Sheraton Suites Old Town Alexandria

Very good

The lobby was very cozy and inviting. The water and tea at the door was nice. Reception desk were very friendly and answered our questions. We used one of our $25.00 voucher the last night were there and had appetizers and non-alcoholic drinks. Appetizer was very good. We would definitely stay at Sheraton Hotels again

Check in was easy, front desk staff very pleasant and the room (small suite) was spacious and I really liked the walk in shower. Vouchers were provided towards the dining room - and the breakfast buffet was a good variety of hot and cold items. Severs/staff in the restaurant were also pleasant. One area that needs improvement is the airport shuttle. The hotel should tell guests flying into Reagan exactly where to meet the driver (what door). I had to call the hotel for this information - when the driver arrived he drove right past the designated stop - I had to make another call to the hotel to tell the front desk this - only to be told they would call the driver - when the hotel called me back I was told the driver was waiting several doors down at another door. The shuttle driver was pleasant and helpful. The hotel is nicely located and all in all I had a good stay. A pool would be a major PLUS!

Location

Room was vey clean and well kept. Beds were very comfortable and great to sleep on. Hotel is well located, close to stores, restaurants and local attractions.

Other aspects... toilet that didn't work regularly, bathroom door that stuck shut and required a handyman to attempt to repair it (good try for him, but the door was not installed properly, which seems odd for an older hotel). None of these issues was a big deal, and I would never have left this type of review because of that. Front desk check in was great, handled efficiently. Check out issue with notifying of the bedbug problem was poor. I am 25 nights away from being a lifetime platinum elite, so I have alot of experience with Marriott properties. I would have preferred to discuss this privately with the hotel management, but I've given them 2 opportunities to contact me. TBH this was the most disappointing experience I've had in over 23 years of being a Marriott Elite member.

The only problem: when we checked in they said our room wasn't available because the carrier was still wet from being cleaned, and they tried to give us one with only 1 real bed (and a sofa bed) instead of the one we reserved with 2 real beds. Once we concluded the sofa bed was not going to be comfortable, we argued enough that they let us use the room type we'd reserved, but it was all very frustrating. Other than that it was a good stay, decent breakfast, nice hotel, great location

Staff was great hotel was convenient to place and my work! The outdoor patio was cute and peaceful!Would recommend

Easy access to free bus into town

Decent hotel room with a sitting area. There’s a $25 resort fee which can be used at the restaurant.

Our stay at the Sheraton Old Town was nice. We were visiting for an overnight visit. Check in was smooth, except there was some $25 destination fee that was not mentioned when I booked. It was not a tax. Not sure what that was about. But the hotel did give us a $25 voucher for their restaurant/bar in return. The hotel was clean. We had a problem with our bathroom toilet running when we first checked in and they quickly changed our room for us. The staff was very kind and helpful. The hotel was walkable to King St. for evening dinner and entertainment and an easy drive into DC. Overall we had a nice stay.

Responsive staff, quiet hotel, bar on site

I have no choice but to conclude that Sheraton does not take any precautions to protect the health of staff and guests. For that reason, I will never stay at another Marriott property again (the parent company of Sheraton) - if they want guests who have an active infectious disease to stay at the hotel, what are the chances they effectively clean rooms after guests who are ill have left? I have zero faith now in their health standards for cleaning, food handling and preparation, interactions with guests, etc. I highly recommend that anyone considering this, or any other Marriott property, reconsider. There are plenty of other options, and it's not worth risking your health to stay at a Marriott property. Expedia said there wasn't anything they could do - it's up to the hotel - so I won't be using Expedia any longer either.

My room was not clean every day

We could not control the heat/air in our room. We turned on heat but only cold air came out.

Superb

The only thing that could make our stay better would be early morning coffee. The onsite restaurant did sell Starbucks coffee but opened up at 630 am Monday through Saturday and 700am on Sunday. We had to leave for an early flight on Sunday without coffee 😕.

Spacious rooms, great location as short walks to eateries,shopping. Old town is a very beautiful area

Friendly and capable staff. Clean and had shuttle service to airport.

Terrific hotel in Old Town. Great bar and dining area. This hotel has the best hotel fitness center I’ve ever seen. If you like to workout when you travel this hotel is perfect.

Great location, convenient to Old Town and many restaurants and shops. The couches in the rooms are pretty uncomfortable. Staff was very friendly.

The breakfast was good. Upon check in received vouchers towards breakfast. Used the shuttle back to the airport and it worked great. Jay

Great stay!!!!!

Definitely book again!

A great stay!

The staff was lovely and so kind. The hotel was clean and well maintained. Comfortable bed and no wait to check in or out. Great stay!

Halls are musty smelling. Floor in elevator needs repair. Very obvious.

Nice stay

An Excellent stay!

Great location that is walkable to restauaranta, etc. Nice spacious room with pleasant furnishings. $25/ voucher to use at the reatauarant which was nice. Signage to explain the breakfast buffet and/ or better explanation would be helpful. Would definitely stay here again.

Parking wasn’t explained fully so we retrieved a ticket for parking and had to pay out of pocket. However the service was nice and so was the room

The fitness room/gym was very big and well equipped. the lobby looks pretty and my room was gigantic and nicely furnished.

The staff was excellent and very accommodating.

The staff was excellent and very accommodating.

Thank you for a friendly stay

Thank you for a friendly stay

I liked that it has a seperate living room. I also like that the room had two TV's. I didn't like that there was not a microwave in the room.

I liked that it has a seperate living room. I also like that the room had two TV's. I didn't like that there was not a microwave in the room.

The room was clean, breakfast was good but my room was freezing. I couldn’t control the climate in the room. My stay was miserable because of this. Blankets didn’t help!

The room was clean, breakfast was good but my room was freezing. I couldn’t control the climate in the room. My stay was miserable because of this. Blankets didn’t help!

An Excellent stay

An Excellent stay

Great room. Love the shower! Great location and convenient to PNC Half Marathon starting line.

Great room. Love the shower! Great location and convenient to PNC Half Marathon starting line.

Lovely staff, great food, room was good, comfy bed.

Lovely staff, great food, room was good, comfy bed.

Lovely room - very clean, smelled great, comfortable bed. Really enjoyed my stay here.

Lovely room - very clean, smelled great, comfortable bed. Really enjoyed my stay here.

Lovely hotel in an incredible location. We were very surprised to find the Avis car return on site.

Lovely hotel in an incredible location. We were very surprised to find the Avis car return on site.

Very good

Great location and spacious room. The fold out coach bed was not very comfortable but they never are. Easy walking distance to good restaurants.

Great location and spacious room. The fold out coach bed was not very comfortable but they never are. Easy walking distance to good restaurants.

Great …except the airport shuttle only runs once an hour so my choice was a taxi or waiting 40 minutes…I took the taxi $26.00

Great …except the airport shuttle only runs once an hour so my choice was a taxi or waiting 40 minutes…I took the taxi $26.00

Wasn’t impressed for the price point. Room wasn’t completely clean and the fire alarm batteries needed to be replaced, which I found out about at 5 am when it started chirping.

Wasn’t impressed for the price point. Room wasn’t completely clean and the fire alarm batteries needed to be replaced, which I found out about at 5 am when it started chirping.

great location

great location

Location is excellent and the beds are great. Staff is friendly. We did need to almost beg to get the room clean. They went over two days without making the room and we repeatedly asked for it.

Location is excellent and the beds are great. Staff is friendly. We did need to almost beg to get the room clean. They went over two days without making the room and we repeatedly asked for it.

Great front desk service. Room cleaned every day.

Great front desk service. Room cleaned every day.

The rooms were clean and comfortable. The staff were wonderful

The rooms were clean and comfortable. The staff were wonderful

Just fine!

Just fine!

I was hoping to find some even basic toiletries in the room

I was hoping to find some even basic toiletries in the room

The room was clean above and beyond my standards. Staff was professional and I even received a $25 voucher for dinner at the hotel restaurant. The only downside was $40 a night for parking.

The room was clean above and beyond my standards. Staff was professional and I even received a $25 voucher for dinner at the hotel restaurant. The only downside was $40 a night for parking.

Nice facilities. Food was good! Generally staff barely friendly, but one lady at front desk very friendly.

Nice facilities. Food was good! Generally staff barely friendly, but one lady at front desk very friendly.

Breakfast was great and the staff very accommodating. We were there because we had a layover and just went to the website to choose a hotel. We were very happy with the hotel. It is also in a great neighborhood with lots of food options. Also the shuttle from the airport was great! We got in late and the restuarant had closed so maybe I’d there were offerings you could heat up in your room. Would need a small microwave in the rooms.

Breakfast was great and the staff very accommodating. We were there because we had a layover and just went to the website to choose a hotel. We were very happy with the hotel. It is also in a great neighborhood with lots of food options. Also the shuttle from the airport was great! We got in late and the restuarant had closed so maybe I’d there were offerings you could heat up in your room. Would need a small microwave in the rooms.

Great lobby and amenities. Nice big room. Fantastic toiletries

Great lobby and amenities. Nice big room. Fantastic toiletries

Very good

I paid for a balcony and was told because the hotel sold out that it wasn’t in my listing agreement I won’t be coming here again complementary breakfast can’t fix what I paid for with my money and what the listing say

I paid for a balcony and was told because the hotel sold out that it wasn’t in my listing agreement I won’t be coming here again complementary breakfast can’t fix what I paid for with my money and what the listing say

Yes

Yes

Comfortable place

Comfortable place

Superb

Room was good and staff were great

Room was good and staff were great

As usual, the room was perfect (except the door lock battery died…but the staff came and charged it immediately for us). A bit disappointed with check in staff and the parking was completely full without recommendations for any other close by options. Had to park on the street and got very lucky for a close to hotel street spot … otherwise, streets were full of cars and no other spots. Recommendations for other garages might be helpful in future.

As usual, the room was perfect (except the door lock battery died…but the staff came and charged it immediately for us). A bit disappointed with check in staff and the parking was completely full without recommendations for any other close by options. Had to park on the street and got very lucky for a close to hotel street spot … otherwise, streets were full of cars and no other spots. Recommendations for other garages might be helpful in future.

There was no parking available. Had to park a few blocks away on the street. Was given the wrong room twice, and still didn’t get the room I paid for due to “an error in the system that didn’t show divided rooms”. Settled for a lesser room because I didn’t feel like changing after moving rooms twice. Front desk clerk was very nonchalant upon check in and when I told her I was given the wrong room. Another employee had to attempt to correct her mistakes.

There was no parking available. Had to park a few blocks away on the street. Was given the wrong room twice, and still didn’t get the room I paid for due to “an error in the system that didn’t show divided rooms”. Settled for a lesser room because I didn’t feel like changing after moving rooms twice. Front desk clerk was very nonchalant upon check in and when I told her I was given the wrong room. Another employee had to attempt to correct her mistakes.

Room was clean and amenities were good

Room was clean and amenities were good

The room was clean and nice at least. I thought Sheraton hotels were on the higher end of the chains, but I wouldn’t go back.

The room was clean and nice at least. I thought Sheraton hotels were on the higher end of the chains, but I wouldn’t go back.

No Internet..

No Internet..

Yes everything was fine.

Yes everything was fine.

Excellent staff & amenities.

Excellent staff & amenities.

Beautiful room and so comfy

Beautiful room and so comfy

Clean, quiet, nice neighborhood

The location was good No microwave to heat food, 150 hold fee, the rooms is not what you expect because I paid for a balcony room and didn’t get it, they try telling me that I didn’t pay for the but no other room that was available for booking had balconies

Very poor

The location was good No microwave to heat food, 150 hold fee, the rooms is not what you expect because I paid for a balcony room and didn’t get it, they try telling me that I didn’t pay for the but no other room that was available for booking had balconies

Clean, quiet, nice neighborhood

I enjoyed my stay

I havent checked out yet but the check in was very smooth and very fast. Particularly appreciated asthis is a fast and short visit for me (they wouldnt have known) so that was extra helpful. My room was very clean and neat. Smeeled clean without overwhelming sanitizing smell. Comfortable and adequate for my needs this time around. Price was very reasonable as well. Thank you so much!

I havent checked out yet but the check in was very smooth and very fast. Particularly appreciated asthis is a fast and short visit for me (they wouldnt have known) so that was extra helpful. My room was very clean and neat. Smeeled clean without overwhelming sanitizing smell. Comfortable and adequate for my needs this time around. Price was very reasonable as well. Thank you so much!

Granted we were there on New Year's Eve, but the hotel seemed to have very limited staff. Staff was not responsive and/or not available when needed. Breakfast buffet was empty when we arrived and only limited options re-supplied. Again, the limited staff contributed to guests not knowing the breakfast procedures and slow service. The room was adequate, but not really comfortable.

Granted we were there on New Year's Eve, but the hotel seemed to have very limited staff. Staff was not responsive and/or not available when needed. Breakfast buffet was empty when we arrived and only limited options re-supplied. Again, the limited staff contributed to guests not knowing the breakfast procedures and slow service. The room was adequate, but not really comfortable.

Staff was polite.

Staff was polite.

it was fine

it was fine

Very clean and comfortable rooms. The location is great. Very close to Old town Alexandria. It would have been nice to have a microwave in the room. The breakfast was excellent.

Very clean and comfortable rooms. The location is great. Very close to Old town Alexandria. It would have been nice to have a microwave in the room. The breakfast was excellent.

Breakfast was good Staff was pleasant. We could not use parking garage as key card didn't work. We were not supplied with sheets and blankets for king sofa 6 had 4 adult listed on reservation. Only had 3 towels when we had 4 adults. Only had one bottle of water for room.

Spacious room. Breakfast was good Staff was pleasant. We could not use parking garage as key card didn't work. We were not supplied with sheets and blankets for king sofa 6 had 4 adult listed on reservation. Only had 3 towels when we had 4 adults. Only had one bottle of water for room.

Yes

Yes

Everything

Everything

The parking is expensive, but that’s to be somewhat expected. We were in a suite and it was extremely small. It is the same size as a normal room, but split into two rooms. You have enough room to walk around the bed and that’s it. Also, a suite is for up to five people, but there is a king sized bed and a pull out sofa. There were also four total pillows in the room and no extra blankets or pillows for the pull out. If you’re in the bed, you have to give away two of your pillows, then what if there’s a fifth person? I requested more pillows and blankets and the front desk told me they were only allowed to give me two extra pillows and one blanket. I think this is strange. What am I going to do with extra pillows and blankets from the Sheraton in Alexandria. To me, a good hotel with great service asks you how many extra pillows and blankets you need, especially when they really aren’t extra and they’re for people in the room. So, one of my sons slept on the sofa cushions on the floor with no pillow and thank goodness he had his own blankets. My two other sons, 20 and 17, had to share a regular size blanket, not big enough to really share. The breakfast sandwich my husband got me from the restaurant was awesome—loved that. All in all it was a good visit and I think we would stay again, but I do think the need to ask for an exception to the pillow and blanket rule is a bit ridiculous.

The parking is expensive, but that’s to be somewhat expected. We were in a suite and it was extremely small. It is the same size as a normal room, but split into two rooms. You have enough room to walk around the bed and that’s it. Also, a suite is for up to five people, but there is a king sized bed and a pull out sofa. There were also four total pillows in the room and no extra blankets or pillows for the pull out. If you’re in the bed, you have to give away two of your pillows, then what if there’s a fifth person? I requested more pillows and blankets and the front desk told me they were only allowed to give me two extra pillows and one blanket. I think this is strange. What am I going to do with extra pillows and blankets from the Sheraton in Alexandria. To me, a good hotel with great service asks you how many extra pillows and blankets you need, especially when they really aren’t extra and they’re for people in the room. So, one of my sons slept on the sofa cushions on the floor with no pillow and thank goodness he had his own blankets. My two other sons, 20 and 17, had to share a regular size blanket, not big enough to really share. The breakfast sandwich my husband got me from the restaurant was awesome—loved that. All in all it was a good visit and I think we would stay again, but I do think the need to ask for an exception to the pillow and blanket rule is a bit ridiculous.

Clean room and professional staff.

New and comfortable rooms , great amenities, good breakfast/coffee options . Friendly staff Covers for the couch bed were not available

The staff was very efficient and accommodating. The restaurant/bar offered a good selection of food at a reasonable price and we enjoyed their happy hour every afternoon

The staff was very efficient and accommodating. The restaurant/bar offered a good selection of food at a reasonable price and we enjoyed their happy hour every afternoon

Yes a Man they say was housekeeping attempted to enter our room at 0830 without permission and startled my wife. I still have received no call or compensation. Very Angry and don’t want to take this to a higher level.

Pillows

Great staff & spotless room - room desk attendant and maintenance went out of their way and quickly resolved a few minor issues, the bartender that served us Sunday night was great! Kind and efficient with a terrific sense of humor

Great staff & spotless room - room desk attendant and maintenance went out of their way and quickly resolved a few minor issues, the bartender that served us Sunday night was great! Kind and efficient with a terrific sense of humor

Location. Bed comfy. Nice gym. Initial front desk agent rattled off a memorized speech about incidental charges and food coupons for the cafe that we “needed to use because we had already paid for them”. It felt like some sort of paid incentive trap/scam because many items were not included. Cafe hours were not posted in room or entryway. Room and hallways were not clean - dirty tissue on floors,finger print smudges on doors and cabinets, water stains on coffee table. No top sheet on bed, no caffeinated coffee in room, sign saying free bottled water but then a sticker saying $8 on lid of water bottle. Hotel toiletries smelled like diesel fumes. Saggy lounge/sofa with stains in room. Even this review scale is a fraud , it will probably post as a 4 out of 5 when it should be a 4 out of 10.

Location, cleanliness, staff, breakfast Nothing

Staff support was lacking

Staff support was lacking

Staff

Staff

Parking was expensive

Great location, safe and affordable

Great location, safe and affordable

The room was spotless, the front desk staff was great - I checked in quite late - and I got a $25 voucher for dinner at the in house bar/restaurant

The room was spotless, the front desk staff was great - I checked in quite late - and I got a $25 voucher for dinner at the in house bar/restaurant

N A

N A

I like where the hotel is located based on where we had to travel to. The food at the restaurant was good. The room was nice and spacious large bathroom, comfortable bed ,and love the sizes of the two TVs. Breakfast buffet was just OK. Wish there were other choices such as being able to make grits or waffles. Also, there was no microwave in the room. We were there to visit family however we could not bring any food back with us because there was no way to warm it up.

All of the above

All of the above

Great smelling, clean facility. Staff was pleasant, room and hallways were clean and parking was a plus. I highly recommend

Great smelling, clean facility. Staff was pleasant, room and hallways were clean and parking was a plus. I highly recommend

Hotel amenities were superior. Airport shuttle was easy and convenient.

Hotel amenities were superior. Airport shuttle was easy and convenient.

Clean room. Wonderful staff and housekeeping

Clean room. Wonderful staff and housekeeping

Clean room

Clean room

Yes

Yes

Rooms were clean, had a safe, mini fridge, but no microwave. Hotel provides a shuttle every hour, on the hour, but it starts running at 7 am. Dinning at the hotel was great, food was delicious. Staff were friendly and polite.

Rooms were clean, had a safe, mini fridge, but no microwave. Hotel provides a shuttle every hour, on the hour, but it starts running at 7 am. Dinning at the hotel was great, food was delicious. Staff were friendly and polite.

Conveniently located

The property was beautiful and in a great location to walk to eat, groceries, the water, just wonderful. The gym was amazing and well equipped. The rooms were very clean and nice. I was there on business, for a seminar. The parking was good, but the extra fees seem excessive for parking and I’m not sure what a destination fee is but I was charged one for each day I was there. Ended up with a $200 bill for parking and destination fees for three days!!! A little excessive!

The property was beautiful and in a great location to walk to eat, groceries, the water, just wonderful. The gym was amazing and well equipped. The rooms were very clean and nice. I was there on business, for a seminar. The parking was good, but the extra fees seem excessive for parking and I’m not sure what a destination fee is but I was charged one for each day I was there. Ended up with a $200 bill for parking and destination fees for three days!!! A little excessive!

Clean spacious room conveniently located.

Clean spacious room conveniently located.

Also, please put more hooks and towel bars in bathrooms for hanging stuff.

Also, please put more hooks and towel bars in bathrooms for hanging stuff.

Shuttle was late for pick up. Hotel Operator never came back on the line after a 15 minute wait. Room had an interior room door that couldn't be unlocked. Crazy high price for a standard bottled wated.

Shuttle was late for pick up. Hotel Operator never came back on the line after a 15 minute wait. Room had an interior room door that couldn't be unlocked. Crazy high price for a standard bottled wated.

Nice hotel…decent room…onsite self-parking…great Alexandria VA amenities…

Nice hotel…decent room…onsite self-parking…great Alexandria VA amenities…

Enjoyed stay in 1 br suite

Enjoyed stay in 1 br suite

I enjoyed this property very much. Very clean and neat, excellent gym facilities and nice neighborhood. I felt very safe in the evening when we went for a walk and just an overall nice place. The staff was very kind but I still have to check in about the charges for parking and such, that was an added charge I wasn’t expecting and pretty pricey.

I enjoyed this property very much. Very clean and neat, excellent gym facilities and nice neighborhood. I felt very safe in the evening when we went for a walk and just an overall nice place. The staff was very kind but I still have to check in about the charges for parking and such, that was an added charge I wasn’t expecting and pretty pricey.

I had a voucher for breakfast and the person working the buffet angrily wanted to know if I paid for my food. He made me feel like a criminal. I travel for work and have stayed at many hotels. This one I would not recommend. There are many others in the area.

I had a voucher for breakfast and the person working the buffet angrily wanted to know if I paid for my food. He made me feel like a criminal. I travel for work and have stayed at many hotels. This one I would not recommend. There are many others in the area.

Very clean, restaurants, bars and shopping near by and in walking distance.

Very clean, restaurants, bars and shopping near by and in walking distance.

Spacious, comfortable, very well located. Nothing. Everything was perfect.

Great central location in Old town which made most things walkable. Helpful staff. Free charging for e-Vehicles. Dogs in the rooms which was an issue for allergies!

The only thing I was not happy about was all of the fees especially on the parking. Everything about the Suites was wonderful except the fees and taxes.

The only thing I was not happy about was all of the fees especially on the parking. Everything about the Suites was wonderful except the fees and taxes.

One of the elevators was not operating.

I was just a little bit surprised that with the checkout being at noon that I wasn’t given a $25 food voucher for me to have breakfast on my last day there. I was given a voucher for the afternoon I arrived, and the following two days, but no voucher on my day of checkout maybe that’s normal, but it just seemed odd for me that I got a coupon on the day of check-in, but not on the day of Check out.

I was just a little bit surprised that with the checkout being at noon that I wasn’t given a $25 food voucher for me to have breakfast on my last day there. I was given a voucher for the afternoon I arrived, and the following two days, but no voucher on my day of checkout maybe that’s normal, but it just seemed odd for me that I got a coupon on the day of check-in, but not on the day of Check out.

Convenient to the airport

Convenient to the airport

Always a clean room & friendly, helpful sauce. Very comfortable bed & room in a great part of town

Always a clean room & friendly, helpful sauce. Very comfortable bed & room in a great part of town

Arrived onsite, receptionist stated that Expedia and them have had some issues with booking. I had booked a room with a balcony, they gave me a regular room but they ended up correcting the issue once I showed them my confirmation. Very clean, very nice, very polite. Would book again.

Arrived onsite, receptionist stated that Expedia and them have had some issues with booking. I had booked a room with a balcony, they gave me a regular room but they ended up correcting the issue once I showed them my confirmation. Very clean, very nice, very polite. Would book again.

Friendly staff, good breakfast, rooms very clean and comfortable

Friendly staff, good breakfast, rooms very clean and comfortable

At check-in, I was obligated to purchase a $25 voucher that can only be used at the hotel restaurant. I had already eaten dinner and will be departing early, so the voucher is useless. I explained this to the front desk at check in, but they said it was a new policy. I told them that this was not revealed to me at the time I booked the room. They responded that it was because I used Expedia. So, I'm out $25. It's not so much the money, but more about truth in advertising. Please advise.Thanks in advance.

At check-in, I was obligated to purchase a $25 voucher that can only be used at the hotel restaurant. I had already eaten dinner and will be departing early, so the voucher is useless. I explained this to the front desk at check in, but they said it was a new policy. I told them that this was not revealed to me at the time I booked the room. They responded that it was because I used Expedia. So, I'm out $25. It's not so much the money, but more about truth in advertising. Please advise.Thanks in advance.

Excellent customer service.

Excellent customer service.

Modern, lovely room. Small but had what we needed for an adult and 3 kids. 1 Elevator wasn’t working, front staff could use some hospitality training, parking was tough for a large suv.

Great hotel in old Town. Great walkable area. Easy access to zDC by metro or Uber.

Great hotel in old Town. Great walkable area. Easy access to zDC by metro or Uber.

Súper lindo

Súper lindo

I did not like the resort fee.

I did not like the resort fee.

Check in. Bar and restaurant were excellent!

Check in. Bar and restaurant were excellent!

Very convenient and excellent service

Very convenient and excellent service

great location

great location

This was a great hotel at an amazing price - I do wish they had a pool or a hot tub!

This was a great hotel at an amazing price - I do wish they had a pool or a hot tub!

Spacious rooms. Easy to get around from there.

Spacious rooms. Easy to get around from there.

The overall visit was okay. The staff were friendly overall. The only issues we had were the hidden fees attached to our reservation. The room was clean but the ventilation in the room was not that great.

The overall visit was okay. The staff were friendly overall. The only issues we had were the hidden fees attached to our reservation. The room was clean but the ventilation in the room was not that great.

Good location to airr

Good location to airr

Great service

Great service

Great stay. Nice hotel and close to everything

Great stay. Nice hotel and close to everything

There was only one working eleavator to the room floors. My check-in was not the best. My first room was not what I reserved, then the second room the door wouldn't open due to a dead battery and the front desk clerk expected me to wait while they got someone to fix the issue (not acceptable at all). I let her know that was not acceptable and though she wasn't forthcoming about getting me another room, I let her know I would not accept waiting and I wanted another room. Finally the third room was what I reserved. I also asked for a discount since I was not happy about a check-in that should have been at most 10 minutes that ended up taking more than and close to 40 minutes. I am still waiting on a discount for a future stay. I would definitely choose the hotel again as it is in a great location. There needs to be additional training at the front desk when a customer is having check-in issues. After I finally got checked in up until my departure it was a great time and the children enjoyed themselves as well.

There was only one working eleavator to the room floors. My check-in was not the best. My first room was not what I reserved, then the second room the door wouldn't open due to a dead battery and the front desk clerk expected me to wait while they got someone to fix the issue (not acceptable at all). I let her know that was not acceptable and though she wasn't forthcoming about getting me another room, I let her know I would not accept waiting and I wanted another room. Finally the third room was what I reserved. I also asked for a discount since I was not happy about a check-in that should have been at most 10 minutes that ended up taking more than and close to 40 minutes. I am still waiting on a discount for a future stay. I would definitely choose the hotel again as it is in a great location. There needs to be additional training at the front desk when a customer is having check-in issues. After I finally got checked in up until my departure it was a great time and the children enjoyed themselves as well.

Excellent property, besides the extra fees and parking fees it was a very relaxing environment. I would definitely stay again soon.

Excellent property, besides the extra fees and parking fees it was a very relaxing environment. I would definitely stay again soon.

I loved the stay. Rooms were a little small. However the hotel staff was friendly and helpful. I was supposed to get a room with a balcony, however, when we arrived. I was told bookings from Expedia were 3 days behind with their system and couldn't give me a room with a balcony. However, the staff member upgraded my room at no extra charge with a balcony as a result of my inconvenience.

I loved the stay. Rooms were a little small. However the hotel staff was friendly and helpful. I was supposed to get a room with a balcony, however, when we arrived. I was told bookings from Expedia were 3 days behind with their system and couldn't give me a room with a balcony. However, the staff member upgraded my room at no extra charge with a balcony as a result of my inconvenience.

The property is nearby DCA. It’s quiet, convenient, safe, and clean.

The property is nearby DCA. It’s quiet, convenient, safe, and clean.

Only issue is AC in room didn’t work well. The temp outside was 90+ and humid…room never cooled even close to comfortable

Only issue is AC in room didn’t work well. The temp outside was 90+ and humid…room never cooled even close to comfortable

Very nice stay

Very nice stay

Blood on pillows, hair on bed , bathroom not wiped down and remote control to tv was greasy and dirty. Parking was convenient as well as area.

Blood on pillows, hair on bed , bathroom not wiped down and remote control to tv was greasy and dirty. Parking was convenient as well as area.

The property was close to a supermarket, train station, the Capitol. Service was fantastic

The property was close to a supermarket, train station, the Capitol. Service was fantastic

Great customer service

Great customer service

Was great except they didn’t give me the room I paid for in the beginning but ended up giving me another room to accommodate methen I had no water in my room to welcome me either

Was great except they didn’t give me the room I paid for in the beginning but ended up giving me another room to accommodate methen I had no water in my room to welcome me either

Clean and comfortable

Clean and comfortable

Sheets were not clean. Had to move rooms twice

Sheets were not clean. Had to move rooms twice

The only problem was the club level launch was closed due to remodeling. The compensation of breakfast vouchers shouldn’t have been the solution. The privileges in the club launch is much more than just breakfast.

The only problem was the club level launch was closed due to remodeling. The compensation of breakfast vouchers shouldn’t have been the solution. The privileges in the club launch is much more than just breakfast.

The property advertises room service but the app didn’t work and no one was avaliable when calling. Staff wasn't very friendly, especially the attendant at breakfast.

Stayed here for a work conference. Easy, clean, everything it should be.

We have stayed her many times - the Sheraton Suites is our home while we visit Old Town (which we do often) The staff is friendly & efficient, the property is spotless and its in a great part of town

Hotel downgraded my room without my approval. I left a note to speak with a manager but no one called me back.

Horrible!! Flight cancelled couldn’t get there you would not refund. You suck!

Nice atmosphere and walkable to many shops and restaurants! Clean and well staffed. Really appreciated the water and iced tea in the lobby!

Nice

Always love coming to this Sheraton hotel, been coming here since I was 5. Great service and comfortable rooms!

Rich

My wife got sever repository infection becuase of the bad condition of furniture inside the room.

The suite was roomy and the bed was very comfortable. It was a lovely place to relax after a hectic day of sightseeing. Delicious breakfast buffet.

Staff was weird

Clean and walkable.

Usually stay here when visiting family. Love the

No AC. Very hot room

They said it was "being worked on," but there was no air conditioning during our 3-night stay. What frustrated me the most was the lack of communication and response. They did not say anything until we called. There was no offer of extra water, ice, more fans, a different room, or anything.

Great stay with our family.

Just a regular 3 star hotel. Stuff are real nice. Only con is the water fountain water is not well filtered. It smells like a regular tap water.

Good

Super convenient, short walk to king street and train station to DC. Lots of restaurants near by.

This was an amazing weekend getaway for me. The stay was relaxing and the atmosphere was inviting, I was able to get some writing done and just enjoy myself. The staff were very friendly and the staff at the restaurant were top notch!

The 32 dollars per night parking was a bit expensive. I believe they need to change the process for leaving the parking lot once your stay is over. We had to push a button to call the service desk at the gate for them to let us out. It would be simpler to allow the person to keep the key and drop it off at the gate instead of having to call into the desk to have them let you out.

2. The server needs more training 9n handling food better. 3. There should be clear communication on room checkout time, the door was knocked 3 hrs before check out.

I liked that we got breakfast brought to the door the customer service was great

Like home away from home! Used to stay here as a kid when my parents and I returned from overseas, always a great place to stay!

smell in room, outdated property

This year, my room had ants by the bathroom sink, dusty towels, and hair on the pillows and sheets. I did mention the ants, but I didn’t mention the other things since I was just in the room long enough to eat and sleep for a few days and it seemed kind of silly to complain about. It did end up making me uncomfortable though.

Pleasantly surprised with my stay here at this hotel. I could not reserve a room at the Gaylord Convention Center, so I had to look at neighboring options. They have a free shuttle back and forth to the DC airport, which is convenient!! There’s a Harris Teeter grocery store next door, and the neighborhood is very safe. I highly recommend the Sheraton Suites!

Everything was fabulous! Shuttle from and to airport was very helpful and convenient. Loved our 2 bed suite.

Perfect spot for staying in Alexandria. Walkable to shopping and restaurants and a quick Uber into DC

It was clean and easy

My stay was very good and comfortable I love this hotel and would recommend it to anybody

Hotel is very nice. Cleaners they use in rooms and especially on lobby floor have a smell that makes me feel slightly sick. Otherwise I would give it an excellent rating.

Hospitality was great.

I have stayed at this location on many occasions. Always clean and comfortable. Walkable area with lots to choose from in the way of groceries, shopping or dining.

Room very clean and quiet, comfortable living area. Bathroom a little small but functional.

My stay was great. No complaints.

Stay here often because the rooms are always spotless, the staff is wonderful and it is affordable, also a great location.

Very clean , staff was great and helpful.

My room was beautiful and the view was excellent.

I think the sheets could be more comfortable. The duvet sheet combo was not very comfortable.

Unexpected “Suite revenue charge “ of $25 a night was tacked onto bill.

Wonderful hotel within easy walking distance to Old Town Alexandria. Lots of dining options right around hotel. Beds were very comfortable and room was plenty spacious. Great shuttle to/from airport. And rail service was within easy walking distance for easy access to Washington DC.

We like the property. Very convenience.

Great property in a walkable location.

Excellent value for a suite. In room fridge. Quiet. Comfy bed. Great rain shower. It would've been perfect if there hadn't been a musty smell in the room. It was frustrating not to be able to open a window to clear it out.

Great location close to restaurants. Walkable. Near King street as well. Staff was kind. Self Parking lot is tight with an SUV.

The room had a musty/mold smell. The first couple of nights we woke with respiratory heaviness. The air filter on hvac was caked with dust and mold from a/c dripping on it . We tried to change rooms but front desk said we needed to talk to manager who never responded. We were in a Confrence all day and gone when we returned. The air filters have never been changed , dust around all vent openings as well . If you want to get sick stay here .

Really nice suite with good value for the money. Easy walk to Old Town.

The property was beautiful! The room was spotless and the front desk girl was very nice!

Excellent choice for staying in close proximity to dining, transport and the harbour.

Conveniently located to the airport, and the food was good at the hotel.

The location was perfect for our trip and so close to the airport and restaurants. The front desk staff made us feel welcome. The carpet in the hallways made pulling our luggage a bit of a chore, and the self-parking is better suited for smaller or average sized cars, but everything else was great.

We found the staff(especially Camille and Maide ) very accommodating and friendly. Very knowledgeable of good restaurants to eat at. The shuttle driver treated the passengers like VIPs. He would bring down the step stool to assist the passengers getting up/off the shuttle everytime. The maintenance people were quick to fix the drain issue in the bathroom. Cookies and fruits were available everyday as snacks for free. The layout of the lobby and outside courtyard were superbly done where guests could sit and enjoy their own privacy.Truly we found a gem of a hotel. We will definitely be back when in the area.

I love this hotel. It's expensive for my budget, but it's beautiful, clean, comfortable, with great staff. The pictures are accurate. Lovely furnishings, smartly appointed, great shower. The location is wonderful (especially if you are staying in Old Town). The only defect is parking. As a Midwesterner, i hate paying for parking.

It's a great place ..

Great location with plenty of shopping and eating options within walking distance.

The Sheraton is in North Old Town, and is super convenient to everything. It’s a short walk to the restaurants and shops of King Street, but there are lots of amazing dining options nearby too. The property is very modern and there is underground parking. I will definitely be back!

It was a nice room, but small for a suite. I got the studio suite and I found it claustrophobic. I actually ran into the couch with my backside as I entered the room with my luggage since it was so close to the door. I enjoyed that the living area was separate from the sleeping area and the room darkness was great (with the exception of the green TV light blinking at me). The AC was insufficient and weak so I was hot most of the night, which I didn't like. There is a thermostat where you have the illusion that you can control the AC, but it was so ineffective like it was malfunctioning. I got in around 2 am, so I upset but too tired to care. The shower was nice and the water pressure was not as good as my house, so if you have long thick hair you may be rinsing for a while. The bedcovers are weirdly designed, uncomfortable, and seemed connected to the sheets...? I could smell the previous person on the bedcover so I tried to separate it from the sheet so I could use the sheet alone but it was stuck in the weird duvet-ish cover so I had to deal with the stranger's funk on the blanket right near my face which made sleeping more difficult. Beautiful location though and the ride back to the airport was lovely. They offer a friendly shuttle service and a great looking menu of to-go breakfasts for purchase on the way to the airport. It's also about 10 minutes away from the DCA. The price wasn't worth what they were offering for such a small room.

This stay was our second time at this hotel. It was ruined from the start. Upon arrival we were charged twice for our room (accident by a clearly newer staff member, no worries, things happen) which was deducted and never acknowledged by the staff in the morning. When we got into our room at 11:30pm, it had a dank and moldy smell. My son instantly had a sneezing/allergy fit and reaction. Due to the lack of knowledge on the person that checked in, we didn’t want to confront him because we were unsure he would actually be able to help. In addition, our 5&2 year old children were extremely tired after long hours of travel and due to the late hour of our arrival. Our tub’s water was pooling to the point of it almost being a bath, which we mentioned to the front desk and were told it would be fixed, it never was. It’s pretty disappointing that after the front desk was made aware of this, they told us they couldn’t credit or refund anything due to it being booked through “Expedia, a third party”? Expedia is a client of theirs that clearly helps with the promotion of their hotel, in addition to the fact that it was indeed the hotel and not Expedia that cause the issue. The air quality alone should have been a cause for concern but clearly, we were not valued as paying clients. It’ll remain to be seen as to if we are refunded for the double charge. I would think an almost allergy/asthma attack and poor water conditions would be enough to take action. Disappointing experience

I've stayed here before, ant this time was no different. Everything from the staff to the accommodations are A . I'll be staying there again next year.

The hotel is amazing. The staff were very, very nice, respectful, personable, and very accommodating. The hotel and the rooms were very clean.Would I stay there again the answer is yes. Would I recommend this hotel, the answer is yes.

I absolutely loved this Sheraton and will definitely stay here again the staff was super friendly, the rooms were extremely clean. The bed was so comfy, I also loved the room setup my son had his own space! Shout out to amazing customer service at the front desk Apinya, Cynthia and Maide. Thank you, ladies, for making my stay pleasurable you ladies are truly gems!

I absolutely loved this Sheraton and will definitely stay here again the staff was super friendly, the rooms were extremely clean. The bed was so comfy, I also loved the room setup my son had his own space! Shout out to amazing customer service at the front desk Apinya, Cynthia and Maide. Thank you, ladies, for making my stay pleasurable you ladies are truly gems!

We enjoyed our stay. The only time we were disappointed was on the last day staff came to clean the room and did not knock first just unlocked and was ready to come. The person was apologetic though. Otherwise everyone was very welcoming and respectful. We appreciated the shuttle service to and from the airport. The restaurant in the hotel was enjoyable and the fact that there were others within walking really made our stay enjoyable. The Nelson Family

Booked for a gamily friend that was visiting. Pleasantly surprised - great location and modern design.

Proximity to tourists attraction in DC

Great location near a lot of awesome food spots. Easy walk to Metro Station. Easy access to airport.

Amazing trip in nice hotel.

We we intown for a burial at Arlington, so a quick trip but Sheraton was an amazing place to stay. Close to everything we could walk to once we got there. Rooms very comfortable and quiet.

Very convenient location for transit or even to see DC, Uber to Grand Hayat $15!

The hotel was nice, and the staff were courteous; but we booked a room for 4, and they gave us 2 towels, 2 pillows, and one blanket. When we asked for more, they told us they were doing laundry and didn’t have more.

To get help We ate in restaurant food was delicious Staff didn’t really say anything

My complaints are 1. the thermostat for the room did not work even after the maintenance people worked on it we could not get the room cool enough. Also elevator outages two of them

The staff was great. The elevator was down the whole weekend which left one elevator for the whole hotel which was troublesome.

The staffs are excellent. They are very friendly and helpful. Location is great.

Air conditioner did not cool room down, one of the 2 elevators were broken so everyone had to use 1 functioning elevator. Also the elevator that goes down to the parking garage was down one day. I am a lifetime gold Marriott member I will be changing to Hilton, I was in town for sons wedding and we could not get cooled down coming back to the hotel.

It is in a superb location right across from my offices. The major downturn in the property is a horrible "IKEA" remodel. Sheraton is not alone...I now tend to stay in Airbnbs as they have some charm and personality. Most of the hotel remodels today are very bland and utilitarian in design...this is across the country.

Overall great stay! Short Uber trip to MGM which was our reason for our stay

Very few dining options in the area. All in area are expensive.

One of the best room I have stay. Market in front. Good location

Comfortable and convenient

Great

The hotel only had 1 working elevator and no access to stairs. This was very inconvenient.

We’ve stayed here often and have made it our home when we visit Old Town which is frequent. Love the courtyard - a great spot to have a drink, unwind or read. Fresh iced tea in the lobby is an awesome feature too!!

beautiful property

It was quiet and convenient for our needs.

One of the elevators was constantly broken leading to 10-15 minute waits to go up and down. Stairs were alarmed so could not take those. Also, front desk staff had a terrible time explaining things like how to get to the Metro, which should have been routine and easy. I will say that Muhammed was absolutely solid and helpful. Unlike other front desk personnel.

We had a great time! The staff was friendly & helpful.

Check in was not allowed til 6pm which caused enormous complications in getting dressed and ready for evening events on a tight schedule. Never again!!!

Very nice and modern

Staff very friendly

Property was great, customer service was amazing. We had an issue with our room and they took care of it in the blink of an eye, only negative is the food/room service was blah!

Like the style!

Good location and good value.

Nice, clean room.

very good staff and property was in a really neat neighborhood. Will stay again!!!

Booked a Club level room. Told at check in that Club services are not available. 😢 Bought breakfast for 2. Told at check in can’t bring it back to room. My husband is disabled so eating downstairs is not an option. Very disappointed!!

Very nice and clean. Location and convenience

This was a friendly, warm atmosphere from check in to checkout. Wonderful location, walking distance to Major grocery store, alongside great eateries. Shuttle runs every hour to Airport. Clean and nice decor. Would stay again!

It was a bare bones place, clean but uninteresting, they seem to skimp on quality and design of updated rooms.

The property was convenient to shopping and river front.