Holiday Inn Express Hotel & Suites Albany by IHG
About Holiday Inn Express Hotel & Suites Albany by IHG
Holiday Inn Express & Suites Albany By IHG provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel.The hotel offers reception amenities including luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Whether it's an extended stay or simply needing fresh attire, laundromat, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible.The hotel's daily housekeeping ensures an excellent option for your stay.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel.Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay.In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television and cable TV for their entertainment needs.Within specific rooms, a refrigerator and a coffee or tea maker is conveniently available for your use.You'll be pleased to know that select guest bathrooms offer bathroom amenities such as a hair dryer, ensuring a comfortable stay. Each day, arise to a delightful complimentary morning meal at Holiday Inn Express & Suites Albany By IHG. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Throughout the day, engage in the entertaining activities available at Holiday Inn Express & Suites Albany By IHG.Unwind by the pool at hotel and cherish a leisurely moment.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Bar / lounge
- Café / coffee shop
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Luggage storage
- In-room refrigerator
- In-room microwave
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Elevator
- In-room safe
Reviews
The hotel generally received positive reviews for its cleanliness, comfortable rooms, and friendly staff. However, some guests expressed concerns about maintenance issues and slow service.
- Cleanliness of rooms and common areas
- Comfortable rooms and beds
- Maintenance issues in some rooms
- Slow service, particularly during check-in
- 5/5
Rooms clean, Staff are professional and friendly. Breakfast is good. Parking a bit tight. Overall Great Stay. I will go back!
- 4/5
The location was great & the staff were always nice.
- 5/5
Breakfast Fresh. Ms. Geraldine & the other kind lady that worked that Sunday made sure all was well. I appreciate the two of them making sure it was just like breakfast at home!! Clean rooms, ample parking.
- 5/5
The staff had excellent customer service, the room was clean, and the breakfast was good.
- 5/5
Room was clean, staff was excellent and will come back when I’m in town!
- 4/5
Delicious.
- 5/5
I love the staff there breakfast was good
- 5/5
The outstanding customer service from the lady that checked us in was top notch. She went above and beyond to make sure our needs were met. Because of her, I will definitely come back for another stay.
- 3/5
Hotel has construction good for one night stay
- 5/5
Breakfast was great. Staff very nice. Clean room. Will definitely stay again when visiting area.
- 5/5
The environment was very clean. The staff provided great customer service.
- 5/5
My fiancé and I stayed at Holiday Inn Express Hotel & Suites Albany and had a great experience. The room was clean and comfortable, the staff were friendly and welcoming, and the breakfast was fresh with a nice variety of options each morning. Parking was easy, convenient, and felt safe throughout our stay. We truly enjoyed our visit and would definitely stay again.
- 5/5
the staff was very nice
- 5/5
Very friendly staff, above average. Hot water in shower was adequate for me but would not get hot enough for wife. Room was very nice, did have a stool not flushing correctly which was corrected.
- 5/5
Yes, it was very clean and a pleasant experience! Thank you!
- 4/5
Breakfast was great.
- 1/5
I opened the refrigerator to wipe it down and put my water bottles in, and there were plates inside. The sheets had food particles on them and there was hair in the sink. Very disappointing to say the least and staff did absolutely NOTHING to make amends except apologize. I will not be back.
- 5/5
Perfect for a 1 night stay over. Clean. Safe.
- 5/5
Very clean, comfortable, fresh rotating breakfast menu that was very good, good staff
- 5/5
Nice but small couldn't find tv remote
- 5/5
Property looks great and well kept as well as new. In a good spot as far as shopping and dining. If you want spirits you have to go elsewhere, but they do have beer. House cleaning is only every 3 day which is a bummer though.
- 5/5
Clean
- 5/5
Clean
- 5/5
No
- 2/5
Room smelled like marijuana and had to ask for another one. Second room had other people’s hair in the sheets and wasn’t clean.
- 2/5
Room smelled like marijuana and had to ask for another one. Second room had other people’s hair in the sheets and wasn’t clean.
- 5/5
Staff was friendly!
- 5/5
Staff was friendly!
- 5/5
Clean room, Great staff.
- 3/5
- 3/5
- 5/5
Room was clean and staff was so sweet
- 5/5
Room was clean and staff was so sweet
- 4/5
Staff was friendly, Room was great, only complaint was the check in process was too long.
- 4/5
Staff was friendly, Room was great, only complaint was the check in process was too long.
- 3/5
When taking a shower the tub wouldn’t drain. Someone put lotion in the conditioner and body soap in the shampoo. It made my hair feel like straw.
- 3/5
When taking a shower the tub wouldn’t drain. Someone put lotion in the conditioner and body soap in the shampoo. It made my hair feel like straw.
- 3/5
Notes: Bathroom Towels smelled like “smoke” when taken from the shelving. The bathtub was stained. One of the main walls near the thermostat was dirty and the thermostat was loose on the wall. Bathroom appeared to have been damaged by water.
- 3/5
Notes: Bathroom Towels smelled like “smoke” when taken from the shelving. The bathtub was stained. One of the main walls near the thermostat was dirty and the thermostat was loose on the wall. Bathroom appeared to have been damaged by water.
- 5/5
Smooth and efficient Check in, very clean hotel and great location.
- 5/5
Smooth and efficient Check in, very clean hotel and great location.
- 4/5
It was neat and the staff were courteous and helpful. The ice machine on the floor I was on was nonfunctional though
- 4/5
It was neat and the staff were courteous and helpful. The ice machine on the floor I was on was nonfunctional though
- 5/5
Late night check in was great. Friendly.
- 5/5
Late night check in was great. Friendly.
- 5/5
clean room, warm cookies, nice linens and very important; black out shades!
- 5/5
clean room, warm cookies, nice linens and very important; black out shades!
- 5/5
Staff is so nice
- 5/5
Staff is so nice
- 5/5
Everything was great. Love to stay here. It is always quiet, clean and restful.
- 5/5
Everything was great. Love to stay here. It is always quiet, clean and restful.
- 5/5
New desk staff was warm and welcoming.
- 5/5
New desk staff was warm and welcoming.
- 3/5
Dirty shower
- 3/5
Dirty shower
- 5/5
Yes
- 5/5
Yes
- 5/5
Good
- 5/5
Good
- 5/5
The room was clean and spacious. Staff was very helpful and friendly.
- 5/5
The room was clean and spacious. Staff was very helpful and friendly.
- 5/5
Everything is fine
- 5/5
Everything is fine
- 2/5
Toilet seat was soiled and no staff on site to clean, pillowcases were musty and hardly any body wash was in the dispenser, I did complain to the front desk
- 2/5
Toilet seat was soiled and no staff on site to clean, pillowcases were musty and hardly any body wash was in the dispenser, I did complain to the front desk
- 5/5
Room was excellent, Staff was pleasant and helpful, would defin
- 5/5
Room was excellent, Staff was pleasant and helpful, would defin
- 5/5
It is a very nice hotel. It was very quiet. The elevator was quiet, smooth and quick.
- 5/5
It is a very nice hotel. It was very quiet. The elevator was quiet, smooth and quick.
- 3/5
Breakfast was just ok.
- 3/5
Breakfast was just ok.
- 5/5
Staff member above and beyond
- 5/5
Staff member above and beyond
- 5/5
Our stay was very nice. The room was spacious and clean. Our checkin was efficient and quick. The staff was very pleasant. We will definitely stay here again.
- 5/5
Our stay was very nice. The room was spacious and clean. Our checkin was efficient and quick. The staff was very pleasant. We will definitely stay here again.
- 4/5
Yes. Friendly staff and good food
- 4/5
Yes. Friendly staff and good food
- 5/5
We did the green stay the staff were great! Thank you
- 5/5
We did the green stay the staff were great! Thank you
- 3/5
Breakfast had a variety of options to choose from, open area to enjoy eating. My shower was hazardous and slipped going in, the water pressure was horrible it took almost hour to shower hard water and barely any water came out. Staff were super nice and friendly but the conditions of hotel need a serious update especially bathrooms, we had several families join us this weekend while visiting for a birthday and every room was the same for the shower, it literally drips water n doesn't rinse fully!
- 3/5
Breakfast had a variety of options to choose from, open area to enjoy eating. My shower was hazardous and slipped going in, the water pressure was horrible it took almost hour to shower hard water and barely any water came out. Staff were super nice and friendly but the conditions of hotel need a serious update especially bathrooms, we had several families join us this weekend while visiting for a birthday and every room was the same for the shower, it literally drips water n doesn't rinse fully!
- 4/5
Everyone was great at the Holiday Inn.
- 4/5
Everyone was great at the Holiday Inn.
- 5/5
Very clean, and friendly service.
- 5/5
Very clean, and friendly service.
- 5/5
The staff was great, the room clean , MY FAMILY LOVED IT THERE , we had a beautiful experience with the staff , thank to your staff me family had a beautiful experiences
- 5/5
The staff was great, the room clean , MY FAMILY LOVED IT THERE , we had a beautiful experience with the staff , thank to your staff me family had a beautiful experiences
- 3/5
We had a tough time checking in when we arrived.
- 3/5
We had a tough time checking in when we arrived.
- 5/5
Clean Room,Great Staff and Great Food
- 5/5
Clean Room,Great Staff and Great Food
- 5/5
We were gone early each day hunting so we dont knownhow the breakfast was.
- 5/5
We were gone early each day hunting so we dont knownhow the breakfast was.
- 5/5
The room was clean and spacious. We felt safe in the parking lot. The front desk staff was very nice and welcoming.
- 5/5
The room was clean and spacious. We felt safe in the parking lot. The front desk staff was very nice and welcoming.
- 4/5
Well lit
- 4/5
Well lit
- 5/5
The hotel staff welcomed ASU alumni with opened arms and had the hotel loby decorated very nice. They had snacks, etc. Great stay
- 5/5
The hotel staff welcomed ASU alumni with opened arms and had the hotel loby decorated very nice. They had snacks, etc. Great stay
- 5/5
I came for ASU homecoming and the hotel + staff were so amazing. No complaints
- 5/5
I came for ASU homecoming and the hotel + staff were so amazing. No complaints
- 5/5
yes
- 5/5
yes
- 5/5
Room was clean and the staff was very friendly and welcoming!
- 5/5
Room was clean and the staff was very friendly and welcoming!
- 5/5
Parking was good, check in was great!
- 5/5
Parking was good, check in was great!
- 5/5
The hotel was very clean and quiet. Very easy parking and the staff were very friendly and accommodating. I will stay again.
- 5/5
The hotel was very clean and quiet. Very easy parking and the staff were very friendly and accommodating. I will stay again.
- 4/5
Staff was great. Room was clean. Area was quiet. Would stay there again.
- 4/5
Staff was great. Room was clean. Area was quiet. Would stay there again.
- 4/5
Clean
- 4/5
Clean
- 5/5
.
- 5/5
.
- 5/5
The beds were so comfortable, my son ask can he take the bed home….lol
- 5/5
The beds were so comfortable, my son ask can he take the bed home….lol
- 5/5
Near shops and gas stations
- 5/5
Near shops and gas stations
- 3/5
TV and remote was out dated the romote volume wouldn't work and i use 2 bath clothes when i shower 1 for the top 1 for the bottom u ofer only one .Everything else was good .
- 3/5
TV and remote was out dated the romote volume wouldn't work and i use 2 bath clothes when i shower 1 for the top 1 for the bottom u ofer only one .Everything else was good .
- 5/5
It was nice. The rooms clean and quiet...quiet until our last night stay. Don't know what happened with the guest that checked in. There were loud banging on the walls, bumping extreme loud music played. No sleep/rest on our last night. Sounded like an entire soccer team "live"Absolutely nothing taking away from all the amazing staff. Front desk checking in and out. Tremendous coffee freshly brewed "love" that machine. Most wonderful 2 attentative extremely friendly ladies with the very nicely prepared daily breakfast. The noise has nothing to do with the building it's just the guest that was unfortunately not mindful of other guest😔
- 5/5
It was nice. The rooms clean and quiet...quiet until our last night stay. Don't know what happened with the guest that checked in. There were loud banging on the walls, bumping extreme loud music played. No sleep/rest on our last night. Sounded like an entire soccer team "live"Absolutely nothing taking away from all the amazing staff. Front desk checking in and out. Tremendous coffee freshly brewed "love" that machine. Most wonderful 2 attentative extremely friendly ladies with the very nicely prepared daily breakfast. The noise has nothing to do with the building it's just the guest that was unfortunately not mindful of other guest😔
- 1/5
The hotel staff were rude. They were not accommodating to service animals as they said they were. Staff were discussing problems they had with us to other guests.
- 5/5
The property is convenient to ASU and restaurants.
- 5/5
The property is convenient to ASU and restaurants.
- 5/5
I’ve stayed her twice and I’ve not been disappointed. It’s very convenient to ASU, where my daughter is now a student. The rooms are clean and the staff is very helpful and friendly. The breakfast is great! This will be my choice of hotels when I come visit my daughter or for her when she needs a getaway from dorm life.
- 5/5
I’ve stayed her twice and I’ve not been disappointed. It’s very convenient to ASU, where my daughter is now a student. The rooms are clean and the staff is very helpful and friendly. The breakfast is great! This will be my choice of hotels when I come visit my daughter or for her when she needs a getaway from dorm life.
- 3/5
Room wasn't ready,but when got the room was great, clean.
- 3/5
Room wasn't ready,but when got the room was great, clean.
- 5/5
Great Service
- 5/5
Great Service
- 5/5
It was great!
- 5/5
It was great!
- 5/5
It was very clean and close to many restaurants and other shops.
- 5/5
Spacious, clean rooms. Delicious breakfast. .
- 5/5
Spacious, clean rooms. Delicious breakfast. .
- 4/5
I love that the property was clean, close to shopping area, the staff was friendly, easy check in, easy check out, the beds were comfortable, and love that the hotel was close to my event. I did not love that the hotel room does not have a safe, I hate the shower head, water flow was very, very weak, the bathroom door needed replacement, the bottom of the door was breaking apart, the front of the hotel lawn was mixed with dirt, looks as if the grass was not finish laying, kind of desert looking. Overall the hotel was very nice, décor was not bad, just needed a few repair that was visible to the eyes in the room.
- 4/5
I love that the property was clean, close to shopping area, the staff was friendly, easy check in, easy check out, the beds were comfortable, and love that the hotel was close to my event. I did not love that the hotel room does not have a safe, I hate the shower head, water flow was very, very weak, the bathroom door needed replacement, the bottom of the door was breaking apart, the front of the hotel lawn was mixed with dirt, looks as if the grass was not finish laying, kind of desert looking. Overall the hotel was very nice, décor was not bad, just needed a few repair that was visible to the eyes in the room.
- 5/5
Polite and helpful staff, clean and comfortable
- 5/5
Polite and helpful staff, clean and comfortable
- 4/5
The staff was very pleasant. The room was a good size. The finishings could be cleaned a little better. Rusty was being cleaned with my Clorox wipes.
- 4/5
The staff was very pleasant. The room was a good size. The finishings could be cleaned a little better. Rusty was being cleaned with my Clorox wipes.
- 4/5
It was clean and safe.
- 4/5
It was clean and safe.
- 3/5
Staff were friendly..breakfast was good. The bed was uncomfortable and made noises when I got in and out. The bathroom ceiling had water damage and the tub had permanent stains which made it look dirty. And there was no ventilation it steamed up pretty bad.
- 3/5
Staff were friendly..breakfast was good. The bed was uncomfortable and made noises when I got in and out. The bathroom ceiling had water damage and the tub had permanent stains which made it look dirty. And there was no ventilation it steamed up pretty bad.
- 2/5
Bathroom tub was painted and brown on cracks fridge didn't work door also was hard to close
- 2/5
Bathroom tub was painted and brown on cracks fridge didn't work door also was hard to close
- 5/5
The breakfast saturday morning was amazing
- 5/5
The breakfast saturday morning was amazing
- 2/5
I stayed in room 409. While staying at the hotel the bathroom smelled like strong urine(pee) which caused a bad odor smell, sink and tub had visible black hair indicating it had not been cleaned. Also, the mini refrigerator had a stinky odor. Plus, they only put one towel in the double queen room. I reported this issue to the front desk. However, I could not be moved because the hotel was booked. The young lady at the desk came up to the room and smelled how bad the smell of the room was during my visit. The employee was very nice and felt bad because the cleaning staff was off duty and no more rooms were available.
- 2/5
I stayed in room 409. While staying at the hotel the bathroom smelled like strong urine(pee) which caused a bad odor smell, sink and tub had visible black hair indicating it had not been cleaned. Also, the mini refrigerator had a stinky odor. Plus, they only put one towel in the double queen room. I reported this issue to the front desk. However, I could not be moved because the hotel was booked. The young lady at the desk came up to the room and smelled how bad the smell of the room was during my visit. The employee was very nice and felt bad because the cleaning staff was off duty and no more rooms were available.
- 5/5
It was a nice stay
- 5/5
It was a nice stay
- 4/5
Limited shopping for the area compared to similar cities of that size. Several and varied dining options.
- 4/5
Limited shopping for the area compared to similar cities of that size. Several and varied dining options.
- 3/5
The staff was lovely. The room however had a dripping shower which kept me up at night. There were a number of family reunions staying that weekend which brougt noisy guests and children jumping around in the room above. Certainly was not a restful trip.
- 3/5
The staff was lovely. The room however had a dripping shower which kept me up at night. There were a number of family reunions staying that weekend which brougt noisy guests and children jumping around in the room above. Certainly was not a restful trip.
- 3/5
I was looking forward to a swim after work, but when I got there the pool had a closed sign. The next day I inquired about the closure and was told it was actually open. The breakfast was wonderful! The room was semi clean, meaning hair was in the shower and the soap/lotion bottles were empty, but the sheets were clean.
- 3/5
I was looking forward to a swim after work, but when I got there the pool had a closed sign. The next day I inquired about the closure and was told it was actually open. The breakfast was wonderful! The room was semi clean, meaning hair was in the shower and the soap/lotion bottles were empty, but the sheets were clean.
- 3/5
When I turned on the sink in room 424 Executive Suite) the entire knob came in off. The next morning I was pulling the hand towel off of the wall rack and the whole right side of of it came off the wall over the sink counter. There’s nothing executive about the executive suite either.
- 3/5
When I turned on the sink in room 424 Executive Suite) the entire knob came in off. The next morning I was pulling the hand towel off of the wall rack and the whole right side of of it came off the wall over the sink counter. There’s nothing executive about the executive suite either.
- 5/5
Nicest
- 5/5
Nicest
- 4/5
There were a few things to note about the room that we consider pitfalls. First of all, the showerhead was too high, there was no central lighting in the room space so it was very dark, and I struggled with plug ins on the bedside table. These are things I know come with the design of the hotel and can probably not be fixed. Other things we noted were slow draining tub and wet bar sink, tiles were loose, a drawer handle wasn't secure, provided trash cans were tiny and there were ant hills out in the parking lot that ensured my feet were attacked every time I stepped outside. (I realize the ant thing is a southern Georgia staple.) Overall, this hotel was a good choice for us due to the nature of our stay. Many of the things we mentioned are easily fixed or part of the wear and tear of a 10 year old hotel. We would definitely stay here again.
- 4/5
There were a few things to note about the room that we consider pitfalls. First of all, the showerhead was too high, there was no central lighting in the room space so it was very dark, and I struggled with plug ins on the bedside table. These are things I know come with the design of the hotel and can probably not be fixed. Other things we noted were slow draining tub and wet bar sink, tiles were loose, a drawer handle wasn't secure, provided trash cans were tiny and there were ant hills out in the parking lot that ensured my feet were attacked every time I stepped outside. (I realize the ant thing is a southern Georgia staple.) Overall, this hotel was a good choice for us due to the nature of our stay. Many of the things we mentioned are easily fixed or part of the wear and tear of a 10 year old hotel. We would definitely stay here again.
- 4/5
The bathtub was dirty and the night mgr came in znd tried to clean it ,but couldn't. He gave us extra towels to put in the tub and said that he couldn't clean it.
- 4/5
The bathtub was dirty and the night mgr came in znd tried to clean it ,but couldn't. He gave us extra towels to put in the tub and said that he couldn't clean it.
- 4/5
All was good. I felt like the young lady at the front desk could have been a little warmer. She was not there when I came in. After waiting for a few minutes, I said ‘hello’. She came out but was not very welcoming. It was almost as if I interrupted her. But when we later inquired about buying bottled water, she gave us complimentary bottles.
- 4/5
All was good. I felt like the young lady at the front desk could have been a little warmer. She was not there when I came in. After waiting for a few minutes, I said ‘hello’. She came out but was not very welcoming. It was almost as if I interrupted her. But when we later inquired about buying bottled water, she gave us complimentary bottles.
- 5/5
Great location, right off the highway and close to plenty of restaurants and retail. The hotel was clean and comfortable, no complaints. We would stay here again.
- 5/5
Great location, right off the highway and close to plenty of restaurants and retail. The hotel was clean and comfortable, no complaints. We would stay here again.
- 0.5/5
I was overcharged
- 5/5
Over all everything was great, We will be back again.
- 5/5
Over all everything was great, We will be back again.
- 5/5
My stay was great. The staff was great. The breakfast was great compared to standard continental meals. The facility was clean and safe. However, the toilets are too low.
- 5/5
My stay was great. The staff was great. The breakfast was great compared to standard continental meals. The facility was clean and safe. However, the toilets are too low.
- 5/5
Excellent
- 5/5
Excellent
- 4/5
Front desk manager was borderline rude! Upon arrival she announced loudly to everyone in the lobby that my card that was in file was declined. I eas aware of that because the card had been cancelled recently and I already was handing her a card for the charges. She was curt and short. Showed no patience or empathy and carried herself haughtily as she went about her duties. (She was the manager on duty) She was accompanied by another lady who was pleasant, and answered our questions with kindness and patience. Manager had no customer service skills. She may be efficient however she’s robotic and unfeeling.
- 4/5
Front desk manager was borderline rude! Upon arrival she announced loudly to everyone in the lobby that my card that was in file was declined. I eas aware of that because the card had been cancelled recently and I already was handing her a card for the charges. She was curt and short. Showed no patience or empathy and carried herself haughtily as she went about her duties. (She was the manager on duty) She was accompanied by another lady who was pleasant, and answered our questions with kindness and patience. Manager had no customer service skills. She may be efficient however she’s robotic and unfeeling.
- 3/5
My stay was average. The ladies at the front desk can be a little more friendlier. They didn't smile or greet us as if they were glad that we were there. The lobby was clean however, the ice machine was out of order on the 3rd floor. We were placed in a room near the elevator therefore it was loud when someone was either on the elevator or getting off the elevator. Elevator was loud maybe because inside of the elevator the inspection certificate had expired in March of 2025 and was overdue for its inspection.
- 3/5
My stay was average. The ladies at the front desk can be a little more friendlier. They didn't smile or greet us as if they were glad that we were there. The lobby was clean however, the ice machine was out of order on the 3rd floor. We were placed in a room near the elevator therefore it was loud when someone was either on the elevator or getting off the elevator. Elevator was loud maybe because inside of the elevator the inspection certificate had expired in March of 2025 and was overdue for its inspection.
- 4/5
Front desk staff very friendly and helpful. I would suggest smart TV upgrade to allow streaming in rooms.
- 4/5
Front desk staff very friendly and helpful. I would suggest smart TV upgrade to allow streaming in rooms.
- 5/5
Everyone was nice, even though when I got to the hotel my first room was not clean; but the young lady was very helpful in getting me a new room with extra space
- 5/5
Everyone was nice, even though when I got to the hotel my first room was not clean; but the young lady was very helpful in getting me a new room with extra space
- 4/5
It was a nice property
- 4/5
It was a nice property
- 5/5
The stay was very comfortable. Staff was very polite and professional.
- 5/5
It could of been extra towels and wash clothes in the room but other than that everything was great
- 5/5
Love the warm cookies upon arrival. Friendly staff. Ms. Geraldine was amazing at breakfast.
- 5/5
we had a wonderful day! The staff was friendly. The breakfast was awesome and the rooms were clean and comfortable. I will be back.
- 4/5
The property is quiet and clean
- 4/5
4 stars
- 5/5
This property staff is always pleasant each time I visit. My room and my key cards are ready before I arrive. They call to confirm if I am running late. The breakfast is also good.
- 5/5
The staff were very friendly and helpful. The entire property was clean. I enjoyed my stay and would definitely stay again.
- 1/5
This was the most awful stay ever… I stay at the Holiday Inn Express every time my family and I travel. Prior to my arrival date I was placed on hold twice, the first time 40 minutes and the second time 15 minutes, I only wanted to upgrade my room if one was available. Arrived to the room and the toilet was stained with urine drops. Refrigerate freezer part did not work and melted all my granddaughter ice cream for her birthday celebration. The staff was very nonchalant when I asked for pool towels. Further the phone did not work in our room so I could not contact the front desk. Woke up Sunday morning asking for towels and wash clothes and was advised there was non available. My stay was awful although I love me an holiday inn express when I am away from home and need a hotel to stay in. My family and I was unable to shower due to no towels and wash clothes being unavailable prior to checkout. We were unable to finish my granddaughter’s birthday celebration because we could not shower so we drove back home.
- 5/5
Customer service was very welcoming. The tub looked a little rough but it was clean. Would I stay again, yes.
- 4/5
Some things need to be fixed in the room I was staying. The shower door knobs were coming off, the door seemed to not close all the way and the shower floor was peeling really bad. I didnt like the lighting for the room. You had to turn on all the lamps. I will stay again.
- 4/5
Room clean, beds comfortable.
- 5/5
No.
- 5/5
All is well
- 4/5
Awesome 👌 👏 Everything was GREAT!
- 5/5
It was a pretty standard hotel. Everything was clean and efficient.
- 5/5
Wonderful stay!
- 5/5
The staff were nothing short of amazing.
- 5/5
Clean and surrounded by a lot of food options. I will be back.
- 5/5
Convenient location
- 4/5
Decent hotel to stop through on the way to someone else. We stray here once a year. I would recommend. Restaurants nearby.
- 5/5
The property was okay
- 5/5
We had an excellent experience at this hotel. The staff was friendly and helpful. Breakfast was very nice and the staff was excellent in the breakfast area. We were very pleased with the service and the quality of the hotel. We will return when the need arises to travel to Albany.
- 3/5
Roaches in both room we were moved to. So we left, didnt stay.
- 4/5
The staff was very courteous and efficient. The hotel was clean and breakfast was great. The only issue I had is that the tub drained very slowly, so when we showered we were standing in water.
- 5/5
Cost per night was higher that expected.
- 3/5
It was nice but not what I expected for the money I pay every time I stay at this particular Hotel the shower head was not working properly, they were short on towels the tub was rough but everything else was okay
- 4/5
Stay was wonderful. I originally got the room because my heat was out at my house. However, I only stayed a few hours so I did not get to experience the whole experience of sleeping and getting their breakfast in the morning due to the fact that my boyfriend told me to stay with him but still appreciated everything
- 5/5
nice stay. staff. excellent
- 4/5
Unit 102 could use some bathroom maintenance. Caulking in the tub, resurface the tub, Re-stain the bath counter. Otherwise, the room was clean and in good repair as always at this specific hotel. The staff here is always pleasant. Missed the cookies (staff stated they are waiting for a new cookie oven.)
- 1/5
I booked the wrong hotel last minute and they would not give me a refund. I will not be booking with them ever in the future.
- 3/5
We only stayed one night. I picked this hotel because it has an indoor pool. They do not heat the pool and keep it very dirty. For a holiday Inn express I was pretty disappointed.
- 5/5
This property is close to a large mall, but hidden away next to an apartment complex. It is being renovated, so things are not as good as they will be (hopefully). The hot breakfast is good; the staff obliging.
- 5/5
Great
- 2/5
We had to wait to check in, there was Noone at the desk for at least five minutes. Our room was fine, but bedding was not warm. Breakfast was fine
- 5/5
- 4/5
.
- 5/5
Visit met and exceeded expectations!
- 5/5
All in all great!
- 2/5
They sent me to a room at first that had a not ready yet sign and wasn’t cleaned at all. They gave me another room but it wasn’t that clean either
- 5/5
Very clean.
- 5/5
I picked this hotel specifically for the pool a d it was clised. I should have been informed about it.
- 4/5
Enjoyed my stay
- 4/5
The property was nice, we just stayed while it was being remodeled. Absolutely nothing wrong with the property and the staff was a 10. Would definitely be staying again at the property on my next visit.
- 5/5
Great place to stay at an economical price! Will definitely be back
- 2/5
Good
- 5/5
- 5/5
It was Halloween party for my 7yr old so everything was ok they got to swim only thing the bath tub was dirty but overall wonderful.
- 5/5
Property is very clean and close to everything that you need.
- 5/5
Friendly and professional staff. Clean and comfortable rooms. Good location for visiting Albany.
- 5/5
It was very quiet,room was very nice and clean had refrigerator and microwave in it which I like, also staff provided treats in the foyer as a snack for guests.
- 3/5
Ive stayed in nicer for less. Uncomfortable beds, sheets hard and scratchy. Hair in bathroom. Water damage to bathroom door. Breakfast was ok. Definitely not a picky person but i paid for 2 nights i was expecting more. Inside pool was so cold could not even enjoy it.
- 4/5
Did not like the lack of parking spaces I had to park on the curb
- 5/5
Very nice place
- 5/5
Outstanding customer service, friendly, quiet, clean, convenient
- 5/5
The hotel was very clean. Customer service was welcoming excellent services. The breakfast could be a little best. But overall I enjoyed my stay.
- 5/5
- 5/5
Nice stay. Had no issues. Breakfast was good. Room was good.
- 5/5
Thank you!
- 4/5
It was great
- 5/5
They were exceptionally clean, friendly and enjoyed the indoor pool
- 4/5
Quiet room, comfortable bed, convenient location
- 5/5
The best place
- 5/5
Always a good choice.
- 2.5/5
Old bathroom & entry door water damaged/swollen flaky bottom edges, dirt worn carpet where tile meets, shower stall grimy around bottom edges and entire glass, pork & beef sausages over cooked_dried out, bench seat way too low for breakfast tables,
- 0.5/5
When we arrived at the hotel, we were shocked at the area and the atmosphere of the hotel - people sitting outside of rooms, working on cars in parking lot, etc. We did not feel safe staying there with our 3 children so we drove away.
- 2/5
Was a mother/daughter stay... no selection for that below.
- 5/5
This guest did not leave comments about this hotel.
- 5/5
NA
- 5/5
Breakfast was supposed to close at 9:30 am and they started closing it down at 9 am
- 4.5/5
No
- 4/5
This guest did not leave comments about this hotel.
- 4.5/5
This guest did not leave comments about this hotel.
- 5/5
No
- 5/5
This guest did not leave comments about this hotel.
- 4.5/5
The trash in the ice room area on the 3rd floor wasn't emptied the entire weekend so it was overflowing onto the floor.
- 5/5
N/A
- 5/5
NA