HYATT house Dallas/Addison

Clean room, clean environment, no bad smell, staffs are very responsive, good housekeeping.

Was a very pleasant and comfortable stay for my family of 6. The suite was spacious enough to accommodate everyone. The staff was very nice and helpful. Would stay again if in the area.

The Hyatt House at this location has served travelers and vacationers for over many decades. However, it's time for an upgrade as this property is outdated. The rooms, beds, and bathroom can stand a face lift. The mattresses on the bed are old and does have much support. The property is in a prime location but it's past due of a complete remodeling.

VClean rooms and friendly staff

Staff was rude

the environment was amazing, staff was friendly and helpful

NA Na

Blood on the mattress ,pull out bed/couch stained with I don’t even want to know, carpet dirty! Some women in the parking lot approached us asking if we knew so and so and where he went then cussed us out!! Checked in seen the room checked right back out!

Nothing No elevator, people smoking weed everywhere, dirty and outdated rooms, rude staff, advertised amenities that were not there, two of the four nights I was there the police were called to break up fights in the parking lot.

Nothing No elevator, people smoking weed everywhere, dirty and outdated rooms, rude staff, advertised amenities that were not there, two of the four nights I was there the police were called to break up fights in the parking lot.

The carpet was a bit damp and the bed sheets were a bit itchy

That we had our own kitchen The carpet was a bit damp and the bed sheets were a bit itchy

Superb

Love having a kitchen, staff is very nice, units are clean The cooking supplies and dishes in the kitchen are very inconsistent. We have stayed here several times and sometimes there are plenty of forks/knives/spoons and other times there is 1 spoon, 3 forks and no knives. Cooking utensils are the same. You might get a small pot and a frying pan or a huge stock pot and a sheet pan.

Love having a kitchen, staff is very nice, units are clean The cooking supplies and dishes in the kitchen are very inconsistent. We have stayed here several times and sometimes there are plenty of forks/knives/spoons and other times there is 1 spoon, 3 forks and no knives. Cooking utensils are the same. You might get a small pot and a frying pan or a huge stock pot and a sheet pan.

Everything was good just do a little better on the eggs for breakfast

The areas were clean!

Outdated but overall nice stay. Would stay again.

The place is tired and pretty gross. Bed was awful. Find a better place nearby.

Great stay

Good

Sadly, there are long term or permanent residents there an some are under the influence and having someone banging multiple times your door @ 6 in the morning because they had the wrong room was not helpful or comforting.

Good

Breakfast was very tasty and the staff was polite.

Location, two bedroom suites Lack of daily housekeeping. Out of seven days, the rooms were only cleaned twice, and the second time was when we requested it. The hotel is in dire need of a refurbishment. The bath plug was obviously blocked as I stood in water up to my ankles when I had a shower

Nothing customer service very unpleasant and hardly speaks English Everything will never book with them again.

Everything will never book with them again.

However, Nina and the male employee who worked Sunday were excellent!!!! Property is not the same from previous stays years ago.

Very good

Room service was a little slow but not bad

I liked the room the location and price Room service was a little slow but not bad

Yes great

Room was dirty with roaches on the floor

Bad

Location was in a nice convenient area Some black mold in the shower. The drench the rooms in the most offensive smelling room freshener you could find. Pictures are of a totally different location. Food like what was in the pics was not offered. Different pool, and rooms were much more run down than in the pictures. Pretty misleading

Location was in a nice convenient area Some black mold in the shower. The drench the rooms in the most offensive smelling room freshener you could find. Pictures are of a totally different location. Food like what was in the pics was not offered. Different pool, and rooms were much more run down than in the pictures. Pretty misleading

Breakfast was good They required a $100 deposit for “incidentals” and parking was $12 for the night. Items were not listed on website. I have not been returned the unused deposit.

Breakfast was good They required a $100 deposit for “incidentals” and parking was $12 for the night. Items were not listed on website. I have not been returned the unused deposit.

Exceptional

I wasn't a fan of being charged an extra $200 for incidentals even after I called to confirm the day before and day of check in. The clerk proceeded to tell me that I didn't ask but nowhere in my initial booking, confirmed reservation or anywhere was this expressed or posted which I didn't appreciate after traveling over 300 miles from out of town. And once we went to our rooms they weren't the cleanest at all very underwhelming at the least. I stayed at this property years ago and was very disappointed because it wasn't the same. We won't be returning.

The location and breakfast was decent. I wasn't a fan of being charged an extra $200 for incidentals even after I called to confirm the day before and day of check in. The clerk proceeded to tell me that I didn't ask but nowhere in my initial booking, confirmed reservation or anywhere was this expressed or posted which I didn't appreciate after traveling over 300 miles from out of town. And once we went to our rooms they weren't the cleanest at all very underwhelming at the least. I stayed at this property years ago and was very disappointed because it wasn't the same. We won't be returning.

Pool clean Hot tube great Continental breakfast mid Room clean Property well maintained Staff very helpful

Overall clean room though, very spacious, staff was ok at best.

Exceptional

Good location, 20min from dowtown Dallas, calm and peacefull, Near the main street with shops and restorans but also quiet with a nice garden and pool.

Exceptional

Didn't indulge

Nothing, everything is good

The breakfast was outstanding

The property is at an ideal spot for visiting all adjacent areas within the metroplex.

Yes

None of the TV would keep cable signal the whole stay

Best place right in the heart of Addison. Pool, hotbub and even a basketball court

Did not had enough Time To many Things

Everything

Good neighborhood and good price Horrible hotel. Front desk manager wanted to give me 3rd floor room. I politely declined as I had alot of bags and he tells me oh its good exercise like he was in perfect shape himself. That should have been my sign to leave. Check in took incredibly long. They were speaking their native language not English to each other so I couldn't understand what was going on. I arrived to the room and it appears to be clean UNTIL you look closer. It's disgusting. They don't wash the comforter blanket. It had nasty stains on it and barely was white anymore. Disgusting avoid!!!

Rooms were stuffy

Booking. Com gave me one price but once I got there the hotel charged me another 110$ dollars on top of the original pri

The location is great! The price was amazing as well! We loved the space. We didn’t use the kitchen much but it would be great if you’re in town for a while. Our suite was setup like a small apartment. I did not like the shower. The water didn’t seem to stay at a steady temperature. Our dishes in the kitchen were dirty even though they were put away in the cabinets for use.

The amenities in the room were good. It was a nice spot for my daughters and I to have a staycation. But the hotel advertised a bar and restaurant and that played into our decision to stay there. They said they do not have a liquor license, so take that off the site please. Also, the shower was awful. It was either scalding or freezing. No in between.

My wife and I have stayed at the Hyatt House more than any other hotel in the Dallas area over the years. We like the comfortable rooms and the much morning coffee and breakfast. As seniors, they have always worked with us in meeting our needs. We recommend them to anyone.

You can not beat the price for a 2 bedroom. It was perfect for my husband and I and our 3 children.

You can not beat the price for a 2 bedroom. It was perfect for my husband and I and our 3 children.

The staff from the front desk, management and housekeeping we're very friendly and welcoming. The breakfast bar was clean, organized and fresh.Very comfortable area. N/A

Great

Great

Great staff

the staff was atrocious rude and then they did not give me room with bathtub or room that had wworking bathroom door

the staff was atrocious rude and then they did not give me room with bathtub or room that had wworking bathroom door

No comment

Yes the rooms and the service here are great . I highly recommend this hotel for the best kitchen and best stay .

Yes the rooms and the service here are great . I highly recommend this hotel for the best kitchen and best stay .

Breakfast tasted like it had been out for a while.

Breakfast tasted like it had been out for a while.

Location was very good close to many stores and parks Very clean

Room was spacious and clean Room smelled musty and wet.

In the past I've stayed at Hyatt House in Addison, never had such an experience We traveled far, when reserving the room, over 2 months ago, I called and let them know that one of the people traveling with me is handicap, and they still put us on the 3rd floor, there's no elevators and now my aunt still can't walk and it's Thursday, not to mention they overcharged me in my opinion, totally unsatisfied and I will never be back

Clean and comfortable. Very convenient to Methodist Surgical Center. This property does not have a restaurant on site.

Bed was comfortable, shredded carpet, no coffee maker - asked twice and a bit rough.

Bed was comfortable, shredded carpet, no coffee maker - asked twice and a bit rough.

Excellent staff and the area was very convenient. The rooms were very clean and of very good size. The buffet breakfast was quite tasty.

Excellent staff and the area was very convenient. The rooms were very clean and of very good size. The buffet breakfast was quite tasty.

Room stunk like cleaning products, staff incompetent.

Room stunk like cleaning products, staff incompetent.

Bigger room and more options than I thought. This is our first time with Hyatt, but hopefully not our last!

Bigger room and more options than I thought. This is our first time with Hyatt, but hopefully not our last!

The rooms were clean, the shower was awesome. The staff made sure you were taking care and the breakfast was a real breakfast with different food every morning.

The rooms were clean, the shower was awesome. The staff made sure you were taking care and the breakfast was a real breakfast with different food every morning.

The property was nice, the staff was nice, it was quiet, breakfast wasn't bad, the only complaint were the pillows were rock hard, i could not sleep well and I woke up sore with a migraine

The property was nice, the staff was nice, it was quiet, breakfast wasn't bad, the only complaint were the pillows were rock hard, i could not sleep well and I woke up sore with a migraine

It was amazing. There was nothing to not like.

Food quality must be better.

Food quality must be better.

Mr encanto y la persona encargada del desayuno muy amable

Mr encanto y la persona encargada del desayuno muy amable

The convenience , close to restaurants The carpet needs to be replaced, beds were hard , property smelled like cigarette smoke outside, people didn’t have their dog on a leash.

The room smelled like milled, and when we were out the room they didn't sweep or make the bed just brought towles. But the staff was great

The room smelled like milled, and when we were out the room they didn't sweep or make the bed just brought towles. But the staff was great

Breakfast was at least 30 minutes late everyday which caused delays for my trip.

Breakfast was at least 30 minutes late everyday which caused delays for my trip.

Breakfast was the standard buffet. Morning coffee, tea, hot water were available. Fresh fruits were not so fresh, kinda soggy, and maybe days old. The main complaint I had, which I brought to the manager's attention happened when a member of our group couldn't get in because his key card didn't open the front entrance (not sure why, even though it worked with our room). Exhausted from work, he went back to his car and ended up sleeping out there in the cold for more than an hour after midnight. He didn't want to disturb us so he called the front desk, but no one was there to let him in. It wasn't until one of us in the group woke up past 2AM and realized that he didn't make it inside. She went downstairs to fetch him, didn't see any attendant, and opened the main door. If this didn't happen, I would have given this location 4 stars. If the response from management was more compassionate instead of asking "how many times did he try to call the front desk?" I'd probably give it 5 stars.

Breakfast was the standard buffet. Morning coffee, tea, hot water were available. Fresh fruits were not so fresh, kinda soggy, and maybe days old. The main complaint I had, which I brought to the manager's attention happened when a member of our group couldn't get in because his key card didn't open the front entrance (not sure why, even though it worked with our room). Exhausted from work, he went back to his car and ended up sleeping out there in the cold for more than an hour after midnight. He didn't want to disturb us so he called the front desk, but no one was there to let him in. It wasn't until one of us in the group woke up past 2AM and realized that he didn't make it inside. She went downstairs to fetch him, didn't see any attendant, and opened the main door. If this didn't happen, I would have given this location 4 stars. If the response from management was more compassionate instead of asking "how many times did he try to call the front desk?" I'd probably give it 5 stars.

Liked the stay.. housekeeping was daily, which was a good point.. breakfast very repetitive. Otherwise good.

Liked the stay.. housekeeping was daily, which was a good point.. breakfast very repetitive. Otherwise good.

Room was clean and loved the big bottles of shampoo and body soap

Room was clean and loved the big bottles of shampoo and body soap

Heater was not working. Room was extremely cold.

Heater was not working. Room was extremely cold.

Staff was very helpful

Staff was very helpful

Nice room. Nice staff. Ridiculous we have to pay for parking.

Nice room. Nice staff. Ridiculous we have to pay for parking.

Breakfast is need to be more variety,.

Breakfast is need to be more variety,.

Dirty bed no blanket first night no bathroom eminenties no toilet floor towel they said they clean room after every 3 days

Dirty bed no blanket first night no bathroom eminenties no toilet floor towel they said they clean room after every 3 days

Room carpet was damaged, blinds had a taped up rip.

Room carpet was damaged, blinds had a taped up rip.

Had to change rooms after checking in. Room wasn't clean. NO ELEVATORS !!! Was not fun for someone with asthma to have to climb 3 flights of stairs all day long. No elevators should be in bold print when booking. Never will stay again.

Had to change rooms after checking in. Room wasn't clean. NO ELEVATORS !!! Was not fun for someone with asthma to have to climb 3 flights of stairs all day long. No elevators should be in bold print when booking. Never will stay again.

It was good room service and food

It was good room service and food

I was thankful for the two separate bedrooms. Though upon arrival the rooms smelled of mold, shower drain was clogged and there was no real comforter on the beds. I should have brought an extra blanket. The grounds had litter that could have easily been picked up by the housekeeping staff but they ignored it. It was not a clean feeling at all. We did not even want to partake of the centennial breakfast because it just felt like an unkept place. I would only go back if I could not find a VRBO in the area to rent.

I was thankful for the two separate bedrooms. Though upon arrival the rooms smelled of mold, shower drain was clogged and there was no real comforter on the beds. I should have brought an extra blanket. The grounds had litter that could have easily been picked up by the housekeeping staff but they ignored it. It was not a clean feeling at all. We did not even want to partake of the centennial breakfast because it just felt like an unkept place. I would only go back if I could not find a VRBO in the area to rent.

Yes. And yes

Yes. And yes

Free breakfast

Free breakfast

Yes room was spotless and the staff ( same person for all 2 days somehow) was courteous.

Yes room was spotless and the staff ( same person for all 2 days somehow) was courteous.

There was a lizard in my room as well as a big roach or water bug. There was also piles of Dog Poop on the side walks leading to the parking lot and unfortunately guest stepped on it. This is my 2nd time booking with hotel. My 1st experience wasn’t like this I will not be returning.

There was a lizard in my room as well as a big roach or water bug. There was also piles of Dog Poop on the side walks leading to the parking lot and unfortunately guest stepped on it. This is my 2nd time booking with hotel. My 1st experience wasn’t like this I will not be returning.

Yes the room was clean as always, but there were no forks and the ironing board was missing, no extra blanket. Weekend staff was awesome

Yes the room was clean as always, but there were no forks and the ironing board was missing, no extra blanket. Weekend staff was awesome

First room had a leak of some sort, carpet was saturated and my bag got wet. Second room smelled very strongly of glade or air freshener, caused allergy attack. There is no restaurant/lounge even though it is listed as an amenity. Bedroom does can’t swing due to mattress being in the way, not enough room. No towels or bath mats. Breakfast was terrible.

First room had a leak of some sort, carpet was saturated and my bag got wet. Second room smelled very strongly of glade or air freshener, caused allergy attack. There is no restaurant/lounge even though it is listed as an amenity. Bedroom does can’t swing due to mattress being in the way, not enough room. No towels or bath mats. Breakfast was terrible.

Nice room at a great price! I’ll consider Hyatt House again for a future stay!

Nice room at a great price! I’ll consider Hyatt House again for a future stay!

The staff was great. However, our room was musty and smelled faintly of cigarettes, with old and uncomfortable furniture.

The staff was great. However, our room was musty and smelled faintly of cigarettes, with old and uncomfortable furniture.

The breakfast was okay. The property is nice. Staff is awesome, everyone was always willing to assist. Hotel was quiet and it’s close enough to all the happenings in the area

The breakfast was okay. The property is nice. Staff is awesome, everyone was always willing to assist. Hotel was quiet and it’s close enough to all the happenings in the area

Yikes. I was not prepared for this stay. We booked two nights and left after one. I will say that the staff are very friendly. BUT, this is not a hotel. It's an older apartment complex. There was no elevator, so you have to schlep up stairs. Breakfast items were limited, so we left and had breakfast elsewhere. I'm sure these accommodations work for someone, but not me.

Yikes. I was not prepared for this stay. We booked two nights and left after one. I will say that the staff are very friendly. BUT, this is not a hotel. It's an older apartment complex. There was no elevator, so you have to schlep up stairs. Breakfast items were limited, so we left and had breakfast elsewhere. I'm sure these accommodations work for someone, but not me.

The room was clean but

The room was clean but

Greate amenities and really a good experience

Greate amenities and really a good experience

It was just what we needed for our family size. Clean, breakfast was available.

It was just what we needed for our family size. Clean, breakfast was available.

Nice location

Nice location

Kitchen was clean organized. Bathtub was clean

Kitchen was clean organized. Bathtub was clean

The facilities were good but the kitchen was lacking Cookware and basic cooking essentials. Remotes for the TV's did not work, They removed soiled towels daily but did not replace them with clean ones. Ran out of toilet paper. When we called the staff they were less than helpful and we had to go to the front desk to get anything we needed.

The facilities were good but the kitchen was lacking Cookware and basic cooking essentials. Remotes for the TV's did not work, They removed soiled towels daily but did not replace them with clean ones. Ran out of toilet paper. When we called the staff they were less than helpful and we had to go to the front desk to get anything we needed.

I didn’t eat breakfast while staying but the room was great overall.

I didn’t eat breakfast while staying but the room was great overall.

Called receptionist just to double check where breakfast was located because I was new to this hotel and since it was an apartment style hotel complex. I asked a simple question of “Where do I go to get breakfast?” And they kept saying “ma’am breakfast closes at 10am”. I called at 9:10am. So I was confused since I asked for location not time, but she kept only repeating “breakfast closes at 10am and angrier each time. And I asked one more time where breakfast was, and she finally answers “the lobbyyy?!?!?” In a very rude way. I did not speak to her rudely at all until after she said this. She then asked “anything else” and I said “clearly not from you”. Whoever this staff was completely set the tone of my day to a bad start and shifted my perspective on this property. This could have been an easy 30 second conversation, but only left a sour taste to the experience. Also did not have extra blankets for the pull out sofa, no hairdryer, and stains on some of the bedding. These things could have been overlooked if not for the rude service that was received unprovoked. I usually never make reviews but I have never received such rudeness before. Whoever was working the call at 9am on 10/19, I hope karma finds you.

Called receptionist just to double check where breakfast was located because I was new to this hotel and since it was an apartment style hotel complex. I asked a simple question of “Where do I go to get breakfast?” And they kept saying “ma’am breakfast closes at 10am”. I called at 9:10am. So I was confused since I asked for location not time, but she kept only repeating “breakfast closes at 10am and angrier each time. And I asked one more time where breakfast was, and she finally answers “the lobbyyy?!?!?” In a very rude way. I did not speak to her rudely at all until after she said this. She then asked “anything else” and I said “clearly not from you”. Whoever this staff was completely set the tone of my day to a bad start and shifted my perspective on this property. This could have been an easy 30 second conversation, but only left a sour taste to the experience. Also did not have extra blankets for the pull out sofa, no hairdryer, and stains on some of the bedding. These things could have been overlooked if not for the rude service that was received unprovoked. I usually never make reviews but I have never received such rudeness before. Whoever was working the call at 9am on 10/19, I hope karma finds you.

The property is a great location for convenience but they are not maintaining the property. Stains in the walkway, cigarette buts all over the walkway, doors were dirty. Inside the room was spacious but they were not cleaned well, the sheets were dirty, towels were dingy, and the room was stinky. They were going to move us to a new room but wasn't much better. The property manager needs to do better because this could be so much better. I wont stay here again

The property is a great location for convenience but they are not maintaining the property. Stains in the walkway, cigarette buts all over the walkway, doors were dirty. Inside the room was spacious but they were not cleaned well, the sheets were dirty, towels were dingy, and the room was stinky. They were going to move us to a new room but wasn't much better. The property manager needs to do better because this could be so much better. I wont stay here again

Polite staff. Clean rooms. Good breakfast. Safe location. Dinning & shopping close by.

Polite staff. Clean rooms. Good breakfast. Safe location. Dinning & shopping close by.

2nd time in a year staying here. Its great, with plenty of shopping and dining with in walking distances

2nd time in a year staying here. Its great, with plenty of shopping and dining with in walking distances

everything was super clean

everything was super clean

Ellexent place to stay!

Ellexent place to stay!

2nd time staying here. Great value and comfortable rooms. Friendly staff

2nd time staying here. Great value and comfortable rooms. Friendly staff

My favorite place to stay in Addison. My husband and I stay here about once every couple months, always a good experience. The pool and hot tub are always nice and clean. Breakfast is good. Rooms are spacious and clean. Price is fair. This one gets all the stars ⭐️⭐️⭐️⭐️⭐️

My favorite place to stay in Addison. My husband and I stay here about once every couple months, always a good experience. The pool and hot tub are always nice and clean. Breakfast is good. Rooms are spacious and clean. Price is fair. This one gets all the stars ⭐️⭐️⭐️⭐️⭐️

I mixed about the Hyatt House as there are. There are some significant pros but many cons. The location is great. The concept of a layout like an apartment complex is nice. The rooms are big and have all the necessities for a longer stay. And being a Hyatt associated facility you get some of the Hyatt perks like the breakfast and the bar and the cafe, The pool, stuff like that. On the downside is the cleanliness. You can tell that there is much neglect when it comes to cleanliness and cleaning. And the roaches everywhere outside of the room and some in the room are a clear indicator and red flag as to the cleanliness of this property. My whole family was creeped out by the roaches. Another negative is no elevators and I had the hardest time lugging my family's luggage up and down three flights of stairs in the Texas heat, I was too tired and irritated after that to enjoy any of the amenities of this hotel. Now the best part was the front desk staff were very helpful, especially when it came to helping me get back some of the stuff I left in the room. As I checked out they went out of their way and were very helpful and located when I left and got it back to me. So I am thankful for them and impressed by their service. And the breakfast food was pretty good.

I mixed about the Hyatt House as there are. There are some significant pros but many cons. The location is great. The concept of a layout like an apartment complex is nice. The rooms are big and have all the necessities for a longer stay. And being a Hyatt associated facility you get some of the Hyatt perks like the breakfast and the bar and the cafe, The pool, stuff like that. On the downside is the cleanliness. You can tell that there is much neglect when it comes to cleanliness and cleaning. And the roaches everywhere outside of the room and some in the room are a clear indicator and red flag as to the cleanliness of this property. My whole family was creeped out by the roaches. Another negative is no elevators and I had the hardest time lugging my family's luggage up and down three flights of stairs in the Texas heat, I was too tired and irritated after that to enjoy any of the amenities of this hotel. Now the best part was the front desk staff were very helpful, especially when it came to helping me get back some of the stuff I left in the room. As I checked out they went out of their way and were very helpful and located when I left and got it back to me. So I am thankful for them and impressed by their service. And the breakfast food was pretty good.

Very clean hotel Hospitable staff

Very clean hotel Hospitable staff

The rooms are nothing special. Average and not particularly impressive, but the location makes up for it. The hotel is just steps from Addison Circle Park, which hosts several events throughout the year, and within a 5–15 minute walk to restaurants, coffee shops, and bars. The price is also very reasonable. Also right across the street from train and bus stop.

The rooms are nothing special. Average and not particularly impressive, but the location makes up for it. The hotel is just steps from Addison Circle Park, which hosts several events throughout the year, and within a 5–15 minute walk to restaurants, coffee shops, and bars. The price is also very reasonable. Also right across the street from train and bus stop.

Good stay

Good stay

Restaurants nearby

Restaurants nearby

Perfect area for festivals and restaurants!

Perfect area for festivals and restaurants!

It was a nice room layout.

It was a nice room layout.

The Hyatt house is the best place for a big family!

The Hyatt house is the best place for a big family!

Front desk staff did a good job and hotel was nice

Front desk staff did a good job and hotel was nice

My recent stay was far below Hyatt standards. The room was outdated and poorly maintained, with worn furniture and decor. Despite requesting a lower-floor room for my wife’s post-surgery needs, we were initially placed on the third floor and only moved after repeated requests. Bedding was unacceptable—full of holes and uncomfortable. The microwave in our second room didn’t work, and the TV was old with no streaming features. Overall, the lack of attention to guest needs and outdated amenities made for an unpleasant experience. I hope management addresses these issues; I cannot recommend this hotel until improvements are made.

My recent stay was far below Hyatt standards. The room was outdated and poorly maintained, with worn furniture and decor. Despite requesting a lower-floor room for my wife’s post-surgery needs, we were initially placed on the third floor and only moved after repeated requests. Bedding was unacceptable—full of holes and uncomfortable. The microwave in our second room didn’t work, and the TV was old with no streaming features. Overall, the lack of attention to guest needs and outdated amenities made for an unpleasant experience. I hope management addresses these issues; I cannot recommend this hotel until improvements are made.

Located off the highway. Not too far from the gallery. Staff was nice & friendly. Our room was nice & clean. We were missing paper towels and had no dish soap or dishwasher tablets. My husband had to grab some from the main desk. No sponge to hand wash dishes. Bedroom needed an extra trash can. Front entrance carpet needs repaired. Tack strips were completely exposed. Hotel is set up like an apartment complex. No elevators.

Located off the highway. Not too far from the gallery. Staff was nice & friendly. Our room was nice & clean. We were missing paper towels and had no dish soap or dishwasher tablets. My husband had to grab some from the main desk. No sponge to hand wash dishes. Bedroom needed an extra trash can. Front entrance carpet needs repaired. Tack strips were completely exposed. Hotel is set up like an apartment complex. No elevators.

Its always a treat to stay at Hyatt house which is convenient to dining and business appointments

Its always a treat to stay at Hyatt house which is convenient to dining and business appointments

It was nice just a slight smell coming from the sink drain

It was nice just a slight smell coming from the sink drain

Great hotel. Good location. Good breakfast. Has basic kitchen utensils and staff are responsive to requests. Housekeepers show up every day with new towels. We had a great stay. Please note that accommodation blocks are scattered around the main block. Rooms open to the outside, and you would be using stairs. We were allocated a suite on the ground floor but we opted for the higher floor. Above all, it is a great hotel to stay.

Great hotel. Good location. Good breakfast. Has basic kitchen utensils and staff are responsive to requests. Housekeepers show up every day with new towels. We had a great stay. Please note that accommodation blocks are scattered around the main block. Rooms open to the outside, and you would be using stairs. We were allocated a suite on the ground floor but we opted for the higher floor. Above all, it is a great hotel to stay.

Done stayed here multiple visits here no problem until this last stay the hotel employees stole from me out of my room then act clueless & speak no English .

Done stayed here multiple visits here no problem until this last stay the hotel employees stole from me out of my room then act clueless & speak no English .

I did not like it that so many different people would be coming into the room at different times and there's no safe in the hotel to keep your valuables

I did not like it that so many different people would be coming into the room at different times and there's no safe in the hotel to keep your valuables

I did not like that they were in and out of the room at different times there was also no do not disturb sign

I did not like that they were in and out of the room at different times there was also no do not disturb sign

We did not have enough towels per person that I had reserved for the room. For a full day we was told towels were being washed. I had to call and ask that some be reserved back so that we could shower that night and all have a towel. There was also no extra blankets for the pull out coach that was dirty anyway. Glad we packed our own blow up mattress.

We did not have enough towels per person that I had reserved for the room. For a full day we was told towels were being washed. I had to call and ask that some be reserved back so that we could shower that night and all have a towel. There was also no extra blankets for the pull out coach that was dirty anyway. Glad we packed our own blow up mattress.

We had numerous issues with our room. Bedside clock was fractured in half, not enough towels, ice maker did not work. We had to request 3 times in one day that our linens and towels be changed. The maid showed up at almost 5 pm and was rude. We will not be staying at this facility again.

We had numerous issues with our room. Bedside clock was fractured in half, not enough towels, ice maker did not work. We had to request 3 times in one day that our linens and towels be changed. The maid showed up at almost 5 pm and was rude. We will not be staying at this facility again.

Great facilities

Great facilities

They charge you for parking and then don't tell you about it. And if you want a late checkout they charge you for it without telling you about it as well

They charge you for parking and then don't tell you about it. And if you want a late checkout they charge you for it without telling you about it as well

Room is very clean and comfortable

Room is very clean and comfortable

Exceeding expectations! Howere Housekeeping needs more detail!

Exceeding expectations! Howere Housekeeping needs more detail!

Phones did not work told the front desk 3 times during my stay no one ever came House keeping didn’t do a good job the units need to be updated for the amount of money it cost they took the bar away and the breakfast can be better better selection and cook the meats longer meats was not all the way cooked

Phones did not work told the front desk 3 times during my stay no one ever came House keeping didn’t do a good job the units need to be updated for the amount of money it cost they took the bar away and the breakfast can be better better selection and cook the meats longer meats was not all the way cooked

Before this Hyatt House my

Before this Hyatt House my

The quality of the property has diminished throughout the years. We asked to switch rooms due to the floor being air dried upon arrival. Our second room towels had hair embedded in them, the carpet had multiple stains in it, the mattress was worn and there was no bedding for the sofa sleeper. The location was convenient, the staff was cordial and there was a language barrier with another staff member.

The quality of the property has diminished throughout the years. We asked to switch rooms due to the floor being air dried upon arrival. Our second room towels had hair embedded in them, the carpet had multiple stains in it, the mattress was worn and there was no bedding for the sofa sleeper. The location was convenient, the staff was cordial and there was a language barrier with another staff member.

Room was rusted in different areas

Room was rusted in different areas

This was my first time staying at this property, it was a great experience and was excellent. Location was wonderful and staff was great. There was no botheration from anyone it felt like my own private place. I traveled with kids and space was also great. The cleanliness was also wonderful and beds were so comfortable. Thank u so much.

This was my first time staying at this property, it was a great experience and was excellent. Location was wonderful and staff was great. There was no botheration from anyone it felt like my own private place. I traveled with kids and space was also great. The cleanliness was also wonderful and beds were so comfortable. Thank u so much.

There was sharply on a good wall portion in the master closet. The showers definitely need some updating.

Stayed here overnight. Very nice hotel, clean and the room was nice and in good condition. Would stay here again.

They resolve the matter however future changes need to be made

Worst experience with the manager Renee Scott. We are a family of 6 with a toddler and a newborn checking in on 4th of July. Apparently there was festivity that night that blocked the entire parking and we were not notified. As i was entering the parking lot she grabs my mirror and says i tried to run her over. There were people everywhere and she jumps out of the side and attaches to my car. Was not dressed in any attire that identified her as part of the staff of the hotel. Was literally a white shirt and shorts. Rolled down my window and she goes off that i hit her. Wife was with me and she had an earful. Most unprofessional way to act as a manager. She immediately told me she was going inside and cancel my reservation. I immediately tried to call Hyatt House and after 1 hour of on hold i got to someone that was going to have someone call me back. And they failed to do that as well. My wife emailed corporate as well and I have yet to receive an email as well. Ived stayed at this hotel a number of times. We will not be going back. I would still like to hear back from someone to voice my experiences.

It was great

Great

The first room had the disposal not working and had food in it and the TV changer was not working. The second room had the A/C broken and the compressor was not working. Then we moved to a third room where the dishwasher was liking badly on the floor of the kitchen and the carpet was filthy and broke like I show in the pictures . I don’t recommend it.

The pool and the basketball court were the best things about this stay. The hotel is run down and in major need of a refresher. The breakfast was actually bad. Cold food, watery oatmeal, dirty tables, overflowing trash cans. The property was unkempt. Overgrown bushes and piles of leaves, trash and cigarette butts everywhere. Only 2 towels in room and lacking basic kitchen supplies, stove light out. Just not maintained. We always stay at Hyatts, but won’t stay at this one again.

Favorite place to stay when I visit Dallas

Very private! Great location, wonderful breakfast so many choices. Pool was relaxing and has fitness room. Highly recommend staying here

When we arrived and checked in, I discovered that the room we had actually booked with two queen beds was not available. Chris was extremely helpful and courteous, but was not able to resolve our dilemma, as it appears to have been an issue with the type of room displayed on the website not being available at this location. The TV in the living area had no signal and the maintenance staff had left for the evening, so that was not rectified until the next day. The room was fine otherwise, however there was a bad odor coming from the garbage disposal in the kitchen sink. I had also called before booking to confirm whether there was a hot tub on site, however for the duration of our stay, the heater for the hot tub was out of order. Overall, the staff were very friendly and helpful, but not able to resolve all of the problems with the property. I appreciate the staff, but would probably not book here again. I do feel that the issue with the type of booking (i.e. single king vs. two queens) is a communication issue between the booking website,hotels.com, and the property, that needs to be rectified, or other guests will continue to have the same issue.

To sleep. Checked out a day early. Informed the manager of the issues and said he would adjust my rate paid. It’s been 2 days and have not received any refund. Pictured is the blanket they had on the bed.

Very clean and great location

Room was very accommodating, and spacious. Service was friendly and informative. No issues during our stay.

The hotel is very much unprofessional , they don't know how to handle business the right way ! they wrongly charged my husband TWICE and took more money out because of "parking fee" don't make sense. all the hotels i been to dallas we paid our parking fee beforehand. this hotel is just money hungry and desperate.

If I missed this when reserving the stay, it's still bad...

Rooms ok. Limited parking, unkept grounds.

I have stayed here at least a half dozen times, it’s wonderful. Pool, hot tub, good breakfast, and a nice place to relax and sleep.

The hotel was much nicer then expected for the price. Ice cold ac, clean bed and living room. The kitchen is a nice touch also.

Staffs at frontdesk are pretty helpful; breakfast options are rich; utensils and cookwares in room are not well cleaned and the pot in my stay doesn't have a compatible lid and has condiment in it. Overall, with the price it charges, 8 out of 10.

Staff was fantastic. The only issue I had was getting room service to change sheets. They did refresh every other day, that was nice, but getting full service (change sheets, leave dishes soap and refill shower toiletries) was a little issue. I will be staying her for a few months for work.

Great

We enjoyed the whole set up of Property. Staff were very friendly and accommodating. Front desk clerk Mia was the Best!! Her Customer Service was Top Notch!! Give her a Raise!!

Great staff. Great location.

Never got new toilet paper had to buy new toilet paper and never got coffee when the staff came in room

It was good

-replace matress of sofa-bed -include bed sheets for sofabed

I'll start by saying my wife and I worked for Hyatt for years and always try to stay at Hyatt when traveling. The pool area was nice and used by many but that's about the only good thing i can say here. No elevators to get to 2nd floor. If there was no one explained where they were. When getting to room we were told to go up the stairs and through this corridor that half the lights weren't working (very eerie). In the room the A/C did not work, Transition piece from carpet to hardwood kitchen was missing showing exposing the baseboard, Sliding glass door to shower off track and nearly impossible to open/close, stains all over carpet, outdated TV's which meant no streaming services. No iron board, no extra pillows or blankets, Alarm clock reflected wrong time and had a power supply issue. The building we were in looks like it recently went through some remodeling but they hired the cheapest crew to do the work. Bed was comfy, Clean sheets but we checked out after one night. We had talked to some helpful customer service oriented associates and some unhelpful associates who seemed more interested in getting back to their cell phone. When pregnant wife was expressing her concerns the next morning no one offered to help her move anything.

This property is very run down and filthy. The basketball goals are in disrepair. The room only had one little small trash can to use. It was not enough to accommodate a fair size of trash. The sofa bed had a huge urine stain and there was no available linen for the bed, you have to walk back to the office to retrieve. The blanket we were given had stains on it. We asked for more towels and the attendant gave us towels that were still damp. 2 of the TVs did not work along with the air. It was quite warm in the room. There also was no hair dryer. There was caked dirt in the shower it looked like it hadn’t been cleaned in a while. Overall this was more of a motel rather than hotel and I was very disappointed and embarrassed to pick a place in those conditions as I had family with me. This place is lacking in many areas and you will not get what you paid for.

Tv was barely working. Would buffer and freeze called two days in a row and was told someone would be sent. No one came either time. Bathroom shower had some mold around caulk. Three night stay no room cleaning. Stayed many times here years ago. Would not go back.

Room service. Didn't clean the room. Only took the trash and garbage. the didn't clean at all.. not the counters. The floor. Nothing....Only brought one total back!!!!

Overall the 1 bedroom suite was good in terms of space. However, house keeping was subpar…out of the 5 nights of stay, only 1 day our beds were made. The other days our beds weren’t made, only replaced the towels. It took them two days to bring a hair dryer. And the last day, only 1 towel was replaced. We were out of shower gel and housekeeping didn’t see I already threw away the bottle so no shower gel was replaced. This was the worst Hyatt experience so far…

Adicionalmete como sugerencia deben gener en recepción gente que hable Español y sean mas amables ya que solo un joven era bilingue y era amable , las mujeres fueron bastante descortés en su trato. Si su Hotel recibe gente debotros paises deben tener personal bilingue cuando menos.

Nice place to stay and fantastic social areas

Maintenance was a joke . On my second day I asked to have the bathroom glass door to be fixed , it was stucked and could not close . The person at the front desk , who was not very receptive , tried calling the maintenance guy at 2:54 PM and in front of me I heard threat he said his shift ended at 3 PM and will not do it until the day after . My stay passed and I am still waiting for the maintenance person .

Had high hopes due to location. Seems like it’s a converted apartment complex with long term tenants vs. hotel. Noisy at night, didn’t sleep due to random alert that went off 4 nights in a row about a sensor being activated with a random accent. Asked for no cleaning service twice and had it 3 days but, they didn’t remove trash.

Housekeeping came in and took our old towels but didn’t leave us new towels. One of irons didn’t work well and the other did not work at all. The ironing board doesn’t even stay up. There wasn’t even hand soap in the bathrooms. We didn’t use any of the dishes because we didn’t really need to but there wasn’t any forks. There were two spoons and one small pan. The fridge was a good size and it was cold. The hotel is in a nice area and the beds were decent. The rooms were big and spacious for a girls weekend. But I still wished we would have spent more for a better hotel.

Terrible

Great place to stay, staff is friendly. I did t like the fact that I had to pay for Parkin per day

I wasn’t made aware there would be $100 deposit when I checked in. Additionally I was charged $12.95 for parking, I was not made aware of this either until checkout! The person that checked me in was not friendly and had no compassion of the fact my mother who could not climb stairs was with me I asked for a lower level room but was told the only rooms available were on 2nd and 3rd floor!

It wasn’t just an ordinary motel room, it was a place to stay. We were impressed, because it was more like an apartment and felt like home. The breakfast was good, with many choices. Overall, it is a great place to stay!

I’ve stayed at this property several times, it’s one of my favorites. Clean, safe, spacious rooms, easy parking. There’s a decent breakfast but it ends at 9:00, which can be hard for me to make it in time. The pool and hot tub are nice, and there is a lovely hangout area with picnic tables and grills, that I hope to utilize this summer on my next stay.

It was spacious

The place smelled moldy. The carpet and sheets were dirty

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This is an older property that Hyatt must have purchased and tried to redo in their Hyatt House style. The doors open to the parking lot. No elevator but not a big deal for me. Might be for some. I was on the 3rd floor so outdoor stairs walk up and down. The room was a bit run down but not terrible. It was clean. Star of the show was the bed (yay!). A good bed is more important to me than almost anything. The complimentary breakfast was terrible. Fruit was old and wrinkly. Eggs rubbery. Fairly typical these days for complimentary breakfasts. Staff was friendly.

For the cost very reasonable and the amenities were perfect, nice breakfast, wouldn’t say the best as far is variety but the food was good, hot and plentiful!! I will say I had to walk across property to office at 11:30 pm to get linen for the pullout as I shared the room with my son and I took the pullout so he got a good nights rest… would have been nice if linen was in room, didn’t mind making it myself… would I’ll d absolutely stay again

It was a clean room but there was no plates or silverware in the two bedroom suite everything else was okay.

I asked for a bathtub in the room and i didn’t get that i work up to a spider in the bathroom and a roach the next then when turning on shower it was coming out

Property is getting worn looking

Awesome property !! Thanks

I was a convenient to the airport on Dallas Love Field and getting around Dallas.

15 min in room. Above kids are running jumping off beds. Called to get switched but could access 3rd floor due to health conditions. Stil kids going while very unpleasant stay and charge for stay. Parking $14.00 day! Extra fee for no apperent reason

Convenient stay for 5 members!! Value for money!! Clean and comfortable rooms!!

Our stay was great. The front desk agent when we checked in was nice and helpful. The other front desk agent Rene was so nice and helpful and attentive. Very welcoming.

Staff couldn't provide blankets or towels. Breakfast was not good. Overlooked potatoes and eggs. Staff at front desk during the night shift was not helpful and flat out lied. Lady at the front desk during morning shift was super nice and helpful. She should run the hotel.

Great place to stay.

Didn't like the fact that housekeeping started knocking on door at 8:30am when you have a 12pm check out time. Then when that wasn't bad enough....Used their key to just WALK IN the room while my teenage granddaughter was getting out of the shower wrapped in a towel. Front desk didn't want to hear about ANYTHING! Like it was our fault that THEY WALKED IN USING MASTER KEY!!! NEVER AGAIN!!!!

Good to stay

needs the out side repaint, more inviting, need to put information about three steps high to my room l'm over 70, got there late the rooms so,so needs up date, the room was clean

Apartment style 1 bedroom was perfect for my little ones

The staff was very nice and the rooms were very clean

Hyatt House is always nice i believe this was our 5th stay .It's always nice no complaints

I loved the location and the hotel. It was very noisy in the morning time. Yard men as well as housekeeping. They woke me up each morning.

Nice property!

Awesome