpful. Room’s a little small but they were good for the price.

When I checked in, they told me that they had to put a $100 hold on my credit card in case of problems. That was okay, but then then the machine wouldn't accept my Discover Card, which was the very card I had paid for the room with? Fortunately I had a different card to use.

When I checked in, they told me that they had to put a $100 hold on my credit card in case of problems. That was okay, but then then the machine wouldn't accept my Discover Card, which was the very card I had paid for the room with? Fortunately I had a different card to use.

Hotel was convenient and clean, beds were comfortable.

Hotel was convenient and clean, beds were comfortable.

Rooms were clean, property well kept. Surrounding area was a little sketch.

Rooms were clean, property well kept. Surrounding area was a little sketch.

Clean, and spacious

Clean, and spacious

It was okay. Kind of in a weird area. No view. The room was nice but the bathroom was very small. No free breakfast, coffee only. Hallways smelled funny.

It was okay. Kind of in a weird area. No view. The room was nice but the bathroom was very small. No free breakfast, coffee only. Hallways smelled funny.

Candlewood Hotel emailed me on May 13, that my room reservation that I made on April 18 was cancelled by Hotels.com. How do like that? The day before I leave for Alexandria, I get booted out. What took so long from April 19 to the day before travel May 13, that I didn't receive a notice sooner?

Candlewood Hotel emailed me on May 13, that my room reservation that I made on April 18 was cancelled by Hotels.com. How do like that? The day before I leave for Alexandria, I get booted out. What took so long from April 19 to the day before travel May 13, that I didn't receive a notice sooner?

Terrible

Terrible

Staff was friendly and helpful

Staff was friendly and helpful

My dog was welcome. Plenty of space to walk her. Check in quick and easy. Spacious room.

My dog was welcome. Plenty of space to walk her. Check in quick and easy. Spacious room.

Everything was great

Everything was great

Out of the way and quite but literally close to everything. Parking was free and very well lit.

Out of the way and quite but literally close to everything. Parking was free and very well lit.

Property was nice overall, I would just want staff to focus a little but on the cleanliness of their washers.

Property was nice overall, I would just want staff to focus a little but on the cleanliness of their washers.

Liked everything

Liked everything

When we first got to the hotel. It look like the man was doing something wrong he overcharged my card at first and then it finally went through after and given us two room keys that didn’t work and he given us a one bedroom that we did not request we requested two beds it was just too much because we drove from here and we were very tired.

When we first got to the hotel. It look like the man was doing something wrong he overcharged my card at first and then it finally went through after and given us two room keys that didn’t work and he given us a one bedroom that we did not request we requested two beds it was just too much because we drove from here and we were very tired.

Big and confortable room. However, the room smelled like cigarettes.

Big and confortable room. However, the room smelled like cigarettes.

This was my first time on the property and I must say I enjoyed that it was quiet especially for a first floor room. The bed was extra comfortable and i especially love the kitchenette. I am already planning my next visit.

This was my first time on the property and I must say I enjoyed that it was quiet especially for a first floor room. The bed was extra comfortable and i especially love the kitchenette. I am already planning my next visit.

Comfortable accommodations. Friendly atmosphere.

Comfortable accommodations. Friendly atmosphere.

The room was not cleaned and the amenities did not work properly. The shower water was cold the bathroom sink did not work, the air was musty, and the Front desk agents were not friendly or welcoming. I want a refund.

The room was not cleaned and the amenities did not work properly. The shower water was cold the bathroom sink did not work, the air was musty, and the Front desk agents were not friendly or welcoming. I want a refund.

Room was small. Every time we needed something, it wasn’t available. Spatula to cook and scrubber to clean the pans. Only got 1 towel for 2 people. Staff not helpful at all. Will not go back

Room was small. Every time we needed something, it wasn’t available. Spatula to cook and scrubber to clean the pans. Only got 1 towel for 2 people. Staff not helpful at all. Will not go back

‘Really enjoyed my recent stay at ‘Suites on this trip.

‘Really enjoyed my recent stay at ‘Suites on this trip.

The kitchenette was great. Real dishes appreciated.Staff gave me a really nice extra comforter. Best stay in a long time!

The kitchenette was great. Real dishes appreciated.Staff gave me a really nice extra comforter. Best stay in a long time!

Everything there is excellent 👍

Everything there is excellent 👍

I love this hotel. It is me and m my husband now get away. The staff was super nice and attentive

I love this hotel. It is me and m my husband now get away. The staff was super nice and attentive

this is a great place to stay

this is a great place to stay

The staff was very friendly and our room was beautiful.

The staff was very friendly and our room was beautiful.

makes it optional to cook a quick meal. I’m

makes it optional to cook a quick meal. I’m

Room and beds were comfortable and slept well. Kitchen was convenient with all we needed to enjoy some in room snacks

Room and beds were comfortable and slept well. Kitchen was convenient with all we needed to enjoy some in room snacks

Nice, clean room with plenty of space & a comfy bed. The only negative was it sounded like water was going on & off near our room all throughout the night, which woke me & my husband up several times. Also, it would be nice if milk other than creamers were available for coffee in the lobby.

Nice, clean room with plenty of space & a comfy bed. The only negative was it sounded like water was going on & off near our room all throughout the night, which woke me & my husband up several times. Also, it would be nice if milk other than creamers were available for coffee in the lobby.

There was not a television remote so I could not use the TV.

There was not a television remote so I could not use the TV.

Room was very small, smelled moldy it did have a full refrigerator, stove top and microwave. Without the mold good for 1 person

Room was very small, smelled moldy it did have a full refrigerator, stove top and microwave. Without the mold good for 1 person

My stay was pleasant. I slept so good in my bed.

My stay was pleasant. I slept so good in my bed.

This place was fine. Friendly staff, very small but extremely well-designed rooms. It was clean, but not squeaky clean, the location was fine, but not super. Suite? That is a common word in the industry today. Indeed, there was a comfy bed and a sofa that likely folded out, but it is only one room with separate very small bath, and I cannot imagine fitting a third person in there. With two of us we were constantly stepping out of the way of the other. It certainly was not a suite.

This place was fine. Friendly staff, very small but extremely well-designed rooms. It was clean, but not squeaky clean, the location was fine, but not super. Suite? That is a common word in the industry today. Indeed, there was a comfy bed and a sofa that likely folded out, but it is only one room with separate very small bath, and I cannot imagine fitting a third person in there. With two of us we were constantly stepping out of the way of the other. It certainly was not a suite.

Good

Good

adequate

adequate

Everything

Everything

They charge me almost a price of a room they double it for extra charged

They charge me almost a price of a room they double it for extra charged

I would have rated this as a five star but the lady at the front desk (Lisa) has horrible customer service. I love candlewood but I won't stay at this location again

I would have rated this as a five star but the lady at the front desk (Lisa) has horrible customer service. I love candlewood but I won't stay at this location again

We had a nice experience staying here. The kitchen has all you need and rooms are very clean.

We had a nice experience staying here. The kitchen has all you need and rooms are very clean.

I loved it have no complaints

I loved it have no complaints

I wasn't expecting the full kitchen, so that was nice. It was spacious too. Even though there were only four of us, nobody wanted to sleep together. We keep air mattresses in our van, and there was plenty of floor room to add the two mattresses. The clerk let us borrow a couple extra blankets. He was super nice.

I wasn't expecting the full kitchen, so that was nice. It was spacious too. Even though there were only four of us, nobody wanted to sleep together. We keep air mattresses in our van, and there was plenty of floor room to add the two mattresses. The clerk let us borrow a couple extra blankets. He was super nice.

I satisfy during my stay. Receptionist is helpful and friendly. The room is big and clean. It’s so convenience for finding place to eat. I stayed there for 2 nights in ending of March and Early April/2023.

I satisfy during my stay. Receptionist is helpful and friendly. The room is big and clean. It’s so convenience for finding place to eat. I stayed there for 2 nights in ending of March and Early April/2023.

Nice and quiet

Nice and quiet

Amazing stay, rooms were clean and very accommodating. They clean your room without you having to call, unlike a lot of places after COVID. The evening maintenance was great, our TV wasnt working and he responded quickly to fix it and continued to check in on us throughout the trip. The staff was overall VERY welcoming and helpful. This is probably the only place we'll be staying in Philly from now on.

Amazing stay, rooms were clean and very accommodating. They clean your room without you having to call, unlike a lot of places after COVID. The evening maintenance was great, our TV wasnt working and he responded quickly to fix it and continued to check in on us throughout the trip. The staff was overall VERY welcoming and helpful. This is probably the only place we'll be staying in Philly from now on.

Clean and have everything you need for a short stay.

Clean and have everything you need for a short stay.

It was clean but what I didn’t like there where to many dogs there and I came for peace and quiet and also a lot of barking and they charged my card twice and didn’t get no resolution from that yet won’t go back .

It was clean but what I didn’t like there where to many dogs there and I came for peace and quiet and also a lot of barking and they charged my card twice and didn’t get no resolution from that yet won’t go back .

Terrible staff.

Terrible staff.

I ended up leaving and using my Marriott account next door. Never again.

I ended up leaving and using my Marriott account next door. Never again.

Enjoyed my stay here recently as I appreciated maintenance especially for making upgrades to my room

Enjoyed my stay here recently as I appreciated maintenance especially for making upgrades to my room

The lady at the front desk was very rude I think her name is Sandy she did even say hello, and her attitude was terrible, I asked for manager and manager never showed up. Total different the lady in the morning she was very kind and with a great customer service.

It was a great time, staff is super friendly and helpful.

This hotel should be out of business.

Need cleaning in the room in two day so there wasn’t clean all weekend.

Worst property

Roach infested!

Property and staff were fine. Only issue was water for shower took several minutes to come up to temperature.

Pleasant stay although rooms should be inventoried appropriately!

Area was sketchy, hotel stunk and low and behold they had animal kingdom in here. All sorts of pets and lets not forget about the fleas and the cockroaches. It was absolutely terrible. Could never recommend.and yes i did not stay i got my money back and hauled out of there.

Enjoyed my stay

Jasmine, the desk clerk, was so friendly and welcoming. We were able to observe her service and smile several times while at the property with all the guests and she was always personable and a true pleasure. She is a gift to your guests and it truly was our pleasure to have met her.

Great place to stay. The beds were amazing! The kitchenette was great to have, and the pantry was a great size too.

When we arrived the price that we were quoted on expedia was not tge prive the hotel wanted to charge us. The first young lady at the desk unfortunately did not know what she was talking about and if it wasn't for the manager Jasmine we would've paid more for our room. The rooms were nice but then when we came back to the hotel that nite there were absolutely no parking spots. We asked the male receptionist that was on duty and he told us to try in the back of the parking lot which we had already circled to no avial and when we told him that there were no spots left he told us he "didn't know what to tell us". I was thinking about coming back bc the room was nice but the parking situation was unacceptable and the service at the hotel was not ok. Will not be coming back.

Blood on ceiling and sheet, cops banging on neighbors door all night, and front deak staff was rude when we asked if everything was okay after the cops kept us up all night.

Positives: the view from the room was nice and the bedding was comfortable.

There were a lot of male contractors stayimg at this hotel which didnt make me feel the safest especially being a woman traveling alone. The pictures online look a lot better than in reality. I prepaid for my room via hotels.com and the hotel told me that they had no record and chatged me again. Now im working to have that resolved. The remote control was disgusting so I didnt watch TV (see pic). I would definitely never stay here again.

I had to go back down 10 floors to get a new room. The next morning the pump came off the shower gel. I reported and no one ever came to fix it. When I returned to my room the next evening, my key would not work. I had to go back down 10 floors to have it reprogrammed. I asked the front desk if they had a number to corporate so I could call and discuss the issues I’ve had. She said I don’t know of one but I could take your name and number and have someone call you.

They need to clean everyday but they didn’t