Hilton Garden Inn Dallas/Addison

Booked a 3 day stay for my family visiting from out of town. They loved the place and its proximity to all the good restaurants.

I will come back

The staff was amazing, the breakfast was delicious! They even offered a playpen for the baby. The only complaint is that the hot tub was down, but its hot out anyway so it wasnt a big deal.

Poor

Everything was nice and clean. The Hot Tub was under maintenance when we got there but we were told before booking that it would be down. No issues with jet tub.

No lunch or dinner?

Absolutely horrible stayed for three nights and had to beg for clean towels and ask twice for room service to clean the room cause it smell bad and they never came. Then went to front desk to talk to the manager and was told sorry but nothing I can do

Good

Room was clean, bed was comfy, staff was friendly.

Location

The staff was awesom Had to pay for breakfast

Always a pleasant stay at the Hilton.

The staff was awesom Had to pay for breakfast

Location.

No streaming services or casting capabilities available. Smack in the middle of Restaurant Row and not too far from Village and Gallery Mall. Need major upgrades...

Location.

Expedia presented false advertisement pertaining to this hotel and overcharged me for a room that the hotel didn't offer at all. I paid $200 for a suite with a whirlpool at the bedside, but upon arrival i was told that the hotel had no such room available and I had to settle for a regular King room. Totally unacceptable and dishonest. Now I can say that the staff there was great and very nice, it was pretty clean overall, and she apologized on her behalf plus offered free items to make things a bit better for the stay.

This was just a quick stay and the hotel did not disappoint.

Parking where directed by front desk personnel was dark and creepy. No lights and on side of building where could not be seen. Room was still dirty with used Kleenex in the nightstand and used utensil packets around the coffee pot. Used Kleenex were also in bathroom on back of toilet. Not what was expected at all

Parking where directed by front desk personnel was dark and creepy. No lights and on side of building where could not be seen. Room was still dirty with used Kleenex in the nightstand and used utensil packets around the coffee pot. Used Kleenex were also in bathroom on back of toilet. Not what was expected at all

Poor

Superb

Exceptional

Good

Lighting in room was dim bc low wattage lightbulbs;

Good location/ nice setting Lighting in room was dim bc low wattage lightbulbs;

No breakfast N/A

No breakfast N/A

Excelente

Excelente

Old outdated rooms and tvs, WiFi never worked and bathtubs were small, beds hard and uncomfortable.

The building looked old, the garden tub in the pictures of the bathroom is incorrect and the hot tub was broken

The building looked old, the garden tub in the pictures of the bathroom is incorrect and the hot tub was broken

I got charged two times and the front desk lady was very unhelpful

I got charged two times and the front desk lady was very unhelpful

Nonsense

Nonsense

Exceptional

Staff was very friendly, elevator was kind of sketchy looking but worked fine. Rooms were dated and some mismatch furniture but no complaints as far as cleanliness and a nice quiet place to sleep

Staff was very friendly, elevator was kind of sketchy looking but worked fine. Rooms were dated and some mismatch furniture but no complaints as far as cleanliness and a nice quiet place to sleep

Room was in good condition and staff courteous

Room was in good condition and staff courteous

Location Cleanliness

Location Cleanliness

Yes

Yes

Very good

No counter space. Only room available was a handicap. No table and chairs to sit ar

No counter space. Only room available was a handicap. No table and chairs to sit ar

Staff was courteous

Staff was courteous

Friendly staff, clean facilities.

Friendly staff, clean facilities.

When we went to complimentary breakfast, they charged us $11 for our daughter. Only two were included.

When we went to complimentary breakfast, they charged us $11 for our daughter. Only two were included.

Cleanliness

Cleanliness

Noisy room, located by exit door on 1st fooor.

Noisy room, located by exit door on 1st fooor.

Staff, clean room, price

Staff, clean room, price

The breakfast provided is very little, not enough for average adult person! Hope they provide guests with better breakfast!

The breakfast provided is very little, not enough for average adult person! Hope they provide guests with better breakfast!

The property is clean and well maintained. Stated as part of a high school reunion group. They welcomed us well! All employees were friendly and helpful.

The property is clean and well maintained. Stated as part of a high school reunion group. They welcomed us well! All employees were friendly and helpful.

I have stayed here on several occasions because the place is nice.

I have stayed here on several occasions because the place is nice.

Clean rooms and professional staff

Clean rooms and professional staff

Nice place

Nice place

Old hotel and expensive

Old hotel and expensive

The room definitely had a funky smell to it.

Amazing

Amazing

No

Staff was very helpful and nice. Continental breakfast was average - not worth the $11/psn charge

Staff was very helpful and nice. Continental breakfast was average - not worth the $11/psn charge

Great place to stay!

Great place to stay!

They announce but know breakfast is not included. Iron didn’t work. WiFi or tv didn’t work throughout the day.

They announce but know breakfast is not included. Iron didn’t work. WiFi or tv didn’t work throughout the day.

This location is older. It needs lots of attention and renovation. The room we stayed in smelled like Mildew and old socks. We did advise the front office. It was way overpriced for no sleep and headaches due to the musty odors. We will not return to this location.

This location is older. It needs lots of attention and renovation. The room we stayed in smelled like Mildew and old socks. We did advise the front office. It was way overpriced for no sleep and headaches due to the musty odors. We will not return to this location.

A very safe and quiet environment, staff was polite and helpful. A good ways away from the hustle and bustle of the city but not too far.

A very safe and quiet environment, staff was polite and helpful. A good ways away from the hustle and bustle of the city but not too far.

Great stay. Smooth Check-in. Quiet stay

Great stay. Smooth Check-in. Quiet stay

It was off the busy street so you could relax with out all the city noise Really can not think of anything

I like it that was very quite at night.

I like it that was very quite at night.

Some of the staff members were not very friendly to us, and that made the stay feel a bit off. The actual hotel was pretty nice, with a few minor exceptions like a broken ice machine or small repairs in the room. The breakfast was confusing; The paid items were mixed in with the free breakfast, so I wasn't sure what was what. Not sure if I would stay at this location again.

Some of the staff members were not very friendly to us, and that made the stay feel a bit off. The actual hotel was pretty nice, with a few minor exceptions like a broken ice machine or small repairs in the room. The breakfast was confusing; The paid items were mixed in with the free breakfast, so I wasn't sure what was what. Not sure if I would stay at this location again.

I like the fact we were able to get in the pool. I also enjoyed the driving distance from everything. But the cleaners need to do better with leaving hair behind and the company needs to work on this new system they have. They don’t know the system so it makes checking in complicated

Great Stay

Great Stay

No vent in the shower.

Nice location

Nice location

Staff was very friendly and helpful! Clean, quiet and safe.

Staff was very friendly and helpful! Clean, quiet and safe.

Best place to stay in Addison!

Best place to stay in Addison!

Easy service

Easy service

Property and staff were wonderful. Friendly and helpful. I highly recommend this hotel and I will stay here every time I’m in the Carrollton area. Thank you for a wonderful stay!! You won’t be disappointed.

Property and staff were wonderful. Friendly and helpful. I highly recommend this hotel and I will stay here every time I’m in the Carrollton area. Thank you for a wonderful stay!! You won’t be disappointed.

Good hotel overall

Good hotel overall

Front desk lady at check in did not listen to requested accommodations and was a tad snappy. We did not have any other issues with front desk interactions. Rooms are a bit outdated. Bed was comfortable.

Front desk lady at check in did not listen to requested accommodations and was a tad snappy. We did not have any other issues with front desk interactions. Rooms are a bit outdated. Bed was comfortable.

Friendly staff. Very clean property.

Friendly staff. Very clean property.

The rate I paid included breakfast. The breakfast was a continental breakfast of cereals, pastries, and fresh fruit (which was above average). Anything else was ordering from a menu. I was still given a bill with an amount and request for a tip - with the server insisting it would be "taken care off". This was very discomforting. I also attempted to purchase high speed internet - it did not work and i was given and error code. The billing evidently worked as it was on my final bill - although i had to ask specifically about it.

The rate I paid included breakfast. The breakfast was a continental breakfast of cereals, pastries, and fresh fruit (which was above average). Anything else was ordering from a menu. I was still given a bill with an amount and request for a tip - with the server insisting it would be "taken care off". This was very discomforting. I also attempted to purchase high speed internet - it did not work and i was given and error code. The billing evidently worked as it was on my final bill - although i had to ask specifically about it.

clean quiet rooms love that it had mini fridge and microwave Got in on a Friday night staff was friendly and very helpful . I got up the next morning to go to Walmart and stopped by front desk just to make sure I had the room until next day check out. The desk attendant pretended to look and said no your check out is for today I asked are you sure she stated yes. I asked can I pay for the room for another night? She stated no it’s already been reserved and that the hotel was already booked up for the day. So, I went to the car and booked another King room cheaper price and paid through booking.com , I went to Walmart came back. Another attendant was at the desk and I asked since I’m already in the room and paid online can I keep the same room gave her the room number and she stated you’re not due to check out until tomorrow! I stated that’s not what the other young lady said and so I just paid for another night. The other young lady walked up and the lady showed her in the computer that I was already paid up until next day! Wow now my funds are caught up in a 3-5 business days refund Very disappointing But I enjoyed my stay loved the hotel staff and cleanliness

Great time at the resort, wonderful staff and tentative!

Great time at the resort, wonderful staff and tentative!

The location, staff, and quietness of the property The ice machine on the second floor being out wasn’t ideal

The lobby was run down. Needs updating.

Very friendly and very clean

Very friendly and very clean

Very friendly staff and clean facilities

Very friendly staff and clean facilities

No

Cleanliness was as expected

Cleanliness was as expected

Pleasant

The staff was extremely rude

The staff was extremely rude

Great customer service!!

Great customer service!!

Everything Nothing

quiet and clean

quiet and clean

Clean, well-maintained hotel, with a helpful and friendly staff! Excellent accommodations!

Clean, well-maintained hotel, with a helpful and friendly staff! Excellent accommodations!

Everything was amazing from the staff to the room

Everything was amazing from the staff to the room

The hotel was very clean and staff pleasant. We had a great stay

The hotel was very clean and staff pleasant. We had a great stay

I have always been able to get an early check in. And could not. The room next to me was loud. I was awaken at 3am. The area was clean and calm.

I have always been able to get an early check in. And could not. The room next to me was loud. I was awaken at 3am. The area was clean and calm.

nice and clean

nice and clean

I love the Hilton Garden Inn, it's always clean and safe. Plus they allow my dog.

I love the Hilton Garden Inn, it's always clean and safe. Plus they allow my dog.

Horrible

Horrible

My stay here was for a night do to a concert we were attending. The place was very clean and the desk clerks were very attentive to my needs. I will be staying at this place every time we come back to the DFW area.

My stay here was for a night do to a concert we were attending. The place was very clean and the desk clerks were very attentive to my needs. I will be staying at this place every time we come back to the DFW area.

The Air Conditioner didn't work at all which made it a little uncomfortable at night. But overall the stay was incredible and would certainly go back to this hilton for future stays.

The Air Conditioner didn't work at all which made it a little uncomfortable at night. But overall the stay was incredible and would certainly go back to this hilton for future stays.

location was perfect

Very clean and comfortable. Roomy property. Easy parking. Excellent staff. Will stay again!

Very clean and comfortable. Roomy property. Easy parking. Excellent staff. Will stay again!

Moldy smelling room. Cracks and water damage in ceiling. Beds were very uncomfortable.

Beautiful lobby, professional and friendly staff, tasty breakfast and fun pool

Beautiful lobby, professional and friendly staff, tasty breakfast and fun pool

.much better than the west Monroe experience

.much better than the west Monroe experience

I love my experience here. The lady at the front who checked me in was super sweet and helpful. I wouldve liked the hot tub and pool were kind of dirty and needs renovations but i think maybe that was in existence.

I love my experience here. The lady at the front who checked me in was super sweet and helpful. I wouldve liked the hot tub and pool were kind of dirty and needs renovations but i think maybe that was in existence.

Smelled moldy

Smelled moldy

The front desk staff was the worst; they won't come back.

The front desk staff was the worst; they won't come back.

Complementary breakfast was $8.75. Pool was dirty. Noise from hall was loud. Not enough towels. TV menu was complicated.

Complementary breakfast was $8.75. Pool was dirty. Noise from hall was loud. Not enough towels. TV menu was complicated.

Great experience, Aurora was such a sweetheart, breakfast was great, room was comfy! 10/10

Great experience, Aurora was such a sweetheart, breakfast was great, room was comfy! 10/10

Staff was somewhat helpful,but tje room I was in was horrible…hair in bed dirty pillow case sofe was nasty 🤮 dirty and hair follicles everywhere,also shower was bery slipperly!!!!very disappointed ☹️

Staff was somewhat helpful,but tje room I was in was horrible…hair in bed dirty pillow case sofe was nasty 🤮 dirty and hair follicles everywhere,also shower was bery slipperly!!!!very disappointed ☹️

The boys stayed here for the Tabc tournament. The cost was affordable and not too far from SWAC and Hebron HS.

The boys stayed here for the Tabc tournament. The cost was affordable and not too far from SWAC and Hebron HS.

Whenever I visit Carrollton, TX, I stay at the Dallas/Addision location. One of my favorite person is Jeanne. She is always so helpful to me and I appreciate her.

Whenever I visit Carrollton, TX, I stay at the Dallas/Addision location. One of my favorite person is Jeanne. She is always so helpful to me and I appreciate her.

The hotel is very good from all perspective. The issue is that I booked a room with king size bed through Expedia. But they gave me queen size, saying that all of their kind size are sold out, even if I'd booked well in advance. They said that they give priority to the customers who directly book with them & lower priority to Expedia & others. I think Expedia needs to review & revise their contract with them. Because if the whole hotel is full, they may even say No when I arrive. Where would I go at night?

The hotel is very good from all perspective. The issue is that I booked a room with king size bed through Expedia. But they gave me queen size, saying that all of their kind size are sold out, even if I'd booked well in advance. They said that they give priority to the customers who directly book with them & lower priority to Expedia & others. I think Expedia needs to review & revise their contract with them. Because if the whole hotel is full, they may even say No when I arrive. Where would I go at night?

Safe clean and quiet

Safe clean and quiet

Hilton Garden Inn Dallas/Addison is the ONLY hotel we book when we stay in the Carrollton area which is once or twice per year. It's the cleanest hotel we've ever had--which is #1 to us! It is beautifully situated off the main road and beautifully decorated. The staff is very friendly and helpful. The walls must be well insulated because we never hear any noise at all. The water pressure is awesome and the beds are comfortable. Pillows are feathery which means they go flat quickly, but there are 4 on the king bed and an extra in the closet with an extra blanket, too, so it's not a problem. AC always works great. We stay near family so we've never eaten at the hotel so I can't comment on that. We recommend this hotel 100%! Can't think of anything they could improve!

Hilton Garden Inn Dallas/Addison is the ONLY hotel we book when we stay in the Carrollton area which is once or twice per year. It's the cleanest hotel we've ever had--which is #1 to us! It is beautifully situated off the main road and beautifully decorated. The staff is very friendly and helpful. The walls must be well insulated because we never hear any noise at all. The water pressure is awesome and the beds are comfortable. Pillows are feathery which means they go flat quickly, but there are 4 on the king bed and an extra in the closet with an extra blanket, too, so it's not a problem. AC always works great. We stay near family so we've never eaten at the hotel so I can't comment on that. We recommend this hotel 100%! Can't think of anything they could improve!

The staff couldn't have been any nicer. Every single staff member we encountered was friendly and helpful.

The staff couldn't have been any nicer. Every single staff member we encountered was friendly and helpful.

Excellent

Excellent

Front desk AURORA is a racist and jerk. She would push you back if you asked room change, even when there were room available. She didn’t understand what does it mean by “change to a room with window openable”. She will also ask you to follow her way if you ask her to change room. She would ask you to call her exactly at 1pm to ask room change. If you ask her at 10AM, 11AM, 12:30AM she will REJECT your request. She is definitely enjoying messing up with customers!

Front desk AURORA is a racist and jerk. She would push you back if you asked room change, even when there were room available. She didn’t understand what does it mean by “change to a room with window openable”. She will also ask you to follow her way if you ask her to change room. She would ask you to call her exactly at 1pm to ask room change. If you ask her at 10AM, 11AM, 12:30AM she will REJECT your request. She is definitely enjoying messing up with customers!

The hotel was good and staff was very nice and cooperative specially Aurora who entertained our request very last minute. Would definitely recommend.

The hotel was good and staff was very nice and cooperative specially Aurora who entertained our request very last minute. Would definitely recommend.

Good location, close to WinStar, close to spa castle, close to restaurants and gas

Good location, close to WinStar, close to spa castle, close to restaurants and gas

It was OK but not exceptional

It was OK but not exceptional

No hot water, no coffee in the lobby in the AM one hour before the end of the scheduled breakfast service.

No hot water, no coffee in the lobby in the AM one hour before the end of the scheduled breakfast service.

Aurora was so welcoming and made the experience very enjoyable. We enjoy staying at this specific location. There are many food and shopping options around. The room was very clean and it had a quiet ambiance. We're definitely going to keep coming back.

Aurora was so welcoming and made the experience very enjoyable. We enjoy staying at this specific location. There are many food and shopping options around. The room was very clean and it had a quiet ambiance. We're definitely going to keep coming back.

The property was clean and safe. My sheets had a spot that looked like something had been smashed into it. I requested new sheets and comforter before going to bed, but never received either. I had to sleep curled up on the opposite side of the stain, on the edge of the bed. I literally got into my room at 11p and checked out at 6a. The front desk never asked about my stay.

The property was clean and safe. My sheets had a spot that looked like something had been smashed into it. I requested new sheets and comforter before going to bed, but never received either. I had to sleep curled up on the opposite side of the stain, on the edge of the bed. I literally got into my room at 11p and checked out at 6a. The front desk never asked about my stay.

Did not get housekeeping services during stay and so had to run down coffee and bathroom accessories. Conveniently located with many adjacent restaurants etc. And quiet area. Upcharge for continental bfast and further upcharge for menu order.

Did not get housekeeping services during stay and so had to run down coffee and bathroom accessories. Conveniently located with many adjacent restaurants etc. And quiet area. Upcharge for continental bfast and further upcharge for menu order.

I loved it with will stay again

I loved it with will stay again

Nice hotel. Only issue was room was advertised as having a jetted tub. It did not have a jetted tub.

Nice hotel. Only issue was room was advertised as having a jetted tub. It did not have a jetted tub.

Quiet property amd convenient location.

Quiet property amd convenient location.

The bed were so comfortable

The bed were so comfortable

We booked for the jetted tub but wish we would've opted for somewhere nicer. Also continental breakfast was $8.95, which consisted of oatmeal,fruit and juice. Made to order breakfast was available at an additional cost. Overall an "OK" hotel but couldve done better with the price we paid.

We booked for the jetted tub but wish we would've opted for somewhere nicer. Also continental breakfast was $8.95, which consisted of oatmeal,fruit and juice. Made to order breakfast was available at an additional cost. Overall an "OK" hotel but couldve done better with the price we paid.

Lovely people and place!

Lovely people and place!

Great stay in a convenient area

Great stay in a convenient area

We liked the fact that the hotel was very quiet. The room was extremely clean and staff was very courteous!!

We liked the fact that the hotel was very quiet. The room was extremely clean and staff was very courteous!!

Nice hotel 20 minutes from downtown Dallas a lot of restaurants around the hotel, I recommend the room with the jacuzzi tub that was a relaxing way to cap off my trip. Pet friendly A++ stayed with my two female labs, there’s a little field behind the hotel for bigger fur babies to run around and burn off some energy. Comfy bed and pillows. A continental breakfast is served till 11am each day and a nice later checkout 12pm. Overall great stay in Addison would stay again and 10/10 would recommend for a simple quick get away.

Nice hotel 20 minutes from downtown Dallas a lot of restaurants around the hotel, I recommend the room with the jacuzzi tub that was a relaxing way to cap off my trip. Pet friendly A++ stayed with my two female labs, there’s a little field behind the hotel for bigger fur babies to run around and burn off some energy. Comfy bed and pillows. A continental breakfast is served till 11am each day and a nice later checkout 12pm. Overall great stay in Addison would stay again and 10/10 would recommend for a simple quick get away.

Called the hotel before booking a room for my daughters and their friends. Explained all guests were at least 18 years old, I would pay for the rooms but would not attend, asked if this would be a problem and was told it was not a problem, I would just need to sign a credit card authorization. My girls arrived and were told they had to be 21 to have a room. I spoke with the manager, he seemed pleased to not offer any help and was unpleasant toward my daughters. Hilton Garden Inn was awful, thankfully Hotels.com was everything the hotel manager should have been. Hotels.com was positive, worked with me to find a solution, and helped us quickly. I was a repeat customer to Hilton Garden Inn, no longer. I am and remain a repeat customer to Hotels.com

Called the hotel before booking a room for my daughters and their friends. Explained all guests were at least 18 years old, I would pay for the rooms but would not attend, asked if this would be a problem and was told it was not a problem, I would just need to sign a credit card authorization. My girls arrived and were told they had to be 21 to have a room. I spoke with the manager, he seemed pleased to not offer any help and was unpleasant toward my daughters. Hilton Garden Inn was awful, thankfully Hotels.com was everything the hotel manager should have been. Hotels.com was positive, worked with me to find a solution, and helped us quickly. I was a repeat customer to Hilton Garden Inn, no longer. I am and remain a repeat customer to Hotels.com

All good

Location was good but everything else is mis advertising

Safe, quiet, friendly helpful staff.

It was very easy to access and it was very clean!

The front desk staffs are not friendly

The property was amazing, right on the ocean and the rooms were very spacious.

This is my second time staying at this location. I came back because of the proximity to AT&T stadium. The hotel is nice, the staff is nice and the surrounding area is great. Minutes away from the Galleria. Only issue is they are a bit under staffed so you have to ask for extra towels or room cleaning. But even with that being said, the property is clean and the atmosphere is great. I am sure I will be back next year as well.

The staff is great! Friendly and helpful! The whole facility is neat and clean including common areas and outside property.

Everything was great!!!!

Front desk employees were very helpful the one complaint I have is that I was to get free breakfast every day and they told me I did not get it and I had to prove that I would get free breakfast. I heard another person talking and they said the same thing. I wonder if there’s a fly in your system or if they are told to charge people for breakfast even if their rate includes the free breakfast. Very suspicious.

People at the front desk were GREAT!

I felt very comfortable here!

The best part of my stay was the customer service. The employees were all very friendly and polite. The only issue I had was that our room had a strange odor. Other than that, our stay was pleasant. I appreciated the fact that our room was on the first floor since I was with my two children. It made running back and forth to the car for things much easier. I would stay at this establishment again.

God .tidy clean

An absolutely incredible hotel. Staff was excellent. Will definitely be staying here again

The hotel was clean and quiet. The workout room was very nice and the breakfast was excellent. We also enjoyed Joe’s Italian restaurant located close to the hotel.

Always a good place to stay during my visits to the area. It’s quite, with many great places to eat in the area.

Nice, quiet place to stay. 2 issues though, charging $8.99 for a continental breakfast that was marginal at best. We stayed at a Tru by Hilton on the same trip that had a free breakfast that was much better than this one. The other issue was the room carpet was worn. Not horrible, but it should be replaced soon. Nice that there was no charge for parking.

Fabulous front desk check in and follow up with text (Avi). Super clean and overall a great property!

Checkin was fast and friendly. Room was clean. Only quarrel is that smoke from the room next door was seeping into my room.

Our stay was pleasant. Room was clean. Had plenty of convenient locations around and served for what we needed

This hotel is a little outdated and rooms could be cleaner. Specifically, the carpet in our room could have been vacuumed a bit more. Or maybe it is time for new carpets. Additionally, some areas of the room could be better dusted. I also used the gym and one treadmill was out of order. I hope they will have it up and running soon. And the gym amenities were a little dated but it had the basic amenities you look for in a fitness center.

Hotel staff was very courteous and professional.

Every staff member we encountered was beyond friendly & willing to offer a helping hand. My husband had just had surgery, we had to unexpectedly stay longer in town bc of the weather, so the friendliness was so needed for our spirits.

Very comfortable bed and pillow. Clean and great shower.

The receptionist Taylor was absolutely amazing. Incredibly professional and kind to all guests. Taylor will be the reason I use this hotel when I return to Dallas

Nice, clean, and quiet! Just what we needed. Thanks

The mattress was too hard, very uncomfortable